The World Bank Report No: ISR2969 Implementation Status & Results Cambodia Demand for Good Governance Project (P101156) Public Disclosure Copy Operation Name: Demand for Good Governance Project (P101156) Project Stage: Implementation Seq.No: 4 Status: ARCHIVED Archive Date: Country: Cambodia Approval FY: 2009 Product Line: IBRD/IDA Region: EAST ASIA AND PACIFIC Lending Instrument: Specific Investment Loan Implementing Agency(ies): Ministry of Interior, National Committee for Democratic Development (NCDD), The Asia Foundation (TAF), Arbitration Council Foundation (ACF) Key Dates Board Approval Date 02-Dec-2008 Original Closing Date 31-Mar-2013 Planned Mid Term Review Date 01-Jun-2011 Last Archived ISR Date 02-Jan-2011 Effectiveness Date 24-Jun-2009 Revised Closing Date 31-Mar-2013 Actual Mid Term Review Date 06-Jun-2011 Project Development Objectives Project Development Objective (from Project Appraisal Document) The development objective of the proposed project is to enhance the demand for good governance (DFGG) in priority reform areas by strengthening institutions, supporting partnerships, and sharing lessons. Has the Project Development Objective been changed since Board Approval of the Project? Yes No Component(s) Component Name Component Cost Support to State Institutions 9.50 Support to Non State Institutions 4.60 Coordination and Learning 3.60 Overall Ratings Previous Rating Current Rating Public Disclosure Copy Progress towards achievement of PDO Moderately Satisfactory Moderately Satisfactory Overall Implementation Progress (IP) Moderately Satisfactory Moderately Satisfactory Overall Risk Rating Substantial Implementation Status Overview Progress toward achieving development objective is moderately satisfactory. The One Window Service Office (OWSO) sub-component has now established seven new offices (nine total) with aggregated revenue streams significantly higher than anticipated, all deliveringservices with a new level of transparency; another nine offices are near completion. Recent steps have illustrated strong government ownership and triggered efforts to institutionalize the OWSO initiative and move toward a strategy for post-project sustainability. The Arbitration Council component has well surpassed targets (325 cases being handled; 70 resolved) consolidating its position as a credible mediator. The Non-State Actors sub- component is providing over 30 grants to NGOs, and grantees are now implementing a range of social accountability activities in the field, with impacts becoming visible in Page 1 of 9 The World Bank Report No: ISR2969 participating communes. Another set of grants should be awarded by the end of 2011. Through the Restructuring approved on October 14, 2011, the sub-components related to Radio National Kampuchea (RNK) and to the Ministry of National Assembly, Senate Relations and Inspection (MONASRI) were discontinued following agreement that the two components were not contributing to the achievement of the DFGG PDO. Funds were reallocated to better functioning components and the results framework has been amended as shown below. Public Disclosure Copy Locations Country First Administrative Division Location Planned Actual Cambodia Krong Phnum Penh Phnom Penh Cambodia Not Entered Kingdom of Cambodia Results Project Development Objective Indicators Indicator Name Core Unit of Measure Baseline Current End Target 1.1: % of union and employer organization Percentage Value 41.00 41.00 45.00 leaders and representatives aware of the Arbitration Council and labor arbitration Date 01-Jul-2010 01-Jul-2010 31-Mar-2013 process . Comments 1.2: % of citizens aware of and understanding Percentage Value services provided by OWSO, and DO (once established) in targeted districts. Date 31-Mar-2013 Comments Information to be provided by Target = baseline + 10% mid-line instrument, early 2012. and reporting positive results on governance. Percentage Value Sub Type Date Supplemental Comments 1.3 % of citizens (in target areas) aware of and Percentage Value 70.00 Public Disclosure Copy understanding non-state actors facilitation of social accountability Date 31-Mar-2009 31-Oct-2011 31-Mar-2013 Comments new indicator Midline evaluation TAF. Endline evaluation TAF. 2.1: Number of labor dispute cases handled by Number Value 148.00 325.00 Arbitration Council (cumulative) Date 31-Dec-2009 30-Jun-2011 31-Mar-2013 Comments Cumulative Target = Actual value of which percentage resolved (cumulative). Percentage Value 68.00 70.00 Page 2 of 9 The World Bank Report No: ISR2969 Indicator Name Core Unit of Measure Baseline Current End Target Sub Type Date Supplemental Comments Public Disclosure Copy 2.2: % of union and employer group Percentage Value 72.00 72.00 76.00 representatives and other stakeholders that report a high confidence in the independence, Date 01-Jul-2010 30-Jun-2011 31-Mar-2013 credibility and effectiveness of the AC. Comments 2.3: Number of local disputes or complaints Number Value 59.00 88.00 received and mediated by DOs (citizens offices) across all target districts, Date 31-Dec-2008 30-Jun-2011 31-Mar-2013 Comments This indicator provides Target = actual value information on the use of the DO as a complaints handling system. It is a problematic indicator in so much as it is not possible to attribute an increase as more problems, or more confidence in the complaints handling system. Hence actual values are now tracked with no targets. of which percentage resolved. Percentage Value 90.00 100.00 Sub Type Date Supplemental Comments 2.4: % of DO clients who report a high Percentage Value 0.00 confidence in the independence, credibility and effectiveness of the district complaints handling Date 31-Mar-2009 31-Oct-2011 31-Mar-2013 system. Comments Unknown. The effectiveness Target = baseline + 10% of the DO is being assessed through the DO/AWG Public Disclosure Copy alignment study due end 2012. The DO is also included in the quantitative OWSO midline survey. Page 3 of 9 The World Bank Report No: ISR2969 3.1: Number of citizen service delivery Number Value 38434.00 83370.00 124000.00 transactions completed in OWSOs across targeted districts. Date 31-Mar-2009 31-Oct-2011 31-Mar-2013 Comments No. of transactions varies Public Disclosure Copy significantly across OWSOs; cumulative data is encouraging. Efforts to disaggregate data are underway. 3.2: % of clients/local elected officials satisfied Percentage Value 0.00 90.00 100.00 with quality of services provided at OWSOs across targeted districts. Date 31-Mar-2009 31-Oct-2011 31-Mar-2013 Comments Revised with greater targeting OWSO mid-line evaluation Target = 10% increase on of NSAC activity. will provide mid-term value for baseline. existing OWSOs and baseline values for upcoming OWSO locations. Qualitative assessments of this indicator are 90% positive. 3.3 Project activities trigger changes in policy Text Value or practice that enhance transparency, accountability and civil society partnerships in Date 31-Oct-2011 31-Mar-2013 participating SIs Comments revised Original indicator revised to Qualitative mid and end assist IAs to develop better evaluation by TAF and PCO. understanding of which policy and practices are developing as a result of NSAC social accountability activity. 4.1: Number of SIs / local authorities and Number Value 1.00 29.00 40.00 service delivery agencies whose performance is monitored through social accountability Date 31-Mar-2009 31-Oct-2011 31-Mar-2013 activities under the project. Comments 30 grants currently being end target value dependent implemented in NSAC on the quantity and value of Public Disclosure Copy component; and mostly grants. engaging with local government agents. Page 4 of 9 The World Bank Report No: ISR2969 4.2: % of SIs monitored under the project for Percentage Value 0.00 70.00 70.00 which monitoring is determined to have a positive impact on SI performance. Date 31-Mar-2009 31-Oct-2011 31-Mar-2013 Comments Assessment to be provided Public Disclosure Copy through midline evaluation of NSAC activity. Some very successful monitoring in place at present. 4.3: % of OWSO clients who report paying Percentage Value 0.00 unofficial fees. Date 31-Mar-2009 31-Oct-2011 31-Mar-2013 Comments Baseline % of clients The number of cases of reporting paying unofficial unofficial fees currently being fees based on payments reported is only a small % of made to Line Ministries prior total no. of transactions. to establishment of OWSO reliable quantitative data not approach. available under OWSO mid- line survey complete in early 2012. 4.3 (a): % of AC clients who report paying Percentage Value 0.00 0.00 0.00 unofficial fees. Date 30-Mar-2009 31-Oct-2011 31-Mar-2013 Comments No baseline information No reports of unofficial available. payments to date. Intermediate Results Indicators Indicator Name Core Unit of Measure Baseline Current End Target IO1.1: % of Arbitration Council awards Percentage Value 79.00 79.00 85.00 considered to be of satisfactory quality or better. Date 01-Jun-2011 30-Jun-2011 31-Mar-2013 Comments IO1.2: Revenue generated through tri-partite Amount(USD) Value 0.00 7.00 15.00 Public Disclosure Copy contributions by AC as % of operating costs Date 31-Dec-2008 30-Jun-2011 31-Mar-2013 Comments IO1.3: Number of line agencies/service delivery Number Value 5.00 7.00 9.00 functions assigned to OWSOs. Date 30-Jun-2008 30-Jun-2011 31-Mar-2013 Page 5 of 9 The World Bank Report No: ISR2969 Indicator Name Core Unit of Measure Baseline Current End Target Comments 7 line ministries have assigned functions to OWSOs Public Disclosure Copy in 18 district offices. Assignments from Health and Education are pending. Assignments to another 18 districts are planned. IO1.4: Reduced cost and time taken for Percentage Value processing OWSO transactions (cf. line agency service standards). Date 31-Mar-2013 Comments No data currently available. Mid-line evaluation will select Target = 50% < baseline a no. of key transactions and monitor time taken for processing. Operating costs per transactions vary significantly across OWSOs. IO1.5: Average cost recovery ratio (in %) of Percentage Value 50.00 150.00 100.00 OWSOs (i.e., service fee revenue as proportion of operating costs) Date 31-Mar-2009 30-Jun-2011 31-Mar-2013 Comments this data is skewed by the sustainability strategy will vast difference in the refine the data being provided operating costs and revenues for this calculation. of new and well established OWSOs; as well as location of OWSO. Operating revenues do not currently included POC. IO1.6: Steps taken to integrate district Text Value DO/AWG study ToR Agreed sub-national CHM in complaints mechanism (DO) in IP3 sub- completed and approved. place by project end. national accountability system. Date 31-Oct-2011 31-Mar-2013 Comments new indicator. Public Disclosure Copy Page 6 of 9 The World Bank Report No: ISR2969 IO2.1: Increase in social accountability related Text Value knowledge, skills, and capacity to implement of in participating NSAs. Date 31-Mar-2009 31-Oct-2011 31-Mar-2013 Comments Revised indicator. self 30 NGOs currently learning Qualitative targets to be Public Disclosure Copy assessment of SAc skills no through implementation. agreed in midline NSAC longer measured. Capacity building efforts evaluation. stepped up through Learning Program. GMC reports that the latest round of grant applications is of higher quality than last year. IO2.2: % of citizens reporting that engagement Percentage Value 0.00 90.00 in decision making processes of communes / local service delivery agents (clinics, schools, Date 31-Mar-2009 31-Oct-2011 31-Mar-2013 communes / districts) has been enhanced Comments New indicator. Not yet measured. Data to be through subprojects. collected during midline NSAC evaluation. Increase on baseline TBC. IO2.3: % of NSAC sub-grantees whose sub- Percentage Value 0.00 80.00 projects reflect good practice in social accountability design and implementation. Date 31-Mar-2009 31-Oct-2011 31-Mar-2013 Comments New indicator. Not yet measured. Endline evaluation. Data to be collected during midline NSAC evaluation. It is likey that good practice in design will be a very high % as the % of proposals received to those funded is 20%. The Grant Making Committee is able to select from high standard proposals. This measure will therefore more likely focus on the quality of implementation. Public Disclosure Copy Midline evaluation IO3.1: MOI, through PCO, plans and Text Value No In progress, positive steps in Yes establishes a resource centre for good place. governance and provides learning services in Date 31-Aug-2011 31-Oct-2011 31-Mar-2013 collaboration with technical support from TAF/ Comments New indicator. Thematic learning events ACF/OWSO. planned for next quarter. Training plan and agreement re technical support in place. Page 7 of 9 The World Bank Report No: ISR2969 IO3.2: Local social accountability community Text Value of practice including a cadre of trainers, networks, who are able to undertake ongoing Date 29-Feb-2012 31-Mar-2013 training and capacity-building in the area of Comments Revised indicator. Midline TAF evaluation Endline TAF and PCO Public Disclosure Copy SAc. evaluations IO3.3: Lessons (cases, reports, studies) and Text Value experiences from within the project are documented, and used in training and capacity Date 31-Oct-2011 31-Mar-2013 building programs Comments Ad hoc reports available; Endline TAF and PCO lessons being adopted in evaluations. learning program. IO3.4: % of participants in Learning (3B) events Percentage Value 80.00 given rating as meeting participant needs Date 31-Mar-2013 Comments Not yet due. will be monitored on a monthly basis from November 2011. IO3.5: Increased trust and constructive Text Value Low Overall activities suggest an engagement between NSAs and government improvement, though there is agencies. significant caution by NGOs due to NGO law. Date 31-Mar-2009 30-Jun-2011 31-Mar-2013 Comments Positive developments at Endline evaluations by TAF local level between commune and PCO councils and NSAs, as the benefits of monitoring are taken up by councils. National level efforts in Learning Program. MONASRI was unable to establish process for constructive engagement. Public Disclosure Copy IO3.6: Positive evaluation of the contribution of Text Value partnerships to the project development objective. Date 31-Mar-2013 Comments Revised indicator. The "counting" of partnerships Endline evaluations by TAF has been substituted with and PCO reporting on a few key partnerships. Focus is now on quality of engagement. Data on Financial Performance (as of 28-Oct-2011) Page 8 of 9 The World Bank Report No: ISR2969 Financial Agreement(s) Key Dates Project Loan No. Status Approval Date Signing Date Effectiveness Date Closing Date P101156 IDA-H4410 Effective 02-Dec-2008 14-Jan-2009 24-Jun-2009 31-Mar-2013 Public Disclosure Copy Disbursements (in Millions) Project Loan No. Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P101156 IDA-H4410 Effective XDR 12.80 12.80 0.00 5.12 7.68 40.00 Disbursement Graph Key Decisions Regarding Implementation Following the Mid Term Review in June 2011, funding to RNK and MONASRI sub-components was discontinued, and the undisbursed funds, as well as previously unallocated funds, Public Disclosure Copy were reallocated to the remaining components. Restructuring History Level two Approved on 19-Dec-2010, Level two Approved on 14-Oct-2011 Related Projects There are no related projects. Page 9 of 9