88508 Georgia Country Opinion Survey Report (July 2013 - June 2014) The World Bank Georgia Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Georgia ...................................................10 V. Overall Attitudes toward the World Bank .................................15 VI. Sectoral Effectiveness................................................................20 VII. World Bank Knowledge and Instruments ..................................24 VIII. How the World Bank Operates ..................................................33 IX. The Future Role of the World Bank in Georgia ..........................36 X. Communication and Openness..................................................40 XI. Appendices ................................................................................45 2 The World Bank Georgia Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Georgia perceive the Bank;  Obtain systematic feedback from stakeholders in Georgia regarding:  Their views regarding the general environment in Georgia;  Their overall attitudes toward the World Bank in Georgia;  Overall impressions of the World Bank ’s effectiveness and results, knowledge work and activities, and communication and information sharing in Georgia; and  Perceptions of the World Bank’s future role in Georgia.  Use data to help inform Georgia country team’s strategy. II. Methodology In April and May 2013, 276 stakeholders of the World Bank in Georgia were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank- supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community- based organizations (CBOs); the media; independent government institutions; trade unions; faith- based groups; academia/research institutes/think tanks; the judiciary branch; and former officials of the government or a ministry. A total of 162 stakeholders participated in the country survey (59% response rate). Respondents received questionnaires via courier or email and returned them accordingly. Respondents were asked about: general issues facing Georgia; their overall attitudes toward the World Bank; the World Bank’s effectiveness and results; the World Bank’s knowledge work and activities; working with the World Bank; the Bank’s future role in Georgia; and the Bank’s communication and information sharing in Georgia. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Georgia: Respondents were asked to indicate whether Georgia is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty and generating economic growth in Georgia, and how to best achieve “shared prosperity”. 3 The World Bank Georgia Country Survey 2013 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Georgia, Bank staff preparedness to help Georgia solve its development challenges, the extent to which the Bank should seek to influence the global development agenda, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the most effective instruments in helping to reduce poverty in Georgia, with which stakeholder groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in Georgia, the extent to which the Bank meets Georgia’s needs for knowledge services and financial instruments, and the Bank’s level of effectiveness across thirty-four development areas, such as economic growth. D. The World Bank’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult Bank knowledge work and activities, the areas on which the Bank should focus its knowledge work and activities, and to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as working with the World Bank increasing Georgia’s institutional capacity. F. The Future Role of the World Bank in Georgia: Respondents were asked to rate how significant a role the Bank should play in Georgia’s development in the near future and to indicate what the Bank should do to make itself of greater value in Georgia. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, their Internet access, and their usage and evaluation of the Bank’s website. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy . Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Georgia, geographic location, and gender. In addition, when possible, responses from respondents completing this year’s country survey were compared to responses from the 122 respondents (82% response rate) who completed the survey in FY 2005 and the 115 respondents (74% response rate) who completed the survey in FY 2003. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Georgia Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, respondents from the office of a Minister were combined with those from the office of the President/Prime Minister; respondents from bilateral agencies and multilateral agencies were combined; respondents from PMUs were combined with consultants working on Bank-supported projects; respondents from the financial sector/private banks were combined with those from the private sector; respondents from private foundations were combined with those from NGOs; and the few respondents from independent government institutions and former government or military officials were included in the “Other” category. 5 The World Bank Georgia Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization 6 The World Bank Georgia Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  Responses across geographic locations for all country survey questions can be found in Appendix C (see page 87). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Gender  Responses across genders for country survey questions related to general issues facing Georgia can be found in Appendix D (see page 100). 7 The World Bank Georgia Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Georgia, can be found in Appendix F (see page 106). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. 8 The World Bank Georgia Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Familiarity with the World Bank in Georgia received a mean rating of 7.0 across all respondents, statistically similar to the mean level of familiarity received in the FY ’03 and FY ’05 country surveys (7.0 and 7.3, respectively) .  Employees of ministries/implementation agencies had the highest levels of familiarity with the Bank whereas respondents from the office of a Parliamentarian and respondents from the private sector/financial sector/private banks had significantly lower levels of familiarity.  Respondents’ ratings of familiarity with the Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Georgia and significantly, moderately correlated with perceptions of the Bank’s relevance to Georgia’s development and the Bank’s ability to help achieve development results in Georgia. 9 The World Bank Georgia Country Survey 2013 IV. General Issues Facing Georgia Georgia’s Development Path/Trajectory 10 The World Bank Georgia Country Survey 2013 IV. General Issues Facing Georgia (continued) Development Priority  Respondents from the private sector/financial sector/private banks, the media, and other organizations were the most likely to indicate that domestic private sector development was one of the most important development priorities whereas employees of ministries and respondents from bilateral or multilateral agencies and academia/research institutes were significantly less likely to choose domestic private sector development.  Education (31%) and the economy (31%) were considered the greatest challenges facing Georgia in the FY ’05 country survey. 11 The World Bank Georgia Country Survey 2013 IV. General Issues Facing Georgia (continued) Factors Contributing to Poverty Reduction  Employees of ministries/implementation agencies and respondents from local government and the media were significantly less likely to indicate that education would contribute to poverty reduction compared to respondents from other stakeholder groups. 12 The World Bank Georgia Country Survey 2013 IV. General Issues Facing Georgia (continued) Factors Contributing to Economic Growth  Respondents from local government, bilateral or multilateral agencies, and NGOs/private foundations were significantly less likely to indicate that foreign direct investment would contribute to generating economic growth in Georgia compared to respondents from other stakeholder groups.  Respondents from bilateral or multilateral agencies and academia/research institutes were the most likely to indicate that education would contribute to generating economic growth whereas respondents from the office of the President/Prime Minister/Minister were signifcaintly less likely to choose education. 13 The World Bank Georgia Country Survey 2013 IV. General Issues Facing Georgia (continued) Factors Contributing to “Shared Prosperity”  Respondents from the office of a Parliamentarian, the private sector/financial sector/private banks, and the media were significantly less likely to indicate that “Education and training that better ensure job opportunity” would contribute to shared prosperity in Georgia compared to respondents from other stakeholder groups. 14 The World Bank Georgia Country Survey 2013 V. Overall Attitudes toward the World Bank As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard. Focusing World Bank Resources 15 The World Bank Georgia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) The World Bank’s Overall Effectiveness (Indicator Question)  Across all respondents, ratings of the World Bank’s overall effectiveness in Georgia received a mean rating of 7.7. This was significantly higher than the mean rating received in the FY ’05 and FY ’03 country surveys (both 7.1). Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the Bank’s overall effectiveness in Georgia.  Across all respondents, the extent to which the World Bank’s work helps achieve development results in Georgia received a mean rating of 7.6. Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the World Bank’s work helps achieve development results in Georgia. 16 The World Bank Georgia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the Bank’s staff is well prepared to help Georgia solve its most complicated development challenges. 17 The World Bank Georgia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value 18 The World Bank Georgia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  Respondents from the office of a Parliamentarian, local government, and bilateral or multilateral agencies were the most likely to indicate that the World Bank’s greatest weakness was not enough public disclosure of its work whereas consultants on Bank- supported projects and respondents from other organizations were signifcaintly less likely to choose not enough public disclosure.  Employees of ministries/implementation agencies were the most likely to indicate that the World Bank’s greatest weakness was being too bureaucratic in its operational policies and procedures whereas respondents from the office of a Parliamentarian and the media were signifcaintly less likely to choose being too bureaucratic.  Respondents from NGOs were the most likely to indicate that the World Bank’s greatest weakness was not collaborating enough with non-state actors whereas employees of ministries/implementation agencies and respondents from the office of a Parliamentarian, academia/research institutes, and the public sector/financial sector/private banks were signifcaintly less likely to choose not collaborating enough with non-state actors. 19 The World Bank Georgia Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness 20 The World Bank Georgia Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were just two instances in which there were statistically significant stakeholder group differences across these thirty-four areas of development.  Employees of ministries/implementation agencies, consultants on Bank-supported projects/PMUs, and respondents from other organizations gave the highest ratings for the Bank’s effectiveness at “Waste management” whereas respondents from the private sector/financial sector/private banks and academia/research institutes gave significantly lower effectiveness ratings.  Employees of ministries/implementation agencies and respondents from the office of a Parliamentarian and bilateral or multilateral agencies gave the highest ratings for the Bank’s effectiveness at “Trade and exports” whereas respondents from the private sector/financial sector/private banks gave significantly lower effectiveness ratings.  Respondents in this year’s country survey gave higher ratings for the Bank’s effectiveness across most areas that could be compared to respondents in the FY ’05 and FY ’03 country surveys. Statistically significant comparisons are noted in the graph on the next page. 21 The World Bank Georgia Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.2 Economic growth^* 5.7 5.9 7.1 Public sector governance/reform^* 6.2 5.5 7.0 Environmental sustainability^* 6.3 5.9 7.0 Information and communications technology^* 5.8 5.4 6.9 Regulatory framework^* 5.8 5.8 6.6 Health* 5.9 6.0 6.6 Financial markets 6.4 6.5 6.6 Gender^* 5.2 5.3 6.5 Global/regional integration 6.0 6.5 Poverty reduction^* 5.3 5.8 6.5 Agriculture and rural development 6.0 6.4 Law and justice* 5.5 5.9 6.4 Education^ 6.6 5.5 6.3 Internally displaced persons* 5.4 6.3 Domestic private sector development^* 5.6 FY 2013 5.4 FY 2005 6.2 Social protection* 5.3 FY 2003 (*Significantly different between FY 2013 and FY 2005; ^Significantly different between FY 2013 and FY 2003) 22 The World Bank Georgia Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Georgia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-four specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results in crease. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Georgia. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at economic growth;  The Bank’s effectiveness at regulatory framework;  The Bank’s effectiveness at tourism; and  The Bank’s effectiveness at public sector governance/reform.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Georgia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at economic growth;  The Bank’s effectiveness at regulatory framework; and  The Bank’s effectiveness at environmental sustainability. 23 The World Bank Georgia Country Survey 2013 VII. World Bank Knowledge and Instruments Frequency of Consulting Bank Knowledge Work and Activities  Consultants on Bank-supported projects, employees of ministries/implementation agencies, and respondents from bilateral or multilateral agencies and the office of the President/Prime Minister/Minister indicated the most frequent usage of the World Bank’s knowledge work and activities whereas respondents from the private sector/financial sector/private banks indicated significantly less frequent usage. 24 The World Bank Georgia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Meeting Georgia’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the Bank meets Georgia’s needs for knowledge services. 25 The World Bank Georgia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Focusing Bank Research 26 The World Bank Georgia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Effectiveness of the Bank’s Knowledge Work and Activities 27 The World Bank Georgia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Qualities of the Bank’s Knowledge Work and Activities  Respondents in this year’s country survey had significantly higher ratings that the Bank’s knowledge work and activities “Are a source of relevant information on global good practices”, but significantly lower ratings that the Bank’s knowledge work and activities “Are adequately disseminated” compared to respondents from the FY ’05 country survey (7.5 and 7.3, respectively).  Employees of ministries/implementation agencies and respondents from bilateral or multilateral agencies, academia/research institutes and other organizations gave the highest ratings that the Bank’s knowledge work and activities “Are a source of relevant information on global good practices” whereas respondents from the office of a Parliamentarian gave significantly lower ratings.  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the indicator question that the Bank’s knowledge work and activities “Are adaptable to Georgia’s specific development challenges and country circumstances”. 28 The World Bank Georgia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Contribution of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in Georgia. 29 The World Bank Georgia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Technical Quality of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents from bilateral or multilateral agencies and other organizations gave the highest ratings for the technical quality of the World Bank’s knowledge work and activities whereas respondents from the office of a Parliamentarian and NGOs/private foundations gave significantly lower ratings.  Respondents across both geographic locations gave statistically similar ratings for the technical quality of the World Bank’s knowledge work and activities. 30 The World Bank Georgia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Most Effective Instruments  Respondents from the office of a Parliamentarian were the most likely to indicate that policy-based lending/budget support to the Government was the most effective in reducing poverty whereas respondents from academia/research institutes and other organizations were significantly less likely to indicate policy-based lending.  Respondents from other organizations were the most likely to indicate that capacity development was the most effective in reducing poverty whereas respondents from the media were significantly less likely to capacity development. 31 The World Bank Georgia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Meeting Georgia’s Needs for Financial Instruments (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the Bank’s financial instruments meet Georgia’s needs. 32 The World Bank Georgia Country Survey 2013 VIII. How the World Bank Operates The World Bank’s Work in Georgia  Repondents in this year’s country survey had significantly higher levels of agreement that “Overall the World Bank currently plays a relevant role in development in Georgia” and that “The World Bank supports programs and strategies that are realistic for Georgia ” compared to respondents from the FY ’05 country survey (6.8 and 7.1, respectively).  Repondents in this year’s country survey had significantly higher levels of agreement that “The World Bank’s work is aligned with what I consider the development priorities for Georgia” compared to respondents from the FY ’03 country survey (6.8).  Employees of ministries/implementation agencies and respondents from the office of the President/Prime Minister/Minister and other organizations had the highest levels of agreement that “The World Bank’s work is aligned with what I consider the development priorities for Georgia” whereas respondents from the office of a Parliamentarian, the private sector/financial sector/private banks, and NGOs/private foundations had significantly lower levels of agreement. Respondents across all geographic locations gave statistically similar ratings for this indicator question.  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the indicator question that “Overall the World Bank currently plays a relevant role in development in Georgia”. 33 The World Bank Georgia Country Survey 2013 VIII. How the World Bank Operates (continued) Overall Perceptions  Repondents in this year’s country survey had significantly higher levels of agreement that “The World Bank treats clients and stakeholders in Georgia with respect ” and “Working with the World Bank increases Georgia’s institutional capacity” compared to respondents from the FY ’05 (7.9 and 7.4, respectively) and FY ’03 country surveys (8.0 and 7.3, respectively). In addition, repondents in this year’s country survey had significantly higher levels of agreement that “The World Bank disburses funds promptly”, “The World Bank effectively monitors and evaluates the projects and programs it supports ”, and “The World Bank’s teams and visits are well coordinated” compared to respondents in the FY ’05 country survey (6.7, 6.8, and 7.1, respectively).  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the indicator question that “Where country systems are adequate, the World Bank makes appropriate use of them”. 34 The World Bank Georgia Country Survey 2013 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Repondents in this year’s country survey gave significantly higher ratings for the Bank’s “Staff accessibility” compared to respondents from the FY ’03 country survey (6.6). In addition, repondents in this year’s country survey gave significantly higher ratings for the Bank’s “Collaboration with the Government ” compared to respondents from the FY ’05 and FY ’03 country surveys (6.8 and 6.7, respectively).  Respondents from the media gave t he highest ratings for the Bank’s “Responsiveness” whereas respondents from the private sector/financial sector/private banks gave significantly lower ratings. Respondents from the office of a Parliamentarian gave the highest ratings for the Bank’s “Staff accessibility” whereas respondents from local government gave significantly lower ratings. 35 The World Bank Georgia Country Survey 2013 IX. The Future Role of the World Bank in Georgia Role Significance 36 The World Bank Georgia Country Survey 2013 IX. The Future Role of the World Bank in Georgia (continued) Making the World Bank of Greater Value  Respondents from the office of a Parliamentarian, local government, and the media were the most likely to indicate that the Bank should improve the quality of its experts as related to Georgia’s specific challenges whereas respondents from academia/research institutes were significantly less likely to indicate improving the quality of its experts.  Respondents from bilateral or multilateral agencies and NGOs/private foundations were the most likely to indicate that the Bank should reach out more to groups outisde of government whereas respondents from the office of the President/Prime Minister/ Minister and local government were significantly less likely to indicate reaching out more to groups outisde of government.  Consultants on Bank-supported projects were the most likely to indicate that the Bank should improve the competitiveness of its financing compared to markets whereas respondents from bilateral or multilateral agencies and NGOs/private foundations were significantly less likely to indicate improving the competitiveness of its financing. 37 The World Bank Georgia Country Survey 2013 IX. The Future Role of the World Bank in Georgia (continued) Collaborating with Stakeholders in Georgia  Respondents from the private sector/financial sector/private banks were the most likely to indicate that the Bank should collaborate more with private sector in Georgia whereas respondents from the office of a Parliamentarian were significantly less likely to indicate the private sector.  Respondents from local government were the most likely to indicate that the Bank should collaborate more with local government in Georgia whereas respondents from the media were significantly less likely to indicate local government.  Respondents from NGOs/private foundations were the most likely to indicate that the Bank should collaborate more with NGOs whereas respondents from academia/research institutes were significantly less likely to indicate NGOs. 38 The World Bank Georgia Country Survey 2013 IX. The Future Role of the World Bank in Georgia (continued) Influencing the Global Development Agenda Attributing Slow or Failed Reform Efforts 39 The World Bank Georgia Country Survey 2013 X. Communication and Openness Information Sources  The majority of respondents in the FY ’05 country survey indicated that they got most of their information about policy and international development issues from websites (72%). 40 The World Bank Georgia Country Survey 2013 X. Communication and Openness (continued) Preferred Information Sources  Respondents from academia/research institutes and other organizations were the most likely to indicate that they preferred to receive e-Newsletters from the Bank whereas respondents from the office of the President/Prime Minister/Minister, bilateral or multilateral agencies, and the media were significantly less likely to indicate a preference for e-Newsletters. 41 The World Bank Georgia Country Survey 2013 X. Communication and Openness (continued) Access to Information  Employees of ministries/implementation agencies were the most likely to indicate awareness of the the Bank’s Access to Information Policy whereas consultants on Bank- supported projects and respondents from local government, bilateral or multilateral agencies, and the private sector/financial sector/private banks were significantly less likely to indicate awareness. 42 The World Bank Georgia Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued) Internet Access Website Usage  Respondents from the office of the President/Prime Minister/Minister, local government and the private sector/financial sector/private banks were significantly less likely to indicate having used the Bank’s website compared to respondents from other stakeholder groups. 43 The World Bank Georgia Country Survey 2013 X. Communication and Openness (continued) Website Evaluation Information Sharing 44 The World Bank Georgia Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 46 B. Responses to All Questions by Stakeholder Groups ..................... 63 C. Responses to All Questions by Geographic Location .................... 85 D. Responses to General Issues Questions by Gender ...................... 98 E. Responses to All Questions by Year ............................................ 101 F. Indicator Questions as a Function of Exposure to the Bank ........ 104 G. World Bank Country Survey 2013 – Georgia Questionnaire ...... 105 GEORGIA 45 The World Bank Georgia Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=162) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Georgia Percentage of Respondents 1. In general, how would you assess Georgia’s development path/trajectory? (N=150) Going in the right direction 70.7% Going in the wrong direction 7.3% Not sure 22.0% 46 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) 2. Listed below are a number of development priorities in Georgia. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Georgia. (Choose no more than THREE) (Responses Combined; N=160) Education 43.1% Economic growth 31.3% Job creation/employment 30.0% Public sector governance/ reform (i.e., government effectiveness, public financial 22.5% management, public expenditure, fiscal system reform) Domestic private sector development 22.5% Social protection (e.g., pensions, targeted social assistance, medical insurance 21.9% plan) Agriculture and rural development 19.4% Poverty reduction 11.9% Transport infrastructure (e.g., roads, bridges, ports, railway, airports) 11.3% Foreign direct investment 11.3% Health (access to quality healthcare services) 10.0% Law and justice (e.g., judicial system) 9.4% Municipal, urban and regional development 6.3% Global/regional integration 5.0% Youth development 5.0% Information and communications technology 5.0% Energy (e.g., power generation incl. renewable and nonrenewable, power transit 4.4% and trade; alternative sources of energy: wind, solar geothermal, biomass) Trade and exports 4.4% Financial markets 3.8% Environmental sustainability 3.8% Equality of opportunity (i.e., equity) 3.8% Tourism 3.8% Anti-corruption 1.9% Water and sanitation 1.3% Climate change (e.g., mitigation, adaptation) 0.6% Transportation services (e.g., trade logistics, transit services , urban and rural 0.6% transportation) Crime and violence 0.6% Regulatory framework 0.6% Natural resource management (e.g., oil, gas, mining) 0.6% Gender 0.0% Food security 0.0% Internally displaced persons (housing, social inclusion) 0.0% Disaster management 0.0% Waste management 0.0% 47 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Georgia? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=160) Economic growth 55.6% Job creation/employment 42.5% Agriculture and rural development 38.8% Education 36.9% Domestic private sector development 32.5% Foreign direct investment 17.5% Social protection (e.g., pensions, targeted social assistance, medical insurance 10.6% plan) Municipal, urban and regional development 8.8% Tourism 6.3% Trade and exports 6.3% Law and justice (e.g., judicial system) 5.6% Equality of opportunity (i.e., equity) 5.0% Public sector governance/ reform (i.e., government effectiveness, public financial 5.0% management, public expenditure, fiscal system reform) Transport infrastructure (e.g., roads, bridges, ports, railway, airports) 4.4% Global/regional integration 3.8% Youth development 3.8% Anti-corruption 3.1% Information and communications technology 2.5% Energy (e.g., power generation incl. renewable and nonrenewable, power transit 1.9% and trade; alternative sources of energy: wind, solar geothermal, biomass) Health (access to quality healthcare services) 1.9% Environmental sustainability 1.3% Water and sanitation 0.6% Crime and violence 0.6% Waste management 0.6% Natural resource management (e.g., oil, gas, mining) 0.6% Transportation services (e.g., trade logistics, transit services , urban and rural 0.6% transportation) Climate change (e.g., mitigation, adaptation) 0.0% Gender 0.0% Regulatory framework 0.0% Disaster management 0.0% Financial markets 0.0% Food security 0.0% Internally displaced persons (housing, social inclusion) 0.0% 48 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic Percentage of Respondents growth in Georgia? (Choose no more than THREE) (Responses Combined; N=161) Foreign direct investment 38.5% Domestic private sector development 36.6% Agriculture and rural development 32.9% Trade and exports 32.9% Education 29.2% Energy (e.g., power generation incl. renewable and nonrenewable, power transit 24.2% and trade; alternative sources of energy: wind, solar geothermal, biomass) Job creation/employment 13.7% Public sector governance/ reform (i.e., government effectiveness, public financial 12.4% management, public expenditure, fiscal system reform) Municipal, urban and regional development 11.8% Transport infrastructure (e.g., roads, bridges, ports, railway, airports) 9.9% Law and justice (e.g., judicial system) 9.9% Tourism 8.1% Global/regional integration 5.6% Anti-corruption 5.0% Information and communications technology 5.0% Regulatory framework 4.3% Youth development 3.7% Equality of opportunity (i.e., equity) 2.5% Natural resource management (e.g., oil, gas, mining) 1.9% Transportation services (e.g., trade logistics, transit services , urban and rural 1.9% transportation) Food security 1.2% Environmental sustainability 1.2% Financial markets 1.2% Gender 0.6% Internally displaced persons (housing, social inclusion) 0.6% Crime and violence 0.6% Social protection (e.g., pensions, targeted social assistance, medical insurance 0.0% plan) Climate change (e.g., mitigation, adaptation) 0.0% Disaster management 0.0% Water and sanitation 0.0% Waste management 0.0% Health (access to quality healthcare services) 0.0% 49 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) 5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Georgia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=149) A growing middle class 52.3% Consistent economic growth 37.6% Better entrepreneurial opportunities (i.e., to start small and medium sized 29.5% businesses) Education and training that better ensure job opportunity 26.8% Better employment opportunities for young people 10.1% Better opportunity for the poor who live in rural areas 10.1% Greater access to health and nutrition for citizens 8.1% Greater voice and participation for citizens to help ensure greater accountability 6.0% Better opportunity for the poor who live in urban areas 3.4% Other 3.4% Better quality public services 2.7% Better employment opportunities for women 0.7% Greater access to micro-finance for the poor 0.7% B. Overall Attitudes toward the World Bank Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank in Georgia, 160 0 7.04 2.17 on a ten-point scale? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness 143 16 7.66 1.53 in Georgia, on a ten-point scale. (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Georgia solve its most complicated 134 26 7.79 1.88 development challenges, on a ten-point scale? (1-To no degree at all, 10-To a very significant degree) 50 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Georgia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Georgia? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=159) Education 36.5% Agriculture and rural development 28.3% Domestic private sector development 25.8% Public sector governance/ reform (i.e., government effectiveness, public financial 24.5% management, public expenditure, fiscal system reform) Transport infrastructure (e.g., roads, bridges, ports, railway, airports) 23.3% Economic growth 21.4% Poverty reduction 17.0% Job creation/employment 14.5% Foreign direct investment 13.8% Municipal, urban and regional development 13.2% Health (access to quality healthcare services) 11.9% Energy (e.g., power generation incl. renewable and nonrenewable, power transit 7.5% and trade; alternative sources of energy: wind, solar geothermal, biomass) Social protection (e.g., pensions, targeted social assistance, medical insurance 6.9% plan) Financial markets 5.0% Youth development 5.0% Tourism 5.0% Trade and exports 5.0% Law and justice (e.g., judicial system) 5.0% Information and communications technology 5.0% Global/regional integration 3.8% Environmental sustainability 3.8% Water and sanitation 3.1% Regulatory framework 2.5% Internally displaced persons (housing, social inclusion) 1.3% Equality of opportunity (i.e., equity) 0.6% Food security 0.6% Waste management 0.6% Transportation services (e.g., trade logistics, transit services , urban and rural 0.6% transportation) Anti-corruption 0.6% Disaster management 0.6% Gender 0.0% Crime and violence 0.0% Climate change (e.g., mitigation, adaptation) 0.0% Natural resource management (e.g., oil, gas, mining) 0.0% 51 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=157) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Georgia? Value Value Combined Financial resources: investment lending 54.1% 14.0% 68.2% Financial resources: policy based lending / budget support to the 17.8% 26.8% 44.6% Government Technical assistance 5.7% 14.0% 19.7% Policy advice 7.0% 9.6% 16.6% Mobilizing third party financial resources 3.2% 9.6% 12.7% Training/capacity building 3.8% 8.9% 12.7% Donor coordination 3.8% 7.6% 11.5% Studies/analyses 3.2% 5.7% 8.9% Linkage to non-Bank expertise 0.6% 1.3% 1.9% Convening/facilitating 0.0% 1.3% 1.3% Other 0.6% 0.6% 1.3% Data 0.0% 0.6% 0.6% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Georgia? (Choose no more than TWO) (Responses Combined; N=149) Not enough public disclosure of its work 32.2% Not willing to honestly criticize policies and reform efforts in the country 31.5% World Bank processes too slow and complex 28.2% Too bureaucratic in its operational policies and procedures 20.8% Not collaborating enough with non-state actors 18.8% Not adequately sensitive to political/social realities in Georgia 14.8% Too influenced by developed countries 9.4% Not exploring alternative policy options 4.0% Arrogant in its approach 4.0% Imposing technocratic solutions without regard to political realities 2.7% Other 2.7% Staff too inaccessible 2.0% Not aligned with country priorities 2.0% Not aligned with other donors’ work 2.0% Not client focused 1.3% The credibility of its knowledge/data 0.0% 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Georgia? (Choose no more than TWO) (Responses Combined; N=159) Investment lending (financing specific projects) 69.2% Technical assistance (advice, best practice, international experience, etc.) 35.2% Policy based lending / budget support to the Government 32.1% Capacity development 27.0% Knowledge products/services (analytical work, studies, surveys, etc.) 18.9% Don't know 4.4% Trust Fund management 1.9% Other 0.6% 52 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Global Development Agenda N DK Mean SD 8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial 151 8 8.14 1.83 systems, trade, etc.), on a ten-point scale? (1-To no degree at all, 10-To a very significant degree) 9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=161) Private sector 48.4% Local government 35.4% NGOs 32.9% Academia/think tanks/research institutes 26.1% Donor community 14.9% Beneficiaries 12.4% Media 9.3% Parliament 7.5% Foundations 3.7% Community-based Organizations (CBOs) 2.5% Faith-based organizations 0.0% Other 0.0% To what extent do you agree with the following statements about the Level of Agreement World Bank’s work in Georgia, on a ten-point scale? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank currently plays a relevant role in development 142 13 7.57 1.79 in Georgia* 11. The World Bank’s work is aligned with what I consider the development 145 12 7.56 1.66 priorities for Georgia* 12. The World Bank supports programs and strategies that are realistic for 140 17 7.52 1.73 Georgia 13. The World Bank treats clients and stakeholders in Georgia with respect 139 18 8.47 1.53 53 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Degree Georgia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Responsiveness* 137 18 6.60 2.04 15. Flexibility (in terms of the World Bank’s products and services) 134 20 6.43 1.94 16. Flexibility (in terms of changing country circumstances) 134 17 6.30 2.00 17. Being inclusive 125 29 6.89 1.99 18. Openness (sharing data and other information)* 140 14 7.20 2.12 19. Staff accessibility 138 16 7.36 2.16 20. Straightforwardness and honesty 138 16 8.17 1.91 21. Collaboration with groups outside of the Government (e.g., NGOs, 120 35 6.53 2.00 academia, private sector)* 22. Collaboration with the Government* 129 24 8.47 1.29 23. Collaboration with other donors* 111 41 7.61 1.73 24. The speed in which it gets things accomplished on the ground 118 34 6.72 1.97 25. Follow through over time 128 26 8.09 1.64 26. When World Bank assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute this to? (Choose no more than TWO) (Responses Combined; N=149) There is not an adequate level of citizen/civil society participation 36.2% The World Bank is not sensitive enough to political/social realities on the ground 27.5% Reforms are not well thought out in light of country challenges 22.1% The Government works inefficiently 20.8% Political pressures and obstacles 18.8% The World Bank works too slowly 15.4% Poor donor coordination 15.4% Lack of/inadequate levels of capacity in Government 13.4% Other 7.4% The World Bank does not do adequate follow through/follow-up 5.4% 54 The World Bank Georgia Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it Effectiveness does in the following areas of development in Georgia, on a ten-point scale? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti-corruption 99 50 7.07 2.24 2. Information and communications technology 94 52 6.95 2.04 3. Transport infrastructure (e.g., roads, bridges, ports, railway, airports) 127 21 8.48 1.41 4. Crime and violence 68 75 6.59 2.26 5. Law and justice (e.g., judicial system) 81 60 6.35 2.34 6. Municipal, urban and regional development 119 29 7.55 1.88 7. Environmental sustainability 93 50 6.96 1.99 8. Regulatory framework 93 50 6.89 1.67 9. Tourism 98 46 7.39 1.64 10. Waste management 87 59 5.95 2.50 11. Poverty reduction 112 37 6.51 2.25 12. Gender 84 58 6.55 2.17 13. Domestic private sector development 103 40 6.27 2.20 14. Foreign direct investment 96 43 6.79 1.94 15. Water and sanitation 93 50 7.54 2.03 16. Trade and exports 89 54 6.57 1.72 17. Economic growth 116 28 7.19 1.89 18. Energy (e.g., power generation incl. renewable and nonrenewable, power transit and trade; alternative sources of energy: wind, solar 99 46 7.04 2.10 geothermal, biomass) 19. Disaster management 70 73 5.73 2.10 20. Public sector governance/ reform (i.e., government effectiveness, 114 31 7.10 1.96 public financial management, public expenditure, fiscal system reform) 21. Job creation/employment 102 42 5.99 2.30 22. Financial markets 90 53 6.57 2.03 23. Equality of opportunity (i.e., equity) 82 60 6.06 2.38 24. Health (access to quality healthcare services) 99 46 6.58 2.00 25. Agriculture and rural development 108 39 6.45 1.99 26. Global/regional integration 91 50 6.52 2.09 27. Food security 85 56 5.48 2.22 28. Education 108 33 6.35 2.03 29. Social protection (e.g., pensions, targeted social assistance, medical 97 46 6.20 2.17 insurance plan) 30. Climate change (e.g., mitigation, adaptation) 74 66 5.51 2.14 31. Transportation services (e.g., trade logistics, transit services , urban and 84 57 6.49 2.01 rural transportation) 32. Natural resource management (e.g., oil, gas, mining) 76 65 5.84 2.20 33. Youth development 89 54 5.73 2.37 34. Internally displaced persons (housing, social inclusion) 89 50 6.31 2.27 55 The World Bank Georgia Country Survey 2013 C. World Bank Effectiveness and Results (continued) Achieving Development Results N DK Mean SD 35. To what extent does the World Bank’s work help to achieve development results in Georgia, on a ten-point scale?* 140 15 7.59 1.52 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Georgia, on a ten-point scale? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 36. The World Bank’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Results, etc.) meet 129 21 7.70 1.77 the needs of Georgia* 37. The World Bank meets Georgia’s needs for knowledge services 136 15 7.39 1.94 (e.g., research, analysis, data, technical assistance)* D. The World Bank’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank knowledge work and activities in Percentage of Respondents the work you do? (N=157) Weekly 5.1% Monthly 22.3% A few times a year 43.3% Rarely 23.6% Never 5.7% 56 The World Bank Georgia Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) 2. When thinking about the development challenges in Georgia, where do you believe it would be most valuable for the World Bank to focus its knowledge Percentage of Respondents work and activities in the next few years? (Choose no more than THREE) (Responses Combined; N=158) Education 42.4% Domestic private sector development 34.2% Public sector governance/ reform (i.e., government effectiveness, public financial 30.4% management, public expenditure, fiscal system reform) Economic growth 29.1% Foreign direct investment 19.0% Job creation/employment 19.0% Agriculture and rural development 15.2% Poverty reduction 12.7% Municipal, urban and regional development 12.0% Energy (e.g., power generation incl. renewable and nonrenewable, power transit 10.1% and trade; alternative sources of energy: wind, solar geothermal, biomass) Health (access to quality healthcare services) 10.1% Law and justice (e.g., judicial system) 8.2% Social protection (e.g., pensions, targeted social assistance, medical insurance 7.6% plan) Information and communications technology 7.0% Trade and exports 5.1% Tourism 5.1% Youth development 4.4% Transport infrastructure (e.g., roads, bridges, ports, railway, airports) 3.8% Equality of opportunity (i.e., equity) 3.2% Financial markets 2.5% Water and sanitation 1.9% Climate change (e.g., mitigation, adaptation) 1.9% Disaster management 1.3% Global/regional integration 1.3% Food security 1.3% Environmental sustainability 1.3% Regulatory framework 1.3% Anti-corruption 0.6% Transportation services (e.g., trade logistics, transit services , urban and rural 0.6% transportation) Crime and violence 0.6% Internally displaced persons (housing, social inclusion) 0.6% Gender 0.0% Natural resource management (e.g., oil, gas, mining) 0.0% Waste management 0.0% In Georgia, how effective do you believe the World Bank’s knowledge Level of Effectiveness work and activities are at: (1-Not effective at all, 10-Very effective) N DK Mean SD 3. Enhancing your knowledge and/or skills 132 21 6.54 2.15 4. Contributing to good policy making 127 27 7.04 1.87 5. Providing support for program implementation 123 31 7.38 1.91 57 The World Bank Georgia Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) In Georgia, to what extent do you believe that the World Bank’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 6. Are timely 130 23 7.12 1.97 7. Include appropriate level of stakeholder involvement during 120 31 7.12 1.79 preparation 8. Are relevant to Georgia’s development priorities 138 17 7.49 1.70 9. Provide feasible recommendations 119 21 7.65 1.59 10. Are accessible (well written and easy to understand) 131 20 7.64 1.84 11. Are source of relevant information on global good practices. 129 23 7.93 1.65 12. Are useful in terms of the work you do 135 17 7.46 1.90 13. Are adequately disseminated 124 26 6.71 2.23 14. Are translated enough into local language 108 41 6.61 2.34 15. Are adaptable to Georgia’s specific development challenges and 129 23 6.89 1.87 country circumstances* Overall Evaluations N DK Mean SD 16. Overall, how significant a contribution do you believe the World Bank ’s knowledge work and activities make to development results in your 139 16 7.30 1.72 country, on a ten-point scale?* (1-Not significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank ’s knowledge work and activities, on a ten-point scale?* 139 16 7.60 1.80 (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank To what extent do you agree/disagree with the following statements, Level of Agreement on a ten-point scale? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank disburses funds promptly 87 66 7.53 1.91 2. The World Bank effectively monitors and evaluates the projects and 119 32 7.71 2.08 programs it supports 3. The World Bank's approvals and reviews are done in a timely fashion 111 42 7.30 2.05 4. The World Bank's “Safeguard Policy” requirements are reasonable 85 67 7.73 1.76 5. The World Bank’s conditions on its lending are reasonable 106 42 7.95 1.63 6. Working with the World Bank increases Georgia’s institutional capacity 137 16 8.33 1.66 7. The World Bank ensures consistency and continuity through staff 107 44 7.88 1.94 changes 8. The World Bank's teams and visits are well coordinated 121 32 8.04 1.87 9. Where country systems (e.g., procurement, financial management, 106 44 7.58 2.05 etc.) are adequate, the World Bank makes appropriate use of them* 10. The World Bank provides effective implementation support (i.e., 117 33 7.80 1.83 supervision of projects) 58 The World Bank Georgia Country Survey 2013 F. The Future Role of the World Bank in Georgia The Bank’s Role N DK Mean SD 1. How significant a role do you believe the World Bank SHOULD play in Georgia’s development in the near future, on a ten-point scale? 156 2 8.63 1.30 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of greater Percentage of Respondents value in Georgia? (Choose no more than TWO) (Responses Combined; N=150) Improve the quality of its experts as related to Georgia’s specific challenges 34.0% Offer more innovative financial products 28.7% Reduce the complexity of obtaining World Bank financing 27.3% Reach out more to groups outside of government 25.3% Offer more innovative knowledge services 25.3% Improve the competitiveness of its financing compared to markets (e.g., cost, 20.7% timeliness, and other terms) Provide more adequate data/knowledge/statistics/figures on Georgia’s economy 11.3% Work faster 9.3% Ensure greater selectivity in its work 2.7% Increase availability of Fee-Based services 2.7% Other 1.3% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Georgia? (Choose no more than TWO) (Responses Combined; N=150) Internet 80.7% Local television 46.0% Local newspapers 15.3% Periodicals 14.0% Social media (Facebook, Twitter, YouTube) 11.3% International newspapers 9.3% International television 4.7% Other 3.3% Local radio 1.3% Blogs 1.3% Instant messaging 1.3% International radio 0.0% Mobile phones 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=156) World Bank seminars/workshops/conferences 42.9% World Bank website 41.7% Direct contact with World Bank (i.e., face to face meetings/discussions) 33.3% e-Newsletters 30.8% World Bank publications and other written materials 19.9% Social media (Facebook, Twitter, YouTube) 16.0% Instant messaging 3.8% Blogs 1.3% Mobile phones 0.6% Other 0.6% 59 The World Bank Georgia Country Survey 2013 G. Communication and Information Sharing (continued) 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list Percentage of Respondents of exceptions? (N=144) Yes 38.9% No 61.1% 4. Have you requested information from the World Bank on its activities in the Percentage of Respondents past year? (N=139) Yes 20.9% No 79.1% Percentage of Respondents 5. Were you able to obtain this information? (N=30) Yes 96.7% No 3.3% Percentage of Respondents 6. Do you have access to the Internet? (N=148) Yes 98.6% No 1.4% Percentage of Respondents 7. Do you use/have used the World Bank website? (N=148) Yes 78.4% No 21.6% Please rate how much you agree with the following statements, Level of Agreement on a ten-point scale. (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. I use/consult World Bank data more often than I did a few years ago. 136 9 6.29 2.73 9. I find the World Bank websites easy to navigate. 115 9 7.28 2.00 10. I find the information on the World Bank’s websites useful. 117 10 8.19 1.71 11. When I need information from the World Bank I know how to find it 126 13 7.44 2.35 (e.g., whom to call, where to reach them, etc.). 12. The World Bank is responsive to my information requests and inquiries. 95 37 8.18 1.96 60 The World Bank Georgia Country Survey 2013 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=155) NGO 17.4% Employee of a Ministry, Ministerial Department or Implementation Agency 10.3% Local Government Office or Staff 10.3% Private Sector Organization/Firm 8.4% Media 7.7% Academia/Research Institute/Think Tank 7.1% Office of Minister 5.8% Other 5.8% Bilateral Agency 5.2% Financial Sector/Private Bank 5.2% Multilateral Agency 3.9% Office of Parliamentarian 3.2% Office of the President, Prime Minister 1.9% Consultant/Contractor working on World Bank supported Project/Program 1.9% Project Management Unit (PMU) overseeing implementation of project 1.9% Former Official of Government, Ministry 1.9% Independent Government Institution 1.3% Private Foundation 0.6% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=149) Other 25.5% Education 15.4% Public sector governance / public financial management / anti-corruption 13.4% Information and communications technology 8.7% Financial markets / banking 8.1% Health / communicable/non-communicable diseases 4.7% Private sector development / foreign direct investment 4.7% Energy 3.4% Law and justice / regulatory framework 3.4% Agriculture/ rural development / food security 2.7% Natural resource management / environmental sustainability 2.7% Social protection 2.7% Transport 2.0% Urban development 2.0% Job creation/employment .7% 3. Currently, do you professionally collaborate/work with the World Bank in Percentage of Respondents your country? (N=159) Yes 54.7% No 45.3% 61 The World Bank Georgia Country Survey 2013 H. Background Information (continued) 4. Which of the following describes most of your exposure to the World Bank in Percentage of Respondents Georgia? (Choose no more than TWO) (N=150) Collaborate as part of my professional duties 48.7% Use World Bank website for information, data, research, etc. 29.3% Use World Bank reports/data 23.3% Engage in World Bank related/sponsored events/activities 22.7% Observer (i.e., follow in media, discuss in informal conversations, etc.) 21.3% Percentage of Respondents 5. Which best represents your geographic location? (N=159) Tbilisi 81.1% Other 18.9% Percentage of Respondents 6. Please indicate your gender. (N=159) Female 34.0% Male 66.0% 62 The World Bank Georgia Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues Facing Georgia In general, how would you assess Georgia’s development path/trajectory? Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private Percentage of Respondents Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Going in the right direction 100.0% 80.0% 93.3% 83.3% 81.3% 70.0% 70.0% 50.0% 58.3% 72.7% 64.3% Going in the wrong direction - 20.0% - 16.7% - - 5.0% 20.8% 8.3% - 7.1% Not sure - - 6.7% - 18.8% 30.0% 25.0% 29.2% 33.3% 27.3% 28.6% 63 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) Listed below are a number of development priorities in Georgia. Please identify which of the following you consider the most important development priorities in Georgia? (Choose no more than THREE) Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Social protection 8.3% 40.0% 25.0% 16.7% 37.5% 33.3% 9.5% 25.0% 33.3% 9.1% 14.3% Transport infrastructure 16.7% 0.0% 12.5% 16.7% 18.8% 16.7% 14.3% 3.6% 25.0% 9.1% 0.0% Public sector 16.7% 20.0% 6.3% 16.7% 31.3% 25.0% 28.6% 17.9% 25.0% 45.5% 21.4% governance/reform Global/regional integration 8.3% 20.0% 12.5% 0.0% 0.0% 0.0% 4.8% 3.6% 0.0% 0.0% 7.1% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector 16.7% 20.0% 0.0% 16.7% 12.5% 8.3% 42.9% 17.9% 58.3% 9.1% 35.7% development* Foreign direct investment 8.3% 20.0% 25.0% 16.7% 6.3% 0.0% 23.8% 3.6% 25.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 16.7% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 8.3% 0.0% 0.0% Job creation/employment 50.0% 40.0% 6.3% 33.3% 18.8% 33.3% 33.3% 28.6% 25.0% 36.4% 35.7% Agriculture and rural 8.3% 40.0% 12.5% 0.0% 43.8% 33.3% 14.3% 21.4% 0.0% 27.3% 21.4% development Financial markets 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 4.8% 7.1% 0.0% 0.0% 7.1% Municipal, urban and regional 16.7% 0.0% 12.5% 16.7% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% development* Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 10.7% 0.0% 0.0% 7.1% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 6.3% 8.3% 0.0% 10.7% 8.3% 0.0% 0.0% Health 16.7% 20.0% 12.5% 0.0% 0.0% 0.0% 0.0% 17.9% 8.3% 27.3% 14.3% Tourism 0.0% 0.0% 6.3% 16.7% 6.3% 0.0% 4.8% 3.6% 0.0% 0.0% 7.1% Education 33.3% 40.0% 56.3% 66.7% 37.5% 41.7% 42.9% 42.9% 8.3% 72.7% 35.7% Poverty reduction 25.0% 0.0% 12.5% 16.7% 18.8% 33.3% 0.0% 7.1% 0.0% 9.1% 21.4% Energy 0.0% 0.0% 12.5% 0.0% 12.5% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Transportation services 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports* 16.7% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 8.3% 0.0% 21.4% Crime and violence 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 50.0% 0.0% 43.8% 16.7% 12.5% 50.0% 42.9% 14.3% 25.0% 45.5% 28.6% Law and justice* 0.0% 20.0% 0.0% 16.7% 0.0% 0.0% 23.8% 17.9% 16.7% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Internally displaced persons 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Youth development 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 4.8% 17.9% 0.0% 0.0% 7.1% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and 0.0% 0.0% 6.3% 16.7% 0.0% 0.0% 4.8% 3.6% 25.0% 0.0% 0.0% communications technology Waste management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Georgia? Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 8.3% 0.0% 0.0% 0.0% 0.0% 30.8% 4.8% 7.1% 0.0% 0.0% 0.0% Economic growth 91.7% 60.0% 56.3% 100.0% 62.5% 46.2% 47.6% 42.9% 45.5% 63.6% 50.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 6.3% 0.0% 6.3% 0.0% 0.0% 7.1% 9.1% 9.1% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agriculture and rural 8.3% 80.0% 37.5% 33.3% 56.3% 38.5% 38.1% 46.4% 18.2% 54.5% 28.6% development Municipal, urban and regional 0.0% 0.0% 6.3% 33.3% 12.5% 30.8% 4.8% 10.7% 0.0% 0.0% 7.1% development Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Youth development 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 7.1% 9.1% 9.1% 0.0% Social protection 0.0% 0.0% 12.5% 0.0% 12.5% 15.4% 9.5% 17.9% 18.2% 9.1% 7.1% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 4.8% 10.7% 9.1% 0.0% 0.0% Transport infrastructure 0.0% 0.0% 6.3% 0.0% 6.3% 0.0% 4.8% 3.6% 0.0% 9.1% 14.3% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Tourism 0.0% 40.0% 6.3% 16.7% 6.3% 0.0% 9.5% 7.1% 0.0% 0.0% 7.1% Information and 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 3.6% 9.1% 0.0% 0.0% communications technology Waste management 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 0.0% 0.0% 6.3% 0.0% 6.3% 0.0% 4.8% 0.0% 9.1% 0.0% 0.0% Domestic private sector 25.0% 60.0% 18.8% 0.0% 31.3% 23.1% 38.1% 32.1% 54.5% 36.4% 57.1% development Foreign direct investment 25.0% 0.0% 37.5% 0.0% 18.8% 15.4% 28.6% 7.1% 27.3% 18.2% 0.0% Education* 41.7% 0.0% 43.8% 66.7% 6.3% 30.8% 38.1% 46.4% 9.1% 45.5% 50.0% Energy 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Public sector governance/ 0.0% 0.0% 0.0% 0.0% 18.8% 0.0% 4.8% 3.6% 0.0% 9.1% 14.3% reform Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 9.5% 0.0% 0.0% 0.0% 0.0% Transportation services 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 75.0% 60.0% 25.0% 33.3% 37.5% 46.2% 33.3% 39.3% 45.5% 36.4% 57.1% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 6.3% 0.0% 6.3% 7.7% 4.8% 3.6% 27.3% 0.0% 7.1% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Internally displaced persons 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 65 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Georgia? Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Energy 25.0% 40.0% 18.8% 33.3% 43.8% 28.6% 28.6% 18.5% 33.3% 9.1% 7.1% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 4.8% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 8.3% 0.0% 12.5% 0.0% 0.0% 7.1% 0.0% 7.4% 8.3% 18.2% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 0.0% 0.0% 6.3% 0.0% 6.3% 0.0% 4.8% 7.4% 0.0% 9.1% 7.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agriculture and rural 25.0% 40.0% 31.3% 16.7% 43.8% 28.6% 19.0% 40.7% 50.0% 27.3% 35.7% development Foreign direct investment* 58.3% 60.0% 62.5% 50.0% 18.8% 7.1% 57.1% 14.8% 41.7% 45.5% 35.7% Municipal, urban and regional 33.3% 0.0% 6.3% 33.3% 25.0% 28.6% 4.8% 3.7% 8.3% 0.0% 7.1% development* Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education* 0.0% 20.0% 37.5% 33.3% 25.0% 57.1% 19.0% 40.7% 16.7% 54.5% 14.3% Information and 0.0% 0.0% 6.3% 16.7% 0.0% 7.1% 4.8% 11.1% 8.3% 0.0% 0.0% communications technology Regulatory framework 0.0% 0.0% 0.0% 16.7% 0.0% 7.1% 0.0% 3.7% 0.0% 9.1% 14.3% Internally displaced persons 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Tourism 16.7% 20.0% 0.0% 16.7% 12.5% 7.1% 9.5% 7.4% 0.0% 18.2% 0.0% Trade and exports 25.0% 20.0% 25.0% 0.0% 43.8% 21.4% 33.3% 40.7% 41.7% 9.1% 64.3% Public sector governance/ 8.3% 0.0% 0.0% 33.3% 18.8% 7.1% 19.0% 7.4% 16.7% 18.2% 14.3% reform Domestic private sector 66.7% 40.0% 31.3% 16.7% 25.0% 21.4% 33.3% 33.3% 41.7% 36.4% 64.3% development Job creation/employment 0.0% 0.0% 18.8% 0.0% 18.8% 28.6% 9.5% 18.5% 0.0% 9.1% 14.3% Waste management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Transport infrastructure 8.3% 20.0% 6.3% 16.7% 0.0% 14.3% 19.0% 11.1% 8.3% 18.2% 0.0% Natural resource management 0.0% 0.0% 6.3% 0.0% 6.3% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Environmental sustainability* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Youth development 16.7% 20.0% 0.0% 0.0% 6.3% 0.0% 4.8% 3.7% 0.0% 0.0% 0.0% Law and justice 8.3% 0.0% 0.0% 0.0% 0.0% 7.1% 23.8% 14.8% 8.3% 9.1% 0.0% Crime and violence 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 7.1% Transportation services 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups 66 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this woul d be achieved in Georgia? Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other A growing middle class 45.5% 20.0% 58.3% 40.0% 60.0% 35.7% 61.9% 47.8% 81.8% 45.5% 42.9% Better employment 9.1% 0.0% 16.7% 20.0% 13.3% 7.1% 9.5% 4.3% 0.0% 9.1% 21.4% opportunities for young people Better employment 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% opportunities for women Education and training that 36.4% 0.0% 33.3% 40.0% 20.0% 35.7% 9.5% 39.1% 0.0% 54.5% 14.3% better ensure job opportunity* Greater access to health and 0.0% 0.0% 16.7% 0.0% 20.0% 14.3% 9.5% 0.0% 9.1% 0.0% 14.3% nutrition for citizens Better entrepreneurial opportunities (i.e., to start small 45.5% 20.0% 16.7% 0.0% 40.0% 14.3% 57.1% 26.1% 27.3% 9.1% 28.6% and medium sized businesses) Greater access to micro-finance 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% for the poor Better opportunity for the poor 0.0% 60.0% 25.0% 0.0% 6.7% 21.4% 0.0% 17.4% 0.0% 9.1% 0.0% who live in rural areas* Better opportunity for the poor 0.0% 20.0% 0.0% 20.0% 0.0% 0.0% 0.0% 4.3% 0.0% 18.2% 0.0% who live in urban areas* Consistent economic growth 63.6% 60.0% 33.3% 60.0% 26.7% 35.7% 38.1% 30.4% 36.4% 36.4% 35.7% Greater voice and participation for citizens to help ensure 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 4.8% 13.0% 9.1% 0.0% 14.3% greater accountability Better quality public services 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 4.3% 0.0% 0.0% 14.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 9.5% 8.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank 12 7.58 1.56 4 6.00 3.37 16 8.13 1.41 6 7.83 1.94 16 6.88 1.93 14 7.43 1.50 21 5.62 2.65 27 6.59 2.48 12 6.83 2.66 11 7.82 1.40 14 7.50 1.51 in Georgia, on a ten-point scale?* Overall, please rate your impression of the World Bank’s effectiveness in 12 7.75 1.36 3 7.33 2.08 16 8.44 1.41 6 7.83 1.83 15 7.20 1.66 14 7.93 1.21 14 6.57 1.40 21 7.29 1.68 11 7.64 1.69 11 8.18 1.40 14 8.00 1.47 Georgia, on a ten-point scale? To what extent do you believe the World Bank's staff is well prepared to help Georgia solve its most 12 7.50 1.73 3 7.33 3.06 14 8.21 1.85 6 8.33 1.63 15 7.13 2.33 12 8.58 1.00 14 6.57 1.65 20 7.50 1.67 9 8.11 3.10 11 8.36 1.63 14 8.57 1.22 complicated development challenges, on a ten-point scale? (1-Not familiar at all, 10-Extremely familiar; 1-Not effective at all, 10-Very effective; 1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 68 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Georgia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Georgia? (Choose no more than THREE) Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Social protection 0.0% 0.0% 0.0% 0.0% 12.5% 15.4% 4.8% 11.5% 8.3% 9.1% 7.1% Public sector governance/ 8.3% 20.0% 31.3% 0.0% 18.8% 23.1% 33.3% 30.8% 16.7% 36.4% 28.6% reform Transport infrastructure 41.7% 20.0% 18.8% 33.3% 25.0% 15.4% 33.3% 11.5% 25.0% 18.2% 21.4% Poverty reduction 8.3% 40.0% 18.8% 16.7% 6.3% 38.5% 0.0% 30.8% 8.3% 9.1% 28.6% Global/regional integration 8.3% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 3.8% 8.3% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector 33.3% 20.0% 12.5% 0.0% 12.5% 7.7% 47.6% 38.5% 25.0% 27.3% 28.6% development Agriculture and rural 8.3% 60.0% 31.3% 16.7% 43.8% 38.5% 19.0% 15.4% 41.7% 18.2% 42.9% development Foreign direct investment 25.0% 40.0% 18.8% 0.0% 0.0% 7.7% 28.6% 7.7% 8.3% 9.1% 7.1% Water and sanitation 0.0% 0.0% 0.0% 16.7% 0.0% 7.7% 0.0% 7.7% 8.3% 0.0% 0.0% Energy 16.7% 0.0% 18.8% 0.0% 12.5% 7.7% 0.0% 0.0% 16.7% 9.1% 7.1% Job creation/employment 16.7% 20.0% 6.3% 16.7% 12.5% 15.4% 9.5% 11.5% 25.0% 18.2% 14.3% Financial markets 16.7% 20.0% 0.0% 0.0% 0.0% 0.0% 14.3% 3.8% 0.0% 0.0% 7.1% Municipal, urban and regional 25.0% 0.0% 6.3% 33.3% 25.0% 7.7% 14.3% 3.8% 16.7% 0.0% 21.4% development Environmental sustainability 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 15.4% 0.0% 0.0% 0.0% Youth development 0.0% 0.0% 6.3% 16.7% 12.5% 0.0% 0.0% 7.7% 0.0% 9.1% 0.0% Equality of opportunity* 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 8.3% 0.0% 25.0% 0.0% 12.5% 30.8% 4.8% 11.5% 0.0% 18.2% 14.3% Education 25.0% 20.0% 43.8% 66.7% 43.8% 46.2% 28.6% 42.3% 8.3% 63.6% 21.4% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Tourism 8.3% 0.0% 12.5% 16.7% 12.5% 0.0% 4.8% 0.0% 0.0% 0.0% 7.1% Trade and exports 16.7% 0.0% 0.0% 16.7% 6.3% 0.0% 0.0% 0.0% 8.3% 0.0% 21.4% Economic growth 33.3% 40.0% 12.5% 0.0% 18.8% 23.1% 19.0% 23.1% 41.7% 27.3% 7.1% Law and justice 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 14.3% 3.8% 8.3% 9.1% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 3.8% 0.0% 9.1% 7.1% Waste management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Transportation services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Information and 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 4.8% 15.4% 8.3% 0.0% 0.0% communications technology Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Internally displaced persons 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% *Significantly different between stakeholder groups 69 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Georgia? Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Greatest Value President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private Percentage of Respondents Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Financial resources: investment 58.3% 80.0% 62.5% 66.7% 73.3% 30.8% 52.4% 37.0% 41.7% 72.7% 75.0% lending Financial resources: policy based lending / budget support 33.3% 20.0% 25.0% 0.0% 6.7% 30.8% 14.3% 18.5% 25.0% 0.0% 16.7% to the Government Mobilizing third party financial 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 9.5% 7.4% 0.0% 0.0% 0.0% resources Technical assistance 0.0% 0.0% 6.3% 0.0% 6.7% 15.4% 14.3% 7.4% 0.0% 0.0% 0.0% Policy advice 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 9.5% 11.1% 16.7% 18.2% 0.0% Donor coordination* 0.0% 0.0% 0.0% 33.3% 13.3% 0.0% 0.0% 3.7% 8.3% 0.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.4% 0.0% 9.1% 8.3% Studies/analyses 8.3% 0.0% 0.0% 0.0% 0.0% 15.4% 0.0% 3.7% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ 2nd Greatest Value President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private Percentage of Respondents Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Financial resources: investment 8.3% 20.0% 12.5% 0.0% 13.3% 23.1% 19.0% 14.8% 25.0% 0.0% 0.0% lending Financial resources: policy based lending / budget support 41.7% 60.0% 18.8% 33.3% 26.7% 30.8% 19.0% 22.2% 16.7% 27.3% 41.7% to the Government Mobilizing third party financial 0.0% 0.0% 12.5% 33.3% 20.0% 7.7% 9.5% 7.4% 16.7% 9.1% 0.0% resources Technical assistance 16.7% 20.0% 0.0% 0.0% 20.0% 0.0% 9.5% 18.5% 16.7% 36.4% 8.3% Policy advice 16.7% 0.0% 6.3% 16.7% 13.3% 23.1% 9.5% 7.4% 0.0% 0.0% 16.7% Donor coordination 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 14.3% 7.4% 16.7% 27.3% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Training/capacity building 8.3% 0.0% 18.8% 16.7% 6.7% 7.7% 9.5% 3.7% 8.3% 0.0% 16.7% Studies/analyses 8.3% 0.0% 6.3% 0.0% 0.0% 7.7% 0.0% 14.8% 0.0% 0.0% 16.7% Convening/facilitating 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 70 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Georgia? (Choose no more than TWO) Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Staff too inaccessible 0.0% 0.0% 7.1% 0.0% 0.0% 7.1% 0.0% 3.7% 0.0% 0.0% 0.0% Not exploring alternative policy 9.1% 0.0% 7.1% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 9.1% 0.0% options Not adequately sensitive to political/social realities in 9.1% 20.0% 0.0% 16.7% 15.4% 21.4% 5.6% 18.5% 16.7% 27.3% 15.4% Georgia Not enough public disclosure of 36.4% 60.0% 21.4% 0.0% 69.2% 50.0% 22.2% 29.6% 41.7% 36.4% 7.7% its work* Arrogant in its approach 18.2% 20.0% 0.0% 16.7% 7.7% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Not aligned with country 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 7.4% 0.0% 0.0% 0.0% priorities The credibility of its 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% knowledge/data Not willing to honestly criticize policies and reform efforts in 9.1% 40.0% 7.1% 16.7% 15.4% 42.9% 33.3% 40.7% 50.0% 27.3% 53.8% the country Too influenced by developed 9.1% 0.0% 0.0% 16.7% 7.7% 0.0% 16.7% 7.4% 25.0% 18.2% 7.7% countries Imposing technocratic solutions without regard to political 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 15.4% realities World Bank processes too slow 36.4% 40.0% 42.9% 50.0% 15.4% 21.4% 38.9% 14.8% 8.3% 36.4% 30.8% and complex Too bureaucratic in its operational policies and 45.5% 0.0% 57.1% 33.3% 38.5% 7.1% 22.2% 11.1% 0.0% 9.1% 7.7% procedures* Not aligned with other donors’ 0.0% 0.0% 7.1% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% work Not collaborating enough with 18.2% 0.0% 0.0% 16.7% 15.4% 21.4% 5.6% 48.1% 33.3% 0.0% 15.4% non-state actors* Not client focused 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Other 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% *Significantly different between stakeholder groups 71 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Georgia? (Choose no more than TWO) Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Capacity development* 16.7% 20.0% 18.8% 33.3% 20.0% 28.6% 20.0% 28.6% 0.0% 27.3% 78.6% Policy based lending / budget 41.7% 80.0% 56.3% 16.7% 26.7% 57.1% 25.0% 28.6% 33.3% 0.0% 7.1% support to the Government* Knowledge products/services 16.7% 0.0% 18.8% 16.7% 13.3% 21.4% 20.0% 25.0% 0.0% 27.3% 21.4% Investment lending 75.0% 60.0% 75.0% 100.0% 86.7% 42.9% 85.0% 50.0% 75.0% 72.7% 64.3% Technical assistance 33.3% 40.0% 25.0% 16.7% 40.0% 21.4% 45.0% 35.7% 41.7% 63.6% 28.6% Trust Fund management 0.0% 0.0% 6.3% 0.0% 6.7% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Other 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know* 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 10.7% 25.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global development 12 8.33 1.50 3 8.33 1.53 14 8.57 1.65 6 6.50 1.87 16 8.31 2.02 14 8.07 1.27 20 8.40 1.85 26 8.12 1.75 12 8.33 2.81 10 8.40 2.12 13 8.00 1.23 agenda as related to “global public goods”, on a ten-point scale? (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other NGOs* 16.7% 20.0% 43.8% 16.7% 25.0% 35.7% 14.3% 75.0% 50.0% 0.0% 21.4% Local government* 41.7% 40.0% 25.0% 16.7% 87.5% 35.7% 14.3% 25.0% 8.3% 36.4% 64.3% Beneficiaries 16.7% 0.0% 31.3% 16.7% 0.0% 14.3% 14.3% 7.1% 0.0% 18.2% 14.3% Private sector* 58.3% 0.0% 25.0% 33.3% 37.5% 28.6% 95.2% 25.0% 66.7% 63.6% 64.3% Community-based Organizations 0.0% 0.0% 6.3% 16.7% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% (CBOs) Donor community 25.0% 0.0% 25.0% 16.7% 0.0% 35.7% 19.0% 10.7% 0.0% 18.2% 7.1% Foundations 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 4.8% 7.1% 0.0% 0.0% 7.1% Academia/think tanks/research 41.7% 40.0% 25.0% 50.0% 25.0% 21.4% 19.0% 17.9% 16.7% 54.5% 14.3% institutes Parliament* 0.0% 80.0% 12.5% 0.0% 0.0% 14.3% 0.0% 7.1% 0.0% 0.0% 0.0% Media* 0.0% 20.0% 0.0% 0.0% 6.3% 14.3% 4.8% 21.4% 33.3% 0.0% 0.0% Faith-based organizations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 72 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Georgia, on a ten-point scale? (1-Strongly disagree, 10-Strongly agree) Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant 12 8.42 1.56 3 6.67 1.16 15 7.93 1.34 6 8.00 1.41 14 7.07 1.94 13 8.38 1.33 16 6.63 1.54 24 7.00 2.00 9 7.33 2.24 11 8.18 1.72 13 7.69 2.10 role in development in Georgia The World Bank’s work is aligned with what I 12 8.17 1.27 4 6.75 1.71 16 8.31 1.20 6 7.83 1.60 16 7.81 1.72 14 7.71 1.44 16 6.75 1.29 24 6.75 1.96 9 7.22 2.22 10 7.90 1.37 13 8.15 1.73 consider the development priorities for Georgia* The World Bank supports programs and strategies 12 8.08 1.73 3 7.00 1.00 15 7.93 1.53 6 7.83 1.60 16 7.38 1.78 14 8.21 1.31 16 6.44 1.15 22 7.05 2.19 9 7.33 2.29 11 7.82 1.17 12 8.00 1.76 that are realistic for Georgia The World Bank treats clients and stakeholders in 12 8.42 1.78 3 7.67 0.58 13 8.92 1.32 6 8.33 1.63 16 7.63 1.93 11 8.91 0.83 16 8.31 1.30 22 8.27 1.67 10 8.60 1.96 11 9.00 1.27 13 8.85 1.35 Georgia with respect *Significantly different between stakeholder groups To what extent is the World Bank an effective development partner in Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 12 6.58 2.02 4 7.25 2.50 15 7.07 1.91 6 6.33 1.37 15 5.73 1.98 12 7.42 1.73 16 5.31 2.06 20 5.80 2.17 9 7.89 1.76 10 7.20 2.04 13 7.31 1.84 Flexibility (in terms of the World Bank’s products and 12 6.58 2.39 3 8.33 1.53 15 7.20 1.86 6 6.00 1.67 15 6.27 1.91 11 6.36 1.80 15 5.27 2.31 22 6.14 2.10 9 7.11 1.05 9 6.67 1.58 12 6.92 1.44 services) Flexibility (in terms of changing country 12 6.67 2.54 2 6.50 0.71 15 7.00 1.69 6 6.17 1.94 15 5.73 2.40 14 7.29 1.49 15 5.00 1.81 20 5.75 2.17 9 6.44 1.33 9 6.44 1.81 12 7.08 1.78 circumstances) Being inclusive 10 7.40 2.01 4 6.75 2.50 14 7.36 2.41 6 6.50 0.55 13 7.08 2.22 11 6.18 1.60 14 6.43 1.95 21 6.29 2.17 9 7.11 2.03 8 7.63 1.69 11 8.00 1.73 Openness (sharing data 9 7.33 2.60 4 7.25 1.50 16 7.19 2.23 6 7.50 1.05 14 6.00 2.69 14 7.57 1.79 17 7.29 2.42 23 7.35 2.31 9 6.67 2.40 10 7.90 1.60 13 7.62 1.26 and other information) Staff accessibility* 12 8.00 2.00 3 8.67 1.16 16 8.13 2.13 6 8.00 1.10 12 5.83 2.62 14 7.71 1.54 17 6.65 2.06 22 6.95 2.32 9 6.33 2.60 9 8.00 1.87 13 8.31 1.84 Straightforwardness and 12 9.42 1.00 4 7.75 2.06 16 8.25 2.05 6 8.83 0.75 15 6.87 2.13 12 8.08 1.17 18 8.06 2.13 20 7.65 2.30 9 8.78 1.30 10 8.70 1.83 12 8.75 1.77 honesty Collaboration with groups 9 6.67 3.00 4 6.25 2.22 14 7.64 1.78 4 7.25 0.50 11 5.45 2.07 11 7.18 2.27 16 6.06 1.88 22 6.45 1.90 8 6.50 2.07 9 5.78 0.83 9 7.00 2.12 outside of the Government Collaboration with the 12 8.67 1.50 3 7.67 2.52 16 9.00 0.97 5 8.80 1.10 13 7.85 1.46 13 8.69 1.25 14 7.86 1.03 20 8.45 1.28 9 8.78 1.20 8 8.50 0.93 12 8.75 1.60 Government Collaboration with other 9 8.22 2.22 3 7.00 1.00 12 8.25 1.06 6 8.00 1.41 9 6.78 2.05 14 7.14 2.35 13 7.85 1.35 15 7.20 1.78 8 7.63 1.51 8 7.63 1.51 12 8.00 1.76 donors The speed in which it gets things accomplished on the 11 7.18 2.64 4 7.00 2.16 15 7.20 2.01 6 7.00 1.27 12 6.42 1.93 9 7.00 1.80 14 5.43 2.03 16 6.19 1.87 8 6.88 2.42 8 6.63 1.85 11 8.00 1.10 ground Follow through over time 11 8.73 1.49 4 8.25 0.50 15 8.53 1.60 6 8.33 1.21 12 8.17 1.85 10 7.60 1.78 17 7.35 2.00 20 7.55 1.57 8 8.50 1.60 9 8.00 1.73 11 9.18 1.08 *Significantly different between stakeholder groups 73 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other The World Bank works too 25.0% 0.0% 7.1% 33.3% 26.7% 0.0% 36.8% 7.4% 0.0% 27.3% 15.4% slowly* The Government works 12.5% 25.0% 28.6% 50.0% 6.7% 42.9% 0.0% 18.5% 33.3% 27.3% 15.4% inefficiently There is not an adequate level of citizen/civil society 25.0% 50.0% 28.6% 16.7% 40.0% 21.4% 26.3% 51.9% 66.7% 27.3% 38.5% participation Poor donor coordination 25.0% 0.0% 14.3% 0.0% 33.3% 7.1% 5.3% 22.2% 8.3% 18.2% 15.4% The World Bank does not do adequate follow 0.0% 25.0% 7.1% 0.0% 6.7% 7.1% 5.3% 11.1% 0.0% 0.0% 0.0% through/follow-up Lack of/inadequate levels of 0.0% 50.0% 14.3% 0.0% 13.3% 35.7% 10.5% 11.1% 8.3% 0.0% 15.4% capacity in Government Political pressures and obstacles 12.5% 0.0% 21.4% 16.7% 0.0% 35.7% 26.3% 18.5% 25.0% 27.3% 15.4% Reforms are not well thought out in light of country 25.0% 25.0% 21.4% 33.3% 20.0% 14.3% 36.8% 14.8% 25.0% 0.0% 38.5% challenges The World Bank is not sensitive enough to political/social 25.0% 25.0% 35.7% 16.7% 33.3% 21.4% 36.8% 25.9% 16.7% 36.4% 15.4% realities on the ground Other 25.0% 0.0% 7.1% 0.0% 6.7% 7.1% 5.3% 0.0% 8.3% 9.1% 7.7% *Significantly different between stakeholder groups 74 The World Bank Georgia Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Georgia, on a ten-point scale? (1-Not effective at all, 10-Very effective) Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption 4 7.25 1.71 4 7.50 1.73 10 8.20 1.99 4 7.00 0.82 12 6.75 2.73 8 7.13 1.36 9 6.89 2.67 17 6.71 2.20 9 7.00 2.74 8 7.25 2.82 11 7.36 1.80 Information and communications 7 7.14 1.57 4 7.25 2.75 9 7.89 2.15 5 7.40 1.52 11 6.36 1.96 4 6.75 0.50 7 5.71 2.75 16 6.75 2.21 10 7.10 2.38 9 7.44 1.51 9 7.78 1.39 technology Transport infrastructure 10 9.10 1.10 4 7.75 2.50 14 9.29 0.91 6 8.83 0.98 15 8.07 1.91 9 8.56 1.33 14 8.14 0.77 21 8.19 1.47 10 8.30 1.89 9 8.56 1.42 11 8.55 1.13 Crime and violence 4 6.50 1.29 2 8.00 0.00 6 8.50 1.87 3 5.00 1.00 9 6.11 2.71 4 6.50 1.92 8 6.62 2.50 12 6.00 2.66 9 6.78 1.92 5 7.20 2.17 5 7.20 0.84 Law and justice 5 6.60 2.19 2 8.00 0.00 7 8.14 2.04 4 6.50 1.29 10 5.80 2.57 4 6.00 1.41 10 5.20 2.57 15 6.53 2.50 10 6.40 2.27 6 6.17 2.56 7 6.71 2.29 Municipal, urban and 10 8.00 2.31 4 7.00 1.83 11 8.73 1.42 6 8.33 1.37 14 7.07 2.17 10 7.80 1.40 14 6.57 2.31 16 7.31 1.14 10 7.10 1.73 9 7.44 2.19 11 8.36 1.36 regional development Environmental 6 6.67 1.63 2 7.50 0.71 9 8.22 1.56 6 7.00 1.79 9 6.44 2.19 8 7.88 1.13 10 6.00 2.67 15 6.40 2.03 9 6.89 2.37 7 6.71 1.70 10 7.50 1.78 sustainability Regulatory framework 7 6.14 1.35 2 7.50 0.71 9 7.78 1.48 6 7.00 1.67 10 6.20 2.15 6 7.67 0.82 11 6.36 1.57 15 6.27 1.71 10 7.10 1.79 7 7.71 1.70 8 7.38 1.51 Tourism 9 8.33 1.12 3 8.00 1.00 10 7.60 1.35 5 7.40 1.95 13 7.46 1.94 6 7.50 1.05 10 6.40 1.17 16 7.25 1.81 10 7.60 2.37 7 7.29 1.80 7 7.14 1.22 Waste management* 5 6.20 2.59 4 6.00 1.83 7 7.43 2.64 5 7.00 2.00 10 5.80 2.39 6 7.33 1.97 9 4.11 2.32 16 5.50 2.13 9 6.44 3.28 6 3.50 1.05 7 7.57 1.51 Poverty reduction 8 6.62 2.77 4 6.25 2.36 10 7.90 1.52 4 7.75 1.71 11 5.64 2.46 10 6.90 2.18 11 5.73 2.49 22 6.27 2.12 10 5.70 2.36 9 6.22 2.64 10 7.70 1.64 Gender 6 6.00 1.67 3 7.00 2.65 7 7.71 1.98 4 7.00 2.16 11 6.55 2.30 7 6.29 2.06 6 6.67 1.86 16 5.81 2.11 10 6.40 2.95 6 7.17 2.32 7 7.00 2.31 Domestic private sector 7 6.29 2.56 2 7.00 1.41 11 7.18 2.44 6 7.50 1.64 12 6.00 2.49 7 6.86 0.69 11 5.27 2.57 17 5.65 2.06 10 5.50 2.01 8 6.88 2.10 8 7.63 1.30 development Foreign direct investment 5 6.60 1.95 2 7.50 0.71 10 7.70 1.83 5 6.60 0.89 11 6.82 2.32 8 6.88 0.99 13 5.85 2.44 16 6.81 2.07 10 7.20 1.03 7 7.00 2.38 7 7.29 1.25 Water and sanitation 8 8.25 1.98 4 7.75 1.89 6 8.17 1.33 5 8.40 1.67 11 6.27 2.33 6 8.83 1.17 11 7.36 1.36 16 6.94 2.35 9 6.89 2.67 5 7.80 2.28 9 8.00 1.66 Trade and exports* 9 7.11 1.76 2 7.50 0.71 7 7.57 1.27 4 6.25 0.96 10 6.10 1.97 8 7.62 1.06 7 4.43 1.27 15 6.73 1.94 10 6.10 2.08 7 6.86 1.46 8 6.63 0.74 Economic growth 10 7.70 1.95 3 6.33 1.53 10 8.30 1.34 5 7.80 1.48 12 6.67 1.88 8 7.00 2.14 14 6.64 1.39 22 6.86 1.78 8 6.38 2.97 9 7.22 2.39 11 8.09 1.45 Energy 7 6.14 2.91 4 5.25 2.50 8 8.63 1.06 5 7.40 2.07 12 6.00 2.00 7 8.14 1.77 11 7.00 1.73 18 6.78 2.16 10 6.50 2.51 6 7.50 1.38 8 8.25 1.17 Disaster management 4 4.50 2.65 2 6.00 2.83 5 7.00 2.45 4 6.25 2.06 10 5.50 2.51 5 7.60 0.55 4 4.50 1.29 15 5.47 2.20 9 5.33 2.40 4 5.00 0.82 6 6.50 1.52 Public sector governance/ 11 7.55 2.07 2 7.00 2.83 10 8.70 1.06 6 7.17 1.94 12 6.25 1.96 8 8.00 1.31 11 6.27 2.05 20 6.70 2.03 10 6.50 2.72 9 7.56 1.74 11 7.27 1.56 reform Job creation/employment 8 6.13 3.00 3 7.00 1.73 10 7.50 2.07 6 7.00 1.90 11 5.36 2.54 8 6.50 1.85 11 5.36 2.29 17 5.24 2.11 10 5.60 2.63 7 5.71 1.80 8 6.38 2.56 Financial markets 3 4.33 1.53 2 7.50 0.71 9 7.44 2.13 5 6.00 0.71 11 6.27 2.20 8 7.25 1.58 12 6.25 2.53 15 6.27 1.75 9 7.00 2.29 4 6.25 0.96 9 7.00 2.06 Equality of opportunity 6 5.67 2.58 2 8.00 0.00 6 7.50 2.67 3 6.33 2.31 10 5.60 2.22 6 6.33 1.51 8 5.25 2.82 18 5.39 2.43 9 6.56 3.17 5 7.00 1.73 7 7.00 1.29 Health 6 5.50 1.87 2 7.00 0.00 7 6.29 2.50 4 6.25 0.96 11 5.82 2.48 9 7.44 1.81 8 5.88 2.30 21 6.52 1.78 10 6.40 2.46 8 7.88 1.89 10 7.20 1.32 Agriculture and rural 8 6.25 1.75 3 5.33 1.53 11 7.64 1.91 5 6.60 1.95 11 5.82 2.48 8 5.62 1.85 10 5.80 2.57 17 6.12 1.58 10 6.40 1.43 11 7.18 2.48 10 7.70 1.49 development Global/regional integration 7 6.43 2.88 2 6.50 2.12 8 7.37 2.83 5 6.40 1.52 10 6.50 1.90 5 6.60 1.82 11 6.27 2.20 15 6.27 2.49 10 6.70 1.49 7 6.71 1.89 8 6.63 1.85 Food security 6 4.83 1.47 2 6.50 0.71 8 5.88 3.18 4 5.75 1.50 9 4.33 2.78 5 6.80 1.64 9 4.22 2.77 16 5.19 2.07 10 6.40 2.12 6 5.67 1.37 7 6.86 1.07 Education 5 6.00 1.41 3 7.33 2.08 11 7.55 2.12 6 6.67 1.75 12 6.08 2.11 11 7.45 1.97 10 5.10 2.47 21 5.71 2.05 9 6.22 1.30 8 5.88 2.17 8 7.13 1.64 Social protection 7 6.00 1.73 2 6.50 2.12 7 6.29 2.63 4 6.50 1.00 11 5.73 2.57 9 7.78 1.48 11 4.82 2.52 20 6.00 2.18 9 6.00 1.73 6 6.67 3.01 7 7.29 1.50 Climate change 5 5.20 1.79 2 6.00 1.41 5 6.80 3.03 4 5.75 0.96 10 5.20 2.44 5 6.80 1.79 4 3.00 0.00 15 5.13 2.20 9 6.44 2.07 5 4.00 1.58 8 6.50 1.77 Transportation services 4 7.00 1.41 2 7.50 0.71 7 6.14 2.61 5 6.20 1.30 10 5.30 2.26 6 8.17 1.17 8 5.25 1.91 16 6.81 1.76 10 6.80 2.20 4 5.25 2.22 8 7.38 1.60 Natural resource 4 6.00 1.41 2 6.50 0.71 7 6.57 2.76 4 6.75 1.26 10 5.20 2.30 4 7.25 0.96 5 3.80 2.17 15 5.87 2.00 10 6.40 2.50 6 5.00 2.28 6 7.00 1.67 management Youth development 5 6.00 2.92 3 7.00 0.00 8 7.13 2.85 5 6.20 0.84 11 4.91 2.66 6 5.50 2.07 8 4.50 2.51 18 6.06 2.13 10 6.10 1.97 6 5.17 3.19 7 5.57 2.23 Internally displaced 5 6.20 2.17 3 7.67 1.53 8 7.63 2.00 4 6.50 1.29 11 5.82 2.64 7 7.29 0.95 9 6.00 2.87 15 5.60 1.92 10 5.40 2.46 7 6.29 3.15 7 7.71 1.38 persons *Significantly different between stakeholder groups 75 The World Bank Georgia Country Survey 2013 C. World Bank Effectiveness and Results (continued) Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve development 12 8.42 1.38 4 6.75 1.26 14 8.07 1.39 6 7.33 1.37 12 7.58 1.83 14 7.79 1.12 17 6.65 1.37 22 7.14 1.46 10 8.00 2.26 11 7.91 1.45 14 7.86 1.23 results in Georgia, on a ten- point scale? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Georgia, on a ten-point scale? (1-Strongly disagree, 10-Strongly agree) Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank's financial instruments meet the 10 9.10 1.37 3 7.67 0.58 12 8.67 1.23 6 6.83 2.32 12 7.25 2.05 12 7.92 1.44 18 6.94 1.83 21 7.29 1.90 9 7.78 2.11 9 7.89 1.62 13 8.08 1.50 needs of Georgia The World Bank meets Georgia’s needs for 12 7.83 1.95 3 8.33 0.58 14 7.36 2.10 5 6.80 2.17 13 7.46 1.51 13 7.77 1.96 17 6.94 1.78 22 6.82 2.11 9 7.44 2.19 11 7.82 2.23 13 8.15 1.68 knowledge services D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do? Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Weekly - - 13.3% 16.7% - 7.1% - 10.7% - - - Monthly 41.7% - 26.7% 16.7% 6.7% 28.6% 14.3% 25.0% 25.0% 36.4% 14.3% A few times a year 50.0% 100.0% 33.3% 66.7% 60.0% 64.3% 23.8% 25.0% 33.3% 36.4% 64.3% Rarely 8.3% - 26.7% - 26.7% - 42.9% 25.0% 41.7% 27.3% 21.4% Never - - - - 6.7% - 19.0% 14.3% - - - 76 The World Bank Georgia Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Georgia, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Public sector governance/ 16.7% 20.0% 12.5% 33.3% 40.0% 28.6% 33.3% 32.1% 50.0% 27.3% 35.7% reform Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector 16.7% 20.0% 31.3% 33.3% 33.3% 28.6% 66.7% 25.0% 50.0% 18.2% 42.9% development Foreign direct investment 33.3% 20.0% 12.5% 16.7% 20.0% 0.0% 23.8% 7.1% 33.3% 36.4% 21.4% Water and sanitation 0.0% 0.0% 0.0% 16.7% 6.7% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Trade and exports 16.7% 0.0% 0.0% 0.0% 0.0% 14.3% 4.8% 0.0% 16.7% 0.0% 7.1% Energy 0.0% 20.0% 18.8% 0.0% 26.7% 14.3% 0.0% 10.7% 0.0% 9.1% 14.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Social protection* 0.0% 0.0% 0.0% 0.0% 6.7% 35.7% 4.8% 10.7% 8.3% 9.1% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 7.1% Poverty reduction 8.3% 20.0% 18.8% 16.7% 0.0% 14.3% 9.5% 21.4% 0.0% 18.2% 14.3% Law and justice 0.0% 0.0% 6.3% 0.0% 6.7% 0.0% 23.8% 10.7% 8.3% 9.1% 0.0% Anti-corruption 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Financial markets 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 9.5% 0.0% 8.3% 0.0% 0.0% Equality of opportunity 8.3% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 8.3% 0.0% 0.0% Municipal, urban and regional 33.3% 20.0% 12.5% 16.7% 26.7% 7.1% 4.8% 7.1% 0.0% 18.2% 7.1% development Transportation services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 16.7% 40.0% 62.5% 33.3% 40.0% 28.6% 42.9% 50.0% 16.7% 63.6% 42.9% Global/regional integration 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Information and 8.3% 0.0% 6.3% 16.7% 13.3% 0.0% 9.5% 10.7% 0.0% 0.0% 0.0% communications technology Transport infrastructure 0.0% 0.0% 6.3% 16.7% 0.0% 7.1% 4.8% 0.0% 0.0% 9.1% 7.1% Tourism 8.3% 0.0% 6.3% 16.7% 20.0% 0.0% 4.8% 0.0% 8.3% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 50.0% 40.0% 12.5% 16.7% 20.0% 21.4% 14.3% 3.6% 25.0% 18.2% 14.3% Health 8.3% 0.0% 12.5% 0.0% 6.7% 21.4% 4.8% 14.3% 0.0% 18.2% 14.3% Economic growth 58.3% 40.0% 18.8% 16.7% 20.0% 21.4% 19.0% 35.7% 33.3% 27.3% 35.7% Agriculture and rural 8.3% 20.0% 31.3% 16.7% 13.3% 21.4% 4.8% 14.3% 16.7% 18.2% 14.3% development Food security 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 7.1% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 3.6% 0.0% 0.0% 0.0% Waste management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Youth development 0.0% 0.0% 6.3% 0.0% 0.0% 7.1% 4.8% 10.7% 8.3% 0.0% 0.0% Internally displaced persons 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 77 The World Bank Georgia Country Survey 2013 D. The World Bank’s Knowledge (continued) In Georgia, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge 11 6.91 1.70 4 6.25 2.75 14 7.50 2.18 6 6.50 1.23 14 6.29 2.43 12 8.25 0.87 16 5.44 1.86 21 6.19 1.94 10 6.40 2.37 11 6.45 2.16 11 6.27 3.04 and/or skills Contributing to good policy 12 7.58 1.56 3 7.00 2.65 14 7.64 1.95 6 6.50 1.38 13 6.54 2.22 9 8.00 1.00 15 6.73 1.49 21 6.86 1.91 11 6.55 2.30 10 6.90 1.97 11 7.18 2.23 making Providing support for 11 7.73 1.68 3 8.00 1.00 14 8.21 1.76 6 7.50 1.52 13 7.46 1.98 10 8.20 1.03 15 6.40 1.55 20 6.75 2.12 9 7.33 2.40 9 7.00 2.50 11 8.27 1.49 program implementation In Georgia, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 12 7.42 1.93 3 6.67 1.53 13 8.38 2.02 6 7.17 1.72 14 6.43 2.34 12 7.50 1.73 14 6.29 1.64 21 7.05 1.91 10 6.80 2.30 11 7.27 1.90 11 7.73 1.90 Include appropriate level of stakeholder involvement 10 7.50 1.35 3 6.33 1.16 12 8.00 2.26 6 7.17 1.47 12 7.25 1.55 10 7.40 1.84 14 6.93 1.86 20 6.55 1.43 10 6.50 2.17 9 7.56 1.81 11 7.18 2.36 during preparation Are relevant to Georgia’s 11 7.64 1.50 4 6.50 2.38 14 8.07 1.49 6 7.67 1.37 14 7.93 1.69 14 7.71 0.99 15 6.73 1.71 24 7.00 1.91 10 7.20 2.10 10 7.90 1.60 13 7.85 1.95 development priorities Provide feasible 11 7.55 1.29 3 7.33 1.16 11 8.18 1.33 6 7.50 1.64 13 8.23 1.54 11 7.91 1.22 12 7.25 1.49 19 7.21 1.62 10 6.70 2.41 10 8.20 1.69 10 8.00 1.63 recommendations Are accessible (well written 12 7.67 1.56 3 7.67 2.52 14 8.07 1.33 6 7.17 1.94 14 7.07 1.77 14 8.43 1.16 14 6.71 2.30 19 7.53 1.65 9 7.22 2.28 11 8.45 1.57 12 8.08 2.58 and easy to understand) Are source of relevant information on global good 12 7.50 1.68 3 6.33 2.31 12 8.58 1.51 6 7.83 1.72 14 7.57 1.51 11 8.45 1.04 14 7.29 1.86 21 7.86 1.56 10 7.30 2.16 11 8.91 1.38 12 8.92 1.00 practices* Are useful in terms of the 11 7.82 1.54 4 7.25 2.06 14 8.36 1.60 6 8.00 1.41 14 6.50 2.28 12 7.17 2.21 15 6.60 1.77 22 7.95 1.56 10 7.10 2.28 11 7.82 1.83 13 7.77 1.88 work you do Are adequately 11 6.73 2.05 3 7.00 0.00 11 6.91 2.81 6 7.50 2.43 13 6.69 1.38 11 7.45 2.25 15 6.27 2.05 20 6.20 2.09 10 6.90 3.04 10 5.90 1.85 11 7.82 2.60 disseminated Are translated enough into 10 6.40 2.80 3 7.00 2.00 9 6.78 3.07 5 7.60 0.89 13 6.08 2.06 8 7.13 1.89 11 7.27 2.28 20 5.90 2.51 8 6.50 2.83 9 6.89 1.90 9 7.44 2.19 local language Are adaptable to Georgia’s specific development 12 6.67 2.15 3 6.00 1.00 12 7.67 1.83 6 7.00 1.67 14 6.50 2.21 13 7.69 1.38 14 6.43 1.83 21 6.62 1.60 10 6.80 2.25 10 7.00 1.89 11 7.45 2.25 challenges and country circumstances *Significantly different between stakeholder groups 78 The World Bank Georgia Country Survey 2013 D. The World Bank’s Knowledge (continued) Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work and 12 6.92 2.15 4 7.25 0.96 14 8.07 1.86 6 7.67 1.63 14 6.86 2.07 14 8.07 1.39 16 6.56 1.32 23 7.26 1.76 10 7.10 1.37 10 7.80 1.03 13 7.23 2.24 activities make to development results in your country, on a ten-point scale? Overall, how would you rate the technical quality of the World Bank's 12 7.50 2.47 3 7.33 1.16 15 8.13 1.41 6 7.67 1.03 14 6.86 1.88 13 8.62 1.50 16 6.94 1.84 23 7.26 1.86 11 7.00 2.05 11 8.09 1.30 12 8.83 1.34 knowledge work and activities, on a ten-point scale?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 79 The World Bank Georgia Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten-point scale? (1-Strongly disagree, 10-Strongly agree) Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses 5 7.00 2.83 4 8.00 1.63 10 8.00 2.26 6 8.00 1.41 9 7.44 1.81 6 8.50 1.52 9 6.44 1.81 14 7.36 1.65 9 7.33 1.80 7 7.29 2.75 6 8.33 1.86 funds promptly The World Bank effectively monitors and evaluates the 9 8.44 2.01 4 8.25 1.26 15 8.27 2.05 6 8.00 1.67 12 7.83 2.29 8 7.75 1.39 15 6.80 2.62 17 7.29 2.05 9 7.00 2.12 10 7.90 2.03 12 8.50 1.62 projects and programs it supports The World Bank's approvals and reviews are 7 6.86 2.55 4 7.75 2.22 13 7.77 2.49 6 7.50 1.52 12 7.58 1.78 6 8.17 1.33 14 5.79 2.01 16 7.31 2.21 10 7.00 1.83 10 7.50 2.68 10 8.10 0.99 done in a timely fashion The World Bank's “Safeguard Policy” 5 8.40 2.07 3 7.67 0.58 9 8.44 1.88 6 7.17 1.84 9 7.89 1.69 5 8.80 1.10 8 6.00 1.77 13 7.77 1.54 9 6.78 1.64 7 8.00 2.08 9 8.44 1.42 requirements are reasonable The World Bank’s conditions on its lending 9 8.44 1.13 2 8.50 2.12 9 8.78 1.56 6 8.33 1.63 11 7.82 1.94 9 8.33 1.41 14 7.57 1.34 16 7.50 1.67 10 7.50 2.22 7 8.00 1.53 10 7.80 1.81 are reasonable Working with the World Bank increases Georgia’s 12 8.67 1.30 4 8.50 2.38 14 8.71 1.49 6 8.00 1.67 13 8.77 1.54 14 8.36 1.01 17 8.18 1.13 22 7.64 2.17 9 7.44 2.83 11 9.00 1.27 12 8.50 1.45 institutional capacity The World Bank ensures consistency and continuity 7 8.14 2.04 4 8.50 1.29 12 8.25 1.96 5 8.40 1.14 12 7.58 1.68 10 8.00 2.06 10 6.80 1.75 19 7.32 2.31 8 7.63 2.56 9 8.56 1.59 10 9.00 1.16 through staff changes The World Bank's teams and visits are well 12 8.42 1.38 3 7.33 2.08 15 8.20 2.15 5 8.60 0.89 13 8.15 1.52 10 8.00 1.94 12 7.58 1.78 18 7.06 2.31 9 7.56 2.46 10 8.80 1.69 12 9.00 1.13 coordinated Where country systems are adequate, the World Bank 7 6.86 3.29 3 7.33 1.16 11 7.45 3.05 6 7.33 1.97 10 6.90 1.91 9 8.56 1.01 12 7.42 1.56 18 7.17 2.23 10 7.60 2.27 9 8.00 1.50 9 8.67 1.00 makes appropriate use of them The World Bank provides effective implementation 10 8.00 1.70 3 7.00 1.73 13 8.15 2.34 6 7.83 1.60 11 8.18 1.40 6 7.83 1.47 15 7.27 2.19 20 7.35 1.98 9 7.22 2.28 10 8.30 1.42 11 8.36 1.36 support 80 The World Bank Georgia Country Survey 2013 F. The Future Role of the World Bank in Georgia Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Georgia’s 12 9.17 1.19 4 8.00 1.41 16 8.88 0.96 6 8.00 2.10 16 8.81 1.47 14 8.64 1.01 21 8.14 1.11 26 8.38 1.47 12 9.25 0.87 11 8.91 1.22 14 8.50 1.51 development in the near future, on a ten-point scale? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Georgia? (Choose no more than TWO) Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Improve the quality of its experts as related to Georgia’s 36.4% 60.0% 31.3% 33.3% 53.3% 16.7% 33.3% 40.0% 58.3% 0.0% 8.3% specific challenges* Reduce the complexity of 45.5% 40.0% 25.0% 16.7% 40.0% 33.3% 14.3% 24.0% 25.0% 45.5% 8.3% obtaining World Bank financing Improve the competitiveness of its financing compared to 27.3% 40.0% 18.8% 66.7% 13.3% 0.0% 33.3% 0.0% 25.0% 18.2% 33.3% markets* Reach out more to groups 0.0% 20.0% 12.5% 16.7% 0.0% 50.0% 14.3% 56.0% 25.0% 27.3% 41.7% outside of government* Ensure greater selectivity in its 0.0% 0.0% 0.0% 16.7% 6.7% 0.0% 0.0% 8.0% 0.0% 0.0% 0.0% work Provide more adequate data/ knowledge/statistics/figures on 18.2% 20.0% 12.5% 0.0% 26.7% 8.3% 4.8% 8.0% 8.3% 9.1% 16.7% Georgia’s economy Offer more innovative financial 18.2% 0.0% 37.5% 0.0% 40.0% 25.0% 38.1% 24.0% 25.0% 36.4% 41.7% products Offer more innovative 27.3% 20.0% 31.3% 16.7% 20.0% 16.7% 28.6% 24.0% 16.7% 27.3% 25.0% knowledge services Increase availability of Fee- 0.0% 0.0% 6.3% 0.0% 0.0% 8.3% 0.0% 0.0% 8.3% 0.0% 8.3% Based services Work faster 27.3% 0.0% 6.3% 16.7% 0.0% 8.3% 14.3% 4.0% 8.3% 27.3% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 4.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 81 The World Bank Georgia Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Georgia? (Choose no more than TWO) Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Local newspapers 10.0% 0.0% 13.3% 0.0% 12.5% 38.5% 14.3% 16.0% 41.7% 9.1% 0.0% International newspapers 0.0% 25.0% 13.3% 33.3% 6.3% 0.0% 4.8% 12.0% 0.0% 27.3% 0.0% Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 9.1% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 70.0% 50.0% 66.7% 33.3% 37.5% 46.2% 38.1% 44.0% 33.3% 27.3% 61.5% International television 0.0% 0.0% 6.7% 16.7% 12.5% 0.0% 4.8% 8.0% 0.0% 0.0% 0.0% Periodicals 20.0% 0.0% 20.0% 33.3% 6.3% 7.7% 9.5% 4.0% 16.7% 45.5% 15.4% Internet 70.0% 100.0% 66.7% 66.7% 81.3% 84.6% 85.7% 80.0% 83.3% 81.8% 84.6% Social media (Facebook, Twitter, 30.0% 0.0% 6.7% 0.0% 25.0% 7.7% 19.0% 8.0% 16.7% 0.0% 0.0% YouTube) Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging* 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.5% 8.0% 0.0% 0.0% 7.7% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank? (Choose no more than TWO) Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other World Bank website 27.3% 40.0% 50.0% 83.3% 31.3% 35.7% 28.6% 55.6% 41.7% 36.4% 46.2% Direct contact with World Bank 45.5% 20.0% 31.3% 0.0% 25.0% 42.9% 23.8% 44.4% 50.0% 36.4% 7.7% e-Newsletters* 9.1% 20.0% 43.8% 50.0% 31.3% 7.1% 38.1% 18.5% 0.0% 63.6% 61.5% Instant messaging 9.1% 20.0% 0.0% 0.0% 0.0% 14.3% 4.8% 3.7% 0.0% 0.0% 0.0% World Bank seminars/ 63.6% 40.0% 43.8% 33.3% 50.0% 14.3% 42.9% 37.0% 58.3% 45.5% 46.2% workshops/conferences World Bank publications and 18.2% 40.0% 0.0% 16.7% 18.8% 35.7% 28.6% 11.1% 16.7% 18.2% 38.5% other written materials Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Social media (Facebook, Twitter, 27.3% 20.0% 0.0% 0.0% 31.3% 35.7% 14.3% 18.5% 25.0% 0.0% 0.0% YouTube) Blogs 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Other 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private Percentage of Respondents Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Yes 50.0% 50.0% 76.9% 20.0% 26.7% 23.1% 19.0% 48.0% 58.3% 33.3% 33.3% No 50.0% 50.0% 23.1% 80.0% 73.3% 76.9% 81.0% 52.0% 41.7% 66.7% 66.7% *Significantly different between stakeholder groups 82 The World Bank Georgia Country Survey 2013 G. Communication and Information Sharing (continued) Have you requested information from the World Bank on its activities in the past year? Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private Percentage of Respondents Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Yes 27.3% - 30.8% 40.0% 12.5% 50.0% - 26.1% 33.3% 10.0% 16.7% No 72.7% 100.0% 69.2% 60.0% 87.5% 50.0% 100.0% 73.9% 66.7% 90.0% 83.3% Were you able to obtain this information? Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private Percentage of Respondents Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Yes 100.0% - 100.0% 100.0% 100.0% 100.0% - 85.7% 100.0% 100.0% 100.0% No - - - - - - - 14.3% - - - Do you have access to the Internet? Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private Percentage of Respondents Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Yes 100.0% 100.0% 100.0% 100.0% 93.8% 100.0% 100.0% 100.0% 91.7% 100.0% 100.0% No - - - - 6.3% - - - 8.3% - - Do you use/have used the World Bank website?* Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private Percentage of Respondents Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Yes 63.6% 75.0% 92.3% 100.0% 50.0% 100.0% 57.1% 83.3% 75.0% 90.9% 92.9% No 36.4% 25.0% 7.7% - 50.0% - 42.9% 16.7% 25.0% 9.1% 7.1% *Significantly different between stakeholder groups 83 The World Bank Georgia Country Survey 2013 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Office of the Consultant on Bank- Private Sector/ President/ Prime Office of Employee of a supported Bilateral or Financial Sector/ NGO/Private Minister/ Minister Parliamentarian Ministry Project/PMU Local Government Multilateral Agency Private Bank Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more currently than I 10 6.70 2.36 3 8.67 1.53 14 7.36 2.68 6 6.50 2.07 12 5.75 2.42 12 5.08 2.88 17 5.00 2.32 25 6.40 3.15 11 6.82 3.06 11 6.27 2.53 12 6.67 2.96 did a few years ago I find the World Bank 9 7.33 2.69 2 7.50 2.12 14 8.50 1.51 5 7.40 1.67 9 6.56 2.40 12 6.83 1.53 11 6.27 2.05 21 7.29 2.10 9 8.00 1.87 9 6.44 2.30 11 8.00 1.27 websites easy to navigate. I find the information on the World Bank’s websites 10 8.60 1.35 3 8.33 2.08 14 9.21 0.89 5 8.20 1.30 8 7.38 1.77 12 8.17 1.27 12 7.75 1.06 22 8.41 2.18 7 8.29 2.50 10 7.00 2.36 11 8.09 1.30 useful. When I need information from the World Bank I know 10 7.60 2.55 2 7.50 0.71 14 8.21 2.39 5 6.40 2.97 9 7.22 2.44 14 7.79 2.46 18 6.56 2.60 21 7.24 2.47 9 7.33 2.29 10 7.40 2.41 12 8.25 1.49 how to find it. The World Bank is responsive to my 7 8.71 2.22 2 7.00 1.41 13 8.62 2.14 5 7.80 1.92 4 9.00 1.41 10 7.70 2.63 10 7.10 2.23 16 7.75 2.02 7 7.71 1.89 10 8.90 1.20 9 9.22 0.97 information requests and inquiries. H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private Percentage of Respondents Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Yes 75.0% 20.0% 75.0% 100.0% 43.8% 92.9% 33.3% 32.1% 50.0% 54.5% 64.3% No 25.0% 80.0% 25.0% - 56.3% 7.1% 66.7% 67.9% 50.0% 45.5% 35.7% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Georgia? (Choose no more than TWO) Office of the Employee Consultant on Bilateral or Private Sector/ NGO/ Percentage of Respondents President/Prime Office of of a Bank-supported Local Multilateral Financial Sector/ Private (Responses Combined) Minister/Minister Parliamentarian Ministry Project/PMU Government Agency Private Bank Foundation Media Academia Other Observer (i.e., follow in media, discuss in informal 0.0% 25.0% 12.5% 0.0% 33.3% 0.0% 50.0% 24.0% 41.7% 18.2% 7.1% conversations, etc.)* Use World Bank reports/data 0.0% 50.0% 18.8% 16.7% 13.3% 35.7% 22.2% 32.0% 25.0% 27.3% 28.6% Engage in World Bank related/sponsored 27.3% 0.0% 25.0% 16.7% 40.0% 0.0% 22.2% 20.0% 0.0% 54.5% 35.7% events/activities* Collaborate as part of my 81.8% 75.0% 68.8% 66.7% 33.3% 92.9% 27.8% 24.0% 16.7% 27.3% 64.3% professional duties* Use World Bank website for information, data, research, 9.1% 0.0% 31.3% 16.7% 20.0% 21.4% 16.7% 56.0% 58.3% 36.4% 21.4% etc.* *Significantly different between stakeholder groups 84 The World Bank Georgia Country Survey 2013 Appendix C: Responses to All Questions by Geographic Location A. General Issues Facing Georgia In general, how would you assess Georgia’s development path/trajectory? Percentage of Respondents Tbilisi Other Going in the right direction 72.6% 66.7% Going in the wrong direction 8.5% - Not sure 18.8% 33.3% Listed below are a number of development priorities in Georgia. Please identify which of the following you consider the most important development priorities in Georgia? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Tbilisi Other Social protection 18.9% 33.3% Transport infrastructure 10.2% 16.7% Public sector governance/reform 22.0% 26.7% Global/regional integration 5.5% 3.3% Gender 0.0% 0.0% Domestic private sector development 20.5% 30.0% Foreign direct investment 11.8% 6.7% Water and sanitation 0.8% 3.3% Anti-corruption* 0.8% 6.7% Job creation/employment 33.1% 16.7% Agriculture and rural development* 16.5% 33.3% Financial markets 3.9% 3.3% Municipal, urban and regional development 4.7% 13.3% Environmental sustainability 3.9% 0.0% Equality of opportunity 3.9% 3.3% Health 11.8% 3.3% Tourism 3.1% 6.7% Education 44.9% 33.3% Poverty reduction 11.8% 13.3% Energy 3.9% 6.7% Food security 0.0% 0.0% Climate change 0.8% 0.0% Transportation services 0.8% 0.0% Trade and exports 3.9% 6.7% Crime and violence 0.8% 0.0% Economic growth* 34.6% 13.3% Law and justice 9.4% 10.0% Regulatory framework 0.8% 0.0% Internally displaced persons 0.0% 0.0% Youth development 6.3% 0.0% Natural resource management 0.8% 0.0% Disaster management 0.0% 0.0% Information and communications technology 4.7% 6.7% Waste management 0.0% 0.0% *Significantly different between locations 85 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Georgia? Percentage of Respondents (Responses Combined) Tbilisi Other Water and sanitation 0.8% 0.0% Equality of opportunity 6.3% 0.0% Economic growth 54.7% 58.6% Climate change 0.0% 0.0% Global/regional integration 4.7% 0.0% Gender 0.0% 0.0% Agriculture and rural development* 34.4% 58.6% Municipal, urban and regional development 7.8% 13.8% Regulatory framework 0.0% 0.0% Youth development 4.7% 0.0% Social protection 11.7% 6.9% Law and justice 3.9% 6.9% Transport infrastructure 3.9% 6.9% Crime and violence 0.8% 0.0% Tourism 6.3% 6.9% Information and communications technology 1.6% 6.9% Waste management* 0.0% 3.4% Anti-corruption 3.1% 3.4% Domestic private sector development 31.3% 41.4% Foreign direct investment 18.0% 17.2% Education* 43.0% 10.3% Energy 2.3% 0.0% Public sector governance/ reform 4.7% 6.9% Natural resource management 0.8% 0.0% Environmental sustainability 0.8% 0.0% Disaster management 0.0% 0.0% Health 1.6% 3.4% Transportation services 0.8% 0.0% Job creation/employment 44.5% 34.5% Financial markets 0.0% 0.0% Trade and exports* 3.9% 13.8% Food security 0.0% 0.0% Internally displaced persons 0.0% 0.0% *Significantly different between locations 86 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Georgia? Percentage of Respondents (Responses Combined) Tbilisi Other Energy 21.9% 36.7% Gender* 0.0% 3.3% Equality of opportunity 3.1% 0.0% Social protection 0.0% 0.0% Global/regional integration 7.0% 0.0% Climate change 0.0% 0.0% Anti-corruption 4.7% 3.3% Disaster management 0.0% 0.0% Agriculture and rural development* 28.1% 53.3% Foreign direct investment* 42.2% 20.0% Municipal, urban and regional development 11.7% 13.3% Water and sanitation 0.0% 0.0% Education* 34.4% 10.0% Information and communications technology 4.7% 6.7% Regulatory framework 4.7% 0.0% Internally displaced persons* 0.0% 3.3% Tourism 8.6% 6.7% Trade and exports 30.5% 40.0% Public sector governance/ reform 11.7% 16.7% Domestic private sector development 34.4% 50.0% Job creation/employment 13.3% 16.7% Waste management 0.0% 0.0% Food security* 0.0% 6.7% Transport infrastructure* 12.5% 0.0% Natural resource management 1.6% 3.3% Environmental sustainability 1.6% 0.0% Health 0.0% 0.0% Youth development 3.9% 3.3% Law and justice 10.2% 3.3% Crime and violence 0.8% 0.0% Financial markets 1.6% 0.0% Transportation services 2.3% 0.0% *Significantly different between locations When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Georgia? Percentage of Respondents (Responses Combined) Tbilisi Other A growing middle class 52.1% 48.0% Better employment opportunities for young people* 7.4% 24.0% Better employment opportunities for women 0.8% 0.0% Education and training that better ensure job opportunity* 30.6% 8.0% Greater access to health and nutrition for citizens* 5.8% 20.0% Better entrepreneurial opportunities (i.e., to start small and 28.9% 32.0% medium sized businesses) Greater access to micro-finance for the poor* 0.0% 4.0% Better opportunity for the poor who live in rural areas 10.7% 8.0% Better opportunity for the poor who live in urban areas 4.1% 0.0% Consistent economic growth 38.0% 36.0% Greater voice and participation for citizens to help ensure 6.6% 4.0% greater accountability Better quality public services 3.3% 0.0% Other 4.1% 0.0% *Significantly different between locations 87 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank Tbilisi Other N Mean SD N Mean SD How familiar are you with the work of the World Bank in Georgia, 128 7.13 2.17 29 6.66 2.09 on a ten-point scale? Overall, please rate your impression of the World Bank’s 115 7.70 1.52 26 7.46 1.66 effectiveness in Georgia, on a ten-point scale? To what extent do you believe the World Bank's staff is well prepared to help Georgia solve its most complicated 107 7.93 1.70 25 7.12 2.51 development challenges, on a ten-point scale? (1-Not familiar at all, 10-Extremely familiar; 1-Not effective at all, 10-Very effective; 1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in Georgia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Georgia? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Tbilisi Other Social protection 6.3% 10.0% Public sector governance/ reform 27.8% 13.3% Transport infrastructure 19.8% 33.3% Poverty reduction 19.0% 10.0% Global/regional integration 4.0% 3.3% Gender 0.0% 0.0% Crime and violence 0.0% 0.0% Domestic private sector development 27.8% 20.0% Agriculture and rural development* 24.6% 43.3% Foreign direct investment 15.9% 6.7% Water and sanitation 2.4% 6.7% Energy 7.1% 10.0% Job creation/employment 15.1% 13.3% Financial markets 5.6% 3.3% Municipal, urban and regional development 11.9% 16.7% Environmental sustainability 3.2% 3.3% Youth development 4.8% 6.7% Equality of opportunity 0.8% 0.0% Health 13.5% 6.7% Education* 40.5% 20.0% Food security 0.0% 0.0% Climate change 0.0% 0.0% Tourism 4.0% 10.0% Trade and exports 4.8% 6.7% Economic growth 19.0% 30.0% Law and justice 4.0% 10.0% Regulatory framework 2.4% 3.3% Waste management 0.8% 0.0% Transportation services 0.8% 0.0% Natural resource management 0.0% 0.0% Anti-corruption 0.8% 0.0% Information and communications technology 4.8% 6.7% Disaster management 0.8% 0.0% Internally displaced persons* 0.0% 3.3% *Significantly different between locations 88 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Georgia? Greatest Value Percentage of Respondents Tbilisi Other Financial resources: investment lending* 49.6% 75.9% Financial resources: policy based lending / budget support to 20.8% 6.9% the Government Mobilizing third party financial resources 4.0% 0.0% Technical assistance 6.4% 3.4% Policy advice 8.8% 0.0% Donor coordination* 2.4% 10.3% Data 0.0% 0.0% Training/capacity building 4.0% 0.0% Studies/analyses 3.2% 0.0% Convening/facilitating 0.0% 0.0% Linkage to non-Bank expertise* 0.0% 3.4% Other 0.8% 0.0% 2nd Greatest Value Percentage of Respondents Tbilisi Other Financial resources: investment lending 15.2% 10.3% Financial resources: policy based lending / budget support to 24.0% 37.9% the Government Mobilizing third party financial resources 8.8% 13.8% Technical assistance 14.4% 10.3% Policy advice 10.4% 6.9% Donor coordination 8.8% 0.0% Data 0.8% 0.0% Training/capacity building 7.2% 17.2% Studies/analyses 6.4% 3.4% Convening/facilitating 1.6% 0.0% Linkage to non-Bank expertise 1.6% 0.0% Other 0.8% 0.0% *Significantly different between locations Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Georgia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tbilisi Other Staff too inaccessible 2.5% 0.0% Not exploring alternative policy options 4.9% 0.0% Not adequately sensitive to political/social realities in Georgia 13.9% 16.0% Not enough public disclosure of its work* 27.9% 56.0% Arrogant in its approach* 2.5% 12.0% Not aligned with country priorities 1.6% 4.0% The credibility of its knowledge/data 0.0% 0.0% Not willing to honestly criticize policies and reform efforts in 33.6% 24.0% the country Too influenced by developed countries 8.2% 16.0% Imposing technocratic solutions without regard to political 3.3% 0.0% realities World Bank processes too slow and complex 29.5% 16.0% Too bureaucratic in its operational policies and procedures 23.0% 12.0% Not aligned with other donors’ work 2.5% 0.0% Not collaborating enough with non-state actors 19.7% 16.0% Not client focused 0.8% 4.0% Other 2.5% 4.0% *Significantly different between locations 89 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Georgia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tbilisi Other Capacity development 27.3% 24.1% Policy based lending / budget support to the Government 34.4% 24.1% Knowledge products/services 21.1% 6.9% Investment lending 69.5% 69.0% Technical assistance 35.9% 31.0% Trust Fund management 1.6% 3.4% Other* 0.0% 3.4% Don't know 3.1% 10.3% *Significantly different between locations Tbilisi Other N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global 121 8.13 1.82 28 8.29 1.80 public goods”, on a ten-point scale? (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? Percentage of Respondents (Responses Combined) Tbilisi Other NGOs 34.9% 26.7% Local government* 28.7% 63.3% Beneficiaries 14.0% 6.7% Private sector* 51.9% 30.0% Community-based Organizations (CBOs) 1.6% 6.7% Donor community 16.3% 10.0% Foundations 3.1% 6.7% Academia/think tanks/research institutes* 29.5% 10.0% Parliament 7.0% 10.0% Media* 7.0% 20.0% Faith-based organizations 0.0% 0.0% Other 0.0% 0.0% *Significantly different between locations To what extent do you agree with the following statements about the World Bank’s work in Georgia, on a ten-point scale? (1-Strongly disagree, 10-Strongly agree) Tbilisi Other N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 114 7.68 1.75 26 7.08 1.96 development in Georgia The World Bank’s work is aligned with what I consider the 117 7.57 1.67 26 7.50 1.70 development priorities for Georgia The World Bank supports programs and strategies that are 112 7.54 1.75 26 7.46 1.70 realistic for Georgia The World Bank treats clients and stakeholders in Georgia with 109 8.56 1.47 28 8.14 1.74 respect 90 The World Bank Georgia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Tbilisi Other N Mean SD N Mean SD Responsiveness 111 6.60 2.07 24 6.54 2.00 Flexibility (in terms of the World Bank’s products and services) 108 6.31 1.98 24 7.00 1.75 Flexibility (in terms of changing country circumstances) 108 6.24 1.98 24 6.54 2.17 Being inclusive 102 6.81 2.03 22 7.27 1.83 Openness (sharing data and other information) 115 7.34 2.07 23 6.43 2.27 Staff accessibility 115 7.47 2.07 21 6.62 2.54 Straightforwardness and honesty 111 8.26 1.91 25 7.72 1.95 Collaboration with groups outside of the Government 100 6.57 1.96 19 6.26 2.31 Collaboration with the Government 105 8.54 1.27 22 8.14 1.42 Collaboration with other donors 91 7.67 1.67 19 7.42 2.04 The speed in which it gets things accomplished on the ground 97 6.72 1.93 20 6.75 2.27 Follow through over time 107 7.99 1.69 19 8.68 1.29 When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tbilisi Other The World Bank works too slowly 15.3% 17.2% The Government works inefficiently 21.2% 20.7% There is not an adequate level of citizen/civil society 35.6% 41.4% participation Poor donor coordination 12.7% 24.1% The World Bank does not do adequate follow through/follow- 5.1% 6.9% up Lack of/inadequate levels of capacity in Government 13.6% 13.8% Political pressures and obstacles* 22.9% 3.4% Reforms are not well thought out in light of country challenges 23.7% 17.2% The World Bank is not sensitive enough to political/social 25.4% 31.0% realities on the ground Other 6.8% 10.3% *Significantly different between locations 91 The World Bank Georgia Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Georgia, on a ten-point scale? (1-Not effective at all, 10-Very effective) Tbilisi Other N Mean SD N Mean SD Anti-corruption 78 7.08 2.31 20 7.00 2.05 Information and communications technology 72 7.01 2.07 21 6.76 2.02 Transport infrastructure 101 8.51 1.30 25 8.28 1.79 Crime and violence 52 6.48 2.31 16 6.94 2.14 Law and justice 65 6.18 2.32 16 7.00 2.37 Municipal, urban and regional development 95 7.53 1.91 23 7.52 1.73 Environmental sustainability 75 6.88 2.04 18 7.28 1.78 Regulatory framework 76 6.93 1.64 17 6.71 1.83 Tourism 78 7.29 1.65 20 7.75 1.59 Waste management 65 5.82 2.54 21 6.29 2.43 Poverty reduction 90 6.58 2.28 21 6.14 2.13 Gender 65 6.34 2.20 19 7.26 1.97 Domestic private sector development 81 6.20 2.26 21 6.52 2.02 Foreign direct investment 77 6.71 2.02 18 7.17 1.62 Water and sanitation 71 7.52 2.01 21 7.48 2.14 Trade and exports 70 6.54 1.71 18 6.67 1.85 Economic growth 94 7.28 1.89 21 6.71 1.90 Energy * 76 7.26 2.08 22 6.23 2.07 Disaster management 53 5.74 2.10 17 5.71 2.17 Public sector governance/ reform 91 7.11 1.98 22 7.00 1.98 Job creation/employment 81 5.88 2.32 20 6.35 2.28 Financial markets 71 6.44 2.08 18 7.00 1.85 Equality of opportunity 64 5.92 2.45 18 6.56 2.12 Health 77 6.48 2.00 21 6.81 1.97 Agriculture and rural development 86 6.42 2.00 21 6.67 2.03 Global/regional integration 73 6.36 2.15 18 7.17 1.76 Food security 68 5.40 2.25 16 5.81 2.20 Education 88 6.26 2.04 19 6.68 2.03 Social protection 76 6.09 2.19 20 6.50 2.12 Climate change 56 5.32 2.19 18 6.11 1.91 Transportation services 65 6.42 2.00 18 6.56 1.98 Natural resource management 58 5.81 2.31 17 6.00 1.87 Youth development 71 5.69 2.37 18 5.89 2.42 Internally displaced persons 70 6.17 2.32 19 6.84 2.06 *Significantly different between locations Tbilisi Other N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 116 7.59 1.46 23 7.65 1.85 development results in Georgia, on a ten-point scale? (1-To no degree at all, 10-To a very significant degree) 92 The World Bank Georgia Country Survey 2013 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in Georgia, on a ten-point scale? (1-Strongly disagree, 10-Strongly agree) Tbilisi Other N Mean SD N Mean SD The World Bank's financial instruments meet the needs of 107 7.66 1.75 21 7.86 1.93 Georgia The World Bank meets Georgia’s needs for knowledge services 113 7.35 2.02 22 7.55 1.57 D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do?* Percentage of Respondents (Responses Combined) Tbilisi Other Weekly 6.30% - Monthly 26.0% 6.9% A few times a year 41.7% 48.3% Rarely 19.7% 41.4% Never 6.30% 3.40% *Significantly different between locations When thinking about the development challenges in Georgia, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Tbilisi Other Public sector governance/ reform 29.5% 34.5% Gender 0.0% 0.0% Domestic private sector development 34.9% 31.0% Foreign direct investment 18.6% 20.7% Water and sanitation 1.6% 3.4% Trade and exports 4.7% 6.9% Energy 8.5% 17.2% Disaster management 1.6% 0.0% Social protection 7.8% 6.9% Climate change 1.6% 3.4% Poverty reduction* 15.5% 0.0% Law and justice 7.0% 13.8% Anti-corruption 0.8% 0.0% Financial markets 1.6% 6.9% Equality of opportunity 3.9% 0.0% Municipal, urban and regional development 10.9% 17.2% Transportation services 0.8% 0.0% Crime and violence 0.8% 0.0% Education 44.2% 34.5% Global/regional integration 0.8% 3.4% Information and communications technology 7.0% 6.9% Transport infrastructure 3.9% 3.4% Tourism 3.9% 10.3% Natural resource management 0.0% 0.0% Job creation/employment 19.4% 17.2% Health 10.9% 6.9% Economic growth 29.5% 27.6% Agriculture and rural development 13.2% 24.1% Food security 0.8% 3.4% Environmental sustainability 1.6% 0.0% Regulatory framework 1.6% 0.0% Waste management 0.0% 0.0% Youth development 5.4% 0.0% Internally displaced persons 0.8% 0.0% *Significantly different between locations 93 The World Bank Georgia Country Survey 2013 D. The World Bank’s Knowledge (continued) In Georgia, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Tbilisi Other N Mean SD N Mean SD Enhancing your knowledge and/or skills 110 6.52 2.15 22 6.64 2.15 Contributing to good policy making 105 7.03 1.88 22 7.09 1.88 Providing support for program implementation 105 7.29 1.96 18 7.94 1.55 In Georgia, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Tbilisi Other N Mean SD N Mean SD Are timely 107 7.17 1.97 23 6.91 2.02 Include appropriate level of stakeholder involvement during 101 7.13 1.80 19 7.05 1.75 preparation Are relevant to Georgia’s development priorities 114 7.51 1.70 24 7.38 1.74 Provide feasible recommendations 98 7.65 1.58 21 7.62 1.66 Are accessible (well written and easy to understand) 110 7.77 1.81 21 6.95 1.91 Are source of relevant information on global good practices 106 8.05 1.61 23 7.39 1.75 Are useful in terms of the work you do 112 7.51 1.92 23 7.22 1.78 Are adequately disseminated 104 6.67 2.31 20 6.90 1.83 Are translated enough into local language 88 6.67 2.39 20 6.35 2.18 Are adaptable to Georgia’s specific development challenges and 107 6.93 1.85 22 6.73 2.00 country circumstances Tbilisi Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development 116 7.32 1.68 23 7.22 1.95 results in your country, on a ten-point scale? Overall, how would you rate the technical quality of the World 115 7.67 1.80 24 7.29 1.81 Bank's knowledge work and activities, on a ten-point scale? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 94 The World Bank Georgia Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten-point scale? (1-Strongly disagree, 10-Strongly agree) Tbilisi Other N Mean SD N Mean SD The World Bank disburses funds promptly 70 7.66 1.90 17 7.00 1.90 The World Bank effectively monitors and evaluates the projects 99 7.71 2.09 20 7.75 2.07 and programs it supports The World Bank's approvals and reviews are done in a timely 91 7.33 2.11 20 7.15 1.81 fashion The World Bank's “Safeguard Policy” requirements are 67 7.73 1.80 18 7.72 1.64 reasonable The World Bank’s conditions on its lending are reasonable 86 8.00 1.57 20 7.75 1.89 Working with the World Bank increases Georgia’s institutional 114 8.34 1.65 23 8.26 1.79 capacity The World Bank ensures consistency and continuity through staff 87 7.95 1.96 20 7.55 1.85 changes The World Bank's teams and visits are well coordinated 99 8.05 1.92 22 8.00 1.63 Where country systems are adequate, the World Bank makes 86 7.59 2.04 20 7.50 2.12 appropriate use of them The World Bank provides effective implementation support 96 7.77 1.87 21 7.95 1.66 F. The Future Role of the World Bank in Georgia Tbilisi Other N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Georgia’s development in the near future, on a ten-point 126 8.56 1.28 30 8.97 1.38 scale? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Georgia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tbilisi Other Improve the quality of its experts as related to Georgia’s 31.4% 44.8% specific challenges Reduce the complexity of obtaining World Bank financing* 23.1% 44.8% Improve the competitiveness of its financing compared to 18.2% 31.0% markets Reach out more to groups outside of government* 29.8% 6.9% Ensure greater selectivity in its work 2.5% 3.4% Provide more adequate data/knowledge/statistics/figures on 10.7% 13.8% Georgia’s economy Offer more innovative financial products 28.9% 27.6% Offer more innovative knowledge services 27.3% 17.2% Increase availability of Fee-Based services 2.5% 3.4% Work faster 10.7% 3.4% Other 1.7% 0.0% *Significantly different between locations 95 The World Bank Georgia Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Georgia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tbilisi Other Local newspapers 15.7% 13.8% International newspapers 10.7% 3.4% Local radio 0.8% 3.4% International radio 0.0% 0.0% Local television 44.6% 51.7% International television 5.0% 3.4% Periodicals 15.7% 6.9% Internet 80.2% 82.8% Social media (Facebook, Twitter, YouTube) 9.1% 20.7% Blogs 1.7% 0.0% Mobile phones 0.0% 0.0% Instant messaging 1.7% 0.0% Other 4.1% 0.0% How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tbilisi Other World Bank website 41.3% 43.3% Direct contact with World Bank 34.9% 26.7% e-Newsletters 31.7% 26.7% Instant messaging 4.0% 3.3% World Bank seminars/ workshops/conferences 40.5% 53.3% World Bank publications and other written materials 20.6% 16.7% Mobile phones 0.8% 0.0% Social media (Facebook, Twitter, YouTube) 15.1% 20.0% Blogs 1.6% 0.0% Other 0.8% 0.0% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Tbilisi Other Yes 42.0% 24.0% No 58.0% 76.0% Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents Tbilisi Other Yes 22.3% 14.8% No 77.7% 85.2% Were you able to obtain this information? Percentage of Respondents Tbilisi Other Yes 96.2% 100.0% No 3.8% - Do you have access to the Internet? Percentage of Respondents Tbilisi Other Yes 99.2% 96.3% No .8% 3.7% 96 The World Bank Georgia Country Survey 2013 G. Communication and Information Sharing (continued) Do you use/have used the World Bank website?* Percentage of Respondents Tbilisi Other Yes 83.5% 55.6% No 16.5% 44.4% *Significantly different between locations G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Tbilisi Other N Mean SD N Mean SD I use/consult World Bank data more currently than I did a few 115 6.37 2.78 21 5.86 2.46 years ago I find the World Bank websites easy to navigate. 99 7.39 1.92 16 6.56 2.37 I find the information on the World Bank’s websites useful. 101 8.30 1.69 16 7.50 1.71 When I need information from the World Bank I know how to 110 7.47 2.37 16 7.19 2.26 find it. The World Bank is responsive to my information requests and 84 8.24 1.98 11 7.73 1.85 inquiries. H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Percentage of Respondents Tbilisi Other Yes 58.1% 40.0% No 41.9% 60.0% Which of the following describes most of your exposure to the World Bank in Georgia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tbilisi Other Observer (i.e., follow in media, discuss in informal 15.6% 46.4% conversations, etc.)* Use World Bank reports/data 25.4% 14.3% Engage in World Bank related/sponsored events/activities 21.3% 28.6% Collaborate as part of my professional duties* 53.3% 28.6% Use World Bank website for information, data, research, etc. 31.1% 21.4% *Significantly different between locations 97 The World Bank Georgia Country Survey 2013 Appendix D: Responses to General Issues Questions by Gender A. General Issues Facing Georgia In general, how would you assess Georgia’s development path/trajectory? Percentage of Respondents Female Male Going in the right direction 62.0% 76.3% Going in the wrong direction 10.0% 5.2% Not sure 28.0% 18.6% Listed below are a number of development priorities in Georgia. Please identify which of the following you consider the most important development priorities in Georgia? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Female Male Social protection 22.6% 21.2% Transport infrastructure 7.5% 13.5% Public sector governance/reform 15.1% 26.9% Global/regional integration 3.8% 5.8% Gender 0.0% 0.0% Domestic private sector development 17.0% 25.0% Foreign direct investment 7.5% 12.5% Water and sanitation 1.9% 1.0% Anti-corruption 3.8% 1.0% Job creation/employment 34.0% 27.9% Agriculture and rural development* 7.5% 26.0% Financial markets 3.8% 3.8% Municipal, urban and regional development 5.7% 6.7% Environmental sustainability* 7.5% 1.0% Equality of opportunity 3.8% 3.8% Health 13.2% 8.7% Tourism 3.8% 3.8% Education 49.1% 39.4% Poverty reduction 17.0% 9.6% Energy 3.8% 4.8% Food security 0.0% 0.0% Climate change 1.9% 0.0% Transportation services 0.0% 1.0% Trade and exports 3.8% 4.8% Crime and violence 1.9% 0.0% Economic growth 26.4% 32.7% Law and justice 11.3% 8.7% Regulatory framework 1.9% 0.0% Internally displaced persons 0.0% 0.0% Youth development 9.4% 2.9% Natural resource management 1.9% 0.0% Disaster management 0.0% 0.0% Information and communications technology 7.5% 3.8% Waste management 0.0% 0.0% *Significantly different between genders 98 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Georgia? Percentage of Respondents (Responses Combined) Female Male Water and sanitation 1.9% 0.0% Equality of opportunity 7.5% 3.8% Economic growth 52.8% 56.7% Climate change 0.0% 0.0% Global/regional integration 3.8% 3.8% Gender 0.0% 0.0% Agriculture and rural development 34.0% 41.3% Municipal, urban and regional development 11.3% 7.7% Regulatory framework 0.0% 0.0% Youth development 5.7% 2.9% Social protection 13.2% 9.6% Law and justice 3.8% 4.8% Transport infrastructure 1.9% 5.8% Crime and violence 0.0% 1.0% Tourism 3.8% 7.7% Information and communications technology 5.7% 1.0% Waste management 0.0% 1.0% Anti-corruption 3.8% 2.9% Domestic private sector development 30.2% 34.6% Foreign direct investment 13.2% 20.2% Education 35.8% 37.5% Energy 1.9% 1.9% Public sector governance/ reform 3.8% 5.8% Natural resource management 0.0% 1.0% Environmental sustainability 1.9% 0.0% Disaster management 0.0% 0.0% Health* 5.7% 0.0% Transportation services 0.0% 1.0% Job creation/employment 49.1% 39.4% Financial markets 0.0% 0.0% Trade and exports 7.5% 4.8% Food security 0.0% 0.0% Internally displaced persons 0.0% 0.0% *Significantly different between genders 99 The World Bank Georgia Country Survey 2013 A. General Issues Facing Georgia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Georgia? Percentage of Respondents (Responses Combined) Female Male Energy 18.9% 27.6% Gender 1.9% 0.0% Equality of opportunity 1.9% 2.9% Social protection 0.0% 0.0% Global/regional integration 9.4% 3.8% Climate change 0.0% 0.0% Anti-corruption 1.9% 5.7% Disaster management 0.0% 0.0% Agriculture and rural development 28.3% 35.2% Foreign direct investment* 24.5% 44.8% Municipal, urban and regional development 11.3% 12.4% Water and sanitation 0.0% 0.0% Education 35.8% 26.7% Information and communications technology 9.4% 2.9% Regulatory framework 1.9% 4.8% Internally displaced persons 1.9% 0.0% Tourism 7.5% 8.6% Trade and exports 34.0% 31.4% Public sector governance/ reform 15.1% 11.4% Domestic private sector development 43.4% 34.3% Job creation/employment 18.9% 11.4% Waste management 0.0% 0.0% Food security* 3.8% 0.0% Transport infrastructure 9.4% 10.5% Natural resource management 1.9% 1.9% Environmental sustainability* 3.8% 0.0% Health 0.0% 0.0% Youth development 1.9% 4.8% Law and justice 3.8% 11.4% Crime and violence 1.9% 0.0% Financial markets 1.9% 1.0% Transportation services 3.8% 1.0% *Significantly different between genders When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Georgia? Percentage of Respondents (Responses Combined) Female Male A growing middle class 50.0% 52.0% Better employment opportunities for young people 6.5% 12.0% Better employment opportunities for women 2.2% 0.0% Education and training that better ensure job opportunity 34.8% 23.0% Greater access to health and nutrition for citizens 4.3% 10.0% Better entrepreneurial opportunities (i.e., to start small and 23.9% 32.0% medium sized businesses) Greater access to micro-finance for the poor 0.0% 1.0% Better opportunity for the poor who live in rural areas 13.0% 9.0% Better opportunity for the poor who live in urban areas 2.2% 4.0% Consistent economic growth 37.0% 38.0% Greater voice and participation for citizens to help ensure 6.5% 6.0% greater accountability Better quality public services 4.3% 2.0% Other 4.3% 3.0% 100 The World Bank Georgia Country Survey 2013 Appendix E: Responses to All Questions by Year1 FY ’03 Response Number = 115  FY ’05 Response Number = 122  FY ’13 Response Number = 162 B. Overall Attitudes toward the World Bank FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 114 7.01 1.75 122 7.25 1.78 160 7.04 2.17 Georgia, on a ten-point scale? Overall, please rate your impression of the World Bank’s 109 7.12 1.89 117 7.06 1.87 143 7.66 1.53 effectiveness in Georgia, on a ten-point scale?^* (1-Not familiar at all, 10-Extremely familiar; 1-Not effective at all, 10-Very effective) ^Significantly different between FY13 and FY03 country surveys *Significantly different between FY13 and FY05 country surveys To what extent do you agree with the following statements about the World Bank’s work in Georgia, on a ten-point scale? (1-Strongly disagree, 10-Strongly agree) FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 112 7.31 2.01 115 6.78 2.01 142 7.57 1.79 development in Georgia* The World Bank’s work is aligned with what I consider the 106 6.82 2.04 116 7.20 2.03 145 7.56 1.66 development priorities for Georgia^ The World Bank supports programs and strategies that 108 7.17 2.01 116 7.05 1.89 140 7.52 1.73 are realistic for Georgia* The World Bank treats clients and stakeholders in Georgia 109 8.00 2.04 117 7.85 1.95 139 8.47 1.53 with respect^* ^Significantly different between FY13 and FY03 country surveys *Significantly different between FY13 and FY05 country surveys To what extent is the World Bank an effective development partner in Georgia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD Staff accessibility^ 100 6.56 2.03 113 7.29 2.23 138 7.36 2.16 Straightforwardness and honesty 102 8.19 1.76 112 7.73 2.21 138 8.17 1.91 Collaboration with the Government^* 65 6.65 2.32 73 6.81 2.37 129 8.47 1.29 ^Significantly different between FY13 and FY03 country surveys *Significantly different between FY13 and FY05 country surveys 1 Only those questions that were asked in the FY’03, FY ’05, and FY ’13 country surveys, with similar response scales/options, are presented. 101 The World Bank Georgia Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Georgia, on a ten-point scale? (1-Not effective at all, 10-Very effective) FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD Information and communications technology^* 90 5.43 2.27 86 5.81 2.08 94 6.95 2.04 Law and justice* 100 5.86 2.26 99 5.45 2.43 81 6.35 2.34 Environmental sustainability^* 98 5.89 2.12 96 6.25 1.81 93 6.96 1.99 Regulatory framework^* 99 5.80 1.92 104 5.80 2.08 93 6.89 1.67 Poverty reduction^* 108 5.77 2.08 108 5.27 1.97 112 6.51 2.25 Gender^* 84 5.29 1.96 85 5.18 2.00 84 6.55 2.17 Domestic private sector development^* 103 5.43 2.22 105 5.61 2.06 103 6.27 2.20 Economic growth^* 109 5.87 2.00 110 5.68 1.96 116 7.19 1.89 Public sector governance/reform^* 99 5.52 2.17 101 6.15 1.94 114 7.10 1.96 Financial markets 100 6.47 1.79 109 6.35 2.03 90 6.57 2.03 Health* 101 5.99 2.26 97 5.87 1.86 99 6.58 2.00 Agriculture and rural development 95 5.95 2.19 108 6.45 1.99 Global/regional integration 93 6.01 1.97 91 6.52 2.09 Education^ 100 5.48 2.32 102 6.63 2.30 108 6.35 2.03 Social protection* 97 5.34 2.04 97 6.20 2.17 Internally displaced persons* 81 5.44 2.22 89 6.31 2.27 ^Significantly different between FY13 and FY03 country surveys *Significantly different between FY13 and FY05 country surveys D. The World Bank’s Knowledge In Georgia, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD Are source of relevant information on global good 109 7.65 1.69 112 7.45 2.02 129 7.93 1.65 practices* Are useful in terms of the work you do 103 7.88 1.83 114 7.53 1.77 135 7.46 1.90 Are adequately disseminated* 105 6.85 1.75 108 7.33 1.95 124 6.71 2.23 Are adaptable to Georgia’s specific development 106 6.92 2.00 116 6.39 2.24 129 6.89 1.87 challenges and country circumstances *Significantly different between FY13 and FY05 country surveys 102 The World Bank Georgia Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten-point scale? (1-Strongly disagree, 10-Strongly agree) FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly* 65 7.37 2.14 72 6.65 2.75 87 7.53 1.91 The World Bank effectively monitors and evaluates the 66 7.26 2.26 83 6.77 2.50 119 7.71 2.08 projects and programs it supports* Working with the World Bank increases Georgia’s 65 7.26 2.09 83 7.35 2.17 137 8.33 1.66 institutional capacity^* The World Bank's teams and visits are well coordinated* 74 7.05 2.63 121 8.04 1.87 ^Significantly different between FY13 and FY03 country surveys *Significantly different between FY13 and FY05 country surveys G. Communication and Information Sharing Do you use/have used the World Bank website? Percentage of Respondents FY 2003 FY 2005 FY 2013 Yes - 77.1% 78.4% No - 22.9% 21.6% 103 The World Bank Georgia Country Survey 2013 Appendix F: Indicator Questions as a Function of Exposure to the Bank H3. Currently, do you professionally collaborate/ H4. Which of the following describes most of your exposure to the World Bank in Georgia? (Choose no more than TWO) work with the World Bank? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Indicator Question No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the 7.45 7.79 7.74 7.23 7.72 7.47 7.62 7.79 7.68 7.64 7.58 7.85 World Bank’s effectiveness in Georgia? To what extent do you believe the World Bank's staff is well prepared to help Georgia solve its 7.54 7.93 8.01 6.78 7.73 8.00 7.69 8.14 7.90 7.70 7.59 8.26 most complicated development challenges? Overall the World Bank currently plays a 7.35 7.72 7.78 6.67 7.51 7.81 7.55 7.68 7.48 7.68 7.57 7.63 relevant role in development in Georgia The World Bank’s work is aligned with what I 7.32 7.72 7.72 6.70 7.53 7.61 7.40 8.00 7.46 7.62 7.60 7.41 consider the development priorities for Georgia Responsiveness 6.16 6.90 6.83 5.59 6.49 7.03 6.60 6.69 6.39 6.84 6.60 6.65 Openness (sharing data and other information) 6.80 7.44 7.28 6.55 7.16 7.19 7.16 7.18 7.12 7.20 7.07 7.37 Collaboration with groups outside of the 6.22 6.73 6.68 5.95 6.38 7.15 6.58 6.48 6.43 6.68 6.47 6.74 Government Collaboration with the Government 8.35 8.56 8.56 8.10 8.37 8.87 8.45 8.60 8.61 8.38 8.37 8.78 Collaboration with other donors 7.62 7.63 7.69 7.27 7.49 8.13 7.72 7.36 7.63 7.63 7.56 7.79 To what extent does the World Bank’s work help 7.65 7.56 7.69 7.09 7.55 7.70 7.53 7.78 7.80 7.39 7.47 7.85 to achieve development results in Georgia? The World Bank's financial instruments meet the 7.58 7.78 7.71 7.48 7.70 7.54 7.65 7.73 7.75 7.59 7.68 7.63 needs of Georgia The World Bank meets Georgia’s needs for 7.33 7.42 7.44 7.04 7.29 7.60 7.36 7.41 7.52 7.24 7.36 7.40 knowledge services Are adaptable to Georgia’s specific development 6.68 7.01 6.97 6.40 6.87 6.91 6.82 7.06 7.00 6.78 6.85 6.95 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank's knowledge work and 6.96 7.52 7.40 6.91 7.22 7.64 7.37 7.16 7.37 7.28 7.24 7.51 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge work and 7.22 7.85 7.67 7.43 7.54 7.89 7.61 7.72 7.55 7.70 7.67 7.55 activities? Where country systems are adequate, the World 7.54 7.60 7.55 7.80 7.45 7.96 7.67 7.35 7.73 7.45 7.66 7.44 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 104 The World Bank Georgia Country Survey 2013 Appendix G: Georgia FY 2013 Questionnaire World Bank Country Survey FY13 – Georgia The World Bank is interested in gauging the views of clients and partners who are either involved in development in Georgia or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Georgia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Georgia. The World Bank commissioned an independent firm to oversee the logistics of this effort in Georgia. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING GEORGIA A1. In general, how would you assess Georgia’s development path/trajectory? 1 Going in the right direction 2 Going in the wrong direction 3 Not sure 105 The World Bank Georgia Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Georgia. Please identify which of the following you consider the most important development priorities in Georgia? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Education assistance, medical insurance plan) Transport infrastructure (e.g., roads, bridges, ports, 2 19 Poverty reduction railway, airports) Public sector governance/ reform (i.e., government Energy (e.g., power generation incl. renewable and 3 effectiveness, public financial management, public 20 nonrenewable, power transit and trade; alternative expenditure, fiscal system reform) sources of energy: wind, solar geothermal, biomass) 4 Global/regional integration 21 Food security 5 Gender 22 Climate change (e.g., mitigation, adaptation) Transportation services (e.g., trade logistics, transit 6 Domestic private sector development 23 services , urban and rural transportation) 7 Foreign direct investment 24 Trade and exports 8 Water and sanitation 25 Crime and violence 9 Anti corruption 26 Economic growth 10 Job creation/employment 27 Law and justice (e.g., judicial system) 11 Agriculture and rural development 28 Regulatory framework Internally displaced persons (housing, social 12 Financial markets 29 inclusion) 13 Municipal, urban and regional development 30 Youth development 14 Environmental sustainability 31 Natural resource management (e.g., oil, gas, mining) 15 Equality of opportunity (i.e., equity) 32 Disaster management 16 Health (access to quality healthcare services) 33 Information and communications technology 17 Tourism 34 Waste management 106 The World Bank Georgia Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Georgia? (Choose no more than THREE) 1 Water and sanitation 18 Anti corruption 2 Equality of opportunity (i.e., equity) 19 Domestic private sector development 3 Economic growth 20 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 21 Education Energy (e.g., power generation incl. renewable and 5 Global/regional integration 22 nonrenewable, power transit and trade; alternative sources of energy: wind, solar geothermal, biomass) Public sector governance/ reform (i.e., government 6 Gender 23 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Agriculture and rural development 24 Natural resource management (e.g., oil, gas, mining) 8 Municipal, urban and regional development 25 Environmental sustainability 9 Regulatory framework 26 Disaster management 10 Youth development 27 Health (access to quality healthcare services) Social protection (e.g., pensions, targeted Transportation services (e.g., trade logistics, transit 11 28 social assistance, medical insurance plan) services , urban and rural transportation) 12 Law and justice (e.g., judicial system) 29 Job creation/employment Transport infrastructure (e.g., roads, bridges, 13 30 Financial markets ports, railway, airports) 14 Crime and violence 31 Trade and exports 15 Tourism 32 Food security 16 Information and communications technology Internally displaced persons (housing, social 33 17 Waste management inclusion) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 107 The World Bank Georgia Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Georgia? (Choose no more than THREE) Energy (e.g., power generation incl. renewable and nonrenewable, power transit and trade; 1 17 Tourism alternative sources of energy: wind, solar geothermal, biomass) 2 Gender 18 Trade and exports Public sector governance/ reform (i.e., government 3 Equality of opportunity (i.e., equity) 19 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted 4 20 Domestic private sector development social assistance, medical insurance plan) 5 Global/regional integration 21 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 22 Waste management 7 Anti corruption 23 Food security Transport infrastructure (e.g., roads, bridges, ports, 8 Disaster management 24 railway, airports) 9 Agriculture and rural development 25 Natural resource management (e.g., oil, gas, mining) 10 Foreign direct investment 26 Environmental sustainability 11 Municipal, urban and regional development 27 Health (access to quality healthcare services) 12 Water and sanitation 28 Youth development 13 Education 29 Law and justice (e.g., judicial system) 14 Information and communications technology 30 Crime and violence 15 Regulatory framework 31 Financial markets Internally displaced persons (housing, social Transportation services (e.g., trade logistics, transit 16 32 inclusion) services , urban and rural transportation) A5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Georgia? (Choose no more than TWO) 1 A growing middle class 2 Better employment opportunities for young people 3 Better employment opportunities for women 4 Education and training that better ensure job opportunity 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 Greater access to micro-finance for the poor 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 Greater voice and participation for citizens to help ensure greater accountability 12 Better quality public services 13 Other (please specify):_______________________ 108 The World Bank Georgia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Georgia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Georgia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Georgia solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank can have the most impact on development results in Georgia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Georgia? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Equality of opportunity (i.e., equity) assistance, medical insurance plan) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 19 Health (access to quality healthcare services) expenditure, fiscal system reform) Transport infrastructure (e.g., roads, bridges, ports, 3 20 Education railway, airports) 4 Poverty reduction 21 Food security 5 Global/regional integration 22 Climate change (e.g., mitigation, adaptation) 6 Gender 23 Tourism 7 Crime and violence 24 Trade and exports 8 Domestic private sector development 25 Economic growth 9 Agriculture and rural development 26 Law and justice (e.g., judicial system) 10 Foreign direct investment 27 Regulatory framework 11 Water and sanitation 28 Waste management Energy (e.g., power generation incl. renewable and Transportation services (e.g., trade logistics, transit 12 nonrenewable, power transit and trade; alternative 29 services , urban and rural transportation) sources of energy: wind, solar geothermal, biomass) 13 Job creation/employment 30 Natural resource management (e.g., oil, gas, mining) 14 Financial markets 31 Anti corruption 15 Municipal, urban and regional development 32 Information and communications technology 16 Environmental sustainability 33 Disaster management 17 Youth development 34 Internally displaced persons (housing, social inclusion) 109 The World Bank Georgia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Georgia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending   Financial resources: policy based lending / budget 2   support to the Government 3 Mobilizing third party financial resources   4 Technical assistance   5 Policy advice   6 Donor coordination   7 Data   8 Training/capacity building   9 Studies/analyses   10 Convening/facilitating   11 Linkage to non-Bank expertise   12 Other (please specify):_______________________   B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Georgia? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Georgia 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Imposing technocratic solutions without regard to political realities 11 World Bank processes too slow and complex 12 Too bureaucratic in its operational policies and procedures 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not client focused 16 Other (please specify): __________________________________________________ 110 The World Bank Georgia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in Georgia? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Faith based organizations 12 Other (please specify): __________________________ 111 The World Bank Georgia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent do you agree with the following statements about the World Bank’s work in Georgia, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B10 1 2 3 4 5 6 7 8 9 10  role in development in Georgia The World Bank’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Georgia The World Bank supports programs and strategies B12 1 2 3 4 5 6 7 8 9 10  that are realistic for Georgia The World Bank treats clients and stakeholders in B13 1 2 3 4 5 6 7 8 9 10  Georgia with respect To what extent is the World Bank an effective development partner in Georgia, in terms of each of the following? To no To a very Don't degree at significant know all degree B14 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the World Bank’s products B15 1 2 3 4 5 6 7 8 9 10  and services) Flexibility (in terms of changing country B16 1 2 3 4 5 6 7 8 9 10  circumstances) B17 Being inclusive 1 2 3 4 5 6 7 8 9 10  B18 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B19 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B20 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Collaboration with groups outside of the B21 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B23 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B24 1 2 3 4 5 6 7 8 9 10  the ground B25 Follow through over time 1 2 3 4 5 6 7 8 9 10  112 The World Bank Georgia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B26. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 113 The World Bank Georgia Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Georgia, on a ten point scale? Not effective Very Don't at all effective know C1 Anti corruption 1 2 3 4 5 6 7 8 9 10  C2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  Transport infrastructure (e.g., roads, bridges, ports, C3 1 2 3 4 5 6 7 8 9 10  railway, airports) C4 Crime and violence 1 2 3 4 5 6 7 8 9 10  C5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  C6 Municipal, urban and regional development 1 2 3 4 5 6 7 8 9 10  C7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  C8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  C9 Tourism 1 2 3 4 5 6 7 8 9 10  C10 Waste management 1 2 3 4 5 6 7 8 9 10  C11 Poverty reduction 1 2 3 4 5 6 7 8 9 10  C12 Gender 1 2 3 4 5 6 7 8 9 10  C13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  C14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  C15 Water and sanitation 1 2 3 4 5 6 7 8 9 10  C16 Trade and exports 1 2 3 4 5 6 7 8 9 10  C17 Economic growth 1 2 3 4 5 6 7 8 9 10  Energy (e.g., power generation incl. renewable and C18 nonrenewable, power transit and trade; alternative 1 2 3 4 5 6 7 8 9 10  sources of energy: wind, solar geothermal, biomass) C19 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government C20 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) C21 Job creation/employment 1 2 3 4 5 6 7 8 9 10  C22 Financial markets 1 2 3 4 5 6 7 8 9 10  C23 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  C24 Health (access to quality healthcare services) 1 2 3 4 5 6 7 8 9 10  C25 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  C26 Global/regional integration 1 2 3 4 5 6 7 8 9 10  C27 Food security 1 2 3 4 5 6 7 8 9 10  C28 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social C29 1 2 3 4 5 6 7 8 9 10  assistance, medical insurance plan) C30 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  Transportation services (e.g., trade logistics, transit C31 1 2 3 4 5 6 7 8 9 10  services , urban and rural transportation) C32 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  C33 Youth development 1 2 3 4 5 6 7 8 9 10  C34 Internally displaced persons (housing, social inclusion) 1 2 3 4 5 6 7 8 9 10  114 The World Bank Georgia Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C35. To what extent does the World Bank’s work help to achieve development results in Georgia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Georgia, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank’s financial instruments (i.e., investment lending, Development Policy C36 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Georgia The World Bank meets Georgia’s needs for C37 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 115 The World Bank Georgia Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. When thinking about the development challenges in Georgia, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 effectiveness, public financial management, public 18 Crime and violence expenditure, fiscal system reform) 2 Gender 19 Education 3 Domestic private sector development 20 Global/regional integration 4 Foreign direct investment 21 Information and communications technology Transport infrastructure (e.g., roads, bridges, ports, 5 Water and sanitation 22 railway, airports) 6 Trade and exports 23 Tourism Energy (e.g., power generation incl. renewable and nonrenewable, power transit and trade; alternative 7 24 Natural resource management (e.g., oil, gas, mining) sources of energy: wind, solar geothermal, biomass) 8 Disaster management 25 Job creation/employment Social protection (e.g., pensions, targeted social 9 26 Health (access to quality healthcare services) assistance, medical insurance plan) 10 Climate change (e.g., mitigation, adaptation) 27 Economic growth 11 Poverty reduction 28 Agriculture and rural development 12 Law and justice (e.g., judicial system) 29 Food security 13 Anti corruption 30 Environmental sustainability 14 Financial markets 31 Regulatory framework 15 Equality of opportunity (i.e., equity) 32 Waste management 16 Municipal, urban and regional development 33 Youth development Transportation services (e.g., trade logistics, transit Internally displaced persons (housing, social 17 34 services , urban and rural transportation) inclusion) 116 The World Bank Georgia Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Georgia, how effective do you believe the World Bank’s knowledge work and activities are at: Not Very Don't effective effective know at all D3 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D4 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10  Providing support for program D5 1 2 3 4 5 6 7 8 9 10  implementation In Georgia, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D6 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D7 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Georgia’s development D8 1 2 3 4 5 6 7 8 9 10  priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D10 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D11 1 2 3 4 5 6 7 8 9 10  good practices. D12 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10  D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D14 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Georgia’s specific D15 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D16. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 117 The World Bank Georgia Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank’s conditions on its lending E5 1 2 3 4 5 6 7 8 9 10  are reasonable Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10  Georgia’s institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10  continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10  coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 118 The World Bank Georgia Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN GEORGIA F1. How significant a role do you believe the World Bank SHOULD pl ay in Georgia’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Georgia? (Choose no more than TWO) 1 Improve the quality of its experts as related to Georgia’s specific challenges 2 Reduce the complexity of obtaining World Bank financing Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 3 terms) 4 Reach out more to groups outside of government 5 Ensure greater selectivity in its work 6 Provide more adequate data/knowledge/statistics/figures on Georgia’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Increase availability of Fee-Based services 10 Work faster 11 Other (please specify): ______________________________________________ 119 The World Bank Georgia Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Georgia? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank publications and other written materials 7 Mobile phones 8 Social media (Facebook, Twitter, Youtube) 9 Blogs 10 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 120 The World Bank Georgia Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more often than I did a G8 1 2 3 4 5 6 7 8 9 10  few years ago I find the World Bank websites easy to navigate. (Only G9 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G10 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know G11 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information G12 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 121 The World Bank Georgia Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Former Official of Government, Ministry 22 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Gender / equality of opportunity 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment 18 Other (please specify): _______________________ 122 The World Bank Georgia Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Georgia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Tbilisi 2 Other H6. Please indicate your gender. 1 Female 2 Male Thank you for completing the survey! 123