88156 Croatia Country Opinion Survey Report (July 2012 - June 2013) The World Bank Croatia Country Survey 2012 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues facing Croatia.....................................................10 V. Overall Attitudes toward the World Bank .................................14 VI. Sectoral Effectiveness................................................................21 VII. World Bank Knowledge and Instruments ..................................25 VIII. How the World Bank Operates ..................................................36 IX. The Future Role of the World Bank in Croatia ...........................40 X. Communication and Openness..................................................43 XI. Appendices ................................................................................50 2 The World Bank Croatia Country Survey 2012 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Croatia perceive the Bank;  Obtain systematic feedback from stakeholders in Croatia regarding:  Their views regarding the general environment in Croatia;  Their overall attitudes toward the World Bank in Croatia;  Overall impressions of the World Bank ’s effectiveness and results, knowledge and research, and communication and information sharing in Croatia; and  Perceptions of the World Bank’s future role in Croatia.  Use data to help inform the Croatia country team’s strategy. II. Methodology In May-July 2012, 694 stakeholders of the World Bank in Croatia were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President; the office of the Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; international partners; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; academia/research institutes/think tanks; and the judiciary branch. A total of 198 stakeholders participated in the country survey (29%). Respondents received questionnaires via post or email and returned them accordingly. Respondents were asked about: general issues facing Croatia; their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge; working with the World Bank; the Bank’s future role in Croatia; and the Bank’s communication and information sharing in Croatia. A. General Issues facing Croatia: Respondents were asked to indicate whether Croatia is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to achieving EU integration and EU income convergence for Croatia, and which areas would contribute most to generating economic growth in Croatia. B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Croatia, Bank staff preparedness, the extent to which the Bank should seek to influence the global development agenda, their agreement 3 The World Bank Croatia Country Survey 2012 II. Methodology (continued) with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the most and least effective instruments in helping Croatia achieve EU integration and EU income convergence, with which groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in Croatia, the extent to which the Bank meets Croatia’s need for knowledge services and financial instruments, and the Bank’s level of effectiveness across thirty-six development areas, such as EU integration and EU income convergence, economic growth, job creation, and others. D. The World Bank’s Knowledge: Respondents were asked to indicate how frequently they consult Bank knowledge/research, the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank’s knowledge/research, including how significant of a contribution it makes to development results, its technical quality, the Bank’s effectiveness at providing linkage to non-Bank expertise, and the extent to which Croatia received value for money from the Bank’s fee-for-service products. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank ’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Croatia’s institutional capacity, and providing effective implementation support. F. The Future Role of the World Bank in Croatia: Respondents were asked to rate how significant a role the Bank should play in Croatia’s EU integration and EU income convergence in the near future and to indicate what the Bank should do to make itself of greater value in Croatia. G. Communication and Information Sharing: Respondents were asked to indicate where they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s website s. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Croatia, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from the 207 respondents (35% response rate) who completed the country survey in FY 2008 and the 122 respondents (27% response rate) who completed the survey in FY 2003. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Croatia Country Survey 2012 III. Demographics of the Sample Current Position  For further analyses, the small number of consultants/contractors working on Bank-supported projects were combined with respondents from PMUs; respondents from multilateral agencies were combined with international partners; respondents from NGOs were combined with those from community based organizations and trade unions; respondents from the financial sector/private banks were combined with those from private sector organizations; and the few respondents from the office of Parliamentarian, the judiciary branch, and local officials were included in the “Other” category. Note that there were no respondents from the office of the President, Prime Minister, bilateral agencies, or private foundations. Percentage of Respondents (N=192) 0% 5% 10% 15% 20% 25% Employee of Ministry/ Ministerial Department/ 22% Implementation Agency Academia/ Research institute/ Think tank 14% PMU 8% NGO 8% Other 8% Media 6% International Partners 5% Office of Minister 5% Independent Government Institution 5% Financial sector/ Private bank 4% Consultant/Contractor working on World Bank 3% supported project/program Private sector organization 3% Judiciary branch 3% Office of Parliamentarian 2% Local Government office or staff 2% Multilateral agency 1% Community Based Organization 1% Trade Union < 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank Croatia Country Survey 2012 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=187) 0% 5% 10% Education 9% Other 9% Transport 8% EU integration and EU income convergence 6% Economic growth 6% Financial markets 6% Public financial management 5% Information and communications technology 4% Environmental sustainability 4% Social protection 4% Domestic private sector development 3% Governance 3% Health 3% Law and justice 3% Water and sanitation 3% Agricultural development 2% Basic infrastructure 2% Foreign direct investment 2% Poverty reduction 2% Anti corruption 2% Energy 2% Public sector reform 2% Regional integration 2% Trade and exports 2% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank Croatia Country Survey 2012 III. Demographics of the Sample (continued) Geographic Location  The vast majority of respondents indicated that they were located in the Zagreb area. Because of the small number of respondents from other areas, these locations were included in the “Other” category for all further analyses.  Responses across both geographic locations for all country survey questions can be found in the Appendix (see page 89). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=192) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Zagreb area 84% Dalmatia 5% Kvarner 4% Continental Croatia 3% Istria 3% Slavonia 2% “Which best represents your geographic location?” (Respondents chose from a list.) 7 The World Bank Croatia Country Survey 2012 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responding to indicator questions based on collaborating with and exposure to the World Bank in Croatia can be found in the Appendix (see page 106). Percentage of Respondents (N=194) 0% 20% 40% 60% 80% 100% Yes 58% No 42% “Currently, do you professionally collaborate/work with the World Bank in your country? Percentage of Respondents (N=193) 0% 20% 40% 60% 80% 100% Use World Bank reports/data 34% Collaborate as part of my professional duties 34% Engage in World Bank related/ sponsored events/ 32% activities Use World Bank website for information, data, 28% research, etc. Observer (i.e., follow in media, discuss in informal 20% conversations, etc.) “Which of the following describes most of your exposure to the World Bank in Croatia? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 8 The World Bank Croatia Country Survey 2012 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the Bank received a mean rating of 6.4; this was significantly lower than the mean rating received in the FY ’08 country survey (6.9) and statistically similar to the mean rating received in the FY ’03 country survey (6.5).  Respondents from the office of Minister and PMUs/consultants on Bank supported projects indicated the highest levels of familiarity whereas respondents from NGOs/ CBOs/ trade unions indicated significantly lower levels of familiarity.  It should be noted that respondents’ ratings of familiarity with the Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Croatia, the Bank’s ability to help achieve development results, and the Bank’s relevance to Croatia’s development. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 Office of Minister 7.6 PMU/ Consultant/ Contractor on Bank 7.0 project Independent Government Institution 6.8 Media 6.7 International partners/ Multilateral 6.7 agency Academia/ Research institute/ Think tank 6.6 Other 6.6 Employee of Ministry/ Ministerial 6.3 Department/ Implementation Agency Private sector/ Financial sector/ Private 6.2 bank NGO/ CBO/ Trade Union 4.7 “How familiar are you with the work of the World Bank in Croatia, on a ten point scale? (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Croatia Country Survey 2012 IV. General Issues facing Croatia Headed in the Right Direction Percentage of Respondents (N=183) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% The right direction 41% The wrong direction 19% Not sure 40% "In general would you say that Croatia is headed in ... ?” (Respondents chose from a list.) 10 The World Bank Croatia Country Survey 2012 IV. General Issues facing Croatia (continued) Development Priority  In the FY ’08 country survey*, economic growth (46%) and government effectiveness/ governance (36%) were considered the most important development priorities for Croatia. Percentage of Respondents (N=163) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Economic growth 26% 7% 7% 40% Job creation/employment 14% 16% 10% 40% Education 17% 6% 10% 33% Public sector reform 9% 15% 9% 33% Domestic private sector development 6% 8% 6% 20% Public financial management 3% 9% 6% 18% Foreign direct investment 5% 5% 4% 14% Law and justice 3% 5% 6% 14% Anti corruption 3% 3% 8% 14% Governance 3% 5% 4% 12% EU integration and EU income convergence 3% 4% 4% 12% Rural development 6% Environmental sustainability 6% Health 4% Social protection 4% Equality of opportunity 4% Poverty reduction 4% Most important Energy 4% Second most important Third most important Agricultural development 3% Regulatory framework 2% Listed below are a number of development priorities in Croatia. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority. (Respondents chose from a list.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 08 survey. 11 The World Bank Croatia Country Survey 2012 IV. General Issues facing Croatia (continued) EU Integration Percentage of Respondents (N=196) 0% 10% 20% 30% 40% 50% Economic growth 49% Education 33% Public sector reform 24% Law and justice 21% Anti corruption 20% Domestic private sector development 20% Foreign direct investment 19% Job creation/employment 18% Governance 13% Regulatory framework 11% Public financial management 11% Environmental sustainability 7% Rural development 5% Information and communications technology 5% Agricultural development 5% Regional integration 5% Equality of opportunity 4% Transport 4% Trade and exports 4% Basic infrastructure 3% Energy 3% Natural resource managemnet 3% Global integration 3% “The EU integration process encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to achieving EU integration and EU income convergence for Croatia?” (Respondents chose from a list. Responses combined.) 12 The World Bank Croatia Country Survey 2012 IV. General Issues facing Croatia (continued) Economic Growth Percentage of Respondents (N=197) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Foreign direct investment 41% Domestic private sector development 33% Education 30% Job creation/employment 24% Public sector reform 17% Governance 16% Anti corruption 15% Energy 14% Public financial management 14% Agricultural development 13% Regulatory framework 12% Trade and exports 11% Rural development 11% Equality of opportunity 8% Information and communications technology 8% EU integration and EU income convergence 7% Law and justice 5% Natural resource management 4% Environmental sustainability 3% Global integration 3% Regional integration 3% Transport 3% Monitoring and evaluation 3% “Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Croatia? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 13 The World Bank Croatia Country Survey 2012 V. Overall Attitudes toward the World Bank Focusing World Bank Resources Percentage of Respondents (N=195) 0% 5% 10% 15% 20% 25% 30% 35% Public sector reform 31% Education 27% Domestic private sector development 26% Public financial management 23% Economic growth 23% Governance 21% Job creation/employment 17% Foreign direct investment 14% Rural development 10% Energy 10% Agricultural development 9% EU integration and EU income convergence 8% Social protection 7% Poverty reduction 7% Environmental sustainability 7% Regulatory framework 7% Basic infrastructure 7% Transport 6% Financial markets 5% Global integration 5% Anti corruption 5% Law and justice 5% “When thinking about how the World Bank can have the most impact on development results in Croatia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Croatia? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 14 The World Bank Croatia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) The World Bank’s Overall Effectiveness (Indicator Question)  Across all respondents, ratings of the World Bank’s overall effectiveness in Croatia received a mean rating of 6.5; this was statistically similar to the mean ratings received in the FY ’08 country survey (6.8) and in the FY ’03 country survey (6. 9).  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for the World Bank’s overall effectiveness in Croatia.  Although it was not a significant difference, international partners and respondents from multilateral agencies had the highest ratings of the World Bank’s overall effectiveness whereas respondents from private sector organizations/financial sector/private banks had the lowest ratings. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 International partners/ Multilateral agency 7.8 PMU/ Consultant/ Contractor on Bank project 7.0 Other 6.7 Employee of Ministry/ Ministerial 6.6 Department/ Implementation Agency Office of Minister 6.6 Academia/ Research institute/ Think tank 6.5 Independent Government Institution 6.4 Media 6.1 NGO/ CBO/ Trade Union 5.6 Private sector/ Financial sector/ Private bank 5.3 “Overall, please rate your impression of the World Bank’s effectiveness in Croatia, on a ten point scale." (1-"Not effective at all", 10-"Very effective") 15 The World Bank Croatia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  International partners and respondents from multilateral agencies had significantly higher ratings for the World Bank helping achieve development results in Croatia than respondents from NGOs/CBOs/trade unions.  Respondents from both geographic locations had statistically similar ratings for the World Bank helping achieve development results in Croatia. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 International partners/ Multilateral agency 7.2 Other 6.7 Employee of Ministry/ Ministerial 6.4 Department/ Implementation Agency PMU/ Consultant/ Contractor on Bank project 6.3 Academia/ Research institute/ Think tank 6.1 Independent Government Institution 6.0 Private sector/ Financial sector/ Private bank 5.6 Office of Minister 5.6 Media 5.5 NGO/ CBO/ Trade Union 4.8 “To what extent does the World Bank’s work help to achieve development results in Croatia, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 16 The World Bank Croatia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for the World Bank’s staff being well prepared to help Croatia solve its most complicated development challenges.  Although it was not a significant difference, international partners and respondents from multilateral agencies had the highest ratings for the World Bank’s staff preparedness whereas respondents from the media and private sector organizations/financial sector/private banks had the lowest ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 International partners/ Multilateral agency 8.9 Academia/ Research institute/ Think tank 7.7 Other 7.5 Office of Minister 7.4 Independent Government Institution 6.9 Employee of Ministry/ Ministerial 6.7 Department/ Implementation Agency NGO/ CBO/ Trade Union 6.7 PMU/ Consultant/ Contractor on Bank project 6.6 Private sector/ Financial sector/ Private bank 6.5 Media 6.4 "To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Croatia solve its most complicated development challenges , on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 17 The World Bank Croatia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Greatest Value  Respondents in the FY ’08 country survey* indicated that the Bank’s greatest values to Croatia were Bank’s knowledge (41%) and financial resources (34%). Percentage of Respondents (N=177) 0% 10% 20% 30% 40% 50% 60% Financial resources 39% 13% 52% Technical assistance 23% 27% 50% Policy advice 16% 13% 28% Mobilizing third party financial resources 11% 7% 19% Training/capacity building 3% 14% 18% Knowledge products/studies/analyses 2% 10% 12% Linkage to non-Bank expertise (i.e., global 7% 10% knowledge sharing) Coordination with international and 7% 9% European partners Convening/facilitating 2% Data 1% Greatest value Second greatest value Other 0% “When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Croatia?” (Respondents chose from a list.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 08 survey. 18 The World Bank Croatia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  Respondents in the FY ’08 survey* indicated that the Bank’s greatest weakness in its work was being too bureaucratic in its operational policies and procedures (79%) in Croatia. Percentage of Respondents (N=182) 0% 10% 20% 30% Too bureaucratic in its operational policies 26% and procedures Too influenced by developed countries 20% World Bank processes too slow and complex 20% Not willing to honestly criticize policies and 16% reform efforts in the country Not exploring alternative policy options 16% Imposing technocratic solutions without 14% regard to political realities Not collaborating enough with non-state 12% actors Not adequately sensitive to political/social 12% realities in Croatia Not aligned with country priorities 10% Not enough public disclosure of its work 10% Staff too inaccessible 6% Arrogant in its approach 4% The credibility of its knowledge/data 4% Other 4% Not client focused 4% Not aligned with European institutions' and 2% IFIs' work “Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Croatia? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’08 survey. 19 The World Bank Croatia Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=182) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Lack of/inadequate levels of capacity in 41% Government Reforms are not well thought out in light of 33% country challenges The Government works inefficiently 26% Political pressures and obstacles 24% The World Bank does not do adequate 16% follow through/follow-up There is not an adequate level of citizen/ 14% civil society participation The World Bank is not sensitive enough to 14% political/social realities on the ground The World Bank works too slowly 12% Poor coordination with international and 2% European partners Other 2% “When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 20 The World Bank Croatia Country Survey 2012 VI. Sectoral Effectiveness Specific Areas of Effectiveness Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Basic infrastructure 6.6 Environmental sustainability 6.5 Regulatory framework 6.4 Monitoring and evaluation 6.4 Transport 6.3 Global integration 6.2 Public financial management 6.2 Water and sanitation 6.1 Information and communications technology 6.0 Regional integration 5.9 Urban development 5.9 EU integration and EU income convergence 5.8 Public sector reform 5.8 Energy 5.8 Financial markets 5.8 Law and justice 5.7 Education 5.7 Health 5.7 Foreign direct investment 5.7 Economic growth 5.6 Governance 5.5 Rural development 5.5 Gender 5.4 Trade and exports 5.4 Anti corruption 5.4 Agricultural development 5.4 Social protection 5.3 Climate change 5.3 Equality of opportunity 5.2 Domestic private sector development 5.1 Poverty reduction 5.0 Job creation/employment 4.9 Natural resource management 4.8 Crime and violence 4.7 Communicable/non-communicable disease 4.6 Disaster management 4.6 (1-"Not effective at all", 10-"Very effective") 21 The World Bank Croatia Country Survey 2012 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were significant stakeholder differences in their ratings of the Bank’s effectiveness across eight of these thirty-six areas. For the most part, international partners, respondents from multilateral agencies, and PMUs/consultants on Bank supported projects had the highest ratings across these areas whereas respondents from NGOs/CBOs/trade unions, private sector organizations/financial sector/private banks, and the media tended to have significantly lower ratings for the Bank’s effectiveness across these areas. Those areas with significant stakeholder group differences were:  “Environmental sustainability”;  “Global integration”;  “Water and sanitation”;  “Law and justice”;  “Health”;  “Rural development ”;  “Domestic private sector development”; and  “Poverty reduction”.  There were significant differences between geographic locations across three of these thirty-six areas. In all three instances, respondents from Zagreb had significantly higher ratings for the Bank’s effectiveness across these areas than respondents from other locations. Those areas with significant differences were:  “Information and communications technology”;  “Economic growth”; and  “Public financial management”.  Responses across all stakeholder groups, geographic locations, and country surveys can be found in the Appendix. 22 The World Bank Croatia Country Survey 2012 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significantly higher ratings for the Bank’s effectiveness at urban development compared to respondents in the FY’08 country survey. At the same time, respondents in this year’s country survey gave significantly lower ratings for the Bank’s effectiveness at economic growth, domestic private sector development, and natural resource management compared to respondents in both the FY’08 and FY’03 country surveys. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.6 Basic infrastructure 6.9 7.2 6.4 Regulatory framework 6.2 6.4 6.2 Public financial management 6.6 6.8 5.9 Urban development* 5.0 5.8 Public sector reform 6.1 6.2 5.7 Law and justice 5.4 5.4 5.7 Education 5.7 5.2 5.7 Health 5.3 5.7 5.6 Economic growth^* 6.1 6.1 5.4 Gender 5.4 5.7 5.4 Anti corruption 5.5 5.4 Agricultural development 5.8 5.5 5.3 Social protection 5.6 6.0 5.3 Climate change 5.0 5.1 Domestic private sector development^* 6.0 6.0 FY 2012 5.0 Poverty reduction 5.4 5.5 FY 2008 4.8 FY 2003 Natural resource management^* 6.5 7.0 (^FY 2012 significantly different from FY 2003; *FY 2012 significantly different from FY 2008.) 23 The World Bank Croatia Country Survey 2012 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Croatia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-five specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results in crease. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Croatia. The areas determined to be key drivers from these analyses were:  Poverty reduction;  Equality of opportunity; and  Monitoring and evaluation.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Croatia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  Equality of opportunity;  Foreign direct investment; and  Governance. 24 The World Bank Croatia Country Survey 2012 VII. World Bank Knowledge and Instruments Knowledge: Frequency of Use Percentage of Respondents (N=196) 0% 10% 20% 30% 40% 50% 60% Weekly 5% Monthly 19% A few times a year 54% Rarely 18% Never 4% “How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do?" (Respondents chose from a list.) 25 The World Bank Croatia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Meeting Croatia’s Knowledge Needs (Indicator Question)  International partners and respondents from multilateral agencies gave the highest ratings for the Bank meeting Croatia’s needs for knowledge services whereas respondents from NGOs/CBOs/trade unions and the media gave significantly lower ratings.  Respondents from both geographic locations had statistically similar ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 International partners/ Multilateral agency 8.5 Independent Government Institution 7.3 Other 7.0 PMU/ Consultant/ Contractor on Bank 6.8 project Employee of Ministry/ Ministerial 6.3 Department/ Implementation Agency Private sector/ Financial sector/ Private 6.2 bank Academia/ Research institute/ Think tank 5.8 Office of Minister 5.8 Media 5.3 NGO/ CBO/ Trade Union 4.9 “The World Bank meets Croatia's needs for knowledge services (e.g., research analysis, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") 26 The World Bank Croatia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research Percentage of Respondents (N=192) 0% 10% 20% 30% 40% Economic growth 36% Public sector reform 35% Education 32% Domestic private sector development 29% Governance 18% Public financial management 12% Job creation/employment 12% Foreign direct investment 11% Energy 11% Agricultural development 10% Poverty reduction 8% Law and justice 7% Anti corruption 7% Rural development 7% Social protection 6% Information and communications technology 6% EU integration and EU income convergence 6% Equality of opportunity 5% Trade and exports 4% Health 4% Monitoring and evaluation 3% Climate change 3% Environmental sustainability 3% “When thinking about the development challenges in Croatia, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 27 The World Bank Croatia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  There were significant stakeholder group differences in their ratings of the World Bank’s knowledge and research effectiveness in terms of enhancing knowledge and/or skills; providing support for program implementation; and contributing to good policy making. International partners, respondents from multilateral agencies, and ‘other’ organizations gave the highest ratings for the Bank’s effectiveness whereas respondents from NGOs/CBOs/trade unions gave significantly lower ratings. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Enhancing your knowledge and/or skills 6.7 Providing support for program 6.4 implementation Raising your awareness of the particular topic 6.2 Contributing to good policy making 6.1 Stimulating public debate/dialogue 6.0 “How effective do you believe the World Bank’s knowledge and research are at… in Croatia?" (1-"Not effective at all", 10-"Very effective") 28 The World Bank Croatia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Qualities  There were significant differences between stakeholder groups across three of these qualities of the World Bank’s knowledge and research: accessibility (well written and easy to understand), relevance to Croatia’s development priorities, and including appropriate level of stakeholder involvement during preparation. For the most part, international partners, respondents from multilateral agencies, PMUs/consultants on Bank supported projects, and independent government institutions gave the highest ratings regarding these three aspects of the Bank’s knowledge and research whereas respondents from NGOs/CBOs/trade unions and the media tended to give significantly lower ratings.  There were significant differences between two geographic locations. Respondents from Zagreb gave significantly higher ratings for the Bank’s knowledge and research being adaptable to Croatia's specific development challenges and country circumstances than respondents from other geographic areas in Croatia. Mean Rating 1 2 3 4 5 6 7 8 9 10 A source of relevant information on global good 7.2 practices Are appropriately translated 6.9 Are accessible (well written and easy to 6.6 understand) Are relevant to Croatia's development priorities 6.5 Provide feasible recommendations 6.4 Are adaptable to Croatia's specific development 6.3 challenges and country circumstances* Are timely 6.3 Include appropriate level of stakeholder 6.2 involvement during preparation Are adequately disseminated 6.0 “To what extent do you believe that the World Bank’s knowledge and research... in Croatia?" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 29 The World Bank Croatia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Contribution (Indicator Question)  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for the significance of the contribution that the World Bank’s knowledge and research make to development results in Croatia. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 International partners/ Multilateral agency 7.8 Independent Government Institution 7.3 Other 7.0 Academia/ Research institute/ Think tank 6.7 PMU/ Consultant/ Contractor on Bank 6.4 project Media 6.3 Employee of Ministry/ Ministerial 6.3 Department/ Implementation Agency NGO/ CBO/ Trade Union 5.9 Private sector/ Financial sector/ Private 5.6 bank Office of Minister 5.6 “Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? (1-"Not significant at all", 10-"Very significant") 30 The World Bank Croatia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Technical Quality (Indicator Question)  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for the technical quality of the World Bank’s knowledge and research. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 International partners/ Multilateral agency 9.2 Other 8.0 Independent Government Institution 7.8 Academia/ Research institute/ Think tank 7.6 PMU/ Consultant/ Contractor on Bank 7.5 project Employee of Ministry/ Ministerial 7.4 Department/ Implementation Agency Private sector/ Financial sector/ Private 7.2 bank Media 7.1 NGO/ CBO/ Trade Union 6.9 Office of Minister 6.7 “Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale?" (1-"Very low technical quality", 10-"Very high technical quality") 31 The World Bank Croatia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Linkage to Non-Bank Expertise Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 International partners/ Multilateral agency 7.9 PMU/ Consultant/ Contractor on Bank 7.2 project Other 6.8 Employee of Ministry/ Ministerial 6.8 Department/ Implementation Agency Media 6.4 Academia/ Research institute/ Think tank 6.3 Private sector/ Financial sector/ Private 6.3 bank NGO/ CBO/ Trade Union 6.1 Independent Government Institution 5.8 Office of Minister 5.6 “Overall, how effective is the World Bank at providing linkage to non -Bank expertise (i.e., global knowledge sharing, etc.)?" (1-"Not effective at all", 10-"Very effective") 32 The World Bank Croatia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: World Bank’ Fee-For-Service Products/Services Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 International partners/ Multilateral agency 8.7 Other 7.3 Employee of Ministry/ Ministerial 7.0 Department/ Implementation Agency Media 6.9 PMU/ Consultant/ Contractor on Bank 6.7 project Academia/ Research institute/ Think tank 6.7 Office of Minister 6.4 Private sector/ Financial sector/ Private 6.2 bank NGO/ CBO/ Trade Union 6.2 Independent Government Institution 6.1 “To what extent do you believe Croatia COULD receive value for money from the World Bank’s products/services offered on a fee-for-service basis?" (1-"To no degree at all", 10-"To a very significant degree") 33 The World Bank Croatia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Most Effective Percentage of Respondents (N=195) 0% 10% 20% 30% 40% 50% 60% 70% Investment lending 66% Technical assistance 45% Capacity development 40% Policy based lending/ budget support to… 19% Knowledge products/services 14% Don’t know 4% Trust Fund management 2% Other 1% “Which World Bank instruments do you believe are the MOST effective in helping Croatia achieve EU integration and EU income convergence? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) Instruments: Least Effective Percentage of Respondents (N=189) 0% 10% 20% 30% 40% 50% Trust Fund management 44% Don’t know 29% Policy based lending/ budget support to… 26% Knowledge products/services 22% Capacity development 17% Investment lending 11% Technical assistance 10% Other < 1% “Which World Bank instruments do you believe are LEAST effective in helping Croatia achieve EU integration and EU income convergence? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 34 The World Bank Croatia Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Meeting Croatia’s Needs (Indicator Question)  International partners, respondents from multilateral agencies, and ‘other’ organizations had the highest levels of agreement that the Bank’s financial instruments meet Croatia’s needs whereas respondents from private sector organizations/financial sector/private banks had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 International partners/ Multilateral agency 7.1 Other 7.0 PMU/ Consultant/ Contractor on Bank 6.9 project Employee of Ministry/ Ministerial 6.6 Department/ Implementation Agency Independent Government Institution 6.5 Academia/ Research institute/ Think tank 6.4 Office of Minister 5.4 NGO/ CBO/ Trade Union 5.3 Media 5.2 Private sector/ Financial sector/ Private 5.1 bank “The World Bank's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Results, etc.) meet the needs Croatia" (1-"Strongly disagree", 10-"Strongly agree") 35 The World Bank Croatia Country Survey 2012 VIII. How the World Bank Operates The World Bank’s Work in Croatia  Respondents in this year’s country survey had significantly lower levels of agreement that the Bank currently plays a relevant role in development in Croatia and that its work is aligned with respondents’ development priorities compared to respondents from the FY’03 country survey.  There were significant stakeholder group differences in their levels of agreement that the Bank currently plays a relevant role in development in Croatia, that its work is aligned with respondents’ development priorities, and that its programs and strategies are realistic. International partners, respondents from multilateral agencies, and independent government institutions tended to have the highest levels of agreement with these statements, whereas respondents from NGOs/CBOs/trade unions and private sector organizations/financial sector/private banks tended to have significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.2 The World Bank treats clients and stakeholders 7.5 in Croatia with respect 7.7 6.4 The World Bank supports programs and 6.4 strategies that are realistic for Croatia 6.8 The World Bank’s work is aligned with what I 5.9 consider the development priorities for this 6.3 country^ 6.7 FY 2012 5.6 Overall the World Bank currently plays a FY 2008 5.9 relevant role in development in Croatia^ 6.7 FY 2003 “To what extent do you agree with the following statements about the World Bank’s work in Croatia, on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") (^FY 2012 significantily different from FY 2003.) 36 The World Bank Croatia Country Survey 2012 VIII. How the World Bank Operates (continued) Overall Perceptions  Respondents across all stakeholder groups, both geographic locations, and FY’03, FY’08, and FY’12 country surveys had statistically similar levels of agreement for all these aspects of World Bank’s work in Croatia. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.5 The World Bank disburses funds promptly 7.9 8.2 Working with the World Bank increases 7.5 7.2 Croatia's institutional capacity 7.2 Where country systems are adequate, the 7.3 World Bank makes appropriate use of them* The World Bank effectively monitors and 7.3 7.6 evaluates the projects and programs it supports 7.6 The World Bank’s teams and visits are well 7.3 coordinated The World Bank provides effective 7.2 implementation support The World Bank ensures consistency and 7.0 continuity through staff changes The World Bank imposes reasonable conditions 6.9 7.0 on its lending The World Bank’s approvals and reviews are 6.8 FY 2012 done in a timely fashion FY 2008 The World Bank’s "Safeguard Policy" 6.6 FY 2003 requirements are reasonable “To what extent do you agree/disagree with the following statements, on on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") *Indicator Question 37 The World Bank Croatia Country Survey 2012 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Respondents in this year’s country survey gave significantly lower ratings for staff accessibility, straightforwardness and honesty, and flexibility in terms of the changing country circumstances, compared to respondents in the FY’08 and FY’03 country surveys.  There were significant stakeholder group differences in their ratings across eight of these aspects of the Bank being an effective development partner: collaboration with international and European partners, staff accessibility, openness, straightforwardness and honesty, being inclusive, responsiveness, collaboration with groups outside of the Government, and flexibility in terms of the Bank's products and services. International partners and respondents from multilateral agencies tended to have the highest ratings for these eight aspects whereas respondents from private sector organizations/financial sector/private banks tended to have significantly lower ratings.  There were significant differences between two geographic locations. Respondents from Zagreb gave significantly higher ratings for staff accessibility than respondent from other geographic areas. 38 The World Bank Croatia Country Survey 2012 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner (continued) Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with international and 7.5 European partners* 7.4 Follow through over time 7.3 Collaboration with the Government* 6.9 Staff accessibility 7.5 7.8 Openness (sharing data and other 6.7 information)* 6.7 Straightforwardness and honesty 7.9 8.1 6.2 Being inclusive 6.1 Responsiveness* Collaboration with groups outside of the 5.9 Government* FY 2012 Flexibility (in terms of the World Bank's 5.6 FY 2008 products and services) FY 2003 Flexibility (in terms of changing country 5.6 6.1 circumstances) “To what extent is the World Bank an effective development partner in Croatia in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 39 The World Bank Croatia Country Survey 2012 IX. The Future Role of the World Bank in Croatia Role Significance: EU integration and EU income convergence  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for the Bank’s role in Croatia’s EU integration and EU income convergence in the near future. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 “How significant a role do you believe the World Bank SHOULD play in Croatia’s EU integration and EU income convergence in the near future?" (1-"Not significant at all", 10-"Very significant role") Making the Bank of Greater Value Percentage of Respondents (N=189) 0% 10% 20% 30% 40% 50% 60% Increase EU funds absorption 57% Reduce the complexity of obtaining World Bank 34% financing Improve the quality of its experts as related to 24% Croatia's specific challenges Offer more innovative financial products 22% Offer more innovative knowledge services 15% Improve the competitiveness of its financing 11% compared to markets Provide more adequate data/knowledge/ 7% statistics/figures on Croatia's economy Work faster 5% Focus primarily on advocacy issues 5% Ensure greater selectivity in its work 5% Other 3% Introduce Fee-Based services 1% “Which of the following SHOULD the World Bank do to make itself of greater value in Croatia? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 40 The World Bank Croatia Country Survey 2012 IX. The Future Role of the World Bank in Croatia (continued) Collaborating in Croatia  Respondents indicated that the World Bank should work more closely with the private sector and local governments to ensure better development results in Croatia. Percentage of Respondents (N=192) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Private sector 43% Local Government 42% Beneficiaries 29% Academia/think tanks/research institutes 28% NGOs 16% International Financial Institutions 7% Media 6% Community Based Organizations (CBOs) 6% European Commission 5% Parliament 5% European institutions 4% Other 2% Foundations < 1% “In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 41 The World Bank Croatia Country Survey 2012 IX. The Future Role of the World Bank in Croatia (continued) Influencing the Global Development Agenda  Respondents across all stakeholder groups had statistically similar ratings for the extent to which the World Bank should seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.). Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.7 Other 8.4 NGO/ CBO/ Trade Union 7.9 Private sector/ Financial sector/ Private 7.8 bank Academia/ Research institute/ Think tank 7.8 International partners/ Multilateral agency 7.7 Independent Government Institution 7.7 PMU/ Consultant/ Contractor on Bank 7.6 project Media 7.6 Office of Minister 7.4 Employee of Ministry/ Ministerial 7.0 Department/ Implementation Agency “To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods”, on a ten -point scale?" (1 - "To no degree at all", 10 - "To a very significant degree") 42 The World Bank Croatia Country Survey 2012 X. Communication and Openness Information Sources Percentage of Respondents (N=191) 0% 10% 20% 30% 40% 50% 60% 70% 80% Internet 78% Local newspapers 43% Local television 32% Periodicals 23% International newspapers 8% Social media (Facebook, Twitter, Youtube) 3% Other 3% International television 2% Local radio 2% Mobile phones 1% “Where do you get most of your information about economic and social development issues in Croatia? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 43 The World Bank Croatia Country Survey 2012 X. Communication and Openness (continued) Information Sources (continued) Percentage of Respondents (N=195) 0% 10% 20% 30% 40% 50% World Bank website 48% e-Newsletters 42% World Bank seminars/ 32% workshops/conferences Direct contact with World Bank (i.e., face 25% to face meetings/discussions) World Bank publications and other written 22% materials Social media (Facebook, Twitter, Youtube) 7% Instant messaging 4% Mobile phones 2% Blogs 1% Other 1% World Bank Public Information Center < 1% “How would you prefer to receive information from the World Bank? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 44 The World Bank Croatia Country Survey 2012 X. Communication and Openness (continued) Access to Information  Respondents across all stakeholder groups and both geographic locations gave statistically similar responses to the following questions. Percentage of Respondents (N=182) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes 29% No 71% “Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?” Percentage of Respondents (N=184) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes 15% No 85% “Have you requested information from the World Bank on its activities in the past year?" Percentage of Respondents (N=28) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes 89% No 11% “Were you able to obtain this information?” 45 The World Bank Croatia Country Survey 2012 X. Communication and Openness (continued) Access to Information (continued) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use more data from the World Bank as a 6.0 result of the organization’s Open Data policy “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Internet Access Percentage of Respondents (FY 2012 N=187; FY 2008 N=201) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 100% Yes 99% 0.0 No FY 2012 1% FY 2008 “Do you have access to the Internet?” 46 The World Bank Croatia Country Survey 2012 X. Communication and Openness (continued) Website Usage Percentage of Respondents (FY 2012 N=189; FY 2008 N=201) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 87% Yes 87% 13% No FY 2012 13% FY 2008 “Do you use/have you used the World Bank website?”  The majority of respondents across most stakeholder groups indicated that they had used the Bank’s country website, except respondents from PMUs/consultants on Bank supported projects who were significantly more likely to use the Bank’s main website . Percentage of Respondents (FY 2012 N=174; FY 2008 N=176) 0% 10% 20% 30% 40% 50% 60% 70% 80% 61% The World Bank's country website 59% FY 2012 39% The World Bank's main website FY 2008 41% “Which do you primarily use ?” 47 The World Bank Croatia Country Survey 2012 X. Communication and Openness (continued) Website Evaluation Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank’s 7.6 websites useful I find the World Bank websites easy to 7.0 navigate “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank is responsive to my 7.3 information requests and inquiries When I need information from the World 7.3 Bank I know how to find it “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) 48 The World Bank Croatia Country Survey 2012 X. Communication and Openness (continued) Public Information Centers Percentage of Respondents (FY 2012 N=192; FY 2008 N=194) 0% 10% 20% 30% 40% 50% 60% 70% 80% 12% Yes 6% 63% No 74% 25% I don’t know what a PIC is 20% “Do you use/have you used the World Bank’s Public Information Centers (PICs) in Croatia?” (Respondents chose from a list.) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank’s PIC is a valuable source of information related to development in 6.3 Croatia “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) 49 The World Bank Croatia Country Survey 2012 XI. Appendices A. Responses to All Questions across All Respondents ..................... 51 B. Responses to All Questions by Stakeholder Groups ..................... 67 C. Responses to All Questions by Geographic Location .................... 87 D. Responses to All Questions by Year ............................................ 101 E. Indicator Questions as a Function of Exposure to the Bank ........ 104 F. World Bank Client Survey 2012 – Croatia Questionnaire ........... 105 CROATIA 50 The World Bank Croatia Country Survey 2012 Appendix A: Responses to All Questions across All Respondents (N=198) A. General Issues facing Croatia Percentage of Respondents 1. In general, would you say that Croatia is headed in...? (N=183) The right direction 41.0% The wrong direction 18.6% Not sure 40.4% 2. Listed below are a number of development priorities in Percentage of Respondents (N=163) Croatia. Please identify which of these you consider the Most 2nd Most 3rd Most 1st, 2nd, and 3d most important development priority? Important Important Important Combined Economic growth 26.4% 7.0% 6.7% 40.1% Job creation/employment 13.8% 16.5% 9.8% 40.1% Education 17.0% 6.3% 9.8% 33.1% Public sector reform 9.4% 14.6% 8.6% 32.6% Domestic private sector development 5.7% 8.2% 6.1% 20.0% Public financial management 2.5% 8.9% 6.1% 17.5% Foreign direct investment 5.0% 5.1% 4.3% 14.4% Law and justice 3.1% 5.1% 6.1% 14.3% Anti corruption 3.1% 3.2% 8.0% 14.3% Governance 3.1% 5.1% 4.3% 12.5% EU integration and EU income convergence 3.1% 4.4% 4.3% 11.9% Rural development 1.3% 1.9% 3.1% 6.2% Environmental sustainability 0.0% 3.2% 2.5% 5.6% Health 1.3% 1.3% 1.8% 4.4% Social protection 0.6% 1.3% 2.5% 4.3% Equality of opportunity 1.3% 1.3% 1.2% 3.8% Poverty reduction 0.6% 1.3% 1.8% 3.7% Energy 0.6% 0.6% 2.5% 3.7% Agricultural development 0.0% 1.3% 1.8% 3.1% Regulatory framework 0.0% 1.3% 1.2% 2.5% Trade and exports 0.0% 1.3% 0.6% 1.9% Information and communications technology 0.6% 0.6% 0.0% 1.3% Global integration 0.0% 0.6% 0.6% 1.2% Transport 0.0% 0.0% 1.2% 1.2% Regional integration 0.0% 0.0% 1.2% 1.2% Crime and violence 0.6% 0.0% 0.0% 0.6% Natural resource management 0.6% 0.0% 0.0% 0.6% Gender 0.0% 0.0% 0.6% 0.6% Water and sanitation 0.0% 0.0% 0.6% 0.6% Urban development 0.0% 0.0% 0.6% 0.6% Communicable/non-communicable disease 0.0% 0.0% 0.6% 0.6% Basic infrastructure 0.0% 0.0% 0.6% 0.6% Disaster management 0.0% 0.0% 0.6% 0.6% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 51 The World Bank Croatia Country Survey 2012 A. General Issues facing Croatia (continued) 3. The EU integration process encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to achieving EU integration and EU income Percentage of Respondents convergence for Croatia? (Choose no more than THREE) (Responses Combined; N=196) Economic growth 49.0% Education 32.7% Public sector reform 24.0% Law and justice 21.4% Anti corruption 20.4% Domestic private sector development 19.9% Foreign direct investment 19.4% Job creation/employment 18.4% Governance 12.8% Regulatory framework 10.7% Public financial management 10.7% Environmental sustainability 7.1% Rural development 5.1% Information and communications technology 5.1% Agricultural development 5.1% Regional integration 4.6% Equality of opportunity 4.1% Transport 4.1% Trade and exports 4.1% Basic infrastructure 3.1% Energy 3.1% Natural resource management 3.1% Global integration 2.6% Social protection 2.0% Poverty reduction 2.0% Water and sanitation 1.5% Gender 1.0% Monitoring and evaluation 1.0% Climate change 0.5% Urban development 0.5% Health 0.5% Financial markets 0.5% Disaster management 0.0% Crime and violence 0.0% Communicable/non-communicable disease 0.0% 52 The World Bank Croatia Country Survey 2012 A. General Issues facing Croatia (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating Percentage of Respondents economic growth in Croatia? (Choose no more than THREE) (Responses Combined; N=197) Foreign direct investment 41.1% Domestic private sector development 33.0% Education 29.9% Job creation/employment 23.9% Public sector reform 17.3% Governance 15.7% Anti corruption 15.2% Energy 13.7% Public financial management 13.7% Agricultural development 12.7% Regulatory framework 12.2% Trade and exports 11.2% Rural development 10.7% Equality of opportunity 7.6% Information and communications technology 7.6% EU integration and EU income convergence 7.1% Law and justice 5.1% Natural resource management 3.6% Environmental sustainability 3.0% Global integration 2.5% Regional integration 2.5% Transport 2.5% Monitoring and evaluation 2.5% Basic infrastructure 2.0% Water and sanitation 1.5% Financial markets 1.0% Social protection 0.5% Climate change 0.0% Disaster management 0.0% Urban development 0.0% Communicable/non-communicable disease 0.0% Gender 0.0% Health 0.0% Crime and violence 0.0% B. Overall Attitudes toward the World Bank Familiarity N Mean SD 1. How familiar are you with the work of the World Bank in Croatia, on a ten- 197 6.42 2.22 point scale? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness in 175 6.49 2.00 Croatia, on a ten-point scale. (1-Not effective at all, 10-Very effective) 53 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Staff Preparedness N Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Croatia solve its most complicated 165 7.08 2.17 development challenges, on a ten-point scale? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank can have the most impact on development results in Croatia, in which sectoral areas do you believe the World Bank should focus most of its attention and Percentage of Respondents resources in Croatia? (Choose no more than THREE) (Responses Combined; N=195) Public sector reform 31.3% Education 26.7% Domestic private sector development 26.2% Public financial management 23.1% Economic growth 22.6% Governance 21.0% Job creation/employment 17.4% Foreign direct investment 13.8% Rural development 10.3% Energy 9.7% Agricultural development 9.2% EU integration and EU income convergence 7.7% Social protection 7.2% Poverty reduction 7.2% Environmental sustainability 7.2% Regulatory framework 7.2% Basic infrastructure 6.7% Transport 5.6% Financial markets 5.1% Global integration 5.1% Anti corruption 5.1% Law and justice 4.6% Regional integration 2.6% Health 2.6% Information and communications technology 2.6% Monitoring and evaluation 2.1% Trade and exports 2.1% Equality of opportunity 1.5% Natural resource management 1.5% Gender 1.0% Water and sanitation 1.0% Crime and violence 0.5% Climate change 0.5% Urban development 0.0% Communicable/non-communicable disease 0.0% Disaster management 0.0% 54 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=177) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Croatia? Value Value Combined Financial resources 39.0% 13.1% 52.1% Technical assistance 23.2% 26.9% 50.0% Policy advice 15.8% 12.6% 28.4% Mobilizing third party financial resources 11.3% 7.4% 18.7% Training/capacity building 3.4% 14.3% 17.7% Knowledge products/studies/analyses 2.3% 9.7% 12.0% Linkage to non-Bank expertise (i.e., global knowledge sharing) 2.3% 7.4% 9.7% Coordination with international and European partners 1.1% 7.4% 8.6% Convening/facilitating 0.6% 1.1% 1.7% Data 1.1% 0.0% 1.1% Other 0.0% 0.0% 0.0% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Croatia? (Choose no more than TWO) (Responses Combined; N=182) Too bureaucratic in its operational policies and procedures 26.4% Too influenced by developed countries 19.8% World Bank processes too slow and complex 19.8% Not willing to honestly criticize policies and reform efforts in the country 16.5% Not exploring alternative policy options 15.9% Imposing technocratic solutions without regard to political realities 13.7% Not collaborating enough with non-state actors 11.5% Not adequately sensitive to political/social realities in Croatia 11.5% Not aligned with country priorities 10.4% Not enough public disclosure of its work 9.9% Staff too inaccessible 6.0% Arrogant in its approach 4.4% The credibility of its knowledge/data 4.4% Other 4.4% Not client focused 3.8% Not aligned with European institutions' and IFIs' work 2.2% 55 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) 7. Which World Bank instruments do you believe are the MOST effective in helping Croatia achieve EU integration and EU income convergence? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=195) Investment lending 65.6% Technical assistance 44.6% Capacity development 40.0% Policy based lending/ budget support to the Government 19.0% Knowledge products/services 14.4% Don’t know 3.6% Trust Fund management 1.5% Other 1.0% 8. Which World Bank instruments do you believe are LEAST effective in helping Croatia achieve EU integration and EU income convergence? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=189) Trust Fund management 44.4% Don’t know 28.6% Policy based lending/ budget support to the Government 26.5% Knowledge products/services 21.7% Capacity development 16.9% Investment lending 11.1% Technical assistance 9.5% Other 0.5% Global Development Agenda N Mean SD 9. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate 185 7.69 1.98 change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? (1-To no degree at all, 10-To a very significant degree) 10. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better Percentage of Respondents development results there? (Choose no more than TWO) (Responses Combined; N=192) Private sector 43.2% Local Government 41.7% Beneficiaries 28.6% Academia/think tanks/research institutes 27.6% NGOs 16.1% International Financial Institutions 6.8% Media 6.3% Community Based Organizations (CBOs) 5.7% European Commission 5.2% Parliament 5.2% European institutions 4.2% Other 1.6% Foundations 0.5% 56 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Croatia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 11. Overall the World Bank currently plays a relevant role in development in Croatia 180 5.56 2.17 12. The World Bank’s work is aligned with what I consider the development priorities 176 5.93 2.23 for Croatia 13. The World Bank supports programs and strategies that are realistic for Croatia 171 6.44 2.17 14. The World Bank treats clients and stakeholders in Croatia with respect 176 7.22 2.20 Degree To what extent is the World Bank an effective development partner in Croatia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N Mean SD 15. Responsiveness 162 6.12 2.06 16. Flexibility (in terms of the institution’s products and services) 156 5.60 1.99 17. Flexibility (in terms of changing country circumstances) 155 5.55 2.05 18. Being inclusive 153 6.18 1.96 19. Openness (sharing data and other information) 166 6.71 2.29 20. Staff accessibility 156 6.89 2.31 21. Straightforwardness and honesty 164 6.69 2.35 22. Collaboration with groups outside of the Government (e.g., NGOs, academia, 136 5.88 2.21 private sector) 23. Collaboration with the Government 151 7.26 1.93 24. Collaboration with international and European partners 132 7.50 1.90 25. Follow through over time 156 7.44 2.02 26. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=182) Lack of/inadequate levels of capacity in Government 40.7% Reforms are not well thought out in light of country challenges 33.0% The Government works inefficiently 26.4% Political pressures and obstacles 23.6% The World Bank does not do adequate follow through/follow-up 15.9% There is not an adequate level of citizen/civil society participation 14.3% The World Bank is not sensitive enough to political/social realities on the 13.7% ground The World Bank works too slowly 12.1% Poor coordination with international and European partners 2.2% Other 2.2% 57 The World Bank Croatia Country Survey 2012 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in Croatia, on a ten point scale? (1-Not effective at all, 10-Very effective) N Mean SD 1. Anti corruption 122 5.39 2.43 2. Information and communications technology 121 5.99 2.00 3. Transport 128 6.33 1.94 4. Crime and violence 102 4.71 2.12 5. Law and justice 129 5.74 2.34 6. Urban development 116 5.87 2.26 7. Environmental sustainability 130 6.48 2.26 8. Regulatory framework 131 6.40 2.09 9. Basic infrastructure 126 6.61 2.09 10. Communicable/non-communicable disease 80 4.63 2.20 11. Poverty reduction 118 5.03 2.34 12. Gender 101 5.45 2.37 13. Domestic private sector development 120 5.08 2.42 14. Foreign direct investment 118 5.68 2.40 15. Water and sanitation 120 6.11 2.21 16. Trade and exports 105 5.43 2.21 17. Economic growth 132 5.58 2.42 18. Energy 120 5.78 2.24 19. Disaster management 81 4.56 2.10 20. Monitoring and evaluation 122 6.35 2.31 21. Public financial management 136 6.19 2.24 22. Job creation/employment 130 4.87 2.33 23. Financial markets 120 5.75 2.29 24. Equality of opportunity 109 5.20 2.53 25. Health 112 5.68 2.19 26. Rural development 114 5.47 2.15 27. Global integration 109 6.22 2.20 28. Governance 130 5.54 2.32 29. EU integration and EU income convergence 129 5.84 2.28 30. Education 133 5.68 2.25 31. Social protection 123 5.33 2.41 32. Climate change 106 5.31 2.34 33. Public sector reform 153 5.78 2.38 34. Regional integration 111 5.89 2.16 35. Agricultural development 118 5.36 2.07 36. Natural resource management 98 4.77 2.13 58 The World Bank Croatia Country Survey 2012 C. World Bank Effectiveness and Results (continued) Achieving Development Results N Mean SD 37. To what extent does the World Bank’s work help to achieve development results in Croatia, on a ten point scale? 179 6.10 1.91 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Croatia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 38. The World Bank’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the 178 6.31 2.17 needs of Croatia 39. The World Bank meets Croatia’s needs for knowledge services (e.g., research 176 6.30 2.24 analysis, technical assistance) D. The World Bank’s Knowledge 1. How frequently do you consult World Bank knowledge and research Percentage of Respondents (e.g., data, analysis, reports) in the work you do? (N=196) Weekly 5.1% Monthly 18.9% A few times a year 54.1% Rarely 17.9% Never 4.1% 59 The World Bank Croatia Country Survey 2012 D. The World Bank’s Knowledge (continued) 2. When thinking about the development challenges in Croatia, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=192) Economic growth 36.5% Public sector reform 34.9% Education 31.8% Domestic private sector development 29.2% Governance 17.7% Public financial management 12.0% Job creation/employment 12.0% Foreign direct investment 11.5% Energy 11.5% Agricultural development 10.4% Poverty reduction 7.8% Law and justice 7.3% Anti corruption 7.3% Rural development 6.8% Social protection 6.3% Information and communications technology 6.3% EU integration and EU income convergence 5.7% Equality of opportunity 4.7% Trade and exports 4.2% Health 3.6% Monitoring and evaluation 3.1% Climate change 3.1% Environmental sustainability 3.1% Water and sanitation 2.6% Financial markets 2.6% Transport 2.6% Regulatory framework 2.6% Regional integration 2.1% Urban development 1.6% Natural resource management 1.6% Gender 1.0% Basic infrastructure 1.0% Global integration 0.5% Disaster management 0.0% Crime and violence 0.0% Communicable/non-communicable disease 0.0% 60 The World Bank Croatia Country Survey 2012 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank’s knowledge and research are at … in Level of Effectiveness Croatia? (1-Not effective at all, 10-Very effective) N Mean SD 3. Raising your awareness of the particular topic 176 6.19 2.28 4. Stimulating public debate/dialogue 179 5.99 2.29 5. Enhancing your knowledge and/or skills 181 6.71 2.20 6. Contributing to good policy making 171 6.08 2.08 7. Providing support for program implementation 168 6.42 2.23 To what extent do you believe that the World Bank’s knowledge and research … in Degree Croatia? (1-To no degree at all, 10-To a very significant degree) N Mean SD 8. Are timely 164 6.29 2.14 9. Include appropriate level of stakeholder involvement during preparation 159 6.18 2.20 10. Are relevant to Croatia’s development priorities 163 6.48 2.15 11. Provide feasible recommendations 169 6.43 2.06 12. Are accessible (well written and easy to understand) 172 6.63 2.21 13. A source of relevant information on global good practices 171 7.22 2.16 14. Are adequately disseminated 161 6.00 2.39 15. Are appropriately translated 157 6.93 2.25 16. Are adaptable to Croatia’s specific development challenges and country 167 6.30 2.03 circumstances Overall Evaluations N Mean SD 17. Overall, how significant a contribution do you believe the World Bank ’s knowledge and research make to development results in your country, on a ten 182 6.46 1.94 point scale? (1-Not significant at all, 10-Very significant) 18. Overall, how would you rate the technical quality of the World Bank ’s knowledge/research, on a ten point scale? 179 7.53 1.82 (1-Very low technical quality, 10-Very high technical quality) 19. Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e., global knowledge sharing, etc.)? 151 6.56 2.15 (1-Not effective at all, 10-Very effective) 20. To what extent do you believe Croatia COULD receive value for money from the World Bank’s products/services offered on a fee-for-service basis? 150 6.88 1.91 (1-To no degree at all, 10-To a very significant degree) 61 The World Bank Croatia Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten Level of Agreement point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 1. The World Bank disburses funds promptly 121 7.53 2.21 2. The World Bank effectively monitors and evaluates the projects and programs it 164 7.28 2.12 supports 3. The World Bank’s approvals and reviews are done in a timely fashion 147 6.78 2.16 4. The World Bank’s "Safeguard Policy" requirements are reasonable 134 6.57 2.13 5. The World Bank imposes reasonable conditions on its lending 153 6.88 2.18 6. Working with the World Bank increases Croatia's institutional capacity 179 7.49 1.97 7. The World Bank ensures consistency and continuity through staff changes 127 7.02 2.18 8. The World Bank’s teams and visits are well coordinated 149 7.28 2.18 9. Where country systems are adequate, the World Bank makes appropriate use of 134 7.32 2.04 them 10. The World Bank provides effective implementation support 160 7.18 2.11 F. The Future Role of the World Bank in Croatia The Bank’s Role N Mean SD 1. How significant a role do you believe the World Bank SHOULD play in Croatia’s EU integration and EU income convergence in the near future, on a ten point scale? 191 7.29 2.03 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of Percentage of Respondents greater value in Croatia? (Choose no more than TWO) (Responses Combined; N=189) Increase EU funds absorption 56.6% Reduce the complexity of obtaining World Bank financing 33.9% Improve the quality of its experts as related to Croatia's specific challenges 24.3% Offer more innovative financial products 22.2% Offer more innovative knowledge services 14.8% Improve the competitiveness of its financing compared to markets 11.1% Provide more adequate data/knowledge/statistics/figures on Croatia's 6.9% economy Work faster 5.3% Focus primarily on advocacy issues 4.8% Ensure greater selectivity in its work 4.8% Other 3.2% Introduce Fee-Based services 1.1% 62 The World Bank Croatia Country Survey 2012 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Croatia? (Choose no more than TWO) (Responses Combined; N=191) Internet 78.0% Local newspapers 42.9% Local television 32.5% Periodicals 23.0% International newspapers 7.9% Social media (Facebook, Twitter, Youtube) 2.6% Other 2.6% International television 2.1% Local radio 1.6% Mobile phones 1.0% International radio 0.0% Blogs 0.0% Instant messaging 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=195) World Bank website 48.2% e-Newsletters 42.1% World Bank seminars/workshops/conferences 31.8% Direct contact with World Bank (i.e., face to face meetings/discussions) 25.1% World Bank publications and other written materials 21.5% Social media (Facebook, Twitter, Youtube) 7.2% Instant messaging 3.6% Mobile phones 2.1% Blogs 1.0% Other 1.0% World Bank Public Information Center 0.5% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=182) Yes 28.6% No 71.4% 4. Have you requested information from the World Bank on its activities Percentage of Respondents in the past year? (N=184) Yes 14.7% No 85.3% Percentage of Respondents 5. Were you able to obtain this information? (N=28) Yes 89.3% No 10.7% Percentage of Respondents 6. Do you have access to the Internet? (N=187) Yes 100.0% No 0.0% 63 The World Bank Croatia Country Survey 2012 G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have used the World Bank website? (N=189) Yes 86.8% No 13.2% Percentage of Respondents 8. Which do you primarily use? (N=174) The World Bank’s country website 61.5% The World Bank’s main website 38.5% 9. Do you use/have you used the World Bank’s Public Information Percentage of Respondents Centers (PICs) in Croatia? (N=192) Yes 12.0% No 63.0% I don’t know what a PIC is 25.0% Please rate how much you agree with the following statements, on a ten point Level of Agreement scale. (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. I use more data from the World Bank as a result of the organization’s Open 146 6.03 2.39 Data policy 11. The World Bank’s PIC is a valuable source of information related to 39 6.33 2.06 development in Croatia 12. I find the World Bank websites easy to navigate 158 6.97 1.82 13. I find the information on the World Bank’s websites useful 162 7.58 1.76 14. When I need information from the World Bank I know how to find it 178 7.29 2.41 15. The World Bank is responsive to my information requests and inquiries 125 7.30 2.29 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=192) Employee of a Ministry, Ministerial Department or Implementation Agency 21.9% Academia/Research institute/Think tank 13.5% Project Management Unit (PMU) overseeing implementation of project 8.3% NGO 8.3% Other 8.3% Media (Press, Radio, TV, Web, etc.) 5.7% International Partners 5.2% Office of Minister 4.7% Independent Government Institution (i.e., Regulatory Agency, Central 4.7% Bank/oversight institution) Financial sector/Private bank 3.6% Consultant/Contractor working on World Bank supported project/program 3.1% Private sector organization 3.1% Judiciary branch 2.6% Office of Parliamentarian 2.1% Local Government office or staff 2.1% Multilateral agency 1.0% Community Based Organization (CBO) 1.0% Trade Union 0.5% 64 The World Bank Croatia Country Survey 2012 H. Background Information (continued) 2. Please identify the primary specialization of your work. (Please mark Percentage of Respondents only ONE response) (N=187) Education 9.1% Other 8.6% Transport 7.5% EU integration and EU income convergence 6.4% Economic growth 5.9% Financial markets 5.9% Public financial management 5.3% Information and communications technology 4.3% Environmental sustainability 3.7% Social protection 3.7% Domestic private sector development 3.2% Governance 3.2% Health 3.2% Law and justice 3.2% Water and sanitation 2.7% Agricultural development 2.1% Basic infrastructure 2.1% Foreign direct investment 2.1% Poverty reduction 2.1% Anti corruption 1.6% Energy 1.6% Public sector reform 1.6% Regional integration 1.6% Trade and exports 1.6% Crime and violence 1.1% Equality of opportunity 1.1% Gender 1.1% Job creation/employment 1.1% Regulatory framework 1.1% Rural development 1.1% Monitoring and evaluation 0.5% Urban development 0.5% 65 The World Bank Croatia Country Survey 2012 H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Percentage of Respondents Bank in your country? (N=194) Yes 58.2% No 41.8% 4. Which of the following describes most of your exposure to the World Percentage of Respondents Bank in Croatia? (Choose no more than TWO) (N=193) Use World Bank reports/data 33.7% Collaborate as part of my professional duties 33.7% Engage in World Bank related/sponsored events/activities 31.6% Use World Bank website for information, data, research, etc. 28.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 19.7% Percentage of Respondents 5. Which best represents your geographic location? (N=192) Zagreb area 83.9% Dalmatia 4.7% Kvarner 4.2% Continental Croatia 2.6% Istria 2.6% Slavonia 2.1% 66 The World Bank Croatia Country Survey 2012 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Croatia In general, would you say that Croatia is headed in...? Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other The right direction* 77.8% 47.4% 28.6% 40.0% 25.0% 23.5% 22.2% 25.0% 32.0% 64.3% The wrong direction 0.0% 7.9% 14.3% 20.0% 41.7% 47.1% 44.4% 25.0% 16.0% 7.1% Not sure 22.2% 44.7% 57.1% 40.0% 33.3% 29.4% 33.3% 50.0% 52.0% 28.6% Listed below are a number of development priorities in Croatia. Please identify which of these you consider the 1st, 2nd, and 3d most impo rtant development priority. 1st Most Important Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Rural development 0.0% 0.0% 6.3% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Education* 12.5% 5.7% 25.0% 18.2% 9.1% 25.0% 33.3% 0.0% 40.9% 0.0% Social protection 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Public sector reform 12.5% 2.9% 6.3% 9.1% 18.2% 12.5% 11.1% 0.0% 9.1% 15.0% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 12.5% 5.7% 12.5% 0.0% 9.1% 0.0% 0.0% 14.3% 4.5% 0.0% Foreign direct investment 0.0% 11.4% 0.0% 0.0% 9.1% 0.0% 0.0% 14.3% 0.0% 5.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 18.2% 0.0% 6.3% 0.0% 14.3% 0.0% 5.0% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 0.0% 2.9% 0.0% 9.1% 9.1% 0.0% 0.0% 0.0% 4.5% 0.0% Job creation/employment 0.0% 22.9% 12.5% 9.1% 9.1% 12.5% 33.3% 0.0% 9.1% 15.0% Governance 12.5% 5.7% 6.3% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 9.1% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Health 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% EU integration and EU income convergence 0.0% 0.0% 0.0% 9.1% 0.0% 6.3% 0.0% 0.0% 4.5% 10.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% Economic growth 37.5% 37.1% 31.3% 9.1% 18.2% 18.8% 22.2% 42.9% 22.7% 25.0% Law and justice 0.0% 0.0% 0.0% 9.1% 0.0% 6.3% 0.0% 14.3% 0.0% 10.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 The World Bank Croatia Country Survey 2012 A. General Issues facing Croatia (continued) Listed below are a number of development priorities in Croatia. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority . nd Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ 2 Most Important Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Rural development 12.5% 2.9% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 0.0% 8.6% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 13.6% 10.0% Social protection 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 0.0% 5.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector reform 25.0% 5.7% 25.0% 20.0% 27.3% 18.8% 11.1% 14.3% 22.7% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development* 12.5% 0.0% 6.3% 0.0% 45.5% 6.3% 0.0% 0.0% 13.6% 5.0% Foreign direct investment 12.5% 2.9% 0.0% 20.0% 9.1% 0.0% 0.0% 14.3% 4.5% 5.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 11.1% 0.0% 0.0% 10.0% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 0.0% 5.7% 18.8% 20.0% 9.1% 6.3% 0.0% 0.0% 0.0% 25.0% Job creation/employment 12.5% 28.6% 6.3% 10.0% 0.0% 12.5% 11.1% 42.9% 9.1% 20.0% Governance 12.5% 5.7% 6.3% 0.0% 0.0% 0.0% 11.1% 14.3% 4.5% 5.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 5.7% 0.0% 10.0% 0.0% 6.3% 0.0% 0.0% 4.5% 0.0% Equality of opportunity 0.0% 2.9% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 4.5% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% EU integration and EU income convergence 12.5% 5.7% 6.3% 0.0% 0.0% 12.5% 11.1% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 5.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports* 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 0.0% 5.7% 6.3% 0.0% 0.0% 12.5% 11.1% 0.0% 9.1% 10.0% Law and justice 0.0% 5.7% 6.3% 10.0% 0.0% 0.0% 11.1% 0.0% 4.5% 5.0% Regulatory framework 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% *Significantly different between stakeholder groups 68 The World Bank Croatia Country Survey 2012 A. General Issues facing Croatia (continued) Listed below are a number of development priorities in Croatia. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority. rd Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ 3 Most Important Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Rural development 0.0% 2.8% 6.3% 0.0% 0.0% 17.6% 0.0% 0.0% 0.0% 0.0% Education 0.0% 5.6% 12.5% 9.1% 18.2% 5.9% 22.2% 14.3% 13.6% 5.0% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 10.0% Transport 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% Poverty reduction 0.0% 2.8% 0.0% 0.0% 0.0% 5.9% 0.0% 14.3% 0.0% 0.0% Public sector reform 11.1% 5.6% 18.8% 18.2% 9.1% 11.8% 0.0% 0.0% 9.1% 0.0% Regional integration 0.0% 0.0% 6.3% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 5.6% 6.3% 9.1% 0.0% 5.9% 11.1% 14.3% 4.5% 10.0% Foreign direct investment 0.0% 2.8% 0.0% 18.2% 0.0% 5.9% 0.0% 0.0% 4.5% 10.0% Water and sanitation 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 11.1% 6.3% 0.0% 18.2% 11.8% 11.1% 14.3% 0.0% 10.0% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 0.0% 2.8% 6.3% 0.0% 18.2% 0.0% 11.1% 14.3% 4.5% 10.0% Job creation/employment 11.1% 13.9% 18.8% 9.1% 0.0% 5.9% 11.1% 0.0% 18.2% 0.0% Governance* 0.0% 0.0% 0.0% 0.0% 27.3% 0.0% 0.0% 0.0% 13.6% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 5.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 11.1% 0.0% 0.0% 0.0% Health 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Energy 0.0% 5.6% 0.0% 0.0% 0.0% 5.9% 11.1% 0.0% 0.0% 0.0% EU integration and EU income convergence 11.1% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development* 0.0% 0.0% 6.3% 18.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 22.2% 2.8% 0.0% 0.0% 0.0% 5.9% 0.0% 14.3% 4.5% 20.0% Law and justice 11.1% 11.1% 0.0% 9.1% 0.0% 5.9% 11.1% 0.0% 4.5% 5.0% Regulatory framework 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Communicable/non-communicable disease 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global integration 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 69 The World Bank Croatia Country Survey 2012 A. General Issues facing Croatia (continued) The EU integration process encompasses work in many different areas. Which THREE areas of development listed below do you bel ieve would contribute most to achieving EU integration and EU income convergence for Croatia? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Water and sanitation 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% Equality of opportunity 0.0% 4.9% 4.5% 0.0% 0.0% 10.5% 0.0% 11.1% 3.8% 0.0% Economic growth 33.3% 53.7% 40.9% 58.3% 46.2% 36.8% 60.0% 44.4% 50.0% 51.7% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 22.2% 2.4% 4.5% 8.3% 7.7% 0.0% 0.0% 0.0% 7.7% 3.4% Gender 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 0.0% 4.9% 13.6% 8.3% 0.0% 5.3% 10.0% 11.1% 0.0% 3.4% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% Education 22.2% 34.1% 27.3% 0.0% 30.8% 36.8% 60.0% 22.2% 46.2% 31.0% Regulatory framework 33.3% 9.8% 4.5% 8.3% 23.1% 15.8% 0.0% 11.1% 7.7% 6.9% Basic infrastructure 0.0% 2.4% 4.5% 8.3% 0.0% 0.0% 0.0% 11.1% 0.0% 6.9% Social protection 11.1% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Law and justice 33.3% 24.4% 22.7% 8.3% 38.5% 15.8% 0.0% 22.2% 11.5% 31.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 11.1% 7.7% 6.9% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 2.4% 9.1% 0.0% 15.4% 0.0% 10.0% 11.1% 3.8% 6.9% Anti corruption 33.3% 17.1% 13.6% 25.0% 15.4% 36.8% 30.0% 22.2% 15.4% 20.7% Domestic private sector development* 0.0% 9.8% 22.7% 41.7% 30.8% 10.5% 30.0% 33.3% 34.6% 10.3% Foreign direct investment 11.1% 17.1% 27.3% 33.3% 15.4% 26.3% 10.0% 11.1% 15.4% 20.7% Global integration 0.0% 2.4% 0.0% 8.3% 7.7% 0.0% 0.0% 0.0% 3.8% 3.4% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 10.0% 0.0% 7.7% 3.4% Public sector reform* 33.3% 7.3% 27.3% 50.0% 38.5% 31.6% 30.0% 11.1% 11.5% 34.5% Monitoring and evaluation 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Governance 22.2% 14.6% 22.7% 16.7% 0.0% 21.1% 10.0% 11.1% 3.8% 10.3% Natural resource management 11.1% 4.9% 4.5% 0.0% 0.0% 0.0% 0.0% 11.1% 3.8% 0.0% Environmental sustainability 11.1% 9.8% 4.5% 0.0% 7.7% 5.3% 0.0% 0.0% 11.5% 6.9% Health 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 22.2% 14.6% 9.1% 25.0% 7.7% 10.5% 0.0% 11.1% 7.7% 3.4% Agricultural development 0.0% 7.3% 9.1% 0.0% 0.0% 5.3% 10.0% 11.1% 0.0% 6.9% Job creation/employment 0.0% 31.7% 13.6% 0.0% 7.7% 15.8% 30.0% 22.2% 23.1% 13.8% Financial markets 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 4.9% 13.6% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 6.9% Poverty reduction 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 3.4% *Significantly different between stakeholder groups 70 The World Bank Croatia Country Survey 2012 A. General Issues facing Croatia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to genera ting economic growth in Croatia? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Energy 11.1% 12.2% 4.5% 8.3% 23.1% 21.1% 9.1% 0.0% 19.2% 20.7% Equality of opportunity 0.0% 14.6% 4.5% 0.0% 7.7% 10.5% 9.1% 11.1% 0.0% 10.3% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% Global integration 11.1% 0.0% 0.0% 16.7% 0.0% 5.3% 0.0% 0.0% 3.8% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption* 33.3% 9.8% 18.2% 8.3% 15.4% 42.1% 18.2% 22.2% 3.8% 6.9% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 11.1% 9.8% 13.6% 8.3% 7.7% 21.1% 0.0% 11.1% 15.4% 6.9% Foreign direct investment 55.6% 48.8% 31.8% 50.0% 38.5% 26.3% 54.5% 33.3% 30.8% 41.4% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 2.4% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% Education* 11.1% 17.1% 36.4% 16.7% 30.8% 26.3% 36.4% 44.4% 61.5% 20.7% Information and communications technology 0.0% 12.2% 4.5% 8.3% 15.4% 5.3% 9.1% 11.1% 3.8% 6.9% Regulatory framework 0.0% 7.3% 22.7% 16.7% 23.1% 10.5% 9.1% 11.1% 23.1% 3.4% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 11.1% 12.2% 18.2% 0.0% 7.7% 5.3% 0.0% 22.2% 7.7% 20.7% Public sector reform* 22.2% 0.0% 18.2% 41.7% 23.1% 15.8% 36.4% 33.3% 19.2% 10.3% Regional integration 11.1% 0.0% 0.0% 0.0% 7.7% 5.3% 0.0% 0.0% 7.7% 0.0% Domestic private sector development 33.3% 41.5% 36.4% 33.3% 23.1% 15.8% 27.3% 22.2% 30.8% 34.5% Job creation/employment 11.1% 29.3% 4.5% 25.0% 15.4% 26.3% 36.4% 33.3% 26.9% 20.7% Agricultural development 11.1% 24.4% 18.2% 8.3% 7.7% 10.5% 9.1% 22.2% 0.0% 10.3% EU integration and EU income convergence 22.2% 2.4% 9.1% 8.3% 7.7% 10.5% 9.1% 0.0% 3.8% 10.3% Governance 0.0% 17.1% 18.2% 33.3% 15.4% 10.5% 18.2% 11.1% 19.2% 13.8% Transport 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 6.9% Monitoring and evaluation 11.1% 0.0% 9.1% 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 9.8% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% Environmental sustainability 0.0% 2.4% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 6.9% Health 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 3.8% 3.4% Law and justice 11.1% 4.9% 13.6% 0.0% 7.7% 5.3% 0.0% 11.1% 0.0% 3.4% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 22.2% 14.6% 0.0% 8.3% 23.1% 15.8% 9.1% 0.0% 3.8% 31.0% Financial markets 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% *Significantly different between stakeholder groups 71 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 9 7.56 2.60 42 6.29 1.81 22 7.00 2.43 12 6.67 2.19 13 6.15 2.67 19 4.74 2.08 11 6.73 2.41 9 6.78 2.99 25 6.64 1.82 29 6.55 1.70 Croatia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 8 6.63 1.92 37 6.65 1.87 21 7.00 2.21 9 7.78 1.39 12 5.33 2.23 14 5.64 1.86 10 6.10 1.85 7 6.43 3.46 25 6.48 1.90 27 6.70 1.81 effectiveness in Croatia. (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank’s staff is well prepared to help Croatia solve 7 7.43 1.90 37 6.68 2.26 20 6.55 2.39 9 8.89 1.17 11 6.45 2.84 9 6.67 2.40 10 6.40 2.17 7 6.86 3.24 24 7.71 2.01 26 7.50 1.42 its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 72 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Croatia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Croatia? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Rural development 11.1% 14.3% 18.2% 25.0% 7.7% 15.8% 0.0% 11.1% 0.0% 3.4% Education 22.2% 28.6% 18.2% 8.3% 23.1% 31.6% 45.5% 0.0% 40.0% 31.0% Social protection 0.0% 9.5% 0.0% 8.3% 0.0% 15.8% 18.2% 11.1% 8.0% 3.4% Governance* 44.4% 14.3% 45.5% 33.3% 15.4% 5.3% 0.0% 11.1% 28.0% 17.2% Transport 0.0% 7.1% 13.6% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 13.8% Poverty reduction 11.1% 9.5% 0.0% 16.7% 0.0% 10.5% 9.1% 0.0% 12.0% 3.4% Public sector reform* 11.1% 14.3% 36.4% 41.7% 38.5% 36.8% 54.5% 11.1% 56.0% 20.7% Regional integration 0.0% 0.0% 9.1% 0.0% 7.7% 0.0% 0.0% 0.0% 4.0% 3.4% Gender 0.0% 2.4% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 22.2% 26.2% 13.6% 16.7% 46.2% 21.1% 45.5% 33.3% 16.0% 31.0% Foreign direct investment 22.2% 14.3% 4.5% 8.3% 15.4% 26.3% 18.2% 22.2% 0.0% 17.2% Water and sanitation 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 4.8% 18.2% 0.0% 15.4% 5.3% 0.0% 0.0% 16.0% 20.7% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 7.7% 10.5% 0.0% 11.1% 0.0% 0.0% Public financial management 11.1% 21.4% 13.6% 41.7% 23.1% 15.8% 9.1% 33.3% 32.0% 24.1% Job creation/employment 22.2% 19.0% 9.1% 16.7% 0.0% 15.8% 45.5% 11.1% 16.0% 20.7% Financial markets 22.2% 9.5% 0.0% 0.0% 7.7% 10.5% 0.0% 11.1% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 4.8% 4.5% 8.3% 30.8% 10.5% 0.0% 11.1% 4.0% 3.4% Equality of opportunity 11.1% 0.0% 4.5% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.0% 0.0% Global integration 11.1% 2.4% 4.5% 8.3% 7.7% 10.5% 0.0% 0.0% 4.0% 3.4% EU integration and EU income convergence 11.1% 7.1% 18.2% 0.0% 7.7% 10.5% 9.1% 11.1% 8.0% 0.0% Climate change* 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 11.9% 18.2% 8.3% 15.4% 10.5% 0.0% 22.2% 0.0% 6.9% Trade and exports 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 3.4% Economic growth* 22.2% 23.8% 9.1% 8.3% 15.4% 10.5% 27.3% 44.4% 16.0% 44.8% Law and justice 0.0% 11.9% 0.0% 0.0% 7.7% 5.3% 0.0% 0.0% 0.0% 6.9% Regulatory framework 11.1% 7.1% 4.5% 25.0% 7.7% 0.0% 0.0% 11.1% 12.0% 3.4% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 7.1% 13.6% 8.3% 0.0% 0.0% 0.0% 11.1% 4.0% 13.8% Natural resource management 11.1% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% Anti corruption 11.1% 2.4% 4.5% 8.3% 0.0% 15.8% 18.2% 0.0% 4.0% 0.0% Information and communications technology 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 3.4% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Croatia? Greatest Value Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Financial resources 22.2% 35.1% 52.6% 16.7% 18.2% 66.7% 30.0% 33.3% 30.4% 52.0% Mobilizing third party financial resources* 33.3% 13.5% 0.0% 0.0% 18.2% 5.6% 40.0% 11.1% 0.0% 12.0% Technical assistance 0.0% 24.3% 21.1% 33.3% 18.2% 11.1% 30.0% 55.6% 30.4% 16.0% Policy advice* 22.2% 5.4% 21.1% 41.7% 18.2% 11.1% 0.0% 0.0% 30.4% 16.0% Coordination with international and European 0.0% 2.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% partners Data 11.1% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 0.0% 8.1% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 4.3% 4.0% Knowledge products/studies/analyses 0.0% 5.4% 5.3% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise (i.e., global 11.1% 5.4% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% knowledge sharing) Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Croatia? nd 2 Greatest Value Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Financial resources 11.1% 14.3% 10.5% 16.7% 27.3% 5.6% 0.0% 22.2% 8.7% 12.0% Mobilizing third party financial resources 11.1% 5.7% 10.5% 8.3% 9.1% 0.0% 10.0% 0.0% 17.4% 4.0% Technical assistance 33.3% 25.7% 26.3% 16.7% 36.4% 44.4% 20.0% 0.0% 17.4% 36.0% Policy advice 11.1% 11.4% 10.5% 8.3% 9.1% 11.1% 20.0% 22.2% 8.7% 20.0% Coordination with international and European 0.0% 14.3% 10.5% 0.0% 0.0% 5.6% 10.0% 11.1% 0.0% 12.0% partners Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 22.2% 14.3% 10.5% 25.0% 0.0% 22.2% 40.0% 11.1% 13.0% 4.0% Knowledge products/studies/analyses 11.1% 5.7% 0.0% 25.0% 9.1% 11.1% 0.0% 33.3% 13.0% 8.0% Convening/facilitating 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% Linkage to non-Bank expertise (i.e., global 0.0% 5.7% 21.1% 0.0% 9.1% 0.0% 0.0% 0.0% 17.4% 4.0% knowledge sharing) Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 74 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Croatia ? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Imposing technocratic solutions without regard to 42.9% 12.8% 15.0% 0.0% 0.0% 17.6% 36.4% 0.0% 7.7% 14.3% political realities Not exploring alternative policy options 0.0% 20.5% 10.0% 11.1% 15.4% 17.6% 18.2% 14.3% 19.2% 14.3% Too bureaucratic in its operational policies and 0.0% 17.9% 40.0% 22.2% 53.8% 11.8% 36.4% 28.6% 19.2% 39.3% procedures Staff too inaccessible 0.0% 10.3% 10.0% 0.0% 0.0% 11.8% 0.0% 0.0% 0.0% 7.1% Arrogant in its approach* 28.6% 2.6% 5.0% 0.0% 7.7% 11.8% 0.0% 14.3% 0.0% 0.0% Not client focused 0.0% 2.6% 5.0% 11.1% 15.4% 5.9% 9.1% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 7.7% 0.0% 0.0% 7.7% 0.0% 9.1% 0.0% 7.7% 0.0% Not willing to honestly criticize policies and reform 28.6% 10.3% 10.0% 0.0% 23.1% 11.8% 18.2% 57.1% 30.8% 10.7% efforts in the country* Too influenced by developed countries 14.3% 20.5% 20.0% 22.2% 0.0% 29.4% 18.2% 28.6% 15.4% 25.0% Not enough public disclosure of its work* 42.9% 5.1% 5.0% 11.1% 15.4% 5.9% 27.3% 28.6% 0.0% 10.7% World Bank processes too slow and complex 0.0% 15.4% 30.0% 33.3% 15.4% 5.9% 9.1% 14.3% 34.6% 21.4% Not aligned with country priorities 0.0% 12.8% 15.0% 0.0% 7.7% 17.6% 9.1% 0.0% 11.5% 10.7% Not aligned with European institutions' and IFIs' 0.0% 5.1% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% work Not collaborating enough with non-state actors* 0.0% 0.0% 5.0% 11.1% 23.1% 41.2% 0.0% 14.3% 19.2% 7.1% Not adequately sensitive to political/social realities 28.6% 23.1% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 21.4% in Croatia* Other 0.0% 0.0% 0.0% 22.2% 7.7% 5.9% 0.0% 0.0% 7.7% 3.6% *Significantly different between stakeholder groups Which World Bank instruments do you believe are the MOST effective in helping Croatia achieve EU integration and EU income convergence? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Investment lending 55.6% 63.4% 68.2% 41.7% 75.0% 57.9% 72.7% 88.9% 50.0% 82.8% Capacity development 44.4% 39.0% 45.5% 25.0% 41.7% 47.4% 36.4% 33.3% 50.0% 37.9% Policy based lending/ budget support to the 33.3% 12.2% 22.7% 25.0% 25.0% 26.3% 18.2% 22.2% 7.7% 20.7% Government Knowledge products/services 33.3% 22.0% 4.5% 16.7% 8.3% 0.0% 9.1% 22.2% 15.4% 13.8% Technical assistance 33.3% 34.1% 27.3% 66.7% 33.3% 47.4% 63.6% 33.3% 69.2% 41.4% Trust Fund management 0.0% 0.0% 4.5% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% Other 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 4.9% 9.1% 0.0% 0.0% 10.5% 0.0% 0.0% 3.8% 0.0% Which World Bank instruments do you believe are LEAST effective in helping Croatia achieve EU integration and EU income conve rgence? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Investment lending 11.1% 18.4% 13.6% 0.0% 16.7% 5.3% 0.0% 12.5% 12.5% 6.9% Capacity development 22.2% 10.5% 13.6% 25.0% 33.3% 10.5% 27.3% 12.5% 20.8% 10.3% Policy based lending/ budget support to the 22.2% 26.3% 31.8% 33.3% 25.0% 26.3% 18.2% 50.0% 33.3% 17.2% Government Knowledge products/services 33.3% 21.1% 31.8% 8.3% 25.0% 10.5% 36.4% 25.0% 20.8% 20.7% Technical assistance 22.2% 5.3% 22.7% 16.7% 16.7% 0.0% 0.0% 0.0% 8.3% 10.3% Trust Fund management 33.3% 26.3% 36.4% 50.0% 58.3% 42.1% 63.6% 75.0% 50.0% 51.7% Other 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 22.2% 36.8% 22.7% 16.7% 0.0% 52.6% 27.3% 12.5% 25.0% 34.5% 75 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global 8 7.38 1.85 36 6.97 2.32 22 7.64 2.50 11 7.73 1.85 12 7.83 2.17 19 7.89 2.05 10 7.60 1.43 9 7.67 2.35 25 7.80 1.63 28 8.36 1.28 development agenda as related to "global public goods"? (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other NGOs* 25.0% 11.9% 9.1% 16.7% 8.3% 57.9% 0.0% 14.3% 7.7% 13.8% Local Government* 87.5% 35.7% 45.5% 41.7% 58.3% 21.1% 63.6% 0.0% 30.8% 51.7% Beneficiaries 0.0% 35.7% 18.2% 41.7% 33.3% 31.6% 9.1% 28.6% 23.1% 37.9% Private sector* 37.5% 26.2% 50.0% 41.7% 50.0% 36.8% 81.8% 71.4% 34.6% 55.2% Community Based Organizations (CBOs)* 0.0% 0.0% 0.0% 8.3% 16.7% 26.3% 0.0% 28.6% 3.8% 0.0% European Commission 0.0% 7.1% 9.1% 0.0% 0.0% 5.3% 0.0% 0.0% 7.7% 6.9% European institutions 0.0% 9.5% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 3.8% 6.9% International Financial Institutions 0.0% 9.5% 4.5% 0.0% 8.3% 0.0% 9.1% 0.0% 3.8% 13.8% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% Academia/think tanks/research institutes* 50.0% 26.2% 36.4% 16.7% 16.7% 10.5% 18.2% 28.6% 69.2% 3.4% Parliament 0.0% 9.5% 4.5% 25.0% 0.0% 0.0% 0.0% 0.0% 3.8% 3.4% Media 0.0% 9.5% 4.5% 8.3% 8.3% 5.3% 9.1% 14.3% 7.7% 0.0% Other 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank’s work in Croatia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 9 5.33 2.45 37 6.14 2.07 20 5.75 2.20 12 6.58 1.78 11 4.64 2.01 16 4.38 2.03 11 4.55 1.75 7 6.29 3.20 24 4.96 2.07 29 6.17 2.11 development in Croatia* The World Bank’s work is aligned with what I consider the 9 6.22 1.20 34 6.06 2.04 20 6.25 2.20 11 7.82 1.72 11 4.82 2.36 17 4.59 2.21 11 5.09 2.12 6 7.67 3.33 24 6.04 2.44 29 5.97 1.97 development priorities for this country* The World Bank supports programs and strategies that 9 6.00 1.66 35 6.46 2.19 20 7.05 2.16 10 8.40 1.17 10 5.50 2.22 15 5.33 2.29 10 5.90 1.91 6 7.50 3.02 25 6.72 2.15 27 6.30 2.00 are realistic for Croatia* The World Bank treats clients and stakeholders in Croatia 8 6.88 2.30 35 7.34 1.88 21 7.10 2.41 11 8.91 1.04 11 6.55 2.73 16 6.06 2.32 11 6.82 2.18 7 7.71 3.20 24 7.42 2.21 27 7.63 2.00 with respect *Significantly different between stakeholder groups 76 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Croatia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 7 6.14 1.86 33 6.39 1.90 20 6.75 1.92 10 7.50 1.18 10 4.70 2.31 13 5.23 1.92 11 4.91 2.07 7 7.14 2.79 22 5.95 1.94 26 6.38 1.96 Flexibility (in terms of the World 7 6.00 1.63 35 6.14 1.72 19 5.68 2.29 7 7.71 .95 10 4.20 1.75 14 4.71 1.86 11 4.82 2.04 6 6.17 2.86 21 5.33 1.91 23 5.83 1.77 Bank's products and services)* Flexibility (in terms of changing 7 5.57 1.62 35 5.80 1.78 19 5.63 2.39 8 7.75 .89 10 4.80 1.69 14 4.57 2.38 10 4.90 1.97 6 5.83 2.93 20 5.40 2.19 23 5.87 1.82 country circumstances) Being inclusive* 7 6.00 2.52 32 6.44 1.52 16 6.19 2.14 7 8.43 .98 10 5.20 1.75 13 5.00 2.42 11 5.45 1.81 6 6.17 2.32 23 6.26 1.86 25 6.72 1.79 Openness (sharing data and 7 6.71 2.69 33 6.70 2.02 18 7.00 2.52 11 8.55 1.29 11 5.82 2.75 16 5.81 2.51 11 5.45 2.16 7 6.71 2.21 23 6.74 2.30 26 7.35 2.04 other information)* Staff accessibility* 8 6.88 2.53 31 7.03 2.24 20 7.00 2.49 10 8.70 1.06 9 6.22 2.95 13 5.08 2.29 11 6.00 2.24 6 7.67 2.94 21 6.86 1.56 24 7.50 2.25 Straightforwardness and 7 6.29 2.36 35 6.60 2.21 19 7.16 2.32 11 8.91 1.22 9 5.78 2.68 14 4.71 2.09 11 5.36 1.63 7 7.86 2.67 22 6.50 2.09 26 7.62 2.21 honesty* Collaboration with groups 8 5.88 2.03 24 6.21 1.50 17 6.00 2.12 7 8.00 1.41 8 4.38 2.62 17 4.53 2.29 9 6.00 1.87 6 6.83 2.93 20 6.00 2.29 17 6.35 2.26 outside of the Government* Collaboration with the 7 7.57 2.51 32 7.56 1.61 19 7.37 2.27 8 8.63 1.41 9 6.00 2.24 15 6.40 2.23 11 6.45 1.92 6 7.17 2.14 18 7.44 1.46 23 7.78 1.65 Government Collaboration with international and European partners* 7 7.29 2.63 24 7.88 1.68 17 7.12 2.47 10 9.00 1.05 7 5.71 2.21 13 7.15 2.19 9 6.89 1.76 5 8.20 1.92 17 7.24 1.60 20 8.00 1.17 Follow through over time 6 7.17 2.48 32 7.66 2.28 18 7.56 2.15 9 8.44 1.51 10 5.60 2.17 14 7.00 1.92 10 7.00 1.70 7 8.14 2.04 22 7.18 1.82 25 8.00 1.68 *Significantly different between stakeholder groups When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? ( Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other The World Bank works too slowly 0.0% 11.4% 19.0% 0.0% 25.0% 11.1% 9.1% 0.0% 11.5% 17.2% The Government works inefficiently* 0.0% 5.7% 14.3% 50.0% 25.0% 38.9% 72.7% 12.5% 34.6% 31.0% There is not an adequate level of citizen/civil 14.3% 14.3% 4.8% 8.3% 8.3% 33.3% 0.0% 37.5% 11.5% 13.8% society participation Poor coordination with international and European 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.3% partners The World Bank does not do adequate follow 28.6% 25.7% 9.5% 8.3% 8.3% 11.1% 0.0% 12.5% 15.4% 20.7% through/follow-up Lack of/inadequate levels of capacity in 57.1% 34.3% 61.9% 41.7% 50.0% 22.2% 27.3% 87.5% 42.3% 24.1% Government* Political pressures and obstacles 14.3% 20.0% 23.8% 33.3% 33.3% 11.1% 45.5% 25.0% 26.9% 17.2% Reforms are not well thought out in light of 28.6% 48.6% 28.6% 25.0% 25.0% 33.3% 36.4% 12.5% 38.5% 24.1% country challenges The World Bank is not sensitive enough to 42.9% 11.4% 19.0% 0.0% 8.3% 22.2% 9.1% 12.5% 7.7% 17.2% political/social realities on the ground Other 0.0% 0.0% 0.0% 8.3% 0.0% 5.6% 0.0% 0.0% 3.8% 3.4% *Significantly different between stakeholder groups 77 The World Bank Croatia Country Survey 2012 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Croatia, on a ten point scale? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 6 5.00 1.90 18 5.94 2.15 14 6.07 3.10 4 7.00 1.41 10 4.40 2.67 15 4.07 2.31 9 4.00 1.80 6 5.67 2.50 16 5.75 2.54 21 5.90 2.23 Information and 6 5.50 2.35 24 6.33 1.66 16 6.38 2.13 5 7.00 .71 8 4.88 2.42 13 5.77 2.39 7 5.14 1.21 7 6.29 2.75 12 5.17 2.12 20 6.45 1.76 communications technology Transport 6 5.17 1.47 19 6.21 1.44 15 7.07 2.40 7 7.86 1.21 10 6.40 2.07 14 6.07 2.37 8 5.88 1.64 6 5.00 1.67 16 5.88 1.67 24 6.96 1.90 Crime and violence 4 4.25 2.75 15 5.07 2.25 11 4.82 2.68 4 6.25 .50 9 3.44 2.13 12 4.58 2.15 8 3.88 1.46 5 5.00 2.24 11 4.55 2.16 20 5.25 2.00 Law and justice* 5 4.20 2.17 20 5.70 2.52 16 6.75 2.67 6 7.67 1.37 10 4.50 2.46 17 4.41 2.32 8 4.38 1.51 6 6.00 2.19 15 5.73 1.91 23 6.83 1.83 Urban development 6 5.00 3.10 23 5.96 2.08 12 6.67 2.39 7 7.43 1.13 10 4.90 2.69 11 5.00 2.57 8 5.38 1.92 6 6.00 2.00 12 6.08 2.07 18 6.44 2.09 Environmental sustainability* 7 5.86 3.18 20 6.80 1.85 16 7.44 2.28 8 7.75 1.49 10 6.20 2.82 14 4.93 2.40 10 5.70 1.77 6 5.83 3.06 17 6.24 2.08 19 7.37 1.67 Regulatory framework 6 5.50 2.43 22 6.36 1.65 15 6.60 2.92 8 7.75 1.49 11 5.64 2.46 13 5.62 2.99 9 5.22 1.86 7 7.57 1.27 18 6.78 1.59 19 6.79 1.23 Basic infrastructure 5 5.60 3.21 21 6.48 1.66 16 7.50 2.39 7 7.71 1.50 11 6.36 2.50 14 5.29 2.46 7 6.57 1.90 6 6.67 1.37 16 6.44 1.50 20 7.20 1.99 Communicable/non- 5 4.20 3.11 15 4.20 1.90 8 5.13 2.90 4 6.50 1.00 6 3.83 1.60 7 3.86 2.19 8 4.88 1.96 5 5.80 3.03 6 4.33 2.16 13 4.85 2.27 communicable disease Poverty reduction* 5 4.00 3.24 21 4.57 2.16 12 5.25 3.02 7 7.43 1.51 9 3.78 1.56 12 4.25 2.34 9 4.22 2.05 6 5.17 2.86 16 6.06 2.14 18 5.44 2.04 Gender 5 4.00 3.24 21 5.76 2.59 12 6.08 3.12 4 7.75 1.71 7 4.14 1.35 10 4.30 2.16 9 5.22 1.79 6 6.17 2.40 9 5.22 2.17 15 5.80 1.97 Domestic private sector 5 4.60 2.61 21 5.00 2.49 12 5.67 2.71 5 8.00 1.58 11 3.64 1.57 12 3.92 2.23 11 4.18 1.83 6 5.00 2.97 14 6.00 2.25 20 5.70 2.43 development* Foreign direct investment 5 6.00 2.65 18 5.89 1.75 12 6.75 2.49 7 6.43 2.88 11 4.55 2.16 9 5.00 2.65 11 4.09 2.12 6 5.17 2.93 15 5.73 2.58 21 6.57 2.27 Water and sanitation* 7 4.57 2.94 21 6.76 1.84 14 7.00 2.60 9 7.22 2.05 10 5.00 1.94 9 4.33 2.18 10 5.80 1.75 6 6.17 3.25 12 6.25 1.42 19 6.42 2.01 Trade and exports 5 4.20 2.59 18 5.78 1.86 13 5.77 2.74 5 6.80 1.92 10 4.80 1.81 10 4.50 2.42 7 5.00 1.73 5 5.00 2.83 10 5.70 2.00 19 5.84 2.43 Economic growth 7 5.14 2.91 26 5.42 2.50 14 6.14 2.71 8 7.50 1.51 11 4.73 2.15 11 4.55 2.42 9 5.00 2.40 6 5.00 2.68 16 5.63 2.53 21 6.29 2.17 Energy 5 5.20 3.49 19 5.42 2.14 14 5.79 2.36 9 7.56 1.51 11 5.55 1.97 11 4.91 2.84 9 5.33 1.87 6 5.17 2.14 13 6.23 2.49 20 6.25 2.00 Disaster management 4 4.50 3.11 17 4.53 1.97 10 4.10 2.38 5 7.00 1.58 7 3.86 1.07 9 3.11 1.96 5 4.20 .84 5 5.40 2.97 4 5.75 2.87 12 4.92 1.78 Monitoring and evaluation 7 5.86 2.73 23 6.39 2.59 18 7.00 2.35 6 7.00 1.90 8 5.50 1.77 12 5.08 2.81 9 5.78 1.09 5 7.00 2.35 11 6.27 2.37 20 6.95 2.24 Public financial management 7 5.57 2.82 23 5.87 2.07 17 6.65 1.87 7 7.43 2.44 11 5.27 2.49 13 5.23 2.62 9 6.00 1.94 7 7.43 1.51 20 6.45 2.33 19 6.47 2.20 Job creation/employment 5 3.80 3.03 24 5.08 2.39 15 5.33 2.44 6 7.00 2.37 11 4.82 2.56 12 3.83 2.21 10 3.60 1.90 6 4.33 2.34 17 4.88 2.12 21 5.38 2.13 Financial markets 5 5.00 2.74 21 5.48 2.20 14 6.29 2.89 6 7.00 2.53 12 5.58 2.11 10 5.40 2.55 10 4.60 2.55 7 6.00 2.24 13 5.92 2.02 19 6.26 1.94 Equality of opportunity 5 5.20 3.35 22 5.32 2.50 12 6.08 2.78 5 8.20 1.92 9 4.33 2.00 13 3.92 1.85 10 4.10 2.56 6 5.83 2.93 9 5.11 2.37 15 5.80 2.48 Health* 5 5.00 3.39 19 5.21 2.18 14 6.71 2.33 7 7.00 2.00 9 4.44 1.67 12 4.08 1.93 8 5.63 1.69 5 6.20 2.77 12 6.33 2.06 18 6.33 1.68 Rural development* 5 3.80 2.59 19 5.68 1.60 15 5.33 2.29 8 7.38 1.60 9 4.67 2.50 12 4.92 2.19 10 4.70 1.70 5 4.20 2.77 9 6.11 2.03 19 6.32 2.11 Global integration* 5 6.00 2.92 19 6.42 2.06 14 6.50 2.59 5 7.00 1.58 9 4.22 1.39 11 5.73 2.97 9 5.11 1.45 6 8.33 .82 10 6.90 1.79 18 6.56 2.01 Governance 7 5.43 2.23 24 5.33 2.60 16 5.94 2.62 7 7.14 2.04 12 4.83 2.08 12 4.92 2.47 9 5.11 2.09 6 6.00 2.10 16 5.75 2.41 18 5.67 2.25 EU integration and EU income 7 5.86 2.12 22 5.64 2.68 14 6.43 2.03 8 6.88 1.96 11 5.36 1.75 12 5.00 2.73 10 4.80 2.70 6 6.67 2.34 16 5.81 2.32 20 6.40 1.96 convergence Education 5 4.60 3.51 23 6.22 1.98 14 6.14 2.44 7 6.86 2.41 11 4.91 1.87 13 4.69 1.80 11 4.09 2.43 6 5.50 2.74 19 5.89 2.16 21 6.33 1.96 Social protection 5 4.60 2.88 18 5.17 1.92 15 5.40 2.75 8 7.00 2.27 12 4.92 1.93 13 4.23 2.55 11 4.45 2.70 6 4.50 2.51 14 6.14 2.48 18 6.11 2.32 Climate change 5 4.80 2.86 20 5.65 2.13 14 5.79 2.72 5 6.00 1.22 10 4.20 1.62 11 3.73 2.69 8 4.38 2.00 5 5.60 2.88 8 5.88 2.80 17 6.35 2.00 Public sector reform 6 5.50 3.27 28 5.46 2.28 19 6.32 2.54 8 6.63 2.13 12 5.17 2.21 15 4.53 2.77 10 4.80 2.25 6 6.50 1.38 21 6.24 2.32 25 6.40 2.20 Regional integration 5 5.60 3.44 18 6.11 1.97 13 6.15 2.85 7 7.00 1.00 9 5.33 2.00 11 4.55 2.73 10 5.00 2.11 6 6.83 1.33 11 5.82 1.78 18 6.50 1.79 Agricultural development 6 4.67 2.07 20 5.20 1.70 15 5.73 2.31 7 7.00 1.00 11 4.27 2.20 10 4.90 2.38 9 4.44 1.81 6 5.17 2.79 11 5.45 1.63 20 6.15 2.18 Natural resource management 5 4.80 2.68 14 5.07 1.82 12 5.50 2.43 6 5.33 2.50 10 3.50 1.96 9 3.56 2.40 8 4.00 1.60 5 4.40 2.30 10 5.20 2.39 16 5.31 1.78 *Significantly different between stakeholder groups 78 The World Bank Croatia Country Survey 2012 C. World Bank Effectiveness and Results (continued) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 9 5.56 1.42 38 6.37 1.78 19 6.26 2.05 10 7.20 2.15 12 5.58 1.98 16 4.81 1.60 10 5.50 2.22 8 6.00 2.51 24 6.08 2.00 29 6.72 1.53 development results in Croatia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank in Croatia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank’s financial instruments meet the needs of 9 5.44 1.67 39 6.64 2.07 21 6.90 2.10 10 7.10 2.13 12 5.08 2.50 14 5.29 1.77 11 5.18 2.44 8 6.50 2.33 23 6.43 1.97 28 7.00 2.07 Croatia* The World Bank meets Croatia’s needs for knowledge 9 5.78 1.99 39 6.33 2.08 18 6.78 2.05 11 8.45 1.29 11 6.18 2.23 16 4.88 2.19 11 5.27 2.24 8 7.25 1.83 24 5.83 2.33 26 6.96 2.24 services* *Significantly different between stakeholder groups D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge and research (e.g., data, analysi s, reports) in the work you do? Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Weekly 11.1% 0.0% 9.1% 8.3% 0.0% 0.0% 0.0% 11.1% 15.4% 3.4% Monthly 11.1% 19.0% 27.3% 8.3% 15.4% 5.3% 36.4% 22.2% 19.2% 17.2% A few times a year 33.3% 61.9% 36.4% 83.3% 61.5% 52.6% 54.5% 44.4% 46.2% 65.5% Rarely 44.4% 11.9% 22.7% 0.0% 15.4% 31.6% 0% 22.2% 19.2% 13.8% Never 0.0% 7.1% 4.5% 0.0% 7.7% 10.5% 9.1% 0.0% 0.0% 0.0% 79 The World Bank Croatia Country Survey 2012 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Croatia, where do you believe it would be most valuable for the World Bank to focus its research an d knowledge efforts in the next few years? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Public sector reform 33.3% 17.9% 36.4% 58.3% 46.2% 50.0% 36.4% 33.3% 32.0% 31.0% Gender 0.0% 2.6% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Education 44.4% 23.1% 31.8% 25.0% 46.2% 44.4% 36.4% 22.2% 44.0% 24.1% Domestic private sector development* 22.2% 28.2% 27.3% 41.7% 46.2% 11.1% 72.7% 22.2% 24.0% 24.1% Foreign direct investment 0.0% 12.8% 9.1% 8.3% 23.1% 5.6% 18.2% 33.3% 4.0% 6.9% Water and sanitation* 22.2% 2.6% 4.5% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Trade and exports* 0.0% 5.1% 4.5% 0.0% 0.0% 0.0% 0.0% 33.3% 4.0% 3.4% Economic growth* 22.2% 53.8% 13.6% 16.7% 30.8% 22.2% 36.4% 11.1% 48.0% 44.8% Energy 22.2% 10.3% 4.5% 0.0% 7.7% 11.1% 0.0% 0.0% 20.0% 24.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Monitoring and evaluation 0.0% 5.1% 4.5% 0.0% 0.0% 11.1% 0.0% 0.0% 4.0% 0.0% Governance 11.1% 12.8% 22.7% 41.7% 15.4% 16.7% 0.0% 11.1% 28.0% 17.2% Social protection 11.1% 7.7% 0.0% 16.7% 0.0% 5.6% 18.2% 0.0% 8.0% 3.4% Climate change 11.1% 5.1% 4.5% 8.3% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Poverty reduction 11.1% 7.7% 9.1% 8.3% 0.0% 22.2% 9.1% 0.0% 8.0% 3.4% Law and justice 11.1% 10.3% 4.5% 0.0% 15.4% 5.6% 9.1% 11.1% 0.0% 10.3% Anti corruption 11.1% 5.1% 9.1% 8.3% 0.0% 16.7% 9.1% 22.2% 0.0% 6.9% Financial markets 0.0% 2.6% 9.1% 8.3% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 2.6% 9.1% 0.0% 7.7% 11.1% 9.1% 11.1% 4.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 6.9% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 0.0% 2.6% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% Information and communications technology 11.1% 10.3% 9.1% 0.0% 0.0% 0.0% 9.1% 11.1% 4.0% 6.9% Transport 11.1% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 6.9% Agricultural development 0.0% 12.8% 13.6% 8.3% 15.4% 5.6% 0.0% 33.3% 0.0% 17.2% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 3.4% Public financial management 22.2% 5.1% 9.1% 16.7% 7.7% 22.2% 0.0% 11.1% 20.0% 13.8% Job creation/employment 11.1% 17.9% 9.1% 0.0% 15.4% 5.6% 18.2% 22.2% 8.0% 6.9% Health 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.0% 6.9% Rural development 0.0% 7.7% 13.6% 8.3% 7.7% 16.7% 0.0% 0.0% 0.0% 6.9% Global integration 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% EU integration and EU income convergence 11.1% 5.1% 9.1% 0.0% 0.0% 11.1% 0.0% 0.0% 4.0% 10.3% Environmental sustainability 0.0% 7.7% 0.0% 8.3% 7.7% 0.0% 0.0% 0.0% 0.0% 3.4% Regulatory framework 0.0% 0.0% 4.5% 16.7% 0.0% 0.0% 9.1% 0.0% 0.0% 3.4% Basic infrastructure 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 80 The World Bank Croatia Country Survey 2012 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank's knowledge and research are at … in Croatia? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Raising your awareness of the 9 5.78 2.59 37 6.35 2.02 19 5.84 1.83 11 7.73 1.62 12 5.50 2.75 17 5.29 2.73 11 5.45 2.70 8 7.25 3.01 23 6.26 2.38 25 6.72 1.74 particular topic Stimulating public 9 5.22 2.68 37 6.00 2.38 19 6.26 2.08 11 7.55 1.57 12 5.33 2.99 18 5.22 2.26 11 5.36 2.54 8 6.50 2.62 24 5.88 2.15 26 6.46 1.94 debate/dialogue Enhancing your knowledge 9 6.11 2.89 38 6.76 2.03 20 7.05 1.73 11 7.55 1.51 13 6.00 2.52 17 4.94 2.86 11 6.45 1.97 8 7.25 3.01 24 6.92 1.77 27 7.63 1.76 and/or skills* Contributing to good policy 9 5.56 2.51 36 6.06 2.00 18 6.44 1.92 10 6.90 1.91 11 4.82 1.99 17 4.94 1.82 10 6.10 2.28 7 6.43 2.76 24 5.88 2.17 26 7.19 1.60 making* Providing support for program 9 6.22 2.44 36 6.42 2.32 20 7.10 2.29 7 7.71 1.80 10 5.90 2.23 16 5.19 1.94 11 5.64 2.34 7 6.14 2.34 23 5.78 2.15 26 7.69 1.67 implementation* *Significantly different between stakeholder groups To what extent do you believe that the World Bank's knowledge and research … in Croatia? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 7 6.00 2.31 33 6.30 2.07 17 6.06 1.98 10 8.10 1.45 12 5.50 2.58 15 5.47 2.50 11 5.45 1.69 8 6.25 2.71 25 6.68 1.84 23 6.96 1.82 Include appropriate level of stakeholder involvement during 8 5.75 2.12 34 6.44 2.08 17 6.59 2.21 8 8.00 1.51 11 5.64 2.38 14 5.29 2.58 10 4.70 1.83 7 5.86 2.27 24 5.67 2.06 23 7.30 1.87 preparation* Are relevant to Croatia's 8 6.13 1.96 33 6.36 2.09 18 6.56 2.33 12 8.08 1.62 13 5.69 2.46 15 5.87 2.70 9 5.89 2.15 7 6.29 2.69 25 6.88 1.81 20 6.80 1.77 development priorities Provide feasible 8 5.63 2.26 36 6.06 1.87 16 6.69 2.60 12 7.92 1.73 11 6.00 2.61 14 5.86 2.57 10 5.40 1.43 7 6.43 2.82 25 6.88 1.67 26 6.96 1.48 recommendations Are accessible (well written and 7 6.14 2.91 35 6.46 2.15 18 7.06 2.34 12 8.58 1.08 13 5.77 2.45 15 5.47 2.36 11 5.73 1.62 7 7.57 2.94 25 6.84 1.95 26 6.96 1.95 easy to understand)* A source of relevant information on global good practices* 9 6.89 2.52 34 6.79 2.10 19 7.21 2.12 11 8.91 .94 11 6.64 2.62 16 6.69 2.44 11 6.09 2.12 8 8.13 2.03 24 7.42 2.00 25 7.96 1.95 Are adequately disseminated 7 5.29 3.55 32 6.00 2.37 18 6.33 2.79 9 7.56 1.51 11 4.91 1.92 15 4.73 2.46 11 5.64 1.96 8 6.25 2.71 25 6.12 1.92 22 6.77 2.51 Are appropriately translated 8 5.50 2.98 32 6.66 2.27 18 7.00 2.22 8 8.50 1.07 12 7.00 2.76 14 6.64 2.17 9 6.56 2.24 8 6.75 2.25 22 6.77 2.43 23 7.65 1.85 Are adaptable to Croatia's specific development 9 5.78 1.79 32 6.25 1.85 19 6.63 2.09 12 8.08 1.24 12 5.42 2.47 15 5.80 2.08 9 5.67 1.73 7 6.71 2.75 25 6.40 2.16 24 6.29 1.78 challenges and country circumstances *Significantly different between stakeholder groups 81 The World Bank Croatia Country Survey 2012 D. The World Bank’s Knowledge (continued) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge and 9 5.56 2.07 37 6.27 1.71 20 6.35 2.08 11 7.82 1.60 13 5.62 2.29 17 5.94 2.08 11 6.27 2.20 8 7.25 2.96 25 6.68 1.65 27 7.04 1.58 research make to development results in your country? Overall, how would you rate the technical quality of the World 9 6.67 2.06 37 7.38 1.74 21 7.48 1.60 11 9.18 .87 12 7.17 2.76 14 6.93 2.30 11 7.09 1.81 8 7.75 2.82 25 7.56 1.39 28 7.96 1.37 Bank’s knowledge/research? Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e., 8 5.63 2.13 33 6.79 2.26 17 7.24 1.89 7 7.86 1.35 11 6.27 2.65 13 6.08 2.43 11 6.36 1.36 6 5.83 3.31 21 6.29 2.00 21 6.81 2.11 global knowledge sharing, etc.)? To what extent do you believe Croatia COULD receive value for money from the World 7 6.43 1.90 29 7.03 1.40 18 6.72 2.24 9 8.67 1.50 10 6.20 2.35 13 6.15 2.41 9 6.89 1.83 7 6.14 2.27 21 6.71 1.85 22 7.32 1.64 Bank’s products/services offered on a fee-for-service basis? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1-Not effective at all, 10-Very effective; 1-To no degree at all, 10-To a very significant degree) E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses 5 7.40 2.61 29 7.90 1.74 21 8.05 2.42 6 6.50 2.26 8 6.00 3.42 6 6.83 2.40 7 6.29 1.38 4 7.00 2.16 12 7.58 2.31 20 8.00 2.00 funds promptly The World Bank effectively monitors and evaluates the 8 6.50 3.38 35 7.29 2.28 22 7.50 2.18 8 8.00 1.41 8 7.00 2.73 14 7.00 2.35 11 6.73 1.35 7 7.14 1.77 20 7.00 2.22 27 7.81 1.62 projects and programs it supports The World Bank’s approvals and reviews are done in a 5 7.00 2.24 31 6.45 2.34 22 6.68 2.63 6 7.33 2.25 8 6.50 2.67 12 6.42 2.23 9 6.22 1.09 7 7.43 1.99 18 6.89 2.00 25 7.24 1.90 timely fashion The World Bank’s "Safeguard Policy" requirements are 6 7.00 2.28 32 6.59 2.27 18 6.44 2.20 6 8.00 1.90 10 5.30 2.71 8 6.25 2.96 11 6.27 1.79 5 6.80 2.28 13 7.00 1.91 22 6.82 1.59 reasonable The World Bank imposes reasonable conditions on its 9 6.78 2.17 34 6.56 2.26 19 7.26 2.60 7 7.86 1.77 11 6.55 2.77 10 5.20 2.30 10 5.90 1.79 6 7.00 2.10 19 7.68 1.49 25 7.56 1.78 lending Working with the World Bank increases Croatia's institutional 9 7.22 2.44 38 7.21 1.83 21 7.71 2.24 11 8.27 1.27 11 7.09 2.39 16 6.81 2.37 11 6.73 2.15 7 7.43 2.64 24 7.79 1.72 27 8.19 1.49 capacity The World Bank ensures consistency and continuity 6 6.50 3.27 32 7.41 1.79 18 6.94 2.51 7 7.71 2.29 9 6.78 2.73 6 6.17 2.48 10 6.10 1.66 4 5.50 3.87 14 7.21 1.81 18 7.50 1.82 through staff changes The World Bank’s teams and 6 7.67 2.42 35 7.37 1.93 21 6.95 2.65 7 8.00 1.53 9 7.33 2.74 7 5.86 3.08 9 6.11 1.76 7 6.86 3.08 20 7.35 1.87 25 8.16 1.62 visits are well coordinated Where country systems are adequate, the World Bank 7 6.57 2.57 32 7.63 1.60 17 7.53 2.60 7 7.86 1.35 10 6.30 2.75 8 6.50 2.78 10 6.60 2.41 5 6.80 2.59 17 8.18 1.24 18 7.56 1.42 makes appropriate use of them The World Bank provides effective implementation 7 7.71 2.21 35 6.89 2.23 21 7.24 2.70 8 8.38 1.30 10 6.70 2.75 14 6.71 2.43 11 6.91 1.92 7 7.14 2.27 19 7.42 1.92 24 7.46 1.22 support 82 The World Bank Croatia Country Survey 2012 F. The Future Role of the World Bank in Croatia Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Croatia’s EU 9 6.00 2.83 39 7.31 2.02 22 7.18 2.22 12 7.33 1.44 13 6.62 2.93 19 6.89 1.63 11 7.82 1.54 9 8.00 1.22 25 7.16 2.25 29 8.00 1.67 integration and EU income convergence in the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Croatia? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Improve the quality of its experts as related to 22.2% 33.3% 40.0% 8.3% 23.1% 11.1% 18.2% 25.0% 23.1% 24.1% Croatia's specific challenges Reduce the complexity of obtaining World Bank 44.4% 25.6% 15.0% 0.0% 69.2% 72.2% 36.4% 0.0% 19.2% 51.7% financing* Focus primarily on advocacy issues 11.1% 0.0% 0.0% 16.7% 7.7% 11.1% 0.0% 0.0% 7.7% 3.4% Improve the competitiveness of its financing 0.0% 12.8% 0.0% 25.0% 23.1% 5.6% 9.1% 25.0% 7.7% 13.8% compared to markets Ensure greater selectivity in its work 0.0% 2.6% 5.0% 0.0% 7.7% 5.6% 0.0% 12.5% 11.5% 3.4% Provide more adequate data/knowledge/ 11.1% 10.3% 0.0% 8.3% 0.0% 11.1% 9.1% 12.5% 7.7% 3.4% statistics/figures on Croatia's economy Offer more innovative financial products 33.3% 12.8% 20.0% 25.0% 15.4% 44.4% 36.4% 12.5% 15.4% 13.8% Offer more innovative knowledge services* 33.3% 5.1% 20.0% 0.0% 0.0% 5.6% 18.2% 25.0% 38.5% 13.8% Introduce Fee-Based services 0.0% 2.6% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Increase EU funds absorption* 33.3% 66.7% 60.0% 66.7% 46.2% 22.2% 72.7% 75.0% 50.0% 69.0% Work faster 0.0% 10.3% 15.0% 0.0% 0.0% 5.6% 0.0% 0.0% 7.7% 0.0% Other 0.0% 2.6% 5.0% 8.3% 0.0% 0.0% 0.0% 0.0% 3.8% 3.4% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Croatia? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Local newspapers 55.6% 36.6% 31.8% 58.3% 38.5% 58.8% 72.7% 44.4% 45.8% 31.0% International newspapers 0.0% 4.9% 4.5% 33.3% 7.7% 5.9% 9.1% 22.2% 8.3% 3.4% Local radio* 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 18.2% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television* 11.1% 36.6% 31.8% 0.0% 30.8% 29.4% 18.2% 22.2% 29.2% 58.6% International television 11.1% 2.4% 4.5% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% Periodicals 33.3% 19.5% 27.3% 16.7% 38.5% 17.6% 27.3% 11.1% 29.2% 17.2% Internet 88.9% 87.8% 86.4% 58.3% 76.9% 70.6% 45.5% 88.9% 75.0% 75.9% Social media (Facebook, Twitter, Youtube) 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 11.1% 8.3% 3.4% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones* 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 8.3% 7.7% 5.9% 0.0% 0.0% 0.0% 6.9% *Significantly different between stakeholder groups 83 The World Bank Croatia Country Survey 2012 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other World Bank website 55.6% 48.8% 40.9% 66.7% 46.2% 68.4% 18.2% 33.3% 46.2% 48.3% Direct contact with World Bank (i.e., face to face 22.2% 36.6% 9.1% 33.3% 23.1% 26.3% 27.3% 11.1% 11.5% 31.0% meetings/discussions) e-Newsletters 44.4% 29.3% 40.9% 33.3% 69.2% 36.8% 63.6% 44.4% 42.3% 44.8% Instant messaging 11.1% 4.9% 0.0% 0.0% 7.7% 0.0% 9.1% 11.1% 0.0% 3.4% World Bank seminars/workshops/conferences* 22.2% 24.4% 36.4% 16.7% 15.4% 26.3% 27.3% 33.3% 65.4% 27.6% World Bank Public Information Center 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank publications and other written 33.3% 12.2% 27.3% 33.3% 15.4% 10.5% 18.2% 44.4% 23.1% 27.6% materials Mobile phones 0.0% 2.4% 0.0% 0.0% 7.7% 5.3% 9.1% 0.0% 0.0% 0.0% Social media (Facebook, Twitter, Youtube) 0.0% 9.8% 9.1% 0.0% 7.7% 21.1% 0.0% 0.0% 7.7% 3.4% Blogs 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Yes 22.2% 22.5% 52.6% 25.0% 22.2% 15.8% 36.4% 25.0% 30.4% 32.1% No 77.8% 77.5% 47.4% 75.0% 77.8% 84.2% 63.6% 75.0% 69.6% 67.9% Have you requested information from the World Bank on its activities in the past year? Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Yes 11.1% 5.1% 5.0% 58.3% 18.2% 10.5% 45.5% 12.5% 16.7% 3.7% No 88.9% 94.9% 95.0% 41.7% 81.8% 89.5% 54.5% 87.5% 83.3% 96.3% Were you able to obtain this information? Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Yes 100.0% 100.0% 100.0% 100.0% 33.3% 100.0% 100.0% 100.0% 100.0% 50.0% No 0.0% 0.0% 0.0% 0.0% 66.7% 0.0% 0.0% 0.0% 0.0% 50.0% Do you have access to the Internet? Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have used the World Bank website? Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Yes 66.7% 92.5% 95.2% 90.9% 69.2% 73.7% 90.0% 77.8% 92.0% 89.3% No 33.3% 7.5% 4.8% 9.1% 30.8% 26.3% 10.0% 22.2% 8.0% 10.7% 84 The World Bank Croatia Country Survey 2012 G. Communication and Information Sharing (continued) Which do you primarily use?* Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other The World Bank's country website 66.7% 53.8% 20.0% 75.0% 63.6% 73.3% 80.0% 62.5% 73.9% 66.7% The World Bank's main website 33.3% 46.2% 80.0% 25.0% 36.4% 26.7% 20.0% 37.5% 26.1% 33.3% *Significantly different between stakeholder groups Do you use/have you used the World Bank’s Public Information Centers (PICs) in Croatia? Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Yes 0.0% 12.2% 9.5% 25.0% 7.7% 5.6% 45.5% 0.0% 11.5% 6.9% No 44.4% 53.7% 61.9% 66.7% 76.9% 55.6% 45.5% 66.7% 65.4% 82.8% I don’t know what a PIC is 55.6% 34.1% 28.6% 8.3% 15.4% 38.9% 9.1% 33.3% 23.1% 10.3% Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Ministerial Dep/ Contractor on Bank International partners/ Private sector/ Financial Independent Academia/ Research Office of Minister Implementation Agency project Multilateral agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use more data from the World Bank as a result of the 6 6.17 2.64 27 5.81 2.04 17 6.53 2.24 7 5.57 1.90 11 4.73 3.17 15 5.27 2.22 10 5.90 2.13 7 5.86 3.39 18 6.72 2.08 26 6.42 2.56 organization’s Open Data policy The World Bank’s PIC is a valuable source of information 0 0 .00 10 6.00 1.41 4 6.75 .96 4 8.00 1.41 3 3.33 3.21 3 6.00 2.65 4 6.00 1.63 2 6.00 4.24 3 7.33 2.08 4 6.00 1.41 related to development in Croatia I find the World Bank websites 6 6.17 3.25 35 6.80 1.51 19 6.37 1.71 10 7.00 1.76 10 5.90 2.28 12 6.92 2.07 10 6.50 1.18 7 8.29 1.38 22 7.32 1.78 24 7.71 1.63 easy to navigate I find the information on the 6 6.83 2.23 35 7.46 1.63 21 7.71 1.35 10 7.80 2.25 11 6.91 2.66 12 7.08 2.02 10 7.50 1.51 6 8.67 1.51 24 7.50 1.62 24 8.04 1.65 World Bank’s websites useful When I need information from the World Bank I know how to 8 6.88 2.95 39 6.95 2.74 20 7.65 2.21 11 8.55 1.63 13 6.00 2.94 14 7.21 2.01 10 7.10 2.69 8 7.50 2.78 24 7.13 2.44 29 7.79 1.78 find it The World Bank is responsive to my information requests and 6 7.00 2.10 27 7.48 1.93 17 7.59 2.53 11 8.55 1.86 8 5.75 3.28 9 6.33 2.74 10 6.40 .97 4 8.00 4.00 14 7.57 1.99 17 7.24 2.33 inquiries 85 The World Bank Croatia Country Survey 2012 H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Yes 66.7% 65.9% 90.9% 75.0% 30.8% 21.1% 72.7% 50.0% 44.0% 58.6% No 33.3% 34.1% 9.1% 25.0% 69.2% 78.9% 27.3% 50.0% 56.0% 41.4% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Croatia? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ International Private Sector/ Independent Academia/ Percentage of Respondents Ministerial Dep/ Contractor on partners/ Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Office of Minister Implementation Agency Bank project Multilateral agency Private Bank Trade Union Media Institution Think tank Other Observer (i.e., follow in media, discuss in informal 22.2% 19.0% 0.0% 25.0% 38.5% 47.4% 40.0% 14.3% 3.8% 17.2% conversations, etc.)* Use World Bank reports/data* 44.4% 19.0% 4.5% 50.0% 30.8% 36.8% 70.0% 28.6% 61.5% 27.6% Engage in World Bank related/sponsored 22.2% 23.8% 18.2% 50.0% 30.8% 36.8% 10.0% 57.1% 42.3% 31.0% events/activities Collaborate as part of my professional duties* 33.3% 50.0% 77.3% 41.7% 15.4% 0.0% 10.0% 0.0% 19.2% 31.0% Use World Bank website for information, data, 0.0% 16.7% 22.7% 25.0% 38.5% 42.1% 40.0% 42.9% 38.5% 31.0% research, etc. *Significantly different between stakeholder groups 86 The World Bank Croatia Country Survey 2012 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Croatia In general, would you say that Croatia is headed in...? Percentage of Respondents Zagreb Other The right direction 43.6% 27.6% The wrong direction 16.1% 31.0% Not sure 40.3% 41.4% Listed below are a number of development priorities in Croatia. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority. st 1 Most Important Percentage of Respondents Zagreb Other Rural development 0.8% 4.5% Education 16.5% 22.7% Social protection 0.8% 0.0% Transport 0.0% 0.0% Poverty reduction 0.8% 0.0% Public sector reform 9.8% 4.5% Regional integration 0.0% 0.0% Gender 0.0% 0.0% Domestic private sector development 5.3% 4.5% Foreign direct investment 5.3% 0.0% Water and sanitation 0.0% 0.0% Anti corruption 3.0% 0.0% Monitoring and evaluation 0.0% 0.0% Public financial management 2.3% 4.5% Job creation/employment 14.3% 13.6% Governance 3.0% 4.5% Financial markets 0.0% 0.0% Urban development 0.0% 0.0% Environmental sustainability 0.0% 0.0% Equality of opportunity 1.5% 0.0% Health 1.5% 0.0% Energy 0.8% 0.0% EU integration and EU income convergence 3.0% 4.5% Climate change 0.0% 0.0% Agricultural development 0.0% 0.0% Trade and exports 0.0% 0.0% Crime and violence 0.8% 0.0% Economic growth 25.6% 36.4% Law and justice 3.8% 0.0% Regulatory framework 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% Basic infrastructure 0.0% 0.0% Natural resource management 0.8% 0.0% Global integration 0.0% 0.0% Disaster management 0.0% 0.0% Information and communications technology 0.8% 0.0% 87 The World Bank Croatia Country Survey 2012 A. General Issues facing Croatia (continued) Listed below are a number of development priorities in Croatia. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority. nd 2 Most Important Percentage of Respondents Zagreb Other Rural development 1.5% 4.5% Education 5.3% 13.6% Social protection 1.5% 0.0% Transport 0.0% 0.0% Poverty reduction 0.8% 4.5% Public sector reform 16.5% 4.5% Regional integration 0.0% 0.0% Gender 0.0% 0.0% Domestic private sector development 7.5% 9.1% Foreign direct investment 5.3% 0.0% Water and sanitation 0.0% 0.0% Anti corruption 3.8% 0.0% Monitoring and evaluation 0.0% 0.0% Public financial management 9.8% 4.5% Job creation/employment 15.0% 27.3% Governance 6.0% 0.0% Financial markets 0.0% 0.0% Urban development 0.0% 0.0% Environmental sustainability 3.8% 0.0% Equality of opportunity 1.5% 0.0% Health 1.5% 0.0% Energy 0.8% 0.0% EU integration and EU income convergence 4.5% 4.5% Climate change 0.0% 0.0% Agricultural development 1.5% 0.0% Trade and exports 0.8% 4.5% Crime and violence 0.0% 0.0% Economic growth 6.8% 9.1% Law and justice 3.8% 9.1% Regulatory framework 0.8% 4.5% Communicable/non-communicable disease 0.0% 0.0% Basic infrastructure 0.0% 0.0% Natural resource management 0.0% 0.0% Global integration 0.8% 0.0% Disaster management 0.0% 0.0% Information and communications technology 0.8% 0.0% 88 The World Bank Croatia Country Survey 2012 A. General Issues facing Croatia (continued) Listed below are a number of development priorities in Croatia. Please identify which of these you consider the 1st, 2nd, and 3d most important development priority. rd 3 Most Important Percentage of Respondents Zagreb Other Rural development 2.2% 8.7% Education 11.0% 0.0% Social protection 2.2% 4.3% Transport 0.7% 4.3% Poverty reduction 1.5% 4.3% Public sector reform 8.1% 8.7% Regional integration 0.7% 4.3% Gender 0.7% 0.0% Domestic private sector development 7.4% 0.0% Foreign direct investment 2.9% 8.7% Water and sanitation 0.7% 0.0% Anti corruption* 5.9% 21.7% Monitoring and evaluation 0.0% 0.0% Public financial management 5.9% 8.7% Job creation/employment 9.6% 13.0% Governance 4.4% 4.3% Financial markets 0.0% 0.0% Urban development 0.7% 0.0% Environmental sustainability 2.9% 0.0% Equality of opportunity 1.5% 0.0% Health 2.2% 0.0% Energy 2.9% 0.0% EU integration and EU income convergence 4.4% 4.3% Climate change 0.0% 0.0% Agricultural development 2.2% 0.0% Trade and exports 0.0% 0.0% Crime and violence 0.0% 0.0% Economic growth 8.1% 0.0% Law and justice 7.4% 0.0% Regulatory framework 0.7% 4.3% Communicable/non-communicable disease 0.7% 0.0% Basic infrastructure 0.7% 0.0% Natural resource management 0.0% 0.0% Global integration 0.7% 0.0% Disaster management 0.7% 0.0% Information and communications technology 0.0% 0.0% *Significantly different between locations 89 The World Bank Croatia Country Survey 2012 A. General Issues facing Croatia (continued) The EU integration process encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to achieving EU integration and EU income convergence for Croatia? (Choose no more than THREE ) Percentage of Respondents (Responses Combined) Zagreb Other Water and sanitation 1.3% 0.0% Equality of opportunity 5.0% 0.0% Economic growth 48.4% 54.8% Climate change 0.6% 0.0% Disaster management 0.0% 0.0% Regional integration 4.4% 6.5% Gender 1.3% 0.0% Rural development* 3.8% 12.9% Urban development* 0.0% 3.2% Education 32.7% 35.5% Regulatory framework 12.6% 3.2% Basic infrastructure 3.1% 0.0% Social protection 2.5% 0.0% Law and justice 20.8% 22.6% Transport 3.8% 3.2% Crime and violence 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% Information and communications technology 5.0% 6.5% Anti corruption 20.1% 19.4% Domestic private sector development* 22.6% 6.5% Foreign direct investment 19.5% 19.4% Global integration 2.5% 0.0% Energy* 1.9% 9.7% Public sector reform 25.2% 16.1% Monitoring and evaluation 0.6% 3.2% Governance 12.6% 12.9% Natural resource management 3.1% 3.2% Environmental sustainability 6.3% 9.7% Health* 0.0% 3.2% Public financial management 11.9% 6.5% Agricultural development 4.4% 9.7% Job creation/employment 17.0% 25.8% Financial markets 0.6% 0.0% Trade and exports 4.4% 3.2% Poverty reduction 1.9% 3.2% *Significantly different between locations 90 The World Bank Croatia Country Survey 2012 A. General Issues facing Croatia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Croatia? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Zagreb Other Energy* 10.6% 29.0% Equality of opportunity 6.9% 12.9% Social protection 0.6% 0.0% Global integration 2.5% 0.0% Climate change 0.0% 0.0% Anti corruption 13.8% 16.1% Disaster management 0.0% 0.0% Rural development 9.4% 19.4% Foreign direct investment* 43.8% 19.4% Urban development 0.0% 0.0% Water and sanitation 1.9% 0.0% Education 30.0% 35.5% Information and communications technology 8.8% 3.2% Regulatory framework 11.9% 16.1% Communicable/non-communicable disease 0.0% 0.0% Trade and exports 9.4% 19.4% Public sector reform* 20.0% 3.2% Regional integration 3.1% 0.0% Domestic private sector development 32.5% 32.3% Job creation/employment 23.8% 25.8% Agricultural development 11.9% 19.4% EU integration and EU income convergence 6.9% 9.7% Governance 15.6% 16.1% Transport 2.5% 3.2% Monitoring and evaluation 1.9% 6.5% Gender 0.0% 0.0% Natural resource management 4.4% 0.0% Environmental sustainability 3.8% 0.0% Health 0.0% 0.0% Basic infrastructure 2.5% 0.0% Law and justice 5.0% 3.2% Crime and violence 0.0% 0.0% Public financial management 15.0% 9.7% Financial markets 1.3% 0.0% *Significantly different between locations B. Overall Attitudes toward the World Bank Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD How familiar are you with the work of the World 160 6.46 2.19 31 6.16 2.24 Bank in Croatia? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD Overall, please rate your impression of the World 141 6.55 1.93 29 6.14 2.33 Bank’s effectiveness in Croatia. (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD To what extent do you believe the World Bank’s staff is well prepared to help Croatia solve its most 135 7.15 2.11 25 6.56 2.58 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 91 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Croatia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Croatia? (Choose no more than THREE ) Percentage of Respondents (Responses Combined) Zagreb Other Rural development 8.8% 16.1% Education 27.0% 29.0% Social protection 7.5% 6.5% Governance 22.6% 12.9% Transport* 3.8% 16.1% Poverty reduction 6.9% 9.7% Public sector reform 34.0% 22.6% Regional integration 2.5% 3.2% Gender 0.6% 3.2% Crime and violence* 0.0% 3.2% Domestic private sector development 27.0% 16.1% Foreign direct investment 13.8% 9.7% Water and sanitation 0.6% 3.2% Energy* 6.9% 22.6% Monitoring and evaluation 2.5% 0.0% Public financial management 25.2% 12.9% Job creation/employment 16.4% 22.6% Financial markets 6.3% 0.0% Urban development 0.0% 0.0% Environmental sustainability 6.3% 12.9% Equality of opportunity 1.9% 0.0% Health 3.1% 0.0% Global integration 4.4% 6.5% EU integration and EU income convergence 7.5% 9.7% Climate change 0.6% 0.0% Agricultural development 8.8% 12.9% Trade and exports 2.5% 0.0% Economic growth 20.8% 32.3% Law and justice 5.0% 0.0% Regulatory framework 7.5% 3.2% Communicable/non-communicable disease 0.0% 0.0% Basic infrastructure 6.9% 6.5% Natural resource management 1.3% 3.2% Anti corruption 5.0% 3.2% Information and communications technology 3.1% 0.0% Disaster management 0.0% 0.0% *Significantly different between locations When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Croatia? Greatest Value Percentage of Respondents Zagreb Other Financial resources* 34.9% 57.7% Mobilizing third party financial resources 11.6% 11.5% Technical assistance 24.0% 19.2% Policy advice* 18.5% 0.0% Coordination with international and European partners 0.7% 3.8% Data 1.4% 0.0% Training/capacity building 2.7% 7.7% Knowledge products/studies/analyses 2.7% 0.0% Convening/facilitating 0.7% 0.0% Linkage to non-Bank expertise (i.e., global knowledge sharing) 2.7% 0.0% Other 0.0% 0.0% *Significantly different between locations 92 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Croatia? 2nd Greatest Value Percentage of Respondents Zagreb Other Financial resources 12.5% 15.4% Mobilizing third party financial resources 7.6% 7.7% Technical assistance 26.4% 30.8% Policy advice 13.9% 3.8% Coordination with international and European partners 9.0% 0.0% Data 0.0% 0.0% Training/capacity building 13.2% 23.1% Knowledge products/studies/analyses 9.7% 11.5% Convening/facilitating 0.7% 3.8% Linkage to non-Bank expertise (i.e., global knowledge sharing) 6.9% 3.8% Other 0.0% 0.0% Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Croatia ? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Zagreb Other Imposing technocratic solutions without regard to political realities 11.4% 25.0% Not exploring alternative policy options 16.1% 14.3% Too bureaucratic in its operational policies and procedures 26.8% 25.0% Staff too inaccessible 5.4% 10.7% Arrogant in its approach 4.7% 3.6% Not client focused 2.7% 7.1% The credibility of its knowledge/data 4.0% 3.6% Not willing to honestly criticize policies and reform efforts in the country 18.1% 10.7% Too influenced by developed countries 19.5% 21.4% Not enough public disclosure of its work 8.7% 14.3% World Bank processes too slow and complex 20.1% 17.9% Not aligned with country priorities 10.1% 14.3% Not aligned with European institutions' and IFIs' work 2.7% 0.0% Not collaborating enough with non-state actors 13.4% 3.6% Not adequately sensitive to political/social realities in Croatia 11.4% 7.1% Other 4.7% 3.6% Which World Bank instruments do you believe are the MOST effective in helping Croatia achieve EU integration and EU income convergence? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Zagreb Other Investment lending 62.9% 74.2% Capacity development 43.4% 25.8% Policy based lending/ budget support to the Government 16.4% 29.0% Knowledge products/services 14.5% 16.1% Technical assistance 46.5% 35.5% Trust Fund management 1.3% 3.2% Other 1.3% 0.0% Don’t know 3.8% 3.2% Which World Bank instruments do you believe are LEAST effective in helping Croatia achieve EU integration and EU income convergence? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Zagreb Other Investment lending 10.4% 16.7% Capacity development 17.5% 10.0% Policy based lending/ budget support to the Government 24.7% 33.3% Knowledge products/services 21.4% 26.7% Technical assistance* 7.1% 23.3% Trust Fund management 44.2% 40.0% Other 0.6% 0.0% Don’t know 31.2% 20.0% *Significantly different between locations 93 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global development 150 7.65 1.94 30 7.83 2.31 agenda as related to "global public goods"? (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Zagreb Other NGOs 16.0% 16.1% Local Government 40.4% 51.6% Beneficiaries 29.5% 22.6% Private sector 41.7% 45.2% Community Based Organizations (CBOs) 5.8% 6.5% European Commission 5.8% 3.2% European institutions 3.8% 3.2% International Financial Institutions 7.1% 6.5% Foundations 0.6% 0.0% Academia/think tanks/research institutes 27.6% 32.3% Parliament 6.4% 0.0% Media 6.4% 6.5% Other 1.9% 0.0% To what extent do you agree with the following statements about the World Bank’s work in Croatia, on a ten point scale ? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD Overall the World Bank currently plays a relevant 147 5.57 2.13 28 5.39 2.41 role in development in Croatia The World Bank’s work is aligned with what I 142 5.96 2.18 29 5.62 2.51 consider the development priorities for this country The World Bank supports programs and strategies 138 6.49 2.12 28 6.11 2.45 that are realistic for Croatia The World Bank treats clients and stakeholders in 143 7.27 2.19 28 6.96 2.40 Croatia with respect To what extent is the World Bank an effective development partner in Croatia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD Responsiveness 132 6.20 2.00 25 5.60 2.36 Flexibility (in terms of the World Bank's products 127 5.70 1.93 25 5.24 2.28 and services) Flexibility (in terms of changing country 127 5.69 2.01 23 5.04 2.29 circumstances) Being inclusive 125 6.24 1.99 23 5.83 1.90 Openness (sharing data and other information) 136 6.83 2.30 25 6.12 2.35 Staff accessibility* 130 7.05 2.28 22 6.00 2.47 Straightforwardness and honesty 134 6.81 2.33 25 5.92 2.50 Collaboration with groups outside of the 110 5.96 2.18 22 5.41 2.50 Government Collaboration with the Government 122 7.34 1.91 24 6.92 2.17 Collaboration with international and European 107 7.59 1.85 21 7.05 2.16 partners Follow through over time 126 7.47 2.00 25 7.32 2.29 *Significantly different between locations 94 The World Bank Croatia Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Zagreb Other The World Bank works too slowly 10.6% 22.2% The Government works inefficiently 27.2% 18.5% There is not an adequate level of citizen/civil society participation 12.6% 22.2% Poor coordination with international and European partners 2.6% 0.0% The World Bank does not do adequate follow through/follow-up 17.2% 7.4% Lack of/inadequate levels of capacity in Government 39.1% 48.1% Political pressures and obstacles 23.8% 22.2% Reforms are not well thought out in light of country challenges 34.4% 25.9% The World Bank is not sensitive enough to political/social realities on 11.9% 25.9% the ground Other 2.6% 0.0% C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Croatia, on a ten point scale? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD Anti corruption 94 5.56 2.34 23 4.57 2.63 Information and communications technology* 93 6.22 1.97 23 4.96 1.97 Transport 97 6.45 1.84 26 5.85 2.41 Crime and violence 75 4.84 2.07 22 4.05 2.24 Law and justice 100 5.78 2.29 24 5.29 2.65 Urban development 89 5.92 2.29 22 5.45 2.26 Environmental sustainability 103 6.50 2.26 22 6.18 2.50 Regulatory framework 103 6.50 2.02 23 5.83 2.52 Basic infrastructure 97 6.68 2.10 24 6.17 2.14 Communicable/non-communicable disease 58 4.50 2.10 18 4.72 2.47 Poverty reduction 92 5.12 2.39 21 4.48 2.14 Gender 77 5.51 2.37 20 5.05 2.37 Domestic private sector development 94 5.21 2.51 21 4.48 2.09 Foreign direct investment 92 5.76 2.40 22 5.36 2.48 Water and sanitation 93 6.11 2.19 22 6.05 2.48 Trade and exports 79 5.51 2.21 21 5.29 2.35 Economic growth* 104 5.79 2.41 23 4.70 2.48 Energy 92 5.90 2.21 23 5.43 2.39 Disaster management 58 4.59 2.16 19 4.05 1.75 Monitoring and evaluation 97 6.41 2.28 21 5.81 2.56 Public financial management* 108 6.40 2.20 23 5.00 2.11 Job creation/employment 103 5.00 2.33 22 4.23 2.39 Financial markets 95 5.84 2.29 20 5.30 2.32 Equality of opportunity 83 5.28 2.49 22 4.59 2.65 Health 85 5.74 2.17 22 5.18 2.34 Rural development 86 5.64 2.15 23 5.00 2.22 Global integration 83 6.25 2.26 21 5.76 2.02 Governance 103 5.55 2.25 22 5.23 2.84 EU integration and EU income convergence 102 5.91 2.28 22 5.32 2.46 Education 103 5.84 2.15 25 5.04 2.62 Social protection 93 5.48 2.41 25 4.80 2.47 Climate change 81 5.35 2.36 21 4.95 2.36 Public sector reform 122 5.92 2.32 26 5.19 2.70 Regional integration 85 5.98 2.13 21 5.33 2.37 Agricultural development 91 5.49 2.00 22 4.91 2.39 Natural resource management 72 4.74 2.18 21 4.76 2.17 *Significantly different between locations 95 The World Bank Croatia Country Survey 2012 C. World Bank Effectiveness and Results (continued) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD To what extent does the World Bank’s work help to 146 6.10 1.91 28 5.96 2.05 achieve development results in Croatia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Croatia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD The World Bank’s financial instruments meet the 146 6.41 2.14 27 5.74 2.41 needs of Croatia The World Bank meets Croatia’s needs for 145 6.39 2.23 26 5.77 2.34 knowledge services D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do? Percentage of Respondents Zagreb Other Weekly 4.3% 6.5% Monthly 18.0% 22.6% A few times a year 57.1% 38.7% Rarely 17.4% 22.6% Never 3.1% 9.7% When thinking about the development challenges in Croatia, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Zagreb Other Public sector reform 37.2% 22.6% Gender 0.6% 3.2% Education 31.4% 35.5% Domestic private sector development 32.1% 16.1% Foreign direct investment 10.9% 6.5% Water and sanitation 3.2% 0.0% Trade and exports 3.8% 3.2% Economic growth 37.8% 32.3% Energy 12.2% 9.7% Disaster management 0.0% 0.0% Monitoring and evaluation* 1.9% 9.7% Governance 17.9% 19.4% Social protection 7.1% 3.2% Climate change 3.2% 3.2% Poverty reduction* 5.8% 16.1% Law and justice 7.7% 6.5% Anti corruption 6.4% 6.5% Financial markets 1.9% 6.5% Equality of opportunity 4.5% 6.5% Urban development* 0.6% 6.5% Crime and violence 0.0% 0.0% Regional integration* 0.6% 9.7% Information and communications technology 7.1% 3.2% Transport 2.6% 3.2% Agricultural development 11.5% 6.5% Natural resource management 0.6% 3.2% Public financial management 12.2% 9.7% Job creation/employment 12.2% 9.7% Health 3.8% 3.2% Rural development* 5.1% 16.1% Global integration* 0.0% 3.2% EU integration and EU income convergence 5.8% 6.5% Environmental sustainability* 1.9% 9.7% Regulatory framework 3.2% 0.0% Basic infrastructure 1.3% 0.0% Communicable/non-communicable disease 0.0% 0.0% *Significantly different between locations 96 The World Bank Croatia Country Survey 2012 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank's knowledge and research are at … in Croatia? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD Raising your awareness of the particular topic 145 6.30 2.24 26 5.35 2.46 Stimulating public debate/dialogue 147 5.97 2.33 27 5.93 2.30 Enhancing your knowledge and/or skills 148 6.70 2.21 28 6.64 2.33 Contributing to good policy making 140 6.08 2.05 26 6.00 2.35 Providing support for program implementation 137 6.39 2.26 26 6.58 2.23 To what extent do you believe that the World Bank's knowledge and research … in Croatia? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD Are timely 133 6.39 2.15 26 5.65 2.17 Include appropriate level of stakeholder 129 6.26 2.19 26 5.96 2.39 involvement during preparation Are relevant to Croatia's development priorities 131 6.61 2.12 27 5.85 2.41 Provide feasible recommendations 137 6.43 2.02 27 6.30 2.46 Are accessible (well written and easy to 140 6.74 2.09 27 5.93 2.79 understand) A source of relevant information on global good 140 7.29 2.15 26 6.65 2.30 practices Are adequately disseminated 130 6.03 2.38 26 5.88 2.64 Are appropriately translated 126 7.04 2.16 26 6.31 2.71 Are adaptable to Croatia's specific development 135 6.43 1.96 27 5.52 2.34 challenges and country circumstances* *Significantly different between locations Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge and research 149 6.43 1.90 28 6.39 2.22 make to development results in your country? Overall, how would you rate the technical quality of 145 7.60 1.77 29 7.03 2.13 the World Bank’s knowledge/research? Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e., global 120 6.67 2.08 26 6.15 2.39 knowledge sharing, etc.)? To what extent do you believe Croatia COULD receive value for money from the World Bank’s 120 6.98 1.87 25 6.52 2.10 products/services offered on a fee-for-service basis? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1-Not effective at all, 10-Very effective; 1-To no degree at all, 10-To a very significant degree) 97 The World Bank Croatia Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD The World Bank disburses funds promptly 95 7.58 2.17 23 7.57 2.37 The World Bank effectively monitors and evaluates 132 7.34 2.10 27 7.11 2.34 the projects and programs it supports The World Bank’s approvals and reviews are done 116 6.91 2.12 26 6.27 2.41 in a timely fashion The World Bank’s "Safeguard Policy" requirements 105 6.71 2.11 24 6.08 2.28 are reasonable The World Bank imposes reasonable conditions 123 7.02 2.11 26 6.35 2.56 on its lending Working with the World Bank increases Croatia's 145 7.59 1.92 29 7.10 2.23 institutional capacity The World Bank ensures consistency and 101 7.05 2.16 22 6.86 2.42 continuity through staff changes The World Bank’s teams and visits are well 122 7.42 2.09 22 6.73 2.66 coordinated Where country systems are adequate, the World 107 7.50 1.91 23 6.65 2.52 Bank makes appropriate use of them The World Bank provides effective implementation 126 7.29 2.02 29 6.76 2.56 support F. The Future Role of the World Bank in Croatia Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Croatia’s EU integration and 156 7.24 2.02 30 7.33 2.11 EU income convergence in the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Croatia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Zagreb Other Improve the quality of its experts as related to Croatia's specific 24.0% 26.7% challenges Reduce the complexity of obtaining World Bank financing 31.8% 43.3% Focus primarily on advocacy issues 5.2% 3.3% Improve the competitiveness of its financing compared to markets* 13.0% 0.0% Ensure greater selectivity in its work 3.9% 10.0% Provide more adequate data/knowledge/statistics/figures on Croatia's 7.8% 3.3% economy Offer more innovative financial products 20.8% 26.7% Offer more innovative knowledge services 14.3% 16.7% Introduce Fee-Based services 1.3% 0.0% Increase EU funds absorption 58.4% 50.0% Work faster 4.5% 10.0% Other 3.2% 3.3% *Significantly different between locations 98 The World Bank Croatia Country Survey 2012 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Croatia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Zagreb Other Local newspapers 45.2% 35.5% International newspapers 7.7% 6.5% Local radio 1.9% 0.0% International radio 0.0% 0.0% Local television* 28.4% 54.8% International television 2.6% 0.0% Periodicals* 26.5% 9.7% Internet 76.8% 87.1% Social media (Facebook, Twitter, Youtube) 1.9% 3.2% Blogs 0.0% 0.0% Mobile phones 0.6% 0.0% Instant messaging 0.0% 0.0% Other 2.6% 0.0% *Significantly different between locations How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Zagreb Other World Bank website 45.9% 58.1% Direct contact with World Bank (i.e., face to face meetings/ 26.4% 16.1% discussions) e-Newsletters 41.5% 41.9% Instant messaging 3.1% 6.5% World Bank seminars/workshops/conferences 31.4% 35.5% World Bank Public Information Center 0.6% 0.0% World Bank publications and other written materials 22.6% 16.1% Mobile phones 2.5% 0.0% Social media (Facebook, Twitter, Youtube) 6.3% 12.9% Blogs 1.3% 0.0% Other 1.3% 0.0% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Zagreb Other Yes 28.4% 30.0% No 71.6% 70.0% Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents Zagreb Other Yes 15.1% 11.1% No 84.9% 88.9% Were you able to obtain this information? Percentage of Respondents Zagreb Other Yes 87.0% 100.0% No 13.0% 0.0% Do you have access to the Internet? Percentage of Respondents Zagreb Other Yes 100.0% 100.0% No 0.0% 0.0% Do you use/have used the World Bank website? Percentage of Respondents Zagreb Other Yes 88.2% 83.9% No 11.8% 16.1% Which do you primarily use? Percentage of Respondents Zagreb Other The World Bank's country website 60.7% 69.0% The World Bank's main website 39.3% 31.0% 99 The World Bank Croatia Country Survey 2012 G. Communication and Information Sharing (continued) Do you use/have you used the World Bank’s Public Information Centers (PICs) in Croatia? Percentage of Respondents Zagreb Other Yes 14.1% 3.2% No 60.3% 71.0% I don’t know what a PIC is 25.6% 25.8% Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Zagreb Other N Mean SD N Mean SD I use more data from the World Bank as a result of 116 6.03 2.41 26 6.23 2.35 the organization’s Open Data policy The World Bank’s PIC is a valuable source of 30 6.63 1.87 6 5.50 2.88 information related to development in Croatia I find the World Bank websites easy to navigate 129 6.95 1.85 25 7.00 1.66 I find the information on the World Bank’s websites 132 7.61 1.74 26 7.38 1.72 useful When I need information from the World Bank I 145 7.30 2.48 29 7.34 1.99 know how to find it The World Bank is responsive to my information 105 7.46 2.11 18 6.67 2.95 requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Percentage of Respondents Zagreb Other Yes 60.0% 53.3% No 40.0% 46.7% Which of the following describes most of your exposure to the World Bank in Croatia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Zagreb Other Observer (i.e., follow in media, discuss in informal conversations, etc.) 18.2% 22.6% Use World Bank reports/data* 37.1% 16.1% Engage in World Bank related/sponsored events/activities 32.1% 25.8% Collaborate as part of my professional duties 33.3% 38.7% Use World Bank website for information, data, research, etc. 26.4% 38.7% 100 The World Bank Croatia Country Survey 2012 Appendix D: Responses to All Questions by Year 1 FY ’03 Response Number = 122  FY ’08 Response Number = 207  FY ’12 Response Number = 198 B. Overall Attitudes toward the World Bank year FY 2003 FY 2008 FY 2012 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 119 6.46 2.13 206 6.92 1.87 197 6.42 2.22 World Bank in Croatia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY12 and FY08 country surveys. year FY 2003 FY 2008 FY 2012 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 115 6.92 1.90 196 6.75 1.91 175 6.49 2.00 World Bank’s effectiveness in Croatia. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank’s work in Croatia, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2003 FY 2008 FY 2012 N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a 116 6.72 2.16 190 5.87 1.99 180 5.56 2.17 relevant role in development in Croatia^ The World Bank’s work is aligned with what I consider the development priorities for this 117 6.73 2.20 190 6.30 1.95 176 5.93 2.23 country^ The World Bank supports programs and 117 6.82 1.95 192 6.43 2.04 171 6.44 2.17 strategies that are realistic for Croatia The World Bank treats clients and 117 7.70 2.13 180 7.49 2.13 176 7.22 2.20 stakeholders in Croatia with respect ^Significantly different between FY12 and FY03 country surveys. To what extent is the World Bank an effective development partner in Croatia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2003 FY 2008 FY 2012 N Mean SD N Mean SD N Mean SD Flexibility (in terms of changing country 146 6.08 2.15 155 5.55 2.05 circumstances)* Staff accessibility^* 115 7.83 2.02 183 7.50 2.19 156 6.89 2.31 Straightforwardness and honesty^* 116 8.14 1.97 189 7.93 2.09 164 6.69 2.35 ^Significantly different between FY12 and FY03 country surveys. *Significantly different between FY12 and FY08 country surveys. 1 Only those questions that were asked in the FY ’03, FY ’08 and FY ’12 country surveys, with similar response scales/options, are presented. 101 The World Bank Croatia Country Survey 2012 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Croatia, on a ten point scale? (1-Not effective at all, 10-Very effective) year FY 2003 FY 2008 FY 2012 N Mean SD N Mean SD N Mean SD Anti corruption 158 5.53 2.17 122 5.39 2.43 Law and justice 98 5.36 2.14 158 5.41 2.20 129 5.74 2.34 Urban development* 138 4.99 1.63 116 5.87 2.26 Regulatory framework 111 6.35 1.92 169 6.25 1.88 131 6.40 2.09 Basic infrastructure 105 7.19 1.94 169 6.94 2.08 126 6.61 2.09 Poverty reduction 99 5.55 2.08 168 5.45 1.79 118 5.03 2.34 Gender 85 5.66 2.19 141 5.36 1.81 101 5.45 2.37 Domestic private sector development^* 100 6.02 2.04 167 6.03 1.97 120 5.08 2.42 Economic growth^* 110 6.11 2.00 179 6.14 1.60 132 5.58 2.42 Public financial management 105 6.81 1.92 170 6.56 1.88 136 6.19 2.24 Health 95 5.69 2.14 158 5.34 1.90 112 5.68 2.19 Education 93 5.16 2.20 160 5.68 1.92 133 5.68 2.25 Social protection 90 6.03 2.29 152 5.62 2.05 123 5.33 2.41 Climate change 138 4.99 2.11 106 5.31 2.34 Public sector reform 110 6.18 2.17 175 6.07 1.95 153 5.78 2.38 Agricultural development 85 5.50 2.14 147 5.76 1.85 118 5.36 2.07 Natural resource management^* 95 6.97 1.99 158 6.51 1.84 98 4.77 2.13 ^Significantly different between FY12 and FY03 country surveys; *Significantly different between FY12 and FY08 country surveys. D. The World Bank’s Knowledge To what extent do you believe that the World Bank's knowledge and research … in Croatia? (1-To no degree at all, 10-To a very significant degree) year FY 2003 FY 2008 FY 2012 N Mean SD N Mean SD N Mean SD Are adaptable to Croatia's specific development challenges and country 113 6.50 1.99 189 6.27 2.13 167 6.30 2.03 circumstances E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2003 FY 2008 FY 2012 N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly 65 8.23 1.98 123 7.91 1.99 121 7.53 2.21 The World Bank effectively monitors and evaluates the projects and programs it 74 7.57 1.89 140 7.57 2.05 164 7.28 2.12 supports The World Bank imposes reasonable 161 7.03 2.09 153 6.88 2.18 conditions on its lending Working with the World Bank increases 76 7.20 2.13 142 7.23 1.84 179 7.49 1.97 Croatia's institutional capacity 102 The World Bank Croatia Country Survey 2012 G. Communication and Information Sharing Do you have access to the Internet? Percentage of Respondents 2008 2012 Yes 99.0% 100.0% No 1.0% 0.0% Do you use/have used the World Bank website? Percentage of Respondents 2008 2012 Yes 86.6% 86.8% No 13.4% 13.2% Which do you primarily use? Percentage of Respondents 2008 2012 The World Bank's country website 58.5% 61.5% The World Bank's main website 41.5% 38.5% Do you use/have you used the World Bank’s Public Information Centers (PICs) in Croatia? Percentage of Respondents 2008 2012 Yes 5.7% 12.0% No 74.2% 63.0% I don’t know what a PIC is 20.1% 25.0% 103 The World Bank Croatia Country Survey 2012 Appendix E: Indicator Questions as a Function of Exposure to the Bank Currently, do you Which of the following describes most of your exposure to the World Bank in Croatia? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 5.77 6.88 6.65 5.62 6.32 6.79 6.41 6.61 6.23 6.90 6.55 6.28 Bank’s effectiveness in Croatia. To what extent do you believe the World Bank’s staff is well prepared to help Croatia solve its most 6.49 7.36 7.22 6.23 6.78 7.56 6.86 7.45 6.94 7.27 7.12 6.90 complicated development challenges? Overall the World Bank currently plays a relevant 5.04 5.91 5.67 5.12 5.52 5.65 5.47 5.74 5.39 5.87 5.66 5.30 role in development in Croatia The World Bank’s work is aligned with what I 5.32 6.26 6.09 5.09 5.74 6.19 5.85 6.02 5.64 6.38 6.11 5.35 consider the development priorities for this country Responsiveness 5.50 6.41 6.32 5.21 5.97 6.42 5.96 6.43 5.98 6.35 6.26 5.71 Openness (sharing data and other information) 5.98 7.14 7.01 5.63 6.55 7.14 6.58 7.09 6.62 7.00 6.82 6.57 Collaboration with groups outside of the 5.33 6.28 6.12 4.88 5.60 6.38 5.79 6.12 5.86 5.96 5.93 5.81 Government Collaboration with the Government 6.79 7.51 7.42 6.70 7.26 7.31 7.31 7.21 7.10 7.57 7.21 7.45 Collaboration with international and European 7.21 7.62 7.56 7.16 7.45 7.54 7.45 7.56 7.57 7.33 7.32 7.87 partners To what extent does the World Bank’s work help to 5.69 6.36 6.28 5.36 5.98 6.31 6.01 6.29 6.01 6.26 6.16 5.94 achieve development results in Croatia? The World Bank’s financial instruments meet the 5.94 6.48 6.54 5.38 6.23 6.52 6.14 6.74 6.29 6.39 6.39 6.17 needs of Croatia The World Bank meets Croatia’s needs for 5.75 6.65 6.54 5.38 6.26 6.41 6.30 6.33 6.11 6.71 6.34 6.23 knowledge services The World Bank's knowledge and research are adaptable to Croatia's specific development 5.97 6.50 6.45 5.63 6.13 6.59 6.12 6.68 6.22 6.44 6.38 6.09 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank’s knowledge and research 6.11 6.65 6.62 5.56 6.20 6.86 6.28 6.75 6.36 6.56 6.45 6.38 make to development results in your country? Overall, how would you rate the technical quality of 7.24 7.69 7.66 6.77 7.34 7.83 7.42 7.71 7.40 7.71 7.51 7.52 the World Bank’s knowledge/research? Where country systems are adequate, the World 6.78 7.68 7.59 6.35 7.33 7.48 7.31 7.58 7.10 7.79 7.41 7.29 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 104 The World Bank Croatia Country Survey 2012 Appendix F: Croatia FY 2012 Questionnaire World Bank Country Survey FY12 – Croatia The World Bank is interested in gauging the views of clients and partners who are either involved in development in Croatia or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Croatia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Croatia. The World Bank commissioned an independent firm to oversee the logistics of this effort in Croatia. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING CROATIA A1. In general would you say that Croatia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 105 The World Bank Croatia Country Survey 2012 SECTION A: GENERAL ISSUES FACING CROATIA (CONT...) A2. Listed below are a number of development priorities in Croatia. Please identify which of these you consider the FIRST priority SECOND priority THIRD priority 1st, 2nd, and 3d most important development (Choose only ONE) (Choose only ONE) (Choose only ONE) priority 1 Rural development    2 Education    Social protection (e.g., pensions, targeted social 3    assistance) 4 Transport (e.g., roads, bridges, transportation)    5 Poverty reduction    6 Public sector reform    7 Regional integration    8 Gender    9 Domestic private sector development    10 Foreign direct investment    11 Water and sanitation    12 Anti-corruption    13 Monitoring and evaluation    Public financial management (e.g., public 14    expenditure, fiscal system reform) 15 Job creation/employment    16 Governance (i.e., government effectiveness)    17 Financial markets    18 Urban development    19 Environmental sustainability    20 Equality of opportunity (i.e., equity)    21 Health    22 Energy    23 EU integration and EU income convergence    24 Climate change (e.g., mitigation, adaptation)    25 Agricultural development    26 Trade and exports    27 Crime and violence    28 Economic growth    29 Law and justice (e.g., judicial system)    30 Regulatory framework    31 Communicable/non-communicable diseases    32 Basic infrastructure    33 Natural resource management (e.g., oil, gas, mining)    34 Global integration    35 Disaster management    36 Information and communications technology    106 The World Bank Croatia Country Survey 2012 SECTION A: GENERAL ISSUES FACING CROATIA (CONT...) A3. The EU integration process encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to achieving EU integration and EU income convergence for Croatia? (Choose no more than THREE) 1 Water and sanitation 2 Equality of opportunity (i.e., equity) 3 Economic growth 4 Climate change (e.g., mitigation, adaptation) 5 Disaster management 6 Regional integration 7 Gender 8 Rural development 9 Urban development 10 Education 11 Regulatory framework 12 Basic infrastructure 13 Social protection (e.g., pensions, targeted social assistance) 14 Law and justice (e.g., judicial system) 15 Transport (e.g., roads, bridges, transportation) 16 Crime and violence 17 Communicable/non-communicable diseases 18 Information and communications technology 19 Anti corruption 20 Domestic private sector development 21 Foreign direct investment 22 Global integration 23 Energy 24 Public sector reform 25 Monitoring and evaluation 26 Governance (i.e., government effectiveness) 27 Natural resource management (e.g., oil, gas, mining) 28 Environmental sustainability 29 Health 30 Public financial management (e.g., public expenditure, fiscal system reform) 31 Agricultural development 32 Job creation/employment 33 Financial markets 34 Trade and exports 35 Poverty reduction 107 The World Bank Croatia Country Survey 2012 SECTION A: GENERAL ISSUES FACING CROATIA (CONT…) A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Croatia? (Choose no more than THREE) 1 Energy 2 Equality of opportunity (i.e., equity) 3 Social protection (e.g., pensions, targeted social assistance) 4 Global integration 5 Climate change (e.g., mitigation, adaptation) 6 Anti corruption 7 Disaster management 8 Rural development 9 Foreign direct investment 10 Urban development 11 Water and sanitation 12 Education 13 Information and communications technology 14 Regulatory framework 15 Communicable/non-communicable diseases 16 Trade and exports 17 Public sector reform 18 Regional integration 19 Domestic private sector development 20 Job creation/employment 21 Agricultural development 22 EU integration and EU income convergence 23 Governance (i.e., government effectiveness) 24 Transport (e.g., roads, bridges, transportation) 25 Monitoring and evaluation 26 Gender 27 Natural resource management (e.g., oil, gas, mining) 28 Environmental sustainability 29 Health 30 Basic infrastructure 31 Law and justice (e.g., judicial system) 32 Crime and violence 33 Public financial management (e.g., public expenditure, fiscal system reform) 34 Financial markets 108 The World Bank Croatia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Croatia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Croatia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Croatia solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 109 The World Bank Croatia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B4. When thinking about how the World Bank can have the most impact on development results in Croatia, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Croatia? (Choose no more than THREE) 1 Rural development 2 Education 3 Social protection (e.g., pensions, targeted social assistance) 4 Governance (i.e., government effectiveness) 5 Transport (e.g., roads, bridges, transportation) 6 Poverty reduction 7 Public sector reform 8 Regional integration 9 Gender 10 Crime and violence 11 Domestic private sector development 12 Foreign direct investment 13 Water and sanitation 14 Energy 15 Monitoring and evaluation 16 Public financial management (e.g., public expenditure, fiscal system reform) 17 Job creation/employment 18 Financial markets 19 Urban development 20 Environmental sustainability 21 Equality of opportunity (i.e., equity) 22 Health 23 Global integration 24 EU integration and EU income convergence 25 Climate change (e.g., mitigation, adaptation) 26 Agricultural development 27 Trade and exports 28 Economic growth 29 Law and justice (e.g., judicial system) 30 Regulatory framework 31 Communicable/non-communicable diseases 32 Basic infrastructure 33 Natural resource management (e.g., oil, gas, mining) 34 Anti corruption 35 Information and communications technology 36 Disaster management 110 The World Bank Croatia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Croatia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources   2 Mobilizing third party financial resources   Technical assistance (advice, best practice, international 3   experience) 4 Policy advice   5 Coordination with international and European partners   6 Data   7 Training/capacity building   8 Knowledge products/studies/analyses   9 Convening/facilitating   Linkage to non-Bank expertise (i.e., global knowledge 10   sharing) 11 Other (please specify):______________________________   B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Croatia? (Choose no more than TWO) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Too bureaucratic in its operational policies and procedures 4 Staff too inaccessible 5 Arrogant in its approach 6 Not client focused 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Not enough public disclosure of its work 11 World Bank processes too slow and complex 12 Not aligned with country priorities 13 Not aligned with European institutions’ and International Financial Institutions’ work 14 Not collaborating enough with non-state actors 15 Not adequately sensitive to political/social realities in Croatia 16 Other (please specify): __________________________________________________ 111 The World Bank Croatia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B7. Which World Bank instruments do you believe are the MOST effective in helping Croatia achieve EU integration and EU income convergence? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Knowledge products/services (analytical work, studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B8. Which World Bank instruments do you believe are LEAST effective in helping Croatia achieve EU integration and EU income convergence? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Knowledge products/services (analytical work, studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B9. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 112 The World Bank Croatia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B10. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 European Commission 7 European institutions 8 International Financial Institutions 9 Foundations 10 Academia/think tanks/research institutes 11 Parliament 12 Media 13 Other (please specify): __________________________ To what extent do you agree with the following statements about the World Bank’s work in Croatia, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B11 1 2 3 4 5 6 7 8 9 10  role in development in Croatia The World Bank’s work is aligned with what I B12 1 2 3 4 5 6 7 8 9 10  consider the development priorities for this country The World Bank supports programs and strategies B13 1 2 3 4 5 6 7 8 9 10  that are realistic for Croatia The World Bank treats clients and stakeholders in B14 1 2 3 4 5 6 7 8 9 10  Croatia with respect 113 The World Bank Croatia Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) To what extent is the World Bank an effective development partner in Croatia, in terms of each of the following? To no To a very Don't degree at significant know all degree B15 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the World Bank’s products B16 1 2 3 4 5 6 7 8 9 10  and services) Flexibility (in terms of changing country B17 1 2 3 4 5 6 7 8 9 10  circumstances) B18 Being inclusive 1 2 3 4 5 6 7 8 9 10  B19 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B20 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B21 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Collaboration with groups outside of the B22 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B23 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Collaboration with international and European B24 1 2 3 4 5 6 7 8 9 10  partners B25 Follow through over time 1 2 3 4 5 6 7 8 9 10  B26. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor coordination with international and European partners 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Other (please specify): ________________________________________ 114 The World Bank Croatia Country Survey 2012 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Croatia, on a ten point scale? Not effective Very Don't at all effective know C1 Anti corruption 1 2 3 4 5 6 7 8 9 10  C2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  C3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  C4 Crime and violence 1 2 3 4 5 6 7 8 9 10  C5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  C6 Urban development 1 2 3 4 5 6 7 8 9 10  C7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  C8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  C9 Basic infrastructure 1 2 3 4 5 6 7 8 9 10  C10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  C11 Poverty reduction 1 2 3 4 5 6 7 8 9 10  C12 Gender 1 2 3 4 5 6 7 8 9 10  C13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  C14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  C15 Water and sanitation 1 2 3 4 5 6 7 8 9 10  C16 Trade and exports 1 2 3 4 5 6 7 8 9 10  C17 Economic growth 1 2 3 4 5 6 7 8 9 10  C18 Energy 1 2 3 4 5 6 7 8 9 10  C19 Disaster management 1 2 3 4 5 6 7 8 9 10  C20 Monitoring and evaluation 1 2 3 4 5 6 7 8 9 10  Public financial management (e.g., public C21 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) C22 Job creation/employment 1 2 3 4 5 6 7 8 9 10  C23 Financial markets 1 2 3 4 5 6 7 8 9 10  C24 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  C25 Health 1 2 3 4 5 6 7 8 9 10  C26 Rural development 1 2 3 4 5 6 7 8 9 10  C27 Global integration 1 2 3 4 5 6 7 8 9 10  C28 Governance (i.e., government effectiveness) 1 2 3 4 5 6 7 8 9 10  C29 EU integration and EU income convergence 1 2 3 4 5 6 7 8 9 10  C30 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social C31 1 2 3 4 5 6 7 8 9 10  assistance) C32 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  C33 Public sector reform 1 2 3 4 5 6 7 8 9 10  C34 Regional integration 1 2 3 4 5 6 7 8 9 10  C35 Agricultural development 1 2 3 4 5 6 7 8 9 10  C36 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  115 The World Bank Croatia Country Survey 2012 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS (CONT...) C37. To what extent does the World Bank’s work help to achieve development results in Croatia, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Croatia, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank's financial instruments (i.e., investment lending, Development Policy C38 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Croatia The World Bank meets Croatia's needs for C39 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) 116 The World Bank Croatia Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE D1. How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 117 The World Bank Croatia Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) D2. When thinking about the development challenges in Croatia, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) 1 Public sector reform 2 Gender 3 Education 4 Domestic private sector development 5 Foreign direct investment 6 Water and sanitation 7 Trade and exports 8 Economic growth 9 Energy 10 Disaster management 11 Monitoring and evaluation 12 Governance (i.e., government effectiveness) 13 Social protection (e.g., pensions, targeted social assistance) 14 Climate change (e.g., mitigation, adaptation) 15 Poverty reduction 16 Law and justice (e.g., judicial system) 17 Anti corruption 18 Financial markets 19 Equality of opportunity (i.e., equity) 20 Urban development 21 Crime and violence 22 Regional integration 23 Information and communications technology 24 Transport (e.g., roads, bridges, transportation) 25 Agricultural development 26 Natural resource management (e.g., oil, gas, mining) 27 Public financial management (e.g., public expenditure, fiscal system reform) 28 Job creation/employment 29 Health 30 Rural development 31 Global integration 32 EU integration and EU income convergence 33 Environmental sustainability 34 Regulatory framework 35 Basic infrastructure 36 Communicable/non-communicable diseases 118 The World Bank Croatia Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) How effective do you believe the World Bank's knowledge and research are at … in Croatia? Not Very Don't effective effective know at all D3 Raising your awareness of the particular topic 1 2 3 4 5 6 7 8 9 10  D4 Stimulating public debate/dialogue 1 2 3 4 5 6 7 8 9 10  D5 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D6 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10  Providing support for program D7 1 2 3 4 5 6 7 8 9 10  implementation To what extent do you believe that the World Bank's knowledge and research … in Croatia? To no To a very Don't degree at significant know all degree D8 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D9 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Croatia's development D10 1 2 3 4 5 6 7 8 9 10  priorities D11 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D12 1 2 3 4 5 6 7 8 9 10  understand) A source of relevant information on global D13 1 2 3 4 5 6 7 8 9 10  good practices D14 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D15 Are appropriately translated 1 2 3 4 5 6 7 8 9 10  Are adaptable to Croatia's specific D16 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D17. Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know 119 The World Bank Croatia Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) D18. Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality D19. Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e., global knowledge sharing, etc.)? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know D20. To what extent do you believe Croatia COULD receive value for money from the World Bank’s products/services offered on a fee-for-service basis? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 120 The World Bank Croatia Country Survey 2012 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10  conditions on its lending Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10  Croatia's institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10  continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10  coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) 121 The World Bank Croatia Country Survey 2012 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN CROATIA F1. How significant a role do you believe the World Bank SHOULD play in Croatia’s EU integration and EU income convergence in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Croatia? (Choose no more than TWO) 1 Improve the quality of its experts as related to Croatia’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Ensure greater selectivity in its work 6 Provide more adequate data/knowledge/statistics/figures on Croatia’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Introduce Fee-Based services 10 Increase EU funds absorption 11 Work faster 12 Others (please specify): ______________________________________________ 122 The World Bank Croatia Country Survey 2012 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Croatia? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank Public Information Center 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Others (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 123 The World Bank Croatia Country Survey 2012 SECTION G: COMMUNICATION AND INFORMATION SHARING (CONT...) G8. Which do you primarily use? 1 The World Bank’s country website (www.worldbank.hr) 2 The World Bank’s main website (www.worldbank.org) G9. Do you use/have you used the World Bank’s Public Information Centers (PICs) in Croatia? 1 Yes 2 No 3 I don’t know what PIC is Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use more data from the World Bank as a result of the G10 1 2 3 4 5 6 7 8 9 10  organization's Open Data policy The World Bank’s PIC is a valuable source of G11 information related to development in Croatia. (Only 1 2 3 4 5 6 7 8 9 10  answer if you have used the PIC) I find the World Bank websites easy to navigate. (Only G12 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G13 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know G14 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 124 The World Bank Croatia Country Survey 2012 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 International Partners 9 Bilateral Agency 10 Multilateral Agency 11 Private Sector Organization 12 Private Foundation 13 Financial Sector/Private Bank 14 NGO 15 Community Based Organization 16 Media (Press, Radio, TV, Web, etc.) 17 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 18 Trade Union 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ 125 The World Bank Croatia Country Survey 2012 SECTION H: BACKGROUND INFORMATION (CONT...) H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agricultural development 2 Anti corruption 3 Basic infrastructure 4 Climate change (e.g., mitigation, adaptation) 5 Communicable/non-communicable diseases 6 Crime and violence 7 Disaster management 8 Domestic private sector development 9 Economic growth 10 Education 11 Energy 12 Environmental sustainability 13 Equality of opportunity (i.e., equity) 14 EU integration and EU income convergence 15 Financial markets 16 Foreign direct investment 17 Gender 18 Global integration 19 Governance (i.e., government effectiveness) 20 Health 21 Information and communications technology 22 Job creation/employment 23 Law and justice (e.g., judicial system) 24 Monitoring and evaluation 25 Natural resource management (e.g., oil, gas, mining) 26 Poverty reduction 27 Public financial management (e.g., public expenditure, fiscal system reform) 28 Public sector reform 29 Regional integration 30 Regulatory framework 31 Rural development 32 Social protection (e.g., pensions, targeted social assistance) 33 Trade and exports 34 Transport (e.g., roads, bridges, transportation) 35 Urban development 36 Water and sanitation 37 Other (please specify): _____________________________________________ 126 The World Bank Croatia Country Survey 2012 SECTION H: BACKGROUND INFORMATION (CONT...) H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Croatia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Zagreb area 2 Continental Croatia 3 Dalmatia 4 Istria 5 Kvarner 6 Slavonia Thank you for completing the survey! 127