The World Bank Report No: ISR13207 Implementation Status & Results Sri Lanka E-Lanka Development (P081771) Public Disclosure Copy Operation Name: E-Lanka Development (P081771) Project Stage: Implementation Seq.No: 19 Status: ARCHIVED Archive Date: 05-May-2014 Country: Sri Lanka Approval FY: 2005 Product Line: IBRD/IDA Region: SOUTH ASIA Lending Instrument: Specific Investment Loan Implementing Agency(ies): Information and Communication Technology Agency (ICTA) Key Dates Board Approval Date 21-Sep-2004 Original Closing Date 31-Dec-2009 Planned Mid Term Review Date 29-Jan-2008 Last Archived ISR Date 27-Sep-2013 Effectiveness Date 27-Jan-2005 Revised Closing Date 31-Dec-2013 Actual Mid Term Review Date 29-Jan-2008 Project Development Objectives Project Development Objective (from Project Appraisal Document) The project developmet obective is to enhance growth and equity through:(i) improved access and use of means of information and communication;(ii) access to and use of public services on-line by businesses and citizens; and (iii) enhanced competitiveness of the private sector and in particular of knowledge industry and SMEs. The objective will be achieved by: (i) establishing an effective, citizen-centered and business-friendly government; (ii) empowering the rural poor, disadvantaged groups, women, and youth through increased and affordable access to information and communication tools; (iii) developing leadership and skills in ICT; and (iv) creating employment in the ICT industry and ICT.enabled services, and enhancing the competitiveness of user industries and services. Project component programs are 1.ICT Policy, Leadership and Institutional Development Program 2.ICT Human Resources Development and Industry Promotion Program 3.Regional Telecommunication Network Development Program 4.Telecenter Development Program 5.Reengineering Government Program 6.E-Society Program Has the Project Development Objective been changed since Board Approval of the Project? Yes No Component(s) Component Name Component Cost E-POLICY AND INSTITUTIONAL DEV. PROG. 2.55 RE-GOVERNMENT PROGRAM 3.75 Public Disclosure Copy E-SOCIETY PROGRAM 1.24 ICT CAPACITY BUILDING PROGRAM 1.31 REGIONAL TELECOMMUNICATIONS PROGRAM 0.55 Telecenters 1.15 Overall Ratings Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Moderately Unsatisfactory Page 1 of 6 The World Bank Report No: ISR13207 Previous Rating Current Rating Overall Risk Rating Moderate Moderate Public Disclosure Copy Implementation Status Overview This is the ISR for the Additional Financing for the E-Lanka Development Project based on the December 2013 mission. The main goal of the parent and the Additional Financing (AF) projects is to bring the benefits of the global knowledge economy to both urban centers and rural areas of Sri Lanka. The project envisioned that “the dividends of ICT would be brought to every village, citizen, and business, and transform the way government thinks and works”. The e-Sri Lanka vision went far beyond telecommunications and has been an integrated, multi-sectoral e-Development approach intended to holistically address Sri Lanka’s many ICT deficits. This vision was to be achieved through a series of programs that include : (a) E-Leadership - Strategic policy and regulatory reforms including laws and authorizing electronic signatures and electronic financial transactions, (b) E-Government - ICT investments to deliver government services online, (c) Infrastructure - building fiber optic backbone and high speed broad-band internet access, (d) e-Society - establishing nenasalas (telecenters) throughout the country that provide broad-band internet access to improve rural socio-economic development and the implementation of rural ICT initiatives through competitive e-society grants, and (e) e-Industry - enhancing the competitiveness of the country’s ICT private sector and opening up opportunities for investment by expanding the broadband network and incentives for private sector investments in strong ICT and ICT- enabled industries. The original project was successfully implemented by the Information Communication Technology Agency (ICTA), a nimble and dynamic institution empowered by the country’s parliament to perform the dual role of defining the ICT policy and implementation strategy for Sri Lanka. Noteworthy achievements under the original project were the funding of 600 telecenters – called nenasalas – across the island. The nenasalas serve as rural outposts for internet cafes, computer literacy centers, and bases for outsourcing businesses that create jobs in rural areas. The nenasalas are also the base for citizen access to a wide variety of services, such as: • Local radio broadcasts of market prices and crop/agricultural information to farmers, • E-health/telemedicine facilities to rural patients • Availability of digital “talking books” (audio books) for the visually impaired, and • Visual hearing aids for the hearing impaired. Through the nenasalas, basic IT literacy is being built among secondary school students. They also facilitate distance learning which covers 84 percent of the country through MODES – the national online distance education service. Nenasalas based in rural areas are particularly popular as IT learning sites in a safe environment for young girls. Since project inception the computer literate population has increased from 7 to nearly 60 percent today. The AF project was intended to support the momentum that had been created in the original project and was designed to extend ICT services to areas not previously covered -- especially the North and East of the country. Implementation of Additional Financing also required continued tracking of some of the most important indicators in the original project. These indicators included: (i) Number of citizens carrying out on line transactions with the Government; (ii) the number of Chief Information Officers (CIOs) trained as agents of Public Disclosure Copy change in Government Departments and Agencies; and, (iii) the number of jobs created through IT and IT enabled services. Recent achievements are as follows: • The number of citizens that conduct on-line transactions with the Government has increased from 5.8 million in December 2011 to 11.0 million by the end of November 2013. • 165 new CIOs have been trained and 89% of them have completed all training modules. • By the end of 2013 this sector had created over 75,000 jobs that were directly attributable to the project's intervention that fostered investments in ICT and IT enabled services industries according to the survey. The North and Eastern provinces have been linked to the rest of the country via Lanka Government Network (with additional financing to the Re-Engineering Government Component). The establishment of 74 LGN sites in North and Eastern Provinces provides the tools for public sector staff to be more productive and efficient and in turn enable the delivery of convenient and effective services to citizens. This is in addition to the introduction of twenty five new e-services (G2G, G2C, and G2B) that are being implemented in Page 2 of 6 The World Bank Report No: ISR13207 collaboration with 550 government organizations and 25 district secretariats. Training in specific areas of change management was provided for government officials from the northern districts of Jaffna, Vuvuniya, Kilinochchi, Trinco, Mulativu and Mannar in Government entities. Already 40 tele-centers in the Northern and Eastern provinces have been set up. Public Disclosure Copy Locations No Location data has been entered Results Project Development Objective Indicators Indicator Name Core Unit of Measure Baseline Current End Target Improved access and use of ICT in target Number Value 0.00 43475.00 40000.00 areas (1A) Date 30-Jun-2004 30-Nov-2013 31-Dec-2013 Comments November 2013 Survey. This The original target was 5000, is only for core services but this was revised upwards identified in the original during Additional Financing to project. 40,000. Satisfaction rate Percentage Value 0.00 70.00 70.00 Sub Type Supplemental Improved access and use of ICT in target Percentage Value 0.00 77.00 75.00 areas (1B) Date 30-Jun-2004 30-Nov-2013 31-Dec-2011 Comments CAP is the community CAP - 25% low usage, 44% assistance program and PAP average, 31% high usage; is the partnership assistance PAP - 20% low usage, 80% program. The 80% is the rate high usage of satisfaction with the applications developed through the e-society Fund by Public Disclosure Copy users. Access to and use of public services on-line by Number Value 0.00 9060061.00 7500000.00 business and citizens (2) Date 30-Jun-2004 05-Jul-2013 31-Dec-2013 Comments 50% of Government Organizations comply Percentage Value 0.00 38.00 50.00 with e-government policy Sub Type Supplemental Page 3 of 6 The World Bank Report No: ISR13207 % reduction in average time to obtain Number Value 20.00 government services by citizens and level of Sub Type Date satisfaction Breakdown Comments < 8 hrs - 32% A survey is planned to collect Public Disclosure Copy 9-40 - 17% the data prior to closing date. 41-80 - 14% > 80 hrs - 37% Enhanced competitiveness of the private sector Number Value 20279.00 70256.00 60000.00 and in particular of knowledge industry and Date 30-Jun-2004 25-Mar-2011 31-Dec-2013 SMEs Comments Survey is being carried out to obtain latest data. Reach 4.2 score on the business usage Number Value 3.46 4.60 4.70 subscale of the NRI index Sub Type Supplemental Intermediate Results Indicators Indicator Name Core Unit of Measure Baseline Current End Target Developed local leadership in ICT and enabling Percentage Value 641.00 788.00 685.00 environment (KPI1) Date 30-Jun-2004 30-Dec-2013 31-Dec-2013 Comments Unit of measure is number not During AF 147 CIOs were This target has been percentage-Not permitted to trained. achieved. change ICTA effectively meeting its annual targets in Percentage Value 0.00 100.00 100.00 the strategic plan Sub Type Supplemental mprovement in rating of ICT policy environment Number Value 3.13 2.60 4.19 using NRI index Sub Type Supplemental Establish 200 telecenters out of which 170 will Number Value 0.00 729.00 240.00 Public Disclosure Copy be operational and 75 financially sustainable Date 30-Jun-2004 05-Jul-2013 31-Dec-2013 Comments 533 operational, 351 208 operational, 85 financially financially sustainable sustainable. The additional financing will add 40 more for the underserved areas Gender and age diversity of telecenter users Percentage Value 0.00 48.00 40.00 Sub Type Supplemental Page 4 of 6 The World Bank Report No: ISR13207 Age diversity of telecenter users Percentage Value 0.00 82.00 70.00 Sub Type Supplemental Public Disclosure Copy Effective citizen-centered and business friendly Number Value 0.00 180.00 165.00 government Date 30-Jun-2004 05-Jul-2013 31-Dec-2013 Comments 0 services for private sector, 0 135 services for private The original target of 145 for public sector sector, 20 for public sector services was achieved by the Another 25 eServices were original project . The additional financing project added another 20 services to be developed to a total target of 165. Increased awareness of ICT opportunities, Percentage Value 0.00 77.00 75.00 capacity to implement ICT projects, and to Date 30-Jun-2004 25-Mar-2011 31-Dec-2013 contribute to socio-economic development Comments CAP is the community Completed. CAP: 70% aware, 70% have assistance program and PAP access; is the partnership assistance PAP: 70% aware, 70% have program. access % of projects (recommended by e-SF Board for Percentage Value 0.00 82.90 80.00 funding) scaled up/ replicated by donors Sub Type Supplemental Level of competition for Partnership grants Percentage Value 0.00 12.50 3.00 measured by ratio of applications to grants Sub Type awarded Supplemental Level of competition for Community grants Percentage Value 0.00 3.40 3.00 measured by ratio of applications to grants Sub Type awarded Supplemental Public Disclosure Copy Data on Financial Performance (as of 06-Dec-2013) Financial Agreement(s) Key Dates Project Ln/Cr/Tf Status Approval Date Signing Date Effectiveness Date Original Closing Date Revised Closing Date P081771 IDA-39860 Closed 21-Sep-2004 15-Dec-2004 27-Jan-2005 31-Dec-2009 31-Dec-2013 P081771 IDA-50510 Closed 31-Jan-2012 01-Mar-2012 23-Mar-2012 31-Dec-2013 31-Dec-2013 P081771 TF-52884 Closed 24-Sep-2004 24-Sep-2004 24-Sep-2004 03-Oct-2007 23-Sep-2008 Disbursements (in Millions) Project Ln/Cr/Tf Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed Page 5 of 6 The World Bank Report No: ISR13207 P081771 IDA-39860 Closed USD 53.00 42.71 10.29 45.46 0.00 106.00 P081771 IDA-50510 Closed USD 11.00 11.00 0.00 10.83 0.01 98.00 P081771 TF-52884 Closed USD 0.91 0.44 0.48 0.44 0.00 100.00 Public Disclosure Copy Disbursement Graph Key Decisions Regarding Implementation The project was closed on December 31, 2013. Restructuring History CD Approved on 14-Nov-2008, Level two Approved on 29-Apr-2011, Level two Approved on 18-Oct-2011, Level two Approved on 19-Dec-2011 Public Disclosure Copy Related Projects P128702-SL: E-Srilanka Development Project Additional Financing Page 6 of 6