88536 Panama Country Opinion Survey Report (July 2013 - June 2014) 1 The World Bank Panama Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Panama...................................................11 V. Overall Attitudes toward the World Bank .................................16 VI. Sectoral Effectiveness................................................................24 VII. How the World Bank Operates ..................................................26 VIII. World Bank Knowledge and Instruments ..................................29 IX. Future Role of the World Bank in Panama .................................38 X. Communication and Openness ..................................................42 XI. Appendices ................................................................................47 2 The World Bank Panama Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Panama perceive the Bank;  Obtain systematic feedback from stakeholders in Panama regarding:  Their views regarding the general environment in Panama;  Their overall attitudes toward the World Bank in Panama;  Overall impressions of the World Bank’s effectiveness and results, knowledge work, and communication and information sharing in Panama;  Perceptions of the World Bank’s future role in Panama.  Use data to help inform Panama country team’s strategy. II. Methodology From June to September 2013, 281 stakeholders of the World Bank in Panama were invited to provide their opinions on the Bank’s work in the country by participating in a country survey. Participants in the survey were drawn from the office of the President/Minister, office of a parliamentarian, ministries, ministerial departments, or implementation agencies; consultants/ contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations; the media; independent government institutions; trade unions; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 51 stakeholders participated in the survey (18% response rate). Respondents received and completed questionnaires online. Respondents were asked about: general issues facing Panama; their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge work and activities; working with the World Bank; the Bank’s future role in Panama; and the Bank’s communication and information sharing in Panama. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Panama: Respondents were asked to indicate whether Panama is headed in the right direction, what they thought were the top three development priorities in Panama, which areas would contribute most to reducing poverty and generating economic growth, and which best illustrates how the idea of “shared prosperity” would be achieved. B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, Inter-American Development Bank, Latin American Development Bank, and the International Finance Corporation and their perceived effectiveness of these organizations in Panama. They were asked to rate the Bank staff’s preparedness to help Panama solve its development challenges, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner . Respondents were asked to indicate the Bank’s greatest values, the most effective instruments in helping to reduce poverty in Panama, with which stakeholder groups the Bank should collaborate more. 3 The World Bank Panama Country Survey 2013 II. Methodology (continued) C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results, the extent to which the Bank meets Panama’s needs for knowledge services and financial instruments, and the Bank’s level of effectiveness across twenty-two development areas, such as quality of education/skills development, poverty reduction, anti-corruption, social inclusion, and water and sanitation. D. The World Bank’s Knowledge: Respondents were asked to indicate how frequently they consult the World Bank knowledge work and activities, the areas on which the Bank should focus its research efforts and to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Panama’s institutional capacity, and providing effective implementation support. F. The Future Role of the World Bank in Panama: Respondents were asked to rate how significant a role international cooperation and the World Bank should play respectively in Panama in the near future and to indicate what the Bank should do to make itself of greater value. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s websites. Respondents were asked about their awareness of the Bank’s Access to Information policy, and whether they used/had used the World Bank website. Respondents were also asked about their level of agreement that they use/consult World Bank data more often they did a few years ago, that they find the World Bank websites easy to navigate, that they know how to find information from the Bank, and that they find the information on the World Bank’s websites useful. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Panama, and their geographic location. 4 The World Bank Panama Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, respondents from PMUs were combined with consultants/contractors working on Bank projects; respondents from private sector organizations were combined with respondents from financial sector/private banks; respondents from private foundations, the few respondents from the Office of the President, office of a minister, local governments, multilateral agencies, private foundations, independent government institutions, and other organizations were included in the “Other” category. There were no respondents from the office of a parliamentarian, bilateral agencies, NGOs, community-based organizations, trade unions, faith-based groups, or the judiciary branch. Percentage of Respondents (N=51) Employee of a Ministry, Ministerial Department or 27% Implementation Agency Private Sector Organization 14% Project Management Unit (PMU) overseeing 10% implementation of project Media 10% Academia/Research Institute/Think Tank 10% Other 8% Consultant/Contractor working on World Bank 4% supported Project/Program Local Government Office or Staff 4% Multilateral Agency 4% Office of the President 2% Office of Minister 2% Private Foundation 2% Financial Sector/Private Bank 2% Independent Government Institution 2% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank Panama Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=50) Other 18% Public sector governance / public financial 12% management / anti corruption Information and communications technology 10% Private sector development / foreign direct 10% investment Commerce 10% Health / non-communicable diseases 6% Natural resource management / 6% environmental sustainability Climate change / disaster risk management 4% Regulatory framework 4% Social protection 4% Urban development 4% Water and sanitation 4% Agricultural / rural development 2% Education 2% Financial markets/banking 2% Gender/equality of opportunity 2% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank Panama Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  Nearly all respondents indicated that they were located in Panama city. Because of the small number of respondents from other areas (provincial capitals and rural areas), statistical comparisons across geographic locations were not possible. Percentage of Respondents (N=51) Panama city 98% Provincial capital 2% “Which best represents your geographic location?” 7 The World Bank Panama Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Panama, can be found in Appendix C (see page 80). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. Percentage of Respondents (N=50) Yes 42% No 58% "Currently, do you professionally collaborate/work with the World Bank in your country?” Collaboration with and Exposure to the World Bank (continued) Percentage of Respondents (N=51) Observer 14% Use World Bank reports/data 43% Engage in World Bank related/sponsored 45% events/activities Collaborate as part of my professional duties 39% Use World Bank website for information, data, 29% research, etc. "Which of the following describes most of your exposure to the World Bank in Panama? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Panama Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents from across stakeholder groups gave statistically similar levels of familiarity with the World Bank.  Respondents’ ratings of familiarity with the Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Panama, and significantly, moderately correlated with the Bank’s perceived relevance to Panama’s development, and the Bank’s ability to help achieve development results in Panama. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.7 Employee of a Ministry/ Ministerial Dep/ 8.6 Implementation Agency PMU/ Consultant/ Contractor on Bank project 7.9 Other 7.8 Media 7.2 Private Sector/ Financial Sector/ Private Bank 7.1 Academia/ Research institute/ Think tank 6.2 "How familiar are you with the work of the World Bank in Panama?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Panama Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with Other Organizations  Respondents significantly different levels of familiarity with the World Bank, inter- American Development Bank, Latin American Development Bank, and International Monetary Fund in Panama. Respondents are significantly more familiar with the World Bank and the Inter-American Development Bank than the International Monetary Fund and Latin American Development Bank. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 World Bank (WB/BM) 7.7 Inter-American Development Bank (IDB/BID) 7.7 Latin American Development Bank (CAF) 6.0 International Monetary Fund (IMF/FMI) 5.9 "How familiar are you with the work of these organizations in Panama?" (1 - "Not familiar at all", 10 - "Extremely familiar") 10 The World Bank Panama Country Survey 2013 IV. General Issues Facing Panama Headed in the Right Direction Percentage of Respondents (N=51) The right direction 86% The wrong direction 0% Not sure 14% "In general, would you say that Panama is headed in ...?" (Respondents chose from a list.) 11 The World Bank Panama Country Survey 2013 IV. General Issues Facing Panama (continued) Development Priority Percentage of Respondents (N=51) Quality of education/skills development 63% Poverty reduction 31% Anti corruption 28% Social inclusion 24% Water and sanitation 22% Rural development 18% Public sector governance/ reform 18% Basic infrastructure 12% Health 10% Transport 10% Agricultural development 10% Competitiveness 8% Fighting crime and violence 8% Environmental sustainability 6% Economic growth 6% Energy 4% Social protection 4% Job creation/employment 4% "Listed below are a number of development priorities in Panama. Please identify which of the following you consider the most important development priorities in Panama" (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 12 The World Bank Panama Country Survey 2013 IV. General Issues Facing Panama (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=51) Quality of education/skills development 63% Social inclusion 35% Basic infrastructure 26% Anti corruption 22% Rural development 20% Agricultural development 16% Public sector governance/ reform 16% Job creation/employment 16% Social protection 14% Health 14% Water and sanitation 10% Economic growth 10% Environmental sustainability 8% Competitiveness 6% Fighting crime and violence 6% Transport 4% Domestic private sector development 4% Information and communications technology 4% Trade/exports/logistics 4% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Panama?" (Respondents chose from a list. Responses combined.) 13 The World Bank Panama Country Survey 2013 IV. General Issues Facing Panama (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=51) Quality of education/skills development 39% Competitiveness 35% Foreign direct investment 31% Trade/exports/logistics 28% Public sector governance/ reform 26% Transport 18% Anti corruption 16% Rural development 14% Global/regional integration 14% Agricultural development 12% Domestic private sector development 12% Basic infrastructure 10% Environmental sustainability 8% Social inclusion 8% Urban development 6% Job creation/employment 6% Health 4% Financial markets 4% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Panama? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 14 The World Bank Panama Country Survey 2013 IV. General Issues Facing Panama (continued) What Best Illustrates How “Shared Prosperity” Would be Achieved in Panama Percentage of Respondents (N=51) Education and training that better ensure job 71% opportunity Better entrepreneurial opportunities 24% Better opportunity for the poor who live in 16% rural areas Greater access to health and nutrition for 16% citizens Greater access to micro-finance for the poor 14% Greater voice and participation for citizens to 14% help ensure greater accountability A growing middle class 12% Consistent economic growth 12% Better quality public services 10% Better employment opportunities for young 6% people Better opportunity for the poor who live in 4% urban areas Other 4% "When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Panama? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 15 The World Bank Panama Country Survey 2013 V. Overall Attitudes toward the World Bank Where the World Bank Should Focus its Resources Percentage of Respondents (N=51) Quality of education/skills development 53% Public sector governance/ reform 29% Poverty reduction 28% Agricultural development 24% Anti corruption 22% Social inclusion 18% Competitiveness 14% Rural development 12% Water and sanitation 12% Disaster risk management 10% Transport 10% Health 10% Global/regional integration 6% Basic infrastructure 6% Environmental sustainability 6% Climate change 6% Fighting crime and violence 4% Regulatory framework 4% Gender 4% Trade/exports/logistics 4% Economic growth 4% “When thinking about how the World Bank can have the most impact on development results in Panama, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Panama? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 16 The World Bank Panama Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the World Bank’s overall effectiveness in Panama. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.6 Employee of a Ministry/ Ministerial Dep/ 8.5 Implementation Agency PMU/ Consultant/ Contractor on Bank 8.3 project Academia/ Research institute/ Think tank 7.2 Other 7.2 Private Sector/ Financial Sector/ Private 6.6 Bank Media 6.6 "Overall, please rate your impression of the World Bank's effectiveness in Panama." (1 - "Not effective at all", 10 - "Extremely effective") 17 The World Bank Panama Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Other Organizations’ Overall Effectiveness  Respondents gave statistically similar ratings for the effectiveness of the World Bank and the Inter-American Development Bank.  Compared to the ratings for the World Bank’s effectiveness, respondents gave significantly lower ratings to the effectiveness of the Latin American Development Bank and the International Monetary Fund. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 World Bank (WB/BM) 7.6 Inter-American Development Bank 7.6 (IDB/BID) Latin American Development Bank (CAF) 6.3 International Monetary Fund (IMF/FMI) 5.5 "Overall, please rate your impression of these organizations' effectiveness in Panama." (1 - "Not effective at all", 10 - "Extremely effective") 18 The World Bank Panama Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  Respondents across stakeholder groups had statistically similar ratings for the extent to which the World Bank’s work helps achieve development results in Panama. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.3 Employee of a Ministry/ Ministerial Dep/ 8.1 Implementation Agency Other 7.2 Media 7.0 Private Sector/ Financial Sector/ Private Bank 6.9 PMU/ Consultant/ Contractor on Bank 6.7 project Academia/ Research institute/ Think tank 6.6 "To what extent does the World Bank's work help to achieve development results in Panama?" (1 - "To no degree at all", 10 - "To a very significant degree") 19 The World Bank Panama Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the extent to which the World Bank’s staff is well prepared to help Panama solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.3 Employee of a Ministry/ Ministerial Dep/ 8.8 Implementation Agency Media 8.5 Private Sector/ Financial Sector/ Private 8.1 Bank Other 8.1 PMU/ Consultant/ Contractor on Bank 7.9 project Academia/ Research institute/ Think tank 7.5 "To what extent do you beieve the World Bank’s staff is well prepared to help Panama solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 20 The World Bank Panama Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Overall, respondents across stakeholder groups gave statistically similar ratings for the indicator questions. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 7.4 Employee of a Ministry/ Ministerial Dep/ 8.4 Implementation Agency Other 7.5 Media 7.5 PMU/ Consultant/ Contractor on Bank project 7.5 Academia/ Research institute/ Think tank 7.1 Private Sector/ Financial Sector/ Private Bank 6.5 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all fifteen indicator questions can be found in Appendix C and D. 21 The World Bank Panama Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value Percentage of Respondents (N=51) Financial resources: investment lending 31% 14% 45% Technical assistance 23% 22% 45% Financial resources: policy based lending / 20% 12% 32% budget support to the Government Training/capacity building 8% 18% 26% Policy advice 10% 12% 22% Studies/analyses/reports 4% 16% 20% Other 4% 6% Mobilizing third party financial resources 4% 4% Greatest value Data/statistics 2% Second greatest value "When thinking about the World Bank ’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Panama?" (Respondents chose from a list.) 22 The World Bank Panama Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness Percentage of Respondents (N=51) Not enough public disclosure of its work 49% Too bureaucratic in its operational policies and 28% procedures Complexity and slow speed of World Bank 26% processes Not adequately sensitive to political/social 24% realities in Panama Not aligned with country priorities 16% Not collaborating enough with non-state actors 14% Other 8% Imposing technocratic solutions without regard to 6% political realities Not exploring alternative policy options 4% Inaccessibility of World Bank staff 2% "Which of the following do you identify as the World Bank's greatest WEAKNESSES in its work in Panama? (Choose no more than TWO)" 23 The World Bank Panama Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness  Respondents across stakeholder groups had significant differences in their ratings for the Bank’s effectiveness in two development areas: health and global/regional integration. Respondents from the other organizations and employees from ministries/ministerial departments/implementation agencies had the highest ratings for the Bank’s effectiveness in these two development areas, whereas respondents from media and academia/research institutes/think tanks had significantly lower ratings. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform 7.3 Financial markets 7.3 Water and sanitation 7.3 Competitiveness 7.3 Global/regional integration 7.3 Health 7.0 Environmental sustainability 6.9 Poverty reduction 6.9 Basic infrastructure 6.9 Urban development 6.9 Regulatory framework 6.8 Trade/exports/logistics 6.7 Rural development 6.7 Social protection 6.5 Social inclusion 6.5 Climate change 6.2 Disaster risk management 6.2 Quality of education/skills development 6.1 Gender 5.8 Agricultural development 5.6 Decrease non-communicable diseases 5.5 Fighting crime and violence 4.7 (1-"Not effective at all", 10-"Very effective") 24 The World Bank Panama Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Panama, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-two specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results incr ease. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development resu lts.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Panama. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at social protection;  The Bank’s effectiveness at poverty reduction;  The Bank’s effectiveness at quality of education/skills development;  The Bank’s effectiveness at trade/exports/logistics; and  The Bank’s effectiveness at health.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Panama, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at social protection;  The Bank’s effectiveness at global/regional integration;  The Bank’s effectiveness at trade/exports/logistics;  The Bank’s effectiveness at poverty reduction;  The Bank’s effectiveness at public sector governance/reform; and  The Bank’s effectiveness at health. 25 The World Bank Panama Country Survey 2013 VII. How the World Bank Operates The World Bank’s Work in Panama  Respondents from the academia/research institutes/think tanks, PMUs, and contractors/consultants working on Bank projects had the highest levels of agreement that “the World Bank respects the positions, views and demands of the Government of Panama,” whereas respondents from the media and the private sector/financial sector/private banks had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank respects the positions, views 8.1 and demands of the Government of Panama The World Bank is an organization that does not represent a particular ideological 8.0 perspective in Panama The World Bank is genuinely interested in knowing the opinions of the main stakeholders 7.8 of Panama The World Bank is a client oriented 7.5 organization in Panama Overall the World Bank currently plays a 7.4 relevant role in development in Panama^ The World Bank’s work is aligned with what I consider the development priorities for 7.3 Panama^ The World Bank effectively supports public 7.2 policy priorities of Panama The World Bank assists Panama to reduce 7.1 social exclusion The World Bank is an organization that has no 6.5 dominant influence of any particular country "To what extent do you agree with the following statements about the World Bank’s work in Panama?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 26 The World Bank Panama Country Survey 2013 VII. How the World Bank Operates (continued) Overall Perceptions  Respondents across stakeholder groups had statistically similar levels of agreement with all of the following agreements. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank treats clients and stakeholders 8.7 in Panama with respect The World Bank provides effective 8.2 implementation support Working with the World Bank increases 8.0 Panama’s institutional capacity The World Bank effectively monitors and evaluates the projects and programs it 7.8 supports The World Bank's teams and visits are well 7.8 coordinated Where country systems are adequate, the 7.6 World Bank makes appropriate use of them^ The World Bank's “Safeguard Policy” 7.4 requirements are reasonable The World Bank ensures consistency and 7.2 continuity through staff changes The World Bank’s conditions on its lending are 7.2 reasonable The World Bank's approvals and reviews are 7.2 done in a timely fashion The World Bank disburses funds promptly 6.5 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 27 The World Bank Panama Country Survey 2013 VII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Respondents across stakeholder groups gave statistically similar ratings for all of the following aspects of the World Bank as an effective development partner in Panama. Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government^ 8.5 Openness^ 7.7 Responsiveness^ 7.2 Flexibility (in terms of the World Bank’s products and 7.1 services) Collaboration with groups outside of the 6.8 Government^ "To what extent is the World Bank an effective development partner in Panama?" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 28 The World Bank Panama Country Survey 2013 VIII. World Bank Knowledge and Instruments Frequency of Use Percentage of Respondents (N=51) Monthly 29% A few times a year 37% Rarely 22% Never 12% "How frequently do you consult World Bank knowledge work and activities in the work you do?" (Respondents chose from a list.) 29 The World Bank Panama Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Meeting Panama’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups had statistically similar levels of agreement that the Bank meets Panama’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 Employee of a Ministry/ Ministerial Dep/ 8.5 Implementation Agency Other 7.4 Private Sector/ Financial Sector/ Private Bank 6.2 Academia/ Research institute/ Think tank 6.0 PMU/ Consultant/ Contractor on Bank project 5.8 Media 5.8 "The World Bank meets Panama's needs for knowledge services ." (1-"Strongly disagree", 10-"Strongly agree") 30 The World Bank Panama Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research Percentage of Respondents (N=51) Quality of education/skills development 55% Social inclusion 26% Water and sanitation 24% Poverty reduction 22% Anti corruption 22% Climate change 20% Agricultural development 14% Public sector governance/ reform 14% Disaster risk management 12% Competitiveness 12% Rural development 12% Environmental sustainability 10% Fighting crime and violence 8% Transport 8% Job creation/employment 6% Health 6% Basic infrastructure 6% Trade/exports/logistics 4% Domestic private sector development 4% Natural resource management 4% Economic growth 4% “When thinking about the development challenges in Panama, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 31 The World Bank Panama Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  Respondents across all stakeholder groups gave statistically similar ratings for the Bank’s effectiveness in “providing support for program implementation,” “contributing to good policy making,” and “enhancing knowledge and/or skills.” Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Providing support for program implementation 7.7 Contributing to good policy making 7.4 Enhancing your knowledge and/or skills 7.1 "In Panama, how effective do you believe the World Bank’s knowledge work and activities are at:" (1-"Not effective at all", 10-"Very effective") 32 The World Bank Panama Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Qualities of the Bank’s Knowledge Work and Activities  Respondents across stakeholder groups gave statistically similar ratings for all of the following qualities of the World Bank’s knowledge work and activities. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.9 good practices. Are useful in terms of the work you do 7.7 Provide feasible recommendations 7.5 Are adaptable to Panama’s specific development challenges and country 7.5 circumstances^ Are relevant to Panama’s development 7.4 priorities Are accessible 7.2 Are timely 6.8 Are translated enough into local language 6.8 Include appropriate level of stakeholder 6.6 involvement during preparation Are adequately disseminated 5.5 "In Panama, to what extent do you believe that the World Bank’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 33 The World Bank Panama Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Contribution of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in Panama. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.6 Employee of a Ministry/ Ministerial Dep/ 9.2 Implementation Agency Private Sector/ Financial Sector/ Private Bank 8.9 Media 8.8 PMU/ Consultant/ Contractor on Bank project 8.3 Other 8.2 Academia/ Research institute/ Think tank 8.0 "Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") 34 The World Bank Panama Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Technical Quality of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups gave statistically similar ratings for the technical quality of the World Bank’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.4 Employee of a Ministry/ Ministerial Dep/ 9.2 Implementation Agency Academia/ Research institute/ Think tank 9.2 PMU/ Consultant/ Contractor on Bank project 8.0 Other 8.0 Media 7.8 Private Sector/ Financial Sector/ Private Bank 7.7 "Overall, how would you rate the technical quality of the World Bank's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 35 The World Bank Panama Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Most Effective Instruments Percentage of Respondents (N=51) Investment lending 59% Technical assistance 53% Capacity development 26% Policy based lending / budget support to the 22% Government Knowledge products/services 12% Don’t know 8% Disaster risk financing 4% Other 2% “Which World Bank instruments do you believe are the MOST effective in reducing poverty in Panama? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 36 The World Bank Panama Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Meeting Panama’s Needs for Financial Instruments (Indicator Question)  Respondents across all stakeholder groups had statistically similar levels of agreement that the Bank’s financial instruments meet Panama’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 Employee of a Ministry/ Ministerial Dep/ 8.2 Implementation Agency Private Sector/ Financial Sector/ Private Bank 7.0 Other 7.0 PMU/ Consultant/ Contractor on Bank project 6.6 Media 6.0 Academia/ Research institute/ Think tank 6.0 "The World Bank's financial instruments meet the needs of Panama" (1-"Strongly disagree", 10-"Strongly agree") 37 The World Bank Panama Country Survey 2013 IX. Future Role of the World Bank in Panama Role Significance of International Cooperation  Respondents across all stakeholder groups gave statistically similar ratings for the significance of the future role of international development cooperation in Panama’s development. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 9.3 Academia/ Research institute/ Think tank 9.8 PMU/ Consultant/ Contractor on Bank 9.4 project Employee of a Ministry/ Ministerial Dep/ 9.2 Implementation Agency Media 9.2 Other 9.2 Private Sector/ Financial Sector/ Private 9.0 Bank "How significant a role do you believe that international cooperation SHOULD play in Panama's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 38 The World Bank Panama Country Survey 2013 IX. Future Role of the World Bank in Panama (continued) Role Significance of the World Bank  Respondents across stakeholder groups gave statistically similar ratings for the significance of the future role of the World Bank in Panama’s development. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 9.1 Academia/ Research institute/ Think tank 9.8 PMU/ Consultant/ Contractor on Bank 9.4 project Employee of a Ministry/ Ministerial Dep/ 9.1 Implementation Agency Private Sector/ Financial Sector/ Private 9.0 Bank Other 8.9 Media 8.6 "How significant a role do you believe the World Bank SHOULD play in Panama's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 39 The World Bank Panama Country Survey 2013 IX. Future Role of the World Bank in Panama (continued) Making the World Bank of Greater Value Percentage of Respondents (N=51) Reach out more to groups outside of government 49% Provide more adequate data/knowledge/statistics/figures on Panama’s 24% economy Reduce the complexity of obtaining World Bank financing 24% Offer more innovative knowledge services 20% Work faster 18% Improve the quality of its experts as related to Panama’s specific challenges 18% Offer more innovative financial products 16% Improve the competitiveness of its financing compared to markets 14% Increase availability of reimbursable advisory services 6% Other 4% Ensure greater selectivity in its work 4% Focus primarily on advocacy issues 2% "Which of the following SHOULD the World Bank do to make itself of greater value in Panama? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 40 The World Bank Panama Country Survey 2013 IX. Future Role of the World Bank in Panama (continued) Collaborating with Other Groups Percentage of Respondents (N=51) Academia/think tanks/research institutes 35% Community Based Organizations 35% Local Government 29% NGOs 28% Private sector 24% Project beneficiaries 20% Media 14% Development partners 10% National Assembly 4% Faith based organizations 2% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) Influencing the Global Development Agenda Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.7 "To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to 'global public goods'?" (1 - "To no degree at all", 10 - "To a very significant degree") 41 The World Bank Panama Country Survey 2013 X. Communication and Openness Information Sources Percentage of Respondents (N=51) Internet 65% Local newspapers 51% Local television 26% International newspapers 12% Other 10% Social media 10% International television 4% Local radio 4% Instant messaging 4% International radio 2% Blogs 2% "How do you get most of your information about economic and social development issues in Panama? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 The World Bank Panama Country Survey 2013 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=51) e-newsletters 65% World Bank seminars/workshops/conferences 49% Direct contact with World Bank 31% World Bank publications and other written 26% materials World Bank website 16% Instant messaging 6% Social media 4% Blogs 2% "How would you prefer to receive information from the World Bank? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 43 The World Bank Panama Country Survey 2013 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=51) Yes 35% No 65% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (N=51) Yes 33% No 67% "Have you requested information from the World Bank on its activities in the past year?" Percentage of Respondents (N=17) Yes 94% No 6% "Were you able to obtain this information?" Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank data more often than 6.2 I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree”) 44 The World Bank Panama Country Survey 2013 X. Communication and Openness (continued) Internet Access Percentage of Respondents (N=51) Yes 100% No 0% "Do you have access to the Internet?" Website Usage Percentage of Respondents (N=51) Yes 78% No 22% "Do you use/have you used the World Bank website?" 45 The World Bank Panama Country Survey 2013 X. Communication and Openness (continued) Website Evaluation Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank’s 7.5 websites useful I find the World Bank websites easy to 6.6 navigate "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree”) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World 7.2 Bank I know how to find it "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree”) 46 The World Bank Panama Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 48 B. Responses to All Questions by Stakeholder Groups ...................... 62 C. Indicator Questions as a Function of Exposure to the Bank .......... 78 D. Indicator Questions by Stakeholder Groups ................................. 79 E. World Bank Country Survey ‘13 – Panama Questionnaire ........... 80 Panama 47 The World Bank Panama Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=51) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Panama Percentage of Respondents 1. In general would you say that Panama is headed in ... ? (N=51) The right direction 86.3% The wrong direction 0.0% Not sure 13.7% 2. Listed below are a number of development priorities in Panama. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Panama? (Choose no more than THREE) (Responses Combined; N=51) Quality of education/skills development 62.7% Poverty reduction 31.4% Anti corruption 27.5% Social inclusion 23.5% Water and sanitation 21.6% Rural development 17.6% Public sector governance/ reform 17.6% Basic infrastructure 11.8% Health 9.8% Transport 9.8% Agricultural development 9.8% Competitiveness 7.8% Fighting crime and violence 7.8% Environmental sustainability 5.9% Economic growth 5.9% Energy 3.9% Social protection 3.9% Job creation/employment 3.9% Disaster risk management 2.0% Global/regional integration 2.0% Urban development 2.0% Climate change 2.0% Trade/exports/logistics 2.0% Regulatory framework 2.0% Decrease non-communicable diseases 2.0% Gender 0.0% Domestic private sector development 0.0% Foreign direct investment 0.0% Financial markets 0.0% Natural resource management 0.0% Information and communications technology 0.0% 48 The World Bank Panama Country Survey 2013 A. General Issues Facing Panama (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Panama? (Choose no more than THREE) (Responses Combined; N=51) Quality of education/skills development 62.7% Social inclusion 35.3% Basic infrastructure 25.5% Anti corruption 21.6% Rural development 19.6% Agricultural development 15.7% Public sector governance/ reform 15.7% Job creation/employment 15.7% Social protection 13.7% Health 13.7% Water and sanitation 9.8% Economic growth 9.8% Environmental sustainability 7.8% Competitiveness 5.9% Fighting crime and violence 5.9% Transport 3.9% Domestic private sector development 3.9% Information and communications technology 3.9% Trade/exports/logistics 3.9% Disaster risk management 2.0% Foreign direct investment 2.0% Natural resource management 2.0% Climate change 0.0% Global/regional integration 0.0% Gender 0.0% Urban development 0.0% Regulatory framework 0.0% Decrease non-communicable diseases 0.0% Energy 0.0% Financial markets 0.0% 49 The World Bank Panama Country Survey 2013 A. General Issues Facing Panama (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Panama? (Choose no more than THREE) (Responses Combined; N=51) Quality of education/skills development 39.2% Competitiveness 35.3% Foreign direct investment 31.4% Trade/exports/logistics 27.5% Public sector governance/ reform 25.5% Transport 17.6% Anti corruption 15.7% Rural development 13.7% Global/regional integration 13.7% Agricultural development 11.8% Domestic private sector development 11.8% Basic infrastructure 9.8% Environmental sustainability 7.8% Social inclusion 7.8% Urban development 5.9% Job creation/employment 5.9% Health 3.9% Financial markets 3.9% Disaster risk management 2.0% Water and sanitation 2.0% Information and communications technology 2.0% Regulatory framework 2.0% Natural resource management 2.0% Fighting crime and violence 2.0% Energy 0.0% Gender 0.0% Social protection 0.0% Climate change 0.0% Decrease non-communicable diseases 0.0% 50 The World Bank Panama Country Survey 2013 A. General Issues Facing Panama (continued) 5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Panama? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=51) Education and training that better ensure job opportunity 70.6% Better entrepreneurial opportunities 23.5% Better opportunity for the poor who live in rural areas 15.7% Greater access to health and nutrition for citizens 15.7% Greater access to micro-finance for the poor 13.7% Greater voice and participation for citizens to help ensure greater accountability 13.7% A growing middle class 11.8% Consistent economic growth 11.8% Better quality public services 9.8% Better employment opportunities for young people 5.9% Better opportunity for the poor who live in urban areas 3.9% Other 3.9% Better employment opportunities for women 0.0% B. Overall Attitudes toward the World Bank How familiar are you with the work of these organizations in Panama? (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank (WB/BM) 51 0 7.71 2.17 2. International Monetary Fund (IMF/FMI) 49 2 5.94 2.78 3. Inter-American Development Bank (IDB/BID) 47 4 7.68 2.31 4. Latin American Development Bank (CAF) 47 4 5.96 3.03 Overall, please rate your impression of the effectiveness of these organizations in Panama. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 5. World Bank (WB/BM)* 51 0 7.55 1.72 6. International Monetary Fund (IMF/FMI) 46 5 5.52 2.26 7. Inter-American Development Bank (IDB/BID) 49 2 7.61 1.88 8. Latin American Development Bank (CAF) 43 8 6.26 2.59 Staff Preparedness* N DK Mean SD 9. To what extent do you believe the World Bank's staff is well prepared 48 3 8.25 1.47 to help Panama solve its most complicated development challenges? 51 The World Bank Panama Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 10. When thinking about how the World Bank can have the most impact on development results in Panama, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Panama? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=51) Quality of education/skills development 52.9% Public sector governance/ reform 29.4% Poverty reduction 27.5% Agricultural development 23.5% Anti corruption 21.6% Social inclusion 17.6% Competitiveness 13.7% Rural development 11.8% Water and sanitation 11.8% Disaster risk management 9.8% Transport 9.8% Health 9.8% Global/regional integration 5.9% Basic infrastructure 5.9% Environmental sustainability 5.9% Climate change 5.9% Fighting crime and violence 3.9% Regulatory framework 3.9% Gender 3.9% Trade/exports/logistics 3.9% Economic growth 3.9% Urban development 2.0% Domestic private sector development 2.0% Social protection 2.0% Foreign direct investment 2.0% Job creation/employment 2.0% Natural resource management 2.0% Energy 0.0% Financial markets 0.0% Decrease non-communicable diseases 0.0% Information and communications technology 0.0% 52 The World Bank Panama Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 11. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=51) you believe is of greatest VALUE and which activity is of second Greatest 2nd Greatest greatest value in Panama? Value Value Combined Financial resources: investment lending 31.4% 13.7% 45.1% Technical assistance 23.5% 21.6% 45.1% Financial resources: policy based lending / budget support to the 19.6% 11.8% 31.4% Government Training/capacity building 7.8% 17.6% 25.5% Policy advice 9.8% 11.8% 21.6% Studies/analyses/reports 3.9% 15.7% 19.6% Other 3.9% 2.0% 5.9% Mobilizing third party financial resources 0.0% 3.9% 3.9% Data/statistics 0.0% 2.0% 2.0% Convening/facilitating services 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 12. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Panama? (Choose no more than TWO) (Responses Combined; N=51) Not enough public disclosure of its work 49.0% Too bureaucratic in its operational policies and procedures 27.5% Complexity and slow speed of World Bank processes 25.5% Not adequately sensitive to political/social realities in Panama 23.5% Not aligned with country priorities 15.7% Not collaborating enough with non-state actors 13.7% Other 7.8% Imposing technocratic solutions without regard to political realities 5.9% Not exploring alternative policy options 3.9% Inaccessibility of World Bank staff 2.0% The credibility of its knowledge/data 0.0% 13. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Panama? (Choose no more than TWO) (Responses Combined; N=51) Investment lending 58.8% Technical assistance 52.9% Capacity development 25.5% Policy based lending / budget support to the Government 21.6% Knowledge products/services 11.8% Don’t know 7.8% Disaster risk financing 3.9% Other 2.0% Influencing Global Development Agenda N DK Mean SD 14. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public 51 0 8.69 1.76 goods?” (1-To no degree at all, 10-To a very significant degree) 53 The World Bank Panama Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 15. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in Panama to ensure better development results? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=51) Academia/think tanks/research institutes 35.3% Community Based Organizations 35.3% Local Government 29.4% NGOs 27.5% Private sector 23.5% Project beneficiaries 19.6% Media 13.7% Development partners 9.8% National Assembly 3.9% Faith based organizations 2.0% Foundations 0.0% Other 0.0% To what extent do you agree with the following statements about the Level of Agreement World Bank’s work in Panama? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 16. Overall the World Bank currently plays a relevant role in development 48 3 7.42 2.05 in Panama* 17. The World Bank’s work is aligned with what I consider the development 48 3 7.25 1.77 priorities for Panama* 18. The World Bank effectively supports public policy priorities of Panama 45 6 7.24 1.69 19. The World Bank assists Panama to reduce social exclusion 44 7 7.11 2.14 20. The World Bank treats clients and stakeholders in Panama with respect 42 9 8.67 1.51 21. The World Bank is a client oriented organization in Panama 43 8 7.51 2.37 22. The World Bank is an organization that does not represent a particular 43 8 8.00 2.40 ideological perspective in Panama 23. The World Bank is an organization that has no dominant influence of 41 10 6.49 3.05 any particular country 24. The World Bank respects the positions, views and demands of the 43 8 8.09 2.04 Government of Panama 25. The World Bank is genuinely interested in knowing the opinions of the 46 5 7.83 2.37 main stakeholders of Panama To what extent is the World Bank an effective development partner in Degree Panama, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 26. Responsiveness* 46 5 7.17 1.97 27. Flexibility (in terms of the World Bank’s products and services) 44 7 7.07 2.14 28. Openness* 43 8 7.65 1.90 29. Collaboration with groups outside of the Government* 43 8 6.77 2.39 30. Collaboration with the Government* 41 10 8.46 1.58 54 The World Bank Panama Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in Panama? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Fighting crime and violence 38 13 4.71 2.29 2. Competitiveness 45 6 7.27 1.95 3. Urban development 42 9 6.86 2.37 4. Environmental sustainability 44 7 6.91 2.40 5. Regulatory framework 42 9 6.76 2.47 6. Basic infrastructure 42 9 6.90 2.54 7. Decrease non-communicable diseases 33 18 5.48 2.85 8. Poverty reduction 44 7 6.91 2.53 9. Gender 39 12 5.77 2.84 10. Water and sanitation 47 4 7.28 2.68 11. Trade/exports/logistics 44 7 6.68 2.73 12. Disaster risk management 38 13 6.21 2.72 13. Public sector governance/ reform 46 5 7.33 2.51 14. Financial markets 37 14 7.30 2.59 15. Social inclusion 43 8 6.53 2.81 16. Health 41 10 6.98 2.52 17. Rural development 42 9 6.67 2.78 18. Global/regional integration 39 12 7.26 2.36 19. Quality of education/skills development 38 13 6.11 2.84 20. Social protection 37 14 6.54 2.86 21. Climate change 38 13 6.24 2.72 22. Agricultural development 39 12 5.64 2.81 Achieving Development Results* N DK Mean SD 23. To what extent does the World Bank’s work help to achieve development results in Panama? 48 3 7.27 1.59 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Panama? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 24. The World Bank’s financial instruments meet the needs of Panama* 49 2 7.10 1.87 25. The World Bank meets Panama’s needs for knowledge services* 45 6 7.09 2.32 D. The World Bank’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank knowledge work and activities in Percentage of Respondents the work you do? (N=51) Monthly 29.4% A few times a year 37.3% Rarely 21.6% Never 11.8% 55 The World Bank Panama Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 2. When thinking about the development challenges in Panama, where do you believe it would be most valuable for the World Bank to focus its knowledge Percentage of Respondents work and activities in the next few years? (Choose no more than THREE) (Responses Combined; N=51) Quality of education/skills development 54.9% Social inclusion 25.5% Water and sanitation 23.5% Poverty reduction 21.6% Anti corruption 21.6% Climate change 19.6% Agricultural development 13.7% Public sector governance/ reform 13.7% Disaster risk management 11.8% Competitiveness 11.8% Rural development 11.8% Environmental sustainability 9.8% Fighting crime and violence 7.8% Transport 7.8% Job creation/employment 5.9% Health 5.9% Basic infrastructure 5.9% Trade/exports/logistics 3.9% Domestic private sector development 3.9% Natural resource management 3.9% Economic growth 3.9% Global/regional integration 2.0% Gender 2.0% Energy 2.0% Social protection 2.0% Information and communications technology 2.0% Foreign direct investment 0.0% Financial markets 0.0% Urban development 0.0% Regulatory framework 0.0% Decrease non-communicable diseases 0.0% In Panama, how effective do you believe the World Bank’s knowledge Degree work and activities are at: (1-Not effective at all, 10- Very effective) N DK Mean SD 3. Enhancing your knowledge and/or skills 45 6 7.09 2.20 4. Contributing to good policy making 48 3 7.42 1.82 5. Providing support for program implementation 48 3 7.71 1.80 56 The World Bank Panama Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) (i.e., Analysis, Studies, Research, Data, Reports, Conferences) In Panama, to what extent do you believe that the World Bank’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 6. Are timely 49 2 6.84 1.96 7. Include appropriate level of stakeholder involvement during 44 7 6.64 2.22 preparation 8. Are relevant to Panama’s development priorities 48 3 7.42 1.93 9. Provide feasible recommendations 48 3 7.48 1.92 10. Are accessible 46 5 7.15 2.28 11. Are source of relevant information on global good practices. 42 9 7.90 2.03 12. Are useful in terms of the work you do 47 4 7.68 2.33 13. Are adequately disseminated 48 4 5.52 2.93 14. Are translated enough into local language 40 11 6.78 2.45 15. Are adaptable to Panama’s specific development challenges and 42 9 7.45 2.17 country circumstances* Overall Evaluations N DK Mean SD 16. Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your 50 1 8.62 1.47 country?* (1-Not significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 47 4 8.43 1.65 technical quality) 57 The World Bank Panama Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank disburses funds promptly 32 19 6.47 2.60 2. The World Bank effectively monitors and evaluates the projects and 46 5 7.80 1.75 programs it supports 3. The World Bank's approvals and reviews are done in a timely fashion 37 14 7.16 1.92 4. The World Bank's “Safeguard Policy” requirements are reasonable 37 14 7.38 2.38 5. The World Bank’s conditions on its lending are reasonable 40 11 7.20 2.21 6. Working with the World Bank increases Panama’s institutional capacity 47 4 8.02 2.16 7. The World Bank ensures consistency and continuity through staff 39 12 7.21 2.56 changes 8. The World Bank's teams and visits are well coordinated 40 11 7.78 2.03 9. Where country systems are adequate, the World Bank makes 34 17 7.56 1.97 appropriate use of them* 10. The World Bank provides effective implementation support 39 12 8.23 1.71 F. Recent Trends and the Future Role of the World Bank in Panama Future Role of the International Cooperation N DK Mean SD 1. How significant a role do you believe that international cooperation SHOULD play in Panama’s development in the near future? 50 1 9.26 1.26 (1-Not a significant role at all, 10-Very significant role) Future Role of the World Bank N DK Mean SD 2. How significant a role do you believe the World Bank SHOULD play in Panama’s development in the near future? 50 1 9.12 1.36 (1-Not a significant role at all, 10-Very significant role) 3. Which of the following SHOULD the World Bank do to make itself of greater Percentage of Respondents value in Panama? (Choose no more than TWO) (Responses Combined; N=51) Reach out more to groups outside of government 49.0% Provide more adequate data/knowledge/statistics/figures on Panama’s economy 23.5% Reduce the complexity of obtaining World Bank financing 23.5% Offer more innovative knowledge services 19.6% Work faster 17.6% Improve the quality of its experts as related to Panama’s specific challenges 17.6% Offer more innovative financial products 15.7% Improve the competitiveness of its financing compared to markets 13.7% Increase availability of reimbursable advisory services 5.9% Other 3.9% Ensure greater selectivity in its work 3.9% Focus primarily on advocacy issues 2.0% 58 The World Bank Panama Country Survey 2013 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Panama? (Choose no more than TWO) (Responses Combined; N=51) Internet 64.7% Local newspapers 51.0% Local television 25.5% International newspapers 11.8% Other 9.8% Social media 9.8% International television 3.9% Local radio 3.9% Instant messaging 3.9% International radio 2.0% Blogs 2.0% Mobile phones 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=51) e-newsletters 64.7% World Bank seminars/workshops/conferences 49.0% Direct contact with World Bank 31.4% World Bank publications and other written materials 25.5% World Bank website 15.7% Instant messaging 5.9% Social media 3.9% Blogs 2.0% Mobile phones 0.0% Other 0.0% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list Percentage of Respondents of exceptions? (N=51) Yes 35.3% No 64.7% 4. Have you requested information from the World Bank on its activities in the Percentage of Respondents past year? (N=51) Yes 33.3% No 66.7% Percentage of Respondents 5. Were you able to obtain this information? (N=17) Yes 94.1% No 5.9% 59 The World Bank Panama Country Survey 2013 G. Communication and Information Sharing (continued) Percentage of Respondents 6. Do you access to the Internet? (N=51) Yes 100.0% No 0% Percentage of Respondents 7. Do you use/have you used the World Bank website? (N=51) Yes 78.4% No 21.6% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. I use/consult World Bank data more often than I did a few years ago 50 1 6.22 3.13 9. I find the World Bank websites easy to navigate 44 7 6.57 2.92 10. I find the information on the World Bank’s websites useful 46 5 7.50 2.65 11. When I need information from the World Bank I know how to find it 41 10 7.17 2.76 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=51) Employee of a Ministry, Ministerial Department or Implementation Agency 27.5% Private Sector Organization 13.7% Project Management Unit (PMU) overseeing implementation of project 9.8% Media 9.8% Academia/Research Institute/Think Tank 9.8% Other 7.8% Consultant/Contractor working on World Bank supported Project/Program 3.9% Local Government Office or Staff 3.9% Multilateral Agency 3.9% Office of the President 2.0% Office of Minister 2.0% Private Foundation 2.0% Financial Sector/Private Bank 2.0% Independent Government Institution 2.0% 60 The World Bank Panama Country Survey 2013 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=50) Other 18.0% Public sector governance / public financial management / anti corruption 12.0% Information and communications technology 10.0% Private sector development / foreign direct investment 10.0% Commerce 10.0% Health / non-communicable diseases 6.0% Natural resource management / environmental sustainability 6.0% Climate change / disaster risk management 4.0% Regulatory framework 4.0% Social protection 4.0% Urban development 4.0% Water and sanitation 4.0% Agricultural / rural development 2.0% Education 2.0% Financial markets/banking 2.0% Gender/equality of opportunity 2.0% 3. Currently, do you professionally collaborate/work with the World Bank in Percentage of Respondents your country? (N=50) Yes 42.0% No 58.0% 4. Which of the following describes most of your exposure to the World Bank in Percentage of Respondents Panama? (Choose no more than TWO) (Responses Combined; N=51) Observer 13.7% Use World Bank reports/data 43.1% Engage in World Bank related/sponsored events/activities 45.1% Collaborate as part of my professional duties 39.2% Use World Bank website for information, data, research, etc. 29.4% Percentage of Respondents 5. Which best represents your geographic location? (N=51) Panama city 98.0% Provincial capital 2.0% 61 The World Bank Panama Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Panama In general, would you say that Panama is headed in...? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other The right direction 100.0% 100.0% 75.0% 60.0% 80.0% 83.3% The wrong direction 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not sure 0.0% 0.0% 25.0% 40.0% 20.0% 16.7% Listed below are a number of development priorities in Panama. Please identify which of the following you consider the most important development priorities in Panama? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% Transport 7.1% 28.6% 12.5% 0.0% 0.0% 8.3% Public sector governance/ reform 21.4% 28.6% 25.0% 0.0% 0.0% 16.7% Global/regional integration 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation* 50.0% 28.6% 0.0% 0.0% 40.0% 0.0% Anti corruption 21.4% 0.0% 50.0% 40.0% 20.0% 33.3% Job creation/employment 7.1% 0.0% 0.0% 0.0% 20.0% 0.0% Rural development 14.3% 14.3% 25.0% 0.0% 60.0% 8.3% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Environmental sustainability 7.1% 14.3% 0.0% 0.0% 0.0% 8.3% Social inclusion* 7.1% 0.0% 25.0% 80.0% 0.0% 41.7% Health 21.4% 14.3% 0.0% 0.0% 20.0% 0.0% Quality of education/skills development 50.0% 42.9% 75.0% 100.0% 60.0% 66.7% Poverty reduction 35.7% 28.6% 25.0% 20.0% 60.0% 25.0% Energy 7.1% 0.0% 12.5% 0.0% 0.0% 0.0% Competitiveness 7.1% 28.6% 12.5% 0.0% 0.0% 0.0% Climate change 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Agricultural development 7.1% 14.3% 0.0% 40.0% 0.0% 8.3% Trade/exports/logistics 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Fighting crime and violence 0.0% 14.3% 12.5% 0.0% 0.0% 16.7% Economic growth 7.1% 14.3% 0.0% 20.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Decrease non-communicable diseases 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 7.1% 14.3% 25.0% 0.0% 0.0% 16.7% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster risk management 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 62 The World Bank Panama Country Survey 2013 A. General Issues facing Panama (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Panama? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Water and sanitation 21.4% 0.0% 12.5% 0.0% 20.0% 0.0% Social inclusion 28.6% 42.9% 12.5% 60.0% 20.0% 50.0% Economic growth 14.3% 14.3% 12.5% 20.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 7.1% 14.3% 12.5% 20.0% 60.0% 25.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 35.7% 14.3% 12.5% 20.0% 20.0% 33.3% Social protection 14.3% 14.3% 12.5% 0.0% 0.0% 25.0% Competitiveness 0.0% 28.6% 0.0% 0.0% 0.0% 8.3% Transport 7.1% 14.3% 0.0% 0.0% 0.0% 0.0% Fighting crime and violence 0.0% 0.0% 12.5% 0.0% 20.0% 8.3% Decrease non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 14.3% 12.5% 0.0% 0.0% 0.0% Anti corruption 7.1% 14.3% 50.0% 20.0% 20.0% 25.0% Domestic private sector development 0.0% 0.0% 0.0% 20.0% 0.0% 8.3% Foreign direct investment 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Quality of education/skills development 64.3% 57.1% 75.0% 100.0% 60.0% 41.7% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/ reform 28.6% 14.3% 12.5% 20.0% 20.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Environmental sustainability 14.3% 14.3% 0.0% 0.0% 0.0% 8.3% Disaster risk management 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Health 14.3% 28.6% 12.5% 0.0% 0.0% 16.7% Agricultural development 14.3% 0.0% 25.0% 20.0% 20.0% 16.7% Job creation/employment 21.4% 14.3% 12.5% 0.0% 20.0% 16.7% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade/exports/logistics 0.0% 0.0% 12.5% 0.0% 0.0% 8.3% 63 The World Bank Panama Country Survey 2013 A. General Issues facing Panama (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Panama? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social inclusion 0.0% 14.3% 0.0% 20.0% 20.0% 8.3% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 14.3% 14.3% 12.5% 20.0% 40.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 28.6% 0.0% 12.5% 0.0% 0.0% 25.0% Disaster risk management 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Rural development 7.1% 14.3% 12.5% 0.0% 40.0% 16.7% Foreign direct investment 35.7% 28.6% 37.5% 40.0% 20.0% 25.0% Urban development 14.3% 0.0% 0.0% 0.0% 0.0% 8.3% Water and sanitation 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Quality of education/skills development 28.6% 42.9% 37.5% 60.0% 20.0% 50.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Decrease non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade/exports/logistics 35.7% 28.6% 50.0% 20.0% 20.0% 8.3% Public sector governance/ reform 35.7% 28.6% 12.5% 20.0% 0.0% 33.3% Domestic private sector development 14.3% 14.3% 25.0% 0.0% 0.0% 8.3% Job creation/employment 7.1% 0.0% 0.0% 0.0% 0.0% 16.7% Agricultural development 7.1% 0.0% 25.0% 0.0% 20.0% 16.7% Competitiveness 28.6% 42.9% 37.5% 60.0% 0.0% 41.7% Transport 21.4% 42.9% 12.5% 20.0% 20.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Environmental sustainability 7.1% 14.3% 0.0% 0.0% 20.0% 8.3% Health 0.0% 14.3% 12.5% 0.0% 0.0% 0.0% Basic infrastructure 7.1% 0.0% 12.5% 20.0% 20.0% 8.3% Fighting crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Financial markets 0.0% 0.0% 0.0% 0.0% 20.0% 8.3% 64 The World Bank Panama Country Survey 2013 A. General Issues facing Panama (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this woul d be achieved in Panama? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other A growing middle class 0.0% 14.3% 37.5% 20.0% 20.0% 0.0% Better employment opportunities for young 7.1% 0.0% 0.0% 0.0% 0.0% 16.7% people Better employment opportunities for women 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education and training that better ensure job 78.6% 57.1% 62.5% 80.0% 80.0% 66.7% opportunity Greater access to health and nutrition for 21.4% 28.6% 12.5% 0.0% 0.0% 16.7% citizens Better entrepreneurial opportunities 42.9% 14.3% 12.5% 40.0% 0.0% 16.7% Greater access to micro-finance for the poor 7.1% 0.0% 12.5% 0.0% 40.0% 25.0% Better opportunity for the poor who live in 21.4% 28.6% 0.0% 0.0% 40.0% 8.3% rural areas Better opportunity for the poor who live in 7.1% 0.0% 0.0% 0.0% 0.0% 8.3% urban areas Consistent economic growth 14.3% 14.3% 12.5% 0.0% 0.0% 16.7% Greater voice and participation for citizens to 0.0% 14.3% 25.0% 60.0% 0.0% 8.3% help ensure greater accountability* Better quality public services 0.0% 14.3% 12.5% 0.0% 20.0% 16.7% Other 0.0% 14.3% 12.5% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank How familiar are you with the work of these organizations in Panama? (1-Not familiar at all, 10-Extremely familiar) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/ Cons ultant/ Private Sector/ Academ ia/ Minis terial Dep/ Contractor on Bank Financial Sector/ Res earch ins titute/ Im plem entation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank (WB/BM) 14 8.64 1.86 7 7.86 1.21 8 7.13 2.95 5 7.20 1.92 5 6.20 3.19 12 7.75 1.82 International Monetary Fund (IMF/FMI) 13 6.69 2.59 6 3.50 2.59 8 6.75 3.01 5 7.20 1.92 5 5.20 3.49 12 5.58 2.50 Inter-Am erican Developm ent Bank (IDB/BID) 12 8.17 1.80 6 7.33 2.50 8 7.38 3.02 5 8.20 1.10 5 6.00 3.39 11 8.09 2.07 Latin Am erican Developm ent Bank (CAF) 12 6.83 2.76 6 4.33 .82 7 5.86 3.80 5 7.40 2.61 5 4.20 4.44 12 6.08 2.87 Overall, please rate your impression of the effectiveness of these organizations in Panama. (1-Not effective at all, 10-Extremely effective) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/ Cons ultant/ Private Sector/ Academ ia/ Minis terial Dep/ Contractor on Bank Financial Sector/ Res earch ins titute/ Im plem entation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank (WB/BM) 14 8.50 1.40 7 8.29 1.25 8 6.63 2.39 5 6.60 1.14 5 7.20 1.48 12 7.17 1.64 International Monetary Fund (IMF/FMI) 13 6.69 1.84 6 3.50 1.87 7 5.57 2.82 5 6.20 1.10 4 6.00 2.31 11 4.73 2.24 Inter-Am erican Developm ent Bank (IDB/BID) 14 8.29 1.59 6 7.00 3.03 7 7.57 1.90 5 8.00 .71 5 7.20 .84 12 7.17 2.17 Latin Am erican Developm ent Bank (CAF) 13 7.46 1.94 6 3.83 1.94 5 6.60 3.51 5 6.40 2.51 3 5.33 3.79 11 6.18 2.40 65 The World Bank Panama Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/ Cons ultant/ Private Sector/ Academ ia/ Minis terial Dep/ Contractor on Bank Financial Sector/ Res earch ins titute/ Im plem entation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's s taff is well prepared to help 14 8.79 .97 7 7.86 1.77 7 8.14 1.68 4 8.50 1.29 4 7.50 2.08 12 8.08 1.56 Panam a s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Panama, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Panama? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Public sector governance/ reform 42.9% 28.6% 50.0% 20.0% 0.0% 16.7% Transport 0.0% 28.6% 25.0% 0.0% 0.0% 8.3% Poverty reduction 35.7% 28.6% 0.0% 60.0% 20.0% 25.0% Global/regional integration 7.1% 14.3% 0.0% 20.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 20.0% 8.3% Fighting crime and violence 0.0% 14.3% 0.0% 0.0% 0.0% 8.3% Domestic private sector development 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Rural development 7.1% 28.6% 0.0% 0.0% 20.0% 16.7% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Water and sanitation 14.3% 0.0% 25.0% 0.0% 20.0% 8.3% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Environmental sustainability 7.1% 14.3% 12.5% 0.0% 0.0% 0.0% Social inclusion 21.4% 14.3% 0.0% 40.0% 0.0% 25.0% Health 14.3% 28.6% 12.5% 0.0% 0.0% 0.0% Quality of education/skills development 35.7% 42.9% 62.5% 80.0% 60.0% 58.3% Competitiveness 21.4% 28.6% 0.0% 0.0% 20.0% 8.3% Climate change 14.3% 0.0% 0.0% 0.0% 0.0% 8.3% Agricultural development 21.4% 0.0% 37.5% 40.0% 0.0% 33.3% Trade/exports/logistics 7.1% 14.3% 0.0% 0.0% 0.0% 0.0% Economic growth 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% Decrease non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 7.1% 0.0% 12.5% 0.0% 20.0% 0.0% Natural resource management 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 14.3% 37.5% 20.0% 20.0% 41.7% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster risk management* 14.3% 0.0% 0.0% 0.0% 60.0% 0.0% *Significantly different between stakeholder groups 66 The World Bank Panama Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Panama? Greatest Value Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Financial resources: investment lending 28.6% 71.4% 25.0% 20.0% 20.0% 25.0% Financial resources: policy based lending / 28.6% 0.0% 0.0% 40.0% 0.0% 33.3% budget support to the Government Mobilizing third party financial resources 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Technical assistance 14.3% 28.6% 37.5% 0.0% 40.0% 25.0% Policy advice 14.3% 0.0% 12.5% 0.0% 0.0% 16.7% Data/statistics 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 7.1% 0.0% 0.0% 20.0% 40.0% 0.0% Studies/analyses/reports 7.1% 0.0% 0.0% 20.0% 0.0% 0.0% Convening/facilitating services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other* 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 2nd Greatest Value Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Financial resources: investment lending 21.4% 0.0% 0.0% 40.0% 20.0% 8.3% Financial resources: policy based lending / 14.3% 14.3% 25.0% 0.0% 20.0% 0.0% budget support to the Government Mobilizing third party financial resources 7.1% 0.0% 0.0% 0.0% 0.0% 8.3% Technical assistance 28.6% 14.3% 0.0% 0.0% 40.0% 33.3% Policy advice 7.1% 0.0% 12.5% 40.0% 20.0% 8.3% Data/statistics 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building* 0.0% 42.9% 50.0% 0.0% 0.0% 16.7% Studies/analyses/reports 14.3% 14.3% 12.5% 20.0% 0.0% 25.0% Convening/facilitating services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 The World Bank Panama Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Panama? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Not exploring alternative policy options 7.1% 0.0% 0.0% 0.0% 0.0% 8.3% Not adequately sensitive to political/social 7.1% 14.3% 12.5% 40.0% 40.0% 41.7% realities in Panama Not enough public disclosure of its work 50.0% 28.6% 50.0% 80.0% 40.0% 50.0% Not aligned with country priorities 21.4% 14.3% 37.5% 0.0% 0.0% 8.3% Imposing technocratic solutions without regard 7.1% 0.0% 12.5% 0.0% 0.0% 8.3% to political realities The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Inaccessibility of World Bank staff 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Complexity and slow speed of World Bank 35.7% 28.6% 12.5% 20.0% 40.0% 16.7% processes Too bureaucratic in its operational policies and 50.0% 42.9% 0.0% 20.0% 20.0% 16.7% procedures Not collaborating enough with non-state 7.1% 0.0% 50.0% 20.0% 0.0% 8.3% actors* Other 0.0% 14.3% 12.5% 0.0% 0.0% 16.7% *Significantly different between stakeholder groups Which World Bank instruments do you believe are the MOST effective in reducing poverty in Panama? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Capacity development 28.6% 57.1% 25.0% 0.0% 0.0% 25.0% Policy based lending / budget support to the 28.6% 0.0% 37.5% 40.0% 20.0% 8.3% Government Knowledge products/services 7.1% 0.0% 12.5% 20.0% 0.0% 25.0% Investment lending 64.3% 57.1% 37.5% 60.0% 60.0% 66.7% Technical assistance* 57.1% 42.9% 0.0% 80.0% 80.0% 66.7% Disaster risk financing 0.0% 0.0% 12.5% 0.0% 20.0% 0.0% Other 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Don’t know * 0.0% 0.0% 37.5% 0.0% 0.0% 8.3% *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global 14 9.29 .99 7 9.29 1.25 8 8.00 3.34 5 8.80 1.30 5 9.00 1.73 12 7.92 1.24 development agenda as related to “global public goods?" (1-To no degree at all, 10-To a very significant degree) 68 The World Bank Panama Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in Panama to ensure better development results? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other NGOs 21.4% 28.6% 62.5% 20.0% 0.0% 25.0% Local Government 50.0% 57.1% 0.0% 20.0% 20.0% 16.7% Project beneficiaries 35.7% 28.6% 0.0% 20.0% 0.0% 16.7% Private sector 21.4% 14.3% 25.0% 0.0% 0.0% 50.0% Community Based Organizations 35.7% 42.9% 37.5% 20.0% 40.0% 33.3% Development partners 14.3% 0.0% 0.0% 0.0% 20.0% 16.7% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Academia/think tanks/research institutes* 14.3% 28.6% 37.5% 40.0% 100.0% 33.3% National Assembly 7.1% 0.0% 0.0% 0.0% 0.0% 8.3% Media* 0.0% 0.0% 37.5% 60.0% 20.0% 0.0% Faith based organizations 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank’s work in Panama? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant 14 7.93 1.73 6 8.00 2.76 6 6.50 2.07 5 7.60 1.14 5 6.40 3.05 12 7.33 1.92 role in development in Panama The World Bank’s work is aligned with what I 14 7.86 1.66 6 7.00 1.79 7 6.00 2.24 5 7.00 .71 4 6.75 2.36 12 7.67 1.56 consider the development priorities for Panama The World Bank effectively supports public policy 13 7.46 1.66 6 7.17 1.72 7 6.57 2.30 4 7.25 .50 4 7.25 .50 11 7.45 2.02 priorities of Panama The World Bank assists Panama to reduce 13 7.77 2.05 6 7.17 1.72 6 5.17 2.93 4 7.00 .82 4 7.00 1.41 11 7.45 2.25 social exclusion The World Bank treats clients and stakeholders 11 9.09 1.30 6 9.00 1.26 6 7.83 2.23 5 7.80 1.30 4 8.75 .96 10 8.90 1.60 in Panama with respect The World Bank is a client oriented organization 12 8.67 1.67 7 7.71 3.15 6 6.50 2.81 5 6.20 1.92 3 6.00 2.65 10 7.70 2.11 in Panama The World Bank is an organization that does not represent a particular ideological perspective in 10 7.50 2.51 7 8.43 3.31 7 6.86 3.08 5 8.40 1.52 2 9.00 1.41 12 8.50 1.73 Panama The World Bank is an organization that has no 9 7.56 2.51 6 6.50 4.32 8 6.63 3.58 5 3.80 1.79 2 7.00 1.41 11 6.64 2.77 dominant influence of any particular country The World Bank respects the positions, views 12 8.50 1.57 7 9.57 .79 8 6.88 3.04 4 6.25 .96 3 9.00 1.00 9 8.00 1.94 and demands of the Government of Panama* The World Bank is genuinely interested in knowing the opinions of the main stakeholders 11 8.64 1.36 7 7.71 3.50 8 6.38 2.77 5 6.60 2.30 4 9.50 1.00 11 8.09 1.97 of Panama *Significantly different between stakeholder groups 69 The World Bank Panama Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Panama? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 13 7.92 1.66 6 7.33 1.03 7 5.86 2.04 5 7.40 1.67 4 5.75 3.40 11 7.45 1.92 Flexibility (in terms of the World Bank’s products 13 7.92 1.61 5 7.20 1.10 7 6.29 2.43 5 6.80 1.92 4 5.25 4.03 10 7.30 1.95 and services) Openness 11 8.00 1.73 6 7.17 1.83 7 7.71 2.06 5 7.20 2.28 3 8.67 1.15 11 7.45 2.21 Collaboration with groups outside of the 13 8.08 1.75 4 7.75 2.06 6 5.17 2.86 4 6.25 .50 4 6.75 3.30 12 6.00 2.45 Government Collaboration with the Government 10 9.20 .92 6 8.00 1.90 7 8.14 2.12 4 8.25 1.50 3 9.00 1.00 11 8.18 1.72 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Panama? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Fighting crime and violence 12 4.83 1.90 4 4.25 1.50 5 4.40 4.67 4 4.25 1.50 4 3.25 2.06 9 5.78 1.56 Competitiveness 12 7.58 2.07 5 7.60 .55 8 6.88 2.95 5 6.60 .89 3 7.67 2.52 12 7.25 1.82 Urban development 13 7.38 2.06 5 5.80 1.79 5 6.80 4.38 5 5.60 2.51 3 7.33 3.06 11 7.18 1.66 Environmental sustainability 14 8.00 1.57 7 6.43 2.88 6 6.17 3.71 4 4.75 .96 4 7.50 2.08 9 6.78 2.22 Regulatory framework 11 7.73 1.62 7 6.00 2.71 7 6.71 3.50 4 4.75 1.89 2 6.50 2.12 11 7.09 2.43 Basic infrastructure 13 7.38 2.75 5 7.00 2.45 7 6.86 2.85 4 5.75 .96 3 5.67 4.04 10 7.10 2.38 Decrease non-communicable diseases 9 5.11 2.32 4 5.50 3.32 5 5.40 4.34 4 4.75 2.06 2 2.50 2.12 9 6.89 2.57 Poverty reduction 13 7.46 1.81 5 6.80 1.79 7 6.00 3.83 4 5.25 2.87 4 4.75 2.99 11 8.27 1.56 Gender 11 5.82 2.52 6 5.83 3.06 6 5.50 4.32 4 5.25 3.10 3 3.00 2.65 9 7.00 1.66 Water and sanitation 14 7.86 1.99 7 8.86 1.46 7 6.86 3.39 4 5.50 3.11 4 4.50 3.51 11 7.45 2.50 Trade/exports/logistics 12 7.25 2.73 6 5.83 2.48 7 5.86 3.48 5 5.40 2.19 3 5.00 3.61 11 8.09 1.97 Disaster risk management 11 6.45 2.38 6 7.00 1.67 5 5.20 4.55 4 5.75 2.06 4 4.75 3.77 8 6.88 2.47 Public sector governance/ reform 12 8.25 1.60 7 6.00 3.06 7 6.71 3.68 5 7.60 1.14 4 6.50 3.87 11 7.73 1.95 Financial markets 11 7.36 2.73 4 7.50 2.08 6 8.17 3.13 4 5.50 2.89 3 7.33 2.52 9 7.33 2.50 Social inclusion 14 6.86 2.07 7 6.29 3.09 5 4.80 4.76 4 5.25 2.22 4 6.00 3.83 9 8.00 1.73 Health* 10 7.10 1.29 6 7.00 2.45 6 6.33 3.88 4 5.50 1.29 3 3.67 3.06 12 8.50 1.88 Rural development 12 7.25 1.60 6 6.50 3.39 6 5.50 4.32 4 4.50 1.73 3 4.67 4.04 11 8.09 1.76 Global/regional integration* 10 8.20 1.69 6 7.33 1.86 6 6.83 3.31 5 6.80 1.30 3 3.33 3.21 9 8.00 1.73 Quality of education/skills development 12 6.67 2.84 4 6.00 1.41 6 5.67 4.23 4 5.25 2.22 3 4.00 4.36 9 6.78 2.11 Social protection 12 7.92 2.02 4 7.50 1.29 7 5.43 3.99 4 5.00 2.71 3 4.00 4.36 7 6.71 2.06 Climate change 11 7.18 2.36 6 6.17 .41 5 5.00 4.58 4 5.75 1.89 4 5.00 4.62 8 6.63 2.13 Agricultural development 12 6.33 2.61 5 5.00 2.55 5 3.40 3.71 4 4.50 1.73 3 3.67 3.06 10 7.30 2.11 *Significantly different between stakeholder groups 70 The World Bank Panama Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help 14 8.14 1.61 6 6.67 1.75 7 6.86 2.27 4 7.00 .82 5 6.60 1.67 12 7.17 .94 to achieve development results in Panama? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Panama? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank’s financial instruments meet the 14 8.21 1.31 7 6.57 1.13 7 7.00 2.00 4 6.00 .82 5 6.00 3.08 12 7.00 2.00 needs of Panama The World Bank meets Panama’s needs for 14 8.50 1.65 5 5.80 1.92 6 6.17 3.13 4 5.75 1.26 5 6.00 3.39 11 7.36 1.80 knowledge services D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Monthly 28.6% 57.1% 12.5% 40.0% 20.0% 25.0% A few times a year 50.0% 0.0% 37.5% 60.0% 20.0% 41.7% Rarely 21.4% 28.6% 12.5% 0.0% 40.0% 25.0% Never 0.0% 14.3% 37.5% 0.0% 20.0% 8.3% 71 The World Bank Panama Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Panama, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Public sector governance/ reform 14.3% 14.3% 25.0% 0.0% 0.0% 16.7% Gender 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Domestic private sector development 0.0% 0.0% 12.5% 0.0% 0.0% 8.3% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 35.7% 28.6% 12.5% 0.0% 60.0% 8.3% Trade/exports/logistics 7.1% 14.3% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Disaster risk management 14.3% 0.0% 12.5% 20.0% 40.0% 0.0% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Climate change 28.6% 14.3% 0.0% 20.0% 40.0% 16.7% Poverty reduction 14.3% 14.3% 12.5% 40.0% 20.0% 33.3% Competitiveness 14.3% 42.9% 12.5% 0.0% 0.0% 0.0% Anti corruption 7.1% 14.3% 37.5% 40.0% 20.0% 25.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social inclusion 28.6% 0.0% 12.5% 60.0% 20.0% 33.3% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Fighting crime and violence 7.1% 14.3% 12.5% 0.0% 0.0% 8.3% Quality of education/skills development 42.9% 57.1% 87.5% 60.0% 40.0% 50.0% Global/regional integration 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% Transport 7.1% 28.6% 0.0% 0.0% 0.0% 8.3% Agricultural development 14.3% 0.0% 25.0% 0.0% 20.0% 16.7% Natural resource management 7.1% 0.0% 0.0% 20.0% 0.0% 0.0% Job creation/employment 7.1% 0.0% 0.0% 0.0% 0.0% 16.7% Health 7.1% 14.3% 12.5% 0.0% 0.0% 0.0% Economic growth 7.1% 0.0% 0.0% 0.0% 0.0% 8.3% Rural development 7.1% 28.6% 0.0% 20.0% 0.0% 16.7% Environmental sustainability 14.3% 14.3% 0.0% 0.0% 20.0% 8.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 7.1% 0.0% 12.5% 0.0% 0.0% 8.3% Decrease non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 72 The World Bank Panama Country Survey 2013 D. The World Bank’s Knowledge (continued) In Panama, how effective do you believe the World Bank’s knowledge work and activities: (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge and/or skills 14 7.86 1.66 6 6.17 3.19 6 6.50 2.81 4 7.25 1.50 5 6.60 2.61 10 7.10 2.02 Contributing to good policy making 14 8.00 1.47 6 7.00 1.90 8 7.00 2.39 4 7.25 .96 5 6.40 2.51 11 7.73 1.68 Providing support for program implementation 14 8.57 1.16 5 7.80 1.48 8 7.00 1.77 5 8.00 1.22 5 6.00 2.92 11 7.73 1.85 In Panama, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 13 7.38 2.18 7 6.57 2.15 8 6.63 2.00 4 6.75 1.50 5 6.00 2.74 12 6.92 1.56 Include appropriate level of stakeholder 12 7.67 1.72 6 8.00 1.79 7 5.57 2.64 4 5.75 .50 5 6.40 3.29 10 5.80 1.99 involvement during preparation Are relevant to Panama’s development priorities 13 8.00 1.78 7 7.29 2.29 7 5.57 1.81 5 7.20 1.10 4 8.25 2.36 12 7.75 1.71 Provide feasible recommendations 13 8.08 1.50 7 7.00 1.63 8 6.63 3.07 5 7.20 1.10 4 8.50 1.91 11 7.45 1.81 Are accessible 14 7.07 2.64 6 6.83 2.48 7 7.14 2.79 4 6.50 1.73 4 7.25 2.50 11 7.64 1.80 Are source of relevant information on global 11 7.91 2.39 5 8.60 1.14 7 7.86 3.13 4 7.75 1.50 4 8.25 1.26 11 7.55 1.81 good practices. Are useful in terms of the work you do 13 8.77 1.48 6 7.17 1.47 8 6.63 3.42 4 7.75 1.89 5 8.00 2.83 11 7.27 2.45 Are adequately disseminated 11 6.73 2.61 7 5.71 3.50 8 4.25 3.01 5 4.40 2.88 5 4.80 3.49 12 5.92 2.64 Are translated enough into local language 10 7.20 2.44 7 5.57 3.60 5 8.00 1.22 4 7.50 1.29 4 5.25 3.86 10 6.90 1.37 Are adaptable to Panama’s specific development challenges and country 12 8.50 1.45 6 7.17 1.47 6 6.50 2.59 4 7.00 .82 5 6.40 3.36 9 7.67 2.55 circumstances Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work and 14 9.21 1.05 7 8.29 1.98 7 8.86 1.57 5 8.80 1.10 5 8.00 2.12 12 8.17 1.34 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge work and 14 9.21 .89 7 8.00 1.29 7 7.71 2.87 4 7.75 .50 5 9.20 1.30 10 8.00 1.76 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 73 The World Bank Panama Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly 12 6.58 2.87 6 5.83 3.43 3 7.67 2.52 3 6.33 .58 2 7.50 .71 6 6.00 2.68 The World Bank effectively monitors and 14 8.29 .99 7 8.86 1.21 6 7.33 2.07 4 6.00 2.94 4 7.50 2.08 11 7.55 1.69 evaluates the projects and programs it supports The World Bank's approvals and reviews are 11 7.18 2.04 7 8.00 1.53 6 7.33 2.16 3 5.33 2.08 2 8.50 2.12 8 6.63 1.69 done in a timely fashion The World Bank's “Safeguard Policy” 11 7.36 1.86 7 7.43 3.21 6 8.67 1.21 3 6.33 1.15 3 7.00 5.20 7 6.86 2.19 requirements are reasonable The World Bank’s conditions on its lending are 12 7.58 1.44 7 7.00 3.16 7 8.43 1.27 3 5.67 2.31 3 5.33 4.51 8 7.00 1.51 reasonable Working with the World Bank increases 13 8.54 1.45 7 6.71 3.68 7 8.86 1.21 4 7.25 1.50 5 8.40 2.30 11 7.82 2.18 Panama’s institutional capacity The World Bank ensures consistency and 13 7.38 2.50 6 6.17 3.76 5 9.00 1.73 3 7.33 1.15 3 6.67 3.51 9 6.78 2.17 continuity through staff changes The World Bank's teams and visits are well 14 8.14 2.44 7 7.43 2.64 4 8.50 1.91 3 6.67 .58 4 8.75 1.50 8 7.00 .93 coordinated Where country systems are adequate, the World 10 7.40 2.41 5 7.60 1.52 5 7.40 2.97 4 8.00 1.83 2 9.00 1.41 8 7.25 1.39 Bank makes appropriate use of them The World Bank provides effective 13 8.62 1.66 6 8.50 1.52 5 9.20 1.30 5 6.60 1.82 2 9.00 1.41 8 7.63 1.69 implementation support F. The Future Role of the World Bank in Panama Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe that international cooperation SHOULD play in 14 9.21 1.05 7 9.43 .79 7 9.00 2.65 5 9.20 1.10 5 9.80 .45 12 9.17 .94 Panama’s development in the near future? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Panama’s development 14 9.14 1.17 7 9.43 .79 7 9.00 2.65 5 8.60 1.34 5 9.80 .45 12 8.92 1.16 in the near future? (1-Not a significant role at all, 10-Very significant role) 74 The World Bank Panama Country Survey 2013 F. The Future Role of the World Bank in Panama (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Panama? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Improve the quality of its experts as related to 28.6% 14.3% 25.0% 20.0% 0.0% 8.3% Panama’s specific challenges Reduce the complexity of obtaining World 42.9% 28.6% 12.5% 0.0% 40.0% 8.3% Bank financing Focus primarily on advocacy issues 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Improve the competitiveness of its financing 21.4% 14.3% 12.5% 20.0% 20.0% 0.0% compared to markets Reach out more to groups outside of 14.3% 0.0% 87.5% 80.0% 60.0% 75.0% government* Ensure greater selectivity in its work 0.0% 14.3% 0.0% 20.0% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on Panama’s 14.3% 14.3% 25.0% 20.0% 20.0% 41.7% economy Offer more innovative financial products 21.4% 14.3% 0.0% 20.0% 20.0% 16.7% Offer more innovative knowledge services 7.1% 57.1% 12.5% 20.0% 20.0% 16.7% Increase availability of reimbursable advisory 14.3% 0.0% 0.0% 0.0% 0.0% 8.3% services Work faster 28.6% 28.6% 12.5% 0.0% 20.0% 8.3% Other 0.0% 14.3% 0.0% 0.0% 0.0% 8.3% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Panama? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Local newspapers 57.1% 28.6% 37.5% 40.0% 80.0% 58.3% International newspapers* 0.0% 0.0% 37.5% 40.0% 20.0% 0.0% Local radio 7.1% 0.0% 0.0% 0.0% 20.0% 0.0% International radio 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 35.7% 42.9% 0.0% 0.0% 40.0% 25.0% International television 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Internet 50.0% 85.7% 87.5% 80.0% 40.0% 58.3% Social media 0.0% 14.3% 0.0% 20.0% 0.0% 25.0% Blogs 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 14.3% 0.0% 20.0% 0.0% 0.0% Other 7.1% 14.3% 12.5% 0.0% 0.0% 16.7% *Significantly different between stakeholder groups 75 The World Bank Panama Country Survey 2013 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other World Bank website 7.1% 0.0% 25.0% 20.0% 40.0% 16.7% Direct contact with World Bank* 14.3% 42.9% 25.0% 80.0% 0.0% 41.7% e-newsletters 64.3% 71.4% 87.5% 20.0% 40.0% 75.0% Instant messaging 14.3% 0.0% 12.5% 0.0% 0.0% 0.0% World Bank seminars/workshops/conferences 64.3% 57.1% 25.0% 60.0% 60.0% 33.3% World Bank publications and other written 35.7% 28.6% 12.5% 20.0% 40.0% 16.7% materials Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% Blogs 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Yes 57.1% 57.1% 25.0% 20.0% 0.0% 25.0% No 42.9% 42.9% 75.0% 80.0% 100.0% 75.0% Have you requested information from the World Bank on its activities in the past year? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Yes 50.0% 28.6% 37.5% 20.0% 20.0% 25.0% No 50.0% 71.4% 62.5% 80.0% 80.0% 75.0% Were you able to obtain this information? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Yes 85.7% 100.0% 100.0% 100.0% 100.0% 100.0% No 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Do you have access to the Internet? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank website? Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Yes 78.6% 100.0% 75.0% 100.0% 80.0% 58.3% No 21.4% 0.0% 25.0% 0.0% 20.0% 41.7% 76 The World Bank Panama Country Survey 2013 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more often than I 14 6.71 2.79 7 7.71 3.09 8 4.88 4.19 5 4.80 2.49 4 6.50 3.11 12 6.17 3.01 did a few years ago I find the World Bank websites easy to navigate 13 6.62 3.04 6 6.33 2.94 6 8.33 2.34 4 4.50 2.89 4 7.50 2.52 11 6.09 3.14 I find the information on the World Bank’s 14 8.07 2.34 6 8.17 1.33 7 8.43 3.31 4 6.50 2.38 4 7.75 2.06 11 6.09 3.18 websites useful When I need information from the World Bank I 12 8.17 1.90 6 7.17 3.06 7 8.00 2.52 4 4.75 3.86 3 6.00 3.61 9 6.67 2.78 know how to find it H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research Percentage of Respondents Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Yes 46.2% 71.4% 0.0% 0.0% 60.0% 58.3% No 53.8% 28.6% 100.0% 100.0% 40.0% 41.7% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Panama (Choose no more than TWO)?* Percentage of Respondents Employee of a Ministry/ Ministerial PMU/Consultant/ Private Sector/ Financial Academia/ Research (Responses Combined) Dep/ Implementation Agency Contractor on Bank project Sector/ Private Bank Media institute/ Think tank Other Observer* 0.0% 0.0% 25.0% 0.0% 0.0% 41.7% Use World Bank reports/data 42.9% 42.9% 62.5% 60.0% 20.0% 33.3% Engage in World Bank related/sponsored 64.3% 28.6% 25.0% 40.0% 60.0% 41.7% events/activities Collaborate as part of my professional duties* 50.0% 71.4% 0.0% 20.0% 80.0% 25.0% Use World Bank website for information, data, 21.4% 28.6% 62.5% 60.0% 0.0% 16.7% research, etc. *Significantly different between stakeholder group 77 The World Bank Panama Country Survey 2013 Appendix C: Indicator Questions as a Function of Exposure to the Bank Which of the following describes most of your exposure to the World Bank in Panama? (Choose no more than TWO) Currently, do you professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the 7.03 8.19 7.80 6.00 7.90 7.09 7.36 7.78 7.23 8.05 7.53 7.60 effectiveness of the World Bank in Panama To what extent do you believe the World Bank's staff is well prepared to help Panama solve its most 8.07 8.50 8.36 7.50 8.56 7.86 8.15 8.36 8.14 8.42 8.06 8.71 complicated development challenges? Overall the World Bank currently plays a relevant 6.81 8.35 7.60 6.17 7.71 7.00 7.28 7.57 7.14 7.84 7.50 7.21 role in development in Panama The World Bank’s work is aligned with what I 6.81 7.95 7.36 6.50 7.70 6.67 6.50 8.14 7.10 7.50 7.45 6.80 consider the development priorities for Panama Responsiveness 6.72 7.75 7.32 6.00 7.37 6.89 7.04 7.32 7.00 7.42 7.23 7.07 Openness 7.17 8.37 7.87 6.00 7.88 7.33 7.38 8.00 7.31 8.18 7.82 7.33 Collaboration with groups outside of the 6.46 7.06 6.92 5.83 6.80 6.72 6.48 7.10 6.35 7.41 6.81 6.67 Government Collaboration with the Government 8.17 8.76 8.67 7.00 8.52 8.39 8.42 8.53 8.27 8.80 8.41 8.57 To what extent does the World Bank’s work help to 6.89 7.85 7.38 6.50 7.70 6.71 6.92 7.65 7.17 7.42 7.23 7.38 achieve development results in Panama? The World Bank’s financial instruments meet the 6.81 7.43 7.33 5.50 7.25 6.90 6.92 7.30 7.24 6.90 7.09 7.14 needs of Panama The World Bank meets Panama’s needs for 6.72 7.47 7.33 5.50 7.12 7.05 6.71 7.52 7.12 7.05 7.19 6.85 knowledge services The World Bank's knowledge work and activities are adaptable to Panama’s specific development 6.92 8.24 7.65 6.00 7.64 7.25 7.41 7.50 7.24 7.76 7.38 7.62 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank's knowledge work and 8.46 8.86 8.75 7.67 8.97 8.14 8.44 8.83 8.47 8.85 8.57 8.73 activities make to development results in your country? Overall, how would you rate the technical quality of 8.19 8.75 8.55 7.40 8.50 8.33 8.48 8.36 8.22 8.70 8.30 8.71 the World Bank's knowledge work and activities? Where country systems are adequate, the World 7.33 8.08 7.71 6.00 7.75 7.29 7.44 7.67 7.41 7.83 7.39 7.91 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 78 The World Bank Panama Country Survey 2013 Appendix D: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Academia/ Ministerial Dep/ Contractor on Bank Financial Sector/ Research institute/ Implementation Agency project Private Bank Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the effectiveness of 14 8.50 1.40 7 8.29 1.25 8 6.63 2.39 5 6.60 1.14 5 7.20 1.48 12 7.17 1.64 the World Bank in Panama To what extent do you believe the World Bank's staff is well prepared to help Panama solve its most complicated 14 8.79 .97 7 7.86 1.77 7 8.14 1.68 4 8.50 1.29 4 7.50 2.08 12 8.08 1.56 development challenges? Overall the World Bank currently plays a relevant role in 14 7.93 1.73 6 8.00 2.76 6 6.50 2.07 5 7.60 1.14 5 6.40 3.05 12 7.33 1.92 development in Panama The World Bank’s work is aligned with what I consider the 14 7.86 1.66 6 7.00 1.79 7 6.00 2.24 5 7.00 .71 4 6.75 2.36 12 7.67 1.56 development priorities for Panama Responsiveness 13 7.92 1.66 6 7.33 1.03 7 5.86 2.04 5 7.40 1.67 4 5.75 3.40 11 7.45 1.92 Openness 11 8.00 1.73 6 7.17 1.83 7 7.71 2.06 5 7.20 2.28 3 8.67 1.15 11 7.45 2.21 Collaboration with groups outside of the Government 13 8.08 1.75 4 7.75 2.06 6 5.17 2.86 4 6.25 .50 4 6.75 3.30 12 6.00 2.45 Collaboration with the Government 10 9.20 .92 6 8.00 1.90 7 8.14 2.12 4 8.25 1.50 3 9.00 1.00 11 8.18 1.72 To what extent does the World Bank’s work help to achieve 14 8.14 1.61 6 6.67 1.75 7 6.86 2.27 4 7.00 .82 5 6.60 1.67 12 7.17 .94 development results in Panama? The World Bank’s financial instruments meet the needs of 14 8.21 1.31 7 6.57 1.13 7 7.00 2.00 4 6.00 .82 5 6.00 3.08 12 7.00 2.00 Panama The World Bank meets Panama’s needs for knowledge 14 8.50 1.65 5 5.80 1.92 6 6.17 3.13 4 5.75 1.26 5 6.00 3.39 11 7.36 1.80 services The World Bank's knowledge work and activities are adaptable to Panama’s specific development challenges 12 8.50 1.45 6 7.17 1.47 6 6.50 2.59 4 7.00 .82 5 6.40 3.36 9 7.67 2.55 and country circumstances Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to 14 9.21 1.05 7 8.29 1.98 7 8.86 1.57 5 8.80 1.10 5 8.00 2.12 12 8.17 1.34 development results in your country? Overall, how would you rate the technical quality of the 14 9.21 .89 7 8.00 1.29 7 7.71 2.87 4 7.75 .50 5 9.20 1.30 10 8.00 1.76 World Bank's knowledge work and activities? Where country systems are adequate, the World Bank 10 7.40 2.41 5 7.60 1.52 5 7.40 2.97 4 8.00 1.83 2 9.00 1.41 8 7.25 1.39 makes appropriate use of them 79 Appendix E: Panama FY 2013 Questionnaire World Bank Country Survey FY13 – Panama The World Bank is interested in gauging the views of clients and partners who are either involved in development in Panama or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team tha t works in Panama, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Panama. The World Bank commissioned an independent firm to oversee the logistics of this effort in Panama. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/ch eck the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING PANAMA A1. In general would you say that Panama is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 80 The World Bank Panama Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Panama. Please identify which of the following you consider the most important development priorities in Panama? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Quality of education/skills development assistance) 2 Transport (e.g., roads, bridges, transportation) 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Energy expenditure, fiscal system reform, tax reform) 4 Global/regional integration 20 Competitiveness 5 Gender 21 Climate change (e.g., mitigation, adaptation) 6 Domestic private sector development 22 Agricultural development 7 Foreign direct investment 23 Trade/exports/logistics 8 Water and sanitation 24 Fighting crime and violence 9 Anti corruption 25 Economic growth 10 Job creation/employment 26 Regulatory framework Decrease non-communicable diseases (e.g., heart 11 Rural development 27 disease, diabetes, cancer) Basic infrastructure (e.g., rural water supply, tertiary 12 Financial markets 28 roads) 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster risk management 15 Social inclusion (i.e., shared prosperity) 31 Information and communications technology 16 Health 81 The World Bank Panama Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Panama? (Choose no more than THREE) 1 Water and sanitation 16 Information and communications technology 2 Social inclusion (i.e., shared prosperity) 17 Anti corruption 3 Economic growth 18 Domestic private sector development 4 Climate change (e.g., mitigation, adaptation) 19 Foreign direct investment 5 Global/regional integration 20 Quality of education/skills development 6 Gender 21 Energy Public sector governance/ reform (i.e., government 7 Rural development 22 effectiveness, public financial management, public expenditure, fiscal system reform, tax reform) 8 Urban development 23 Natural resource management (e.g., oil, gas, mining) 9 Regulatory framework 24 Environmental sustainability Basic infrastructure (e.g., rural water supply, 10 25 Disaster risk management tertiary roads) Social protection (e.g., pensions, targeted 11 26 Health social assistance) 12 Competitiveness 27 Agricultural development 13 Transport (e.g., roads, bridges, transportation) 28 Job creation/employment 14 Fighting crime and violence 29 Financial markets Decrease non-communicable diseases (e.g., 15 30 Trade/exports/logistics heart disease, diabetes, cancer) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 82 The World Bank Panama Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Panama? (Choose no more than THREE) Decrease non-communicable diseases (e.g., heart 1 Energy 16 disease, diabetes, cancer) 2 Gender 17 Trade/exports/logistics Public sector governance/ reform (i.e., government 3 Social inclusion (i.e., shared prosperity) 18 effectiveness, public financial management, public expenditure, fiscal system reform, tax reform) Social protection (e.g., pensions, targeted 4 19 Domestic private sector development social assistance) 5 Global/regional integration 20 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 21 Agricultural development 7 Anti corruption 22 Competitiveness 8 Disaster risk management 23 Transport (e.g., roads, bridges, transportation) 9 Rural development 24 Natural resource management (e.g., oil, gas, mining) 10 Foreign direct investment 25 Environmental sustainability 11 Urban development 26 Health Basic infrastructure (e.g., rural water supply, tertiary 12 Water and sanitation 27 roads) 13 Quality of education/skills development 28 Fighting crime and violence 14 Information and communications technology 29 Financial markets 15 Regulatory framework A5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Panama? (Choose no more than TWO) 1 A growing middle class 2 Better employment opportunities for young people 3 Better employment opportunities for women 4 Education and training that better ensure job opportunity 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 Greater access to micro-finance for the poor 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 Greater voice and participation for citizens to help ensure greater accountability 12 Better quality public services 13 Other (please specify):_______________________ 83 The World Bank Panama Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK How familiar are you with the work of these organizations in Panama, on a ten point scale? Not familiar Extremely Don’t at all familiar know B1 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B2 International Monetary Fund (IMF/FMI) 1 2 3 4 5 6 7 8 9 10 B3 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B4 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Overall, please rate your impression of the effectiveness of these organizations in Panama, on a ten point scale? Not Extremely Don’t effective at effective know all B5 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B6 International Monetary Fund (IMF/FMI) 1 2 3 4 5 6 7 8 9 10 B7 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B8 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B9. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Panama solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree 84 The World Bank Panama Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B10. When thinking about how the World Bank can have the most impact on development results in Panama, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Panama? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Social inclusion (i.e., shared prosperity) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 18 Health expenditure, fiscal system reform, tax reform) 3 Transport (e.g., roads, bridges, transportation) 19 Quality of education/skills development 4 Poverty reduction 20 Competitiveness 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender 22 Agricultural development 7 Fighting crime and violence 23 Trade/exports/logistics 8 Domestic private sector development 24 Economic growth 9 Rural development 25 Regulatory framework Decrease non-communicable diseases (e.g., heart 10 Foreign direct investment 26 disease, diabetes, cancer) Basic infrastructure (e.g., rural water supply, tertiary 11 Water and sanitation 27 roads) 12 Energy 28 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster risk management 16 Environmental sustainability PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 85 The World Bank Panama Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B11. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Panama? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending Financial resources: policy based lending / budget 2 support to the Government 3 Mobilizing third party financial resources 4 Technical assistance 5 Policy advice 6 Data/statistics 7 Training/capacity building 8 Studies/analyses/reports 9 Convening/facilitating services Linkage to non-Bank expertise (i.e., South-South 10 knowledge sharing) 11 Other (please specify):_______________________ B12. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Panama? (Choose no more than TWO) 1 Not exploring alternative policy options 2 Not adequately sensitive to political/social realities in Panama 3 Not enough public disclosure of its work 4 Not aligned with country priorities 5 Imposing technocratic solutions without regard to political realities 6 The credibility of its knowledge/data 7 Inaccessibility of World Bank staff 8 Complexity and slow speed of World Bank processes 9 Too bureaucratic in its operational policies and procedures 10 Not collaborating enough with non-state actors 11 Other (please specify): __________________________________________________ 86 The World Bank Panama Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B13. Which World Bank instruments do you believe are the MOST effective in reducing poverty in Panama? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Disaster risk financing 7 Other (please specify): __________________________________________________ 8 Don’t know B14. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree B15. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in Panama to ensure better development results? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Project beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Development partners (e.g., IDB/CAF/UN/AECID/JICA) 7 Foundations 8 Academia/think tanks/research institutes 9 National Assembly 10 Media 11 Faith based organizations 12 Other (please specify): __________________________ 87 The World Bank Panama Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent do you agree with the following statements about the World Bank’s work in Panama, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B16 1 2 3 4 5 6 7 8 9 10 role in development in Panama The World Bank’s work is aligned with what I B17 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Panama The World Bank effectively supports public policy B18 1 2 3 4 5 6 7 8 9 10 priorities of Panama The World Bank assists Panama to reduce social B19 1 2 3 4 5 6 7 8 9 10 exclusion The World Bank treats clients and stakeholders in B20 1 2 3 4 5 6 7 8 9 10 Panama with respect The World Bank is a client oriented organization in B21 1 2 3 4 5 6 7 8 9 10 Panama The World Bank is an organization that does not B22 represent a particular ideological perspective in 1 2 3 4 5 6 7 8 9 10 Panama The World Bank is an organization that has no B23 1 2 3 4 5 6 7 8 9 10 dominant influence of any particular country The World Bank respects the positions, views and B24 1 2 3 4 5 6 7 8 9 10 demands of the Government of Panama The World Bank is genuinely interested in knowing B25 1 2 3 4 5 6 7 8 9 10 the opinions of the main stakeholders of Panama To what extent is the World Bank an effective development partner in Panama, in terms of each of the following? To no To a very Don't degree at significant know all degree B26 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the World Bank’s products B27 1 2 3 4 5 6 7 8 9 10 and services) B28 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 Collaboration with groups outside of the B29 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B30 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 88 The World Bank Panama Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Panama, on a ten point scale? Not effective Very Don't at all effective know C1 Fighting crime and violence 1 2 3 4 5 6 7 8 9 10 C2 Competitiveness 1 2 3 4 5 6 7 8 9 10 C3 Urban development 1 2 3 4 5 6 7 8 9 10 C4 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 C5 Regulatory framework 1 2 3 4 5 6 7 8 9 10 Basic infrastructure (e.g., rural water supply, tertiary C6 1 2 3 4 5 6 7 8 9 10 roads) Decrease non-communicable diseases (e.g., heart C7 1 2 3 4 5 6 7 8 9 10 disease, diabetes, cancer) C8 Poverty reduction 1 2 3 4 5 6 7 8 9 10 C9 Gender 1 2 3 4 5 6 7 8 9 10 C10 Water and sanitation 1 2 3 4 5 6 7 8 9 10 C11 Trade/exports/logistics 1 2 3 4 5 6 7 8 9 10 C12 Disaster risk management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government C13 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform, tax reform) C14 Financial markets 1 2 3 4 5 6 7 8 9 10 C15 Social inclusion (i.e., shared prosperity) 1 2 3 4 5 6 7 8 9 10 C16 Health 1 2 3 4 5 6 7 8 9 10 C17 Rural development 1 2 3 4 5 6 7 8 9 10 C18 Global/regional integration 1 2 3 4 5 6 7 8 9 10 C19 Quality of education/skills development 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social C20 1 2 3 4 5 6 7 8 9 10 assistance) C21 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 C22 Agricultural development 1 2 3 4 5 6 7 8 9 10 89 The World Bank Panama Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C23. To what extent does the World Bank’s work help to achieve development results in Panama, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Panama, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank’s financial instruments (i.e., C24 investment loan, Development Policy Loan, 1 2 3 4 5 6 7 8 9 10 Trust Funds, etc.) meet the needs of Panama The World Bank meets Panama’s needs for knowledge services (e.g., research, analysis, C25 1 2 3 4 5 6 7 8 9 10 data, technical assistance, convening services) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 90 The World Bank Panama Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Monthly 2 A few times a year 3 Rarely 4 Never D2. When thinking about the development challenges in Panama, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 effectiveness, public financial management, public 17 Fighting crime and violence expenditure, fiscal system reform, tax reform) 2 Gender 18 Quality of education/skills development 3 Domestic private sector development 19 Global/regional integration 4 Foreign direct investment 20 Information and communications technology 5 Water and sanitation 21 Transport (e.g., roads, bridges, transportation) 6 Trade/exports/logistics 22 Agricultural development 7 Energy 23 Natural resource management (e.g., oil, gas, mining) 8 Disaster risk management 24 Job creation/employment Social protection (e.g., pensions, targeted social 9 25 Health assistance) 10 Climate change (e.g., mitigation, adaptation) 26 Economic growth 11 Poverty reduction 27 Rural development 12 Competitiveness 28 Environmental sustainability 13 Anti corruption 29 Regulatory framework Basic infrastructure (e.g., rural water supply, tertiary 14 Financial markets 30 roads) 15 Social inclusion (i.e., shared prosperity) Decrease non-communicable diseases (e.g., heart 31 16 Urban development disease, diabetes, cancer) 91 The World Bank Panama Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Panama, how effective do you believe the World Bank’s knowledge work and activities are at: Not Very Don't effective effective know at all D3 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D4 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10 Providing support for program D5 1 2 3 4 5 6 7 8 9 10 implementation In Panama, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D6 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D7 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Panama’s development D8 1 2 3 4 5 6 7 8 9 10 priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D10 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D11 1 2 3 4 5 6 7 8 9 10 good practices. D12 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10 D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D14 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Panama’s specific D15 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D16. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 92 The World Bank Panama Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10 The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10 done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank’s conditions on its lending E5 1 2 3 4 5 6 7 8 9 10 are reasonable Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10 Panama’s institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10 continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10 coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10 the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 93 The World Bank Panama Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN PANAMA F1. How significant a role do you believe that international cooperation SHOULD play in Panama’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't know role at all role F2. How significant a role do you believe the World Bank SHOULD play in Panama’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't know role at all role F3. Which of the following SHOULD the World Bank do to make itself of greater value in Panama? (Choose no more than TWO) 1 Improve the quality of its experts as related to Panama’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Reach out more to groups outside of government 6 Ensure greater selectivity in its work 7 Provide more adequate data/knowledge/statistics/figures on Panama’s economy 8 Offer more innovative financial products 9 Offer more innovative knowledge services 10 Increase availability of reimbursable advisory services 11 Work faster 12 Other (please specify): ______________________________________________ 94 The World Bank Panama Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Panama? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Internet 8 Social media (Facebook, Twitter, Youtube) 9 Blogs 10 Mobile phones 11 Instant messaging 12 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank publications and other written materials 7 Mobile phones 8 Social media (Facebook, Twitter, Youtube) 9 Blogs 10 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 95 The World Bank Panama Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more often than I did a G8 1 2 3 4 5 6 7 8 9 10 few years ago I find the World Bank websites easy to navigate. (Only G9 1 2 3 4 5 6 7 8 9 10 answer if you have used a World Bank website) I find the information on the World Bank’s websites G10 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 website) When I need information from the World Bank I know G11 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10 etc.) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 96 The World Bank Panama Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., regulatory agency, oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Please mark only ONE response) Natural resource management / environmental 1 Agriculture/ rural development 11 sustainability Private sector development / foreign direct 2 Climate change / disaster risk management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender / equality of opportunity 16 Urban development 7 Health / non-communicable diseases 17 Water and sanitation 8 Information and communications technology 18 Commerce 9 Job creation/employment 19 Other (please specify): _______________________ 10 Regulatory framework 97 The World Bank Panama Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Panama? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Panama city 2 Provincial capital 3 Rural areas Thank you for completing the survey! 98