88494 World Bank Group | World Bank Corporate Scorecard April | 2014 World Bank Group / World Bank Corporate Scorecard In October 2013, the World Bank Group adopted a new The World Bank Group Corporate Scorecard Strategy that is grounded in two ambitious goals: The World Bank Group Corporate Scorecard is • ending extreme poverty by reducing the designed to provide a high-level and strategic overview percentage of people living on less than $1.25 a of the World Bank Group’s performance toward day to 3 percent by 2030; and achieving the two goals. It is the apex from which indicators cascade into the monitoring frameworks of promoting shared prosperity by fostering • the three World Bank Group institutions. income growth for the bottom 40 percent of the population in every country. The Scorecard is structured in three tiers: The Strategy outlines how the World Bank Group The Goals and Development Context tier • will partner with clients to help them achieve these provides an overview of progress on key goals through economic growth, inclusion, and development challenges faced by World Bank sustainability. Group client countries. Implementation of the Strategy is monitored by The Results tier reports on the key sectoral and • a newly developed World Bank Group Corporate multi-sectoral results achieved by World Bank Scorecard that aggregates the contributions of all the Group clients with support of World Bank Group World Bank Group institutions—the World Bank (WB), operations in pursuit of the goals. the International Finance Corporation (IFC), and the Multilateral Investment Guarantee Agency (MIGA). The Performance tier captures World Bank Group • performance in implementation of the World This brochure includes the new World Bank Group Bank Group Strategy and includes measures of Corporate Scorecard and the revised World Bank both operational and organizational effectiveness. Corporate Scorecard. The World Bank Corporate Scorecard has been revised to ensure its alignment These three tiers are the components of a unified with the new World Bank Group Goals and Strategy. results and performance monitoring framework with It also now matches the three-tier structure and indicators grouped along the result chain as follows: key indicators of the World Bank Group Scorecard. the Scorecard monitors, at an aggregate level, how Once revisions to the IFC Scorecard and MIGA’s Key the World Bank Group implements its Strategy and Performance Indicators are complete, the four reports improves its performance (Tier III) in order to support will be presented together. The Scorecards are living clients in achieving results (Tier II) in the context of documents to be adapted and improved based on global development progress (Tier I). experience with their implementation and the evolving external and internal environments. World Bank Group | World Bank Corporate Scorecard | April 2014 1 The indicators in the first two tiers are grouped development challenges and how progress on them into three categories encompassing “growth,” should be measured. The World Bank Group Corporate “inclusiveness,” and “sustainability/resilience”. The Scorecard will align with the outcomes of such World Bank Group Strategy recognizes the importance ongoing international dialogues as the United Nations- of each of these three areas for the achievement of led Post-2015 Development Agenda and the United the two goals. Economic growth that creates good Nations Framework Convention on Climate Change jobs requires action to strengthen both the private and (UNFCCC). public sectors. Inclusion entails empowering all citizens to participate in, and benefit from, the development In addition, the international community, including process and removing barriers against those who are the World Bank Group, continues to strive for more often excluded. Sustainability ensures that today’s outcome- and quality-oriented indicators and this development progress is not reversed tomorrow; it is reflected in the World Bank Group Corporate implies securing the long-term future of the planet and Scorecard. For example, efforts are underway to its resources, ensuring social inclusion, and limiting the develop a “quality of learning” indicator to replace or economic burdens on future generations. complement the current “school completion” indicator. Recognizing the importance the World Bank Group Strategy places on fragility and gender, Scorecard Tier II: Client Results supported by World Bank Group- indicators are disaggregated by gender and fragile and financed operations conflict-affected situations (FCS) when feasible. The World Bank Group provides financing, knowledge, and convening services that help its clients address the Tier I: Goals and Development Context most important development challenges. Tier II reflects the results reported by World Bank Group clients with Tier I of the World Bank Group Corporate Scorecard the support of World Bank Group-financed operations reports the long-term development outcomes that in the area of growth, inclusiveness, and sustainability/ countries are achieving. As such it reflects the broader resilience during the previous three fiscal years (the context in which the World Bank Group is operating. baseline covers fiscal years 2011-2013). It is important Improvements observed in Development Context to note that in the case of the Group-wide Scorecard, indicators are not attributable to the World Bank results reported are achieved by different types of Group as they are the outcome of collective efforts “clients”—primarily governments in the case of the by countries and their development partners. The World Bank and private sector entities in the case of indicators included in this tier take into account the IFC and MIGA. available body of knowledge on key drivers for poverty reduction and shared prosperity efforts. The indicators have been selected based on current client demand taking into account each sector’s initial While Tier I reflects the development context of analysis of what types of interventions are likely to World Bank Group client countries, some aspects of contribute most to the efforts to end extreme poverty environmental sustainability, particularly those related and promote shared prosperity. Further alignment to climate change, have global dimensions and require is expected as the World Bank Group completes its joint efforts by all countries. Therefore, indicators for reorganization into sectoral Global Practices and CO2 emissions and deforestation are reported for the multi-sectoral Cross-Cutting Solutions Areas and over world as a whole. time as the new development challenges and priorities emerge from the new country engagement model The Tier I indicators are expected to be refined over being rolled out. time to reflect an evolving consensus on the key 2 World Bank Group | World Bank Corporate Scorecard | April 2014 Some indicators are still under development. For flows,” are new and require innovative solutions. example, the Strategy identifies new cross-cutting These indicators still need further analysis, testing and areas—such as jobs, climate change, and private sector consultations before they can be incorporated in the investments—for which additional analytical work is Corporate Scorecard. There are also efforts underway needed to define indicators. In the case of the transport to explore feasibility of a World Bank Group-wide indicator a new methodology is required to enable measure of capital adequacy and lending capacity. aggregation across World Bank, IFC, and MIGA. This work will continue throughout the upcoming fiscal year. Tier III: Performance As with Tier I and II, the World Bank Group will continue its efforts to develop more ambitious and The Performance tier covers a number of operational outcome-oriented indicators. For example, the and organizational effectiveness measures, such Scorecards already include more exigent rules and as the extent to which World Bank Group-financed targets for gender-integrated country assistance operations are achieving their stated development strategies and operations and for monitoring outcomes; quality and timeliness of the financing and compliance with reporting of the intended gender advisory services delivered to the clients; alignment results. Moving forward, efforts will also be made to with the Strategy; stakeholder and client feedback; track the extent to which the gender-related activities internal knowledge sharing and collaboration; have been implemented and to rate projects for gender financial sustainability; and talent management. at exit. Some indicators were selected from the existing scorecards of the World Bank Group’s institutions, Moving forward: Both the World Bank Group Corporate to provide continuity and comparability with the Scorecard and the World Bank Corporate Scorecard information previously monitored and reported. The will continue to be refined to reflect: majority of indicators, however, are new, reflecting changing priorities established by the Strategy. These experience with their implementation • include, for example, the value placed on working as one World Bank Group, strengthening collaboration evolving external and internal environments, • with the private sector and other partners, and using particularly the outcomes of pivotal international knowledge and evidence for better results, while dialogues remaining financially sustainable. indicators that are being developed for new areas • The performance measures are intended to both — e.g. jobs, alignment, knowledge flows monitor and incentivize desired behavior. The majority of the indicators will have targets that cascade to latest findings on key sectoral and multi-sectoral • relevant business units and for which these units will contributions to ending extreme poverty and be accountable. Three-year targets are set for fiscal promoting shared prosperity emerging from new year 2017, and progress in reaching the targets will country engagements be assessed annually and captured by the color coded “traffic light” system: green = “on track”; yellow = more ambitious metrics, particularly more • “watch”; red = “off-track”. outcome and quality-oriented indicators, covering more areas, including policy, advisory and Some of the Performance indicators, including knowledge work. “alignment with the Strategy,” “working as one World Bank Group,” and “measuring improved knowledge World Bank Group | World Bank Corporate Scorecard | April 2014 3 WORLD BANK GROUP CORPORATE SCORECARD (April 2014) Target Baseline Baseline Median of growth rates Goals Population living on less 3 (2030); 9 (2020) 17.7 (2010) in FY15 of average real per capita than US$1.25 a day (%)** Actual Actual in FCS Actual Actual in FCS 17.7 (2010) 42.0 (2010) income of the bottom 40 % (%) Growth Baseline Actual Actual in FCSInclusiveness Baseline Actual Actual in FCS GDP per capita (constant 2005 US$) 2,735 (2012) 2,735 (2012) 798 Opportunities: Countries with growth in FY15 Gross capital formation (% of GDP) 30 (2013) 30 (2013) concentrated in the bottom 40% (%) Agriculture value added per worker (constant Access to electricity (%, bottom 40%/gap to Development Context* 930 (2013) 930 (2013) 64/9 (2013) 64/9 (2013) 27/9 2005 US$) average) Adults with financial accounts (%, age 15+; all/ Employed persons remaining extremely 42/30 (2011) 42/30 (2011) 15/10 15 (2013) 15 (2013) 38 bottom 40%) poor (%) -adult women with financial accounts (%, age 15+) 37 (2011) 37 (2011) 13 Countries with equal economic 13 (2013) 13 (2013) 4 Sustainability and resilience Baseline Actual opportunities for women in law (number) Countries without wealth depletion (%) 45 (2010) 45 (2010) Education: Primary school completion 73/9 (2013) 73/9 (2013) 48/12 Countries with low or moderate risk from (%, ages 15-19: bottom 40%/gap to average) 63 (2012) 63 (2012) unsustainable debt (number) Quality of learning (tbd) Countries mainstreaming disaster risk management (%) 69 (2013) 69 (2013) Health: Access to essential health, nutrition in FY15 Population living in areas under water stress (%) in FY15 and population services (%, bottom 40%) Population exposed to harmful air pollution (PM2.5)(%) in FY15 Under 5 mortality rate (per 1,000 live births) 53 (2012) 53 (2012) 92 Global environmental sustainability Malnutrition, height for age (%, children under 5) 26 (2012) 26 (2012) -C O2 emissions (kg per 2005 PPP$ of GDP)** 0.49 (2010) 0.49 (2010) Access to safe water within a household 45/7 (2013) 45/7 (2013) 13/13 -Average annual deforestation change (%)** 0.11 (2010) 0.11 (2010) (%,bottom 40%/gap to average) - Climate resilience and climate finance (tbd) Access to improved sanitation (%, overall population) 58 (2012) 58 (2012) 42 *Development Context indicators will be reviewed to align with the results of post-2015, UNFCCC and other key global development agendas. **Global - reported for all countries. Client results Supported by World Bank Group Operations Baseline Actual Actual in FCS Female Growth (FY13) (FY13) (FY13) beneficiaries (FY13) Private sector investments catalyzed (tbd) Farmers reached with agricultural assets and services (millions) 3.9 3.9 0.2 People, microenterprises and SMEs reached with financial services (millions) 33.0 33.0 1.1 3.8 Transport indicator (tbd) Expanded conventional/renewable power generation (gigawatt hours, annual) 25,491/13,405 25,491/13,405 1,080 People reached with ICT (tbd) Results Inclusiveness Jobs (tbd) People provided with new or improved electricity service (millions) 32.7 32.7 3.8 Students reached (millions) 15.9 15.9 People who have received essential health, nutrition and population (HNP) services (millions) 257.4 257.4 12.7 55.1 People provided with access to an improved water source (millions) 38.4 38.4 4.9 People provided with access to improved sanitation facilities (millions) 12.9 12.9 0.6 Sustainability and resilience Countries with strengthened public management systems (number) 105 105 23 Countries institutionalizing disaster risk reduction as a national priority (number) 29 29 3 Climate change mitigation and adaptation (tbd) World Bank Group Performance Actual Actual Target Baseline Actual Target Baseline Actual Development impact (FY17) (FY13) (FY13) in FCS Working as one WBG (FY17) (FY13) (FY13) in FCS (FY13) (FY13) Development outcomes ratings Measure of joint engagement (tbd) Satisfactory completion of country strategies 70 55 55 50 Staff working across institutional boundaries (tbd) (%, IEG rating) Satisfactory outcomes of WBG operations Staff perception of WBG collaboration (%), FY14 66 23 23 -- - World Bank (%, IEG rating), FY12 75 72 72 71 Operational delivery for clients Satisfactory WBG performance for country - IFC (%, IEG rating), CY12 65 65 65 75 72 72 83 strategies (%, IEG rating) - MIGA (%, IEG rating), FY12 -- 78 78 WBG commitments (US$ billions) -- 52.9 52.9 3.8 Bank knowledge and advisory services Capital mobilized on commercial terms (US$ in FY15 61 61 63 -- 11.1 11.1 1.6 objectives accomplished (%, client rating) Performance billions) IFC advisory services successful development Time for operational delivery 65 76 76 70 effectiveness rating (%, self-rating) Cut - WB: concept to first disbursement (months) FY12 by 1/3 28 28 Client feedback Stakeholder feedback (scale: 1-10) - IFC and MIGA (tbd) - on WBG effectiveness and impact on results 7.0 6.4 6.4 6.0 Measure of knowledge flow (tbd) - on WBG knowledge 7.0 6.8 6.8 6.7 Financial sustainability Client feedback/ satisfaction Total revenue (US$ billions) -- 8.6 8.6 - WB effectiveness & impact on results (scale: 1-10) 7.0 6.9 6.9 Average annual growth of WBG business 6.5 revenue (%, >5 n/a n/a starting FY15) (FY15-24) - IFC investment/advisory services (% satisfied) 85 85/90 85/90 87/85 Gross expenditure reduction (US$ millions) 400 n/a n/a Strategic context Managing talent Alignment with the Strategy (tbd) Employee engagement (%), FY14 76 71 71 Mainstreaming of priorities Managerial effectiveness (%), FY14 71 67 67 Climate related WBG commitments (US$ billions) -- 8.4 8.4 0.3 Staff diversity (index), FY14 1.00 0.88 0.88 Gender integrated country strategies (%) 100 74 74 75 Inclusion index (%), FY14 68 63 63 WORLD BANK CORPORATE SCORECARD (April 2014) Goals and Development Context – see World Bank Group Corporate Scorecard Client results supported by World Bank operations Female Baseline Actual Actual in FCS Growth (FY13) (FY13) (FY13) beneficiaries (FY13) Private sector investments catalyzed (tbd) People, microenterprises and SMEs reached with financial services (millions) 15.3 15.3 0.9 0.4 Farmers adopting improved agricultural technology (millions) 1.8 1.8 0.1 0.6 Area provided with irrigation services (hectares, millions) 1.2 1.2 0.2 -- Roads constructed and rehabilitated (kilometers, thousands) 95 95 10 -- Additional transport indicator (tbd) Generation capacity of conventional/renewable energy (megawatts) 1,430/904 1,430/904 17/83 -- Inclusiveness Jobs (tbd) People provided with direct/inferred access to electricity (millions) 6.9/2.3 6.9/2.3 0.1/1.2 Students that have benefitted from learning assessments (millions) 15.5 15.5 Results Teachers recruited or trained (millions) 1.0 1.0 0.1 People who have received essential health, nutrition and population (HNP) services (millions) 250.9 250.9 12.6 54.1 People provided with access to an improved water source (millions) 35.3 35.3 4.9 People provided with access to improved sanitation facilities (millions) 6.8 6.8 0.6 Beneficiaries covered by social safety net programs (millions) 37.4 37.4 1.5 20.6 Sustainability and resilience Countries with strengthened public management systems in - Civil service and public administration (number) 25 25 4 -- - Tax policy and administration (number) 23 23 2 -- - Public financial management (number) 57 57 12 -- - Procurement (number) 13 13 3 -- Emission reductions with support of special climate instruments (annual, million tons CO2 equivalent) 903 903 -- -- Projected lifetime energy and fuel savings (MWh and MJ) in FY16 Countries institutionalizing disaster risk reduction as a national priority (number) 29 29 3 -- Data quality: Countries supported on statistical capacity (number) 51 51 7 -- World Bank Performance Actual Actual Target Baseline Actual Target Baseline Actual Development impact (FY17) (FY13) (FY13) in FCS Quality and timeliness of lending operations (FY17) (FY13) (FY13) in FCS (FY13) (FY13) Development outcomes ratings Satisfactory Bank performance (%, IEG rating)* Satisfactory outcomes for IBRD/IDA - at entry (% of commitments) FY12 80 75 75 72 operations* - as a share of operations (%, IEG rating), FY12 75 72 72 71 - during supervision (% of commitments) FY12 80 84 84 68 - as a share of commitments (%, IEG rating), Time from the concept note to the first Cut by 80 83 83 77 1/3 28 28 FY12 disbursement (months) FY12* Knowledge and advisory services objectives in 61 61 63 Disbursement ratio (%)* 20 20.5 20.5 24.2 accomplished (%, client rating) FY15 Client feedback Quality and efficiency of knowledge products Quality of knowledge and advisory services in Client feedback (scale: 1-10) FY15 8.0 8.0 8.0 (scale: 1-10) on WB effectiveness and impact on - Knowledge and advisory services delivered in 7.0 6.9 6.9 6.5 80 68 68 61 results a timely manner (%) on WB responsiveness and staff - External funding attracted for knowledge and 7.0 6.6 6.6 5.9 -- 156 156 11 accessibility advisory services (US$ millions) Performance Strategic context Knowledge and science of delivery for results Alignment with the Strategy - tbd Measure of knowledge flow (tbd) Incorporating citizen and beneficiary Operations design drawing lessons from 100 50 50 feedback evaluative approaches (%) Projects with beneficiary feedback during in Projects with baseline data for all PDO 32 32 45 100 69 69 49 implementation (%) FY15 indicators in the first ISR (%) Resolved registered grievances (%) -- 75 75 Financial sustainability and efficiency Mainstreaming of priorities Total revenue (US$ billions) -- 5.4 5.4 Projects with gender-informed analysis, Average annual growth of IBRD business Contrb. to 66 54 54 59 n/a n/a -- action and monitoring (%) revenue (%, starting FY15) WBG>5% Projects with gender monitoring at design Positive 75 55 55 67 IBRD maximum loan exposure (US$ billions) 173 173 -- reporting on it during implementation (%) growth Commitments with climate co-benefits (US$ -- 5.9 5.9 0.2 Expense to business revenue ratio (%) 100 113 113 -- billions) Projects with climate change co-benefits in Support cost ratio (%) 1.0 1.0 -- implementing agreed climate actions (%) FY16 Operational delivery for clients Managing talent Financing for clients Employee engagement (%), FY14 77 71 71 -- IBRD/IDA commitments (US$ billions) -- 31.5 31.5 2.4 Managerial effectiveness (%), FY14 71 67 67 -- Private capital mobilized (US$ billions)** -- 1.1 1.1 Staff diversity (index), FY14 1.00 0.89 0.89 -- IBRD/IDA disbursements (US$ billions) -- 27.1 27.1 1.8 Inclusion index (%), FY14 67 62 62 -- * Data show three-year rolling average. ** "Private capital mobilized" is a subset of "Capital mobilized on commercial terms" reported in the World Bank Group scorecard. Definitions of the World Bank GROUP AND WORLD BANK Corporate Scorecard Indicators GOALS AND DEVELOPMENT CONTEXT Goals and Development Context are the same for the World agriculture measures the output of the agricultural sector Bank Group and the World Bank Corporate Scorecards. Data (ISIC divisions 1-5) less the value of intermediate inputs. are for IBRD and IDA countries unless otherwise indicated. Agriculture comprises value added from forestry, hunting, and fishing as well as cultivation of crops and livestock production. Data are in constant 2005 U.S. dollars. Average, Population living on less than US$ 1.25 (PPP) a day (%): weighted by agricultural employment. Source: World Bank, Percentage of the world population living on less than $1.25 World Development Indicators. a day at 2005 international prices. Average, weighted by the total population. 2010 data for Fragile and Conflict-affected Adults with financial accounts (%, age 15+, all/bottom 40%): Situations (FCS) need to be interpreted with caution as it is Percentage of adults (age 15+) in overall population and based on surveys covering only 28% of total FCS population. for bottom 40% of earners that use an account at a bank, The FCS data are expected to be updated in the near future. credit union, another regulated financial institution (e.g., Data reported for the world. Source: World Bank, PovcalNet cooperative, microfinance institution), or the post office. - an online poverty analysis tool, http://iresearch.worldbank. Accounts can be accessed directly at a branch, or remotely org/PovcalNet/index.htm. via an agent, correspondent, or mobile phone. Population weighted average. Source: FINDEX database. Median of growth rates of average real per capita income of the bottom 40% (%): Median, across all client countries, of Adult women with financial accounts (% of women, age 15+): growth rates of average real per capita income of the bottom Percentage of adult women (age 15+) that use an account at 40% of every country’s population. The number will be a bank, credit union, another regulated financial institution reported with reference to the number of countries for which (e.g., cooperative, microfinance institution), or the post office. data is available for every year (which will vary). The growth Accounts can be accessed directly at a branch, or remotely via rate of bottom 40% of the population of a country for year an agent, correspondent, or mobile phone. Source: FINDEX T will be the average annual growth rate measured over a database. period of (roughly) five years leading up to (or close to) year T. The baseline number will refer to a period that corresponds to Countries with growth concentrated in the bottom 40% (%): roughly five years for every country, ending in a year between Percentage of countries (with available data) for which growth 2008 and 2012. Data will be available in fiscal year 2015. in average (mean) real per capita income of the bottom 40% is Source: World Bank, PovcalNet - an online poverty analysis positive and greater than growth in average (mean) real per tool, http://iresearch.worldbank.org/PovcalNet/index.htm. capita income of the total population. Growth rates will be annualized (average annual growth rate) over a time interval GDP per capita (constant 2005 US$): Gross domestic product of roughly five years. The growth rate of the bottom 40% of divided by midyear population. GDP is the sum of gross the population of a country for year T will be the average value added by all resident producers in the economy plus annual growth rate measured over a period of (roughly) five any product taxes and minus any subsidies not included in years leading up to (or close to) year T. The baseline number the value of the products. It is calculated without making will refer to a period that corresponds to roughly five years deductions for depreciation of fabricated assets or for for every country, ending in a year between 2008 and 2012. depletion and degradation of natural resources. Data are Data will be available in fiscal year 2015. Source: World Bank, in constant 2005 U.S. dollars. Source: World Bank, World PovcalNet - an online poverty analysis tool, http://iresearch. Development Indicators. worldbank.org/PovcalNet/index.htm. Gross capital formation (% of GDP): Gross capital formation Access to electricity (%, bottom 40% and gap to average): (formerly gross domestic investment) consists of outlays on Percentage of the poorest 40% of population of each country additions to the fixed assets of the economy plus net changes in (with available data) with access to electricity through a the level of inventories. Fixed assets include land improvements household connection and the gap to country’s average (fences, ditches, drains, and so on); plant, machinery, and electricity access rate. Electricity  refers to public or quasi- equipment purchases; and the construction of roads, railways, public service availability of electricity from mains. It refers and the like, as well as schools, offices, hospitals, private to having an electrical connection and does not reflect details residential dwellings, and commercial and industrial buildings. about actual electrical service received by the household. Inventories are stocks of goods held by firms to meet temporary Bottom 40% is defined as the poorest 40% of each country. or unexpected fluctuations in production or sales, and “work The data is not to be interpreted as data for the poorest in progress.” According to the 1993 SNA, net acquisitions of 40% globally. The gap is calculated as a difference between valuables are also considered capital formation. Source: World country’s total population average rate and the average rate for Bank, World Development Indicators. the poorest 40% of population. Population weighted average. Source: World Bank I2D2 database. “The International Income Agriculture value added per worker (constant 2005 US$): Distribution Database” (I2D2) is a worldwide database drawn A measure of agricultural productivity. Value added in from nationally representative household surveys and 6 World Bank Group | World Bank Corporate Scorecard | April 2014 consisting of a standardized set of demographic, education, Surveys, Household Income and Consumption Surveys, labor market, household socioeconomic and income/ Labor Force Surveys, and multi-topic surveys (such as Living consumption variables. The I2D2 draws on different types of Standards Measurement Study Surveys). The baseline surveys, usually conducted by national statistical agencies, number refers to a period 2005-2013. Data is available for 57 including Household Budget Surveys, Household Income countries. and Consumption Surveys, Labor Force Surveys, and multi- topic surveys (such as Living Standards Measurement Study Quality of learning: Definition under development. Surveys). The baseline number refers to a period 2005-2013. Data is available for 51 countries. Access to essential health, nutrition, and population services (%, bottom 40%): Percentage coverage of essential health, Employed persons remaining extremely poor (%, age 15+): nutrition, and population services amongst the poorest 40% Percentage of extreme poor among employed people of age of population. The essential HNP services, depending on the 15+. The employed comprise all persons of working age who, country context, include: number of children immunized; during a specified brief period such as one week or one day, number of pregnant women who have received antenatal were in the following categories: a) paid employment (whether care; number of deliveries attended by skilled health at work or with a job but not at work); or b) self-employment personnel; number of women who have received family (whether at work or with an enterprise but not at work). planning services; number of women and children who Extreme poor are defined as people who live under US$ 1.25 a have received basic nutrition services; number of adults and day at 2005 international prices. Population weighted average. children who have received tuberculosis treatment (WHO- Source: World Bank I2D2 database. “The International Income recommended Directly Observed Treatment Short Course Distribution Database” (I2D2) is a worldwide database drawn (DOTS)); number of adults and children who have received from nationally representative household surveys and treatment for malaria; number of adults and children who consisting of a standardized set of demographic, education, have received antiretroviral therapy; number of children labor market, household socioeconomic and income/ who have received treatment for pneumonia; number of consumption variables. The I2D2 draws on different types of children who have received treatment for diarrhea; number of surveys, usually conducted by national statistical agencies, adults who have received screening for high blood pressure; including Household Budget Surveys, Household Income number of adults who have received treatment for high blood and Consumption Surveys, Labor Force Surveys, and multi- pressure; number of adults who have received screening for topic surveys (such as Living Standards Measurement Study diabetes; number of adults who have received treatment for Surveys). The baseline number refers to a period 2005-2013. diabetics; number of adults who have received screening for Data is available for 51 countries. cancer; number of adults who have received treatment for cancer; and number of adults who have received treatment Countries with equal economic opportunities for women for mental illness. Definition and methodology are still under in law (number): Number of countries that provide women development. Final definition, methodology and data will be and men the equal legal ability to participate in the economy completed in fiscal year 2015. Source: World Bank and World or generate an income through getting a job or starting a Health Organization. business, including the capacity to sign contracts, open bank accounts, or pursue employment opportunities. The indicator Under 5 mortality rate (per 1,000 live births): Probability per covers four areas: (i) accessing institutions - examining legal 1,000 that a newborn baby will die before reaching age five, capacity; (ii) using property - covering ownership rights; if subject to current age-specific mortality rates. Average, (iii) getting a job - examining working hours, industry weighted by the number of live births. Source: World Bank, restrictions, and retirement and pensionable ages; and (iv) World Development Indicators. providing incentives to work - covering tax treatment. Data are examined separately for married and unmarried women. Malnutrition, height for age (%, children under 5): Percentage Source: Women, Business and the Law database. of children under age 5 whose height for age (stunting) is more than two standard deviations below the median for Primary school completion rate (%, ages 15-19; bottom 40% the international reference population ages 0-59 months. For and gap to average): Percentage of the poorest 40% persons children up to two years old height is measured by recumbent of each country (with available data) age 15-19 who have length. For older children height is measured by stature while completed primary school education and the gap to the standing. Source: World Bank, World Development Indicators. country’s average rate. Bottom 40% is defined as the poorest 40% of each country. The data is not to be interpreted as Access to safe water within a household (%, bottom 40% and data for the poorest 40% globally. The gap is calculated as a gap to average): Percentage of the poorest 40% of population difference between country’s total population average rate and of each country (with available data) with access to water the average rate for the poorest 40% of population. Population delivered via a pipe within the house or compound, and the weighted average. Source: World Bank I2D2 database. “The gap to country’s population average. The pipe can be either International Income Distribution Database” (I2D2) is a an interior pipe or exterior pipe. Bottom 40% is defined as the worldwide database drawn from nationally representative poorest 40% of each country. The data is not to be interpreted household surveys and consisting of a standardized set as data for the poorest 40% globally. The gap is calculated as of demographic, education, labor market, household a difference between country’s total population average rate socioeconomic and income/consumption variables. The and the average rate for poorest 40% of population. Population I2D2 draws on different types of surveys, usually conducted weighted average. Source: World Bank I2D2 database. “The by national statistical agencies, including Household Budget International Income Distribution Database” (I2D2) is a World Bank Group | World Bank Corporate Scorecard | April 2014 7 worldwide database drawn from nationally representative Population living in areas under water stress (%): Definition household surveys and consisting of a standardized set under development. Final definition and data will be available of demographic, education, labor market, household in fiscal year 2015. Water stress is measured by an index socioeconomic and income/consumption variables. The I2D2 determining water demand pressures from the domestic, draws on different types of surveys, usually conducted by industrial, and agricultural sectors (including usage, pollution, national statistical agencies, including Household Budget and abiotic stress) relative to the local and upstream Surveys, Household Income and Consumption Surveys, water service supplies. This measure will also account for Labor Force Surveys, and multi-topic surveys (such as Living infrastructure to mitigate water stress (e.g. water treatment Standards Measurement Study Surveys). The baseline plants) so as to calculate the net water stress. This index will number refers to a period 2005-2013. Data is available for 56 be used to identify areas with water stress and be overlaid countries. with population maps to calculate the population share living in these areas. Source: World Bank staff estimates based on Access to improved sanitation (%, overall population): data from FAO AQUASTAT. Percentage of the population using improved sanitation facilities. The improved sanitation facilities include flush/ Population exposed to air pollution (PM 2.5) (%): Definition pour flush (to piped sewer system, septic tank, pit latrine), under development. Final definition and data will be ventilated improved pit (VIP) latrine, pit latrine with slab, and available in fiscal year 2015. New satellite data on global Fine composting toilet. Average, weighted by the total population. Particulate Matter 2.5 (PM2.5) concentrations is available. Source: World Bank, World Development Indicators. These data have been measured using the total column aerosol optical depth (AOD) from the MODIS (Moderate Countries without wealth depletion (%): Percentage of Resolution Imaging Spectroradiometer) and MISR (Multiangle countries with positive or zero changes in wealth per Imaging Spectroradiometer) satellite instruments and capita. Based on changes in physical, human, and natural coincident aerosol vertical profiles from the GEOS-Chem capital, change in wealth per capita indicates a country’s global chemical transport model (van Donkelaar et al. 2010). genuine savings to sustain income and welfare for its Based on these data the World Health Organization (WHO) is (growing) populations in the future. This measure is based planning to publish a new database including annual mean on gross national savings adjusted for changes in physical PM2.5 concentration levels at 10x10km grid cell resolution. (i.e. depreciation in fixed capital), human (e.g. education Overlaid with population maps, the share of population living expenditure), and natural capital (i.e. mineral, energy, and in areas with critical PM2.5 exposure (following WHO air forest depletion), and accounting for the wealth-diluting quality guidelines) will be calculated. Source: World Bank staff effects of population growth. Source: World Bank staff estimates based on WHO data. estimates based on World Bank data. CO2 emissions (kg per 2005 PPP$ of GDP): Carbon dioxide Countries with low or moderate risk from unsustainable debt emissions are those stemming from the burning of fossil (number): Number of countries rated 4.0 and above on a 1 to fuels and the manufacture of cement. They include carbon 6 scale on question 3.A of the Country Policy and Institutional dioxide produced during consumption of solid, liquid, and Assessment (CPIA) rating. The indicator rating is based on gas fuels and gas flaring. Other greenhouse gas (GHG) debt policy criteria and assesses whether a country’s debt emissions are not included. CO2 is the primary greenhouse management policy is conducive to ensure medium-term debt gas emitted through human activities. Measured in kg of CO2 sustainability and minimize budgetary risk. The criteria cover equivalent per $ of GDP at 2005 international prices. GDP in the extent to which external and domestic debt is contracted PPP is the gross domestic product converted to international with a view to achieving/maintaining debt sustainability. CPIA dollars using purchasing power parity rates. An international rates countries against a set of 16 criteria grouped in four dollar has the same purchasing power over GDP as the clusters: (a) economic management; (b) structural policies; (c) U.S. dollar has in the United States. The indicator measures policies for social inclusion and equity; and (d) public sector CO2 emissions intensity of GDP, which shows how clean management and institutions. Source: World Bank Group, production processes are. Reductions can be due to gains CPIA database (http://www.worldbank.org/ida). in economic efficiency, while total GHG emissions can still go up. Mitigating the risks of climate change will require the Countries mainstreaming disaster risk management (%): stabilization of atmospheric GHG concentrations and thus Percentage of countries that have made progress toward reductions in total GHG emissions. Data reported for the mainstreaming disaster risk management (DRM) in their world. Source: World Bank, World Development Indicators. developmental policies and programs. It includes countries that have reported satisfactory progress (satisfactory refers Average annual deforestation change (%): Permanent to an HFA (Hyogo Framework for Action) score of 3 out of conversion of natural forest area to other uses, including 5) with an aggregate HFA score of 15/25 for all HFA priority agriculture, ranching, settlements, and infrastructure. areas: (i) ensuring DRM is a national and local priority Deforested areas do not include areas logged but intended with strong institutional bases for implementation; (ii) for regeneration or areas degraded by fuel-wood gathering, identifying, assessing, and monitoring disaster risks and acid precipitation, or forest fires. Average, weighted by forest enhancing early warning, (iii) using knowledge, innovation, area. Data is reported for the world. Source: World Bank, and education to build a culture of safety and resilience, World Development Indicators. (iv) reducing underlying risk factors; and (v) strengthening disaster preparedness for effective response. Source: World Climate resilience and climate finance: Definitions under Bank staff estimates based on data from UNISDR. development. 8 World Bank Group | World Bank Corporate Scorecard | April 2014 CLIENT RESULTS SUPPORTED BY WBG/WB OPERATIONS The Results sections of the World Bank Group and World • For the World Bank, contribution includes targeted Bank Corporate Scorecards report results achieved by World agriculture clients satisfied with agricultural services; Bank Group/World Bank clients, supported by World Bank clients who have adopted an improved agricultural Group/World Bank operations. Results reported are three- technology promoted by the project; people in targeted year incremental results, as reported by projects active and/ forest and adjacent communities with increased monetary or closed during the three-year reporting period (currently or non-monetary benefits from forests; people employed fiscal years 2011-2013). in production and processing of forest products; water users provided with new/improved irrigation and Data are disaggregated for fragile and conflict-affected drainage services; and land users adopting sustainable situations (FCS) and for female beneficiaries where land management practices as result of the project. feasible. The number of female beneficiaries is, however, • For IFC, contribution includes the number of farmers often underreported, as many projects are only starting to that are linked to the operations of IFC’s client company: disaggregate beneficiaries by gender. Efforts are underway gaining access to market as suppliers of agricultural to improve gender reporting by projects. FCS figures are products; benefiting from access to agricultural inputs based on FCS list equivalent to the last year of the reporting as clients; gaining access to financial services, measured period (currently fiscal year 2013). by the number of outstanding agribusiness loans in the portfolio of a financial intermediary at the end of its fiscal year. Agribusiness loans are only loans that specifically WORLD BANK GROUP finance agriculture activities. The Results Tier of the World Bank Group Corporate People, microenterprises, and SMEs reached with financial Scorecard integrates Results from World Bank’s Investment services (millions): Number of people, microenterprises, and Project Financing (IBRD, IDA, and Recipient Executed Trust small and medium-sized enterprises (SMEs) reached with Funds) and IFC’s Investment Services (IS). The exception financial services supported by World Bank Group-financed is the “Countries with strengthened public management operations. Efforts will be made to harmonize definitions systems” indicator, which also includes the World Bank’s across World Bank and IFC to allow for disaggregated Development Policy Operations and IFC’s Advisory Services reporting of individuals/micro enterprises and SMEs reached. (AS). Efforts are underway to integrate more systematically Source: Results achieved over a three-year period as reported the results of policy, knowledge and advisory activities. by World Bank Group projects. Data: Fiscal years 2011-2013. Efforts are also underway to integrate results from MIGA- financed operations. • For the World Bank, financial services refer primarily to loans outstanding to individuals, microenterprises, and When interpreting results, it is important to consider that SMEs. Efforts will be made in the future to also cover the World Bank and IFC operate with different instruments additional financial services supported by the World Bank, and work with different clients—i.e, government and private such as access to deposit accounts. sector. The results reported are those achieved by these • IFC counts a broader range of financial services with data clients, with support of the World Bank and IFC. It is also disaggregated between individuals/micro enterprises important to bear in mind that some indicators aggregate and SMEs, including: results from projects that finance expenditures (e.g., WB projects that fund vaccinations) and projects that finance ndividuals/Micro Finance: This category counts -I capital investments (e.g., IFC investments in hospitals). deposit accounts, the number of outstanding micro, Aggregation rules will be improved in the future to make housing, and retail loans as well as clients reached such numbers more comparable. with insurance and pensions. IFC counts the year- end number of outstanding loans, clients insured, This is the first time that results are aggregated across the and deposit accounts. Microfinance loan is defined World Bank Group. As a result of this exercise, the World as a commercial loan with amount at origination Bank, IFC and MIGA have started aligning their methodologies up to US$10,000. Retail loans include consumer to support accurate and meaningful aggregation. This credit cards, store cards, motor (auto) finance, alignment will continue through the next fiscal year, which personal loans (installment loans), consumer lines may result in some adjustments to baseline values. of credit, retail loans (retail installment loans).  ME Finance: SME finance includes SME loans, -S leasing, as well as enterprise insurance. SME loan Private sector investments catalyzed: Methodology allowing is defined as a commercial loan with amount at aggregation across WBG under development. origination between US$10,000 to US$1,000,000 (or to US$2,000,000 in more advanced economies). Farmers reached with agricultural assets and services Enterprise insurance includes the number of non- (millions): Farmers provided agricultural assets and services life commercial lines and agribusiness. under World Bank Group-financed operations. Source: Results achieved over a three-year period as reported by Transport indicator: Methodology allowing aggregation World Bank Group projects. Data: Fiscal years 2011-2013. across WBG under development. World Bank Group | World Bank Corporate Scorecard | April 2014 9 Expanded conventional/renewable power generation enhance the quality of education. Results achieved by (gigawatt hours, annual): Gigawatt hours of conventional and projects approved between fiscal years 2008 and 2012, renewable power generation produced annually with support as an approximation of the last 3-year results. Precise of World Bank Group-financed operations. Renewable energy results achieved in the last three fiscal years cannot be is defined to include hydropower, and power from wind, solar, determined given that students’ benefits accrue over geothermal, and other renewable sources. Source: Results time. achieved over a three-year period as reported by World Bank • IFC contribution covers the number of students enrolled Group projects. Data: Fiscal years 2011-2013. annually in clients financed by IFC and the number of student loans outstanding. Student loans include loans • World Bank reports on capacity of conventional and that specifically finance education/training programs. renewable energy. Capacity (MW) is translated to GWh based on standard conversion factors for different People who have received essential health, nutrition, and technology types. population (HNP) services (millions): Number of people • IFC reports GWh of power generated by the client who have received any of the essential health, nutrition, company per year. and population services supported by World Bank Group operations. Source: Results achieved over a three-year period People reached with ICT: Methodology allowing aggregation as reported by World Bank Group projects. Data: Fiscal years across WBG under development. 2011-2013. Jobs: Definition under development. • World Bank contribution covers the following health, nutrition, and population (HNP) services: children People provided with new or improved electricity service immunized; pregnant women receiving antenatal care; (millions): Number of people who have received a new birth (deliveries) attended by skilled health personnel; connection or improved service thanks to increased power pregnant/lactating women, adolescent girls, and children generation or new or upgraded distribution/transmission under 5 reached by nutrition services; and people lines as a result of World Bank Group-supported operations. receiving tuberculosis treatment in accordance with Source: Results achieved over a three-year period as reported WHO-recommended Directly Observed Treatment Short by World Bank Group projects. Data: Fiscal years 2011-2013. Course (DOTS). Efforts are underway to expand reporting to other essential HNP services—see the World Bank • World Bank contribution includes the number of people indicator definition below for the full list of HNP services who have received a new grid or off-grid electricity to be covered. connection and the number of people who have benefitted • IFC reports on the total annual number of outpatient from increased generation capacity, a proportion of whose consultations and total number of inpatient consultations output is reasonably estimated to be powering residential supported by IFC’s clients. customers. In the future, efforts will be made to also estimate the population benefitting from the World Bank’s People provided with access to an improved water source transmission and distribution investments. (millions): Number of people who benefitted from improved • IFC contribution includes the estimated number of full water supply sources supported by World Bank Group- service-equivalent residential customers that have access financed operations. Source: Results achieved over a three- to power with power generated by the project and the year period as reported by World Bank Group projects. Data: number of residential customers benefiting from power Fiscal years 2011-2013. distribution. • World Bank contribution includes number of additional Students reached (millions): Number of students that have people who benefitted from improved water supply benefitted from World Bank Group-financed operations. sources (following the UNICEF-WHO Joint Monitoring Source: Results achieved over a three-year period as reported Program definition) that have been provided under World by World Bank Group projects. Data: Fiscal years 2011-2013. Bank-financed operations. • IFC contribution includes number of people receiving • Word Bank contribution includes the total number of water distribution services in a given year through IFC’s students in all countries that benefited from World Bank- clients. supported projects or activities supporting classroom assessment, examinations, national, or international People provided with access to improved sanitation facilities assessments. The number of students benefiting from the (millions): Number of people who benefitted from improved assessment is calculated as the total number of students sanitation facilities through World Bank Group operations. in the targeted cycle in each of the countries supported. Source: Results achieved over a three-year period as reported The cycle refers to International Standard Classification by World Bank Group projects. Data: Fiscal years 2011-2013. of Education (ISCED 2011) categorization: primary, lower secondary, upper secondary education. The students • World Bank contribution includes number of additional are counted only if the Governments score 4 or higher people who benefitted from improved sanitation facilities (the highest score is 6) in the Assessment Rubric based provided under World Bank-financed operations. on the Systems Approach for Better Education Results • IFC contribution includes number of people receiving Framework, which measures the extent to which the wastewater services in a given year through IFC’s clients. country is utilizing the results of the assessments to 10 World Bank Group | World Bank Corporate Scorecard | April 2014 Countries with strengthened public management systems supported by the World Bank, such as access to deposit (number): Number of countries in which a particular public account. Source: Results achieved over a three-year period management system has been strengthened through World as reported by World Bank projects. Data: Fiscal years 2011- Bank Group-financed operations. Indicator aggregates 2013. countries that have demonstrated public management system strengthening in at least one of the following areas: (a) Farmers adopting improved agricultural technology (millions): civil service and public administration systems, (b) tax policy Number of farmers adopting improved agricultural technology and administration systems, (c) public financial management under Bank-supported operations. The term improved systems, (d) procurement systems, and (e) improvements agricultural technology includes a change in practices in investment climate for private sector. Source: Results compared to currently used practices or technologies (e.g., achieved over a three-year period as reported by World Bank seed preparation, planting time, feeding schedule, feeding Group projects. Data: Fiscal years 2011-2013. ingredients, post-harvest, storage, processing, etc.). If the project introduced or promotes a technology package in • World Bank contribution covers areas (a) to (d). which the benefit depends on the application of the entire Institutional strengthening is measured with “Indicators package (e.g., a combination of inputs such as a new variety of the Strength of Public Management Systems.” See and advice on agronomic practices such as soil preparation, World Bank indicator definition below for more details. changes in seeding time, fertilizer schedule, plant protection, • IFC contribution covers Category (e) Countries with etc.) this will count as one technology. Source: Results improved investment climate for private sector. Number achieved over a three-year period as reported by World Bank of countries that have improved relevant performance projects. Data: Fiscal years 2011-2013. measures such as “promoting and retaining investments,” “strengthening competition,” and reducing the “time and Area provided with irrigation services (hectares, millions): cost of key services to business,” with some measures Area provided with new and/or improved irrigation services being captured at a sector-specific level. under Bank-supported operations. Source: Results achieved over a three-year period as reported by World Bank projects. Countries institutionalizing disaster risk reduction as a Data: Fiscal years 2011-2013. national priority (number): Number of countries with World Bank Group-supported programs that contribute to ensuring Roads constructed and rehabilitated (kilometers, thousands): that disaster risk management is a national priority with a Kilometers of all roads constructed, reopened to motorized strong institutional basis for implementation, as per the traffic, rehabilitated, or upgraded under Bank-supported Hyogo Framework for Action Priority 1. This includes, inter operations. Source: Results achieved over a three-year alia, support towards national policy and legal frameworks; period as reported by World Bank projects. Data: Fiscal years dedicated and adequate resources; community participation; 2011-2013. and national multisectoral platforms for disaster risk reduction. For the time being includes only World Bank Transport indicator: Definition under development. contribution. Source: Results achieved over a three-year period as reported by World Bank projects. Data: Fiscal years Generation capacity of conventional/renewable energy 2011-2013. (megawatts): Megawatts of generation capacity of conventional and renewable energy constructed or Climate change mitigation and adaptation: Definitions under rehabilitated under Bank-supported programs. Renewable development. energy is defined to include hydropower, and power from wind, solar, geothermal, and other renewable sources. This is the summation of two Core Sector Indicators of the Bank: Generation capacity of hydropower constructed under the WORLD BANK project and Generation capacity of renewable energy (other than hydropower) constructed under the project. Source: The Results section of the World Bank Corporate Scorecard Results achieved over a three-year period as reported by reports results achieved by World Bank clients, supported by World Bank projects. Data: Fiscal years 2011-2013. World Bank operations (IDA, IBRD, and Recipient-Executed Trust Funds). Results reported are incremental results Jobs: Definition under development. achieved during a three-year reporting period (currently fiscal years 2011-2013) based on project results reporting. People provided with direct/inferred access to electricity (millions): Number of people provided with access to Private sector investments catalyzed: Definition under electricity under Bank-supported operations. This indicator development. includes the direct and inferred access to electricity supported by Bank operations. Direct access is measured as the number People, microenterprises, and SMEs reached with financial of people that benefited from new grid or off-grid household services (millions): Number of people, microenterprises, connections. Inferred access is measured as the number of and small and medium-sized enterprises (SMEs) reached people that benefitted from the increased generation capacity, with financial services under Bank-supported operations. a proportion of whose output is reasonably estimated to Financial services refer primarily to loans outstanding to be powering new household connections. Source: Results individuals, microenterprises, and SMEs. Efforts will be achieved over a three-year period as reported by World Bank made in the future to also cover additional financial services projects. Data: Fiscal years 2011-2013. World Bank Group | World Bank Corporate Scorecard | April 2014 11 Students that have benefitted from learning assessments HNP services. Female beneficiaries currently count only (millions): The total number of students in all countries those services that specifically target female beneficiaries that benefited from World Bank-supported projects or (antenatal care and deliveries attended by skilled personnel). activities supporting classroom assessment, examinations, The actual number of female beneficiaries is higher as it also national, or international assessments. The number of includes a proportion of beneficiaries for other services (e.g. students benefiting from the assessment is calculated as immunization and nutrition). Source: Results achieved over a the total number of students in the targeted cycle in each three-year period as reported by World Bank projects. Data: of the countries supported. The cycle refers to International Fiscal years 2011-2013. Standard Classification of Education (ISCED 2011) categorization: primary, lower secondary, upper secondary People provided with access to an improved water source education. The students are counted only if the Governments (millions): Number of additional people who benefitted from score 4 or higher (the highest score is 6) in the Assessment improved water supply sources (following the UNICEF-WHO Rubric based on the Systems Approach for Better Education Joint Monitoring Program definition) provided under World Results Framework, which measures the extent to which the Bank-supported operations. Source: Results achieved over a country is utilizing the results of the assessments to enhance three-year period as reported by World Bank projects. Data: the quality of education. Efforts are underway to develop Fiscal years 2011-2013. additional indicator/s to measure the extent of students learning. Source: Results achieved by projects approved People provided with access to improved sanitation facilities between 2008 and 2012 as an approximation of the last 3-year (millions): Number of additional people who benefitted from results as reported by World Bank projects. Precise results improved sanitation facilities provided under World Bank- achieved in the last three fiscal years cannot be determined supported operations. Source: Results achieved over a three- given that students’ benefits accrue over time. year period as reported by World Bank projects. Data: Fiscal years 2011-2013. Teachers recruited or trained (millions): Number of additional teachers recruited and/or trained under Bank-supported Beneficiaries covered by social safety net programs operations to reduce the shortfall of qualified teachers at (millions): Number of individual beneficiaries from Bank- primary level. Source: Results achieved over a three-year supported social safety net programs. Source: Results period as reported by World Bank projects. Data: Fiscal years achieved over a three-year period as reported by World Bank 2011-2013. projects. Data: Fiscal years 2011-2013. People who have received any of the essential health, Countries with strengthened public management systems nutrition, and population (HNP) services (millions): Number (number): Number of countries in which a particular public of people who have received any of the essential health, management system has been strengthened under Bank- nutrition, and population (HNP) services delivery. The supported operations. Institutional strengthening is measured essential HNP services, depending on the country context, with Indicators of the Strength of Public Management include: number of children immunized; number of pregnant Systems (ISPMS). Indicator aggregates countries that have women who have received antenatal care; number of demonstrated public management system strengthening in deliveries attended by skilled health personnel; number the following areas: of women who have received family planning services; number of women and children who have received basic (a) Civil service and public administration systems: nutrition services; number of adults and children who Countries would have improved relevant ISPMS have received tuberculosis treatment (WHO-recommended performance measures, such as increasing the Directly Observed Treatment Short Course (DOTS)); number “share of merit-based appointments,” reducing of adults and children who have received treatment for the “time for key services and administrative malaria; number of adults and children who have received processes,” or increasing the “percentage of the antiretroviral therapy; number of children who have received population reporting satisfaction with central treatment for pneumonia; number of children who have government services,” etc. received treatment for diarrhea; number of adults who have (b) Tax policy and administration systems: Countries received screening for high blood pressure; number of adults would have improved relevant ISPMS performance who have received treatment for high blood pressure; number measures, such as “increasing tax collection as of adults who have received screening for diabetes; number a percent of GDP,” increasing “the number of of adults who have received treatment for diabetics; number registered taxpayers,” reducing “custom clearance of adults who have received screening for cancer; number times,” or improving “client perception of tax of adults who have received treatment for cancer; number administration,” etc. of adults who have received treatment for mental illness. (c) Public financial management systems: Countries The current edition of the Corporate Scorecard aggregates would have improved relevant ISPMS performance the following HNP results: children immunized; pregnant measures, such as reducing the “average women receiving antenatal care; birth (deliveries) attended difference between legislated budget allocation by skilled health personnel; pregnant/lactating women, and expenditure outturns,” increasing the “budget adolescent girls, and children under 5 reached by nutrition execution rate,” reducing “domestic payment services; and people receiving tuberculosis treatment arrears,” establishing a “functioning Treasury in accordance with WHO-recommended DOTS. Work is Single Account (TSA) system,” or improving the underway to expand reporting also to all above referenced “timeliness of the release or semi-annual budget 12 World Bank Group | World Bank Corporate Scorecard | April 2014 reports on available media,” etc. Projected lifetime energy and fuel savings (MWh and MJ): (d) Procurement systems: Countries would have Lifetime energy savings (converted to MWh) and lifetime improved relevant ISPMS performance measures, fuel savings (converted to MJ) achieved due to energy such as reducing “average procurement processing efficiency measures, directly attributable to the Bank- times,” publishing “financial and procurement supported project. Projected savings are calculated against documents on various media sources,” or improving baseline or business-as-usual scenario in the absence of the “transparency and reduced transaction costs (i.e. project. Savings are defined as projected savings for the time) for public procurement,” etc. lifetime of the intervention in the year it is completed. The Source: Results achieved over a three-year period as reported core sector indicators for “projected lifetime energy savings” by World Bank projects. Data: Fiscal years 2011-2013. and “projected lifetime fuel savings” were approved in fiscal year 2014 only. Reporting is expected to start in fiscal year Emission reductions with support of special climate 2016. Source: Results achieved over a three-year period as instruments (annual, million tons CO2 equivalent): Annual reported by World Bank projects. tons CO2 equivalent emission reductions produced with support of World Bank’s special climate instruments. The data Countries institutionalizing disaster risk reduction as a is calculated as sum of estimated annual emission reductions national priority (number): Number of countries with Bank- with support of special climate finance instruments, i.e., supported operations that contribute to ensuring that Global Environmental Facility (GEF), Carbon Finance (CF), disaster risk management is a national priority with a strong Montreal Protocol (MP), and Climate Investment Funds (CIFs). institutional basis for implementation, as per the Hyogo The numbers are calculated as follows: for GEF, MP and CIF Framework for Action Priority 1. This includes, inter alia, projects the annual equivalent figure for projects closed support for national policy and legal frameworks; dedicated during the fiscal year is the expected GHG emission reduction and adequate resources; community participation; and over the lifetime of the investments supported by these national multisectoral platforms for disaster risk reduction. projects, divided by the lifetime of the respective investments. Source: Results achieved over a three-year period as reported In the case of MP, the GHG emission reduction is achieved by World Bank projects. Data: Fiscal years 2011-2013. through the elimination of ozone-depleting substances. For CF projects, the annual equivalent figure for Emission Countries supported on statistical capacity (number): Reduction Purchase Agreement (ERPA) approved during the Number of countries which have been supported by IBRD/IDA fiscal year is the expected GHG emission reductions over and trust fund operations typically funded by the Statistics the time-period of the ERPA contract, divided by the time- for Results Facility Catalytic Fund (SRF-CF), the Trust Fund for period of the ERPA contract. This indicator is a placeholder Statistical Capacity Building (TFSCB), the STATCAP lending for a broader greenhouse gas accounting indicator, which operations (Development Policy Lending (DPL), and the is being developed under the WBG Scorecard (climate Specific Investment Loans (SIL). The indicator measures the change mitigation and adaptation indicator). Once the WBG Bank’s contribution to building and sustaining client countries’ indicator is in place, it will also be included in the World Bank capacity to generate data needed to support development Scorecard. Source: Results achieved over a three-year period through an effective use of statistics to design policy, as reported by World Bank projects. Data: Fiscal years 2011- monitor its implementation, and promote accountability and 2013. transparency. Source: World Bank operations active over a three-year period. Data: Fiscal years 2011-2013. World Bank Group | World Bank Corporate Scorecard | April 2014 13 WORLD BANK GROUP/WORLD BANK PERFORMANCE The World Bank Group Scorecard aggregates those rated over a given calendar year with Highly Successful, indicators that can be meaningfully reported at the Group Successful, or Mostly Successful Development Outcome level and/or are highly relevant for at least two of the ratings. IFC’s project evaluation for a given calendar three World Bank Group institutions. Individual institutions year is based on a representative sample of projects scorecards provide information on how these institutions that have reached early operating maturity, defined as are contributing to the Group-wide measures reported in projects approved five years earlier than the calendar the World Bank Group Scorecard. If the measures can be year for which the evaluation is being conducted (with meaningfully reported only at the Group level, it is not adjustments for early operating maturity made based repeated in the scorecards of the individual institutions. on judgments by IEG and IFC staff). It is based on a self- evaluation by investments staff of development and Data for fragile and conflict-affected situations (FCS) are investment outcomes, as well as work quality and their based on FCS list equivalent to the last year of reporting sub-dimensions using Expanded Project Supervision period. Reports (XPSR) and corporate guidelines. All ratings are independently validated by the Private Sector Evaluation Department of the Independent Evaluation Group (IEGPE) WORLD BANK GROUP and are adjusted, as needed, to ensure that the prescribed evaluation guidelines and criteria are applied consistently. Satisfactory completion of country strategies (%, IEG • For MIGA, the ratings capture the percentage of MIGA- rating): Percentage of Country Assistance Strategy (CAS) supported projects rated satisfactory or excellent for and/or Country Partnership Framework (CPF) Completion their development outcomes. MIGA and IEG evaluate Reports rated moderately satisfactory, satisfactory or highly the entire population of regular MIGA guarantee projects satisfactory by Independent Evaluation Group (IEG). Data reaching operating maturity in a given fiscal year. Projects reported on a four-year rolling basis. Source: Independent supported by the Small Investment Program (covering Evaluation Group. eligible guarantees up to $10 million) are being evaluated on a programmatic basis. MIGA staff conduct self- Satisfactory outcomes of World Bank Group operations (%, evaluations of a proportion of regular MIGA guarantee IEG rating): Percentage of operations in World Bank (IBRD projects; these are independently validated by IEG. In and IDA), IFC and MIGA portfolio (three-year rolling average) addition, IEG evaluates a share of MIGA projects directly to at exit (at early operating maturity for IFC investments and ensure coverage of the population of regular guarantees MIGA guarantees) rated moderately satisfactory, satisfactory, by evaluation. Both self-evaluations and direct evaluations or highly satisfactory on achievement of development follow the same evaluation guidelines and criteria. outcomes by the Independent Evaluation Group (IEG). Note that IEG evaluates Bank, IFC, and MIGA according to different World Bank knowledge and advisory services objectives methodologies and sampling techniques, and the ratings accomplished (%, client rating): Percentage of knowledge and therefore are not directly comparable. Source: Independent advisory services for which the client rating was 8 and above Evaluation Group. on a 10-point scale with 1 being exceptionally ineffective to 10 being exceptionally effective in response to the question • World Bank IBRD and IDA operations. Data are for three- “how effective was [activity] in terms of achievement of year rolling period for those fiscal years for which at least objectives.”Source: World Bank Annual Client Feedback 60% of the projects have been evaluated by IEG. The rating Survey for Knowledge and Advisory Services. captures the extent to which a project’s major relevant original objectives or formally revised objectives were IFC advisory services successful development effectiveness achieved or are expected to be achieved efficiently. The rating (%, self-rating): Percent of IFC’s Advisory Services rated rating is contingent on an operation’s stated objectives at Mostly Successful or better, using IFC’s Development Outcome the time of approval or at the time of relevant restructuring Tracking System (DOTS). For IFC’s Advisory Services, the and on three criteria: the relevance of the objectives and overall DOTS score or development effectiveness rating is a design (relevance), the extent to which the objectives were synthesis of the overall strategic relevance, effectiveness (as achieved (efficacy), and the extent to which the operation measured by project outputs, outcomes, and impacts), and achieves a return higher than the opportunity cost of efficiency of the services. At project completion, intended capital or is able to provide an economic justification results are compared with achieved results. The score is (efficiency). The baseline data are for fiscal years 2010- calculated based on all Advisory Service projects that closed 2012, and are based on 65% of IDA and IBRD projects during the review period. Source: IFC data management evaluated as of February 28, 2014. The baseline data may system. change with more projects evaluated. • For IFC and MIGA operations, the development outcome Stakeholder feedback on World Bank Group effectiveness rating is a synthesis rating reflecting achievement of both and impact on development results (scale: 1-10): Average project benchmarks and objectives. It rates the project score of the ratings to the questions from Country Surveys across four development dimensions: project business (a) “Overall, please rate your impression of the World success, economic sustainability, environmental and Bank’s effectiveness in _” and (b) “To what extent does the social effects, and private sector development impact. World Bank’s work help to achieve development results in • For IFC, the rating captures percentage of IFC projects _?”provided by the World Bank Group stakeholders on a 10- 14 World Bank Group | World Bank Corporate Scorecard | April 2014 point scale with 1 being not effective at all or to no degree or mitigation is not their main objective. In other terms, an at all and 10 being very effective or to a very significant activity can provide adaptation and/or mitigation co-benefits degree, respectively. World Bank Group stakeholders both when climate change is among its stated objectives or are all respondents to the Country Survey from a range one of its positive externalities. The climate finance system of stakeholder groups including government, academia, tracks lending commitments with climate change co-benefits development partners, media, private sector, civil society, at the time of project approval, not the amount of emission NGOs. The last available survey doesn’t distinguish between reductions or increased climate resilience resulting from the the World Bank Group and World Bank stakeholders. Going financing associated with each operation. Source: World Bank forward, the survey will be modified to report feedback and IFC Project Appraisal and/or Supporting Documents. provided by World Bank Group and World Bank stakeholders separately. Source: Country Survey Program. • Adaptation is defined as an activity that provides adaptation co-benefits if it reduces the vulnerability of Stakeholder feedback on World Bank Group knowledge human or natural systems to the impacts of climate (scale: 1-10): Average score of the ratings to the question from change and climate variability-related risks by maintaining Country Surveys “Overall, how significant a contribution do or increasing adaptive capacity and resilience. you believe the World Bank’s knowledge work and activities • Mitigation is defined as an activity that provides make to development results in your country?”provided by mitigation co-benefits if it either reduces Greenhouse the World Bank Group stakeholders on a 10-point scale with Gases (GHG) emissions into the atmosphere or enhances 1 being not significant at all, and 10 being very significant. their removal from the atmosphere. Reductions are World Bank Group stakeholders are all respondents to the measured against a “no-project” baseline, and, similar Country Survey from a range of stakeholder groups including to adaptation, the assessment is based on information government, academia, development partners, media, in the project’s appraisal and/or supporting documents. private sector, civil society, NGOs. The last available survey doesn’t distinguish between the World Bank Group and Gender-integrated country strategies (%): Percentage of World Bank stakeholders. Going forward, the survey will be Country Assistance Strategies (CAS) or Country Partnership modified to report feedback provided by World Bank Group Frameworks (CPF) with gender considerations in the analysis, and World Bank stakeholders separately. Source: Country content, and the results framework that integrate gender into Survey Program. all of the following aspects: a) analysis and/or consultation on gender related issues; b) specific actions to address the Client feedback/satisfaction on World Bank effectiveness distinct needs of women and girls, or men and boys, and/ and impact on results (scale: 1-10): Average score of the or positive impacts on gender gaps; and c) mechanisms to ratings to the questions from Country Surveys (a) “Overall, monitor gender impact. Source: Country Assistance Strategy/ please rate your impression of the World Bank’s effectiveness Country Partnership Framework reviews. in _” and (b) “To what extent does the World Bank’s work help to achieve development results in _?”provided by the World Measure of joint engagement: Definition under development. Bank clients on a 10- point scale with 1 being not effective at all or to no degree at all, and 10 being very effective or to a Staff working across institutional boundaries: Definition very significant degree, respectively. World Bank clients are under development. defined as respondents who report in the survey that they collaborate with the Bank. Source: Country Survey Program. Staff perception of World Bank Group collaboration (%): Percentage of World Bank Group Employee Engagement Client feedback/satisfaction on IFC investment/advisory Survey respondents who responded favorably to the survey services (% satisfied): Percent of IFC Investment Services (IS)/ question 13 “Staff across the organizations (IBRD/IDA, IFC, Advisory Services (AS) clients who were either satisfied or MIGA, GEF, ICSID) work together effectively.” Source: World very satisfied with IFC's overall service. The IS Client Survey Bank Group 2013 Employee Engagement Survey. surveys a group of clients with new projects and a group of portfolio clients. The fiscal year 2013 Survey covered clients Satisfactory World Bank Group performance for country with a first disbursement on a project during fiscal year 2013 strategies (%, IEG rating): Percentage of Country Assistance and clients with a first disbursement on a project during Strategy (CAS) and/or Country Partnership Framework (CPF) fiscal year 2010 (the portfolio group). The AS Client Survey Completion Reports reviewed by Independent Evaluation surveys a sample of clients with projects that are active or Group (IEG) that are rated moderately satisfactory, closed during the survey period and that meet a number of satisfactory, or highly satisfactory on overall World Bank eligibility criteria. Source: Client Surveys for IFC Investment performance. With completion of CPFs, data will be reported and Advisory Services. for the World Bank Group. Data reported on a four-year rolling basis (currently fiscal years 2010-2013). Source: Independent Alignment with the Strategy: Definition under development. Evaluation Group. Climate-related World Bank Group commitments (US$ World Bank Group commitments (US$ billions): Dollar value billions, annual): Annual dollar amount of World Bank Group of the amount approved to be extended to clients by World commitments that are addressing climate change mitigation Bank, IFC and MIGA. or adaptation. Development activities provide climate change co-benefits when they contribute to climate change • World Bank commitments are defined as a dollar value adaptation and/or mitigation, even when adaptation and/ of the sum approved by the Board to be extended to the World Bank Group | World Bank Corporate Scorecard | April 2014 15 client in loan, credit or grant terms from IBRD, IDA, full gains and losses on associated derivatives (excluding sized Global Environmental Facility (GEF), large Recipient other-than-temporary impairments), income from liquid Executed Trust Funds (RETFs), Special Financing, and asset trading activities, and other income; less charges Montreal Protocol. Source: World Bank data management on borrowings. system. • MIGA total revenue includes net premium income • IFC commitments are defined as the value of IFC’s legal (NPI) and investment income. NPI is revenue generated obligation to provide Financial Product(s) to Client(s). from the guarantee portfolio, net of premium ceded to Source: IFC data management system. reinsurers and brokerage expenses, and includes fees and • MIGA commitments are defined as a dollar value of commissions. MIGA’s net guarantees. Source: MIGA Dashboard. Average annual growth of World Bank Group business Capital mobilized on commercial terms (US$ billions): revenue (%, starting FY15): Growth rate is the average for Amount of capital (in the form of equity and/or debt) the cumulative business revenues for the period starting in mobilized on commercial terms by WBG entities to finance fiscal year 2015 and ending in the reporting fiscal year. The direct investments in member countries. For purposes target is set for the 10-year period encompassing fiscal years of this indicator, financing on commercial terms includes 2015-2024. Source: Year-end financial statements for IBRD, funding by private commercial entities, international IDA, IFC, and MIGA. finance institutions and bilateral entities. Capital mobilized on commercial terms by WBG entities is reported in the • Business revenue for World Bank includes income from indicator within the fiscal year when the capital mobilized IBRD loans net of funding costs, income from IBRD is quantifiable by the execution of the legally binding investments net of funding costs, and Bank-Executed Trust obligation (e.g., “commitment”) of debt financiers to the Fund (BETF) income (contra of which is BETF expense) project or equity holders invested in the client for defined and reimbursable expenses for IBRD and IDA. business purposes; or, by the legally binding commitment • Business revenue for IFC is the sum of income from loans, of an instrument which facilitates access to commercial realized gains and losses on associated derivatives, income financing by guaranteeing defined government payments from equity investments and associated derivatives or obligations. Source: Project Implementation Status (excluding unrealized gains and losses and other-than- and Results Reports, Implementation Completion and temporary impairments), income from debt securities Results Reports, IFC Core Mobilization measure, and MIGA and realized gains and losses on associated derivatives Dashboard. (excluding other-than-temporary impairments), income from liquid asset trading activities, and other income; less World Bank time from the concept note to the first charges on borrowings. disbursement (months): Average number of months from • Business revenue for MIGA is revenue generated Concept Note approval to the first disbursement for World from the guarantee portfolio, net of premium ceded to Bank investment project financing operations (IBRD/IDA) reinsurers and brokerage expenses, and includes fees and that have completed the cycle Concept-First Disbursement commissions. during the reporting period. Baseline data for 2010-2012. Source: World Bank data management system. Gross expenditure reduction (US$ millions): The Expenditure Review committed to $400 million in realized savings by fiscal IFC and MIGA time for operational delivery: Definition under year 2017. The savings will be measured incrementally over development. the three years, in nominal terms, and include all sources of funds (i.e., Bank budget, trust funds, and reimbursables etc.) Measure of knowledge flow: Definition under development. across the World Bank Group. Source: World Bank Group Expenditure Review. Total revenue (US$ billions): Total revenue generated by IBRD, IDA, IFC, and MIGA. Source: Year-end financial Employee engagement (%): The Employee Engagement Index statements for IBRD, IDA, IFC, and MIGA. (EEI) measures how staff think, feel and act. It is comprised of seven survey items grouped into these three categories: • IBRD total revenue includes income from loans net of (i) How staff think: “Q16: I have a good understanding of the funding costs, income from investments net of funding direction…”; “Q35: I can see a clear link between my work costs, and net income from IBRD’s equity management, and WBG’s goals”; (ii) how staff feel: “Q1: Rate WBG as a Bank-Executed Trust Fund (BETF) income (contra of place to work”; “Q2: I am proud to work at the WBG”; “Q3: which is BETF expense), reimbursable expenses, and WBG inspires me to do my best work.”; (iii) how staff act: other revenues. “Q36: My job makes good use of my skills and abilities”; • IDA total revenue includes income from credits, income “Q38: I feel encouraged to find new and better ways of from investments, net transfers and grants from IBRD doing things.” Source: World Bank Group 2013 Employee and IFC, BETF income (contra of which is BETF expense), Engagement Survey. and reimbursable expenses. • IFC total revenue is the sum of income from loans, realized Managerial effectiveness (%): The Managerial Effectiveness gains and losses on associated derivatives, income from Index (MEI) measures the successful application of a equity investments and associated derivatives (excluding manager’s technical and people skills to effectively lead his/ unrealized gains and losses and other-than-temporary her team. Specially it measures how a manager helps his/her impairments), income from debt securities and realized staff succeed in their career; how he/she role models some of 16 World Bank Group | World Bank Corporate Scorecard | April 2014 the organization’s key value and practices, such as honesty being exceptionally effective in response to the question and integrity, fairness to all staff, and taking informed risks. “How effective was [activity] in terms of achievement of The MEI comprises of seven attributes: managers’ technical objectives?”Source: World Bank Annual Client Feedback skills (Q27); managers’ people skills (Q28); helping staff to Survey for Knowledge and Advisory Services. succeed (Q30 & Q33) and role modeling WBG values to staff (Q29, Q31, & Q32). Source: World Bank Group 2013 Employee Client feedback on World Bank effectiveness and impact Engagement Survey. on results (scale: 1-10): Average score of the ratings to the questions from Country Surveys (a) “Overall, please rate Staff diversity (index): A weighted composite index made up your impression of the World Bank’s effectiveness in _” of the four institutional diversity indicators (SSA/CR for staff and (b) “To what extent does the World Bank’s work help to of Sub-Saharan African origin, GF/GG grade level Women, achieve development results in _?”provided by the World Part II Managers, and Female Managers) measuring their Bank clients on a 10-point scale with 1 being not effective at aggregate difference from the target, which is 1. It is calculated all or to no degree at all, and 10 being very effective or to a by adding the ratio of each indicator to the target (1 if above very significant degree, respectively. World Bank clients are target) with 0.4 factor for SSA/CR (to convey the relative defined as respondents who report in the survey that they difficulty historically of identifying qualified candidates) and collaborate with the Bank. Source: Country Survey Program. 0.2 factor for each of the other three indicators. Source: World Bank Group HR system. Client feedback on World Bank responsiveness and staff accessibility (scale: 1-10): Average score of the ratings to the Inclusion index (%): The Inclusion Index measures the degree question from Country Surveys “To what extent is the World to which the diverse background of the employees and an Bank an effective development partner in _, in terms of (a) inclusive work environment foster equal opportunities responsiveness, and (b) staff accessibility?” provided by the for everyone to succeed in the work place, regardless of World Bank clients on a 10-point scale with 1 being to no their demographic characteristics. It measures the degree degree at all, and 10 being to a very significant degree. World to which the World Bank Group creates a diverse and Bank clients are defined as respondents who report in the inclusive environment at all levels of the organization. The survey that they collaborate with the Bank. Source: Country Index comprises six attributes: how inclusive is the WBG Survey Program. environment (Q55 & Q56); the perception of diversity and inclusion at different levels of the institution (Q58, Q59, & Alignment with the Strategy: Definition under development. Q60) and how staff feel they are treated (Q57). Source: World Bank Group 2013 Employee Engagement Survey. Projects with beneficiary feedback during implementation (%): Percentage of IBRD/IDA investment project financing operations that report action on and/or results of implementing beneficiary feedback three years post project WORLD BANK approval. Source: Implementation Status and Result Report reviews. Satisfactory outcomes for IBRD/IDA operations (%, IEG rating): Percentage of IBRD and IDA operations and Resolved registered grievances (%): Percentage of grievances percentage of IBRD and IDA commitments at exit rated related to delivery of project benefits that were registered moderately satisfactory or satisfactory or highly satisfactory and that were actually resolved. The baseline is calculated on achievement of outcomes by Independent Evaluation from a survey of projects approved in fiscal year 2012 that Group (IEG). Data are for three-year rolling period for those committed to having a grievance redress mechanism in fiscal years for which at least 60% of the projects have been either the Project Appraisal Document (PAD), Resettlement evaluated by IEG. The rating captures the extent to which a Action Plan (RAP)/Resettlement Policy Framework (RPF) or project’s major relevant original objectives or formally revised Indigenous Peoples Plan (IPP), excluding Development Policy objectives were achieved or are expected to be achieved Operation, Financial Intermediary Financing, and Trust Funds efficiently. The rating is contingent on an operation’s stated < 5 mln US$. The baseline data are based on data from 77 objectives at the time of approval or at the time of relevant percent of applicable operations. Source: Implementation restructuring and on three criteria: the relevance of the Status and Results and Implementation Completion and objectives and design (relevance), the extent to which the Results Reports reviews. objectives were achieved (efficacy), and the extent to which the operation achieves a return higher than the opportunity Projects with gender-informed analysis, action, and cost of capital or is able to provide an economic justification monitoring (%): Proportion of approved operations that (efficiency). The baseline data are for fiscal years 2010-2012, integrate gender in all of the following aspects: a) analysis and are based on 65% of IDA and IBRD projects evaluated and/or consultation on gender-related issues; b) specific as of February 28, 2014. The baseline data may change with actions to address the distinct needs of women and girls, more projects evaluated. Source: Independent Evaluation or men and boys, and/or positive impacts on gender gaps; Group. and c) mechanisms to monitor gender impact or to facilitate gender-disaggregated analysis. Source: Project Appraisal Knowledge and advisory services objectives accomplished Document reviews. (%, client rating): Percentage of knowledge and advisory services for which the rating was 8 and above on a Projects with gender monitoring at design reporting on it 10-point scale with 1 being exceptionally ineffective to 10 during implementation (%): Percentage of projects for which World Bank Group | World Bank Corporate Scorecard | April 2014 17 data for sex-disaggregated and gender-relevant indicators is reported in the indicator when the private capital provided in the results framework are collected and reported on. is legally committed to the project or invested in the client Active investment project financing operations that have for defined business purposes or when it facilitates access been under implementation at least three years and that are to private financing by guaranteeing defined government gender-informed in all three dimensions (analysis, action, payments or obligations. "Private Capital Mobilized" indicator and/or monitoring and evaluation) are reviewed. Additional is a sub-set of "Capital mobilized on Commercial Terms" financing projects are included in the review. Additional indicator reported in the World Bank Group Scorecard. efforts are under way to measure the extent to which Source: Project Implementation Status and Results and gender-related actions are implemented and gender-related Implementation Completion and Results Reports. outcomes achieved. Source: Project Appraisal Document and Implementation Status and Results Report reviews. IBRD/IDA disbursements (US$ billions): Dollar value of the amount of the IBRD/IDA loan, credit, or grant transferred to a Commitments with climate change co-benefits (US$ billions): client during the accounting period. Source: World Bank data Commitments that are addressing climate change mitigation management system. or adaptation. Development activities provide climate change co-benefits when they contribute to climate change Satisfactory Bank performance: i) at entry, and ii) during adaptation and/or mitigation, even when adaptation and/ supervision (%, IEG rating): Percentage of the net-commitment or mitigation is not their main objective. In other terms, an amount of the closed IBRD and IDA projects reviewed by activity can provide adaptation and/or mitigation co-benefits the Independent Evaluation Group (IEG) that are rated both when climate change is among its stated objectives or moderately satisfactory, satisfactory, or highly satisfactory one of its positive externalities. The climate finance system on overall World Bank performance at entry and during tracks lending commitments with climate change co-benefits supervision against the total net-commitment amount of the at the time of project approval, not the amount of emission closed projects reviewed by IEG on a three-year rolling basis. reductions or increased climate resilience resulting from the Both investment project financing and development policy financing associated with each operation. Source: Project operations are included. The data are reported for years for Appraisal and/or Supporting Documents. which at least 60% of the projects have been evaluated by IEG. The baseline data are based on 65% of IDA and IBRD • Adaptation is defined as an activity that provides projects evaluated as of February 28, 2014. The baseline adaptation co-benefits if it reduces the vulnerability of data may change with more projects evaluated. Source: human or natural systems to the impacts of climate Independent Evaluation Group. change and climate variability-related risks by maintaining or increasing adaptive capacity and resilience. Time from the concept note to the first disbursement • Mitigation is defined as an activity that provides (months): Average number of months from Concept Note mitigation co-benefits if it either reduces Greenhouse approval to the first disbursement for World Bank investment Gases (GHG) emissions into the atmosphere or enhances project financing operations (IBRD/IDA) that have completed their removal from the atmosphere. Reductions are the cycle Concept-First Disbursement. Baseline data are for measured against a “no-project” baseline, and, similar fiscal years 2010-2012. Source: World Bank data management to adaptation, the assessment is based on information system. in the project’s appraisal and/or supporting documents. Disbursement ratio (%): Average ratio of disbursed amount Projects with climate change co-benefits implementing during the fiscal year to the undisbursed balances at the agreed climate actions (%): Percentage of projects beginning of the fiscal year for investment project financing implementing agreed climate actions that have closed during operations (IBRD/IDA). Three-year rolling average. Source: the reporting period. This indicator applies to projects that World Bank data management system. have been identified ex-ante (at time of approval) as providing climate change co-benefits. Reporting for this indicator will Quality of knowledge and advisory services (scale: 1-10): start in fiscal year 2016. Source: Implementation Completion Composite index taken from the annual client feedback Reports. survey of knowledge and advisory services, which combines responses provided on a 10-point scale from 1 being IBRD/IDA commitments (US$ billions): Dollar value of the exceptionally ineffective to 10 being exceptionally effective sum approved by the Board to be extended to the client in on the following 5 dimensions: 1. Timeliness (“the product/ loan, credit, or grant terms from IBRD or IDA. Source: World service was delivered at the agreed time”); 2. Engagement Bank data management system. (“the World Bank Team worked effectively with you and/or your organization or group during design, preparation and Private capital mobilized (US$ billions): Amount of direct follow-up”); 3. Achieving objectives (“the extent to which financing (in the form of equity and/or debt) mobilized by IBRD the objectives identified at the start were achieved”); 4. or IDA, using private funding, to finance investments within Relevance (“the activity addressed the specific strategic and member countries. For purposes of this Indicator, a private development goals of your agency or institution”); and 5. entity is one which (a) is carrying out, or is established for, a Technical quality (“the activity reflected up-to-date knowledge business purpose, and is operating on a commercial basis; including approaches, data or international experience”). (b) is financially, legally, and managerially autonomous; and Source: World Bank Annual Client Feedback Survey for (c) is not owned or managed by a government. Private capital Knowledge and Advisory Services. mobilized by IBRD or IDA in an IBRD or IDA member country 18 World Bank Group | World Bank Corporate Scorecard | April 2014 Knowledge and advisory services delivered in timely manner income from IBRD loans net of funding costs, income from (%): Share of completed Discrete Economic Sector Work (ESW) IBRD investments net of funding costs, and Bank-Executed and Technical Assistance (TA) products that are delivered in Trust Fund (BETF) income (contra of which is BETF expense) 18 months or less from Concept sign-off by management and reimbursable expenses for IBRD and IDA. Source: Year- to Completion summary and of Just-in-Time ESW and TA end financial statements for IBRD and IDA. delivered in six months or less from Activity Initiation to Completion. Source: World Bank data management system. IBRD maximum loan exposure (US$ billions): Maximum current year loan exposure that could be supported by current External funding attracted for knowledge and advisory year usable equity capital based on the target 20% E/L ratio. services (US$ millions): This indicator measures the (Maximum current year loan exposure = current year usable attractiveness of the Bank as a knowledge provider by equity / 20%). The 20% E/L ratio target was approved by measuring overall external funding from Bank Executed the Board on February 11, 2014. The fiscal year 2013 value Trust Funds (BETFs), Externally funded Outputs (EFOs), published in the brochure is computed using the E/L ratio and Reimbursable Advisory Services (RAS) for completed target (23%) that was effective through February 10, 2014. knowledge and advisory services. Knowledge and Advisory Source: Year-end financial statements for IBRD. Services include: (1) Knowledge for external clients (Economic & Sector work, Impact Evaluation, Non-lending Technical Expense to business revenue ratio (%): Expense include: Assistance, External Training. Programmatic Approach); Total administrative expenses for the World Bank including (2) Knowledge as a public good (Research Services, Global expenses of Regions, Global Practices, Other Operational Monitoring and Data, and World Development Report), and Units, Financial, Administrative, and Corporate Units, (3) Knowledge management products, that are used to codify expenses for the Grant-Making Facilities, pension costs best practice on topics and themes both for internal and and miscellaneous adjustments including savings from external audiences. Source: World Bank data management Expenditure Review. Business revenue includes: IDA services system. charge income, IBRD loan spread net of funding costs, revenue from external funds including Bank-Executed Trust Funds Measure of knowledge flow. Definition under development. (BETFs) and reimbursables, and other miscellaneous non- operational revenue including cost-sharing to IFC, MIGA, and Operations design drawing lessons from evaluative IMF. Does not include IBRD and IDA investment income and approaches (%): Percentage of operations approved in a IBRD income from equity management. Source: World Bank reporting fiscal year that document lessons learned—from data management system and Year-end financial statements Impact Evaluations, Independent Evaluation Group (IEG) for IBRD and IDA. reviews of Implementation Completion Reports (ICRs), or such other analytical and evaluative documents as Public Support cost ratio (%): Support cost ratio is general Expenditure Reviews (PERs), Country Financial Accountability administrative costs in operational units as a share of to Assessments (CFAA), etc.—and reflect them in the Section III the sum of the spending on client services and lending (Project Design) of the Project Appraisal Document (PAD). portfolio for World Bank client countries. Client services Source: Project Appraisal Document reviews. cost include all business activities that are either specific to client countries (e.g. preparation and supervision of projects Projects with baseline data for all PDO indicators in the and knowledge products and services) or global and sector- first ISR (%): Percentage of projects for which the initial wide (e.g. knowledge management, sector strategy, research, Implementation Status and Results Reports (ISR) archived in and external partnership). General administrative costs the course of the fiscal year have baseline data for all project include spending on all other business activities. Lending development objective (PDO) indicators. Includes IBRD, IDA, portfolio is the sum of the following for the World Bank client Global Environmental Facility, large Recipient Executed Trust countries: undisbursed IBRD/IDA commitment balance at Funds, Special Financing, and Montreal Protocol. Source: the end of the period; IBRD/IDA disbursements during the Implementation Status and Results Report reviews. period; undisbursed Recipient Executed Trust Fund (RETF) commitment balance at the end of the period. Source: World Total revenue (US$ billions): Total revenues generated by Bank data management system. IBRD and IDA. IBRD total revenue includes income from loans net of funding costs, income from investments net of funding Employee engagement (%): The Employee Engagement Index costs, and net income from IBRD’s equity management, Bank- (EEI) measures how staff think, feel and act. It is comprised Executed Trust Fund (BETF) income (contra of which is BETF of seven survey items grouped into these three categories: expense), reimbursable expenses, and other revenues. IDA (i) How staff think: “Q16: I have a good understanding of the total revenue includes income from credits, income from direction…”; “Q35: I can see a clear link between my work and investments, net transfers and grants from IBRD and IFC, BETF WBG’s goals”; (ii) how staff feel: “Q1: Rate WBG as a place income (contra of which is BETF expense), and reimbursable to work”; “Q2: I am proud to work at the WBG”; “Q3: WBG expenses. Source: Year-end financial statements for IBRD and inspires me to do my best work.”; (iii) how staff act: “Q36: IDA. My job makes good use of my skills and abilities”; “Q38: I feel encouraged to find new and better ways of doing things.” Average annual growth of IBRD business revenue (%, starting Source: World Bank Group 2013 Employee Engagement FY15): Growth rate is the average for the cumulative business Survey. revenues for the period starting in fiscal year 2015 and ending in the reporting fiscal year. IBRD business revenue includes Managerial effectiveness (%): The Managerial Effectiveness World Bank Group | World Bank Corporate Scorecard | April 2014 19 Index (MEI) measures the successful application of a target) with 0.4 factor for SSA/CR (to convey the relative manager’s technical and people skills to effectively lead his/ difficulty historically of identifying qualified candidates) and her team. Specially it measures how a manager helps his/her 0.2 factor for each of the other three indicators. Source: World staff succeed in their career; how he/she role models some of Bank Group HR system. the organization’s key value and practices, such as honesty and integrity, fairness to all staff, and taking informed risks. Inclusion index (%): The Inclusion Index measures the degree The MEI comprises of seven attributes: managers’ technical to which the diverse background of the employees and an skills (Q27); managers’ people skills (Q28); helping staff to inclusive work environment foster equal opportunities for succeed (Q30 & Q33) and role modeling WBG values to staff everyone to succeed in the work place, regardless of their (Q29, Q31, & Q32). Source: World Bank Group 2013 Employee demographic characteristics. It measures the degree to which Engagement Survey. the Bank creates a diverse and inclusive environment at all levels of the organization. The Index comprises six attributes: Staff diversity (index): A weighted composite index made up how inclusive is the WBG environment (Q55 & Q56); the of the four institutional diversity indicators (SSA/CR for staff perception of diversity and inclusion at different levels of of Sub-Saharan African origin, GF/GG grade level Women, the institution (Q58, Q59, & Q60), and how staff feel they are Part II Managers, and Female Managers) measuring their treated (Q57). Source: World Bank Group 2013 Employee aggregate difference from the target, which is 1. It is calculated Engagement Survey. by adding the ratio of each indicator to the target (1 if above 20 World Bank Group | World Bank Corporate Scorecard | April 2014 PHOTO CREDITS Front cover (from top, left to right): Anvar Ilyasov, Curt Carnemark, Curt Carnemark, Curt Carnemark, Curt Carnemark, Curt Carnemark. Page 3: Curt Carnemark. Back cover (from top, left to right): Scott Wallace, Curt Carnemark, Curt Carnemark, Curt Carnemark, Scott Wallace.