World Bank Group Country Opinion Survey 2015: Angola FY15 Angola Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 October 2015 World Bank Group Country Opinion Survey 2015: Angola Acknowledgements The Angola Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, and Jessica Cameron. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Angola country team and the local fielding agency Marktest Angola. In particular, PORG is grateful for the support from Rafael Saute (Senior Communications Officer) who coordinated the survey related activities from Maputo, Mozambique, Domingas de Fatima Rego Pegado (Program Assistant) and Jesus Alberto Lino (Facilities Assistant) in Luanda, Angola. 1 World Bank Group Country Opinion Survey 2015: Angola Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Angola ......................................................8 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Importance and Effectiveness......................................20 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Angola .................36 X. Communication and Outreach ..................................................41 XI. Appendices ................................................................................48 2 World Bank Group Country Opinion Survey 2015: Angola I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Angola perceive the WBG. The survey explored:  General Issues Facing Angola  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Angola  Communication and Information Sharing  Background Information II. Methodology From May to July 2015, 386 stakeholders of the WBG in Angola were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG- supported projects/ programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; non-profit organizations/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 91 stakeholders participated in the survey (24% response rate). Some respondents received and returned the questionnaires via email. Some others completed the questionnaires on the phone or online. Respondents were asked about: general issues facing Angola; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Angola; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’12 (response rate is 20%, N=119). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’15 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please see appendix E (page 94). 3 World Bank Group Country Opinion Survey 2015: Angola III. Demographics of the Sample Current Position  For further analyses, respondents from ministries/ ministerial departments/implementation agencies, PMUs, and consultants working on WBG projects were combined; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from non-profit organizations/community based organizations, private foundations, and youth groups were combined in the “CSO� category. Few respondents from the office of a minister, office of a parliamentarian, local governments, bilateral/multilateral agencies, media, independent government institutions, and other organizations were included in the “Other� category. Note that there were no respondents from the Office of the President/Prime Minister, trade unions, faith-based groups, or the judiciary branch. Percentage of Respondents (N=88) Private Sector Organization 17% Academia/Research Institute/Think Tank 17% NGO/Community Based Organization 15% Employee of a Ministry, Ministerial Department or Implementation Agency 11% Bilateral/Multilateral Agency 10% Financial Sector/Private Bank 8% Office of Minister 5% Project Management Unit (PMU)/Consultant/Contractor working on WBG supported project 5% Other 3% Private Foundation 2% Media 2% Office of Parliamentarian 1% Local Government Office or Staff 1% Independent Government Institution 1% Youth Group 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2015: Angola III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=85) Education 18% Urban, rural, and social development 11% Finance and markets 9% Generalist (specialized in multiple sectors) 8% Trade and competitiveness 6% Other 6% Environment and natural resources 5% Health, nutrition, and population 5% Macroeconomics and fiscal management 5% Agriculture 5% Public-private partnerships 4% Energy and extractives 4% Poverty 4% Social protection and labor 2% Fragility, conflict and violence 2% Transport and ICT 2% Governance 2% Water 1% Gender 1% Jobs 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2015: Angola III. Demographics of the Sample (continued) Geographic locations  For further analysis, respondents from Benguala, Huambo, and other locations were combined as “Other.� For more details of the comparison between geographic locations, please go to appendix C (page 87). Percentage of Respondents (N=90) Huambo, 4% Other, 23% Benguela, 4% Luanda, 68% "Which best represents your geographic location?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=63) The Multilateral Investment Other, 19% Guarantee Agency (MIGA), 2% The International Finance Corporation (IFC), 10% The World Bank (IDA), 70% "Which of the following agencies of the World Bank Group do you primarily engage with in Angola?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 6 World Bank Group Country Opinion Survey 2015: Angola III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s country survey and the FY’12 country survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’15 = 4.5; weighted mean in FY’12 = 5.0)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Angola, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Angola. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 4.4 Employee of a Ministry/ PMU/ Consultant 4.8 Private Sector/ Financial Sector/ Private Bank 4.4 Academia/ Research Institute/ Think Tank 4.3 CSO 4.3 Other 4.2 "How familiar are you with the work of the World Bank Group in Angola?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 96) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2015: Angola IV. General Issues Facing Angola Headed in the Right Direction2 Percentage of Respondents (FY 2015 N=83; FY 2012 N=99) 53% The right direction 57% 19% The wrong direction 15% 28% FY 2015 Not sure 28% FY 2012 "In general, would you say that Angola is headed in ...?" (Respondents chose from a list.) 2 All percentages presented in the chart were calculated based on weighted data from FY 2015 and FY 2012 country surveys. Please refer to Appendix E for more details on weighting. 8 World Bank Group Country Opinion Survey 2015: Angola IV. General Issues Facing Angola (continued) Development Priority  Year comparison: Respondents in the FY’12 Country Survey indicated that the most important development priorities in Angola were “education� (62%), “poverty reduction� (33%), and “health� (21%). Percentage of Respondents (N=90) Education 62% Public sector governance/reform 28% Poverty reduction 27% Anti corruption 22% Health 18% Water and sanitation 16% Economic growth 16% Agricultural development 13% Social protection 12% Food security 12% Rural development 11% Job creation/employment 8% Equality of opportunity 7% Private sector development 7% Energy 7% Gender equity 4% Urban development 4% Law and justice 3% Foreign direct investment 3% Environmental sustainability 3% "Listed below are a number of development priorities in Angola. Please identify which of the following you consider the most important development priorities in Angola. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 9 World Bank Group Country Opinion Survey 2015: Angola IV. General Issues Facing Angola (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the FY’12 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Angola were “education� (49%), “water and sanitation� (30%), and “agricultural development� (29%). Percentage of Respondents (N=88) Education 48% Water and sanitation 32% Rural development 32% Economic growth 27% Public sector governance/reform 25% Equality of opportunity 20% Anti corruption 19% Agricultural development 17% Health 11% Private sector development 11% Job creation/employment 9% Energy 6% Transport 5% Law and justice 5% Social protection 5% Urban development 3% Food security 3% Communicable/non-communicable diseases 2% Foreign direct investment 2% Gender equity 2% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Angola? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 30 response options shown.) 10 World Bank Group Country Opinion Survey 2015: Angola IV. General Issues Facing Angola (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=85) Education and training that better ensure job 47% opportunity Greater voice and participation for citizens to help 36% ensure greater accountability Better employment opportunities for young people 16% Better quality public services 15% Greater access to micro-finance for the poor 14% Greater access to health and nutrition for citizens 14% Consistent economic growth 13% Better opportunity for the poor who live in rural areas 11% Better employment opportunities for women 8% Better entrepreneurial opportunities 8% Other 6% A growing middle class 5% Greater equity of fiscal policy 4% More reliable social safety net 2% Better opportunity for the poor who live in urban 0% areas "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Angola? (Choose no more than TWO)" 11 World Bank Group Country Opinion Survey 2015: Angola V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the FY’12 Country Survey indicated that they most often attributed failed or slow World Bank assisted reform efforts to the following: “there is not an adequate level of citizen/civil society participation� (45%) and “reforms are not well thought out in light of country challenges� (31%).  Stakeholder groups: Among this year’s respondents, respondents from CSO, consultants on the WBG projects, and employees of ministries/PMUs were significantly more likely to attribute failed or slow WBG assisted reform efforts to that “there is not an adequate level of citizen/civil society participation� compared to respondents from other stakeholder groups. Percentage of Respondents (N=67) There is not an adequate level of citizen/civil 43% society participation Political pressures and obstacles 24% Lack of/inadequate levels of capacity in 21% Government The Government works inefficiently 19% The World Bank Group does not do adequate 16% follow through/follow-up The World Bank Group works too slowly 12% Reforms are not well thought out in light of 12% country challenges The World Bank Group is not sensitive enough to 10% political/social realities on the ground Poor donor coordination 9% Other 7% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 12 World Bank Group Country Opinion Survey 2015: Angola V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 5.6 FY 2015 All respondents* 4.8 FY 2012 "Overall, please rate your impression of the World Bank Group's effectiveness in Angola." (1 - "Not effective at all", 10 - "Very effective") (*Significantly different between FY 2015 and FY 2012) Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.0 "To what extent does the World Bank Group’s work help to achieve development results in Angola?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Angola solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 3 All means presented in this chart were calculated based on weighted data from FY’15 and FY’12. 13 World Bank Group Country Opinion Survey 2015: Angola V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes� to the question “Do your projects involve both the World Bank and the IFC?� provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=44) The two institutions work The two institutions do not well together, work well together, 5% 14% The way the two institutions work together needs improvement, 16% Don't know, 66% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Angola?� (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding.) 14 World Bank Group Country Opinion Survey 2015: Angola V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups4  Stakeholder groups: respondents across stakeholder groups gave statistically similar overall ratings for the twenty five indicator questions. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 5.8 Other 6.3 Employee of a Ministry/ PMU/ Consultant 6.2 Academia/ Research Institute/ Think Tank 6.0 CSO 5.8 Private Sector/ Financial Sector/ Private Bank 5.2 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 4 Responses to all twenty five indicator questions by stakeholder levels of collaboration with the WBG can be found in Appendix F (page 100). 15 World Bank Group Country Opinion Survey 2015: Angola V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank‘s greatest value to Angola was its “financial resources� (46%). Percentage of Respondents (N=82) Capacity development 33% 21% 54% Policy advice, studies, analyses 22% 24% 46% Technical assistance 10% 16% 26% Financial resources 16% 9% 25% Data 9% 9% 18% Mobilizing third party financial resources 2% 8% 10% Donor coordination 6% 9% Other 6% Convening/facilitating 5% Greatest value Second greatest value Linkage to non-Bank expertise 2% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Angola?" (Respondents chose from a list.) 16 World Bank Group Country Opinion Survey 2015: Angola V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents from the FY’12 Country Survey indicated that the most effective World Bank’s instruments in reducing poverty in Angola were “technical assistance� (54%) and “capacity development� (50%). Percentage of Respondents (N=79) Capacity development 49% Technical assistance 35% Investment lending 24% Knowledge products/services 16% Don’t know 15% Multi-sectoral approaches 11% Policy based lending / budget support to the 9% Government Trust Fund management 8% Other 5% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Angola? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 17 World Bank Group Country Opinion Survey 2015: Angola V. Overall Attitudes toward the World Bank Group (continued) Importance and Effectiveness of WBG’s Capacity Building Work Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives to 5.8 achieve development goals) 7.9 Project implementation (or other organizational 5.7 strengthening) 7.5 Citizen engagement (incorporating citizens' 4.8 voices into development) 7.7 Effectiveness Importance "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Angola?" (1 - "Not effective at all", 10 - "Very effective") "When thinking about how to improve capacity building in Angola to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 18 World Bank Group Country Opinion Survey 2015: Angola V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank’s greatest weaknesses in its work in Angola were being “not enough public disclosure of its work� (38%) and “too bureaucratic in its operational policies and procedures� (37%). Percentage of Respondents (N=82) Don’t know 26% Not enough public disclosure of its work 24% Not collaborating enough with stakeholders outside 24% the Government Too influenced by developed countries 20% World Bank Group’s processes too complex 15% Not willing to honestly criticize policies and reform 11% efforts in the country Staff too inaccessible 9% Imposing technocratic solutions without regard to 9% political realities World Bank Group’s processes too slow 7% Other 7% Not exploring alternative policy options 6% Its advice and strategies do not lend themselves to 5% practical problem solving Not adequately sensitive to political/social realities 5% in Angola Not aligned with other donors’ work 2% Arrogant in its approach 0% Not client focused 0% The credibility of its knowledge/data 0% Not aligned with country priorities 0% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Angola? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 19 World Bank Group Country Opinion Survey 2015: Angola VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Education 8.8 Poverty reduction 8.7 Agricultural development 8.6 Economic growth 8.5 Anti corruption 8.5 Public sector governance/reform 8.4 Rural development 8.4 Water and sanitation 8.3 Health 8.3 Environmental sustainability 8.2 Energy 8.1 Food security 8.0 Job creation/employment 7.8 Private sector development 7.7 Law and justice 7.6 Urban development 7.6 Equality of opportunity 7.4 Information and communications technology 7.4 Natural resource management 7.4 Gender equity 7.4 Global/regional integration 7.2 Communicable/non-communicable diseases 7.2 Social protection 7.2 Transport 7.2 Climate change 7.1 Foreign direct investment 7.0 Regulatory framework 6.9 Financial markets 6.8 Trade and exports 6.8 Disaster management 6.4 Crime and violence 6.4 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Angola?" (1-"Not important at all", 10-"important") 20 World Bank Group Country Opinion Survey 2015: Angola VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.0 Education* 5.1 6.7 Health* 5.1 6.6 Agriculture and rural development 6.4 Water and sanitation* 5.0 6.2 Poverty reduction* 5.0 6.1 Economic growth* 4.7 5.9 Municipal infrastructure FY 2015 5.9 Private sector development* FY 2012 4.4 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Angola?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2015 and FY 2012) 5 All means presented in this chart are calculated based on weighted data. See Appendix E for details. 21 World Bank Group Country Opinion Survey 2015: Angola VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.2 Health 6.0 7.0 Education 6.4 6.9 Agriculture and rural development 6.0 6.6 Poverty reduction 5.6 6.6 Water and sanitation 6.0 5.8 Private sector development 5.4 5.6 Municipal infrastructure 5.6 Collaborating with the WBG 5.6 Not collaborating Economic growth 5.9 with the WBG "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Angola(1-"Not effective at all", 10-"Very effective") 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 51) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2015: Angola VI. Sectoral Importance and Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Angola?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=82) To a fully sufficient degree, 4% Don't know, 24% To a somewhat sufficient degree, 30% To a very insufficient degree, 15% To a somewhat insufficient degree, 27% “To what extent do you believe that the World Bank Group's work and support help the poorest in Angola?� (Respondents chose from a list.) 23 World Bank Group Country Opinion Survey 2015: Angola VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Angola, bivariate correlational analyses were conducted using respondents’ ratings of the eight specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Angola. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at education;  The WBG’s effectiveness at water and sanitation; and  The WBG’s effectiveness at health.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Angola, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at agriculture and rural development;  The WBG’s effectiveness at water and sanitation; and  The WBG’s effectiveness at education. 24 World Bank Group Country Opinion Survey 2015: Angola VII. How the World Bank Group Operates The World Bank Group’s Work in Angola: Year Comparison7  Year comparison: Respondents in this year’s Country Survey had significantly higher levels of agreement with all of the three statements below compared to respondents in the FY12 Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 6.5 relevant role in development in Angola*¹ 5.3 The World Bank Group’s work is aligned with 6.5 what I consider the development priorities for Angola*¹ 5.6 FY 2015 The World Bank Group supports programs and 6.3 FY 2012 strategies that are realistic for Angola* 5.6 "To what extent do you agree with the following statements about the World Bank Group’s work in Angola?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY2015 and FY2012) ¹Indicator Question 7 Means in the chart were calculated based on weighted data. For more information about weighting, please see Appendix E. 25 World Bank Group Country Opinion Survey 2015: Angola VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Angola: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 7.0 relevant role in development in Angola¹ 5.9 The World Bank Group’s work is aligned with 6.5 what I consider the development priorities for Angola¹ 6.0 The World Bank Group supports programs and 6.5 strategies that are realistic for Angola 5.9 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work Angola?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 26 World Bank Group Country Opinion Survey 2015: Angola VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey had significantly higher levels of agreement with the statements that “the WBG effectively monitors and evaluates the projects and programs it supports� compared to respondents in the FY’12 Country Survey. However, this year’s respondents had significantly lower levels of agreement with the statement that “the WBG disburses funds promptly� than respondents in the last Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 7.3 evaluates the projects and programs it supports* 5.9 Working with the World Bank Group increases 6.9 Angola’s institutional capacity 6.7 Where country systems are adequate, the World 6.8 Bank Group makes appropriate use of them¹ 6.5 The World Bank Group provides effective 6.7 implementation support The World Bank Group treats clients and stakeholders 6.5 in Angola with respect 7.1 The World Bank Group’s “Safeguard Policy� 6.4 requirements are reasonable 6.3 The World Bank Group’s approvals and reviews are 6.0 done in a timely fashion 5.1 The World Bank Group’s conditions on its lending are 5.7 reasonable 6.3 The World Bank Group takes decisions quickly in 4.2 Angola¹ FY 2015 FY 2012 4.2 The World Bank Group disburses funds promptly* 5.4 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2015 and FY 2012) ¹Indicator Question 8 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2015: Angola VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 7.7 Angola’s institutional capacity 6.8 The World Bank Group’s “Safeguard Policy� 7.6 requirements are reasonable* 5.5 The World Bank Group’s approvals and reviews are 7.4 done in a timely fashion* 5.3 The World Bank Group provides effective 7.1 implementation support 6.6 The World Bank Group effectively monitors and 7.0 evaluates the projects and programs it supports 6.8 The World Bank Group treats clients and stakeholders 6.5 in Angola with respect 6.6 The World Bank Group’s conditions on its lending are 6.0 reasonable 5.3 Where country systems are adequate, the World 6.0 Bank Group makes appropriate use of them¹ 7.1 The World Bank Group takes decisions quickly in 4.5 Angola¹ 3.8 4.3 The World Bank Group disburses funds promptly 4.0 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 28 World Bank Group Country Opinion Survey 2015: Angola VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for a number of qualities below of the WBG as a development partner compared to respondents in the FY’12 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government*¹ 7.9 6.8 Being a long-term partner¹ 7.6 Responsiveness*¹ 7.0 4.3 Collaboration with other donors and development 6.9 partners*¹ 6.1 Openness (sharing data and other information)¹ 6.6 6.6 Being inclusive*¹ 6.3 5.2 Straightforwardness and honesty¹ 6.2 6.7 Staff accessibility¹ 6.1 6.1 The speed in which it gets things accomplished on the 5.9 ground¹ Flexibility (in terms of the institution’s products and 5.8 services)*¹ 4.1 Ease of access to the people at the World Bank Group 5.6 who are making decisions important to my work¹ Flexibility (in terms of changing country 5.4 circumstances)*¹ 4.3 Collaboration with the private sector¹ 5.2 FY 2015 Collaboration with civil society¹ 5.1 FY 2012 "To what extent is the World Bank Group an effective development partner in Angola, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY2015 and FY2012) ¹Indicator Question 9 All means in this chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2015: Angola VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government¹ 8.6 7.3 Being a long-term partner¹ 8.1 7.5 Responsiveness¹ 7.3 6.5 Collaboration with other donors and development 7.1 partners¹ 6.4 Openness (sharing data and other information)¹ 7.0 6.4 Staff accessibility¹ 6.9 6.0 Ease of access to the people at the World Bank Group 6.6 who are making decisions important to my work¹ 5.2 Straightforwardness and honesty¹ 6.5 6.2 Being inclusive¹ 5.7 6.4 The speed in which it gets things accomplished on the 5.7 ground¹ 5.5 Flexibility (in terms of the institution’s products and 5.4 services)¹ 5.7 Collaboration with the private sector¹ 5.3 5.3 Flexibility (in terms of changing country 5.3 circumstances)¹ 5.7 Collaboration with civil society¹ 4.5 5.5 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Angola, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 30 World Bank Group Country Opinion Survey 2015: Angola VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.0 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Angola?" (1-"To no degree at all", 10-"To a very significant degree") 31 World Bank Group Country Opinion Survey 2015: Angola VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Percentage of Respondents (N=69) Weekly 7% Monthly 9% A few times a year 52% Rarely 22% Never 10% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 32 World Bank Group Country Opinion Survey 2015: Angola VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Angola’s Knowledge Needs10 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 5.2 FY 2015 All Respondents 5.0 FY 2012 "The World Bank Group meets Angola's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 6.7 FY 2015 All Respondents 6.3 FY 2012 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Year comparison: This year’s respondents gave significantly higher ratings for the technical quality of the WBG’s knowledge compared to respondents in the FY’12 Country Survey. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 7.5 All Respondents* 6.5 FY 2015 FY 2012 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") (*Significantly different between FY2015 and FY2012) 10 All means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2015: Angola VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities11  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for several qualities of the WBG’s knowledge work and activities compared to respondents in the FY’12 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.6 good practices* 6.3 Are accessible (well written and easy to 6.9 understand)* 5.6 Include appropriate level of stakeholder 6.6 involvement during preparation* 4.7 6.5 Are timely* 4.2 6.5 Lead to practical solutions Are adaptable to Angola’s specific development 6.4 challenges and country circumstances*¹ 5.3 5.8 Are adequately disseminated* 4.8 FY 2015 FY 2012 5.8 Are translated enough into local language 5.8 "In Angola, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2015 and FY 2012) ¹Indicator Question 11 All means in this chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2015: Angola VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Angola’s Needs for Financial Instruments12 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 5.6 FY 2015 All Respondents 5.0 FY 2012 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Angola." (1-"Strongly disagree", 10-"Strongly agree") 12 Means in this chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2015: Angola IX. The Future Role of the World Bank Group in Angola The World Bank Group’s Local Presence in Angola Percentage of Respondents (N=74) Don't know, 9% The current level of local presence is adequate, 9% More local presence, 81% “To be a more effective development partner in Angola, do you believe that the World Bank Group should have...? � (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Selectivity of the World Bank Group’s Support Percentage of Respondents (N=67) The World Bank Group is not sufficiently selective in The World Bank Angola, and it is Group is involved in too sufficiently many areas of selective and development, focuses on the 10% most important development challenges in Don't know, 45% Angola, 45% “Which of the following best describes the World Bank Group’s support in Angola?� (Respondents chose from a list.) 36 World Bank Group Country Opinion Survey 2015: Angola IX. The Future Role of the WBG in Angola (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank should “provide more adequate data/knowledge/statistics/figures on Angola’s economy� (42%) and “reduce the complexity of obtaining World Bank financing� (41%) to make itself of greater value in Angola. Percentage of Respondents (N=68) Reach out more to groups outside of Government 41% Provide more adequate data/knowledge/statistics/figures 38% on Angola’s economy Increase the level of capacity development in the country 34% Offer more innovative financial products 13% Offer more innovative knowledge services 12% Collaborate more effectively with Government clients 10% Improve the competitiveness of its financing compared to 10% markets Work faster 9% Reduce the complexity of obtaining World Bank Group 9% financing Improve the quality of its experts as related to Angola’s 7% specific challenges Other 6% Ensure greater selectivity in its work 4% Increase availability of reimbursable advisory services 1% (RAS) "Which of the following SHOULD the World Bank Group do to make itself of greater value in Angola? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 37 World Bank Group Country Opinion Survey 2015: Angola IX. The Future Role of the WBG in Angola (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank should work more with “NGOs� (42%), “private sector� (29%), and “academia/think tanks/ research institutes� (29%) to ensure better development results in Angola. Percentage of Respondents (N=82) Academia/think tanks/research institutes 54% NGOs/Community Based Organizations (CBOs) 37% Private sector 24% Local Government 13% Donor community 11% Beneficiaries 11% Youth/university groups 10% Parliament 9% Don’t know 7% Media 6% Foundations 2% Other 1% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2015: Angola IX. The Future Role of the WBG in Angola (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank should focus its resources on “education� (47%) and “poverty reduction� (28%). Percentage of Respondents (N=86) Education 36% Public sector governance/reform 31% Anti corruption 30% Agricultural development 29% Poverty reduction 24% Economic growth 19% Water and sanitation 19% Health 16% Rural development 14% Equality of opportunity 13% Social protection 12% Private sector development 10% Law and justice 7% Gender equity 5% Food security 3% Energy 3% Foreign direct investment 2% Global/regional integration 2% Climate change 2% Transport 2% “When thinking about how the World Bank Group can have the most impact on development results in Angola, in which sectoral areas do you believe the WBG should focus most of its resources in Angola? (Choose no more than THREE)� (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 39 World Bank Group Country Opinion Survey 2015: Angola IX. The Future Role of the WBG in Angola (continued) Future Combination of the WBG services Percentage of Respondents (N=69) Convening services, 4% The combination is appropriate for Angola, 9% Knowledge products, 46% Don't know, 19% Financial services, 22% "When considering the combination of services that the World Bank Group offers in Angola, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Angola?" (Respondents chose from a list.) 40 World Bank Group Country Opinion Survey 2015: Angola X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 67) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the FY’12 Country Survey indicated that they got most of their information about economic and social development issues in Angola from “local newspapers� (48%) and “the Internet (48%)�. Percentage of Respondents (N=67) Internet 61% Periodicals 43% International newspapers 30% Local newspapers 13% Social media 12% Other 7% Local radio 6% Local television 6% International television 3% International radio 3% "How do you get most of your information about economic and social development issues in Angola? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 41 World Bank Group Country Opinion Survey 2015: Angola X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the FY’12 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank website� (46%), “World Bank seminars/workshops/conferences� (33%), and “e-Newsletters (32%)�. Percentage of Respondents (N=68) e-Newsletters 57% World Bank Group’s seminars/workshops/ 37% conferences World Bank Group’s publications and other 24% written materials World Bank Group’s website 22% Direct contact with World Bank Group (i.e., 21% face to face meetings/discussions) Mobile phones 13% Social media (blogs, Facebook, Twitter, 13% YouTube, Flickr) Other 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2015: Angola X. Communication and Outreach (continued) Access to Information13 Percentage of Respondents (FY 2015 N=61; FY 2012 N=95) 20% Yes 25% FY 2015 FY 2012 80% No 75% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (FY 2015 N=60; FY 2012 N=90) 18% Yes 23% FY 2015 FY 2012 82% No 77% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (FY 2015 N=14; FY 2012 N=22) 71% Yes 95% 29% FY 2015 No 5% FY 2012 "Were you able to obtain this information?" 13 All percentages presented in the charts on this page were calculated based on weighted data. 43 World Bank Group Country Opinion Survey 2015: Angola X. Communication and Outreach (continued) Access to the Internet14 Percentage of Respondents (N=FY 2015 N=62; FY 2012 N=100) 100% Yes 95% FY 2015 0% No FY 2012 5% "Do you have access to the Internet?" Percentage of Respondents (FY 2015 N=51) High speed/WiFi 86% Dial-up 14% "Which Internet connection do you use primarily when visiting a World Bank Group website?� (Respondents chose from a list.) 14 Percentages presented in this chart were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2015: Angola X. Communication and Outreach (continued) The WBG Website Usage15  Year comparison: This year’s respondents were significantly less likely to have used the WBG website compared to their counterparts in the FY’12 Country Survey.  Stakeholders: Among this year’s respondents, those from CSOs were significantly less likely to have used the WBG website than respondents from other stakeholder groups. Percentage of Respondents (N=FY 2015 N=61; FY 2012 N=97) 49% Yes 64% 51% FY 2015 No 36% FY 2012 "Do you use/have you used the World Bank Group website?"  Year comparison: This year’s respondents had significantly higher levels of agreement with the following two statements about the WBG website compared to respondents in the FY’12 Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 7.8 Group’s websites useful.* 6.7 I find the World Bank Group’s websites easy 7.2 FY 2015 to navigate.* 6.1 FY 2012 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY 2015 and FY 2012) 15 All percentages and means presented in the charts on this page were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2015: Angola X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Percentage of Respondents (FY 2015 N=67) Yes 28% No 72% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr)?" Evaluation of the WBG’s Social Media Channels 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 7.1 YouTube, Flickr) are valuable sources of information about the institution "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) 46 World Bank Group Country Opinion Survey 2015: Angola X. Communication and Outreach (continued) Information Sharing16 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World Bank 6.7 Group I know how to find it 5.8 The World Bank Group is responsive to my 5.2 FY 2015 information requests and inquiries 6.3 FY 2012 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) 16 Means in the chart were calculated based on weighted data. 47 World Bank Group Country Opinion Survey 2015: Angola XI. Appendices A. Responses to All Questions across All Respondents...................... 49 B. Responses to All Questions by Stakeholder Groups ...................... 65 C. Responses to Indicator Questions by Geographic Locations ......... 85 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 87 E. Responses to Selected Questions by Year..................................... 94 F. Indicator Questions as a Function of Exposure to the WBG .......... 98 G. WBG Country Opinion Survey FY15 – Angola Questionnaire ....... 99 Angola 48 World Bank Group Country Opinion Survey 2015: Angola Appendix A: Responses to All Questions across All Respondents (N=91) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Angola Percentage of Respondents 1. In general would you say that Angola is headed in ... ? (N=89) The right direction 40.4% The wrong direction 28.1% Not sure 31.5% 2. Listed below are a number of development priorities in Angola. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Angola? (Choose no more than THREE) (Responses Combined; N=90) Education 62.2% Public sector governance/reform 27.8% Poverty reduction 26.7% Anti corruption 22.2% Health 17.8% Water and sanitation 15.6% Economic growth 15.6% Agricultural development 13.3% Social protection 12.2% Food security 12.2% Rural development 11.1% Job creation/employment 7.8% Equality of opportunity 6.7% Private sector development 6.7% Energy 6.7% Gender equity 4.4% Urban development 4.4% Law and justice 3.3% Foreign direct investment 3.3% Environmental sustainability 3.3% Information and communications technology 2.2% Transport 2.2% Communicable/non-communicable diseases 2.2% Climate change 1.1% Global/regional integration 1.1% Crime and violence 1.1% Natural resource management 1.1% Financial markets 0.0% Trade and exports 0.0% Regulatory framework 0.0% Disaster management 0.0% 49 World Bank Group Country Opinion Survey 2015: Angola A. General Issues Facing Angola (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Angola? (Choose no more than THREE) (Responses Combined; N=88) Education 47.7% Water and sanitation 31.8% Rural development 31.8% Economic growth 27.3% Public sector governance/reform 25.0% Equality of opportunity 20.5% Anti corruption 19.3% Agricultural development 17.0% Health 11.4% Private sector development 11.4% Job creation/employment 9.1% Energy 5.7% Transport 4.5% Law and justice 4.5% Social protection 4.5% Urban development 3.4% Food security 3.4% Communicable/non-communicable diseases 2.3% Foreign direct investment 2.3% Gender equity 2.3% Information and communications technology 2.3% Climate change 1.1% Global/regional integration 1.1% Crime and violence 1.1% Natural resource management 1.1% Financial markets 1.1% Trade and exports 1.1% Regulatory framework 0.0% Environmental sustainability 0.0% Disaster management 0.0% 50 World Bank Group Country Opinion Survey 2015: Angola A. General Issues Facing Angola (continued) 4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Angola? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=85) Education and training that better ensure job opportunity 47.1% Greater voice and participation for citizens to help ensure greater accountability 36.5% Better employment opportunities for young people 16.5% Better quality public services 15.3% Greater access to micro-finance for the poor 14.1% Greater access to health and nutrition for citizens 14.1% Consistent economic growth 12.9% Better opportunity for the poor who live in rural areas 10.6% Better employment opportunities for women 8.2% Better entrepreneurial opportunities 8.2% Other 5.9% A growing middle class 4.7% Greater equity of fiscal policy 3.5% More reliable social safety net 2.4% Better opportunity for the poor who live in urban areas 0.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 87 0 4.40 2.43 Angola? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 68 17 5.46 2.17 effectiveness in Angola? (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Angola solve its most 62 23 6.29 2.04 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 51 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Angola, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Angola? (Choose no more than THREE) (Responses Combined; N=86) Education 36.0% Public sector governance/reform 31.4% Anti corruption 30.2% Agricultural development 29.1% Poverty reduction 24.4% Economic growth 18.6% Water and sanitation 18.6% Health 16.3% Rural development 14.0% Equality of opportunity 12.8% Social protection 11.6% Private sector development 10.5% Law and justice 7.0% Gender equity 4.7% Food security 3.5% Energy 3.5% Foreign direct investment 2.3% Global/regional integration 2.3% Climate change 2.3% Transport 2.3% Job creation/employment 2.3% Urban development 2.3% Information and communications technology 2.3% Communicable/non-communicable diseases 1.2% Financial markets 1.2% Environmental sustainability 1.2% Trade and exports 1.2% Natural resource management 1.2% Crime and violence 0.0% Regulatory framework 0.0% Disaster management 0.0% 52 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=82) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Angola? Value Value Combined Capacity development 32.9% 21.3% 54.2% Policy advice, studies, analyses 22.0% 23.8% 45.7% Technical assistance 9.8% 16.3% 26.0% Financial resources 15.9% 8.8% 24.6% Data 8.5% 8.8% 17.3% Mobilizing third party financial resources 2.4% 7.5% 9.9% Donor coordination 2.4% 6.3% 8.7% Other 2.4% 3.8% 6.2% Convening/facilitating 2.4% 2.5% 4.9% Linkage to non-Bank expertise 1.2% 1.3% 2.5% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Angola? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Project implementation (or other organizational strengthening) 48 29 5.67 2.11 7. Citizen engagement (incorporating citizens' voices into development) 42 32 4.76 2.09 8. Policy design (for clarity and better incentives to achieve development goals) 46 31 5.80 2.08 When thinking about how to improve capacity building in Angola to help ensure Importance better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 9. Project implementation (or other organizational strengthening) 59 17 7.46 2.22 10. Citizen engagement (incorporating citizens' voices into development) 53 19 7.70 2.37 11. Policy design (for clarity and better incentives to achieve development goals) 57 18 7.91 2.15 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Angola? (Choose no more than TWO) (Responses Combined; N=82) Don’t know 25.6% Not enough public disclosure of its work 24.4% Not collaborating enough with stakeholders outside the Government 24.4% Too influenced by developed countries 19.5% World Bank Group’s processes too complex 14.6% Not willing to honestly criticize policies and reform efforts in the country 11.0% Staff too inaccessible 8.5% Imposing technocratic solutions without regard to political realities 8.5% World Bank Group’s processes too slow 7.3% Other 7.3% Not exploring alternative policy options 6.1% Its advice and strategies do not lend themselves to practical problem solving 4.9% Not adequately sensitive to political/social realities in Angola 4.9% Not aligned with other donors’ work 2.4% Arrogant in its approach 0.0% Not client focused 0.0% The credibility of its knowledge/data 0.0% Not aligned with country priorities 0.0% 53 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) 13. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Angola? (Choose no more than TWO) (Responses Combined; N=79) Capacity development 49.4% Technical assistance 35.4% Investment lending 24.1% Knowledge products/services 16.5% Don’t know 15.2% Multi-sectoral approaches 11.4% Policy based lending / budget support to the Government 8.9% Trust Fund management 7.6% Other 5.1% 14. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Angola? (Choose only ONE response) (N=82) To a fully sufficient degree 3.7% To a somewhat sufficient degree 30.5% To a somewhat insufficient degree 26.8% To a very insufficient degree 14.6% Don't know 24.4% 15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=82) Academia/think tanks/research institutes 53.7% NGOs/Community Based Organizations (CBOs) 36.6% Private sector 24.4% Local Government 13.4% Donor community 11.0% Beneficiaries 11.0% Youth/university groups 9.8% Parliament 8.5% Don’t know 7.3% Media 6.1% Foundations 2.4% Other 1.2% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Angola? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 16. Overall the World Bank Group currently plays a relevant role in development in 59 17 6.03 2.31 Angola* 17. The World Bank Group’s work is aligned with what I consider the development 61 14 6.08 2.39 priorities for Angola* 18. The World Bank Group supports programs and strategies that are realistic for 55 19 6.02 2.36 Angola 19. The World Bank Group treats clients and stakeholders in Angola with respect 44 29 6.57 2.19 54 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Angola, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Responsiveness* 40 29 6.53 2.14 21. Flexibility (in terms of the institution’s products and services)* 49 22 5.57 2.23 22. Flexibility (in terms of changing country circumstances)* 46 24 5.52 2.02 23. Being inclusive* 46 24 6.04 2.14 24. Openness (sharing data and other information)* 49 20 6.39 2.59 25. Staff accessibility* 47 23 6.19 2.21 26. Straightforwardness and honesty* 53 18 6.30 2.64 27. Ease of access to the people at the World Bank Group who are making decisions 48 22 5.52 2.71 important to my work* 28. Collaboration with civil society* 53 18 5.25 2.68 29. Collaboration with the Government* 50 21 7.70 2.02 30. Collaboration with other donors and development partners* 47 26 6.53 2.21 31. Collaboration with the private sector* 45 26 5.27 2.22 32. The speed in which it gets things accomplished on the ground* 46 25 5.43 2.31 33. Being a long-term partner* 53 18 7.51 2.37 34. To be a more effective development partner in Angola, do you believe that the Percentage of Respondents World Bank Group should have…? (Select only ONE response) (N=74) More local presence 81.1% The current level of local presence is adequate 9.5% Don't know 9.5% Less local presence 0.0% 35. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=67) There is not an adequate level of citizen/civil society participation 43.3% Political pressures and obstacles 23.9% Lack of/inadequate levels of capacity in Government 20.9% The Government works inefficiently 19.4% The World Bank Group does not do adequate follow through/follow-up 16.4% The World Bank Group works too slowly 11.9% Reforms are not well thought out in light of country challenges 11.9% The World Bank Group is not sensitive enough to political/social realities on the 10.4% ground Poor donor coordination 9.0% Other 7.5% 55 World Bank Group Country Opinion Survey 2015: Angola C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Angola? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 62 5 8.53 2.51 2. Information and communications technology 59 5 7.42 2.53 3. Transport 60 5 7.17 2.81 4. Crime and violence 57 7 6.42 2.80 5. Law and justice 57 5 7.63 2.60 6. Urban development 59 3 7.61 2.46 7. Environmental sustainability 60 3 8.18 2.09 8. Regulatory framework 55 7 6.95 2.44 9. Communicable/non-communicable diseases 61 3 7.21 2.61 10. Poverty reduction 63 5 8.71 1.98 11. Gender equity 62 3 7.40 2.51 12. Private sector development 60 3 7.73 2.39 13. Foreign direct investment 61 3 7.02 2.67 14. Water and sanitation 63 3 8.33 2.18 15. Trade and exports 59 3 6.78 2.72 16. Economic growth 61 4 8.54 2.08 17. Energy 63 1 8.06 2.31 18. Disaster management 55 7 6.44 2.79 19. Public sector governance/reform 66 2 8.39 2.54 20. Job creation/employment 60 3 7.78 2.37 21. Financial markets 58 4 6.83 2.51 22. Equality of opportunity 58 4 7.45 2.64 23. Health 61 3 8.26 2.34 24. Rural development 59 3 8.37 2.17 25. Global/regional integration 60 5 7.22 2.55 26. Food security 58 6 8.00 2.53 27. Education 61 3 8.84 2.01 28. Social protection 57 5 7.18 2.84 29. Climate change 57 5 7.12 2.72 30. Agricultural development 61 4 8.59 2.03 31. Natural resource management 59 6 7.41 2.67 56 World Bank Group Country Opinion Survey 2015: Angola C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Angola? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Education 35 31 6.34 2.76 2. Health 32 32 6.22 2.43 3. Municipal infrastructure 29 35 5.62 2.29 4. Water and sanitation 37 25 6.11 2.70 5. Agriculture and rural development 40 23 6.10 2.38 6. Private sector development 30 33 5.47 2.70 7. Poverty reduction 44 21 5.73 2.76 8. Economic growth 36 30 5.72 2.61 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Angola? (Select only ONE response) (N=68) At the Headquarters (in Washington D.C.) 48.5% In the country 10.3% Don’t know 41.2% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in Angola? (1-To no degree at all, 10-To a very significant 56 15 6.02 2.15 degree) To what extent do you agree with the following statements about the World Bank Group in Angola? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 47 23 5.09 2.25 of Angola* 6. The World Bank Group meets Angola’s needs for knowledge services (e.g., 50 20 4.92 2.15 research, analysis, data, technical assistance)* Measuring and Correcting Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Angola? (1-To no degree at all, 10-To a very significant 44 26 5.05 2.29 degree) 57 World Bank Group Country Opinion Survey 2015: Angola D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=69) Weekly 7.2% Monthly 8.7% A few times a year 52.2% Rarely 21.7% Never 10.1% In Angola, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 50 18 6.14 2.36 3. Include appropriate level of stakeholder involvement during preparation 44 23 6.00 2.24 4. Lead to practical solutions 43 23 6.09 2.26 5. Are accessible (well written and easy to understand) 51 17 6.57 2.22 6. Are source of relevant information on global good practices 52 16 7.35 2.12 7. Are adequately disseminated 50 17 5.46 2.65 8. Are translated enough into local language 45 19 5.58 2.36 9. Are adaptable to Angola’s specific development challenges and country 44 23 6.02 2.03 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 60 11 6.48 2.38 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 55 16 7.24 1.62 technical quality) 58 World Bank Group Country Opinion Survey 2015: Angola E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 35 33 4.09 2.08 2. The World Bank Group effectively monitors and evaluates the projects and 49 17 6.84 2.44 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 40 26 5.85 2.42 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 34 31 6.03 2.54 5. The World Bank Group’s conditions on its lending are reasonable 29 36 5.48 2.64 6. The World Bank Group takes decisions quickly in Angola* 36 29 3.94 2.33 7. Working with the World Bank Group increases Angola’s institutional capacity 51 15 7.02 2.58 8. Where country systems are adequate, the World Bank Group makes 34 32 6.85 2.63 appropriate use of them* 9. The World Bank Group provides effective implementation support 43 24 6.65 2.36 WBG Promoting PPP in Angola N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Angola? (1-To no degree at 40 25 5.95 2.39 all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in Angola? (Select only one response) (N=66) Don't know 45.5% The World Bank Group does not take enough risk in Angola 34.8% The World Bank Group’s approach to risk is appropriate 15.2% The World Bank Group takes too much risk in Angola 4.5% 12. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Angola? (Select only one response) (N=67) The World Bank Group is sufficiently selective and focuses on the most important 44.8% development challenges in Angola Don't know 44.8% The World Bank Group is not sufficiently selective in Angola, and it is involved in too 10.4% many areas of development 59 World Bank Group Country Opinion Survey 2015: Angola F. The Future Role of the World Bank Group in Angola 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Angola? (Choose no more than TWO) (Responses Combined; N=68) Reach out more to groups outside of Government 41.2% Provide more adequate data/knowledge/statistics/figures on Angola’s economy 38.2% Increase the level of capacity development in the country 33.8% Offer more innovative financial products 13.2% Offer more innovative knowledge services 11.8% Collaborate more effectively with Government clients 10.3% Improve the competitiveness of its financing compared to markets 10.3% Work faster 8.8% Reduce the complexity of obtaining World Bank Group financing 8.8% Improve the quality of its experts as related to Angola’s specific challenges 7.4% Other 5.9% Ensure greater selectivity in its work 4.4% Increase availability of reimbursable advisory services (RAS) 1.5% 2. When considering the combination of services that the World Bank Group offers in Angola, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Angola? (Select only ONE response) (N=69) Knowledge products 46.4% Financial services 21.7% Don't know 18.8% The combination is appropriate for Angola 8.7% Convening services 4.3% 60 World Bank Group Country Opinion Survey 2015: Angola G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Angola? (Choose no more than TWO) (Responses Combined; N=67) Internet 61.2% Periodicals 43.3% International newspapers 29.9% Local newspapers 13.4% Social media 11.9% Other 7.5% Local radio 6.0% Local television 6.0% International television 3.0% International radio 3.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=68) e-Newsletters 57.4% World Bank Group’s seminars/workshops/ conferences 36.8% World Bank Group’s publications and other written materials 23.5% World Bank Group’s website 22.1% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 20.6% Mobile phones 13.2% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 13.2% Other 1.5% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=68) Yes 20.6% No 79.4% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=67) Yes 16.4% No 83.6% Percentage of Respondents 5. Were you able to obtain this information? (N=13) Yes 69.2% No 30.8% Percentage of Respondents 6. Do you have access to the Internet? (N=68) Yes 100.0% No 0.0% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=67) Yes 49.3% No 50.7% 61 World Bank Group Country Opinion Survey 2015: Angola G. Communication and Information Sharing (continued) 8. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=67) Yes 28.4% No 71.6% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=51) High speed/WiFi 86.3% Dial-up 13.7% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I find the World Bank Group’s websites easy to navigate. 36 28 7.03 1.93 11. I find the information on the World Bank Group’s websites useful. 38 25 7.58 1.94 12. The World Bank Group’s social media channels are valuable sources of 17 42 7.12 2.26 information about the institution 13. When I need information from the World Bank Group I know how to 47 15 6.43 2.64 find it 14. The World Bank Group is responsive to my information requests and 28 29 5.61 2.96 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=88) Private Sector Organization 17.0% Academia/Research Institute/Think Tank 17.0% NGO/Community Based Organization 14.8% Employee of a Ministry, Ministerial Department or Implementation Agency 11.4% Bilateral/Multilateral Agency 10.2% Financial Sector/Private Bank 8.0% Office of Minister 4.5% Project Management Unit (PMU)/Consultant/Contractor working on WBG 4.5% supported project Other 3.4% Private Foundation 2.3% Media 2.3% Office of Parliamentarian 1.1% Local Government Office or Staff 1.1% Independent Government Institution 1.1% Youth Group 1.1% 62 World Bank Group Country Opinion Survey 2015: Angola H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=85) Education 17.6% Urban, rural, and social development 10.6% Finance and markets 9.4% Generalist (specialized in multiple sectors) 8.2% Trade and competitiveness 5.9% Other 5.9% Environment and natural resources 4.7% Health, nutrition, and population 4.7% Macroeconomics and fiscal management 4.7% Agriculture 4.7% Public-private partnerships 3.5% Energy and extractives 3.5% Poverty 3.5% Social protection and labor 2.4% Fragility, conflict and violence 2.4% Transport and ICT 2.4% Governance 2.4% Water 1.2% Gender 1.2% Jobs 1.2% 3. Which one of the following best describes your level of interaction with the Percentage of Respondents World Bank Group in your country? (Select only ONE response) (N=88) I have never collaborated with the World Bank Group 52.3% I have previously collaborated with the World Bank Group 29.5% I currently collaborate with the World Bank Group 12.5% Both of the above (I currently collaborate and previously have collaborated with 5.7% the World Bank Group) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Angola? (Select only ONE response) (N=63) The World Bank (IDA) 69.8% Other 19.0% The International Finance Corporation (IFC) 9.5% The Multilateral Investment Guarantee Agency (MIGA) 1.6% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=74) Yes 12.2% No 87.8% 63 World Bank Group Country Opinion Survey 2015: Angola H. Background Information (continued) 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Angola? (Select only ONE response) (N=44) Don't know 65.9% The way the two institutions work together needs improvement 15.9% The two institutions work well together 13.6% The two institutions do not work well together 4.5% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Angola? (Choose no more than TWO) (Responses Combined; N=82) Observer (i.e., follow in media, discuss in informal conversations, etc.) 39.0% Use World Bank Group reports/data 30.5% Engage in World Bank Group related/sponsored events/activities 25.6% Use World Bank Group website for information, data, research, etc. 24.4% Collaborate as part of my professional duties 20.7% Percentage of Respondents 8. What’s your gender? (N=90) Female 23.3% Male 76.7% Percentage of Respondents 9. Which best represents your geographic location? (N=90) Luanda 67.8% Other 23.3% Benguela 4.4% Huambo 4.4% 64 World Bank Group Country Opinion Survey 2015: Angola Appendix B: Responses to All Questions by Stakeholder Groups17 Employee of a Ministry/PMU/Consultant on WBG-supported Project N=14 Private Sector/Financial Sector/Private Bank N=22 CSO N=16 Academia/Research Institute/Think Tank N=15 Other N=21 A. General Issues facing Angola In general, would you say that Angola is headed in...?* Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other The right direction 71.4% 18.2% 37.5% 20.0% 60.0% The wrong direction 7.1% 36.4% 31.3% 53.3% 10.0% Not sure 21.4% 45.5% 31.3% 26.7% 30.0% *Significantly different between stakeholder groups 17 Only 88 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 65 World Bank Group Country Opinion Survey 2015: Angola A. General Issues facing Angola (continued) Listed below are a number of development priorities in Angola. Please identify which of the following you consider the most important development priorities in Angola? (Choose no more than THREE) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other Social protection 21.4% 0.0% 18.8% 6.7% 19.0% Food security 14.3% 9.1% 0.0% 13.3% 23.8% Public sector governance/reform 28.6% 22.7% 37.5% 33.3% 23.8% Global/regional integration 7.1% 0.0% 0.0% 0.0% 0.0% Gender equity* 0.0% 0.0% 18.8% 0.0% 4.8% Private sector development 7.1% 13.6% 6.3% 0.0% 4.8% Foreign direct investment 14.3% 4.5% 0.0% 0.0% 0.0% Water and sanitation 0.0% 22.7% 25.0% 6.7% 14.3% Anti corruption 14.3% 22.7% 25.0% 26.7% 23.8% Job creation/employment 7.1% 13.6% 0.0% 0.0% 14.3% Rural development 7.1% 9.1% 18.8% 6.7% 4.8% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 4.5% 6.3% 6.7% 4.8% Environmental sustainability 0.0% 4.5% 0.0% 0.0% 9.5% Equality of opportunity 0.0% 4.5% 12.5% 0.0% 14.3% Health 0.0% 22.7% 18.8% 26.7% 19.0% Education* 50.0% 63.6% 43.8% 100.0% 57.1% Poverty reduction 35.7% 13.6% 43.8% 33.3% 19.0% Energy 14.3% 9.1% 0.0% 6.7% 4.8% Transport 0.0% 4.5% 0.0% 6.7% 0.0% Climate change 7.1% 0.0% 0.0% 0.0% 0.0% Agricultural development 21.4% 18.2% 12.5% 6.7% 9.5% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 21.4% 22.7% 0.0% 20.0% 14.3% Law and justice* 0.0% 0.0% 0.0% 0.0% 14.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 12.5% 0.0% 0.0% Natural resource management 0.0% 4.5% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 7.1% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2015: Angola A. General Issues facing Angola (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Angola? (Choose no more than THREE) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other Water and sanitation 15.4% 45.5% 43.8% 13.3% 30.0% Equality of opportunity 15.4% 9.1% 25.0% 26.7% 30.0% Economic growth* 53.8% 22.7% 6.3% 13.3% 40.0% Climate change 7.7% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 5.0% Gender equity 0.0% 0.0% 6.3% 6.7% 0.0% Rural development* 53.8% 31.8% 43.8% 33.3% 5.0% Urban development 7.7% 0.0% 6.3% 0.0% 5.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 15.4% 0.0% 0.0% 0.0% 10.0% Law and justice 15.4% 0.0% 6.3% 0.0% 5.0% Transport 0.0% 0.0% 6.3% 6.7% 5.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 7.7% 0.0% 0.0% 0.0% 5.0% Information and communications technology 0.0% 0.0% 6.3% 0.0% 5.0% Anti corruption 7.7% 27.3% 18.8% 40.0% 5.0% Private sector development 15.4% 9.1% 6.3% 20.0% 10.0% Foreign direct investment 0.0% 0.0% 6.3% 0.0% 5.0% Education* 7.7% 63.6% 31.3% 80.0% 50.0% Energy 0.0% 4.5% 6.3% 0.0% 15.0% Public sector governance/reform 30.8% 22.7% 25.0% 26.7% 25.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 5.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Health 7.7% 22.7% 6.3% 6.7% 10.0% Agricultural development 15.4% 22.7% 18.8% 13.3% 15.0% Job creation/employment 7.7% 9.1% 6.3% 13.3% 10.0% Financial markets 0.0% 4.5% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% Food security 7.7% 4.5% 6.3% 0.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2015: Angola A. General Issues facing Angola (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Angola? (Choose no more than TWO) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other Better employment opportunities for young people 25.0% 14.3% 12.5% 20.0% 10.5% Better employment opportunities for women 0.0% 4.8% 25.0% 6.7% 5.3% Greater access to micro-finance for the poor 16.7% 9.5% 25.0% 0.0% 10.5% Greater voice and participation for citizens to help ensure greater 41.7% 38.1% 50.0% 26.7% 31.6% accountability Greater access to health and nutrition for citizens 25.0% 9.5% 6.3% 13.3% 21.1% Better entrepreneurial opportunities 8.3% 9.5% 12.5% 6.7% 5.3% A growing middle class 0.0% 0.0% 0.0% 13.3% 10.5% Better opportunity for the poor who live in rural areas 8.3% 0.0% 18.8% 6.7% 21.1% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 0.0% 0.0% Consistent economic growth 16.7% 19.0% 6.3% 13.3% 10.5% More reliable social safety net 0.0% 9.5% 0.0% 0.0% 0.0% Greater equity of fiscal policy 0.0% 9.5% 0.0% 0.0% 5.3% Education and training that better ensure job opportunity 33.3% 52.4% 25.0% 73.3% 47.4% Better quality public services 25.0% 19.0% 12.5% 20.0% 5.3% Other 0.0% 4.8% 6.3% 0.0% 15.8% B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Financial Sector/ Research Institute/ Consultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 13 4.85 2.48 22 4.36 2.44 16 4.25 2.08 14 4.29 2.30 20 4.20 2.93 Bank Group in Angola? (1-Not familiar at all, 10-Extremely familiar) Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Financial Sector/ Research Institute/ Consultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 12 5.92 2.47 18 5.06 2.04 13 5.46 2.11 10 6.30 2.00 13 5.00 2.48 Bank Group’s effectiveness in Angola. (1-Not effective at all, 10-Very effective) 68 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Academ ia/ Minis try/ PMU/ Financial Sector/ Res earch Ins titute/ Cons ultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared (e.g., s kills and 11 6.64 1.86 17 5.29 1.90 14 6.21 2.15 8 7.13 1.13 10 7.30 2.45 knowledge) to help Angola s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Angola, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Angola? (Choose no more than THREE) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other Social protection 7.7% 14.3% 12.5% 0.0% 20.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 4.8% 0.0% 7.1% 0.0% Agricultural development 23.1% 23.8% 31.3% 42.9% 20.0% Global/regional integration 0.0% 4.8% 0.0% 0.0% 5.0% Gender equity* 7.7% 0.0% 18.8% 0.0% 0.0% Public sector governance/reform 38.5% 28.6% 37.5% 28.6% 30.0% Health 15.4% 23.8% 12.5% 7.1% 20.0% Rural development 15.4% 0.0% 31.3% 14.3% 15.0% Foreign direct investment 0.0% 4.8% 0.0% 0.0% 5.0% Education 30.8% 33.3% 12.5% 64.3% 40.0% Energy* 15.4% 0.0% 0.0% 0.0% 0.0% Job creation/employment 7.7% 4.8% 0.0% 0.0% 0.0% Financial markets 0.0% 4.8% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 6.3% 0.0% 5.0% Environmental sustainability 0.0% 4.8% 0.0% 0.0% 0.0% Equality of opportunity 7.7% 14.3% 6.3% 0.0% 25.0% Private sector development 7.7% 14.3% 18.8% 7.1% 5.0% Water and sanitation 7.7% 19.0% 25.0% 14.3% 20.0% Food security 15.4% 0.0% 0.0% 7.1% 0.0% Climate change* 15.4% 0.0% 0.0% 0.0% 0.0% Poverty reduction 53.8% 28.6% 18.8% 21.4% 10.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 5.0% Economic growth 15.4% 14.3% 6.3% 42.9% 20.0% Law and justice 15.4% 0.0% 6.3% 0.0% 15.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 6.3% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 5.0% Anti corruption* 0.0% 42.9% 50.0% 42.9% 15.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 10.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Angola? Employee of a Private Sector/ Academia/ Greatest Value Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Convening/facilitating 7.7% 0.0% 6.7% 0.0% 0.0% Data 0.0% 4.8% 13.3% 7.7% 16.7% Policy advice, studies, analyses 23.1% 19.0% 26.7% 30.8% 16.7% Financial resources 15.4% 14.3% 13.3% 15.4% 22.2% Capacity development 46.2% 42.9% 6.7% 38.5% 27.8% Technical assistance 7.7% 9.5% 20.0% 0.0% 11.1% Mobilizing third party financial resources 0.0% 0.0% 6.7% 0.0% 0.0% Donor coordination 0.0% 4.8% 6.7% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 7.7% 0.0% Other 0.0% 4.8% 0.0% 0.0% 5.6% Employee of a Private Sector/ Academia/ nd 2 Greatest Value Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Convening/facilitating 8.3% 5.0% 0.0% 0.0% 0.0% Data* 0.0% 5.0% 13.3% 30.8% 0.0% Policy advice, studies, analyses 8.3% 25.0% 26.7% 15.4% 38.9% Financial resources 16.7% 10.0% 6.7% 0.0% 11.1% Capacity development 16.7% 20.0% 26.7% 15.4% 27.8% Technical assistance 33.3% 10.0% 6.7% 15.4% 16.7% Mobilizing third party financial resources 8.3% 5.0% 13.3% 7.7% 0.0% Donor coordination 8.3% 10.0% 6.7% 7.7% 0.0% Linkage to non-Bank expertise 0.0% 5.0% 0.0% 0.0% 0.0% Other 0.0% 5.0% 0.0% 7.7% 5.6% *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Angola? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Financial Sector/ Research Institute/ Consultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 7 6.57 2.94 11 5.45 1.69 14 5.36 2.13 5 5.80 1.10 9 5.89 2.57 strengthening) Citizen engagement (incorporating citizens' voices 4 5.50 2.38 11 4.55 1.04 12 4.67 2.15 6 4.67 2.07 7 5.00 3.56 into development) Policy design (for clarity and better incentives to 5 7.20 1.92 12 5.33 1.78 13 5.77 1.92 6 6.50 .84 9 5.33 3.16 achieve development goals) 70 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Angola to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Financial Sector/ Research Institute/ Consultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 7 8.29 2.14 14 6.79 2.04 14 7.86 1.79 8 7.88 2.03 14 7.21 2.64 strengthening) Citizen engagement (incorporating citizens' voices 5 8.40 3.05 14 7.50 2.10 13 7.69 2.59 8 8.50 1.41 11 7.18 2.71 into development) Policy design (for clarity and better incentives to 8 8.88 2.10 15 7.73 2.12 13 8.23 1.83 9 8.67 1.73 10 6.80 2.62 achieve development goals) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Angola? (Choose no more than TWO) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other Staff too inaccessible 7.7% 5.0% 6.7% 15.4% 10.5% Not exploring alternative policy options 7.7% 5.0% 6.7% 7.7% 0.0% Not collaborating enough with stakeholders outside the Government 15.4% 10.0% 40.0% 23.1% 31.6% Its advice and strategies do not lend themselves to practical problem 7.7% 5.0% 13.3% 0.0% 0.0% solving Not enough public disclosure of its work 38.5% 25.0% 33.3% 0.0% 26.3% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 30.8% 10.0% 6.7% 23.1% 5.3% Not willing to honestly criticize policies and reform efforts in the country 7.7% 20.0% 13.3% 0.0% 10.5% Too influenced by developed countries* 15.4% 35.0% 33.3% 15.4% 0.0% Imposing technocratic solutions without regard to political realities 15.4% 15.0% 6.7% 0.0% 5.3% World Bank Group’s processes too slow 7.7% 5.0% 20.0% 0.0% 0.0% Not aligned with other donors’ work 0.0% 10.0% 0.0% 0.0% 0.0% Not aligned with country priorities 0.0% 0.0% 0.0% 0.0% 0.0% Not adequately sensitive to political/social realities in Angola 0.0% 10.0% 0.0% 7.7% 5.3% Other 7.7% 5.0% 13.3% 0.0% 10.5% Don’t know* 7.7% 20.0% 0.0% 53.8% 47.4% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Angola? (Choose no more than TWO) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other Trust Fund management 7.7% 10.5% 14.3% 0.0% 5.3% Knowledge products/services 7.7% 10.5% 35.7% 16.7% 15.8% Investment lending 38.5% 15.8% 28.6% 41.7% 10.5% Technical assistance 46.2% 42.1% 50.0% 16.7% 21.1% Capacity development 46.2% 52.6% 50.0% 50.0% 47.4% Policy based lending / budget support to the Government 7.7% 5.3% 7.1% 8.3% 15.8% Multi-sectoral approaches 7.7% 10.5% 7.1% 16.7% 15.8% Other 0.0% 5.3% 7.1% 0.0% 10.5% Don’t know 15.4% 15.8% 0.0% 16.7% 21.1% To what extent do you believe that the World Bank Group’s work and support help the poorest in Angola? Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other To a fully sufficient degree 7.7% 5.0% 0.0% 0.0% 5.3% To a somewhat sufficient degree 30.8% 35.0% 20.0% 38.5% 31.6% To a somewhat insufficient degree 30.8% 25.0% 60.0% 15.4% 10.5% To a very insufficient degree 15.4% 15.0% 13.3% 7.7% 10.5% Don't know 15.4% 20.0% 6.7% 38.5% 42.1% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other Academia/think tanks/research institutes* 46.2% 40.0% 60.0% 92.3% 42.1% Donor community 15.4% 10.0% 6.7% 0.0% 21.1% Media 0.0% 5.0% 0.0% 15.4% 10.5% Local Government 23.1% 10.0% 6.7% 7.7% 21.1% Private sector 30.8% 30.0% 20.0% 38.5% 10.5% Parliament 23.1% 10.0% 0.0% 0.0% 10.5% NGOs/Community Based Organizations (CBOs)* 30.8% 15.0% 86.7% 30.8% 26.3% Youth/university groups 0.0% 20.0% 0.0% 0.0% 21.1% Beneficiaries 7.7% 10.0% 20.0% 7.7% 5.3% Foundations 7.7% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 5.3% Don’t know 7.7% 20.0% 0.0% 0.0% 5.3% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Angola? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Financial Sector/ Research Institute/ Consultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 9 7.22 2.11 16 5.06 2.21 12 6.25 2.30 10 5.70 2.16 10 7.10 2.28 relevant role in development in Angola The World Bank Group’s work is aligned with what I 11 7.18 2.27 16 4.44 1.90 11 6.64 2.01 9 6.22 2.22 12 6.83 2.52 consider the development priorities for Angola* The World Bank Group supports programs and 9 7.11 2.20 15 5.33 2.19 10 5.90 2.47 9 5.89 2.67 10 6.40 2.37 strategies that are realistic for Angola The World Bank Group treats clients and 7 7.29 2.36 14 6.57 2.06 10 6.50 1.84 6 7.17 1.33 5 4.80 3.11 stakeholders in Angola with respect *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Angola, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Employee of a Private Sector/ Academ ia/ Minis try/ PMU/ Financial Sector/ Res earch Ins titute/ Cons ultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Res pons ivenes s * 9 6.56 2.19 10 5.50 1.58 6 6.67 2.66 6 6.67 1.86 7 8.57 .98 Flexibility (in term s of the ins titution’s products and 9 6.78 2.28 12 5.17 2.29 11 5.64 2.20 8 6.13 1.25 7 4.57 2.76 s ervices ) Flexibility (in term s of changing country 9 5.89 1.69 13 5.46 2.07 9 5.78 2.05 7 6.43 1.27 6 4.33 2.73 circum s tances ) Being inclus ive 9 6.67 1.80 13 6.00 1.96 9 5.78 2.59 7 7.14 2.04 6 5.50 1.52 Opennes s (s haring data and other inform ation) 5 7.40 2.41 13 5.77 2.65 11 6.36 2.46 9 7.11 2.52 9 6.56 2.70 Staff acces s ibility 8 7.13 2.42 14 5.64 1.55 10 6.70 2.11 6 7.17 1.60 7 4.71 2.81 Straightforwardnes s and hones ty 10 6.80 2.97 14 5.86 2.25 9 6.33 2.69 9 7.00 2.12 9 5.56 3.36 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to m y 9 6.00 2.60 13 5.00 2.38 12 5.58 2.71 6 6.00 2.61 6 5.33 3.44 work Collaboration with civil s ociety 9 4.78 2.99 15 5.27 2.05 13 4.62 2.69 7 7.00 2.00 8 5.75 3.45 Collaboration with the Governm ent 10 7.60 2.63 12 6.83 2.33 11 7.73 1.90 7 8.00 1.53 8 8.50 1.20 Collaboration with other donors and developm ent 9 7.22 2.49 11 5.64 1.57 10 6.40 2.07 7 6.57 2.37 8 7.25 2.43 partners Collaboration with the private s ector 7 4.29 1.38 15 4.80 2.40 10 6.20 2.25 6 6.67 1.21 6 5.17 2.48 The s peed in which it gets things accom plis hed on 8 6.38 2.50 14 4.79 2.33 9 5.00 2.12 6 6.83 1.17 7 5.57 2.82 the ground Being a long-term partner 10 8.10 2.28 14 6.93 2.46 11 7.73 2.24 8 8.38 1.60 9 7.22 2.77 *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Angola, do you believe that the World Bank Group should have … ? (Select only ONE response) Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other More local presence 91.7% 68.4% 92.9% 83.3% 80.0% The current level of local presence is adequate 8.3% 15.8% 7.1% 8.3% 6.7% Don't know 0.0% 15.8% 0.0% 8.3% 13.3% Less local presence 0.0% 0.0% 0.0% 0.0% 0.0% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other The World Bank Group does not do adequate follow through/follow-up 18.2% 23.5% 28.6% 0.0% 7.1% Poor donor coordination 9.1% 0.0% 14.3% 0.0% 21.4% The World Bank Group is not sensitive enough to political/social realities 9.1% 17.6% 7.1% 11.1% 7.1% on the ground Lack of/inadequate levels of capacity in Government 0.0% 35.3% 21.4% 22.2% 21.4% There is not an adequate level of citizen/civil society participation* 63.6% 17.6% 71.4% 44.4% 35.7% The World Bank Group works too slowly 9.1% 11.8% 14.3% 11.1% 7.1% The Government works inefficiently 18.2% 23.5% 28.6% 22.2% 7.1% Political pressures and obstacles* 0.0% 35.3% 7.1% 44.4% 35.7% Reforms are not well thought out in light of country challenges 18.2% 11.8% 7.1% 0.0% 14.3% Other 0.0% 5.9% 0.0% 11.1% 14.3% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2015: Angola C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Angola? (1-Not important at all, 10-Very important) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Academ ia/ Minis try/ PMU/ Financial Sector/ Res earch Ins titute/ Cons ultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 11 7.82 3.31 18 7.89 2.97 13 9.31 1.03 8 9.75 .46 11 8.91 2.39 Inform ation and com m unications technology* 9 8.89 2.32 15 5.33 2.74 14 7.64 1.69 9 7.78 2.39 11 8.64 1.91 Trans port 8 8.50 2.83 18 5.78 2.82 14 7.64 2.34 9 8.44 2.92 10 6.80 2.70 Crim e and violence 7 8.29 2.21 18 5.50 2.83 12 6.50 2.11 9 6.44 3.50 10 7.00 2.79 Law and jus tice 8 9.00 2.45 17 6.76 2.33 13 7.77 1.96 8 7.75 3.41 10 8.20 2.78 Urban developm ent 8 8.88 2.23 16 6.31 2.41 13 7.69 2.21 10 8.40 2.50 11 7.64 2.54 Environm ental s us tainability 7 9.57 1.13 16 7.25 2.52 14 8.14 1.56 9 7.67 2.55 12 8.83 1.70 Regulatory fram ework 6 6.83 2.56 16 6.50 2.58 13 6.77 1.88 9 7.67 2.60 10 7.60 2.80 Com m unicable/non-com m unicable dis eas es 8 9.13 2.10 18 5.94 2.75 14 7.07 2.34 9 7.78 2.49 11 7.36 2.46 Poverty reduction 9 8.22 3.56 17 7.82 1.94 14 9.36 1.08 10 9.70 .95 13 8.77 1.48 Gender equity* 8 9.00 2.14 18 5.78 2.71 14 7.86 2.07 10 7.40 2.41 11 8.09 1.87 Private s ector developm ent 8 8.38 2.56 17 6.47 2.53 13 8.00 2.38 10 8.10 2.23 11 8.73 1.68 Foreign direct inves tm ent 8 8.13 2.59 18 5.94 2.60 12 6.58 2.91 9 7.33 2.60 13 8.08 2.43 Water and s anitation 8 8.38 2.39 17 7.18 2.79 14 8.64 2.10 10 9.10 1.10 13 8.77 1.48 Trade and exports 8 6.88 3.52 17 5.65 2.55 13 7.00 2.45 9 7.56 2.19 11 7.91 2.70 Econom ic growth 8 8.38 2.50 18 7.78 2.46 13 8.46 2.15 10 9.90 .32 11 8.64 1.57 Energy* 8 9.00 2.45 18 7.06 2.69 14 7.29 2.33 9 9.56 .73 13 8.54 1.56 Dis as ter m anagem ent 8 7.50 3.38 16 5.31 2.65 12 6.42 2.43 9 6.44 3.24 10 7.40 2.32 Public s ector governance/reform 9 8.22 3.56 18 7.78 2.82 14 9.00 1.18 10 8.60 1.78 13 8.46 3.15 Job creation/em ploym ent 8 9.00 2.14 18 7.00 2.45 13 7.77 2.49 9 7.56 2.30 11 8.55 2.16 Financial m arkets 8 7.38 2.45 16 5.38 2.68 13 7.00 2.45 9 7.33 2.50 11 7.91 1.87 Equality of opportunity* 7 8.71 2.36 17 5.76 2.99 14 7.93 1.94 9 8.44 1.94 10 8.00 2.67 Health 8 9.13 2.47 18 6.94 2.71 14 8.50 1.95 8 9.50 1.07 12 8.42 2.15 Rural developm ent 8 8.13 3.56 16 7.13 2.47 13 9.08 1.32 9 9.11 1.17 12 8.75 1.36 Global/regional integration 7 8.00 2.83 18 6.17 3.01 14 7.57 1.87 10 7.70 2.26 10 7.40 2.55 Food s ecurity 8 8.13 3.56 18 6.78 3.04 12 8.33 1.56 9 9.33 .87 11 8.45 1.97 Education 7 9.00 2.65 17 8.06 2.79 13 8.69 1.60 8 9.75 .71 14 9.36 1.08 Social protection 6 8.83 2.40 18 5.72 3.14 14 7.71 2.13 8 8.00 2.67 10 7.80 2.62 Clim ate change 7 8.29 2.98 18 6.72 2.89 14 6.64 2.47 8 7.13 3.04 9 7.44 2.51 Agricultural developm ent 8 8.00 3.51 18 8.22 2.02 13 9.23 1.01 8 10.00 0.00 12 8.00 1.91 Natural res ource m anagem ent 6 7.83 3.06 18 6.50 2.57 13 7.31 2.36 8 9.13 1.46 13 7.85 3.05 *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2015: Angola C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Angola? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Financial Sector/ Research Institute/ Consultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Education 7 7.00 2.58 8 6.13 2.30 7 6.00 3.00 6 6.67 3.27 5 7.00 3.46 Health 8 7.38 2.83 9 5.67 1.66 7 4.57 2.76 4 6.50 1.29 4 7.75 2.06 Municipal infrastructure 8 6.00 2.73 8 4.88 1.96 6 6.00 3.03 4 6.25 1.26 3 5.00 2.00 Water and sanitation 8 6.88 2.80 10 5.80 2.20 9 5.33 2.83 3 7.00 1.73 7 6.29 3.64 Agriculture and rural development 8 6.63 2.50 10 4.80 2.10 10 6.30 2.71 6 7.17 1.17 5 6.80 2.59 Private sector development 4 5.25 3.30 9 3.56 2.07 7 6.43 2.64 4 6.50 .58 6 6.67 3.14 Poverty reduction 8 7.25 2.31 12 4.92 2.57 11 5.73 2.53 6 6.33 3.08 6 5.33 3.50 Economic growth 6 4.67 2.88 9 5.56 2.35 8 6.63 2.72 5 5.40 2.61 7 6.57 2.64 Where are the World Bank Group’s decisions made primarily that support the program in Angola? (Select only ONE response) Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other At the Headquarters (in Washington D.C.) 75.0% 50.0% 41.7% 27.3% 46.2% In the country 8.3% 0.0% 16.7% 18.2% 15.4% Don’t know 16.7% 50.0% 41.7% 54.5% 38.5% Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Financial Sector/ Research Institute/ Consultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 10 7.20 2.04 14 4.93 1.90 11 6.09 2.26 9 6.00 1.94 10 6.80 1.99 help to achieve development results in Angola? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Angola? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Financial Sector/ Research Institute/ Consultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 9 6.44 2.96 13 4.08 2.18 11 5.36 1.80 6 4.83 1.94 6 5.33 1.97 meet the needs of Angola The World Bank Group meets Angola’s needs for 10 4.20 2.10 15 4.73 2.46 11 5.91 2.17 6 4.67 1.86 6 5.50 1.38 knowledge services 76 World Bank Group Country Opinion Survey 2015: Angola C. World Bank Group’s Effectiveness and Results (continued) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Academ ia/ Minis try/ PMU/ Financial Sector/ Res earch Ins titute/ Cons ultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group m eas ures and corrects its work in real tim e 8 6.25 1.67 13 4.62 1.85 9 5.22 2.39 5 3.80 2.17 8 5.63 2.92 in Angola? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE respons e) Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Weekly 16.7% 0.0% 7.7% 0.0% 7.7% Monthly 0.0% 22.2% 0.0% 9.1% 7.7% A few times a year 58.3% 33.3% 61.5% 72.7% 53.8% Rarely 16.7% 27.8% 23.1% 18.2% 15.4% Never 8.3% 16.7% 7.7% 0.0% 15.4% In Angola, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Financial Sector/ Research Institute/ Consultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 10 6.80 2.97 13 5.69 2.06 9 5.11 2.20 9 6.56 2.07 7 7.29 2.06 Include appropriate level of stakeholder 7 8.00 2.65 13 5.54 1.71 12 5.58 1.83 5 4.60 1.14 6 7.00 2.97 involvement during preparation* Lead to practical solutions* 8 8.13 1.89 12 5.17 1.99 10 5.40 2.07 5 6.20 .84 7 6.14 3.02 Are accessible (well written and easy to 9 7.89 2.20 13 6.23 1.83 11 6.55 2.02 9 6.56 1.94 7 6.43 2.82 understand) Are source of relevant information on global good 10 8.30 2.06 12 7.33 1.87 12 6.50 2.02 10 7.40 2.22 7 7.43 2.76 practices Are adequately disseminated 9 6.22 2.91 14 5.21 2.19 11 5.18 1.99 7 5.71 2.75 7 5.86 4.10 Are translated enough into local language 9 6.67 2.45 11 5.27 2.20 11 4.64 1.63 7 5.43 2.70 6 6.50 3.21 Are adaptable to Angola’s specific development 10 6.70 2.06 10 5.60 2.27 10 5.80 1.87 6 6.00 .63 7 6.43 2.64 challenges and country circumstances *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2015: Angola D. The World Bank Group’s Knowledge Work and Activities (continued) (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Financial Sector/ Research Institute/ Consultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 9 4.33 2.60 9 3.67 1.73 7 3.86 2.12 5 4.60 2.07 4 4.00 2.58 The World Bank Group effectively monitors and 11 8.36 2.06 13 5.85 2.48 10 6.10 2.42 7 6.29 2.43 7 7.86 2.12 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 7 7.14 2.54 12 5.00 2.52 9 6.22 1.79 5 4.60 2.30 6 6.67 2.80 are done in a timely fashion The World Bank Group’s “Safeguard Policy� 7 6.43 3.69 10 5.10 2.60 9 6.11 1.69 3 5.00 2.00 5 7.80 1.64 requirements are reasonable The World Bank Group’s conditions on its lending 8 7.00 3.25 8 4.38 2.62 6 6.17 1.94 4 4.75 2.06 3 4.00 1.00 are reasonable The World Bank Group takes decisions quickly in 8 3.88 2.59 9 3.44 2.35 8 3.88 1.25 4 4.25 1.89 6 4.83 3.71 Angola Working with the World Bank Group increases 10 7.80 2.86 13 6.23 2.59 10 6.20 2.57 8 7.63 2.20 8 7.50 2.88 Angola’s institutional capacity Where country systems are adequate, the World 6 8.00 2.68 10 6.70 2.87 7 6.57 2.37 5 6.40 3.36 6 6.67 2.42 Bank Group makes appropriate use of them The World Bank Group provides effective 9 7.89 2.37 13 5.85 2.54 8 7.00 1.51 6 6.00 2.28 6 7.00 2.83 implementation support 78 World Bank Group Country Opinion Survey 2015: Angola E. Working with the World Bank Group (continued) Which of the following bes t des cribes your current pos ition? Em ployee of a Private Sector/ Academ ia/ Minis try/ PMU/ Financial Sector/ Res earch Ins titute/ Cons ultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find s olutions that prom ote 8 7.00 2.45 10 4.70 2.58 8 5.50 1.85 5 6.20 2.28 9 6.67 2.35 private public partners hips in Angola? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Angola? (Select only ONE response) Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other The World Bank Group takes too much risk in Angola 8.3% 12.5% 0.0% 0.0% 0.0% The World Bank Group does not take enough risk in Angola 25.0% 62.5% 25.0% 27.3% 23.1% The World Bank Group’s approach to risk is appropriate 8.3% 0.0% 33.3% 9.1% 30.8% Don't know 58.3% 25.0% 41.7% 63.6% 46.2% Which of the following best describes the World Bank Group’s support in Angola? (Select only ONE response) Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other The World Bank Group is sufficiently selective and focuses on the most 83.3% 18.8% 41.7% 54.5% 35.7% important development challenges in Angola The World Bank Group is not sufficiently selective in Angola, and it is 0.0% 18.8% 16.7% 0.0% 14.3% involved in too many areas of development Don't know 16.7% 62.5% 41.7% 45.5% 50.0% 79 World Bank Group Country Opinion Survey 2015: Angola F. The Future Role of the World Bank Group in Angola Which of the following SHOULD the World Bank Group do to make itself of greater value in Angola? (Choose no more than TWO) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other Provide more adequate data/knowledge/statistics/figures on Angola’s 33.3% 23.5% 33.3% 72.7% 42.9% economy Ensure greater selectivity in its work 8.3% 5.9% 0.0% 0.0% 7.1% Offer more innovative financial products 25.0% 17.6% 16.7% 9.1% 0.0% Improve the competitiveness of its financing compared to markets 25.0% 11.8% 0.0% 9.1% 7.1% Reach out more to groups outside of Government 41.7% 23.5% 66.7% 36.4% 42.9% Work faster 0.0% 11.8% 16.7% 0.0% 7.1% Improve the quality of its experts as related to Angola’s specific 25.0% 11.8% 0.0% 0.0% 0.0% challenges Offer more innovative knowledge services 8.3% 17.6% 8.3% 18.2% 0.0% Collaborate more effectively with Government clients 8.3% 11.8% 8.3% 0.0% 21.4% Increase the level of capacity development in the country 8.3% 35.3% 25.0% 54.5% 42.9% Reduce the complexity of obtaining World Bank Group financing 16.7% 5.9% 25.0% 0.0% 0.0% Increase availability of reimbursable advisory services (RAS) 0.0% 5.9% 0.0% 0.0% 0.0% Other 0.0% 5.9% 0.0% 0.0% 21.4% When considering the combination of services that the World Bank Group offers in Angola, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Angola? (Select only ONE response) Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Financial services 33.3% 17.6% 25.0% 9.1% 26.7% Knowledge products 41.7% 35.3% 50.0% 81.8% 26.7% Convening services 0.0% 11.8% 0.0% 0.0% 6.7% The combination is appropriate for Angola 8.3% 11.8% 8.3% 9.1% 6.7% Don't know 16.7% 23.5% 16.7% 0.0% 33.3% 80 World Bank Group Country Opinion Survey 2015: Angola G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Angola? (Choose no more than TWO) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other Periodicals 66.7% 41.2% 33.3% 54.5% 30.8% International newspapers 25.0% 47.1% 33.3% 18.2% 15.4% Local radio 8.3% 0.0% 8.3% 0.0% 15.4% International radio 8.3% 0.0% 0.0% 9.1% 0.0% Local television 8.3% 0.0% 0.0% 9.1% 15.4% International television 0.0% 0.0% 0.0% 0.0% 15.4% Local newspapers 16.7% 17.6% 25.0% 0.0% 7.7% Internet 58.3% 58.8% 75.0% 81.8% 38.5% Social media 0.0% 5.9% 16.7% 18.2% 15.4% Other 0.0% 11.8% 0.0% 0.0% 15.4% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other Direct contact with World Bank Group (i.e., face to face 16.7% 11.8% 58.3% 0.0% 14.3% meetings/discussions)* e-Newsletters 50.0% 52.9% 41.7% 81.8% 64.3% World Bank Group’s seminars/workshops/ conferences 50.0% 47.1% 50.0% 18.2% 21.4% World Bank Group’s publications and other written materials 16.7% 23.5% 16.7% 54.5% 7.1% World Bank Group’s website 25.0% 23.5% 8.3% 45.5% 14.3% Social media (blogs, Facebook, Twitter, YouTube, Flickr)* 0.0% 17.6% 0.0% 0.0% 35.7% Mobile phones 16.7% 11.8% 16.7% 0.0% 21.4% Other 0.0% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Yes 8.3% 23.5% 33.3% 9.1% 21.4% No 91.7% 76.5% 66.7% 90.9% 78.6% Have you requested information from the World Bank Group on its activities in the past year? Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Yes 0.0% 23.5% 25.0% 0.0% 28.6% No 100.0% 76.5% 75.0% 100.0% 71.4% 81 World Bank Group Country Opinion Survey 2015: Angola G. Communication and Information Sharing (continued) Were you able to obtain this information? Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Yes 100.0% 75.0% 50.0% - 75.0% No 0.0% 25.0% 50.0% - 25.0% Do you have access to the Internet? Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have used the World Bank Group website?* Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Yes 25.0% 64.7% 18.2% 54.5% 71.4% No 75.0% 35.3% 81.8% 45.5% 28.6% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites? Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Yes 27.3% 35.3% 8.3% 27.3% 35.7% No 72.7% 64.7% 91.7% 72.7% 64.3% Which Internet connection do you use primarily when visiting a World Bank Group website?* Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other High speed/WiFi 62.5% 100.0% 71.4% 75.0% 100.0% Dial-up 37.5% 0.0% 28.6% 25.0% 0.0% *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2015: Angola G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Financial Sector/ Research Institute/ Consultant Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 4 7.00 2.83 13 6.46 2.03 5 7.20 2.28 6 7.50 1.64 7 7.43 1.62 navigate. I find the information on the World Bank Group’s 5 7.40 2.70 13 6.85 1.95 5 7.20 2.28 7 8.43 1.51 7 8.43 1.40 websites useful. The World Bank Group’s social media channels are valuable sources of information about the 2 7.00 4.24 6 6.00 2.19 4 7.25 2.63 2 8.00 1.41 2 9.00 0.00 institution When I need information from the World Bank 8 6.75 3.11 13 5.69 2.21 7 7.14 2.41 7 5.86 2.79 11 6.82 3.09 Group I know how to find it The World Bank Group is responsive to my 4 2.75 2.06 6 6.50 2.07 5 6.40 2.51 5 6.40 3.13 7 5.00 3.79 information requests and inquiries H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? (Select only ONE response) Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other I currently collaborate with the World Bank Group 35.7% 4.5% 12.5% 0.0% 14.3% I have previously collaborated with the World Bank Group 14.3% 40.9% 37.5% 33.3% 19.0% Both of the above (I currently collaborate and previously have 0.0% 0.0% 12.5% 0.0% 14.3% collaborated with the World Bank Group) I have never collaborated with the World Bank Group 50.0% 54.5% 37.5% 66.7% 52.4% Which of the following agencies of the World Bank Group do you primarily engage with in Angola? (Select only ONE response) Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other The World Bank (IDA) 80.0% 56.3% 69.2% 100.0% 53.8% The International Finance Corporation (IFC) 0.0% 12.5% 15.4% 0.0% 15.4% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 6.3% 0.0% 0.0% 0.0% Other 20.0% 25.0% 15.4% 0.0% 30.8% 83 World Bank Group Country Opinion Survey 2015: Angola H. Background Information (continued) Do your projects involve both the World Bank and the IFC? Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Yes 20.0% 11.1% 6.7% 9.1% 16.7% No 80.0% 88.9% 93.3% 90.9% 83.3% If yes, what was your view of how the two institutions work together in Angola? (Select only ONE response) Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other The two institutions work well together 20.0% 30.0% 0.0% 22.2% 0.0% The way the two institutions work together needs improvement 20.0% 20.0% 16.7% 0.0% 25.0% The two institutions do not work well together 0.0% 0.0% 33.3% 0.0% 0.0% Don't know 60.0% 50.0% 50.0% 77.8% 75.0% Which of the following describes most of your exposure to the World Bank Group in Angola? (Choose no more than TWO) Employee of a Private Sector/ Academia/ Percentage of Respondents Ministry/PMU/ Financial Sector/ Research/ (Responses combined) Consultant Private Bank CSO Think tank Other Observer (i.e., follow in media, discuss in informal conversations, etc.) 30.8% 44.4% 25.0% 53.8% 45.0% Use World Bank Group reports/data* 15.4% 38.9% 43.8% 53.8% 10.0% Engage in World Bank Group related/sponsored events/activities 15.4% 22.2% 50.0% 7.7% 20.0% Collaborate as part of my professional duties* 38.5% 5.6% 12.5% 0.0% 40.0% Use World Bank Group website for information, data, research, etc. 30.8% 22.2% 18.8% 23.1% 30.0% *Significantly different between stakeholder groups What’s your gender?* Employee of a Private Sector/ Academia/ Ministry/PMU/ Financial Sector/ Research/ Percentage of Respondents Consultant Private Bank CSO Think tank Other Female 7.1% 45.5% 6.3% 13.3% 23.8% Male 92.9% 54.5% 93.8% 86.7% 76.2% *Significantly different between stakeholder groups 84 World Bank Group Country Opinion Survey 2015: Angola Appendix C: Responses to Indicator Questions by Geographic Locations18 Luanda N=61 Other N=29 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank 46 5.15 2.11 22 6.09 2.22 Group’s effectiveness in Angola. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Angola? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 42 5.67 2.15 16 7.19 2.37 development in Angola* The World Bank Group’s work is aligned with what I consider 42 5.81 2.29 18 6.94 2.36 the development priorities for Angola *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Angola, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Responsiveness 23 6.30 1.96 16 7.06 2.24 Flexibility (in terms of the institution’s products and services) 31 5.32 2.23 17 6.18 2.16 Flexibility (in terms of changing country circumstances)* 31 5.19 1.97 14 6.50 1.70 Being inclusive 29 5.86 2.05 16 6.69 1.92 Openness (sharing data and other information) 36 6.53 2.41 12 6.42 2.84 Staff accessibility 32 6.09 2.20 14 6.64 2.17 Straightforwardness and honesty* 34 5.82 2.69 18 7.33 2.33 Ease of access to the people at the World Bank Group who 30 5.83 2.73 17 5.24 2.54 are making decisions important to my work Collaboration with civil society 35 5.29 2.71 17 5.41 2.58 Collaboration with the Government 29 7.45 2.05 20 8.00 2.03 Collaboration with other donors and development partners 29 6.48 2.15 17 6.82 2.24 Collaboration with the private sector 29 5.17 2.12 15 5.67 2.35 The speed in which it gets things accomplished on the 28 5.14 2.19 17 6.00 2.50 ground Being a long-term partner 34 7.29 2.38 18 8.17 2.09 *Significantly different between geographic locations 18 Only 90 respondents provided the information about their geographic locations. Thus, only these respondents were included in the analyses presented in this appendix. 85 World Bank Group Country Opinion Survey 2015: Angola C. World Bank Group’s Effectiveness and Results Which best represents your geographic location? Luanda Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 36 5.58 1.84 19 7.05 2.27 achieve development results in Angola?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group in Angola? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 29 4.31 1.77 17 6.53 2.35 Program 4 Result, etc.) meet the needs of Angola* The World Bank Group meets Angola’s needs for knowledge 31 4.71 2.04 18 5.44 2.25 services (e.g., research, analysis, data, technical assistance) *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Angola, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Are adaptable to Angola’s specific development challenges 26 5.92 1.92 18 6.17 2.23 and country circumstances Which best represents your geographic location? Luanda Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 41 6.17 2.38 19 7.16 2.29 development results in your country? Overall, how would you rate the technical quality of the World 38 7.08 1.62 17 7.59 1.62 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Luanda Other N Mean SD N Mean SD The World Bank Group takes decisions quickly in Angola 19 3.63 2.50 17 4.29 2.14 Where country systems are adequate, the World Bank Group 20 6.80 2.97 14 6.93 2.16 makes appropriate use of them 86 World Bank Group Country Opinion Survey 2015: Angola Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group19 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY15 Angola COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Angola, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Angola?� Collaborating with the WBG N=16 Not collaborating with the WBG N=72 B. Overall Attitudes toward the World Bank Group Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 16 5.69 2.24 69 4.06 2.39 Angola?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 15 6.07 1.94 51 5.29 2.27 effectiveness in Angola. (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Angola solve 14 7.36 1.74 46 6.02 2.06 its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 19 Only 88 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. Response options “I currently collaborate with the WBG� and “Both of above� were combined as “Collaborating with the WBG� for the comparisons in this appendix. “I have previously collaborated with the WBG,� and “I have never collaborated with the WBG� were combined as “Not collaborating with the WBG�. 87 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Angola, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Angola? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Social protection 6.3% 13.2% Crime and violence 0.0% 0.0% Transport 0.0% 2.9% Agricultural development 25.0% 27.9% Global/regional integration 6.3% 1.5% Gender equity 6.3% 4.4% Public sector governance/reform 50.0% 27.9% Health 18.8% 16.2% Rural development 25.0% 11.8% Foreign direct investment 6.3% 1.5% Education 18.8% 39.7% Energy 0.0% 2.9% Job creation/employment 0.0% 2.9% Financial markets 0.0% 1.5% Urban development 6.3% 1.5% Environmental sustainability 0.0% 1.5% Equality of opportunity 18.8% 10.3% Private sector development 6.3% 11.8% Water and sanitation 25.0% 16.2% Food security 0.0% 4.4% Climate change 6.3% 1.5% Poverty reduction 25.0% 25.0% Trade and exports 0.0% 1.5% Economic growth 6.3% 22.1% Law and justice* 31.3% 1.5% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 1.5% Natural resource management 0.0% 1.5% Anti corruption* 6.3% 36.8% Information and communications technology 0.0% 2.9% Disaster management 0.0% 0.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Angola? (1-Not effective at all, 10-Very effective) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Project im plem entation (or other organizational 12 7.00 2.26 34 5.26 1.93 s trengthening)* Citizen engagem ent (incorporating citizens ' voices into 8 5.75 2.87 32 4.53 1.90 developm ent) Policy des ign (for clarity and better incentives to achieve 10 6.20 2.62 35 5.71 1.96 developm ent goals ) *Significantly different between collaborators and non-collaborators When thinking about how to improve capacity building in Angola to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Project im plem entation (or other organizational 15 8.60 2.13 42 7.10 2.03 s trengthening)* Citizen engagem ent (incorporating citizens ' voices into 13 8.46 2.15 38 7.47 2.38 developm ent) Policy des ign (for clarity and better incentives to achieve 14 8.57 1.95 41 7.80 2.18 developm ent goals ) *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Angola? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 13 7.00 1.83 44 5.86 2.38 development in Angola The World Bank Group’s work is aligned with what I consider 14 6.50 2.31 45 6.00 2.38 the development priorities for Angola The World Bank Group supports programs and strategies 14 6.50 1.99 39 5.87 2.47 that are realistic for Angola The World Bank Group treats clients and stakeholders in 10 6.50 1.96 32 6.56 2.23 Angola with respect To what extent is the World Bank Group an effective development partner in Angola, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness 10 7.30 2.31 28 6.46 1.97 Flexibility (in terms of the institution’s products and services) 12 5.42 2.27 35 5.74 2.24 Flexibility (in terms of changing country circumstances) 11 5.27 2.33 33 5.73 1.89 Being inclusive 10 5.70 1.95 34 6.35 2.04 Openness (sharing data and other information) 8 7.00 2.14 39 6.38 2.60 Staff accessibility 11 6.91 2.30 34 5.97 2.11 Straightforwardness and honesty 10 6.50 3.24 41 6.22 2.50 Ease of access to the people at the World Bank Group who 11 6.64 2.73 35 5.17 2.49 are making decisions important to my work Collaboration with civil society 11 4.55 2.38 41 5.54 2.69 Collaboration with the Government 12 8.58 1.88 36 7.33 2.03 Collaboration with other donors and development partners 10 7.10 2.02 35 6.40 2.20 Collaboration with the private sector 9 5.33 2.40 35 5.34 2.17 The speed in which it gets things accomplished on the 10 5.70 2.87 34 5.47 2.18 ground Being a long-term partner 11 8.09 2.74 41 7.46 2.19 89 World Bank Group Country Opinion Survey 2015: Angola C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Angola? (1-Not important at all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Anti corruption 13 9.08 1.71 48 8.48 2.63 Information and communications technology 13 8.31 2.21 45 7.20 2.61 Transport 13 7.77 2.77 46 7.00 2.85 Crime and violence 12 6.42 2.71 44 6.50 2.83 Law and justice 14 8.50 2.21 42 7.45 2.62 Urban development 11 7.91 2.43 47 7.51 2.50 Environmental sustainability 10 8.70 1.70 48 8.02 2.18 Regulatory framework 10 7.10 2.69 44 6.98 2.40 Communicable/non-communicable diseases 12 6.92 2.64 48 7.23 2.63 Poverty reduction 14 8.64 2.13 49 8.73 1.96 Gender equity 12 8.08 2.23 49 7.18 2.56 Private sector development 11 8.27 2.80 48 7.65 2.31 Foreign direct investment 12 7.25 3.31 48 6.98 2.56 Water and sanitation 12 8.92 1.93 50 8.16 2.23 Trade and exports 13 6.23 3.52 45 7.02 2.44 Economic growth 11 8.36 2.16 49 8.55 2.09 Energy 13 8.00 2.55 49 8.04 2.27 Disaster management 10 5.30 2.87 45 6.69 2.75 Public sector governance/reform 13 7.62 3.38 51 8.57 2.32 Job creation/employment 12 7.58 2.81 47 7.87 2.28 Financial markets 12 6.75 3.14 45 6.84 2.38 Equality of opportunity 12 7.42 2.78 45 7.49 2.65 Health 12 8.33 2.64 48 8.21 2.31 Rural development 12 8.67 1.97 46 8.26 2.25 Global/regional integration 11 6.55 2.94 48 7.33 2.48 Food security 11 8.18 2.56 47 7.96 2.54 Education 12 9.08 1.98 47 8.79 2.05 Social protection 12 7.08 3.26 44 7.30 2.72 Climate change 11 5.82 3.19 45 7.38 2.53 Agricultural development 11 8.09 2.70 48 8.73 1.85 Natural resource management 13 7.00 3.21 45 7.62 2.46 90 World Bank Group Country Opinion Survey 2015: Angola C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Angola? (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Education 5 7.00 2.65 28 6.43 2.78 Health 6 7.17 2.86 26 6.00 2.33 Municipal infrastructure 5 5.60 2.30 24 5.63 2.34 Water and sanitation 9 6.56 3.28 28 5.96 2.53 Agriculture and rural development 8 6.88 2.64 31 6.00 2.29 Private sector development 4 5.75 3.86 26 5.42 2.58 Poverty reduction 10 6.60 2.88 33 5.58 2.68 Economic growth 7 5.57 3.31 28 5.89 2.42 Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 12 6.75 2.53 42 5.93 1.98 achieve development results in Angola? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Angola? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 11 5.91 2.70 34 4.88 2.11 Program 4 Result, etc.) meet the needs of Angola The World Bank Group meets Angola’s needs for knowledge 11 5.00 1.79 37 4.97 2.27 services (e.g., research, analysis, data, technical assistance) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 11 5.00 2.45 32 5.19 2.19 measures and corrects its work in real time in Angola? (1-To no degree at all, 10-To a very significant degree) 91 World Bank Group Country Opinion Survey 2015: Angola D. The World Bank Group’s Knowledge Work and Activities In Angola, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 10 7.00 2.62 38 6.00 2.24 Include appropriate level of stakeholder involvement during 9 7.00 2.55 34 5.79 2.13 preparation Lead to practical solutions 10 6.40 2.50 32 5.97 2.24 Are accessible (well written and easy to understand) 10 6.90 2.33 39 6.64 2.08 Are source of relevant information on global good practices 10 8.30 1.89 41 7.12 2.16 Are adequately disseminated 10 5.90 2.88 38 5.47 2.59 Are translated enough into local language 10 6.00 2.58 34 5.47 2.35 Are adaptable to Angola’s specific development challenges 10 6.70 2.41 33 5.91 1.86 and country circumstances Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 12 7.42 2.27 47 6.21 2.38 development results in your country? Overall, how would you rate the technical quality of the World 12 7.83 1.53 42 7.05 1.64 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 8 4.25 2.38 26 4.00 2.06 The World Bank Group effectively monitors and evaluates the 11 7.00 2.86 37 6.78 2.37 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 10 7.40 2.46 29 5.34 2.26 timely fashion* The World Bank Group’s “Safeguard Policy� requirements are 8 7.63 2.62 26 5.54 2.35 reasonable* The World Bank Group’s conditions on its lending are 8 6.00 3.12 21 5.29 2.49 reasonable The World Bank Group takes decisions quickly in Angola 8 4.50 3.07 27 3.81 2.15 Working with the World Bank Group increases Angola’s 11 7.73 2.37 38 6.76 2.69 institutional capacity Where country systems are adequate, the World Bank Group 8 6.00 2.67 26 7.12 2.61 makes appropriate use of them The World Bank Group provides effective implementation 9 7.11 2.32 33 6.58 2.41 support *Significantly different between collaborators and non-collaborators Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find s olutions that promote private public 9 6.78 1.86 31 5.71 2.49 partnerships in Angola? (1-To no degree at all, 10-To a very significant degree) 92 World Bank Group Country Opinion Survey 2015: Angola G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 6 7.50 2.26 29 6.90 1.92 I find the information on the World Bank Group’s websites 6 7.83 2.48 31 7.52 1.90 useful. The World Bank Group’s social media channels are valuable 4 6.50 2.89 12 7.25 2.22 sources of information about the institution When I need information from the World Bank Group I know 11 7.09 2.77 35 6.17 2.63 how to find it The World Bank Group is responsive to my information 7 5.14 3.34 20 5.65 2.92 requests and inquiries 93 World Bank Group Country Opinion Survey 2015: Angola Appendix E: Responses to Selected Questions by Year20 *All data presented in this appendix are weighted. As a result, means of the FY 2015 data and the total number of respondents each year will be slightly different from those in FY 2012 appendices. FY ’12 Number of comparable respondents = 108  FY ’15 Number of comparable respondents = 83 By weighting, FY 2012 and FY 2015 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2012 FY2015 Office of the President/Prime Minister 10.00% 10.00% Government institutions 25.00% 25.00% Bilateral/multilateral agencies 10.00% 10.00% Civil society 20.00% 20.00% Private sector 15.00% 15.00% Academia 10.00% 10.00% Media 10.00% 10.00% Office of the President/Prime Minister 10.00% 10.00% A. General Issues facing Angola In general, would you say that Angola is headed in...? Percentage of Respondents FY 2012 FY 2015 The right direction 56.6% 53.0% The wrong direction 15.2% 19.3% Not sure 28.3% 27.7% B. Overall Attitudes toward the World Bank Group year FY2012 FY2015 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 104 5.03 2.30 79 4.52 2.46 Angola? (1-Not familiar at all, 10-Extremely familiar) year FY2012 FY2015 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 97 4.83 1.86 63 5.55 2.24 Group’s effectiveness in Angola.* (1-Not effective at all, 10-Very effective) *Significantly different between FY2015 and FY2012 20 Only those questions that were asked in the FY ’12 and FY ’15 country opinion surveys, with similar response scales/options, are presented. 94 World Bank Group Country Opinion Survey 2015: Angola B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Angola? (1-Strongly disagree, 10-Strongly agree) year FY2012 FY2015 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 86 5.34 2.01 54 6.55 2.24 development in Angola* The World Bank Group’s work is aligned with what I consider 84 5.57 2.08 57 6.50 2.35 the development priorities for Angola* The World Bank Group supports programs and strategies 78 5.57 2.00 50 6.34 2.32 that are realistic for Angola* The World Bank Group treats clients and stakeholders in 80 7.14 2.21 35 6.49 2.13 Angola with respect *Significantly different between FY2015 and FY2012 To what extent is the World Bank Group an effective development partner in Angola, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY2012 FY2015 N Mean SD N Mean SD Responsiveness* 68 4.27 2.08 39 7.00 2.07 Flexibility (in terms of the institution’s products and services)* 57 4.06 1.98 47 5.76 2.39 Flexibility (in terms of changing country circumstances)* 65 4.27 2.01 41 5.44 2.13 Being inclusive* 69 5.25 2.08 43 6.31 1.97 Openness (sharing data and other information) 83 6.57 2.23 44 6.62 2.43 Staff accessibility 74 6.13 2.54 42 6.12 2.37 Straightforwardness and honesty 71 6.66 2.01 49 6.22 2.81 Ease of access to the people at the World Bank Group who 46 5.62 2.65 are making decisions important to my work Collaboration with civil society 51 5.13 2.77 Collaboration with the Government* 79 6.79 1.89 49 7.89 2.02 Collaboration with other donors and development partners* 70 6.05 2.04 46 6.92 2.19 Collaboration with the private sector 39 5.19 2.19 The speed in which it gets things accomplished on the 44 5.93 2.47 ground Being a long-term partner 51 7.61 2.35 *Significantly different between FY2015 and FY2012 C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Angola? (1-Not effective at all, 10-Very effective) year FY2012 FY2015 N Mean SD N Mean SD Education* 60 5.07 2.15 34 6.99 2.68 Health* 59 5.11 1.93 34 6.74 2.56 Municipal infrastructure 30 5.92 2.26 Water and sanitation* 73 5.04 2.24 39 6.35 2.87 Agriculture and rural development 41 6.63 2.29 Private sector development* 48 4.38 2.00 30 5.87 2.61 Poverty reduction* 84 5.02 2.14 44 6.23 2.74 Economic growth* 62 4.67 2.30 36 6.11 2.58 *Significantly different between FY2015 and FY2012 95 World Bank Group Country Opinion Survey 2015: Angola C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Angola? (1-Strongly disagree, 10-Strongly agree) year FY2012 FY2015 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 85 5.03 2.02 46 5.59 2.28 Program 4 Result, etc.) meet the needs of Angola The World Bank Group meets Angola’s needs for knowledge 82 5.00 1.98 48 5.17 2.10 services (e.g., research, analysis, data, technical assistance) D. The World Bank Group’s Knowledge Work and Activities In Angola, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY2012 FY2015 N Mean SD N Mean SD Are timely* 69 4.24 1.89 47 6.49 2.32 Include appropriate level of stakeholder involvement during 73 4.66 2.07 41 6.55 2.30 preparation* Lead to practical solutions 42 6.46 2.38 Are accessible (well written and easy to understand)* 73 5.59 2.23 47 6.88 2.07 Are source of relevant information on global good practices* 86 6.29 2.05 50 7.60 1.99 Are adequately disseminated* 80 4.78 2.27 47 5.78 2.71 Are translated enough into local language 67 5.84 2.41 44 5.78 2.38 Are adaptable to Angola’s specific development challenges 79 5.32 2.04 44 6.36 2.04 and country circumstances* *Significantly different between FY2015 and FY2012 year FY2012 FY2015 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 89 6.31 2.04 57 6.73 2.38 development results in your country? Overall, how would you rate the technical quality of the World 81 6.54 1.96 52 7.54 1.62 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2015 and FY2012 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY2012 FY2015 N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly* 52 5.35 2.30 34 4.15 2.26 The World Bank Group effectively m onitors and evaluates the 84 5.94 2.26 48 7.33 2.32 projects and program s it s upports * The World Bank Group’s approvals and reviews are done in a 55 5.09 2.15 39 5.96 2.45 tim ely fas hion The World Bank Group’s “Safeguard Policy� requirem ents are 55 6.27 2.15 35 6.38 2.55 reas onable The World Bank Group’s conditions on its lending are 63 6.34 2.29 28 5.70 2.76 reas onable The World Bank Group takes decis ions quickly in Angola 41 4.19 2.71 Working with the World Bank Group increas es Angola’s 79 6.71 2.29 51 6.89 2.94 ins titutional capacity Where country s ys tem s are adequate, the World Bank Group 50 6.55 2.20 34 6.81 2.49 m akes appropriate us e of them The World Bank Group provides effective im plem entation 44 6.70 2.56 s upport *Significantly different between FY2015 and FY2012 96 World Bank Group Country Opinion Survey 2015: Angola G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents FY 2012 FY 2015 Yes 25.3% 19.7% No 74.7% 80.3% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2012 FY 2015 Yes 23.3% 18.3% No 76.7% 81.7% Were you able to obtain this information? Percentage of Respondents FY 2012 FY 2015 Yes 95.5% 71.4% No 4.5% 28.6% Do you have access to the Internet? Percentage of Respondents FY 2012 FY 2015 Yes 95.0% 100.0% No 5.0% 0.0% Do you use/have used the World Bank Group website?* Percentage of Respondents FY 2012 FY 2015 Yes 63.9% 49.2% No 36.1% 50.8% *Significantly different between FY2015 and FY2012 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY2012 FY2015 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate.* 53 6.06 2.01 33 7.18 1.86 I find the information on the World Bank Group’s websites 60 6.70 1.78 35 7.78 1.95 useful.* When I need information from the World Bank Group I know 65 5.76 2.47 45 6.72 2.76 how to find it The World Bank Group is responsive to my information 46 6.28 2.51 27 5.18 3.06 requests and inquiries *Significantly different between FY2015 and FY2012 97 World Bank Group Country Opinion Survey 2015: Angola Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 5.29 6.07 5.40 5.50 5.32 5.67 5.26 5.89 5.35 5.69 5.67 4.69 Group’s effectiveness in Angola. Overall the World Bank Group currently plays a relevant 5.86 7.00 6.31 5.95 6.24 6.05 6.25 6.00 6.07 6.54 5.88 7.07 role in development in Angola The World Bank Group’s work is aligned with what I 6.00 6.50 6.32 6.10 6.28 6.16 6.19 6.40 6.16 6.47 6.40 5.81 consider the development priorities for Angola Responsiveness 6.46 7.30 6.65 6.79 6.88 6.27 6.64 6.89 6.81 6.45 6.79 6.38 Flexibility (in terms of the institution’s products and 5.74 5.42 5.77 5.60 5.48 6.12 5.68 5.83 5.88 5.25 5.76 5.58 services) Flexibility (in terms of changing country circumstances) 5.73 5.27 5.74 5.58 5.43 6.20 5.57 6.00 6.00 5.00 5.72 5.64 Being inclusive 6.35 5.70 6.00 6.67 6.31 6.07 6.37 5.92 6.45 5.67 6.09 6.64 Openness (sharing data and other information) 6.38 7.00 6.53 6.53 6.53 6.53 6.61 6.36 6.54 6.50 6.30 7.40 Staff accessibility 5.97 6.91 6.29 6.46 6.36 6.31 6.13 6.79 6.23 6.62 6.49 5.78 Straightforwardness and honesty 6.22 6.50 6.10 6.84 6.51 6.07 6.30 6.62 6.46 6.15 6.38 6.36 Ease of access to the people at the World Bank Group 5.17 6.64 5.68 5.79 5.66 5.81 5.33 6.47 5.58 6.08 5.64 6.00 who are making decisions important to my work Collaboration with civil society 5.54 4.55 5.26 5.58 5.17 5.87 5.33 5.50 5.77 4.00 5.11 6.15 Collaboration with the Government 7.33 8.58 7.91 7.13 7.60 7.85 7.59 7.81 7.44 8.21 7.86 7.00 Collaboration with other donors and development 6.40 7.10 6.91 6.33 6.76 6.73 6.61 7.08 6.39 7.82 6.88 6.30 partners Collaboration with the private sector 5.34 5.33 5.61 5.14 5.04 6.29 5.23 6.00 5.69 4.70 5.45 5.44 The speed in which it gets things accomplished on the 5.47 5.70 5.17 6.29 5.70 5.15 5.74 5.00 5.74 5.00 5.44 5.82 ground Being a long-term partner 7.46 8.09 7.63 8.00 7.62 8.06 7.70 7.92 7.76 7.75 7.97 7.08 To what extent does the World Bank Group’s work help to 5.93 6.75 6.29 5.95 6.41 5.74 6.05 6.54 6.03 6.57 6.21 6.07 achieve development results in Angola? The World Bank Group’s financial instruments meet the 4.88 5.91 5.53 4.85 5.50 5.00 5.19 5.67 5.10 5.92 5.42 5.08 needs of Angola The World Bank Group meets Angola’s needs for 4.97 5.00 5.29 4.80 4.97 5.47 4.91 5.69 5.33 4.62 4.97 5.64 knowledge services The World Bank Group's knowledge work and activities are adaptable to Angola’s specific development 5.91 6.70 6.11 5.88 5.81 6.58 6.10 5.85 6.10 5.83 5.94 6.30 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 6.21 7.42 6.67 6.62 6.66 6.63 6.68 6.56 6.50 7.15 6.56 6.93 to development results in your country? Overall, how would you rate the technical quality of the 7.05 7.83 7.29 7.32 7.29 7.33 7.23 7.50 7.20 7.62 7.33 7.21 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Angola 3.81 4.50 4.14 3.85 4.04 4.00 4.12 3.80 4.00 4.09 4.03 4.00 Where country systems are adequate, the World Bank 7.12 6.00 6.52 7.42 7.05 6.50 6.54 7.67 7.00 6.38 6.85 6.83 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 98 World Bank Group Country Opinion Survey 2015: Angola Appendix G: Angola FY 2015 Questionnaire World Bank Group Country Survey FY15 – Angola The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Angola or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Angola, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Angola. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING ANGOLA A1. In general would you say that Angola is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 99 World Bank Group Country Opinion Survey 2015: Angola SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Angola. Please identify which of the following you consider the most important development priorities in Angola? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Education assistance) 2 Food security 18 Poverty reduction Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 19 Energy expenditure, fiscal system reform) 4 Global/regional integration 20 Transport (e.g., roads, bridges, transportation) 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Private sector development 22 Agricultural development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence Economic growth (i.e., economic diversification, 9 Anti corruption 25 development of non-oil sectors) 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework Communicable/non-communicable diseases (e.g., 12 Financial markets 28 Ebola, Dengue, Malaria, etc.) 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health 100 World Bank Group Country Opinion Survey 2015: Angola SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Angola? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Private sector development Economic growth (i.e., economic diversification, 3 18 Foreign direct investment development of non-oil sectors) 4 Climate change (e.g., mitigation, adaptation) 19 Education 5 Global/regional integration 20 Energy Public sector governance/reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted social 10 25 Health assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets Communicable/non-communicable diseases (e.g., 14 29 Trade and exports Ebola, Dengue, Malaria, etc.) 15 Information and communications technology 30 Food security 101 World Bank Group Country Opinion Survey 2015: Angola SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Angola? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 102 World Bank Group Country Opinion Survey 2015: Angola SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Angola? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Angola. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Angola solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Angola, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Angola? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) 2 Crime and violence 18 Private sector development 3 Transport (e.g., roads, bridges, transportation) 19 Water and sanitation 4 Agricultural development 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Poverty reduction Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 23 Trade and exports expenditure, fiscal system reform) Economic growth (i.e., economic diversification, 8 Health 24 development of non-oil sectors) 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework Communicable/non-communicable diseases (e.g., 11 Education 27 Ebola, Dengue, Malaria, etc.) 12 Energy 28 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 103 World Bank Group Country Opinion Survey 2015: Angola SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Angola? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   5 Capacity development   6 Technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 9   knowledge sharing) 10 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Angola? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B6 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B7 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10  achieve development goals) When thinking about how to improve capacity building in Angola to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B9 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B10 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B11 1 2 3 4 5 6 7 8 9 10  achieve development goals) 104 World Bank Group Country Opinion Survey 2015: Angola SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Angola? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Angola 17 Other (please specify): __________________________________________________ 18 Don’t know B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Angola? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B14. To what extent do you believe that the World Bank Group’s work and support help the poorest in Angola? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 105 World Bank Group Country Opinion Survey 2015: Angola SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Parliament 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Angola? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B16 1 2 3 4 5 6 7 8 9 10  relevant role in development in Angola The World Bank Group’s work is aligned with what I B17 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Angola The World Bank Group supports programs and B18 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Angola The World Bank Group treats clients and B19 1 2 3 4 5 6 7 8 9 10  stakeholders in Angola with respect To what extent is the World Bank Group an effective development partner in Angola, in terms of each of the following? To no To a very Don't degree at significant know all degree B20 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B21 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B22 1 2 3 4 5 6 7 8 9 10  circumstances) B23 Being inclusive 1 2 3 4 5 6 7 8 9 10  B24 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B27 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B28 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B29 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B30 1 2 3 4 5 6 7 8 9 10  partners B31 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B32 1 2 3 4 5 6 7 8 9 10  the ground B33 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  106 World Bank Group Country Opinion Survey 2015: Angola SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B34. To be a more effective development partner in Angola, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B35. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 107 World Bank Group Country Opinion Survey 2015: Angola SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Angola? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  Communicable/non-communicable diseases (e.g., 9 1 2 3 4 5 6 7 8 9 10  Ebola, Dengue, Malaria, etc.) 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  Economic growth (i.e., economic diversification, 16 1 2 3 4 5 6 7 8 9 10  development of non-oil sectors) 17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Health 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  108 World Bank Group Country Opinion Survey 2015: Angola SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Angola? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Education 1 2 3 4 5 6 7 8 9 10  2 Health 1 2 3 4 5 6 7 8 9 10  3 Municipal infrastructure 1 2 3 4 5 6 7 8 9 10  4 Water and sanitation 1 2 3 4 5 6 7 8 9 10  5 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  6 Private sector development 1 2 3 4 5 6 7 8 9 10  7 Poverty reduction 1 2 3 4 5 6 7 8 9 10  8 Economic growth 1 2 3 4 5 6 7 8 9 10  C3. Where are the World Bank Group’s decisions made primarily that support the program in Angola? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Angola? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Angola? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Angola The World Bank Group meets Angola’s needs C6 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Angola? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 109 World Bank Group Country Opinion Survey 2015: Angola SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Angola, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Angola’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 110 World Bank Group Country Opinion Survey 2015: Angola SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Angola Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Angola’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Angola? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the way the World Bank Group operates in Angola? (Select only one response) 1 The World Bank Group takes too much risk in Angola 2 The World Bank Group does not take enough risk in Angola 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E12. Which of the following best describes the WBG’s support in Angola? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Angola 2 The World Bank Group is not sufficiently selective in Angola, and it is involved in too many areas of development 3 Don’t know 111 World Bank Group Country Opinion Survey 2015: Angola SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN ANGOLA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Angola? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Angola’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its experts as related to Angola’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of reimbursable advisory services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Angola, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Angola? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Angola 6 Don’t know 112 World Bank Group Country Opinion Survey 2015: Angola SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Angola? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 Mobile phones conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G8 Yes No Twitter, YouTube, Flickr)? G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G10 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G11 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G12 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G13 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G14 1 2 3 4 5 6 7 8 9 10  requests and inquiries 113 World Bank Group Country Opinion Survey 2015: Angola SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 114 World Bank Group Country Opinion Survey 2015: Angola SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Angola? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Angola? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Angola? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Luanda 2 Benguela 3 Huambo 4 Other Thank you for completing the survey! 115