World Bank Group Country Opinion Survey 2017: Algeria FY17 Algeria Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 October 2017 World Bank Group Country Opinion Survey 2017: Algeria Acknowledgements The Algeria Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Jing Guo, Jessica Cameron, and Svetlana Markova oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Algeria country team and the local fielding agency BH Advisory Strategy & Management Consulting. In particular, PORG is grateful for the support from Donia Jemail (Communications Associate) who coordinated the survey related activities from Tunis, Tunisia. 1 World Bank Group Country Opinion Survey 2017: Algeria Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Algeria ....................................................10 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................22 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................29 IX. The Future Role of the World Bank Group in Algeria .................32 X. Communication and Outreach ..................................................36 XI. Appendices ................................................................................39 ALGERIA 2 World Bank Group Country Opinion Survey 2017: Algeria I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Algeria perceive the WBG. The survey explored: ▪ General Issues Facing Algeria ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Algeria ▪ Communication and Information Sharing ▪ Background Information II. Methodology From May to July 2017, 440 stakeholders of the WBG in Algeria were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the office of a Minister, office of a Parliamentarian, employees of ministries/ministerial departments/implementation agencies, Project Management Units (PMUs) overseeing implementation of WBG projects or consultants/contractors working on WBG- supported projects/programs, local/regional government office or staff, bilateral/multilateral agencies, private sector organizations, private foundations, the financial sector/private banks, NGOs/community-based organizations (CBOs), the media, independent government institutions, chambers of commerce, academia/research institutes/think tanks, and the judiciary branch. A total of 107 stakeholders participated in the survey (24% response rate). The vast majority of respondents received an invitation via email and completed the questionnaire online; however, a small number received the questionnaire via courier and returned it accordingly. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the WBG’s annual Corporate Scorecard. These questions are identified throughout the survey report. 3 World Bank Group Country Opinion Survey 2017: Algeria III. Demographics of the Sample Current Position ▪ For all further analyses, respondents from the office of a Minister, the office of a Parliamentarian, PMUs/Consultants on WBG-supported projects, independent government institutions, the judiciary branch, and employees of ministries were grouped into one “Government” category. In addition, the small number of respondents from the financial sector/private banks were combined with those from the private sector, the small number of respondents from private foundations were combined with those from NGOs/CBOs, and the small number of respondents from bilateral/multilateral agencies were combined with those from other organizations. 4 World Bank Group Country Opinion Survey 2017: Algeria III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2017: Algeria III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2017: Algeria III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Location: Respondents from Algiers gave significantly higher ratings of familiarity with the WBG (mean rating = 4.8) than respondents from outside Algiers (mean rating = 3.2). ▪ Collaboration: Respondents who collaborate with the WBG gave significantly higher ratings of familiarity with the WBG (mean rating = 6.8) than respondents who do not collaborate with the WBG (mean rating = 3.8). ▪ Impact of Familiarity: Respondents’ ratings of familiarity with the WBG were strongly, significantly correlated with their ratings of the WBG’s overall effectiveness in Algeria, the extent to which the WBG’s work helps to achieve development results, and the extent to which the WBG plays a relevant role in development in Algeria. 7 World Bank Group Country Opinion Survey 2017: Algeria IV. General Issues Facing Algeria Headed in the Right Direction 8 World Bank Group Country Opinion Survey 2017: Algeria IV. General Issues Facing Algeria (continued) Development Priority 9 World Bank Group Country Opinion Survey 2017: Algeria IV. General Issues Facing Algeria (continued) Factors Contributing to Poverty Reduction 10 World Bank Group Country Opinion Survey 2017: Algeria IV. General Issues Facing Algeria (continued) Factors Contributing to “Shared Prosperity” 11 World Bank Group Country Opinion Survey 2017: Algeria V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts 12 World Bank Group Country Opinion Survey 2017: Algeria V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question) ▪ Location: Respondents from Algiers gave significantly higher ratings for the WBG’s overall effectiveness in Algeria (mean rating = 5.4) than respondents from outside Algiers (mean rating = 3.6). ▪ Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the WBG’s overall effectiveness in Algeria (mean rating = 6.7) than respondents who are not collaborating (mean rating = 4.5). Achieving Development Results (Indicator Question) ▪ Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the extent to which the WBG achieves development results (mean rating = 6.3) compared to respondents who are not collaborating (mean rating = 4.6). 13 World Bank Group Country Opinion Survey 2017: Algeria V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness ▪ Stakeholders: Respondents from Government and other organizations gave the highest ratings for the WBG’s staff being well prepared whereas respondents from NGOs/CBOS/ private foundations gave significantly lower ratings (see Appendix B, page 54, for a full breakdown). ▪ Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the WBG’s staff being well prepared (mean rating = 7.8) compared to respondents who are not collaborating (mean rating = 5.3). 14 World Bank Group Country Opinion Survey 2017: Algeria V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholders: Respondents from Government and other organizations had the highest mean ratings for the aggregated responses to the twenty-four COS indicator questions whereas respondents from the media, private sector/financial sector/private banks, and NGOs/CBOs/private foundations had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 54). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-four COS indicator questions (mean rating = 7.0) compared to respondents who do not collaborate with the WBG (mean rating = 4.6). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (see page 77). 15 World Bank Group Country Opinion Survey 2017: Algeria V. Overall Attitudes toward the World Bank Group (continued) Greatest Value 16 World Bank Group Country Opinion Survey 2017: Algeria V. Overall Attitudes toward the World Bank Group (continued) Most Effective WBG Instruments in Reducing Poverty 17 World Bank Group Country Opinion Survey 2017: Algeria V. Overall Attitudes toward the World Bank Group (continued) The WBG’s Capacity Building 18 World Bank Group Country Opinion Survey 2017: Algeria V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness 19 World Bank Group Country Opinion Survey 2017: Algeria VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas ▪ Stakeholders: Respondents from Government, academia, and other organizations gave the highest ratings for the WBG’s effectiveness in job creation/employment whereas respondents from the media gave significantly lower ratings (see Appendix B, page 52). 20 World Bank Group Country Opinion Survey 2017: Algeria VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 21 World Bank Group Country Opinion Survey 2017: Algeria VII. How the World Bank Group Operates The World Bank Group’s Work in Algeria ▪ Stakeholders: Respondents from Government and other organizations had significantly higher levels of agreement that the WBG’s work is aligned with their development priorities and that the WBG supports realistic activities and strategies for Algeria compared to respondents from other stakeholder groups (see Appendix B, page 52). ▪ Location: Respondents from Algiers had significantly higher levels of agreement that the WBG plays a relevant role in development in Algeria (mean rating = 5.5) than respondents from outside Algiers (mean rating = 3.7). 22 World Bank Group Country Opinion Survey 2017: Algeria VII. How the World Bank Group Operates (continued) Overall Perceptions ▪ Stakeholders: Respondents from the media, academia, and other organizations had the highest levels of agreement that the WBG effectively monitors and evaluates its activities whereas respondents from the private sector/financial sector/private banks and NGOs/CBOs/private foundations had significantly lower levels of agreement. In addition, respondents from the media and other organizations had the highest higher levels of agreement that the WBG’s approvals and reviews are done in a timely fashion whereas respondents from the private sector/financial sector/private banks had significantly lower levels of agreement (see Appendix B, page 52, for a complete breakdown). 23 World Bank Group Country Opinion Survey 2017: Algeria VII. How the World Bank Group Operates (continued) The WBG’s Technical Assistance/Advisory Work 24 World Bank Group Country Opinion Survey 2017: Algeria VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner ▪ Stakeholders: There were significant stakeholder group differences for half of these aspects of being an effective development partner. Respondents from Government and other organizations tended to give the highest ratings for these areas whereas respondents from NGOs/CBOs/private foundations tended to give significantly lower ratings (see Appendix B, page 52, for a full breakdown). 25 World Bank Group Country Opinion Survey 2017: Algeria VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring ▪ Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the extent to which the WBG measure and corrects its work in real time in Algeria (mean rating = 7.3) compared to respondents who are not collaborating (mean rating = 4.9). Reimbursable Advisory Services (RAS) ▪ Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for Algeria receiving value for money from the WBG’s RAS (mean rating = 6.8) compared to respondents who are not collaborating (mean rating = 4.6). 26 World Bank Group Country Opinion Survey 2017: Algeria VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Meeting Algeria’s Knowledge Needs (Indicator Question) ▪ Location: Respondents from Algiers had significantly higher levels of agreement that the WBG meets Algeria’s needs for knowledge services (mean rating = 5.5) than respondents from outside Algiers (mean rating = 3.3). ▪ Collaboration: Respondents who are collaborating with the WBG had significantly higher levels of agreement that the WBG meets Algeria’s needs for knowledge services (mean rating = 7.7) compared to respondents who are not collaborating (mean rating = 4.3). 27 World Bank Group Country Opinion Survey 2017: Algeria VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) ▪ Stakeholders: Respondents from Government, the media, and other organizations gave significantly higher ratings for the technical quality of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups (see Appendix B, page 54, for a full breakdown). ▪ Location: Respondents from Algiers gave significantly higher ratings for the technical quality of the WBG’s knowledge work and activities (mean rating = 7.2) than respondents from outside Algiers (mean rating = 5.9). ▪ Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the technical quality of the WBG’s knowledge work and activities (mean rating = 8.1) than respondents who are not collaborating (mean rating = 6.5). 28 World Bank Group Country Opinion Survey 2017: Algeria VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities 29 World Bank Group Country Opinion Survey 2017: Algeria IX. The Future Role of the WBG in Algeria Making the World Bank Group of Greater Value 30 World Bank Group Country Opinion Survey 2017: Algeria IX. The Future Role of the WBG in Algeria (continued) World Bank Group Should Collaborate More with… 31 World Bank Group Country Opinion Survey 2017: Algeria IX. The Future Role of the WBG in Algeria (continued) Where the World Bank Group Should Focus its Resources 32 World Bank Group Country Opinion Survey 2017: Algeria IX. The Future Role of the WBG in Algeria (continued) Future Combination of the WBG services 33 World Bank Group Country Opinion Survey 2017: Algeria X. Communication and Outreach When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 52) for all responses by stakeholder groups. Information Sources 34 World Bank Group Country Opinion Survey 2017: Algeria X. Communication and Outreach (continued) Preferred Information Sources 35 World Bank Group Country Opinion Survey 2017: Algeria X. Communication and Outreach (continued) Access to Information WBG Website Usage ▪ All respondents (100%) indicated that they had access to the Internet. Internet Connection 36 World Bank Group Country Opinion Survey 2017: Algeria XI. Appendices A. Responses to All Questions across All Respondents...................... 38 B. Responses to All Questions by Stakeholder Groups ...................... 52 C. Responses to Indicator Questions by Geographic Location........... 66 D. Responses to Select Questions by Collaboration with WBG ......... 69 E. Indicator Questions as a Function of Exposure to the WBG .......... 77 F. WBG Country Opinion Survey FY17 – Algeria................................ 78 ALGERIA 37 World Bank Group Country Opinion Survey 2017: Algeria Appendix A: Responses to All Questions across All Respondents (N=107) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all resp ondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Algeria Percentage of Respondents 1. In general would you say that Algeria is headed in ...? (N=102) The right direction 38.2% The wrong direction 26.5% Not sure 35.3% 2. Listed below are a number of development priorities in Algeria. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Algeria? (Choose no more than THREE) (Responses Combined; N=105) Public sector governance/reform (i.e., government effectiveness, public financial 61.9% management, public expenditure, fiscal system reform) Education 41.0% Private sector development 30.5% Agricultural development 22.9% Anti-corruption 21.9% Social protection (e.g., pensions, targeted social assistance) 15.2% Economic growth 13.3% Job creation/employment 11.4% Foreign direct investment 9.5% Energy 8.6% Law and justice (e.g., judicial system) 8.6% Information and communications technology 8.6% Health 7.6% Environmental sustainability 6.7% Trade and exports 6.7% Natural resource management (e.g., oil, gas, mining) 3.8% Poverty reduction 2.9% Gender equity 1.9% Rural development 1.9% Financial markets 1.9% Equality of opportunity (i.e., equity) 1.9% Water and sanitation 1.0% Crime and violence 1.0% Regulatory framework 1.0% Urban development 0.0% Transport (e.g., roads, bridges, transportation) 0.0% Climate change (e.g., mitigation, adaptation) 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 38 World Bank Group Country Opinion Survey 2017: Algeria A. General Issues Facing Algeria (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Algeria? (Choose no more than THREE) (Responses Combined; N=102) Economic growth 43.1% Education 35.3% Anti-corruption 31.4% Job creation/employment 27.5% Private sector development 26.5% Public sector governance/reform (i.e., government effectiveness, public financial 24.5% management, public expenditure, fiscal system reform) Agricultural development 21.6% Rural development 20.6% Equality of opportunity (i.e., equity) 14.7% Social protection (e.g., pensions, targeted social assistance) 14.7% Law and justice (e.g., judicial system) 7.8% Foreign direct investment 6.9% Health 6.9% Water and sanitation 2.9% Information and communications technology 2.9% Regulatory framework 2.0% Trade and exports 2.0% Climate change (e.g., mitigation, adaptation) 1.0% Gender equity 1.0% Energy 1.0% Urban development 0.0% Transport (e.g., roads, bridges, transportation) 0.0% Crime and violence 0.0% Communicable/non-communicable diseases 0.0% Natural resource management (e.g., oil, gas, mining) 0.0% Environmental sustainability 0.0% Disaster management 0.0% Financial markets 0.0% 39 World Bank Group Country Opinion Survey 2017: Algeria A. General Issues Facing Algeria (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Algeria? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=101) Better quality education and training that better ensure job opportunity 38.6% Better entrepreneurial opportunities (i.e., to start small and medium sized 34.7% businesses) Consistent and more diversified economic growth 32.7% Better employment opportunities for young people 21.8% Greater voice and participation for citizens to help ensure greater accountability 13.9% Better quality public services 10.9% A growing middle class 9.9% Greater equity of fiscal policy 8.9% Greater access to micro-finance for the poor 7.9% More reliable social safety net 6.9% Better employment opportunities for women 3.0% Better opportunity for the poor who live in rural areas 3.0% Better opportunity for the poor who live in urban areas 3.0% Better energy efficiency 1.0% Other 1.0% B. Overall Attitudes toward the World Bank Group (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Algeria? 97 0 4.45 2.61 (1-Not effective at all, 10-Very effective) N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 76 20 5.07 2.36 effectiveness in Algeria.* (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared to help Algeria solve its most complicated development 74 21 5.85 2.38 challenges? 40 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Algeria, in which sectoral areas do you believe the World Bank Group should focus most of its financial resources, technical Percentage of Respondents assistance, and knowledge services in Algeria? (Choose no more than THREE) (Responses Combined; N=97) Public sector governance/reform (i.e., government effectiveness, public financial 43.3% management, public expenditure, fiscal system reform) Private sector development 32.0% Agricultural development 26.8% Economic growth 26.8% Education 23.7% Social protection (e.g., pensions, targeted social assistance) 17.5% Job creation/employment 16.5% Foreign direct investment 13.4% Anti-corruption 13.4% Health 9.3% Trade and exports 9.3% Rural development 8.2% Poverty reduction 8.2% Information and communications technology 8.2% Financial markets 7.2% Equality of opportunity (i.e., equity) 5.2% Regulatory framework 4.1% Energy 3.1% Environmental sustainability 3.1% Natural resource management (e.g., oil, gas, mining) 3.1% Crime and violence 2.1% Transport (e.g., roads, bridges, transportation) 2.1% Water and sanitation 2.1% Law and justice (e.g., judicial system) 2.1% Gender equity 1.0% Urban development 1.0% Climate change (e.g., mitigation, adaptation) 1.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=95) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in Algeria? Value Value Combined Capacity development 21.0% 22.3% 43.3% Policy advice, studies, analyses 25.0% 12.8% 37.8% Advisory services and technical assistance 13.0% 19.1% 32.1% Implementation support 17.0% 13.8% 30.8% Financial resources 6.0% 9.6% 15.6% Data 6.0% 6.4% 12.4% Development partners coordination 2.0% 7.4% 9.4% Linkage to non-Bank expertise (i.e., South-South knowledge 6.0% 3.2% 9.2% sharing) Convening/facilitating 2.0% 4.3% 6.3% Other 1.0% 1.1% 2.1% 41 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Algeria? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Policy design (for clarity and better incentives to achieve socio-economic 51 44 6.06 2.25 goals) 7. The private sector (related to institutional and policy change) 46 42 5.24 2.37 When thinking about how to improve capacity building in Algeria to help ensure Importance better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 8. Policy design (for clarity and better incentives to achieve socio-economic 64 31 7.61 2.28 goals) 9. The private sector (related to institutional and policy change) 62 31 7.61 2.22 10. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Algeria? (Choose no more than TWO) (Responses Combined; N=92) Not collaborating enough with stakeholders outside the Government 34.8% Not enough public disclosure of its work 29.3% Not willing to honestly criticize policies and reform efforts in the country 17.4% Imposing technocratic solutions without regard to political realities 16.3% Its advice and strategies do not lend themselves to practical problem solving 12.0% Staff too inaccessible 10.9% Too influenced by developed countries 9.8% Not adequately sensitive to political/social realities in Algeria 9.8% Not aligned with country priorities 6.5% Don’t know 6.5% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 4.3% policies and procedures) The credibility of its knowledge/data 3.3% Other 3.3% Not exploring alternative policy options 2.2% Arrogant in its approach 2.2% Not client-focused 2.2% Not aligned with work of other development partners 2.2% Inadequate quality of consultants and visiting technical experts 2.2% 11. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Algeria? (Choose no more than TWO) (Responses Combined; N=90) Technical assistance (advice, best practice, international experience, etc.) 62.2% Capacity development 43.3% Knowledge products/services (analytical work, studies, surveys, etc.) 35.6% Investment lending (financing specific private sector projects) 33.3% Don’t know 5.6% Other 1.1% 42 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) 12. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Algeria? (Select only ONE response) (N=91) To a fully sufficient degree 6.6% To a somewhat sufficient degree 19.8% To a somewhat insufficient degree 15.4% To a very insufficient degree 23.1% Don't know 35.2% 13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=91) Academia/Think Tanks/Research Institutes 58.2% Private Sector 42.9% Development Partners 28.6% NGOs/Community-Based Organizations (CBOs) 24.2% Youth/University Groups 19.8% Parliament 6.6% Don’t know 5.5% Other 2.2% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Algeria? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 14. Overall the World Bank Group currently plays a relevant role in development 70 21 5.16 2.75 in Algeria* 15. The World Bank Group’s work is aligned with what I consider the 67 21 5.49 2.46 development priorities for Algeria* 16. The World Bank Group supports activities and strategies that are realistic for 62 26 5.42 2.50 Algeria 17. Treating clients and stakeholders in Algeria with respect 62 26 6.95 2.44 43 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Level of Agreement Algeria, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 18. Responsiveness* 55 29 5.64 2.30 19. Flexibility (in terms of the institution’s products and services)* 57 31 5.49 2.30 20. Flexibility (in terms of changing country circumstances)* 58 29 5.86 2.46 21. Being inclusive* 48 38 5.73 2.78 22. Openness (sharing data and other information)* 65 23 5.69 2.26 23. Staff accessibility* 59 29 5.56 2.37 24. Straightforwardness and honesty* 60 29 6.23 2.45 25. Ease of access to the people at the World Bank Group who are making 60 29 5.53 2.64 decisions important to my work* 26. Collaboration with civil society* 58 29 4.43 2.53 27. Collaboration with the Government* 59 26 6.97 2.45 28. Collaboration with other development partners* 60 27 5.98 2.51 29. Collaboration with the private sector* 57 30 5.19 2.63 30. The speed in which it gets things accomplished on the ground* 53 36 5.42 2.33 31. Being a long-term partner* 53 34 6.68 2.50 32. To be a more effective development partner in Algeria, do you believe that Percentage of Respondents the World Bank Group should have… ? (Select only ONE response) (N=90) More local presence 77.8% The current level of local presence is adequate 10.0% Less local presence 1.1% Don't know 11.1% 33. When World Bank Group assisted reform efforts fail or are slow to take Percentage of Respondents place, which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=86) The World Bank Group is not sensitive enough to political/social realities on the 29.1% ground Reforms are not well thought out in light of country challenges 27.9% There is not an adequate level of citizen/civil society participation 25.6% Political pressures and obstacles 24.4% The World Bank Group does not do adequate follow through/follow-up 19.8% Poor development partner coordination 19.8% Lack of/inadequate levels of capacity in Government 19.8% The Government works inefficiently 12.8% Other 2.3% The World Bank Group works too slowly 1.2% 44 World Bank Group Country Opinion Survey 2017: Algeria C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Importance in the following areas of development in Algeria? (1-Not important at all, 10-Very important) N DK Mean SD Anti-corruption 74 12 7.51 2.75 Information and communications technology 76 8 7.91 2.26 Transport (e.g., roads, bridges, transportation) 77 6 6.86 2.21 Crime and violence 71 11 5.23 2.60 Law and justice (e.g., judicial system) 70 11 6.23 2.90 Urban development 76 6 7.22 2.03 Environmental sustainability 77 6 7.82 2.03 Regulatory framework 72 9 6.67 2.48 Communicable/non-communicable diseases 72 10 5.96 2.74 Poverty reduction 77 7 7.88 2.21 Gender equity 74 7 6.43 2.73 Private sector development 72 8 8.32 1.81 Foreign direct investment 71 9 7.99 2.04 Water and sanitation 77 5 6.99 2.43 Trade and exports 77 5 7.56 2.21 Economic growth 78 6 8.60 1.56 Energy 73 7 7.63 2.24 Disaster management 73 8 6.58 2.61 Public sector governance/reform (i.e., government effectiveness, public financial 74 9 8.18 2.61 management, public expenditure, fiscal system reform) Job creation/employment 76 7 8.20 1.89 Financial markets 72 9 7.94 2.11 Equality of opportunity (i.e., equity) 75 8 7.08 2.59 Health 75 7 7.52 2.36 Rural development 75 8 7.99 2.06 Education 77 8 8.47 1.91 Social protection (e.g., pensions, targeted social assistance) 77 5 7.22 2.57 Climate change (e.g., mitigation, adaptation) 76 7 7.01 2.72 Agricultural development 77 6 8.29 2.03 Natural resource management (e.g., oil, gas, mining) 75 8 7.12 2.69 45 World Bank Group Country Opinion Survey 2017: Algeria C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in Algeria? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Information and communications technology 31 42 6.29 2.36 2. Environmental sustainability 33 41 6.18 2.38 3. Poverty reduction 40 37 6.20 2.44 4. Private sector development 41 32 6.07 2.49 5. Foreign direct investment 39 32 5.62 2.63 6. Trade and exports 38 34 5.68 2.61 7. Economic growth 46 28 6.46 2.34 8. Job creation/employment 43 31 6.21 2.52 9. Financial markets 38 35 5.92 2.54 10. Social protection (e.g., pensions, targeted social assistance) 40 34 5.45 2.86 11. Agricultural development 40 33 6.43 2.63 12. Natural resource management (e.g., oil, gas, mining) 39 35 5.64 2.70 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Algeria? (N=78) At the Headquarters (in Washington D.C.) 35.9% In the country 12.8% Don’t know 51.3% (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development 58 22 5.05 2.25 results in Algeria?* To what extent do you agree with the following statements about the World Bank Group in Algeria? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group meets Algeria’s needs for knowledge services (e.g., 64 17 5.17 2.55 research, analysis, data, technical assistance)* (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 6. To what extent do you believe that Algeria received value for money from the 38 43 5.16 2.02 World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its 39 42 5.44 2.02 work in real time in Algeria? D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=82) Weekly 8.5% Monthly 20.7% A few times a year 32.9% Rarely 25.6% Never 12.2% 46 World Bank Group Country Opinion Survey 2017: Algeria D. The World Bank Group’s Knowledge Work and Activities (continued) In Algeria, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 54 23 6.76 2.44 3. Include appropriate level of stakeholder involvement during preparation 57 22 5.33 2.52 4. Are relevant to Algeria’s social and economic development priorities 61 19 5.84 2.37 5. Lead to practical solutions 55 25 5.31 2.24 6. Are accessible (well written and easy to understand) 55 22 6.65 2.40 7. Are source of relevant information on global good practices 58 21 7.26 2.17 8. Are adequately disseminated 64 15 5.63 2.56 9. Are translated enough into local language 54 23 5.39 2.90 10. Are adaptable to Algeria’s specific development challenges and country 53 25 6.47 2.40 circumstances Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 62 18 5.95 2.26 (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 63 18 6.92 1.94 (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s Degree technical assistance/advisory work contribute to solving Algeria’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 54 27 6.76 2.44 2. Design (appraising and planning the solutions) 54 26 6.85 2.07 3. Implementation (executing, carrying out, monitoring and making appropriate 53 5.98 2.29 27 adjustments) 4. Evaluation (assessing the impact and results) 47 33 6.36 2.31 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group effectively monitors and evaluates the activities it 47 34 6.96 2.17 supports 6. The World Bank Group’s approvals and reviews are done in a timely fashion 38 42 6.08 2.33 7. The World Bank Group’s “Safeguard Policy” requirements are reasonable 37 43 6.16 2.28 8. The World Bank Group takes decisions quickly in Algeria* 39 42 5.79 2.07 9. Working with the World Bank Group increases Algeria’s institutional capacity 58 23 6.57 2.28 10. Where country systems (e.g., procurement, financial management, etc.) are 35 45 6.66 2.39 adequate, the World Bank Group makes appropriate use of them* (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 11. To what extent do you believe that the World Bank Group’s work helps to find 42 37 5.60 2.29 solutions that promote private public partnerships in Algeria? 47 World Bank Group Country Opinion Survey 2017: Algeria E. Working with the World Bank Group (continued) 12. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in Algeria? (N=81) The World Bank Group does not take enough risk in Algeria 49.4% The World Bank Group’s approach to risk is appropriate 12.3% Don’t know 38.3% Percentage of Respondents 13. Which of the following best describes the WBG’s support in Algeria? (N=81) The World Bank Group is sufficiently selective and focuses on the most important 33.3% development challenges in Algeria The World Bank Group is not sufficiently selective in Algeria, and it is involved in too 22.2% many areas of development Don’t know 44.4% F. The Future Role of the World Bank Group in Algeria 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Algeria? (Choose no more than TWO) (Responses Combined; N=79) Reach out more to groups outside of Government 46.8% Provide more adequate data/knowledge/statistics/figures on Algeria’s economy 44.3% Increase the level of capacity development in the country 43.0% Offer more innovative knowledge services 26.6% Improve the quality of its experts as related to Algeria’s specific challenges 24.1% Increase availability of Reimbursable Advisory Services (RAS) 8.9% Other 2.5% 2. When considering the combination of services that the World Bank Group offers in Algeria, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Algeria? (Select only ONE response) (N=80) Knowledge products 27.5% The combination is appropriate for Algeria 26.3% Financial services to the private sector through IFC 25.0% Convening services 12.5% Don't know 7.5% None of the above 1.3% 48 World Bank Group Country Opinion Survey 2017: Algeria G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Algeria? (Choose no more than TWO) (Responses Combined; N=83) Internet 68.7% Local newspapers 28.9% Periodicals 24.1% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 22.9% International television 10.8% International newspapers 9.6% Other 8.4% Local television 7.2% Local radio 2.4% International radio 1.2% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=82) World Bank Group’s seminars/workshops/ conferences 47.6% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 36.6% World Bank Group’s website 30.5% World Bank Group’s publications and other written materials 22.0% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 8.5% Mobile phones 3.7% Other 0.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=82) Yes 22.0% No 78.0% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=82) Yes 17.1% No 82.9% Percentage of Respondents 5. Were you able to obtain this information? (N=66) Yes 18.2% No 81.8% Percentage of Respondents 6. Do you have access to the Internet? (N=83) Yes 100.0% No 0.0% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=83) Yes 66.3% No 33.7% 49 World Bank Group Country Opinion Survey 2017: Algeria G. Communication and Information Sharing (continued) 8. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=80) High speed/WiFi 85.0% Dial-up 15.0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate. 56 22 7.20 2.16 10. I find the information on the World Bank Group’s websites useful. 57 22 7.47 1.86 11. The World Bank Group’s social media channels are valuable sources of 39 38 6.08 2.86 information about the institution 12. When I need information from the World Bank Group I know how to find it 56 21 5.55 2.80 13. The World Bank Group is responsive to my information requests and inquiries 33 43 6.00 2.83 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=102) Academia/Research Institute/Think Tank 17.6% NGO/Community-Based Organization 16.7% Employee of a Ministry, Ministerial Department or Implementation Agency 15.7% Media 15.7% Private Sector Organization 9.8% Other 6.9% Bilateral/ Multilateral Agency 4.9% Financial Sector/Private Bank 3.9% Office of Parliamentarian 2.0% Private Foundation 2.0% Independent Government Institution 2.0% Office of Minister 1.0% PMU overseeing implementation of project/Consultant/Contractor working on 1.0% WBG supported project/program Judiciary Branch 1.0% 50 World Bank Group Country Opinion Survey 2017: Algeria H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=101) Other 23.8% Generalist (specialized in multiple sectors) 15.8% Macroeconomics and fiscal management 9.9% Trade and competitiveness 9.9% Education 7.9% Energy and extractives 6.9% Finance and markets 5.0% Health, nutrition, and population 4.0% Governance 3.0% Jobs 3.0% Social protection and labor 2.0% Environment and natural resources 2.0% Urban, rural, and social development 2.0% Agriculture 2.0% Public-private partnerships 1.0% Poverty 1.0% Climate change 1.0% 3. Which one of the following best describes your level of interaction with the Percentage of Respondents World Bank Group (IBRD, IFC, or MIGA) in your country? (N=102) I currently collaborate with the World Bank Group 9.8% I have previously collaborated with the World Bank Group 14.7% Both of the above (I currently collaborate and previously have collaborated with 11.8% the World Bank Group) I have never collaborated with the World Bank Group 63.7% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Algeria? (Select only ONE response) (N=75) The World Bank (IBRD) 50.7% Other 40.0% The International Finance Corporation (IFC) 8.0% The Multilateral Investment Guarantee Agency (MIGA) 1.3% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Algeria? (Choose no more than TWO) (Responses Combined; N=92) Use World Bank Group reports/data 38.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 34.8% Use World Bank Group website for information, data, research, etc. 33.7% Collaborate as part of my professional duties 22.8% Engage in World Bank Group related/sponsored events/activities 17.4% Percentage of Respondents 6. What’s your gender? (N=104) Female 18.3% Male 81.7% Percentage of Respondents 7. Which best represents your geographic location? (N=104) Algiers 79.8% Outside Algiers 20.2% 51 World Bank Group Country Opinion Survey 2017: Algeria 1 Appendix B: Responses to All Questions by Stakeholder Groups Government N=23  Private Sector/Financial Sector/Private Bank N=14  NGO/CBO/Private Foundation N=19  Media N=16  Academia N=18  Other N=12 A. General Issues facing Algeria In general, would you say that Algeria is headed in...? Private Sector/ Financial NGO/CBO/ Private Percentage of Respondents Government Sector/ Private Banks Foundation Media Academia Other The right direction 60.9% 35.7% 26.3% 25.0% 23.5% 54.5% The wrong direction 17.4% 21.4% 15.8% 56.3% 35.3% 9.1% Not sure 21.7% 42.9% 57.9% 18.8% 41.2% 36.4% B. Overall Attitudes toward the World Bank Group Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank 22 6.00 2.49 13 3.85 2.27 17 2.35 1.46 15 4.60 2.56 17 4.24 2.51 11 5.45 2.81 Group in Algeria?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 16 5.88 1.82 9 3.89 2.37 11 4.27 2.53 14 4.29 1.86 13 5.23 1.88 11 6.27 2.90 Group’s effectiveness in Algeria. (1-Not effective at all, 10-Very effective) Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help Algeria solve its most complicated 15 6.20 1.94 11 5.64 2.06 12 4.50 2.51 12 5.92 1.98 13 5.15 2.61 9 8.11 1.69 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 1 Only 102 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this Appendix. 52 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Algeria, in which sectoral areas do you believe the World Bank Group should focus most of its financial resources, technical assistance, and knowledge services in Algeria? (Choose no more than THREE) Percentage of Respondents Private Sector/ Financial NGO/CBO/ Private (Responses combined) Government Sector/ Private Banks Foundation Media Academia Other Social protection* 27.3% 7.7% 11.8% 20.0% 0.0% 45.5% Crime and violence 4.5% 7.7% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 5.9% 6.7% 0.0% 0.0% Agricultural development 22.7% 38.5% 29.4% 20.0% 29.4% 27.3% Gender equity 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% Public sector governance/reform 63.6% 30.8% 52.9% 46.7% 29.4% 27.3% Health 0.0% 23.1% 0.0% 6.7% 17.6% 9.1% Rural development 0.0% 15.4% 11.8% 13.3% 0.0% 9.1% Foreign direct investment 18.2% 23.1% 0.0% 6.7% 11.8% 27.3% Education 22.7% 7.7% 35.3% 13.3% 29.4% 27.3% Energy 4.5% 0.0% 0.0% 0.0% 11.8% 0.0% Job creation/employment 9.1% 7.7% 11.8% 20.0% 41.2% 9.1% Financial markets 13.6% 7.7% 0.0% 0.0% 5.9% 18.2% Urban development 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 11.8% 6.7% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 17.6% 0.0% 5.9% 0.0% Private sector development* 40.9% 53.8% 5.9% 40.0% 17.6% 36.4% Water and sanitation 0.0% 0.0% 0.0% 0.0% 11.8% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% Poverty reduction 13.6% 0.0% 11.8% 0.0% 17.6% 0.0% Trade and exports 4.5% 30.8% 5.9% 6.7% 5.9% 9.1% Economic growth 45.5% 30.8% 17.6% 26.7% 23.5% 9.1% Law and justice 0.0% 0.0% 5.9% 0.0% 0.0% 9.1% Regulatory framework 4.5% 0.0% 5.9% 6.7% 0.0% 9.1% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 11.8% 0.0% 5.9% 0.0% Anti-corruption 0.0% 15.4% 17.6% 26.7% 17.6% 0.0% Information and communications technology 0.0% 0.0% 17.6% 20.0% 11.8% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 53 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Algeria? Greatest Value Private Sector/ Financial NGO/CBO/ Private Percentage of Respondents Government Sector/ Private Banks Foundation Media Academia Other Convening/facilitating 4.5% 0.0% 0.0% 7.1% 0.0% 0.0% Data 0.0% 16.7% 0.0% 14.3% 5.9% 0.0% Policy advice, studies, analyses 22.7% 8.3% 12.5% 28.6% 35.3% 54.5% Financial resources 4.5% 16.7% 6.3% 0.0% 5.9% 9.1% Capacity development 13.6% 41.7% 37.5% 21.4% 5.9% 18.2% Advisory services and technical assistance 27.3% 0.0% 0.0% 7.1% 11.8% 18.2% Development partners coordination 4.5% 0.0% 6.3% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 16.7% 6.3% 0.0% 17.6% 0.0% Implementation support 22.7% 0.0% 25.0% 21.4% 17.6% 0.0% Other 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 2nd Greatest Value Private Sector/ Financial NGO/CBO/ Private Percentage of Respondents Government Sector/ Private Banks Foundation Media Academia Other Convening/facilitating 0.0% 8.3% 6.3% 0.0% 5.9% 9.1% Data 4.8% 8.3% 6.3% 14.3% 0.0% 9.1% Policy advice, studies, analyses 19.0% 8.3% 6.3% 14.3% 17.6% 9.1% Financial resources* 0.0% 16.7% 6.3% 28.6% 0.0% 9.1% Capacity development 23.8% 16.7% 25.0% 7.1% 41.2% 18.2% Advisory services and technical assistance 33.3% 0.0% 18.8% 21.4% 11.8% 27.3% Development partners coordination 4.8% 16.7% 12.5% 7.1% 5.9% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 7.1% 5.9% 9.1% Implementation support 14.3% 25.0% 18.7% 0.0% 11.8% 9.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 54 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Algeria? (1-Not effective at all, 10-Very effective) Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve 13 6.31 1.97 5 4.20 1.30 7 4.57 1.90 9 5.67 2.60 10 6.20 1.87 5 8.80 1.30 socio-economic goals)* The private sector (related to institutional and policy 9 5.33 2.12 7 4.57 1.62 8 3.63 2.20 7 4.71 2.36 8 6.62 2.07 5 6.00 3.24 change) *Significantly different between stakeholder groups When thinking about how to improve capacity building in Algeria to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve 17 7.12 2.76 7 6.71 2.36 10 7.40 2.91 10 8.00 1.83 10 7.80 1.55 8 8.50 1.60 socio-economic goals) The private sector (related to institutional and policy 13 7.15 2.67 9 6.33 2.06 10 7.30 2.83 10 7.80 1.69 10 8.80 1.40 8 7.88 1.73 change) 55 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Algeria? (Choose no more than TWO) Percentage of Respondents Private Sector/ Financial NGO/CBO/ Private (Responses combined) Government Sector/ Private Banks Foundation Media Academia Other Staff too inaccessible 5.0% 25.0% 26.7% 0.0% 0.0% 18.2% Not exploring alternative policy options 0.0% 8.3% 0.0% 7.1% 0.0% 0.0% Not collaborating enough with stakeholders outside the 5.0% 66.7% 80.0% 35.7% 12.5% 27.3% Government* Its advice and strategies do not lend themselves to 25.0% 8.3% 6.7% 0.0% 12.5% 18.2% practical problem solving Not enough public disclosure of its work 25.0% 50.0% 26.7% 21.4% 25.0% 27.3% Arrogant in its approach* 0.0% 0.0% 0.0% 0.0% 0.0% 18.2% Not client focused 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 6.3% 18.2% Not willing to honestly criticize policies and reform efforts 30.0% 8.3% 6.7% 14.3% 31.3% 0.0% in the country Too influenced by developed countries 5.0% 0.0% 0.0% 21.4% 12.5% 27.3% Imposing technocratic solutions without regard to political 20.0% 16.7% 13.3% 14.3% 18.8% 9.1% realities World Bank Group’s processes too slow 5.0% 0.0% 6.7% 7.1% 6.3% 0.0% Not aligned with work of other development partners* 0.0% 0.0% 0.0% 0.0% 0.0% 18.2% Not aligned with country priorities 5.0% 0.0% 0.0% 14.3% 18.8% 0.0% Not adequately sensitive to political/social realities in 15.0% 0.0% 13.3% 14.3% 12.5% 0.0% Algeria Inadequate quality of consultants and visiting technical 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% experts Other 0.0% 0.0% 0.0% 7.1% 12.5% 0.0% Don’t know 10.0% 0.0% 0.0% 7.1% 6.3% 9.1% *Significantly different between stakeholder groups 56 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in supporting reform efforts in Algeria ? (Choose no more than TWO) Percentage of Respondents Private Sector/ Financial NGO/CBO/ Private (Responses combined) Government Sector/ Private Banks Foundation Media Academia Other Knowledge products/services 33.3% 41.7% 13.3% 35.7% 43.8% 54.5% Investment lending* 11.1% 66.7% 6.7% 57.1% 37.5% 36.4% Technical assistance 77.8% 58.3% 33.3% 64.3% 62.5% 81.8% Capacity development* 61.1% 25.0% 80.0% 14.3% 43.8% 18.2% Other 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 20.0% 0.0% 6.3% 0.0% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Percentage of Respondents Private Sector/ Financial NGO/CBO/ Private (Responses combined) Government Sector/ Private Banks Foundation Media Academia Other Academia/Think Tanks/Research Institutes* 47.4% 25.0% 40.0% 92.9% 93.7% 36.4% Development Partners 15.8% 33.3% 33.3% 21.4% 31.3% 45.5% Private Sector* 42.1% 83.3% 6.7% 42.9% 31.3% 63.6% Parliament 10.5% 8.3% 0.0% 0.0% 6.3% 18.2% NGOs/CBOs* 10.5% 0.0% 93.3% 7.1% 6.3% 18.2% Youth/University Groups 15.8% 25.0% 20.0% 21.4% 31.3% 9.1% Other 0.0% 8.3% 0.0% 7.1% 0.0% 0.0% Don’t know* 21.1% 8.3% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 57 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Algeria? (1-Strongly disagree, 10-Strongly agree) Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 13 6.38 2.79 9 3.89 1.69 8 3.88 2.85 13 4.62 2.76 13 4.69 2.29 11 6.27 3.10 role in development in Algeria The World Bank Group’s work is aligned with what I 12 7.25 2.01 9 5.11 2.03 8 4.38 1.30 13 4.31 2.43 13 4.62 2.18 9 6.78 2.68 consider the development priorities for Algeria* The World Bank Group supports activities and strategies 10 6.80 1.81 9 5.00 2.35 8 3.25 2.25 12 5.00 2.05 11 4.73 1.90 9 7.00 2.78 that are realistic for Algeria* Treating clients and stakeholders in Algeria with respect 11 8.27 1.49 10 6.30 2.71 8 6.13 3.40 11 6.45 1.86 11 6.45 2.38 9 8.00 2.24 *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Algeria, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 9 6.00 2.29 9 5.67 1.73 6 3.50 1.64 8 6.13 1.96 12 4.83 1.90 8 7.25 3.15 Flexibility (in terms of the institution’s products and 9 5.67 2.24 9 5.00 1.66 9 3.67 2.24 9 6.00 1.80 12 5.50 2.11 7 7.00 2.83 services) Flexibility (in terms of changing country circumstances)* 13 6.62 2.60 7 5.00 2.24 8 3.38 1.41 9 5.78 2.22 12 6.08 2.35 6 7.83 1.60 Being inclusive 8 6.62 2.62 8 4.75 2.12 8 4.00 2.56 6 5.33 2.88 10 6.20 2.82 7 6.86 3.08 Openness (sharing data and other information) 13 6.15 1.86 9 5.11 2.03 9 4.33 1.94 8 6.75 2.66 13 5.69 2.69 10 5.80 2.39 Staff accessibility* 10 7.40 1.58 10 5.10 2.18 7 3.57 1.51 8 6.63 2.39 12 5.17 2.66 9 5.11 2.52 Straightforwardness and honesty 13 7.00 1.96 9 6.00 2.69 7 4.14 1.86 7 6.71 1.98 12 6.25 2.30 10 6.40 3.10 Ease of access to the people at the World Bank Group 11 6.82 1.25 10 5.70 2.95 8 2.88 2.17 9 5.56 3.01 11 5.09 2.77 8 6.50 2.56 who are making decisions important to my work* Collaboration with civil society* 8 5.25 3.06 10 5.40 2.46 13 2.23 1.48 6 5.33 3.14 11 4.18 2.23 7 5.71 2.06 Collaboration with the Government 11 7.73 1.74 9 6.11 2.62 6 5.50 2.07 9 6.78 2.39 13 6.69 3.04 8 8.25 1.98 Collaboration with other development partners 11 7.45 2.02 9 6.00 1.94 8 4.25 2.19 7 6.29 2.69 13 5.54 2.44 9 5.78 3.35 Collaboration with the private sector 8 5.38 3.07 10 4.70 2.63 9 4.22 2.39 8 5.88 2.95 11 4.55 1.92 8 6.25 3.20 The speed in which it gets things accomplished on the 9 5.78 1.92 8 5.25 1.75 8 2.75 1.49 7 6.00 2.31 14 5.50 2.07 5 7.40 2.61 ground* Being a long-term partner* 10 7.00 2.06 9 5.67 2.29 5 3.60 1.95 8 7.38 2.50 12 6.92 2.68 6 8.17 1.60 *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Private Sector/ Financial NGO/CBO/ Private (Responses combined) Government Sector/ Private Banks Foundation Media Academia Other The World Bank Group does not do adequate follow 5.9% 25.0% 21.4% 28.6% 26.7% 10.0% through/follow-up Poor development partner coordination 17.6% 25.0% 14.3% 21.4% 13.3% 30.0% The World Bank Group is not sensitive enough to 58.8% 33.3% 28.6% 21.4% 20.0% 10.0% political/social realities on the ground Lack of/inadequate levels of capacity in Government 17.6% 8.3% 7.1% 35.7% 20.0% 40.0% There is not an adequate level of citizen/civil society 5.9% 25.0% 78.6% 21.4% 13.3% 10.0% participation* The World Bank Group works too slowly 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% The Government works inefficiently 17.6% 25.0% 7.1% 0.0% 13.3% 20.0% Political pressures and obstacles 17.6% 16.7% 7.1% 28.6% 40.0% 40.0% Reforms are not well thought out in light of country 23.5% 41.7% 21.4% 28.6% 33.3% 20.0% challenges Other 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2017: Algeria C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Algeria? (1-Not effective at all, 10-Very effective) Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Information and communications technology 7 5.71 1.25 7 5.86 3.29 3 5.00 4.36 4 7.00 2.16 6 6.67 1.75 3 7.67 1.53 Environmental sustainability 6 6.67 1.75 6 5.50 2.95 4 4.75 3.59 4 5.50 1.73 8 6.63 2.45 4 7.50 1.73 Poverty reduction 7 6.57 1.90 7 5.00 3.11 6 5.17 3.19 4 5.25 0.96 8 6.88 2.36 7 7.57 1.90 Private sector development 6 5.67 2.34 8 5.63 3.02 5 4.80 3.96 5 5.60 0.89 8 6.13 2.10 8 7.75 1.91 Foreign direct investment 6 3.67 1.51 8 5.75 2.92 4 5.75 3.86 5 4.20 0.84 8 5.63 2.72 7 8.00 1.83 Trade and exports 8 5.00 3.07 8 5.50 2.56 4 6.00 4.08 5 4.20 0.84 7 5.86 2.19 5 8.00 2.00 Economic growth 10 6.60 2.27 8 5.50 2.78 7 5.57 2.99 5 5.20 1.30 7 7.00 1.83 8 8.38 1.41 Job creation/employment* 10 6.60 1.78 8 5.00 2.78 5 5.20 3.49 5 4.60 1.34 8 6.75 2.77 6 8.67 1.03 Financial markets 6 5.83 2.32 8 5.88 2.80 4 7.00 3.56 5 4.20 0.84 8 5.50 2.98 6 7.33 2.07 Social protection 8 6.50 2.78 8 5.13 2.70 6 6.17 3.87 4 4.50 0.58 8 3.63 2.45 5 7.00 3.16 Agricultural development 5 7.60 1.95 8 6.00 2.62 5 5.80 3.35 5 5.00 2.35 10 6.60 3.17 6 7.50 2.07 Natural resource management 5 5.80 2.86 8 5.50 3.07 6 6.00 2.97 5 4.40 1.14 9 5.22 3.07 5 7.80 1.79 *Significantly different between stakeholder groups Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the WBG’s work help to achieve 13 5.23 2.09 8 4.38 2.45 7 3.00 1.29 9 4.89 2.03 11 5.82 2.09 8 5.88 2.75 development results in Algeria? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank Group in Algeria? (1-Strongly disagree, 10-Strongly agree) Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The WBG meets Algeria’s needs for knowledge services 14 6.00 2.91 6 4.67 2.34 9 4.11 1.69 13 4.23 2.80 11 5.00 2.32 9 6.78 2.33 60 World Bank Group Country Opinion Survey 2017: Algeria C. World Bank Group’s Effectiveness and Results (continued) Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Algeria received value for money from the World Bank Group’s Reimbursable 9 5.67 1.50 5 4.80 2.28 4 3.50 1.29 6 4.50 0.84 8 5.13 1.96 5 7.00 3.24 Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 6 5.00 0.89 5 5.00 2.12 5 4.40 1.52 7 4.57 2.07 9 5.67 0.87 5 7.40 3.13 measures and corrects its work in real time in Algeria? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Office of the PMU/ Bilateral/ Financial Independent President/ Office of a Employee of Consultant on Local Multilateral Private Sector/ Civil Government Percentage of Respondents Prime Minister Minister a Ministry WBG project Government Agency Sector Private Bank Society Media Institution Academia Other Weekl y 18.8% 9.1% 4.8% 9.8% 17.6% 5.9% 5.7% 4.7% 6.3% 9.1% Monthl y 6.3% 7.9% 36.1% 5.9% 28.6% 11.8% 11.4% 20.9% 18.8% 36.4% 19.0% A few ti mes a yea r 37.5% 45.5% 28.6% 32.8% 23.5% 57.1% 35.3% 31.4% 39.5% 12.5% 81.8% 45.5% 47.6% Ra rel y 31.3% 45.5% 39.7% 21.3% 41.2% 14.3% 23.5% 37.1% 23.3% 56.3% 9.1% 18.2% 14.3% Never 6.3% 19.0% 11.8% 23.5% 14.3% 11.6% 6.3% 19.0% 61 World Bank Group Country Opinion Survey 2017: Algeria D. The World Bank Group’s Knowledge Work and Activities (continued) In Algeria, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 9 6.78 1.92 7 5.00 2.38 7 6.71 2.69 10 7.80 1.93 9 6.11 2.52 10 7.30 2.87 Include appropriate level of stakeholder involvement 10 5.80 2.20 7 4.71 1.98 10 4.30 2.71 10 5.60 2.22 9 4.89 2.71 9 6.67 3.08 during preparation Are relevant to Algeria’s social and economic 14 6.29 1.82 7 4.43 1.40 7 6.14 2.85 11 5.18 1.94 9 5.22 2.59 10 7.40 2.99 development priorities Lead to practical solutions 13 6.00 1.58 7 4.29 1.98 7 5.43 2.99 10 4.60 2.32 9 4.89 2.32 6 7.17 2.14 Are accessible (well written and easy to understand) 12 7.17 2.69 6 5.00 1.79 9 5.56 2.92 10 7.10 1.97 9 6.67 2.50 7 7.43 1.51 Are source of relevant information on global good 12 7.58 2.23 7 6.43 1.40 9 6.44 2.51 10 7.40 2.22 9 7.00 2.60 8 8.63 1.06 practices Are adequately disseminated 14 5.93 2.65 7 4.86 2.67 10 5.50 2.80 11 6.18 2.44 10 5.30 2.50 10 5.40 2.99 Are translated enough into local language 13 3.54 2.63 6 5.83 1.72 7 5.86 2.73 10 6.40 2.99 11 5.73 2.87 5 6.80 3.49 Are adaptable to Algeria’s specific development 14 6.21 1.85 5 5.60 3.05 7 6.14 2.61 10 6.20 2.20 8 7.00 2.78 7 7.71 2.43 challenges and country circumstances Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge work and activities make to 13 5.77 1.96 8 5.75 2.32 6 5.83 2.71 10 5.70 3.23 13 5.69 1.70 10 7.10 2.23 development results in your country? Overall, how would you rate the technical quality of the 13 6.92 1.75 9 5.67 1.73 5 6.00 2.00 11 7.18 1.72 12 6.33 2.15 10 8.70 1.06 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2017: Algeria E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Algeria’s development challenges? Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding and framing the 13 7.23 1.88 5 5.00 3.08 6 6.00 2.61 9 6.44 2.79 9 6.33 2.35 10 8.10 1.97 problem) Design (appraising and planning the solutions) 12 7.25 1.77 5 5.80 2.86 6 7.00 2.28 8 7.00 1.77 11 6.82 2.48 10 7.00 2.06 Implementation (executing, carrying out, monitoring and 10 6.90 1.97 5 5.00 2.92 7 5.14 2.55 9 6.11 2.15 11 5.45 2.30 9 6.78 2.44 making appropriate adjustments) Evaluation (assessing the impact and results) 10 6.80 2.20 5 5.80 3.03 7 5.57 2.64 8 7.00 2.27 10 5.70 2.41 5 7.80 1.30 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group effectively monitors and 10 6.80 2.15 5 4.80 2.17 6 5.50 2.43 8 9.00 1.20 11 7.09 1.87 5 7.80 0.84 evaluates the activities it supports* The World Bank Group’s approvals and reviews are done 7 5.57 2.64 5 4.00 1.41 5 5.20 2.17 5 7.60 1.14 10 5.90 2.28 4 9.00 0.82 in a timely fashion* The World Bank Group’s “Safeguard Policy” 5 5.40 2.61 5 5.60 2.30 4 4.75 1.71 7 6.29 2.63 10 6.20 1.81 4 8.50 1.29 requirements are reasonable The World Bank Group takes decisions quickly in Algeria 9 5.44 2.07 5 4.40 1.14 4 4.75 1.71 5 7.60 2.07 10 5.80 2.04 4 7.00 2.71 Working with the World Bank Group increases Algeria’s 14 7.14 1.88 6 5.33 1.51 6 6.17 1.72 9 7.44 2.40 11 5.64 2.66 10 7.20 2.78 institutional capacity Where country systems are adequate, the World Bank 6 5.17 3.19 5 6.20 1.30 4 5.75 2.50 7 8.29 1.60 9 6.00 2.06 3 8.67 1.53 Group makes appropriate use of them *Significantly different between stakeholder groups Private/Financial NGO/CBO/Private Government Sector/Banks Foundation Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the WBG’s work helps to find solutions that promote private public 9 5.33 1.58 6 4.33 2.88 2 4.50 0.71 6 7.33 1.75 11 5.09 2.26 7 6.43 2.76 partnerships in Algeria? (1-To no degree at all, 10-To a very significant degree) 63 World Bank Group Country Opinion Survey 2017: Algeria F. The Future Role of the World Bank Group in Algeria Which of the following SHOULD the World Bank Group do to make itself of greater value in Algeria? (Choose no more than TWO) Percentage of Respondents Private Sector/ Financial NGO/CBO/ Private (Responses combined) Government Sector/ Private Banks Foundation Media Academia Other Provide more adequate data/knowledge/statistics/figures 64.7% 44.4% 23.1% 42.9% 42.9% 44.4% on Algeria’s economy Reach out more to groups outside of Government 23.5% 55.6% 53.8% 57.1% 50.0% 44.4% Improve the quality of its experts as related to Algeria’s 35.3% 33.3% 0.0% 21.4% 21.4% 22.2% specific challenges Offer more innovative knowledge services 23.5% 22.2% 23.1% 28.6% 50.0% 11.1% Increase the level of capacity development in the country* 41.2% 11.1% 92.3% 42.9% 28.6% 33.3% Increase availability of Reimbursable Advisory Services 11.8% 22.2% 0.0% 7.1% 0.0% 22.2% (RAS) Other 0.0% 11.1% 0.0% 0.0% 0.0% 11.1% *Significantly different between stakeholder groups G. Communication and Information Sharing How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Private Sector/ Financial NGO/CBO/ Private (Responses combined) Government Sector/ Private Banks Foundation Media Academia Other Direct contact with World Bank Group 18.8% 60.0% 38.5% 28.6% 26.7% 63.6% World Bank Group’s seminars/workshops/ conferences 37.5% 70.0% 69.2% 35.7% 40.0% 45.5% WBG’s publications and other written materials* 50.0% 0.0% 7.7% 14.3% 26.7% 27.3% World Bank Group’s website 37.5% 20.0% 23.1% 21.4% 53.3% 9.1% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 0.0% 0.0% 7.7% 28.6% 6.7% 9.1% Mobile phones 6.3% 0.0% 0.0% 14.3% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2017: Algeria G. Communication and Information Sharing (continued) Are you aware of the WBG's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Private Sector/ Financial NGO/CBO/ Private Percentage of Respondents Government Sector/ Private Banks Foundation Media Academia Other Yes 18.8% 10.0% 7.7% 21.4% 33.3% 36.4% No 81.3% 90.0% 92.3% 78.6% 66.7% 63.6% Do you use/have used the World Bank Group website? Private Sector/ Financial NGO/CBO/ Private Percentage of Respondents Government Sector/ Private Banks Foundation Media Academia Other Yes 76.5% 50.0% 46.2% 57.1% 66.7% 90.9% No 23.5% 50.0% 53.8% 42.9% 33.3% 9.1% Which Internet connection do you use primarily when visiting a World Bank Group website? Private Sector/ Financial NGO/CBO/ Private Percentage of Respondents Government Sector/ Private Banks Foundation Media Academia Other High Speed/WiFi 52.9% 90.0% 84.6% 100.0% 100.0% 90.9% Dial-up 47.1% 10.0% 15.4% 9.1% *Significantly different between stakeholder group H. Background Information Which of the following describes most of your exposure to the World Bank Group in Algeria? (Choose no more than TWO) Percentage of Respondents Private Sector/ Financial NGO/CBO/ Private (Responses combined) Government Sector/ Private Banks Foundation Media Academia Other Obs erver 19.0% 46.2% 56.3% 40.0% 26.7% 30.0% Us e Worl d Bank Group reports /data 33.3% 15.4% 37.5% 66.7% 33.3% 50.0% Engage i n WBG rel ated/s pons ored events /acti vi ti es 19.0% 23.1% 6.3% 20.0% 6.7% 30.0% Col l aborate as part of my profes s i onal duti es * 42.9% 23.1% 12.5% 0.0% 13.3% 50.0% Us e WBG webs i te for i nformati on, data, res earch, etc. 28.6% 38.5% 18.8% 40.0% 60.0% 10.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2017: Algeria Appendix C: Responses to Indicator Questions by Geographic Location2 Algiers N=83  Outside Algiers N=21 B. Overall Attitudes toward the World Bank Group Algiers Outside Algiers N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Algeria?* 78 4.76 2.58 19 3.21 2.44 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between locations. Algiers Outside Algiers N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 62 5.40 2.29 14 3.57 2.14 effectiveness in Algeria.* (1-Not effective at all, 10-Very effective) *Significantly different between locations. Algiers Outside Algiers N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help 62 6.05 2.29 12 4.83 2.69 Algeria solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Algeria? Algiers Outside Algiers N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 55 5.47 2.78 13 3.69 2.32 development in Algeria* The WBG’s work is aligned with what I consider the development 54 5.65 2.36 11 4.55 2.81 priorities for Algeria (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations. 2 Only 104 respondents provided the information about their geographic location. Thus, only these respondents were included in the analysis presented in this Appendix. 66 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Algeria, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Algiers Outside Algiers N Mean SD N Mean SD Responsiveness 44 5.86 2.29 9 4.67 2.50 Flexibility (in terms of the institution’s products and services) 48 5.63 2.24 8 4.75 2.82 Flexibility (in terms of changing country circumstances) 46 6.09 2.33 10 5.00 3.13 Being inclusive 42 5.86 2.70 6 4.83 3.43 Openness (sharing data and other information) 54 5.81 2.12 9 4.89 3.18 Staff accessibility 48 5.69 2.41 9 5.00 2.50 Straightforwardness and honesty 49 6.37 2.39 10 5.80 2.82 Ease of access to the people at the World Bank Group who are making 47 5.36 2.49 11 6.18 3.43 decisions important to my work Collaboration with civil society 44 4.45 2.42 12 4.33 3.23 Collaboration with the Government 45 7.02 2.34 12 6.75 2.99 Collaboration with other development partners 44 6.00 2.51 14 5.93 2.76 Collaboration with the private sector 43 5.26 2.67 12 4.75 2.63 The speed in which it gets things accomplished on the ground 42 5.45 2.32 10 5.30 2.63 Being a long-term partner 42 6.74 2.44 9 6.33 3.00 C. World Bank Group’s Sectoral Effectiveness and Results Algiers Outside Algiers N Mean SD N Mean SD To what extent does the WBG’s work help to achieve development results 45 5.18 2.07 12 4.50 2.94 in Algeria? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statement about the World Bank Group in Algeria? Algiers Outside Algiers N Mean SD N Mean SD The World Bank Group meets Algeria’s needs for knowledge services* 53 5.53 2.47 10 3.30 2.36 (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations. 67 World Bank Group Country Opinion Survey 2017: Algeria D. The World Bank Group’s Knowledge Work and Activities In Algeria, to what extent do you believe that the World Bank Group’s knowledge work and activities : Algiers Outside Algiers N Mean SD N Mean SD Are adaptable to Algeria’s specific development challenges and country 46 6.67 2.35 7 5.14 2.48 circumstances (1-To no degree at all, 10-To a very significant degree) Algiers Outside Algiers N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in 50 6.12 2.22 11 5.27 2.49 your country? Overall, how would you rate the technical quality of the World Bank 50 7.18 1.83 12 5.92 2.19 Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between locations. E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Algiers Outside Algiers N Mean SD N Mean SD The World Bank Group takes decisions quickly in Algeria 32 5.94 2.02 6 5.00 2.53 Where country systems are adequate, the World Bank Group makes 30 6.87 2.40 5 5.40 2.07 appropriate use of them 68 World Bank Group Country Opinion Survey 2017: Algeria Appendix D: Responses to Select Questions by Collaboration with the WBG3 Currently collaborating with the WBG N=22  Not collaborating with the WBG N=80 B. Overall Attitudes toward the World Bank Group Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 21 6.76 2.36 74 3.80 2.30 Algeria?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 17 6.71 2.37 57 4.54 2.05 effectiveness in Algeria.* (1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared to help Algeria solve its most complicated development 16 7.75 1.34 56 5.29 2.28 challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. 3 Only 102 respondents provided the information about their collaboration with the World Bank Group (question H3 in the questionnaire). Thus, only these respondents were included in the analysis presented in this Appendix. Respondents who indicated that they currently collaborate or currently collaborate and had previously collaborated were combined, and those who had previously collaborate (but not currently) and those who never collaborated were combined, for direct collaborating versus not collaborating comparisons. 69 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Algeria, in which sectoral areas do you believe the World Bank Group should focus most of its financial resources, technical assistance, and knowledge services in Algeria? (Choose no more than THREE) Percentage of Respondents Currently collaborating Not collaborating (Responses combined) with the WBG with the WBG Social protection* 33.3% 12.3% Crime and violence 0.0% 1.4% Transport 0.0% 2.7% Agricultural development 14.3% 31.5% Gender equity 0.0% 1.4% Public sector governance/reform 57.1% 41.1% Health 0.0% 11.0% Rural development 9.5% 6.8% Foreign direct investment* 28.6% 9.6% Education 19.0% 24.7% Energy 0.0% 4.1% Job creation/employment 14.3% 17.8% Financial markets 14.3% 5.5% Urban development 0.0% 0.0% Environmental sustainability 0.0% 4.1% Equality of opportunity 0.0% 5.5% Private sector development 42.9% 28.8% Water and sanitation 0.0% 2.7% Climate change 4.8% 0.0% Poverty reduction 4.8% 9.6% Trade and exports 9.5% 9.6% Economic growth 28.6% 27.4% Law and justice 0.0% 2.7% Regulatory framework 9.5% 2.7% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 4.1% Anti-corruption* 0.0% 16.4% Information and communications technology 0.0% 11.0% Disaster management 0.0% 0.0% *Significantly different between those who collaborate with the WBG and those who do not. How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Algeria? (1-Not effective at all, 10-Very effective) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio- 13 7.23 2.32 36 5.50 2.05 economic goals)* The private sector (related to institutional and policy change) 11 5.73 2.33 33 4.91 2.34 *Significantly different between those who collaborate with the WBG and those who do not. 70 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Algeria to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Policy design (for clarity and better incentives to achieve socio- 17 8.12 2.37 44 7.48 2.05 economic goals) The private sector (related to institutional and policy change) 15 7.53 2.45 44 7.64 2.07 To what extent do you agree with the following statements about the World Bank Group’s work in Algeria? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 14 7.64 2.76 52 4.38 2.31 development in Algeria* The World Bank Group’s work is aligned with what I consider the 15 8.00 1.60 49 4.59 2.02 development priorities for Algeria* The World Bank Group supports activities and strategies that are 15 7.00 2.59 44 4.75 2.10 realistic for Algeria* Treating clients and stakeholders in Algeria with respect* 15 8.47 2.20 45 6.44 2.29 (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not. 71 World Bank Group Country Opinion Survey 2017: Algeria B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Algeria, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Responsiveness* 14 7.14 2.54 38 5.03 1.98 Flexibility (in terms of the institution’s products and services)* 14 7.14 2.03 41 4.83 2.04 Flexibility (in terms of changing country circumstances)* 15 7.93 1.67 40 5.02 2.22 Being inclusive* 11 7.64 2.01 36 5.03 2.66 Openness (sharing data and other information)* 16 6.75 1.39 46 5.28 2.45 Staff accessibility* 15 7.20 2.27 41 4.95 2.21 Straightforwardness and honesty* 16 7.75 2.11 42 5.62 2.28 Ease of access to the people at the World Bank Group who are making 14 7.43 1.65 43 4.86 2.68 decisions important to my work* Collaboration with civil society* 9 7.22 1.30 46 3.87 2.44 Collaboration with the Government* 13 8.15 1.68 43 6.53 2.54 Collaboration with other development partners* 13 7.38 2.33 44 5.50 2.45 Collaboration with the private sector* 11 7.18 2.23 43 4.56 2.49 The speed in which it gets things accomplished on the ground* 11 6.55 1.92 40 5.00 2.29 Being a long-term partner* 12 7.83 1.59 38 6.21 2.62 *Significantly different between those who collaborate with the WBG and those who do not. 72 World Bank Group Country Opinion Survey 2017: Algeria C. World Bank Group’s Sectoral Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Algeria? (1-Not important at all, 10-Very important) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Anti-corruption* 13 5.62 3.23 57 7.91 2.49 Information and communications technology 17 8.24 1.64 55 7.76 2.48 Transport 15 7.53 1.77 58 6.57 2.30 Crime and violence* 14 3.64 2.10 53 5.57 2.63 Law and justice* 14 4.57 3.20 52 6.60 2.69 Urban development 16 7.94 1.24 56 7.04 2.13 Environmental sustainability 17 8.59 1.28 56 7.50 2.19 Regulatory framework 16 7.06 2.21 52 6.54 2.58 Communicable/non-communicable diseases 15 5.00 2.80 53 6.21 2.72 Poverty reduction 17 7.88 1.62 56 7.86 2.41 Gender equity* 16 7.69 1.96 54 5.94 2.86 Private sector development 17 8.94 1.14 51 8.10 1.96 Foreign direct investment 15 8.40 2.38 52 7.79 1.97 Water and sanitation 16 7.81 2.11 57 6.79 2.46 Trade and exports* 16 8.63 1.41 57 7.19 2.32 Economic growth 17 8.76 1.39 57 8.56 1.60 Energy* 14 8.86 1.23 55 7.27 2.34 Disaster management 15 5.87 2.67 54 6.72 2.66 Public sector governance/reform 15 7.73 3.47 55 8.27 2.42 Job creation/employment 17 8.88 1.54 55 8.07 1.87 Financial markets 15 8.53 1.77 53 7.70 2.22 Equality of opportunity 14 6.86 2.41 57 7.14 2.66 Health 16 6.94 2.59 55 7.64 2.34 Rural development 16 8.25 1.92 55 7.98 2.05 Education 15 8.27 1.83 58 8.48 1.99 Social protection* 17 8.65 1.54 56 6.79 2.68 Climate change* 16 8.19 1.52 56 6.64 2.89 Agricultural development 17 8.82 1.47 56 8.11 2.21 Natural resource management* 16 8.56 1.63 55 6.67 2.80 *Significantly different between those who collaborate with the WBG and those who do not. 73 World Bank Group Country Opinion Survey 2017: Algeria C. World Bank Group’s Sectoral Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Algeria? (1-Not effective at all, 10-Very effective) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Information and communications technology 8 6.25 1.17 22 6.23 2.71 Environmental sustainability 8 7.00 1.93 24 5.88 2.53 Poverty reduction 11 6.82 2.04 28 5.93 2.61 Private sector development 11 7.18 2.09 29 5.62 2.57 Foreign direct investment 11 5.82 2.71 27 5.52 2.69 Trade and exports 9 5.33 3.16 28 5.79 2.52 Economic growth 13 7.38 2.06 32 6.09 2.41 Job creation/employment* 13 7.38 1.81 29 5.69 2.69 Financial markets 9 7.00 2.12 28 5.57 2.65 Social protection* 10 7.30 2.21 29 4.79 2.85 Agricultural development 9 7.11 2.09 30 6.23 2.81 Natural resource management 7 6.86 2.19 31 5.45 2.77 *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent does the WBG’s work help to achieve development 12 6.25 1.55 44 4.64 2.30 results in Algeria?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. To what extent do you agree with the following statement about the World Bank Group in Algeria? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The WBG meets Algeria’s needs for knowledge services* 15 7.73 1.94 47 4.34 2.21 (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe that Algeria received value for money 10 6.80 1.93 27 4.59 1.76 from the WBG’s reimbursable advisory services (RAS)?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. 74 World Bank Group Country Opinion Survey 2017: Algeria C. World Bank Group’s Sectoral Effectiveness and Results (continued) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and 7 7.29 1.80 30 4.87 1.68 corrects its work in real time in Algeria?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. D. The World Bank Group’s Knowledge Work and Activities In Algeria, to what extent do you believe that the World Bank Group’s knowledge work and activities : Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Are timely* 14 8.07 1.98 38 6.21 2.43 Include appropriate level of stakeholder involvement during 12 7.50 2.11 43 4.74 2.32 preparation* Are relevant to Algeria’s social and economic development priorities* 15 7.53 2.13 43 5.28 2.21 Lead to practical solutions 13 6.31 2.14 39 5.05 2.25 Are accessible (well written and easy to understand)* 13 8.00 1.35 40 6.13 2.49 Are source of relevant information on global good practices* 14 8.64 1.22 41 6.80 2.22 Are adequately disseminated 15 6.33 2.61 47 5.36 2.57 Are translated enough into local language 12 5.42 3.32 40 5.45 2.78 Are adaptable to Algeria’s specific development challenges and 15 7.20 2.18 36 6.17 2.37 country circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results 14 6.79 2.26 46 5.72 2.27 in your country? Overall, how would you rate the technical quality of the World Bank 15 8.07 1.67 45 6.49 1.88 Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between those who collaborate with the WBG and those who do not. 75 World Bank Group Country Opinion Survey 2017: Algeria E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Algeria’s development challenges ? (1-To no degree at all, 10-To a very significant degree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 17 7.59 2.48 35 6.34 2.31 Design (appraising and planning the solutions) 17 7.71 1.83 35 6.51 2.12 Implementation (executing, carrying out, monitoring and making 15 7.07 2.31 36 5.56 2.22 appropriate adjustments)* Evaluation (assessing the impact and results) 12 6.75 2.26 33 6.27 2.40 *Significantly different between those who collaborate with the WBG and those who do not. To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The World Bank Group effectively monitors and evaluates the 10 7.70 1.89 35 6.77 2.25 activities it supports The WBG’s approvals and reviews are done in a timely fashion* 9 7.78 2.22 27 5.48 2.16 The WBG’s “Safeguard Policy” requirements are reasonable 8 7.00 2.56 27 5.85 2.09 The World Bank Group takes decisions quickly in Algeria 10 6.50 2.07 27 5.52 2.12 Working with the WBG increases Algeria’s institutional capacity* 15 7.93 1.75 41 6.12 2.32 Where country systems are adequate, the World Bank Group makes 5 9.00 1.23 29 6.14 2.25 appropriate use of them* *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps 11 6.09 1.97 30 5.37 2.41 to find solutions that promote private public partnerships in Algeria? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 14 7.50 1.91 39 7.05 2.26 I find the information on the World Bank Group’s websites useful. 16 8.00 1.63 38 7.18 1.94 The World Bank Group’s social media channels are valuable sources 6 5.83 2.93 32 6.00 2.85 of information about the institution When I need information from the WBGp I know how to find it* 12 7.83 2.69 42 4.88 2.41 The WBG is responsive to my information requests and inquiries* 9 7.44 2.92 23 5.26 2.53 *Significantly different between those who collaborate with the WBG and those who do not. 76 World Bank Group Country Opinion Survey 2017: Algeria Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Which of the following Which of the following describes your exposure to the World Bank Group in Algeria? (Choose no more than TWO) describes your level of interaction with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not Currently No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Indicator Question Collaborating Collaborating Overa l l , pl ea s e ra te your i mpres s i on of the Worl d Ba nk 4.54 6.71 5.31 4.58 5.02 5.14 4.98 5.50 4.69 6.29 5.04 5.12 Group’s effectivenes s i n Al geri a . Overa l l the Worl d Ba nk Group currently pl a ys a rel eva nt 4.38 7.64 5.64 4.32 4.77 5.69 5.19 5.17 4.84 6.33 5.16 5.24 rol e i n devel opment i n Al geri a The Worl d Ba nk Group’s work i s a l i gned wi th wha t I 4.59 8.00 5.86 4.68 5.62 5.36 5.40 6.00 4.89 7.00 5.79 4.90 cons i der the devel opment pri ori ties for Al geri a Res pons i venes s 5.03 7.14 5.81 5.54 5.76 5.70 5.50 6.78 5.44 6.40 5.97 5.29 Fl exi bi l i ty (i n terms of the i ns titution’s products a nd 4.83 7.14 5.50 5.31 5.39 5.52 5.24 6.71 5.23 5.88 5.63 5.06 s ervi ces ) Fl exi bi l i ty (i n terms of cha ngi ng country ci rcums tances ) 5.02 7.93 6.03 5.56 5.83 5.95 5.65 7.13 5.69 6.33 5.97 5.71 Bei ng i ncl us i ve 5.03 7.64 5.63 5.83 5.42 6.06 5.35 7.43 5.75 5.50 6.04 5.12 Opennes s (s ha ri ng da ta a nd other i nforma tion) 5.28 6.75 6.05 5.00 5.76 5.68 5.46 7.22 5.51 6.22 5.63 5.90 Staff a cces s i bi l i ty 4.95 7.20 6.03 5.25 5.62 6.11 5.81 5.67 5.35 6.61 6.00 5.31 Stra i ghtforwa rdnes s a nd hones ty 5.62 7.75 6.65 5.71 6.47 6.32 6.15 7.87 6.06 7.05 6.67 5.89 Ea s e of a cces s to the peopl e a t the Worl d Ba nk Group 4.86 7.43 5.79 5.56 5.69 5.77 5.40 7.00 5.26 6.81 6.14 4.82 who a re ma ki ng deci s i ons i mportant to my work Col l a bora tion wi th ci vi l s oci ety 3.87 7.22 4.82 4.11 4.76 4.22 4.25 6.38 4.23 5.62 4.74 4.28 Col l a bora tion wi th the Government 6.53 8.15 7.46 6.25 7.34 6.79 6.67 8.73 6.78 7.81 6.94 7.41 Col l a bora tion wi th other devel opment pa rtners 5.50 7.38 6.22 5.72 6.37 5.47 5.67 7.55 5.71 6.88 6.14 5.88 Col l a bora tion wi th the pri va te s ector 4.56 7.18 5.38 4.94 5.39 5.00 5.05 6.00 4.82 6.46 5.70 4.39 The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the 5.00 6.55 5.71 4.79 5.53 5.28 5.03 7.22 5.31 5.83 5.47 5.39 ground Bei ng a l ong-term pa rtner 6.21 7.83 6.86 6.27 6.64 6.84 6.32 8.44 6.69 6.83 6.68 6.79 To wha t extent does the Worl d Ba nk Group’s work hel p to 4.64 6.25 5.47 4.41 5.29 4.96 5.07 5.40 4.95 5.64 5.03 5.35 a chi eve devel opment res ul ts i n Al geri a ? The WBG meets Al geri a ’s needs for knowl edge s ervi ces 4.34 7.73 5.40 4.79 5.69 4.63 5.28 4.78 4.55 6.82 5.40 4.79 Are a da ptabl e to Al geri a ’s s peci fi c devel opment 6.17 7.20 6.47 6.71 6.79 6.23 6.36 7.50 6.74 6.07 6.42 6.76 cha l l enges a nd country ci rcums tances Overa l l , how s i gni fi ca nt a contri bution do you bel i eve the Worl d Ba nk Group’s knowl edge work a nd a ctivi ties ma ke 5.72 6.79 6.24 5.35 6.52 5.37 5.91 6.27 5.77 6.60 5.69 6.58 to devel opment res ul ts i n your country? Overa l l , how woul d you ra te the techni ca l qua l i ty of the 6.49 8.07 7.07 6.78 6.91 7.07 6.90 7.40 6.71 7.65 6.97 7.00 Worl d Ba nk Group's knowl edge work a nd a ctivi ties ? The Worl d Ba nk Group takes deci s i ons qui ckl y i n Al geri a 5.52 6.50 5.73 5.82 5.85 5.65 5.79 5.63 5.60 6.43 5.82 5.67 Where country s ys tems a re a dequa te, the Worl d Ba nk 6.14 9.00 6.87 6.20 7.00 6.21 6.41 7.83 6.48 7.50 6.67 6.67 Group ma kes a ppropri a te us e of them Yellow highlight indicates significant difference between Yes and No means. 77 World Bank Group Country Opinion Survey 2017: Algeria Appendix F: Algeria FY17 Questionnaire World Bank Group Country Survey FY17 – Algeria The World Bank Group is interested in gauging the views of clients and partners who are either involved in technical assistance in Algeria or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Algeria, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support social and economic development in Algeria. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING ALGERIA A1. In general would you say that Algeria is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 78 World Bank Group Country Opinion Survey 2017: Algeria SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Algeria. Please identify which of the following you consider the most important development priorities in Algeria? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Education assistance) 2 Energy 17 Poverty reduction Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 18 Transport (e.g., roads, bridges, transportation) expenditure, fiscal system reform) 4 Gender equity 19 Climate change (e.g., mitigation, adaptation) 5 Private sector development 20 Agricultural development 6 Foreign direct investment 21 Trade and exports 7 Water and sanitation 22 Crime and violence 8 Anti corruption 23 Economic growth 9 Job creation/employment 24 Law and justice (e.g., judicial system) 10 Rural development 25 Regulatory framework 11 Financial markets 26 Communicable/non-communicable diseases 12 Urban development 27 Natural resource management (e.g., oil, gas, mining) 13 Environmental sustainability 28 Disaster management 14 Equality of opportunity (i.e., equity) 29 Information and communications technology 15 Health A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Algeria? (Choose no more than THREE) 1 Water and sanitation 15 Anti corruption 2 Equality of opportunity (i.e., equity) 16 Private sector development 3 Economic growth 17 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 18 Education 5 Gender equity 19 Energy Public sector governance/reform (i.e., government 6 Rural development 20 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Urban development 21 Natural resource management (e.g., oil, gas, mining) 8 Regulatory framework 22 Environmental sustainability Social protection (e.g., pensions, targeted social 9 23 Disaster management assistance) 10 Law and justice (e.g., judicial system) 24 Health 11 Transport (e.g., roads, bridges, transportation) 25 Agricultural development 12 Crime and violence 26 Job creation/employment 13 Communicable/non-communicable diseases 27 Financial markets 14 Information and communications technology 28 Trade and exports 79 World Bank Group Country Opinion Survey 2017: Algeria SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Algeria? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 6 A growing middle class 7 Better opportunity for the poor who live in rural areas 8 Better opportunity for the poor who live in urban areas 9 Consistent and more diversified economic growth 10 More reliable social safety net 11 Greater equity of fiscal policy 12 Better quality education and training that better ensure job opportunity 13 Better quality public services 14 Better energy efficiency 15 Other (please specify):_____________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 80 World Bank Group Country Opinion Survey 2017: Algeria SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Algeria? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Algeria. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Algeria solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Algeria, in which sectoral areas do you believe the World Bank Group should focus most of its financial resources, technical assistance, and knowledge services in Algeria? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Equality of opportunity (i.e., equity) assistance) 2 Crime and violence 17 Private sector development 3 Transport (e.g., roads, bridges, transportation) 18 Water and sanitation 4 Agricultural development 19 Climate change (e.g., mitigation, adaptation) 5 Gender equity 20 Poverty reduction Public sector governance/reform (i.e., government 6 effectiveness, public financial management, public 21 Trade and exports expenditure, fiscal system reform) 7 Health 22 Economic growth 8 Rural development 23 Law and justice (e.g., judicial system) 9 Foreign direct investment 24 Regulatory framework 10 Education 25 Communicable/non-communicable diseases 11 Energy 26 Natural resource management (e.g., oil, gas, mining) 12 Job creation/employment 27 Anti corruption 13 Financial markets 28 Information and communications technology 14 Urban development 29 Disaster management 15 Environmental sustainability 81 World Bank Group Country Opinion Survey 2017: Algeria SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Algeria? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   5 Capacity development   6 Advisory services and technical assistance   7 Development partners coordination   Linkage to non-Bank expertise (i.e., South-South 8   knowledge sharing) 9 Implementation support   10 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Algeria? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Policy design (for clarity and better incentives to B6 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B7 1 2 3 4 5 6 7 8 9 10  change) When thinking about how to improve capacity building in Algeria to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not important Very Don't at all important know Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10  achieve socio-economic goals) The private sector (related to institutional and policy B9 1 2 3 4 5 6 7 8 9 10  change) 82 World Bank Group Country Opinion Survey 2017: Algeria SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Algeria? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 13 Not aligned with work of other development partners 14 Not aligned with country priorities 15 Not adequately sensitive to political/social realities in Algeria 16 Inadequate quality of consultants and visiting technical experts 17 Other (please specify): __________________________________________________ 18 Don’t know B11. Which World Bank Group’s instruments do you believe are the MOST effective in supporting reform efforts in Algeria? (Choose no more than TWO) 1 Knowledge products/services (analytical work, studies, surveys, etc.) 2 Investment lending (financing specific private sector projects) 3 Technical assistance (advice, best practice, international experience, etc.) 4 Capacity development 5 Other (please specify): __________________________________________________ 6 Don’t know B12. To what extent do you believe that the World Bank Group’s work and support help the poorest in Algeria? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 83 World Bank Group Country Opinion Survey 2017: Algeria SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B13. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 5 NGOs/Community Based Organizations (CBOs) 2 Development partners 6 Youth/university groups 3 Private sector 7 Other (please specify): _____________________ 4 Parliament 8 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Algeria? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B14 1 2 3 4 5 6 7 8 9 10  relevant role in development in Algeria The World Bank Group’s work is aligned with what I B15 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Algeria The World Bank Group supports activities and B16 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Algeria The World Bank Group treats clients and B17 1 2 3 4 5 6 7 8 9 10  stakeholders in Algeria with respect To what extent is the World Bank Group an effective development partner in Algeria, in terms of each of the following? To no To a very Don't degree at significant know all degree B18 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B19 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B20 1 2 3 4 5 6 7 8 9 10  circumstances) B21 Being inclusive 1 2 3 4 5 6 7 8 9 10  B22 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B23 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B25 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B26 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B27 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B28 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B29 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B30 1 2 3 4 5 6 7 8 9 10  the ground B31 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  84 World Bank Group Country Opinion Survey 2017: Algeria SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B32. To be a more effective development partner in Algeria, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B33. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor development partner coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 85 World Bank Group Country Opinion Survey 2017: Algeria SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Algeria? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Health 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 26 1 2 3 4 5 6 7 8 9 10  assistance) 27 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  28 Agricultural development 1 2 3 4 5 6 7 8 9 10  29 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  86 World Bank Group Country Opinion Survey 2017: Algeria SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Algeria? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Information and communications technology 1 2 3 4 5 6 7 8 9 10  2 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  3 Poverty reduction 1 2 3 4 5 6 7 8 9 10  4 Private sector development 1 2 3 4 5 6 7 8 9 10  5 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  6 Trade and exports 1 2 3 4 5 6 7 8 9 10  7 Economic growth 1 2 3 4 5 6 7 8 9 10  8 Job creation/employment 1 2 3 4 5 6 7 8 9 10  9 Financial markets 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 10 1 2 3 4 5 6 7 8 9 10  assistance) 11 Agricultural development 1 2 3 4 5 6 7 8 9 10  12 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  C3. Where are the World Bank Group’s decisions made primarily that support the program in Algeria? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Algeria? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statement about the World Bank Group in Algeria? Strongly Strongly Don't disagree agree know The World Bank Group meets Algeria’s needs C5 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe that Algeria received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Algeria? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 87 World Bank Group Country Opinion Survey 2017: Algeria SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Algeria, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Algeria’s social and D4 1 2 3 4 5 6 7 8 9 10  economic development priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Algeria’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 88 World Bank Group Country Opinion Survey 2017: Algeria SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Algeria’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10  the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation (executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group effectively monitors E5 1 2 3 4 5 6 7 8 9 10  and evaluates the activities it supports The World Bank Group’s approvals and E6 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E7 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group takes decisions quickly E8 1 2 3 4 5 6 7 8 9 10  in Algeria Working with the World Bank Group E9 1 2 3 4 5 6 7 8 9 10  increases Algeria’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E10 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them E11. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Algeria? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E12. Which of the following best describes the way the World Bank Group operates in Algeria? (Select only ONE response) 1 The World Bank Group takes too much risk in Algeria 2 The World Bank Group does not take enough risk in Algeria 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E13. Which of the following best describes the WBG’s support in Algeria? (Select only ONE response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Algeria 2 The World Bank Group is not sufficiently selective in Algeria, and it is involved in too many areas of development 3 Don’t know 89 World Bank Group Country Opinion Survey 2017: Algeria SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN ALGERIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Algeria? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Algeria’s economy 2 Reach out more to groups outside of Government 3 Improve the quality of its experts as related to Algeria’s specific challenges 4 Offer more innovative knowledge services 5 Increase the level of capacity development in the country 6 Increase availability of Reimbursable Advisory Services (RAS) 7 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Algeria, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Algeria? (Select only ONE response) 1 Financial services to the private sector through IFC 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Algeria 6 Don’t know 90 World Bank Group Country Opinion Survey 2017: Algeria SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Algeria? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 Mobile phones conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No G8. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 91 World Bank Group Country Opinion Survey 2017: Algeria SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of Minister 9 Financial Sector/Private Bank 2 Parliament 10 NGO/Community Based Organization Employee of a Ministry, Ministerial Department 3 11 Media (press, radio, TV, web, etc.) or Implementation Agency Project Management Unit (PMU) overseeing Independent Government Institution (i.e., implementation of activity/ 4 12 Regulatory Agency, Central Bank/oversight Consultant working on World Bank Group institution) supported activity 5 Local/Regional Government Office or Staff 13 Chambers of Commerce 6 Bilateral/Multilateral Agency 14 Academia/Research Institute/Think Tank 7 Private Sector Organization 15 Judiciary Branch 8 Private Foundation 16 Other (please specify): _____________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 92 World Bank Group Country Opinion Survey 2017: Algeria SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Algeria? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Which of the following describes most of your exposure to the World Bank Group in Algeria? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. What’s your gender? 1 Female 2 Male H7. Which best represents your geographic location? 1 Algiers 2 Outside Algiers Thank you for completing the survey! 93