World Bank Group Country Opinion Survey 2017: OECS FY17 Country Opinion Survey Report for Member Countries of the Organisation of Eastern Caribbean States THE WORLD BANK GROUP Public Opinion Research Group 1 September 2017 World Bank Group Country Opinion Survey 2017: OECS Acknowledgements The OECS Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG). Jing Guo, Svetlana Markova, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Caribbean Countries CMU and the local fielding agency Market Research Services Ltd. In particular, PORG is grateful for the support from Juan Diego Alonso (Senior Country Officer), who coordinated the survey related activities. 1 World Bank Group Country Opinion Survey 2017: OECS Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing XXXX .........................................................9 V. Overall Attitudes toward the World Bank Group .......................15 VI. Sectoral Effectiveness................................................................24 VII. How the World Bank Group Operates .......................................27 VIII. World Bank Group’s Knowledge and Instruments .....................34 IX. The Future Role of the World Bank Group in XXXX ....................38 X. Communication and Outreach ..................................................42 XI. Appendices ................................................................................45 2 World Bank Group Country Opinion Survey 2017: OECS I. Objectives This survey was designed to achieve the following objectives: ▪ Assist the World Bank Group in gaining a better understanding of how stakeholders in six OECS states (Antigua and Barbuda, Dominica, Grenada, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines) perceive the Bank; ▪ Obtain systematic feedback from stakeholders in these countries regarding: ➢ Their views regarding the general environment in XXXX1; ➢ Their overall attitudes toward the World Bank Group in XXXX; ➢ Overall impressions of the World Bank Group’s effectiveness and results, knowledge work, and communication and information sharing in XXXX; ➢ Perceptions of the recent trends and the World Bank Group’s future role in XXXX. ▪ Use data to help inform XXXX’s country strategy. II. Methodology From April to May 2017, 423 stakeholders of the World Bank Group in four OECS countries were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. In each country, participants were drawn from the office of the President, Prime Minister/Minister, office of a parliamentarian, ministries, ministerial departments, or implementation agencies; consultants/ contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; youth groups, the judiciary branch; and other organizations. A total of 2312 stakeholders participated in the survey (55% response rate). Questionnaires were hand delivered to respondents by representatives from the independent fielding agency and were later collected by the same firm. Respondents were asked about: general issues facing XXXX; their overall attitudes toward the Bank; the World Bank Group’s effectiveness and results; the Bank’s knowledge work and activities; working with the World Bank Group; the current trends and the Bank’s future role in XXXX; and the Bank’s communication and information sharing in XXXX. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. 1 XXXX refers to one of the six countries (Antigua and Barbuda, Dominica, Grenada, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines) in which respondents were located when responding to the questionnaire. 2 Among the 231 respondents, Antigua and Barbuda N=50; Dominica N=35; Saint Kitts and Nevis N=44; Saint Vincent and the Grenadines N=47; Grenada N=29; Saint Lucia N=36 3 World Bank Group Country Opinion Survey 2017: OECS II. Methodology (continued) The results of this year’s Country Survey were compared to those of the Country Survey conducted in FY ’14 (response rate was 79%, N = 119). The data were weighted to reach similar stakeholder compositions across the two survey years, allowing for more statistically reliable comparisons. Note, there were insufficient numbers of respondents from bilateral agencies, the judiciary branch, or private foundations in FY ’14 to be included in these analyses. Also, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY ’14 COS report and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (see page 112). 4 World Bank Group Country Opinion Survey 2017: OECS III. Demographics of the Sample Current Position ▪ For all further analyses, the small number of respondents from the office of the President were combined with those from the office of a Minister and the small number of respondents from the financial sector/private banks were combined with those from the private sector. Respondents from ministries, PMUs, and consultants working on WBG projects were combined. Respondents from private foundations, NGOs/CBOs, trade unions, faith-based groups, and youth groups were combined into “CSO.” The few respondents from bilateral/multilateral agencies, media, academia, the judiciary branch and other organizations were included in the “Other” category Percentage of Respondents (N=231) Employee of a Ministry, Ministerial Department or Implementation Agency 36% Private Sector Organization 16% Office of Parliamentarian 6% Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 6% Local Government Office or Staff 6% Other (please specify): 5% Office of Minister 4% Media (press, radio, TV, web, etc.) 3% Office of the President, Prime Minister 2% Financial Sector/Private Bank 2% Faith-Based Group 2% Youth Group 2% Project Management Unit (PMU)/ Consultant/Contractor working on World Bank Group supported project/program 2% Private Foundation 1% NGO/Community Based Organization 1% Trade Union 1% Academia/Research Institute/Think Tank 1% Bilateral/Multilateral Agency <1% Judiciary Branch <1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2017: OECS III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=226) Other 19% Governance 17% Finance and markets 12% Macroeconomics and fiscal management 10% Education 8% Energy and extractives 7% Transport and ICT 4% Generalist (specialized in multiple sectors) 4% Gender 3% Social protection and labor markets 3% Trade and competitiveness 3% Agriculture 2% Urban, rural, and social development 2% Environment and natural resources 1% Health, nutrition, and population 1% Public-private partnerships 1% Climate Change 1% Poverty and Equity 1% Jobs <1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2017: OECS III. Demographics of the Sample (continued) Geographic Locations ▪ Geographic location comparisons can be found in appendix C (page 87). Percentage of Respondents (N=241) Saint Lucia, Antigua and 15% Barbuda, 21% Grenada, 12% Dominica, 15% Saint Vincent and the Grenadines, Saint Kitts and 20% Nevis, 18% "Which best represents your geographic location?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Exposure to Agencies within the World Bank Group The Multilateral Investment Percentage of Respondents (N=170) Guarantee Agency (MIGA), 3% The International Centre for Settlement Disputes (ICSID), 1% The International Finance Corporation (IFC), 26% The World Bank (IBRD/IDA), 70% "Which of the following agencies of the World Bank Group do you primarily engage with in XXXX?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 7 World Bank Group Country Opinion Survey 2017: OECS III. Demographics of the Sample (continued) Familiarity with the World Bank Group3 ▪ Organization comparison: Respondents indicated that they are significantly more familiar with the Caribbean Development Bank (CDB) than the WBG, but significantly more familiar with the WBG than with the Inter-American Development Bank (IDB). ▪ Year comparison: Respondents in this year’s Country Survey and the previous FY14 Country Survey indicated statistically similar levels of familiarity with the WBG (weighted mean in FY17 = 6.6; weighted mean in FY14 = 6.6), and statistically similar levels of familiarity with the IDB/BID (weighted mean in FY17 = 5.0; weighted mean in FY14 = 5.1) and CDB (weighted mean in FY17 = 6.9; weighted mean in FY14 = 7.1). ▪ Impact of Familiarity: Respondents’ ratings of familiarity with the WBG were strongly, significantly correlated with their ratings of the WBG’s overall effectiveness in OECS countries, and moderately, significantly correlated with their ratings of the extent to which the WBG’s work helps to achieve development results and the extent to which the WBG plays a relevant role in development in OECS countries. ▪ Stakeholder differences: Respondents from the office of a parliamentarian and private sector/financial sector/private banks were significantly less familiar with the WBG than respondents from other stakeholder groups. ▪ Country differences: Respondents from St. Vincent and the Grenadines were significantly less familiar with the WBG compared to respondents from other countries (especially those from St. Lucia who were the most familiar with the WBG among all). Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 6.7 World Bank Group (WBG) 6.6 6.9 FY 2017 Caribbean Development Bank (CDB) 7.1 FY 2014 5.0 Inter-American Development Bank 5.1 "How familiar are you with the work of these organizations in XXXX?" (1 - "Not familiar at all", 10 - "Extremely familiar") 3 Please refer to Appendix E (page 112) for more details on weighting. The means in the chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2017: OECS IV. General Issues Facing OECS Countries Headed in the Right Direction4 ▪ Year comparison: Respondents in this year’s Country Survey are significantly more optimistic about the direction in which their country is headed than respondents in the FY14 Country Survey. ▪ Country differences: Respondents from Grenada and Antigua and Barbuda are significantly more optimistic about the direction in which their countries are headed than respondents from other countries. Respondents from St. Lucia were the least optimistic about the prospect of their country. Percentage of Respondents (FY 2017 N=177; FY 2014 N=101) 55% The right direction 42% 23% The wrong direction 24% FY 2017 22% Not sure FY 2014 35% "In general, would you say that XXXX is headed in ...?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 4 Please refer to Appendix E (page 112) for more details on weighting. The percentages shown in the chart were calculated based on weighted data. 9 World Bank Group Country Opinion Survey 2017: OECS IV. General Issues Facing OECS Countries (continued) Development Priority ▪ Year comparison: Respondents in the FY14 Country Survey indicated that the most important development priorities in OECS countries were “job creation” (58%), “education” (38%), and “economic growth” (30%). ▪ Country differences: It is important to point out that a majority of respondents (81%) in St. Kitts and Nevis considered “crime and violence” a top priority and that nearly half of the respondents (48%) in Grenada saw “agriculture and rural development” as the most important development priority. Percentage of Respondents (N=237) Economic grow th 47% Job creation/employment 45% Crime and violence 28% Education 27% Agriculture and rural development 24% Anti-corruption, transparency and accountability 21% Poverty reduction 13% Public sector governance 13% Disaster risk management 10% Macroeconomic and Fiscal Management 8% Climate change 8% Energy 7% Investment climate 7% Social protection 5% Environmental and natural resource management 5% Health and nutrition policies 4% Water and sanitation 4% Information and communication technologies/ICTs 4% PPPs/PPPs for infrastructure and basic services 3% Transport 3% "Listed below are a number of development priorities in XXXX. Please identify which of the following you consider the most important development priorities in XXXX. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 29 response options shown.) 10 World Bank Group Country Opinion Survey 2017: OECS IV. General Issues Facing OECS Countries (continued) Factors Contributing to Poverty Reduction ▪ Year comparison: Respondents in the FY14 Country Survey indicated that “job creation” (66%), “economic growth” (53%), and “education” (44%) are the great contributors to poverty reduction in OECS countries. ▪ Country differences: While “jobs,” “education,” and “economic growth” were considered as the greatest contributors to poverty reduction by respondents across OECS countries, it is worth pointing out that 74% of respondents in Dominica and 56% of respondents in Grenada considered “agriculture and rural development” as the most important contributor to poverty reduction. Percentage of Respondents (N=235) Job creation/employment 72% Education 50% Economic grow th 43% Agriculture and rural development 32% Social protection 20% Equality of opportunity 13% Crime and violence 10% Investment climate 10% Public sector governance 8% Anti-corruption, transparency and accountability 6% Food security 6% Information and communication technologies/ICTs 4% Health and nutrition policies 4% Macroeconomic and Fiscal Management 3% Urban development 3% Financial markets 2% Environmental and natural resource management 2% Integration Policies 2% Energy 2% Climate change 2% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in XXXX? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 28 response options shown.) 11 World Bank Group Country Opinion Survey 2017: OECS IV. General Issues Facing OECS Countries (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: Respondents in the previous FY14 Country Survey indicated that shared prosperity could be best achieved in OECS countries with “education and training that better ensure job opportunity” (41%), “better employment opportunities for young people” (37%), and “consistent economic growth” (28%). ▪ Country differences: Respondents in St. Vincent and the Grenadines were significantly more likely than respondents from other countries to indicate that shared prosperity could be best achieved in their country with “a growing middle class” (36%). Percentage of Respondents (N=229) Education and training that better ensure job 40% opportunity Consistent economic growth 35% Better entrepreneurial opportunities (i.e., to start small 31% and medium sized businesses) Better employment opportunities for young people 26% A growing middle class 20% Greater access to micro-finance for the poor 14% Better opportunity for the poor who live in rural areas 10% More reliable social safety net 9% Greater access to health and nutrition for citizens 4% Better opportunity for the poor who live in urban areas 3% Better quality public services 3% Greater voice and participation for citizens to help 2% ensure greater accountability Better employment opportunities for women 2% Other <1% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in XXXX? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 12 World Bank Group Country Opinion Survey 2017: OECS IV. General Issues Facing OECS Countries (continued) Gap between the Rich and the Poor Percentage of Respondents (N=239) Don’t know, 4% Not a problem at all, 7% A very big problem, 19% A small problem, 19% A moderately big problem, 51% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in XXXX?" (Respondents chose from a list.) Global Climate Change Not a problem, <1% Percentage of Respondents (N=241) Don’t know, 1% Not too serious problem, 12% A very serious problem, 49% A somewhat serious problem, 39% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Percentages may not total 100 due rounding) (Respondents chose from a list. ) 13 World Bank Group Country Opinion Survey 2017: OECS IV. General Issues Facing OECS Countries (continued) Childhood Development is a Priority Not an important Percentage of Respondents (N=241) development Don’t know, 1% priority, 2% A slightly important development priority, 5% A moderately important development priority, 25% A very important development priority, 68% "In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in XXXX?" (Percentages may not total 100 due rounding) (Respondents chose from a list. ) 14 World Bank Group Country Opinion Survey 2017: OECS V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY14 Country Survey attributed failed or slow reform in OECS countries to “inadequate level of citizen/civil society participation” (52%), “the government working inefficiently” (29%), and “not being sensitive enough to social/political realities on the ground” (28%). ▪ Country differences: When comparing data across countries, respondents from Grenada were significantly more likely than others to attribute failed or slow reform in their country to “an inadequate levels of civil society participation” (24%). Respondents from St. Lucia were significantly more likely than other respondents to attribute to “poor coordination within the Government” (51%). Percentage of Respondents (N=216) Reforms are not well thought out in light of country 37% challenges Poor coordination within the Government 34% The World Bank Group is not sensitive enough to 22% political/social realities on the ground Lack of/inadequate levels of capacity in Government 18% The Government works inefficiently 17% There is not an adequate level of citizen/civil society 13% participation Political pressures and obstacles 11% Poor coordination within the World Bank Group 9% The World Bank Group does not do adequate follow 9% through/follow-up The World Bank Group works too slowly 9% Poor donor coordination 9% Other 2% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 15 World Bank Group Country Opinion Survey 2017: OECS V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question) ▪ Organization comparison: Respondents gave significantly higher ratings of effectiveness for the CDB compared to the WBG. Yet they gave significantly higher effectiveness ratings for the WBG than the IDB. ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings of effectiveness for the WBG, the IDB/BID, and the CDB, compared to respondents from the FY ‘14 Country Survey5. ▪ Country differences: Respondents from Grenada gave significantly higher ratings of effectiveness for the WBG than respondents from other OECS countries. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.2 World Bank Group (WBG) 6.0 6.9 FY 2017 Caribbean Development Bank (CDB) 6.7 FY 2014 5.3 Inter-American Development Bank 4.9 "Overall, please rate your impression of the effectiveness of these organizations?" (1 - "Not effective at all", 10 - "Very effective") 5 Please refer to Appendix E (page 112) for more details on weighting or year comparisons. The means in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2017: OECS V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question) 6 Mean Rating 1 2 3 4 5 6 7 8 9 10 6.5 FY 2017 All respondents FY 2014 6.6 "To what extent does the World Bank Group’s work help to achieve development results in XXXX?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 7.1 All Respondents FY 2017 6.6 FY 2014 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help XXXX solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 6 Please refer to Appendix E (page 112) for more details on weighting for year comparisons. The means in the charts were calculated based on weighted data. 17 World Bank Group Country Opinion Survey 2017: OECS V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=49) The two institutions do not work well together, 2% Don’t know, 12% The way the two institutions work The two together needs institutions work improvement, well together, 29% 57% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in XXXX?” (Respondents chose from a list.) 18 World Bank Group Country Opinion Survey 2017: OECS V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents across stakeholder groups had the statistically similar mean ratings for the aggregated responses to the twenty-six COS indicator questions. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 66). ▪ Collaboration: Respondents who collaborated with the WBG had significantly higher mean ratings (6.8) for the aggregated responses to the twenty-six COS indicator questions, compared to respondents who do not work with the WBG (5.9). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.3 CSO 7.0 Other 6.5 Employee of Ministry/ PMU/ Consultant 6.4 Office of the President/ Prime Minister/ Minister 6.4 Local Government 6.4 Independent Government Institution 6.2 Private Sector Organization/ Financial Sector/ 6.1 Private Bank Office of Parliamentarian 5.5 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 19 World Bank Group Country Opinion Survey 2017: OECS V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Countries ▪ Country differences: Respondents from St. Vincent and the Grenadines gave significantly higher overall mean ratings for the aggregated responses to the twenty-six COS indicator questions than respondents from other countries. Responses for individual indicator questions by countries can be found in Appendix C (see page 87). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All countries 6.3 Saint Vincent and the Grenadines 7.1 Saint Lucia 6.6 Grenada 6.5 Dominica 6.1 Saint Kitts and Nevis 6.0 Antigua and Barbuda 5.8 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 20 World Bank Group Country Opinion Survey 2017: OECS V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the FY ‘14 Country Survey indicated that the WBG’s greatest values to OECS countries were its “financial resources” (65%), “technical assistance” (36%), and “capacity development” (36%). ▪ Country differences: A plurality of respondents (32%) in St. Vincent and the Grenadines indicated that the WBG’s greatest values to their country is “bring together different groups of stakeholders” (equal to “financial resources” which also received 32% in the country). Percentage of Respondents (N=217) Financial resources 38% 17% 55% Policy advice, studies, analyses 13% 18% 31% Capacity development related to World Bank 18% 12% 30% Group supported projects Mobilizing third party financial resources 3% 12% 15% Standalone technical assistance (system oriented) 7% 6% 13% Bringing together different groups of 13% 9% 4% stakeholders Donor coordination 10% 11% Don’t know 11% Data and statistics 10% Promoting knowledge sharing 10% Greatest value Second greatest value Other 1% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in XXXX?" (Respondents chose from a list.) 21 World Bank Group Country Opinion Survey 2017: OECS V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Instruments in Reducing Poverty Mean Rating 1 2 3 4 5 6 7 8 9 10 Trust funds and grants 6.3 IFC Advisory Services 6.1 Development Policy Financing (DPF) 6.5 IFC Investment Services 6.0 Investment Project Financing (IPF) 5.8 Program-for-Results Financing (PforR) 5.7 Guarantees 5.7 "How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the XXXX Government’s efforts to reduce poverty?" (1-"Not effective at all", 10-"Very effective") 22 World Bank Group Country Opinion Survey 2017: OECS V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY14 Country Survey indicated that the WBG’s greatest weaknesses in its work in XXXX were not “enough public disclosure of its work” (38%), “not being adequately sensitive to political/social realities in XXXX” (20%), and “not collaborating enough with non-state actors” (19%). ▪ Country differences: Respondents from Dominica and St. Lucia were significantly more likely to indicate that the WBG’s greatest weakness in its work in their countries was “not enough public disclosure of its work” (27% and 29% respectively). Respondents from Antigua and Barbuda were the significantly more likely than other respondents to say that the WBG’s greatest weakness was “not exploring alternative policy options” (24%). Percentage of Respondents (N=224) World Bank Group’s processes too slow (e.g., too 28% bureaucratic in its operational policies and procedures) Too influenced by developed countries 22% Not adequately sensitive to political/social realities in 21% XXXX Not enough public disclosure of its work 19% Don’t know 15% World Bank Group’s processes too complex 14% Not collaborating enough with stakeholders outside 9% the Government Not client focused 9% Not exploring alternative policy options 9% Not aligned with country priorities 8% Its advice and strategies do not lend themselves to 7% practical problem solving Not willing to honestly criticize policies and reform 6% efforts in the country Not aligned with other donors’ work 3% Arrogant in its approach 3% Staff too inaccessible 2% Other 2% The credibility of its knowledge/data <1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in XXXX? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 23 World Bank Group Country Opinion Survey 2017: OECS VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas (Year Comparison)7 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Disaster risk management* 7.0 6.3 Climate change 6.9 6.6 Financial markets* 6.7 6.0 Macroeconomic and Fiscal Management 6.6 Integration Policies 6.6 Information and communication technologies/ICTs 6.6 6.5 Economic growth 6.6 6.3 Education 6.5 6.8 Health and nutrition policies 6.5 Investment climate 6.3 Gender equity policies 6.2 Water and sanitation 6.2 5.8 Equality of opportunity* 6.1 5.2 Public sector governance* 6.1 6.7 PPPs for infrastructure and basic services 6.1 Energy* 6.1 5.3 Other 6.1 Transport 6.0 6.3 Social protection 6.0 6.4 Environmental and natural resource management 5.9 5.4 Poverty reduction 5.9 6.4 FY 2017 Agriculture and rural development 5.9 FY 2014 Urban development 5.9 5.7 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2017 and FY 2014) 7 Please refer to Appendix E (page 112) for more details on weighting for year comparisons. The means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2017: OECS VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas (Collaboration) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Disaster risk management* 7.4 6.4 Financial markets* 7.3 5.7 Climate change* 7.2 6.5 Economic growth* 7.1 6.0 Information and communication technologies/ICTs* 7.0 6.3 Integration Policies 6.9 6.3 Macroeconomic and Fiscal Management 6.9 6.3 Health and nutrition policies* 6.8 6.0 Investment climate* 6.8 5.9 Education 6.8 6.2 Public sector governance* 6.7 5.5 Energy* 6.6 5.5 PPPs for infrastructure and basic services* 6.6 5.6 Gender equity policies* 6.6 5.5 Water and sanitation 6.5 5.8 Equality of opportunity* 6.4 5.7 Environmental and natural resource management* 6.4 5.5 Urban development* 6.4 5.4 Job creation/employment* 6.3 5.1 Transport 6.2 5.8 Poverty reduction 6.2 5.6 Collaborating with Social protection 6.2 the WBG 5.7 Agriculture and rural development 6.1 Not collaborating 5.7 with the WBG Other 5.9 6.1 Anti-corruption, transparency and accountability 5.9 5.3 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 25 World Bank Group Country Opinion Survey 2017: OECS VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.1 "To what extent do you believe that the World Bank Group’s work helps to find solutions that promote public private partnerships in XXXX?" (1-"To no degree at all", 10-"To a very significant degree") Helping the Poorest Percentage of Respondents (N=239) Don’t know, To a fully 18% sufficient degree, 2% To a somewhat sufficient degree, 29% To a very insufficient degree, 20% To a somewhat insufficient degree, 31% “To what extent do you believe that the World Bank Group's work and support help the poorest in XXXX?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding.) 26 World Bank Group Country Opinion Survey 2017: OECS VII. How the World Bank Group Operates The World Bank Group’s Work in OECS Countries (Year Comparison)8 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 6.4 relevant role in development in XXXX¹ 6.6 The World Bank Group’s work is aligned with what 6.1 FY 2017 I consider the development priorities for XXXX¹ FY 2014 5.9 "To what extent do you agree with the following statements about the World Bank Group’s work in XXXX?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 8 Please refer to Appendix E (page 112) for more details on weighting for year comparisons. The means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2017: OECS VII. How the World Bank Group Operates The World Bank Group’s Work in OECS Countries (Collaboration) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 7.0 relevant role in development in XXXX*¹ 5.9 The World Bank Group’s work is aligned with what 6.7 I consider the development priorities for XXXX*¹ 5.6 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work XXXX?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 28 World Bank Group Country Opinion Survey 2017: OECS VII. How the World Bank Group Operates (continued) Overall Perceptions (Year Comparison) 9 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases XXXX’s 7.0 institutional capacity 7.0 The World Bank Group effectively monitors and evaluates 7.0 the projects and programs it supports 6.8 The World Bank Group provides effective implementation 6.8 support (i.e., supervision of projects) 6.5 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.6 6.3 makes appropriate use of them¹ The World Bank Group’s “Safeguard Policy” requirements 6.3 are reasonable 6.4 The World Bank Group’s conditions on its lending are 6.2 reasonable 5.9 The World Bank Group’s approvals and reviews are done in 6.0 a timely fashion 5.9 The World Bank Group takes decisions quickly in XXXX¹ 5.9 5.7 FY 2017 5.7 FY 2014 The World Bank Group disburses funds promptly 6.1 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 9 All means presented in this chart are calculated based on weighted data. See Appendix E (page 112) for details. 29 World Bank Group Country Opinion Survey 2017: OECS VII. How the World Bank Group Operates (continued) Overall Perceptions (Collaboration) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases XXXX’s 7.3 institutional capacity* 6.6 The World Bank Group effectively monitors and 6.9 evaluates the projects and programs it supports 7.0 The World Bank Group provides effective 6.8 implementation support (i.e., supervision of projects) 6.7 Where country systems (e.g., procurement, financial 6.7 management, etc.) are adequate, the World Bank Group 6.5 makes appropriate use of them¹ The World Bank Group’s “Safeguard Policy” 6.4 requirements are reasonable 6.1 The World Bank Group’s conditions on its lending are 6.2 reasonable 6.1 6.2 The World Bank Group takes decisions quickly in XXXX¹ 5.6 The World Bank Group’s approvals and reviews are done 6.1 in a timely fashion 5.8 5.6 The World Bank Group disburses funds promptly 5.8 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 30 World Bank Group Country Opinion Survey 2017: OECS VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner (Year Comparison)10 Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 7.9 7.8 Treating clients and stakeholders in XXXX with respect*¹ 7.4 6.4 Collaboration with the Government*¹ 7.3 7.9 Straightforwardness and honesty¹ 6.9 7.0 Openness (sharing data and other information)¹ 6.9 6.6 Helping to bring discipline/effective supervision to 6.6 implementation of investment projects¹ Collaboration with other donors and development partners*¹ 6.4 7.3 Staff accessibility¹ 6.4 5.8 Responsiveness to needs¹ 6.0 6.4 Being inclusive¹ 6.0 5.8 Collaboration with the private sector¹ 5.9 Flexibility (in terms of changing country circumstances)¹ 5.8 5.7 Collaboration with civil society¹ 5.7 The speed in which it gets things accomplished on the 5.6 ground¹ 5.7 FY 2017 Flexibility (in terms of the institution’s products and 5.6 services)¹ 5.6 FY 2014 "To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY2017 and FY2014) ¹Indicator Question 10 All means presented in this chart are calculated based on weighted data. See Appendix E (page 112) for details. 31 World Bank Group Country Opinion Survey 2017: OECS VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner*¹ 8.4 7.3 Treating clients and stakeholders in XXXX with respect*¹ 7.9 6.8 Collaboration with the Government*¹ 7.7 6.9 Straightforwardness and honesty*¹ 7.4 6.3 Openness (sharing data and other information)*¹ 7.4 6.3 Helping to bring discipline/effective supervision to 6.9 implementation of investment projects¹ 6.4 Staff accessibility*¹ 6.9 5.9 Collaboration with other donors and development 6.8 partners*¹ 6.0 Responsiveness to needs*¹ 6.5 5.6 Collaboration with the private sector*¹ 6.3 5.5 Being inclusive¹ 6.3 5.7 Flexibility (in terms of changing country circumstances)*¹ 6.1 5.4 The speed in which it gets things accomplished on the 6.1 ground*¹ 5.2 Collaboration with civil society¹ 6.0 5.5 Flexibility (in terms of the institution’s products and 5.9 services)*¹ 5.2 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 32 World Bank Group Country Opinion Survey 2017: OECS VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 "To what extent do you believe the World Bank Group measures and corrects its work in real time in XXXX?" (1-"To no degree at all", 10-"To a very significant degree") 33 World Bank Group Country Opinion Survey 2017: OECS VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities11 ▪ Year comparison: This year’s respondents were significantly more likely to consult the WBG’s knowledge work and activities compared to respondents in the FY14 Country Survey. Percentage of Respondents (FY 2017 N=206 FY 2014 N=107) 3% Weekly 3% 15% Monthly 7% 33% A few times a year 24% 33% Rarely 35% FY 2017 16% FY 2014 Never 32% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 11 All percentages presented in this chart are calculated based on weighted data. See Appendix E (page 112) for details. 34 World Bank Group Country Opinion Survey 2017: OECS VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting XXXX’s Knowledge Needs (Indicator Question) 12 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.3 All Respondents FY 2017 5.9 FY 2014 "The World Bank Group meets XXXX's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 6.6 FY 2017 All Respondents 6.3 FY 2014 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 7.4 All Respondents FY 2017 7.1 FY 2014 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 12 All means presented in the charts on this page are calculated based on weighted data. See Appendix E (page 112) for details. 35 World Bank Group Country Opinion Survey 2017: OECS VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities13 Mean Rating 1 2 3 4 5 6 7 8 9 10 6.4 Lead to practical solutions* 5.8 6.4 Are relevant to country challenges Are accessible (well written and easy to 6.4 understand) 5.9 Are adaptable to XXXX’s specific development 6.3 challenges and country circumstances*¹ 5.6 FY 2017 6.2 Are timely FY 2014 6.1 "In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2017 and FY 2014) ¹Indicator Question 13 All means presented in this chart are calculated based on weighted data. See Appendix E (page 112) for details. 36 World Bank Group Country Opinion Survey 2017: OECS VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting XXXX’s Needs for Financial Instruments (Indicator Question)14 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.0 FY 2017 All Respondents FY 2014 5.9 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the needs of XXXX." (1-"Strongly disagree", 10-"Strongly agree") 14 All means presented in this chart are calculated based on weighted data. See Appendix E (page 112) for details. 37 World Bank Group Country Opinion Survey 2017: OECS IX. The Future Role of the WBG in OECS Countries Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the FY14 Country Survey indicated that, to make itself of greater value, the WBG should increase “reach out more to groups outside of Government” (53%), followed by “increasing the level of capacity development in OECS countries” (36%) and “reducing the complexity of obtaining WBG financing” (22%). ▪ Country differences: Respondents from St. Vincent and the Grenadines were significantly more likely than respondents from other countries to indicate that the WBG should “work faster” (23%) and “offer more innovative knowledge services” (17%). Respondents from Grenada were significantly more likely to indicate that the WBG should “increase the level of capacity development in the country” (50%). Percentage of Respondents (N=233) Reduce the complexity of obtaining World Bank Group 35% financing Increase the level of capacity development in the country 35% Collaborate more effectively with Government clients (e.g., 22% national, state, local) Reach out more to groups outside of Government 21% Work faster 11% Offer more innovative financial products 11% Improve the quality of its experts as related to XXXX’s specific 9% challenges Help to bring discipline/effective supervision to 9% implementation of investment projects Provide more adequate data/knowledge/statistics/figures on 8% XXXX’s economy Ensure greater selectivity in its work 7% Improve the competitiveness of its financing compared to 6% markets (e.g., cost, timeliness, other terms) Don’t know 5% Offer more innovative knowledge services 5% Other 1% Increase availability of Reimbursable Advisory Services (RAS) 1% "Which of the following SHOULD the World Bank Group do to make itself of greater value in XXXX? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2017: OECS IX. The Future Role of the WBG in OECS Countries (continued) World Bank Group Should Collaborate More with… Percentage of Respondents (N=239) Private sector 45% NGOs/Community Based Organizations 37% Youth/university groups 27% Beneficiaries 20% Local government 19% Academia/think tanks/research institutes 13% Media 9% Parliament 8% Donor community 4% Foundations 3% Don’t know 3% Other 2% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 39 World Bank Group Country Opinion Survey 2017: OECS IX. The Future Role of the WBG in OECS Countries (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the FY14 Country Survey indicated that the WBG should focus its resources in “agricultural development” (33%), followed by “job creation/employment” (32%), “public sector governance/reform” (32%), and “education” (30%). ▪ Country differences: While respondents across OECS countries believe that the WBG should focus on “economic growth” and “job creation/employment”, respondents from Antigua and Barbuda were significantly more likely than others to believe that the WBG should focus on “public sector governance” (44%). Respondents from St. Lucia and Grenada were most likely to see the WBG focus on “education” (40% and 35% respectively). Respondents from St. Kitts and Nevis were significantly more likely to see the WBG focus on “crime and violence” (47%). Percentage of Respondents (N=239) Economic grow th 51% Job creation/employment 34% Agriculture and rural development 27% Education 23% Public sector governance 21% Poverty reduction 21% Crime and violence 16% Anti-corruption, transparency and accountability 14% Macroeconomic and Fiscal Management 10% Climate change 9% Investment climate 9% Disaster risk management 8% Energy 8% Financial markets 6% Env ironmental and natural resource management 5% Information and communication technologies/ICTs 5% Equality of opportunity 5% Social protection 5% Health and nutrition policies 4% Urban development 3% “When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectoral areas do you believe the WBG should focus most of its resources in XXXX? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 29 response options shown.) 40 World Bank Group Country Opinion Survey 2017: OECS IX. The Future Role of the WBG in OECS Countries (continued) Future Combination of the WBG services Percentage of Respondents (N=230) None of the above, 1% Don’t know, 11% Financial services (including contingency financing), 27% The current combination of all of the services above is Knowledge appropriate for XXXX, products, 15% 44% Convening services, 1% "When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in XXXX?(Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 41 World Bank Group Country Opinion Survey 2017: OECS X. Communication and Outreach When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 68) for all responses by stakeholder groups. Information Sources ▪ Year comparison: Respondents in the FY14 Country Survey indicated they got most of the information about economic and social development from “local newspapers” (63%), followed by “local radio” (47%), and “the Internet” (30%). Percentage of Respondents (N=221) Internet 44% Local radio 40% Local television 35% Social media (e.g., blogs, Facebook, Twitter, 20% YouTube) Local newspapers 14% Other 12% Trade journals 6% International television 6% International radio 3% International newspapers 3% "How do you get most of your information about economic and social development issues in XXXX? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2017: OECS X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the FY14 Country Survey indicated they preferred to receive information from the WBG via “e-newsletters” (51%), followed by “World Bank Group’s publications and other written materials” (42%), and “World Bank Group’s seminars/workshops/conferences” (39%). Percentage of Respondents (N=229) e-Newsletters 48% World Bank Group’s 31% seminars/workshops/conferences World Bank Group’s website 31% World Bank Group’s publications and other 24% written materials Social media (e.g., blogs, Facebook, Twitter, 22% YouTube) Direct contact with World Bank Group (i.e., face 14% to face meetings/discussions) Mobile phones (SMS, WhatsApp, other mobile 14% apps) Other 2% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 43 World Bank Group Country Opinion Survey 2017: OECS X. Communication and Outreach (continued) Access to Information15 Percentage of Respondents (FY 2017 N=201; FY 2014 N=100) 29% Yes 24% FY 2017 FY 2014 71% No 76% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" WBG Website Usage ▪ Year comparison: Respondents in this year’s Country Survey were significantly more likely to use/have used the WBG website than respondents in the FY14 Country Survey. Percentage of Respondents (FY 2017 N=205; FY 2014 N=101) 65% Yes 54% 35% FY 2017 No 46% FY 2014 "Do you use/have you used the World Bank Group website?" WBG Social Media Usage Percentage of Respondents (FY 2017 N=222) Yes 26% No 74% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr) ?" 15 All percentages presented in the first two charts are calculated based on weighted data. See Appendix E (page 112) for details. 44 World Bank Group Country Opinion Survey 2017: OECS XI. Appendices A. Responses to All Questions across All Respondents...................... 46 B. Responses to All Questions by Stakeholder Groups ...................... 66 C. Responses to All Questions by Country ........................................ 87 D. Responses to Select Questions by Collaboration with WBG ....... 104 E. Responses to Select Questions by Year....................................... 112 F. Indicator Questions as a Function of Exposure to the WBG ........ 119 G. WBG Country Opinion Survey FY17– OECS Countries ................. 120 45 World Bank Group Country Opinion Survey 2017: OECS Appendix A: Responses to All Questions across All Respondents (6 Countries Combined) (N=241) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). Percentage of Respondents Country (N=241) Antigua and Barbuda 50 Dominica 35 Saint Kitts and Nevis 44 Saint Vincent and the Grenadines 47 Grenada 29 Saint Lucia 36 A. General Issues Facing XXXX Percentage of Respondents 1. In general would you say that XXXX is headed in ...? (N=196) The right direction 54.1% The wrong direction 22.4% Not sure 23.5% 46 World Bank Group Country Opinion Survey 2017: OECS A. General Issues Facing XXXX (continued) 2. Listed below are a number of development priorities in XXXX. Please identify which of the following you consider the most important development priorities Percentage of Respondents in XXXX? (Choose no more than THREE) (Responses Combined; N=237) Economic growth 46.8% Job creation/employment 44.7% Crime and violence (e.g. violence and conflict prevention policies) 28.3% Education (e.g. universal access to education and learning, skills development, 26.6% early childhood development, quality of education) Agriculture and rural development (e.g. smart agriculture for increased 23.6% productivity) Anti-corruption, transparency and accountability (e.g. open governments, social 21.1% accountability programs, citizen-centric development) Poverty reduction 12.7% Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform, statistical capacity 12.7% building, law and development) Disaster risk management (e.g. infrastructure resilience) 10.1% Macroeconomic and Fiscal Management (e.g. debt management, inflation and 8.4% exchange rate management) Climate change (e.g., mitigation, adaptation) 8.0% Energy (e.g. universal access to reliable modern energy, energy efficiency) 6.8% Investment climate (e.g. foreign-direct investment, private sector development, 6.8% trade competitiveness) Social protection (e.g., pensions, targeted social assistance) 5.1% Environmental and natural resource management (e.g. pollution management 4.6% and environmental health, environmental risk management) Health and nutrition policies 4.2% Water and sanitation 3.8% Information and communication technologies/ICTs (e.g. telecom/broadband 3.8% infrastructure and IT systems) Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, telecommunications, agricultural services, health 3.0% and education) Transport (e.g., roads, bridges, transportation) 2.5% Equality of opportunity (i.e., social inclusion, reduction in income inequality) 2.1% Financial markets (e.g. stability and integrity of markets, access and inclusion, 2.1% long-term finance and risk management) Food security (e.g. training programs for smallholder farmers) 1.7% Land policy and administration (e.g. land tenure policies, land use management, 1.7% geo-spatial planning tools) Integration Policies (e.g. regional integration with other OECS member states, 1.3% global integration beyond the OECS) Pandemics control (e.g. zika, other tropical diseases) 0.8% Urban development (e.g. resilient cities, coastal protection, resilient 0.8% reconstruction) Gender equity policies 0.4% Other 0.4% 47 World Bank Group Country Opinion Survey 2017: OECS A. General Issues Facing XXXX (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in XXXX? (Choose no more than THREE) (Responses Combined; N=235) Job creation/employment 71.9% Education (e.g. universal access to education and learning, skills development, 49.8% early childhood development, quality of education) Economic growth 43.0% Agriculture and rural development (e.g. smart agriculture for increased 32.3% productivity) Social protection (e.g., pensions, targeted social assistance) 20.0% Equality of opportunity (i.e., social inclusion, reduction in income inequality) 13.2% Crime and violence (e.g. violence and conflict prevention policies) 10.2% Investment climate (e.g. foreign-direct investment, private sector development, 9.8% trade competitiveness) Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform, statistical capacity 7.7% building, law and development) Anti-corruption, transparency and accountability (e.g. open governments, social 6.4% accountability programs, citizen-centric development) Food security (e.g. training programs for smallholder farmers) 5.5% Information and communication technologies/ICTs (e.g. telecom/broadband 4.3% infrastructure and IT systems) Health and nutrition policies 3.8% Macroeconomic and Fiscal Management (e.g. debt management, inflation and 3.0% exchange rate management) Urban development (e.g. resilient cities, coastal protection, resilient 2.6% reconstruction) Financial markets (e.g. stability and integrity of markets, access and inclusion, 2.1% long-term finance and risk management) Environmental and natural resource management (e.g. pollution management 2.1% and environmental health, environmental risk management) Integration Policies (e.g. regional integration with other OECS member states, 2.1% global integration beyond the OECS) Energy (e.g. universal access to reliable modern energy, energy efficiency) 1.7% Climate change (e.g., mitigation, adaptation) 1.7% Disaster risk management (e.g. infrastructure resilience) 1.7% Land policy and administration (e.g. land tenure policies, land use management, 1.3% geo-spatial planning tools) Transport (e.g., roads, bridges, transportation) 0.4% Other 0.4% Gender equity policies 0.4% Pandemics control (e.g. zika, other tropical diseases) 0.0% Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, telecommunications, agricultural services, health 0.0% and education) Water and sanitation 0.0% 48 World Bank Group Country Opinion Survey 2017: OECS A. General Issues Facing XXXX (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in XXXX? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=229) Education and training that better ensure job opportunity 40.2% Consistent economic growth 35.4% Better entrepreneurial opportunities (i.e., to start small and medium sized 31.0% businesses) Better employment opportunities for young people 25.8% A growing middle class 19.7% Greater access to micro-finance for the poor 13.5% Better opportunity for the poor who live in rural areas 10.0% More reliable social safety net 8.7% Greater access to health and nutrition for citizens 3.9% Better opportunity for the poor who live in urban areas 3.1% Better quality public services 3.1% Greater voice and participation for citizens to help ensure greater accountability 2.2% Better employment opportunities for women 1.7% Other 0.4% 49 World Bank Group Country Opinion Survey 2017: OECS A. General Issues Facing XXXX (continued) 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in XXXX? Percentage of Respondents (Select only ONE response) (N=239) A very big problem 18.8% A moderately big problem 51.0% A small problem 19.2% Not a problem at all 6.7% Don’t know 4.2% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=241) A very serious problem 48.5% A somewhat serious problem 38.6% Not too serious problem 11.6% Not a problem .4% Don’t know .8% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an Percentage of Respondents important development priority in XXXX? (Select only ONE response) (N=241) A very important development priority 67.6% A moderately important development priority 24.9% A slightly important development priority 5.0% Not an important development priority 1.7% Don’t know .8% 50 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in XXXX? (1-Not familiar at all, 10-Extremely familiar) N Mean SD 1. World Bank Group (WBG) 238 6.60 2.29 2. Caribbean Development Bank (CDB) 234 6.91 2.17 3. Inter-American Development Bank 231 5.00 2.55 Overall, please rate your impression of the effectiveness of these organizations in XXXX. (1-Not effective at all, 10-Very effective) N DK Mean SD 4. World Bank Group (WBG) 222 14 6.22 1.89 5. Inter-American Development Bank (IDB/BID) 215 13 6.87 1.76 6. Latin American Development Bank (CAF) 172 50 5.34 2.26 Staff Preparedness N DK Mean SD 7. To what extent do you believe the World Bank Group’s staff is well prepared to help XXXX solve its most complicated development 193 43 7.07 1.72 challenges? (1-To no degree at all, 10-To a very significant degree) 51 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) 8. When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in XXXX? (Choose no more than THREE) (Responses Combined; N=239) Economic growth 50.6% Job creation/employment 33.9% Agriculture and rural development (e.g. smart agriculture for increased 26.8% productivity) Education (e.g. universal access to education and learning, skills development, 23.4% early childhood development, quality of education) Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform, statistical capacity 21.3% building, law and development) Poverty reduction 20.9% Crime and violence (e.g. violence and conflict prevention policies) 15.9% Anti-corruption, transparency and accountability (e.g. open governments, social 14.2% accountability programs, citizen-centric development) Macroeconomic and Fiscal Management (e.g. debt management, inflation and 9.6% exchange rate management) Climate change (e.g., mitigation, adaptation) 9.2% Investment climate (e.g. foreign-direct investment, private sector development, 9.2% trade competitiveness) Disaster risk management (e.g. infrastructure resilience) 8.4% Energy (e.g. universal access to reliable modern energy, energy efficiency) 8.4% Financial markets (e.g. stability and integrity of markets, access and inclusion, 6.3% long-term finance and risk management) Environmental and natural resource management (e.g. pollution management 5.0% and environmental health, environmental risk management) Information and communication technologies/ICTs (e.g. telecom/broadband 4.6% infrastructure and IT systems) Equality of opportunity (i.e., social inclusion, reduction in income inequality) 4.6% Social protection (e.g., pensions, targeted social assistance) 4.6% Health and nutrition policies 4.2% Urban development (e.g. resilient cities, coastal protection, resilient 2.9% reconstruction) Food security (e.g. training programs for smallholder farmers) 2.9% Integration Policies (e.g. regional integration with other OECS member states, 2.5% global integration beyond the OECS) Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, telecommunications, agricultural services, health 2.5% and education) Transport (e.g., roads, bridges, transportation) 2.5% Other 1.3% Gender equity policies 0.8% Land policy and administration (e.g. land tenure policies, land use management, 0.8% geo-spatial planning tools) Water and sanitation 0.4% Pandemics control (e.g. zika, other tropical diseases) 0.0% 52 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) 9. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=187) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in XXXX? Value Value Combined Financial resources 37.8% 16.9% 54.7% Policy advice, studies, analyses 12.9% 18.4% 31.3% Capacity development related to World Bank Group supported 18.4% 11.6% 30.0% projects Mobilizing third party financial resources 2.8% 11.6% 14.4% Standalone technical assistance (system oriented) 6.9% 6.3% 13.2% Bringing together different groups of stakeholders 9.2% 3.9% 13.1% Donor coordination 0.9% 10.1% 11.1% Don’t know 4.6% 6.3% 10.9% Data and statistics 4.1% 6.3% 10.4% Promoting knowledge sharing 2.3% 7.7% 10.0% Other 0.0% 1.0% 1.0% 10. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in XXXX? (Choose no more than TWO) (Responses Combined; N=224) World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 28.1% policies and procedures) Too influenced by developed countries 22.3% Not adequately sensitive to political/social realities in XXXX 20.5% Not enough public disclosure of its work 18.8% Don’t know 14.7% World Bank Group’s processes too complex 14.3% Not collaborating enough with stakeholders outside the Government 9.4% Not client focused 8.9% Not exploring alternative policy options 8.9% Not aligned with country priorities 8.5% Its advice and strategies do not lend themselves to practical problem solving 7.1% Not willing to honestly criticize policies and reform efforts in the country 6.3% Not aligned with other donors’ work 2.7% Arrogant in its approach 2.7% Staff too inaccessible 2.2% Other 1.8% The credibility of its knowledge/data 0.4% 53 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) 11. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in XXXX? (Select only ONE response) (N=239) To a fully sufficient degree 1.7% To a somewhat sufficient degree 28.9% To a somewhat insufficient degree 31.4% To a very insufficient degree 20.1% Don’t know 18.0% 12. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the XXXX Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 105 105 5.82 1.97 2. Development Policy Financing (DPF) 106 105 6.05 2.10 3. Program-for-Results Financing (PforR) 87 122 5.74 1.97 4. Trust funds and grants 113 101 6.31 2.10 5. Guarantees 87 121 5.69 2.10 6. IFC Investment Services 93 112 6.02 2.02 7. IFC Advisory Services 103 107 6.08 2.02 13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=239) Private sector 45.2% NGOs/Community Based Organizations 36.8% Youth/university groups 26.8% Beneficiaries 20.1% Local government 19.2% Academia/think tanks/research institutes 13.4% Media 9.2% Parliament 7.5% Donor community 3.8% Foundations 2.9% Don’t know 2.9% Other 2.1% 54 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 14. Overall the World Bank Group currently plays a relevant role in development 212 25 6.42 1.85 in XXXX* 15. The World Bank Group’s work is aligned with what I consider the 203 31 6.12 1.79 development priorities for XXXX* To what extent is the World Bank Group an effective development partner in Level of Agreement XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 16. Responsiveness to needs* 181 43 6.03 1.97 17. Flexibility (in terms of the institution’s products and services)* 179 45 5.62 1.97 18. Flexibility (in terms of changing country circumstances)* 176 44 5.72 1.98 19. Being inclusive* 177 43 6.03 1.86 20. Openness (sharing data and other information)* 182 38 6.86 1.85 21. Collaboration with the Government* 194 31 7.34 1.70 22. The speed in which it gets things accomplished on the ground* 181 46 5.67 2.09 23. Helping to bring discipline/effective supervision to implementation of 171 53 6.62 1.91 investment projects* 24. Collaboration with civil society* 158 65 5.73 2.06 25. Staff accessibility* 176 50 6.40 2.07 26. Collaboration with other donors and development partners* 166 60 6.45 1.90 27. Collaboration with the private sector* 157 68 5.92 2.06 28. Straightforwardness and honesty* 177 48 6.88 1.97 29. Treating clients and stakeholders in XXXX with respect* 184 43 7.42 1.89 30. Being a long-term partner* 191 38 7.88 1.81 31. When World Bank Group assisted reform efforts fail or are slow to take Percentage of Respondents place, which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=216) Reforms are not well thought out in light of country challenges 37.0% Poor coordination within the Government 33.8% The World Bank Group is not sensitive enough to political/social realities on the 22.2% ground Lack of/inadequate levels of capacity in Government 18.1% The Government works inefficiently 16.7% There is not an adequate level of citizen/civil society participation 13.4% Political pressures and obstacles 11.1% Poor coordination within the World Bank Group 9.3% The World Bank Group does not do adequate follow through/follow-up 9.3% The World Bank Group works too slowly 8.8% Poor donor coordination 8.8% Other 1.9% 55 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the WBG to be involved in the Importance following areas of development in XXXX? (1-Not important at all, 10-Very important) N DK Mean SD 1. Agriculture and rural development (e.g. smart agriculture for increased 219 15 7.81 2.12 productivity) 2. Anti-corruption, transparency and accountability (e.g. open governments, social 216 15 7.54 2.24 accountability programs, citizen-centric development) 3. Climate change (e.g., mitigation, adaptation) 223 12 7.73 2.03 4. Crime and violence (e.g. violence and conflict prevention policies) 206 19 7.00 2.27 5. Disaster risk management (e.g. infrastructure resilience) 216 15 7.86 1.87 6. Economic growth 224 8 8.76 1.49 7. Education (e.g. universal access to education and learning, skills development, 222 11 8.19 1.88 early childhood development, quality of education) 8. Energy (e.g. universal access to reliable modern energy, energy efficiency) 219 14 7.66 1.87 9. Environmental and natural resource management (e.g. pollution management 219 15 7.39 1.87 and environmental health, environmental risk management) 10. Equality of opportunity (i.e., social inclusion, reduction in income inequality) 213 16 7.44 1.82 11. Financial markets (e.g. stability and integrity of markets, access and inclusion, 213 17 7.66 2.00 long-term finance and risk management) 12. Food security (e.g. training programs for smallholder farmers) 214 18 7.36 1.94 13. Gender equity policies 212 19 6.71 2.21 14. Health and nutrition policies 213 16 7.02 2.05 15. Information and communication technologies/ICTs (e.g. telecom/broadband 212 18 7.47 1.93 infrastructure and IT systems) 16. Integration Policies (e.g. regional integration with other OECS member states, 207 21 6.99 2.05 deepening role of OECS Secretariat, global integration beyond the OECS) 17. Investment climate (e.g. foreign-direct investment, private sector development, 212 16 8.01 1.72 trade competitiveness) 18. Job creation/employment 221 12 8.20 2.02 19. Land policy and administration (e.g. land tenure policies, land use management, 214 18 6.58 2.17 geo-spatial planning tools) 20. Macroeconomic and Fiscal Management (e.g. debt management, inflation and 218 18 7.99 1.87 exchange rate management) 21. Pandemics control (e.g. zika, other tropical diseases) 208 20 7.04 2.26 22. Poverty reduction 220 11 8.25 1.87 23. Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform, statistical capacity 217 13 7.92 1.88 building, law and development) 24. Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, telecommunications, agricultural services, 216 13 7.62 1.73 health and education) 25. Social protection (e.g., pensions, targeted social assistance) 214 15 7.44 1.83 26. Transport (e.g., roads, bridges, transportation) 208 16 7.20 2.05 27. Urban development (e.g. resilient cities, coastal protection, resilient 216 15 7.43 1.82 reconstruction) 28. Water and sanitation 211 18 7.17 2.05 29. Other 39 27 8.46 1.71 56 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the WBG is in terms of the work it does in the Effectiveness following areas of development in XXXX? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Agriculture and rural development (e.g. smart agriculture for increased 85 131 5.84 1.87 productivity) 2. Anti-corruption, transparency and accountability (e.g. open governments, social 89 126 5.61 2.06 accountability programs, citizen-centric development) 3. Climate change (e.g., mitigation, adaptation) 108 110 6.81 1.75 4. Disaster risk management (e.g. infrastructure resilience) 98 117 6.91 1.88 5. Economic growth 133 78 6.56 1.75 6. Education (e.g. universal access to education and learning, skills development, 118 98 6.50 1.83 early childhood development, quality of education) 7. Energy (e.g. universal access to reliable modern energy, energy efficiency) 93 123 6.04 1.89 8. Environmental and natural resource management (e.g. pollution management 96 119 5.88 1.85 and environmental health, environmental risk management) 9. Equality of opportunity (i.e., social inclusion, reduction in income inequality) 90 126 6.01 1.64 10. Financial markets (e.g. stability and integrity of markets, access and inclusion, 103 116 6.59 1.97 long-term finance and risk management) 11. Gender equity policies 84 130 6.05 1.95 12. Health and nutrition policies 87 126 6.31 1.71 13. Information and communication technologies/ICTs (e.g. telecom/broadband 95 122 6.56 1.84 infrastructure and IT systems) 14. Integration Policies (e.g. regional integration with other OECS member states, 95 122 6.57 1.77 deepening role of OECS Secretariat, global integration beyond the OECS) 15. Investment climate (e.g. foreign-direct investment, private sector development, 126 91 6.29 1.88 trade competitiveness) 16. Job creation/employment 112 104 5.60 2.02 17. Macroeconomic and Fiscal Management (e.g. debt management, inflation and 121 95 6.54 1.98 exchange rate management) 18. Poverty reduction 130 88 5.87 1.98 19. Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform, statistical capacity 132 85 6.05 1.97 building, law and development) 20. Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, telecommunications, agricultural services, 110 105 6.05 1.88 health and education) 21. Social protection (e.g., pensions, targeted social assistance) 105 109 5.90 2.03 22. Transport (e.g., roads, bridges, transportation) 92 120 5.97 2.04 23. Urban development (e.g. resilient cities, coastal protection, resilient 85 131 5.85 1.97 reconstruction) 24. Water and sanitation 84 134 6.11 2.12 25. Other 20 81 5.80 2.07 Development Results N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development 192 37 6.54 1.68 results in XXXX?* (1-To no degree at all, 10-To a very significant degree) 57 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 169 64 6.09 1.72 needs of XXXX* 5. The World Bank Group meets XXXX’s needs for knowledge services (e.g., 186 45 6.29 1.70 research, analysis, data, technical assistance)* D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=227) Weekly 2.6% Monthly 14.5% A few times a year 31.7% Rarely 34.8% Never 16.3% In XXXX, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 168 57 6.25 1.76 3. Lead to practical solutions 170 54 6.46 1.85 4. Are accessible (well written and easy to understand) 170 52 6.38 1.79 5. Are relevant to country challenges 178 46 6.43 1.80 6. Are adaptable to XXXX’s specific development challenges and country 175 51 6.34 1.77 circumstances Overall Evaluations N DK Mean SD 7. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 194 38 6.65 1.87 (1-Not significant at all, 10-Very significant) 8. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high technical 190 43 7.41 1.52 quality) 58 World Bank Group Country Opinion Survey 2017: OECS E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 145 84 5.75 2.06 2. The World Bank Group effectively monitors and evaluates the projects and 185 48 6.96 1.56 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 156 76 6.03 1.90 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 126 102 6.37 1.74 5. The World Bank Group’s conditions on its lending are reasonable 143 87 6.24 1.81 6. The World Bank Group takes decisions quickly in XXXX* 146 84 5.92 1.72 7. Working with the World Bank Group increases XXXX’s institutional capacity 184 46 7.04 1.60 8. Where country systems (e.g., procurement, financial management, etc.) are 140 88 6.61 1.56 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 180 50 6.79 1.57 supervision of projects) PPP N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in XXXX? (1-To no degree at all, 159 70 6.05 1.83 10-To a very significant degree) Monitoring N DK Mean SD 11. To what extent do you believe the World Bank Group measures and corrects its 144 85 6.26 1.71 work in real time in XXXX? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in XXXX 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in XXXX? (Choose no more than TWO) (Responses Combined; N=233) Reduce the complexity of obtaining World Bank Group financing 34.8% Increase the level of capacity development in the country 34.8% Collaborate more effectively with Government clients (e.g., national, state, local) 22.3% Reach out more to groups outside of Government 20.6% Work faster 11.2% Offer more innovative financial products 10.7% Improve the quality of its experts as related to XXXX’s specific challenges 9.0% Help to bring discipline/effective supervision to implementation of investment 8.6% projects Provide more adequate data/knowledge/statistics/figures on XXXX’s economy 8.2% Ensure greater selectivity in its work 6.9% Improve the competitiveness of its financing compared to markets (e.g., cost, 6.0% timeliness, other terms) Don’t know 4.7% Offer more innovative knowledge services 4.7% Other 1.3% Increase availability of Reimbursable Advisory Services (RAS) 1.3% 59 World Bank Group Country Opinion Survey 2017: OECS F. The Future Role of the World Bank Group in XXXX (continued) 2. When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Percentage of Respondents XXXX? (Select only ONE response) (N=230) The current combination of all of the services above is appropriate for XXXX 43.9% Financial services (including contingency financing) 27.0% Knowledge products 15.2% Don’t know 11.3% Convening services 1.3% None of the above 1.3% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in XXXX? (Choose no more than TWO) (Responses Combined; N=221) Internet 43.9% Local radio 40.3% Local television 34.8% Social media (e.g., blogs, Facebook, Twitter, YouTube) 19.9% Local newspapers 14.5% Other 12.2% Trade journals 5.9% International television 5.9% International radio 2.7% International newspapers please specify 2.7% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=229) e-Newsletters 47.6% World Bank Group’s seminars/workshops/conferences 31.0% World Bank Group’s website 30.6% World Bank Group’s publications and other written materials 24.5% Social media (e.g., blogs, Facebook, Twitter, YouTube) 22.3% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 14.4% Mobile phones (SMS, WhatsApp, other mobile apps) 13.5% Other 1.7% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=219) Yes 30.6% No 69.4% 60 World Bank Group Country Opinion Survey 2017: OECS G. Communication and Information Sharing (continued) Percentage of Respondents 4. Do you use/have you used the World Bank Group website? (N=223) Yes 64.1% No 35.9% 5. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=222) Yes 25.7% No 74.3% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. When I need information from the World Bank Group I know how to find it 195 31 6.29 2.48 (e.g., whom to call, where to reach them, etc.) 7. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 126 98 6.84 2.16 YouTube) are valuable sources of information about the institution 8. The World Bank Group is responsive to my information requests and inquiries 122 96 6.78 2.17 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=231) Employee of a Ministry, Ministerial Department or Implementation Agency 36.4% Private Sector Organization 16.5% Office of Parliamentarian 6.5% Independent Government Institution (i.e., Regulatory Agency, Central 6.5% Bank/oversight institution) Local Government Office or Staff 5.6% Other (please specify): 5.2% Office of Minister 4.3% Media (press, radio, TV, web, etc.) 2.6% Office of the President, Prime Minister 2.2% Financial Sector/Private Bank 2.2% Faith-Based Group 2.2% Youth Group 2.2% Project Management Unit (PMU) overseeing implementation of project/ 1.7% Consultant/Contractor working on World Bank Group supported project/program Private Foundation 1.3% NGO/Community Based Organization 1.3% Trade Union 1.3% Academia/Research Institute/Think Tank 1.3% Bilateral/Multilateral Agency 0.4% Judiciary Branch 0.4% 61 World Bank Group Country Opinion Survey 2017: OECS H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=226) Other 19.0% Governance 17.3% Finance and markets 11.9% Macroeconomics and fiscal management 9.7% Education 7.5% Energy and extractives 7.1% Transport and ICT 4.0% Generalist (specialized in multiple sectors) 3.5% Gender 3.1% Social protection and labor markets 3.1% Trade and competitiveness 3.1% Agriculture 2.2% Urban, rural, and social development 2.2% Environment and natural resources 1.3% Health, nutrition, and population 1.3% Public-private partnerships 1.3% Climate Change .9% Poverty and Equity .9% Jobs .4% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=224) Yes 43.8% No 56.3% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in XXXX? (Select only ONE response) (N=170) The World Bank (IBRD/IDA) 70.0% The International Finance Corporation (IFC) 26.5% The Multilateral Investment Guarantee Agency (MIGA) 2.9% The International Centre for Settlement Disputes (ICSID) .6% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=202) Yes 24.3% No 75.7% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents XXXX? (Choose no more than TWO) (N=49) The two institutions work well together 57.1% The way the two institutions work together needs improvement 28.6% Don’t know 12.2% The two institutions do not work well together 2.0% 62 World Bank Group Country Opinion Survey 2017: OECS H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in XXXX? (Choose no more than TWO) (Responses Combined; N=157) Collaborate as part of my professional duties 49.5% Engage in World Bank Group related/sponsored events/activities 31.7% Observer (i.e., follow in media, discuss in informal conversations, etc.) 28.4% Use World Bank Group reports/data 23.6% Use World Bank Group website for information, data, research, etc. 18.3% Percentage of Respondents 8. What’s your gender? (N=222) Female 47.3% Male 52.7% Percentage of Respondents 9. Which best represents your geographic location (Antigua and Barbuda)? (N=47) St. John Rural North 25.5% St. John City East 14.9% St. John City West 6.4% St. John City South 6.4% St. John Rural West 6.4% All Saints West 6.4% St. John Rural South 4.3% St. Mary South 4.3% All Saints E & St. Luke 4.3% St. George 4.3% St. Peter 4.3% St. Paul 4.3% St. John Rural East 2.1% St. Mary North 2.1% St. Phillip North 2.1% St. Phillip South 2.1% 63 World Bank Group Country Opinion Survey 2017: OECS H. Background Information (continued) Percentage of Respondents 9. Which best represents your geographic location (Dominica)? (N=31) Roseau Central 29.0% Roseau South 16.1% Mahaut 12.9% Roseau North 12.9% Grand Bay 6.5% Salisbury 6.5% Castle Bruce 3.2% La Plaine 3.2% Moane Juane Riviere Cynique 3.2% Portsmouth 3.2% Roseau Valley 3.2% Percentage of Respondents 9. Which best represents your geographic location (Saint Kitts and Nevis)? (N=37) St. Christopher #1 29.7% St. Christopher #8 16.2% St. Christopher # 3 13.5% St. Christopher # 2 8.1% St. Christopher # 6 8.1% St. Christopher # 5 5.4% St. Christopher # 7 5.4% Nevis # 9 5.4% St. Christopher # 4 2.7% Nevis # 10 2.7% Nevis # 11 2.7% 9. Which best represents your geographic location (Saint Vincent and the Percentage of Respondents Grenadines)? (N=44) West St. George 15.9% Marriaquo 13.6% East St. George 9.1% Central Kingstown 9.1% Central Leeward 9.1% North Windward 6.8% East Kingstown 6.8% West Kingstown 6.8% South Leeward 6.8% South Central Windward 4.5% South Windward 4.5% North Central Windward 2.3% North Leeward 2.3% North Grenadines 2.3% 64 World Bank Group Country Opinion Survey 2017: OECS H. Background Information (continued) Percentage of Respondents 9. Which best represents your geographic location (Grenada)? (N=27) St. George South 33.3% Town of St. George 18.5% St. David 11.1% St. George North West 11.1% St. George North East 7.4% St. Patrick East 3.7% St. George South East 3.7% St. Andrew South West 3.7% St. Andrew North East 3.7% St. Patrick West 3.7% Percentage of Respondents 9. Which best represents your geographic location (Saint Lucia)? (N=34) Gros Islet 26.5% Castries South 17.6% Castries North 14.7% Castries Central 8.8% Vieux Fort South 5.9% Castries South East 5.9% Babonneau 2.9% Castries East 2.9% Soufriere 2.9% Micoud South 2.9% Micoud North 2.9% Dennery South 2.9% Dennery North 2.9% 65 World Bank Group Country Opinion Survey 2017: OECS Appendix B: Responses to All Questions by Stakeholder Groups16 Office of the President/Prime Minister/Minister N=15  Office of Parliamentarian N=15  Employee of Ministry/PMU/Consultant on WBG-supported project N=88  Local Government N=13  Private Sector Organization/Financial Sector/Private Bank N=43  CSO N=19  Independent Government Institution N=15  Other N=23 A. General Issues facing XXXX In general, would you say that XXXX is headed in...?* Office of the Employee of a Private Sector/ Independent President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other The right direction 77.8% 41.7% 62.0% 60.0% 50.0% 29.4% 53.3% 47.6% The wrong direction 0.0% 50.0% 12.7% 10.0% 36.1% 41.2% 13.3% 23.8% Not sure 22.2% 8.3% 25.4% 30.0% 13.9% 29.4% 33.3% 28.6% *Significantly different between stakeholder groups 16 Only 231 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this Appendix. 66 World Bank Group Country Opinion Survey 2017: OECS A. General Issues facing XXXX (continued) Listed below are a number of development priorities in XXXX. Please identify which of the following you consider the most important development priorities in XXXX. (Choose no more than THREE)? Office of the Employee of a Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Agriculture and rural development (e.g. smart agriculture for increased productivity) 20.0% 26.7% 26.1% 33.3% 26.8% 5.3% 6.7% 30.4% Anti-corruption, transparency and accountability 6.7% 46.7% 22.7% 8.3% 19.5% 10.5% 33.3% 21.7% Climate change (e.g., mitigation, adaptation) 13.3% 0.0% 10.2% 8.3% 4.9% 10.5% 6.7% 4.3% Crime and violence (e.g. violence and conflict prevention policies) 20.0% 26.7% 26.1% 58.3% 22.0% 42.1% 33.3% 30.4% Disaster risk management (e.g. infrastructure resilience) 0.0% 0.0% 14.8% 0.0% 7.3% 15.8% 13.3% 13.0% Economic growth* 86.7% 73.3% 39.8% 41.7% 41.5% 42.1% 46.7% 34.8% Education (e.g. universal access to education and learning, skills development, early 26.7% 20.0% 27.3% 33.3% 31.7% 15.8% 6.7% 30.4% childhood development, quality of education) Energy (e.g. universal access to reliable modern energy, energy efficiency) 0.0% 0.0% 10.2% 8.3% 7.3% 10.5% 6.7% 0.0% Environmental and natural resource management (e.g. pollution management and 0.0% 0.0% 1.1% 8.3% 7.3% 10.5% 6.7% 8.7% environmental health, environmental risk management) Equality of opportunity (i.e., social inclusion, reduction in income inequality)* 0.0% 6.7% 0.0% 8.3% 0.0% 0.0% 13.3% 4.3% Financial markets (e.g. stability and integrity of markets, access and inclusion, long-term 0.0% 0.0% 0.0% 16.7% 0.0% 10.5% 0.0% 0.0% finance and risk management)* Food security (e.g. training programs for smallholder farmers)* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 8.7% Gender equity policies 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Health and nutrition policies 6.7% 0.0% 3.4% 16.7% 4.9% 5.3% 6.7% 0.0% Information and communication technologies/ICTs 0.0% 0.0% 6.8% 0.0% 2.4% 5.3% 0.0% 4.3% Integration Policies (e.g. regional integration with other OECS member states, global 0.0% 0.0% 1.1% 0.0% 2.4% 0.0% 0.0% 4.3% integration beyond the OECS) Investment climate (e.g. foreign-direct investment, private sector development, trade 0.0% 0.0% 5.7% 8.3% 12.2% 10.5% 0.0% 8.7% competitiveness) Job creation/employment* 73.3% 73.3% 40.9% 41.7% 51.2% 21.1% 40.0% 30.4% Land policy and administration (e.g. land tenure policies, land use management, geo- 0.0% 0.0% 0.0% 0.0% 4.9% 0.0% 0.0% 8.7% spatial planning tools) Macroeconomic and Fiscal Management (e.g. debt management, inflation and exchange 13.3% 0.0% 14.8% 0.0% 2.4% 10.5% 13.3% 0.0% rate management) Pandemics control (e.g. zika, other tropical diseases)* 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% Poverty reduction 0.0% 0.0% 14.8% 0.0% 14.6% 26.3% 13.3% 13.0% Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform, statistical capacity building, law and 0.0% 6.7% 19.3% 0.0% 9.8% 5.3% 20.0% 17.4% development) Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, telecommunications, agricultural services, health and 0.0% 6.7% 4.5% 0.0% 0.0% 0.0% 13.3% 0.0% education) Social protection (e.g., pensions, targeted social assistance) 6.7% 6.7% 4.5% 0.0% 4.9% 21.1% 0.0% 0.0% Transport (e.g., roads, bridges, transportation) 0.0% 0.0% 0.0% 0.0% 7.3% 5.3% 0.0% 8.7% Urban development (e.g. resilient cities, coastal protection, resilient reconstruction) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 4.3% Water and sanitation* 20.0% 6.7% 3.4% 8.3% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2017: OECS A. General Issues facing XXXX (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in XXXX? (Choose no more than THREE) Office of the Employee of a Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Agriculture and rural development (e.g. smart agriculture for increased productivity) 21.4% 33.3% 30.2% 41.7% 39.5% 21.1% 26.7% 34.8% Anti-corruption, transparency and accountability (e.g. open governments, social 14.3% 6.7% 8.1% 0.0% 0.0% 0.0% 20.0% 8.7% accountability programs, citizen-centric development) Climate change (e.g., mitigation, adaptation)* 0.0% 0.0% 0.0% 8.3% 0.0% 10.5% 0.0% 0.0% Crime and violence (e.g. violence and conflict prevention policies) 7.1% 6.7% 12.8% 25.0% 7.0% 15.8% 0.0% 8.7% Disaster risk management (e.g. infrastructure resilience)* 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 4.3% Economic growth 64.3% 60.0% 37.2% 25.0% 53.5% 47.4% 46.7% 34.8% Education (e.g. universal access to education and learning, skills development, early 28.6% 40.0% 54.7% 66.7% 46.5% 42.1% 40.0% 52.2% childhood development, quality of education) Energy (e.g. universal access to reliable modern energy, energy efficiency) 0.0% 0.0% 2.3% 0.0% 2.3% 0.0% 0.0% 0.0% Environmental and natural resource management (e.g. pollution management and 0.0% 0.0% 2.3% 0.0% 2.3% 5.3% 0.0% 4.3% environmental health, environmental risk management) Equality of opportunity (i.e., social inclusion, reduction in income inequality) 7.1% 13.3% 14.0% 16.7% 9.3% 15.8% 26.7% 13.0% Financial markets 0.0% 0.0% 1.2% 8.3% 7.0% 0.0% 0.0% 0.0% Food security (e.g. training programs for smallholder farmers) 0.0% 0.0% 4.7% 0.0% 11.6% 10.5% 6.7% 0.0% Gender equity policies 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% Health and nutrition policies 7.1% 0.0% 2.3% 8.3% 2.3% 5.3% 6.7% 8.7% Information and communication technologies/ICTs 0.0% 6.7% 2.3% 8.3% 4.7% 0.0% 6.7% 13.0% Integration Policies (e.g. regional integration with other OECS member states, global 0.0% 0.0% 1.2% 0.0% 2.3% 10.5% 0.0% 4.3% integration beyond the OECS) Investment climate (e.g. foreign-direct investment, private sector development, trade 14.3% 20.0% 9.3% 8.3% 2.3% 5.3% 33.3% 8.7% competitiveness)* Job creation/employment 78.6% 80.0% 75.6% 58.3% 79.1% 68.4% 53.3% 56.5% Land policy and administration (e.g. land tenure policies, land use management, geo- 0.0% 0.0% 0.0% 8.3% 2.3% 0.0% 0.0% 4.3% spatial planning tools) Macroeconomic and Fiscal Management (e.g. debt management, inflation and exchange 0.0% 0.0% 2.3% 8.3% 2.3% 5.3% 6.7% 4.3% rate management) Pandemics control (e.g. zika, other tropical diseases) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform, statistical capacity building, law and 0.0% 6.7% 9.3% 0.0% 2.3% 0.0% 13.3% 17.4% development) Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, telecommunications, agricultural services, health and 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% education) Social protection (e.g., pensions, targeted social assistance)* 57.1% 26.7% 23.3% 0.0% 20.9% 15.8% 13.3% 4.3% Transport (e.g., roads, bridges, transportation) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% Urban development (e.g. resilient cities, coastal protection, resilient reconstruction) 0.0% 0.0% 1.2% 8.3% 2.3% 10.5% 0.0% 4.3% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2017: OECS A. General Issues facing XXXX (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well -being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in XXXX? (Choose no more than TWO) Office of the Employee of a Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 21.4% 33.3% 24.4% 36.4% 34.9% 42.1% 26.7% 36.4% A growing middle class 7.1% 20.0% 22.0% 18.2% 23.3% 21.1% 26.7% 9.1% Better opportunity for the poor who live in rural areas 0.0% 20.0% 11.0% 0.0% 9.3% 21.1% 0.0% 13.6% Better opportunity for the poor who live in urban areas 0.0% 6.7% 1.2% 0.0% 7.0% 5.3% 0.0% 4.5% Consistent economic growth 50.0% 33.3% 31.7% 18.2% 39.5% 36.8% 53.3% 31.8% More reliable social safety net* 0.0% 0.0% 8.5% 18.2% 0.0% 15.8% 13.3% 27.3% Greater access to health and nutrition for citizens 0.0% 0.0% 6.1% 9.1% 2.3% 5.3% 0.0% 4.5% Greater access to micro-finance for the poor* 35.7% 20.0% 15.9% 27.3% 14.0% 5.3% 0.0% 0.0% Greater voice and participation for citizens to help ensure greater accountability 0.0% 0.0% 2.4% 0.0% 2.3% 0.0% 0.0% 9.1% Education and training that better ensure job opportunity* 42.9% 33.3% 47.6% 27.3% 39.5% 10.5% 66.7% 31.8% Better quality public services 0.0% 0.0% 2.4% 9.1% 2.3% 5.3% 0.0% 0.0% Better employment opportunities for young people 42.9% 26.7% 23.2% 36.4% 18.6% 31.6% 13.3% 27.3% Better employment opportunities for women 0.0% 0.0% 2.4% 0.0% 2.3% 0.0% 0.0% 4.5% Other 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2017: OECS A. General Issues facing XXXX (continued) Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in XXXX?* (Select only ONE response) Office of the Employee of a Private Sector/ Independent President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other A very big problem 14.3% 20.0% 20.5% 23.1% 11.6% 10.5% 6.7% 40.9% A moderately big problem 78.6% 73.3% 52.3% 15.4% 53.5% 36.8% 53.3% 31.8% A small problem 7.1% 6.7% 15.9% 30.8% 32.6% 31.6% 20.0% 9.1% Not a problem at all 0.0% 0.0% 6.8% 23.1% 2.3% 15.8% 6.7% 9.1% Don’t know 0.0% 0.0% 4.5% 7.7% 0.0% 5.3% 13.3% 9.1% *Significantly different between stakeholder groups In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) Office of the Employee of a Private Sector/ Independent President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other A very serious problem 60.0% 40.0% 50.0% 53.8% 32.6% 47.4% 53.3% 69.6% A somewhat serious problem 33.3% 53.3% 38.6% 38.5% 51.2% 42.1% 33.3% 8.7% Not too serious problem 6.7% 6.7% 9.1% 7.7% 16.3% 10.5% 13.3% 17.4% Not a problem 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% 4.3% In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in XXXX? (Select only ONE response) Office of the Employee of a Private Sector/ Independent President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other A very important development priority 53.3% 66.7% 62.5% 84.6% 62.8% 100.0% 66.7% 69.6% A moderately important development priority 40.0% 26.7% 27.3% 15.4% 30.2% 0.0% 20.0% 26.1% A slightly important development priority 6.7% 6.7% 6.8% 0.0% 4.7% 0.0% 6.7% 0.0% Not an important development priority 0.0% 0.0% 3.4% 0.0% 2.3% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 4.3% 70 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in XXXX? Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 15 7.67 1.95 15 5.53 2.56 88 7.36 2.05 13 6.69 2.39 43 5.51 2.18 18 5.83 2.09 15 7.33 2.13 22 5.41 2.20 Caribbean Development Bank (CDB)* 14 8.14 1.79 15 6.67 1.80 87 7.18 2.21 12 7.17 2.44 42 6.52 2.21 19 5.74 1.94 15 6.87 1.81 21 6.33 2.24 Inter-American Development Bank 14 6.07 1.90 14 4.21 2.36 85 5.16 2.87 12 4.08 2.81 42 4.40 2.21 19 5.11 2.26 15 5.60 2.35 21 4.76 2.30 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in XXXX. Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 15 5.87 1.46 14 4.86 1.79 84 6.64 1.83 12 6.25 1.76 38 5.87 2.06 17 6.53 1.81 15 6.33 1.88 19 6.11 1.63 Caribbean Development Bank (CDB) 14 7.43 .76 14 6.29 2.13 79 7.29 1.55 11 6.36 1.80 38 6.74 1.69 17 6.47 2.03 14 6.57 2.03 19 6.79 1.78 Inter-American Development Bank 11 4.91 2.55 14 3.71 2.92 61 5.64 2.16 8 5.00 2.33 28 5.18 2.16 17 5.88 2.12 10 6.30 2.06 14 5.43 1.74 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) 12 6.75 1.36 11 6.36 1.63 75 7.57 1.60 12 6.92 1.62 30 6.83 1.60 14 6.36 2.21 14 6.71 2.16 16 6.88 1.75 to help XXXX solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 71 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in XXXX? (Choose no more than THREE) Office of the Employee of a Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Agriculture and rural development (e.g. smart agriculture for increased productivity) 20.0% 20.0% 25.0% 41.7% 39.5% 5.3% 13.3% 40.9% Anti-corruption, transparency and accountability (e.g. open governments, social 0.0% 13.3% 15.9% 8.3% 16.3% 15.8% 26.7% 9.1% accountability programs, citizen-centric development) Climate change (e.g., mitigation, adaptation) 6.7% 0.0% 12.5% 8.3% 4.7% 15.8% 6.7% 4.5% Crime and violence (e.g. violence and conflict prevention policies) 13.3% 13.3% 11.4% 33.3% 14.0% 36.8% 20.0% 18.2% Disaster risk management (e.g. infrastructure resilience) 6.7% 0.0% 8.0% 0.0% 9.3% 5.3% 0.0% 22.7% Economic growth* 66.7% 80.0% 42.0% 33.3% 62.8% 57.9% 53.3% 27.3% Education (e.g. universal access to education and learning, skills development, early 13.3% 13.3% 27.3% 8.3% 20.9% 21.1% 13.3% 27.3% childhood development, quality of education) Energy (e.g. universal access to reliable modern energy, energy efficiency) 20.0% 0.0% 11.4% 0.0% 4.7% 10.5% 13.3% 4.5% Environmental and natural resource management (e.g. pollution management and 0.0% 0.0% 4.5% 8.3% 4.7% 0.0% 20.0% 9.1% environmental health, environmental risk management) Equality of opportunity (i.e., social inclusion, reduction in income inequality) 0.0% 13.3% 6.8% 0.0% 0.0% 0.0% 13.3% 0.0% Financial markets 0.0% 0.0% 6.8% 16.7% 2.3% 10.5% 6.7% 13.6% Food security (e.g. training programs for smallholder farmers) 0.0% 0.0% 2.3% 8.3% 2.3% 0.0% 6.7% 4.5% Gender equity policies 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% Health and nutrition policies 0.0% 0.0% 3.4% 16.7% 4.7% 5.3% 0.0% 9.1% Information and communication technologies/ICTs 0.0% 0.0% 6.8% 0.0% 7.0% 5.3% 0.0% 0.0% Integration Policies (e.g. regional integration with other OECS member states, global 0.0% 0.0% 1.1% 8.3% 2.3% 0.0% 6.7% 9.1% integration beyond the OECS) Investment climate (e.g. foreign-direct investment, private sector development, trade 0.0% 13.3% 13.6% 8.3% 4.7% 5.3% 0.0% 18.2% competitiveness) Job creation/employment 46.7% 60.0% 27.3% 41.7% 23.3% 52.6% 46.7% 31.8% Land policy and administration (e.g. land tenure policies, land use management, geo- 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 4.5% spatial planning tools) Macroeconomic and Fiscal Management (e.g. debt management, inflation and exchange 33.3% 13.3% 8.0% 8.3% 16.3% 0.0% 6.7% 0.0% rate management)* Pandemics control (e.g. zika, other tropical diseases) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 26.7% 33.3% 22.7% 16.7% 14.0% 36.8% 13.3% 13.6% Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform, statistical capacity building, law and 40.0% 20.0% 20.5% 16.7% 30.2% 5.3% 26.7% 13.6% development) Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, telecommunications, agricultural services, health and 0.0% 6.7% 3.4% 0.0% 0.0% 5.3% 0.0% 4.5% education) Social protection (e.g., pensions, targeted social assistance) 0.0% 0.0% 8.0% 0.0% 4.7% 5.3% 0.0% 4.5% Transport (e.g., roads, bridges, transportation) 6.7% 0.0% 1.1% 0.0% 4.7% 0.0% 0.0% 4.5% Urban development (e.g. resilient cities, coastal protection, resilient reconstruction) 0.0% 0.0% 3.4% 0.0% 4.7% 0.0% 6.7% 4.5% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 1.1% 8.3% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in XXXX? Office of the Employee of a Private Sector/ Independent Greatest Value President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Bringing together different groups of stakeholders* 14.3% 21.4% 4.5% 10.0% 7.7% 38.5% 0.0% 10.5% Capacity development related to World Bank Group supported projects 28.6% 7.1% 19.3% 10.0% 25.6% 7.7% 15.4% 15.8% Standalone technical assistance (system oriented) 0.0% 7.1% 4.5% 10.0% 5.1% 7.7% 30.8% 10.5% Policy advice, studies, analyses 0.0% 7.1% 17.0% 20.0% 12.8% 7.7% 0.0% 21.1% Financial resources 50.0% 57.1% 35.2% 40.0% 33.3% 38.5% 38.5% 21.1% Data and statistics 0.0% 0.0% 6.8% 0.0% 5.1% 0.0% 0.0% 5.3% Promoting knowledge sharing 0.0% 0.0% 2.3% 10.0% 2.6% 0.0% 0.0% 5.3% Mobilizing third party financial resources 7.1% 0.0% 3.4% 0.0% 0.0% 0.0% 7.7% 0.0% Donor coordination 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 4.5% 0.0% 7.7% 0.0% 7.7% 10.5% *Significantly different between stakeholder groups When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in XXXX? Office of the Employee of a Private Sector/ Independent 2nd Greatest Value President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Bringing together different groups of stakeholders* 0.0% 0.0% 0.0% 10.0% 2.9% 30.8% 0.0% 11.1% Capacity development related to World Bank Group supported projects 0.0% 7.1% 14.5% 10.0% 14.3% 0.0% 7.7% 5.6% Standalone technical assistance (system oriented) 0.0% 7.1% 8.4% 0.0% 0.0% 0.0% 15.4% 16.7% Policy advice, studies, analyses 21.4% 21.4% 24.1% 20.0% 14.3% 0.0% 23.1% 0.0% Financial resources 0.0% 0.0% 16.9% 40.0% 17.1% 38.5% 23.1% 16.7% Data and statistics 0.0% 7.1% 10.8% 10.0% 0.0% 0.0% 7.7% 5.6% Promoting knowledge sharing 0.0% 7.1% 7.2% 0.0% 5.7% 23.1% 15.4% 11.1% Mobilizing third party financial resources* 42.9% 42.9% 3.6% 0.0% 11.4% 7.7% 0.0% 11.1% Donor coordination* 35.7% 7.1% 7.2% 10.0% 20.0% 0.0% 0.0% 5.6% Other 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 5.6% Don’t know 0.0% 0.0% 6.0% 0.0% 14.3% 0.0% 7.7% 11.1% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in XXXX? (Choose no more than TWO) Office of the Employee of a Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other World Bank Group’s processes too complex 30.8% 0.0% 19.0% 9.1% 5.0% 15.8% 14.3% 13.6% Not client focused 7.7% 30.8% 7.1% 9.1% 7.5% 0.0% 7.1% 18.2% Staff too inaccessible* 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 4.5% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies 38.5% 23.1% 33.3% 18.2% 30.0% 26.3% 21.4% 22.7% and procedures) Not aligned with other donors’ work 0.0% 0.0% 2.4% 9.1% 0.0% 5.3% 7.1% 0.0% Not aligned with country priorities 15.4% 0.0% 9.5% 0.0% 7.5% 15.8% 21.4% 0.0% Not adequately sensitive to political/social realities in XXXX 7.7% 38.5% 26.2% 9.1% 10.0% 5.3% 28.6% 22.7% Too influenced by developed countries 30.8% 7.7% 27.4% 18.2% 15.0% 31.6% 28.6% 4.5% Not exploring alternative policy options 23.1% 0.0% 10.7% 0.0% 12.5% 0.0% 0.0% 13.6% Not collaborating enough with stakeholders outside the Government 7.7% 30.8% 7.1% 18.2% 15.0% 10.5% 0.0% 0.0% Its advice and strategies do not lend themselves to practical problem solving* 30.8% 0.0% 2.4% 18.2% 2.5% 5.3% 21.4% 0.0% Not enough public disclosure of its work 7.7% 7.7% 11.9% 27.3% 30.0% 21.1% 35.7% 27.3% Arrogant in its approach 0.0% 0.0% 3.6% 0.0% 2.5% 0.0% 7.1% 0.0% Not willing to honestly criticize policies and reform efforts in the country 0.0% 23.1% 4.8% 9.1% 7.5% 5.3% 0.0% 9.1% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Other 0.0% 0.0% 1.2% 0.0% 0.0% 5.3% 7.1% 4.5% Don’t know 0.0% 15.4% 11.9% 18.2% 20.0% 21.1% 0.0% 22.7% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in XXXX? (Select only ONE response) Office of the Employee of a Private Sector/ Independent President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other To a fully sufficient degree 0.0% 0.0% 1.1% 0.0% 2.3% 0.0% 0.0% 8.7% To a somewhat sufficient degree 35.7% 13.3% 39.8% 30.8% 14.0% 27.8% 20.0% 26.1% To a somewhat insufficient degree 21.4% 33.3% 34.1% 30.8% 30.2% 44.4% 26.7% 21.7% To a very insufficient degree 35.7% 33.3% 14.8% 23.1% 25.6% 5.6% 20.0% 21.7% Don’t know 7.1% 20.0% 10.2% 15.4% 27.9% 22.2% 33.3% 21.7% 74 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the XXXX Government’s efforts to reduce poverty? Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF) 9 5.67 1.12 5 3.60 2.07 37 5.81 2.12 8 5.88 2.47 16 5.69 1.74 11 6.00 .77 2 5.50 4.95 11 6.55 2.11 Development Policy Financing (DPF) 9 6.44 1.81 5 4.60 2.51 39 6.33 2.19 6 4.83 2.14 18 5.94 1.83 10 6.50 1.35 3 6.00 3.61 8 6.38 2.56 Program-for-Results Financing 7 6.43 .79 5 4.80 2.49 30 5.97 2.03 8 5.38 2.13 13 5.69 1.89 10 6.30 1.57 1 2.00 9 5.89 2.47 (PforR) Trust funds and grants* 9 6.67 1.50 7 4.57 1.90 40 6.33 1.98 8 5.25 2.60 17 6.12 2.00 11 7.36 1.43 4 5.25 2.22 11 7.45 2.70 Guarantees 9 5.44 1.42 7 4.86 1.21 27 5.70 1.90 8 4.75 2.25 12 5.67 2.06 10 6.70 1.95 2 3.50 2.12 8 7.50 3.12 IFC Investment Services 8 6.75 2.05 6 4.83 2.64 32 5.69 1.73 6 5.50 1.97 14 6.29 2.09 10 6.90 1.60 3 5.33 3.06 9 6.56 2.79 IFC Advisory Services 10 6.00 1.94 5 4.20 2.28 39 5.87 1.85 5 5.20 .84 13 6.15 1.91 10 7.00 1.70 4 6.25 3.10 11 7.00 2.61 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of the Employee of a Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Beneficiaries* 0.0% 6.7% 31.0% 15.4% 4.7% 10.5% 33.3% 30.4% Youth/university groups* 28.6% 26.7% 18.4% 46.2% 25.6% 63.2% 20.0% 17.4% Private sector 35.7% 33.3% 52.9% 30.8% 60.5% 36.8% 46.7% 26.1% Local government 21.4% 13.3% 13.8% 30.8% 20.9% 31.6% 6.7% 21.7% Donor community 0.0% 0.0% 4.6% 15.4% 2.3% 5.3% 0.0% 0.0% NGOs/Community Based Organizations 28.6% 53.3% 41.4% 23.1% 41.9% 21.1% 40.0% 21.7% Academia/think tanks/research institutes 7.1% 6.7% 17.2% 23.1% 0.0% 10.5% 13.3% 26.1% Parliament 14.3% 26.7% 4.6% 7.7% 7.0% 10.5% 13.3% 0.0% Foundations* 14.3% 0.0% 0.0% 7.7% 4.7% 0.0% 0.0% 8.7% Media* 28.6% 20.0% 5.7% 0.0% 4.7% 5.3% 13.3% 17.4% Other 0.0% 6.7% 2.3% 0.0% 2.3% 0.0% 6.7% 0.0% Don’t know 0.0% 0.0% 1.1% 0.0% 7.0% 0.0% 0.0% 13.0% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 14 6.79 1.42 12 5.50 1.09 83 6.73 1.77 12 6.08 1.44 36 6.39 2.07 16 6.44 2.00 13 5.85 2.19 17 6.06 1.85 XXXX The World Bank Group’s work is aligned with what I consider the 14 6.21 .97 12 5.33 1.15 79 6.33 1.74 12 5.83 1.70 35 6.14 1.90 15 6.13 1.60 10 5.40 2.59 17 6.24 2.17 development priorities for XXXX To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 13 5.54 1.85 12 4.67 1.23 70 6.16 2.04 9 6.44 2.24 30 6.03 1.94 15 6.93 1.71 10 5.70 2.06 15 6.13 1.92 Flexibility (in terms of the institution’s 12 5.42 1.16 11 4.45 1.29 68 5.56 2.05 9 6.33 1.94 29 5.86 2.15 15 6.73 1.98 11 5.00 1.55 16 5.56 2.00 products and services) Flexibility (in terms of changing country 12 5.42 1.08 10 4.60 1.58 69 5.81 1.88 9 6.56 2.19 30 5.90 2.28 15 6.73 2.22 9 4.67 1.80 15 5.73 1.75 circumstances) Being inclusive* 13 5.23 1.64 11 4.55 1.29 68 6.10 1.92 7 6.43 1.99 30 6.10 1.95 15 7.20 1.97 10 5.60 1.58 17 6.24 1.48 Openness (sharing data and other 13 6.69 1.11 11 6.36 1.63 70 6.94 1.99 9 7.89 1.69 31 6.39 1.96 13 7.92 1.75 11 6.27 1.68 17 6.71 1.79 information) Collaboration with the Government 14 6.79 1.63 11 7.27 1.10 77 7.68 1.64 9 7.33 1.80 32 7.13 1.77 15 7.60 1.96 11 6.27 1.62 17 7.18 1.59 The speed in which it gets things 13 5.38 1.04 11 4.55 1.44 73 5.63 2.09 8 6.50 1.85 28 5.82 2.50 14 7.50 2.24 10 4.70 1.34 17 5.35 1.80 accomplished on the ground* Helping to bring discipline/effective supervision to implementation of 13 5.46 1.66 12 6.58 1.56 70 6.54 1.97 7 7.14 2.12 29 6.72 2.00 13 7.38 2.33 5 6.60 1.14 17 6.94 1.39 investment projects Collaboration with civil society 14 4.71 1.64 11 5.18 1.40 57 5.65 2.18 5 6.20 1.79 27 5.93 2.32 14 6.79 2.75 7 6.00 .82 17 6.12 1.62 Staff accessibility 14 6.14 1.66 10 5.20 1.32 70 6.60 2.10 7 6.71 1.98 26 6.50 2.39 14 6.93 2.50 12 6.08 1.56 16 6.44 2.13 Collaboration with other donors and 13 5.69 1.18 11 5.45 .69 64 6.58 2.20 8 6.88 1.81 25 6.36 2.02 15 7.13 2.17 8 6.50 1.20 15 6.53 1.41 development partners Collaboration with the private sector 13 5.77 1.64 11 5.09 .94 58 5.76 2.14 4 6.00 2.16 29 6.00 2.54 14 7.14 2.28 8 6.00 1.69 14 5.79 1.58 Straightforwardness and honesty 14 7.07 1.38 11 6.82 1.66 65 6.85 1.99 7 5.86 1.77 29 7.03 2.29 14 7.50 2.47 14 7.00 1.57 16 6.63 1.86 Treating clients and stakeholders in 14 8.00 1.11 12 6.67 1.87 68 7.46 1.82 9 7.22 1.64 29 7.48 2.03 14 7.86 2.11 14 7.00 2.22 16 7.31 2.12 XXXX with respect Being a long-term partner* 13 8.54 1.45 12 6.75 2.60 74 8.07 1.60 10 7.20 1.55 29 8.07 1.73 15 8.13 1.77 13 6.85 1.86 17 8.29 1.99 *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of the Employee of a Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other The World Bank Group does not do adequate follow through/follow-up* 0.0% 0.0% 7.7% 7.7% 5.1% 21.1% 33.3% 14.3% Poor coordination within the World Bank Group 8.3% 0.0% 9.0% 7.7% 5.1% 15.8% 25.0% 9.5% Reforms are not well thought out in light of country challenges 50.0% 28.6% 39.7% 30.8% 38.5% 42.1% 50.0% 23.8% Poor coordination within the Government 50.0% 50.0% 26.9% 38.5% 41.0% 42.1% 8.3% 23.8% The Government works inefficiently 8.3% 21.4% 12.8% 15.4% 30.8% 10.5% 0.0% 23.8% Poor donor coordination* 0.0% 0.0% 6.4% 7.7% 5.1% 31.6% 8.3% 9.5% The World Bank Group is not sensitive enough to political/social realities on the ground 25.0% 21.4% 24.4% 23.1% 12.8% 5.3% 33.3% 33.3% Lack of/inadequate levels of capacity in Government* 41.7% 7.1% 26.9% 23.1% 10.3% 5.3% 8.3% 9.5% There is not an adequate level of citizen/civil society participation 0.0% 28.6% 14.1% 0.0% 17.9% 5.3% 16.7% 19.0% The World Bank Group works too slowly 8.3% 21.4% 11.5% 7.7% 7.7% 0.0% 0.0% 9.5% Political pressures and obstacles 8.3% 14.3% 10.3% 7.7% 10.3% 15.8% 8.3% 9.5% Other 0.0% 0.0% 1.3% 7.7% 2.6% 0.0% 0.0% 4.8% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group’s Effectiveness and Results How IMPORTANT is it for the WBG to be involved in the following areas of development in XXXX? (1-Not important at all, 10-Very important) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Private Sector Independent Pres ident/ Prim e Office of Minis try/ PMU/ Local Organization/ Financial Governm ent Minis ter/ Minis ter Parliam entarian Cons ultant Governm ent Sector/ Private Bank CSO Ins titution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Agriculture and rural developm ent (e.g. s m art 14 6.71 2.46 15 7.93 1.71 79 7.89 2.18 11 8.82 1.54 41 7.66 2.27 17 8.65 1.27 14 8.00 1.24 18 7.44 2.31 agriculture for increas ed productivity) Anti-corruption, trans parency and accountability (e.g. open governm ents , s ocial accountability 14 6.14 2.18 14 8.21 1.81 78 7.45 2.52 10 8.10 1.66 41 7.78 1.97 17 8.12 1.83 12 7.92 1.38 20 7.50 2.24 program s , citizen-centric developm ent) Clim ate change (e.g., m itigation, adaptation) 14 8.00 2.11 15 7.87 2.42 83 7.65 1.97 10 8.70 1.06 40 7.73 1.93 17 8.29 1.69 14 8.07 2.09 20 7.30 2.18 Crim e and violence (e.g. violence and conflict 13 6.69 1.55 14 7.29 1.59 71 6.62 2.50 12 8.33 1.72 39 6.87 2.03 16 8.69 1.40 14 7.64 2.31 19 6.58 2.63 prevention policies )* Dis as ter ris k m anagem ent (e.g. infras tructure 14 7.79 2.04 14 7.79 1.67 80 7.94 1.93 11 8.27 1.42 41 7.39 1.83 16 9.06 1.00 13 8.54 1.33 18 7.44 2.15 res ilience) Econom ic growth 14 9.14 1.10 15 9.40 .83 83 8.65 1.53 12 8.67 1.50 39 8.62 1.53 18 9.28 1.18 13 9.08 1.26 20 8.15 1.87 Education(e.g. univers al acces s to education and learning, s kills developm ent, early childhood 14 8.43 1.40 15 8.33 1.76 81 8.04 1.98 12 8.58 1.31 40 8.30 1.77 18 9.17 1.29 13 8.08 2.22 20 7.85 2.16 developm ent, quality of education) Energy (e.g. univers al acces s to reliable m odern 13 8.46 .97 15 8.13 1.60 78 7.45 2.02 11 8.00 1.26 41 7.68 1.71 17 8.24 1.44 14 8.50 1.34 20 6.55 2.54 energy, energy efficiency)* Environm ental and natural res ource m anagem ent (e.g. pollution m anagem ent and environm ental 13 7.15 .80 15 7.73 1.44 82 7.12 1.94 11 7.73 2.65 40 7.48 1.55 17 8.76 1.15 13 8.15 1.46 19 6.63 2.54 health, environm ental ris k m anagem ent)* Equality of opportunity (i.e., s ocial inclus ion, 12 7.33 1.23 14 8.14 1.23 80 7.15 1.94 10 8.30 1.34 40 7.28 1.87 17 8.53 1.18 12 7.08 2.02 19 7.47 2.12 reduction in incom e inequality) Financial m arkets (e.g. s tability and integrity of m arkets , acces s and inclus ion, long-term finance 13 7.62 1.33 14 8.14 2.07 77 7.01 2.19 12 8.50 1.24 39 8.00 1.72 16 8.88 1.15 13 7.92 2.43 19 7.58 1.92 and ris k m anagem ent)* Food s ecurity (e.g. training program s for 13 7.08 1.50 15 7.53 2.10 77 7.06 1.91 11 8.45 1.75 40 7.68 1.64 15 8.47 1.64 13 7.54 2.26 20 6.50 2.19 s m allholder farm ers )* Gender equity policies 14 6.71 2.49 14 7.57 2.17 76 6.18 2.35 10 7.70 2.26 40 6.80 2.03 16 8.00 1.59 13 7.08 1.66 19 6.68 2.40 Health and nutrition policies 13 7.62 1.85 15 7.60 1.99 74 6.65 2.10 12 7.75 1.60 41 7.29 1.79 16 7.88 1.67 13 7.31 2.29 19 6.16 2.43 Inform ation and com m unication technologies /ICTs (e.g. telecom /broadband 12 7.58 1.68 14 8.00 1.66 79 7.33 1.98 10 8.30 1.83 40 7.85 1.55 18 8.28 1.67 12 7.08 2.27 19 6.53 2.44 infras tructure and IT s ys tem s ) Integration Policies (e.g. regional integration with other OECS m em ber s tates , deepening role of 13 6.38 1.98 15 7.47 1.41 75 6.51 2.18 9 7.78 1.92 39 7.26 1.70 17 8.65 1.22 12 7.08 2.02 20 6.40 2.41 OECS Secretariat, global integration beyond the OECS)* Inves tm ent clim ate (e.g. foreign-direct inves tm ent, private s ector developm ent, trade 13 8.62 1.45 15 8.53 1.46 76 7.86 1.73 10 8.30 1.06 40 8.10 1.45 18 8.61 1.50 13 8.00 1.73 19 7.00 2.54 com petitivenes s ) Job creation/em ploym ent 14 7.86 2.41 15 9.20 1.61 82 7.96 1.98 11 8.82 1.47 40 8.20 2.00 17 8.82 1.67 12 8.33 1.92 20 7.70 2.58 Land policy and adm inis tration (e.g. land tenure policies , land us e m anagem ent, geo-s patial 13 6.38 1.61 15 6.87 1.73 79 6.25 2.24 10 7.00 2.05 41 6.76 2.05 16 8.00 2.00 12 6.58 2.39 19 6.42 2.83 planning tools ) Macroeconom ic and Fis cal Managem ent (e.g. debt m anagem ent, inflation and exchange rate 13 7.23 2.05 15 8.47 1.51 82 7.93 1.84 10 8.20 1.23 41 8.22 1.72 17 8.71 1.36 13 7.77 1.74 18 7.17 2.87 m anagem ent) Pandem ics control (e.g. zika, other tropical 12 8.08 1.78 15 6.60 2.38 76 6.45 2.48 9 8.89 1.17 38 6.87 2.02 17 8.00 1.58 12 7.92 1.73 20 6.85 2.56 dis eas es )* Poverty reduction 12 8.08 1.78 15 8.47 1.30 81 7.98 2.22 11 9.09 1.04 40 8.30 1.70 18 8.89 1.57 14 8.93 1.07 20 7.90 1.94 Public s ector governance (i.e., governm ent effectivenes s , public financial m anagem ent, public 12 7.83 1.34 15 8.53 .99 82 7.73 2.07 9 7.78 1.56 40 8.30 1.29 17 8.53 1.66 13 7.62 2.72 20 7.55 2.42 expenditure, fis cal s ys tem reform , s tatis tical capacity building, law and developm ent) Public-private partners hips /PPPs for infras tructure and bas ic s ervices (e.g. water, s anitation, energy, 13 8.23 .60 15 7.87 1.13 79 7.34 1.93 10 8.50 1.27 40 7.68 1.47 17 8.06 1.34 12 8.33 1.30 21 7.10 2.51 trans port, telecom m unications , agricultural s ervices , health and education) Social protection (e.g., pens ions , targeted s ocial 13 8.00 1.58 15 7.73 1.33 79 7.03 1.88 10 8.20 1.32 41 7.54 1.67 17 8.76 .97 12 7.75 1.86 19 6.79 2.39 as s is tance)* Trans port (e.g., roads , bridges , trans portation) 13 7.15 1.14 15 7.27 1.49 77 6.83 2.36 9 7.44 1.94 40 7.10 2.02 14 8.36 1.45 12 7.17 1.75 20 7.50 1.93 Urban developm ent (e.g. res ilient cities , coas tal 13 7.85 1.46 15 7.47 1.64 81 7.17 1.92 9 8.22 1.64 41 7.34 1.67 17 8.24 1.39 12 7.67 1.30 20 7.15 2.50 protection, res ilient recons truction) Water and s anitation 12 7.42 1.73 15 7.33 1.91 78 6.87 2.29 9 8.89 1.45 40 7.13 1.88 17 8.18 1.24 12 6.92 1.78 20 7.05 2.26 Other 1 10.00 3 9.33 1.15 12 7.75 1.86 2 10.00 0.00 9 8.56 1.59 7 9.00 1.00 4 8.75 1.50 *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the WBG is in terms of the work it does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Private Sector Independent Pres ident/ Prim e Office of Minis try/ PMU/ Local Organization/ Financial Governm ent Minis ter/ Minis ter Parliam entarian Cons ultant Governm ent Sector/ Private Bank CSO Ins titution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Agriculture and rural developm ent (e.g. s m art 7 4.14 1.68 7 4.71 2.43 26 5.88 2.12 6 6.00 2.68 16 6.19 1.28 10 6.40 1.17 2 6.50 .71 7 6.57 1.51 agriculture for increas ed productivity) Anti-corruption, trans parency and accountability (e.g. open governm ents , s ocial accountability 6 3.67 1.63 7 5.14 2.41 34 6.15 2.08 6 5.50 2.88 13 5.00 1.96 9 6.44 .88 2 3.00 1.41 8 6.38 1.30 program s , citizen-centric developm ent)* Clim ate change (e.g., m itigation, adaptation) 7 6.86 1.46 8 5.88 1.73 40 7.05 1.93 6 5.83 2.14 17 6.71 1.26 10 7.50 1.18 6 7.67 2.16 9 6.44 1.01 Dis as ter ris k m anagem ent (e.g. infras tructure 7 7.14 1.46 8 6.25 1.67 37 7.38 2.09 4 6.00 2.94 14 6.93 1.59 9 6.78 1.39 5 7.20 2.17 9 6.22 1.09 res ilience) Econom ic growth 10 6.10 .99 9 6.22 1.39 51 6.84 1.84 9 6.78 2.59 22 6.14 1.67 10 6.20 1.32 5 8.20 1.48 10 6.50 1.51 Education (e.g. univers al acces s to education and learning, s kills developm ent, early childhood 7 6.57 1.27 9 5.89 1.54 42 6.62 2.14 9 7.11 1.90 19 6.26 1.79 11 6.73 1.10 5 5.20 2.28 12 6.75 1.71 developm ent, quality of education) Energy (e.g. univers al acces s to reliable m odern 7 6.00 .58 7 5.57 1.72 31 6.65 1.94 5 4.80 3.11 16 5.56 1.75 9 7.11 .78 5 4.60 2.79 8 5.75 1.49 energy, energy efficiency) Environm ental and natural res ource m anagem ent (e.g. pollution m anagem ent and environm ental 7 5.86 .38 8 5.75 1.16 32 6.00 2.29 8 5.25 3.01 14 5.93 1.44 12 6.17 1.27 3 7.33 1.53 8 5.63 1.30 health, environm ental ris k m anagem ent) Equality of opportunity (i.e., s ocial inclus ion, 7 5.86 .69 7 5.86 1.57 34 6.47 1.96 6 5.83 1.72 11 6.00 1.34 11 5.55 1.04 1 6.00 9 5.89 1.69 reduction in incom e inequality) Financial m arkets (e.g. s tability and integrity of m arkets , acces s and inclus ion, long-term finance 7 7.14 1.21 7 5.71 2.50 40 7.08 1.83 7 5.86 3.24 11 6.27 1.35 12 6.08 .90 6 8.00 2.10 8 6.00 1.93 and ris k m anagem ent) Gender equity policies 7 6.71 1.70 5 5.60 2.88 31 6.26 2.31 6 6.67 1.51 12 5.58 1.68 10 6.00 1.15 1 8.00 8 5.75 1.58 Health and nutrition policies 7 7.00 1.41 6 6.33 1.97 29 6.66 1.91 6 6.17 2.79 15 6.27 1.44 11 5.82 .87 1 8.00 8 5.75 1.04 Inform ation and com m unication technologies /ICTs (e.g. telecom /broadband 7 6.43 1.40 7 5.86 1.21 35 6.91 2.08 6 6.33 3.08 16 6.56 1.50 11 6.55 1.21 1 8.00 8 6.00 1.20 infras tructure and IT s ys tem s ) Integration Policies (e.g. regional integration with other OECS m em ber s tates , deepening role of 8 7.38 2.00 8 6.25 1.83 30 6.87 1.61 6 5.17 2.71 13 6.46 1.51 11 6.55 1.29 6 7.17 1.94 9 6.22 1.48 OECS Secretariat, global integration beyond the OECS) Inves tm ent clim ate (e.g. foreign-direct inves tm ent, private s ector developm ent, trade 11 5.73 .90 8 5.50 1.41 45 7.04 1.89 9 5.22 3.15 22 6.05 1.56 9 5.78 .83 7 6.86 2.19 9 6.11 1.05 com petitivenes s )* Job creation/em ploym ent 11 5.36 .67 8 5.88 2.42 37 5.62 2.50 9 5.56 2.79 18 5.50 1.38 11 5.64 1.36 2 6.50 .71 11 5.64 1.69 Macroeconom ic and Fis cal Managem ent (e.g. debt m anagem ent, inflation and exchange rate 11 7.18 1.17 9 6.56 1.33 49 6.82 2.16 7 5.86 2.48 20 6.15 1.93 10 6.20 1.69 3 7.67 1.53 8 6.75 1.98 m anagem ent) Poverty reduction 11 5.55 .82 9 5.78 1.92 48 6.06 2.36 6 5.83 3.31 23 5.57 1.70 12 6.00 1.13 6 7.17 2.32 11 5.82 1.25 Public s ector governance (i.e., governm ent effectivenes s , public financial m anagem ent, public 12 6.00 1.86 9 5.67 1.94 54 6.85 1.99 7 6.00 2.77 20 5.05 1.64 11 5.55 1.21 3 5.33 2.08 11 5.55 1.29 expenditure, fis cal s ys tem reform , s tatis tical capacity building, law and developm ent)* Public-private partners hips /PPPs for infras tructure and bas ic s ervices (e.g. water, s anitation, energy, 11 6.27 1.42 7 5.86 1.77 40 6.45 2.05 8 5.00 2.88 19 5.89 1.85 11 6.09 1.04 1 8.00 9 5.78 1.20 trans port, telecom m unications , agricultural s ervices , health and education) Social protection (e.g., pens ions , targeted s ocial 11 7.09 1.45 8 6.00 1.69 35 5.57 2.64 5 4.20 1.92 20 6.30 1.72 12 5.83 1.11 2 7.00 1.41 8 6.13 .99 as s is tance) Trans port (e.g., roads , bridges , trans portation) 8 6.13 1.46 5 4.60 2.51 30 6.53 2.26 6 4.00 2.61 19 6.37 1.61 10 6.00 1.41 2 5.00 1.41 7 5.43 1.72 Urban developm ent (e.g. res ilient cities , coas tal 7 5.86 1.68 6 5.00 2.45 27 6.63 1.98 7 4.00 2.58 14 5.71 1.59 12 6.08 1.24 1 6.00 7 5.43 1.72 protection, res ilient recons truction) Water and s anitation 7 6.86 1.46 5 5.40 2.88 27 6.59 2.29 6 4.00 3.35 14 6.29 1.73 11 6.18 1.17 2 6.50 .71 7 5.57 1.62 Other 1 4.00 1 6.00 6 5.50 1.97 5 6.60 2.61 4 7.00 1.41 1 5.00 *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 13 7.23 .73 12 5.42 1.44 73 6.59 1.70 9 5.56 2.30 31 6.58 1.63 16 7.31 1.45 13 6.31 1.70 16 6.25 1.88 help to achieve development results in XXXX?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 9 6.22 .44 10 5.30 1.42 67 6.30 1.70 9 5.56 2.55 25 5.68 1.18 15 6.60 1.50 13 5.38 1.80 14 6.14 2.25 Loan, Trust Funds, Program-for-Results, etc.) meet the needs of XXXX The World Bank Group meets XXXX’s needs for knowledge services (e.g., research, analysis, data, 13 7.15 .69 12 5.83 1.47 70 6.17 1.82 8 6.50 1.93 31 6.39 1.56 16 6.56 1.46 13 5.85 1.86 16 6.19 1.97 technical assistance) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* (Select only ONE response) Office of the Employee of a Private Sector/ Independent President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Weekly 7.1% 0.0% 5.7% 0.0% 0.0% 0.0% 0.0% 0.0% Monthly 28.6% 7.1% 13.8% 16.7% 7.5% 11.1% 28.6% 13.6% A few times a year 42.9% 35.7% 40.2% 25.0% 22.5% 27.8% 7.1% 36.4% Rarely 14.3% 35.7% 31.0% 25.0% 52.5% 16.7% 50.0% 36.4% Never 7.1% 21.4% 9.2% 33.3% 17.5% 44.4% 14.3% 13.6% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2017: OECS D. The World Bank Group’s Knowledge Work and Activities (continued) In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 13 5.77 1.36 11 5.82 1.47 66 6.41 1.79 7 6.00 1.41 27 6.26 1.48 14 6.07 1.69 11 5.91 2.17 13 6.77 2.31 Lead to practical solutions 13 5.69 1.38 12 5.75 1.06 68 6.74 1.78 7 6.14 1.95 25 6.68 1.52 14 6.71 1.59 11 5.73 2.49 14 6.00 2.75 Are accessible (well written and easy to 13 6.54 .78 12 6.00 1.65 65 6.38 1.81 8 6.50 1.77 27 6.22 1.76 15 6.20 1.93 12 5.83 2.17 14 7.50 1.91 understand) Are relevant to country challenges 13 5.92 1.12 12 6.17 1.27 70 6.49 1.78 7 6.86 1.77 27 6.41 1.67 14 6.50 1.87 13 5.69 2.43 16 6.81 2.26 Are adaptable to XXXX’s specific development 13 5.92 1.12 12 5.92 1.31 67 6.42 1.84 7 6.43 1.81 28 6.39 1.71 15 6.20 1.82 13 5.85 2.54 15 7.00 1.73 challenges and country circumstances Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 13 6.23 1.09 13 5.38 1.39 75 6.80 1.91 9 7.33 1.58 32 6.72 1.92 16 7.31 1.45 13 6.23 2.35 17 6.29 2.02 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 14 8.07 1.54 13 7.00 1.68 76 7.38 1.62 8 8.13 .99 28 7.25 1.43 16 7.00 1.10 13 7.38 1.26 16 7.56 1.59 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 81 World Bank Group Country Opinion Survey 2017: OECS E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 13 4.77 2.13 7 5.00 1.91 55 6.18 2.29 8 5.63 .92 27 5.44 1.50 13 5.31 1.65 5 6.40 3.05 11 5.82 1.89 The World Bank Group effectively monitors and 13 6.54 1.61 9 6.67 1.50 77 7.22 1.59 9 7.11 1.05 33 6.76 1.54 14 6.43 1.16 11 6.45 2.07 13 7.54 1.33 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 13 5.85 1.34 9 4.22 1.48 58 6.26 2.08 8 6.00 2.45 30 6.23 1.41 13 5.77 1.09 9 6.11 2.37 10 5.80 2.35 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 8 5.13 1.89 8 5.88 1.64 45 6.38 1.84 7 6.57 1.72 25 6.32 1.68 14 6.71 1.07 6 6.67 2.16 8 6.88 2.17 requirements are reasonable The World Bank Group’s conditions on its lending 13 5.08 2.25 10 5.90 1.97 48 6.35 1.79 6 5.50 .55 30 6.43 1.57 14 6.50 1.22 6 6.17 2.71 11 6.64 2.20 are reasonable The World Bank Group takes decisions quickly in 13 5.69 1.80 11 4.36 1.57 55 6.07 1.75 6 5.50 1.22 27 5.74 1.61 14 6.43 1.28 6 7.00 1.26 8 5.63 1.77 XXXX* Working with the World Bank Group increases 13 6.77 .60 12 7.33 1.07 77 7.27 1.71 8 6.50 2.20 33 6.73 1.64 15 6.60 1.06 10 6.70 1.83 10 7.30 1.49 XXXX’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the 13 6.08 1.04 10 6.50 1.27 54 6.63 1.89 6 6.50 1.38 24 6.46 1.44 13 6.77 1.01 7 6.71 1.98 8 7.00 1.07 World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., supervision of 13 6.00 1.53 11 6.00 1.18 76 6.91 1.63 9 6.89 1.54 32 7.09 1.38 14 6.71 1.27 9 6.22 1.92 10 7.10 1.60 projects) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 9 5.22 1.30 10 4.60 1.35 64 6.23 1.77 9 6.00 2.55 25 6.08 1.91 13 7.00 1.08 11 5.18 1.99 12 6.33 1.83 public private partnerships in XXXX?* To what extent do you believe the World Bank Group measures and corrects its work in real time 9 5.78 1.48 10 5.50 1.43 54 6.50 1.70 10 6.00 2.67 22 6.55 1.37 13 6.85 1.21 10 5.60 2.01 11 6.00 2.10 in XXXX? (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2017: OECS F. The Future Role of the World Bank Group in XXXX Which of the following SHOULD the World Bank Group do to make itself of greater value in XXXX? (Choose no more than TWO) Office of the Employee of a Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Ensure greater selectivity in its work* 0.0% 0.0% 4.7% 0.0% 7.0% 26.3% 6.7% 13.6% Collaborate more effectively with Government clients (e.g., national, state, local) 40.0% 40.0% 17.4% 25.0% 23.3% 21.1% 6.7% 13.6% Work faster 13.3% 6.7% 12.8% 8.3% 11.6% 21.1% 6.7% 4.5% Reduce the complexity of obtaining World Bank Group financing 40.0% 40.0% 37.2% 41.7% 27.9% 21.1% 40.0% 36.4% Increase availability of Reimbursable Advisory Services (RAS) 0.0% 0.0% 3.5% 0.0% 0.0% 0.0% 0.0% 0.0% Help to bring discipline/effective supervision to implementation of investment projects 6.7% 6.7% 5.8% 0.0% 7.0% 15.8% 6.7% 18.2% Offer more innovative financial products 26.7% 20.0% 8.1% 8.3% 11.6% 15.8% 13.3% 0.0% Offer more innovative knowledge services 0.0% 0.0% 3.5% 0.0% 7.0% 15.8% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on XXXX’s economy 0.0% 6.7% 7.0% 16.7% 7.0% 5.3% 13.3% 13.6% Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, 6.7% 0.0% 8.1% 0.0% 2.3% 0.0% 6.7% 18.2% other terms) Reach out more to groups outside of Government* 0.0% 46.7% 11.6% 16.7% 39.5% 31.6% 13.3% 18.2% Increase the level of capacity development in the country* 40.0% 13.3% 46.5% 41.7% 32.6% 5.3% 40.0% 27.3% Improve the quality of its experts as related to XXXX’s specific challenges 13.3% 6.7% 5.8% 8.3% 7.0% 5.3% 33.3% 13.6% Other 0.0% 0.0% 3.5% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 3.5% 16.7% 7.0% 5.3% 0.0% 9.1% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in XXXX? (Select only ONE response) Office of the Employee of a Private Sector/ Independent President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Financial services (including contingency financing) 21.4% 46.7% 21.4% 46.2% 21.4% 42.1% 6.7% 27.3% Knowledge products 7.1% 6.7% 14.3% 0.0% 19.0% 15.8% 26.7% 22.7% Convening services 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 4.5% The current combination of all of the services above is appropriate for XXXX 64.3% 46.7% 52.4% 46.2% 45.2% 26.3% 40.0% 18.2% None of the above 0.0% 0.0% 1.2% 0.0% 2.4% 0.0% 0.0% 4.5% Don’t know 7.1% 0.0% 8.3% 7.7% 11.9% 15.8% 26.7% 22.7% 83 World Bank Group Country Opinion Survey 2017: OECS G. Communication and Information Sharing How do you get most of your information about economic and social development issues in XXXX? (Choose no more than TWO) Office of the Employee of a Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Local radio* 46.2% 75.0% 43.4% 41.7% 47.5% 38.9% 13.3% 22.7% International radio 0.0% 16.7% 1.2% 8.3% 2.5% 5.6% 0.0% 0.0% Social media (e.g., blogs, Facebook, Twitter, YouTube)* 7.7% 16.7% 12.0% 25.0% 27.5% 44.4% 13.3% 27.3% International newspapers please specify 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 9.1% Local television 38.5% 25.0% 39.8% 41.7% 32.5% 27.8% 33.3% 31.8% Internet 53.8% 33.3% 48.2% 58.3% 30.0% 33.3% 66.7% 50.0% Trade journals 7.7% 8.3% 2.4% 0.0% 10.0% 5.6% 13.3% 9.1% International television* 7.7% 0.0% 6.0% 0.0% 2.5% 22.2% 0.0% 0.0% Local newspapers 0.0% 8.3% 19.3% 0.0% 22.5% 16.7% 6.7% 4.5% Other 0.0% 0.0% 10.8% 8.3% 15.0% 0.0% 26.7% 22.7% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the Employee of a Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other World Bank Group’s publications and other written materials 35.7% 35.7% 24.4% 30.8% 14.3% 23.5% 26.7% 28.6% e-Newsletters 71.4% 50.0% 40.7% 46.2% 64.3% 58.8% 46.7% 28.6% World Bank Group’s seminars/workshops/conferences 14.3% 0.0% 40.7% 30.8% 31.0% 29.4% 26.7% 23.8% Mobile phones (SMS, WhatsApp, other mobile apps) 14.3% 21.4% 8.1% 23.1% 11.9% 23.5% 20.0% 14.3% Direct contact with World Bank Group (i.e., face to face meetings/discussions)* 7.1% 7.1% 19.8% 0.0% 19.0% 0.0% 26.7% 0.0% World Bank Group’s website 14.3% 50.0% 38.4% 23.1% 21.4% 23.5% 13.3% 47.6% Social media (e.g., blogs, Facebook, Twitter, YouTube) 35.7% 28.6% 16.3% 23.1% 26.2% 29.4% 13.3% 23.8% Other 0.0% 0.0% 1.2% 7.7% 0.0% 0.0% 0.0% 9.5% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Office of the Employee of a Private Sector/ Independent President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Yes 38.5% 25.0% 26.5% 23.1% 24.4% 50.0% 28.6% 42.9% No 61.5% 75.0% 73.5% 76.9% 75.6% 50.0% 71.4% 57.1% 84 World Bank Group Country Opinion Survey 2017: OECS G. Communication and Information Sharing (continued) Do you use/have used the World Bank Group website?* Office of the Employee of a Private Sector/ Independent President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Yes 69.2% 66.7% 79.5% 76.9% 34.1% 33.3% 66.7% 76.2% No 30.8% 33.3% 20.5% 23.1% 65.9% 66.7% 33.3% 23.8% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites?* Office of the Employee of a Private Sector/ Independent President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government Percentage of Respondents Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Yes 76.9% 33.3% 10.5% 30.8% 36.6% 33.3% 14.3% 33.3% No 23.1% 66.7% 89.5% 69.2% 63.4% 66.7% 85.7% 66.7% *Significantly different between stakeholder groups Please rate how much you agree with the following statements. Which of the following best describes your current position? Office of the Employee of Private Sector Independent President/ Prime Office of Ministry/ PMU/ Local Organization/ Financial Government Minister/ Minister Parliamentarian Consultant Government Sector/ Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it (e.g., whom to call, 14 7.07 2.76 9 6.78 2.44 76 5.97 2.70 11 6.27 1.85 32 6.47 1.87 15 5.67 2.26 15 5.87 2.97 17 7.24 2.33 where to reach them, etc.) The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube) are 10 8.80 1.40 8 6.88 1.96 42 5.74 2.21 7 7.86 1.57 21 7.48 1.50 11 6.36 2.25 11 7.18 1.83 12 7.58 2.31 valuable sources of information about the institution* The World Bank Group is responsive to my 13 7.77 2.17 6 6.33 2.73 48 6.52 2.11 6 6.83 1.17 19 7.47 1.22 10 5.30 2.63 8 5.88 3.23 9 7.67 1.58 information requests and inquiries *Significantly different between stakeholder groups 85 World Bank Group Country Opinion Survey 2017: OECS H. Background Information Which of the following describes most of your exposure to the World Bank Group in XXXX? (Choose no more than TWO) Office of the Employee of a Private Sector/ Independent Percentage of Respondents President/ Prime Office of Ministry/PMU/ Local Financial Sector/ Government (Responses combined) Minister/ Minister Parliamentarian Consultant Government Private Bank CSO Institution Other Observer (i.e., follow in media, discuss in informal conversations, etc.)* 15.4% 53.8% 13.4% 22.2% 45.9% 62.5% 0.0% 42.1% Use World Bank Group reports/data* 38.5% 46.2% 12.2% 44.4% 29.7% 25.0% 14.3% 31.6% Engage in World Bank Group related/sponsored events/activities* 7.7% 7.7% 50.0% 55.6% 16.2% 18.8% 28.6% 26.3% Collaborate as part of my professional duties* 53.8% 23.1% 64.6% 33.3% 27.0% 18.8% 85.7% 42.1% Use World Bank Group website for information, data, research, etc. 0.0% 30.8% 22.0% 22.2% 18.9% 25.0% 7.1% 10.5% *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2017: OECS Appendix C: Responses to All Questions by Countries Antigua and Barbuda N=50  Dominica N=35  Saint Kitts and Nevis N=44  Saint Vincent and the Grenadines N=47  Grenada N=29  Saint Lucia N=36 A. General Issues facing XXXX17 In general, would you say that XXXX is headed in...?* Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia The right direction 72.2% 52.0% 62.2% 46.3% 74.1% 16.7% The wrong direction 5.6% 20.0% 16.2% 39.0% 11.1% 40.0% Not sure 22.2% 28.0% 21.6% 14.6% 14.8% 43.3% *Significantly different between countries 17 XXXX refers to one of the six countries in which respondents were located when responding to the questionnaire. 87 World Bank Group Country Opinion Survey 2017: OECS A. General Issues facing XXXX Listed below are a number of development priorities in XXXX. Please identify which of the following you consider the most important development priorities in XXXX? (Choose no more than THREE) Percentage of Respondents Antigua and Saint Kitts Saint Vincent and Saint (Responses combined) Barbuda Dominica and Nevis the Grenadines Grenada Lucia Agriculture and rural development (e.g. smart agriculture 10.2% 47.1% 16.3% 12.8% 48.3% 22.9% for increased productivity)* Anti-corruption, transparency and accountability (e.g. open governments, social accountability programs, 26.5% 20.6% 25.6% 14.9% 17.2% 20.0% citizen-centric development) Climate change (e.g., mitigation, adaptation) 2.0% 14.7% 7.0% 8.5% 10.3% 8.6% Crime and violence (e.g. violence and conflict prevention 2.0% 0.0% 81.4% 42.6% 0.0% 31.4% policies)* Disaster risk management (e.g. infrastructure resilience)* 2.0% 17.6% 4.7% 19.1% 6.9% 11.4% Economic growth* 71.4% 52.9% 32.6% 42.6% 34.5% 40.0% Education (e.g. universal access to education and learning, skills development, early childhood 49.0% 8.8% 11.6% 27.7% 27.6% 28.6% development, quality of education)* Energy (e.g. universal access to reliable modern energy, 4.1% 8.8% 9.3% 6.4% 3.4% 8.6% energy efficiency) Environmental and natural resource management (e.g. pollution management and environmental health, 0.0% 5.9% 4.7% 2.1% 17.2% 2.9% environmental risk management)* Equality of opportunity (i.e., social inclusion, reduction in 4.1% 0.0% 2.3% 2.1% 0.0% 2.9% income inequality) Financial markets (e.g. stability and integrity of markets, access and inclusion, long-term finance and risk 0.0% 2.9% 2.3% 6.4% 0.0% 0.0% management) Food security (e.g. training programs for smallholder 0.0% 0.0% 4.7% 2.1% 0.0% 2.9% farmers) Gender equity policies 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% Health and nutrition policies 0.0% 0.0% 4.7% 8.5% 6.9% 5.7% Information and communication technologies/ICTs (e.g. 6.1% 5.9% 2.3% 0.0% 0.0% 8.6% telecom/broadband infrastructure and IT systems) Integration Policies (e.g. regional integration with other OECS member states, global integration beyond the 0.0% 0.0% 0.0% 4.3% 0.0% 2.9% OECS) Investment climate (e.g. foreign-direct investment, 4.1% 2.9% 4.7% 12.8% 3.4% 11.4% private sector development, trade competitiveness) Job creation/employment* 61.2% 58.8% 39.5% 19.1% 55.2% 40.0% Land policy and administration (e.g. land tenure policies, 0.0% 0.0% 2.3% 2.1% 6.9% 0.0% land use management, geo-spatial planning tools) Macroeconomic and Fiscal Management (e.g. debt 8.2% 5.9% 16.3% 4.3% 10.3% 5.7% management, inflation and exchange rate management) Pandemics control (e.g. zika, other tropical diseases) 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% Poverty reduction* 4.1% 11.8% 7.0% 27.7% 10.3% 14.3% Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal 22.4% 11.8% 14.0% 4.3% 20.7% 2.9% system reform, statistical capacity building, law and development)* Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, 2.0% 5.9% 2.3% 0.0% 3.4% 5.7% telecommunications, agricultural services, health and education) Social protection (e.g., pensions, targeted social 4.1% 2.9% 0.0% 12.8% 6.9% 2.9% assistance) Transport (e.g., roads, bridges, transportation) 0.0% 2.9% 0.0% 6.4% 0.0% 5.7% Urban development (e.g. resilient cities, coastal 2.0% 2.9% 0.0% 0.0% 0.0% 0.0% protection, resilient reconstruction) Water and sanitation 10.2% 2.9% 2.3% 0.0% 3.4% 2.9% Other 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% *Significantly different between countries 88 World Bank Group Country Opinion Survey 2017: OECS A. General Issues facing XXXX (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in XXXX? (Choose no more than THREE) Percentage of Respondents Antigua and Saint Kitts Saint Vincent and Saint (Responses combined) Barbuda Dominica and Nevis the Grenadines Grenada Lucia Agriculture and rural development (e.g. smart agriculture 12.5% 73.5% 32.6% 19.1% 55.6% 19.4% for increased productivity)* Anti-corruption, transparency and accountability (e.g. open governments, social accountability programs, 10.4% 5.9% 7.0% 2.1% 3.7% 8.3% citizen-centric development) Climate change (e.g., mitigation, adaptation) 2.1% 0.0% 0.0% 6.4% 0.0% 0.0% Crime and violence (e.g. violence and conflict prevention 12.5% 0.0% 14.0% 17.0% 0.0% 11.1% policies) Disaster risk management (e.g. infrastructure resilience) 0.0% 0.0% 0.0% 4.3% 3.7% 2.8% Economic growth 60.4% 35.3% 39.5% 48.9% 33.3% 30.6% Education (e.g. universal access to education and learning, skills development, early childhood 41.7% 41.2% 53.5% 57.4% 55.6% 50.0% development, quality of education) Energy (e.g. universal access to reliable modern energy, 0.0% 5.9% 2.3% 0.0% 3.7% 0.0% energy efficiency) Environmental and natural resource management (e.g. pollution management and environmental health, 0.0% 2.9% 2.3% 6.4% 0.0% 0.0% environmental risk management) Equality of opportunity (i.e., social inclusion, reduction in 16.7% 2.9% 16.3% 10.6% 7.4% 22.2% income inequality) Financial markets (e.g. stability and integrity of markets, access and inclusion, long-term finance and risk 0.0% 2.9% 2.3% 4.3% 0.0% 2.8% management) Food security (e.g. training programs for smallholder 2.1% 5.9% 0.0% 8.5% 11.1% 8.3% farmers) Gender equity policies 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% Health and nutrition policies 0.0% 2.9% 7.0% 6.4% 3.7% 2.8% Information and communication technologies/ICTs (e.g. 0.0% 2.9% 7.0% 4.3% 7.4% 5.6% telecom/broadband infrastructure and IT systems) Integration Policies (e.g. regional integration with other OECS member states, global integration beyond the 0.0% 0.0% 0.0% 10.6% 0.0% 0.0% OECS)* Investment climate (e.g. foreign-direct investment, 12.5% 11.8% 9.3% 6.4% 11.1% 8.3% private sector development, trade competitiveness) Job creation/employment 79.2% 73.5% 65.1% 63.8% 77.8% 75.0% Land policy and administration (e.g. land tenure policies, 0.0% 0.0% 2.3% 0.0% 7.4% 0.0% land use management, geo-spatial planning tools) Macroeconomic and Fiscal Management (e.g. debt 2.1% 5.9% 2.3% 2.1% 0.0% 5.6% management, inflation and exchange rate management) Pandemics control (e.g. zika, other tropical diseases) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal 0.0% 14.7% 16.3% 0.0% 0.0% 16.7% system reform, statistical capacity building, law and development)* Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% telecommunications, agricultural services, health and education) Social protection (e.g., pensions, targeted social 43.8% 11.8% 14.0% 12.8% 11.1% 19.4% assistance)* Transport (e.g., roads, bridges, transportation) 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% Urban development (e.g. resilient cities, coastal 0.0% 0.0% 2.3% 8.5% 0.0% 2.8% protection, resilient reconstruction) Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% *Significantly different between countries 89 World Bank Group Country Opinion Survey 2017: OECS A. General Issues facing XXXX (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in XXXX? (Choose no more than TWO) Percentage of Respondents Antigua and Saint Kitts Saint Vincent and Saint (Responses combined) Barbuda Dominica and Nevis the Grenadines Grenada Lucia Better entrepreneurial opportunities (i.e., to start small 27.1% 20.6% 43.6% 40.4% 28.6% 21.2% and medium sized businesses) A growing middle class* 14.6% 23.5% 10.3% 36.2% 7.1% 21.2% Better opportunity for the poor who live in rural areas* 2.1% 20.6% 2.6% 19.1% 10.7% 6.1% Better opportunity for the poor who live in urban areas 8.3% 0.0% 0.0% 4.3% 0.0% 3.0% Consistent economic growth 31.3% 44.1% 33.3% 29.8% 46.4% 33.3% More reliable social safety net 4.2% 5.9% 10.3% 10.6% 7.1% 15.2% Greater access to health and nutrition for citizens* 0.0% 2.9% 2.6% 4.3% 0.0% 15.2% Greater access to micro-finance for the poor* 33.3% 14.7% 7.7% 10.6% 7.1% 0.0% Greater voice and participation for citizens to help 0.0% 0.0% 7.7% 0.0% 0.0% 6.1% ensure greater accountability* Education and training that better ensure job 54.2% 26.5% 48.7% 14.9% 50.0% 51.5% opportunity* Better quality public services 0.0% 2.9% 2.6% 4.3% 10.7% 0.0% Better employment opportunities for young people 20.8% 32.4% 30.8% 23.4% 28.6% 21.2% Better employment opportunities for women 2.1% 2.9% 0.0% 2.1% 3.6% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% *Significantly different between countries Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in XXXX?* (Select only ONE response) Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia A very big problem 14.3% 17.1% 20.5% 21.3% 17.9% 22.2% A moderately big problem 75.5% 31.4% 52.3% 29.8% 42.9% 69.4% A small problem 6.1% 34.3% 20.5% 29.8% 21.4% 5.6% Not a problem at all 4.1% 5.7% 0.0% 19.1% 10.7% 0.0% Don’t know 0.0% 11.4% 6.8% 0.0% 7.1% 2.8% *Significantly different between countries In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country?* (Select only ONE response) Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia A very serious problem 34.0% 77.1% 47.7% 38.3% 51.7% 52.8% A somewhat serious problem 60.0% 20.0% 38.6% 31.9% 41.4% 33.3% Not too serious problem 4.0% 0.0% 13.6% 29.8% 6.9% 11.1% Not a problem 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 2.9% 0.0% 0.0% 0.0% 2.8% *Significantly different between countries In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in XXXX?* (Select only ONE response) Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia A very important development priority 48.0% 71.4% 68.2% 80.9% 75.9% 66.7% A moderately important development priority 44.0% 25.7% 22.7% 12.8% 17.2% 22.2% A slightly important development priority 8.0% 2.9% 4.5% 4.3% 6.9% 2.8% Not an important development priority 0.0% 0.0% 4.5% 2.1% 0.0% 2.8% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% *Significantly different between countries 90 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in XXXX? (1-Not familiar at all, 10-Extremely familiar) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 50 6.76 2.33 34 6.38 2.27 44 6.80 2.10 46 5.65 1.95 29 6.97 2.57 35 7.29 2.40 Caribbean Development Bank (CDB)* 50 7.50 1.64 34 6.62 1.94 43 7.02 2.27 44 5.80 2.02 28 7.43 2.17 35 7.17 2.65 Inter-American Development Bank 48 5.29 2.14 33 4.67 2.42 43 4.07 2.87 44 5.20 2.08 28 5.64 2.93 35 5.29 2.77 *Significantly different between countries Overall, please rate your impression of the effectiveness of these organizations in XXXX. (1-Not effective at all, 10-Extremely effective) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 47 5.47 1.43 31 5.81 2.17 41 6.20 1.76 42 6.50 1.85 26 7.15 1.95 35 6.60 1.99 Caribbean Development Bank (CDB) 49 6.92 1.08 31 6.61 2.12 38 6.95 1.69 39 6.26 2.00 27 7.63 1.57 31 7.06 2.00 Inter-American Development Bank 36 4.81 2.32 25 4.72 2.13 27 4.93 2.50 39 6.00 2.08 21 6.05 2.04 24 5.58 2.22 *Significantly different between countries country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills 42 7.17 1.75 23 7.00 1.54 37 6.84 1.74 38 6.84 1.73 24 7.42 1.74 29 7.31 1.79 and knowledge) to help XXXX solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 91 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in XXXX? (Choose no more than THREE) Percentage of Respondents Antigua and Saint Kitts Saint Vincent and Saint (Responses combined) Barbuda Dominica and Nevis the Grenadines Grenada Lucia Agriculture and rural development (e.g. smart agriculture 4.0% 51.4% 30.2% 14.9% 55.2% 22.9% for increased productivity)* Anti-corruption, transparency and accountability (e.g. open governments, social accountability programs, 10.0% 22.9% 11.6% 19.1% 6.9% 14.3% citizen-centric development) Climate change (e.g., mitigation, adaptation)* 2.0% 22.9% 4.7% 10.6% 6.9% 11.4% Crime and violence (e.g. violence and conflict prevention 0.0% 2.9% 46.5% 29.8% 0.0% 8.6% policies)* Disaster risk management (e.g. infrastructure resilience)* 2.0% 22.9% 2.3% 6.4% 10.3% 11.4% Economic growth* 80.0% 51.4% 27.9% 59.6% 27.6% 42.9% Education (e.g. universal access to education and learning, skills development, early childhood 16.0% 0.0% 20.9% 31.9% 34.5% 40.0% development, quality of education)* Energy (e.g. universal access to reliable modern energy, 2.0% 17.1% 14.0% 2.1% 10.3% 8.6% energy efficiency) Environmental and natural resource management (e.g. pollution management and environmental health, 8.0% 8.6% 4.7% 0.0% 0.0% 8.6% environmental risk management) Equality of opportunity (i.e., social inclusion, reduction in 2.0% 0.0% 4.7% 6.4% 3.4% 11.4% income inequality) Financial markets (e.g. stability and integrity of markets, access and inclusion, long-term finance and risk 10.0% 0.0% 7.0% 12.8% 0.0% 2.9% management) Food security (e.g. training programs for smallholder 0.0% 0.0% 7.0% 2.1% 6.9% 2.9% farmers) Gender equity policies 2.0% 2.9% 0.0% 0.0% 0.0% 0.0% Health and nutrition policies 2.0% 0.0% 4.7% 6.4% 6.9% 5.7% Information and communication technologies/ICTs (e.g. 2.0% 0.0% 9.3% 2.1% 6.9% 8.6% telecom/broadband infrastructure and IT systems) Integration Policies (e.g. regional integration with other OECS member states, global integration beyond the 0.0% 0.0% 4.7% 6.4% 3.4% 0.0% OECS) Investment climate (e.g. foreign-direct investment, 8.0% 8.6% 4.7% 8.5% 20.7% 8.6% private sector development, trade competitiveness) Job creation/employment 38.0% 28.6% 37.2% 25.5% 31.0% 42.9% Land policy and administration (e.g. land tenure policies, 0.0% 0.0% 2.3% 0.0% 3.4% 0.0% land use management, geo-spatial planning tools) Macroeconomic and Fiscal Management (e.g. debt management, inflation and exchange rate 28.0% 8.6% 7.0% 2.1% 3.4% 2.9% management)* Pandemics control (e.g. zika, other tropical diseases) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 20.0% 20.0% 14.0% 25.5% 20.7% 25.7% Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal 44.0% 17.1% 18.6% 4.3% 20.7% 20.0% system reform, statistical capacity building, law and development)* Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, 0.0% 0.0% 9.3% 2.1% 3.4% 0.0% telecommunications, agricultural services, health and education)* Social protection (e.g., pensions, targeted social 8.0% 0.0% 0.0% 10.6% 6.9% 0.0% assistance) Transport (e.g., roads, bridges, transportation) 0.0% 2.9% 2.3% 4.3% 6.9% 0.0% Urban development (e.g. resilient cities, coastal 4.0% 2.9% 0.0% 6.4% 3.4% 0.0% protection, resilient reconstruction) Water and sanitation 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 5.7% 2.3% 0.0% 0.0% 0.0% *Significantly different between countries 92 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in XXXX? Greatest Value Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia Bringing together different groups of stakeholders* 0.0% 6.3% 7.9% 32.4% 0.0% 8.8% Capacity development related to World Bank Group 28.6% 12.5% 18.4% 2.7% 29.6% 17.6% supported projects* Standalone technical assistance (system oriented) 12.2% 0.0% 5.3% 13.5% 0.0% 5.9% Policy advice, studies, analyses 18.4% 15.6% 13.2% 2.7% 18.5% 8.8% Financial resources 36.7% 37.5% 39.5% 32.4% 40.7% 41.2% Data and statistics 2.0% 3.1% 2.6% 13.5% 3.7% 0.0% Promoting knowledge sharing 0.0% 3.1% 7.9% 0.0% 0.0% 2.9% Mobilizing third party financial resources* 2.0% 3.1% 0.0% 0.0% 0.0% 11.8% Donor coordination 0.0% 0.0% 2.6% 0.0% 0.0% 2.9% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know* 0.0% 18.8% 2.6% 2.7% 7.4% 0.0% *Significantly different between countries 2nd Greatest Value Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia Bringing together different groups of stakeholders* 0.0% 0.0% 7.9% 12.9% 3.8% 0.0% Capacity development related to World Bank Group 4.1% 24.1% 13.2% 6.5% 11.5% 14.7% supported projects Standalone technical assistance (system oriented) 4.1% 6.9% 13.2% 3.2% 7.7% 2.9% Policy advice, studies, analyses* 12.2% 13.8% 34.2% 0.0% 19.2% 29.4% Financial resources 20.4% 13.8% 10.5% 25.8% 19.2% 11.8% Data and statistics 8.2% 3.4% 5.3% 6.5% 3.8% 8.8% Promoting knowledge sharing 4.1% 10.3% 5.3% 9.7% 7.7% 11.8% Mobilizing third party financial resources* 26.5% 3.4% 2.6% 16.1% 7.7% 5.9% Donor coordination 18.4% 6.9% 2.6% 9.7% 3.8% 14.7% Other 2.0% 0.0% 2.6% 0.0% 0.0% 0.0% Don’t know* 0.0% 17.2% 2.6% 9.7% 15.4% 0.0% *Significantly different between countries 93 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in XXXX? (Choose no more than TWO) Percentage of Respondents Antigua and Saint Kitts Saint Vincent and Saint (Responses Combined) Barbuda Dominica and Nevis the Grenadines Grenada Lucia World Bank Group’s processes too complex 4.8% 15.2% 14.6% 12.8% 11.5% 28.6% Not client focused 14.3% 3.0% 4.9% 10.6% 15.4% 5.7% Staff too inaccessible 0.0% 6.1% 0.0% 6.4% 0.0% 0.0% World Bank Group’s processes too slow (e.g., too 31.0% 24.2% 14.6% 34.0% 23.1% 40.0% bureaucratic in its operational policies and procedures) Not aligned with other donors’ work 2.4% 0.0% 4.9% 6.4% 0.0% 0.0% Not aligned with country priorities 4.8% 3.0% 12.2% 17.0% 0.0% 8.6% Not adequately sensitive to political/social realities in 26.2% 15.2% 19.5% 10.6% 38.5% 20.0% XXXX Too influenced by developed countries 35.7% 12.1% 24.4% 17.0% 19.2% 22.9% Not exploring alternative policy options* 23.8% 9.1% 7.3% 4.3% 7.7% 0.0% Not collaborating enough with stakeholders outside the 9.5% 6.1% 9.8% 8.5% 15.4% 8.6% Government Its advice and strategies do not lend themselves to 16.7% 3.0% 7.3% 4.3% 3.8% 5.7% practical problem solving Not enough public disclosure of its work* 4.8% 27.3% 24.4% 10.6% 23.1% 28.6% Arrogant in its approach 0.0% 9.1% 2.4% 4.3% 0.0% 0.0% Not willing to honestly criticize policies and reform 2.4% 9.1% 2.4% 8.5% 7.7% 8.6% efforts in the country The credibility of its knowledge/data 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% Other 0.0% 0.0% 2.4% 2.1% 3.8% 2.9% Don’t know 9.5% 27.3% 19.5% 17.0% 11.5% 2.9% *Significantly different between countries To what extent do you believe that the World Bank Group’s work and support help the poorest in XXXX?* (Select only ONE response) Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia To a fully sufficient degree 0.0% 0.0% 0.0% 6.5% 3.4% 0.0% To a somewhat sufficient degree 28.6% 28.6% 34.1% 26.1% 27.6% 27.8% To a somewhat insufficient degree 24.5% 31.4% 22.7% 45.7% 27.6% 36.1% To a very insufficient degree 40.8% 14.3% 18.2% 10.9% 10.3% 19.4% Don’t know 6.1% 25.7% 25.0% 10.9% 31.0% 16.7% *Significantly different between countries How effective do the World Bank Group’s activities below support XXXX’s efforts to achieve development results? (1-Not effective at all, 10-Extremely effective) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF)* 20 3.55 1.57 9 5.89 1.45 16 5.75 2.44 33 6.18 1.26 11 7.45 1.44 16 6.81 1.33 Development Policy Financing (DPF)* 21 5.19 1.99 9 5.00 1.66 17 5.76 2.54 32 6.22 1.75 15 7.53 1.73 12 6.42 2.35 Program-for-Results Financing (PforR)* 20 4.90 1.71 4 4.00 1.41 11 5.00 2.24 31 6.16 1.79 12 6.67 2.02 9 6.56 1.88 Trust funds and grants* 22 4.64 1.65 10 6.30 2.06 19 5.42 2.22 34 7.15 1.81 13 7.46 1.66 15 7.00 1.73 Guarantees* 20 4.35 1.09 6 4.33 1.21 12 4.83 2.37 31 6.84 2.15 9 6.44 1.59 9 6.00 1.87 IFC Investment Services* 20 5.00 2.25 10 5.50 1.65 13 5.62 2.02 31 6.87 2.03 7 6.43 1.51 12 6.17 1.34 IFC Advisory Services* 20 4.50 1.47 12 6.33 2.10 19 6.05 1.90 30 6.90 1.99 8 6.25 1.49 14 6.29 2.16 *Significantly different between countries 94 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Percentage of Respondents Antigua and Saint Kitts Saint Vincent and Saint (Responses Combined) Barbuda Dominica and Nevis the Grenadines Grenada Lucia Beneficiaries 14.6% 28.6% 18.2% 8.5% 34.5% 25.0% Youth/university groups* 31.3% 5.7% 29.5% 51.1% 13.8% 16.7% Private sector* 39.6% 51.4% 56.8% 34.0% 65.5% 30.6% Local government* 6.3% 22.9% 15.9% 51.1% 0.0% 11.1% Donor community* 0.0% 0.0% 0.0% 6.4% 3.4% 13.9% NGOs/Community Based Organizations* 33.3% 40.0% 34.1% 17.0% 48.3% 58.3% Academia/think tanks/research institutes 18.8% 5.7% 15.9% 6.4% 17.2% 16.7% Parliament 12.5% 14.3% 4.5% 4.3% 3.4% 5.6% Foundations 6.3% 0.0% 4.5% 4.3% 0.0% 0.0% Media 18.8% 11.4% 11.4% 6.4% 3.4% 0.0% Other 2.1% 5.7% 2.3% 0.0% 0.0% 2.8% Don’t know 2.1% 2.9% 2.3% 2.1% 3.4% 5.6% *Significantly different between countries To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? (1-Strongly disagree, 10-Strongly agree) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays 44 6.00 1.46 29 6.28 1.93 37 5.97 1.62 44 6.48 1.93 25 7.16 1.77 33 6.97 2.23 a relevant role in development in XXXX* The World Bank Group’s work is aligned with what I consider the development priorities for 43 5.84 1.49 27 5.85 1.79 35 5.86 1.83 42 6.29 1.66 26 6.85 1.87 30 6.20 2.12 XXXX *Significantly different between countries To what extent is the World Bank Group an effective development partner in XXXX? (1-To no degree at all, 10-To a very significant degree) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 41 4.95 1.58 22 6.32 1.96 28 5.50 1.90 38 7.13 1.76 24 6.42 1.86 28 6.11 2.11 Flexibility (in terms of the institution’s 42 4.76 1.57 22 5.27 2.12 28 5.18 1.52 39 7.05 1.86 21 5.90 1.89 27 5.41 2.00 products and services)* Flexibility (in terms of changing country 40 4.75 1.46 22 5.68 2.28 27 5.22 1.67 41 7.07 2.04 24 6.00 1.79 22 5.32 1.62 circumstances)* Being inclusive* 37 5.11 1.51 22 5.82 2.11 28 5.64 1.59 43 7.09 1.81 23 6.30 1.99 24 5.96 1.57 Openness (sharing data and other 41 6.12 1.29 21 6.76 2.23 28 6.46 1.93 39 7.51 1.60 24 7.33 1.83 29 7.07 2.14 information)* Collaboration with the Government* 43 6.88 1.50 23 7.39 1.90 32 6.78 1.66 40 7.50 1.75 26 7.77 1.61 30 7.97 1.63 The speed in which it gets things 40 4.73 1.58 22 5.36 2.04 26 5.19 1.67 40 7.25 2.17 23 5.74 1.96 30 5.40 2.01 accomplished on the ground* Helping to bring discipline/effective supervision to implementation of investment 36 5.81 1.83 20 6.25 1.83 27 6.04 1.81 42 7.31 1.85 20 7.30 1.42 26 7.00 2.04 projects* Collaboration with civil society* 33 4.97 1.63 19 5.42 1.95 25 4.64 1.73 41 7.07 2.11 19 6.00 1.76 21 5.62 1.96 Staff accessibility* 40 5.40 1.46 24 6.13 2.56 27 5.85 1.96 42 7.10 2.03 17 7.24 1.64 26 7.12 2.05 Collaboration with other donors and 36 5.28 1.52 20 6.55 1.90 27 6.11 1.72 42 7.10 1.91 17 7.41 1.77 24 6.71 1.85 development partners* Collaboration with the private sector* 34 5.29 1.59 19 5.68 2.36 26 5.04 1.66 39 7.31 1.89 18 5.72 2.08 21 5.81 2.09 Straightforwardness and honesty* 40 6.48 1.52 23 6.43 2.29 30 6.33 2.22 40 7.58 1.97 18 7.11 1.81 26 7.31 1.78 Treating clients and stakeholders in XXXX 42 6.71 1.85 24 7.33 2.22 32 6.97 1.91 39 7.77 1.71 21 7.76 1.76 26 8.38 1.47 with respect* Being a long-term partner* 42 7.21 1.98 24 7.46 1.86 31 7.42 1.88 40 8.40 1.71 23 8.35 1.37 31 8.55 1.43 *Significantly different between countries 95 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? Percentage of Respondents Antigua and Saint Kitts Saint Vincent and Saint (Responses Combined) Barbuda Dominica and Nevis the Grenadines Grenada Lucia The World Bank Group does not do adequate follow 4.9% 6.9% 10.3% 17.0% 8.0% 5.7% through/follow-up Poor coordination within the World Bank Group* 2.4% 10.3% 10.3% 17.0% 4.0% 8.6% Reforms are not well thought out in light of country 43.9% 27.6% 30.8% 34.0% 56.0% 34.3% challenges Poor coordination within the Government* 39.0% 17.2% 20.5% 48.9% 12.0% 51.4% The Government works inefficiently 19.5% 20.7% 10.3% 21.3% 20.0% 8.6% Poor donor coordination 2.4% 3.4% 7.7% 27.7% 0.0% 2.9% The World Bank Group is not sensitive enough to 29.3% 17.2% 33.3% 10.6% 32.0% 14.3% political/social realities on the ground Lack of/inadequate levels of capacity in Government 19.5% 31.0% 12.8% 10.6% 16.0% 22.9% There is not an adequate level of citizen/civil society 12.2% 17.2% 23.1% 0.0% 24.0% 11.4% participation* The World Bank Group works too slowly 12.2% 10.3% 10.3% 4.3% 4.0% 11.4% Political pressures and obstacles 2.4% 17.2% 7.7% 8.5% 20.0% 17.1% Other 0.0% 3.4% 5.1% 0.0% 0.0% 2.9% *Significantly different between countries 96 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX? (1-Not important at all, 10-Very important) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Agriculture and rural development (e.g. 45 6.24 2.22 33 8.27 2.25 38 8.21 1.74 42 7.88 1.86 29 9.00 1.13 32 7.88 2.20 smart agriculture for increased productivity)* Anti-corruption, transparency and accountability (e.g. open governments, 47 7.26 2.23 31 6.71 2.93 35 8.09 1.88 43 7.63 2.02 29 7.79 1.90 31 7.84 2.27 social accountability programs, citizen- centric development) Climate change (e.g., mitigation, adaptation) 49 7.76 1.94 33 7.94 2.03 39 7.46 2.06 43 7.63 2.07 27 8.07 1.73 32 7.63 2.38 Crime and violence (e.g. violence and 39 6.10 1.79 28 5.36 2.63 40 8.65 1.64 41 8.20 1.66 27 5.78 1.58 31 7.00 2.28 conflict prevention policies)* Disaster risk management (e.g. 44 7.00 2.09 32 8.22 1.79 39 7.62 1.66 41 8.32 1.63 29 8.14 1.77 31 8.13 1.91 infrastructure resilience)* Economic growth 47 8.57 1.75 33 8.88 1.29 40 8.45 1.57 42 9.12 1.21 29 8.79 1.24 33 8.79 1.65 Education(e.g. universal access to education and learning, skills development, early 48 7.71 1.91 30 7.13 2.24 39 8.15 1.81 44 9.09 1.22 28 8.29 1.70 33 8.64 1.87 childhood development, quality of education)* Energy (e.g. universal access to reliable 48 7.17 1.93 30 7.80 2.04 38 7.92 1.76 42 7.90 1.78 29 7.66 1.80 32 7.66 1.89 modern energy, energy efficiency) Environmental and natural resource management (e.g. pollution management 47 6.81 1.74 32 7.25 1.90 39 7.21 1.98 42 8.24 1.64 28 7.75 1.80 31 7.16 1.93 and environmental health, environmental risk management)* Equality of opportunity (i.e., social inclusion, 47 6.91 2.00 31 7.16 1.79 37 7.38 1.71 43 8.58 1.33 28 6.86 1.76 27 7.52 1.72 reduction in income inequality)* Financial markets (e.g. stability and integrity of markets, access and inclusion, long-term 48 7.69 1.88 28 6.32 2.51 41 7.54 1.63 42 8.95 1.08 26 7.12 2.05 28 7.71 2.14 finance and risk management)* Food security (e.g. training programs for 48 6.88 1.79 31 7.03 2.34 37 7.59 1.66 41 7.80 1.81 28 7.61 1.81 29 7.31 2.25 smallholder farmers) Gender equity policies* 47 6.57 2.11 30 5.83 2.41 35 6.77 1.82 43 8.07 1.71 28 6.50 2.05 29 5.97 2.60 Health and nutrition policies* 46 6.98 2.20 28 6.00 2.36 38 7.42 1.59 42 7.79 1.82 27 6.96 1.85 32 6.53 2.09 Information and communication technologies/ICTs (e.g. telecom/broadband 43 7.21 2.01 31 6.87 2.09 37 7.78 1.67 41 8.07 1.69 29 7.79 1.72 31 6.97 2.21 infrastructure and IT systems)* Integration Policies (e.g. regional integration with other OECS member states, deepening 45 6.44 1.88 28 6.00 2.58 36 7.42 1.66 43 8.19 1.50 28 6.89 1.81 27 6.52 2.26 role of OECS Secretariat, global integration beyond the OECS)* Investment climate (e.g. foreign-direct investment, private sector development, 45 8.04 1.85 31 7.61 1.71 40 7.83 1.80 43 8.23 1.60 27 8.33 1.36 26 8.00 1.92 trade competitiveness) Job creation/employment 49 8.00 2.09 31 8.13 2.01 38 7.71 2.30 43 8.74 1.81 28 8.68 1.33 32 8.00 2.20 Land policy and administration (e.g. land tenure policies, land use management, geo- 48 5.94 1.72 30 6.30 2.22 36 6.42 2.66 41 7.76 1.68 29 6.76 2.05 30 6.33 2.38 spatial planning tools)* Macroeconomic and Fiscal Management (e.g. debt management, inflation and 48 7.56 2.02 32 7.56 2.02 39 8.08 1.77 40 8.40 1.68 28 8.29 1.46 31 8.16 2.08 exchange rate management) Pandemics control (e.g. zika, other tropical 48 6.06 2.64 29 6.41 2.34 34 7.44 1.67 42 7.93 1.77 26 7.92 1.57 29 6.72 2.53 diseases)* Poverty reduction* 49 7.24 2.34 31 7.84 1.95 39 8.56 1.41 42 8.98 1.42 28 8.82 1.19 31 8.35 1.84 Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform, 49 7.53 1.72 31 7.39 2.35 37 8.43 1.44 44 8.30 1.46 28 8.29 1.30 28 7.57 2.77 statistical capacity building, law and development)* Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, 49 6.98 1.75 28 6.82 1.63 38 8.37 1.28 44 7.95 1.55 27 7.96 1.56 30 7.67 2.09 telecommunications, agricultural services, health and education)* Social protection (e.g., pensions, targeted 48 6.81 1.63 29 7.17 1.79 37 7.35 1.75 44 8.80 1.02 26 7.35 1.57 30 6.90 2.43 social assistance)* Transport (e.g., roads, bridges, 48 6.10 1.99 30 6.90 2.11 36 7.19 2.05 40 8.25 1.61 25 7.72 1.77 29 7.41 2.03 transportation)* Urban development (e.g. resilient cities, 48 6.67 1.83 29 7.10 1.70 37 7.22 1.83 44 8.14 1.58 28 7.89 1.47 30 7.73 2.08 coastal protection, resilient reconstruction)* Water and sanitation* 48 6.27 2.08 30 6.37 2.31 36 7.22 2.11 43 8.14 1.32 27 7.85 1.61 27 7.37 2.13 Other* 2 6.00 2.83 5 6.60 2.30 6 9.83 .41 19 8.79 1.18 4 8.00 1.41 3 9.00 1.73 *Significantly different between countries 97 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Agriculture and rural development (e.g. 18 4.61 2.17 5 4.60 2.19 13 5.08 1.66 30 6.60 1.45 11 6.18 1.25 8 7.25 1.04 smart agriculture for increased productivity)* Anti-corruption, transparency and accountability (e.g. open governments, 20 5.25 1.89 7 4.43 3.36 12 4.25 2.18 28 6.39 1.03 14 6.14 2.38 8 5.88 2.03 social accountability programs, citizen- centric development)* Climate change (e.g., mitigation, 16 6.50 2.48 7 5.43 1.90 19 5.95 1.68 28 6.93 1.15 19 7.16 1.42 19 7.89 1.45 adaptation)* Disaster risk management (e.g. 16 6.63 2.55 7 5.86 2.04 17 6.12 2.09 26 6.77 1.24 15 7.73 1.39 17 7.88 1.58 infrastructure resilience)* Economic growth* 31 6.19 1.74 6 4.83 1.17 26 6.46 2.12 30 6.63 1.30 20 7.30 1.89 20 6.90 1.45 Education (e.g. universal access to education and learning, skills development, 25 5.88 1.90 5 5.20 1.48 22 6.36 1.89 32 6.84 1.14 17 7.59 1.94 17 6.24 2.19 early childhood development, quality of education)* Energy (e.g. universal access to reliable 17 5.47 2.43 6 4.50 1.87 12 4.83 2.25 27 6.63 .93 16 6.31 1.78 15 6.93 1.53 modern energy, energy efficiency)* Environmental and natural resource management (e.g. pollution management 15 5.93 2.15 5 4.80 2.17 17 4.76 1.92 30 6.17 1.18 17 6.24 2.05 12 6.58 1.88 and environmental health, environmental risk management)* Equality of opportunity (i.e., social inclusion, 19 5.95 1.65 4 3.75 1.26 13 5.38 1.61 32 6.53 1.34 12 6.42 1.62 10 5.70 1.89 reduction in income inequality)* Financial markets (e.g. stability and integrity of markets, access and inclusion, long-term 22 7.50 1.97 5 4.20 3.11 21 6.81 2.32 30 6.10 1.18 13 6.77 1.83 12 6.58 1.68 finance and risk management)* Gender equity policies* 12 6.58 2.39 4 3.25 2.06 11 5.09 1.64 32 6.44 1.29 14 5.93 1.94 11 6.45 2.46 Health and nutrition policies* 12 6.83 2.33 4 3.75 1.50 17 6.47 1.81 33 6.61 1.00 12 6.08 1.73 9 5.67 2.00 Information and communication technologies/ICTs (e.g. telecom/broadband 13 5.92 2.10 6 5.50 2.59 14 5.93 2.23 33 6.94 1.14 15 6.40 2.03 14 7.50 1.56 infrastructure and IT systems) Integration Policies (e.g. regional integration with other OECS member states, deepening 17 7.00 2.21 5 4.60 2.19 18 5.78 1.83 32 6.81 1.15 12 6.75 1.96 11 7.18 1.33 role of OECS Secretariat, global integration beyond the OECS)* Investment climate (e.g. foreign-direct investment, private sector development, 37 6.27 1.73 8 5.50 2.62 20 5.20 2.35 29 6.41 1.12 18 6.89 1.88 14 7.36 1.60 trade competitiveness)* Job creation/employment 31 5.84 1.90 5 3.80 2.17 15 4.53 2.29 34 5.97 1.66 15 6.07 2.28 12 5.42 1.98 Macroeconomic and Fiscal Management (e.g. debt management, inflation and 35 6.77 1.86 6 4.83 1.72 22 6.73 2.19 29 5.83 1.54 18 7.50 1.54 11 6.64 2.77 exchange rate management)* Poverty reduction 35 5.94 1.55 5 4.00 1.87 22 5.59 2.46 35 5.83 1.64 18 6.33 2.54 15 6.27 2.02 Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform, 41 5.83 2.02 6 4.17 2.23 22 6.32 2.10 32 5.72 1.37 20 6.90 1.97 11 6.82 2.18 statistical capacity building, law and development)* Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, 32 6.38 1.60 5 4.00 1.58 14 4.86 2.51 32 6.06 1.44 16 6.50 2.22 11 6.82 1.47 telecommunications, agricultural services, health and education)* Social protection (e.g., pensions, targeted 26 6.62 1.70 4 3.50 1.29 15 5.00 2.17 36 6.22 1.33 13 6.15 2.94 11 5.00 2.37 social assistance)* Transport (e.g., roads, bridges, 15 5.93 1.87 4 2.75 1.71 14 4.21 1.89 28 6.18 1.42 16 6.38 1.75 15 7.67 1.72 transportation)* Urban development (e.g. resilient cities, 15 5.60 1.92 4 2.75 1.71 11 4.00 1.73 31 6.45 1.41 14 6.14 1.61 10 7.20 1.93 coastal protection, resilient reconstruction)* Water and sanitation* 16 5.94 2.52 4 3.00 1.83 13 4.54 2.30 26 6.58 1.33 13 7.31 1.49 12 6.75 1.71 Other* 5 4.20 1.64 2 3.50 2.12 2 4.50 .71 9 6.89 1.05 2 8.50 2.12 *Significantly different between countries 98 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group Effectiveness and Results (continued) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 43 6.14 1.52 23 6.61 1.67 32 5.81 1.91 44 7.30 1.34 21 6.67 1.68 29 6.66 1.76 XXXX?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between countries To what extent do you agree with the following statements about the World Bank Group in XXXX? (1-Strongly disagree, 10-Strongly agree) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 30 5.70 1.90 20 5.70 1.75 31 5.55 1.61 42 6.33 1.30 23 6.61 1.78 23 6.70 1.94 Program-for-Results, etc.) meet the needs of XXXX* The World Bank Group meets XXXX’s needs for knowledge services (e.g., research, 40 6.40 1.61 24 6.25 1.94 29 5.97 1.78 42 6.45 1.09 22 6.09 2.00 29 6.41 2.08 analysis, data, technical assistance) *Significantly different between countries D. The World Bank Group’s Knowledge How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia Weekly 0.0% 6.7% 0.0% 0.0% 8.0% 5.9% Monthly 14.6% 6.7% 18.2% 13.0% 16.0% 17.6% A few times a year 33.3% 40.0% 25.0% 26.1% 36.0% 35.3% Rarely 47.9% 30.0% 34.1% 37.0% 24.0% 26.5% Never 4.2% 16.7% 22.7% 23.9% 16.0% 14.7% In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 40 5.95 1.63 19 6.63 2.03 26 6.50 2.04 40 6.25 1.53 17 6.24 1.95 26 6.19 1.74 Lead to practical solutions 39 6.03 1.88 21 6.76 2.00 26 6.15 1.89 37 6.86 1.48 19 6.47 1.81 28 6.57 2.10 Are accessible (well written and easy to 38 6.00 1.45 20 6.35 2.06 28 6.54 2.13 38 6.47 1.56 19 6.53 1.65 27 6.56 2.12 understand) Are relevant to country challenges 40 6.00 1.71 23 6.39 2.19 29 6.45 1.82 37 6.78 1.67 20 6.40 1.79 29 6.62 1.74 Are adaptable to XXXX’s specific development challenges and country 38 5.82 1.75 20 6.50 2.01 29 6.31 1.65 39 6.62 1.65 20 6.55 1.79 29 6.45 1.90 circumstances 99 World Bank Group Country Opinion Survey 2017: OECS D. The World Bank Group’s Knowledge (continued) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 43 5.98 1.73 25 6.80 1.78 33 6.12 1.73 40 7.60 1.71 23 6.87 1.96 30 6.63 1.97 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge 45 7.44 1.49 23 7.52 1.75 32 7.06 1.87 39 7.10 1.14 20 7.60 1.73 31 7.87 1.18 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between countries E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 27 5.41 2.32 16 5.63 2.70 22 5.95 2.24 37 5.49 1.30 18 6.44 1.98 25 5.92 2.14 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 41 6.73 1.28 26 7.35 1.67 31 7.58 1.43 36 5.92 1.20 22 7.64 1.40 29 7.03 1.82 supports* The World Bank Group’s approvals and 30 5.73 1.72 18 6.28 2.49 27 6.33 2.00 37 5.95 .88 20 6.25 2.45 24 5.83 2.24 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” 20 5.25 1.74 14 6.21 2.52 20 6.40 1.76 39 6.69 1.03 13 7.08 1.89 20 6.50 1.76 requirements are reasonable* The World Bank Group’s conditions on its 30 5.07 1.57 14 6.36 2.71 23 6.35 1.97 39 6.59 1.27 17 6.88 1.65 20 6.60 1.67 lending are reasonable* The World Bank Group takes decisions 30 5.50 1.55 17 5.41 2.55 23 6.13 1.58 37 6.46 1.14 15 5.40 1.50 24 6.08 2.04 quickly in XXXX Working with the World Bank Group 43 6.84 1.46 27 7.41 2.10 25 7.12 1.81 38 6.68 1.12 23 7.09 1.68 28 7.36 1.52 increases XXXX’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, 33 6.06 1.46 14 7.00 2.15 18 6.00 1.97 39 6.69 1.00 14 7.21 1.42 22 7.14 1.55 the World Bank Group makes appropriate use of them* The World Bank Group provides effective implementation support (i.e., supervision of 41 6.29 1.38 23 6.91 2.13 28 7.00 1.68 39 6.67 1.08 22 7.14 1.36 27 7.15 1.83 projects) *Significantly different between countries country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions 31 4.90 1.66 23 5.91 1.81 26 5.96 2.09 39 6.74 1.31 22 6.86 1.78 18 5.83 1.86 that promote public private partnerships in XXXX?* To what extent do you believe the World Bank Group measures and corrects its work in 25 5.36 1.35 20 6.15 2.01 24 5.71 1.97 39 7.00 1.21 17 6.65 1.90 19 6.37 1.57 real time in XXXX?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between countries 100 World Bank Group Country Opinion Survey 2017: OECS F. Recent Trends and the Future Role Of the World Bank Group In XXXX Which of the following SHOULD the World Bank Group do to make itself of greater value in XXXX? (Choose no more than TWO) Percentage of Respondents Antigua and Saint Kitts Saint Vincent and Saint (Responses combined) Barbuda Dominica and Nevis the Grenadines Grenada Lucia Ensure greater selectivity in its work* 4.2% 0.0% 7.1% 19.1% 3.6% 2.9% Collaborate more effectively with Government clients 33.3% 15.2% 19.0% 25.5% 10.7% 22.9% (e.g., national, state, local) Work faster* 10.4% 12.1% 2.4% 23.4% 3.6% 11.4% Reduce the complexity of obtaining World Bank Group 29.2% 48.5% 35.7% 23.4% 35.7% 42.9% financing Increase availability of Reimbursable Advisory Services 2.1% 0.0% 0.0% 2.1% 3.6% 0.0% (RAS) Help to bring discipline/effective supervision to 8.3% 6.1% 0.0% 8.5% 14.3% 17.1% implementation of investment projects Offer more innovative financial products 18.8% 6.1% 11.9% 10.6% 7.1% 5.7% Offer more innovative knowledge services* 2.1% 0.0% 2.4% 17.0% 0.0% 2.9% Provide more adequate 2.1% 6.1% 14.3% 8.5% 7.1% 11.4% data/knowledge/statistics/figures on XXXX’s economy Improve the competitiveness of its financing compared 6.3% 0.0% 4.8% 6.4% 14.3% 5.7% to markets (e.g., cost, timeliness, other terms) Reach out more to groups outside of Government 10.4% 21.2% 28.6% 19.1% 32.1% 17.1% Increase the level of capacity development in the 45.8% 39.4% 45.2% 10.6% 50.0% 22.9% country* Improve the quality of its experts as related to XXXX’s 6.3% 12.1% 9.5% 8.5% 10.7% 8.6% specific challenges Other 2.1% 3.0% 2.4% 0.0% 0.0% 0.0% Don’t know 0.0% 3.0% 4.8% 8.5% 0.0% 11.4% *Significantly different between countries When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in XXXX?* (Please mark only ONE response) Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia Financial services (including contingency financing) 13.3% 15.2% 25.6% 42.6% 25.9% 37.1% Knowledge products 8.9% 12.1% 18.6% 25.5% 14.8% 8.6% Convening services 2.2% 0.0% 2.3% 0.0% 0.0% 2.9% The current combination of all of the services above is 73.3% 57.6% 34.9% 14.9% 48.1% 40.0% appropriate for XXXX None of the above 2.2% 0.0% 0.0% 4.3% 0.0% 0.0% Don’t know 0.0% 15.2% 18.6% 12.8% 11.1% 11.4% *Significantly different between countries 101 World Bank Group Country Opinion Survey 2017: OECS G. Communication and Information Sharing How do you get most of your information about economic and social development issues in XXXX? (Choose no more than TWO) Percentage of Respondents Antigua and Saint Kitts Saint Vincent and Saint (Responses combined) Barbuda Dominica and Nevis the Grenadines Grenada Lucia Local radio* 50.0% 52.9% 57.1% 34.1% 22.2% 17.6% International radio* 5.0% 0.0% 0.0% 9.1% 0.0% 0.0% Social media (e.g., blogs, Facebook, Twitter, YouTube)* 5.0% 17.6% 14.3% 40.9% 11.1% 26.5% International newspapers please specify 2.5% 5.9% 0.0% 6.8% 0.0% 0.0% Local television* 45.0% 17.6% 19.0% 22.7% 70.4% 47.1% Internet* 27.5% 38.2% 64.3% 36.4% 40.7% 55.9% Trade journals 5.0% 0.0% 4.8% 13.6% 3.7% 5.9% International television* 0.0% 5.9% 4.8% 15.9% 3.7% 2.9% Local newspapers* 32.5% 11.8% 2.4% 9.1% 25.9% 8.8% Other* 2.5% 20.6% 16.7% 2.3% 14.8% 20.6% *Significantly different between countries How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Antigua and Saint Kitts Saint Vincent and Saint (Responses combined) Barbuda Dominica and Nevis the Grenadines Grenada Lucia World Bank Group’s publications and other written 29.2% 30.3% 22.7% 21.4% 28.6% 14.7% materials e-Newsletters 54.2% 42.4% 45.5% 52.4% 50.0% 38.2% World Bank Group’s seminars/workshops/conferences* 14.6% 24.2% 31.8% 45.2% 39.3% 35.3% Mobile phones (SMS, WhatsApp, other mobile apps)* 8.3% 12.1% 9.1% 33.3% 7.1% 8.8% Direct contact with World Bank Group (i.e., face to face 25.0% 15.2% 13.6% 2.4% 17.9% 11.8% meetings/discussions) World Bank Group’s website* 25.0% 45.5% 36.4% 11.9% 28.6% 41.2% Social media (e.g., blogs, Facebook, Twitter, YouTube) 29.2% 18.2% 20.5% 21.4% 14.3% 26.5% Other 2.1% 0.0% 4.5% 0.0% 0.0% 2.9% *Significantly different between countries Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia Yes 17.1% 15.6% 27.3% 64.4% 30.8% 19.4% No 82.9% 84.4% 72.7% 35.6% 69.2% 80.6% *Significantly different between countries Do you use/have used the World Bank Group website?* Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia Yes 46.3% 67.6% 81.8% 42.2% 66.7% 87.5% No 53.7% 32.4% 18.2% 57.8% 33.3% 12.5% *Significantly different between countries Do you currently consult the World Bank Group social media sites?* Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia Yes 40.5% 8.8% 20.9% 53.3% 7.4% 6.5% No 59.5% 91.2% 79.1% 46.7% 92.6% 93.5% *Significantly different between countries 102 World Bank Group Country Opinion Survey 2017: OECS G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) country Antigua and Saint Kitts and Saint Vincent and Barbuda Dominica Nevis the Grenadines Grenada Saint Lucia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it (e.g., whom 39 6.49 2.23 30 5.97 3.00 38 5.66 2.75 38 6.32 1.60 18 6.61 2.70 32 6.91 2.61 to call, where to reach them, etc.) The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 31 7.23 2.53 12 6.75 1.48 23 6.52 2.50 36 6.61 1.66 13 6.46 2.33 11 7.73 2.15 YouTube) are valuable sources of information about the institution The World Bank Group is responsive to my 29 7.07 2.17 16 6.44 2.73 17 6.18 2.38 32 6.31 1.84 12 7.00 2.45 16 8.00 1.21 information requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia Yes 39.1% 38.7% 48.8% 40.0% 50.0% 48.5% No 60.9% 61.3% 51.2% 60.0% 50.0% 51.5% Which of the following agencies of the World Bank Group do you work with in XXXX? Antigua and Saint Kitts Saint Vincent and Saint Percentage of Respondents Barbuda Dominica and Nevis the Grenadines Grenada Lucia The World Bank (IBRD/IDA) 70.7% 69.2% 70.0% 56.7% 80.0% 78.3% The International Finance Corporation (IFC) 22.0% 30.8% 30.0% 33.3% 20.0% 21.7% The Multilateral Investment Guarantee Agency (MIGA) 4.9% 0.0% 0.0% 10.0% 0.0% 0.0% The International Centre for Settlement Disputes (ICSID) 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in XXXX? (Choose no more than TWO) Percentage of Respondents Antigua and Saint Kitts Saint Vincent and Saint (Responses combined) Barbuda Dominica and Nevis the Grenadines Grenada Lucia Observer (i.e., follow in media, discuss in informal 15.6% 34.5% 22.5% 61.1% 29.2% 11.8% conversations, etc.)* Use World Bank Group reports/data 15.6% 13.8% 32.5% 36.1% 20.8% 20.6% Engage in World Bank Group related/sponsored 17.8% 34.5% 40.0% 33.3% 29.2% 38.2% events/activities Collaborate as part of my professional duties* 75.6% 44.8% 42.5% 22.2% 50.0% 55.9% Use World Bank Group website for information, data, 13.3% 24.1% 17.5% 13.9% 20.8% 23.5% research, etc. *Significantly different between countries 103 World Bank Group Country Opinion Survey 2017: OECS Appendix D: Responses to Select Questions by Collaboration with the WBG18 Currently collaborating with the WBG N=98  Not collaborating with the WBG N=126 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in XXXX? Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD World Bank Group (WBG)* 98 7.62 2.05 125 5.70 2.16 Caribbean Development Bank (CDB)* 95 7.41 2.15 124 6.39 2.13 Inter-American Development Bank* 94 5.96 2.50 122 4.14 2.32 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between those who collaborate with the WBG and those who do not. Overall, please rate your impression of the effectiveness of these organizations in XXXX. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD World Bank Group (WBG)* 97 6.73 1.72 112 5.76 1.86 Caribbean Development Bank (CDB)* 91 7.25 1.59 109 6.59 1.78 Inter-American Development Bank* 77 5.68 2.14 81 4.88 2.25 (1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WBG and those who do not. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help XXXX solve 92 7.33 1.66 87 6.72 1.77 its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. 18 Only 224 respondents provided the information about their collaboration with the World Bank Group (question H3 in the questionnaire). Thus, only these respondents were included in the analysis presented in this Appendix. 104 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in XXXX? (Choose no more than THREE) Percentage of Respondents Currently collaborating Not collaborating (Responses combined) with the WBG with the WBG Agriculture and rural development (e.g. smart agriculture for increased 26.5% 26.2% productivity) Anti-corruption, transparency and accountability (e.g. open governments, social 16.3% 11.9% accountability programs, citizen-centric development) Climate change (e.g., mitigation, adaptation) 10.2% 8.7% Crime and violence (e.g. violence and conflict prevention policies) 20.4% 14.3% Disaster risk management (e.g. infrastructure resilience) 11.2% 6.3% Economic growth 46.9% 52.4% Education (e.g. universal access to education and learning, skills development, 23.5% 23.0% early childhood development, quality of education) Energy (e.g. universal access to reliable modern energy, energy efficiency)* 14.3% 3.2% Environmental and natural resource management (e.g. pollution management 6.1% 4.8% and environmental health, environmental risk management) Equality of opportunity (i.e., social inclusion, reduction in income inequality) 5.1% 4.8% Financial markets (e.g. stability and integrity of markets, access and inclusion, 7.1% 5.6% long-term finance and risk management) Food security (e.g. training programs for smallholder farmers) 4.1% 1.6% Gender equity policies 1.0% 0.8% Health and nutrition policies 2.0% 6.3% Information and communication technologies/ICTs (e.g. telecom/broadband 9.2% 1.6% infrastructure and IT systems)* Integration Policies (e.g. regional integration with other OECS member states, 4.1% 1.6% global integration beyond the OECS) Investment climate (e.g. foreign-direct investment, private sector development, 10.2% 7.1% trade competitiveness) Job creation/employment* 26.5% 40.5% Land policy and administration (e.g. land tenure policies, land use management, 2.0% 0.0% geo-spatial planning tools) Macroeconomic and Fiscal Management (e.g. debt management, inflation and 5.1% 13.5% exchange rate management)* Pandemics control (e.g. zika, other tropical diseases) 0.0% 0.0% Poverty reduction 22.4% 21.4% Public sector governance (i.e., government effectiveness, public financial management, public expenditure, fiscal system reform, statistical capacity 18.4% 23.0% building, law and development) Public-private partnerships/PPPs for infrastructure and basic services (e.g. water, sanitation, energy, transport, telecommunications, agricultural services, health 1.0% 3.2% and education) Social protection (e.g., pensions, targeted social assistance) 3.1% 5.6% Transport (e.g., roads, bridges, transportation) 1.0% 3.2% Urban development (e.g. resilient cities, coastal protection, resilient 1.0% 4.8% reconstruction) Water and sanitation 1.0% 0.0% Other 0.0% 1.6% *Significantly different between those who collaborate with the WBG and those who do not. 105 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the XXXX Government’s efforts to reduce poverty? Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Investment Project Financing (IPF) 49 6.14 1.86 48 5.50 1.91 Development Policy Financing (DPF)* 47 6.70 1.82 48 5.46 2.11 Program-for-Results Financing (PforR)* 40 6.43 1.72 41 5.27 1.95 Trust funds and grants 53 6.49 1.80 52 6.12 2.26 Guarantees 39 5.92 1.91 41 5.66 2.17 IFC Investment Services 45 6.38 2.03 43 5.70 2.08 IFC Advisory Services 54 6.33 1.90 44 5.68 2.14 (1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WBG and those who do not. To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a 93 7.03 1.73 104 5.86 1.76 relevant role in development in XXXX* The World Bank Group’s work is aligned with what I 89 6.65 1.69 100 5.61 1.71 consider the development priorities for XXXX* (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not. 106 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness to needs* 84 6.48 2.06 84 5.56 1.80 Flexibility (in terms of the institution’s products and 86 5.93 2.12 80 5.23 1.74 services)* Flexibility (in terms of changing country 82 6.11 2.07 82 5.35 1.87 circumstances)* Being inclusive 82 6.26 1.97 84 5.69 1.73 Openness (sharing data and other information)* 82 7.39 1.68 88 6.32 1.92 Collaboration with the Government* 89 7.74 1.55 92 6.89 1.72 The speed in which it gets things accomplished on 87 6.10 2.09 82 5.24 2.03 the ground* Helping to bring discipline/effective supervision to 79 6.89 1.94 84 6.40 1.88 implementation of investment projects Collaboration with civil society 75 6.03 2.25 72 5.51 1.90 Staff accessibility* 84 6.88 2.04 79 5.91 2.00 Collaboration with other donors and development 79 6.81 2.09 75 5.97 1.54 partners* Collaboration with the private sector* 78 6.32 2.17 69 5.51 1.91 Straightforwardness and honesty* 82 7.39 1.75 83 6.35 2.03 Treating clients and stakeholders in XXXX with 88 7.93 1.55 83 6.84 2.07 respect* Being a long-term partner* 89 8.44 1.48 88 7.32 1.97 *Significantly different between those who collaborate with the WBG and those who do not. 107 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group’s Sectoral Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX? (1-Not important at all, 10-Very important Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Agriculture and rural developm ent (e.g. s m art 90 8.18 1.79 114 7.52 2.27 agriculture for increas ed productivity)* Anti-corruption, trans parency and accountability (e.g. open governm ents , s ocial accountability 90 7.34 2.37 111 7.74 2.05 program s , citizen-centric developm ent) Clim ate change (e.g., m itigation, adaptation) 92 8.09 1.91 115 7.62 2.04 Crim e and violence (e.g. violence and conflict 84 7.12 2.19 108 7.12 2.23 prevention policies ) Dis as ter ris k m anagem ent (e.g. infras tructure 89 8.22 1.81 111 7.59 1.86 res ilience)* Econom ic growth 90 8.91 1.35 119 8.63 1.64 Education(e.g. univers al acces s to education and learning, s kills developm ent, early childhood 90 8.42 1.63 116 8.17 1.89 developm ent, quality of education) Energy (e.g. univers al acces s to reliable m odern 92 7.98 1.89 111 7.47 1.78 energy, energy efficiency)* Environm ental and natural res ource m anagem ent (e.g. pollution m anagem ent and environm ental 89 7.65 1.73 114 7.25 1.91 health, environm ental ris k m anagem ent) Equality of opportunity (i.e., s ocial inclus ion, 87 7.46 1.68 110 7.45 1.91 reduction in incom e inequality) Financial m arkets (e.g. s tability and integrity of m arkets , acces s and inclus ion, long-term finance 87 7.68 1.76 110 7.73 2.02 and ris k m anagem ent) Food s ecurity (e.g. training program s for 88 7.34 1.79 110 7.40 2.01 s m allholder farm ers ) Gender equity policies 87 6.97 2.19 109 6.64 2.21 Health and nutrition policies 87 7.41 1.83 110 6.94 2.10 Inform ation and com m unication technologies /ICTs (e.g. telecom /broadband infras tructure and IT 89 7.85 1.72 109 7.24 1.99 s ys tem s )* Integration Policies (e.g. regional integration with other OECS m em ber s tates , deepening role of 82 7.33 1.96 111 6.85 2.01 OECS Secretariat, global integration beyond the OECS) Inves tm ent clim ate (e.g. foreign-direct inves tm ent, private s ector developm ent, trade 83 8.28 1.54 114 7.75 1.88 com petitivenes s )* Job creation/em ploym ent 90 8.07 2.08 116 8.24 2.04 Land policy and adm inis tration (e.g. land tenure policies , land us e m anagem ent, geo-s patial 90 6.69 2.24 109 6.54 2.13 planning tools ) Macroeconom ic and Fis cal Managem ent (e.g. debt m anagem ent, inflation and exchange rate 90 7.88 1.72 112 7.98 2.07 m anagem ent) Pandem ics control (e.g. zika, other tropical 84 7.23 2.33 110 6.92 2.19 dis eas es ) Poverty reduction 90 8.21 1.99 115 8.29 1.77 Public s ector governance (i.e., governm ent effectivenes s , public financial m anagem ent, public 88 8.06 1.94 114 7.89 1.82 expenditure, fis cal s ys tem reform , s tatis tical capacity building, law and developm ent) Public-private partners hips /PPPs for infras tructure and bas ic s ervices (e.g. water, s anitation, energy, 89 7.79 1.62 113 7.55 1.81 trans port, telecom m unications , agricultural s ervices , health and education) Social protection (e.g., pens ions , targeted s ocial 88 7.57 1.96 113 7.35 1.76 as s is tance) Trans port (e.g., roads , bridges , trans portation) 85 7.16 2.17 109 7.17 1.96 Urban developm ent (e.g. res ilient cities , coas tal 89 7.70 1.82 113 7.19 1.83 protection, res ilient recons truction)* Water and s anitation 83 7.45 2.13 114 7.09 1.92 Other 17 8.71 1.57 22 8.27 1.83 *Significantly different between those who collaborate with the WBG and those who do not. 108 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group’s Sectoral Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Agriculture and rural developm ent (e.g. s m art 38 6.05 1.97 42 5.71 1.71 agriculture for increas ed productivity) Anti-corruption, trans parency and accountability (e.g. open governm ents , s ocial accountability 45 5.91 2.11 38 5.32 1.79 program s , citizen-centric developm ent) Clim ate change (e.g., m itigation, adaptation)* 56 7.21 1.52 46 6.52 1.82 Dis as ter ris k m anagem ent (e.g. infras tructure 50 7.44 1.67 43 6.44 1.83 res ilience)* Econom ic growth* 66 7.14 1.53 59 5.97 1.77 Education (e.g. univers al acces s to education and learning, s kills developm ent, early childhood 53 6.75 1.66 59 6.20 1.95 developm ent, quality of education) Energy (e.g. univers al acces s to reliable m odern 44 6.61 1.62 43 5.53 1.96 energy, energy efficiency)* Environm ental and natural res ource m anagem ent (e.g. pollution m anagem ent and environm ental 46 6.37 1.73 44 5.52 1.81 health, environm ental ris k m anagem ent)* Equality of opportunity (i.e., s ocial inclus ion, 47 6.38 1.50 36 5.67 1.74 reduction in incom e inequality)* Financial m arkets (e.g. s tability and integrity of m arkets , acces s and inclus ion, long-term finance 56 7.29 1.70 42 5.71 1.80 and ris k m anagem ent)* Gender equity policies * 45 6.58 1.84 34 5.47 1.94 Health and nutrition policies * 41 6.78 1.54 41 6.05 1.56 Inform ation and com m unication technologies /ICTs (e.g. telecom /broadband infras tructure and IT 49 6.98 1.73 40 6.25 1.60 s ys tem s )* Integration Policies (e.g. regional integration with other OECS m em ber s tates , deepening role of 46 6.93 1.77 43 6.30 1.44 OECS Secretariat, global integration beyond the OECS) Inves tm ent clim ate (e.g. foreign-direct inves tm ent, private s ector developm ent, trade 57 6.77 1.89 59 5.90 1.60 com petitivenes s )* Job creation/em ploym ent* 50 6.26 1.99 55 5.11 1.81 Macroeconom ic and Fis cal Managem ent (e.g. debt m anagem ent, inflation and exchange rate 57 6.91 2.00 57 6.32 1.68 m anagem ent) Poverty reduction 62 6.21 2.12 60 5.60 1.70 Public s ector governance (i.e., governm ent effectivenes s , public financial m anagem ent, public 64 6.72 1.87 60 5.47 1.69 expenditure, fis cal s ys tem reform , s tatis tical capacity building, law and developm ent)* Public-private partners hips /PPPs for infras tructure and bas ic s ervices (e.g. water, s anitation, energy, 50 6.60 1.92 51 5.63 1.62 trans port, telecom m unications , agricultural s ervices , health and education)* Social protection (e.g., pens ions , targeted s ocial 46 6.20 2.07 53 5.72 1.81 as s is tance) Trans port (e.g., roads , bridges , trans portation) 45 6.22 2.01 41 5.80 1.93 Urban developm ent (e.g. res ilient cities , coas tal 42 6.36 1.87 38 5.39 1.78 protection, res ilient recons truction)* Water and s anitation 40 6.50 1.92 39 5.82 2.10 Other 12 5.92 1.62 7 6.14 2.48 *Significantly different between those who collaborate with the WBG and those who do not. 109 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group’s Sectoral Effectiveness and Results (continued) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work 86 6.93 1.52 92 6.16 1.68 help to achieve developm ent res ults in XXXX?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. To what extent do you agree with the following statements about the World Bank Group in XXXX? Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, 76 6.28 1.52 82 5.83 1.74 Trust Funds, Program-for-Results, etc.) meet the needs of XXXX The World Bank Group meets XXXX’s needs for knowledge services (e.g., research, analysis, data, 84 6.57 1.72 91 5.98 1.66 technical assistance)* (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not. D. The World Bank Group’s Knowledge Work and Activities In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities: Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are timely 84 6.40 1.78 77 5.99 1.67 Lead to practical solutions* 83 6.72 1.71 80 6.04 1.92 Are accessible (well written and easy to 80 6.76 1.58 83 5.99 1.93 understand)* Are relevant to country challenges 86 6.59 1.66 84 6.17 1.95 Are adaptable to XXXX’s specific development 85 6.54 1.71 82 6.04 1.84 challenges and country circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work 89 7.16 1.80 96 6.10 1.81 and activities m ake to developm ent res ults in your country?* Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work 89 7.16 1.80 96 6.10 1.81 and activities m ake to developm ent res ults in your country?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between those who collaborate with the WBG and those who do not. 110 World Bank Group Country Opinion Survey 2017: OECS E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly 68 5.57 2.27 68 5.78 1.72 The World Bank Group effectively m onitors and 88 6.90 1.71 86 6.97 1.41 evaluates the projects and program s it s upports The World Bank Group’s approvals and reviews are 74 6.15 2.01 72 5.81 1.76 done in a tim ely fas hion The World Bank Group’s “Safeguard Policy” 64 6.42 1.63 56 6.14 1.80 requirem ents are reas onable The World Bank Group’s conditions on its lending 64 6.22 1.96 71 6.11 1.65 are reas onable The World Bank Group takes decis ions quickly in 72 6.15 1.71 66 5.59 1.71 XXXX Working with the World Bank Group increas es 89 7.28 1.54 84 6.63 1.57 XXXX’s ins titutional capacity* Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, the 68 6.74 1.52 65 6.46 1.63 World Bank Group m akes appropriate us e of them The World Bank Group provides effective im plem entation s upport (i.e., s upervis ion of 88 6.80 1.66 81 6.73 1.47 projects ) *Significantly different between those who collaborate with the WBG and those who do not. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 80 6.35 1.68 70 5.73 1.86 public private partnerships in XXXX?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time in 73 6.53 1.67 61 6.00 1.64 XXXX? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it (e.g., whom to call, 93 6.60 2.78 91 6.07 2.09 where to reach them, etc.) The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube) are 62 6.69 2.16 54 7.06 2.10 valuable sources of information about the institution The World Bank Group is responsive to my 75 7.04 2.21 44 6.25 2.02 information requests and inquiries 111 World Bank Group Country Opinion Survey 2017: OECS Appendix E: Responses to Select Questions by Year19 Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. To reduce the influence of the former, the samples from both FY14 and FY17 were weighted to have equivalent stakeholder groups. Original Distribution Percentage of Respondents FY14 FY17 Office of the President/Prime Minister/Minister 2.7% 7.0% Office of Parliamentarian 3.6% 7.0% Government institutions 31.8% 47.9% Local Government 4.5% 6.0% Bilateral/multilateral agencies 1.8% 0.5% Civil society 15.5% 7.4% Private sector 32.7% 20.0% Academia 6.4% 1.4% Media 0.9% 2.8% (Note, there were no respondents from bilateral agencies, private foundations, and the judiciary branch in FY14 to be included in these analyses. Also, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons.) The weighted stakeholder breakdown is presented below: Weighted Distribution Percentage of Respondents FY14 FY17 Office of the President/Prime Minister/Minister 7.0% 7.0% Office of Parliamentarian 7.0% 7.0% Government institutions 47.9% 47.9% Local Government 6.0% 6.0% Bilateral/multilateral agencies 0.5% 0.5% Civil society 7.4% 7.4% Private sector 20.0% 20.0% Academia 1.4% 1.4% Media 2.8% 2.8% Total Number of Respondents (Weighted) 110 215 All data presented in this Appendix are weighted. As a result, means of the FY17 data and the total number of respondents indicated will be slightly different than the aggregated responses in Appendix A. Similarly, responses from FY14 respondents and the total number of respondents indicated may differ from those reported in the FY14 COS report. A. General Issues facing XXXX In general would you say that XXXX is headed in?* Percentage of Respondents FY14 FY17 The right direction 41.6% 55.4% The wrong direction 23.8% 22.6% Not sure 34.7% 22.0% *Significantly different between FY17 and FY14 respondents 19 Only those questions that were asked in the FY ‘14 and FY ‘17 country opinion surveys, with similar response scales/options, are presented. 112 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in XXXX? year FY 2014 FY 2017 N Mean SD N Mean SD World Bank Group (WBG) 107 6.58 2.51 214 6.65 2.27 Caribbean Development Bank (CDB) 106 7.12 2.07 211 6.91 2.16 Inter-American Development Bank 107 5.08 2.81 208 4.96 2.58 (1-Not familiar at all, 10-Extremely familiar) Overall, please rate your impression of the effectiveness of these organizations in XXXX. year FY 2014 FY 2017 N Mean SD N Mean SD World Bank Group (WBG) 92 6.05 1.68 202 6.21 1.88 Caribbean Development Bank (CDB) 101 6.70 1.82 194 6.90 1.70 Inter-American Development Bank 69 4.94 1.77 153 5.33 2.29 (1-Not effective at all, 10-Very effective) year FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared (e.g., s kills and knowledge) 68 6.58 2.02 174 7.09 1.73 to help XXXX s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? year FY 2014 FY 2017 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 87 6.62 1.97 192 6.41 1.80 XXXX The World Bank Group’s work is aligned with what I consider the 80 5.93 2.09 185 6.12 1.73 development priorities for XXXX (1-Strongly disagree, 10-Strongly agree.) 113 World Bank Group Country Opinion Survey 2017: OECS B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in XXXX in terms of each of the following? year FY 2014 FY 2017 N Mean SD N Mean SD Responsiveness to needs 74 6.40 2.13 164 6.00 1.96 Flexibility (in terms of the institution’s 72 5.64 1.93 161 5.59 1.94 products and services) Flexibility (in terms of changing country 79 5.74 2.04 159 5.77 1.95 circumstances) Being inclusive 71 5.76 2.06 160 5.97 1.86 Openness (sharing data and other 72 6.62 1.99 164 6.85 1.88 information) Collaboration with the Government* 82 7.85 1.43 175 7.34 1.70 The speed in which it gets things 71 5.72 2.07 163 5.63 2.10 accomplished on the ground Helping to bring discipline/effective supervision to implementation of 155 6.61 1.92 investment projects Collaboration with civil society 141 5.74 2.04 Staff accessibility 65 5.79 2.38 158 6.40 2.06 Collaboration with other donors and 58 7.33 1.48 148 6.43 1.92 development partners* Collaboration with the private sector 140 5.86 2.09 Straightforwardness and honesty 74 6.96 2.05 160 6.92 1.95 Treating clients and stakeholders in 73 6.44 2.20 166 7.43 1.85 XXXX with respect* Being a long-term partner 82 7.84 1.64 172 7.92 1.78 (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY17 and FY14 respondents. 114 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX? year FY 2014 FY 2017 N Mean SD N Mean SD Agriculture and rural developm ent (e.g. s m art agriculture for increas ed 75 5.87 1.98 productivity) Anti-corruption, trans parency and accountability (e.g. open governm ents , 80 5.60 2.10 s ocial accountability program s , citizen- centric developm ent) Clim ate change (e.g., m itigation, 45 6.55 2.01 96 6.88 1.73 adaptation) Dis as ter ris k m anagem ent (e.g. 50 6.29 2.22 87 7.03 1.86 infras tructure res ilience)* Econom ic growth 59 6.26 1.85 119 6.63 1.75 Education (e.g. univers al acces s to education and learning, s kills 53 6.77 2.02 106 6.53 1.88 developm ent, early childhood developm ent, quality of education) Energy (e.g. univers al acces s to reliable m odern energy, energy 43 5.30 2.16 82 6.09 1.93 efficiency)* Environm ental and natural res ource m anagem ent (e.g. pollution m anagem ent and environm ental 34 5.36 2.27 86 5.92 1.89 health, environm ental ris k m anagem ent) Equality of opportunity (i.e., s ocial inclus ion, reduction in incom e 36 5.23 1.87 80 6.11 1.65 inequality)* Financial m arkets (e.g. s tability and integrity of m arkets , acces s and 49 5.97 1.94 90 6.69 1.92 inclus ion, long-term finance and ris k m anagem ent)* Gender equity policies 73 6.22 1.97 Health and nutrition policies 76 6.46 1.71 Inform ation and com m unication technologies /ICTs (e.g. 52 6.53 1.87 84 6.63 1.84 telecom /broadband infras tructure and IT s ys tem s ) Integration Policies (e.g. regional integration with other OECS m em ber s tates , deepening role of OECS 84 6.64 1.76 Secretariat, global integration beyond the OECS) Inves tm ent clim ate (e.g. foreign-direct inves tm ent, private s ector 113 6.33 1.89 developm ent, trade com petitivenes s ) Job creation/em ploym ent 60 5.84 1.94 99 5.66 2.01 Macroeconom ic and Fis cal Managem ent (e.g. debt m anagem ent, 110 6.65 1.95 inflation and exchange rate m anagem ent) Poverty reduction 58 6.40 2.36 118 5.91 2.03 Public s ector governance (i.e., governm ent effectivenes s , public financial m anagem ent, public 63 6.74 2.01 118 6.10 2.01 expenditure, fis cal s ys tem reform , s tatis tical capacity building, law and developm ent) Public-private partners hips /PPPs for infras tructure and bas ic s ervices (e.g. water, s anitation, energy, trans port, 98 6.09 1.92 telecom m unications , agricultural s ervices , health and education)* Social protection (e.g., pens ions , 44 6.38 1.61 94 5.97 2.09 targeted s ocial as s is tance) Trans port (e.g., roads , bridges , 43 6.30 1.99 81 6.04 2.07 trans portation) Urban developm ent (e.g. res ilient cities , coas tal protection, res ilient 46 5.74 1.83 74 5.86 2.00 recons truction) Water and s anitation 45 5.83 2.25 72 6.18 2.20 Other 15 6.07 2.12 (1-Not effective at all, 10-Very effective) *Significantly different between FY17 and FY14 respondents. 115 World Bank Group Country Opinion Survey 2017: OECS C. World Bank Group’s Effectiveness and Results year FY 2014 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 79 6.62 1.86 174 6.50 1.67 development results in XXXX? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in XXXX? The World Bank Group’s financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy Loan, Trus t 71 5.86 1.91 154 5.98 1.67 Funds , Program -for-Res ults , etc.) m eet the needs of XXXX The World Bank Group m eets XXXX’s needs for knowledge s ervices (e.g., 73 5.86 2.07 170 6.26 1.69 res earch, analys is , data, technical as s is tance) (1-Strongly disagree, 10-Strongly agree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY14 FY17 Weekly 2.8% 2.9% Monthly 6.5% 14.6% A few times a year 24.3% 33.0% Rarely 34.6% 33.5% Never 31.8% 16.0% *Significantly different between FY17 and FY14 respondents. In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities : year FY 2014 FY 2017 N Mean SD N Mean SD Are tim ely 66 6.14 1.80 153 6.24 1.71 Lead to practical s olutions * 72 5.80 1.85 156 6.42 1.82 Are acces s ible (well written and eas y 74 5.87 2.09 157 6.37 1.76 to unders tand) Are relevant to country challenges 162 6.38 1.77 Are adaptable to XXXX’s s pecific developm ent challenges and country 77 5.58 2.03 160 6.30 1.75 circum s tances * (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY17 and FY14 respondents. year FY 2014 FY 2017 N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's 82 6.27 2.03 177 6.62 1.85 knowledge work and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank 78 7.12 1.94 173 7.44 1.51 Group's knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 116 World Bank Group Country Opinion Survey 2017: OECS E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? year FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group disburses 62 6.05 2.39 130 5.67 2.07 funds promptly The World Bank Group effectively monitors and evaluates the projects 81 6.81 1.80 170 6.95 1.56 and programs it supports The World Bank Group’s approvals and reviews are done in a timely 68 5.95 1.81 142 5.99 1.90 fashion The World Bank Group’s “Safeguard 61 6.40 1.97 114 6.30 1.76 Policy” requirements are reasonable The World Bank Group’s conditions 73 5.86 1.90 129 6.19 1.81 on its lending are reasonable The World Bank Group takes 59 5.69 1.94 133 5.87 1.71 decisions quickly in XXXX Working with the World Bank Group 83 7.01 1.59 171 7.05 1.59 increases XXXX’s institutional capacity Where country systems (e.g., procurement, financial management, 48 6.33 1.78 129 6.57 1.57 etc.) are adequate, the World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., 64 6.51 1.87 167 6.78 1.55 supervision of projects) (1-Strongly disagree, 10-Strongly agree) 117 World Bank Group Country Opinion Survey 2017: OECS G. Communication and Information Sharing Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents FY14 FY17 Yes 24.0% 28.9% No 76.0% 71.1% Do you use/have used the World Bank Group website?* Percentage of Respondents FY14 FY17 Yes 54.5% 65.4% No 45.5% 34.6% *Significantly different between FY17 and FY14 respondents. Please rate how much you agree with the following statements. year FY 2014 FY 2017 N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it 95 5.49 2.65 178 6.28 2.48 (e.g., whom to call, where to reach them, etc.)* The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube) are valuable 56 6.05 2.43 116 6.84 2.13 sources of information about the institution* The World Bank Group is responsive to my information requests and 48 6.11 2.39 113 6.73 2.14 inquiries (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY17 and FY14 respondents. 118 World Bank Group Country Opinion Survey 2017: OECS Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in XXXX? (Choose no more than TWO) collaborate/work with the World Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank 5.76 6.73 6.57 5.50 6.30 6.25 5.97 6.94 5.96 6.60 6.33 6.11 Group (WBG)'s effectiveness in XXXX Overall the World Bank Group currently plays a relevant 5.86 7.03 6.76 5.76 6.48 6.52 6.28 6.89 6.03 6.96 6.61 5.97 role in development in XXXX The World Bank Group’s work is aligned with what I 5.61 6.65 6.45 5.38 6.13 6.23 5.94 6.56 5.68 6.63 6.21 5.89 consider the development priorities for XXXX Responsiveness to needs 5.56 6.48 6.25 5.62 6.14 5.95 5.84 6.56 5.88 6.29 6.06 6.21 Flexibility (in terms of the institution’s products and 5.22 5.93 5.68 5.54 5.62 5.73 5.40 6.11 5.58 5.70 5.57 5.97 services) Flexibility (in terms of changing country circumstances) 5.35 6.11 5.78 5.80 5.71 6.03 5.49 6.35 5.87 5.71 5.74 6.00 Being inclusive 5.69 6.26 6.16 5.79 6.06 6.08 5.75 6.64 6.04 6.09 5.98 6.42 Openness (sharing data and other information) 6.32 7.39 6.95 6.63 6.87 6.85 6.59 7.40 6.71 7.01 6.83 7.00 Collaboration with the Government 6.89 7.74 7.61 6.91 7.35 7.66 7.14 7.95 7.35 7.48 7.37 7.63 The speed in which it gets things accomplished on the 5.24 6.10 5.72 5.63 5.60 6.03 5.39 6.30 5.70 5.70 5.63 6.00 ground Helping to bring discipline/effective supervision to 6.40 6.89 6.72 6.59 6.65 6.78 6.46 7.11 6.59 6.78 6.54 7.31 implementation of investment projects Collaboration with civil society 5.51 6.03 5.81 5.67 5.74 5.85 5.45 6.40 5.75 5.79 5.65 6.31 Staff accessibility 5.91 6.88 6.58 6.00 6.44 6.43 6.03 7.20 6.41 6.46 6.33 6.90 Collaboration with other donors and development 5.97 6.81 6.57 6.18 6.51 6.36 6.12 7.07 6.37 6.56 6.40 6.77 partners Collaboration with the private sector 5.51 6.32 5.93 5.87 5.92 5.89 5.75 6.22 5.87 5.96 5.85 6.25 Straightforwardness and honesty 6.35 7.39 7.06 6.67 6.95 7.00 6.86 7.17 6.82 7.08 6.89 7.32 Treating clients and stakeholders in XXXX with respect 6.84 7.93 7.62 7.00 7.47 7.47 7.34 7.71 7.35 7.57 7.39 7.83 Being a long-term partner 7.32 8.44 8.10 7.23 7.87 7.95 7.64 8.37 7.74 8.02 7.86 8.03 To what extent does the World Bank Group’s work help 6.16 6.93 6.73 6.27 6.60 6.60 6.45 6.91 6.47 6.73 6.68 6.25 to achieve development results in XXXX? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust 5.83 6.28 6.30 5.85 6.11 6.31 5.99 6.50 6.08 6.26 6.33 5.45 Funds, Program-for-Results, etc.) meet the needs of XXXX The World Bank Group meets XXXX’s needs for knowledge services (e.g., research, analysis, data, 5.98 6.57 6.51 5.86 6.28 6.47 6.19 6.59 6.31 6.34 6.45 5.74 technical assistance) World Bank Group's knowledge work and activities are adaptable to XXXX’s specific development challenges 6.04 6.54 6.52 5.95 6.32 6.52 6.13 6.87 6.37 6.37 6.36 6.40 and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 6.10 7.16 6.81 6.38 6.64 6.89 6.54 7.02 6.55 6.84 6.77 6.40 make to development results in your country? Overall, how would you rate the technical quality of the 6.99 7.76 7.67 6.81 7.33 7.88 7.39 7.59 7.40 7.52 7.42 7.62 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in XXXX 5.59 6.15 6.04 5.61 6.09 5.53 5.80 6.23 5.63 6.23 5.89 6.11 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.46 6.74 6.56 6.83 6.68 6.44 6.48 6.93 6.61 6.63 6.63 6.59 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 119 World Bank Group Country Opinion Survey 2017: OECS Appendix G: XXXX FY17 Questionnaire World Bank Group Country Survey FY 2017 – XXXX The World Bank Group (WBG) is interested in gauging the views of clients and partners who are either involved in development in XXXX or who observe activities related to social and economic development. The following survey will give the WBG’s team that works in XXXX greater insight into how our institution’s work is perceived. This is one tool the WBG uses to assess the views of its stakeholders, and to develop more effective strategies that support development in XXXX. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the WBG’s work. The WBG consists of 5 different institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for Settlement of Investment Disputes (ICSID). When responding to the survey, please consider the area of the WBG with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING XXXX A1. In general would you say that XXXX is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 120 World Bank Group Country Opinion Survey 2017: OECS SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in XXXX. Please identify which of the following you consider the most important development priorities in XXXX. (Choose no more than THREE) Integration Policies (e.g. regional integration with other Agriculture and rural development (e.g. smart agriculture 1 16 OECS member states, global integration beyond the for increased productivity) OECS) Anti-corruption, transparency and accountability (e.g. Investment climate (e.g. foreign-direct investment, 2 open governments, social accountability programs, citizen- 17 private sector development, trade competitiveness) centric development) 3 Climate change (e.g., mitigation, adaptation) 18 Job creation/employment Land policy and administration (e.g. land tenure Crime and violence (e.g. violence and conflict prevention 4 19 policies, land use management, geo-spatial planning policies) tools) Macroeconomic and Fiscal Management (e.g. debt 5 Disaster risk management (e.g. infrastructure resilience) 20 management, inflation and exchange rate management) 6 Economic growth 21 Pandemics control (e.g. zika, other tropical diseases) Education (e.g. universal access to education and learning, 7 skills development, early childhood development, quality of 22 Poverty reduction education) Public sector governance (i.e., government Energy (e.g. universal access to reliable modern energy, effectiveness, public financial management, public 8 23 energy efficiency) expenditure, fiscal system reform, statistical capacity building, law and development) Public-private partnerships/PPPs for infrastructure Environmental and natural resource management (e.g. and basic services (e.g. water, sanitation, energy, 9 pollution management and environmental health, 24 transport, telecommunications, agricultural services, environmental risk management) health and education) Equality of opportunity (i.e., social inclusion, reduction in Social protection (e.g., pensions, targeted social 10 25 income inequality) assistance) Financial markets (e.g. stability and integrity of markets, 11 access and inclusion, long-term finance and risk 26 Transport (e.g., roads, bridges, transportation) management) Food security (e.g. training programs for smallholder Urban development (e.g. resilient cities, coastal 12 27 farmers) protection, resilient reconstruction) 13 Gender equity policies 28 Water and sanitation 14 Health and nutrition policies 29 Other (please specify): _________________________ Information and communication technologies/ICTs (e.g. 15 telecom/broadband infrastructure and IT systems) 121 World Bank Group Country Opinion Survey 2017: OECS SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in XXXX? (Choose no more than THREE) Agriculture and rural development (e.g. smart agriculture Information and communication technologies/ICTs 1 15 for increased productivity) (e.g. telecom/broadband infrastructure and IT systems) Anti-corruption, transparency and accountability (e.g. Integration Policies (e.g. regional integration with other 2 open governments, social accountability programs, citizen- 16 OECS member states, global integration beyond the centric development) OECS) Investment climate (e.g. foreign-direct investment, 3 Climate change (e.g., mitigation, adaptation) 17 private sector development, trade competitiveness) Crime and violence (e.g. violence and conflict prevention 4 18 Job creation/employment policies) Land policy and administration (e.g. land tenure 5 Disaster risk management (e.g. infrastructure resilience) 19 policies, land use management, geo-spatial planning tools) Macroeconomic and Fiscal Management (e.g. debt 6 Economic growth 20 management, inflation and exchange rate management) Education (e.g. universal access to education and learning, 7 skills development, early childhood development, quality of 21 Pandemics control (e.g. zika, other tropical diseases) education) Public sector governance (i.e., government Energy (e.g. universal access to reliable modern energy, effectiveness, public financial management, public 8 22 energy efficiency) expenditure, fiscal system reform, statistical capacity building, law and development) Public-private partnerships/PPPs for infrastructure Environmental and natural resource management (e.g. and basic services (e.g. water, sanitation, energy, 9 pollution management and environmental health, 23 transport, telecommunications, agricultural services, environmental risk management) health and education) Equality of opportunity (i.e., social inclusion, reduction in Social protection (e.g., pensions, targeted social 10 24 income inequality) assistance) Financial markets (e.g. stability and integrity of markets, 11 access and inclusion, long-term finance and risk 25 Transport (e.g., roads, bridges, transportation) management) Food security (e.g. training programs for smallholder Urban development (e.g. resilient cities, coastal 12 26 farmers) protection, resilient reconstruction) 13 Gender equity policies 27 Water and sanitation 14 Health and nutrition policies 28 Other (please specify): _________________________ 122 World Bank Group Country Opinion Survey 2017: OECS SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in XXXX? (Choose no more than TWO) 1 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 2 A growing middle class 3 Better opportunity for the poor who live in rural areas 4 Better opportunity for the poor who live in urban areas 5 Consistent economic growth 6 More reliable social safety net 7 Greater access to health and nutrition for citizens 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 123 World Bank Group Country Opinion Survey 2017: OECS SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in XXXX? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in XXXX? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 124 World Bank Group Country Opinion Survey 2017: OECS SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in XXXX? Not familiar Extremely at all familiar B1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B2 Caribbean Development Bank (CDB) 1 2 3 4 5 6 7 8 9 10 B3 Inter-American Development Bank 1 2 3 4 5 6 7 8 9 10 Overall, please rate your impression of the effectiveness of these organizations in XXXX. Not effective Extremely Don't at all effective know B4 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B5 Caribbean Development Bank (CDB) 1 2 3 4 5 6 7 8 9 10 B6 Inter-American Development Bank 1 2 3 4 5 6 7 8 9 10 B7. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help XXXX solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 125 World Bank Group Country Opinion Survey 2017: OECS SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about how the World Bank Group can have the most impact on development results in XXXX, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in XXXX? (Choose no more than THREE) Integration Policies (e.g. regional integration with other Agriculture and rural development (e.g. smart agriculture 1 16 OECS member states, global integration beyond the for increased productivity) OECS) Anti-corruption, transparency and accountability (e.g. Investment climate (e.g. foreign-direct investment, 2 open governments, social accountability programs, citizen- 17 private sector development, trade competitiveness) centric development) 3 Climate change (e.g., mitigation, adaptation) 18 Job creation/employment Land policy and administration (e.g. land tenure Crime and violence (e.g. violence and conflict prevention 4 19 policies, land use management, geo-spatial planning policies) tools) Macroeconomic and Fiscal Management (e.g. debt 5 Disaster risk management (e.g. infrastructure resilience) 20 management, inflation and exchange rate management) 6 Economic growth 21 Pandemics control (e.g. zika, other tropical diseases) Education (e.g. universal access to education and learning, 7 skills development, early childhood development, quality of 22 Poverty reduction education) Public sector governance (i.e., government Energy (e.g. universal access to reliable modern energy, effectiveness, public financial management, public 8 23 energy efficiency) expenditure, fiscal system reform, statistical capacity building, law and development) Public-private partnerships/PPPs for infrastructure Environmental and natural resource management (e.g. and basic services (e.g. water, sanitation, energy, 9 pollution management and environmental health, 24 transport, telecommunications, agricultural services, environmental risk management) health and education) Equality of opportunity (i.e., social inclusion, reduction in Social protection (e.g., pensions, targeted social 10 25 income inequality) assistance) Financial markets (e.g. stability and integrity of markets, 11 access and inclusion, long-term finance and risk 26 Transport (e.g., roads, bridges, transportation) management) Food security (e.g. training programs for smallholder Urban development (e.g. resilient cities, coastal 12 27 farmers) protection, resilient reconstruction) 13 Gender equity policies 28 Water and sanitation 14 Health and nutrition policies 29 Other (please specify): _________________________ Information and communication technologies/ICTs (e.g. 15 telecom/broadband infrastructure and IT systems) 126 World Bank Group Country Opinion Survey 2017: OECS SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in XXXX? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Standalone technical assistance (system oriented)   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Mobilizing third party financial resources   9 Donor coordination   10 Other (please specify): ________________________   11 Don’t know   B10. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in XXXX? (Choose no more than TWO) 1 World Bank Group’s processes too complex 2 Not client focused 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 5 Not aligned with other donors’ work 6 Not aligned with country priorities 7 Not adequately sensitive to political/social realities in XXXX 8 Too influenced by developed countries 9 Not exploring alternative policy options 10 Not collaborating enough with stakeholders outside the Government 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Arrogant in its approach 14 Not willing to honestly criticize policies and reform efforts in the country 15 The credibility of its knowledge/data 16 Other (please specify): __________________________________________________ 17 Don’t know 127 World Bank Group Country Opinion Survey 2017: OECS SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. To what extent do you believe that the World Bank Group’s work and support help the poorest in XXXX? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B12. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the XXXX Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 Guarantees 1 2 3 4 5 6 7 8 9 10  6 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  7 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in XXXX? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B14 1 2 3 4 5 6 7 8 9 10  relevant role in development in XXXX The World Bank Group’s work is aligned with what I B15 1 2 3 4 5 6 7 8 9 10  consider the development priorities for XXXX 128 World Bank Group Country Opinion Survey 2017: OECS SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in XXXX, in terms of each of the following? To no degree To a very significant Don't at all degree know B16 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B17 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B18 1 2 3 4 5 6 7 8 9 10  circumstances) B19 Being inclusive 1 2 3 4 5 6 7 8 9 10  B20 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B21 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B22 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B23 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B24 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B26 1 2 3 4 5 6 7 8 9 10  partners B27 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B28 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in XXXX with B29 1 2 3 4 5 6 7 8 9 10  respect B30 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B31. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor coordination within the World Bank Group 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Political pressures and obstacles 12 Other (please specify): ________________________________________ 129 World Bank Group Country Opinion Survey 2017: OECS SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX? Not important Very Don't at all important know Agriculture and rural development (e.g. smart agriculture for 1 1 2 3 4 5 6 7 8 9 10  increased productivity) Anti-corruption, transparency and accountability (e.g. open 2 governments, social accountability programs, citizen-centric 1 2 3 4 5 6 7 8 9 10  development) 3 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence (e.g. violence and conflict prevention policies) 1 2 3 4 5 6 7 8 9 10  5 Disaster risk management (e.g. infrastructure resilience) 1 2 3 4 5 6 7 8 9 10  6 Economic growth 1 2 3 4 5 6 7 8 9 10  Education 7 (e.g. universal access to education and learning, skills 1 2 3 4 5 6 7 8 9 10  development, early childhood development, quality of education) Energy (e.g. universal access to reliable modern energy, energy 8 1 2 3 4 5 6 7 8 9 10  efficiency) Environmental and natural resource management 9 (e.g. pollution management and environmental health, 1 2 3 4 5 6 7 8 9 10  environmental risk management) Equality of opportunity (i.e., social inclusion, reduction in income 10 1 2 3 4 5 6 7 8 9 10  inequality) Financial markets (e.g. stability and integrity of markets, access 11 1 2 3 4 5 6 7 8 9 10  and inclusion, long-term finance and risk management) 12 Food security (e.g. training programs for smallholder farmers) 1 2 3 4 5 6 7 8 9 10  13 Gender equity policies 1 2 3 4 5 6 7 8 9 10  14 Health and nutrition policies 1 2 3 4 5 6 7 8 9 10  Information and communication technologies/ICTs (e.g. 15 1 2 3 4 5 6 7 8 9 10  telecom/broadband infrastructure and IT systems) Integration Policies (e.g. regional integration with other OECS 16 member states, deepening role of OECS Secretariat, global 1 2 3 4 5 6 7 8 9 10  integration beyond the OECS) Investment climate 17 (e.g. foreign-direct investment, private sector development, trade 1 2 3 4 5 6 7 8 9 10  competitiveness) 18 Job creation/employment 1 2 3 4 5 6 7 8 9 10  Land policy and administration (e.g. land tenure policies, land 19 1 2 3 4 5 6 7 8 9 10  use management, geo-spatial planning tools) Macroeconomic and Fiscal Management (e.g. debt management, 20 1 2 3 4 5 6 7 8 9 10  inflation and exchange rate management) CONTINUE ON THE NEXT PAGE… 130 World Bank Group Country Opinion Survey 2017: OECS SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1 CONTINUED… C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in XXXX? Not important Very Don't at all important know 21 Pandemics control (e.g. zika, other tropical diseases) 1 2 3 4 5 6 7 8 9 10  22 Poverty reduction 1 2 3 4 5 6 7 8 9 10  Public sector governance (i.e., government effectiveness, public financial management, 23 1 2 3 4 5 6 7 8 9 10  public expenditure, fiscal system reform, statistical capacity building, law and development) Public-private partnerships/PPPs for infrastructure and basic 24 services (e.g. water, sanitation, energy, transport, 1 2 3 4 5 6 7 8 9 10  telecommunications, agricultural services, health and education) 25 Social protection (e.g., pensions, targeted social assistance) 1 2 3 4 5 6 7 8 9 10  26 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  Urban development (e.g. resilient cities, coastal protection, 27 1 2 3 4 5 6 7 8 9 10  resilient reconstruction) 28 Water and sanitation 1 2 3 4 5 6 7 8 9 10  29 Other (please specify): _________________ 1 2 3 4 5 6 7 8 9 10  131 World Bank Group Country Opinion Survey 2017: OECS SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in XXXX? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Agriculture and rural development (e.g. smart agriculture for 1 1 2 3 4 5 6 7 8 9 10  increased productivity) Anti-corruption, transparency and accountability (e.g. open 2 governments, social accountability programs, citizen-centric 1 2 3 4 5 6 7 8 9 10  development) 3 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  4 Disaster risk management (e.g. infrastructure resilience) 1 2 3 4 5 6 7 8 9 10  5 Economic growth 1 2 3 4 5 6 7 8 9 10  Education 6 (e.g. universal access to education and learning, skills 1 2 3 4 5 6 7 8 9 10  development, early childhood development, quality of education) Energy (e.g. universal access to reliable modern energy, energy 7 1 2 3 4 5 6 7 8 9 10  efficiency) Environmental and natural resource management 8 (e.g. pollution management and environmental health, 1 2 3 4 5 6 7 8 9 10  environmental risk management) Equality of opportunity (i.e., social inclusion, reduction in income 9 1 2 3 4 5 6 7 8 9 10  inequality) Financial markets (e.g. stability and integrity of markets, access 10 1 2 3 4 5 6 7 8 9 10  and inclusion, long-term finance and risk management) 11 Gender equity policies 1 2 3 4 5 6 7 8 9 10  12 Health and nutrition policies 1 2 3 4 5 6 7 8 9 10  Information and communication technologies/ICTs (e.g. 13 1 2 3 4 5 6 7 8 9 10  telecom/broadband infrastructure and IT systems) Integration Policies (e.g. regional integration with other OECS 14 member states, deepening role of OECS Secretariat, global 1 2 3 4 5 6 7 8 9 10  integration beyond the OECS) Investment climate 15 (e.g. foreign-direct investment, private sector development, trade 1 2 3 4 5 6 7 8 9 10  competitiveness) 16 Job creation/employment 1 2 3 4 5 6 7 8 9 10  Macroeconomic and Fiscal Management (e.g. debt management, 17 1 2 3 4 5 6 7 8 9 10  inflation and exchange rate management) 18 Poverty reduction 1 2 3 4 5 6 7 8 9 10  Public sector governance (i.e., government effectiveness, public financial management, 19 1 2 3 4 5 6 7 8 9 10  public expenditure, fiscal system reform, statistical capacity building, law and development) Public-private partnerships/PPPs for infrastructure and basic 20 services (e.g. water, sanitation, energy, transport, 1 2 3 4 5 6 7 8 9 10  telecommunications, agricultural services, health and education) 21 Social protection (e.g., pensions, targeted social assistance) 1 2 3 4 5 6 7 8 9 10  22 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  Urban development (e.g. resilient cities, coastal protection, 23 1 2 3 4 5 6 7 8 9 10  resilient reconstruction) 24 Water and sanitation 1 2 3 4 5 6 7 8 9 10  25 Other (please specify): _________________ 1 2 3 4 5 6 7 8 9 10  132 World Bank Group Country Opinion Survey 2017: OECS SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in XXXX? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in XXXX? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of XXXX The World Bank Group meets XXXX’s needs for C5 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) 133 World Bank Group Country Opinion Survey 2017: OECS SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In XXXX, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  D3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D4 1 2 3 4 5 6 7 8 9 10  understand) D5 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  Are adaptable to XXXX’s specific D6 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D7. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D8. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 134 World Bank Group Country Opinion Survey 2017: OECS SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in XXXX Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  XXXX’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote public private partnerships in XXXX? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. To what extent do you believe the World Bank Group measures and corrects its work in real time in XXXX? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 135 World Bank Group Country Opinion Survey 2017: OECS SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN XXXX F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in XXXX? (Choose no more than TWO) 1 Ensure greater selectivity in its work 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Increase availability of Reimbursable Advisory Services (RAS) 6 Help to bring discipline/effective supervision to implementation of investment projects 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Provide more adequate data/knowledge/statistics/figures on XXXX’s economy 10 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 11 Reach out more to groups outside of Government 12 Increase the level of capacity development in the country 13 Improve the quality of its experts as related to XXXX’s specific challenges 14 Other (please specify): ______________________________________________ 15 Don’t know F2. When considering the combination of services that the World Bank Group offers in XXXX, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in XXXX? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 The current combination of all of the services above is appropriate for XXXX 5 None of the above 6 Don’t know 136 World Bank Group Country Opinion Survey 2017: OECS SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in XXXX? (Choose no more than TWO) 1 Local radio (please specify: _______________) 6 Internet International radio 2 7 Trade journals (please specify: _______________) Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube) (please specify: _______________) International newspapers Local newspapers 4 9 (please specify: _______________) (please specify: _______________) 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube) Mobile phones (SMS, WhatsApp, other mobile 4 8 Other (please specify): ____________________ apps) Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G5 Yes No Twitter, YouTube)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G6 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group’s social media channels (e.g., G7 blogs, Facebook, Twitter, YouTube) are valuable sources 1 2 3 4 5 6 7 8 9 10  of information about the institution The World Bank Group is responsive to my information G8 1 2 3 4 5 6 7 8 9 10  requests and inquiries 137 World Bank Group Country Opinion Survey 2017: OECS SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Consultant/Contractor working on Project Management Unit (PMU) overseeing 5 15 Faith-Based Group implementation of World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Agriculture 12 Jobs 2 Climate Change 13 Macroeconomics and fiscal management 3 Education 14 Poverty and Equity 4 Energy and extractives 15 Public-private partnerships 5 Environment and natural resources 16 Social protection and labor markets 6 Finance and markets 17 Trade and competitiveness 7 Fragility, conflict and violence 18 Transport and ICT 8 Gender 19 Urban, rural, and social development 9 Generalist (specialized in multiple sectors) 20 Water 10 Governance 21 Other (please specify): ____________________ 11 Health, nutrition, and population H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in XXXX? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 The International Centre for Settlement Disputes (ICSID) 138 World Bank Group Country Opinion Survey 2017: OECS SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in XXXX? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in XXXX? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 St. John City West 2 St. John City East Antigua and 3 St. John City South Barbuda 4 St. John Rural West 5 St. John Rural South 6 St. John Rural East 7 St. John Rural North 8 St. Mary South 9 St. Mary North 10 All Saints E & St. Luke 11 All Saints West 12 St. George 13 St. Peter 14 St. Phillip North 15 St. Phillip South 16 St. Paul 17 Barbuda 139 World Bank Group Country Opinion Survey 2017: OECS H9. Which best represents your geographic location? 1 Castle Bruce 2 Colihaut Dominica 3 Cottage 4 Grand Bay 5 La Plaine 6 Mahaut 7 Marigot 8 Moane Juane Riviere Cynique 9 Paix Bouche 10 Petite Savanne 11 Portsmouth 12 Roseau Central 13 Roseau North 14 Roseau South 15 Roseau Valley 16 Salisbury 17 Salybia 18 St. Joseph 19 Soufriere 20 Vielle Care 21 Wesley H9. Which best represents your geographic location? 1 Carriacou & Petit Martinique 2 St. Patrick East Grenada 3 Town of St. George 4 St. George North East 5 St. George South 6 St. George South East 7 St. Andrew South West 8 St. Andrew North West 9 St. David 10 St. Andrew North East 11 St. George North West 12 St. Patrick West 13 St. John 14 St. Mark 15 St. Andrew South East 140 World Bank Group Country Opinion Survey 2017: OECS H9. Which best represents your geographic location? 1 St. Christopher #1 St. Kitts and 2 St. Christopher # 2 Nevis 3 St. Christopher # 3 4 St. Christopher # 4 5 St. Christopher # 5 6 St. Christopher # 6 7 St. Christopher # 7 8 St. Christopher #8 9 Nevis # 9 10 Nevis # 10 11 Nevis # 11 H9. Which best represents your geographic location? 1 Gros Islet Saint Lucia 2 Babonneau 3 Castries North 4 Castries East 5 Castries Central 6 Castries South 7 AnseLa Raye/Canaries 8 Soufriere 9 Choiseul 10 Laborie 11 Vieux Fort South 12 Vieux Fort North 13 Micoud South 14 Micoud North 15 Dennery South 16 Dennery North 17 Castries South East 141 World Bank Group Country Opinion Survey 2017: OECS H9. Which best represents your geographic location? 1 North Windward 2 North Central Windward 3 South Central Windward 4 South Windward 5 Marriaquo 6 West St. George 7 East St. George 8 East Kingstown 9 Central Kingstown Saint Vincent 10 West Kingstown and the Grenadines 11 South Leeward 12 Central Leeward 13 North Leeward 14 North Grenadines 15 South Grenadines Thank you for completing the survey! 142