88138 Armenia Country Opinion Survey Report (July 2013 - June 2014) The World Bank Armenia Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Armenia ..................................................10 V. Overall Attitudes toward the World Bank .................................14 VI. Sectoral Effectiveness................................................................21 VII. World Bank Knowledge and Instruments ..................................25 VIII. How the World Bank Operates ..................................................35 IX. The Future Role of the World Bank in Armenia .........................38 X. Communication and Openness..................................................40 XI. Appendices ................................................................................46 2 The World Bank Armenia Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Armenia perceive the Bank;  Obtain systematic feedback from stakeholders in Armenia regarding:  Their views regarding the general environment in Armenia;  Their overall attitudes toward the World Bank in Armenia;  Overall impressions of the World Bank ’s effectiveness and results, knowledge and research, and communication and information sharing in Armenia; and  Perceptions of the World Bank’s future role in Armenia.  Use data to help inform the Armenia country team’s strategy. II. Methodology In September-October 2012, 213 stakeholders of the World Bank in Armenia were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President; the office of the Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch. A total of 192 stakeholders participated in the country survey (90% response rate). Respondents received questionnaires via courier and returned them accordingly. Respondents were asked about: general issues facing Armenia; their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge; working with the World Bank; the Bank’s future role in Armenia; and the Bank’s communication and information sharing in Armenia. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Sco recard. These questions are identified throughout the survey report. A. General Issues Facing Armenia: Respondents were asked to indicate whether Armenia is headed in the right direction, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty and generating economic growth in Armenia. 3 The World Bank Armenia Country Survey 2013 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Armenia, Bank staff preparedness to help Armenia solve its development challenges, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the most and least effective instruments in helping to reduce poverty in Armenia, with which stakeholder groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in Armenia, the extent to which the Bank meets Armenia’s need for knowledge services and financial instruments, and the Bank’s level of effectiveness across thirty-one development areas, such as economic growth, governance and anti corruption, job creation, and others. D. The World Bank’s Knowledge: Respondents were asked to indicate how frequently they consult Bank knowledge/research, the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank’s knowledge/research, including how significant of a contribution it makes to development results, its technical quality, and the extent to which Armenia received value for money from the Bank’s fee -for-service products. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank ’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Armenia’s institutional capacity, and providing effective implementation support. F. The Future Role of the World Bank in Armenia: Respondents were asked to rate how significant a role the Bank should play in Armenia’s development in the near future and to indicate what the Bank should do to make itself of greater value in Armenia. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s website s. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Armenia, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from the 171 respondents (90% response rate) who completed the survey in FY 2005 and the 212 respondents (96% response rate) who completed the survey in FY 2003. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Armenia Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, the small number of respondents from the office of the President and the office of the Prime Minister were combined with respondents from the office of Minister; consultants/contractors working on Bank-supported projects were combined with respondents from PMUs; respondents from private foundations were combined with those from NGOs and CBOs; respondents from the financial sector and private banks were combined with those from private sector organizations; and the few respondents from the office of Parliamentarian, local government, the media, and the judiciary branch were included in the “Other” category. Note that there were no respondents from trade unions and faith-based groups. Percentage of Respondents (N=185) Employee of Ministry/ Ministerial Department/ 13% Implementation Agency PMU 12% Other 11% Office of Minister 10% NGO 10% Academia/ Research institute/ Think tank 9% Independent Government Institution 8% Office of the President, Prime Minister 5% Multilateral agency 4% Private sector organization 4% Office of Parliamentarian 3% Local Government office or staff 3% Financial sector/Private bank 3% Private foundation 2% Media 1% Consultant/ Contractor on Bank Supported Project <1% Bilateral agency <1% Community Based Organization <1% Judiciary branch <1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank Armenia Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=184) Education 16% Other 14% Governance 11% Agricultural development 6% Water and sanitation 6% Health 5% Public financial management 5% Information and communications technology 4% Public sector reform 4% Economic growth 3% Law and justice 3% Anti-corruption 3% Domestic private sector development 3% Environmental sustainability 3% Transport 3% Energy 2% Regulatory framework 2% Rural development 2% Social protection 2% Basic infrastructure 1% Equality of opportunity 1% Monitoring and evaluation 1% Foreign direct investment <1% Job creation/employment <1% Poverty reduction <1% Trade and exports <1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank Armenia Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  The vast majority of respondents indicated that they were located in Yerevan. Because of the small number of respondents from different provinces (marzer), these locations were combined in the “Marz” category for all further analyses.  Responses across both geographic locations for all country survey questions can be found in the Appendix C (see page 83). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=181) Yerevan 90% Marz 10% “Which best represents your geographic location?” (Respondents chose from a list.) 7 The World Bank Armenia Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Armenia, can be found in the Appendix E (see page 97). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. Percentage of Respondents (N=186) Yes 84% No 16% "Currently, do you professionally collaborate/work with the World Bank in your country?” Percentage of Respondents (N=183) Collaborate as part of my professional duties 68% Engage in World Bank related/sponsored events/ 40% activities Use World Bank reports/data 29% Use World Bank website for information, data, 12% research, etc. Observer (i.e., follow in media, discuss in 11% informal conversations, etc.) “Which of the following describes most of your exposure to the World Bank in Armenia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Armenia Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the World Bank received a mean rating of 7.7; this was statistically similar to the mean ratings received in the FY ’05 country survey (7.8) and the FY ’03 country survey (8.0).  Respondents from PMUs/consultants/contractors on Bank supported projects and the office of the President/Prime Minister/Minister indicated the highest levels of familiarity whereas respondents from bilateral/multilateral agencies and “other” organizations indicated significantly lower levels.  It should be noted that respondents’ ratings of familiarity with the Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Armenia, the Bank’s ability to help achieve development results, and the Bank’s relevance to Armenia’s development. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.7 PMU/ Consultant/ Contractor on Bank project 8.8 Office of President/ Prime Minister/ Minister 8.5 Independent Government Institution 8.1 Employee of Ministry/ Ministerial 7.9 Department/ Implementation Agency NGO/ CBO/ Private foundation 7.9 Private sector/ Financial sector/ Private bank 7.8 Academia/ Research institute/ Think tank 7.0 Other 6.6 Bilateral/ Multilateral Agency 6.4 “How familiar are you with the work of the World Bank in Armenia on a ten -point scale?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Armenia Country Survey 2013 IV. General Issues Facing Armenia Headed in the Right Direction  A majority of respondents across most stakeholder groups indicated that Armenia was headed in the right direction, except respondents from NGOs/CBOs/private foundations who were more likely to indicate that Armenia was headed in the wrong direction and respondents from bilateral/multilateral agencies who tended to indicate that they were not sure whether Armenia was headed in the right or wrong direction. Percentage of Respondents (N=178) The right direction 70% The wrong direction 10% Not sure 20% "In general would you say that Armenia is headed in ... ?” (Respondents chose from a list.) 10 The World Bank Armenia Country Survey 2013 IV. General Issues Facing Armenia (continued) Development Priority Percentage of Respondents (N=164) Education 14% 11% 11% 36% Anti-corruption 14% 13% 9% 35% Job creation/employment 8% 13% 10% 31% Law and justice 9% 9% 7% 25% Economic growth 11% 7% 7% 25% Poverty reduction 12% 8% 5% 24% Equality of opportunity 6% 6% 4% 16% Governance 5% 4% 5% 14% Rural development 3% 6% 5% 14% Domestic private sector development 3% 2% 7% 11% Public financial management 2% 5% 2% 9% Social protection 1%2% 5% 8% Public sector reform 3% 1%5% 8% Agricultural development 3% 3% 2% 8% Information and communications technology 1% 2% 4% 7% Health 4% Foreign direct investment 4% Trade and exports 3% Environmental sustainability 3% Most important Energy Second most important 3% Third most important Transport 3% Food security 2% When considering development priorities, which ONE development priority below is the most important in Armenia? Which ONE is the second most important priority? Which ONE is the third most important priority? (Respondents chose from a list.) 11 The World Bank Armenia Country Survey 2013 IV. General Issues Facing Armenia (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=190) Job creation/employment 55% Domestic private sector development 32% Economic growth 29% Anti-corruption 23% Education 23% Rural development 18% Governance 16% Agricultural development 15% Social protection 13% Law and justice 13% Equality of opportunity 13% Public financial management 10% Foreign direct investment 9% Public sector reform 5% Water and sanitation 3% Trade and exports 3% Natural resource management 3% Transport 2% Environmental sustainability 2% Health 2% Information and communications technology 2% “Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Armenia? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 12 The World Bank Armenia Country Survey 2013 IV. General Issues Facing Armenia (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=190) Domestic private sector development 29% Trade and exports 26% Agricultural development 24% Job creation/employment 23% Anti-corruption 23% Foreign direct investment 22% Equality of opportunity 21% Law and justice 19% Governance 19% Information and communications technology 16% Education 12% Public financial management 12% Rural development 9% Natural resource management 8% Basic infrastructure 7% Regulatory framework 7% Public sector reform 6% Energy 5% Water and sanitation 3% Health 2% Environmental sustainability 2% Transport 2% “Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Armenia? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 13 The World Bank Armenia Country Survey 2013 V. Overall Attitudes toward the World Bank Where the World Bank Should Focus its Resources Percentage of Respondents (N=189) Education 24% Economic growth 23% Agricultural development 21% Poverty reduction 20% Rural development 19% Basic infrastructure 16% Anti-corruption 16% Law and justice 14% Public sector reform 14% Domestic private sector development 14% Job creation/employment 14% Equality of opportunity 13% Governance 13% Health 11% Information and communications technology 10% Trade and exports 7% Transport 7% Energy 6% Public financial management 6% Natural resource management 6% Water and sanitation 6% Foreign direct investment 4% Environmental sustainability 3% Regulatory framework 3% Social protection 2% “When thinking about how the World Bank can have the most impact on development results in Armenia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Armenia? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 14 The World Bank Armenia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard . The World Bank’s Overall Effectiveness (Indicator Question)  Across all respondents, ratings of the World Bank’s overall effectiveness in Armenia received a mean rating of 7.6; this was statistically similar to the mean ratings received in the FY ’05 country survey (7.6) and the FY ’03 country survey (7.8).  Respondents from the office of the President/Prime Minister/Minister and independent government institutions gave the highest ratings whereas respondents from bilateral/ multilateral agencies and NGOs/CBOs/private foundations gave significantly lower ratings.  Respondents from Yerevan and other geographic areas gave statistically similar ratings for the World Bank’s overall effectiveness in Armenia. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.6 Office of President/ Prime Minister/ Minister 8.6 Independent Government Institution 8.2 Employee of Ministry/ Ministerial 8.0 Department/ Implementation Agency PMU/ Consultant/ Contractor on Bank project 7.9 Academia/ Research institute/ Think tank 7.6 Private sector/ Financial sector/ Private bank 7.6 Other 7.3 NGO/ CBO/ Private foundation 6.6 Bilateral/ Multilateral Agency 6.0 “Overall, please rate your impression of the World Bank’s effectiveness in Armenia, on a ten point scale." (1-"Not effective at all", 10-"Very effective") 15 The World Bank Armenia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  Respondents from the office of the President/Prime Minister/Minister gave the highest ratings for the World Bank helping achieve development results in Armenia whereas respondents from NGOs/CBOs/private foundations gave significantly lower ratings.  Respondents from Yerevan and other geographic areas gave statistically similar ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 Office of President/ Prime Minister/ Minister 8.4 Independent Government Institution 7.7 PMU/ Consultant/ Contractor on Bank project 7.6 Employee of Ministry/ Ministerial 7.2 Department/ Implementation Agency Other 6.8 Private sector/ Financial sector/ Private bank 6.8 Academia/ Research institute/ Think tank 6.7 Bilateral/ Multilateral Agency 6.6 NGO/ CBO/ Private foundation 6.1 “To what extent does the World Bank's work help to achieve development results in Armenia, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 16 The World Bank Armenia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the World Bank’s staff being well prepared to help Armenia solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.3 Office of President/ Prime Minister/ Minister 8.9 Private sector/ Financial sector/ Private bank 8.6 Employee of Ministry/ Ministerial 8.5 Department/ Implementation Agency Academia/ Research institute/ Think tank 8.4 Independent Government Institution 8.2 NGO/ CBO/ Private foundation 8.0 PMU/ Consultant/ Contractor on Bank project 8.0 Other 7.9 Bilateral/ Multilateral Agency 7.3 "To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Armenia solve its most complicated development challenges, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 17 The World Bank Armenia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value  Respondents in the FY ’05 country survey* indicated that the World Bank’s greatest values to Armenia were financial resources (63%) and the Bank’s knowledge (42%). Percentage of Respondents (N=165) Financial resources 61% 10% 72% Technical assistance 13% 23% 36% Training/capacity building 6% 21% 27% Studies/analyses 2% 17% 19% Mobilizing third party financial resources 5% 12% 17% Policy advice 5% 8% 13% Donor coordination 4%5% 10% Data 4% Greatest value Convening/facilitating 2% Second greatest value “When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Armenia?” (Respondents chose from a list.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’05 survey. 18 The World Bank Armenia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness Percentage of Respondents (N=178) World Bank processes too slow and complex 29% Too bureaucratic in its operational policies and 27% procedures Not willing to honestly criticize policies and 23% reform efforts in the country Not adequately sensitive to political/social 16% realities in Armenia Not collaborating enough with non-state actors 15% Not enough public disclosure of its work 15% Not exploring alternative policy options 11% Not aligned with country priorities 10% Other 10% Imposing technocratic solutions without regard to 9% political realities Not aligned with other donors’ work 6% Staff too inaccessible 2% Arrogant in its approach 2% Not client focused <1% “Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Armenia? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 19 The World Bank Armenia Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=173) Reforms are not well thought out in light of 33% country challenges There is not an adequate level of citizen/civil 31% society participation The Government works inefficiently 21% Poor donor coordination 20% The World Bank is not sensitive enough to 18% political/social realities on the ground Lack of/inadequate levels of capacity in 18% Government The World Bank works too slowly 16% Political pressures and obstacles 11% The World Bank does not do adequate follow 6% through/follow-up Other 6% “When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 20 The World Bank Armenia Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Water and sanitation 7.4 Energy 7.3 Monitoring and evaluation 7.2 Basic infrastructure 7.1 Health 7.1 Agricultural development 7.0 Transport 7.0 Public financial management 6.9 Information and communications technology 6.9 Education 6.8 Public sector reform 6.7 Rural development 6.6 Gender 6.6 Economic growth 6.5 Communicable/non-communicable diseases 6.5 Poverty reduction 6.5 Foreign direct investment 6.4 Regulatory framework 6.4 Social protection 6.4 Food security 6.4 Governance 6.3 Trade and exports 6.2 Domestic private sector development 6.1 Job creation/employment 6.0 Equality of opportunity 5.9 Law and justice 5.9 Urban development 5.8 Natural resource management 5.8 Environmental sustainability 5.8 Climate change 5.7 Anti-corruption 5.7 (1-"Not effective at all", 10-"Very effective") 21 The World Bank Armenia Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were significant stakeholder differences in their ratings of the Bank’s effectiveness across twenty-two of these thirty-one areas. For the most part, respondents from the office of the President/Prime Minister/Minister and independent government institutions had the highest ratings across these areas whereas respondents from bilateral/multilateral agencies, NGOs/CBOs/private foundations, and academia/research institutes/think tanks tended to have significantly lower ratings for the Bank’s effectivenes s across these areas. Those areas with significant stakeholder group differences were:  “Water and sanitation”;  “Energy”;  “Health”;  “Agricultural development”;  “Public financial management”;  “Information and communications technology”;  “Education”;  “Public sector reform”;  “Rural development”;  “Gender”;  “Economic growth”;  “Communicable/non-communicable diseases”;  “Poverty reduction”;  “Foreign direct investment”;  “Regulatory framework”;  “Governance”;  “Domestic private sector development”;  “Equality of opportunity”;  “Law and justice”;  “Natural resource management”;  “Climate change”; and  “Anti-corruption”.  There were significant differences between geographic locations across three of these thirty-one areas. In all three instances, respondents from Yerevan had significantly lower ratings for the Bank’s effectiveness across these areas than respondents from other locations. Those areas with significant differences were:  “Regulatory framework”;  “Governance”; and  “Natural resource management ”.  Responses across all stakeholder groups, geographic locations, and country surveys can be found in the Appendix. 22 The World Bank Armenia Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significantly higher ratings for the Bank’s effectiveness compared to respondents in the FY’0 5 country survey in the following sectors: health, agricultural development, and gender. Respondents in this year’s country survey gave significantly lower ratings for the Bank’s effectiveness in domestic private sector development compared to respondents in the FY’03 country survey. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.1 Basic infrastructure 7.5 7.1 Health* 6.3 6.5 7.0 Agricultural development* 6.6 6.9 Public financial management 6.9 6.8 6.8 Education 6.5 6.9 6.7 Public sector reform 6.3 6.5 6.6 Gender* 5.7 6.5 Economic growth 6.8 6.7 6.5 Poverty reduction 6.4 6.3 6.4 Regulatory framework 6.6 6.7 6.4 Social protection 6.2 6.1 FY 2013 Domestic private sector development^ 6.4 6.7 FY 2005 5.9 FY 2003 Law and justice 5.9 (^FY 2013 significantly different from FY 2003; *FY 2013 significantly different from FY 2005.) 23 The World Bank Armenia Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Armenia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development result s increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Armenia. The areas determined to be key drivers from these analyses were:  Anti-corruption;  Poverty reduction; and  Equality of opportunity.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Armenia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  Job creation/employment;  Economic growth;  Anti-corruption; and  Governance. 24 The World Bank Armenia Country Survey 2013 VII. World Bank Knowledge and Instruments Knowledge: Frequency of Use Percentage of Respondents (N=187) Weekly 10% Monthly 26% A few times a year 45% Rarely 18% Never 2% “How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do?" (Respondents chose from a list.) 25 The World Bank Armenia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Meeting Armenia’s Knowledge Needs (Indicator Question)  Respondents from the office of the President/Prime Minister/Minister and independent government institutions had the highest levels of agreement that the World Bank meets Armenia’s needs for knowledge services whereas respondents from academia/research institutes/ think tanks had significantly lower levels of agreement.  Respondents across both geographic locations had statistically similar levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 Office of President/ Prime Minister/ 7.5 Minister Independent Government Institution 7.3 NGO/ CBO/ Private foundation 6.7 Employee of Ministry/ Ministerial 6.6 Department/ Implementation Agency Other 6.3 PMU/ Consultant/ Contractor on Bank 6.2 project Bilateral/ Multilateral Agency 5.6 Private sector/ Financial sector/ Private 5.6 bank Academia/ Research institute/ Think tank 5.2 “The World Bank meets Armenia's needs for knowledge services (e.g., research, analysis, data, technical assistance), on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree") 26 The World Bank Armenia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research Percentage of Respondents (N=188) Economic growth 28% Agricultural development 28% Education 22% Equality of opportunity 19% Domestic private sector development 19% Anti-corruption 18% Governance 16% Job creation/employment 16% Poverty reduction 15% Law and justice 14% Rural development 11% Trade and exports 10% Basic infrastructure 9% Health 8% Public sector reform 7% Natural resource management 7% Foreign direct investment 6% Public financial management 6% Information and communications technology 5% Environmental sustainability 4% Transport 4% Water and sanitation 4% Urban development 3% Energy 3% Food security 3% Social protection 3% “When thinking about the development challenges in Armenia, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 27 The World Bank Armenia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  There were significant stakeholder group differences in their ratings of the World Bank’s knowledge and research effectiveness at all of these aspects, except raising awareness of the particular topic. For the most part, respondents from the office of the President/Prime Minister/Minister tended to give the highest ratings for the Bank’s effectiveness at these four aspects whereas respondents from bilateral/multilateral agencies tended to give significantly lower ratings.  There were significant differences between geographic locations. Respondents from Yerevan gave significantly higher ratings for the Bank’s knowledge and research effectiveness at raising awareness of the particular topic than respondents from other geographic areas in Armenia. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Providing support for program 7.9 implementation Enhancing your knowledge and/or skills 7.1 Raising your awareness of the particular topic 7.1 Contributing to good policy making 7.1 Stimulating public debate/dialogue 6.2 “How effective do you believe the World Bank’s knowledge and research are at … in Armenia?" (1-"Not effective at all", 10-"Very effective") 28 The World Bank Armenia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Qualities  Respondents in this year’s country survey gave significantly higher ratings for the Bank’s knowledge and research being adaptable to Armenia’s specific development challenges and country circumstances compared to respondents in the FY ’05 and FY ’03 country surveys.  There were significant differences between stakeholder groups across two of these qualities of the World Bank’s knowledge and research: being accessible (well written and easy to understand) and including appropriate level of stakeholder involvement during preparation. Respondents from the office of the President/Prime Minister/Minister gave the highest ratings regarding these two qualities of the Bank’s knowledge and research whereas respondents from bilateral/multilateral agencies gave significantly lower ratings.  There were significant differences between geographic locations. Respondents from Yerevan gave significantly higher ratings for the accessibility and adequate dissemination of the Bank’s knowledge and research in Armenia than respondents from other geographic areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are timely 8.1 A source of relevant information on global good 7.7 practices Are appropriately translated 7.6 Are accessible (well written and easy to 7.6 understand) Are adaptable to Armenia’s specific development 7.5 challenges and country circumstances* Provide feasible recommendations 7.5 Are relevant to Armenia's development priorities 7.4 Include appropriate level of stakeholder 7.3 involvement during preparation Are adequately disseminated 6.8 “To what extent do you believe that the World Bank’s knowledge and research ... in Armenia?" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 29 The World Bank Armenia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Contribution (Indicator Question)  Respondents from the office of the President/Prime Minister/Minister gave the highest ratings for the significance of the contribution that the World Bank’s knowledge and research make to development results in Armenia whereas respondents from bilateral/ multilateral agencies and NGOs/CBOs/private foundations gave significantly lower ratings.  Respondents across both geographic locations gave statistically similar ratings. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 Office of President/ Prime Minister/ 8.4 Minister Independent Government Institution 7.8 Employee of Ministry/ Ministerial 7.6 Department/ Implementation Agency PMU/ Consultant/ Contractor on Bank 7.6 project Other 7.5 Academia/ Research institute/ Think tank 7.3 Private sector/ Financial sector/ Private 7.1 bank NGO/ CBO/ Private foundation 6.5 Bilateral/ Multilateral Agency 6.4 “Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? (1-"Not significant at all", 10-"Very significant") 30 The World Bank Armenia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Technical Quality (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the technical quality of the World Bank’s knowledge and research. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.2 Office of President/ Prime Minister/ 8.7 Minister Employee of Ministry/ Ministerial 8.4 Department/ Implementation Agency NGO/ CBO/ Private foundation 8.4 Private sector/ Financial sector/ Private 8.3 bank Independent Government Institution 8.3 Academia/ Research institute/ Think tank 8.2 Other 8.1 PMU/ Consultant/ Contractor on Bank 7.6 project Bilateral/ Multilateral Agency 7.4 “Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale?" (1-"Very low technical quality", 10-"Very high technical quality") 31 The World Bank Armenia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: World Bank’ Fee-For-Service Products/Services  Respondents from PMUs/consultants/contractors on Bank supported projects and respondents from the office of the President/Prime Minister/Minister gave the highest ratings for the extent to which Armenia received value for money from the World Bank’s products/services that were paid for on a fee for service basis whereas respondents from bilateral/multilateral agencies gave significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 PMU/ Consultant/ Contractor on Bank 8.4 project Office of President/ Prime Minister/ 8.2 Minister Employee of Ministry/ Ministerial 7.8 Department/ Implementation Agency Academia/ Research institute/ Think tank 7.5 Independent Government Institution 7.4 Other 7.1 Private sector/ Financial sector/ Private 6.8 bank NGO/ CBO/ Private foundation 6.5 Bilateral/ Multilateral Agency 6.0 “To what extent do you believe that Armenia received value for money from the World Bank’s products/services that were paid for on a fee for service basis), on a ten point scale ?" (1-"To no degree at all", 10-"To a very significant degree") 32 The World Bank Armenia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Instruments: Most Effective Percentage of Respondents (N=187) Investment lending 63% Capacity development 35% Policy based lending/ budget support to the 29% Government Technical assistance 25% Knowledge products/services 13% Don’t know 10% Trust Fund management 3% Other 2% “Which World Bank instruments do you believe are the MOST effective in reducing poverty in Armenia? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) Instruments: Least Effective Percentage of Respondents (N=185) Don’t know 34% Knowledge products/services 28% Policy based lending/ budget support to the 26% Government Technical assistance 23% Trust Fund management 22% Capacity development 12% Investment lending 7% Other 2% “Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Armenia? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 33 The World Bank Armenia Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Instruments: Meeting Armenia’s Needs (Indicator Question)  Respondents from the office of the President/Prime Minister/Minister and independent government institutions had the highest levels of agreement that the Bank’s financial instruments meet Armenia’s needs whereas respondents from NGOs/CBOs/private foundations had significantly lower levels of agreement.  Respondents across both geographic locations had statistically similar levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 Office of President/ Prime Minister/ 8.2 Minister Independent Government Institution 8.1 PMU/ Consultant/ Contractor on Bank 7.8 project Employee of Ministry/ Ministerial 7.5 Department/ Implementation Agency Other 7.2 Private sector/ Financial sector/ Private 7.2 bank Academia/ Research institute/ Think tank 7.0 Bilateral/ Multilateral Agency 6.6 NGO/ CBO/ Private foundation 6.1 “The World Bank's financial instruments (i.e., investment lending, Development Policy Loan, etc.) meet the needs of Armenia, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree") 34 The World Bank Armenia Country Survey 2013 VIII. How the World Bank Operates The World Bank’s Work in Armenia  Respondents in this year’s country survey had statistically similar levels of agreement with all of these statements about the World Bank’s work in Armenia compared to respondents in the FY ’05 country survey and the FY ’03 country survey.  There were significant stakeholder group differences in their levels of agreement regarding all of these aspects of the Bank’s work in Armenia. For the most part, respondents from the office of the President/Prime Minister/Minister and independent government institutions tended to have the highest levels of agreement with these statements, whereas respondents from bilateral/multilateral agencies and NGOs/CBOs/ private foundations tended to have significantly lower levels of agreement.  Respondents across both geographic locations had statistically similar levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.6 Overall the World Bank currently plays a 7.8 relevant role in development in Armenia 7.9 7.6 The World Bank supports programs and 7.7 strategies that are realistic for Armenia 7.6 The World Bank’s work is aligned with what I 7.4 FY 2013 consider the development priorities for 7.4 FY 2005 Armenia 7.5 FY 2003 “To what extent do you agree with the following statements about the World Bank’s work in Armenia, on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") 35 The World Bank Armenia Country Survey 2013 VIII. How the World Bank Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly lower levels of agreement that the World Bank disburses funds promptly compared to respondents from the FY ’0 5 country survey.  There were significant stakeholder group differences in their levels of agreement across four of these aspects of how the Bank operates: “The World Bank’s teams and visits are well coordinated”; “The World Bank effectively monitors and evaluates the projects and programs it supports”; “Working with the World Bank increases Armenia ’s institutional capacity”; and “Where country systems are adequate, the World Bank makes appropriate use of them”. Respondents from the office of the President/Prime Minister/Minister tended to have the highest levels of agreement with these statements whereas respondents from bilateral/multilateral agencies tended to have significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank treats clients and stakeholders 8.6 8.4 in Armenia with respect 8.7 The World Bank’s teams and visits are well 8.2 7.9 coordinated The World Bank provides effective 8.1 implementation support The World Bank effectively monitors and 7.9 8.1 evaluates the projects and programs it supports 7.9 7.9 The World Bank disburses funds promptly* 8.4 7.6 Working with the World Bank increases 7.8 7.8 Armenia's institutional capacity 7.6 Where country systems are adequate, the 7.7 World Bank makes appropriate use of them The World Bank’s "Safeguard Policy" 7.7 requirements are reasonable The World Bank’s approvals and reviews are 7.7 done in a timely fashion FY 2013 The World Bank imposes reasonable conditions 7.7 FY 2005 on its lending FY 2003 The World Bank ensures consistency and 7.6 continuity through staff changes “To what extent do you agree/disagree with the following statements, on on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") (* FY 2013 significantily different from FY 2005) 36 The World Bank Armenia Country Survey 2013 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Respondents in this year’s country survey had significantly higher ratings for the Bank being an effective development partner in terms of straightforwardness and honesty and staff accessibility compared to respondents from the FY ’03 country survey. Respondents in this year’s country survey had significantly lower ratings for the Bank’s flexibility (in terms Bank’s products and services and changing country circumstances) compared to respondents from the FY ’05 country survey and the FY ’03 country survey.  There were significant stakeholder group differences in their ratings across all of these aspects, except Bank’s collaboration with the Government and follow ing through over time. For the most part, respondents from the office of the President/Prime Minister/ Minister tended to give the highest ratings for these aspects whereas respondents from bilateral/multilateral agencies tended to give significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 8.6 Collaboration with the Government 8.1 Straightforwardness and honesty^ 8.1 7.4 7.9 Staff accessibility^ 7.9 7.4 7.9 Follow through over time Openness (sharing data and other 7.6 information) 7.5 Collaboration with other donors Collaboration with groups outside of the 7.0 Government 6.7 Being inclusive Flexibility (in terms of the World Bank's 6.7 7.4 products and services)^* 7.5 FY 2013 6.5 Responsiveness FY 2005 FY 2003 Flexibility (in terms of changing country 6.4 7.3 circumstances)^* 7.5 “To what extent is the World Bank an effective development partner in Armenia in terms of each of the following, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") (^ FY 2013 significantily different from FY 2003; * FY 2013 significantily different from FY 2005.) 37 The World Bank Armenia Country Survey 2013 IX. The Future Role of the World Bank in Armenia Role Significance Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.3 “How significant a role do you believe the Bank SHOULD play in Armenia’s development in the near future, on a ten point scale?" (1-"Not significant at all", 10-"Very significant role") Making the World Bank of Greater Value Percentage of Respondents (N=184) Reduce the complexity of obtaining World Bank 30% financing Offer more innovative knowledge services 27% Improve the quality of its experts as related to 24% Armenia's specific challenges Offer more innovative financial products 23% Ensure greater selectivity in its work 18% Improve the competitiveness of its financing 15% compared to markets Work faster 15% Focus primarily on advocacy issues 12% Provide more adequate data/knowledge/ 8% statistics/figures on Armenia's economy Other 7% Increase availability of Fee-Based services 5% “Which of the following SHOULD the World Bank do to make itself of greater value in Armenia? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 38 The World Bank Armenia Country Survey 2013 IX. The Future Role of the World Bank in Armenia (continued) Collaborating with Stakeholders in Armenia  Respondents indicated that the World Bank should work more closely with the private sector and local governments to ensure better development results in Armenia. Percentage of Respondents (N=190) Private sector 47% Local Government 35% Academia/think tanks/research institutes 27% NGOs 25% Beneficiaries 24% Community Based Organizations (CBOs) 12% Donor community 7% Foundations 6% Media 5% Parliament 4% Other 1% “In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 39 The World Bank Armenia Country Survey 2013 X. Communication and Openness Information Sources Percentage of Respondents (N=187) Internet 81% Local television 35% Periodicals 22% Local newspapers 17% International television 14% Social media (Facebook, Twitter, Youtube) 9% Other 5% International newspapers 4% Blogs 2% Local radio 1% International radio 1% Mobile phones <1% “How do you get most of your information about economic and social development issues in Armenia? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) Percentage of Respondents (N=190) World Bank website 48% World Bank seminars/workshops/ 35% conferences e-Newsletters 34% Direct contact with World Bank (i.e., face to 33% face meetings/discussions) World Bank publications and other written 28% materials Social media (Facebook, Twitter, Youtube) 8% World Bank Public Information Center 6% Mobile phones 2% Instant messaging <1% Blogs <1% “How would you prefer to receive information from the World Bank? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 40 The World Bank Armenia Country Survey 2013 X. Communication and Openness (continued) Access to Information  Although respondents from the office of the President/Prime Minister/Minister and NGOs/CBOs/private foundations were significantly more likely to be aware of the Bank’s Access to Information Policy compared to respondents from other stakeholder groups, respondents across all stakeholder groups had statistically similar rates of requesting information from the World Bank in the past year and obtaining their requested information. Percentage of Respondents (N=172) Yes 35% No 65% “Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?” Percentage of Respondents (N=172) Yes 26% No 74% “Have you requested information from the World Bank on its activities in the past year?" Percentage of Respondents (N=41) Yes 90% No 10% “Were you able to obtain this information?” 41 The World Bank Armenia Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued)  Respondents from Yerevan had significantly higher levels of agreement that they used more data from the World Bank as a result of the organization’s Open Data policy than respondents from other geographic locations. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use more data from the World Bank as a 6.6 result of the organization’s Open Data policy “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Internet Access Percentage of Respondents (N=168) Yes 96% No 4% “Do you have access to the Internet?” 42 The World Bank Armenia Country Survey 2013 X. Communication and Openness (continued) Website Usage  A majority of respondents across most stakeholder groups indicated that they use/have used the World Bank website, except respondents from academia/research institutes/think tanks. Percentage of Respondents (FY 2013 N=178; FY 2005 N=170) 81% Yes 69% 19% No FY 2013 31% FY 2005 “Do you use/have you used the World Bank website?”  Respondents from Yerevan were significantly more likely to use the World Bank's main website whereas respondents from other geographic locations tended to use more the World Bank's country website. Percentage of Respondents (FY 2013 N=150; FY 2005 N=117) 57% The World Bank's country website 62% 43% FY 2013 The World Bank's main website 38% FY 2005 “Which do you primarily use ?” 43 The World Bank Armenia Country Survey 2013 X. Communication and Openness (continued) Website Evaluation  Respondents from Yerevan had significantly higher levels of agreement that the World Bank websites are easy to navigate whereas respondents from other geographic locations had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank’s 8.2 websites useful I find the World Bank websites easy to 7.4 navigate “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Information Sharing  Respondents from NGOs/CBOs/private foundations, the office of the President/Prime Minister/Minister, and academia/research institutes/think tanks had the highest levels of agreement that the Bank is responsive to information requests and inquiries whereas respondents from bilateral/multilateral agencies had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World 8.4 Bank I know how to find it The World Bank is responsive to my 8.3 information requests and inquiries “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) 44 The World Bank Armenia Country Survey 2013 X. Communication and Openness (continued) Public Information Cervices Percentage of Respondents (N=180) Yes 18% No 56% I don’t know what a PIC is 26% “Do you use/have you used the World Bank’s Public Information Centers (PICs) in Armenia?” (Respondents chose from a list.)  Respondents from Yerevan had significantly higher levels of agreement that the World Bank’s PIC is a valuable source of information related to development in Armenia whereas respondents from other geographic locations had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank’s PIC is a valuable source of information related to development in 7.1 Armenia “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) 45 The World Bank Armenia Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 47 B. Responses to All Questions by Stakeholder Groups ..................... 61 C. Responses to All Questions by Geographic Location .................... 80 D. Responses to All Questions by Year .............................................. 92 E. Indicator Questions as a Function of Exposure to the Bank .......... 94 F. World Bank Country Survey 2013 – Armenia Questionnaire ....... 95 ARMENIA 46 The World Bank Armenia Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=192) A. General Issues Facing Armenia Percentage of Respondents 1. In general, would you say that Armenia is headed in...? (N=178) The right direction 70.2% The wrong direction 10.1% Not sure 19.7% 2. When considering development priorities, which ONE Percentage of Respondents (N=164) development priority below is the most important in Armenia? Which ONE is the second most important Most 2nd Most 3rd Most priority? Which ONE is the third most important priority? Important Important Important Combined Education 14.4% 10.6% 11.0% 36.0% Anti-corruption 13.8% 13.1% 8.5% 35.4% Job creation/employment 7.5% 13.1% 10.4% 31.0% Law and justice 9.4% 8.8% 6.7% 24.8% Economic growth 10.6% 6.9% 7.3% 24.8% Poverty reduction 11.9% 7.5% 4.9% 24.3% Equality of opportunity 5.6% 6.3% 3.7% 15.5% Governance 5.0% 4.4% 4.9% 14.3% Rural development 3.1% 5.6% 5.5% 14.2% Domestic private sector development 2.5% 1.9% 6.7% 11.1% Public financial management 1.9% 5.0% 2.4% 9.3% Social protection 1.3% 1.9% 4.9% 8.0% Public sector reform 2.5% 0.6% 4.9% 8.0% Agricultural development 2.5% 3.1% 1.8% 7.5% Information and communications technology 1.3% 1.9% 4.3% 7.4% Health 2.5% 1.3% 0.6% 4.4% Foreign direct investment 1.3% 1.3% 1.8% 4.3% Trade and exports 0.6% 1.9% 0.6% 3.1% Environmental sustainability 0.0% 1.3% 1.8% 3.1% Energy 0.6% 1.3% 0.6% 2.5% Transport 0.6% 0.6% 1.2% 2.5% Food security 0.6% 0.6% 0.6% 1.9% Urban development 0.6% 0.0% 0.6% 1.2% Climate change 0.0% 0.6% 0.6% 1.2% Water and sanitation 0.0% 0.0% 1.2% 1.2% Regulatory framework 0.0% 0.0% 1.2% 1.2% Communicable/non-communicable diseases 0.0% 0.0% 1.2% 1.2% Natural resource management 0.0% 0.0% 1.2% 1.2% Basic infrastructure 0.0% 0.6% 0.0% 0.6% Gender 0.0% 0.0% 0.0% 0.0% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 47 The World Bank Armenia Country Survey 2013 A. General Issues Facing Armenia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Armenia? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=190) Job creation/employment 55.3% Domestic private sector development 32.1% Economic growth 29.5% Anti-corruption 23.2% Education 23.2% Rural development 18.4% Governance 16.3% Agricultural development 15.3% Social protection 13.2% Law and justice 13.2% Equality of opportunity 13.2% Public financial management 10.0% Foreign direct investment 9.5% Public sector reform 4.7% Water and sanitation 3.2% Trade and exports 2.6% Natural resource management 2.6% Transport 2.1% Environmental sustainability 2.1% Health 2.1% Information and communications technology 1.6% Monitoring and evaluation 1.1% Gender 1.1% Regulatory framework 1.1% Basic infrastructure 1.1% Food security 1.1% Urban development 0.5% Communicable/non-communicable diseases 0.0% Energy 0.0% Climate change 0.0% 48 The World Bank Armenia Country Survey 2013 A. General Issues Facing Armenia (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating Percentage of Respondents economic growth in Armenia? (Choose no more than THREE) (Responses Combined; N=190) Domestic private sector development 29.5% Trade and exports 26.3% Agricultural development 23.7% Job creation/employment 23.2% Anti-corruption 22.6% Foreign direct investment 21.6% Equality of opportunity 20.5% Law and justice 18.9% Governance 18.9% Information and communications technology 16.3% Education 12.1% Public financial management 11.6% Rural development 8.9% Natural resource management 8.4% Basic infrastructure 7.4% Regulatory framework 6.8% Public sector reform 5.8% Energy 4.7% Water and sanitation 2.6% Health 2.1% Environmental sustainability 2.1% Transport 2.1% Social protection 1.1% Urban development 0.5% Food security 0.0% Climate change 0.0% Communicable/non-communicable diseases 0.0% Gender 0.0% Monitoring and evaluation 0.0% B. Overall Attitudes toward the World Bank Familiarity N Mean SD 1. How familiar are you with the work of the World Bank in Armenia, on a ten- 192 7.72 1.87 point scale? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness in 179 7.65 1.80 Armenia, on a ten-point scale. (1-Not effective at all, 10-Very effective) Staff Preparedness N Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Armenia solve its most complicated 168 8.25 1.50 development challenges, on a ten-point scale? (1-To no degree at all, 10-To a very significant degree) 49 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Armenia, in which sectoral areas do you believe the World Bank should focus most of its attention and Percentage of Respondents resources in Armenia? (Choose no more than THREE) (Responses Combined; N=189) Education 23.8% Economic growth 22.8% Agricultural development 21.2% Poverty reduction 20.1% Rural development 18.5% Basic infrastructure 16.4% Anti-corruption 16.4% Law and justice 14.3% Public sector reform 14.3% Domestic private sector development 14.3% Job creation/employment 14.3% Equality of opportunity 13.2% Governance 13.2% Health 11.1% Information and communications technology 9.5% Trade and exports 7.4% Transport 6.9% Energy 6.3% Public financial management 6.3% Natural resource management 5.8% Water and sanitation 5.8% Foreign direct investment 3.7% Environmental sustainability 3.2% Regulatory framework 2.6% Social protection 2.1% Food security 1.1% Urban development 1.1% Monitoring and evaluation 0.5% Climate change 0.0% Communicable/non-communicable diseases 0.0% Gender 0.0% 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=165) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Armenia? Value Value Combined Financial resources 61.2% 10.4% 71.6% Technical assistance 13.3% 22.6% 35.9% Training/capacity building 6.1% 20.7% 26.8% Studies/analyses 2.4% 17.1% 19.5% Mobilizing third party financial resources 5.5% 11.6% 17.0% Policy advice 5.5% 7.9% 13.4% Donor coordination 4.2% 5.5% 9.7% Data 1.2% 2.4% 3.7% Convening/facilitating 0.6% 1.8% 2.4% Other 0.0% 0.0% 0.0% 50 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Armenia? (Choose no more than TWO) (Responses Combined; N=178) World Bank processes too slow and complex 28.7% Too bureaucratic in its operational policies and procedures 27.0% Not willing to honestly criticize policies and reform efforts in the country 23.0% Not adequately sensitive to political/social realities in Armenia 15.7% Not collaborating enough with non-state actors 15.2% Not enough public disclosure of its work 14.6% Not exploring alternative policy options 11.2% Not aligned with country priorities 10.1% Other 9.6% Imposing technocratic solutions without regard to political realities 9.0% Not aligned with other donors’ work 5.6% Staff too inaccessible 1.7% Arrogant in its approach 1.7% Not client focused 0.6% The credibility of its knowledge/data 0.0% 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Armenia? (Choose no more than TWO) (Responses Combined; N=187) Investment lending 63.1% Capacity development 34.8% Policy based lending/ budget support to the Government 29.4% Technical assistance 24.6% Knowledge products/services 13.4% Don’t know 10.2% Trust Fund management 2.7% Other 1.6% 8. Which World Bank instruments do you believe are LEAST effective in Percentage of Respondents helping to reduce poverty in Armenia? (Choose no more than TWO) (Responses Combined; N=185) Don’t know 34.1% Knowledge products/services 27.6% Policy based lending/ budget support to the Government 26.5% Technical assistance 22.7% Trust Fund management 22.2% Capacity development 12.4% Investment lending 7.0% Other 2.2% 51 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better Percentage of Respondents development results there? (Choose no more than TWO) (Responses Combined; N=190) Private sector 47.4% Local Government 35.3% Academia/think tanks/research institutes 27.4% NGOs 24.7% Beneficiaries 23.7% Community Based Organizations (CBOs) 11.6% Donor community 7.4% Foundations 5.8% Media 4.7% Parliament 3.7% Other 1.1% Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Armenia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. Overall the World Bank currently plays a relevant role in development in Armenia 181 7.63 1.90 11. The World Bank’s work is aligned with what I consider the development priorities 179 7.39 1.96 for Armenia 12. The World Bank supports programs and strategies that are realistic for Armenia 181 7.61 1.87 13. The World Bank treats clients and stakeholders in Armenia with respect 180 8.58 1.59 Degree To what extent is the World Bank an effective development partner in Armenia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N Mean SD 14. Responsiveness 166 6.48 2.20 15. Flexibility (in terms of the World Bank’s products and services) 157 6.66 2.05 16. Flexibility (in terms of changing country circumstances) 155 6.39 2.09 17. Being inclusive 137 6.67 1.98 18. Openness (sharing data and other information) 171 7.63 1.96 19. Staff accessibility 167 7.89 1.88 20. Straightforwardness and honesty 160 8.12 1.88 21. Collaboration with groups outside of the Government (e.g., NGOs, academia, 127 7.04 2.20 private sector) 22. Collaboration with the Government 158 8.62 1.32 23. Collaboration with other donors 121 7.51 1.86 24. Follow through over time 152 7.87 2.00 52 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 25. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=173) Reforms are not well thought out in light of country challenges 32.9% There is not an adequate level of citizen/civil society participation 30.6% The Government works inefficiently 21.4% Poor donor coordination 19.7% The World Bank is not sensitive enough to political/social realities on the 18.5% ground Lack of/inadequate levels of capacity in Government 17.9% The World Bank works too slowly 15.6% Political pressures and obstacles 11.0% The World Bank does not do adequate follow through/follow-up 5.8% Other 5.8% 53 The World Bank Armenia Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in Armenia, on a ten point scale? (1-Not effective at all, 10-Very effective) N Mean SD 1. Governance 143 6.26 1.98 2. Urban development 114 5.82 2.05 3. Environmental sustainability 124 5.75 2.33 4. Equality of opportunity 135 5.95 2.42 5. Health 131 7.09 2.01 6. Energy 124 7.25 2.05 7. Food security 97 6.39 2.00 8. Climate change 90 5.70 2.42 9. Agricultural development 134 7.03 1.95 10. Trade and exports 106 6.25 2.09 11. Economic growth 140 6.54 2.15 12. Law and justice 123 5.89 2.48 13. Regulatory framework 116 6.43 1.99 14. Communicable/non-communicable diseases 76 6.47 2.05 15. Basic infrastructure 132 7.14 1.96 16. Natural resource management 107 5.76 2.46 17. Rural development 132 6.60 2.24 18. Education 144 6.84 2.12 19. Social protection 117 6.42 2.32 20. Transport 124 7.02 2.12 21. Poverty reduction 145 6.46 2.23 22. Public sector reform 138 6.65 2.04 23. Information and communications technology 122 6.88 1.97 24. Gender 97 6.58 2.05 25. Domestic private sector development 120 6.12 2.16 26. Foreign direct investment 115 6.44 2.25 27. Water and sanitation 137 7.42 1.93 28. Anti-corruption 127 5.65 2.53 29. Monitoring and evaluation 122 7.16 1.96 30. Public financial management 126 6.90 1.98 31. Job creation/employment 120 5.99 2.29 Achieving Development Results N Mean SD 32. To what extent does the World Bank’s work help to achieve development results in Armenia, on a ten point scale? 176 7.19 1.94 (1-To no degree at all, 10-To a very significant degree) 54 The World Bank Armenia Country Survey 2013 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in Armenia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 33. The World Bank’s financial instruments (i.e., investment lending, 176 7.34 1.97 Development Policy Loan, etc.) meet the needs of Armenia 34. The World Bank meets Armenia’s needs for knowledge services (e.g., 160 6.44 2.14 research, analysis, data, technical assistance) D. The World Bank’s Knowledge 1. How frequently do you consult World Bank knowledge and research (e.g., Percentage of Respondents data, analysis, reports) in the work you do? (N=187) Weekly 9.6% Monthly 25.7% A few times a year 45.5% Rarely 17.6% Never 1.6% 2. When thinking about the development challenges in Armenia, where do you Percentage of Respondents believe it would be most valuable for the World Bank to focus its research (Responses Combined; and knowledge efforts in the next few years? (Choose no more than THREE) N=188) Economic growth 28.2% Agricultural development 27.7% Education 21.8% Equality of opportunity 18.6% Domestic private sector development 18.6% Anti-corruption 18.1% Governance 16.5% Job creation/employment 16.5% Poverty reduction 15.4% Law and justice 13.8% Rural development 11.2% Trade and exports 10.1% Basic infrastructure 9.0% Health 8.0% Public sector reform 7.4% Natural resource management 6.9% Foreign direct investment 5.9% Public financial management 5.9% Information and communications technology 4.8% Environmental sustainability 4.3% Transport 4.3% Water and sanitation 3.7% Urban development 3.2% Energy 2.7% Food security 2.7% Social protection 2.7% Climate change 2.1% Regulatory framework 2.1% Monitoring and evaluation 1.6% Gender 0.5% Communicable/non-communicable diseases 0.0% 55 The World Bank Armenia Country Survey 2013 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank’s knowledge and research are at … Level of Effectiveness in Armenia? (1-Not effective at all, 10-Very effective) N Mean SD 3. Raising your awareness of the particular topic 161 7.12 2.08 4. Stimulating public debate/dialogue 137 6.20 2.15 5. Enhancing your knowledge and/or skills 165 7.13 2.13 6. Contributing to good policy making 152 7.06 2.11 7. Providing support for program implementation 167 7.86 1.70 To what extent do you believe that the World Bank’s knowledge and research … Degree Armenia? (1-To no degree at all, 10-To a very significant degree) N Mean SD 8. Are timely 167 8.07 1.56 9. Include appropriate level of stakeholder involvement during preparation 156 7.30 1.99 10. Are relevant to Armenia’s development priorities 154 7.42 1.83 11. Provide feasible recommendations 162 7.46 1.71 12. Are accessible (well written and easy to understand) 168 7.57 1.65 13. A source of relevant information on global good practices 168 7.65 1.85 14. Are adequately disseminated 154 6.75 2.28 15. Are appropriately translated 150 7.61 1.90 16. Are adaptable to Armenia’s specific development challenges and country 162 7.52 1.69 circumstances Overall Evaluations N Mean SD 17. Overall, how significant a contribution do you believe the World Bank ’s knowledge and research make to development results in your country, on a ten 181 7.48 1.80 point scale? (1-Not significant at all, 10-Very significant) 18. Overall, how would you rate the technical quality of the World Bank ’s knowledge/research, on a ten point scale? 175 8.19 1.43 (1-Very low technical quality, 10-Very high technical quality) 19. To what extent do you believe that Armenia received value for money from the World Bank’s products/services that were paid for on a fee for service basis? 122 7.51 1.77 (1- To no degree at all, 10-To a very significant degree) 56 The World Bank Armenia Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten Level of Agreement point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 1. The World Bank disburses funds promptly 156 7.91 1.77 2. The World Bank effectively monitors and evaluates the projects and programs it 163 7.93 1.73 supports 3. The World Bank's approvals and reviews are done in a timely fashion 150 7.71 1.72 4. The World Bank's "Safeguard Policy" requirements are reasonable 112 7.71 1.61 5. The World Bank imposes reasonable conditions on its lending 142 7.68 1.64 6. Working with the World Bank increases Armenia 's institutional capacity 170 7.81 1.78 7. The World Bank ensures consistency and continuity through staff changes 122 7.58 1.81 8. The World Bank's teams and visits are well coordinated 146 8.21 1.57 9. Where country systems (e.g., procurement, financial management, etc.) are 112 7.74 1.83 adequate, the World Bank makes appropriate use of them 10. The World Bank provides effective implementation support (i.e., supervision of 153 8.08 1.54 projects) F. The Future Role of the World Bank in Armenia The Bank’s Role N Mean SD 1. How significant a role do you believe the Bank SHOULD play in Armenia’s development in the near future, on a ten point scale? 180 8.26 1.74 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of Percentage of Respondents greater value in Armenia? (Choose no more than TWO) (Responses Combined; N=184) Reduce the complexity of obtaining World Bank financing 30.4% Offer more innovative knowledge services 27.2% Improve the quality of its experts as related to Armenia's specific challenges 23.9% Offer more innovative financial products 22.8% Ensure greater selectivity in its work 17.9% Improve the competitiveness of its financing compared to markets 15.2% Work faster 15.2% Focus primarily on advocacy issues 12.0% Provide more adequate data/knowledge/statistics/figures on Armenia's 8.2% economy Other 6.5% Increase availability of Fee-Based services 4.9% 57 The World Bank Armenia Country Survey 2013 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Armenia? (Choose no more than TWO) (Responses Combined; N=187) Internet 80.7% Local television 35.3% Periodicals 22.5% Local newspapers 16.6% International television 14.4% Social media (Facebook, Twitter, Youtube) 9.1% Other 4.8% International newspapers 3.7% Blogs 1.6% Local radio 1.1% International radio 1.1% Mobile phones 0.5% Instant messaging 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=190) World Bank website 48.4% World Bank seminars/workshops/conferences 35.3% e-Newsletters 33.7% Direct contact with World Bank (i.e., face to face meetings/discussions) 33.2% World Bank publications and other written materials 27.9% Social media (Facebook, Twitter, Youtube) 7.9% World Bank Public Information Center 6.3% Mobile phones 2.1% Instant messaging 0.5% Blogs 0.5% Other 0.0% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=172) Yes 34.9% No 65.1% 4. Have you requested information from the World Bank on its activities Percentage of Respondents in the past year? (N=172) Yes 25.6% No 74.4% Percentage of Respondents 5. Were you able to obtain this information? (N=41) Yes 90.2% No 9.8% Percentage of Respondents 6. Do you have access to the Internet? (N=168) Yes 96.4% No 3.6% 58 The World Bank Armenia Country Survey 2013 G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have used the World Bank website? (N=178) Yes 81.5% No 18.5% Percentage of Respondents 8. Which do you primarily use? (N=150) The World Bank’s country website 57.3% The World Bank’s main website 42.7% 9. Do you use/have you used the World Bank’s Public Information Percentage of Respondents Centers (PICs) in Armenia? (N=180) Yes 18.3% No 55.6% I don’t know what PIC is 26.1% Please rate how much you agree with the following statements, on a ten point Level of Agreement scale. (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. I use more data from the World Bank as a result of the organization’s Open 119 6.60 2.56 Data policy 11. The World Bank’s PIC is a valuable source of information related to 51 7.06 2.19 development in Armenia 12. I find the World Bank websites easy to navigate 137 7.37 1.93 13. I find the information on the World Bank’s websites useful 139 8.17 1.46 14. When I need information from the World Bank I know how to find it 162 8.36 1.89 15. The World Bank is responsive to my information requests and inquiries 132 8.25 1.78 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=185) Employee of a Ministry, Ministerial Department or Implementation Agency 13.0% Project Management Unit (PMU) overseeing implementation of project 12.4% Other 10.8% Office of Minister 10.3% NGO 10.3% Academia/Research institute/Think tank 8.6% Independent Government Institution (i.e., Regulatory Agency, Central Bank) 8.1% Office of the President, Prime Minister 5.4% Multilateral agency 4.3% Private sector organization 3.8% Office of Parliamentarian 2.7% Local Government office or staff 2.7% Financial sector/Private bank 2.7% Private foundation 1.6% Media 1.1% Consultant/Contractor working on World Bank supported project/program 0.5% Bilateral agency 0.5% Community Based Organization 0.5% Judiciary branch 0.5% 59 The World Bank Armenia Country Survey 2013 H. Background Information (continued) 2. Please identify the primary specialization of your work. (Please mark Percentage of Respondents only ONE response) (N=184) Education 15.8% Other 13.6% Governance 10.9% Agricultural development 6.0% Water and sanitation 6.0% Health 4.9% Public financial management 4.9% Information and communications technology 3.8% Public sector reform 3.8% Economic growth 3.3% Law and justice 3.3% Anti-corruption 2.7% Domestic private sector development 2.7% Environmental sustainability 2.7% Transport 2.7% Energy 2.2% Regulatory framework 2.2% Rural development 1.6% Social protection 1.6% Basic infrastructure 1.1% Equality of opportunity 1.1% Monitoring and evaluation 1.1% Foreign direct investment 0.5% Job creation/employment 0.5% Poverty reduction 0.5% Trade and exports 0.5% 3. Currently, do you professionally collaborate/work with the World Percentage of Respondents Bank in your country? (N=186) Yes 83.9% No 16.1% 4. Which of the following describes most of your exposure to the World Percentage of Respondents Bank in Armenia? (Choose no more than TWO) (N=183) Collaborate as part of my professional duties 67.8% Engage in World Bank related/sponsored events/activities 40.4% Use World Bank reports/data 29.0% Use World Bank website for information, data, research, etc. 12.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 11.5% Percentage of Respondents 5. Which best represents your geographic location? (N=181) Yerevan 89.5% Marz 10.5% 60 The World Bank Armenia Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Armenia In general, would you say that Armenia is headed in...?* Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other The right direction 92.9% 82.6% 57.1% 44.4% 63.6% 40.9% 86.7% 56.3% 79.3% The wrong direction 3.6% 4.3% 0.0% 0.0% 9.1% 50.0% 0.0% 12.5% 6.9% Not sure 3.6% 13.0% 42.9% 55.6% 27.3% 9.1% 13.3% 31.3% 13.8% *Significantly different between stakeholder groups When considering development priorities, which ONE development priority below is the most important in Armenia? Which ONE is the second most important priority? Which ONE is the third most important priority? 1st Most Important Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Rural development 4.0% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% 7.4% Education 8.0% 10.0% 5.9% 22.2% 12.5% 8.7% 33.3% 36.4% 14.8% Social protection 0.0% 5.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 20.0% 10.0% 11.8% 22.2% 12.5% 0.0% 6.7% 0.0% 18.5% Public sector reform 0.0% 10.0% 5.9% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Information and communications technology 0.0% 0.0% 5.9% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 4.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 3.7% Foreign direct investment 0.0% 5.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption* 4.0% 0.0% 11.8% 11.1% 0.0% 43.5% 26.7% 0.0% 11.1% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 4.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% Job creation/employment 8.0% 15.0% 0.0% 11.1% 12.5% 8.7% 0.0% 9.1% 7.4% Governance 4.0% 5.0% 5.9% 11.1% 0.0% 0.0% 6.7% 9.1% 7.4% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 5.0% 17.6% 0.0% 12.5% 13.0% 6.7% 0.0% 0.0% Health 8.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 3.7% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 8.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.4% Trade and exports 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 12.0% 20.0% 5.9% 0.0% 25.0% 8.7% 6.7% 9.1% 7.4% Law and justice 12.0% 5.0% 11.8% 11.1% 12.5% 4.3% 13.3% 18.2% 7.4% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 61 The World Bank Armenia Country Survey 2013 A. General Issues facing Armenia (continued) When considering development priorities, which ONE development priority below is the most important in Armenia? Which ONE is the second most important priority? Which ONE is the third most important priority? 2nd Most Important Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Rural development 8.0% 5.0% 0.0% 11.1% 11.1% 8.7% 0.0% 9.1% 0.0% Education 8.0% 10.0% 5.9% 22.2% 0.0% 13.0% 6.7% 18.2% 14.8% Social protection 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 13.3% 0.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% Poverty reduction 8.0% 10.0% 17.6% 11.1% 11.1% 0.0% 6.7% 0.0% 7.4% Public sector reform 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% Information and communications technology 4.0% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% 3.7% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 6.7% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 8.0% 10.0% 17.6% 11.1% 22.2% 17.4% 6.7% 27.3% 7.4% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 8.0% 5.0% 5.9% 11.1% 11.1% 0.0% 0.0% 0.0% 7.4% Job creation/employment 28.0% 5.0% 11.8% 22.2% 22.2% 8.7% 13.3% 9.1% 7.4% Governance 0.0% 15.0% 5.9% 11.1% 0.0% 0.0% 6.7% 0.0% 3.7% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 4.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Equality of opportunity* 4.0% 0.0% 0.0% 0.0% 11.1% 13.0% 0.0% 27.3% 3.7% Health 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% Energy 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 4.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% Trade and exports 4.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% Economic growth 8.0% 15.0% 17.6% 0.0% 0.0% 0.0% 13.3% 0.0% 3.7% Law and justice 0.0% 10.0% 0.0% 0.0% 0.0% 13.0% 26.7% 9.1% 14.8% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 62 The World Bank Armenia Country Survey 2013 A. General Issues facing Armenia (continued) When considering development priorities, which ONE development priority below is the most important in Armenia? Which ONE is the second most important priority? Which ONE is the third most important priority? 3rd Most Important Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Rural development 7.4% 5.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 14.8% Education 3.7% 20.0% 5.6% 0.0% 33.3% 21.7% 6.7% 8.3% 7.4% Social protection 3.7% 5.0% 16.7% 11.1% 0.0% 0.0% 6.7% 0.0% 3.7% Transport 3.7% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 7.4% 0.0% 0.0% 0.0% 0.0% 13.0% 6.7% 8.3% 3.7% Public sector reform 7.4% 5.0% 5.6% 0.0% 0.0% 0.0% 20.0% 8.3% 0.0% Information and communications technology 0.0% 15.0% 5.6% 0.0% 0.0% 4.3% 0.0% 0.0% 7.4% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 3.7% 10.0% 5.6% 11.1% 0.0% 8.7% 13.3% 0.0% 7.4% Foreign direct investment 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 6.7% 0.0% 3.7% Water and sanitation 0.0% 5.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 14.8% 5.0% 0.0% 22.2% 11.1% 4.3% 6.7% 16.7% 7.4% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 3.7% 0.0% 5.6% 0.0% 0.0% 0.0% 6.7% 0.0% 3.7% Job creation/employment 7.4% 5.0% 11.1% 0.0% 11.1% 13.0% 6.7% 25.0% 11.1% Governance 3.7% 0.0% 5.6% 22.2% 11.1% 4.3% 0.0% 0.0% 7.4% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 3.7% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% Equality of opportunity 0.0% 10.0% 5.6% 0.0% 0.0% 0.0% 13.3% 8.3% 0.0% Health 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Food security 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 3.7% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 3.7% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Economic growth 11.1% 5.0% 0.0% 22.2% 11.1% 4.3% 0.0% 0.0% 7.4% Law and justice* 0.0% 5.0% 5.6% 0.0% 22.2% 21.7% 6.7% 0.0% 3.7% Regulatory framework 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Communicable/non-communicable diseases 7.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% *Significantly different between stakeholder groups 63 The World Bank Armenia Country Survey 2013 A. General Issues facing Armenia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Armenia ? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Domestic private sector development 20.7% 33.3% 29.2% 33.3% 45.5% 30.4% 33.3% 25.0% 39.4% Foreign direct investment 6.9% 4.2% 12.5% 0.0% 0.0% 8.7% 13.3% 6.3% 15.2% Water and sanitation 10.3% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% Anti-corruption* 13.8% 20.8% 16.7% 22.2% 9.1% 52.2% 13.3% 31.3% 27.3% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 3.0% Public financial management 6.9% 16.7% 8.3% 11.1% 36.4% 4.3% 6.7% 12.5% 6.1% Job creation/employment 62.1% 66.7% 58.3% 55.6% 36.4% 47.8% 46.7% 56.3% 54.5% Rural development 37.9% 12.5% 12.5% 22.2% 18.2% 26.1% 6.7% 18.8% 9.1% Education* 31.0% 8.3% 12.5% 11.1% 36.4% 13.0% 26.7% 50.0% 24.2% Social protection 6.9% 20.8% 4.2% 44.4% 18.2% 17.4% 13.3% 6.3% 12.1% Transport 3.4% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector reform 0.0% 4.2% 4.2% 11.1% 0.0% 8.7% 20.0% 6.3% 0.0% Information and communications technology 3.4% 0.0% 4.2% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 4.2% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Governance 13.8% 29.2% 12.5% 11.1% 0.0% 21.7% 6.7% 12.5% 24.2% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 6.3% 6.1% Economic growth 37.9% 41.7% 29.2% 44.4% 45.5% 8.7% 40.0% 12.5% 18.2% Law and justice* 3.4% 12.5% 25.0% 11.1% 0.0% 17.4% 40.0% 18.8% 3.0% Regulatory framework 0.0% 0.0% 0.0% 11.1% 0.0% 4.3% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Natural resource management 6.9% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Environmental sustainability 6.9% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 3.0% Equality of opportunity 10.3% 8.3% 8.3% 0.0% 9.1% 21.7% 13.3% 31.3% 15.2% Health 0.0% 4.2% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 13.8% 16.7% 20.8% 11.1% 18.2% 4.3% 13.3% 6.3% 18.2% *Significantly different between stakeholder groups 64 The World Bank Armenia Country Survey 2013 A. General Issues facing Armenia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Armenia? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Health 0.0% 4.2% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Energy 3.4% 8.3% 0.0% 0.0% 0.0% 4.3% 0.0% 6.3% 9.1% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector reform 6.9% 4.2% 4.2% 11.1% 0.0% 4.3% 13.3% 12.5% 3.0% Information and communications technology 10.3% 16.7% 20.8% 0.0% 27.3% 30.4% 6.7% 6.3% 18.2% Trade and exports 37.9% 33.3% 12.5% 22.2% 36.4% 13.0% 26.7% 31.3% 24.2% Law and justice 17.2% 16.7% 20.8% 33.3% 27.3% 13.0% 20.0% 25.0% 15.2% Regulatory framework 3.4% 8.3% 12.5% 11.1% 0.0% 8.7% 0.0% 6.3% 6.1% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 17.2% 8.3% 8.3% 11.1% 9.1% 0.0% 6.7% 0.0% 6.1% Natural resource management 10.3% 4.2% 8.3% 0.0% 0.0% 13.0% 0.0% 18.8% 12.1% Public financial management 6.9% 16.7% 12.5% 0.0% 18.2% 8.7% 6.7% 18.8% 12.1% Job creation/employment 37.9% 20.8% 29.2% 33.3% 27.3% 8.7% 13.3% 12.5% 24.2% Governance 3.4% 25.0% 16.7% 11.1% 9.1% 26.1% 20.0% 25.0% 27.3% Urban development 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 6.9% 4.2% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Equality of opportunity* 3.4% 16.7% 20.8% 0.0% 9.1% 39.1% 60.0% 25.0% 12.1% Rural development* 27.6% 4.2% 4.2% 0.0% 9.1% 4.3% 0.0% 0.0% 15.2% Education 17.2% 4.2% 20.8% 11.1% 9.1% 13.0% 0.0% 31.3% 6.1% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 3.0% Transport 6.9% 0.0% 4.2% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Agricultural development 31.0% 25.0% 16.7% 33.3% 36.4% 8.7% 20.0% 12.5% 33.3% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 24.1% 37.5% 25.0% 44.4% 36.4% 30.4% 40.0% 18.8% 24.2% Foreign direct investment 20.7% 20.8% 25.0% 33.3% 27.3% 17.4% 46.7% 12.5% 15.2% Water and sanitation 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% Anti-corruption* 3.4% 20.8% 12.5% 33.3% 9.1% 47.8% 20.0% 31.3% 21.2% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 29 8.52 1.68 24 7.88 1.51 24 8.79 1.59 9 6.44 2.13 12 7.75 2.01 23 7.87 1.42 15 8.07 1.28 16 7.00 2.00 33 6.64 2.00 Armenia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 28 8.57 1.32 21 8.00 1.38 23 7.87 2.12 8 6.00 1.85 10 7.60 1.96 23 6.61 1.88 15 8.20 0.86 14 7.64 2.24 30 7.27 1.72 effectiveness in Armenia.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 65 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank’s staff is well prepared to help Armenia solve 28 8.86 1.08 18 8.50 0.99 24 8.04 1.85 4 7.25 2.50 8 8.63 1.06 23 8.04 1.58 14 8.21 1.19 14 8.43 1.65 28 7.86 1.74 its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in Armenia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Armenia? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Equality of opportunity 3.4% 8.3% 17.4% 0.0% 16.7% 26.1% 6.7% 18.8% 12.1% Health 13.8% 12.5% 13.0% 0.0% 16.7% 0.0% 0.0% 18.8% 18.2% Energy* 3.4% 0.0% 4.3% 33.3% 16.7% 8.7% 0.0% 6.3% 3.0% Food security 0.0% 4.2% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 31.0% 12.5% 21.7% 0.0% 25.0% 17.4% 20.0% 0.0% 36.4% Trade and exports 10.3% 8.3% 0.0% 0.0% 25.0% 0.0% 20.0% 0.0% 9.1% Economic growth 31.0% 33.3% 13.0% 22.2% 16.7% 17.4% 13.3% 25.0% 27.3% Law and justice 10.3% 4.2% 13.0% 11.1% 33.3% 17.4% 26.7% 18.8% 9.1% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 8.7% 6.7% 6.3% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure* 31.0% 25.0% 4.3% 33.3% 16.7% 13.0% 26.7% 0.0% 9.1% Natural resource management 10.3% 0.0% 13.0% 11.1% 0.0% 8.7% 0.0% 6.3% 3.0% Rural development 24.1% 20.8% 21.7% 22.2% 16.7% 8.7% 13.3% 12.5% 24.2% Education 20.7% 20.8% 21.7% 11.1% 16.7% 26.1% 26.7% 50.0% 21.2% Social protection 0.0% 4.2% 4.3% 11.1% 0.0% 0.0% 6.7% 0.0% 0.0% Transport 3.4% 12.5% 13.0% 11.1% 8.3% 0.0% 0.0% 0.0% 12.1% Poverty reduction 20.7% 16.7% 21.7% 33.3% 8.3% 26.1% 20.0% 12.5% 21.2% Public sector reform 10.3% 16.7% 17.4% 11.1% 16.7% 4.3% 33.3% 12.5% 12.1% Information and communications technology 10.3% 12.5% 13.0% 0.0% 0.0% 21.7% 6.7% 6.3% 6.1% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 17.2% 12.5% 4.3% 33.3% 8.3% 26.1% 20.0% 12.5% 6.1% Foreign direct investment 3.4% 4.2% 4.3% 0.0% 8.3% 0.0% 6.7% 12.5% 0.0% Water and sanitation 0.0% 8.3% 17.4% 0.0% 0.0% 0.0% 0.0% 6.3% 12.1% Anti-corruption 3.4% 12.5% 17.4% 0.0% 25.0% 34.8% 13.3% 18.8% 15.2% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% Public financial management 6.9% 8.3% 8.7% 11.1% 0.0% 4.3% 6.7% 6.3% 6.1% Job creation/employment 13.8% 16.7% 8.7% 11.1% 0.0% 8.7% 6.7% 37.5% 15.2% Governance 10.3% 20.8% 8.7% 22.2% 16.7% 13.0% 13.3% 12.5% 12.1% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 3.0% Environmental sustainability 10.3% 4.2% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 66 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Armenia? Greatest Value Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Financial resources 50.0% 71.4% 78.9% 66.7% 50.0% 59.1% 71.4% 50.0% 56.0% Mobilizing third party financial resources 7.7% 4.8% 0.0% 0.0% 10.0% 4.5% 7.1% 7.1% 8.0% Technical assistance 23.1% 4.8% 5.3% 11.1% 10.0% 13.6% 14.3% 14.3% 16.0% Policy advice 7.7% 0.0% 0.0% 0.0% 20.0% 4.5% 0.0% 14.3% 4.0% Donor coordination 11.5% 4.8% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 8.0% Data 0.0% 4.8% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 0.0% 9.5% 5.3% 11.1% 10.0% 4.5% 7.1% 7.1% 8.0% Studies/analyses 0.0% 0.0% 0.0% 11.1% 0.0% 9.1% 0.0% 7.1% 0.0% Convening/facilitating 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% nd 2 Greatest Value Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Financial resources 15.4% 0.0% 0.0% 11.1% 40.0% 13.6% 14.3% 7.7% 7.7% Mobilizing third party financial resources 15.4% 14.3% 16.7% 11.1% 10.0% 9.1% 0.0% 7.7% 11.5% Technical assistance* 7.7% 19.0% 44.4% 22.2% 20.0% 13.6% 42.9% 0.0% 34.6% Policy advice 19.2% 4.8% 0.0% 11.1% 0.0% 4.5% 14.3% 15.4% 3.8% Donor coordination 7.7% 9.5% 11.1% 0.0% 0.0% 0.0% 0.0% 7.7% 7.7% Data 3.8% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 7.7% 0.0% Training/capacity building 19.2% 28.6% 16.7% 11.1% 10.0% 27.3% 14.3% 38.5% 15.4% Studies/analyses 11.5% 14.3% 11.1% 33.3% 10.0% 22.7% 14.3% 15.4% 19.2% Convening/facilitating 0.0% 9.5% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Armenia? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Imposing technocratic solutions without regard to 14.8% 0.0% 8.3% 22.2% 0.0% 14.3% 7.7% 0.0% 13.3% political realities Not exploring alternative policy options 14.8% 12.5% 0.0% 11.1% 0.0% 23.8% 7.7% 6.7% 16.7% Too bureaucratic in its operational policies and 48.1% 29.2% 33.3% 0.0% 10.0% 14.3% 46.2% 13.3% 20.0% procedures* Staff too inaccessible 3.7% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 3.3% Arrogant in its approach* 0.0% 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% 0.0% 3.3% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not willing to honestly criticize policies and reform 14.8% 12.5% 16.7% 22.2% 30.0% 47.6% 15.4% 40.0% 23.3% efforts in the country Not enough public disclosure of its work 11.1% 12.5% 4.2% 33.3% 20.0% 9.5% 7.7% 26.7% 23.3% World Bank processes too slow and complex 33.3% 29.2% 29.2% 22.2% 40.0% 9.5% 38.5% 20.0% 36.7% Not aligned with country priorities 3.7% 12.5% 16.7% 11.1% 10.0% 9.5% 0.0% 6.7% 16.7% Not aligned with other donors’ work* 0.0% 20.8% 0.0% 11.1% 20.0% 0.0% 0.0% 0.0% 3.3% Not collaborating enough with non-state actors 11.1% 16.7% 12.5% 0.0% 20.0% 23.8% 23.1% 20.0% 6.7% Not adequately sensitive to political/social realities 7.4% 20.8% 29.2% 0.0% 0.0% 14.3% 23.1% 26.7% 10.0% in Armenia Other 3.7% 4.2% 16.7% 11.1% 0.0% 19.0% 7.7% 13.3% 6.7% *Significantly different between stakeholder groups 67 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Armenia? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Investment lending* 71.4% 54.2% 87.5% 44.4% 75.0% 47.8% 46.7% 40.0% 75.0% Capacity development 25.0% 33.3% 45.8% 22.2% 41.7% 34.8% 46.7% 46.7% 31.3% Policy based lending/ budget support to the 39.3% 33.3% 16.7% 33.3% 33.3% 13.0% 46.7% 20.0% 31.3% Government Knowledge products/services 10.7% 16.7% 4.2% 11.1% 8.3% 34.8% 6.7% 13.3% 9.4% Technical assistance* 28.6% 16.7% 8.3% 33.3% 25.0% 26.1% 40.0% 53.3% 12.5% Trust Fund management 0.0% 4.2% 8.3% 0.0% 0.0% 4.3% 0.0% 0.0% 3.1% Other 3.6% 4.2% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Don’t know 3.6% 8.3% 8.3% 11.1% 0.0% 17.4% 0.0% 13.3% 18.8% *Significantly different between stakeholder groups Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Armenia? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Investment lending 7.4% 0.0% 4.2% 22.2% 0.0% 8.7% 14.3% 12.5% 3.2% Capacity development 7.4% 25.0% 0.0% 33.3% 16.7% 8.7% 7.1% 6.3% 16.1% Policy based lending/ budget support to the 22.2% 8.3% 29.2% 22.2% 33.3% 47.8% 7.1% 62.5% 12.9% Government* Knowledge products/services 18.5% 33.3% 33.3% 33.3% 16.7% 13.0% 28.6% 31.3% 38.7% Technical assistance* 14.8% 20.8% 37.5% 22.2% 8.3% 26.1% 14.3% 0.0% 41.9% Trust Fund management 29.6% 16.7% 4.2% 33.3% 33.3% 26.1% 35.7% 25.0% 19.4% Other 3.7% 0.0% 0.0% 0.0% 8.3% 4.3% 0.0% 6.3% 0.0% Don’t know 37.0% 37.5% 37.5% 0.0% 33.3% 30.4% 42.9% 18.8% 38.7% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other NGOs* 17.2% 12.5% 8.3% 11.1% 16.7% 73.9% 26.7% 31.3% 21.2% Local Government 44.8% 45.8% 29.2% 11.1% 16.7% 17.4% 40.0% 37.5% 48.5% Beneficiaries* 34.5% 37.5% 37.5% 0.0% 8.3% 4.3% 26.7% 12.5% 24.2% Private sector 51.7% 29.2% 50.0% 44.4% 83.3% 47.8% 60.0% 31.3% 42.4% Community Based Organizations (CBOs) 3.4% 20.8% 16.7% 22.2% 0.0% 4.3% 0.0% 12.5% 18.2% Donor community 6.9% 4.2% 8.3% 22.2% 0.0% 8.7% 0.0% 0.0% 12.1% Foundations 3.4% 0.0% 4.2% 11.1% 8.3% 21.7% 0.0% 6.3% 3.0% Academia/think tanks/research institutes* 31.0% 25.0% 25.0% 11.1% 33.3% 13.0% 33.3% 68.8% 18.2% Parliament 3.4% 4.2% 4.2% 11.1% 0.0% 0.0% 6.7% 0.0% 6.1% Media 0.0% 12.5% 4.2% 11.1% 8.3% 4.3% 0.0% 0.0% 3.0% Other 0.0% 0.0% 4.2% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 68 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Armenia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 29 8.52 1.12 24 7.54 1.35 24 7.96 2.24 8 6.88 2.23 10 7.60 2.17 23 6.48 2.02 15 8.27 1.53 15 7.53 2.00 28 7.21 2.10 development in Armenia* The World Bank’s work is aligned with what I consider the 28 8.64 1.25 24 6.92 1.47 23 7.09 2.57 9 6.89 2.32 12 7.42 1.88 23 6.74 2.24 15 8.00 1.46 14 6.93 1.59 27 7.30 1.96 development priorities for Armenia* The World Bank supports programs and strategies that 29 8.55 1.38 24 7.46 1.47 24 7.50 2.50 9 6.11 2.15 11 7.36 1.86 22 6.91 1.93 15 8.33 1.45 14 7.50 1.61 28 7.46 1.82 are realistic for Armenia* The World Bank treats clients and stakeholders in Armenia 29 9.07 1.25 22 8.73 1.03 24 8.79 1.69 8 7.88 2.17 12 8.25 1.71 23 8.26 1.94 15 9.07 0.96 15 8.33 1.88 27 8.22 1.72 with respect *Significantly different between stakeholder groups To what extent is the World Bank an effective development partner in Armenia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 28 7.57 1.71 23 6.00 2.04 21 7.48 2.36 9 5.89 2.03 10 6.00 2.58 22 6.18 1.79 13 6.46 2.03 12 6.83 2.33 27 5.41 2.37 Flexibility (in terms of the World 27 7.96 1.26 22 6.41 2.04 21 7.05 2.27 7 5.43 1.27 8 6.75 2.38 23 6.00 2.15 13 6.85 1.82 10 7.40 1.65 25 5.76 2.15 Bank's products and services)* Flexibility (in terms of changing 26 7.62 1.79 22 5.82 1.92 21 6.52 1.89 6 5.50 1.87 9 5.67 1.94 22 6.27 2.10 12 6.50 1.73 10 7.20 2.20 27 5.74 2.44 country circumstances)* Being inclusive* 22 8.00 1.48 22 6.59 1.62 17 6.82 1.98 5 5.20 2.05 7 6.86 1.21 19 6.16 2.43 12 7.08 1.44 10 6.90 1.85 22 5.86 2.17 Openness (sharing data and 27 8.81 1.39 24 7.42 1.77 22 7.95 1.56 9 6.44 1.88 10 8.40 1.17 23 6.87 2.44 14 8.14 1.46 13 7.62 1.89 27 6.93 2.15 other information)* Staff accessibility* 27 8.63 1.15 22 7.68 1.76 23 8.13 1.87 9 5.67 1.58 10 8.60 0.97 22 8.18 2.08 14 8.57 1.09 11 8.00 2.37 26 7.27 2.03 Straightforwardness and 27 8.93 1.07 23 8.61 1.23 21 7.95 2.04 8 7.25 2.25 10 8.00 2.26 19 7.53 1.95 14 8.86 0.95 11 7.55 2.70 25 7.48 2.26 honesty* Collaboration with groups 23 8.61 0.99 18 7.22 1.73 14 7.36 2.17 5 4.80 2.05 10 7.00 1.76 20 6.05 2.52 9 7.44 1.67 9 6.44 2.19 18 6.67 2.68 outside of the Government* Collaboration with the 28 9.14 0.89 23 8.52 0.90 19 8.00 2.47 7 8.00 1.15 9 8.56 0.73 21 8.95 0.86 15 8.87 1.06 11 8.73 1.35 23 8.22 1.31 Government Collaboration with other 25 8.44 1.56 19 7.47 1.12 12 7.50 1.78 9 5.89 2.26 8 7.50 1.60 13 7.54 2.15 11 8.09 1.45 7 8.00 1.53 16 6.69 2.12 donors* Follow through over time 26 8.58 1.72 23 8.13 1.71 21 8.05 1.91 7 7.14 1.86 8 7.63 2.39 19 6.63 2.54 12 7.67 1.44 13 8.54 1.66 21 7.57 2.23 *Significantly different between stakeholder groups 69 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? ( Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other The World Bank works too slowly 7.4% 13.0% 21.7% 0.0% 10.0% 17.4% 30.8% 15.4% 20.7% The Government works inefficiently* 18.5% 4.3% 8.7% 37.5% 20.0% 47.8% 23.1% 30.8% 17.2% There is not an adequate level of citizen/civil 29.6% 34.8% 34.8% 12.5% 30.0% 26.1% 23.1% 53.8% 27.6% society participation Poor donor coordination 25.9% 30.4% 26.1% 0.0% 20.0% 4.3% 0.0% 15.4% 27.6% The World Bank does not do adequate follow 7.4% 4.3% 0.0% 0.0% 10.0% 4.3% 7.7% 0.0% 13.8% through/follow-up Lack of/inadequate levels of capacity in 25.9% 13.0% 13.0% 50.0% 20.0% 21.7% 7.7% 15.4% 13.8% Government Political pressures and obstacles* 0.0% 4.3% 13.0% 25.0% 40.0% 17.4% 7.7% 7.7% 6.9% Reforms are not well thought out in light of 18.5% 43.5% 52.2% 50.0% 10.0% 30.4% 30.8% 38.5% 27.6% country challenges The World Bank is not sensitive enough to 18.5% 17.4% 13.0% 12.5% 20.0% 13.0% 30.8% 7.7% 27.6% political/social realities on the ground Other 14.8% 0.0% 4.3% 0.0% 0.0% 13.0% 7.7% 0.0% 3.4% *Significantly different between stakeholder groups 70 The World Bank Armenia Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Armenia, on a ten point scale? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Governance* 25 7.40 1.15 21 6.00 1.73 17 6.82 1.94 7 5.29 1.98 9 5.78 1.92 22 5.41 2.26 11 7.27 1.35 11 5.73 2.53 19 6.00 2.03 Urban development 20 6.65 1.14 17 5.29 1.96 15 6.07 2.37 4 3.75 1.26 7 6.14 2.79 16 5.63 1.96 7 5.86 2.41 9 6.56 2.46 18 5.50 1.98 Environmental sustainability 20 7.10 2.22 17 5.88 1.80 18 6.28 1.99 4 5.00 2.16 8 5.50 2.67 19 4.89 2.42 8 6.50 2.14 10 5.10 2.77 18 5.17 2.28 Equality of opportunity* 22 7.73 1.42 17 5.82 2.16 17 6.71 2.52 6 3.67 1.75 9 5.56 2.70 22 5.05 2.26 12 6.25 2.26 9 5.56 3.05 19 5.37 2.34 Health* 24 8.13 1.92 18 6.78 1.59 20 7.75 1.65 7 5.86 2.97 6 6.67 1.86 18 6.11 2.05 9 7.89 1.76 10 6.40 1.71 18 7.17 1.69 Energy* 22 8.45 1.30 17 6.71 1.79 20 7.55 2.04 4 6.25 3.86 7 7.14 2.27 16 6.63 1.67 10 8.30 1.42 8 6.13 2.90 17 6.76 1.99 Food security 18 7.50 1.76 13 6.62 1.56 13 6.31 2.14 1 3.00 6 5.17 2.64 11 5.73 2.15 7 6.71 1.98 10 5.60 2.17 18 6.50 1.65 Climate change* 17 7.35 2.06 14 5.71 1.82 10 5.40 2.07 3 2.33 2.31 5 4.40 3.21 11 5.09 2.34 7 6.86 2.27 8 4.00 2.14 15 5.93 2.31 Agricultural development* 26 8.00 1.98 18 6.94 1.26 18 7.06 2.29 6 6.50 2.66 8 7.13 1.13 17 6.59 1.62 9 7.11 2.37 10 5.40 1.90 20 7.25 1.68 Trade and exports 19 6.95 2.34 15 6.00 1.60 12 6.17 2.33 5 6.20 2.49 9 6.89 2.15 12 5.75 2.05 8 6.75 2.05 8 5.00 2.00 17 6.24 1.99 Economic growth* 25 7.68 1.80 17 6.65 1.66 17 6.76 2.39 7 6.14 2.04 10 6.60 2.17 19 6.00 2.13 9 7.44 2.01 12 4.17 2.41 22 6.64 1.50 Law and justice* 21 7.95 1.47 15 6.07 2.37 17 6.12 2.47 4 5.00 2.94 7 5.57 2.57 21 4.81 2.16 10 6.70 2.11 8 3.88 2.03 19 5.32 2.67 Regulatory framework* 21 7.81 1.25 17 6.59 1.70 13 5.77 2.92 4 5.25 2.50 9 5.89 1.54 16 5.38 1.59 8 7.25 1.83 10 5.80 1.99 17 6.82 1.70 Communicable/non- 17 7.71 1.31 13 7.15 1.28 8 5.50 2.56 3 4.00 3.61 3 3.33 1.15 9 5.67 1.58 4 8.25 1.71 6 4.83 1.33 13 6.85 1.63 communicable diseases* Basic infrastructure 24 8.00 1.82 18 7.33 1.28 16 6.88 2.92 6 7.17 2.14 8 6.50 2.56 16 6.81 1.83 10 7.60 1.78 10 6.10 1.73 23 7.17 1.37 Natural resource management* 18 7.17 1.72 18 5.56 1.85 14 5.64 2.62 4 7.25 0.96 6 3.67 2.34 13 4.62 2.84 6 7.00 2.61 10 4.30 2.91 17 6.41 2.09 Rural development* 25 7.92 1.91 18 6.61 1.65 18 6.22 2.76 5 6.40 2.30 8 6.38 2.13 16 5.69 2.21 8 7.63 2.56 10 5.40 2.37 22 6.50 1.87 Education* 24 7.75 1.57 20 7.10 1.86 21 7.57 1.69 5 6.60 2.88 8 5.25 1.91 19 5.53 2.50 10 7.50 1.78 14 6.43 2.71 21 7.00 1.52 Social protection 19 7.68 1.73 15 6.20 1.86 15 6.20 2.62 7 6.29 2.36 7 6.14 2.54 14 5.71 2.64 10 7.40 2.22 10 5.50 2.80 19 6.37 1.95 Transport 23 8.17 1.72 17 6.53 1.50 13 7.00 2.24 6 6.67 2.66 9 6.22 2.44 15 6.20 2.18 10 7.80 2.44 10 6.80 1.69 20 7.20 2.04 Poverty reduction* 26 7.92 1.09 21 7.05 1.69 16 6.31 2.55 7 5.14 2.67 10 5.30 2.16 21 5.57 2.27 10 7.70 2.11 11 5.00 2.68 22 6.45 1.79 Public sector reform* 26 7.42 1.30 20 7.05 1.61 17 6.53 2.40 5 5.80 2.17 8 6.50 1.93 19 5.32 2.58 12 7.75 1.14 12 5.58 2.35 18 7.17 1.42 Information and 25 8.12 1.09 18 7.17 1.65 17 7.06 2.01 3 5.00 2.65 8 6.00 2.07 17 6.41 2.09 6 7.00 1.79 11 5.55 2.46 16 6.75 1.81 communications technology* Gender* 18 7.61 1.20 13 6.31 1.75 13 6.62 2.69 1 2.00 6 5.50 2.07 14 5.79 2.04 6 6.83 1.83 9 6.67 2.24 15 7.00 1.56 Domestic private sector 23 7.35 1.40 15 5.60 1.84 16 6.69 2.44 3 5.67 3.21 10 6.30 1.83 14 5.14 2.11 9 6.44 2.40 8 5.00 1.77 21 5.81 2.34 development* Foreign direct investment* 25 7.96 1.43 14 6.00 2.04 16 7.63 2.45 2 7.50 2.12 9 4.67 1.73 14 5.50 1.91 8 6.25 2.43 9 5.11 2.26 17 6.12 1.96 Water and sanitation* 25 8.44 1.39 16 7.13 1.36 17 7.65 1.93 5 7.40 2.30 8 6.88 2.10 19 6.84 1.92 11 7.82 1.99 10 6.10 2.38 25 7.60 1.78 Anti-corruption* 21 7.48 1.69 18 6.39 1.85 14 5.79 2.89 6 3.83 2.71 8 4.63 2.67 21 4.14 2.22 10 6.60 1.96 10 4.50 2.68 17 5.71 2.54 Monitoring and evaluation 24 8.17 1.31 20 7.10 1.55 15 7.47 2.39 3 7.00 3.46 5 5.80 2.49 18 6.39 1.75 10 7.70 1.77 10 6.70 2.45 16 7.06 1.65 Public financial management* 23 8.00 1.38 19 7.37 1.16 15 6.67 2.50 3 6.33 2.08 9 5.56 1.67 17 5.82 2.13 9 8.22 1.39 9 6.33 2.55 21 6.90 1.61 Job creation/employment 24 7.17 1.76 14 5.50 2.03 20 6.35 2.32 3 6.00 3.61 7 5.29 2.06 14 5.50 2.28 8 5.88 2.23 11 4.36 2.50 18 6.33 2.25 *Significantly different between stakeholder groups 71 The World Bank Armenia Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 29 8.38 1.27 23 7.17 1.47 22 7.64 1.87 9 6.56 2.01 10 6.80 1.32 23 6.09 2.50 15 7.67 1.29 15 6.67 2.35 26 6.85 1.87 development results in Armenia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank in Armenia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank’s financial instruments meet the needs of 29 8.21 1.24 20 7.45 1.70 23 7.83 2.21 9 6.56 2.35 12 7.17 1.47 23 6.09 2.66 15 8.13 1.51 14 7.00 2.11 26 7.23 1.66 Armenia* The World Bank meets Armenia’s needs for knowledge 26 7.46 1.75 21 6.57 2.36 21 6.24 2.17 8 5.63 2.88 10 5.60 1.58 22 6.73 2.29 12 7.33 1.67 13 5.23 1.74 23 6.30 1.87 services* *Significantly different between stakeholder groups D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge and research (e.g., data, analysi s, reports) in the work you do? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Weekly 17.2% 4.3% 12.5% 0.0% 9.1% 13.0% 7.1% 20.0% 3.0% Monthly 27.6% 34.8% 37.5% 22.2% 27.3% 26.1% 21.4% 13.3% 15.2% A few times a year 41.4% 52.2% 41.7% 44.4% 45.5% 43.5% 57.1% 40.0% 51.5% Rarely 13.8% 8.7% 8.3% 33.3% 18.2% 17.4% 14.3% 26.7% 21.2% Never 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 72 The World Bank Armenia Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Armenia, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next f ew years? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Climate change 6.9% 4.2% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 31.0% 33.3% 39.1% 25.0% 33.3% 8.7% 20.0% 18.8% 36.4% Trade and exports 6.9% 12.5% 4.3% 25.0% 16.7% 4.3% 0.0% 12.5% 15.2% Economic growth 34.5% 41.7% 17.4% 37.5% 25.0% 17.4% 33.3% 25.0% 27.3% Law and justice 3.4% 8.3% 8.7% 12.5% 16.7% 17.4% 26.7% 18.8% 18.2% Regulatory framework 0.0% 8.3% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 3.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 13.8% 8.3% 8.7% 37.5% 8.3% 0.0% 13.3% 6.3% 6.1% Natural resource management 13.8% 0.0% 8.7% 0.0% 0.0% 8.7% 0.0% 0.0% 15.2% Governance 20.7% 29.2% 17.4% 12.5% 0.0% 8.7% 26.7% 12.5% 12.1% Urban development 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 6.7% 0.0% 12.1% Environmental sustainability 10.3% 8.3% 0.0% 0.0% 0.0% 4.3% 0.0% 6.3% 3.0% Equality of opportunity 6.9% 16.7% 17.4% 0.0% 16.7% 39.1% 26.7% 12.5% 15.2% Health 10.3% 4.2% 21.7% 0.0% 0.0% 0.0% 0.0% 18.8% 9.1% Energy* 0.0% 0.0% 0.0% 12.5% 16.7% 0.0% 0.0% 0.0% 6.1% Food security 6.9% 8.3% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender* 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 17.2% 8.3% 8.7% 37.5% 25.0% 26.1% 20.0% 12.5% 24.2% Foreign direct investment 6.9% 8.3% 8.7% 0.0% 8.3% 4.3% 6.7% 12.5% 0.0% Water and sanitation 3.4% 8.3% 8.7% 0.0% 0.0% 0.0% 6.7% 0.0% 3.0% Anti-corruption* 6.9% 8.3% 13.0% 12.5% 25.0% 52.2% 20.0% 25.0% 6.1% Monitoring and evaluation 0.0% 4.2% 0.0% 0.0% 0.0% 4.3% 6.7% 0.0% 0.0% Public financial management 6.9% 4.2% 8.7% 0.0% 8.3% 13.0% 0.0% 0.0% 6.1% Job creation/employment 27.6% 20.8% 17.4% 12.5% 8.3% 8.7% 0.0% 18.8% 15.2% Rural development 13.8% 8.3% 4.3% 12.5% 16.7% 17.4% 0.0% 18.8% 12.1% Education 24.1% 12.5% 21.7% 12.5% 16.7% 21.7% 20.0% 56.3% 12.1% Social protection 3.4% 0.0% 4.3% 0.0% 0.0% 0.0% 6.7% 6.3% 3.0% Transport 6.9% 4.2% 8.7% 0.0% 8.3% 0.0% 0.0% 0.0% 6.1% Poverty reduction 6.9% 8.3% 13.0% 0.0% 8.3% 26.1% 20.0% 12.5% 30.3% Public sector reform 6.9% 8.3% 4.3% 12.5% 8.3% 4.3% 26.7% 6.3% 0.0% Information and communications technology 3.4% 8.3% 13.0% 0.0% 8.3% 8.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 The World Bank Armenia Country Survey 2013 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank ’s knowledge and research are at ... in Armenia? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Raising your awareness of the 27 7.89 1.78 23 6.87 2.03 18 7.28 1.78 7 5.71 2.63 10 6.70 2.26 22 7.27 2.19 14 7.36 1.69 13 7.00 2.20 23 6.57 2.11 particular topic Stimulating public debate/ 25 7.32 1.65 20 6.30 1.66 12 6.58 1.93 8 4.63 2.33 11 4.91 2.77 20 5.80 2.04 11 6.64 1.63 8 6.38 1.92 20 6.25 2.53 dialogue* Enhancing your knowledge 28 8.07 1.56 23 6.61 2.17 19 7.84 1.61 8 6.00 3.12 9 6.78 2.17 22 6.59 2.36 14 7.57 1.79 13 7.46 1.66 26 6.65 2.28 and/or skills* Contributing to good policy 29 8.21 1.50 21 7.00 1.90 16 7.19 2.43 8 6.50 2.33 9 6.67 2.00 21 6.14 2.33 13 7.62 1.66 13 7.23 2.01 20 6.55 2.21 making* Providing support for program 29 8.45 1.43 22 7.68 1.70 21 8.48 1.47 8 6.00 2.45 11 7.82 1.47 21 7.33 1.62 14 8.29 1.38 13 7.92 1.04 26 7.69 1.78 implementation* *Significantly different between stakeholder groups To what extent do you believe that the World Bank’s knowledge and research ... in Armenia? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 28 8.32 1.61 23 8.17 1.44 19 8.37 1.64 7 6.86 1.68 11 8.00 1.26 21 7.71 1.74 15 8.67 1.35 15 8.33 1.18 26 7.73 1.66 Include appropriate level of stakeholder involvement during 28 8.07 1.51 23 7.43 1.31 20 8.05 1.79 7 5.86 1.77 8 7.25 2.31 20 6.55 2.42 14 7.86 1.35 12 6.75 1.96 24 6.67 2.51 preparation* Are relevant to Armenia's 25 8.04 1.77 23 7.43 1.12 16 8.06 1.48 8 6.75 1.67 10 6.90 2.23 21 6.90 2.49 15 7.80 1.66 14 6.93 2.02 21 7.24 1.76 development priorities Provide feasible 27 8.11 1.37 23 7.30 1.29 20 7.35 2.25 8 6.13 2.36 10 7.30 1.70 22 6.86 1.86 15 8.00 1.41 13 7.62 1.39 23 7.57 1.62 recommendations Are accessible (well written and 27 8.33 1.39 23 7.30 1.55 20 7.30 1.92 8 6.50 1.60 11 8.18 1.40 22 7.73 1.86 15 7.93 1.39 15 7.53 1.68 26 6.96 1.56 easy to understand)* A source of relevant information 27 8.19 1.82 23 7.52 1.78 21 7.38 2.48 8 7.13 1.46 10 8.00 1.15 22 7.86 1.32 14 7.93 1.49 15 7.27 2.37 27 7.37 2.00 on global good practices Are adequately disseminated 25 7.64 2.12 22 6.68 1.39 18 6.83 2.85 8 5.88 2.10 11 6.18 2.09 20 6.95 2.89 13 7.46 1.71 14 6.64 1.78 21 6.19 2.44 Are appropriately translated 27 8.26 1.40 23 7.22 1.98 18 7.28 2.30 5 7.20 1.64 9 7.44 1.81 19 8.32 1.77 15 7.93 1.58 10 6.50 2.37 23 7.26 1.91 Are adaptable to Armenia’s specific development 27 8.30 1.32 21 7.43 1.89 19 7.68 1.70 8 6.63 1.60 11 7.64 1.63 21 6.90 1.64 14 7.93 1.77 14 6.93 2.06 26 7.50 1.56 challenges and country circumstances *Significantly different between stakeholder groups 74 The World Bank Armenia Country Survey 2013 D. The World Bank’s Knowledge (continued) Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge and 29 8.38 1.95 24 7.63 1.41 22 7.59 1.87 8 6.38 1.69 11 7.09 1.64 22 6.50 2.06 14 7.79 1.31 16 7.25 1.84 30 7.50 1.53 research make to development results in your country?* Overall, how would you rate the technical quality of the World 28 8.71 1.05 24 8.38 1.10 23 7.61 1.85 9 7.44 1.51 11 8.27 1.27 22 8.36 1.43 12 8.25 1.66 13 8.15 1.52 29 8.07 1.31 Bank’s knowledge/research? To what extent do you believe that Armenia received value for money from the World Bank’s 26 8.23 1.53 18 7.78 1.31 15 8.40 1.40 4 6.00 2.16 8 6.75 2.43 17 6.53 2.10 9 7.44 1.13 6 7.50 1.05 19 7.11 1.85 products/services that were paid for on a fee for service basis?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1- To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses 29 8.17 1.61 20 8.15 1.60 24 8.17 1.86 4 6.50 3.11 7 8.43 1.90 20 8.00 1.52 12 7.92 1.24 12 8.25 1.36 25 7.00 1.96 funds promptly The World Bank effectively monitors and evaluates the 29 8.52 1.24 23 8.26 1.32 23 8.26 1.60 5 7.40 2.07 7 8.00 1.15 20 6.65 2.50 12 8.25 1.22 13 7.92 1.26 27 7.59 1.89 projects and programs it supports* The World Bank’s approvals and reviews are done in a 28 8.25 1.11 20 8.00 1.45 23 7.57 1.88 4 6.50 2.38 7 8.57 1.62 19 7.42 1.64 12 8.00 1.13 11 7.91 1.58 22 6.82 2.11 timely fashion The World Bank’s "Safeguard Policy" requirements are 23 8.35 1.30 15 8.00 1.25 17 7.82 1.98 2 8.50 0.71 7 6.57 2.07 15 7.33 1.45 8 8.00 1.51 8 7.50 1.41 16 7.44 1.46 reasonable The World Bank imposes reasonable conditions on its 26 8.19 1.23 21 7.95 1.47 21 7.43 1.99 4 7.50 0.58 9 7.33 1.58 17 7.06 2.25 11 8.09 1.14 11 7.45 1.69 20 7.75 1.29 lending Working with the World Bank increases Armenia's 28 8.57 1.10 23 8.04 1.49 21 7.86 2.01 7 6.29 2.50 8 7.88 1.36 22 6.82 2.42 15 8.80 1.01 13 7.69 1.84 29 7.45 1.43 institutional capacity* The World Bank ensures consistency and continuity 26 8.15 1.19 18 7.72 1.45 16 7.25 2.41 2 6.50 0.71 6 7.67 1.63 14 6.57 2.50 11 8.27 1.19 10 7.90 1.45 18 7.06 1.98 through staff changes The World Bank’s teams and 27 8.70 1.10 22 8.59 1.33 22 8.41 1.79 3 5.67 3.21 6 8.50 1.52 19 8.16 1.07 13 8.15 1.28 12 7.75 1.36 20 7.40 2.01 visits are well coordinated* Where country systems are adequate, the World Bank 23 8.61 1.03 19 8.11 1.15 20 7.55 2.04 4 7.75 3.20 13 6.15 2.76 6 7.83 1.47 10 8.10 1.37 17 7.35 1.54 makes appropriate use of them* The World Bank provides effective implementation 29 8.72 1.10 22 8.45 1.01 23 7.96 1.69 2 7.00 1.41 6 8.17 2.14 19 7.79 1.36 12 8.17 1.11 12 7.42 2.11 24 7.67 1.61 support *Significantly different between stakeholder groups 75 The World Bank Armenia Country Survey 2013 F. The Future Role of the World Bank in Armenia Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Armenia’s 29 8.97 0.91 24 8.21 1.61 24 8.58 2.00 8 7.00 2.14 11 8.82 1.40 23 7.35 2.42 15 8.93 1.03 16 8.13 1.15 24 7.83 1.81 development in the near future?* (1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholder groups Which of the following SHOULD the World Bank do to make itself of greater value in Armenia? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Improve the quality of its experts as related to 37.9% 21.7% 26.1% 22.2% 9.1% 31.8% 20.0% 25.0% 16.1% Armenia's specific challenges Reduce the complexity of obtaining World Bank 41.4% 30.4% 30.4% 0.0% 9.1% 31.8% 40.0% 31.3% 32.3% financing Focus primarily on advocacy issues* 3.4% 8.7% 26.1% 11.1% 18.2% 31.8% 0.0% 0.0% 6.5% Improve the competitiveness of its financing 20.7% 13.0% 8.7% 11.1% 9.1% 13.6% 20.0% 18.8% 16.1% compared to markets Ensure greater selectivity in its work* 10.3% 13.0% 4.3% 55.6% 18.2% 36.4% 20.0% 6.3% 22.6% Provide more adequate data/knowledge/ 0.0% 8.7% 8.7% 11.1% 18.2% 4.5% 6.7% 12.5% 9.7% statistics/figures on Armenia's economy Offer more innovative financial products* 20.7% 17.4% 34.8% 11.1% 36.4% 0.0% 0.0% 31.3% 41.9% Offer more innovative knowledge services 27.6% 34.8% 17.4% 22.2% 45.5% 31.8% 26.7% 50.0% 12.9% Increase availability of Fee-Based services 10.3% 0.0% 4.3% 0.0% 0.0% 0.0% 6.7% 6.3% 9.7% Work faster* 20.7% 17.4% 17.4% 0.0% 9.1% 0.0% 33.3% 0.0% 25.8% Other 0.0% 8.7% 4.3% 22.2% 9.1% 9.1% 0.0% 6.3% 3.2% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Armenia? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Local newspapers* 18.5% 12.5% 20.8% 33.3% 25.0% 4.3% 6.7% 40.0% 6.3% International newspapers 3.7% 0.0% 0.0% 11.1% 0.0% 0.0% 13.3% 13.3% 0.0% Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% International radio 0.0% 0.0% 4.2% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Local television 22.2% 41.7% 41.7% 11.1% 50.0% 34.8% 40.0% 40.0% 37.5% International television 14.8% 12.5% 16.7% 0.0% 8.3% 30.4% 20.0% 6.7% 9.4% Periodicals 29.6% 25.0% 25.0% 22.2% 0.0% 8.7% 26.7% 6.7% 40.6% Internet 92.6% 83.3% 75.0% 77.8% 91.7% 78.3% 80.0% 66.7% 81.3% Social media (Facebook, Twitter, Youtube)* 7.4% 4.2% 0.0% 11.1% 8.3% 26.1% 0.0% 20.0% 6.3% Blogs* 3.7% 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 3.7% 8.3% 4.2% 0.0% 0.0% 8.7% 0.0% 6.7% 3.1% *Significantly different between stakeholder groups 76 The World Bank Armenia Country Survey 2013 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other World Bank website 51.7% 50.0% 45.8% 22.2% 41.7% 65.2% 46.7% 37.5% 50.0% Direct contact with World Bank (i.e., face to face 44.8% 25.0% 29.2% 44.4% 25.0% 26.1% 33.3% 12.5% 40.6% meetings/discussions) e-Newsletters* 20.7% 16.7% 33.3% 55.6% 58.3% 26.1% 26.7% 62.5% 37.5% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% World Bank seminars/workshops/conferences 44.8% 50.0% 50.0% 11.1% 33.3% 21.7% 26.7% 50.0% 21.9% World Bank Public Information Center 0.0% 12.5% 12.5% 0.0% 16.7% 4.3% 0.0% 12.5% 3.1% World Bank publications and other written 27.6% 33.3% 8.3% 22.2% 25.0% 43.5% 60.0% 12.5% 28.1% materials* Mobile phones 6.9% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media (Facebook, Twitter, Youtube) 0.0% 0.0% 8.3% 22.2% 0.0% 8.7% 6.7% 12.5% 15.6% Blogs* 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Yes 63.0% 18.2% 33.3% 0.0% 18.2% 56.5% 41.7% 31.3% 23.3% No 37.0% 81.8% 66.7% 100.0% 81.8% 43.5% 58.3% 68.8% 76.7% *Significantly different between stakeholder groups Have you requested information from the World Bank on its activities in the past year? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Yes 23.1% 9.5% 33.3% 55.6% 30.0% 26.1% 23.1% 12.5% 33.3% No 76.9% 90.5% 66.7% 44.4% 70.0% 73.9% 76.9% 87.5% 66.7% Were you able to obtain this information? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Yes 100.0% 100.0% 85.7% 80.0% 100.0% 100.0% 100.0% 100.0% 80.0% No 0.0% 0.0% 14.3% 20.0% 0.0% 0.0% 0.0% 0.0% 20.0% Do you have access to the Internet? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Yes 95.8% 100.0% 90.0% 100.0% 100.0% 100.0% 100.0% 100.0% 90.3% No 4.2% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.7% 77 The World Bank Armenia Country Survey 2013 G. Communication and Information Sharing (continued) Do you use/have used the World Bank website?* Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Yes 85.2% 95.7% 87.5% 66.7% 77.8% 95.5% 92.9% 50.0% 72.4% No 14.8% 4.3% 12.5% 33.3% 22.2% 4.5% 7.1% 50.0% 27.6% *Significantly different between stakeholder groups Which do you primarily use? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other The World Bank's country website 54.5% 54.5% 42.9% 66.7% 37.5% 65.2% 53.8% 55.6% 76.0% The World Bank's main website 45.5% 45.5% 57.1% 33.3% 62.5% 34.8% 46.2% 44.4% 24.0% Do you use/have you used the World Bank’s Public Information Centers (PICs) in Armenia ? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ NGO/CBO/ Independent Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Private Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Foundation Institution Think tank Other Yes 14.8% 12.5% 14.3% 0.0% 9.1% 36.4% 14.3% 18.8% 29.0% No 77.8% 75.0% 47.6% 44.4% 54.5% 36.4% 57.1% 56.3% 45.2% I don’t know what a PIC is 7.4% 12.5% 38.1% 55.6% 36.4% 27.3% 28.6% 25.0% 25.8% Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Office of President/ Ministerial Dep/ PMU/ Consultant on Bilateral/ Multilateral Private sector/ Financial NGO/ CBO/ Private Independent Academia/ Research Prime Minister/ Minister Implementation Agency Bank supported project agency sector/ Private bank foundation Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use more data from the World Bank as a result of the 24 6.96 2.44 16 6.50 2.19 13 7.08 3.17 3 4.00 2.65 6 5.33 3.14 19 6.58 2.52 10 7.70 1.83 9 6.67 2.87 19 6.11 2.51 organization’s Open Data policy The World Bank’s PIC is a valuable source of information 11 7.27 2.28 6 7.00 1.10 3 9.00 1.73 2 5.50 0.71 11 7.36 1.57 3 6.00 1.73 4 8.50 1.29 11 6.09 3.18 related to development in Armenia I find the World Bank websites 22 7.91 1.63 20 6.90 1.80 18 7.56 2.18 6 7.67 1.37 8 7.25 1.39 21 7.29 1.76 14 8.36 1.95 7 7.43 1.51 20 6.45 2.46 easy to navigate I find the information on the 22 8.82 1.14 19 7.58 1.61 17 8.35 1.17 6 8.00 1.55 8 8.13 1.25 21 8.10 1.89 15 8.53 1.41 7 8.57 0.98 22 7.59 1.37 World Bank’s websites useful When I need information from the World Bank I know how to 25 8.80 1.47 24 8.50 1.53 20 8.45 2.14 8 6.38 3.16 9 7.44 2.74 21 8.52 1.83 14 8.36 2.10 13 8.62 1.19 25 8.32 1.60 find it The World Bank is responsive to my information requests and 23 8.78 1.35 18 8.06 1.73 20 8.20 1.67 5 5.80 3.11 4 8.00 2.16 21 8.90 1.14 10 8.20 1.48 9 8.78 1.39 21 7.90 2.00 inquiries* *Significantly different between stakeholder groups 78 The World Bank Armenia Country Survey 2013 H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Institution Think tank Other Yes 96.3% 95.7% 83.3% 77.8% 100.0% 69.6% 100.0% 62.5% 78.8% No 3.7% 4.3% 16.7% 22.2% 0.0% 30.4% 0.0% 37.5% 21.2% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Armenia? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Institution Think tank Other Observer (i.e., follow in media, discuss in informal 7.1% 4.2% 4.3% 0.0% 10.0% 21.7% 0.0% 31.3% 19.4% conversations, etc.)* Use World Bank reports/data 39.3% 16.7% 8.7% 22.2% 30.0% 52.2% 33.3% 37.5% 25.8% Engage in World Bank related/sponsored 21.4% 41.7% 73.9% 22.2% 50.0% 47.8% 40.0% 31.3% 25.8% events/activities* Collaborate as part of my professional duties 78.6% 79.2% 60.9% 66.7% 60.0% 43.5% 73.3% 62.5% 74.2% Use World Bank website for information, data, 14.3% 12.5% 0.0% 33.3% 10.0% 21.7% 6.7% 6.3% 12.9% research, etc. *Significantly different between stakeholder groups 79 The World Bank Armenia Country Survey 2013 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Armenia In general, would you say that Armenia is headed in...? Percentage of Respondents Yerevan Marz The right direction 68.0% 93.8% The wrong direction 11.8% 0.0% Not sure 20.3% 6.3% When considering development priorities, which ONE development priority below is the most important in Armenia? Which ONE is the second most important priority? Which ONE is the third most important priority? st 1 Most Important Percentage of Respondents Yerevan Marz Rural development* 1.4% 23.1% Education 13.7% 15.4% Social protection 1.4% 0.0% Transport* 0.0% 7.7% Poverty reduction 10.8% 23.1% Public sector reform 2.9% 0.0% Information and communications technology 1.4% 0.0% Gender 0.0% 0.0% Domestic private sector development 2.2% 7.7% Foreign direct investment 1.4% 0.0% Water and sanitation 0.0% 0.0% Anti-corruption 15.8% 0.0% Monitoring and evaluation 0.0% 0.0% Public financial management 2.2% 0.0% Job creation/employment 6.5% 15.4% Governance 5.8% 0.0% Urban development 0.7% 0.0% Environmental sustainability 0.0% 0.0% Equality of opportunity 5.8% 0.0% Health 2.9% 0.0% Energy 0.0% 0.0% Food security 0.7% 0.0% Climate change 0.0% 0.0% Agricultural development 2.2% 7.7% Trade and exports 0.7% 0.0% Economic growth 12.2% 0.0% Law and justice 9.4% 0.0% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Basic infrastructure 0.0% 0.0% Natural resource management 0.0% 0.0% *Significantly different between locations 80 The World Bank Armenia Country Survey 2013 A. General Issues facing Armenia (continued) When considering development priorities, which ONE development priority below is the most important in Armenia? Which ONE is the second most important priority? Which ONE is the third most important priority? nd 2 Most Important Percentage of Respondents Yerevan Marz Rural development 5.0% 0.0% Education 11.5% 0.0% Social protection 2.2% 0.0% Transport* 0.0% 7.1% Poverty reduction* 5.0% 28.6% Public sector reform 0.7% 0.0% Information and communications technology 2.2% 0.0% Gender 0.0% 0.0% Domestic private sector development 2.2% 0.0% Foreign direct investment 1.4% 0.0% Water and sanitation 0.0% 0.0% Anti-corruption 13.7% 14.3% Monitoring and evaluation 0.0% 0.0% Public financial management 5.0% 7.1% Job creation/employment 13.7% 7.1% Governance 5.0% 0.0% Urban development 0.0% 0.0% Environmental sustainability 1.4% 0.0% Equality of opportunity 6.5% 0.0% Health 1.4% 0.0% Energy 1.4% 0.0% Food security 0.7% 0.0% Climate change 0.7% 0.0% Agricultural development* 2.2% 14.3% Trade and exports 2.2% 0.0% Economic growth 7.2% 7.1% Law and justice 8.6% 7.1% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Basic infrastructure* 0.0% 7.1% Natural resource management 0.0% 0.0% 3rd Most Important Percentage of Respondents Yerevan Marz Rural development 5.6% 7.1% Education 11.9% 7.1% Social protection 5.6% 0.0% Transport 1.4% 0.0% Poverty reduction 4.2% 0.0% Public sector reform 5.6% 0.0% Information and communications technology 4.2% 7.1% Gender 0.0% 0.0% Domestic private sector development 7.0% 7.1% Foreign direct investment 2.1% 0.0% Water and sanitation 1.4% 0.0% Anti-corruption 9.8% 0.0% Monitoring and evaluation 0.0% 0.0% Public financial management 2.1% 7.1% Job creation/employment 9.1% 14.3% Governance 5.6% 0.0% Urban development 0.7% 0.0% Environmental sustainability 2.1% 0.0% Equality of opportunity 3.5% 7.1% Health 0.0% 0.0% Energy 0.7% 0.0% Food security 0.7% 0.0% Climate change 0.7% 0.0% Agricultural development* 0.7% 14.3% Trade and exports 0.7% 0.0% Economic growth 5.6% 14.3% Law and justice 7.0% 7.1% Regulatory framework 1.4% 0.0% Communicable/non-communicable diseases 1.4% 0.0% Basic infrastructure 0.0% 0.0% Natural resource management* 0.7% 7.1% *Significantly different between locations 81 The World Bank Armenia Country Survey 2013 A. General Issues facing Armenia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Armenia? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Yerevan Marz Domestic private sector development 30.4% 47.4% Foreign direct investment 8.1% 21.1% Water and sanitation* 1.2% 15.8% Anti-corruption 25.5% 15.8% Monitoring and evaluation 1.2% 0.0% Public financial management 10.6% 5.3% Job creation/employment 57.1% 52.6% Rural development 18.0% 15.8% Education 24.2% 10.5% Social protection 15.5% 0.0% Transport* 1.2% 10.5% Public sector reform 5.6% 0.0% Information and communications technology 1.9% 0.0% Gender 0.6% 5.3% Governance 17.4% 5.3% Urban development* 0.0% 5.3% Trade and exports 1.9% 5.3% Economic growth 31.1% 10.5% Law and justice 11.8% 10.5% Regulatory framework 1.2% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Basic infrastructure* 0.0% 10.5% Natural resource management* 1.9% 10.5% Environmental sustainability 1.9% 5.3% Equality of opportunity 14.9% 0.0% Health 2.5% 0.0% Energy 0.0% 0.0% Food security 0.6% 5.3% Climate change 0.0% 0.0% Agricultural development* 13.0% 31.6% *Significantly different between locations Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Armenia? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Yerevan Marz Health 2.5% 0.0% Energy 3.8% 10.5% Food security 0.0% 0.0% Climate change 0.0% 0.0% Public sector reform 6.3% 0.0% Information and communications technology* 18.1% 0.0% Trade and exports 26.3% 26.3% Law and justice 18.8% 10.5% Regulatory framework 8.1% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Basic infrastructure 7.5% 10.5% Natural resource management 8.1% 15.8% Public financial management 11.3% 5.3% Job creation/employment 21.3% 36.8% Governance 19.4% 10.5% Urban development 0.6% 0.0% Environmental sustainability 2.5% 0.0% Equality of opportunity 23.1% 5.3% Rural development* 6.3% 21.1% Education 11.9% 10.5% Social protection 0.6% 5.3% Transport 1.9% 5.3% Agricultural development* 21.9% 42.1% Gender 0.0% 0.0% Domestic private sector development 30.0% 31.6% Foreign direct investment 23.1% 15.8% Water and sanitation* 0.6% 21.1% Anti-corruption 24.4% 15.8% Monitoring and evaluation 0.0% 0.0% *Significantly different between locations 82 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD How familiar are you with the work of the World 162 7.77 1.84 19 7.32 2.03 Bank in Armenia? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD Overall, please rate your impression of the World 151 7.64 1.82 18 7.83 1.79 Bank’s effectiveness in Armenia. (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD To what extent do you believe the World Bank’s staff is well prepared to help Armenia solve its 141 8.33 1.43 17 7.65 2.09 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in Armenia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Armenia? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Yerevan Marz Equality of opportunity 13.8% 10.5% Health 12.5% 5.3% Energy 6.3% 10.5% Food security 1.3% 0.0% Climate change 0.0% 0.0% Agricultural development* 20.0% 42.1% Trade and exports 8.8% 0.0% Economic growth 21.9% 15.8% Law and justice 14.4% 10.5% Regulatory framework 3.1% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Basic infrastructure 16.9% 15.8% Natural resource management 5.0% 5.3% Rural development* 15.0% 47.4% Education 23.8% 21.1% Social protection 1.9% 0.0% Transport* 5.6% 21.1% Poverty reduction 21.3% 15.8% Public sector reform 14.4% 5.3% Information and communications technology 10.6% 0.0% Gender 0.0% 0.0% Domestic private sector development 15.0% 10.5% Foreign direct investment 3.8% 0.0% Water and sanitation* 4.4% 21.1% Anti-corruption 18.1% 10.5% Monitoring and evaluation 0.6% 0.0% Public financial management 6.9% 0.0% Job creation/employment 13.1% 21.1% Governance 14.4% 5.3% Urban development 0.6% 5.3% Environmental sustainability 3.1% 0.0% *Significantly different between locations 83 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Armenia? Greatest Value Percentage of Respondents Yerevan Marz Financial resources 60.4% 84.6% Mobilizing third party financial resources 4.9% 0.0% Technical assistance 14.6% 0.0% Policy advice 5.6% 0.0% Donor coordination 3.5% 7.7% Data 1.4% 0.0% Training/capacity building 6.9% 0.0% Studies/analyses 2.8% 0.0% Convening/facilitating 0.0% 7.7% Other 0.0% 0.0% nd 2 Greatest Value Percentage of Respondents Yerevan Marz Financial resources 8.3% 0.0% Mobilizing third party financial resources 11.8% 16.7% Technical assistance 22.2% 41.7% Policy advice 7.6% 8.3% Donor coordination 4.9% 8.3% Data 2.8% 0.0% Training/capacity building 21.5% 16.7% Studies/analyses 18.8% 8.3% Convening/facilitating 2.1% 0.0% Other 0.0% 0.0% Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Armenia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yerevan Marz Imposing technocratic solutions without regard to political realities 8.4% 11.8% Not exploring alternative policy options 11.6% 11.8% Too bureaucratic in its operational policies and procedures 27.7% 11.8% Staff too inaccessible 1.9% 0.0% Arrogant in its approach 1.9% 0.0% Not client focused 0.6% 0.0% The credibility of its knowledge/data 0.0% 0.0% Not willing to honestly criticize policies and reform efforts in the 25.2% 5.9% country Not enough public disclosure of its work 14.8% 17.6% World Bank processes too slow and complex 27.1% 47.1% Not aligned with country priorities 9.0% 17.6% Not aligned with other donors’ work 5.8% 5.9% Not collaborating enough with non-state actors 14.2% 23.5% Not adequately sensitive to political/social realities in Armenia 16.1% 11.8% Other* 8.4% 23.5% *Significantly different between locations Which World Bank instruments do you believe are the MOST effective in reducing poverty in Armenia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yerevan Marz Investment lending* 58.9% 89.5% Capacity development 34.2% 42.1% Policy based lending/ budget support to the Government 30.4% 26.3% Knowledge products/services 14.6% 10.5% Technical assistance 25.3% 10.5% Trust Fund management 3.2% 0.0% Other 1.9% 0.0% Don’t know 10.8% 10.5% *Significantly different between locations 84 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Armenia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yerevan Marz Investment lending 8.3% 0.0% Capacity development 14.1% 0.0% Policy based lending/ budget support to the Government 26.9% 26.3% Knowledge products/services* 24.4% 52.6% Technical assistance 23.1% 26.3% Trust Fund management 22.4% 26.3% Other 1.9% 5.3% Don’t know 32.1% 42.1% *Significantly different between locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? ( Choose no more than TWO) Percentage of Respondents (Responses Combined) Yerevan Marz NGOs 26.7% 15.8% Local Government* 30.4% 68.4% Beneficiaries 22.4% 36.8% Private sector 48.4% 47.4% Community Based Organizations (CBOs) 11.8% 10.5% Donor community 8.1% 0.0% Foundations 6.2% 5.3% Academia/think tanks/research institutes 28.6% 15.8% Parliament 3.7% 0.0% Media 5.6% 0.0% Other 1.2% 0.0% *Significantly different between locations To what extent do you agree with the following statements about the World Bank’s work in Armenia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD Overall the World Bank currently plays a relevant 154 7.60 1.88 17 7.82 2.27 role in development in Armenia The World Bank’s work is aligned with what I 152 7.45 1.91 17 7.00 2.42 consider the development priorities for Armenia The World Bank supports programs and strategies 153 7.67 1.80 18 7.39 2.48 that are realistic for Armenia The World Bank treats clients and stakeholders in 154 8.62 1.60 16 8.44 1.71 Armenia with respect To what extent is the World Bank an effective development partner in Armenia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD Responsiveness 142 6.45 2.18 16 6.31 2.65 Flexibility (in terms of the World Bank's products 137 6.66 2.06 13 6.38 2.33 and services) Flexibility (in terms of changing country 132 6.32 2.04 16 6.69 2.60 circumstances) Being inclusive 120 6.72 1.89 12 6.00 2.80 Openness (sharing data and other information) 147 7.61 1.97 16 7.31 2.09 Staff accessibility 142 7.99 1.83 17 7.12 2.37 Straightforwardness and honesty 139 8.14 1.87 15 7.80 2.24 Collaboration with groups outside of the 112 7.08 2.25 10 6.50 2.07 Government Collaboration with the Government 137 8.65 1.30 13 8.38 1.61 Collaboration with other donors 109 7.50 1.88 5 7.60 1.67 Follow through over time 134 7.80 2.07 11 8.55 1.21 85 The World Bank Armenia Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yerevan Marz The World Bank works too slowly 16.9% 6.3% The Government works inefficiently* 24.3% 0.0% There is not an adequate level of citizen/civil society participation* 27.0% 56.3% Poor donor coordination 18.9% 37.5% The World Bank does not do adequate follow through/follow-up 5.4% 12.5% Lack of/inadequate levels of capacity in Government* 20.3% 0.0% Political pressures and obstacles 10.8% 18.8% Reforms are not well thought out in light of country challenges 31.8% 31.3% The World Bank is not sensitive enough to political/social realities on 18.2% 18.8% the ground Other 5.4% 6.3% *Significantly different between locations C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Armenia, on a ten point scale? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD Governance* 124 6.12 1.99 11 7.45 1.63 Urban development 98 5.80 1.99 10 6.30 2.50 Environmental sustainability 105 5.68 2.31 11 6.45 2.42 Equality of opportunity 116 5.84 2.44 12 6.83 2.04 Health 114 7.01 2.05 11 8.00 1.67 Energy 107 7.19 2.13 8 7.75 1.39 Food security 83 6.29 2.00 9 7.56 1.67 Climate change 79 5.52 2.41 9 6.67 2.24 Agricultural development 113 7.04 1.92 13 7.31 2.14 Trade and exports 94 6.23 2.01 8 6.88 2.42 Economic growth 122 6.54 2.19 10 6.90 1.91 Law and justice 107 5.79 2.44 10 6.30 3.23 Regulatory framework* 104 6.37 1.92 6 8.17 1.83 Communicable/non-communicable diseases 67 6.36 2.09 7 7.43 1.40 Basic infrastructure 113 7.12 1.87 12 8.08 1.56 Natural resource management* 92 5.48 2.38 9 7.44 2.35 Rural development 114 6.55 2.25 12 6.83 2.52 Education 124 6.79 2.12 11 7.91 1.58 Social protection 102 6.36 2.33 9 7.22 2.33 Transport 105 7.04 2.09 12 7.50 2.32 Poverty reduction 126 6.40 2.29 12 7.17 1.90 Public sector reform 120 6.60 2.09 10 7.30 1.57 Information and communications technology 106 6.77 1.93 9 7.44 2.30 Gender 83 6.42 2.10 8 7.13 1.55 Domestic private sector development 103 6.00 2.13 12 6.83 2.59 Foreign direct investment 98 6.30 2.28 11 7.45 2.21 Water and sanitation 115 7.33 1.89 15 7.87 2.17 Anti-corruption 112 5.54 2.54 8 6.38 2.13 Monitoring and evaluation 108 7.06 1.98 9 7.78 1.92 Public financial management 109 6.87 2.00 10 7.70 1.57 Job creation/employment 103 5.96 2.30 11 6.09 2.70 *Significantly different between locations 86 The World Bank Armenia Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD To what extent does the World Bank’s work help to 152 7.20 1.91 15 7.20 2.51 achieve development results in Armenia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Armenia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD The World Bank’s financial instruments meet the 152 7.38 1.97 14 6.71 2.43 needs of Armenia The World Bank meets Armenia’s needs for 138 6.52 2.17 13 5.92 1.93 knowledge services D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do? Percentage of Respondents Yerevan Marz Weekly 10.7% 0.0% Monthly 27.7% 10.5% A few times a year 43.4% 52.6% Rarely 18.2% 21.1% Never 0.0% 15.8% When thinking about the development challenges in Armenia, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Yerevan Marz Climate change 2.5% 0.0% Agricultural development* 24.5% 57.9% Trade and exports 8.8% 21.1% Economic growth 28.3% 26.3% Law and justice 14.5% 10.5% Regulatory framework 1.9% 5.3% Communicable/non-communicable diseases 0.0% 0.0% Basic infrastructure 8.2% 10.5% Natural resource management 6.3% 10.5% Governance 16.4% 10.5% Urban development* 1.9% 10.5% Environmental sustainability 4.4% 0.0% Equality of opportunity 20.8% 5.3% Health 8.2% 10.5% Energy 2.5% 5.3% Food security 2.5% 5.3% Gender 0.6% 0.0% Domestic private sector development 18.9% 21.1% Foreign direct investment 5.0% 0.0% Water and sanitation 4.4% 0.0% Anti-corruption 20.1% 10.5% Monitoring and evaluation 1.9% 0.0% Public financial management 6.3% 0.0% Job creation/employment 17.0% 15.8% Rural development 10.7% 10.5% Education 22.6% 10.5% Social protection 3.1% 0.0% Transport* 1.9% 21.1% Poverty reduction 15.7% 15.8% Public sector reform 8.8% 0.0% Information and communications technology 5.0% 5.3% *Significantly different between locations 87 The World Bank Armenia Country Survey 2013 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank’s knowledge and research are at … in Armenia? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD Raising your awareness of the particular topic* 141 7.22 2.12 11 5.82 1.25 Stimulating public debate/dialogue 124 6.23 2.17 8 5.88 1.89 Enhancing your knowledge and/or skills 144 7.17 2.20 14 6.79 1.63 Contributing to good policy making 134 7.11 2.10 9 6.11 2.52 Providing support for program implementation 144 7.85 1.72 15 8.00 1.81 *Significantly different between locations To what extent do you believe that the World Bank’s knowledge and research ... in Armenia? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD Are timely 144 8.14 1.54 14 7.50 1.91 Include appropriate level of stakeholder 136 7.35 1.99 12 6.75 2.18 involvement during preparation Are relevant to Armenia's development priorities 138 7.46 1.83 10 6.80 2.15 Provide feasible recommendations 141 7.52 1.64 13 7.00 2.52 Are accessible (well written and easy to 146 7.69 1.63 14 6.36 1.78 understand)* A source of relevant information on global good 145 7.70 1.77 15 7.27 2.71 practices Are adequately disseminated* 137 6.87 2.26 10 5.30 2.75 Are appropriately translated 129 7.66 1.83 13 7.46 2.50 Are adaptable to Armenia’s specific development 139 7.50 1.74 15 7.67 1.63 challenges and country circumstances *Significantly different between locations Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge and research 155 7.46 1.85 17 7.71 1.49 make to development results in your country? Overall, how would you rate the technical quality of 150 8.19 1.45 16 8.13 1.54 the World Bank’s knowledge/research? To what extent do you believe that Armenia received value for money from the World Bank’s 105 7.47 1.80 11 7.73 1.85 products/services that were paid for on a fee for service basis? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1- To no degree at all, 10-To a very significant degree) 88 The World Bank Armenia Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD The World Bank disburses funds promptly* 133 8.00 1.67 14 6.79 2.29 The World Bank effectively monitors and evaluates 138 7.90 1.73 16 7.94 1.95 the projects and programs it supports The World Bank’s approvals and reviews are done 130 7.76 1.71 12 7.08 1.68 in a timely fashion The World Bank’s "Safeguard Policy" requirements 98 7.79 1.60 8 6.75 1.98 are reasonable The World Bank imposes reasonable conditions 123 7.75 1.58 11 6.73 2.24 on its lending* Working with the World Bank increases Armenia's 146 7.77 1.85 15 8.00 1.07 institutional capacity The World Bank ensures consistency and 108 7.65 1.79 8 6.75 2.38 continuity through staff changes The World Bank’s teams and visits are well 125 8.23 1.43 13 7.62 2.72 coordinated Where country systems are adequate, the World 97 7.76 1.84 8 6.75 2.05 Bank makes appropriate use of them The World Bank provides effective implementation 130 8.12 1.55 14 7.50 1.65 support *Significantly different between locations F. The Future Role of the World Bank in Armenia Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Armenia’s development in 156 8.26 1.76 15 8.27 1.71 the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Armenia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yerevan Marz Improve the quality of its experts as related to Armenia's specific 26.9% 0.0% challenges Reduce the complexity of obtaining World Bank financing 29.5% 47.4% Focus primarily on advocacy issues 12.2% 10.5% Improve the competitiveness of its financing compared to markets 14.1% 10.5% Ensure greater selectivity in its work 17.9% 26.3% Provide more adequate data/knowledge/statistics/figures on 7.7% 15.8% Armenia's economy Offer more innovative financial products 21.2% 36.8% Offer more innovative knowledge services 28.2% 10.5% Increase availability of Fee-Based services 3.8% 10.5% Work faster 13.5% 26.3% Other 7.1% 5.3% 89 The World Bank Armenia Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Armenia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yerevan Marz Local newspapers 14.6% 15.8% International newspapers 3.8% 0.0% Local radio 1.3% 0.0% International radio 1.3% 0.0% Local television 36.1% 31.6% International television 13.9% 15.8% Periodicals 20.9% 36.8% Internet 82.3% 73.7% Social media (Facebook, Twitter, Youtube) 10.1% 5.3% Blogs 1.9% 0.0% Mobile phones* 0.0% 5.3% Instant messaging 0.0% 0.0% Other 5.1% 5.3% *Significantly different between locations How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yerevan Marz World Bank website 47.2% 63.2% Direct contact with World Bank (i.e., face to face 32.9% 36.8% meetings/discussions) e-Newsletters 35.4% 21.1% Instant messaging* 0.0% 5.3% World Bank seminars/workshops/conferences 36.0% 31.6% World Bank Public Information Center 7.5% 0.0% World Bank publications and other written materials 26.1% 31.6% Mobile phones 2.5% 0.0% Social media (Facebook, Twitter, Youtube) 7.5% 10.5% Blogs 0.6% 0.0% Other 0.0% 0.0% *Significantly different between locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Yerevan Marz Yes 36.1% 16.7% No 63.9% 83.3% Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents Yerevan Marz Yes 27.2% 11.8% No 72.8% 88.2% Were you able to obtain this information? Percentage of Respondents Yerevan Marz Yes 91.9% 50.0% No 8.1% 50.0% Do you have access to the Internet? Percentage of Respondents Yerevan Marz Yes 97.9% 84.2% No 2.1% 15.8% Do you use/have used the World Bank website? Percentage of Respondents Yerevan Marz Yes 83.6% 61.1% No 16.4% 38.9% Which do you primarily use?* Percentage of Respondents Yerevan Marz The World Bank's country website 54.6% 85.7% The World Bank's main website 45.4% 14.3% *Significantly different between locations 90 The World Bank Armenia Country Survey 2013 G. Communication and Information Sharing (continued) Do you use/have you used the World Bank’s Public Information Centers (PICs) in Armenia? Percentage of Respondents Yerevan Marz Yes 18.7% 16.7% No 56.8% 50.0% I don’t know what a PIC is 24.5% 33.3% Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Yerevan Marz N Mean SD N Mean SD I use more data from the World Bank as a result of 102 6.76 2.56 11 4.82 2.56 the organization’s Open Data policy* The World Bank’s PIC is a valuable source of 44 7.45 1.81 7 4.57 2.88 information related to development in Armenia* I find the World Bank websites easy to navigate* 123 7.49 1.84 8 5.25 2.60 I find the information on the World Bank’s websites 123 8.21 1.47 10 7.50 1.51 useful When I need information from the World Bank I 141 8.40 1.91 14 7.79 2.08 know how to find it The World Bank is responsive to my information 118 8.31 1.73 10 7.30 2.45 requests and inquiries *Significantly different between locations H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Percentage of Respondents Yerevan Marz Yes 86.8% 57.9% No 13.2% 42.1% *Significantly different between locations Which of the following describes most of your exposure to the World Bank in Armenia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yerevan Marz Observer (i.e., follow in media, discuss in informal conversations, etc.) 10.2% 22.2% Use World Bank reports/data 29.9% 22.2% Engage in World Bank related/sponsored events/activities 40.8% 38.9% Collaborate as part of my professional duties 68.8% 66.7% Use World Bank website for information, data, research, etc. 12.7% 5.6% 91 The World Bank Armenia Country Survey 2013 Appendix D: Responses to All Questions by Year 1 FY ’03 Response Number = 212  FY ’05 Response Number = 171  FY ’13 Response Number = 192 B. Overall Attitudes toward the World Bank year FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 211 7.97 1.65 171 7.75 1.91 192 7.72 1.87 World Bank in Armenia? (1-Not familiar at all, 10-Extremely familiar) year FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 208 7.84 1.63 171 7.63 1.80 179 7.65 1.80 World Bank’s effectiveness in Armenia. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank’s work in Armenia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a 209 7.91 1.75 170 7.79 2.16 181 7.63 1.90 relevant role in development in Armenia The World Bank’s work is aligned with what I consider the development priorities for 206 7.46 1.87 168 7.40 2.17 179 7.39 1.96 Armenia The World Bank supports programs and 206 7.64 1.79 170 7.66 1.94 181 7.61 1.87 strategies that are realistic for Armenia The World Bank treats clients and 206 8.66 1.57 166 8.40 2.17 180 8.58 1.59 stakeholders in Armenia with respect To what extent is the World Bank an effective development partner in Armenia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD Flexibility (in terms of the World Bank's 177 7.48 1.87 144 7.42 1.94 157 6.66 2.05 products and services)^* Flexibility (in terms of changing country 182 7.47 1.86 143 7.33 1.91 155 6.39 2.09 circumstances)^* Staff accessibility^ 202 7.38 2.09 165 7.90 1.97 167 7.89 1.88 Straightforwardness and honesty^ 205 7.37 1.91 163 8.05 1.83 160 8.12 1.88 ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY05 country surveys. 1 Only those questions that were asked in the FY ’03, FY ’05, and FY ’13 country surveys, with similar response scales/options, are presented. 92 The World Bank Armenia Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Armenia, on a ten point scale? (1-Not effective at all, 10-Very effective) year FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD Health* 186 6.46 2.00 149 6.35 1.98 131 7.09 2.01 Agricultural development* 156 6.58 1.76 134 7.03 1.95 Economic growth 207 6.73 1.70 169 6.75 1.72 140 6.54 2.15 Law and justice 160 5.94 1.95 123 5.89 2.48 Regulatory framework 195 6.69 1.77 151 6.60 1.66 116 6.43 1.99 Basic infrastructure 164 7.48 1.67 132 7.14 1.96 Education 195 6.90 1.92 158 6.47 1.80 144 6.84 2.12 Social protection 153 6.22 1.94 117 6.42 2.32 Poverty reduction 204 6.31 1.82 166 6.44 1.77 145 6.46 2.23 Public sector reform 198 6.49 1.73 157 6.26 1.81 138 6.65 2.04 Gender* 136 5.72 1.89 97 6.58 2.05 Domestic private sector development^ 202 6.70 1.80 160 6.36 1.71 120 6.12 2.16 Public financial management 201 6.81 1.76 157 6.86 1.92 126 6.90 1.98 ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY05 country surveys. D. The World Bank’s Knowledge To what extent do you believe that the World Bank’s knowledge and research ... in Armenia? (1-To no degree at all, 10-To a very significant degree) year FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD Are adaptable to Armenia’s specific development challenges and country 205 6.64 1.75 163 6.70 1.86 162 7.52 1.69 circumstances^* ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY0 5 country surveys. E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2003 FY 2005 FY 2013 N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly* 175 7.64 2.08 141 8.45 1.59 156 7.91 1.77 The World Bank effectively monitors and evaluates the projects and programs it 182 7.90 1.92 141 8.11 1.99 163 7.93 1.73 supports Working with the World Bank increases 172 7.55 1.79 143 7.81 1.71 170 7.81 1.78 Armenia's institutional capacity The World Bank’s teams and visits are well 134 7.89 1.98 146 8.21 1.57 coordinated *Significantly different between FY13 and FY05 country surveys. G. Communication and Information Sharing Do you use/have used the World Bank website? Percentage of Respondents 2005 2013 Yes 68.8% 81.5% No 31.2% 18.5% Which do you primarily use? Percentage of Respondents 2005 2013 The World Bank's country website 61.5% 57.3% The World Bank's main website 38.5% 42.7% 93 The World Bank Armenia Country Survey 2013 Appendix E: Indicator Questions as a Function of Exposure to the Bank Currently, do you Which of the following describes most of your exposure to the World Bank in Armenia? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 7.04 7.75 7.68 7.50 7.70 7.58 7.87 7.38 7.24 7.86 7.67 7.64 Bank’s effectiveness in Armenia. To what extent do you believe the World Bank’s staff is well prepared to help Armenia solve its 7.60 8.38 8.32 8.05 8.22 8.46 8.33 8.24 8.11 8.38 8.30 8.21 most complicated development challenges? Overall the World Bank currently plays a relevant 7.04 7.73 7.74 6.62 7.60 7.63 7.64 7.57 7.27 7.77 7.62 7.57 role in development in Armenia The World Bank’s work is aligned with what I 6.60 7.53 7.50 6.39 7.31 7.55 7.31 7.48 7.16 7.48 7.40 7.24 consider the development priorities for Armenia Responsiveness 5.96 6.57 6.53 6.17 6.57 6.31 6.56 6.39 6.08 6.68 6.56 6.00 Openness (sharing data and other information) 6.75 7.80 7.73 6.76 7.60 7.66 7.59 7.65 7.23 7.79 7.70 7.00 Collaboration with groups outside of the 5.87 7.18 7.16 6.00 7.00 7.07 7.22 6.71 6.59 7.24 6.98 7.36 Government Collaboration with the Government 8.68 8.62 8.62 8.63 8.53 8.83 8.66 8.56 8.61 8.63 8.64 8.53 Collaboration with other donors 6.60 7.62 7.54 7.15 7.36 7.78 7.63 7.26 7.06 7.67 7.64 6.31 To what extent does the World Bank’s work help to 6.36 7.34 7.23 6.80 7.20 7.12 7.27 7.03 6.73 7.39 7.21 6.91 achieve development results in Armenia? The World Bank’s financial instruments meet the 6.35 7.51 7.40 6.85 7.29 7.44 7.42 7.22 7.09 7.46 7.38 7.05 needs of Armenia The World Bank meets Armenia’s needs for 5.30 6.68 6.57 5.61 6.33 6.73 6.61 6.24 5.98 6.70 6.51 6.00 knowledge services The World Bank’s knowledge and research are adaptable to Armenia’s specific development 6.75 7.66 7.63 6.90 7.47 7.68 7.43 7.70 7.39 7.60 7.58 7.24 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank’s knowledge and research 6.68 7.62 7.53 7.05 7.49 7.42 7.61 7.25 6.98 7.71 7.46 7.50 make to development results in your country? Overall, how would you rate the technical quality of 7.79 8.26 8.24 7.95 8.24 8.13 8.23 8.17 8.00 8.30 8.21 8.19 the World Bank’s knowledge/research? Where country systems are adequate, the World 6.70 7.84 7.86 6.93 7.78 7.66 7.61 7.95 7.76 7.74 7.79 7.42 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 94 The World Bank Armenia Country Survey 2013 Appendix F: Armenia FY 2013 Questionnaire World Bank Country Survey FY13 – Armenia The World Bank is interested in gauging the views of clients and partners who are either involved in development in Armenia or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Armenia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Armenia. The World Bank commissioned an independent firm to oversee the logistics of this effort in Armenia. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING ARMENIA A1. In general would you say that Armenia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 95 The World Bank Armenia Country Survey 2013 SECTION A: GENERAL ISSUES A2. When considering development priorities, which ONE development priority below is the most important in Armenia? Which ONE is the second most important priority? Which ONE is the third most important priority? FIRST priority SECOND priority THIRD priority Choose only ONE for each column (Choose only ONE) (Choose only ONE) (Choose only ONE) 1 Rural development 2 Education Social protection (e.g., pensions, targeted social 3 assistance) 4 Transport (e.g., rural roads) 5 Poverty reduction 6 Public sector reform 7 Information and communications technology 8 Gender 9 Domestic private sector development 10 Foreign direct investment 11 Water and sanitation 12 Anti-corruption 13 Monitoring and evaluation Public financial management (e.g., public expenditure, 14 fiscal system reform) 15 Job creation/employment 16 Governance (i.e., government effectiveness) 17 Urban development 18 Environmental sustainability 19 Equality of opportunity (i.e., equity) 20 Health 21 Energy 22 Food security 23 Climate change 24 Agricultural development 25 Trade and exports 26 Economic growth 27 Law and justice 28 Regulatory framework 29 Communicable/non-communicable diseases 30 Basic infrastructure 31 Natural resource management 96 The World Bank Armenia Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Armenia? (Choose no more than THREE) 1 Domestic private sector development 2 Foreign direct investment 3 Water and sanitation 4 Anti-corruption 5 Monitoring and evaluation 6 Public financial management (e.g., public expenditure, fiscal system reform) 7 Job creation/employment 8 Rural development 9 Education 10 Social protection (e.g., pensions, targeted social assistance) 11 Transport (e.g., rural roads) 12 Public sector reform 13 Information and communications technology 14 Gender 15 Governance (i.e., government effectiveness) 16 Urban development 17 Trade and exports 18 Economic growth 19 Law and justice 20 Regulatory framework 21 Communicable/non-communicable diseases 22 Basic infrastructure 23 Natural resource management 24 Environmental sustainability 25 Equality of opportunity (i.e., equity) 26 Health 27 Energy 28 Food security 29 Climate change 30 Agricultural development 97 The World Bank Armenia Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Armenia? (Choose no more than THREE) 1 Health 2 Energy 3 Food security 4 Climate change 5 Public sector reform 6 Information and communications technology 7 Trade and exports 8 Law and justice 9 Regulatory framework 10 Communicable/non-communicable diseases 11 Basic infrastructure 12 Natural resource management 13 Public financial management (e.g., public expenditure, fiscal system reform) 14 Job creation/employment 15 Governance (i.e., government effectiveness) 16 Urban development 17 Environmental sustainability 18 Equality of opportunity (i.e., equity) 19 Rural development 20 Education 21 Social protection (e.g., pensions, targeted social assistance) 22 Transport (e.g., rural roads) 23 Agricultural development 24 Gender 25 Domestic private sector development 26 Foreign direct investment 27 Water and sanitation 28 Anti-corruption 29 Monitoring and evaluation 98 The World Bank Armenia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Armenia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Armenia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Armenia solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 99 The World Bank Armenia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B4. When thinking about how the World Bank can have the most impact on development results in Armenia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Armenia? (Choose no more than THREE) 1 Equality of opportunity (i.e., equity) 2 Health 3 Energy 4 Food security 5 Climate change 6 Agricultural development 7 Trade and exports 8 Economic growth 9 Law and justice 10 Regulatory framework 11 Communicable/non-communicable diseases 12 Basic infrastructure 13 Natural resource management 14 Rural development 15 Education 16 Social protection (e.g., pensions, targeted social assistance) 17 Transport (e.g., rural roads) 18 Poverty reduction 19 Public sector reform 20 Information and communications technology 21 Gender 22 Domestic private sector development 23 Foreign direct investment 24 Water and sanitation 25 Anti-corruption 26 Monitoring and evaluation 27 Public financial management (e.g., public expenditure, fiscal system reform) 28 Job creation/employment 29 Governance (i.e., government effectiveness) 30 Urban development 31 Environmental sustainability 100 The World Bank Armenia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Armenia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources 2 Mobilizing third party financial resources 3 Technical assistance 4 Policy advice 5 Donor coordination 6 Data 7 Training/capacity building 8 Studies/analyses 9 Convening/facilitating 10 Other (please specify):_______________________ B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Armenia? (Choose no more than TWO) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Too bureaucratic in its operational policies and procedures 4 Staff too inaccessible 5 Arrogant in its approach 6 Not client focused 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Not enough public disclosure of its work 10 World Bank processes too slow and complex 11 Not aligned with country priorities 12 Not aligned with other donors’ work 13 Not collaborating enough with non-state actors 14 Not adequately sensitive to political/social realities in Armenia 15 Other (please specify): __________________________________________________ 101 The World Bank Armenia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in Armenia? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Knowledge products/services (analytical work, studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B8. Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Armenia? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Knowledge products/services (analytical work, studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know 102 The World Bank Armenia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Other (please specify): __________________________ To what extent do you agree with the following statements about the World Bank’s work in Armenia, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B10 1 2 3 4 5 6 7 8 9 10 role in development in Armenia The World Bank’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Armenia The World Bank supports programs and strategies B12 1 2 3 4 5 6 7 8 9 10 that are realistic for Armenia The World Bank treats clients and stakeholders in B13 1 2 3 4 5 6 7 8 9 10 Armenia with respect PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 103 The World Bank Armenia Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent is the World Bank an effective development partner in Armenia, in terms of each of the following? To no To a very Don't degree at significant know all degree B14 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the World Bank’s products B15 1 2 3 4 5 6 7 8 9 10 and services) Flexibility (in terms of changing country B16 1 2 3 4 5 6 7 8 9 10 circumstances) B17 Being inclusive 1 2 3 4 5 6 7 8 9 10 B18 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B19 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B20 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Collaboration with groups outside of the B21 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B23 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 B24 Follow through over time 1 2 3 4 5 6 7 8 9 10 B25. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Other (please specify): ________________________________________ 104 The World Bank Armenia Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Armenia, on a ten point scale? Not effective Very Don't at all effective know C1 Governance (i.e., government effectiveness) 1 2 3 4 5 6 7 8 9 10 C2 Urban development 1 2 3 4 5 6 7 8 9 10 C3 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 C4 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 C5 Health 1 2 3 4 5 6 7 8 9 10 C6 Energy 1 2 3 4 5 6 7 8 9 10 C7 Food security 1 2 3 4 5 6 7 8 9 10 C8 Climate change 1 2 3 4 5 6 7 8 9 10 C9 Agricultural development 1 2 3 4 5 6 7 8 9 10 C10 Trade and exports 1 2 3 4 5 6 7 8 9 10 C11 Economic growth 1 2 3 4 5 6 7 8 9 10 C12 Law and justice 1 2 3 4 5 6 7 8 9 10 C13 Regulatory framework 1 2 3 4 5 6 7 8 9 10 C14 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 C15 Basic infrastructure 1 2 3 4 5 6 7 8 9 10 C16 Natural resource management 1 2 3 4 5 6 7 8 9 10 C17 Rural development 1 2 3 4 5 6 7 8 9 10 C18 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social C19 1 2 3 4 5 6 7 8 9 10 assistance) C20 Transport (e.g., rural roads) 1 2 3 4 5 6 7 8 9 10 C21 Poverty reduction 1 2 3 4 5 6 7 8 9 10 C22 Public sector reform 1 2 3 4 5 6 7 8 9 10 C23 Information and communications technology 1 2 3 4 5 6 7 8 9 10 C24 Gender 1 2 3 4 5 6 7 8 9 10 C25 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 C26 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 C27 Water and sanitation 1 2 3 4 5 6 7 8 9 10 C28 Anti-corruption 1 2 3 4 5 6 7 8 9 10 C29 Monitoring and evaluation 1 2 3 4 5 6 7 8 9 10 Public financial management (e.g., public C30 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) C31 Job creation/employment 1 2 3 4 5 6 7 8 9 10 105 The World Bank Armenia Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C32. To what extent does the World Bank’s work help to achieve development results in Armenia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Armenia, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank's financial instruments (i.e., C33 investment lending, Development Policy 1 2 3 4 5 6 7 8 9 10 Loan, etc.) meet the needs of Armenia The World Bank meets Armenia’s needs for C34 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10 data, technical assistance) 106 The World Bank Armenia Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE D1. How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 107 The World Bank Armenia Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE D2. When thinking about the development challenges in Armenia, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) 1 Climate change 2 Agricultural development 3 Trade and exports 4 Economic growth 5 Law and justice 6 Regulatory framework 7 Communicable/non-communicable diseases 8 Basic infrastructure 9 Natural resource management 10 Governance (i.e., government effectiveness) 11 Urban development 12 Environmental sustainability 13 Equality of opportunity (i.e., equity) 14 Health 15 Energy 16 Food security 17 Gender 18 Domestic private sector development 19 Foreign direct investment 20 Water and sanitation 21 Anti-corruption 22 Monitoring and evaluation 23 Public financial management (e.g., public expenditure, fiscal system reform) 24 Job creation/employment 25 Rural development 26 Education 27 Social protection (e.g., pensions, targeted social assistance) 28 Transport (e.g., rural roads) 29 Poverty reduction 30 Public sector reform 31 Information and communications technology 108 The World Bank Armenia Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE How effective do you believe the World Bank's knowledge and research are at … in Armenia? Not Very Don't effective effective know at all D3 Raising your awareness of the particular topic 1 2 3 4 5 6 7 8 9 10 D4 Stimulating public debate/dialogue 1 2 3 4 5 6 7 8 9 10 D5 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D6 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10 Providing support for program D7 1 2 3 4 5 6 7 8 9 10 implementation To what extent do you believe that the World Bank's knowledge and research … in Armenia? To no To a very Don't degree at significant know all degree D8 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D9 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Armenia’s development D10 1 2 3 4 5 6 7 8 9 10 priorities D11 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D12 1 2 3 4 5 6 7 8 9 10 understand) A source of relevant information on global D13 1 2 3 4 5 6 7 8 9 10 good practices D14 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D15 Are appropriately translated 1 2 3 4 5 6 7 8 9 10 Are adaptable to Armenia’s specific D16 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D17. Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know 109 The World Bank Armenia Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE D18. Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality D19. To what extent do you believe that Armenia received value for money from the World Bank’s products/services that were paid for on a fee for service basis? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree 110 The World Bank Armenia Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10 The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10 done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10 conditions on its lending Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10 Armenia’s institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10 continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10 coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10 the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 111 The World Bank Armenia Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN ARMENIA F1. How significant a role do you believe the World Bank SHOULD pl ay in Armenia’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Armenia? (Choose no more than TWO) 1 Improve the quality of its experts as related to Armenia’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Ensure greater selectivity in its work 6 Provide more adequate data/knowledge/statistics/figures on Armenia’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Increase availability of Fee-Based services 10 Work faster 11 Others (please specify): ______________________________________________ 112 The World Bank Armenia Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Armenia? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank Public Information Center 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Others (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank G3 Yes No now discloses any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 113 The World Bank Armenia Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? 1 The World Bank’s country website (www.worldbank.org.am) 2 The World Bank’s main website (www.worldbank.org) G9. Do you use/have you used the World Bank’s Public Information Centers (PICs) in Armenia? 1 Yes 2 No 3 I don’t know what PIC is Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use more data from the World Bank as a result of the G10 1 2 3 4 5 6 7 8 9 10 organization's Open Data policy The World Bank’s PIC is a valuable source of G11 information related to development in Armenia. (Only 1 2 3 4 5 6 7 8 9 10 answer if you have used the PIC) I find the World Bank websites easy to navigate. (Only G12 1 2 3 4 5 6 7 8 9 10 answer if you have used a World Bank website) I find the information on the World Bank’s websites G13 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 website) When I need information from the World Bank I know G14 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10 etc.) The World Bank is responsive to my information G15 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 114 The World Bank Armenia Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ 115 The World Bank Armenia Country Survey 2013 SECTION H: BACKGROUND INFORMATION H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agricultural development 2 Anti-corruption 3 Basic infrastructure 4 Climate change 5 Communicable/non-communicable diseases 6 Domestic private sector development 7 Economic growth 8 Education 9 Energy 10 Environmental sustainability 11 Equality of opportunity (i.e., equity) 12 Food security 13 Foreign direct investment 14 Gender 15 Governance (i.e., government effectiveness) 16 Health 17 Information and communications technology 18 Job creation/employment 19 Law and justice 20 Monitoring and evaluation 21 Natural resource management 22 Poverty reduction 23 Public financial management (e.g., public expenditure, fiscal system reform) 24 Public sector reform 25 Regulatory framework 26 Rural development 27 Social protection (e.g., pensions, targeted social assistance) 28 Transport (e.g., rural roads) 29 Trade and exports 30 Urban development 31 Water and sanitation 32 Other (please specify): _____________________________________________ 116 The World Bank Armenia Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Armenia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Yerevan Marz (please indicate the name of your marz and community) _______________________________ 2 Thank you for completing the survey! 117