The World Bank Report No: ISR15466 Implementation Status & Results Jordan Ombudsman Capacity-Building Support (P122070) Public Disclosure Copy Operation Name: Ombudsman Capacity-Building Support (P122070) Project Stage: Implementation Seq.No: 3 Status: ARCHIVED Archive Date: 06-Jul-2014 Country: Jordan Approval FY: 2011 Product Line: Institutional Development Fund Region: MIDDLE EAST AND NORTH AFRICA Lending Instrument: Implementing Agency(ies): Ombudsman Bureau/MOPIC Key Dates Board Approval Date 31-Mar-2011 Original Closing Date 04-Jul-2014 Planned Mid Term Review Date 10-Jan-2013 Last Archived ISR Date 09-Sep-2013 Effectiveness Date 10-Jul-2011 Revised Closing Date 10-Jul-2014 Actual Mid Term Review Date 20-Sep-2013 Project Development Objectives Project Development Objective (from IDF Proposal) To build the capacity of the Ombudsman Bureau to deliver its mandate efficiently and effectively, by achieving the following: (i) Strengthening its service delivery and management systems (ii) Establishing a complaints administration processes that resolvescomplaints in a fair manner and in timely fashion (iii) Ensuring recommendations to other public bodies about improvement of services are accepted and implemented Has the Project Development Objective been changed since Board Approval of the Project? Yes No Component(s) Component Name Component Cost Improve human resources and management capacity 44980.68 Strengthen complaints management system 183948.80 Strengthen collaboration and information-sharing within public sector 15000.00 Public Disclosure Copy Financial Supervision 6070.52 Overall Ratings Previous Rating Current Rating Progress towards achievement of PDO Moderately Unsatisfactory Satisfactory Overall Implementation Progress (IP) Moderately Unsatisfactory Moderately Satisfactory Overall Risk Rating Substantial Moderate Implementation Status Overview The overall progress of this program remained very slow until December 2013, due mainly to the decision of the National Assembly to merge the Ombudsman Bureau (OB) with the Page 1 of 5 The World Bank Report No: ISR15466 Anti-Corruption Commission (ACC), an initiative that was not discussed with the Council of Ministers. However, the acting Head of the Ombudsman Bureau informed the Bank in January 2014 that the proposal of the National Assembly was likely to be rejected by the Senate, which is effectively what happened three months later, and assured it that the implementation of project activities would continue. Public Disclosure Copy In this particular context and based on in-depth discussions held between the Bank and the Ombudsman Bureau, it was decided by the Ombudsman Bureau to restructure the program in order to speed its implementation in line with recent political and technical developments. The requested changes were as follows: 1. Changes to Component 1. It was proposed to cancel Activity 1.1 (Develop human resource policies and systems: 1.1.1; 1.1.2; 1.1.3 and 1.1.4), considered to be a second priority, in order to use the available funding for additional consulting services. Around 70% of training activities (1.2.1) are currently completed. 2. Changes to Component 2. It was first proposed to merge Activities 2.1.1 (Draft guidelines for management of complaints established), 2.1.2 (Define procedures for the assessment of systematic issues) and 2.2.1 (Production of statistics to provide basis for policy decision) under one consultation. Then, the scope of Activity 2.2.2 (Establishment of automation and comprehensive database [Website + Archive + Data entry]) would be extended to the following interventions: i) Case management system; ii) Data entry – Case management system; iii) Archiving system; iv) Data entry – Archiving system; and v) Website management. As a final step, Activity 2.1.3. (Information for complaint guidelines developed and disseminated) would be implemented through the preparation of a film on the Ombudsman Bureau. 3. Changes to Component 3. It was proposed to cancel Activity 3.2.1 (Production of model annual report). It was also proposed to merge Activity 3.2.2 (Methodology for identifying and promoting good practices) and Activity 1.2.1 (Development of a detailed training plan covering all levels of position) under one consultation with another expert. 4. Changes to Component 4. Activity 4.1.1 (Two audits conducted by independent auditors) would be implemented by the Audit Bureau for an amount not to exceed USD 6,000 – Lump-sum (Refer to Contract for Consultancy between the Ombudsman Bureau and the Audit Bureau signed on September 16, 2013 for three audit reports: i) Period July 1, 2011 to December 31, 2012; ii) Period January 1, 2013 to December 31, 2013; and iii) Period January 1, 2014 to July 10, 2014 plus grace period ending November 10, 2014). Public Disclosure Copy Moreover, an amount of USD 70.52 was already spent for the translation of the contract between the Ombudsman Bureau and the Audit Bureau into the English language. Around 75% of the Audit activities (4.1.1) are currently completed. 5. Reallocation of Funds. The proposed changes to Components 1, 2, 3 and 4 would have an impact on the allocation of the amounts of the Grant, as the amount to be allocated to Component 1, which was initially USD 40,000, rose to USD 44,980.68, the amount to be allocated to Component 2, which was initially USD 134,000, rose to USD 183,948.80, the amount to be allocated to Component 3, which was initially USD 65,000, fell to USD 15,000, and the amount to be allocated to Component 4, which was initially USD 11,000, fell to USD 6,070.52. The following tables show the proposed changes by (a) Components, and (b) Categories of Financing. Components Allocation Page 2 of 5 The World Bank Report No: ISR15466 Component 1: Improving human resources and management capacity Current: $ 40,000 Revised: $ 44,980.68 Public Disclosure Copy Component 2: Strengthening complaints management system Current: $134,000 Revised: $ 183,948.80 Component 3: Strengthening collaboration and information-sharing within public sector Current: $65,000 Revised: $ 15,000.00 Component 4: Financial supervision Current: $ 11,000 Revised: $ 6,070.52 TOTAL AMOUNT: $250,000.00 Category (1) Goods and non-consulting services Current Amount of the Grant Allocated (expressed in USD): 40,000.00 Revised Amount of the Grant Allocated (expressed in USD): 18,199.64 Percentage of Expenditures to be Financed (exclusive of Taxes): 100% (2) Consulting services Current Amount of the Grant Allocated (expressed in USD): 134,000.00 Revised Amount of the Grant Allocated (expressed in USD): 5,005.00 Percentage of Expenditures to be Financed (exclusive of Taxes): 100% (3) Training Current Amount of the Grant Allocated (expressed in USD): 65,000.00 Revised Amount of the Grant Allocated (expressed in USD): 8,486.46 Public Disclosure Copy Percentage of Expenditures to be Financed (exclusive of Taxes): 100% (4) Other (e.g. Audit) Current Amount of the Grant Allocated (expressed in USD): 11,000.00 Revised Amount of the Grant Allocated (expressed in USD): 70.52 Percentage of Expenditures to be Financed (exclusive of Taxes): 100% (5) Goods and non- consulting services / Consulting Services / Training / Audit Current Amount of the Grant Allocated (expressed in USD): - Revised Amount of the Grant Allocated (expressed in USD): 218,238.38 Percentage of Expenditures to be Financed (exclusive of Taxes): 100% Page 3 of 5 The World Bank Report No: ISR15466 TOTAL AMOUNT 250,000.00 250,000.00 The restructuring of the program was endorsed by the Bank but, unfortunately, it was not possible to agree to the extension of the Closing Date (10 July 2014) considering that no Public Disclosure Copy further extensions are now possible within the IDF. Locations No Location data has been entered Results Indicators Indicator Name Core Unit of Measure Baseline Current End Target Reduction in time need to resolve case to an Days Value average of three months Date 19-Aug-2013 Comments more than 6 months at present, 62% of cases are average 3 months resolved in less than three months Within two years, 50% of decisions will be Percentage Value implemented Date Comments 2011 annual report put at 35% the number of decisions implemented Formal procedures for improved cooperation Number Value developed with four of the eight agencies Date receiving most complaints Comments Data on Financial Performance (as of 17-Jun-2014) Financial Agreement(s) Key Dates Public Disclosure Copy Project Ln/Cr/Tf Status Approval Date Signing Date Effectiveness Date Original Closing Date Revised Closing Date P122070 TF-99639 Effective 04-Jul-2011 10-Jul-2011 10-Jul-2011 04-Jul-2014 10-Jul-2014 Disbursements Project Ln/Cr/Tf Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P122070 TF-99639 Effective USD 0.25 0.25 0.00 0.08 0.17 31.00 Disbursement Graph Page 4 of 5 The World Bank Report No: ISR15466 Public Disclosure Copy Key Decisions Regarding Implementation None at this time Restructuring History There has been no restructuring to date. Related Projects There are no related projects. Public Disclosure Copy Page 5 of 5