World Bank Group Country Opinion Survey 2018: The Gambia FY 2018 Gambia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2019 World Bank Group Country Opinion Survey 2018: The Gambia Acknowledgements The Gambia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from The Gambia country team and independent consultant Gabriel Gomez. In particular, PORG is grateful for the support from Lydia Mesfin Asseres (Operations Officer) who coordinated the survey related activities from Banjul, The Gambia. 1 World Bank Group Country Opinion Survey 2018: The Gambia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing The Gambia ..............................................8 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Effectiveness................................................................18 VII. How the World Bank Group Operates .......................................21 VIII. World Bank Group’s Knowledge and Instruments .....................27 IX. The Future Role of the World Bank Group in The Gambia .........31 X. Communication and Outreach ..................................................38 XI. Appendices ................................................................................43 THE GAMBIA 2 World Bank Group Country Opinion Survey 2018: The Gambia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in The Gambia perceive the WBG. The survey explored: ▪ General Issues Facing The Gambia ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in The Gambia ▪ Communication and Information Sharing ▪ Background Information II. Methodology From May to July 2018, 517 stakeholders of the WBG in The Gambia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; ministries/ministerial departments/implementation agencies; Project Implementation Units (PIUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local government; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 222 stakeholders participated in the survey (43% response rate). Respondents received and completed the questionnaires via email or completed the questionnaire with the presence of an independent fielding consultant. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’15 (response rate was 42%, N=274). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’15 COS report and the non- weighted data presented in appendices A, B, C, D and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 101). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendices A and B for data on all survey questions. Appendices C, D, E and F present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2018: The Gambia III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community-based organizations, trade unions, and faith-based groups were combined in the “CSO” category; and the small number of respondents from bilateral and multilateral agencies, the media, academia/research institutes/think tanks, and the judiciary branch were included in the “Other” category. There were no respondents from private foundations, youth groups, and the judiciary branch. 4 World Bank Group Country Opinion Survey 2018: The Gambia III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2018: The Gambia III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from the Lower River, Central River, North Bank and Upper River regions, they were combined into a single category. Geographic location comparisons can be found in Appendix C (page 91). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2018: The Gambia III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’15 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’18 = 5.4; weighted mean in FY’15 = 5.5)1. ▪ Respondents’ levels of familiarity with the WBG were significantly correlated with their ratings of the WBG’s overall effectiveness in The Gambia. 1 Please refer to Appendix E (page 101) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2018: The Gambia IV. General Issues Facing The Gambia Headed in the Right Direction2 ▪ Year comparison: Respondents in this year’s Country Survey were significantly more positive about the prospects of The Gambia compared to respondents in the FY’15 Country Survey. 2 Percentages presented in the chart were calculated based on weighted data from FY’15 and FY’18. 8 World Bank Group Country Opinion Survey 2018: The Gambia IV. General Issues Facing The Gambia (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the most important development priorities in The Gambia were “agricultural development” (30%), “job creation/employment” (25%), and “food security” (24%). 9 World Bank Group Country Opinion Survey 2018: The Gambia IV. General Issues Facing The Gambia (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the biggest contributors to poverty reduction in The Gambia were “agricultural development” (30%), “rural development” (29%), “education” (28%), “job creation/ employment” (28%), and “economic growth” (27%). 10 World Bank Group Country Opinion Survey 2018: The Gambia IV. General Issues Facing The Gambia (continued) The Gambia as a Fragile State 11 World Bank Group Country Opinion Survey 2018: The Gambia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’15 Country Survey most often attributed failed or slow WBG assisted reform efforts to “lack of/inadequate levels of capacity in Government” (35%), to that “there is not an adequate level of citizen/civil society participation” (31%), and to “political pressures and obstacles (26%). 12 World Bank Group Country Opinion Survey 2018: The Gambia V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) WBG Staff Preparedness 3 Means presented in the charts on this page were calculated based on weighted data. 13 World Bank Group Country Opinion Survey 2018: The Gambia V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group Staff’s Skills Mix to Tackle Fragility 14 World Bank Group Country Opinion Survey 2018: The Gambia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups 15 World Bank Group Country Opinion Survey 2018: The Gambia V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest values to The Gambia were its “financial resources” (47%), “capacity development” (47%), “technical assistance” (32%), and “policy advice, studies, analyses” (32%). 16 World Bank Group Country Opinion Survey 2018: The Gambia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest weaknesses in its work in The Gambia were “not collaborating enough with stakeholders outside the Government” (20%), and “not willing to honestly criticize policies and reform efforts in the country” (17%). 17 World Bank Group Country Opinion Survey 2018: The Gambia VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education 7.4 7.8 Public sector governance/reform 6.7 6.5 Economic growth 6.5 6.9 Energy 6.4 6.4 Food security 6.3 6.6 Gender equity 6.3 6.4 Water and sanitation* 6.2 6.8 Poverty reduction* 6.2 6.9 Agriculture and rural development* 6.2 7.0 Climate change 6.2 6.3 Information and communications technology 6.1 5.8 Communicable diseases 6.0 Global/regional integration 6.0 5.7 Natural resource management 5.9 5.6 Health system reform* 5.7 7.2 Equality of opportunity 5.7 5.8 Judiciary reform 5.6 Transport* 5.5 6.2 Local governance and institutions 5.4 Security reform 5.3 Social cohesion 5.3 Job creation/employment 5.3 5.8 Tourism 5.3 Financial markets* 5.1 6.0 Private sector development* 5.1 6.4 FY 2018 Anti corruption 5.1 4.6 FY 2015 Social protection* 4.9 5.8 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in The Gambia?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2018 and FY 2015) 4 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 18 World Bank Group Country Opinion Survey 2018: The Gambia VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 44) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 19 World Bank Group Country Opinion Survey 2018: The Gambia VI. Sectoral Effectiveness (continued) WBG’s Impact on Gender and Climate Change Helping the Poorest6 6 Percentages presented in the chart were calculated based on weighted data. 20 World Bank Group Country Opinion Survey 2018: The Gambia VII. How the World Bank Group Operates The World Bank Group’s Work in The Gambia: Year Comparison7 The World Bank Group’s Work in The Gambia: Collaboration 7 Means in the chart were calculated based on weighted data. 21 World Bank Group Country Opinion Survey 2018: The Gambia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2018: The Gambia VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 23 World Bank Group Country Opinion Survey 2018: The Gambia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2018: The Gambia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 25 World Bank Group Country Opinion Survey 2018: The Gambia VII. How the World Bank Group Operates (continued) Mobilizing Finance for Development from Private Sector Sources Effectiveness of WBG’s Support 26 World Bank Group Country Opinion Survey 2018: The Gambia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities ▪ Stakeholder groups: Respondents from the Office of the President/Prime Minister/ Minister and employees of PMUs/consultants/contractors working on WBG supported projects/programs indicated the most frequent usage of the WBG’s knowledge work and activities (“weekly/monthly”) compared to respondents from other stakeholder groups. 27 World Bank Group Country Opinion Survey 2018: The Gambia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting The Gambia’s Knowledge Needs10 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 10 Means in the charts on this page were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2018: The Gambia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities11 11 Means in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2018: The Gambia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting The Gambia’s Needs for Financial Instruments12 (Indicator Question) 12 Means in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2018: The Gambia IX. The Future Role of the WBG in The Gambia Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should “reach out more to groups outside of Government” (39%) and “increase the level of capacity development in the country” (32%) to make itself of greater value in The Gambia. 31 World Bank Group Country Opinion Survey 2018: The Gambia IX. The Future Role of the WBG in The Gambia (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should work more with “NGOs/community-based organizations” (37%), “beneficiaries” (34%), and “private sector” (30%) to ensure better development results in The Gambia. 32 World Bank Group Country Opinion Survey 2018: The Gambia IX. The Future Role of the WBG in The Gambia (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should focus its resources on “agricultural development” (44%), “education” (25%), and “public sector governance/reform” (23%). 33 World Bank Group Country Opinion Survey 2018: The Gambia IX. The Future Role of the WBG in The Gambia (continued) Future Combination of the WBG Services ▪ Year comparison: Respondents in the previous FY’15 Country Survey were significantly more likely to indicate that the WBG should offer more “financial services”. This year’s respondents were significantly more likely to indicate that “the combination is appropriate for The Gambia”. 34 World Bank Group Country Opinion Survey 2018: The Gambia IX. The Future Role of the WBG in The Gambia (continued) The WBG Playing a Leading Role vs. Other Donors 35 World Bank Group Country Opinion Survey 2018: The Gambia IX. The Future Role of the WBG in The Gambia (continued) The WBG Collaboration with the UN 36 World Bank Group Country Opinion Survey 2018: The Gambia IX. The Future Role of the WBG in The Gambia (continued) Partnering with UN and Other Organizations 37 World Bank Group Country Opinion Survey 2018: The Gambia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 64) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they got most of their information about economic and social development issues in The Gambia from “local newspapers” (50%) and “Internet” (45%). 38 World Bank Group Country Opinion Survey 2018: The Gambia X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they would prefer to receive information from the WBG through “World Bank Group’s website” (47%), “WBG’s publications and other written materials” (39%), and “WBG’s seminars/workshops/conferences” (34%). 39 World Bank Group Country Opinion Survey 2018: The Gambia X. Communication and Outreach (continued) Frequency of Interaction with the WBG Face-to-Face Access to the WBG 40 World Bank Group Country Opinion Survey 2018: The Gambia X. Communication and Outreach (continued) Access to the Internet13 ▪ 77 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. The WBG Website Usage 13 Percentages presented in the charts on this page were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2018: The Gambia X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Frequency Visiting WBG Websites and Social Media 42 World Bank Group Country Opinion Survey 2018: The Gambia XI. Appendices A. Responses to All Questions across All Respondents...................... 44 B. Responses to All Questions by Stakeholder Groups ...................... 64 C. Responses to Indicator Questions by Geographic Location........... 91 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group .......................................................... 94 E. Responses to Selected Questions by Year................................... 101 F. Indicator Questions as a Function of Exposure to the WBG ........ 108 G. The Gambia FY 2018 COS Questionnaire .................................... 109 THE GAMBIA 43 World Bank Group Country Opinion Survey 2018: The Gambia Appendix A: Responses to All Questions across All Respondents (N=222) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Gambia Percentage of Respondents 1. In general, would you say that Gambia is headed in ... ? (N=195) The right direction 72.8% The wrong direction 7.7% Not sure 19.5% 44 World Bank Group Country Opinion Survey 2018: The Gambia A. General Issues Facing Gambia (continued) 2. Listed below are a number of development priorities in Gambia. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Gambia. (Choose no more than THREE) (Responses Combined; N=208) Public sector governance/reform (i.e., government effectiveness, public financial 49.5% management, public expenditure, fiscal system reform) Security reform 38.9% Agriculture and rural development 26.0% Job creation/employment (e.g., youth, women, migrants) 22.1% Education (incl. primary, secondary, and higher) 16.3% Health system reform 14.9% Energy 14.4% Food security 13.9% Transport (e.g., roads, bridges, transportation) 10.1% Social protection (e.g., pensions, targeted social assistance) 8.7% Private sector development 8.7% Economic growth 7.7% Social cohesion 6.7% Poverty reduction 6.3% Local governance and institutions 6.3% Gender equity (closing the gap between women and men, and boys and girls) 4.3% Crime and violence 4.3% Information and communications technology 4.3% Urban development 3.4% Tourism 3.4% Natural resource management (e.g., fishery) 2.9% Anti corruption 2.9% Climate change (e.g., mitigation, adaptation) 2.4% Water and sanitation 1.9% Trade and exports 1.9% Global/regional integration 1.0% Pollution 1.0% Judiciary reform 1.0% Communicable diseases 1.0% Financial markets 0.5% Disaster risk management 0.5% Equality of opportunity (i.e., social inclusion) 0.5% Gender based violence 0.0% 45 World Bank Group Country Opinion Survey 2018: The Gambia A. General Issues Facing Gambia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Gambia? (Choose no more than THREE) (Responses Combined; N=217) Agriculture and rural development 53.0% Economic growth 31.8% Anti corruption 30.0% Job creation/employment (e.g., youth, women, migrants) 29.5% Private sector development 17.1% Public sector governance/reform (i.e., government effectiveness, public financial 17.1% management, public expenditure, fiscal system reform) Education (incl. primary, secondary, and higher) 15.7% Trade and exports 11.1% Food security 9.2% Local governance and institutions 8.3% Social protection (e.g., pensions, targeted social assistance) 8.3% Energy 8.3% Natural resource management (e.g., fishery) 6.9% Equality of opportunity (i.e., social inclusion) 6.0% Transport (e.g., roads, bridges, transportation) 5.5% Health system reform 4.1% Gender based violence 3.7% Crime and violence 2.8% Financial markets 2.8% Tourism 2.8% Water and sanitation 2.3% Urban development 2.3% Judiciary reform 1.8% Disaster risk management 1.8% Information and communications technology 1.8% Social cohesion 1.4% Pollution 1.4% Security reform 1.4% Communicable diseases 0.9% Climate change (e.g., mitigation, adaptation) 0.9% Gender equity (closing the gap between women and men, and boys and girls) 0.9% Global/regional integration 0.5% 46 World Bank Group Country Opinion Survey 2018: The Gambia A. General Issues Facing Gambia (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Gambia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=195) More diversified economic growth (with focus on agriculture, tourism, fishery, 37.9% trade) Education and training that better ensure job opportunity 33.8% Greater access to micro-finance for the poor 30.8% Better quality public services (e.g., power and electricity) 20.5% More reliable social safety net 15.9% More diversified entrepreneurial opportunities (that take into consideration the 12.8% existing small market) Better opportunity for the poor who live in rural areas 11.8% Better employment opportunities for young people 10.8% Greater voice and participation for citizens to help ensure greater accountability 8.7% Greater access to health and nutrition for citizens 8.2% A growing middle class 5.1% Better employment opportunities for women 1.0% Better opportunity for the poor who live in urban areas 0.0% Other 0.0% 5. When considering the characteristics of a fragile state, please identify which Percentage of Respondents of the following best illustrate fragility in Gambia. (Choose no more than TWO) (Responses Combined; N=201) Lack of job opportunities 25.9% High public debt 22.4% Weak institutional capacity 19.9% Lack of security (i.e., conflict and violence) 15.9% Migration 15.4% Political uncertainty 14.9% Weak infrastructure 12.9% High levels of corruption 12.4% Weak accountability 11.4% Policy inconsistency 9.5% None. I do not consider Gambia a fragile state. 8.5% Food insecurity 8.0% Lack of access to development finance 7.5% Weak social cohesion 7.0% Other 0.5% 47 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Gambia? (1- 218 n/a 5.31 2.48 Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 198 20 6.36 2.20 in Gambia. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Gambia solve its most complicated 176 37 6.94 2.07 development challenges? (1-To no degree at all, 10-To a very significant degree) 48 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Gambia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Gambia? (Choose no more than THREE) (Responses Combined; N=219) Agriculture and rural development 40.6% Public sector governance/reform (i.e., government effectiveness, public financial 39.3% management, public expenditure, fiscal system reform) Education (incl. primary, secondary, and higher) 25.1% Energy 22.8% Job creation/employment (e.g., youth, women, migrants) 22.4% Private sector development 14.6% Health system reform 14.2% Transport (e.g., roads, bridges, transportation) 12.8% Economic growth 11.9% Poverty reduction 10.0% Social protection (e.g., pensions, targeted social assistance) 8.7% Gender equity (closing the gap between women and men, and boys and girls) 7.8% Food security 7.3% Local governance and institutions 7.3% Trade and exports 6.8% Security reform 5.9% Anti corruption 5.0% Equality of opportunity (i.e., social inclusion) 4.1% Water and sanitation 3.2% Natural resource management (e.g., fishery) 2.7% Information and communications technology 2.7% Financial markets 2.3% Climate change (e.g., mitigation, adaptation) 2.3% Tourism 1.8% Urban development 1.8% Judiciary reform 1.8% Disaster risk management 1.8% Pollution 1.4% Crime and violence 1.4% Communicable diseases 0.9% Global/regional integration 0.5% Gender based violence 0.0% Social cohesion 0.0% 49 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) Percentage of Respondents (N=165) 5. When thinking about the World Bank Group’s role, which Second activity do you believe is of greatest VALUE and which Greatest Greatest activity is of second greatest value in Gambia? Value Value Combined Financial resources 32.1% 16.4% 48.5% Technical assistance 12.1% 16.4% 28.5% Capacity development related to World Bank Group 12.1% 15.8% 27.9% supported projects Policy advice, studies, analyses 13.9% 9.1% 23.0% Implementation support 6.1% 6.7% 12.7% Mobilizing third party financial resources 3.0% 9.1% 12.1% Donor coordination 6.1% 5.5% 11.5% Data and statistics 4.8% 5.5% 10.3% Strategy formulation (e.g., PRSP assistance) 2.4% 6.1% 8.5% Promoting knowledge sharing 1.8% 6.7% 8.5% Bringing together different groups of stakeholders 4.2% 3.0% 7.3% Other 1.2% 0.0% 1.2% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Gambia? (Choose no more than TWO) (Responses Combined; N=209) Inadequate World Bank Group’s staffing in Gambia 22.5% World Bank Group’s processes too slow 15.8% Don’t know 14.4% Not collaborating enough with private sector 13.4% Too influenced by developed countries 13.4% Not enough public disclosure of its work 12.4% Not willing to honestly criticize policies and reform efforts in the country 12.0% World Bank Group’s processes too complex 11.0% Not adequately sensitive to political/social realities in Gambia 9.6% Not collaborating enough with civil society (including NGOs, CBOs, beneficiary 9.1% representatives) Inadequate number of World Bank Group staff members located in the country 8.6% The credibility of its knowledge/data 6.2% Staff too inaccessible 5.7% Not aligned with country priorities 4.8% Not adequately collaborating with organizations such as bilaterals, multilaterals, 4.3% trust funds, UN agencies Not sufficiently focused on results 3.3% Its advice and strategies do not lend themselves to practical problem solving 3.3% Not in it for the long term 2.9% Not focused enough on issues that are unique to post-conflict countries 2.4% Not exploring alternative policy options 1.9% Other 1.9% Arrogant in its approach 1.0% 50 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Gambia? (Select only ONE response) (N=215) To a fully sufficient degree 15.3% To a somewhat sufficient degree 37.7% To a somewhat insufficient degree 20.9% To a very insufficient degree 11.6% Don’t know 14.4% 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Gambia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 111 84 6.25 2.19 2. Development Policy Financing (DPF) 118 73 6.58 1.99 3. Program-for-Results Financing (PforR) 94 89 6.96 2.04 4. Trust funds and grants 119 73 6.45 2.11 5. MIGA Guarantees 65 115 6.22 2.17 6. IFC Investment Services 76 107 6.12 2.16 7. IFC Advisory Services 76 106 6.28 2.47 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=215) Local government 40.0% Beneficiaries 35.3% Private sector 29.3% NGOs/Community Based Organizations 22.8% Donor community 14.9% UN agencies 10.7% Parliament 10.2% Youth/university groups 7.4% Emerging donors 7.0% Academia/think tanks/research institutes 7.0% Media 3.3% Regional organizations (e.g., the Economic Community of West African States 2.3% [ECOWAS]) Don’t know 1.9% Foundations 1.4% Other 0.9% UN and regional peace keeping forces 0.5% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Gambia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 186 16 7.02 2.21 in Gambia* 11. The World Bank Group’s work is aligned with what I consider the 185 18 6.90 2.03 development priorities for Gambia* 51 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Gambia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 179 23 6.20 1.94 13. Flexibility (in terms of the institution’s products and services)* 155 44 5.52 1.96 14. Flexibility (in terms of changing country circumstances)* 154 44 5.99 2.01 15. Being inclusive* 154 41 6.23 2.09 16. Openness (sharing data and other information)* 158 31 6.85 2.22 17. Collaboration with the Government* 178 20 7.78 1.75 18. The speed in which it gets things accomplished on the ground* 161 40 5.90 2.20 19. Helping to bring discipline/effective supervision to implementation of 161 37 6.81 2.04 investment projects* 20. Collaboration with civil society* 149 51 5.82 2.11 21. Staff accessibility* 151 43 5.88 2.30 22. Collaboration with other donors and development partners* 151 47 6.99 1.99 23. Collaboration with the private sector* 138 61 5.96 2.05 24. Collaboration with the UN* 125 66 7.69 1.73 25. Straightforwardness and honesty* 144 53 7.58 1.87 26. Treating clients and stakeholders in Gambia with respect* 157 44 7.57 2.04 27. Being a long-term partner* 177 26 8.53 1.53 28. To what extent does the World Bank Group partner with the right people to Percentage of Respondents support work on the ground in Gambia? (Select only ONE response) (N=207) Nearly never 9.7% Rarely 4.8% Sometimes 28.5% Nearly always 31.9% Don’t know 19.8% Prefer not to answer 5.3% 29. Which TWO organizations do you think it is most valuable for the World Bank Group to collaborate with to tackle fragility in Gambia? (Select no more Percentage of Respondents than TWO) (Responses Combined; N=218) United Nations Development Program (UNDP) 37.2% The European Union 24.8% The African Development Bank 22.5% World Food Program (WFP) 21.6% The Economic Community of West African States (ECOWAS) peacekeeping 18.8% mission World Health Organization (WHO) 13.3% The Islamic Development Bank (IsDB) 11.0% Don’t know 8.7% The International Organization for Migration (IOM) 7.8% The International Red Cross and Red Crescent 5.0% None. I don’t believe the World Bank Group needs to partner with the UN 4.6% organizations. The Arab Bank for Economic Development in Africa (BADEA) 3.2% The United Nations International Children's Emergency Fund (UNICEF) 3.2% The International Committee of the Red Cross (ICRC) 1.8% 52 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) 30. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=212) Poor coordination within the Government 42.9% Poor donor coordination 34.9% Inadequate funding 25.5% Reforms are not well thought out in light of country challenges 24.1% Corruption 23.6% Political pressures and obstacles 21.2% Lack of/inadequate levels of capacity in Government 20.3% There is not an adequate level of citizen/civil society participation 17.5% The World Bank Group is not sensitive enough to political/social realities on the 14.2% ground There is an inadequate level of private sector participation and support 11.3% The World Bank Group does not provide the government with consistent support 10.8% throughout the reform effort Ongoing conflict and instability 5.7% Poor coordination within the World Bank Group 3.3% Other 2.8% C. World Bank Group’s Effectiveness and Results 1. In Gambia, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Gender (i.e., closing the gap between women and men, and boys and girls) 144 61 6.38 2.02 2. The impact of climate change 138 67 6.25 2.04 53 World Bank Group Country Opinion Survey 2018: The Gambia C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Gambia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 95 99 5.20 2.21 2. Gender equity (closing the gap between women and men, and boys and 124 67 6.37 2.03 girls) 3. Private sector development 120 68 5.32 2.12 4. Education (incl. primary, secondary, and higher) 154 38 7.47 1.87 5. Public sector governance/reform (i.e., government effectiveness, public 147 47 6.81 1.74 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 100 89 6.12 1.97 7. Food security 132 57 6.36 1.94 8. Energy 135 56 6.47 2.09 9. Water and sanitation 125 64 6.30 1.98 10. Job creation/employment (e.g., youth, women, migrants) 120 71 5.27 1.90 11. Health system reform 117 74 5.93 2.06 12. Financial markets 81 108 5.30 2.02 13. Transport (e.g., roads, bridges, transportation) 111 73 5.51 2.22 14. Agriculture and rural development 144 49 6.21 1.82 15. Natural resource management (e.g., fishery) 103 87 5.95 2.12 16. Climate change (e.g., mitigation, adaptation) 112 76 6.33 1.98 17. Poverty reduction 147 49 6.24 1.96 18. Anti corruption 105 88 5.17 2.32 19. Judiciary reform 94 95 5.66 2.24 20. Economic growth 133 57 6.58 1.93 21. Equality of opportunity (i.e., social inclusion) 96 96 5.91 2.16 22. Communicable diseases 88 98 6.06 2.04 23. Information and communications technology 96 93 6.11 2.03 24. Security reform 85 108 5.53 2.37 25. Tourism 86 105 5.53 2.27 26. Local governance and institutions 102 91 5.54 2.28 27. Social cohesion 93 102 5.60 2.36 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Gambia? (1-To no degree at all, 10-To a very significant 180 35 6.91 1.76 degree) Building and Strengthening Country Systems* N DK Mean SD 4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Gambia? 172 44 7.12 1.90 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Gambia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 168 48 6.05 2.00 needs of Gambia* 6. The World Bank Group meets Gambia’s needs for knowledge services (e.g., 162 51 5.92 1.94 research, analysis, data, technical assistance)* 54 World Bank Group Country Opinion Survey 2018: The Gambia C. World Bank Group’s Effectiveness and Results (continued) Mobilizing Finance for Development N DK Mean SD 7. How effectively does the World Bank Group help Gambia to mobilize finance for development from private sector sources? (1-Not effectively at all, 10-Very 120 95 6.30 2.39 effectively) How effectively does the World Bank Group support Gambia’s efforts … ? (1-Not effectively at all, 10-Very effectively) N DK Mean SD 8. To build stronger domestic resource mobilization systems in the 155 53 6.02 2.01 Government (e.g., tax collection) 9. To develop better and stronger data collection/analytics systems within the 155 51 6.39 1.96 Government 10. To strengthen the country’s crisis preparedness 127 74 6.01 1.98 Systematic Country Diagnosis and Country Partnership Framework Activities N DK Mean SD 11. How effectively does the World Bank Group’s SCD and CPF activities support Gambia’s efforts to manage crisis related risks? (1-Not effectively at all, 10-Very 60 140 6.93 2.08 effectively) 12. When considering the World Bank Group’s emphasis on risk preparedness and prevention, which of the following statements best describes recent WBG’s Percentage of Respondents activities? (Select only ONE response) (N=204) The World Bank Group is providing less valuable support than in the past, to enhance the Gambia’s ability to systematically identify and monitor risks by 13.2% drawing on the best data, technology, and knowledge The World Bank Group is providing more valuable support than in the past, to enhance the Gambia’s ability to systematically identify and monitor risks by 32.4% drawing on the best data, technology, and knowledge The World Bank Group’s approach and work related to systematically identifying 9.8% and monitoring risks in Gambia has remained constant Don’t know 44.6% D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=210) Weekly 14.3% Monthly 6.7% A few times a year 28.6% Rarely 24.8% Never 25.7% 55 World Bank Group Country Opinion Survey 2018: The Gambia D. The World Bank Group’s Knowledge Work and Activities (continued) In Gambia, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 152 53 6.14 1.97 3. Include appropriate level of stakeholder involvement during preparation 150 54 6.38 2.05 4. Lead to practical solutions 154 50 6.28 1.92 5. Are accessible (well written and easy to understand) 156 48 6.40 1.95 6. Are source of relevant information on global good practices 155 49 7.40 1.71 7. Are adequately disseminated 150 54 6.06 2.19 8. Are translated enough into local language 118 85 4.00 2.48 9. Are adaptable to Gambia’s specific development challenges and country 156 54 6.33 2.15 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 181 32 7.06 1.88 country?* (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 175 40 7.49 1.73 technical quality) E. Working with the World Bank Group 1. When working with the World Bank Group on programs, projects and other Percentage of Respondents activities, do you believe that the team … ? (Select only ONE response) (N=206) Almost never has the right skills mix to tackle the challenges of fragility 9.7% Rarely has the right skills mix to tackle the challenges of fragility 4.9% Sometimes has the right skills mix to tackle the challenges of fragility 27.7% Almost always has the right skills mix to tackle the challenges of fragility 26.2% Don’t know 25.7% Prefer not to answer 5.8% To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. The World Bank Group disburses funds promptly 147 53 4.97 2.64 3. The World Bank Group effectively monitors and evaluates the projects and 173 32 7.42 1.85 programs it supports 4. The World Bank Group’s approvals and reviews are done in a timely fashion 152 47 6.45 2.20 5. The World Bank Group’s “Safeguard Policy” requirements are reasonable 129 71 6.56 2.02 6. The World Bank Group’s conditions on its lending are reasonable 140 60 5.44 2.30 7. The World Bank Group takes decisions quickly in Gambia* 128 67 5.79 2.29 8. Working with the World Bank Group increases Gambia’s institutional 174 28 7.13 1.89 capacity 9. Where country systems (e.g., procurement, financial management, etc.) are 134 68 7.22 2.05 adequate, the World Bank Group makes appropriate use of them* WBG Staffing in Gambia N DK Mean SD 10. To what extent do you believe the World Bank Group is adequately staffed in 135 165 5.56 2.77 Gambia? (1-To no degree at all, 10-To a very significant degree) 56 World Bank Group Country Opinion Survey 2018: The Gambia F. The Future Role of the World Bank Group in Gambia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Gambia? (Choose no more than TWO) (Responses Combined; N=208) Increase the level of capacity development in the country 25.5% Help to bring discipline/effective supervision to implementation of World Bank 25.0% Group projects Leverage the private sector more (i.e., mobilize private sector development) 20.2% Collaborate more effectively with organizations such as bilaterals, multilaterals, 19.2% trust funds, UN agencies Collaborate more effectively with Government clients (e.g., national, state, local) 19.2% Reduce the complexity of obtaining World Bank Group financing 16.8% Work more with civil society and beneficiary representatives 15.9% Offer more innovative financial products 10.1% Provide more adequate data/knowledge/statistics/figures on Gambia’s economy 7.7% Improve the quality of its experts as related to Gambia’s specific challenges 6.3% Offer more innovative knowledge services (incl. knowledge exchange) 5.8% Work more with private sector 5.3% Improve the competitiveness of its financing compared to markets (e.g., cost, 5.3% timeliness, other terms) Increase the level of World Bank Group staffing in Gambia’s office 4.8% Ensure greater selectivity in its work 3.4% Work faster 2.9% Other 2.9% 2. When considering the combination of services that the World Bank Group offers in Gambia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Gambia? (Select only ONE response) (N=210) Financial services 31.0% Knowledge products 15.7% Convening services 1.4% None of the above 1.0% The combination is appropriate for Gambia 41.0% Don’t know 10.0% 3. What should the World Bank Group do to improve collaboration with the UN Percentage of Respondents in the field? (Choose no more than THREE) (Responses Combined; N=211) Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both institutions are 57.3% engaged Develop joint or complementary projects with the UN, leveraging each 51.7% organization’s comparative advantages Develop guidelines, framework and tools to facilitate operational cooperation and 46.4% cross-financing Organize more joint meetings and missions with the UN 43.6% Share more information about the World Bank Group’s activities, products, and 23.2% knowledge Involve UN experts to a greater degree in World Bank Group activities 23.2% Other 3.3% 57 World Bank Group Country Opinion Survey 2018: The Gambia F. The Future Role of the World Bank Group in Gambia (continued) 4A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Gambia? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=181) Public financial management 59.7% Access to basic services (e.g., health, water, energy) 47.5% Capacity of state institutions 30.9% Support domestic resource mobilization 25.4% Improving livelihoods 23.2% Food security 18.2% Jobs 16.6% Security reform 16.6% Social cohesion 11.6% Social safety nets 11.6% Access to justice systems 8.3% Crisis preparedness 5.5% Stimulating dialogue to promote peace and stability 5.0% Crisis response 4.4% Reducing gender based violence 4.4% Conflict resolution mechanisms 3.9% 4B. Which THREE areas below would benefit most from other donors in Gambia Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=173) Food security 35.3% Security reform 29.5% Improving livelihoods 27.2% Access to basic services (e.g., health, water, energy) 26.0% Capacity of state institutions 20.8% Support domestic resource mobilization 20.8% Stimulating dialogue to promote peace and stability 19.1% Access to justice systems 17.9% Public financial management 17.3% Social cohesion 16.8% Jobs 16.2% Reducing gender based violence 11.0% Crisis preparedness 10.4% Crisis response 9.8% Social safety nets 9.2% Conflict resolution mechanisms 4.6% 58 World Bank Group Country Opinion Survey 2018: The Gambia F. The Future Role of the World Bank Group in Gambia (continued) Degree 5. To what degree does the World Bank Group support with its Prefer resources (financial, technical, knowledge and convening power)? not to (1-To no degree at all, 10-To a very significant degree) N DK answer Mean SD Social cohesion 116 52 26 5.62 2.36 Public financial management 155 28 12 7.26 1.81 Reducing gender based violence 112 56 20 6.22 1.99 Crisis preparedness 111 59 19 6.40 2.03 Crisis response 112 57 21 6.28 2.18 Access to justice systems 106 60 24 5.99 2.18 Security reform 114 57 21 6.09 2.33 Conflict resolution mechanisms 110 57 23 6.01 2.31 Support domestic resource mobilization 143 36 14 6.37 2.23 Access to basic services (e.g., health, water, energy) 158 25 14 7.18 1.91 Capacity of state institutions 146 36 12 6.73 1.91 Jobs 131 40 15 5.68 2.36 Improving livelihoods 152 28 14 6.43 2.21 Food security 142 31 16 6.34 1.98 Social safety nets 124 52 18 5.88 2.16 Stimulating dialogue to promote peace and stability 122 52 18 5.99 2.49 G. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in Gambia? (N=204) Never 31.4% Less than once a year 11.8% Once a year to a few times a year 43.6% Less than once a month 3.4% At least once a month 7.4% At least once a week 2.5% 2. How much face-to-face access would you like to have with the World Bank Group in Gambia (i.e., discussions, meetings, conferences, workshops, training, Percentage of Respondents etc.)? (Select only ONE response) (N=204) I prefer more frequent interactions with the World Bank Group 74.0% I prefer the frequency of my interactions with the World Bank Group to be just 16.7% about the same as they are currently I prefer less frequent interactions with the World Bank Group 2.0% I prefer to have no face to face interactions with the World Bank Group 1.5% Prefer not to answer 5.9% 59 World Bank Group Country Opinion Survey 2018: The Gambia G. Communication and Information Sharing (continued) 3. How do you get most of your information about economic and social Percentage of Respondents development issues in Gambia? (Choose no more than TWO) (Responses Combined; N=214) Local newspapers 44.4% Internet 43.9% Local radio 29.9% Local television 21.5% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 20.1% Periodicals 7.0% Other 6.1% International television 4.7% International newspapers 4.7% International radio 3.3% 4. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=206) World Bank Group’s publications and other written materials 45.6% World Bank Group’s seminars/workshops/conferences 36.9% World Bank Group’s website 35.9% e-Newsletters 24.8% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 19.9% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 15.0% Mobile phones 5.3% Other 1.9% 5. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession Percentage of Respondents that is not on a list of exceptions? (N=196) Yes 27.6% No 72.4% Percentage of Respondents 6. Do you have reliable access to the Internet? (N=206) Yes 76.7% No 23.3% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=204) Yes 61.3% No 38.7% 8. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents blogs, Facebook, Twitter, YouTube, and Flickr)? (N=202) Yes 19.3% No 80.7% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=165) High speed/WiFi 89.7% Dial-up 10.3% 60 World Bank Group Country Opinion Survey 2018: The Gambia G. Communication and Information Sharing (continued) 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=165) High speed/WiFi 89.7% Dial-up 10.3% 10. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=207) Weekly 17.4% Monthly 11.6% A few times a year 28.0% Rarely 21.3% Never 21.7% Please rate how much you agree with the following statements. (1-Strongly Level of Agreement disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate. 51 3 7.20 2.03 12. I find the information on the World Bank Group’s websites useful. 52 1 7.92 1.49 13. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 85 110 7.66 2.14 institution H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=202) Employee of a Ministry, Ministerial Department or Implementation Agency 31.2% Local Government Office or Staff 10.9% Independent Government Institution (i.e., Regulatory Agency, Central 9.9% Bank/oversight institution) Private Sector Organization 8.9% PIU overseeing implementation of project/Consultant/Contractor working on 7.9% World Bank Group supported project/program Other 5.9% Office of Parliamentarian 5.0% Financial Sector/Private Bank 4.0% NGO/Community Based Organization 4.0% Office of Minister 3.5% Office of the President, Prime Minister 3.0% Trade Union 2.0% Bilateral/Multilateral Agency 1.5% Academia/Research Institute/Think Tank 1.5% Media (press, radio, TV, web, etc.) 0.5% Faith-Based Group 0.5% Private Foundation 0.0% Youth Group 0.0% Judiciary Branch 0.0% 61 World Bank Group Country Opinion Survey 2018: The Gambia H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=203) Other 19.2% Governance 10.3% Macroeconomics and fiscal management 9.9% Finance and markets 6.9% Urban, rural, and social development 6.4% Health, nutrition, and population 5.9% Transport and ICT 5.9% Education 5.4% Trade and competitiveness 5.4% Agriculture 4.9% Environment and natural resources 3.4% Gender 3.4% Social protection and labor 2.5% Jobs 2.0% Generalist (specialized in multiple sectors) 2.0% Water 1.5% Fragility, conflict and violence 1.5% Energy and extractives 1.5% Public-private partnerships 1.0% Poverty 1.0% Climate change 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IDA, IFC, or MIGA) in your country? (N=207) Yes 43.0% No 57.0% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Gambia? (Select only ONE response) (N=173) The World Bank (IDA) 63.6% The International Finance Corporation (IFC) 10.4% The Multilateral Investment Guarantee Agency (MIGA) 0.6% Other 25.4% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=193) Yes 25.9% No 74.1% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Gambia? (Select only ONE response) (N=48) The two institutions work well together 64.6% The way the two institutions work together needs improvement 27.1% The two institutions do not work well together 2.1% Don’t know 6.3% 62 World Bank Group Country Opinion Survey 2018: The Gambia H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Gambia? (Choose no more than TWO) (Responses Combined; N=191) Engage in World Bank Group related/sponsored events/activities 41.4% Collaborate as part of my professional duties 39.3% Observer (i.e., follow in media, discuss in informal conversations, etc.) 25.1% Use World Bank Group website for information, data, research, etc. 24.6% Use World Bank Group reports/data 22.5% Percentage of Respondents 8. What’s your gender? (N=214) Female 20.6% Male 79.4% Percentage of Respondents 9. What’s your age? (N=215) 25 and under 2.3% 26-35 17.7% 36-45 35.3% 46-55 29.3% 56 and above 15.3% Percentage of Respondents 10. Which best represents your geographic location? (N=214) Banjul 51.4% Lower River 34.6% Central River 5.1% North Bank 3.3% Upper River 3.3% West Coast 2.3% 63 World Bank Group Country Opinion Survey 2018: The Gambia Appendix B: Responses to All Questions by Stakeholder Groups14 Office of the President/Prime Minister/Minister N=13 Office of Parliamentarian N=10 Employee of a Ministry N=63 PIU/Consultant on WBG project N=16 Local Government N=22 Private Sector/Financial Sector/Private Bank N=26 CSO N=13 Independent Government Institution N=20 Other N=19 A. General Issues facing Gambia In general, would you say that Gambia is headed in ... ? Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other The right direction 72.7% 66.7% 64.9% 73.3% 85.7% 68.2% 80.0% 62.5% 88.2% The wrong direction 0.0% 11.1% 7.0% 13.3% 4.8% 9.1% 0.0% 12.5% 5.9% Not sure 27.3% 22.2% 28.1% 13.3% 9.5% 22.7% 20.0% 25.0% 5.9% 14 Only 202 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 64 World Bank Group Country Opinion Survey 2018: The Gambia A. General Issues facing Gambia (continued) Listed below are a number of development priorities in Gambia. Please identify which of the following you consider the most important development priorities in Gambia. (Choose no more than THREE) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Security reform 53.8% 60.0% 35.5% 38.5% 60.0% 29.2% 33.3% 36.8% 44.4% Public sector governance/reform 30.8% 50.0% 51.6% 69.2% 30.0% 45.8% 33.3% 68.4% 61.1% Global/regional integration* 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 23.1% 0.0% 11.3% 15.4% 0.0% 0.0% 16.7% 10.5% 0.0% Gender equity 7.7% 0.0% 6.5% 0.0% 0.0% 0.0% 8.3% 5.3% 0.0% Private sector development* 30.8% 10.0% 3.2% 0.0% 0.0% 12.5% 16.7% 10.5% 16.7% Education* 7.7% 0.0% 14.5% 7.7% 10.0% 33.3% 8.3% 10.5% 44.4% Food security 0.0% 20.0% 12.9% 0.0% 10.0% 12.5% 25.0% 21.1% 5.6% Urban development* 0.0% 20.0% 0.0% 15.4% 0.0% 8.3% 0.0% 5.3% 0.0% Pollution 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 15.4% 30.0% 27.4% 15.4% 25.0% 33.3% 25.0% 15.8% 16.7% Energy 15.4% 0.0% 11.3% 23.1% 15.0% 16.7% 16.7% 21.1% 22.2% Water and sanitation 0.0% 0.0% 0.0% 0.0% 10.0% 4.2% 0.0% 0.0% 0.0% Tourism 0.0% 0.0% 9.7% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% Health system reform 0.0% 0.0% 21.0% 7.7% 10.0% 16.7% 16.7% 10.5% 22.2% Financial markets 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender based violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 15.4% 0.0% 3.2% 0.0% 5.0% 12.5% 8.3% 5.3% 0.0% Natural resource management 7.7% 0.0% 3.2% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Climate change 7.7% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 11.1% Transport 0.0% 0.0% 9.7% 23.1% 15.0% 4.2% 8.3% 10.5% 22.2% Agriculture and rural development 15.4% 30.0% 27.4% 30.8% 35.0% 41.7% 25.0% 21.1% 16.7% Trade and exports 0.0% 0.0% 4.8% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 20.0% 3.2% 0.0% 0.0% 8.3% 16.7% 5.3% 0.0% Poverty reduction 0.0% 10.0% 6.5% 0.0% 15.0% 4.2% 0.0% 15.8% 5.6% Anti corruption 0.0% 0.0% 6.5% 7.7% 5.0% 0.0% 0.0% 0.0% 0.0% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% Equality of opportunity* 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Judiciary reform 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 15.4% 10.0% 11.3% 7.7% 10.0% 8.3% 0.0% 0.0% 0.0% Local governance and institutions* 7.7% 10.0% 0.0% 0.0% 40.0% 4.2% 0.0% 5.3% 5.6% Communicable diseases 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 23.1% 0.0% 4.8% 0.0% 0.0% 4.2% 0.0% 10.5% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2018: The Gambia A. General Issues facing Gambia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Gambia? (Choose no more than THREE) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Anti corruption 33.3% 20.0% 33.3% 26.7% 14.3% 36.0% 46.2% 42.1% 21.1% Judiciary reform* 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Trade and exports 8.3% 10.0% 17.5% 20.0% 4.8% 8.0% 15.4% 5.3% 5.3% Crime and violence 8.3% 0.0% 1.6% 0.0% 0.0% 0.0% 15.4% 0.0% 5.3% Economic growth 0.0% 40.0% 34.9% 33.3% 47.6% 32.0% 23.1% 42.1% 21.1% Disaster risk management* 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 20.0% 11.1% 6.7% 0.0% 4.0% 0.0% 0.0% 5.3% Communicable diseases 0.0% 0.0% 1.6% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions* 0.0% 10.0% 3.2% 6.7% 38.1% 8.0% 0.0% 10.5% 10.5% Information and communications technology 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 10.5% 5.3% Social protection 0.0% 10.0% 7.9% 0.0% 4.8% 8.0% 7.7% 15.8% 10.5% Agriculture and rural development 41.7% 70.0% 52.4% 53.3% 61.9% 68.0% 23.1% 57.9% 52.6% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% Transport 0.0% 0.0% 3.2% 13.3% 4.8% 8.0% 7.7% 5.3% 15.8% Social cohesion 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 5.3% 0.0% Energy 0.0% 10.0% 7.9% 6.7% 4.8% 4.0% 7.7% 10.5% 26.3% Natural resource management 25.0% 0.0% 6.3% 6.7% 4.8% 0.0% 7.7% 0.0% 10.5% Gender based violence* 8.3% 0.0% 1.6% 0.0% 0.0% 0.0% 15.4% 0.0% 0.0% Private sector development 33.3% 0.0% 14.3% 20.0% 9.5% 36.0% 15.4% 10.5% 21.1% Education 8.3% 10.0% 12.7% 40.0% 14.3% 32.0% 0.0% 10.5% 15.8% Water and sanitation 8.3% 0.0% 1.6% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Pollution 0.0% 10.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 25.0% 30.0% 33.3% 20.0% 38.1% 24.0% 53.8% 26.3% 26.3% Health system reform 0.0% 0.0% 6.3% 0.0% 4.8% 4.0% 7.7% 0.0% 10.5% Security reform 8.3% 0.0% 1.6% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Financial markets* 16.7% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% Public sector governance/reform* 0.0% 50.0% 22.2% 0.0% 14.3% 16.0% 7.7% 42.1% 10.5% Gender equity 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration* 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 10.0% 7.9% 13.3% 9.5% 8.0% 23.1% 0.0% 21.1% Tourism 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Urban development 0.0% 0.0% 3.2% 6.7% 4.8% 0.0% 7.7% 0.0% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2018: The Gambia A. General Issues facing Gambia (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Gambia? (Choose no more than TWO) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other More reliable social safety net 30.8% 20.0% 20.4% 0.0% 15.0% 0.0% 23.1% 22.2% 0.0% Greater access to micro-finance for the poor 23.1% 40.0% 28.6% 35.7% 30.0% 43.5% 23.1% 16.7% 50.0% Greater voice and participation for citizens to 15.4% 10.0% 10.2% 7.1% 10.0% 0.0% 7.7% 11.1% 0.0% help ensure greater accountability Education and training that better ensure job 0.0% 30.0% 20.4% 50.0% 25.0% 56.5% 30.8% 33.3% 66.7% opportunity* Better quality public services 15.4% 10.0% 18.4% 14.3% 25.0% 8.7% 15.4% 50.0% 22.2% More diversified economic growth 61.5% 60.0% 44.9% 42.9% 40.0% 34.8% 30.8% 44.4% 16.7% Greater access to health and nutrition for 7.7% 10.0% 10.2% 14.3% 5.0% 4.3% 7.7% 0.0% 11.1% citizens More diversified entrepreneurial opportunities 23.1% 0.0% 8.2% 7.1% 25.0% 13.0% 15.4% 0.0% 11.1% A growing middle class 15.4% 10.0% 2.0% 7.1% 0.0% 4.3% 15.4% 11.1% 0.0% Better opportunity for the poor who live in 0.0% 0.0% 16.3% 7.1% 15.0% 21.7% 15.4% 0.0% 11.1% rural areas Better opportunity for the poor who live in 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% urban areas Better employment opportunities for young 0.0% 10.0% 18.4% 7.1% 10.0% 13.0% 7.7% 5.6% 11.1% people Better employment opportunities for women 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 5.6% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2018: The Gambia A. General Issues facing Gambia (continued) When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in Gambia. (Choose no more than TWO) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other None. I do not consider Gambia a fragile state. 23.1% 0.0% 7.4% 0.0% 9.5% 3.8% 8.3% 5.3% 11.8% Migration 38.5% 11.1% 11.1% 13.3% 9.5% 11.5% 25.0% 0.0% 5.9% Policy inconsistency* 0.0% 33.3% 11.1% 6.7% 0.0% 7.7% 0.0% 26.3% 5.9% Lack of job opportunities 30.8% 33.3% 33.3% 6.7% 19.0% 23.1% 33.3% 15.8% 41.2% Weak social cohesion 0.0% 0.0% 1.9% 13.3% 14.3% 11.5% 25.0% 5.3% 0.0% Weak institutional capacity 23.1% 22.2% 14.8% 13.3% 9.5% 30.8% 33.3% 26.3% 23.5% Weak infrastructure 23.1% 0.0% 3.7% 26.7% 9.5% 11.5% 8.3% 21.1% 5.9% Political uncertainty* 7.7% 22.2% 24.1% 13.3% 33.3% 3.8% 0.0% 5.3% 11.8% Lack of access to development finance 0.0% 11.1% 7.4% 6.7% 4.8% 3.8% 16.7% 10.5% 17.6% Food insecurity 0.0% 11.1% 9.3% 6.7% 4.8% 7.7% 8.3% 10.5% 5.9% High levels of corruption* 0.0% 11.1% 9.3% 13.3% 14.3% 38.5% 8.3% 0.0% 17.6% High public debt* 15.4% 11.1% 24.1% 46.7% 9.5% 23.1% 0.0% 42.1% 23.5% Weak accountability 0.0% 33.3% 13.0% 13.3% 19.0% 11.5% 0.0% 15.8% 5.9% Lack of security 7.7% 0.0% 22.2% 20.0% 33.3% 11.5% 25.0% 10.5% 5.9% Other 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 12 3.58 2.15 10 4.50 2.95 62 5.82 2.45 16 7.69 1.49 22 4.18 1.84 26 5.15 2.43 13 4.92 2.60 20 6.10 2.36 18 5.50 2.53 Bank Group in Gambia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 9 5.44 3.21 10 6.90 2.81 59 6.20 2.09 16 7.50 1.75 21 5.67 1.98 22 6.05 2.17 10 6.50 2.59 17 6.59 1.84 17 6.59 2.09 World Bank Group’s effectiveness in Gambia (1-Not effective at all, 10-Very effective) 68 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Gambia 11 6.36 3.23 8 7.75 2.92 53 6.72 1.77 14 7.79 1.05 14 6.64 2.62 23 6.35 2.12 10 7.50 1.90 14 6.86 1.99 15 7.13 1.77 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 69 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Gambia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Gambia? (Choose no more than THREE) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Social protection 0.0% 20.0% 8.1% 0.0% 13.6% 0.0% 15.4% 15.0% 11.1% Gender equity 23.1% 10.0% 11.3% 0.0% 4.5% 7.7% 7.7% 0.0% 0.0% Private sector development 15.4% 10.0% 9.7% 12.5% 9.1% 34.6% 7.7% 10.0% 33.3% Education 15.4% 20.0% 16.1% 31.3% 13.6% 38.5% 38.5% 30.0% 44.4% Public sector governance/reform 23.1% 30.0% 43.5% 50.0% 40.9% 46.2% 23.1% 50.0% 27.8% Energy 7.7% 20.0% 21.0% 31.3% 9.1% 26.9% 38.5% 25.0% 50.0% Water and sanitation 0.0% 10.0% 1.6% 0.0% 4.5% 0.0% 7.7% 0.0% 0.0% Pollution 0.0% 0.0% 1.6% 6.3% 0.0% 0.0% 7.7% 0.0% 0.0% Job creation/employment 23.1% 10.0% 27.4% 18.8% 18.2% 30.8% 23.1% 25.0% 22.2% Health system reform 0.0% 30.0% 22.6% 6.3% 13.6% 15.4% 7.7% 5.0% 16.7% Tourism 0.0% 0.0% 6.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 1.6% 6.3% 0.0% 3.8% 0.0% 0.0% 0.0% Security reform 0.0% 0.0% 6.5% 0.0% 13.6% 3.8% 7.7% 5.0% 5.6% Global/regional integration 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 6.5% 12.5% 13.6% 0.0% 7.7% 10.0% 5.6% Urban development 0.0% 0.0% 1.6% 6.3% 0.0% 7.7% 0.0% 0.0% 0.0% Gender based violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport* 23.1% 20.0% 6.5% 31.3% 4.5% 3.8% 30.8% 25.0% 5.6% Agriculture and rural development 53.8% 40.0% 40.3% 43.8% 50.0% 38.5% 23.1% 45.0% 33.3% Trade and exports 7.7% 0.0% 6.5% 6.3% 0.0% 7.7% 7.7% 5.0% 5.6% Crime and violence 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 6.5% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Judiciary reform* 15.4% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Economic growth 23.1% 10.0% 9.7% 12.5% 9.1% 11.5% 7.7% 25.0% 16.7% Disaster risk management* 15.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 7.7% 10.0% 3.2% 12.5% 0.0% 0.0% 0.0% 0.0% 5.6% Communicable diseases 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions* 0.0% 10.0% 1.6% 0.0% 45.5% 7.7% 7.7% 5.0% 0.0% Information and communications technology 0.0% 10.0% 4.8% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 10.0% 3.2% 0.0% 4.5% 0.0% 7.7% 0.0% 0.0% Poverty reduction 7.7% 20.0% 12.9% 0.0% 22.7% 3.8% 0.0% 10.0% 11.1% Anti corruption 0.0% 10.0% 6.5% 6.3% 9.1% 3.8% 0.0% 5.0% 5.6% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greates t value in Gambia? Office of the Private Sector/ Independent Greatest Value President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Bringing together different groups of 20.0% 14.3% 1.9% 13.3% 5.9% 4.5% 0.0% 0.0% 0.0% stakeholders Capacity development related to World Bank 0.0% 14.3% 11.1% 13.3% 17.6% 22.7% 14.3% 0.0% 5.6% Group supported projects Technical assistance 0.0% 0.0% 20.4% 6.7% 5.9% 4.5% 14.3% 23.5% 5.6% Policy advice, studies, analyses 20.0% 0.0% 16.7% 20.0% 5.9% 9.1% 0.0% 11.8% 27.8% Financial resources 40.0% 28.6% 29.6% 40.0% 41.2% 27.3% 28.6% 29.4% 38.9% Data and statistics* 0.0% 14.3% 1.9% 0.0% 5.9% 4.5% 0.0% 23.5% 0.0% Promoting knowledge sharing 0.0% 0.0% 0.0% 0.0% 5.9% 4.5% 0.0% 5.9% 0.0% Implementation support 20.0% 14.3% 3.7% 6.7% 5.9% 13.6% 14.3% 0.0% 0.0% Mobilizing third party financial resources 0.0% 14.3% 3.7% 0.0% 0.0% 4.5% 14.3% 0.0% 0.0% Donor coordination 0.0% 0.0% 5.6% 0.0% 5.9% 0.0% 14.3% 5.9% 16.7% Strategy formulation 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Other 0.0% 0.0% 1.9% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of the Private Sector/ Independent 2nd Greatest Value President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Bringing together different groups of 0.0% 0.0% 0.0% 6.7% 11.1% 9.1% 0.0% 0.0% 0.0% stakeholders Capacity development related to World Bank 20.0% 12.5% 17.0% 26.7% 11.1% 4.5% 14.3% 23.5% 17.6% Group supported projects Technical assistance 0.0% 12.5% 20.8% 0.0% 33.3% 4.5% 14.3% 11.8% 17.6% Policy advice, studies, analyses 20.0% 12.5% 9.4% 20.0% 0.0% 9.1% 14.3% 5.9% 5.9% Financial resources 0.0% 12.5% 15.1% 20.0% 5.6% 31.8% 28.6% 17.6% 11.8% Data and statistics 0.0% 0.0% 5.7% 13.3% 5.6% 4.5% 0.0% 5.9% 5.9% Promoting knowledge sharing 20.0% 25.0% 3.8% 6.7% 5.6% 0.0% 14.3% 5.9% 5.9% Implementation support* 0.0% 0.0% 3.8% 0.0% 0.0% 9.1% 0.0% 29.4% 11.8% Mobilizing third party financial resources 40.0% 0.0% 13.2% 0.0% 11.1% 9.1% 0.0% 0.0% 11.8% Donor coordination 0.0% 12.5% 5.7% 6.7% 16.7% 4.5% 0.0% 0.0% 0.0% Strategy formulation 0.0% 12.5% 5.7% 0.0% 0.0% 13.6% 14.3% 0.0% 11.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Gambia? (Choose no more than TWO) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Inadequate World Bank Group’s staffing in 30.8% 0.0% 19.7% 46.7% 9.5% 23.1% 8.3% 26.3% 27.8% Gambia The credibility of its knowledge/data 15.4% 10.0% 1.6% 0.0% 0.0% 3.8% 16.7% 0.0% 11.1% Not focused enough on issues that are unique 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 16.7% 5.3% 0.0% to post-conflict countries* Inadequate number of World Bank Group staff 15.4% 10.0% 11.5% 6.7% 0.0% 3.8% 0.0% 15.8% 11.1% members located in the country Not willing to honestly criticize policies and 0.0% 20.0% 6.6% 13.3% 14.3% 15.4% 16.7% 31.6% 0.0% reform efforts in the country Staff too inaccessible* 23.1% 10.0% 0.0% 0.0% 14.3% 0.0% 8.3% 0.0% 5.6% Not collaborating enough with private sector* 7.7% 0.0% 8.2% 0.0% 19.0% 38.5% 16.7% 10.5% 16.7% Not adequately collaborating with organizations such as bilaterals, multilaterals, 15.4% 0.0% 1.6% 0.0% 9.5% 0.0% 8.3% 0.0% 5.6% trust funds, UN agencies Not aligned with country priorities 0.0% 10.0% 9.8% 6.7% 4.8% 0.0% 0.0% 0.0% 5.6% Not adequately sensitive to political/social 0.0% 30.0% 9.8% 13.3% 9.5% 11.5% 8.3% 10.5% 0.0% realities in Gambia Too influenced by developed countries 0.0% 10.0% 19.7% 6.7% 23.8% 11.5% 16.7% 10.5% 5.6% World Bank Group’s processes too slow 23.1% 20.0% 13.1% 13.3% 28.6% 7.7% 8.3% 15.8% 27.8% World Bank Group’s processes too complex 30.8% 20.0% 11.5% 13.3% 14.3% 0.0% 8.3% 5.3% 11.1% Not exploring alternative policy options 0.0% 10.0% 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Not sufficiently focused on results 0.0% 0.0% 6.6% 0.0% 0.0% 3.8% 0.0% 5.3% 0.0% Not in it for the long term 0.0% 10.0% 3.3% 0.0% 0.0% 0.0% 8.3% 0.0% 11.1% Its advice and strategies do not lend 0.0% 10.0% 4.9% 6.7% 0.0% 3.8% 0.0% 0.0% 0.0% themselves to practical problem solving Not collaborating enough with civil society* 0.0% 10.0% 3.3% 20.0% 19.0% 11.5% 33.3% 0.0% 11.1% Not enough public disclosure of its work 0.0% 20.0% 16.4% 0.0% 14.3% 19.2% 8.3% 15.8% 5.6% Arrogant in its approach* 0.0% 0.0% 0.0% 0.0% 9.5% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 4.9% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 7.7% 0.0% 18.0% 13.3% 4.8% 19.2% 8.3% 26.3% 16.7% *Significantly different between stakeholder groups To what extent do the World Bank Group’s work and support help the poorest in Gambia?* (Select only ONE response) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other To a fully sufficient degree 54.5% 40.0% 6.3% 6.3% 4.8% 11.5% 23.1% 0.0% 0.0% To a somewhat sufficient degree 18.2% 0.0% 44.4% 31.3% 52.4% 26.9% 23.1% 65.0% 44.4% To a somewhat insufficient degree 0.0% 40.0% 23.8% 50.0% 19.0% 26.9% 38.5% 0.0% 11.1% To a very insufficient degree 27.3% 10.0% 14.3% 6.3% 14.3% 11.5% 7.7% 15.0% 5.6% Don't know 0.0% 10.0% 11.1% 6.3% 9.5% 23.1% 7.7% 20.0% 38.9% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Gambia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF) 5 7.00 2.35 8 6.25 2.71 32 6.34 2.43 12 6.33 2.19 9 5.44 1.94 12 6.17 1.95 8 5.50 1.51 7 7.71 1.70 6 6.67 2.16 Development Policy Financing (DPF) 6 5.83 2.99 6 7.17 1.94 34 6.44 2.15 11 6.55 1.81 9 6.33 1.66 13 5.85 2.19 8 6.13 0.99 9 7.56 1.74 10 7.80 1.62 Program-for-Results Financing (PforR) 3 7.67 1.16 4 8.50 1.00 33 6.42 2.08 7 7.29 2.22 6 7.00 2.76 11 6.18 2.60 5 7.00 1.23 7 7.86 1.46 5 7.20 1.10 Trust funds and grants* 7 7.86 2.34 6 6.67 1.51 39 6.87 2.03 11 6.09 1.81 9 3.89 2.21 14 6.21 2.16 7 6.86 1.95 6 7.00 1.41 8 5.75 2.25 MIGA Guarantees 3 5.67 2.89 5 6.60 1.52 17 5.65 1.77 4 4.00 2.16 4 4.25 1.50 10 6.20 2.25 2 8.50 0.71 6 6.50 1.38 2 5.00 2.83 IFC Investment Services 5 6.60 1.14 5 6.20 1.92 19 5.42 1.92 6 3.67 2.42 4 5.75 2.06 13 6.15 2.08 2 9.00 0.00 6 6.67 2.25 3 6.33 0.58 IFC Advisory Services* 5 7.00 2.35 5 6.20 2.28 19 6.05 2.30 5 2.80 1.30 4 5.00 2.94 12 5.92 2.39 2 8.50 0.71 6 7.33 2.16 4 6.50 1.00 *Significantly different between stakeholder groups Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Gambia? (Choose no more than TWO) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Local government* 33.3% 60.0% 37.1% 31.3% 81.8% 23.1% 15.4% 30.0% 33.3% Donor community 33.3% 0.0% 12.9% 25.0% 4.5% 7.7% 15.4% 15.0% 33.3% Beneficiaries 25.0% 30.0% 46.8% 37.5% 40.9% 30.8% 30.8% 45.0% 11.1% Youth/university groups 0.0% 10.0% 9.7% 0.0% 0.0% 11.5% 0.0% 5.0% 11.1% Private sector* 16.7% 0.0% 32.3% 43.8% 22.7% 65.4% 15.4% 30.0% 22.2% NGOs/Community Based Organizations* 0.0% 20.0% 17.7% 31.3% 31.8% 38.5% 53.8% 15.0% 22.2% Academia/think tanks/research institutes 0.0% 0.0% 4.8% 18.8% 0.0% 3.8% 7.7% 10.0% 16.7% Parliament* 0.0% 60.0% 9.7% 6.3% 4.5% 7.7% 7.7% 15.0% 11.1% Emerging donors* 41.7% 0.0% 3.2% 0.0% 0.0% 0.0% 15.4% 5.0% 0.0% UN agencies* 25.0% 10.0% 8.1% 0.0% 4.5% 0.0% 30.8% 10.0% 11.1% Foundations 0.0% 0.0% 3.2% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Media 8.3% 10.0% 3.2% 0.0% 0.0% 0.0% 7.7% 0.0% 5.6% UN and regional peace keeping forces 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional organizations 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 10.0% 11.1% Other 0.0% 0.0% 1.6% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 1.6% 0.0% 4.5% 3.8% 0.0% 5.0% 0.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Gambia? (1-Strongly disagree, 10-Strongly agree) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 9 7.33 2.55 9 8.11 2.26 53 7.30 2.02 16 7.69 1.78 18 6.22 2.65 23 6.78 1.93 10 5.70 2.58 18 6.67 2.28 16 8.13 1.71 relevant role in development in Gambia* The World Bank Group’s work is aligned with what I consider the development priorities for 9 8.33 1.87 8 7.13 1.36 51 6.84 2.19 16 7.31 2.12 19 6.53 2.01 23 6.61 2.08 11 5.64 2.11 18 6.67 1.78 15 7.47 2.00 Gambia *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Gambia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 8 5.75 2.49 9 6.89 1.83 56 6.27 2.00 16 6.38 1.71 16 5.63 1.89 22 5.82 2.06 10 5.80 1.48 15 6.27 1.98 16 7.13 1.96 Flexibility (in terms of the institution’s products 8 5.50 2.33 8 6.38 1.51 51 5.35 1.95 14 5.64 1.87 12 4.42 2.50 18 5.00 2.03 10 5.70 2.00 11 5.18 1.94 12 6.33 1.44 and services) Flexibility (in terms of changing country 8 6.63 1.51 8 6.25 1.39 47 5.66 2.12 10 6.20 2.04 12 5.08 2.02 20 5.75 2.07 9 6.11 1.45 15 5.20 1.82 14 7.21 1.97 circumstances) Being inclusive 9 7.11 2.37 7 6.86 1.68 48 6.04 2.02 11 6.64 2.01 11 5.73 2.69 20 6.15 2.13 10 5.20 1.99 14 6.43 2.14 13 6.23 1.96 Openness (sharing data and other information) 6 8.67 1.51 7 7.43 2.23 52 6.67 2.41 15 7.80 1.82 15 5.87 2.10 19 6.32 2.47 9 6.11 1.45 16 7.38 1.78 12 6.75 2.45 Collaboration with the Government 6 8.50 2.35 8 7.87 1.46 56 7.93 1.88 14 7.71 1.38 18 7.67 1.97 21 7.81 1.37 10 7.60 1.78 19 7.63 1.64 15 8.13 1.77 The speed in which it gets things 8 6.50 2.51 8 6.75 1.58 53 5.79 2.21 15 6.40 2.44 14 4.29 2.09 19 5.95 1.93 8 5.63 2.00 13 4.85 1.99 13 6.00 1.68 accomplished on the ground Helping to bring discipline/effective supervision 7 7.29 2.14 8 8.37 1.30 52 6.92 2.03 14 7.93 1.82 14 5.79 1.85 21 6.52 2.32 9 5.67 1.87 13 5.92 1.55 14 7.07 1.98 to implementation of investment projects* Collaboration with civil society 6 5.67 1.37 8 7.00 1.69 46 5.65 2.14 13 6.31 1.84 14 5.21 1.93 17 5.29 2.31 9 4.11 2.76 14 6.07 2.17 12 6.25 1.29 Staff accessibility* 7 4.43 2.51 9 6.33 2.12 45 5.82 2.16 14 7.57 1.83 13 4.00 1.63 20 5.85 2.70 6 5.17 1.17 16 5.50 2.37 13 6.23 1.96 Collaboration with other donors and 7 7.29 2.63 7 7.00 2.52 45 6.62 2.04 13 7.69 1.75 13 7.46 2.03 18 6.89 2.14 9 6.78 2.49 15 7.00 1.51 14 7.00 1.41 development partners Collaboration with the private sector 7 5.57 1.40 7 6.86 2.04 43 5.53 1.78 12 6.08 1.98 10 6.30 2.00 20 5.20 2.40 7 5.14 2.04 10 6.30 1.95 12 6.58 1.98 Collaboration with the UN 7 8.29 2.22 6 7.83 1.72 40 7.32 1.70 9 8.44 1.13 9 8.56 1.94 17 7.47 1.97 7 6.71 1.50 11 7.91 1.38 12 7.92 1.68 Straightforwardness and honesty 7 6.14 1.86 8 8.63 1.06 45 7.22 1.94 13 7.69 1.60 11 7.45 2.12 21 7.90 1.92 6 6.33 1.21 12 8.08 1.88 11 7.91 1.64 Treating clients and stakeholders in Gambia 7 7.57 1.62 8 8.25 2.25 50 7.56 2.03 14 7.57 1.70 11 7.00 2.65 23 7.83 2.13 7 7.00 1.83 15 7.00 2.27 12 7.83 1.85 with respect Being a long-term partner 8 8.25 2.12 8 8.88 1.36 53 8.45 1.62 15 9.20 1.08 21 8.29 1.71 22 8.68 1.36 10 8.10 1.29 16 8.25 1.61 13 8.85 1.35 *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) To what extent does the World Bank Group partner with the right people to support work on the ground in Gambia?* (Select only ONE response) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Nearly never 38.5% 0.0% 0.0% 0.0% 0.0% 8.0% 27.3% 0.0% 0.0% Rarely 7.7% 0.0% 9.8% 6.3% 0.0% 8.0% 0.0% 0.0% 0.0% Sometimes 7.7% 33.3% 36.1% 18.8% 45.5% 32.0% 45.5% 15.8% 16.7% Nearly always 23.1% 55.6% 32.8% 62.5% 22.7% 16.0% 9.1% 31.6% 61.1% Don't know 23.1% 0.0% 16.4% 6.3% 18.2% 32.0% 9.1% 47.4% 22.2% Prefer not to answer 0.0% 11.1% 4.9% 6.3% 13.6% 4.0% 9.1% 5.3% 0.0% *Significantly different between stakeholder groups Which TWO organizations do you think it is most valuable for the World Bank Group to collaborate with to tackle fragility in Gambia? (Select no more than TWO) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other World Food Program (WFP)* 61.5% 30.0% 9.7% 25.0% 18.2% 15.4% 38.5% 15.0% 10.5% World Health Organization (WHO) 15.4% 30.0% 9.7% 12.5% 13.6% 19.2% 7.7% 10.0% 15.8% United Nations Development Program (UNDP) 23.1% 60.0% 45.2% 50.0% 36.4% 23.1% 23.1% 50.0% 42.1% The Economic Community of West African 0.0% 20.0% 25.8% 12.5% 9.1% 23.1% 30.8% 20.0% 15.8% States (ECOWAS) peacekeeping mission The Arab Bank for Economic Development in 7.7% 0.0% 4.8% 0.0% 0.0% 7.7% 0.0% 5.0% 0.0% Africa (BADEA) The Islamic Development Bank (IsDB) 30.8% 10.0% 9.7% 12.5% 4.5% 7.7% 30.8% 5.0% 5.3% The International Red Cross and Red Crescent* 7.7% 0.0% 1.6% 0.0% 0.0% 0.0% 15.4% 0.0% 0.0% The United Nations International Children's 7.7% 0.0% 1.6% 0.0% 13.6% 0.0% 7.7% 0.0% 0.0% Emergency Fund (UNICEF) The International Committee of the Red Cross 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% (ICRC)* The African Development Bank 7.7% 20.0% 19.4% 37.5% 40.9% 19.2% 7.7% 15.0% 36.8% The International Organization for Migration 0.0% 10.0% 12.9% 0.0% 13.6% 3.8% 15.4% 0.0% 5.3% (IOM) The European Union 7.7% 10.0% 32.3% 31.3% 22.7% 26.9% 0.0% 35.0% 42.1% None. I don’t believe the World Bank Group 7.7% 0.0% 6.5% 0.0% 4.5% 7.7% 0.0% 10.0% 0.0% needs to partner with the UN organizations. *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Poor donor coordination 53.8% 40.0% 36.7% 20.0% 30.0% 33.3% 46.2% 10.0% 26.3% The World Bank Group is not sensitive enough 7.7% 40.0% 11.7% 13.3% 5.0% 4.2% 30.8% 20.0% 21.1% to political/social realities on the ground Ongoing conflict and instability* 23.1% 20.0% 6.7% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Inadequate funding 38.5% 30.0% 28.3% 40.0% 30.0% 12.5% 23.1% 20.0% 15.8% The World Bank Group does not provide the government with consistent support 15.4% 0.0% 13.3% 6.7% 15.0% 8.3% 7.7% 10.0% 5.3% throughout the reform effort Political pressures and obstacles 23.1% 20.0% 20.0% 26.7% 30.0% 8.3% 15.4% 30.0% 15.8% Reforms are not well thought out in light of 15.4% 10.0% 31.7% 33.3% 20.0% 20.8% 23.1% 20.0% 26.3% country challenges Poor coordination within the Government 30.8% 60.0% 46.7% 33.3% 65.0% 37.5% 30.8% 55.0% 36.8% There is an inadequate level of private sector 0.0% 10.0% 8.3% 6.7% 10.0% 25.0% 7.7% 10.0% 21.1% participation and support Lack of/inadequate levels of capacity in 15.4% 20.0% 21.7% 46.7% 10.0% 16.7% 7.7% 20.0% 31.6% Government There is not an adequate level of citizen/civil 7.7% 10.0% 18.3% 13.3% 30.0% 4.2% 38.5% 20.0% 15.8% society participation Corruption 0.0% 10.0% 26.7% 20.0% 15.0% 41.7% 30.8% 20.0% 21.1% Poor coordination within the World Bank 0.0% 0.0% 3.3% 0.0% 15.0% 4.2% 0.0% 5.0% 0.0% Group Other 0.0% 10.0% 0.0% 0.0% 0.0% 12.5% 0.0% 5.0% 5.3% *Significantly different between stakeholder groups C. World Bank Group’s Effectiveness and Results In Gambia, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender 6 5.17 1.33 8 7.75 2.12 46 6.33 2.06 13 6.85 2.15 10 5.60 2.37 17 6.53 2.21 9 5.67 2.24 12 6.58 1.56 12 7.58 1.31 The impact of climate change 8 7.25 1.17 7 7.00 2.71 45 6.13 1.90 12 6.00 1.65 11 5.45 2.70 16 6.25 2.67 6 5.50 1.52 11 6.36 1.96 10 6.50 2.01 76 World Bank Group Country Opinion Survey 2018: The Gambia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Gambia? (1-Not effective at all, 10- Very effective) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 3 6.00 2.00 4 6.75 2.63 29 4.90 1.74 11 4.55 2.62 10 4.20 1.55 13 4.31 2.29 4 5.75 2.06 8 5.25 2.38 5 6.20 2.49 Gender equity 5 7.60 0.89 6 6.67 1.37 36 6.06 1.85 13 6.92 2.40 12 5.75 1.82 18 6.22 2.34 9 6.33 1.41 8 6.25 2.71 10 7.30 2.11 Private sector development* 5 7.00 2.45 6 6.33 2.42 37 4.97 1.68 12 4.08 1.56 11 5.82 2.60 22 4.27 1.96 6 5.17 2.04 8 5.75 1.49 8 7.25 2.12 Education 8 8.00 1.51 7 8.00 1.29 47 7.30 1.88 15 8.13 1.25 16 7.94 1.69 21 6.29 2.45 8 8.00 1.51 14 7.86 1.96 12 7.75 1.49 Public sector governance/reform 8 8.25 1.49 7 6.57 1.27 47 6.68 1.77 13 6.54 1.85 12 6.42 1.51 18 6.56 2.18 8 6.25 1.39 16 7.00 1.86 12 7.33 1.37 Global/regional integration 6 6.67 1.63 4 5.75 2.06 32 6.09 1.91 9 6.22 2.22 8 5.25 1.98 15 5.47 2.00 6 6.33 1.86 10 6.50 2.27 5 6.80 2.39 Food security 7 8.57 1.27 7 6.71 2.81 37 6.24 1.72 12 6.00 1.41 12 5.42 1.73 21 6.00 2.26 9 6.44 1.42 11 6.82 2.09 9 6.00 2.00 Energy 7 6.57 1.90 6 6.67 2.16 41 6.66 1.91 14 7.14 1.56 9 5.33 1.94 21 5.95 2.38 9 6.78 1.72 12 6.75 2.80 10 6.00 2.49 Water and sanitation 6 7.67 2.16 6 7.50 1.87 38 6.47 2.09 12 6.67 1.37 10 5.40 1.96 18 5.39 1.91 8 6.50 1.41 12 6.17 2.29 8 5.63 1.85 Job creation/employment* 6 7.00 1.27 5 5.60 1.82 39 5.03 1.78 11 5.09 1.64 10 3.80 1.03 20 4.90 1.80 7 6.71 2.14 9 5.00 1.66 7 5.29 2.22 Health system reform 3 8.33 0.58 6 7.33 1.75 39 5.64 1.99 13 6.23 2.24 8 4.88 1.81 19 5.58 1.92 7 5.29 1.80 8 5.75 2.12 9 6.00 2.18 Financial markets 3 5.67 1.16 4 5.75 1.71 24 5.08 1.93 7 4.57 1.90 6 5.17 1.47 15 4.47 2.59 5 6.80 1.30 6 4.83 2.64 5 6.20 0.84 Transport 7 5.29 2.87 7 6.71 2.63 34 5.50 2.00 12 4.33 1.50 11 4.82 1.83 14 5.36 2.71 6 7.00 1.41 7 4.71 2.75 8 6.00 1.85 Agriculture and rural development 6 4.33 1.86 6 6.67 2.07 47 6.11 1.76 12 6.50 1.17 12 5.42 1.83 21 6.33 1.80 8 6.88 1.73 12 6.00 2.34 13 7.15 1.68 Natural resource management 4 5.50 2.89 5 7.60 2.51 30 5.90 1.94 10 5.70 2.31 9 5.78 1.72 17 5.71 2.14 7 6.86 1.68 8 5.00 2.78 6 6.00 2.45 Climate change 5 6.40 1.82 5 6.60 2.97 35 6.17 1.81 9 6.00 1.50 13 5.85 1.95 17 6.29 2.11 6 7.00 1.67 8 5.75 2.71 8 7.00 2.14 Poverty reduction 6 6.17 1.72 6 7.00 2.28 45 6.00 2.02 13 6.69 1.03 13 5.46 1.98 21 5.62 2.16 9 7.44 1.88 14 6.36 2.13 13 6.69 1.89 Anti corruption 1 6.00 . 7 6.71 2.69 35 4.69 1.97 8 5.13 1.96 8 4.38 2.13 17 4.76 2.39 6 6.33 2.25 9 3.89 2.57 7 6.00 2.16 Judiciary reform* 3 9.00 1.00 4 6.50 2.38 32 5.41 1.64 8 5.38 2.50 6 5.67 2.42 13 4.46 2.44 8 7.25 1.83 9 4.33 2.83 7 6.57 1.62 Economic growth 7 6.71 2.36 6 7.00 2.53 42 6.57 1.94 10 6.20 1.32 11 5.36 1.63 21 6.19 1.91 8 7.50 1.69 13 6.23 2.05 9 7.89 1.05 Equality of opportunity* 2 7.00 1.41 4 7.00 2.16 31 5.52 1.84 7 5.86 2.97 8 4.63 1.69 15 5.47 2.23 6 7.50 1.87 9 4.56 2.07 7 7.14 1.57 Communicable diseases 2 7.50 0.71 5 6.60 2.51 29 5.52 1.98 7 5.29 1.38 10 6.30 2.11 13 6.23 2.05 6 6.83 1.84 7 5.14 2.34 4 6.25 2.22 Information and communications technology 7 6.57 2.57 4 6.00 2.45 32 5.72 1.80 10 6.40 1.35 8 5.63 1.77 12 6.00 2.26 5 7.00 2.24 8 5.50 2.88 4 6.25 2.22 Security reform* 5 7.80 2.05 5 7.40 1.52 30 5.07 2.12 5 4.40 2.88 9 4.56 2.19 10 4.30 1.64 5 6.40 2.51 5 4.80 3.27 4 7.00 1.16 Tourism* 4 7.75 2.06 5 7.20 2.28 31 5.35 2.18 6 4.17 2.64 9 5.11 2.15 11 4.64 1.12 5 6.00 2.00 5 3.60 1.52 5 5.40 1.52 Local governance and institutions 6 6.83 2.48 7 6.86 2.61 30 5.37 1.96 7 4.57 2.37 12 3.92 1.98 13 5.46 1.76 6 5.83 2.64 7 5.14 2.61 7 5.57 2.15 Social cohesion 5 7.80 2.59 7 6.43 3.21 32 5.16 1.87 6 4.50 0.84 9 4.33 1.73 9 4.56 2.46 6 6.33 2.73 6 4.83 2.32 7 6.29 1.89 *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2018: The Gambia C. World Bank Group’s Effectiveness and Results (continued) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 9 7.00 2.55 9 7.00 2.50 56 6.64 1.71 16 7.06 1.61 15 6.80 1.78 20 6.75 1.92 9 6.00 1.00 16 7.19 1.64 16 7.69 1.35 Gambia? (1-To no degree at all, 10-To a very significant degree) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country 9 7.44 2.30 9 7.22 2.77 54 7.00 1.84 16 6.69 1.45 13 6.54 2.18 19 7.26 2.05 9 6.78 1.86 16 6.81 1.87 14 7.79 1.72 systems in Gambia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Gambia? (1- Strongly disagree, 10- Strongly agree) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 9 6.33 2.18 8 7.13 2.30 51 6.20 2.12 16 6.31 1.70 15 5.27 2.05 21 5.24 1.61 10 5.30 1.95 13 6.38 1.76 11 6.73 1.90 meet the needs of Gambia The World Bank Group meets Gambia’s needs 9 6.56 1.33 8 6.63 2.83 48 5.62 1.88 14 5.86 1.35 14 5.86 2.45 22 5.32 1.96 9 5.44 1.51 14 5.86 2.11 10 6.10 0.99 for knowledge services Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How effectively does the World Bank Group help Gambia to mobilize finance for 5 9.00 0.00 6 6.33 3.39 37 6.16 2.08 8 5.25 2.38 9 6.33 2.00 15 4.87 2.72 7 6.29 2.43 10 6.30 2.26 11 5.64 1.86 development from private sector sources? (1-Not effectively at all, 10-Very effectively) 78 World Bank Group Country Opinion Survey 2018: The Gambia C. World Bank Group’s Effectiveness and Results (continued) How effectively does the World Bank Group support Gambia’s efforts … ? (1-Not effectively at all, 10-Very effectively) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To build stronger domestic resource 4 6.50 1.00 10 7.10 2.13 47 6.09 1.92 12 6.17 1.40 13 5.46 1.98 22 5.64 2.38 8 5.25 1.28 15 6.13 2.56 13 6.38 2.47 mobilization systems in the Government To develop better and stronger data collection/analytics systems within the 8 7.13 1.73 10 7.00 2.16 48 6.06 1.77 14 6.21 1.58 12 6.42 2.15 22 6.14 2.21 8 5.50 1.69 14 6.14 2.32 9 7.44 2.24 Government To strengthen the country’s crisis 3 8.33 0.58 8 7.13 2.17 40 5.75 1.72 10 5.20 1.14 13 5.31 1.89 21 5.19 2.14 4 5.75 1.71 11 6.00 2.19 7 7.29 1.11 preparedness* *Significantly different between stakeholder groups Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How effectively does the World Bank Group’s SCD and CPF activities support Gambia’s 2 8.50 0.71 4 7.50 2.65 15 6.60 1.64 6 6.00 1.27 4 7.25 1.71 8 5.50 2.67 3 8.00 1.00 6 5.33 1.63 1 8.00 . efforts to manage crisis related risks? (1-Not effectively at all, 10-Very effectively) When considering the World Bank Group’s emphasis on risk preparedness and prevention, which of the following statements best describes recent WBG’s activities?* (Select only one response) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other The WBG is providing less valuable support 36.4% 40.0% 9.8% 0.0% 0.0% 8.3% 16.7% 0.0% 0.0% than in the past The WBG is providing more valuable support 27.3% 30.0% 42.6% 31.3% 28.6% 33.3% 16.7% 40.0% 22.2% than in the past The WBG’s approach and work has remained 9.1% 10.0% 8.2% 6.3% 4.8% 8.3% 8.3% 20.0% 16.7% constant Don’t know 27.3% 20.0% 39.3% 62.5% 66.7% 50.0% 58.3% 40.0% 61.1% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2018: The Gambia D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Weekly 45.5% 11.1% 3.3% 37.5% 0.0% 0.0% 30.8% 5.0% 5.6% Monthly 18.2% 11.1% 5.0% 25.0% 0.0% 3.8% 0.0% 5.0% 11.1% A few times a year 27.3% 11.1% 43.3% 25.0% 19.0% 30.8% 7.7% 50.0% 11.1% Rarely 0.0% 22.2% 28.3% 12.5% 23.8% 34.6% 38.5% 25.0% 33.3% Never 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups In Gambia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 7 6.71 1.25 9 6.56 2.70 47 6.19 2.04 16 7.06 2.08 10 5.90 2.42 17 5.47 2.04 7 4.57 0.79 15 6.27 1.75 12 6.25 1.77 Include appropriate level of stakeholder 7 7.29 1.11 6 6.33 1.03 48 6.08 2.09 15 7.27 1.62 10 6.40 2.01 17 5.47 2.53 7 4.29 1.25 16 6.50 1.86 11 6.82 2.14 involvement during preparation* Lead to practical solutions 5 8.00 1.73 8 6.50 2.33 49 5.98 1.74 15 6.67 1.88 11 5.91 1.81 19 5.84 2.22 8 5.12 2.10 14 5.93 1.86 12 6.83 1.59 Are accessible (well written and easy to 5 5.60 1.52 8 5.63 2.07 49 6.16 1.91 16 7.44 1.63 10 6.20 2.20 21 6.33 1.80 6 4.83 2.56 15 6.60 2.13 14 6.79 1.76 understand) Are source of relevant information on global 7 8.29 1.50 8 6.50 2.45 46 7.22 1.81 16 8.00 0.73 11 7.64 2.01 18 7.28 1.60 8 5.88 1.36 15 7.87 1.41 13 7.46 2.03 good practices Are adequately disseminated* 5 6.40 1.52 7 7.14 2.55 47 5.85 2.13 15 7.67 1.18 9 6.00 2.55 18 5.33 1.94 7 4.29 2.50 16 5.25 2.62 14 6.29 1.94 Are translated enough into local language* 4 6.50 3.79 6 4.83 1.94 38 3.42 1.90 8 4.00 3.34 9 4.33 2.40 12 3.33 2.27 7 4.57 2.88 11 1.82 1.08 10 3.70 1.42 Are adaptable to Gambia’s specific development challenges and country 7 8.29 1.70 6 6.67 1.86 48 5.83 2.15 15 6.47 1.46 10 7.10 2.42 20 5.30 2.18 8 5.63 2.50 17 6.47 1.94 12 6.92 1.44 circumstances* *Significantly different between stakeholder groups Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 8 9.00 1.20 8 7.38 2.13 54 6.63 1.88 15 6.87 1.60 16 7.13 1.96 23 6.78 1.81 11 6.55 2.25 20 6.85 1.73 12 7.42 1.78 results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 6 8.83 0.75 8 8.25 2.32 52 7.23 1.70 16 7.50 1.27 16 6.56 2.45 21 7.38 1.24 9 7.11 2.26 18 7.50 1.47 15 7.67 1.72 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 80 World Bank Group Country Opinion Survey 2018: The Gambia E. Working with the World Bank Group When working with the World Bank Group on programs, projects and other activities, do you believe that the team … ? * (Select only ONE response) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Almost never has the right skills mix to tackle 60.0% 10.0% 4.9% 0.0% 0.0% 0.0% 30.8% 0.0% 0.0% the challenges of fragility Rarely has the right skills mix to tackle the 0.0% 20.0% 4.9% 0.0% 4.5% 8.0% 7.7% 0.0% 0.0% challenges of fragility Sometimes has the right skills mix to tackle the 0.0% 10.0% 34.4% 43.8% 18.2% 36.0% 23.1% 25.0% 22.2% challenges of fragility Almost always has the right skills mix to tackle 0.0% 30.0% 27.9% 56.3% 50.0% 20.0% 0.0% 15.0% 33.3% the challenges of fragility Don't know 20.0% 20.0% 19.7% 0.0% 18.2% 32.0% 38.5% 55.0% 44.4% Prefer not to answer 20.0% 10.0% 8.2% 0.0% 9.1% 4.0% 0.0% 5.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 4 3.50 2.52 8 5.25 2.92 50 4.98 2.62 16 7.00 2.31 14 2.93 2.34 16 4.94 3.02 6 4.67 1.75 12 4.58 2.97 10 4.60 2.12 promptly* The World Bank Group effectively monitors and evaluates the projects and programs it 7 7.71 1.89 9 7.78 2.28 54 7.41 1.77 16 7.87 1.31 18 7.78 2.07 18 7.28 2.42 10 6.80 1.62 15 6.80 1.70 14 7.79 1.76 supports The World Bank Group’s approvals and reviews 6 7.50 2.26 8 6.37 1.77 50 6.44 2.07 16 7.44 1.93 16 5.88 2.99 16 5.44 2.56 6 6.33 1.63 13 6.15 2.08 10 5.60 1.51 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 4 6.75 2.22 8 6.63 1.60 41 5.98 1.99 15 7.53 1.36 13 6.62 2.90 12 6.00 1.54 5 6.40 2.61 12 6.75 2.18 9 7.33 2.06 requirements are reasonable The World Bank Group’s conditions on its 5 4.60 3.36 8 5.88 2.17 45 5.29 2.27 10 6.00 2.11 13 4.77 2.39 14 5.29 1.14 9 4.44 2.46 14 4.86 2.57 13 6.15 2.38 lending are reasonable The World Bank Group takes decisions quickly 4 9.50 0.58 8 6.25 2.38 45 5.33 2.25 11 6.55 2.16 12 5.42 3.00 11 4.45 1.29 4 6.50 2.38 13 5.46 2.07 11 5.82 1.66 in Gambia* Working with the World Bank Group increases 5 7.40 2.70 8 7.00 2.56 54 7.20 1.75 16 7.50 1.21 18 7.11 2.45 20 6.80 2.14 11 6.09 1.97 15 7.27 1.87 15 7.33 1.50 Gambia’s institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of 6 8.83 0.98 8 6.63 2.07 44 7.39 2.00 10 7.90 1.79 10 5.70 2.83 15 6.60 1.92 7 6.71 2.43 11 7.00 2.45 12 7.42 1.56 them *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2018: The Gambia E. Working with the World Bank Group (continued) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately staffed in Gambia?* 3 8.00 1.73 8 6.75 2.25 35 5.03 1.90 12 4.25 2.01 6 5.17 1.72 11 5.00 2.19 3 5.67 1.16 8 3.75 1.67 10 4.50 1.58 (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups F. The Future Role of the World Bank Group in Gambia Which of the following SHOULD the World Bank Group do to make itself of greater value in Gambia? (Choose no more than TWO) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Help to bring discipline/effective supervision to implementation of World Bank Group 50.0% 50.0% 25.0% 13.3% 9.1% 15.4% 18.2% 47.4% 15.8% projects* Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN 30.0% 40.0% 18.3% 13.3% 27.3% 3.8% 27.3% 5.3% 26.3% agencies Offer more innovative financial products 10.0% 10.0% 13.3% 20.0% 0.0% 7.7% 9.1% 0.0% 21.1% Offer more innovative knowledge services 0.0% 0.0% 1.7% 13.3% 0.0% 0.0% 9.1% 10.5% 5.3% Collaborate more effectively with Government 10.0% 0.0% 21.7% 20.0% 50.0% 11.5% 9.1% 21.1% 10.5% clients* Work faster 0.0% 0.0% 1.7% 6.7% 0.0% 3.8% 0.0% 5.3% 5.3% Increase the level of capacity development in 10.0% 20.0% 26.7% 20.0% 31.8% 26.9% 45.5% 15.8% 36.8% the country Leverage the private sector more* 40.0% 0.0% 15.0% 33.3% 0.0% 46.2% 27.3% 21.1% 15.8% Reduce the complexity of obtaining World 30.0% 20.0% 23.3% 13.3% 4.5% 3.8% 9.1% 15.8% 15.8% Bank Group financing Ensure greater selectivity in its work* 10.0% 20.0% 0.0% 6.7% 4.5% 0.0% 0.0% 10.5% 0.0% Provide more adequate data/knowledge/statistics/figures on Gambia’s 0.0% 10.0% 8.3% 6.7% 4.5% 7.7% 9.1% 15.8% 10.5% economy Improve the competitiveness of its financing 0.0% 10.0% 6.7% 0.0% 4.5% 3.8% 0.0% 5.3% 5.3% compared to markets Work more with civil society and beneficiary 0.0% 10.0% 13.3% 6.7% 31.8% 26.9% 36.4% 5.3% 10.5% representatives Improve the quality of its experts as related to 0.0% 0.0% 8.3% 6.7% 13.6% 7.7% 0.0% 10.5% 0.0% Gambia’s specific challenges Work more with private sector* 0.0% 0.0% 6.7% 0.0% 4.5% 23.1% 0.0% 0.0% 0.0% Increase the level of World Bank Group staffing 0.0% 10.0% 3.3% 6.7% 4.5% 3.8% 0.0% 10.5% 5.3% in Gambia’s office Other 0.0% 0.0% 0.0% 6.7% 9.1% 3.8% 0.0% 0.0% 10.5% *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2018: The Gambia F. The Future Role of the World Bank Group in Gambia (continued) When considering the combination of services that the World Bank Group offers in Gambia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Gambia?* (Select only ONE response) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Financial services 60.0% 60.0% 31.7% 6.3% 18.2% 24.0% 30.8% 15.0% 36.8% Knowledge products 10.0% 20.0% 11.7% 18.8% 13.6% 16.0% 38.5% 25.0% 15.8% Convening services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% None of the above 0.0% 0.0% 1.7% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Gambia 0.0% 20.0% 48.3% 62.5% 63.6% 36.0% 30.8% 55.0% 26.3% Don't know 30.0% 0.0% 6.7% 6.3% 4.5% 24.0% 0.0% 5.0% 21.1% *Significantly different between stakeholder groups What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Organize more joint meetings and missions 72.7% 77.8% 41.7% 62.5% 27.3% 15.4% 53.8% 27.8% 63.2% with the UN* Collaborate on analysis, assessments and planning, including on rapid assessments on 36.4% 66.7% 63.3% 37.5% 68.2% 57.7% 15.4% 83.3% 57.9% emerging crisis and changing circumstances when both institutions are engaged* Develop joint or complementary projects with the UN, leveraging each organization’s 45.5% 55.6% 55.0% 62.5% 36.4% 50.0% 69.2% 50.0% 52.6% comparative advantages Develop guidelines, framework and tools to facilitate operational cooperation and cross- 27.3% 55.6% 45.0% 50.0% 63.6% 42.3% 46.2% 50.0% 47.4% financing Share more information about the World Bank 36.4% 22.2% 18.3% 12.5% 31.8% 15.4% 23.1% 27.8% 36.8% Group’s activities, products, and knowledge Involve UN experts to a greater degree in 36.4% 0.0% 26.7% 6.3% 50.0% 23.1% 15.4% 11.1% 15.8% World Bank Group activities* Other 0.0% 0.0% 1.7% 0.0% 4.5% 11.5% 0.0% 0.0% 5.3% *Significantly different between stakeholder groups 83 World Bank Group Country Opinion Survey 2018: The Gambia F. The Future Role of the World Bank Group in Gambia (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Gambia? (Choose no more than THREE) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Social cohesion 37.5% 14.3% 7.0% 18.8% 15.8% 8.7% 10.0% 0.0% 15.8% Public financial management 50.0% 85.7% 56.1% 75.0% 47.4% 56.5% 70.0% 68.4% 57.9% Reducing gender based violence 0.0% 0.0% 7.0% 0.0% 5.3% 4.3% 0.0% 5.3% 5.3% Crisis preparedness 12.5% 0.0% 3.5% 0.0% 5.3% 4.3% 20.0% 0.0% 10.5% Crisis response 0.0% 14.3% 5.3% 0.0% 5.3% 8.7% 0.0% 0.0% 5.3% Access to justice systems 12.5% 14.3% 12.3% 6.3% 5.3% 8.7% 0.0% 5.3% 0.0% Security reform 0.0% 14.3% 15.8% 12.5% 36.8% 8.7% 10.0% 15.8% 26.3% Conflict resolution mechanisms* 37.5% 0.0% 3.5% 0.0% 0.0% 4.3% 0.0% 0.0% 5.3% Support domestic resource mobilization 37.5% 14.3% 19.3% 18.8% 15.8% 43.5% 20.0% 42.1% 21.1% Access to basic services 12.5% 28.6% 50.9% 56.3% 42.1% 60.9% 30.0% 36.8% 63.2% Capacity of state institutions 25.0% 42.9% 24.6% 43.8% 26.3% 21.7% 40.0% 47.4% 21.1% Jobs 0.0% 14.3% 22.8% 31.3% 5.3% 17.4% 0.0% 21.1% 10.5% Improving livelihoods 25.0% 28.6% 29.8% 18.8% 42.1% 26.1% 10.0% 10.5% 5.3% Food security 0.0% 28.6% 19.3% 12.5% 36.8% 13.0% 10.0% 15.8% 21.1% Social safety nets 25.0% 0.0% 12.3% 6.3% 5.3% 4.3% 10.0% 26.3% 15.8% Stimulating dialogue to promote peace and 0.0% 0.0% 7.0% 0.0% 5.3% 4.3% 10.0% 0.0% 10.5% stability *Significantly different between stakeholder groups Which THREE areas below would benefit most from other donors in Gambia? (Choose no more than THREE) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Social cohesion 28.6% 28.6% 18.2% 6.7% 5.3% 12.5% 22.2% 29.4% 18.8% Public financial management 14.3% 28.6% 16.4% 13.3% 21.1% 8.3% 11.1% 23.5% 31.3% Reducing gender based violence* 42.9% 0.0% 14.5% 0.0% 15.8% 8.3% 11.1% 0.0% 0.0% Crisis preparedness 0.0% 0.0% 9.1% 20.0% 21.1% 8.3% 0.0% 11.8% 6.3% Crisis response 0.0% 14.3% 5.5% 6.7% 15.8% 20.8% 0.0% 5.9% 12.5% Access to justice systems 14.3% 14.3% 14.5% 33.3% 10.5% 25.0% 11.1% 23.5% 12.5% Security reform 14.3% 28.6% 25.5% 46.7% 31.6% 16.7% 44.4% 41.2% 37.5% Conflict resolution mechanisms 0.0% 0.0% 5.5% 0.0% 0.0% 12.5% 0.0% 5.9% 6.3% Support domestic resource mobilization 14.3% 28.6% 21.8% 33.3% 21.1% 8.3% 11.1% 11.8% 25.0% Access to basic services 14.3% 14.3% 18.2% 13.3% 31.6% 45.8% 44.4% 41.2% 18.8% Capacity of state institutions 0.0% 14.3% 25.5% 26.7% 26.3% 25.0% 22.2% 11.8% 12.5% Jobs 0.0% 14.3% 14.5% 13.3% 31.6% 20.8% 11.1% 11.8% 18.8% Improving livelihoods 42.9% 42.9% 29.1% 26.7% 15.8% 16.7% 44.4% 17.6% 31.3% Food security 42.9% 42.9% 38.2% 33.3% 15.8% 29.2% 33.3% 35.3% 56.3% Social safety nets 14.3% 28.6% 9.1% 13.3% 5.3% 12.5% 0.0% 5.9% 6.3% Stimulating dialogue to promote peace and 0.0% 0.0% 25.5% 6.7% 31.6% 25.0% 11.1% 17.6% 6.3% stability *Significantly different between stakeholder groups 84 World Bank Group Country Opinion Survey 2018: The Gambia F. The Future Role of the World Bank Group in Gambia (continued) To what degree does the World Bank Group support with its resources (financial, technical, knowledge and convening power)? (1-To no degree at all, 10-To a very significant degree) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social cohesion 7 4.43 2.82 8 5.75 2.44 33 5.48 1.89 11 6.18 1.83 9 5.22 3.56 8 4.50 3.16 7 5.29 2.14 7 5.71 1.60 11 5.73 1.95 Public financial management 7 8.43 1.51 8 6.75 1.91 50 7.02 1.77 14 6.79 1.63 10 6.90 2.42 17 7.53 2.04 9 6.89 1.54 14 7.29 1.86 14 7.64 1.65 Reducing gender based violence 7 7.71 0.76 7 6.43 1.99 41 5.56 1.70 8 6.13 1.46 11 5.73 1.79 9 7.11 2.57 5 6.40 2.88 8 6.50 1.85 9 5.44 1.74 Crisis preparedness 7 6.57 2.70 7 6.29 2.22 40 5.95 1.57 6 5.67 2.07 8 5.88 2.36 11 6.82 2.60 5 6.20 3.35 6 6.50 0.84 10 6.40 2.07 Crisis response 7 6.29 3.20 7 6.14 1.86 41 6.07 1.86 7 5.71 1.80 7 5.71 2.87 13 5.92 2.84 5 7.40 1.82 7 5.86 1.22 8 6.13 2.17 Access to justice systems 5 6.80 1.92 8 6.38 2.20 35 5.14 1.88 10 5.90 1.79 9 5.67 2.24 7 6.29 2.75 5 6.60 3.21 7 5.71 1.89 9 6.33 2.06 Security reform 5 8.20 1.48 7 6.71 2.14 40 5.28 2.14 9 5.78 2.22 11 5.64 2.62 8 6.25 2.82 5 6.80 2.78 7 6.57 2.37 11 5.82 2.04 Conflict resolution mechanisms* 5 8.40 1.14 7 6.86 2.19 39 5.33 1.77 9 5.22 1.92 10 4.70 2.54 9 6.44 3.32 5 6.80 2.78 7 5.71 1.80 10 5.60 1.96 Support domestic resource mobilization* 7 8.86 1.46 8 6.38 2.20 47 6.02 2.05 9 6.11 2.37 12 5.25 2.01 15 5.87 2.36 7 6.71 2.98 12 5.58 1.68 14 6.64 2.02 Access to basic services* 7 9.00 1.00 9 7.00 1.41 48 6.52 1.71 15 8.27 1.44 14 6.93 1.94 18 6.44 2.18 9 7.22 2.17 11 7.27 1.90 15 7.53 2.00 Capacity of state institutions 7 5.71 3.55 9 6.56 1.81 49 6.10 1.58 12 7.25 1.06 10 6.60 2.46 15 7.33 1.50 9 7.00 2.18 13 7.00 1.73 12 6.75 1.87 Jobs 6 4.83 3.06 7 6.14 2.97 44 5.64 2.20 11 6.00 2.10 10 4.30 1.64 14 5.07 2.20 7 4.86 3.02 10 5.60 1.96 12 5.75 2.14 Improving livelihoods 6 6.33 3.39 9 6.44 2.01 53 5.98 2.04 13 7.46 1.45 13 5.00 2.12 16 6.56 2.45 7 5.14 2.27 9 6.89 1.90 12 6.67 2.06 Food security 6 7.17 0.98 9 6.67 2.12 47 5.94 1.79 12 6.42 1.73 13 5.46 2.60 15 6.60 2.10 8 5.13 1.55 9 6.67 1.32 13 6.69 1.93 Social safety nets 7 7.29 1.89 7 6.14 2.41 44 5.45 1.81 10 5.80 2.53 9 4.67 2.24 11 4.91 2.07 4 5.00 1.83 8 6.13 1.73 11 5.91 2.12 Stimulating dialogue to promote peace and 7 7.14 3.67 8 7.25 2.44 44 5.32 1.93 10 5.70 1.95 10 4.70 2.21 11 5.64 3.04 5 3.80 1.92 7 6.57 1.81 10 6.50 2.42 stability *Significantly different between stakeholder groups G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Gambia?* Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Never 69.2% 33.3% 20.0% 0.0% 42.9% 46.2% 50.0% 21.1% 10.5% Less than once a year 7.7% 11.1% 11.7% 0.0% 23.8% 7.7% 16.7% 10.5% 21.1% Once a year to a few times a year 7.7% 33.3% 56.7% 26.7% 28.6% 46.2% 33.3% 57.9% 57.9% Less than once a month 0.0% 11.1% 1.7% 13.3% 4.8% 0.0% 0.0% 10.5% 0.0% At least once a month 15.4% 11.1% 8.3% 33.3% 0.0% 0.0% 0.0% 0.0% 10.5% At least once a week 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 85 World Bank Group Country Opinion Survey 2018: The Gambia G. Communication and Information Sharing (continued) How much face-to-face access would you like to have with the World Bank Group in Gambia (i.e., discussions, meetings, conferences, workshops, training, etc.)? (Select only ONE response) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other I prefer more frequent interactions with the 75.0% 80.0% 66.7% 66.7% 95.5% 70.8% 83.3% 73.7% 73.7% WBG I prefer the frequency of my interactions with the WBG to be just about the same as they are 25.0% 10.0% 23.3% 26.7% 0.0% 8.3% 8.3% 10.5% 21.1% currently I prefer less frequent interactions with the 0.0% 0.0% 3.3% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% WBG I prefer to have no face to face interactions 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 5.3% 5.3% with the WBG Prefer not to answer 0.0% 10.0% 5.0% 6.7% 4.5% 12.5% 8.3% 10.5% 0.0% How do you get most of your information about economic and social development issues in Gambia? (Choose no more than TWO) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Local radio* 61.5% 20.0% 25.4% 12.5% 45.5% 15.4% 41.7% 0.0% 31.6% International radio 15.4% 10.0% 3.2% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% Social media 15.4% 40.0% 23.8% 25.0% 22.7% 3.8% 16.7% 25.0% 15.8% International newspapers 7.7% 10.0% 4.8% 0.0% 4.5% 0.0% 16.7% 0.0% 10.5% Local television 23.1% 40.0% 15.9% 31.3% 31.8% 19.2% 33.3% 35.0% 5.3% Internet* 30.8% 10.0% 46.0% 62.5% 9.1% 73.1% 33.3% 40.0% 42.1% Periodicals 15.4% 0.0% 6.3% 6.3% 4.5% 3.8% 8.3% 10.0% 10.5% International television 0.0% 0.0% 4.8% 6.3% 0.0% 11.5% 16.7% 0.0% 5.3% Local newspapers* 15.4% 30.0% 47.6% 56.3% 68.2% 53.8% 16.7% 50.0% 52.6% Other 0.0% 20.0% 7.9% 0.0% 9.1% 0.0% 0.0% 5.0% 15.8% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other World Bank Group’s publications and other 69.2% 50.0% 44.8% 50.0% 33.3% 36.0% 33.3% 55.0% 42.1% written materials e-Newsletters* 0.0% 20.0% 17.2% 31.3% 14.3% 48.0% 41.7% 5.0% 52.6% World Bank Group’s 15.4% 60.0% 36.2% 37.5% 38.1% 28.0% 16.7% 80.0% 36.8% seminars/workshops/conferences* Mobile phones 0.0% 10.0% 8.6% 0.0% 14.3% 8.0% 0.0% 0.0% 0.0% Direct contact with World Bank Group 30.8% 20.0% 22.4% 6.3% 28.6% 4.0% 33.3% 15.0% 21.1% World Bank Group’s website 53.8% 10.0% 41.4% 50.0% 38.1% 36.0% 33.3% 20.0% 26.3% Social media 15.4% 30.0% 20.7% 6.3% 19.0% 12.0% 16.7% 5.0% 5.3% Other 0.0% 0.0% 0.0% 6.3% 0.0% 8.0% 0.0% 0.0% 5.3% *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2018: The Gambia G. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Yes 23.1% 40.0% 26.8% 46.2% 0.0% 16.0% 18.2% 30.0% 29.4% No 76.9% 60.0% 73.2% 53.8% 100.0% 84.0% 81.8% 70.0% 70.6% Do you have reliable access to the Internet?* Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Yes 30.8% 70.0% 83.3% 80.0% 45.5% 100.0% 83.3% 80.0% 83.3% No 69.2% 30.0% 16.7% 20.0% 54.5% 0.0% 16.7% 20.0% 16.7% *Significantly different between stakeholder groups Do you use/have you used the World Bank Group website?* Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Yes 61.5% 60.0% 67.8% 100.0% 9.1% 80.0% 33.3% 75.0% 38.9% No 38.5% 40.0% 32.2% 0.0% 90.9% 20.0% 66.7% 25.0% 61.1% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Yes 23.1% 20.0% 15.5% 26.7% 4.8% 16.0% 16.7% 20.0% 16.7% No 76.9% 80.0% 84.5% 73.3% 95.2% 84.0% 83.3% 80.0% 83.3% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other High speed/WiFi 90.9% 100.0% 88.0% 86.7% 80.0% 96.0% 100.0% 75.0% 85.7% Dial-up 9.1% 0.0% 12.0% 13.3% 20.0% 4.0% 0.0% 25.0% 14.3% 87 World Bank Group Country Opinion Survey 2018: The Gambia G. Communication and Information Sharing (continued) How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, Yo uTube, Flickr) for information/knowledge that you can use in your work?* Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Weekly 54.5% 20.0% 8.6% 25.0% 4.5% 3.8% 27.3% 5.3% 10.5% Monthly 27.3% 20.0% 6.9% 37.5% 0.0% 11.5% 0.0% 10.5% 10.5% A few times a year 9.1% 0.0% 37.9% 31.3% 9.1% 50.0% 9.1% 47.4% 26.3% Rarely 0.0% 30.0% 29.3% 6.3% 27.3% 19.2% 18.2% 15.8% 26.3% Never 9.1% 30.0% 17.2% 0.0% 59.1% 15.4% 45.5% 21.1% 26.3% *Significantly different between stakeholder groups Please rate how much you agree with the following statements. Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Minister/Minister Parliamentarian Ministry on WBG Project Government Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 3 4.67 2.08 4 7.00 3.16 14 8.14 1.17 6 7.67 1.37 0 0.00 . 4 6.25 2.22 1 4.00 . 5 8.20 1.64 4 8.75 1.89 navigate.* I find the information on the World Bank 3 6.67 1.53 3 6.33 2.08 14 8.43 1.09 6 9.17 0.98 0 0.00 . 4 7.00 1.16 1 8.00 . 6 8.50 1.52 5 8.40 1.82 Group’s websites useful.* The World Bank Group’s social media channels are valuable sources of information 5 8.40 1.52 4 8.00 0.82 28 7.00 2.18 4 8.75 1.50 8 7.63 3.66 10 8.30 1.64 3 8.67 1.53 6 7.00 2.97 5 8.20 1.30 about the institution *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country?* Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Yes 83.3% 30.0% 41.9% 75.0% 10.0% 28.0% 38.5% 33.3% 36.8% No 16.7% 70.0% 58.1% 25.0% 90.0% 72.0% 61.5% 66.7% 63.2% *Significantly different between stakeholder groups 88 World Bank Group Country Opinion Survey 2018: The Gambia H. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Gambia?* (Select only ONE response) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other The World Bank (IDA) 100.0% 50.0% 64.0% 93.3% 33.3% 36.4% 70.0% 78.6% 35.3% The International Finance Corporation (IFC) 0.0% 0.0% 12.0% 0.0% 0.0% 31.8% 0.0% 0.0% 29.4% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% (MIGA) Other 0.0% 50.0% 24.0% 6.7% 66.7% 31.8% 30.0% 21.4% 29.4% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Yes 66.7% 30.0% 20.0% 0.0% 17.6% 8.3% 36.4% 26.7% 11.8% No 33.3% 70.0% 80.0% 100.0% 82.4% 91.7% 63.6% 73.3% 88.2% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Gambia?* (Select only ONE response) Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other The two institutions work well together 87.5% 100.0% 36.4% 0.0% 33.3% 0.0% 75.0% 75.0% 100.0% The way the two institutions work together 0.0% 0.0% 63.6% 0.0% 33.3% 0.0% 25.0% 25.0% 0.0% needs improvement Don’t know 12.5% 0.0% 0.0% 0.0% 33.3% 100.0% 0.0% 0.0% 0.0% The two institutions work well together 87.5% 100.0% 36.4% 0.0% 33.3% 0.0% 75.0% 75.0% 100.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Gambia? (Choose no more than TWO) Office of the Private Sector/ Independent Percentage of Respondents President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Observer* 58.3% 22.2% 15.8% 6.3% 25.0% 23.8% 41.7% 15.8% 27.8% Use World Bank Group reports/data 16.7% 22.2% 26.3% 6.3% 16.7% 14.3% 25.0% 36.8% 16.7% Engage in World Bank Group 16.7% 44.4% 45.6% 56.3% 41.7% 33.3% 41.7% 26.3% 50.0% related/sponsored events/activities Collaborate as part of my professional duties 41.7% 44.4% 38.6% 68.8% 33.3% 42.9% 25.0% 36.8% 38.9% Use World Bank Group website for 41.7% 11.1% 29.8% 31.3% 8.3% 33.3% 16.7% 26.3% 11.1% information, data, research, etc. *Significantly different between stakeholder groups 89 World Bank Group Country Opinion Survey 2018: The Gambia H. Background Information (continued) Which best represents your geographic location?* Office of the Private Sector/ Independent President/Prime Office of Employee of a PIU/Consultant Local Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian Ministry on WBG project Government Private Bank CSO Institution Other Banjul 69.2% 30.0% 40.3% 56.3% 18.2% 64.0% 83.3% 42.1% 70.6% Lower River 0.0% 20.0% 0.0% 0.0% 13.6% 0.0% 0.0% 0.0% 0.0% Central River 7.7% 10.0% 1.6% 0.0% 13.6% 0.0% 0.0% 0.0% 5.9% North Bank 7.7% 10.0% 4.8% 0.0% 18.2% 4.0% 0.0% 5.3% 0.0% Upper River 0.0% 10.0% 4.8% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% West Coast 15.4% 20.0% 48.4% 43.8% 31.8% 32.0% 16.7% 52.6% 23.5% *Significantly different between stakeholder groups 90 World Bank Group Country Opinion Survey 2018: The Gambia Appendix C: Responses to Indicator Questions by Geographic Location15  Banjul N=110  North Bank/Lower River/Central River/Upper River N=30  West Coast N=74 B. Overall Attitudes toward the World Bank Group North Bank/Lower River/Central River/ Banjul Upper River West Coast N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Gambia 99 6.26 2.17 28 6.14 2.40 67 6.43 2.12 (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Gambia? (1-Strongly disagree, 10-Strongly agree) North Bank/Lower River/Central River/ Banjul Upper River West Coast N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in Gambia 91 6.77 2.25 26 6.88 2.52 65 7.29 2.00 The World Bank Group ’s work is aligned with what I consider the development priorities for Gambia 91 6.92 2.05 25 6.64 1.85 65 6.91 2.13 To what extent is the World Bank Group an effective development partner in Gambia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) North Bank/Lower River/Central River/ Banjul Upper River West Coast N Mean SD N Mean SD N Mean SD Responsiveness to needs 87 6.18 1.81 26 5.58 1.72 61 6.36 2.14 Flexibility (in terms of the institution ’s products and services) 79 5.67 1.64 24 4.87 1.94 49 5.45 2.34 Flexibility (in terms of changing country circumstances) 77 6.12 2.01 23 5.43 1.59 50 5.92 2.12 Being inclusive 80 6.39 1.87 20 5.15 2.01 49 6.29 2.30 Openness (sharing data and other information) 74 7.00 1.99 23 6.35 2.10 57 6.75 2.56 Collaboration with the Government 86 7.64 1.80 25 7.60 1.68 62 7.92 1.72 The speed in which it gets things accomplished on the ground 77 6.10 1.94 24 5.00 2.06 56 5.96 2.49 Helping to bring discipline/effective supervision to implementation of investment projects 79 6.59 1.85 23 6.48 2.02 55 7.20 2.26 Collaboration with civil society 67 5.82 2.00 23 5.87 1.96 55 5.69 2.27 Staff accessibility 74 5.96 2.16 22 4.91 1.93 51 6.12 2.52 Collaboration with other donors and development partners 72 7.17 1.90 20 6.60 2.19 55 6.82 2.04 Collaboration with the private sector 69 6.16 2.06 20 5.75 1.59 46 5.65 2.17 Collaboration with the UN 60 7.75 1.78 19 7.68 1.70 41 7.54 1.73 Straightforwardness and honesty 71 7.27 1.90 20 7.95 1.73 50 7.84 1.85 Treating clients and stakeholders in Gambia with respect 79 7.51 1.88 20 7.55 2.11 54 7.61 2.29 Being a long-term partner 84 8.49 1.49 28 8.25 1.53 60 8.65 1.60 15 214 respondents provided information about their geographic location (question H10 in the questionnaire). 91 World Bank Group Country Opinion Survey 2018: The Gambia C. World Bank Group’s Effectiveness and Results North Bank/Lower River/Central River/ Banjul Upper River West Coast N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group ’s work help to achieve development results in Gambia? 89 6.84 1.71 23 6.87 1.87 63 6.92 1.82 (1-To no degree at all, 10-To a very significant degree) North Bank/Lower River/Central River/ Banjul Upper River West Coast N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems in Gambia? 86 7.29 1.89 21 7.10 2.07 59 6.85 1.87 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Gambia? (1-Strongly disagree, 10-Strongly agree) North Bank/Lower River/Central River/ Banjul Upper River West Coast N Mean SD N Mean SD N Mean SD The World Bank Group ’s financial instruments meet the needs of Gambia 82 5.96 1.88 23 6.48 2.13 57 5.96 2.15 The World Bank Group meets Gambia ’s needs for knowledge services 81 5.86 1.93 24 6.54 2.15 53 5.64 1.87 D. The World Bank Group’s Knowledge Work and Activities In Gambia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) North Bank/Lower River/Central River/ Banjul Upper River West Coast N Mean SD N Mean SD N Mean SD Are adaptable to Gambia ’s specific development challenges and country circumstances 83 6.52 2.17 16 6.31 1.85 54 6.00 2.20 North Bank/Lower River/Central River/ Banjul Upper River West Coast N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 92 7.13 1.84 24 6.92 2.17 60 6.95 1.83 make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 85 7.64 1.57 24 7.38 2.39 60 7.30 1.71 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 92 World Bank Group Country Opinion Survey 2018: The Gambia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) North Bank/Lower River/Central River/ Banjul Upper River West Coast N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in Gambia 60 6.17 2.29 16 5.38 2.13 49 5.43 2.37 Where country systems are adequate, the World Bank Group makes appropriate use of them 70 7.51 1.68 16 6.50 2.39 44 6.89 2.42 93 World Bank Group Country Opinion Survey 2018: The Gambia Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group16 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY18 Gambia COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Gambia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Gambia?” Collaborating with the WBG N=89 Not collaborating with the WBG N=118 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Gambia?* 89 6.02 2.45 116 4.89 2.39 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 88 6.69 2.13 100 6.03 2.17 effectiveness in Gambia* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Gambia solve its most complicated development 81 7.05 2.10 88 6.77 2.04 challenges? (1-To no degree at all, 10-To a very significant degree) 16Only 207 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 94 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Gambia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Gambia? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Social protection 7.0% 10.0% Gender equity 7.0% 8.0% Private sector development 13.0% 17.0% Education 21.0% 28.0% Public sector governance/reform 38.0% 39.0% Energy 28.0% 21.0% Water and sanitation 1.0% 3.0% Pollution 2.0% 1.0% Job creation/employment 19.0% 27.0% Health system reform 10.0% 18.0% Tourism 3.0% 1.0% Financial markets 3.0% 2.0% Security reform* 1.0% 9.0% Global/regional integration 0.0% 1.0% Food security 6.0% 8.0% Urban development 0.0% 3.0% Gender based violence 0.0% 0.0% Transport 17.0% 10.0% Agriculture and rural development 39.0% 39.0% Trade and exports 9.0% 6.0% Crime and violence 1.0% 1.0% Natural resource management 3.0% 2.0% Judiciary reform* 4.0% 0.0% Economic growth 12.0% 13.0% Disaster risk management* 4.0% 0.0% Equality of opportunity* 8.0% 1.0% Communicable diseases 1.0% 1.0% Local governance and institutions 3.0% 10.0% Information and communications technology 3.0% 2.0% Social cohesion 0.0% 0.0% Climate change 2.0% 3.0% Poverty reduction 8.0% 10.0% Anti corruption 7.0% 4.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Gambia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing (IPF) 52 6.21 2.30 54 6.26 2.06 Development Policy Financing (DPF) 52 6.90 1.94 61 6.38 1.95 Program-for-Results Financing (PforR) 45 6.98 1.89 44 6.86 2.17 Trust funds and grants* 59 6.95 1.87 54 6.02 2.27 MIGA Guarantees 33 6.64 2.25 28 5.86 1.98 IFC Investment Services 40 6.28 2.26 30 6.10 2.07 IFC Advisory Services 41 6.83 2.46 29 5.90 2.32 *Significantly different between collaborators and non-collaborators 95 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Gambia? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in Gambia 81 7.06 2.09 95 6.91 2.33 The World Bank Group’s work is aligned with what I consider the development priorities for Gambia* 78 7.23 1.77 96 6.57 2.15 *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Gambia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 79 6.34 1.99 94 6.04 1.83 Flexibility (in terms of the institution’s products and services)* 71 6.03 1.82 78 5.08 1.98 Flexibility (in terms of changing country circumstances)* 70 6.59 2.05 78 5.54 1.82 Being inclusive* 74 6.57 1.76 73 5.81 2.18 Openness (sharing data and other information)* 68 7.44 2.08 83 6.46 2.18 Collaboration with the Government 74 7.85 1.73 97 7.71 1.70 The speed in which it gets things accomplished on the ground* 74 6.53 2.13 81 5.44 2.06 Helping to bring discipline/effective supervision to implementation of investment projects 70 6.87 1.89 85 6.75 2.12 Collaboration with civil society 62 6.15 2.08 80 5.53 2.12 Staff accessibility* 68 6.88 2.02 77 5.16 2.20 Collaboration with other donors and development partners 68 7.07 1.96 76 6.95 2.08 Collaboration with the private sector 65 6.18 1.99 68 5.72 2.12 Collaboration with the UN 55 7.67 1.86 64 7.73 1.61 Straightforwardness and honesty 67 7.64 1.73 73 7.45 1.95 Treating clients and stakeholders in Gambia with respect* 73 7.89 1.74 80 7.21 2.23 Being a long-term partner 76 8.71 1.36 95 8.36 1.63 *Significantly different between collaborators and non-collaborators C. World Bank Group’s Effectiveness and Results In Gambia, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender 65 6.32 1.98 73 6.41 2.11 The impact of climate change 60 6.33 1.72 72 6.14 2.25 96 World Bank Group Country Opinion Survey 2018: The Gambia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Gambia? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 49 5.59 2.27 43 4.79 2.12 Gender equity 55 6.44 2.08 65 6.26 2.02 Private sector development 56 5.66 2.03 61 4.98 2.19 Education 64 7.44 1.71 83 7.52 2.00 Public sector governance/reform* 66 7.12 1.52 75 6.52 1.88 Global/regional integration 46 6.35 2.08 49 5.88 1.88 Food security 59 6.44 1.86 68 6.26 2.06 Energy* 61 7.07 1.80 68 5.90 2.17 Water and sanitation* 55 6.69 1.68 65 5.97 2.17 Job creation/employment* 56 5.73 2.07 60 4.82 1.66 Health system reform 53 6.04 2.19 60 5.85 1.98 Financial markets 39 5.62 2.03 38 5.05 2.08 Transport 50 5.42 2.38 58 5.57 2.11 Agriculture and rural development 59 6.37 1.64 80 6.11 1.97 Natural resource management 49 6.22 2.12 50 5.66 2.15 Climate change 50 6.30 1.94 58 6.34 2.03 Poverty reduction 67 6.40 1.77 76 6.14 2.14 Anti corruption 49 5.43 2.36 53 4.92 2.25 Judiciary reform 45 5.82 2.33 47 5.49 2.12 Economic growth 64 6.91 1.62 65 6.34 2.15 Equality of opportunity 50 6.34 2.18 43 5.47 2.11 Communicable diseases 38 6.34 2.11 47 5.87 2.04 Information and communications technology* 48 6.71 2.11 45 5.51 1.78 Security reform* 36 6.25 2.73 46 5.02 1.97 Tourism* 39 6.28 2.59 44 4.95 1.83 Local governance and institutions* 45 6.47 2.35 53 4.83 2.01 Social cohesion* 45 6.29 2.57 45 5.02 1.98 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 80 6.90 1.70 91 6.84 1.75 development results in Gambia? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group help to 78 7.10 1.95 86 7.12 1.84 build/strengthen existing country systems in Gambia? (1-To no degree at all, 10-To a very significant degree) 97 World Bank Group Country Opinion Survey 2018: The Gambia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Gambia? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 75 6.07 1.90 83 5.94 2.04 Gambia The World Bank Group meets Gambia’s needs for knowledge services 77 6.06 1.79 76 5.59 1.95 (1- Strongly disagree, 10- Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How effectively does the World Bank Group help Gambia to 51 6.63 2.53 64 6.00 2.29 mobilize finance for development from private sector sources? (1-Not effectively at all, 10-Very effectively) How effectively does the World Bank Group support Gambia’s efforts … ? (1-Not effectively at all, 10-Very effectively) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To build stronger domestic resource mobilization systems in the 69 6.45 1.82 81 5.68 2.15 Government* To develop better and stronger data collection/analytics systems within the Government 72 6.60 1.93 77 6.13 2.00 To strengthen the country’s crisis preparedness* 60 6.52 2.00 63 5.54 1.87 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How effectively does the World Bank Group’s SCD and CPF activities support Gambia’s efforts to manage crisis related 32 7.66 1.83 25 6.20 2.18 risks?* (1-Not effectively at all, 10-Very effectively) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Gambia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 77 6.39 1.73 69 5.88 2.15 Include appropriate level of stakeholder involvement during 75 6.60 1.76 67 6.03 2.20 preparation Lead to practical solutions* 76 6.67 1.69 71 5.80 2.03 Are accessible (well written and easy to understand)* 77 6.83 1.77 72 6.00 2.00 Are source of relevant information on global good practices 76 7.53 1.44 73 7.26 1.95 Are adequately disseminated 76 6.38 1.89 67 5.76 2.44 Are translated enough into local language* 54 4.96 2.70 57 3.19 2.02 Are adaptable to Gambia’s specific development challenges and 73 6.44 2.06 76 6.28 2.21 country circumstances *Significantly different between collaborators and non-collaborators 98 World Bank Group Country Opinion Survey 2018: The Gambia D. The World Bank Group’s Knowledge Work and Activities Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 79 7.20 1.76 93 6.84 1.96 development results in your country? (1- Not significant at all, 10- Very significant) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the World 80 7.75 1.46 86 7.15 1.93 Bank Group's knowledge work and activities?* (1- Very low technical quality, 10- Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 68 5.60 2.44 74 4.55 2.72 The World Bank Group effectively monitors and evaluates the 75 7.33 1.59 91 7.48 2.04 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 67 6.76 1.92 78 6.24 2.33 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 64 6.58 1.84 57 6.61 2.20 reasonable The World Bank Group’s conditions on its lending are reasonable* 61 6.30 2.12 73 4.81 2.20 The World Bank Group takes decisions quickly in Gambia* 64 6.48 2.08 59 5.20 2.32 Working with the World Bank Group increases Gambia’s 74 7.34 1.67 92 6.93 2.07 institutional capacity Where country systems are adequate, the World Bank Group 61 7.34 1.90 66 7.17 2.12 makes appropriate use of them *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately staffed in Gambia? 61 5.46 2.23 40 5.10 2.05 (1- To no degree at all, 10- To a very significant degree) 99 World Bank Group Country Opinion Survey 2018: The Gambia F. The Future Role of the World Bank Group in Gambia To what degree does the World Bank Group support with its resources (financial, technical, knowledge and convening power)? (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social cohesion* 55 6.22 1.94 53 5.13 2.52 Public financial management 70 7.51 1.53 79 7.00 1.94 Reducing gender based violence 49 6.65 1.90 59 6.02 2.00 Crisis preparedness* 54 6.87 1.82 53 6.00 2.10 Crisis response* 54 6.81 1.84 52 5.87 2.41 Access to justice systems* 51 6.41 2.13 51 5.55 2.17 Security reform* 52 6.65 2.03 58 5.59 2.53 Conflict resolution mechanisms* 49 6.61 2.11 57 5.47 2.35 Support domestic resource mobilization* 68 6.94 1.92 69 5.88 2.40 Access to basic services* 71 7.56 1.50 80 6.82 2.10 Capacity of state institutions* 63 7.19 1.72 77 6.36 1.97 Jobs* 64 6.56 2.03 63 4.75 2.34 Improving livelihoods* 66 7.12 1.84 79 5.84 2.28 Food security* 66 6.79 1.83 71 5.85 2.02 Social safety nets* 62 6.61 1.98 55 5.02 2.11 Stimulating dialogue to promote peace and stability* 56 6.55 2.46 61 5.39 2.42 *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 37 6.95 2.20 13 7.92 1.38 I find the information on the World Bank Group’s websites useful. 36 7.97 1.59 15 7.80 1.32 The World Bank Group’s social media channels are valuable 43 7.56 2.11 38 7.63 2.24 sources of information about the institution 100 World Bank Group Country Opinion Survey 2018: The Gambia Appendix E: Responses to Selected Questions by Year17 All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. FY 2015 Number of comparable respondents = 208 FY 2018 Number of comparable respondents = 190 By weighting, the FY 2015 and FY 2018 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2015 FY 2018 Office of the President/Prime Minister/Minister 7% 7% Office of Parliamentarian 2% 2% Government Institutions 44% 44% Local Government 10% 10% Bilateral/Multilateral Agencies 3.5% 3.5% Civil Society 12% 12% Private Sector 17% 17% Academia 3% 3% Media 1.5% 1.5% A. General Issues facing Gambia In general, would you say that Gambia is headed in... ?* Percentage of Respondents FY 2015 FY 2018 The right direction 34.6% 72.5% The wrong direction 31.4% 6.0% Not sure 34.0% 21.6% *Significantly different between FY2015 and FY2018 B. Overall Attitudes toward the World Bank Group FY 2015 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Gambia? 206 5.53 2.57 188 5.35 2.45 (1-Not familiar at all, 10-Extremely familiar) FY 2015 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Gambia* 175 6.72 2.23 169 6.24 2.21 (1-Not effective at all, 10-Very effective) *Significantly different between FY2015 and FY2018 17Only those questions that were asked in the FY 2015 and FY 2018 country opinion surveys, with similar response scales/options, are presented in this appendix. 101 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Gambia solve its most complicated development 155 7.02 2.22 154 6.82 2.08 challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you believe that the World Bank Group’s work and support help the poorest in Gambia? (Select only ONE response) Percentage of Respondents FY 2015 FY 2018 To a fully sufficient degree 13.9% 11.8% To a somewhat sufficient degree 36.1% 36.6% To a somewhat insufficient degree 23.8% 24.7% To a very insufficient degree 9.4% 11.8% Don't know 16.8% 15.1% To what extent do you agree with the following statements about the World Bank Group’s work in Gambia? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 185 6.80 2.56 163 7.01 2.22 development in Gambia The World Bank Group’s work is aligned with what I consider the 176 6.37 2.42 159 6.75 2.12 development priorities for Gambia 102 World Bank Group Country Opinion Survey 2018: The Gambia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Gambia, in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) FY 2015 FY 2018 N Mean SD N Mean SD Responsiveness to needs' 163 5.88 2.27 157 6.12 1.94 Flexibility (in terms of the institution’s products and services) 157 5.26 2.20 134 5.39 2.01 Flexibility (in terms of changing country circumstances) 155 5.41 2.24 134 5.81 1.93 Being inclusive 150 5.74 2.37 136 6.07 2.11 Openness (sharing data and other information) 154 6.59 2.51 142 6.82 2.18 Collaboration with the Government* 173 7.33 2.35 154 7.81 1.73 The speed in which it gets things accomplished on the ground 159 5.81 2.28 140 5.79 2.14 Helping to bring discipline/effective supervision to implementation 140 6.68 2.06 of investment projects" Collaboration with civil society* 164 6.16 2.27 129 5.51 2.14 Staff accessibility 155 6.15 2.40 131 5.78 2.31 Collaboration with other donors and development partners 156 7.02 2.34 132 6.89 2.05 Collaboration with the private sector 152 5.97 2.49 119 5.70 2.05 Collaboration with the UN" 110 7.62 1.78 Straightforwardness and honesty* 148 6.59 2.56 121 7.42 1.89 Treating clients and stakeholders in Gambia with respect*"' 164 6.95 2.34 133 7.47 2.05 Being a long-term partner* 181 7.77 2.34 153 8.48 1.53 *Significantly different between FY2015 and FY2018 ' In FY 2015, the category was “Responsiveness.” " Only FY 2018 questionnaire had this response option. "' In FY 2015, the category was “The World Bank Group treats clients and stakeholders in Gambia with respect” with the 10-point scale “1-Strongly disagree, 10-Strongly agree.” 103 World Bank Group Country Opinion Survey 2018: The Gambia C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Gambia? (1-Not effective at all, 10-Very effective) FY 2015 FY 2018 N Mean SD N Mean SD Social protection* 103 5.76 2.80 79 4.87 2.05 Gender equity 121 6.42 2.17 108 6.32 1.94 Private sector development* 126 6.35 2.36 109 5.09 2.02 Education 152 7.78 2.24 137 7.40 1.90 Public sector governance/reform 140 6.47 2.52 128 6.72 1.80 Global/regional integration 108 5.73 2.48 89 5.96 1.95 Food security 128 6.63 2.31 119 6.33 1.90 Energy 123 6.42 2.46 122 6.44 2.05 Water and sanitation* 126 6.82 2.39 112 6.20 1.98 Job creation/employment 128 5.77 2.36 108 5.30 1.91 Health system reform*' 136 7.24 2.10 103 5.72 1.97 Financial markets* 99 5.95 2.40 68 5.12 2.11 Transport* 127 6.15 2.60 96 5.47 2.22 Agriculture and rural development*" 153 7.00 2.20 127 6.19 1.83 Natural resource management 101 5.64 2.88 92 5.92 2.09 Climate change 120 6.29 2.24 96 6.19 1.93 Poverty reduction* 147 6.87 2.35 130 6.20 1.98 Anti corruption 103 4.61 2.63 90 5.09 2.31 Judiciary reform"' 83 5.57 2.31 Economic growth 139 6.87 2.12 118 6.49 1.89 Equality of opportunity 108 5.77 2.27 81 5.72 2.13 Communicable diseases"" 76 5.98 1.98 Information and communications technology 119 5.80 2.54 83 6.10 2.07 Security reform"' 72 5.33 2.35 Tourism"' 72 5.27 2.11 Local governance and institutions"' 85 5.38 2.19 Social cohesion"' 76 5.32 2.25 *Significantly different between FY2015 and FY2018 ' In FY 2015, the category was “Health.” " In FY 2015, there were two categories related to agriculture and rural development: “Rural development” and “Agricultural development.” A mean score of responses to these two categories was calculated and included in a separate variable that then was compared to FY 2018 “Agriculture and rural development” category. ''' Only FY 2018 questionnaire had this response option. '''' This FY 2018 response option could not be compared to FY 2015 “Communicable/non-communicable diseases” response option. FY 2015 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Gambia? 172 6.99 2.18 153 6.79 1.73 (1-To no degree at all, 10-To a very significant degree) 104 World Bank Group Country Opinion Survey 2018: The Gambia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Gambia? (1-Strongly disagree, 10- Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 164 5.69 2.29 142 5.89 1.94 Gambia The World Bank Group meets Gambia’s needs for knowledge 163 5.76 2.29 135 5.67 1.86 services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2015 FY 2018 Weekly 8.4% 12.0% Monthly 14.3% 7.1% A few times a year 25.6% 30.1% Rarely 25.6% 26.8% Never 26.1% 24.0% In Gambia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2015 FY 2018 N Mean SD N Mean SD Are timely* 140 5.22 2.33 127 6.02 2.02 Include appropriate level of stakeholder involvement during preparation 147 5.85 2.32 127 6.00 2.07 Lead to practical solutions 146 5.86 2.32 129 6.02 1.94 Are accessible (well written and easy to understand) 144 6.36 2.38 132 6.25 1.98 Are source of relevant information on global good practices* 145 6.69 2.48 132 7.35 1.77 Are adequately disseminated 141 5.76 2.30 127 5.83 2.29 Are translated enough into local language 127 3.67 2.59 94 3.67 2.41 Are adaptable to Gambia’s specific development challenges and country circumstances 146 6.12 2.28 135 6.17 2.17 *Significantly different between FY2015 and FY2018 FY 2015 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 163 7.32 2.11 159 6.92 1.89 results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 160 7.48 1.80 149 7.37 1.76 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 105 World Bank Group Country Opinion Survey 2018: The Gambia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group disburses funds promptly 151 5.22 2.67 123 4.79 2.73 The World Bank Group effectively monitors and evaluates the projects and programs it supports 165 7.28 2.26 146 7.36 1.83 The World Bank Group’s approvals and reviews are done in a timely fashion 147 6.07 2.26 128 6.25 2.26 The World Bank Group’s “Safeguard Policy” requirements are reasonable 130 6.39 2.25 103 6.37 2.05 The World Bank Group’s conditions on its lending are reasonable 138 5.38 2.21 121 5.16 2.23 The World Bank Group takes decisions quickly in Gambia 137 5.30 2.42 102 5.61 2.33 Working with the World Bank Group increases Gambia’s 160 7.04 2.31 150 6.98 1.95 institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of them 136 6.70 2.17 114 7.11 2.11 F. The Future Role of the World Bank Group in Gambia When considering the combination of services that the World Bank Group offers in Gambia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Gambia?* (Select only ONE response) Percentage of Respondents FY 2015 FY 2018 Financial services 40.8% 28.8% Knowledge products 11.7% 17.9% Convening services 2.0% 0.0% None of the above 1.5% 1.1% The combination is appropriate for Gambia 36.7% 41.8% Don't know 7.1% 10.3% *Significantly different between FY2015 and FY2018 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Percentage of Respondents FY 2015 FY 2018 Yes 34.9% 22.9% No 65.1% 77.1% *Significantly different between FY2015 and FY2018 Do you have reliable access to the Internet?*' Percentage of Respondents FY 2015 FY 2018 Yes 86.7% 78.1% No 13.3% 21.9% *Significantly different between FY2015 and FY2018 ' In FY 2015, the question was “Do you have access to the Internet?” Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2015 FY 2018 Yes 59.6% 61.5% No 40.4% 38.5% 106 World Bank Group Country Opinion Survey 2018: The Gambia G. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? Percentage of Respondents FY 2015 FY 2018 Yes 17.7% 17.7% No 82.3% 82.3% Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY 2015 FY 2018 High speed/WiFi 77.9% 89.7% Dial-up 22.1% 10.3% *Significantly different between FY2015 and FY2018 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 136 6.59 2.56 37 7.25 2.03 I find the information on the World Bank Group’s websites useful.* 130 7.21 2.34 37 8.11 1.43 The World Bank Group’s social media channels are valuable 80 6.56 2.74 68 7.76 2.16 sources of information about the institution* *Significantly different between FY2015 and FY2018 107 World Bank Group Country Opinion Survey 2018: The Gambia Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Gambia? collaborate/work with the World Bank (Choose no more than TWO) Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank Group’s 6.03 6.69 6.45 5.93 6.36 6.23 6.35 6.31 6.35 6.30 6.12 6.96 effectiveness in Gambia Overall the World Bank Group currently plays a relevant role in 6.91 7.06 7.11 6.66 7.18 6.39 6.96 7.07 6.82 7.29 6.79 7.55 development in Gambia The World Bank Group’s work is aligned with what I consider the 6.57 7.23 6.88 6.92 7.05 6.29 6.92 6.85 6.66 7.25 6.67 7.43 development priorities for Gambia Responsiveness to needs 6.04 6.34 6.35 5.63 6.31 5.82 6.09 6.33 5.96 6.54 6.09 6.47 Flexibility (in terms of the institution’s products and services) 5.08 6.03 5.40 5.91 5.57 5.31 5.59 5.40 5.47 5.57 5.44 5.70 Flexibility (in terms of changing country circumstances) 5.54 6.59 6.00 5.97 6.01 5.94 5.96 6.04 5.87 6.18 5.88 6.27 Being inclusive 5.81 6.57 6.10 6.37 6.24 5.92 6.06 6.29 6.03 6.34 6.02 6.50 Openness (sharing data and other information) 6.46 7.44 6.77 7.08 6.87 6.69 6.73 6.97 6.85 6.79 6.65 7.27 Collaboration with the Government 7.71 7.85 7.84 7.31 7.81 7.45 7.62 7.87 7.64 7.85 7.66 7.91 The speed in which it gets things accomplished on the ground 5.44 6.53 5.93 6.35 6.03 5.97 6.10 5.90 5.90 6.19 5.93 6.27 Helping to bring discipline/effective supervision to implementation 6.75 6.87 6.82 6.59 6.90 6.32 6.60 7.02 6.64 6.98 6.63 7.09 of investment projects Collaboration with civil society 5.53 6.15 5.77 5.86 5.90 5.44 5.62 6.06 5.86 5.69 5.74 5.94 Staff accessibility 5.16 6.88 5.97 6.00 5.94 6.13 5.89 6.11 6.07 5.84 5.86 6.28 Collaboration with other donors and development partners 6.95 7.07 6.81 7.29 7.07 6.42 6.88 6.98 6.86 7.00 6.87 7.06 Collaboration with the private sector 5.72 6.18 5.72 6.71 6.08 5.50 5.96 5.91 6.10 5.67 5.96 5.89 Collaboration with the UN 7.73 7.67 7.54 8.10 7.79 7.21 7.82 7.43 7.49 7.90 7.62 7.71 Straightforwardness and honesty 7.45 7.64 7.53 7.48 7.61 7.24 7.60 7.40 7.44 7.64 7.53 7.51 Treating clients and stakeholders in Gambia with respect 7.21 7.89 7.36 7.97 7.54 7.38 7.40 7.66 7.74 7.16 7.28 8.02 Being a long-term partner 8.36 8.71 8.49 8.53 8.66 7.97 8.46 8.55 8.34 8.72 8.45 8.61 To what extent does the World Bank Group’s work help to achieve 6.84 6.90 6.83 7.00 7.08 6.14 6.87 6.86 6.63 7.23 6.85 6.90 development results in Gambia? To what extent does the World Bank Group help to 7.12 7.10 7.00 7.35 7.31 6.28 7.25 6.86 6.84 7.44 7.09 7.05 build/strengthen existing country systems in Gambia? The World Bank Group’s financial instruments meet the needs of 5.94 6.07 5.93 6.11 6.15 5.37 5.99 5.95 5.78 6.26 5.93 6.10 Gambia The World Bank Group meets Gambia’s needs for knowledge 5.59 6.06 5.77 6.34 6.05 5.49 5.81 6.03 5.68 6.27 5.95 5.77 services The World Bank Group’s knowledge work and activities are adaptable to Gambia’s specific development challenges and 6.28 6.44 5.96 7.32 6.43 5.91 6.37 6.22 6.38 6.19 6.35 6.20 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.84 7.20 6.81 7.38 7.10 6.45 6.99 6.88 6.82 7.14 6.93 7.00 development results in your country? Overall, how would you rate the technical quality of the World 7.15 7.75 7.44 7.69 7.58 7.25 7.48 7.52 7.36 7.71 7.48 7.54 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Gambia 5.20 6.48 5.49 6.73 5.78 5.74 6.08 5.36 5.67 5.90 5.65 6.14 Where country systems are adequate, the World Bank Group 7.17 7.34 7.16 7.34 7.35 6.70 7.26 7.11 6.88 7.62 7.22 7.16 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 108 World Bank Group Country Opinion Survey 2018: The Gambia Appendix G: The Gambia FY18 COS Questionnaire World Bank Group Country Survey FY 2018 – Gambia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Gambia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Gambia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Gambia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 109 World Bank Group Country Opinion Survey 2018: The Gambia SECTION A: GENERAL ISSUES FACING GAMBIA A1. In general, would you say that Gambia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in Gambia. Please identify which of the following you consider the most important development priorities in Gambia. (Choose no more than THREE) 1 Security reform 18 Social cohesion Public sector governance/reform (i.e., government 2 effectiveness, public financial management, public 19 Natural resource management (e.g., fishery) expenditure, fiscal system reform) 3 Global/regional integration 20 Climate change (e.g., mitigation, adaptation) Social protection (e.g., pensions, targeted social 4 21 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 5 22 Agriculture and rural development and men, and boys and girls) 6 Private sector development 23 Trade and exports 7 Education (incl. primary, secondary, and higher) 24 Crime and violence 8 Food security 25 Poverty reduction 9 Urban development 26 Anti corruption 10 Pollution 27 Disaster risk management Job creation/employment (e.g., youth, women, 11 28 Equality of opportunity (i.e., social inclusion) migrants) 12 Energy 29 Judiciary reform 13 Water and sanitation 30 Economic growth 14 Tourism 31 Local governance and institutions 15 Health system reform 32 Communicable diseases 16 Financial markets 33 Information and communications technology 17 Gender based violence 110 World Bank Group Country Opinion Survey 2018: The Gambia SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Gambia? (Choose no more than THREE) 1 Anti corruption 17 Natural resource management (e.g., fishery) 2 Judiciary reform 18 Gender based violence 3 Trade and exports 19 Private sector development 4 Crime and violence 20 Education (incl. primary, secondary, and higher) 5 Economic growth 21 Water and sanitation 6 Disaster risk management 22 Pollution Job creation/employment (e.g., youth, women, 7 Equality of opportunity (i.e., social inclusion) 23 migrants) 8 Communicable diseases 24 Health system reform 9 Local governance and institutions 25 Security reform 10 Information and communications technology 26 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 11 27 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) Gender equity (closing the gap between women 12 Agriculture and rural development 28 and men, and boys and girls) 13 Climate change (e.g., mitigation, adaptation) 29 Global/regional integration 14 Transport (e.g., roads, bridges, transportation) 30 Food security 15 Social cohesion 31 Tourism 16 Energy 32 Urban development A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Gambia? (Choose no more than TWO) 1 More reliable social safety net 2 Greater access to micro-finance for the poor 3 Greater voice and participation for citizens to help ensure greater accountability 4 Education and training that better ensure job opportunity 5 Better quality public services (e.g., power and electricity) 6 More diversified economic growth (with focus on agriculture, tourism, fishery, trade) 7 Greater access to health and nutrition for citizens 8 More diversified entrepreneurial opportunities (that take into consideration the existing small market) 9 A growing middle class 10 Better opportunity for the poor who live in rural areas 11 Better opportunity for the poor who live in urban areas 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 111 World Bank Group Country Opinion Survey 2018: The Gambia SECTION A: GENERAL ISSUES A5. When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in Gambia. (Choose no more than TWO) 1 None. I do not consider Gambia a fragile state. 2 Migration 3 Policy inconsistency 4 Lack of job opportunities 5 Weak social cohesion 6 Weak institutional capacity 7 Weak infrastructure 8 Political uncertainty 9 Lack of access to development finance 10 Food insecurity 11 High levels of corruption 12 High public debt 13 Weak accountability 14 Lack of security (i.e., conflict and violence) 15 Other (please specify):_____________________________________ 112 World Bank Group Country Opinion Survey 2018: The Gambia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Gambia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Gambia. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Gambia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Gambia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Gambia? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 2 19 Agriculture and rural development and men, and boys and girls) 3 Private sector development 20 Trade and exports 4 Education (incl. primary, secondary, and higher) 21 Crime and violence Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 22 Natural resource management (e.g., fishery) expenditure, fiscal system reform) 6 Energy 23 Judiciary reform 7 Water and sanitation 24 Economic growth 8 Pollution 25 Disaster risk management Job creation/employment (e.g., youth, women, 9 26 Equality of opportunity (i.e., social inclusion) migrants) 10 Health system reform 27 Communicable diseases 11 Tourism 28 Local governance and institutions 12 Financial markets 29 Information and communications technology 13 Security reform 30 Social cohesion 14 Global/regional integration 31 Climate change (e.g., mitigation, adaptation) 15 Food security 32 Poverty reduction 16 Urban development 33 Anti corruption 17 Gender based violence 113 World Bank Group Country Opinion Survey 2018: The Gambia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Gambia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Strategy formulation (e.g., PRSP assistance)   12 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Gambia? (Choose no more than TWO) 1 Inadequate World Bank Group’s staffing in Gambia 2 The credibility of its knowledge/data 3 Not focused enough on issues that are unique to post-conflict countries 4 Inadequate number of World Bank Group staff members located in the country 5 Not willing to honestly criticize policies and reform efforts in the country 6 Staff too inaccessible 7 Not collaborating enough with private sector 8 Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN agencies 9 Not aligned with country priorities 10 Not adequately sensitive to political/social realities in Gambia 11 Too influenced by developed countries 12 World Bank Group’s processes too slow 13 World Bank Group’s processes too complex 14 Not exploring alternative policy options 15 Not sufficiently focused on results 16 Not in it for the long term 17 Its advice and strategies do not lend themselves to practical problem solving 18 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 19 Not enough public disclosure of its work 20 Arrogant in its approach 21 Other (please specify): __________________________________________________ 22 Don’t know 114 World Bank Group Country Opinion Survey 2018: The Gambia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Gambia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Gambia Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 MIGA Guarantees 1 2 3 4 5 6 7 8 9 10  6 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  7 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Local government 9 Emerging donors 2 Donor community 10 UN agencies 3 Beneficiaries 11 Foundations 4 Youth/university groups 12 Media 5 Private sector 13 UN and regional peace keeping forces Regional organizations (e.g., the Economic 6 NGOs/Community Based Organizations 14 Community of West African States [ECOWAS]) 7 Academia/think tanks/research institutes 15 Other (please specify): _____________________ 8 Parliament 16 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Gambia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Gambia The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Gambia 115 World Bank Group Country Opinion Survey 2018: The Gambia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Gambia, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  B25 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Gambia with B26 1 2 3 4 5 6 7 8 9 10  respect B27 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B28. To what extent does the World Bank Group partner with the right people to support work on the ground in Gambia? (Select only ONE response) 1 Nearly never 2 Rarely 3 Sometimes 4 Nearly always 5 Don’t know 6 Prefer not to answer 116 World Bank Group Country Opinion Survey 2018: The Gambia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B29. Which TWO organizations do you think it is most valuable for the World Bank Group to collaborate with to tackle fragility in Gambia? (Select no more than TWO) 1 World Food Program (WFP) 2 World Health Organization (WHO) 3 United Nations Development Program (UNDP) 4 The Economic Community of West African States (ECOWAS) peacekeeping mission 5 The Arab Bank for Economic Development in Africa (BADEA) 6 The Islamic Development Bank (IsDB) 7 The International Red Cross and Red Crescent 8 The United Nations International Children's Emergency Fund (UNICEF) 9 The International Committee of the Red Cross (ICRC) 10 The African Development Bank 11 The International Organization for Migration (IOM) 12 The European Union 13 None. I don’t believe the World Bank Group needs to partner with the UN organizations. 14 Don’t know B30. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) 1 Poor donor coordination 2 The World Bank Group is not sensitive enough to political/social realities on the ground 3 Ongoing conflict and instability 4 Inadequate funding 5 The World Bank Group does not provide the government with consistent support throughout the reform effort 6 Political pressures and obstacles 7 Reforms are not well thought out in light of country challenges 8 Poor coordination within the Government 9 There is an inadequate level of private sector participation and support 10 Lack of/inadequate levels of capacity in Government 11 There is not an adequate level of citizen/civil society participation 12 Corruption 13 Poor coordination within the World Bank Group 14 Other (please specify): ________________________________________ 117 World Bank Group Country Opinion Survey 2018: The Gambia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In Gambia, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? To no degree To a very significant Don't at all degree know Gender (i.e., closing the gap between women and 1 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 2 The impact of climate change 1 2 3 4 5 6 7 8 9 10  C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Gambia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education (incl. primary, secondary, and higher) 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Energy 1 2 3 4 5 6 7 8 9 10  9 Water and sanitation 1 2 3 4 5 6 7 8 9 10  Job creation/employment (e.g., youth, women, 10 1 2 3 4 5 6 7 8 9 10  migrants) 11 Health system reform 1 2 3 4 5 6 7 8 9 10  12 Financial markets 1 2 3 4 5 6 7 8 9 10  13 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  14 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  15 Natural resource management (e.g., fishery) 1 2 3 4 5 6 7 8 9 10  16 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  17 Poverty reduction 1 2 3 4 5 6 7 8 9 10  18 Anti corruption 1 2 3 4 5 6 7 8 9 10  19 Judiciary reform 1 2 3 4 5 6 7 8 9 10  20 Economic growth 1 2 3 4 5 6 7 8 9 10  21 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  22 Communicable diseases 1 2 3 4 5 6 7 8 9 10  23 Information and communications technology 1 2 3 4 5 6 7 8 9 10  24 Security reform 1 2 3 4 5 6 7 8 9 10  25 Tourism 1 2 3 4 5 6 7 8 9 10  26 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  27 Social cohesion 1 2 3 4 5 6 7 8 9 10  118 World Bank Group Country Opinion Survey 2018: The Gambia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Gambia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Gambia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Gambia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Gambia The World Bank Group meets Gambia’s needs for C6 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C7. How effectively does the World Bank Group help Gambia to mobilize finance for development from private sector sources? 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all 119 World Bank Group Country Opinion Survey 2018: The Gambia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS How effectively does the World Bank Group support Gambia’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource C8 mobilization systems in the Government 1 2 3 4 5 6 7 8 9 10  (e.g., tax collection) To develop better and stronger data C9 collection/analytics systems within the 1 2 3 4 5 6 7 8 9 10  Government C10 To strengthen the country’s crisis preparedness 1 2 3 4 5 6 7 8 9 10  C11. How effectively does the World Bank Group’s SCD and CPF activities support Gambia’s efforts to manage crisis related risks? [Please only respond if you are familiar with the WBG’s Systematic Country Diagnosis (SCD) and Country Partnership Framework (CPF)] 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all C12. When considering the World Bank Group’s emphasis on risk preparedness and prevention, which of the following statements best describes recent WBG’s activities? (Select only one response) The World Bank Group is providing less valuable support than in the past, to enhance the Gambia’s ability to 1 systematically identify and monitor risks by drawing on the best data, technology, and knowledge The World Bank Group is providing more valuable support than in the past, to enhance the Gambia’s ability to 2 systematically identify and monitor risks by drawing on the best data, technology, and knowledge The World Bank Group’s approach and work related to systematically identifying and monitoring risks in 3 Gambia has remained constant 4 Don’t know 120 World Bank Group Country Opinion Survey 2018: The Gambia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Gambia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Gambia’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 121 World Bank Group Country Opinion Survey 2018: The Gambia SECTION E: WORKING WITH THE WORLD BANK GROUP E1. When working with the World Bank Group on programs, projects and other activities, do you believe that the team … ? (Select only ONE response) 1 Almost never has the right skills mix to tackle the challenges of fragility 2 Rarely has the right skills mix to tackle the challenges of fragility 3 Sometimes has the right skills mix to tackle the challenges of fragility 4 Almost always has the right skills mix to tackle the challenges of fragility 5 Don’t know 6 Prefer not to answer To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E2 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E3 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E4 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s “Safeguard Policy” E5 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E6 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E7 1 2 3 4 5 6 7 8 9 10  in Gambia Working with the World Bank Group increases E8 1 2 3 4 5 6 7 8 9 10  Gambia’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E9 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them E10. To what extent do you believe the World Bank Group is adequately staffed in Gambia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 122 World Bank Group Country Opinion Survey 2018: The Gambia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN GAMBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Gambia? (Choose no more than TWO) 1 Help to bring discipline/effective supervision to implementation of World Bank Group projects 2 Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN agencies 3 Offer more innovative financial products 4 Offer more innovative knowledge services (incl. knowledge exchange) 5 Collaborate more effectively with Government clients (e.g., national, state, local) 6 Work faster 7 Increase the level of capacity development in the country 8 Leverage the private sector more (i.e., mobilize private sector development) 9 Reduce the complexity of obtaining World Bank Group financing 10 Ensure greater selectivity in its work 11 Provide more adequate data/knowledge/statistics/figures on Gambia’s economy 12 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 13 Work more with civil society and beneficiary representatives 14 Improve the quality of its experts as related to Gambia’s specific challenges 15 Work more with private sector 16 Increase the level of World Bank Group staffing in Gambia’s office 17 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Gambia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Gambia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Gambia 6 Don’t know F3. What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) 1 Organize more joint meetings and missions with the UN Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and 2 changing circumstances when both institutions are engaged 3 Develop joint or complementary projects with the UN, leveraging each organization’s comparative advantages 4 Develop guidelines, framework and tools to facilitate operational cooperation and cross-financing 5 Share more information about the World Bank Group’s activities, products, and knowledge 6 Involve UN experts to a greater degree in World Bank Group activities 7 Other (please specify): ______________________________________________ 123 World Bank Group Country Opinion Survey 2018: The Gambia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN GAMBIA F4. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit Group playing a leading role among most from other international partners in Gambia? donors in Gambia? 1 Social cohesion   2 Public financial management   3 Reducing gender based violence   4 Crisis preparedness   5 Crisis response   6 Access to justice systems   7 Security reform   8 Conflict resolution mechanisms   9 Support domestic resource mobilization   Access to basic services (e.g., health, water, 10   energy) 11 Capacity of state institutions   12 Jobs   13 Improving livelihoods   14 Food security   15 Social safety nets   Stimulating dialogue to promote peace and 16   stability 124 World Bank Group Country Opinion Survey 2018: The Gambia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN GAMBIA F5. To what degree does the World Bank Group support with its resources (financial, technical, knowledge and convening power)? To no degree To a very significant Don't Prefer not at all degree know to answer 1 Social cohesion 1 2 3 4 5 6 7 8 9 10   2 Public financial management 1 2 3 4 5 6 7 8 9 10   3 Reducing gender based violence 1 2 3 4 5 6 7 8 9 10   4 Crisis preparedness 1 2 3 4 5 6 7 8 9 10   5 Crisis response 1 2 3 4 5 6 7 8 9 10   6 Access to justice systems 1 2 3 4 5 6 7 8 9 10   7 Security reform 1 2 3 4 5 6 7 8 9 10   8 Conflict resolution mechanisms 1 2 3 4 5 6 7 8 9 10   Support domestic resource 9 1 2 3 4 5 6 7 8 9 10   mobilization Access to basic services (e.g., health, 10 1 2 3 4 5 6 7 8 9 10   water, energy) 11 Capacity of state institutions 1 2 3 4 5 6 7 8 9 10   12 Jobs 1 2 3 4 5 6 7 8 9 10   13 Improving livelihoods 1 2 3 4 5 6 7 8 9 10   14 Food security 1 2 3 4 5 6 7 8 9 10   15 Social safety nets 1 2 3 4 5 6 7 8 9 10   Stimulating dialogue to promote 16 1 2 3 4 5 6 7 8 9 10   peace and stability 125 World Bank Group Country Opinion Survey 2018: The Gambia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Gambia? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How much face-to-face access would you like to have with the World Bank Group in Gambia (i.e., discussions, meetings, conferences, workshops, training, etc.)? (Select only ONE response) 1 I prefer more frequent interactions with the World Bank Group I prefer the frequency of my interactions with the World Bank Group to be just about the same as they are 2 currently 3 I prefer less frequent interactions with the World Bank Group 4 I prefer to have no face to face interactions with the World Bank Group 5 Prefer not to answer G3. How do you get most of your information about economic and social development issues in Gambia? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G4. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G5 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G6 Do you have reliable access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G8 Yes No Twitter, YouTube, and Flickr)? 126 World Bank Group Country Opinion Survey 2018: The Gambia SECTION G: COMMUNICATION AND INFORMATION SHARING G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G10. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 127 World Bank Group Country Opinion Survey 2018: The Gambia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Implementation Unit (PIU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Gambia? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 128 World Bank Group Country Opinion Survey 2018: The Gambia SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Gambia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Gambia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H10. Which best represents your geographic location? 1 Banjul 2 Lower River 3 Central River 4 North Bank 5 Upper River 6 West Coast Thank you for completing the survey! 129