88516 Jordan Country Opinion Survey Report (July 2013 - June 2014) The World Bank Jordan Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Jordan .....................................................10 V. Overall Attitudes toward the World Bank .................................14 VI. Sectoral Effectiveness................................................................22 VII. How the World Bank Operates ..................................................26 VIII. World Bank Knowledge and Instruments ..................................30 IX. The Future Role of the World Bank in Jordan ............................39 X. Communication and Openness..................................................42 XI. Appendices ................................................................................49 2 The World Bank Jordan Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Jordan perceive the Bank;  Obtain systematic feedback from stakeholders in Jordan regarding:  Their views regarding the general environment in Jordan;  Their overall attitudes toward the World Bank in Jordan;  Overall impressions of the World Bank’s effectiveness and results, knowledge work and activities, and communication and information sharing in Jordan;  Perceptions of the World Bank’s future role in Jordan.  Use data to help inform Jordan country team’s strategy. II. Methodology In June 2013, 254 stakeholders of the World Bank in Jordan were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President/Prime Minister/Minister; office of parliamentarian, a ministry, ministerial department, or implementation agency; consultants/ contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 132 stakeholders participated in the survey (52% response rate). Respondents received questionnaires via courier and email and returned them accordingly. Respondents were asked about: general issues facing Jordan; their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge work and activities; working with the World Bank; the Bank’s future role in Jordan; and the Bank’s communication and information sharing in Jordan. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Jordan: Respondents were asked to indicate whether Jordan is headed in the right direction, what they thought were the top three development priorities in Jordan, and which areas would contribute most to reducing poverty and generating economic growth. B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Jordan, Bank staff preparedness to help Jordan solve its development challenges, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were asked to indicate the Bank’s greatest values, greatest weaknesses, the most effective instruments in helping reduce poverty in Jordan, with which stakeholder groups the Bank should collaborate more, in which sectoral areas the Bank should focus most resources, to what extent the Bank should seek to influence the global development agenda, and to what reasons respondents attributed failed or slow reform efforts. 3 The World Bank Jordan Country Survey 2013 II. Methodology (continued) C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results, the extent to which the Bank meets Jordan’s needs for knowledge services and financial instruments, and the Bank’s level of effectiveness across thirty-four development areas, such as public sector governance/reform, energy, job creation/employment, anti-corruption, and poverty reduction. D. The World Bank’s Knowledge: Respondents were asked to indicate the areas on which the Bank should focus its research efforts and to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Jordan’s institutional capacity, and providing effective implementation support. F. The Future Role of the World Bank in Jordan: Respondents were asked to rate how significant a role the Bank should play in Jordan in the near future and to indicate what the Bank should do to make itself of greater value. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s websites. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank, that the Bank’s websites are easy to navigate and useful, and that the Bank is responsive to information requests. Respondents were also asked to indicate whether they primarily use the Bank’s country website or the Bank’s main website and whether they primarily use high speed or dial-up Internet connection when visiting a World Bank website. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Jordan, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from the 260 respondents (39% response rate) who completed the country survey in FY 2006. All responses to comparable questions across years can be found in Appendix C (see page 86). Notations and/or charts are included in the body of the report when the differences between years are worth-noting. 4 The World Bank Jordan Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, respondents from PMUs were combined with consultants/contractors working on Bank projects; respondents from private sector organizations were combined with respondents from financial sector/private banks; respondents from private foundations, NGOs, CBOs, and trade unions were combined into the “CSO” category; the few respondents from the office of a minister, local governments, bilateral and multilateral agencies, the media, the judiciary branch, and other organizations were included in the “Other” category. There were no respondents from the office of the President/Prime Minister, office of a Parliamentarian, or faith- based groups. Percentage of Respondents (N=127) NGO 21% Employee of a Ministry, Ministerial Department or 16% Implementation Agency Private Sector Organization 12% Independent Government Institution 11% Academia/Research Institute/Think Tank 9% Project Management Unit (PMU) overseeing 6% implementation of project Other 5% Community Based Organization 4% Consultant/Contractor working on World Bank 3% supported Project/Program Financial Sector/Private Bank 3% Bilateral Agency 2% Media 2% Judiciary Branch 2% Office of Minister 1% Local Government Office or Staff 1% Multilateral Agency 1% Private Foundation 1% Trade Union 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank Jordan Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=125) Other 24% Financial markets/banking 10% Law and justice/regulatory framework 8% Social protection 8% Education 7% Private sector development/foreign direct 6% investment Gender/equality of opportunity 6% Information and communications technology 6% Natural resource management/environmental 6% sustainability Transport 6% Public sector governance/Public financial 3% management/anti corruption Agriculture/ rural development / food security 2% Job creation/employment 2% Health/Communicable/non-communicable 2% diseases Water and sanitation 2% Climate change / disaster management 1% Energy 1% Urban development 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank Jordan Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  Nearly all respondents indicated that they were located in Amman (Greater Amman Municipality). Because of the small number of respondents from other cities and rural areas, statistical comparisons across geographic locations were not possible. Percentage of Respondents (N=128) Amman (Greater Amman 92% Municipality) Other cities 6% Rural areas 2% “Which best represents your geographic location?” 7 The World Bank Jordan Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Jordan, can be found in Appendix D (see page 89). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. Percentage of Respondents (N=130) Yes 44% No 56% "Currently, do you professionally collaborate/work with the World Bank in your country?” Percentage of Respondents (N=128) Collaborate as part of my professional duties 54% Use World Bank website for information, data, 38% research, etc. Use World Bank reports/data 31% Engage in World Bank related/sponsored 25% events/activities Observer 20% "Which of the following describes most of your exposure to the World Bank in Jordan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Jordan Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents from PMUs and consultants/contractors working on Bank projects indicated the highest levels of familiarity with the World Bank, whereas respondents from academia/research institutes/think tanks indicated significantly lower levels of familiarity.  Respondents’ ratings of familiarity with the Bank were significantly, moderately correlated with their perceptions of the Bank’s overall effectiveness in Jordan, the Bank’s relevance to Jordan’s development, and the Bank’s ability to help achieve development results in Jordan. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 PMU/ Consultant/ Contractor on Bank project 8.1 Employee of a Ministry/ Ministerial 7.9 Department/ Implementation Agency Private Sector/ Financial Sector/ Private Bank 7.0 Other 6.7 Independent Government Institution 6.5 CSO 6.4 Academia/ Research institute/ Think tank 5.7 "How familiar are you with the work of the World Bank in Jordan?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Jordan Country Survey 2013 IV. General Issues Facing Jordan Headed in the Right Direction Percentage of Respondents (N=116) The right direction 44% The wrong direction 25% Not sure 31% "In general, would you say that Jordan is headed in ...?" (Respondents chose from a list.) 10 The World Bank Jordan Country Survey 2013 IV. General Issues Facing Jordan (continued) Development Priority  In the FY ’06 country survey *, respondents indicated that “reducing poverty” (30%) and “improving government effectiveness” (26%) were the most important development priorities for Jordan. Percentage of Respondents (N=130) Public sector governance/ reform 39% Energy 32% Job creation/employment 28% Anti-corruption 27% Poverty reduction 25% Economic growth 24% Social protection 19% Education 15% Water and sanitation 13% Transport 11% Equality of opportunity 9% Domestic private sector development 9% Gender equality 7% Natural resource management 6% Foreign direct investment 6% Health 5% Agricultural development 4% Rural development 4% "Listed below are a number of development priorities in Jordan. Please identify which of the following you consider the most important development priorities in Jordan. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 survey. 11 The World Bank Jordan Country Survey 2013 IV. General Issues Facing Jordan (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=131) Job creation/employment 49% Economic growth 39% Domestic private sector development 24% Equality of opportunity 23% Anti-corruption 22% Rural development 21% Education 21% Social protection 19% Public sector governance/ reform 15% Foreign direct investment 10% Food security 5% Natural resource management 5% Agricultural development 5% Energy 5% Gender equality 5% Urban development 4% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Jordan?" (Respondents chose from a list. Responses combined.) 12 The World Bank Jordan Country Survey 2013 IV. General Issues Facing Jordan (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=131) Foreign direct investment 34% Public sector governance/ reform 29% Domestic private sector development 29% Energy 23% Job creation/employment 23% Anti-corruption 20% Education 16% Trade and exports 15% Equality of opportunity 15% Natural resource management 15% Competitiveness 9% Fiscal management 8% Agricultural development 8% Information and communications technology 7% Rural development 6% Regulatory framework 6% Global/regional integration 5% Gender equality 5% Social protection 5% Transport 5% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Jordan? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 13 The World Bank Jordan Country Survey 2013 V. Overall Attitudes toward the World Bank Where the World Bank Should Focus its Resources  In the FY ’06 country survey*, respondents indicated that it would be most productive for the Bank to focus most of its resources on poverty reduction (42%) and the economy and jobs (38%) in Jordan. Percentage of Respondents (N=131) Public sector governance/ reform 37% Job creation/employment 28% Poverty reduction 28% Economic growth 27% Energy 20% Education 18% Domestic private sector development 13% Social protection 13% Water and sanitation 12% Anti-corruption 11% Transport 10% Rural development 10% Foreign direct investment 9% Agricultural development 8% Regulatory framework 6% Environmental sustainability 5% Natural resource management 5% Gender equality 4% Competitiveness 4% Urban development 4% Global/regional integration 4% Equality of opportunity 4% “When thinking about how the World Bank can have the most impact on development results in Jordan, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Jordan? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 survey. 14 The World Bank Jordan Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the World Bank’s overall effectiveness in Jordan. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 5.8 PMU/ Consultant/ Contractor on Bank project 6.7 Private Sector/ Financial Sector/ Private Bank 6.2 Employee of a Ministry/ Ministerial 6.2 Department/ Implementation Agency Other 5.8 CSO 5.6 Independent Government Institution 5.5 Academia/ Research institute/ Think tank 4.7 "Overall, please rate your impression of the World Bank's effectiveness in Jordan?" (1 - "Not effective at all", 10 - "Very effective") 15 The World Bank Jordan Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the extent to which the World Bank’s work helps achieve development results in Jordan. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 5.6 PMU/ Consultant/ Contractor on Bank 6.3 project Employee of a Ministry/ Ministerial 6.3 Department/ Implementation Agency Private Sector/ Financial Sector/ Private Bank 5.9 Independent Government Institution 5.4 Other 5.3 CSO 5.1 Academia/ Research institute/ Think tank 4.9 "To what extent does the World Bank's work help to achieve development results in Jordan?" (1 - "To no degree at all", 10 - "To a very significant degree") 16 The World Bank Jordan Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the extent to which the Bank’s staff is well prepared to help Jordan solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 PMU/ Consultant/ Contractor on Bank 7.3 project Private Sector/ Financial Sector/ Private 6.8 Bank Other 6.7 Employee of a Ministry/ Ministerial 6.5 Department/ Implementation Agency CSO 6.2 Independent Government Institution 5.8 Academia/ Research institute/ Think tank 4.9 "To what extent do you beieve the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Jordan solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 17 The World Bank Jordan Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were significant differences across stakeholder groups in their responses to sixteen indicator questions. Overall, respondents from ministries/ministerial departments/implementation agencies, PMUs, and consultants/contractors working on Bank projects had the highest ratings/levels of agreement on indicator questions/statements, whereas respondents from CSOs and academia/research institutes/think tanks had significantly lower ratings/levels of agreement. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.1 PMU/ Consultant/ Contractor on Bank project 6.9 Employee of a Ministry/ Ministerial 6.9 Department/ Implementation Agency Private Sector/ Financial Sector/ Private Bank 6.5 Independent Government Institution 6.0 Other 5.9 CSO 5.6 Academia/ Research institute/ Think tank 5.3 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all sixteen indicator questions can be found in Appendix D and E. 18 The World Bank Jordan Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value Percentage of Respondents (N=131) Financial resources: policy based lending / 23% 13% 36% budget support to the Government Financial resources: investment lending 23% 11% 34% Technical assistance 12% 17% 29% Training/capacity building 9% 16% 25% Mobilizing third party financial resources 9% 10% 19% Studies/analyses 5% 11% 16% Policy advice 6% 6% 12% Donor coordination 7% 5% 12% Data 4% 5% 9% Linkage to non-Bank expertise 5% 5% Other 2% Greatest value Convening/facilitating 1% Second greatest value "When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Jordan?" (Respondents chose from a list.) 19 The World Bank Jordan Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  In the FY ’06 country survey*, respondents indicated that the Bank’s greatest weaknesses were “not exploring alternate policy options (28%) and being “too bureaucratic in its operational policies and procedures (22%). Percentage of Respondents (N=122) Not adequately sensitive to political/social 34% realities in Jordan Imposing technocratic solutions without regard 29% to political realities Not exploring alternative policy options 17% Too influenced by developed countries 17% World Bank processes too slow and complex 12% Too bureaucratic in its operational policies and 12% procedures Not enough public disclosure of its work 11% Not willing to honestly criticize policies and 10% reform efforts in the country Not client focused 9% Not collaborating enough with non-state 9% actors Not aligned with country priorities 8% Arrogant in its approach 7% Other 5% Not aligned with other donors’ work 3% Staff too inaccessible 3% "Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Jordan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 survey. 20 The World Bank Jordan Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=130) The Government works inefficiently 44% Reforms are not well thought out in light of 39% country challenges Political pressures and obstacles 35% The World Bank is not sensitive enough to 35% political/social realities on the ground There is not an adequate level of citizen/civil 32% society participation Lack of/inadequate levels of capacity in 32% Government The World Bank works too slowly 16% Poor donor coordination 13% The World Bank does not do adequate follow 9% through/follow-up Other 3% "When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 21 The World Bank Jordan Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness  Respondents across all stakeholder groups gave statistically similar ratings for the effectiveness of the World Bank’s work in all thirty-four development areas. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Gender equality 6.2 Environmental sustainability 6.0 Education 5.9 Basic infrastructure 5.9 Regulatory framework 5.9 Health 5.8 Water and sanitation 5.7 Global/regional integration 5.7 Foreign direct investment 5.7 Urban development 5.7 Fiscal management 5.5 Information and communications technology 5.5 Trade and exports 5.5 Public sector governance/ reform 5.5 Economic growth 5.4 Rural development 5.4 Transport 5.4 Competitiveness 5.3 Domestic private sector development 5.3 Poverty reduction 5.3 Energy 5.2 Climate change 5.1 Communicable/non-communicable diseases 5.1 Financial markets 5.0 Equality of opportunity 4.8 Social protection 4.8 Job creation/employment 4.7 Food security 4.6 Disaster management 4.5 Agricultural development 4.5 Judicial reform 4.5 Natural resource management 4.3 Crime and violence 3.5 Anti-corruption 3.4 (1-"Not effective at all", 10-"Very effective") 22 The World Bank Jordan Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Gender equality 6.2 6.2 Education* 5.9 6.8 Basic infrastructure* 5.9 6.7 Regulatory framework 5.9 6.2 Health* 5.8 6.4 Water and sanitation* 5.7 6.5 Public sector governance/ reform* 5.4 6.2 Economic growth* 5.4 6.4 Transport 5.4 5.6 Domestic private sector development* 5.3 6.3 Poverty reduction 5.3 5.4 Energy* 5.2 6.3 Social protection* 4.8 5.5 Agricultural development* 4.5 5.3 Natural resource management* 4.3 6.0 FY 2013 Anti-corruption* 3.4 5.1 FY 2006 (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2013 and FY 2006) * Not all development areas provided in the FY ’13 survey were provided in the FY ’06 survey. 23 The World Bank Jordan Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Compared to the ratings received from the respondents in FY ’06 country survey, respondents in this year’s survey gave significantly lower ratings for the Bank’s effectiveness in the following areas:  Education;  Basic infrastructure;  Heath;  Water and sanitation;  Public sector governance/reform;  Economic growth;  Domestic private sector development;  Energy;  Social protection;  Agricultural development;  Natural resource management; and  Anti-corruption. 24 The World Bank Jordan Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Jordan, bivariate correlational analyses were conducted using respondents’ ratings of the forty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Jordan. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at environmental sustainability;  The Bank’s effectiveness at job creation/employment;  The Bank’s effectiveness at public sector governance/reform;  The Bank’s effectiveness at urban development; and  The Bank’s effectiveness at health.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Jordan, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at job creation;  The Bank’s effectiveness at economic growth;  The Bank’s effectiveness at public sector governance/reform;  The Bank’s effectiveness at health;  The Bank’s effectiveness at competiveness; and  The Bank’s effectiveness at environmental sustainability. 25 The World Bank Jordan Country Survey 2013 VII. How the World Bank Operates The World Bank’s Work in Jordan  Respondents across stakeholder groups had statistically similar levels of agreement with all three statements about the World Bank’s work in Jordan. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank currently plays a 5.9 relevant role in development in Jordan^ The World Bank supports programs and 5.8 strategies that are realistic for Jordan The World Bank’s work is aligned with what I consider the development priorities for 5.6 Jordan^ "To what extent do you agree with the following statements about the World Bank’s work in Jordan?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 26 The World Bank Jordan Country Survey 2013 VII. How the World Bank Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank treats clients and stakeholders 7.7 in Jordan with respect* 7.1 The World Bank's teams and visits are well 6.8 coordinated Where country systems are adequate, the 6.6 World Bank makes appropriate use of them^ The World Bank ensures consistency and 6.6 continuity through staff changes The World Bank provides effective 6.5 implementation support Working with the World Bank increases 6.3 Jordan's institutional capacity 6.6 The World Bank effectively monitors and evaluates the projects and programs it 6.7 7.1 supports* The World Bank's approvals and reviews are 5.7 done in a timely fashion The World Bank's “Safeguard Policy” 5.6 requirements are reasonable The World Bank imposes reasonable conditions 5.2 on its lending 5.4 FY 2013 The World Bank disburses funds promptly* 4.9 FY 2006 6.1 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2013 and FY 2006) ^Indicator Question 27 The World Bank Jordan Country Survey 2013 VII. How the World Bank Operates (continued) Overall Perceptions (continued)  Respondents in this year’s survey had significantly higher levels of agreement that “the World Bank treats clients and stakeholders in Jordan with respect” compared to the levels of agreement given by the respondents in FY ’06 country survey.  Respondents in this year’s survey had significantly lower levels of agreement that “The World Bank effectively monitors and evaluates the projects and programs it supports” and that “The World Bank disburses funds promptly” compared to the levels of agreement given by the respondents in FY ’06 country survey.  There were significant differences across stakeholder groups in their levels of agreement that “the World Bank imposes reasonable conditions on its lending.” Respondents from PMUs and consultants/contractors working on Bank projects had the highest levels of agreement, whereas respondents from independent government institutions and CSOs had significantly lower levels of agreement.  Respondents across all stakeholder groups had statistically similar levels of agreement with the indicator question that “where country systems are adequate, the World Bank makes appropriate use of them.” 28 The World Bank Jordan Country Survey 2013 VII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  There were significant stakeholder differences in the ratings for the following qualities of the Bank as an effective development partner, including the Bank’s “collaboration with the Government,” “staff accessibility,” “flexibility in terms of the World Bank’s products and services”, and “collaboration with groups outside of the government.” Respondents from PMUs and consultants/contractors working on Bank projects had the highest ratings, whereas respondents from CSOs had significantly lower ratings.  Respondents across stakeholder groups had statistically similar ratings for the rest of the indicator qualities of the Bank as an effective development partner. These qualities include “openness,” “collaboration with other donors,” and “responsiveness.” Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government^ 7.6 Straightforwardness and honesty 7.4 Follow through over time 6.9 Openness^ 6.8 Collaboration with other donors^ 6.8 Staff accessibility 6.5 Responsiveness^ 6.2 Being inclusive 6.0 The speed in which it gets things accomplished 5.9 on the ground Flexibility (in terms of the World Bank’s 5.7 products and services) Collaboration with groups outside of the 5.6 Government^ Flexibility (in terms of changing country 5.6 circumstances) "To what extent is the World Bank an effective development partner in Jordan, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 29 The World Bank Jordan Country Survey 2013 VIII. World Bank Knowledge and Instruments Frequency of Use Percentage of Respondents (N=129) Weekly 9% Monthly 19% A few times a year 46% Rarely 15% Never 11% "How frequently do you consult World Bank knowledge work and activities in the work you do?" (Respondents chose from a list.) 30 The World Bank Jordan Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Meeting Jordan’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups had statistically similar levels of agreement that the Bank meets Jordan’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 PMU/ Consultant/ Contractor on Bank project 6.9 Employee of a Ministry/ Ministerial 6.7 Department/ Implementation Agency Private Sector/ Financial Sector/ Private Bank 6.4 Other 6.0 Independent Government Institution 5.9 CSO 5.5 Academia/ Research institute/ Think tank 5.3 "The World Bank meets Jordan's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 31 The World Bank Jordan Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research Percentage of Respondents (N=129) Public sector governance/ reform 38% Energy 33% Job creation/employment 24% Poverty reduction 22% Economic growth 22% Education 18% Domestic private sector development 18% Anti-corruption 16% Foreign direct investment 11% Water and sanitation 9% Social protection 9% Rural development 9% Natural resource management 7% Gender equality 6% Judicial reform 5% Equality of opportunity 5% Global/regional integration 5% Agricultural development 5% Health 5% Information and communications technology 4% Transport 4% Competitiveness 4% “When thinking about the development challenges in Jordan, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 32 The World Bank Jordan Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  Respondents across all stakeholder groups gave statistically similar ratings for the Bank’s effectiveness in “providing support for program implementation,” “enhancing knowledge and/or skills,” and “contributing to good policy making.” Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Providing support for program implementation 6.1 Enhancing your knowledge and/or skills 5.8 Contributing to good policy making 5.8 "In Jordan, how effective do you believe the World Bank’s knowledge work and activities are at:" (1-"Not effective at all", 10-"Very effective") 33 The World Bank Jordan Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Qualities of the Bank’s Knowledge Work and Activities  Respondents in this year’s survey had significantly lower ratings for the extent the World Bank’s knowledge work and activities “are source of relevant information on global good practices,” “are useful in terms of the work you do,” and “are adaptable to Jordan’s specific development challenges and country circumstances,” compared to the responses from the respondents in the FY’06 survey.  Respondents across all stakeholder groups gave statistically similar ratings for all of the following qualities of the World Bank’s knowledge work and activities. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 6.7 good practices* 7.5 6.3 Are useful in terms of the work you do* 8.1 6.0 Provide feasible recommendations Are accessible (well written and easy to 6.0 understand) 5.8 Are appropriately translated 5.8 Are adequately disseminated 5.8 Are relevant to Jordan’s development priorities Are adaptable to Jordan’s specific 5.8 development challenges and country 6.4 circumstances^* Include appropriate level of stakeholder 5.7 involvement during preparation 5.4 Are timely "In Jordan, to what extent do you believe that the World Bank’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2006 and FY 2013) ^Indicator Question 34 The World Bank Jordan Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Contribution of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups gave statistically similar ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in Jordan. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 PMU/ Consultant/ Contractor on Bank project 7.0 Private Sector/ Financial Sector/ Private Bank 6.9 Employee of a Ministry/ Ministerial 6.8 Department/ Implementation Agency CSO 6.0 Other 5.6 Independent Government Institution 5.6 Academia/ Research institute/ Think tank 5.2 "Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") 35 The World Bank Jordan Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Technical Quality of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups gave statistically similar ratings for the technical quality of the World Bank’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 PMU/ Consultant/ Contractor on Bank project 7.6 Employee of a Ministry/ Ministerial 7.3 Department/ Implementation Agency Private Sector/ Financial Sector/ Private Bank 7.2 CSO 6.7 Other 6.7 Academia/ Research institute/ Think tank 6.7 Independent Government Institution 6.6 "Overall, how would you rate the technical quality of the World Bank's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 36 The World Bank Jordan Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Most Effective Instruments Percentage of Respondents (N=129) Investment lending 51% Capacity development 45% Technical assistance 29% Policy based lending / budget support to the 26% Government Knowledge products/services 15% Don’t know 8% Trust Fund management 7% Other 4% “Which World Bank instruments do you believe are the MOST effective in reducing poverty in Jordan? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 37 The World Bank Jordan Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Meeting Jordan’s Needs for Financial Instruments (Indicator Question)  Respondents across all stakeholder groups had statistically similar levels of agreement that the Bank’s financial instruments meet Jordan’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 5.5 Private Sector/ Financial Sector/ Private Bank 6.0 Employee of a Ministry/ Ministerial 6.0 Department/ Implementation Agency PMU/ Consultant/ Contractor on Bank project 5.7 Academia/ Research institute/ Think tank 5.3 Independent Government Institution 5.1 CSO 5.1 Other 5.1 "The World Bank's financial instruments meet the needs of Jordan" (1-"Strongly disagree", 10-"Strongly agree") 38 The World Bank Jordan Country Survey 2013 IX. The Future Role of the World Bank in Jordan Role Significance  Respondents across all stakeholder groups gave statistically similar ratings for the significance of the Bank’s future role in Jordan’s development. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.4 Academia/ Research institute/ Think tank 8.0 Private Sector/ Financial Sector/ Private 7.8 Bank CSO 7.7 PMU/ Consultant/ Contractor on Bank 7.7 project Employee of a Ministry/ Ministerial 7.4 Department/ Implementation Agency Independent Government Institution 7.1 Other 6.1 "How significant a role do you believe the World Bank SHOULD play in Jordan's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 39 The World Bank Jordan Country Survey 2013 IX. The Future Role of the World Bank in Jordan (continued) Making the World Bank of Greater Value Percentage of Respondents (N=120) Reach out more to groups outside of government 47% Improve the quality of its experts as related to Jordan’s specific challenges 31% Reduce the complexity of obtaining World Bank financing 29% Improve the competitiveness of its financing compared to markets 19% Offer more innovative financial products 17% Offer more innovative knowledge services 16% Work faster 13% Provide more adequate data/knowledge/statistics/figures on Jordan’s 10% economy Focus primarily on advocacy issues 8% Ensure greater selectivity in its work 5% Other 3% "Which of the following SHOULD the World Bank do to make itself of greater value in Jordan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 40 The World Bank Jordan Country Survey 2013 IX. The Future Role of the World Bank in Jordan (continued) Collaborating with Stakeholders in Jordan Percentage of Respondents (N=130) Private sector 38% NGOs 32% Local Government 28% Academia/think tanks/research institutes 25% Beneficiaries 16% Community Based Organizations (CBOs) 15% Donor community 14% Parliament 12% Media 7% Foundations 5% Other 2% Faith-based organizations 1% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) Influencing the Global Development Agenda Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 “To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to 'global public goods'?" (1 - "To no degree at all", 10 - "To a very significant degree") 41 The World Bank Jordan Country Survey 2013 X. Communication and Openness Information Sources  Respondents from the FY ’06 survey* indicated that they utilized local newspapers (57%) and websites (54%) to get most of their information about economic and social development issues in Jordan. Percentage of Respondents (N=128) Internet 74% Local newspapers 48% Periodicals 17% Other 11% International television 10% International newspapers 9% Social media 7% Local television 5% Blogs 4% International radio 3% Local radio 1% Instant messaging 1% "How do you get most of your information about economic and social development issues in Jordan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 survey. 42 The World Bank Jordan Country Survey 2013 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=130) World Bank website 52% World Bank seminars/workshops/conferences 46% World Bank publications and other written 29% materials Direct contact with World Bank 24% e-newsletters 22% Social media (Facebook, Twitter, Youtube) 6% Instant messaging 5% Mobile phones 2% Other 2% Blogs 2% "How would you prefer to receive information from the World Bank? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 43 The World Bank Jordan Country Survey 2013 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=121) Yes 36% No 64% "Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?"  Employees of a ministry/ministerial departments/implementation agencies and respondents from other organizations were most likely to have requested information from the World Bank on its activities in the past year, whereas respondents from CSOs were significantly less likely to have done so. Percentage of Respondents (N=114) Yes 16% No 84% "Have you requested information from the World Bank on its activities in the past year?" Percentage of Respondents (N=18) Yes 89% No 11% "Were you able to obtain this information?" 44 The World Bank Jordan Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued)  Respondents across stakeholder groups had statistically similar levels of agreement that “I use/consult World Bank data more often than I did a few years ago.” Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank data more currently 6.2 than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree”) 45 The World Bank Jordan Country Survey 2013 X. Communication and Openness (continued) Internet Access Percentage of Respondents (N=118) Yes 98% No 2% "Do you have access to the Internet?" Percentage of Respondents (N=121) High speed 100% Dial-up 0% “Which Internet connection do you use primarily when visiting a World Bank website? ” (Respondents chose from a list.) 46 The World Bank Jordan Country Survey 2013 X. Communication and Openness (continued) Website Usage  Respondents from this year’s survey were significantly more likely to have used the Bank website compared to respondents in the FY ’06 survey. Percentage of Respondents (FY 2013 N=126; FY 2006 N=239) 87% Yes 71% 13% No FY 2013 29% FY 2006 "Do you use/have you used the World Bank website?" Percentage of Respondents (N=116) The World Bank’s country website 25% The World Bank’s main website 75% "Which do you primarily use?" 47 The World Bank Jordan Country Survey 2013 X. Communication and Openness (continued) Website Evaluation  Respondents across stakeholder groups had statistically similar levels of agreement that “I find the information on the World Bank’s websites useful” and “I find the World Bank websites easy to navigate.” Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank’s 7.3 websites useful I find the World Bank websites easy to 7.1 navigate "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree”) Information Sharing  Respondents across stakeholder groups had statistically similar levels of agreement that “when I need information I know how to find it “and “the World Bank is responsive to my information requests and inquiries.” Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank is responsive to my 6.9 information requests and inquiries When I need information from the World 6.4 Bank I know how to find it "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree”) 48 The World Bank Jordan Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 50 B. Responses to All Questions by Stakeholder Groups ..................... 65 C. Responses to All Questions by Year.............................................. 84 D. Indicator Questions as a Function of Exposure to the Bank .......... 87 E. Indicator Questions by Stakeholder Groups ................................ 88 F. World Bank Country Survey ‘13 – Jordan Questionnaire ............. 89 Jordan 49 The World Bank Jordan Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=132) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Jordan Percentage of Respondents 1. In general would you say that Jordan is headed in ... ? (N=116) The right direction 44.0% The wrong direction 25.0% Not sure 31.0% 2. Listed below are a number of development priorities in Jordan. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Jordan? (Choose no more than THREE) (Responses Combined; N=130) Public sector governance/ reform 38.5% Energy 31.5% Job creation/employment 27.7% Anti-corruption 26.9% Poverty reduction 24.6% Economic growth 23.8% Social protection 18.5% Education 14.6% Water and sanitation 13.1% Transport 10.8% Equality of opportunity 8.5% Domestic private sector development 8.5% Gender equality 6.9% Natural resource management 6.2% Foreign direct investment 6.2% Health 4.6% Agricultural development 3.8% Rural development 3.8% Environmental sustainability 3.1% Food security 3.1% Judicial reform 3.1% Fiscal management 2.3% Basic infrastructure 2.3% Information and communications technology 2.3% Regulatory framework 1.5% Global/regional integration 0.8% Competitiveness 0.8% Trade and exports 0.8% Crime and violence 0.8% Financial markets 0.0% Urban development 0.0% Climate change 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 50 The World Bank Jordan Country Survey 2013 A. General Issues Facing Jordan (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Jordan? (Choose no more than THREE) (Responses Combined; N=131) Job creation/employment 48.9% Economic growth 38.9% Domestic private sector development 23.7% Equality of opportunity 22.9% Anti-corruption 22.1% Rural development 20.6% Education 20.6% Social protection 19.1% Public sector governance/ reform 15.3% Foreign direct investment 9.9% Food security 5.3% Natural resource management 5.3% Agricultural development 5.3% Energy 5.3% Gender equality 4.6% Urban development 3.8% Health 3.1% Transport 3.1% Competitiveness 3.1% Trade and exports 2.3% Basic infrastructure 2.3% Fiscal management 2.3% Global/regional integration 1.5% Water and sanitation 1.5% Environmental sustainability 1.5% Judicial reform 1.5% Information and communications technology 0.8% Financial markets 0.8% Regulatory framework 0.8% Climate change 0.0% Crime and violence 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 51 The World Bank Jordan Country Survey 2013 A. General Issues Facing Jordan (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Jordan? (Choose no more than THREE) (Responses Combined; N=131) Foreign direct investment 33.6% Public sector governance/ reform 29.0% Domestic private sector development 29.0% Energy 22.9% Job creation/employment 22.9% Anti-corruption 19.8% Education 16.0% Trade and exports 15.3% Equality of opportunity 14.5% Natural resource management 14.5% Competitiveness 9.2% Fiscal management 8.4% Agricultural development 7.6% Information and communications technology 6.9% Rural development 6.1% Regulatory framework 6.1% Global/regional integration 5.3% Gender equality 5.3% Social protection 5.3% Transport 4.6% Basic infrastructure 3.1% Food security 2.3% Environmental sustainability 2.3% Judicial reform 1.5% Water and sanitation 1.5% Financial markets 1.5% Urban development 0.8% Health 0.8% Climate change 0.0% Disaster management 0.0% Communicable/non-communicable diseases 0.0% Crime and violence 0.0% B. Overall Attitudes toward the World Bank Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank in Jordan? 130 0 6.86 2.16 (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness 122 7 5.80 1.92 in Jordan? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared to help Jordan solve its most complicated development challenges? 112 17 6.32 2.14 (1-To no degree at all, 10-To a very significant degree) 52 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Jordan, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Jordan? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=131) Public sector governance/ reform 37.4% Job creation/employment 27.5% Poverty reduction 27.5% Economic growth 26.7% Energy 19.8% Education 18.3% Domestic private sector development 13.0% Social protection 13.0% Water and sanitation 11.5% Anti-corruption 10.7% Transport 9.9% Rural development 9.9% Foreign direct investment 9.2% Agricultural development 7.6% Regulatory framework 6.1% Environmental sustainability 4.6% Natural resource management 4.6% Gender equality 3.8% Competitiveness 3.8% Urban development 3.8% Global/regional integration 3.8% Equality of opportunity 3.8% Basic infrastructure 3.1% Information and communications technology 3.1% Health 3.1% Food security 3.1% Judicial reform 2.3% Fiscal management 2.3% Trade and exports 2.3% Climate change 1.5% Financial markets 0.8% Crime and violence 0.8% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 53 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=111) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Jordan? Value Value Combined Financial resources: policy based lending / budget support to the 23.4% 12.7% 36.2% Government Financial resources: investment lending 23.4% 10.9% 34.3% Technical assistance 11.7% 17.3% 29.0% Training/capacity building 9.0% 16.4% 25.4% Mobilizing third party financial resources 9.0% 10.0% 19.0% Studies/analyses 4.5% 10.9% 15.4% Policy advice 6.3% 5.5% 11.8% Donor coordination 7.2% 4.5% 11.8% Data 3.6% 4.5% 8.1% Linkage to non-Bank expertise 0.9% 4.5% 5.4% Other 0.9% 0.9% 1.8% Convening/facilitating 0.0% 0.9% 0.9% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Jordan? (Choose no more than TWO) (Responses Combined; N=122) Not adequately sensitive to political/social realities in Jordan 33.6% Imposing technocratic solutions without regard to political realities 28.7% Not exploring alternative policy options 17.2% Too influenced by developed countries 17.2% World Bank processes too slow and complex 12.3% Too bureaucratic in its operational policies and procedures 12.3% Not enough public disclosure of its work 10.7% Not willing to honestly criticize policies and reform efforts in the country 9.8% Not client focused 9.0% Not collaborating enough with non-state actors 9.0% Not aligned with country priorities 8.2% Arrogant in its approach 6.6% Other 4.9% Not aligned with other donors’ work 3.3% Staff too inaccessible 2.5% The credibility of its knowledge/data 0.0% 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Jordan? (Choose no more than TWO) (Responses Combined; N=129) Investment lending 51.2% Capacity development 45.0% Technical assistance 28.7% Policy based lending / budget support to the Government 25.6% Knowledge products/services 14.7% Don’t know 7.8% Trust Fund management 7.0% Other 3.9% 54 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Influencing Global Development Agenda N DK Mean SD 8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public 119 5 7.13 1.99 goods?” (1-To no degree at all, 10-To a very significant degree) 9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=130) Private sector 38.5% NGOs 32.3% Local Government 27.7% Academia/think tanks/research institutes 24.6% Beneficiaries 16.2% Community Based Organizations (CBOs) 14.6% Donor community 13.8% Parliament 11.5% Media 6.9% Foundations 5.4% Other 2.3% Faith-based organizations 0.8% To what extent do you agree with the following statements about the Level of Agreement World Bank’s work in Jordan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank currently plays a relevant role in development 122 6 5.89 2.05 in Jordan* 11. The World Bank’s work is aligned with what I consider the development 122 6 5.59 2.14 priorities for Jordan* 12. The World Bank supports programs and strategies that are realistic for 123 5 5.83 1.97 Jordan 13. The World Bank treats clients and stakeholders in Jordan with respect 110 18 7.73 1.92 To what extent is the World Bank an effective development partner in Degree Jordan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Responsiveness* 104 22 6.19 1.86 15. Flexibility (in terms of the World Bank’s products and services) 102 22 5.65 1.72 16. Flexibility (in terms of changing country circumstances) 104 18 5.62 1.82 17. Being inclusive 100 19 6.02 1.83 18. Openness* 112 11 6.79 2.02 19. Staff accessibility 103 20 6.46 2.08 20. Straightforwardness and honesty 98 26 7.35 2.34 21. Collaboration with groups outside of the Government* 102 20 5.64 2.26 22. Collaboration with the Government* 111 12 7.64 1.58 23. Collaboration with other donors* 92 31 6.79 1.97 24. Follow through over time 99 26 6.93 2.01 25. The speed in which it gets things accomplished on the ground 107 17 5.91 2.14 55 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 26. When World Bank assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute this to? (Choose no more than THREE) (Responses Combined; N=130) The Government works inefficiently 43.8% Reforms are not well thought out in light of country challenges 39.2% Political pressures and obstacles 35.4% The World Bank is not sensitive enough to political/social realities on the ground 35.4% There is not an adequate level of citizen/civil society participation 32.3% Lack of/inadequate levels of capacity in Government 32.3% The World Bank works too slowly 16.2% Poor donor coordination 13.1% The World Bank does not do adequate follow through/follow-up 9.2% Other 3.1% C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in Jordan? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti-corruption 80 37 3.36 2.03 2. Information and communications technology 82 35 5.50 2.17 3. Transport 77 36 5.36 2.11 4. Crime and violence 66 49 3.47 2.06 5. Judicial reform 72 42 4.49 2.39 6. Urban development 78 36 5.65 2.03 7. Environmental sustainability 90 28 6.04 1.97 8. Regulatory framework 87 31 5.85 1.86 9. Basic infrastructure 88 26 5.86 1.74 10. Communicable/non-communicable diseases 57 55 5.05 2.29 11. Poverty reduction 101 16 5.25 2.10 12. Gender equality 82 32 6.18 1.93 13. Domestic private sector development 88 28 5.25 1.94 14. Foreign direct investment 79 35 5.66 2.21 15. Water and sanitation 83 31 5.66 2.03 16. Trade and exports 76 39 5.45 2.06 17. Economic growth 96 22 5.42 2.05 18. Energy 86 30 5.16 2.06 19. Disaster management 61 49 4.54 2.21 20. Public sector governance/ reform 94 20 5.45 2.28 21. Job creation/employment 96 21 4.73 2.18 22. Financial markets 70 41 5.01 2.03 23. Equality of opportunity 78 36 4.77 2.14 24. Health 75 38 5.76 1.99 25. Rural development 76 37 5.39 2.12 26. Global/regional integration 65 46 5.66 2.16 27. Food security 68 45 4.63 2.16 28. Education 89 25 5.91 2.14 29. Social protection 74 39 4.76 2.35 30. Climate change 70 43 5.10 2.11 31. Agricultural development 75 40 4.49 2.13 32. Natural resource management 66 48 4.29 2.30 33. Competitiveness 82 34 5.30 2.05 34. Fiscal management 83 33 5.54 2.24 56 The World Bank Jordan Country Survey 2013 C. World Bank Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 35. To what extent does the World Bank’s work help to achieve development 122 7 5.58 1.73 results in Jordan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Jordan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 36. The World Bank’s financial instruments meet the needs of Jordan* 118 10 5.47 1.96 37. The World Bank meets Jordan’s needs for knowledge services* 122 6 6.04 2.05 D. The World Bank’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank knowledge work and activities in Percentage of Respondents the work you do? (N=129) Weekly 9.3% Monthly 19.4% A few times a year 45.7% Rarely 14.7% Never 10.9% 57 The World Bank Jordan Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 2. When thinking about the development challenges in Jordan, where do you believe it would be most valuable for the World Bank to focus its knowledge Percentage of Respondents work and activities in the next few years?(Choose no more than THREE) (Responses Combined; N=129) Public sector governance/ reform 38.0% Energy 33.3% Job creation/employment 24.0% Poverty reduction 21.7% Economic growth 21.7% Education 17.8% Domestic private sector development 17.8% Anti-corruption 15.5% Foreign direct investment 10.9% Water and sanitation 9.3% Social protection 9.3% Rural development 8.5% Natural resource management 7.0% Gender equality 6.2% Judicial reform 5.4% Equality of opportunity 5.4% Global/regional integration 4.7% Agricultural development 4.7% Health 4.7% Information and communications technology 3.9% Transport 3.9% Competitiveness 3.9% Environmental sustainability 3.1% Fiscal management 3.1% Food security 2.3% Climate change 2.3% Basic infrastructure 1.6% Regulatory framework 1.6% Trade and exports 1.6% Financial markets 1.6% Disaster management 0.8% Urban development 0.8% Crime and violence 0.0% Communicable/non-communicable diseases 0.0% 58 The World Bank Jordan Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) (i.e., Analysis, Studies, Research, Data, Reports, Conferences) In Jordan, how effective do you believe the World Bank’s knowledge work Degree and activities: (1-Not effective at all, 10- Very effective) N DK Mean SD 3. Enhancing your knowledge and/or skills 113 9 5.83 2.39 4. Contributing to good policy making 117 9 5.82 2.05 5. Providing support for program implementation 112 14 6.13 2.03 In Jordan, to what extent do you believe that the World Bank’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 6. Are timely 100 21 5.43 1.98 7. Include appropriate level of stakeholder involvement during 111 12 5.70 2.13 preparation 8. Are relevant to Jordan’s development priorities 116 10 5.78 2.15 9. Provide feasible recommendations 117 10 6.02 2.06 10. Are accessible (well written and easy to understand) 112 11 6.01 2.33 11. Are source of relevant information on global good practices. 113 13 6.70 2.05 12. Are useful in terms of the work you do 116 9 6.25 2.22 13. Are adequately disseminated 113 13 5.79 2.52 14. Are appropriately translated 106 18 5.80 2.49 15. Are adaptable to Jordan’s specific development challenges and country 115 12 5.77 2.04 circumstances* Overall Evaluations N DK Mean SD 16. Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your 125 4 6.22 1.92 country?* (1-Not significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 119 8 6.94 1.84 technical quality) 59 The World Bank Jordan Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank disburses funds promptly 94 33 4.86 2.54 2. The World Bank effectively monitors and evaluates the projects and 115 12 6.30 2.02 programs it supports 3. The World Bank's approvals and reviews are done in a timely fashion 107 21 5.66 2.03 4. The World Bank's “Safeguard Policy” requirements are reasonable 101 27 5.61 2.02 5. The World Bank imposes reasonable conditions on its lending 103 23 5.19 2.29 6. Working with the World Bank increases Jordan's institutional capacity 123 6 6.33 2.28 7. The World Bank ensures consistency and continuity through staff 102 24 6.56 2.17 changes 8. The World Bank's teams and visits are well coordinated 105 22 6.81 1.99 9. Where country systems are adequate, the World Bank makes 91 35 6.64 2.02 appropriate use of them* 10. The World Bank provides effective implementation support 106 23 6.48 2.07 F. The Future Role of the World Bank in Jordan Future Role of the World Bank N DK Mean SD 1. How significant a role do you believe the World Bank SHOULD play in Jordan’s development in the near future? 123 2 7.44 2.13 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of greater Percentage of Respondents value in Jordan? (Choose no more than TWO) (Responses Combined; N=120) Reach out more to groups outside of government 46.7% Improve the quality of its experts as related to Jordan’s specific challenges 30.8% Reduce the complexity of obtaining World Bank financing 29.2% Improve the competitiveness of its financing compared to markets 19.2% Offer more innovative financial products 16.7% Offer more innovative knowledge services 15.8% Work faster 12.5% Provide more adequate data/knowledge/statistics/figures on Jordan’s economy 10.0% Focus primarily on advocacy issues 7.5% Ensure greater selectivity in its work 5.0% Other 2.5% 60 The World Bank Jordan Country Survey 2013 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Jordan? (Choose no more than TWO) (Responses Combined; N=128) Internet 74.2% Local newspapers 48.4% Periodicals 17.2% Other 10.9% International television 10.2% International newspapers 9.4% Social media 7.0% Local television 4.7% Blogs 3.9% International radio 3.1% Local radio 0.8% Instant messaging 0.8% Mobile phones 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=130) World Bank website 52.3% World Bank seminars/workshops/conferences 46.2% World Bank publications and other written materials 28.5% Direct contact with World Bank 23.8% e-newsletters 22.3% Social media (Facebook, Twitter, Youtube) 6.2% Instant messaging 5.4% Mobile phones 2.3% Other 1.5% Blogs 1.5% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list Percentage of Respondents of exceptions? (N=121) Yes 35.5% No 64.5% 4. Have you requested information from the World Bank on its activities in the Percentage of Respondents past year? (N=114) Yes 15.8% No 84.2% Percentage of Respondents 5. Were you able to obtain this information? (N=18) Yes 88.9% No 11.1% 61 The World Bank Jordan Country Survey 2013 G. Communication and Information Sharing (continued) Percentage of Respondents 6. Do you have access to the Internet? (N=118) Yes 97.5% No 2.5% Percentage of Respondents 7. Do you use/have used the World Bank website? (N=126) Yes 87.3% No 12.7% Percentage of Respondents 8. Which do you primarily use? (N=116) The World Bank's country website 25.0% The World Bank's main website 75.0% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents website? (N=121) High speed 100% Dial-up 0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank data more currently than I did a few years ago 116 7 6.20 2.52 11. I find the World Bank websites easy to navigate 112 6 7.09 1.96 12. I find the information on the World Bank’s websites useful 111 6 7.26 1.88 13. When I need information from the World Bank I know how to find it 118 8 6.42 2.39 14. The World Bank is responsive to my information requests and inquiries 74 42 6.93 2.02 62 The World Bank Jordan Country Survey 2013 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=127) NGO 21.3% Employee of a Ministry, Ministerial Department or Implementation Agency 15.7% Private Sector Organization 11.8% Independent Government Institution 11.0% Academia/Research Institute/Think Tank 8.7% Project Management Unit (PMU) overseeing implementation of project 6.3% Other 4.7% Community Based Organization 3.9% Consultant/Contractor working on World Bank supported Project/Program 3.1% Financial Sector/Private Bank 3.1% Bilateral Agency 2.4% Media 2.4% Judiciary Branch 1.6% Office of Minister 0.8% Local Government Office or Staff 0.8% Multilateral Agency 0.8% Private Foundation 0.8% Trade Union 0.8% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=125) Other 24.0% Financial markets/banking 10.4% Law and justice/regulatory framework 8.0% Social protection 8.0% Education 7.2% Private sector development/foreign direct investment 6.4% Gender/equality of opportunity 5.6% Information and communications technology 5.6% Natural resource management/environmental sustainability 5.6% Transport 5.6% Public sector governance/Public financial management/anti corruption 3.2% Agriculture/ rural development / food security 2.4% Job creation/employment 2.4% Health/Communicable/non-communicable diseases 1.6% Water and sanitation 1.6% Climate change / disaster management 0.8% Energy 0.8% Urban development 0.8% 63 The World Bank Jordan Country Survey 2013 H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank in Percentage of Respondents your country? (N=130) Yes 43.8% No 56.2% 4. Which of the following describes most of your exposure to the World Bank in Percentage of Respondents Jordan? (Choose no more than TWO) (Responses Combined; N=128) Collaborate as part of my professional duties 53.9% Use World Bank website for information, data, research, etc. 38.3% Use World Bank reports/data 31.3% Engage in World Bank related/sponsored events/activities 25.0% Observer 19.5% Percentage of Respondents 5. Which best represents your geographic location? (N=128) Amman (Greater Amman Municipality) 92.2% Other cities 6.3% Rural areas 1.6% 64 The World Bank Jordan Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Jordan In general, would you say that Jordan is headed in...? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other The right direction 66.7% 25.0% 50.0% 25.0% 63.6% 44.4% 60.0% The wrong direction 5.6% 25.0% 22.2% 39.3% 27.3% 22.2% 20.0% Not sure 27.8% 50.0% 27.8% 35.7% 9.1% 33.3% 20.0% Listed below are a number of development priorities in Jordan. Please identify which of the following you consider the most important development priorities in Jordan? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Social protection 25.0% 8.3% 15.8% 26.5% 21.4% 0.0% 17.6% Transport 15.0% 25.0% 0.0% 11.8% 21.4% 0.0% 5.9% Public sector governance/ reform 50.0% 41.7% 42.1% 35.3% 42.9% 30.0% 23.5% Global/regional integration 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Gender equality 15.0% 0.0% 0.0% 11.8% 0.0% 20.0% 0.0% Domestic private sector development 5.0% 8.3% 10.5% 11.8% 0.0% 10.0% 5.9% Foreign direct investment 0.0% 16.7% 5.3% 0.0% 7.1% 10.0% 17.6% Water and sanitation 20.0% 0.0% 10.5% 5.9% 14.3% 30.0% 23.5% Anti-corruption 20.0% 33.3% 26.3% 26.5% 35.7% 10.0% 29.4% Job creation/employment 30.0% 25.0% 36.8% 26.5% 35.7% 10.0% 29.4% Rural development 0.0% 8.3% 10.5% 2.9% 0.0% 10.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 8.3% 0.0% 5.9% 0.0% 0.0% 5.9% Equality of opportunity 5.0% 0.0% 10.5% 5.9% 14.3% 0.0% 11.8% Health 5.0% 0.0% 15.8% 0.0% 7.1% 0.0% 5.9% Education 0.0% 8.3% 21.1% 20.6% 7.1% 40.0% 11.8% Poverty reduction 25.0% 25.0% 21.1% 32.4% 35.7% 10.0% 11.8% Energy 45.0% 16.7% 26.3% 26.5% 21.4% 40.0% 52.9% Food security 10.0% 0.0% 0.0% 0.0% 7.1% 10.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 8.3% 0.0% 0.0% 7.1% 10.0% 11.8% Trade and exports 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 20.0% 33.3% 21.1% 26.5% 14.3% 40.0% 17.6% Judicial reform 0.0% 0.0% 5.3% 5.9% 0.0% 0.0% 5.9% Regulatory framework 5.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Basic infrastructure 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 5.9% Natural resource management 0.0% 16.7% 5.3% 5.9% 7.1% 10.0% 5.9% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications 5.0% 0.0% 5.3% 2.9% 0.0% 0.0% 0.0% technology Competitiveness 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% Fiscal management 0.0% 8.3% 10.5% 0.0% 0.0% 0.0% 0.0% 65 The World Bank Jordan Country Survey 2013 A. General Issues facing Jordan (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Jordan? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Water and sanitation 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 15.0% 16.7% 10.5% 32.4% 21.4% 27.3% 18.8% Economic growth* 60.0% 25.0% 63.2% 26.5% 28.6% 27.3% 50.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% Gender equality 0.0% 0.0% 0.0% 8.8% 0.0% 9.1% 12.5% Rural development* 15.0% 41.7% 31.6% 11.8% 35.7% 36.4% 0.0% Urban development 10.0% 0.0% 0.0% 2.9% 0.0% 9.1% 6.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% Basic infrastructure 5.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Social protection 30.0% 25.0% 10.5% 20.6% 14.3% 9.1% 25.0% Judicial reform 0.0% 0.0% 5.3% 0.0% 0.0% 9.1% 0.0% Transport 5.0% 0.0% 5.3% 5.9% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Information and communications 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% technology Anti-corruption 20.0% 8.3% 15.8% 29.4% 21.4% 9.1% 31.3% Domestic private sector 20.0% 25.0% 21.1% 17.6% 21.4% 18.2% 43.8% development Foreign direct investment 10.0% 33.3% 10.5% 2.9% 7.1% 9.1% 12.5% Education* 5.0% 16.7% 42.1% 29.4% 7.1% 36.4% 6.3% Energy 5.0% 0.0% 10.5% 8.8% 7.1% 0.0% 0.0% Public sector governance/ reform 30.0% 0.0% 15.8% 17.6% 7.1% 0.0% 12.5% Natural resource management 0.0% 8.3% 0.0% 2.9% 7.1% 9.1% 12.5% Environmental sustainability 0.0% 8.3% 0.0% 2.9% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 8.3% 0.0% 0.0% 7.1% 9.1% 0.0% Agricultural development 10.0% 8.3% 0.0% 2.9% 7.1% 9.1% 6.3% Job creation/employment 50.0% 66.7% 31.6% 52.9% 71.4% 45.5% 43.8% Financial markets 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% Trade and exports 0.0% 8.3% 0.0% 2.9% 0.0% 9.1% 0.0% Food security 5.0% 0.0% 5.3% 2.9% 7.1% 9.1% 6.3% Competitiveness 0.0% 0.0% 0.0% 5.9% 14.3% 0.0% 0.0% Fiscal management 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 12.5% *Significantly different between stakeholder groups 66 The World Bank Jordan Country Survey 2013 A. General Issues facing Jordan (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Jordan? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Energy 40.0% 8.3% 22.2% 23.5% 28.6% 9.1% 17.6% Gender equality 5.0% 0.0% 0.0% 14.7% 0.0% 9.1% 0.0% Equality of opportunity 20.0% 8.3% 5.6% 23.5% 14.3% 18.2% 0.0% Social protection* 5.0% 0.0% 0.0% 17.6% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 5.6% 0.0% 14.3% 9.1% 17.6% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 15.0% 16.7% 16.7% 23.5% 7.1% 9.1% 35.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 5.0% 0.0% 0.0% 11.8% 7.1% 9.1% 0.0% Foreign direct investment 35.0% 58.3% 38.9% 17.6% 35.7% 27.3% 41.2% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Water and sanitation 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 5.9% Education 0.0% 25.0% 16.7% 20.6% 7.1% 36.4% 17.6% Information and communications 0.0% 0.0% 16.7% 2.9% 14.3% 0.0% 17.6% technology Regulatory framework 0.0% 16.7% 11.1% 2.9% 7.1% 9.1% 5.9% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Trade and exports 20.0% 16.7% 16.7% 11.8% 21.4% 9.1% 17.6% Public sector governance/ reform 35.0% 33.3% 33.3% 35.3% 14.3% 27.3% 17.6% Domestic private sector 25.0% 33.3% 38.9% 26.5% 28.6% 27.3% 29.4% development Job creation/employment 30.0% 16.7% 5.6% 29.4% 42.9% 27.3% 11.8% Agricultural development 10.0% 8.3% 5.6% 2.9% 14.3% 9.1% 5.9% Food security 5.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 5.0% 8.3% 0.0% 5.9% 7.1% 0.0% 5.9% Natural resource management 5.0% 33.3% 16.7% 8.8% 14.3% 18.2% 11.8% Environmental sustainability 5.0% 0.0% 0.0% 2.9% 0.0% 0.0% 5.9% Health 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Basic infrastructure 5.0% 0.0% 11.1% 0.0% 0.0% 0.0% 5.9% Judicial reform 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 7.1% 9.1% 0.0% Competitiveness 15.0% 0.0% 11.1% 8.8% 0.0% 18.2% 11.8% Fiscal management 5.0% 8.3% 11.1% 8.8% 7.1% 0.0% 17.6% *Significantly different between stakeholder groups 67 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 20 7.85 1.87 12 8.08 1.51 19 6.95 2.07 33 6.36 2.07 13 6.54 1.05 11 5.73 2.49 17 6.65 3.10 Jordan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 20 6.20 1.96 12 6.67 1.72 19 6.21 1.75 31 5.55 1.82 13 5.46 1.94 10 4.70 1.83 13 5.77 2.45 effectiveness in Jordan? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help Jordan solve its 18 6.50 2.23 12 7.25 1.66 18 6.83 1.82 26 6.19 1.72 13 5.77 2.28 8 4.88 3.18 12 6.67 2.46 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 68 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Jordan, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Jordan? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Social protection 25.0% 16.7% 10.5% 20.6% 7.1% 0.0% 0.0% Public sector governance/ reform 30.0% 16.7% 42.1% 38.2% 57.1% 18.2% 56.3% Transport 20.0% 16.7% 5.3% 2.9% 7.1% 0.0% 25.0% Poverty reduction 25.0% 25.0% 36.8% 23.5% 35.7% 27.3% 12.5% Global/regional integration* 0.0% 0.0% 10.5% 0.0% 21.4% 0.0% 0.0% Gender equality 5.0% 0.0% 0.0% 8.8% 0.0% 9.1% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Domestic private sector 5.0% 0.0% 15.8% 17.6% 14.3% 9.1% 18.8% development Rural development 15.0% 16.7% 10.5% 8.8% 14.3% 9.1% 0.0% Foreign direct investment 5.0% 16.7% 5.3% 5.9% 7.1% 9.1% 18.8% Water and sanitation 25.0% 0.0% 15.8% 5.9% 0.0% 9.1% 25.0% Energy 15.0% 16.7% 15.8% 20.6% 21.4% 18.2% 31.3% Job creation/employment 20.0% 25.0% 21.1% 47.1% 21.4% 27.3% 12.5% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Urban development* 0.0% 8.3% 0.0% 0.0% 0.0% 27.3% 0.0% Environmental sustainability 0.0% 16.7% 0.0% 8.8% 0.0% 0.0% 6.3% Equality of opportunity 10.0% 0.0% 10.5% 0.0% 7.1% 0.0% 0.0% Health 5.0% 8.3% 5.3% 0.0% 7.1% 0.0% 0.0% Education 15.0% 16.7% 21.1% 26.5% 7.1% 36.4% 6.3% Food security* 5.0% 0.0% 0.0% 0.0% 0.0% 18.2% 0.0% Climate change 0.0% 8.3% 5.3% 0.0% 0.0% 0.0% 0.0% Agricultural development 20.0% 16.7% 0.0% 5.9% 0.0% 9.1% 6.3% Trade and exports 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 12.5% Economic growth 35.0% 25.0% 26.3% 26.5% 28.6% 9.1% 25.0% Judicial reform 0.0% 0.0% 5.3% 2.9% 7.1% 0.0% 0.0% Regulatory framework 0.0% 8.3% 15.8% 2.9% 14.3% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Basic infrastructure 5.0% 8.3% 5.3% 2.9% 0.0% 0.0% 0.0% Natural resource management* 0.0% 25.0% 0.0% 0.0% 7.1% 9.1% 6.3% Anti-corruption 5.0% 8.3% 10.5% 14.7% 0.0% 9.1% 18.8% Information and communications 5.0% 0.0% 5.3% 2.9% 7.1% 0.0% 0.0% technology Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Competitiveness* 5.0% 0.0% 0.0% 2.9% 0.0% 27.3% 0.0% Fiscal management 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 12.5% *Significantly different between stakeholder groups 69 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Jordan? Greatest Value Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Financial resources: investment 23.5% 27.3% 17.6% 29.6% 27.3% 37.5% 6.7% lending Financial resources: policy based lending / budget support to the 23.5% 54.5% 17.6% 14.8% 18.2% 0.0% 46.7% Government* Mobilizing third party financial 5.9% 9.1% 0.0% 14.8% 0.0% 0.0% 20.0% resources Technical assistance 23.5% 9.1% 17.6% 11.1% 9.1% 0.0% 6.7% Policy advice 5.9% 0.0% 5.9% 3.7% 9.1% 12.5% 13.3% Donor coordination 0.0% 0.0% 11.8% 7.4% 9.1% 25.0% 0.0% Data 0.0% 0.0% 11.8% 3.7% 0.0% 12.5% 0.0% Training/capacity building 5.9% 0.0% 5.9% 11.1% 27.3% 12.5% 0.0% Studies/analyses 11.8% 0.0% 5.9% 3.7% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% Other 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd 2 Greatest Value Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Financial resources: investment 5.9% 9.1% 5.9% 3.8% 18.2% 12.5% 33.3% lending Financial resources: policy based lending / budget support to the 11.8% 0.0% 17.6% 11.5% 18.2% 25.0% 6.7% Government Mobilizing third party financial 17.6% 27.3% 11.8% 11.5% 0.0% 0.0% 0.0% resources Technical assistance 17.6% 27.3% 23.5% 7.7% 9.1% 25.0% 20.0% Policy advice 5.9% 9.1% 11.8% 0.0% 9.1% 0.0% 6.7% Donor coordination 0.0% 0.0% 0.0% 11.5% 9.1% 0.0% 6.7% Data 0.0% 0.0% 11.8% 7.7% 0.0% 0.0% 0.0% Training/capacity building 5.9% 9.1% 11.8% 23.1% 27.3% 12.5% 13.3% Studies/analyses 29.4% 9.1% 5.9% 11.5% 0.0% 25.0% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% Linkage to non-Bank expertise 5.9% 9.1% 0.0% 7.7% 9.1% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 70 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Jordan? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Imposing technocratic solutions 26.3% 36.4% 17.6% 34.4% 14.3% 33.3% 33.3% without regard to political realities Not exploring alternative policy 31.6% 0.0% 17.6% 21.9% 14.3% 11.1% 13.3% options Too bureaucratic in its operational 15.8% 9.1% 23.5% 9.4% 7.1% 0.0% 13.3% policies and procedures Staff too inaccessible 0.0% 0.0% 11.8% 0.0% 0.0% 0.0% 6.7% Arrogant in its approach 15.8% 9.1% 0.0% 6.3% 7.1% 11.1% 0.0% Not client focused 5.3% 0.0% 5.9% 6.3% 0.0% 22.2% 26.7% The credibility of its 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% knowledge/data Not willing to honestly criticize policies and reform efforts in the 0.0% 45.5% 11.8% 6.3% 14.3% 0.0% 0.0% country* Too influenced by developed 10.5% 9.1% 29.4% 6.3% 42.9% 44.4% 6.7% countries* Not enough public disclosure of its 0.0% 18.2% 23.5% 6.3% 7.1% 11.1% 13.3% work World Bank processes too slow and 15.8% 0.0% 11.8% 9.4% 14.3% 11.1% 13.3% complex Not aligned with country priorities 5.3% 0.0% 11.8% 18.8% 0.0% 11.1% 0.0% Not aligned with other donors’ 15.8% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% work* Not collaborating enough with non- 0.0% 27.3% 0.0% 21.9% 7.1% 0.0% 0.0% state actors* Not adequately sensitive to 42.1% 9.1% 29.4% 34.4% 42.9% 44.4% 33.3% political/social realities in Jordan Other 0.0% 9.1% 0.0% 3.1% 7.1% 0.0% 20.0% *Significantly different between stakeholder groups 71 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Jordan? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Capacity development 30.0% 41.7% 57.9% 43.8% 71.4% 54.5% 25.0% Policy based lending / budget 50.0% 8.3% 21.1% 18.8% 28.6% 27.3% 25.0% support to the Government Knowledge products/services 15.0% 8.3% 5.3% 31.3% 0.0% 18.2% 6.3% Investment lending 55.0% 50.0% 57.9% 40.6% 50.0% 63.6% 62.5% Technical assistance 20.0% 58.3% 31.6% 28.1% 28.6% 18.2% 12.5% Trust Fund management 5.0% 0.0% 0.0% 9.4% 0.0% 9.1% 18.8% Other 0.0% 8.3% 0.0% 3.1% 14.3% 0.0% 6.3% Don’t know 5.0% 8.3% 10.5% 9.4% 0.0% 0.0% 18.8% Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global 19 7.89 1.97 11 7.09 1.70 19 7.05 1.96 28 7.11 1.59 13 6.23 2.35 11 7.09 2.55 13 7.15 2.30 development agenda as related to “global public goods”? (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other NGOs* 15.0% 25.0% 26.3% 72.7% 14.3% 9.1% 6.3% Local Government 45.0% 0.0% 26.3% 24.2% 14.3% 45.5% 37.5% Beneficiaries 20.0% 33.3% 15.8% 6.1% 14.3% 18.2% 25.0% Private sector 45.0% 41.7% 63.2% 27.3% 35.7% 18.2% 50.0% Community Based Organizations 10.0% 16.7% 5.3% 21.2% 21.4% 9.1% 18.8% (CBOs) Donor community 15.0% 41.7% 5.3% 9.1% 7.1% 9.1% 25.0% Foundations 5.0% 16.7% 0.0% 0.0% 7.1% 9.1% 6.3% Academia/think tanks/research 25.0% 16.7% 21.1% 18.2% 42.9% 54.5% 6.3% institutes Parliament 5.0% 8.3% 10.5% 15.2% 28.6% 9.1% 0.0% Media 5.0% 0.0% 10.5% 3.0% 7.1% 9.1% 12.5% Faith-based organizations 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Other 5.0% 0.0% 5.3% 0.0% 0.0% 0.0% 6.3% *Significantly different between stakeholder groups 72 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Jordan? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 20 6.25 1.94 12 6.42 2.11 19 6.32 1.83 29 5.31 1.73 13 6.23 2.39 10 4.90 2.69 14 5.93 2.37 development in Jordan The World Bank’s work is aligned with what I consider the 20 6.20 1.94 12 5.75 1.96 19 6.05 1.96 29 5.07 1.73 13 6.15 2.15 10 4.30 2.83 14 6.07 2.64 development priorities for Jordan The World Bank supports programs and strategies that are 20 6.70 1.87 12 6.25 2.01 19 6.11 1.91 30 5.20 1.65 13 6.31 1.38 10 5.00 2.67 14 5.79 2.49 realistic for Jordan The World Bank treats clients and stakeholders in Jordan with 19 7.95 1.87 11 8.82 .98 18 8.28 1.13 23 7.17 2.41 13 7.15 2.30 7 7.29 1.60 14 7.86 2.07 respect To what extent is the World Bank an effective development partner in Jordan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 19 6.84 1.89 10 6.20 2.04 17 6.47 1.59 27 5.78 2.08 10 6.20 1.40 8 6.00 1.69 10 5.90 2.18 Flexibility (in terms of the World 19 6.11 1.56 10 6.50 1.58 16 6.44 1.50 22 4.59 1.65 11 5.73 1.56 9 5.33 1.94 11 5.45 1.86 Bank’s products and services)* Flexibility (in terms of changing 18 6.33 1.53 10 6.50 2.12 15 5.87 1.25 25 5.16 1.95 12 5.17 1.75 8 5.13 2.36 12 5.58 1.88 country circumstances) Being inclusive 18 6.83 1.29 9 6.22 1.79 14 6.43 1.02 24 5.13 2.19 11 6.00 1.26 8 6.25 1.83 13 5.92 2.36 Openness 19 7.32 1.67 11 7.73 1.49 16 7.31 1.78 28 6.07 2.29 11 7.27 1.79 10 6.50 2.32 13 6.69 1.84 Staff accessibility* 17 7.24 1.99 10 7.60 1.07 15 6.87 1.19 25 5.40 2.50 11 7.00 1.73 9 5.89 2.57 12 6.58 1.88 Straightforwardness and 19 7.79 2.07 11 7.91 2.17 13 8.38 1.45 23 6.87 2.26 10 7.00 2.67 7 7.00 2.16 11 7.36 2.73 honesty Collaboration with groups 16 5.88 1.96 8 6.38 2.39 16 6.88 1.89 28 4.79 2.47 9 6.00 1.41 10 4.50 2.32 12 6.42 2.02 outside of the Government* Collaboration with the 19 8.00 1.25 11 8.27 1.01 15 8.47 .92 28 6.82 1.87 12 7.33 1.56 9 7.44 1.67 13 7.85 1.82 Government* Collaboration with other donors 17 6.88 1.90 9 7.22 1.79 13 7.15 1.57 24 6.04 2.07 7 7.86 .38 6 6.83 2.23 13 7.08 2.25 Follow through over time 20 7.20 2.33 9 7.44 1.74 14 7.21 1.42 22 6.55 2.11 11 6.64 1.91 8 5.88 2.42 12 7.08 2.02 The speed in which it gets things 19 6.05 2.12 10 6.80 2.78 15 5.80 1.78 27 5.37 2.27 12 6.00 1.91 9 5.78 2.39 12 6.75 1.66 accomplished on the ground *Significantly different between stakeholder groups 73 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other The World Bank works too slowly 20.0% 16.7% 26.3% 17.6% 14.3% 0.0% 6.7% The Government works 10.0% 66.7% 47.4% 52.9% 50.0% 36.4% 40.0% inefficiently* There is not an adequate level of 40.0% 25.0% 26.3% 29.4% 50.0% 36.4% 20.0% citizen/civil society participation Poor donor coordination 20.0% 8.3% 15.8% 11.8% 14.3% 9.1% 6.7% The World Bank does not do 5.0% 8.3% 10.5% 5.9% 14.3% 27.3% 6.7% adequate follow through/follow-up Lack of/inadequate levels of 40.0% 58.3% 36.8% 20.6% 21.4% 27.3% 40.0% capacity in Government Political pressures and obstacles 50.0% 33.3% 36.8% 23.5% 21.4% 45.5% 46.7% Reforms are not well thought out in 50.0% 16.7% 31.6% 35.3% 50.0% 45.5% 40.0% light of country challenges The World Bank is not sensitive enough to political/social realities 40.0% 8.3% 15.8% 52.9% 28.6% 45.5% 40.0% on the ground* Other 0.0% 0.0% 5.3% 8.8% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 74 The World Bank Jordan Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Jordan? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption 13 3.85 2.44 7 2.00 1.83 11 3.82 2.18 19 3.26 1.79 8 5.00 1.07 8 2.88 2.17 10 2.80 2.10 Information and 12 4.83 2.62 8 4.75 2.76 13 5.38 2.50 21 5.62 1.75 8 6.38 1.60 9 6.33 2.06 7 4.71 1.98 communications technology Transport 13 5.54 2.57 10 5.80 2.82 11 5.36 1.96 17 5.29 1.45 6 5.00 1.41 8 5.13 2.42 9 5.78 2.33 Crime and violence 10 3.10 2.73 7 3.43 2.51 10 3.30 2.11 14 3.86 1.83 7 4.43 1.27 8 3.38 2.39 8 2.88 1.81 Judicial reform 12 4.00 2.70 7 4.57 2.57 11 4.73 2.87 16 4.63 2.28 8 4.75 1.67 7 3.86 2.79 7 5.14 2.41 Urban development 12 5.83 2.25 7 6.14 2.73 11 5.64 1.96 18 5.83 1.79 8 4.88 1.64 10 5.50 2.59 8 6.13 1.73 Environmental sustainability 13 6.23 2.20 10 7.10 1.10 12 6.33 2.19 22 5.91 1.72 9 5.22 1.20 10 5.00 2.79 10 6.70 1.89 Regulatory framework 12 5.75 1.76 8 7.00 1.60 15 6.07 2.19 21 5.90 1.51 11 5.45 1.86 7 5.29 1.98 10 5.90 2.28 Basic infrastructure 15 6.40 1.96 8 7.25 1.67 14 5.86 1.23 22 5.23 1.69 8 5.50 1.41 9 6.00 2.12 9 6.11 1.27 Communicable/non- 9 3.78 2.28 3 5.00 2.65 9 5.00 2.96 13 5.69 2.32 8 5.38 1.41 6 5.17 2.79 7 5.43 2.07 communicable diseases Poverty reduction 17 6.47 1.91 11 5.91 2.55 15 4.80 1.86 25 5.20 2.08 9 5.22 1.20 9 4.44 2.55 11 4.73 2.10 Gender equality 16 5.38 2.09 7 6.57 2.37 11 6.55 2.34 20 6.50 1.61 8 6.13 1.13 8 5.25 2.05 8 6.63 2.07 Domestic private sector 14 5.93 2.02 8 4.88 2.47 14 5.71 2.02 21 5.00 1.70 8 5.50 1.20 10 4.70 2.31 10 5.00 2.11 development Foreign direct investment 11 5.82 2.36 8 4.25 3.33 13 6.54 1.56 21 5.81 1.86 7 5.86 1.57 8 4.38 2.72 8 6.25 2.05 Water and sanitation 14 5.21 2.69 9 6.22 2.49 13 6.62 1.33 20 5.30 1.56 7 6.29 1.25 8 5.63 2.13 9 5.44 2.40 Trade and exports 12 5.33 2.53 6 4.67 2.94 13 5.85 1.86 19 5.32 2.00 8 5.88 1.55 8 4.88 2.53 7 5.86 1.07 Economic growth 14 5.64 2.41 10 5.90 2.23 15 5.53 2.26 24 5.29 1.90 10 5.20 1.55 9 4.22 2.54 10 5.90 1.20 Energy 11 5.64 2.34 8 6.00 1.31 12 5.25 2.09 22 5.36 2.06 9 5.56 1.01 11 3.64 2.62 10 5.10 1.91 Disaster management 12 4.58 2.54 3 6.33 1.15 8 4.63 2.88 13 4.31 2.32 8 4.88 1.81 6 4.00 2.45 8 4.75 1.75 Public sector governance/ reform 14 6.36 2.17 8 5.50 2.83 15 6.00 2.45 22 5.05 2.36 11 5.36 1.29 9 4.33 2.50 11 5.55 2.25 Job creation/employment 15 5.87 2.26 12 5.17 2.72 13 4.77 2.55 22 4.36 1.76 12 4.58 1.62 9 4.00 2.24 9 4.56 2.07 Financial markets 12 5.00 2.49 4 4.75 2.63 10 5.00 1.94 17 5.00 1.94 7 5.71 .76 8 3.63 2.26 9 6.22 1.48 Equality of opportunity 15 4.93 2.05 9 4.22 2.95 8 4.75 1.75 19 5.11 2.02 8 5.75 1.28 8 3.88 2.47 7 5.00 2.52 Health 12 5.75 2.26 7 6.43 2.23 11 5.91 2.74 17 5.24 1.48 10 5.70 1.16 8 5.75 2.43 7 6.86 1.68 Rural development 13 5.15 2.30 9 6.11 2.57 9 6.11 2.42 15 5.00 1.73 9 4.78 1.20 9 5.44 2.79 8 5.88 1.81 Global/regional integration 10 5.30 2.79 5 6.40 .89 10 6.00 1.94 16 5.81 2.40 7 5.43 1.51 5 5.00 2.55 9 5.56 2.13 Food security 11 5.00 2.32 2 4.00 1.41 8 5.00 2.56 19 4.63 2.29 7 4.71 1.38 9 4.22 2.59 9 4.56 2.19 Education 15 6.73 2.19 8 6.75 2.25 14 5.29 2.52 19 5.37 2.17 10 5.70 1.16 9 6.00 2.40 10 6.10 1.97 Social protection 14 5.71 2.84 5 3.20 2.49 10 4.60 2.07 16 4.81 2.37 9 4.78 1.56 8 5.25 2.49 9 4.11 2.03 Climate change 13 5.31 2.32 6 4.17 1.72 7 5.00 2.94 17 5.12 2.37 6 5.50 .55 7 4.43 2.37 10 5.60 1.84 Agricultural development 11 4.09 2.21 7 5.43 1.81 9 5.44 1.88 19 4.68 2.06 7 4.57 1.51 9 4.33 3.08 9 3.00 1.80 Natural resource management 11 3.45 2.46 6 5.00 2.45 6 4.50 2.59 14 5.29 1.90 6 3.83 1.72 10 3.70 2.87 9 4.33 2.18 Competitiveness 13 5.77 2.65 6 3.83 2.32 11 6.45 1.86 22 5.05 1.81 10 6.00 1.25 6 4.83 2.23 10 4.90 1.37 Fiscal management 12 5.75 2.77 7 5.29 3.20 14 5.86 1.75 20 5.35 2.25 10 5.60 1.43 6 5.17 2.48 11 5.55 2.58 75 The World Bank Jordan Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 18 6.28 1.93 12 6.33 1.50 18 5.89 1.57 30 5.10 1.27 14 5.43 1.74 11 4.91 2.02 14 5.29 2.16 development results in Jordan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Jordan? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank's financial instruments meet the needs of 19 5.95 1.84 11 5.73 2.87 18 6.00 1.94 29 5.14 1.55 14 5.14 1.75 9 5.33 2.24 13 5.08 2.14 Jordan The World Bank meets Jordan’s 19 6.74 2.02 12 6.92 1.73 18 6.44 1.98 28 5.50 2.13 14 5.86 2.11 11 5.27 2.05 15 6.00 1.93 needs for knowledge services D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Weekly 20.0% 9.1% 5.3% 6.1% 0.0% 0.0% 25.0% Monthly 35.0% 36.4% 15.8% 15.2% 14.3% 0.0% 12.5% A few times a year 35.0% 45.5% 47.4% 57.6% 57.1% 45.5% 31.3% Rarely 5.0% 9.1% 21.1% 15.2% 14.3% 18.2% 18.8% Never 5.0% 0.0% 10.5% 6.1% 14.3% 36.4% 12.5% 76 The World Bank Jordan Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Jordan, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Public sector governance/ reform 36.8% 33.3% 52.6% 33.3% 50.0% 18.2% 37.5% Gender equality 10.5% 0.0% 0.0% 12.1% 0.0% 18.2% 0.0% Domestic private sector 10.5% 8.3% 10.5% 27.3% 28.6% 9.1% 25.0% development Foreign direct investment 5.3% 25.0% 0.0% 12.1% 14.3% 9.1% 18.8% Water and sanitation 15.8% 8.3% 10.5% 0.0% 7.1% 9.1% 25.0% Trade and exports 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% 0.0% Energy 21.1% 16.7% 36.8% 30.3% 50.0% 27.3% 56.3% Disaster management 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% Social protection 15.8% 16.7% 5.3% 9.1% 14.3% 0.0% 6.3% Climate change 0.0% 0.0% 10.5% 3.0% 0.0% 0.0% 0.0% Poverty reduction 26.3% 25.0% 10.5% 24.2% 14.3% 18.2% 18.8% Judicial reform 5.3% 0.0% 15.8% 3.0% 0.0% 0.0% 12.5% Anti-corruption 10.5% 16.7% 26.3% 12.1% 7.1% 9.1% 18.8% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 6.3% Equality of opportunity 5.3% 0.0% 5.3% 9.1% 0.0% 9.1% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 15.8% 16.7% 31.6% 21.2% 0.0% 27.3% 12.5% Global/regional integration 0.0% 0.0% 5.3% 0.0% 7.1% 9.1% 12.5% Information and communications 5.3% 0.0% 5.3% 6.1% 0.0% 0.0% 0.0% technology Transport 5.3% 8.3% 0.0% 3.0% 7.1% 9.1% 0.0% Agricultural development 15.8% 8.3% 0.0% 0.0% 0.0% 0.0% 12.5% Natural resource management 0.0% 16.7% 0.0% 9.1% 14.3% 0.0% 6.3% Job creation/employment 31.6% 25.0% 10.5% 30.3% 28.6% 36.4% 6.3% Health 10.5% 0.0% 10.5% 3.0% 7.1% 0.0% 0.0% Economic growth 26.3% 50.0% 15.8% 15.2% 21.4% 18.2% 18.8% Rural development 5.3% 16.7% 5.3% 12.1% 7.1% 18.2% 0.0% Food security* 5.3% 0.0% 0.0% 0.0% 0.0% 18.2% 0.0% Environmental sustainability 0.0% 8.3% 0.0% 6.1% 0.0% 0.0% 6.3% Regulatory framework 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 10.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Competitiveness 0.0% 0.0% 10.5% 3.0% 0.0% 9.1% 0.0% Fiscal management 0.0% 0.0% 5.3% 6.1% 7.1% 0.0% 0.0% *Significantly different between stakeholder groups 77 The World Bank Jordan Country Survey 2013 D. The World Bank’s Knowledge (continued) In Jordan, how effective do you believe the World Bank’s knowledge work and activities: (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge 17 6.71 1.99 11 6.64 2.62 18 5.83 2.31 27 5.67 2.72 14 5.86 1.83 8 5.00 2.39 13 4.77 2.68 and/or skills Contributing to good policy 18 6.61 1.61 12 6.08 1.93 18 6.17 2.04 29 5.41 2.51 13 5.85 1.52 8 5.38 2.33 14 5.43 2.14 making Providing support for program 19 6.84 1.64 11 7.45 1.69 18 5.67 2.03 27 5.85 2.36 13 5.92 1.26 6 5.67 2.16 14 5.71 2.16 implementation In Jordan, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 18 5.78 1.77 9 6.33 1.66 15 5.67 1.80 23 5.26 1.86 13 5.15 2.03 6 4.83 2.48 12 5.17 2.44 Include appropriate level of stakeholder involvement during 18 6.33 2.00 8 7.38 1.19 17 6.41 2.18 28 5.36 1.93 13 5.08 2.02 9 5.11 2.57 14 5.21 2.36 preparation Are relevant to Jordan’s 20 6.35 1.90 10 6.40 2.27 17 6.65 1.97 29 5.48 1.98 14 5.07 2.13 9 5.22 2.22 14 5.50 2.56 development priorities Provide feasible 20 6.45 2.04 11 7.09 1.76 17 6.82 2.04 28 5.68 2.02 14 5.36 1.45 9 5.33 2.35 14 5.43 2.24 recommendations Are accessible (well written and 20 6.55 2.09 9 7.00 2.24 16 6.06 2.08 27 5.93 2.57 13 5.46 2.30 9 5.44 2.13 13 6.23 2.52 easy to understand) Are source of relevant information on global good 20 6.75 2.00 10 7.40 1.84 17 7.06 1.89 26 6.81 2.04 14 5.86 2.03 8 6.75 2.12 14 6.43 2.62 practices. Are useful in terms of the work 20 6.80 1.96 12 7.58 1.38 17 6.65 1.90 26 5.62 2.53 14 5.21 1.97 9 6.44 1.67 14 6.14 2.77 you do Are adequately disseminated 19 6.63 2.06 11 6.09 2.63 17 6.06 2.36 25 6.00 2.60 14 5.50 2.53 8 4.75 2.87 15 5.13 2.85 Are appropriately translated 18 6.11 2.47 9 5.78 3.03 17 6.47 2.00 24 6.08 2.75 13 4.92 2.29 7 6.43 2.07 14 5.14 2.77 Are adaptable to Jordan’s specific development challenges 19 6.26 2.08 10 6.60 1.90 17 6.47 1.66 27 5.26 2.40 14 5.64 1.45 9 5.44 2.01 14 5.21 2.19 and country circumstances 78 The World Bank Jordan Country Survey 2013 D. The World Bank’s Knowledge (continued) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work 20 6.80 1.99 12 7.00 1.91 18 6.89 1.75 31 6.03 1.72 14 5.57 1.45 11 5.18 2.18 14 5.64 2.27 and activities make to development results in your country? Overall, how would you rate the technical quality of the World 19 7.32 1.80 12 7.58 1.16 18 7.22 1.70 28 6.71 1.92 14 6.57 1.40 10 6.70 1.95 14 6.71 2.52 Bank's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses funds 17 5.00 2.57 9 6.44 2.96 13 5.31 2.18 22 4.05 2.44 11 3.82 2.68 6 6.17 2.71 12 4.92 2.27 promptly The World Bank effectively monitors and evaluates the 18 6.44 2.33 11 7.09 2.02 17 6.47 1.94 28 5.86 1.90 14 6.43 1.40 8 6.00 2.83 15 6.20 2.08 projects and programs it supports The World Bank's approvals and reviews are done in a timely 18 6.11 2.17 11 6.73 2.37 16 5.56 1.86 25 5.12 1.88 14 5.36 1.50 6 6.00 2.28 12 5.83 2.12 fashion The World Bank's “Safeguard Policy” requirements are 18 5.83 1.79 11 7.00 2.32 13 5.77 2.17 22 4.82 1.97 13 5.62 1.56 6 6.17 2.23 13 5.46 2.07 reasonable The World Bank imposes reasonable conditions on its 17 5.71 1.72 9 7.22 2.39 14 5.86 1.88 24 4.46 2.52 12 4.33 1.97 9 5.78 2.68 13 4.85 2.08 lending* Working with the World Bank increases Jordan's institutional 19 6.74 2.08 12 7.67 2.10 18 7.00 1.97 31 6.03 2.24 13 5.92 2.36 9 6.11 1.96 16 5.44 2.58 capacity The World Bank ensures consistency and continuity 18 6.94 2.18 9 7.11 2.85 14 6.57 1.87 24 6.42 2.15 12 6.50 2.11 8 6.88 1.25 12 6.25 2.53 through staff changes The World Bank's teams and 19 6.68 2.26 8 7.00 2.98 16 7.19 1.60 24 6.63 1.71 13 6.62 2.14 7 7.71 .95 15 6.80 2.24 visits are well coordinated Where country systems are adequate, the World Bank 15 6.93 2.02 7 8.14 1.77 15 6.87 1.64 22 6.36 1.81 11 6.82 1.78 5 6.00 1.87 11 5.91 2.84 makes appropriate use of them The World Bank provides 16 6.69 2.21 11 7.36 1.80 15 6.80 1.57 27 5.96 2.30 12 6.00 2.13 8 7.00 1.51 13 6.38 2.36 effective implementation support *Significantly different between stakeholder groups 79 The World Bank Jordan Country Survey 2013 F. The Future Role of the World Bank in Jordan Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD 20 7.35 2.03 12 7.67 2.67 18 7.78 1.70 31 7.71 1.95 13 7.08 1.71 10 8.00 1.56 15 6.07 3.03 play in Jordan’s development in the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Jordan? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Improve the quality of its experts as related to Jordan’s specific 27.8% 41.7% 27.8% 32.3% 50.0% 36.4% 7.1% challenges Reduce the complexity of obtaining 44.4% 16.7% 16.7% 35.5% 8.3% 45.5% 28.6% World Bank financing Focus primarily on advocacy issues* 0.0% 33.3% 11.1% 3.2% 16.7% 0.0% 0.0% Improve the competitiveness of its 16.7% 8.3% 27.8% 9.7% 25.0% 9.1% 42.9% financing compared to markets Reach out more to groups outside 22.2% 25.0% 55.6% 77.4% 8.3% 54.5% 35.7% of government* Ensure greater selectivity in its work 0.0% 8.3% 11.1% 0.0% 16.7% 0.0% 7.1% Provide more adequate data/knowledge/statistics/figures 16.7% 0.0% 5.6% 6.5% 0.0% 36.4% 14.3% on Jordan’s economy* Offer more innovative financial 16.7% 33.3% 16.7% 12.9% 25.0% 0.0% 21.4% products* Offer more innovative knowledge 33.3% 16.7% 16.7% 3.2% 33.3% 0.0% 14.3% services Work faster 11.1% 8.3% 5.6% 19.4% 8.3% 18.2% 7.1% Other 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% *Significantly different between stakeholder groups 80 The World Bank Jordan Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Jordan? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Local newspapers 36.8% 75.0% 38.9% 42.4% 64.3% 54.5% 50.0% International newspapers 5.3% 16.7% 11.1% 6.1% 7.1% 18.2% 0.0% Local radio 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 5.6% 6.1% 0.0% 0.0% 6.3% Local television 10.5% 8.3% 0.0% 0.0% 7.1% 9.1% 0.0% International television 10.5% 8.3% 16.7% 15.2% 0.0% 0.0% 12.5% Periodicals 31.6% 0.0% 16.7% 21.2% 14.3% 18.2% 12.5% Internet 78.9% 58.3% 72.2% 72.7% 92.9% 90.9% 68.8% Social media 0.0% 8.3% 5.6% 9.1% 7.1% 0.0% 18.8% Blogs 5.3% 0.0% 5.6% 0.0% 0.0% 9.1% 6.3% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Other 10.5% 8.3% 5.6% 18.2% 0.0% 0.0% 18.8% How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other World Bank website 50.0% 41.7% 55.6% 47.1% 42.9% 90.9% 62.5% Direct contact with World Bank 30.0% 16.7% 22.2% 20.6% 21.4% 18.2% 37.5% e-newsletters 25.0% 16.7% 33.3% 26.5% 28.6% 9.1% 12.5% Instant messaging 5.0% 0.0% 5.6% 2.9% 7.1% 0.0% 6.3% World Bank 50.0% 50.0% 38.9% 47.1% 50.0% 45.5% 43.8% seminars/workshops/conferences World Bank publications and other 30.0% 50.0% 33.3% 29.4% 14.3% 27.3% 12.5% written materials Mobile phones* 0.0% 0.0% 0.0% 0.0% 21.4% 0.0% 0.0% Social media (Facebook, Twitter, 0.0% 8.3% 5.6% 8.8% 0.0% 0.0% 12.5% Youtube) Blogs 0.0% 8.3% 0.0% 2.9% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 6.3% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Yes 52.6% 33.3% 23.5% 30.0% 38.5% 18.2% 40.0% No 47.4% 66.7% 76.5% 70.0% 61.5% 81.8% 60.0% 81 The World Bank Jordan Country Survey 2013 G. Communication and Information Sharing (continued) Have you requested information from the World Bank on its activities in the past year?* Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Yes 35.3% 8.3% 12.5% 3.6% 8.3% 9.1% 35.7% No 64.7% 91.7% 87.5% 96.4% 91.7% 90.9% 64.3% *Significantly different between stakeholder groups Were you able to obtain this information? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Yes 71.4% 100.0% 100.0% 100.0% 100.0% - 100.0% No 28.6% 0.0% 0.0% 0.0% 0.0% - 0.0% Do you have access to the Internet? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Yes 100.0% 100.0% 94.1% 96.9% 100.0% 90.9% 100.0% No 0.0% 0.0% 5.9% 3.1% 0.0% 9.1% 0.0% Do you use/have used the World Bank website? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Yes 100.0% 100.0% 88.9% 81.3% 92.9% 72.7% 80.0% No 0.0% 0.0% 11.1% 18.8% 7.1% 27.3% 20.0% Which do you primarily use? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other The World Bank's country website 31.6% 8.3% 5.9% 40.0% 38.5% 12.5% 23.1% The World Bank's main website 68.4% 91.7% 94.1% 60.0% 61.5% 87.5% 76.9% Which Internet connection do you use primarily when visiting a World Bank website? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other High speed 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% Dial-up 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 82 The World Bank Jordan Country Survey 2013 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more currently than I did a few 19 7.21 1.90 12 6.25 2.53 18 6.61 2.30 27 6.30 2.43 14 6.21 3.02 9 5.33 2.50 13 4.62 3.01 years ago I find the World Bank websites 19 7.74 1.56 12 7.33 1.78 17 7.18 2.21 27 6.07 2.27 12 6.83 2.41 8 7.38 .74 13 7.85 1.28 easy to navigate I find the information on the 19 7.74 1.52 12 8.17 1.11 17 7.76 2.02 27 6.44 2.26 13 6.77 1.79 7 7.43 .79 12 7.58 1.73 World Bank’s websites useful When I need information from the World Bank I know how to 19 7.68 1.63 12 6.50 2.24 16 6.56 2.61 29 5.48 2.68 14 6.21 2.15 9 6.44 1.33 15 6.33 3.02 find it The World Bank is responsive to my information requests and 17 7.35 2.00 10 7.60 1.35 7 7.71 1.38 14 5.64 2.17 10 6.70 1.95 2 6.00 1.41 10 7.20 2.66 inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Yes 80.0% 66.7% 31.6% 32.4% 42.9% 10.0% 50.0% No 20.0% 33.3% 68.4% 67.6% 57.1% 90.0% 50.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Jordan? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Independent Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank CSO Government Institution institute/ Think tank Other Observer* 0.0% 8.3% 16.7% 23.5% 14.3% 55.6% 31.3% Use World Bank reports/data 25.0% 33.3% 33.3% 41.2% 28.6% 11.1% 25.0% Engage in World Bank 5.0% 41.7% 27.8% 29.4% 21.4% 22.2% 18.8% related/sponsored events/activities Collaborate as part of my 95.0% 91.7% 44.4% 26.5% 50.0% 22.2% 81.3% professional duties* Use World Bank website for 35.0% 16.7% 44.4% 44.1% 57.1% 44.4% 25.0% information, data, research, etc. *Significantly different between stakeholder groups 83 The World Bank Jordan Country Survey 2013 Appendix C: Responses to All Questions by Year1 FY ’06 Response Number = 260  FY ’13 Response Number = 132 B. Overall Attitudes toward the World Bank year FY 2006 FY 2013 N Mean SD N Mean SD How familiar are you with the work of the 246 6.47 2.38 130 6.86 2.16 World Bank in Jordan? (1-Not familiar at all, 10-Extremely familiar) year FY 2006 FY 2013 N Mean SD N Mean SD Overall, please rate your impression of the 216 6.06 2.05 122 5.80 1.92 World Bank’s effectiveness in Jordan? (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank’s work in Jordan, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2006 FY 2013 N Mean SD N Mean SD Overall the World Bank currently plays a 231 6.25 1.95 122 5.89 2.05 relevant role in development in Jordan The World Bank’s work is aligned with what I consider the development priorities 229 5.82 2.13 122 5.59 2.14 for Jordan The World Bank supports programs and 227 5.63 2.00 123 5.83 1.97 strategies that are realistic for Jordan The World Bank treats clients and 211 7.11 2.11 110 7.73 1.92 stakeholders in Jordan with respect* *Significantly different between FY13 and FY06 country surveys. 1 Only those questions that were asked in the FY ’06 and FY ’13 country surveys, with similar response scales/options, are presented. 84 The World Bank Jordan Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Jordan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2006 FY 2013 N Mean SD N Mean SD Flexibility (in terms of changing country 134 5.88 2.39 104 5.62 1.82 circumstances) Staff accessibility 202 6.20 2.15 103 6.46 2.08 Straightforwardness and honesty 199 7.27 2.22 98 7.35 2.34 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Jordan, on a ten point scale? (1-Not effective at all, 10-Very effective) year FY 2006 FY 2013 N Mean SD N Mean SD Regulatory framework 196 6.23 2.07 87 5.85 1.86 Poverty reduction 214 5.37 2.39 101 5.25 2.10 Domestic private sector development* 198 6.34 2.20 88 5.25 1.94 Economic growth* 214 6.40 1.93 96 5.42 2.05 Public sector governance/ reform* 210 6.21 2.20 94 5.45 2.28 Health* 198 6.45 2.13 75 5.76 1.99 Education* 206 6.80 2.22 89 5.91 2.14 Anti-corruption* 195 5.13 2.48 80 3.36 2.03 Transport 186 5.57 2.21 77 5.36 2.11 Basic infrastructure* 206 6.71 2.06 88 5.86 1.74 Gender equality 202 6.24 2.12 82 6.18 1.93 Water and sanitation* 193 6.53 2.35 83 5.66 2.03 Energy* 174 6.32 2.20 86 5.16 2.06 Social protection* 188 5.51 2.35 74 4.76 2.35 Agricultural development* 178 5.30 2.33 75 4.49 2.13 Natural resource management* 197 6.03 2.10 66 4.29 2.30 *significantly different between FY13 and FY06 country surveys D. The World Bank’s Knowledge Work and Activities In Jordan, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2006 FY 2013 N Mean SD N Mean SD Are source of relevant information on 219 7.52 2.12 113 6.70 2.05 global good practices.* Are useful in terms of the work you do* 223 8.09 1.90 116 6.25 2.22 Are adaptable to Jordan’s specific development challenges and country 218 6.37 2.20 115 5.77 2.04 circumstances* *Significantly different between FY13 and FY06 country surveys. 85 The World Bank Jordan Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2006 FY 2013 N Mean SD N Mean SD The World Bank disburses funds promptly* 122 6.14 2.25 94 4.86 2.54 The World Bank effectively monitors and evaluates the projects and programs it 137 7.12 1.99 115 6.30 2.02 supports* The World Bank imposes reasonable 200 5.38 2.16 103 5.19 2.29 conditions on its lending Working with the World Bank increases 137 6.56 1.99 123 6.33 2.28 Jordan's institutional capacity *Significantly different between FY13 and FY06 country surveys. G. Communication and Information Sharing Do you use/have you used the World Bank website?* Percentage of Respondents FY 2006 FY 2013 Yes 70.7% 87.3% No 29.3% 12.7% *Significantly different between FY13 and FY06 country surveys. 86 The World Bank Jordan Country Survey 2013 Appendix D: Indicator Questions as a Function of Exposure to the Bank Currently, do you Which of the following describes most of your exposure to the World Bank in Jordan? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 5.20 6.54 5.98 5.11 5.86 5.79 5.69 6.25 5.53 6.09 5.68 6.11 Bank’s effectiveness in Jordan? To what extent do you believe the World Bank's staff is well prepared to help Jordan solve its most 5.65 7.00 6.56 5.39 6.24 6.62 6.40 6.28 5.92 6.71 6.26 6.53 complicated development challenges? Overall the World Bank currently plays a relevant 5.45 6.46 6.05 5.55 6.02 5.82 5.87 6.23 5.79 6.09 5.93 6.00 role in development in Jordan The World Bank’s work is aligned with what I 4.86 6.47 5.78 5.14 5.70 5.59 5.52 6.06 5.26 5.99 5.67 5.67 consider the development priorities for Jordan Responsiveness 5.98 6.37 6.13 6.57 6.13 6.31 6.24 6.07 5.93 6.38 6.13 6.29 Openness 6.23 7.35 6.87 6.81 7.04 6.51 6.72 7.23 6.40 7.21 6.81 6.95 Collaboration with groups outside of the 4.83 6.56 5.93 4.61 5.62 5.83 5.51 6.30 5.12 6.12 5.57 5.89 Government Collaboration with the Government 7.26 8.04 7.60 7.78 7.65 7.58 7.59 7.72 7.19 7.95 7.67 7.56 Collaboration with other donors 6.48 7.11 6.78 6.71 6.93 6.47 6.61 7.27 6.29 7.07 6.71 6.88 To what extent does the World Bank’s work help to 5.09 6.16 5.77 4.96 5.53 5.81 5.59 5.69 5.33 5.86 5.64 5.58 achieve development results in Jordan? The World Bank's financial instruments meet the 5.08 5.96 5.58 5.14 5.46 5.59 5.38 5.83 5.31 5.65 5.47 5.56 needs of Jordan The World Bank meets Jordan’s needs for 5.29 7.02 6.38 5.00 5.99 6.35 5.99 6.43 5.62 6.48 5.96 6.33 knowledge services The World Bank's knowledge work and activities are adaptable to Jordan’s specific development 5.10 6.49 5.89 5.24 5.60 6.14 5.65 6.09 5.53 5.97 5.76 5.78 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank's knowledge work and 5.76 6.75 6.39 5.65 6.19 6.38 6.21 6.38 6.04 6.43 6.18 6.36 activities make to development results in your country? Overall, how would you rate the technical quality of 6.52 7.38 7.20 6.09 6.85 7.31 6.94 7.13 6.67 7.24 6.83 7.23 the World Bank's knowledge work and activities? Where country systems are adequate, the World 6.33 6.98 6.65 6.58 6.59 6.72 6.59 6.76 6.23 6.96 6.56 6.75 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 87 The World Bank Jordan Country Survey 2013 Appendix E: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Employee of a Ministry/ Ministerial PMU/ Consultant/ Contractor Private Sector/ Financial Independent Government Academia/ Research Dep/ Implementation Agency on Bank project Sector/ Private Bank CSO Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 20 6.20 1.96 12 6.67 1.72 19 6.21 1.75 31 5.55 1.82 13 5.46 1.94 10 4.70 1.83 13 5.77 2.45 effectiveness in Jordan? To what extent do you believe the World Bank's staff is well prepared to help Jordan solve its 18 6.50 2.23 12 7.25 1.66 18 6.83 1.82 26 6.19 1.72 13 5.77 2.28 8 4.88 3.18 12 6.67 2.46 most complicated development challenges? Overall the World Bank currently plays a relevant role in 20 6.25 1.94 12 6.42 2.11 19 6.32 1.83 29 5.31 1.73 13 6.23 2.39 10 4.90 2.69 14 5.93 2.37 development in Jordan The World Bank’s work is aligned with what I consider the 20 6.20 1.94 12 5.75 1.96 19 6.05 1.96 29 5.07 1.73 13 6.15 2.15 10 4.30 2.83 14 6.07 2.64 development priorities for Jordan Responsiveness 19 6.84 1.89 10 6.20 2.04 17 6.47 1.59 27 5.78 2.08 10 6.20 1.40 8 6.00 1.69 10 5.90 2.18 Openness 19 7.32 1.67 11 7.73 1.49 16 7.31 1.78 28 6.07 2.29 11 7.27 1.79 10 6.50 2.32 13 6.69 1.84 Collaboration with groups 16 5.88 1.96 8 6.38 2.39 16 6.88 1.89 28 4.79 2.47 9 6.00 1.41 10 4.50 2.32 12 6.42 2.02 outside of the Government* Collaboration with the 19 8.00 1.25 11 8.27 1.01 15 8.47 .92 28 6.82 1.87 12 7.33 1.56 9 7.44 1.67 13 7.85 1.82 Government* Collaboration with other donors 17 6.88 1.90 9 7.22 1.79 13 7.15 1.57 24 6.04 2.07 7 7.86 .38 6 6.83 2.23 13 7.08 2.25 To what extent does the World Bank’s work help to achieve 18 6.28 1.93 12 6.33 1.50 18 5.89 1.57 30 5.10 1.27 14 5.43 1.74 11 4.91 2.02 14 5.29 2.16 development results in Jordan? The World Bank's financial instruments meet the needs of 19 5.95 1.84 11 5.73 2.87 18 6.00 1.94 29 5.14 1.55 14 5.14 1.75 9 5.33 2.24 13 5.08 2.14 Jordan The World Bank meets Jordan’s needs for knowledge services 19 6.74 2.02 12 6.92 1.73 18 6.44 1.98 28 5.50 2.13 14 5.86 2.11 11 5.27 2.05 15 6.00 1.93 The World Bank's knowledge work and activities are adaptable to Jordan’s specific development 19 6.26 2.08 10 6.60 1.90 17 6.47 1.66 27 5.26 2.40 14 5.64 1.45 9 5.44 2.01 14 5.21 2.19 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank's knowledge work 20 6.80 1.99 12 7.00 1.91 18 6.89 1.75 31 6.03 1.72 14 5.57 1.45 11 5.18 2.18 14 5.64 2.27 and activities make to development results in your country? Overall, how would you rate the technical quality of the World 19 7.32 1.80 12 7.58 1.16 18 7.22 1.70 28 6.71 1.92 14 6.57 1.40 10 6.70 1.95 14 6.71 2.52 Bank's knowledge work and activities? Where country systems are adequate, the World Bank 15 6.93 2.02 7 8.14 1.77 15 6.87 1.64 22 6.36 1.81 11 6.82 1.78 5 6.00 1.87 11 5.91 2.84 makes appropriate use of them *Significantly different between stakeholder groups 88 Appendix F: Jordan FY 2013 Questionnaire World Bank Country Survey FY13 – Hashemite Kingdom of Jordan The World Bank is interested in gauging the views of clients and partners who are either involved in development in Jordan or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Jordan, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Jordan. The World Bank commissioned an independent firm to oversee the logistics of this effort in Jordan. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING JORDAN A1. In general would you say that Jordan is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure The World Bank Jordan Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Jordan. Please identify which of the following you consider the most important development priorities in Jordan? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Poverty reduction assistance) 2 Transport (e.g., roads, bridges, transportation) 19 Energy Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 20 Food security expenditure, fiscal system reform) 4 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 5 Gender equality 22 Agricultural development 6 Domestic private sector development 23 Trade and exports 7 Foreign direct investment 24 Crime and violence 8 Water and sanitation 25 Economic growth 9 Anti-corruption 26 Judicial reform 10 Job creation/employment 27 Regulatory framework 11 Rural development 28 Communicable/non-communicable diseases 12 Financial markets 29 Basic infrastructure 13 Urban development 30 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 31 Disaster management 15 Equality of opportunity (i.e., equity) 32 Information and communications technology 16 Health 33 Competitiveness 17 Education 34 Fiscal management 90 The World Bank Jordan Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Jordan? (Choose no more than THREE) 1 Water and sanitation 18 Domestic private sector development 2 Equality of opportunity (i.e., equity) 19 Foreign direct investment 3 Economic growth 20 Education 4 Climate change (e.g., mitigation, adaptation) 21 Energy Public sector governance/ reform (i.e., government 5 Global/regional integration 22 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Gender equality 23 Natural resource management (e.g., oil, gas, mining) 7 Rural development 24 Environmental sustainability 8 Urban development 25 Disaster management 9 Regulatory framework 26 Health 10 Basic infrastructure 27 Agricultural development Social protection (e.g., pensions, targeted 11 28 Job creation/employment social assistance) 12 Judicial reform 29 Financial markets 13 Transport (e.g., roads, bridges, transportation) 30 Trade and exports 14 Crime and violence 31 Food security 15 Communicable/non-communicable diseases 32 Competitiveness 16 Information and communications technology 33 Fiscal management 17 Anti-corruption 91 The World Bank Jordan Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Jordan? (Choose no more than THREE) 1 Energy 17 Trade and exports Public sector governance/ reform (i.e., government 2 Gender equality 18 effectiveness, public financial management, public expenditure, fiscal system reform) 3 Equality of opportunity (i.e., equity) 19 Domestic private sector development Social protection (e.g., pensions, targeted 4 20 Job creation/employment social assistance) 5 Global/regional integration 21 Agricultural development 6 Climate change (e.g., mitigation, adaptation) 22 Food security 7 Anti-corruption 23 Transport (e.g., roads, bridges, transportation) 8 Disaster management 24 Natural resource management (e.g., oil, gas, mining) 9 Rural development 25 Environmental sustainability 10 Foreign direct investment 26 Health 11 Urban development 27 Basic infrastructure 12 Water and sanitation 28 Judicial reform 13 Education 29 Crime and violence 14 Information and communications technology 30 Financial markets 15 Regulatory framework 31 Competitiveness 16 Communicable/non-communicable diseases 32 Fiscal management PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 92 The World Bank Jordan Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Jordan, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Jordan, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Jordan solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank can have the most impact on development results in Jordan, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Jordan? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Health assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 19 Education expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 20 Food security 4 Poverty reduction 21 Climate change (e.g., mitigation, adaptation) 5 Global/regional integration 22 Agricultural development 6 Gender equality 23 Trade and exports 7 Crime and violence 24 Economic growth 8 Domestic private sector development 25 Judicial reform 9 Rural development 26 Regulatory framework 10 Foreign direct investment 27 Communicable/non-communicable diseases 11 Water and sanitation 28 Basic infrastructure 12 Energy 29 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 30 Anti-corruption 14 Financial markets 31 Information and communications technology 15 Urban development 32 Disaster management 16 Environmental sustainability 33 Competitiveness 17 Equality of opportunity (i.e., equity) 34 Fiscal management 93 The World Bank Jordan Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Jordan? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending Financial resources: policy based lending / budget 2 support to the Government 3 Mobilizing third party financial resources 4 Technical assistance 5 Policy advice 6 Donor coordination 7 Data 8 Training/capacity building 9 Studies/analyses 10 Convening/facilitating Linkage to non-Bank expertise (i.e., South-South 11 knowledge sharing) 12 Other (please specify):_______________________ B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Jordan? (Choose no more than TWO) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Too bureaucratic in its operational policies and procedures 4 Staff too inaccessible 5 Arrogant in its approach 6 Not client focused 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Not enough public disclosure of its work 11 World Bank processes too slow and complex 12 Not aligned with country priorities 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not adequately sensitive to political/social realities in Jordan 16 Other (please specify): __________________________________________________ 94 The World Bank Jordan Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in Jordan? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree B9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Faith-based organizations 12 Other (please specify): __________________________ 95 The World Bank Jordan Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent do you agree with the following statements about the World Bank’s work in Jordan, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B10 1 2 3 4 5 6 7 8 9 10 role in development in Jordan The World Bank’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Jordan The World Bank supports programs and strategies B12 1 2 3 4 5 6 7 8 9 10 that are realistic for Jordan The World Bank treats clients and stakeholders in B13 1 2 3 4 5 6 7 8 9 10 Jordan with respect To what extent is the World Bank an effective development partner in Jordan, in terms of each of the following? To no To a very Don't degree at significant know all degree B14 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the World Bank’s products B15 1 2 3 4 5 6 7 8 9 10 and services) Flexibility (in terms of changing country B16 1 2 3 4 5 6 7 8 9 10 circumstances) B17 Being inclusive 1 2 3 4 5 6 7 8 9 10 B18 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B19 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B20 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Collaboration with groups outside of the B21 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B23 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 B24 Follow through over time 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B25 1 2 3 4 5 6 7 8 9 10 the ground 96 The World Bank Jordan Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B26. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 97 The World Bank Jordan Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Jordan, on a ten point scale? Not effective Very Don't at all effective know C1 Anti-corruption 1 2 3 4 5 6 7 8 9 10 C2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 C3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 C4 Crime and violence 1 2 3 4 5 6 7 8 9 10 C5 Judicial reform 1 2 3 4 5 6 7 8 9 10 C6 Urban development 1 2 3 4 5 6 7 8 9 10 C7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 C8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 C9 Basic infrastructure 1 2 3 4 5 6 7 8 9 10 C10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 C11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 C12 Gender equality 1 2 3 4 5 6 7 8 9 10 C13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 C14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 C15 Water and sanitation 1 2 3 4 5 6 7 8 9 10 C16 Trade and exports 1 2 3 4 5 6 7 8 9 10 C17 Economic growth 1 2 3 4 5 6 7 8 9 10 C18 Energy 1 2 3 4 5 6 7 8 9 10 C19 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government C20 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) C21 Job creation/employment 1 2 3 4 5 6 7 8 9 10 C22 Financial markets 1 2 3 4 5 6 7 8 9 10 C23 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 C24 Health 1 2 3 4 5 6 7 8 9 10 C25 Rural development 1 2 3 4 5 6 7 8 9 10 C26 Global/regional integration 1 2 3 4 5 6 7 8 9 10 C27 Food security 1 2 3 4 5 6 7 8 9 10 C28 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social C29 1 2 3 4 5 6 7 8 9 10 assistance) C30 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 C31 Agricultural development 1 2 3 4 5 6 7 8 9 10 Natural resource management (e.g., oil, gas, C32 1 2 3 4 5 6 7 8 9 10 mining) C33 Competitiveness 1 2 3 4 5 6 7 8 9 10 C34 Fiscal management 1 2 3 4 5 6 7 8 9 10 98 The World Bank Jordan Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C35. To what extent does the World Bank’s work help to achieve development results in Jordan, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Jordan, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank's financial instruments (i.e., investment lending, Development Policy C36 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Jordan The World Bank meets Jordan’s needs for C37 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10 data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 99 The World Bank Jordan Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. When thinking about the development challenges in Jordan, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 effectiveness, public financial management, public 18 Education expenditure, fiscal system reform) 2 Gender equality 19 Global/regional integration 3 Domestic private sector development 20 Information and communications technology 4 Foreign direct investment 21 Transport (e.g., roads, bridges, transportation) 5 Water and sanitation 22 Agricultural development 6 Trade and exports 23 Natural resource management (e.g., oil, gas, mining) 7 Energy 24 Job creation/employment 8 Disaster management 25 Health Social protection (e.g., pensions, targeted social 9 26 Economic growth assistance) 10 Climate change (e.g., mitigation, adaptation) 27 Rural development 11 Poverty reduction 28 Food security 12 Judicial reform 29 Environmental sustainability 13 Anti-corruption 30 Regulatory framework 14 Financial markets 31 Basic infrastructure 15 Equality of opportunity (i.e., equity) 32 Communicable/non-communicable diseases 16 Urban development 33 Competitiveness 17 Crime and violence 34 Fiscal management 100 The World Bank Jordan Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Jordan, how effective do you believe the World Bank’s knowledge work and activities: Not Very Don't effective effective know at all D3 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D4 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10 Providing support for program D5 1 2 3 4 5 6 7 8 9 10 implementation In Jordan, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D6 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D7 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Jordan’s development D8 1 2 3 4 5 6 7 8 9 10 priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D10 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D11 1 2 3 4 5 6 7 8 9 10 good practices. D12 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10 D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D14 Are appropriately translated 1 2 3 4 5 6 7 8 9 10 Are adaptable to Jordan’s specific D15 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D16. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know 101 The World Bank Jordan Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 102 The World Bank Jordan Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10 The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10 done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10 conditions on its lending Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10 Jordan's institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10 continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10 coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10 the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 103 The World Bank Jordan Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN JORDAN F1. How significant a role do you believe the World Bank SHOULD play in Jordan’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Jordan? (Choose no more than TWO) 1 Improve the quality of its experts as related to Jordan’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Reach out more to groups outside of government 6 Ensure greater selectivity in its work 7 Provide more adequate data/knowledge/statistics/figures on Jordan’s economy 8 Offer more innovative financial products 9 Offer more innovative knowledge services 10 Work faster 11 Other (please specify): ______________________________________________ 104 The World Bank Jordan Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Jordan? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank publications and other written materials 7 Mobile phones 8 Social media (Facebook, Twitter, Youtube) 9 Blogs 10 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 105 The World Bank Jordan Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Please mark only ONE response) 1 The World Bank’s country website (www.worldbank.org/jo) 2 The World Bank’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more currently than I did G10 1 2 3 4 5 6 7 8 9 10 a few years ago I find the World Bank websites easy to navigate. (Only G11 1 2 3 4 5 6 7 8 9 10 answer if you have used a World Bank website) I find the information on the World Bank’s websites G12 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 website) When I need information from the World Bank I know G13 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10 etc.) The World Bank is responsive to my information G14 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 106 The World Bank Jordan Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti-corruption 5 Financial markets / banking 14 Social protection 6 Gender / equality of opportunity 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment 18 Other (please specify): _______________________ 107 The World Bank Jordan Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Jordan? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Amman (Greater Amman Municipality) 2 Other cities 3 Rural area Thank you for completing the survey! 108