World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic FY16 the Kyrgyz Republic Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 September 2016 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic Acknowledgements The Kyrgyz Republic Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group team (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jing Guo, and Jessica Cameron oversee design, reporting and analysis. Calita Woods, Isabel Tepedino, Dania Mendoza and Noreen Wambui provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Kyrgyz Republic country team and the local fielding agency M-Vector. In particular, PORG is grateful for the support from Natalya Iosipenko (Communications Assistant) who coordinated the survey related activities from Bishkek, Kyrgyz Republic. 1 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing the Kyrgyz Republic ..................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Effectiveness................................................................21 VII. How the World Bank Group Operates .......................................26 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in the Kyrgyz Republic ...............................................................38 X. Communication and Outreach ..................................................42 XI. Appendices ................................................................................47 THE KYRGYZ REPUBLIC 2 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in the Kyrgyz Republic perceive the WBG. The survey explored:  General Issues Facing the Kyrgyz Republic  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in the Kyrgyz Republic  Communication and Information Sharing  Background Information II. Methodology From March to May 2016, 479 stakeholders of the WBG in the Kyrgyz Republic were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the office of the President/Prime Minister, office of a Minister, office of a Parliamentarian, employees of ministries/ministerial departments/ implementation agencies, Project Management Units (PMUs) overseeing implementation of WBG projects or consultants/contractors working on WBG-supported projects/programs, local government office or staff, bilateral/multilateral agencies, private sector organizations, private foundations, the financial sector/private banks, NGOs/community-based organizations (CBOs), the media, independent government institutions, trade unions, faith-based groups, youth groups, academia/research institutes/think tanks, and the judiciary branch. A total of 322 stakeholders participated in the survey (67% response rate). Respondents either received an invitation to complete the questionnaire via email or completed the questionnaire with a representative from the fielding agency. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the WBG’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results of this year’s Country Survey were compared to those in the Country Survey conducted in FY ’13 (response rate was 55%, N = 166). The data were weighted to reach similar stakeholder compositions across the two survey years, allowing for more statistically reliable comparisons. Also, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY ’13 COS report and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (see page 96). 3 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic III. Demographics of the Sample Current Position  For all further analyses, the small number of respondents from the office of a Minister were combined with those from the office of the President/Prime Minister. The few respondents from private foundations, youth groups, and trade unions were included in the “Other” category. 4 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic III. Demographics of the Sample (continued) Geographic Locations  For all further analyses, the small number of respondents from Oblast centers and small towns were combined with those who indicated “Other” to create an “Other Areas” category. Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey indicated significantly lower levels of familiarity with the WBG compared to respondents from the FY ’13 Country Survey (weighted mean in FY ’16 = 5.7; weighted mean in FY ’13 = 6.2)1.  Collaboration: Respondents who collaborate with the WBG gave significantly higher ratings of familiarity with the WBG (mean rating = 6.8) than respondents who do not collaborate with the WBG (mean rating = 4.9).  Impact of Familiarity: Respondents’ ratings of familiarity with the WBG were strongly, significantly correlated with their ratings of the WBG’s overall effectiveness in the Kyrgyz Republic, and moderately, significantly correlated with their ratings of the extent to which the WBG’s work helps to achieve development results and the extent to which the WBG plays a relevant role in development in the Kyrgyz Republic. 1 Please refer to Appendix E (page 96) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic IV. General Issues Facing the Kyrgyz Republic Headed in the Right Direction  Year comparison: Respondents in the FY ’13 Country Survey were asked to indicate where the Kyrgyz Republic’s economy was headed, and a plurality indicated it was headed in the right direction (percentage of respondents = 45%); however, more than a third of the FY ’13 respondents indicated that they were not sure (34%). 8 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic IV. General Issues Facing the Kyrgyz Republic (continued) Development Priority  Year comparison: Respondents in the FY ’13 Country Survey indicated that the most important development priorities in the Kyrgyz Republic were public sector governance/ reform (percentage of respondents = 38%) and anti-corruption (35%), followed by education (28%) and energy (21%). 9 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic IV. General Issues Facing the Kyrgyz Republic (continued) Factors Contributing to Poverty Reduction  Year comparison: Respondents in the FY ’13 Country Survey indicated that the areas that would contribute most to poverty reduction in the Kyrgyz Republic were economic growth (percentage of respondents = 40%), job creation/employment (35%), and rural development (32%), followed by anti-corruption (23%) and agricultural development (20%). 10 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic IV. General Issues Facing the Kyrgyz Republic (continued) Factors Contributing to “Shared Prosperity” 11 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic IV. General Issues Facing the Kyrgyz Republic (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the FY ’13 Country Survey indicated that they most often attributed failed or slow WBG assisted reform efforts to the government working inefficiently (percentage of respondents = 39%), followed by the World Bank not being sensitive enough to political/social realities on the ground (26%), an inadequate level of civil society participation (24%), lack of/inadequate levels of capacity in Government (23%), and reforms not being well thought out in light of country challenges (23%). 13 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had statistically similar ratings for the WBG’s overall effectiveness in the Kyrgyz Republic (weighted mean = 6.3) compared to respondents from the FY ’13 Country Survey (weighted mean = 6.1)2.  Stakeholders: Respondents from the office of the President/Prime Minister/Minister and PMUs/Consultants on WBG-supported projects gave the highest ratings for the WBG’s overall effectiveness whereas respondents from the financial sector/private banks and NGOs/CBOs gave significantly lower ratings.  Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the WBG’s overall effectiveness in the Kyrgyz Republic (mean rating = 7.0) compared to respondents who are not collaborating (mean rating = 5.7). 2 Please refer to Appendix E (page 96) for more details on weighting for year comparisons. The mean in the chart was calculated based on un-weighted data. 14 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Year comparison: Respondents in this year’s Country Survey gave significantly higher ratings for the extent to which the WBG achieves development results (weighted mean = 6.5) compared to respondents from the FY ’13 Country Survey (weighted mean = 6.1) 3.  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects and local government gave the highest ratings for the extent to which the WBG achieves development results whereas respondents from the financial sector/private banks, the media, NGOs/CBOs, and bilateral/multilateral agencies gave significantly lower ratings.  Locations: Respondents from Other Areas gave significantly higher ratings for the WBG’s overall effectiveness in the Kyrgyz Republic (mean rating = 7.0) compared to respondents from Bishkek (mean rating = 6.3).  Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the extent to which the WBG achieves development results (mean rating = 7.0) compared to respondents who are not collaborating (mean rating = 6.1). 3 Please refer to Appendix E (page 96) for more details on weighting for year comparisons. The mean in the chart was calculated based on un-weighted data. 15 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness  Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the WBG’s staff being well prepared (weighted mean = 6.8) compared to respondents from the FY ’13 Country Survey (weighted mean = 6.6)4.  Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the WBG’s staff preparedness (mean rating = 7.4) compared to respondents who are not collaborating (mean rating = 6.3). 4 Please refer to Appendix E (page 96) for more details on weighting for year comparisons. The mean in the chart was calculated based on un-weighted data. 16 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects had the highest mean ratings for the aggregated responses to the twenty-seven COS indicator questions whereas respondents from independent government institutions and NGOs/CBOs had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 65).  Collaboration: Respondents who collaborate with the WBG had a significantly higher mean rating for the aggregated responses to the twenty-seven COS indicator questions (mean rating = 7.1) compared to respondents who do not collaborate with the WBG (mean rating = 5.9). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (see page 102). 17 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: The vast majority of respondents in the FY ’13 Country Survey indicated that the WBG’s greatest value to the Kyrgyz Republic was its financial resources for investment lending (percentage of respondents = 71%), followed by its financial resources for policy based lending/budget support to the Government (30%), training/capacity building (28%), and technical assistance (24%). 18 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Instruments in Reducing Poverty  Year comparison: Respondents in the FY ’13 Country Survey indicated that the WBG’s most effective instrument at reducing poverty in the Kyrgyz Republic was its investment lending (percentage of respondents = 68%), followed by its capacity development (45%) and technical assistance (33%). 19 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the FY ’13 Country Survey indicated that the WBG’s greatest weakness in its work in the Kyrgyz Republic was not enough public disclosure of its work (percentage of respondents = 34%), followed by not being adequately sensitive to political/social realities (19%), its processes being too slow and complex (18%), not collaborating enough with non-state actors (17%), and its staff being too inaccessible (15%). 20 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas5 5 Note, primarily informed stakeholders responded to these questions. Respondents were given the option of “Don’t Know” if they did not have exposure to the WBG’s work in certain development areas. See Appendix A (page 50) for details. 21 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas (continued) 22 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison6 6 All means presented in this chart are calculated based on weighted data. See Appendix E (page 96) for details. 23 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 24 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in the Kyrgyz Republic, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-seven specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in the Kyrgyz Republic. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at education;  The WBG’s effectiveness at food security;  The WBG’s effectiveness at information and communications technology;  The WBG’s effectiveness at public administration and public service delivery;  The WBG’s effectiveness at environmental sustainability; and  The WBG’s effectiveness at poverty reduction.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in the Kyrgyz Republic, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at business environment and investment climate;  The WBG’s effectiveness at private sector development;  The WBG’s effectiveness at public administration and public service delivery;  The WBG’s effectiveness at law and justice; and  The WBG’s effectiveness at food security. 25 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VII. How the World Bank Group Operates The World Bank Group’s Work in the Kyrgyz Republic  Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that “Overall the World Bank Group currently plays a relevant role in development in the Kyrgyz Republic” (weighted mean rating = 6.7) and that “The WBG’s work is aligned with what I consider the development priorities for the Kyrgyz Republic” (weighted mean rating = 6.4) compared to respondents from the FY ’13 Country Survey (mean ratings = 6.7 and 6.0, respectively)7. 7 Please refer to Appendix E (page 96) for more details on weighting for year comparisons. The means in the chart were calculated based on un-weighted data. 26 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VII. How the World Bank Group Operates (continued) Overall Perceptions  Stakeholders: There were significant stakeholder group differences across several of these aspects of how the WBG operates in the Kyrgyz Republic. For the most part, respondents from PMUs/Consultants on WBG-supported projects and other organizations tended to have the highest levels of agreement whereas respondents from bilateral/multilateral agencies tended to have significantly lower levels of agreement (refer to Appendix B, page 65, for a complete breakdown).  Location: Respondents from Other Areas had significantly higher levels of agreement that “The World Bank Group takes decisions quickly in the Kyrgyz Republic” (mean rating = 7.3) compared to respondents from Bishkek (mean rating = 6.2). 27 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 All means presented in this chart are calculated based on weighted data. See Appendix E (page 96) for details. 28 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner  Stakeholders: There were significant stakeholder group differences across several of these aspects of how the WBG operates in the Kyrgyz Republic (see Appendix B, page 65). For the most part, respondents from PMUs/Consultants on WBG-supported projects tended to have the highest ratings whereas respondents from bilateral or multilateral agencies, NGOs/CBOs, and academia tended to have significantly lower ratings. 29 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner (continued)  Locations: Respondents from Other Areas had significantly higher ratings for “Responsiveness to needs” (mean rating = 6.6), “Flexibility (in terms of the institution’s products and services)” (mean rating = 6.7), “Flexibility (in terms of changing country circumstances)” (mean rating = 6.7), and “The speed in which it gets things accomplished on the ground” (mean rating = 7.3) compared to respondents from Bishkek (mean ratings = 5.5, 5.8, 5.6, and 6.1, respectively). The WBG as an Effective Development Partner: Year Comparison9 9 All means presented in this chart are calculated based on weighted data. See Appendix E (page 96) for details. 30 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring  Stakeholders: Respondents from the office of the President/Prime Minister/Minister and PMUs/Consultants on WBG-supported projects gave the highest ratings for the extent to which the WBG measures and corrects its work in real time in the Kyrgyz Republic whereas respondents from independent government institutions gave significantly lower ratings.  Collaboration: Respondents who collaborate with the WBG gave significantly higher ratings for the extent to which the WBG measures and corrects its work in real time (mean rating = 6.8) compared to respondents who do not collaborate with the WBG (mean rating = 5.7). 31 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects indicated the most frequent usage of the WBG’s knowledge work (percentage of respondents = 38% weekly/monthly) whereas respondents from the private sector and other organizations indicated significantly less frequent usage (81% and 80% rarely/never, respectively). Frequency of Consulting WBG Knowledge Work and Activities: Year Comparison10 10 All percentages presented in this chart are calculated based on weighted data. See Appendix E (page 96) for details. 32 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting the Kyrgyz Republic’s Knowledge Needs (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that the WBG meets the Kyrgyz Republic’s needs for knowledge services (weighted mean = 6.4) compared to respondents from the FY ’13 Country Survey (weighted mean = 6.4)11.  Collaboration: Respondents who are collaborating with the WBG had significantly higher levels of agreement that the WBG meets the Kyrgyz Republic’s needs for knowledge services (mean rating = 7.0) compared to respondents who are not collaborating with the WBG (mean rating = 5.8). Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had significantly higher ratings for the significance of the contribution of the WBG’s knowledge work and activities (weighted mean = 7.7) compared to respondents from the FY ’13 Country Survey (weighted mean = 6.6)11. 11 Please refer to Appendix E (page 96) for more details on weighting for year comparisons. The means in these charts were calculated based on un-weighted data. 33 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VIII. World Bank Group’s Knowledge and Instruments (continued) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities (weighted mean = 7.2) compared to respondents from the FY ’13 Country Survey (weighted mean = 7.0)12  Stakeholders: Respondents from PMUs/Consultants on WBG-supported projects, the private sector, and other organizations gave the highest ratings for the technical quality of the WBG’s knowledge work and activities whereas employees of ministries and respondents from NGOs/CBOs, the financial sector/private banks, the media, academia, and independent government institutions gave significantly lower ratings.  Collaboration: Respondents who are collaborating with the WBG gave significantly higher ratings for the technical quality of the WBG’s knowledge work and activities (mean rating = 7.6) compared to respondents who are not collaborating with the WBG (mean rating = 6.8). 12 Please refer to Appendix E (page 96) for more details on weighting for year comparisons. The mean in this chart was calculated based on un-weighted data. 34 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Stakeholders: There were significant stakeholder group differences across several of these aspects of the WBG’s knowledge work and activities (refer to Appendix B, page 65, for a complete breakdown). For the most part, respondents from PMUs/Consultants on WBG-supported projects tended to give the highest ratings whereas respondents from NGOs/CBOs and academia tended to give significantly lower ratings. 35 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities: Year Comparison13 13 All means presented in this chart are calculated based on weighted data. See Appendix E (page 96) for details. 36 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting the Kyrgyz Republic’s Needs for Financial Instruments (Indicator Question)  Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that the WBG’s financial instruments meet the Kyrgyz Republic’s needs (weighted mean = 6.3) compared to respondents from the FY ’13 Country Survey (weighted mean = 6.2)14.  Collaboration: Respondents who are collaborating with the WBG had significantly higher levels of agreement that the WBG’s financial instruments meet the Kyrgyz Republic’s needs (mean rating = 6.9) compared to respondents who are not collaborating with the WBG (mean rating = 5.9). 14 Please refer to Appendix E (page 96) for more details on weighting for year comparisons. The mean in the chart was calculated based on un-weighted data. 37 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic IX. The Future Role of the WBG in the Kyrgyz Republic Making the World Bank Group of Greater Value  Year comparison: Respondents in the FY ’13 Country Survey indicated that, to make itself of greater value, the WBG should reduce the complexity of obtaining WBG financing (percentage of respondents = 41%) and reach out more to groups outside of Government (33%), followed by offering more innovative financial products (23%), improving the quality of its experts as related to the Kyrgyz Republic’s specific challenges (21%), and offering more innovative knowledge services (18%). 38 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic IX. The Future Role of the WBG in the Kyrgyz Republic (continued) World Bank Group Should Collaborate More with…  Year comparison: Respondents in the FY ’13 Country Survey indicated that the WBG should collaborate more with local government (percentage of respondents = 56%), followed by NGOs (35%) and private sector (28%). 39 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic IX. The Future Role of the WBG in the Kyrgyz Republic (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents from the FY ’13 Country Survey indicated that the WBG should focus its resources on public sector governance/reform (percentage of respondents = 28%), rural development (24%), economic growth (24%), education (23%), energy (21%), domestic private sector development (19%), and job creation/employment (19%). 40 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic IX. The Future Role of the WBG in the Kyrgyz Republic (continued) Future Combination of the WBG services 41 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic X. Communication and Outreach When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 65) for all responses by stakeholder groups. Information Sources  Year comparison: Respondents in the FY ’13 Country Survey indicated that they got most of their information about economic and social development issues from the Internet (percentage of respondents = 70%), followed by local television (43%) and local newspapers (33%). 42 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the FY ’13 Country Survey indicated that they preferred to get their information from the WBG’s website (percentage of respondents = 49%), followed by the WBG’s seminars/workshops/conferences (38%), WBG publications and other written materials (32%), direct contact with the WBG (22%), and e-Newsletters (21%). 43 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic X. Communication and Outreach (continued) Access to Information 44 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic X. Communication and Outreach (continued) Access to the Internet WBG Website Usage WBG Website Internet Access 45 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic X. Communication and Outreach (continued) WBG Social Media Usage 46 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic XI. Appendices A. Responses to All Questions across All Respondents...................... 48 B. Responses to All Questions by Stakeholder Groups ...................... 63 C. Responses to Indicator Questions by Geographic Location........... 83 D. Responses to Select Questions by Collaboration with WBG ......... 86 E. Responses to Select Questions by Year......................................... 94 F. Indicator Questions as a Function of Exposure to the WBG ........ 100 G. WBG Country Opinion Survey FY16 – the Kyrgyz Republic .......... 101 THE KYRGYZ REPUBLIC 47 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic Appendix A: Responses to All Questions across All Respondents (N=322) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing the Kyrgyz Republic Percentage of Respondents 1. In general would you say that the Kyrgyz Republic is headed in ...? (N=317) The right direction 68.8% The wrong direction 7.6% Not sure 23.7% 2. Listed below are a number of development priorities in the Kyrgyz Republic. Please identify which of the following you consider the most important Percentage of Respondents development priorities in the Kyrgyz Republic? (Choose no more than THREE) (Responses Combined; N=318) Public administration and public service delivery (i.e., anti-corruption, public financial management, public expenditure, fiscal system reform, health and 51.9% education services) Education 21.7% Economic growth 19.5% Agricultural development 17.0% Rural development 16.4% Job creation/employment 15.4% Business environment and investment climate 14.2% Private sector development 12.6% Global/regional integration 11.0% Food security 10.7% Social protection (e.g., pensions, targeted social assistance) 10.7% Health 10.7% Law and justice (e.g., judicial system) 10.4% Poverty reduction 9.4% Management of natural resources and physical infrastructure (e.g., oil, gas, 9.4% mining) Energy 8.8% Foreign direct investment 8.5% Trade and exports 5.3% Information and communications technology 5.0% Urban development 4.4% Climate change (e.g., mitigation, adaptation) 4.4% Transport (e.g., roads, bridges, transportation) 4.4% Environmental sustainability 3.8% Financial markets 2.8% Water and sanitation 2.8% Gender equity and equality of opportunity 2.8% Disaster management 1.6% 48 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic A. General Issues Facing the Kyrgyz Republic (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in the Kyrgyz Republic? (Choose no more than THREE) (Responses Combined; N=317) Rural development 39.1% Public administration and public service delivery (i.e., anti-corruption, public financial management, public expenditure, fiscal system reform, health and 31.2% education services) Economic growth 29.7% Job creation/employment 26.5% Agricultural development 23.0% Education 20.2% Private sector development 18.6% Business environment and investment climate 15.8% Foreign direct investment 15.5% Management of natural resources and physical infrastructure (e.g., oil, gas, 8.8% mining) Social protection (e.g., pensions, targeted social assistance) 8.5% Law and justice (e.g., judicial system) 8.5% Trade and exports 7.3% Water and sanitation 6.0% Food security 5.7% Energy 5.4% Global/regional integration 4.4% Urban development 4.4% Health 3.8% Gender equity and equality of opportunity 2.8% Transport (e.g., roads, bridges, transportation) 2.2% Information and communications technology 2.2% Financial markets 2.2% Environmental sustainability 1.6% Disaster management 1.6% Climate change (e.g., mitigation, adaptation) 1.3% 49 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic A. General Issues Facing the Kyrgyz Republic (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in the Kyrgyz Percentage of Respondents Republic? (Choose no more than TWO) (Responses Combined; N=302) Consistent economic growth 51.7% Better entrepreneurial opportunities (i.e., to start small and medium sized 34.4% businesses) Education and training that better ensure job opportunity 26.8% Better opportunity for the poor who live in rural areas 16.9% Better employment opportunities for young people 12.9% A growing middle class 12.6% Greater access to micro-finance for the poor 8.9% Better quality public services 8.3% Greater voice and participation for citizens to help ensure greater accountability 6.6% More reliable social safety net 6.3% Greater equity of fiscal policy 6.3% Greater access to health and nutrition for citizens 2.6% Better employment opportunities for women 2.6% Other 1.0% Better opportunity for the poor who live in urban areas 0.7% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in the Kyrgyz Percentage of Respondents Republic? (Select only ONE response) (N=300) A very big problem 31.7% A moderately big problem 51.0% A small problem 13.7% Not a problem at all 2.0% Don’t know 1.7% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=302) A very serious problem 50.0% A somewhat serious problem 35.8% Not too serious problem 11.9% Not a problem 2.0% Don’t know .3% 50 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. How familiar are you with the work of the World Bank Group in the 307 1 5.80 2.50 Kyrgyz Republic? (1-Not effective at all, 10-Very effective) N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 256 44 6.40 2.29 effectiveness in the Kyrgyz Republic.* (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared to help the Kyrgyz Republic solve its most complicated 237 66 6.89 2.36 development challenges? 4. When thinking about how the World Bank Group can have the most impact on development results in the Kyrgyz Republic, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in the Kyrgyz Republic? (Choose no more than THREE) (Responses Combined; N=306) Agricultural development 31.7% Public administration and public service delivery (i.e., anti-corruption, public financial management, public expenditure, fiscal system reform, health and 29.7% education services) Job creation/employment 24.8% Economic growth 24.8% Education 19.3% Rural development 19.0% Private sector development 14.4% Health 14.1% Business environment and investment climate 13.4% Poverty reduction 10.5% Foreign direct investment 9.5% Water and sanitation 7.8% Transport (e.g., roads, bridges, transportation) 6.9% Trade and exports 6.5% Law and justice (e.g., judicial system) 6.5% Management of natural resources and physical infrastructure (e.g., oil, gas, 6.5% mining) Social protection (e.g., pensions, targeted social assistance) 6.2% Food security 6.2% Information and communications technology 5.9% Global/regional integration 5.2% Energy 5.2% Climate change (e.g., mitigation, adaptation) 4.6% Gender equity and equality of opportunity 4.6% Environmental sustainability 3.9% Urban development 3.6% Financial markets 1.6% Disaster management 1.3% 51 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=296) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in the Kyrgyz Republic? Value Value Combined Financial resources 28.4% 14.4% 42.8% Capacity development 20.3% 16.5% 36.8% Technical assistance 7.4% 19.6% 27.0% Help to bring discipline/supervision to implementation of 15.9% 9.6% 25.5% investment projects Policy advice, studies, analyses 9.8% 12.7% 22.5% Donor coordination 4.7% 7.6% 12.3% Data and statistics 3.7% 5.8% 9.6% Mobilizing third party financial resources 1.4% 6.5% 7.9% Convening/Facilitating 4.4% 3.4% 7.8% Linkage to non-Bank expertise 2.7% 3.1% 5.8% Other 1.4% 0.7% 2.0% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in the Kyrgyz Republic? (Choose no more than TWO) (Responses Combined; N=291) Too influenced by developed countries 19.2% Not adequately sensitive to political/social realities in the Kyrgyz Republic 17.9% Don’t know 16.8% Not collaborating enough with stakeholders outside the Government 15.1% World Bank Group’s processes too complex 15.1% Its advice and strategies do not lend themselves to practical problem solving 14.8% Not enough public disclosure of its work 13.4% Not willing to honestly criticize policies and reform efforts in the country 11.3% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 8.2% policies and procedures) Not exploring alternative policy options 6.2% Imposing technocratic solutions without regard to political realities 5.2% Staff too inaccessible at the Local Country Office in the Kyrgyz Republic 4.5% Not aligned with country priorities 4.1% Other 4.1% Not client-focused 3.8% Not aligned with other donors’ work 2.4% Arrogant in its approach 1.7% The credibility of its knowledge/data 1.0% Staff too inaccessible at the Headquarters in Washington 0.0% 52 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) 7. Which World Bank Group’s instruments do you believe are the most effective Percentage of Respondents in reducing poverty in the Kyrgyz Republic? (Choose no more than TWO) (Responses Combined; N=299) Investment lending 53.8% Capacity development 31.8% Technical assistance 29.8% Multi-sectoral approaches 24.4% Policy based lending / budget support to the Government 16.4% Knowledge products/services 15.7% Don’t know 5.0% Trust Fund management 2.7% Other 1.0% 8. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in the Kyrgyz Republic? (Select only ONE response) (N=292) To a fully sufficient degree 4.1% To a somewhat sufficient degree 17.1% To a somewhat insufficient degree 47.9% To a very insufficient degree 12.3% Don't know 18.5% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=296) Local Government 43.2% Private sector 28.0% NGOs/Community-Based Organizations (CBOs) 25.7% Parliament 20.9% Beneficiaries 19.3% Donor community 15.2% Academia/think tanks/research institutes 15.2% Media 12.2% Youth/university groups 9.1% Other 2.4% Don’t know 1.4% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in the Kyrgyz Republic? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 273 20 6.77 2.43 in the Kyrgyz Republic* 11. The World Bank Group’s work is aligned with what I consider the 261 28 6.50 2.25 development priorities for the Kyrgyz Republic* 53 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Level of Agreement the Kyrgyz Republic, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 228 51 5.79 2.27 13. Flexibility (in terms of the institution’s products and services)* 215 61 6.00 2.11 14. Flexibility (in terms of changing country circumstances)* 222 54 5.92 2.12 15. Being inclusive* 237 40 6.31 2.32 16. Openness (sharing data and other information)* 235 37 6.74 2.38 17. Collaboration with the Government* 244 32 7.53 2.14 18. The speed in which it gets things accomplished on the ground* 221 50 6.45 2.35 19. Ease of access to the people at the World Bank Group who are making 222 52 6.65 2.64 decisions important to my work* 20. Collaboration with civil society* 219 58 6.12 2.50 21. Staff accessibility at the Local Country Office in the Kyrgyz Republic* 230 45 6.64 2.59 22. Staff accessibility at the Headquarters in Washington* 141 129 5.50 2.85 23. Collaboration with other donors and development partners* 195 74 6.58 2.53 24. Collaboration with the private sector* 192 80 5.65 2.34 25. Straightforwardness and honesty* 219 57 6.84 2.71 26. Treating clients and stakeholders in the Kyrgyz Republic with respect* 231 46 7.58 2.47 27. Being a long-term partner* 220 53 7.82 2.39 28. When World Bank Group assisted reform efforts fail or are slow to take Percentage of Respondents place, which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=287) The Government works inefficiently 31.4% Lack of/inadequate levels of capacity in Government 27.5% Reforms are not well thought out in light of country challenges 24.7% The World Bank Group is not sensitive enough to political/social realities on the 24.0% ground There is not an adequate level of citizen/civil society participation 23.7% The World Bank Group does not do adequate follow through/follow-up 18.8% Poor donor coordination 15.3% Political pressures and obstacles 14.3% The World Bank Group works too slowly 4.5% Other 3.5% 54 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic C. World Bank Group’s Effectiveness and Results 1. The World Bank Group has emphasized the main objective to improve governance in its strategy with the Government of the Kyrgyz Republic, focusing on the following areas of economic development. How would you rate the EFFECTIVENESS of the World Bank Group’s support in these areas over the past two years (2014-2015)? Effectiveness Please rate the EFFECTIVENESS of the three key clusters of interventions of the World Bank Group’s strategy. (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Public administration and public service delivery (i.e., anti-corruption, public financial management, public expenditure, fiscal system reform, health and 173 101 5.64 2.52 education services) 2. Business environment and investment climate 158 109 5.95 2.30 3. Management of natural resources and physical infrastructure (e.g., oil, gas, 140 125 5.49 2.36 mining) Effectiveness Please rate the EFFECTIVENESS of the World Bank Group’s work in the following areas of development. (1-Not effective at all, 10-Very effective) N DK Mean SD 4. Information and communications technology 137 127 5.89 2.42 5. Transport (e.g., roads, bridges, transportation) 153 115 6.39 2.44 6. Law and justice (e.g., judicial system) 132 133 5.17 2.36 7. Urban development 147 119 5.73 2.38 8. Environmental sustainability 157 106 6.08 2.49 9. Poverty reduction 185 79 6.32 2.48 10. Private sector development 163 103 5.81 2.39 11. Foreign direct investment 158 107 6.32 2.51 12. Water and sanitation 172 94 6.35 2.53 13. Trade and exports 134 133 5.67 2.41 14. Economic growth 158 106 6.03 2.46 15. Health 165 94 6.22 2.37 16. Disaster management 134 127 6.09 2.44 17. Job creation/employment 151 111 5.32 2.28 18. Financial markets 132 133 5.89 2.29 19. Gender equity and equality of opportunity 147 113 6.49 2.43 20. Energy 152 111 6.22 2.39 21. Rural development 161 100 6.20 2.56 22. Global/regional integration 127 134 5.81 2.52 23. Food security 144 121 6.06 2.36 24. Education 174 87 6.22 2.50 25. Social protection (e.g., pensions, targeted social assistance) 145 116 5.60 2.52 26. Climate change (e.g., mitigation, adaptation) 131 129 5.89 2.47 27. Agricultural development 171 94 6.48 2.52 (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development 227 45 6.52 2.13 results in the Kyrgyz Republic?* 55 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in the Kyrgyz Republic? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 3. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the needs of the Kyrgyz 229 49 6.46 2.32 Republic* 4. The World Bank Group meets the Kyrgyz Republic’s needs for knowledge 231 43 6.37 2.32 services (e.g., research, analysis, data, technical assistance)* (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 5. To what extent do you believe the World Bank Group measures and corrects its 193 80 6.32 2.03 work in real time in the Kyrgyz Republic? D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=275) Weekly 3.6% Monthly 11.6% A few times a year 33.8% Rarely 34.9% Never 16.0% In the Kyrgyz Republic, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 198 61 6.55 2.31 3. Include appropriate level of stakeholder involvement during preparation 202 61 6.59 2.21 4. Lead to practical solutions 193 68 6.49 2.38 5. Are accessible (well written and easy to understand) 217 42 6.72 2.33 6. Are source of relevant information on global good practices 209 51 7.00 2.36 7. Are adequately disseminated 208 53 6.38 2.47 8. Are translated enough into local language 195 67 6.13 2.76 9. Are adaptable to the Kyrgyz Republic’s specific development challenges and 196 67 6.63 2.31 country circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 246 27 7.82 2.13 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 219 53 7.19 2.21 (1-Very low technical quality, 10-Very high technical quality) 56 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 159 107 6.99 2.58 2. The World Bank Group effectively monitors and evaluates the projects and 208 60 7.02 2.53 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 187 79 7.09 2.38 4. The World Bank Group’s “Safeguard Policy” requirements are reasonab le 120 143 7.16 2.20 5. The World Bank Group’s conditions on its lending are reasonable 150 112 7.05 2.52 6. The World Bank Group takes decisions quickly in the Kyrgyz Republic* 161 104 6.57 2.45 7. Working with the World Bank Group increases the Kyrgyz Republic’s institutional 211 53 7.45 2.38 capacity 8. Where country systems are adequate, the World Bank Group makes appropriate 171 92 7.32 2.43 use of them* 9. The World Bank Group provides effective implementation support 206 59 7.17 2.44 (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find 186 84 6.43 2.54 solutions that promote private public partnerships in the Kyrgyz Republic? 11. Which of the following best describes the World Bank Group’s support in the Percentage of Respondents Kyrgyz Republic? (Select only one response) (N=267) The WBG is sufficiently selective and focuses on the most important development 47.2% challenges in the Kyrgyz Republic The WBG is not sufficiently selective in the Kyrgyz Republic, and it is involved in too 24.7% many areas of development Don’t know 28.1% F. The Future Role of the World Bank Group in the Kyrgyz Republic 1. Looking forward, and taking into account limited resources, how IMPORTANT is it for the World Bank Group to EMPHASIZE the following areas of development with the Government of the Kyrgyz Republic in the near future (2016-2017)? Importance Please rate the IMPORTANCE of the three key clusters of interventions of the World Bank Group’s strategy. (1-Not important at all, 10-Very important) N DK Mean SD 1. Public administration and public service delivery (i.e., anti-corruption, public financial management, public expenditure, fiscal system reform, health and 223 36 7.99 2.33 education services) 2. Business environment and investment climate 218 36 7.75 2.26 3. Management of natural resources and physical infrastructure (e.g., oil, gas, 216 41 7.47 2.30 mining) 57 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic F. The Future Role of the World Bank Group in the Kyrgyz Republic (continued) Importance Please rate the IMPORTANCE of the World Bank Group’s involvement in the following areas of development. (1-Not important at all, 10-Very important) N DK Mean SD 4. Information and communications technology 206 45 7.22 2.48 5. Transport (e.g., roads, bridges, transportation) 213 36 7.49 2.42 6. Law and justice (e.g., judicial system) 208 38 7.44 2.48 7. Urban development 205 43 7.32 2.44 8. Environmental sustainability 217 35 7.47 2.24 9. Poverty reduction 223 28 8.01 2.24 10. Private sector development 217 33 7.80 2.33 11. Foreign direct investment 218 33 8.07 2.23 12. Water and sanitation 216 33 7.72 2.31 13. Trade and exports 204 43 7.30 2.36 14. Economic growth 211 36 7.96 2.37 15. Health 213 32 7.99 2.22 16. Disaster management 201 47 7.12 2.49 17. Job creation/employment 212 41 7.83 2.33 18. Financial markets 197 50 7.30 2.30 19. Gender equity and equality of opportunity 206 45 6.66 2.62 20. Energy 209 38 7.63 2.36 21. Rural development 221 32 7.76 2.55 22. Global/regional integration 196 54 7.08 2.41 23. Food security 214 40 7.32 2.47 24. Education 228 24 7.96 2.26 25. Social protection (e.g., pensions, targeted social assistance) 209 43 7.29 2.46 26. Climate change (e.g., mitigation, adaptation) 203 46 7.11 2.49 27. Agricultural development 228 30 7.87 2.41 2. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in the Kyrgyz Republic? (Choose no more than TWO) (Responses Combined; N=273) Reach out more to groups outside of Government 31.5% Increase the level of capacity development in the country 30.0% Reduce the complexity of obtaining World Bank Group financing 26.4% Offer more innovative financial products (e.g., cost, timeliness, other terms) 23.4% Collaborate more effectively with Government clients (e.g., national, state, local) 22.0% Offer more innovative knowledge services 12.1% Improve the competitiveness of its financing compared to markets 11.4% Ensure greater selectivity in its work 11.0% Improve the quality of its experts as related to the Kyrgyz Republic’s specific 8.4% challenges Provide more adequate data/knowledge/statistics/figures on the Kyrgyz Republic’s 7.0% economy Work faster 5.5% Other 3.3% 58 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic F. The Future Role of the World Bank Group in the Kyrgyz Republic (continued) 3. When considering the combination of services that the World Bank Group offers in the Kyrgyz Republic, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group Percentage of Respondents should offer more of in the Kyrgyz Republic? (Select only ONE response) (N=271) Financial services 27.7% Convening services 27.7% Knowledge products 15.1% Don't know 15.1% The combination is appropriate for the Kyrgyz Republic 12.2% None of the above 2.2% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in the Kyrgyz Republic? (Choose no more than TWO) (Responses Combined; N=274) Internet 72.6% Local television 36.5% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 28.8% Periodicals 11.7% Local newspapers 8.8% Other 6.9% International television 5.8% International newspapers 3.6% Local radio 3.3% International radio 1.8% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=274) World Bank Group’s seminars/workshops/conferences 52.6% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 40.1% World Bank Group’s website 27.0% e-Newsletters 25.5% World Bank Group’s publications and other written materials 21.2% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 20.4% Other 1.8% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=242) Yes 30.6% No 69.4% 59 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic G. Communication and Information Sharing (continued) 4. If yes, from which of the following sources did you learn about the World Percentage of Respondents Bank Group's Access to Information Policies? (Select only ONE response) (Responses Combined; N=90) World Bank Group’s seminars/workshops/conferences 31.1% World Bank Group’s website 21.1% Colleagues/Friends/Peer organizations 21.1% News/Media 12.2% World Bank Group’s e-Newsletters 8.9% Other 5.6% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=252) Yes 15.9% No 84.1% Percentage of Respondents 6. Were you able to obtain this information? (N=41) Yes 85.4% No 14.6% Percentage of Respondents 7. Do you have access to the Internet? (N=260) Yes 96.2% No 3.8% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=250) Yes 54.4% No 45.6% 9. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=251) Yes 32.7% No 67.3% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=237) High speed/WiFi 85.7% Dial-up 14.3% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate. 161 69 6.94 2.28 12. I find the information on the World Bank Group’s websites useful. 162 60 7.31 2.34 13. The World Bank Group’s social media channels are valuable sources of 138 94 6.72 2.59 information about the institution 14. When I need information from the World Bank Group I know how to find it 192 55 7.01 2.72 15. The World Bank Group is responsive to my information requests and inquiries 141 94 7.18 2.64 60 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=314) NGO/Community-Based Organization 15.3% Local Government Office or Staff 11.8% Employee of a Ministry, Ministerial Department or Implementation Agency 11.1% PMU overseeing implementation of project/Consultant/Contractor working on 8.9% WBG supported project/program Private Sector Organization 7.0% Bilateral/ Multilateral Agency 6.7% Office of Parliamentarian 6.4% Media 6.1% Academia/Research Institute/Think Tank 5.7% Financial Sector/Private Bank 5.4% Independent Government Institution 3.8% Office of Minister 2.9% Office of the President/Prime Minister 2.5% Other 2.5% Trade Union 1.6% Youth Group 1.3% Judiciary Branch .6% Private Foundation .3% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=312) Education 13.8% Governance 12.8% Finance and markets 12.2% Generalist (specialized in multiple sectors) 6.7% Other 6.4% Agriculture 6.1% Transport and ICT 4.8% Social protection and labor 4.5% Environment and natural resources 4.5% Macroeconomics and fiscal management 4.5% Health, nutrition, and population 4.2% Urban, rural, and social development 4.2% Water 3.5% Energy and extractives 3.2% Gender 2.2% Fragility, conflict and violence 1.6% Trade and competitiveness 1.6% Public-private partnerships 1.0% Jobs 1.0% Climate change 1.0% Poverty .3% 61 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=308) Yes 49.0% No 51.0% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in the Kyrgyz Republic? (Select only ONE response) (N=271) The World Bank (IDA) 70.1% Other 16.2% The International Finance Corporation (IFC) 10.3% The Multilateral Investment Guarantee Agency (MIGA) 3.3% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=296) Yes 53.7% No 46.3% 6. If yes, what was your view of how the two institutions work together in the Percentage of Respondents Kyrgyz Republic? (Choose no more than TWO) (N=168) Don't know 42.3% The two institutions work well together 34.5% The way the two institutions work together needs improvement 18.5% The two institutions do not work well together 4.8% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in the Kyrgyz Republic? (Choose no more than TWO) (Responses Combined; N=296) Collaborate as part of my professional duties 40.9% Engage in World Bank Group related/sponsored events/activities 34.8% Use World Bank Group reports/data 25.3% Observer 24.3% Use World Bank Group website for information, data, research, etc. 16.6% Percentage of Respondents 8. What’s your gender? (N=315) Female 42.9% Male 57.1% Percentage of Respondents 9. Which best represents your geographic location? (N=317) Bishkek 71.0% Other 13.6% Oblast centers 9.8% Small towns 5.7% 62 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic Appendix B: Responses to All Questions by Stakeholder Groups15 Office of the President/Prime Minister/Minister N=17  Office of Parliamentarian N=20  Employee of a Ministry N=35  PMU/Consultant on WBG-supported project N=28  Local Government N=37  Bilateral/Multilateral Agency N=21  Private Sector N=22  Financial Sector/Private Bank N=17  NGO/CBO N=48  Media N=19  Independent Government Institution N=12  Academia N=18  Other N=20 A. General Issues facing the Kyrgyz Republic In general, would you say that the Kyrgyz Republic is headed in...?* Office of the PMU/ Bilateral/ Financial Independent President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government Percentage of Respondents Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other The ri ght di recti on 93.8% 95.0% 82.9% 66.7% 73.0% 85.7% 45.5% 58.8% 50.0% 68.4% 81.8% 38.9% 70.0% The wrong di recti on 3.7% 5.4% 9.1% 29.4% 16.7% 10.5% 22.2% Not s ure 6.3% 5.0% 17.1% 29.6% 21.6% 14.3% 45.5% 11.8% 33.3% 21.1% 18.2% 38.9% 30.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How fami l i ar are you wi th the work of the Worl d Bank Group i n 16 6.69 19 6.26 33 6.48 27 7.48 33 5.39 21 6.33 21 5.24 16 6.94 48 4.44 19 4.89 12 6.00 18 5.72 17 4.65 the Kyrgyz Republ i c?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, please rate your impression of the World Bank 14 7.79 15 6.33 30 6.73 26 7.92 28 7.00 19 5.79 14 6.86 15 5.20 33 5.30 17 5.65 10 5.70 17 5.59 15 6.60 Group’s effectiveness in the Kyrgyz Republic.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 15 Only 314 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this Appendix. 63 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n To what extent do you believe the WBG's staff is well prepared to help the Kyrgyz Republic solve its 12 7.92 14 7.00 26 6.96 26 8.08 28 7.25 17 6.59 12 6.33 12 6.75 31 6.10 17 6.53 9 5.89 16 6.31 11 7.36 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 64 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in the Kyrgyz Republic, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in the Kyrgyz Republic? (Choose no more than THREE) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government (Responses combined) Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Hea l th 17.6% 10.5% 15.6% 7.4% 11.8% 19.0% 23.8% 12.5% 19.1% 11.1% 9.1% 5.6% 16.7% Tra ns port 5.9% 10.5% 9.4% 7.4% 11.8% 14.3% 0.0% 0.0% 2.1% 5.6% 0.0% 5.6% 16.7% Agri cul tura l devel opment* 29.4% 26.3% 28.1% 40.7% 58.8% 14.3% 42.9% 31.3% 21.3% 38.9% 0.0% 38.9% 22.2% Gl oba l /regi ona l i ntegra tion 0.0% 10.5% 6.3% 7.4% 5.9% 4.8% 4.8% 6.3% 4.3% 5.6% 0.0% 5.6% 0.0% Job crea tion/empl oyment 11.8% 36.8% 21.9% 25.9% 32.4% 33.3% 28.6% 12.5% 27.7% 22.2% 9.1% 27.8% 22.2% Publ i c a dmi ni s tra tion a nd publ i c 47.1% 31.6% 25.0% 25.9% 32.4% 42.9% 38.1% 18.8% 34.0% 38.9% 9.1% 22.2% 11.1% s ervi ce del i very Soci a l protection 0.0% 5.3% 0.0% 3.7% 5.9% 4.8% 0.0% 0.0% 14.9% 16.7% 0.0% 11.1% 11.1% Rura l devel opment 5.9% 31.6% 21.9% 14.8% 26.5% 9.5% 23.8% 31.3% 17.0% 5.6% 18.2% 11.1% 27.8% Forei gn di rect i nves tment 11.8% 0.0% 3.1% 11.1% 11.8% 14.3% 4.8% 18.8% 6.4% 11.1% 18.2% 11.1% 11.1% Educa tion 11.8% 21.1% 18.8% 14.8% 20.6% 9.5% 14.3% 37.5% 23.4% 22.2% 36.4% 22.2% 5.6% Energy 5.9% 0.0% 6.3% 14.8% 0.0% 4.8% 9.5% 0.0% 4.3% 0.0% 9.1% 5.6% 11.1% Fi na nci a l ma rkets * 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 18.2% 0.0% 0.0% Urba n devel opment 0.0% 0.0% 0.0% 0.0% 5.9% 4.8% 9.5% 0.0% 6.4% 0.0% 0.0% 11.1% 5.6% Envi ronmental s us tai na bi l i ty 11.8% 5.3% 3.1% 0.0% 2.9% 9.5% 0.0% 0.0% 6.4% 5.6% 0.0% 5.6% 0.0% Economi c growth 58.8% 15.8% 34.4% 29.6% 20.6% 23.8% 23.8% 18.8% 21.3% 16.7% 18.2% 22.2% 16.7% Pri va te s ector devel opment 11.8% 10.5% 9.4% 7.4% 5.9% 19.0% 19.0% 37.5% 10.6% 16.7% 18.2% 11.1% 27.8% Wa ter a nd s a ni tation 0.0% 0.0% 12.5% 7.4% 11.8% 9.5% 0.0% 0.0% 8.5% 11.1% 0.0% 11.1% 5.6% Food s ecuri ty 11.8% 15.8% 9.4% 3.7% 0.0% 0.0% 4.8% 6.3% 2.1% 5.6% 0.0% 11.1% 16.7% Cl i ma te cha nge 5.9% 0.0% 12.5% 7.4% 0.0% 0.0% 0.0% 0.0% 6.4% 0.0% 0.0% 5.6% 11.1% Informa tion a nd communi ca tions 17.6% 0.0% 6.3% 3.7% 0.0% 4.8% 9.5% 0.0% 4.3% 11.1% 18.2% 5.6% 11.1% technol ogy Tra de a nd exports 11.8% 5.3% 9.4% 7.4% 5.9% 14.3% 4.8% 12.5% 0.0% 11.1% 0.0% 5.6% 5.6% Gender equi ty a nd equa l i ty of 0.0% 0.0% 0.0% 7.4% 5.9% 4.8% 0.0% 0.0% 14.9% 0.0% 9.1% 0.0% 5.6% opportuni ty La w a nd jus tice 11.8% 10.5% 6.3% 0.0% 2.9% 9.5% 4.8% 0.0% 10.6% 0.0% 27.3% 5.6% 5.6% Bus i nes s envi ronment a nd 5.9% 26.3% 6.3% 11.1% 5.9% 19.0% 23.8% 31.3% 6.4% 11.1% 36.4% 11.1% 11.1% i nves tment cl i ma te* Ma na gement of na tura l 0.0% 10.5% 3.1% 14.8% 5.9% 9.5% 4.8% 0.0% 10.6% 5.6% 0.0% 11.1% 0.0% res ources a nd phys i ca l Poverty reduction 0.0% 15.8% 12.5% 18.5% 8.8% 0.0% 4.8% 6.3% 12.8% 16.7% 27.3% 5.6% 5.6% Di s a s ter ma na gement 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 11.1% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in the Kyrgyz Republic? Office of the PMU/ Bilateral/ Financial Independent Greatest Value President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government Percentage of Respondents Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Pol i cy a dvi ce, s tudi es , a na l ys es 11.8% 11.1% 13.3% 11.5% 6.5% 23.8% 4.8% 6.7% 4.3% 5.6% 9.1% 16.7% 12.5% Da ta a nd s tatis tics 5.9% 0.0% 3.3% 0.0% 3.2% 4.8% 4.8% 0.0% 2.1% 11.1% 9.1% 11.1% 0.0% Conveni ng/Fa ci l i tating 0.0% 5.6% 3.3% 3.8% 16.1% 0.0% 9.5% 0.0% 0.0% 5.6% 0.0% 0.0% 6.3% Fi na nci a l res ources 35.3% 27.8% 33.3% 23.1% 22.6% 38.1% 33.3% 40.0% 27.7% 22.2% 27.3% 11.1% 37.5% Ca pa ci ty devel opment 23.5% 16.7% 26.7% 19.2% 6.5% 9.5% 28.6% 0.0% 31.9% 22.2% 0.0% 27.8% 18.7% Techni ca l a s s i s tance 11.8% 0.0% 6.7% 15.4% 9.7% 4.8% 9.5% 0.0% 4.3% 5.6% 27.3% 11.1% 0.0% Hel p to bri ng di s ci pl i ne/effective s upervi s i on to i mpl ementation 11.8% 16.7% 3.3% 23.1% 22.6% 14.3% 9.5% 40.0% 10.6% 22.2% 18.2% 11.1% 12.5% of i nves tment projects Mobi l i zi ng thi rd pa rty fi na nci a l 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 6.7% 2.1% 5.6% 0.0% 0.0% 0.0% res ources Donor coordi na tion 0.0% 16.7% 10.0% 0.0% 6.5% 4.8% 0.0% 0.0% 6.4% 0.0% 0.0% 11.1% 0.0% Li nka ge to non-Ba nk expertis e 0.0% 5.6% 0.0% 0.0% 6.5% 0.0% 0.0% 6.7% 6.4% 0.0% 0.0% 0.0% 6.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 9.1% 0.0% 6.3% Office of the PMU/ Bilateral/ Financial Independent 2nd Greatest Value President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government Percentage of Respondents Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Pol i cy a dvi ce, s tudi es , a na l ys es * 35.3% 0.0% 3.4% 8.0% 23.3% 9.5% 23.8% 6.7% 10.4% 27.8% 10.0% 5.6% 6.7% Da ta a nd s tatis tics 0.0% 5.6% 3.4% 4.0% 3.3% 19.0% 4.8% 6.7% 4.2% 5.6% 10.0% 11.1% 6.7% Conveni ng/Fa ci l i tating 0.0% 5.6% 0.0% 0.0% 10.0% 0.0% 4.8% 6.7% 2.1% 5.6% 0.0% 11.1% 0.0% Fi na nci a l res ources 17.6% 22.2% 20.7% 20.0% 10.0% 19.0% 9.5% 20.0% 6.2% 16.7% 10.0% 16.7% 6.7% Ca pa ci ty devel opment 23.5% 22.2% 20.7% 12.0% 13.3% 23.8% 0.0% 33.3% 14.6% 11.1% 10.0% 16.7% 13.3% Techni ca l a s s i s tance 11.8% 22.2% 31.0% 24.0% 10.0% 14.3% 23.8% 6.7% 25.0% 11.1% 30.0% 16.7% 26.7% Hel p to bri ng di s ci pl i ne/effective s upervi s i on to i mpl ementation 0.0% 11.1% 10.3% 8.0% 10.0% 14.3% 4.8% 0.0% 12.5% 5.6% 20.0% 5.6% 20.0% of i nves tment projects Mobi l i zi ng thi rd pa rty fi na nci a l 11.8% 5.6% 10.3% 4.0% 6.7% 0.0% 19.0% 6.7% 4.2% 0.0% 10.0% 5.6% 0.0% res ources Donor coordi na tion 0.0% 5.6% 0.0% 16.0% 10.0% 0.0% 9.5% 13.3% 12.5% 5.6% 0.0% 5.6% 6.7% Li nka ge to non-Ba nk expertis e 0.0% 0.0% 0.0% 4.0% 3.3% 0.0% 0.0% 0.0% 6.3% 11.1% 0.0% 5.6% 6.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 6.7% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in the Kyrgyz Republic? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government (Responses combined) Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Too i nfl uenced by devel oped 12.5% 33.3% 28.6% 8.0% 21.2% 4.8% 25.0% 26.7% 19.1% 5.9% 36.4% 5.6% 31.3% countri es Not expl ori ng a l terna tive pol i cy 18.8% 5.6% 7.1% 4.0% 9.1% 9.5% 5.0% 0.0% 4.3% 0.0% 9.1% 5.6% 6.3% options Not col l a bora ting enough wi th s takehol ders outs i de the 12.5% 11.1% 7.1% 12.0% 6.1% 4.8% 25.0% 13.3% 29.8% 17.6% 9.1% 16.7% 25.0% Government Its a dvi ce a nd s tra tegi es do not l end thems el ves to pra ctica l 18.8% 16.7% 10.7% 16.0% 3.0% 28.6% 10.0% 33.3% 14.9% 17.6% 9.1% 16.7% 12.5% probl em s ol vi ng Not enough publ i c di s cl os ure of 12.5% 16.7% 7.1% 24.0% 21.2% 4.8% 20.0% 13.3% 19.1% 5.9% 0.0% 5.6% 6.3% i ts work Arroga nt i n i ts a pproa ch 0.0% 0.0% 3.6% 0.0% 0.0% 4.8% 5.0% 0.0% 2.1% 0.0% 0.0% 5.6% 0.0% Not cl i ent-focus ed 12.5% 0.0% 3.6% 0.0% 0.0% 0.0% 10.0% 13.3% 6.4% 5.9% 0.0% 0.0% 0.0% The credi bi l i ty of i ts 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 5.6% 0.0% knowl edge/da ta WBG’s proces s es too compl ex 25.0% 5.6% 21.4% 28.0% 15.2% 0.0% 15.0% 20.0% 8.5% 11.8% 9.1% 16.7% 18.7% Not wi l l i ng to hones tly cri tici ze pol i ci es a nd reform efforts i n the 12.5% 16.7% 3.6% 12.0% 3.0% 23.8% 5.0% 20.0% 12.8% 11.8% 9.1% 22.2% 0.0% country Staff too i na cces s i bl e a t the Loca l Country Offi ce i n the Kyrgyz 0.0% 11.1% 3.6% 4.0% 9.1% 4.8% 0.0% 0.0% 6.4% 0.0% 0.0% 11.1% 0.0% Republ i c Staff too i na cces s i bl e a t the 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Hea dqua rters i n Wa s hi ngton Impos i ng technocra tic s ol utions wi thout rega rd to pol i tica l 0.0% 5.6% 3.6% 0.0% 6.1% 4.8% 5.0% 13.3% 2.1% 5.9% 0.0% 5.6% 25.0% rea l i ties WBG’s proces s es too s l ow 0.0% 11.1% 7.1% 20.0% 3.0% 9.5% 5.0% 6.7% 4.3% 5.9% 9.1% 22.2% 6.3% Not a l i gned wi th other donors ’ 0.0% 0.0% 3.6% 0.0% 0.0% 23.8% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% work* Not a l i gned wi th country 6.3% 0.0% 10.7% 0.0% 0.0% 14.3% 0.0% 6.7% 4.3% 5.9% 0.0% 5.6% 0.0% pri ori ties Not a dequa tel y s ens i tive to pol i tica l /s oci a l rea l i ties i n the 12.5% 22.2% 25.0% 20.0% 12.1% 14.3% 10.0% 6.7% 14.9% 35.3% 9.1% 16.7% 31.3% Kyrgyz Republ i c Other* 12.5% 0.0% 3.6% 0.0% 3.0% 4.8% 0.0% 0.0% 4.3% 0.0% 27.3% 11.1% 0.0% Don’t know 6.3% 11.1% 21.4% 12.0% 33.3% 14.3% 25.0% 6.7% 17.0% 11.8% 18.2% 5.6% 12.5% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in the Kyrgyz Republic? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government (Responses combined) Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Trus t Fund ma na gement 0.0% 0.0% 0.0% 8.0% 0.0% 10.0% 9.5% 0.0% 2.1% 0.0% 0.0% 5.6% 0.0% Knowl edge products /s ervi ces 18.8% 29.4% 22.6% 8.0% 9.1% 25.0% 9.5% 18.8% 18.7% 16.7% 8.3% 5.6% 17.6% Ca pa ci ty devel opment 37.5% 5.9% 38.7% 36.0% 27.3% 30.0% 33.3% 43.8% 35.4% 55.6% 8.3% 27.8% 17.6% Techni ca l a s s i s tance 12.5% 29.4% 38.7% 28.0% 42.4% 30.0% 33.3% 18.8% 33.3% 27.8% 33.3% 22.2% 17.6% Inves tment l endi ng* 87.5% 47.1% 35.5% 56.0% 63.6% 20.0% 61.9% 62.5% 47.9% 50.0% 58.3% 61.1% 58.8% Pol i cy ba s ed l endi ng / budget 6.3% 23.5% 22.6% 12.0% 30.3% 20.0% 9.5% 18.8% 6.3% 16.7% 25.0% 16.7% 11.8% s upport to the Government Mul ti-s ectora l a pproa ches 18.8% 23.5% 29.0% 32.0% 12.1% 30.0% 28.6% 12.5% 25.0% 11.1% 8.3% 27.8% 52.9% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 11.1% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 3.0% 10.0% 4.8% 6.3% 10.4% 5.6% 16.7% 5.6% 5.9% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government (Responses combined) Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Pa rl i a ment* 12.5% 47.1% 20.0% 40.0% 24.2% 20.0% 28.6% 12.5% 10.4% 5.6% 27.3% 0.0% 37.5% Donor communi ty 31.3% 11.8% 23.3% 4.0% 12.1% 40.0% 4.8% 18.8% 12.5% 16.7% 9.1% 11.1% 12.5% Medi a 18.8% 11.8% 13.3% 0.0% 12.1% 5.0% 33.3% 12.5% 8.3% 27.8% 9.1% 11.1% 6.3% Loca l Government* 43.8% 58.8% 26.7% 44.0% 81.8% 20.0% 23.8% 50.0% 41.7% 50.0% 18.2% 27.8% 56.3% Pri va te s ector* 37.5% 29.4% 20.0% 28.0% 12.1% 35.0% 52.4% 43.8% 14.6% 33.3% 63.6% 22.2% 31.3% Aca demi a /thi nk tanks /res ea rch 18.8% 0.0% 23.3% 16.0% 6.1% 15.0% 9.5% 12.5% 6.2% 5.6% 27.3% 66.7% 12.5% i ns titutes * NGOs /Communi ty-Ba s ed 18.8% 0.0% 10.0% 12.0% 12.1% 25.0% 19.0% 6.3% 79.2% 33.3% 9.1% 16.7% 18.8% Orga ni za tions (CBOs )* Youth/uni vers i ty groups 0.0% 17.6% 10.0% 4.0% 3.0% 5.0% 14.3% 25.0% 8.3% 16.7% 0.0% 11.1% 12.5% Benefi ci a ri es 12.5% 11.8% 33.3% 24.0% 18.2% 25.0% 9.5% 12.5% 14.6% 5.6% 18.2% 33.3% 6.3% Other 0.0% 5.9% 0.0% 8.0% 3.0% 5.0% 0.0% 6.3% 0.0% 0.0% 9.1% 0.0% 0.0% Don’t know 0.0% 0.0% 3.3% 0.0% 3.0% 5.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in the Kyrgyz Republic? (1-Strongly disagree, 10-Strongly agree) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Overall the WBG currently plays a relevant role in development in 14 7.07 16 7.06 30 7.13 24 7.63 31 7.32 19 6.68 18 6.50 16 6.44 40 6.20 18 6.11 9 5.67 17 6.47 15 6.87 the Kyrgyz Republic The WBG’s work is aligned with what I consider the development 15 6.07 16 6.69 28 7.32 24 8.17 26 7.04 19 6.16 18 5.89 16 5.69 34 5.79 17 6.41 9 5.78 17 5.76 15 6.53 priorities for the Kyrgyz Republic* *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in the Kyrgyz Republic, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Responsiveness to needs 12 6.58 14 5.07 26 6.23 21 6.62 27 6.63 16 5.56 15 5.53 12 4.67 31 5.39 14 5.64 7 5.57 15 5.13 11 6.00 Flexibility (in terms of the institution’s products and 11 6.91 12 6.00 25 6.48 21 7.05 25 6.96 16 4.88 16 5.94 13 5.31 30 4.80 13 6.38 7 6.14 13 5.08 8 6.75 services)* Flexibility (in terms of changing 11 6.73 13 6.77 25 5.84 21 6.67 25 7.44 16 5.06 16 6.00 14 5.29 32 4.94 13 5.62 7 6.00 15 4.60 9 6.78 country circumstances)* Being inclusive* 11 7.64 14 7.29 26 6.42 23 7.78 25 6.92 18 4.89 16 6.13 13 5.69 35 5.26 14 6.14 7 6.71 17 5.35 12 6.83 Openness (sharing data and 11 7.55 15 7.33 28 7.00 23 8.00 24 7.29 18 5.22 14 6.57 15 6.33 33 5.64 14 6.79 7 6.86 17 6.24 10 7.40 other information)* Collaboration with the 13 8.23 14 8.07 28 7.46 23 8.04 26 8.12 18 7.06 18 6.78 15 7.13 34 7.00 14 7.57 7 6.86 16 7.81 12 7.75 Government The speed in which it gets things 11 6.91 13 7.31 24 6.58 23 7.39 22 8.05 17 5.06 16 6.25 14 5.57 32 5.22 12 6.58 6 6.33 15 5.20 10 8.00 accomplished on the ground* Ease of access to people at WBG who are making decisions 11 7.45 14 6.21 25 6.80 24 8.17 22 7.45 17 6.24 14 5.64 14 5.79 33 5.36 13 7.23 6 7.00 15 5.60 9 8.44 important to my work* Collaboration with civil society* 9 7.22 10 6.50 20 6.75 19 7.11 27 6.93 17 4.88 14 6.29 12 4.92 41 5.24 13 6.23 6 6.17 16 5.88 10 6.30 Staff accessibility at the Local Country Office in the Kyrgyz 12 7.58 14 6.71 26 6.92 21 8.05 23 6.65 17 6.12 17 5.59 14 6.71 36 5.28 13 7.23 8 6.88 16 6.63 8 7.88 Republic* Staff accessibility at the 7 4.86 8 3.88 17 5.35 16 7.81 12 6.33 11 5.82 11 4.55 8 4.63 26 4.42 2 4.50 4 6.00 10 5.70 5 8.00 Headquarters in Washington* Collaboration with other donors 10 6.30 11 6.64 22 6.77 20 8.30 20 7.55 18 6.11 13 6.23 10 5.50 28 5.61 10 6.90 5 6.80 15 6.53 8 6.25 and development partners Collaboration with the private 10 6.20 12 6.50 19 5.47 19 6.32 21 6.33 15 6.13 14 5.21 13 5.08 29 4.69 11 5.64 3 5.33 11 4.64 9 6.00 sector Straightforwardness and 11 8.00 15 8.40 25 6.20 22 8.14 22 7.73 18 6.00 12 7.67 11 6.55 31 5.48 13 6.85 7 6.00 17 5.76 9 7.22 honesty* Treating clients and stakeholders in the Kyrgyz 12 8.00 16 8.19 27 7.22 22 8.68 23 8.48 16 6.88 16 7.06 14 6.79 33 6.55 14 7.93 7 7.00 16 7.12 9 9.00 Republic with respect* Being a long-term partner* 12 8.42 15 9.20 26 7.73 20 8.90 20 8.60 18 6.89 13 7.15 13 8.38 31 6.65 13 7.85 7 7.86 15 7.00 12 7.67 *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government (Responses combined) Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other The Government works 46.7% 37.5% 16.7% 16.7% 28.1% 25.0% 38.1% 25.0% 31.3% 40.0% 20.0% 61.1% 53.3% i neffi ci ently Poor donor coordi na tion 13.3% 25.0% 16.7% 8.3% 9.4% 25.0% 14.3% 12.5% 22.9% 6.7% 20.0% 5.6% 13.3% The WBG i s not s ens i tive enough to pol i tica l /s oci a l rea l i ties on 20.0% 25.0% 30.0% 16.7% 12.5% 25.0% 33.3% 37.5% 18.8% 46.7% 20.0% 11.1% 26.7% the ground La ck of/i na dequa te l evel s of 13.3% 18.7% 33.3% 50.0% 25.0% 25.0% 19.0% 25.0% 27.1% 26.7% 20.0% 38.9% 20.0% ca pa ci ty i n Government There i s not a n a dequa te l evel of ci tizen/ci vi l s oci ety 20.0% 25.0% 13.3% 16.7% 43.7% 10.0% 14.3% 25.0% 37.5% 20.0% 30.0% 5.6% 6.7% pa rtici pa tion* The Worl d Ba nk Group works too 6.7% 0.0% 6.7% 0.0% 0.0% 25.0% 4.8% 0.0% 6.3% 0.0% 0.0% 0.0% 6.7% s l owl y* The Worl d Ba nk Group does not do a dequa te fol l ow 26.7% 31.3% 23.3% 12.5% 9.4% 35.0% 14.3% 18.7% 20.8% 6.7% 10.0% 22.2% 20.0% through/fol l ow-up Pol i tica l pres s ures a nd 6.7% 0.0% 10.0% 41.7% 9.4% 10.0% 28.6% 31.3% 4.2% 6.7% 30.0% 22.2% 6.7% obs tacl es * Reforms a re not wel l thought out 33.3% 25.0% 30.0% 16.7% 28.1% 20.0% 28.6% 25.0% 16.7% 26.7% 30.0% 22.2% 26.7% i n l i ght of country cha l l enges Other 0.0% 0.0% 0.0% 8.3% 9.4% 0.0% 4.8% 0.0% 6.2% 0.0% 0.0% 0.0% 6.7% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic C. World Bank Group’s Effectiveness and Results The World Bank Group has emphasized the main objective to improve governance in its strategy with the Government of the Kyrgyz Republic, focusing on the following areas of economic development. How would you rate the EFFECTIVENESS of the World Bank Group’s support in these areas over the past two years (2014-2015)? Please rate the EFFECTIVENESS of the three key clusters of interventions of the World Bank Group’s strategy. (1-Not effective at all, 10-Very effective) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Public administration and 12 5.92 11 5.18 19 6.21 17 6.53 17 6.71 14 5.50 9 4.22 13 4.92 26 4.69 7 5.57 4 5.75 14 5.57 6 7.00 public service delivery Business environment and 11 6.64 11 6.27 12 5.92 16 6.75 16 6.63 15 5.80 10 5.70 13 5.00 20 4.50 8 5.38 4 7.00 14 6.57 4 7.75 investment climate Management of natural resources and physical 9 5.44 10 5.00 14 5.07 15 6.60 13 6.62 12 5.08 9 4.22 10 4.90 22 5.00 7 6.43 2 4.50 11 5.82 3 7.00 infrastructure 72 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic C. World Bank Group’s Effectiveness and Results (continued) Please rate the EFFECTIVENESS of the World Bank Group’s work in the following areas of development. (1-Not effective at all, 10-Very effective) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Information and 9 6.33 10 5.60 11 5.73 12 6.83 16 7.00 11 4.73 13 6.54 8 5.00 19 5.84 9 5.11 3 5.67 7 5.14 5 6.40 communications technology Transport 9 7.00 11 5.82 14 6.00 16 6.81 17 7.53 14 6.93 13 5.85 7 4.29 20 6.20 12 5.83 3 6.33 7 6.29 5 7.00 Law and justice* 8 5.25 10 6.70 9 4.22 11 6.09 12 6.33 12 5.75 11 4.55 10 3.80 19 4.32 10 5.30 2 3.50 8 4.88 6 6.67 Urban development 10 5.50 12 6.17 14 6.14 10 5.40 14 6.57 10 5.60 12 5.17 8 4.25 23 5.26 10 5.50 3 6.67 10 6.20 6 6.83 Environmental sustainability* 11 6.73 12 6.33 17 6.18 17 8.12 19 6.74 11 5.45 11 6.09 8 4.75 20 4.40 9 5.33 3 6.00 7 6.00 6 5.67 Poverty reduction 11 7.00 14 7.21 17 6.12 17 7.41 22 6.64 14 6.50 14 6.00 11 5.18 26 5.15 11 6.91 5 6.60 13 6.38 5 6.20 Private sector development 11 6.09 13 6.62 12 5.17 14 6.21 19 7.42 14 5.57 12 5.58 10 5.30 24 4.71 11 4.73 3 6.00 13 6.23 5 6.60 Foreign direct investment* 9 7.56 12 7.42 16 5.75 13 7.08 19 7.89 12 5.42 14 5.43 10 6.10 20 4.55 11 6.82 2 4.00 10 6.30 6 7.17 Water and sanitation 9 6.89 13 7.08 17 6.65 13 7.54 24 7.17 12 5.83 13 5.77 9 4.78 26 5.65 11 6.09 2 5.00 12 6.50 6 5.33 Trade and exports 8 5.75 12 6.42 10 4.70 13 6.08 15 5.87 12 6.25 14 6.07 8 4.00 16 4.69 11 5.45 2 5.50 7 6.71 5 6.80 Economic growth 11 6.55 13 6.54 12 5.67 12 7.33 16 6.94 14 6.14 13 5.77 10 5.20 25 4.92 10 5.80 5 6.20 10 5.80 5 6.40 Health 10 6.50 13 6.08 12 5.33 14 7.07 16 6.94 14 7.00 13 6.15 9 5.56 27 5.44 11 6.18 4 7.00 12 6.58 5 5.80 Disaster management 6 6.00 12 6.25 15 6.47 14 6.57 17 6.41 9 6.56 10 5.20 8 5.50 17 4.71 8 5.88 3 6.67 8 7.13 4 7.25 Job creation/employment 10 5.90 11 5.09 14 4.57 9 6.11 15 6.27 13 5.38 11 5.36 9 4.11 20 4.70 11 5.00 4 6.50 13 5.46 5 6.20 Financial markets 8 5.75 11 6.18 9 4.78 12 6.25 16 6.88 10 6.00 12 6.67 10 6.10 18 4.83 9 4.78 2 4.50 8 6.87 4 7.25 Gender equity and equality of 8 6.75 12 7.17 13 6.15 15 7.47 19 7.16 11 5.36 11 5.73 8 7.00 22 5.50 11 6.18 3 7.33 6 6.67 4 7.25 opportunity Energy 6 5.83 13 6.92 14 5.93 14 7.50 16 6.63 13 7.15 13 5.38 8 5.38 20 5.85 11 5.09 4 7.00 11 5.64 5 6.60 Rural development 7 7.14 12 6.67 15 5.93 14 7.00 22 7.27 11 5.82 13 5.77 10 5.60 19 5.05 12 5.50 4 7.25 11 6.18 6 6.00 Global/regional integration 9 6.33 10 6.50 11 5.27 11 6.91 13 7.08 12 5.83 10 5.70 8 4.63 14 3.79 11 5.36 3 6.00 7 6.14 5 7.00 Food security 10 7.20 13 6.77 12 5.33 13 7.15 16 6.63 10 6.00 11 5.73 8 4.63 19 5.05 10 6.20 2 4.50 10 6.20 7 5.86 Education* 8 6.50 14 7.50 16 6.13 16 7.13 19 7.11 11 6.36 13 5.92 9 4.56 26 5.04 11 5.64 5 6.00 15 6.07 6 7.67 Social protection 6 6.17 11 6.18 12 5.25 13 6.38 18 6.50 10 6.30 12 5.75 9 4.33 23 4.39 10 5.10 3 6.00 11 5.73 4 6.50 Climate change* 9 7.44 11 6.09 13 5.54 12 7.00 17 6.53 9 5.11 10 6.30 7 4.29 15 4.20 8 4.75 3 7.00 9 6.11 4 8.25 Agricultural development 10 7.10 12 6.58 17 6.29 15 7.67 21 6.95 13 6.77 13 6.23 10 5.30 20 5.85 10 5.60 4 7.50 15 6.20 5 6.60 *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic C. World Bank Group’s Effectiveness and Results (continued) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the WBG’s work help to achieve 14 7.07 16 7.06 20 6.40 20 7.55 27 7.48 16 5.94 18 6.00 15 5.73 27 5.93 16 5.87 6 6.17 17 6.35 9 7.11 development results in the Kyrgyz Republic?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in the Kyrgyz Republic? (1-Strongly disagree, 10-Strongly agree) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n The WBG's financial instruments meet the needs of the Kyrgyz 15 6.40 16 6.81 21 6.95 20 7.60 26 6.77 17 6.18 19 6.58 14 5.57 27 5.74 15 6.53 7 6.14 17 5.29 10 7.20 Republic The WBG meets the Kyrgyz Republic’s needs for knowledge 13 6.31 15 6.87 22 6.59 19 7.63 24 6.50 17 6.35 19 6.37 14 5.71 30 5.97 15 6.13 7 6.14 18 6.44 11 5.64 services Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe the WBG measures and corrects its 13 7.62 14 6.93 17 5.82 18 7.33 23 7.09 14 5.64 10 6.30 10 5.60 25 5.60 12 6.67 6 4.67 13 6.00 11 6.00 work in real time in the Kyrgyz Republic?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* (Select only ONE response) Office of the PMU/ Bilateral/ Financial Independent President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government Percentage of Respondents Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Weekl y 6.3% 11.8% 3.8% 19.0% 6.3% 5.9% Monthl y 12.5% 5.9% 19.2% 19.0% 13.8% 27.8% 9.5% 2.1% 18.8% 23.5% A few ti mes a yea r 25.0% 29.4% 23.1% 42.9% 34.5% 38.9% 9.5% 37.5% 44.7% 43.8% 55.6% 35.3% 20.0% Ra rel y 50.0% 41.2% 46.2% 19.0% 41.4% 27.8% 42.9% 50.0% 25.5% 25.0% 33.3% 17.6% 33.3% Never 6.3% 11.8% 7.7% 10.3% 5.6% 38.1% 6.3% 27.7% 12.5% 11.1% 17.6% 46.7% *Significantly different between stakeholder groups In the Kyrgyz Republic, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Are timely 12 7.00 13 6.77 20 6.75 17 7.12 21 7.71 13 6.15 14 5.86 13 5.38 27 6.37 14 6.29 6 5.67 13 5.69 12 7.17 Include appropriate level of stakeholder involvement during 13 6.92 12 6.92 20 6.75 19 8.21 22 7.32 13 5.69 13 6.46 11 6.18 32 5.56 12 6.67 6 6.00 15 5.80 10 7.60 preparation* Lead to practical solutions* 11 7.45 12 6.75 20 6.60 18 8.22 22 7.82 12 5.58 14 6.43 10 6.10 29 5.10 12 5.83 6 5.83 12 5.17 11 7.36 Are accessible (well written and 13 6.92 13 6.69 20 6.90 20 7.75 24 7.33 14 6.79 14 6.71 12 7.50 34 5.35 13 6.77 7 6.14 17 6.53 11 7.36 easy to understand) Are source of relevant information on global good 13 7.15 12 7.33 21 6.90 19 7.95 21 7.52 14 7.21 12 6.58 12 7.25 31 6.19 15 7.33 7 6.29 17 6.53 11 7.09 practices Are adequately disseminated* 12 6.42 12 6.92 19 6.26 20 7.65 24 7.21 16 6.38 10 6.70 12 6.17 31 4.61 15 6.80 7 5.71 15 6.13 10 6.80 Are translated enough into local 13 6.54 13 5.85 19 6.00 18 6.94 22 7.41 12 6.75 12 6.33 10 5.50 30 4.53 10 7.00 6 5.00 15 5.80 10 6.80 language Are adaptable to the Kyrgyz Republic’s specific development 13 7.23 13 6.54 21 6.86 18 7.83 24 7.25 14 6.57 13 7.00 9 5.56 26 5.62 12 7.42 6 4.83 14 5.64 10 6.80 challenges and country circumstances* *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic D. The World Bank Group’s Knowledge Work and Activities (continued) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Overall, how significant a contribution do you believe the WBG's knowledge work and 15 7.93 16 7.75 25 7.68 20 8.65 28 7.86 17 7.12 18 8.39 16 8.38 33 7.76 15 6.93 8 7.13 17 7.18 13 8.54 activities make to development results in your country? Overall, how would you rate the technical quality of the World 13 7.38 14 7.29 23 6.52 19 8.63 26 7.58 17 7.35 12 8.08 14 6.57 31 6.65 11 6.73 6 6.33 17 6.47 11 8.27 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n The World Bank Group disburses 9 7.44 9 6.00 18 7.44 20 8.65 23 7.35 11 5.82 9 6.67 10 5.30 21 5.86 7 7.43 3 6.00 7 6.14 7 8.57 funds promptly* The WBG effectively monitors and evaluates the projects and 11 7.18 15 6.73 22 6.95 21 8.19 24 8.13 14 5.57 12 6.58 13 6.69 28 6.04 12 7.17 6 6.33 15 6.53 9 8.22 programs it supports* The World Bank Group’s approvals and reviews are done 12 7.50 14 7.36 22 6.55 21 7.90 23 8.09 13 5.85 9 5.78 15 6.00 21 6.14 8 7.88 5 6.80 11 7.36 8 8.50 in a timely fashion* The WBG’s “Safeguard Policy” 9 7.00 10 7.30 13 7.00 15 8.40 15 7.07 8 6.50 7 6.43 9 6.33 15 7.07 5 7.00 4 6.75 3 6.67 4 9.25 requirements are reasonable The World Bank Group’s 11 7.36 11 7.00 19 6.74 16 8.13 15 7.73 9 6.00 11 6.55 13 6.77 15 6.33 9 6.67 4 6.75 9 7.00 5 8.40 conditions on its lending are The WBG takes decisions quickly 10 7.30 13 6.54 16 6.25 21 7.24 19 7.53 12 5.58 8 6.38 9 5.00 16 5.75 11 6.36 4 5.25 10 6.40 7 7.86 in the Kyrgyz Republic Working with the World Bank Group increases the Kyrgyz 12 8.08 14 8.36 22 7.23 20 8.60 25 7.96 14 6.43 14 7.57 13 7.31 29 6.38 12 7.33 5 6.20 16 7.44 9 7.67 Republic’s institutional capacity Where country systems are adequate, the World Bank Group 10 7.00 13 7.54 19 6.74 19 8.16 21 8.14 9 6.89 13 7.15 11 6.55 21 6.67 9 6.44 4 6.75 11 7.45 6 8.67 makes appropriate use of them The WBG provides effective 13 7.62 14 6.86 21 6.57 21 8.71 24 8.13 12 5.67 13 6.77 12 6.58 27 7.00 12 5.92 6 6.67 16 6.69 9 8.00 implementation support* *Significantly different between stakeholder groups Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n To what extent do you believe that the WBG’s work helps to find solutions that promote 11 6.55 14 5.29 17 6.35 16 7.38 27 7.56 13 5.46 14 6.93 11 5.45 23 5.78 13 6.23 5 6.00 8 6.63 9 7.44 private public partnerships in the Kyrgyz Republic? (1-To no degree at all, 10-To a very significant degree) 77 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in the Kyrgyz Republic? (Select only ONE response)* PMU/ Bilateral/ Financial Employee of Consultant on Local Multilateral Private Sector/ Civil Percentage of Respondents a Ministry WBG project Government Agency Sector Private Bank Society Media Academia Other The World Bank Group is sufficiently selective and focuses on the most important development 50.0% 48.1% 50.0% 14.3% 33.3% 43.8% 43.9% 50.0% 54.2% 37.0% challenges in the Kyrgyz Republic The World Bank Group is not sufficiently selective in the Kyrgyz Republic, and it is involved in too 43.2% 25.9% 30.0% 50.0% 38.1% 43.8% 31.7% 37.5% 33.3% 33.3% many areas of development Don’t know 6.8% 25.9% 20.0% 35.7% 28.6% 12.5% 24.4% 12.5% 12.5% 29.6% *Significantly different between stakeholder groups F. The Future Role of the World Bank Group in the Kyrgyz Republic Looking forward, and taking into account limited resources, how IMPORTANT is it for the World Bank Group to EMPHASIZE the following areas of development with the Government of the Kyrgyz Republic in the near future (2016-2017)? Please rate the IMPORTANCE of the three key clusters of interventions of the World Bank Group’s strategy . (1-Not important at all, 10-Very important) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Public administration and 14 8.29 16 8.50 23 7.04 18 8.67 23 7.70 18 7.61 15 8.13 15 8.60 34 8.15 12 6.50 4 8.75 16 8.31 12 8.83 public service delivery Business environment and 15 7.87 14 8.43 22 7.68 15 8.20 24 7.58 18 7.83 15 7.80 15 7.87 34 7.79 12 7.08 4 8.75 16 7.63 11 7.27 investment climate Management of natural resources and physical 14 7.93 14 8.64 24 6.54 15 8.33 23 7.78 18 7.00 14 7.57 15 7.73 34 7.21 13 7.46 3 6.00 15 7.20 9 8.11 infrastructure 78 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic F. The Future Role of the World Bank Group in the Kyrgyz Republic (continued) Please rate the IMPORTANCE of the World Bank Group’s involvement in the f ollowing areas of development. (1-Not important at all, 10-Very important) Office of Office of PMU/ Bilateral/ Financial Independent President/PM Parliamen- Employee of Consultant on Local Multilateral Sector/ Government /Minister tarian a Ministry WBG project Government Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Information and 15 7.27 16 7.25 18 7.67 17 7.47 22 7.64 17 6.29 16 7.31 11 7.73 30 7.83 10 6.20 6 7.17 14 6.57 10 6.40 communications technology Transport 14 8.21 14 7.57 20 7.75 17 7.53 21 7.67 18 8.11 15 7.33 13 7.31 33 7.73 12 6.92 7 6.57 16 6.50 9 7.89 Law and justice 14 7.79 13 8.00 16 7.44 17 8.06 18 7.44 15 7.27 16 7.50 13 7.31 35 7.97 14 7.00 7 6.57 15 6.53 11 7.18 Urban development 13 7.69 15 8.27 19 7.32 15 7.13 20 7.35 17 7.00 14 7.43 12 7.17 33 7.55 12 7.25 6 6.33 15 6.67 9 7.56 Environmental sustainability 14 7.64 16 7.00 23 7.57 17 8.12 21 7.81 17 7.29 15 7.87 12 6.83 33 8.00 12 7.50 6 5.17 15 7.13 10 7.20 Poverty reduction 15 7.73 15 7.93 21 8.29 19 9.21 23 7.65 17 7.76 17 8.29 13 8.38 36 8.61 11 7.82 6 6.33 16 7.31 9 7.22 Private sector development 14 8.00 13 8.46 20 7.35 17 7.94 22 8.23 17 8.18 16 8.38 14 8.50 35 7.49 12 7.50 6 6.67 16 7.25 11 7.55 Foreign direct investment* 14 8.71 16 8.50 21 7.29 16 8.81 23 8.52 17 7.41 16 7.81 13 9.23 35 8.17 12 8.08 6 5.50 15 7.80 10 8.40 Water and sanitation 13 8.23 16 8.19 23 8.00 17 8.47 25 8.00 16 7.88 15 7.33 11 7.64 32 7.66 12 7.33 6 5.33 16 7.31 9 7.22 Trade and exports 14 7.57 15 7.53 17 6.65 15 8.13 22 7.68 17 7.47 16 7.94 12 7.42 33 7.21 12 6.92 4 4.50 14 6.86 10 7.40 Economic growth 14 8.21 16 8.44 21 8.10 16 9.13 20 8.15 17 7.53 16 8.00 13 8.77 32 7.94 13 6.92 7 6.14 13 7.23 10 7.90 Health 13 8.54 16 8.00 20 8.00 17 8.53 20 7.95 16 7.50 16 7.56 13 8.08 34 8.65 12 7.75 6 6.00 16 7.69 10 8.30 Disaster management 13 7.46 14 7.43 21 7.19 16 7.44 21 7.38 15 7.13 16 6.75 11 6.73 32 7.47 11 6.09 5 5.40 13 7.08 10 7.40 Job creation/employment 15 7.53 15 8.07 19 7.68 16 8.81 22 7.50 17 7.65 15 7.80 12 8.75 35 8.34 12 7.50 6 7.17 14 7.14 9 7.78 Financial markets 14 7.21 14 7.00 17 6.76 16 7.75 21 7.33 16 7.00 15 7.20 13 8.31 29 7.45 12 7.17 6 6.67 13 7.31 9 7.56 Gender equity and equality of 15 6.53 15 6.07 19 6.84 16 7.44 21 7.43 16 6.25 16 6.19 10 5.70 32 7.22 12 6.42 5 5.40 14 6.07 10 6.60 opportunity Energy 14 7.93 15 7.67 22 7.91 15 8.13 21 7.14 17 7.76 15 7.93 11 8.09 32 7.69 12 8.17 5 6.60 16 6.63 10 7.50 Rural development 15 7.53 15 8.13 21 7.76 17 8.82 25 7.80 17 7.71 16 7.88 11 8.82 32 8.06 13 7.85 6 4.83 16 6.88 11 7.55 Global/regional integration 13 7.46 15 7.73 19 6.42 16 8.06 21 7.43 17 7.12 14 6.71 10 8.00 28 6.54 12 6.75 5 5.80 13 7.08 10 6.90 Food security 13 7.69 17 7.71 22 7.55 16 8.44 22 7.18 16 7.19 15 7.47 11 7.45 33 7.39 12 6.17 5 6.60 15 6.87 12 6.92 Education 16 7.81 15 7.87 22 7.68 18 8.94 24 7.54 17 7.94 16 8.88 13 9.00 36 8.08 12 7.75 7 7.29 16 7.06 10 7.70 Social protection 15 6.80 15 7.53 21 7.19 17 7.88 22 7.05 16 7.19 16 7.63 10 7.30 34 7.74 12 6.42 5 6.80 14 7.07 10 7.10 Climate change 14 7.21 16 7.13 21 7.62 17 8.47 20 7.65 17 6.53 16 7.25 10 5.30 28 7.25 12 6.50 5 5.20 14 6.71 10 7.10 Agricultural development 15 7.80 16 8.38 23 7.57 16 8.56 25 7.80 17 8.06 17 8.71 14 8.36 34 7.94 13 7.69 6 5.83 14 7.21 12 7.42 *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic F. The Future Role of the World Bank Group in the Kyrgyz Republic (continued) Which of the following SHOULD the World Bank Group do to make itself of greater value in the Kyrgyz Republic? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government (Responses combined) Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Offer more i nnova tive fi na nci a l 31.3% 29.4% 38.5% 19.0% 16.1% 22.2% 14.3% 31.3% 17.8% 13.3% 20.0% 31.3% 28.6% products Ens ure grea ter s el ectivi ty i n i ts 0.0% 23.5% 11.5% 9.5% 9.7% 5.6% 14.3% 0.0% 22.2% 0.0% 0.0% 12.5% 7.1% work Provi de more a dequa te da ta/ knowl edge/s tatis tics /fi gures on 12.5% 0.0% 7.7% 4.8% 12.9% 16.7% 4.8% 0.0% 2.2% 13.3% 10.0% 6.3% 0.0% the Kyrgyz Republ i c’s economy Improve the competitivenes s of i ts fi na nci ng compa red to 6.3% 5.9% 19.2% 4.8% 6.5% 16.7% 9.5% 18.8% 6.7% 13.3% 30.0% 6.3% 28.6% ma rkets Rea ch out more to groups 12.5% 11.8% 15.4% 14.3% 22.6% 55.6% 38.1% 37.5% 62.2% 40.0% 0.0% 37.5% 21.4% outs i de of Government* Increa s e the l evel of ca pa ci ty 56.3% 29.4% 30.8% 19.0% 19.4% 11.1% 52.4% 18.7% 33.3% 33.3% 20.0% 37.5% 21.4% devel opment i n the country Improve the qua l i ty of i ts experts a s rel a ted to the Kyrgyz 0.0% 11.8% 7.7% 14.3% 9.7% 16.7% 4.8% 18.8% 6.7% 0.0% 20.0% 0.0% 7.1% Republ i c’s s peci fi c cha l l enges Offer more i nnova tive knowl edge 12.5% 5.9% 15.4% 19.0% 9.7% 22.2% 9.5% 12.5% 8.9% 13.3% 30.0% 6.3% 0.0% s ervi ces Col l a bora te more effectivel y wi th 31.3% 35.3% 11.5% 42.9% 29.0% 11.1% 9.5% 18.8% 6.7% 13.3% 50.0% 25.0% 42.9% Government cl i ents * Work fa s ter 0.0% 5.9% 7.7% 0.0% 16.1% 0.0% 4.8% 6.3% 4.4% 0.0% 0.0% 0.0% 21.4% Reduce the compl exi ty of obtai ni ng Worl d Ba nk Group 31.3% 11.8% 30.8% 28.6% 38.7% 5.6% 33.3% 25.0% 20.0% 46.7% 10.0% 31.3% 14.3% fi na nci ng Other 0.0% 5.9% 0.0% 9.5% 0.0% 5.6% 0.0% 6.3% 6.7% 6.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic G. Communication and Information Sharing How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government (Responses combined) Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Di rect contact wi th WBG 62.5% 31.3% 33.3% 42.9% 37.5% 44.4% 33.3% 31.3% 33.3% 40.0% 55.6% 58.8% 42.9% Worl d Ba nk Group’s s emi na rs / 56.3% 25.0% 44.4% 61.9% 78.1% 50.0% 66.7% 50.0% 40.0% 46.7% 88.9% 29.4% 42.9% works hops /conferences * Worl d Ba nk Group’s publ i ca tions 25.0% 25.0% 40.7% 9.5% 3.1% 33.3% 14.3% 25.0% 24.4% 20.0% 11.1% 29.4% 14.3% a nd other wri tten ma teri a l s Worl d Ba nk Group’s webs i te 31.3% 25.0% 37.0% 38.1% 15.6% 22.2% 14.3% 18.8% 28.9% 26.7% 11.1% 41.2% 35.7% Soci a l medi a (e.g., Fa cebook, 6.3% 6.3% 14.8% 14.3% 28.1% 11.1% 38.1% 12.5% 28.9% 33.3% 11.1% 11.8% 28.6% bl ogs , Twi tter, YouTube, Fl i ckr) e-News l etters 18.8% 50.0% 22.2% 19.0% 25.0% 27.8% 23.8% 31.3% 26.7% 26.7% 22.2% 29.4% 14.3% Other 0.0% 6.3% 0.0% 4.8% 3.1% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Office of the PMU/ Bilateral/ Financial Independent President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government Percentage of Respondents Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Yes 33.3% 68.8% 26.1% 47.4% 29.2% 37.5% 20.0% 26.7% 15.8% 26.7% 44.4% 35.3% 23.1% No 66.7% 31.3% 73.9% 52.6% 70.8% 62.5% 80.0% 73.3% 84.2% 73.3% 55.6% 64.7% 76.9% Do you have access to the Internet? Office of the PMU/ Bilateral/ Financial Independent President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government Percentage of Respondents Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Yes 100.0% 100.0% 96.4% 100.0% 89.7% 100.0% 95.2% 93.3% 95.5% 93.3% 100.0% 100.0% 92.3% No 3.6% 10.3% 4.8% 6.7% 4.5% 6.7% 7.7% Do you use/have used the World Bank Group website? Office of the PMU/ Bilateral/ Financial Independent President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government Percentage of Respondents Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Yes 61.5% 45.5% 44.4% 68.4% 29.6% 77.8% 42.9% 50.0% 62.8% 60.0% 55.6% 68.8% 33.3% No 38.5% 54.5% 55.6% 31.6% 70.4% 22.2% 57.1% 50.0% 37.2% 40.0% 44.4% 31.3% 66.7% 81 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic G. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites?* Office of the PMU/ Bilateral/ Financial Independent President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government Percentage of Respondents Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Yes 7.7% 38.5% 15.4% 42.1% 51.9% 11.1% 38.1% 14.3% 34.9% 57.1% 11.1% 43.8% 38.5% No 92.3% 61.5% 84.6% 57.9% 48.1% 88.9% 61.9% 85.7% 65.1% 42.9% 88.9% 56.3% 61.5% *Significantly different between stakeholder groups H. Background Information Which of the following describes most of your exposure to the World Bank Group in the Kyrgyz Republic? (Choose no more than TWO) Office of the PMU/ Bilateral/ Financial Independent Percentage of Respondents President/Prime Office of Employee of Consultant on Local Multilateral Private Sector/ NGO/ Government (Responses combined) Minister/Minister Parliamentarian a Ministry WBG project Government Agency Sector Private Bank CBO Media Institution Academia Other Obs erver* 11.8% 22.2% 3.0% 3.7% 22.6% 9.5% 52.6% 33.3% 41.3% 26.3% 16.7% 38.9% 33.3% Us e WBG reports /da ta * 17.6% 22.2% 18.2% 7.4% 16.1% 47.6% 21.1% 16.7% 34.8% 36.8% 25.0% 50.0% 11.1% Enga ge i n WBG rel a ted/ 35.3% 27.8% 27.3% 66.7% 41.9% 33.3% 15.8% 0.0% 39.1% 31.6% 41.7% 38.9% 22.2% s pons ored events /a cti vi ti es * Col l a bora te a s pa rt of my 64.7% 55.6% 72.7% 51.9% 35.5% 57.1% 21.1% 41.7% 15.2% 21.1% 66.7% 16.7% 33.3% profes s i ona l duti es * Us e WBG webs i te for 5.9% 11.1% 15.2% 7.4% 25.8% 9.5% 21.1% 25.0% 19.6% 15.8% 0.0% 27.8% 27.8% i nforma ti on, da ta , res ea rch, etc. *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic Appendix C: Responses to Indicator Questions by Location16 Bishkek N=225  Other Areas N=92 B. Overall Attitudes toward the World Bank Group Bishkek Other Areas N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in the Kyrgyz 217 5.93 2.43 86 5.52 2.70 Republic? (1-Not familiar at all, 10-Extremely familiar) Bishkek Other Areas N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 183 6.27 2.13 73 6.79 2.63 effectiveness in the Kyrgyz Republic. (1-Not effective at all, 10-Very effective) Bishkek Other Areas N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help the 163 6.77 2.27 72 7.15 2.53 Kyrgyz Republic solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in the Kyrgyz Republic? Bishkek Other Areas N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 191 6.65 2.43 80 7.10 2.41 development in the Kyrgyz Republic The WBG’s work is aligned with what I consider the development 184 6.42 2.19 74 6.68 2.38 priorities for the Kyrgyz Republic (1-Strongly disagree, 10-Strongly agree) 16 Only 317 respondents provided the information about their geographic location. Thus only these respondents were included in the analysis presented in this Appendix. 83 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in the Kyrgyz Republic, in terms of each of the following? Bishkek Other Areas N Mean SD N Mean SD Responsiveness to needs* 160 5.48 2.20 65 6.57 2.30 Flexibility (in terms of the institution’s products and services)* 152 5.75 2.00 60 6.72 2.26 Flexibility (in terms of changing country circumstances)* 158 5.63 2.04 62 6.74 2.12 Being inclusive 167 6.29 2.29 69 6.39 2.41 Openness (sharing data and other information) 169 6.77 2.29 65 6.66 2.64 Collaboration with the Government 175 7.59 2.07 68 7.41 2.34 The speed in which it gets things accomplished on the ground* 158 6.09 2.27 62 7.32 2.35 Ease of access to the people at the World Bank Group who are making 161 6.60 2.78 60 6.75 2.21 decisions important to my work Collaboration with civil society 147 5.93 2.52 71 6.52 2.45 Staff accessibility at the Local Country Office in the Kyrgyz Republic 172 6.78 2.60 57 6.19 2.51 Staff accessibility at the Headquarters in Washington 104 5.38 2.88 37 5.81 2.77 Collaboration with other donors and development partners 140 6.51 2.51 54 6.78 2.60 Collaboration with the private sector 130 5.58 2.31 61 5.72 2.41 Straightforwardness and honesty 156 6.73 2.72 62 7.11 2.71 Treating clients and stakeholders in the Kyrgyz Republic with respect 170 7.64 2.44 60 7.38 2.56 Being a long-term partner 162 7.90 2.29 57 7.54 2.66 (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations. C. World Bank Group’s Sectoral Effectiveness and Results Bishkek Other Areas N Mean SD N Mean SD To what extent does the WBG’s work help to achieve development results 158 6.33 2.04 66 7.03 2.27 in the Kyrgyz Republic?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations. To what extent do you agree with the following statements about the World Bank Group in the Kyrgyz Republic? Bishkek Other Areas N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of the 162 6.35 2.33 64 6.80 2.32 Kyrgyz Republic The World Bank Group meets the Kyrgyz Republic’s needs for knowledge 167 6.40 2.39 62 6.39 2.10 services (1-Strongly disagree, 10-Strongly agree) 84 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic D. The World Bank Group’s Knowledge Work and Activities In the Kyrgyz Republic, to what extent do you believe that the World Bank Group’s knowledge work and activities: Bishkek Other Areas N Mean SD N Mean SD Are adaptable to the Kyrgyz Republic’s specific development challenges 137 6.48 2.33 56 7.02 2.28 and country circumstances (1-To no degree at all, 10-To a very significant degree) Bishkek Other Areas N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge work and activities make to development results in your 174 7.88 2.14 69 7.74 2.06 country? Overall, how would you rate the technical quality of the World Bank 153 7.21 2.14 64 7.12 2.41 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Bishkek Other Areas N Mean SD N Mean SD The World Bank Group takes decisions quickly in the Kyrgyz Republic* 110 6.23 2.47 48 7.31 2.31 Where country systems are adequate, the World Bank Group makes 114 7.14 2.44 54 7.78 2.38 appropriate use of them (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations. 85 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic Appendix D: Responses to Select Questions by Collaboration with the WBG17 Currently collaborating with the WBG N=151  Not collaborating with the WBG N=157 B. Overall Attitudes toward the World Bank Group Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in the Kyrgyz 141 6.82 2.17 153 4.86 2.42 Republic?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 132 6.98 2.05 116 5.72 2.29 effectiveness in the Kyrgyz Republic.* (1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help the 125 7.37 2.12 101 6.34 2.44 Kyrgyz Republic solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. 17 Only 308 respondents provided the information about their collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this Appendix. 86 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in the Kyrgyz Republic, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in the Kyrgyz Republic? (Choose no more than THREE) Percentage of Respondents Currently collaborating Not collaborating (Responses combined) with the WBG with the WBG Health 14.7% 14.0% Transport (e.g., roads, bridges, transportation) 8.4% 6.0% Agricultural development 34.3% 28.0% Global/regional integration 5.6% 4.7% Job creation/employment 21.0% 30.0% Public administration and public service delivery 34.3% 26.0% Social protection (e.g., pensions, targeted social assistance) 6.3% 6.7% Rural development 19.6% 16.7% Foreign direct investment 11.9% 7.3% Education 17.5% 22.0% Energy 7.0% 3.3% Financial markets 2.8% 0.7% Urban development 2.8% 4.7% Environmental sustainability 2.1% 6.0% Economic growth 24.5% 24.7% Private sector development 11.9% 16.7% Water and sanitation 9.8% 6.0% Food security 6.3% 6.0% Climate change (e.g., mitigation, adaptation) 5.6% 4.0% Information and communications technology 4.2% 7.3% Trade and exports 4.9% 7.3% Gender equity and equality of opportunity* 2.1% 7.3% Law and justice (e.g., judicial system) 6.3% 7.3% Business environment and investment climate 14.0% 14.0% Management of natural resources and physical infrastructure 6.3% 6.7% Poverty reduction 9.8% 10.0% Disaster management 1.4% 1.3% *Significantly different between those who collaborate with the WBG and those who do not. To what extent do you agree with the following statements about the World Bank Group’s work in the Kyrgyz Republic? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 130 7.22 2.19 131 6.29 2.55 development in the Kyrgyz Republic* The WBG’s work is aligned with what I consider the development priorities 123 7.16 2.11 126 5.85 2.19 for the Kyrgyz Republic* (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not. 87 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in the Kyrgyz Republic, in terms of each of the following? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Responsiveness to needs* 120 6.21 2.26 99 5.21 2.12 Flexibility (in terms of the institution’s products and services)* 114 6.52 2.06 91 5.37 2.03 Flexibility (in terms of changing country circumstances)* 114 6.50 2.11 97 5.23 1.94 Being inclusive* 121 7.06 2.17 105 5.36 2.19 Openness (sharing data and other information)* 120 7.23 2.18 106 6.10 2.49 Collaboration with the Government* 121 7.92 1.90 113 7.08 2.31 The speed in which it gets things accomplished on the ground* 114 6.95 2.23 98 5.72 2.31 Ease of access to the people at the World Bank Group who are making 117 7.54 2.31 97 5.51 2.60 decisions important to my work* Collaboration with civil society* 98 6.79 2.28 112 5.50 2.57 Staff accessibility at the Local Country Office in the Kyrgyz Republic* 114 7.47 2.32 107 5.68 2.54 Staff accessibility at the Headquarters in Washington* 70 6.54 2.68 66 4.48 2.62 Collaboration with other donors and development partners* 101 7.31 2.22 87 5.75 2.63 Collaboration with the private sector* 93 6.16 2.20 91 5.07 2.38 Straightforwardness and honesty* 112 7.21 2.47 97 6.34 2.91 Treating clients and stakeholders in the Kyrgyz Republic with respect* 115 8.03 2.14 106 7.00 2.68 Being a long-term partner* 109 8.46 1.89 103 7.15 2.66 (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. 88 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic C. World Bank Group’s Sectoral Effectiveness and Results The World Bank Group has emphasized the main objective to improve governance in its strategy with the Government of the Kyrgyz Republic, focusing on the following areas of economic development. How would you rate the EFFECTIVENESS of the World Bank Group’s support in these areas over the past two years (2014-2015)? Please rate the EFFECTIVENESS of the three key clusters of interventions of the World Bank Group’s strategy. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Public administration and public service delivery* 86 6.24 2.52 81 5.01 2.45 Business environment and investment climate* 79 6.59 2.26 73 5.38 2.22 Management of natural resources and physical infrastructure* 68 6.10 2.31 66 4.79 2.30 (1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WBG and those who do not. Please rate the EFFECTIVENESS of the World Bank Group’s work in the following areas of development . Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Information and communications technology 60 6.35 2.46 69 5.51 2.38 Transport (e.g., roads, bridges, transportation)* 76 6.88 2.27 70 5.90 2.58 Law and justice (e.g., judicial system)* 57 5.63 2.48 68 4.76 2.24 Urban development 63 6.19 2.29 77 5.39 2.49 Environmental sustainability* 76 6.96 2.32 71 5.07 2.43 Poverty reduction* 86 6.84 2.36 90 5.81 2.50 Private sector development* 75 6.20 2.34 81 5.42 2.39 Foreign direct investment* 76 6.83 2.51 74 5.82 2.50 Water and sanitation* 78 7.03 2.29 86 5.64 2.62 Trade and exports 63 5.89 2.35 64 5.38 2.49 Economic growth* 72 6.46 2.46 81 5.59 2.44 Health 74 6.58 2.21 84 5.93 2.51 Disaster management* 66 6.70 2.37 61 5.44 2.43 Job creation/employment* 67 5.90 2.42 76 4.87 2.12 Financial markets 60 6.32 2.10 65 5.54 2.43 Gender equity and equality of opportunity* 66 7.17 2.06 72 5.90 2.63 Energy* 69 6.71 2.14 76 5.74 2.54 Rural development* 76 6.76 2.34 77 5.57 2.61 Global/regional integration* 64 6.47 2.48 55 5.02 2.39 Food security* 67 6.79 2.27 69 5.38 2.30 Education* 76 6.79 2.32 90 5.77 2.64 Social protection (e.g., pensions, targeted social assistance)* 66 6.11 2.35 70 5.06 2.59 Climate change (e.g., mitigation, adaptation)* 61 6.49 2.32 61 5.26 2.55 Agricultural development 83 6.78 2.33 79 6.10 2.62 (1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WBG and those who do not. 89 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic C. World Bank Group’s Sectoral Effectiveness and Results (continued) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent does the WBG’s work help to achieve development results in 109 6.98 1.97 106 6.08 2.18 the Kyrgyz Republic?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. To what extent do you agree with the following statements about the World Bank Group in the Kyrgyz Republic? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The WBG's financial instruments meet the needs of the Kyrgyz Republic* 112 6.90 2.11 107 5.94 2.41 The WBG meets the Kyrgyz Republic’s needs for knowledge services* 109 6.98 2.15 113 5.75 2.36 (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the WBG measures and corrects its work in 100 6.81 2.09 83 5.65 1.76 real time in the Kyrgyz Republic?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. D. The World Bank Group’s Knowledge Work and Activities In the Kyrgyz Republic, to what extent do you believe that the World Bank Group’s knowledge work and activities : Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Are timely 100 6.82 2.17 91 6.18 2.36 Include appropriate level of stakeholder involvement during preparation* 101 7.12 2.12 94 5.98 2.14 Lead to practical solutions* 99 6.96 2.22 86 5.84 2.37 Are accessible (well written and easy to understand)* 109 7.24 2.20 98 6.15 2.35 Are source of relevant information on global good practices* 103 7.39 2.26 100 6.59 2.41 Are adequately disseminated* 105 6.92 2.44 94 5.71 2.38 Are translated enough into local language* 94 6.63 2.70 93 5.52 2.72 Are adaptable to the Kyrgyz Republic’s specific development challenges and 100 7.06 2.28 86 6.06 2.25 country circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. 90 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic D. The World Bank Group’s Knowledge Work and Activities (continued) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge 114 7.96 1.94 120 7.75 2.27 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 108 7.55 2.13 99 6.79 2.25 knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between those who collaborate with the WBG and those who do not. E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 92 7.62 2.24 60 6.02 2.76 The World Bank Group effectively monitors and evaluates the projects and 103 7.38 2.54 95 6.54 2.49 programs it supports* The World Bank Group’s approvals and reviews are done in a timely 104 7.37 2.36 75 6.53 2.34 fashion* The World Bank Group’s “Safeguard Policy” requirements are reasonable 65 7.38 2.04 49 6.88 2.43 The World Bank Group’s conditions on its lending are reasonable 82 7.37 2.31 63 6.56 2.71 The World Bank Group takes decisions quickly in the Kyrgyz Republic* 91 6.87 2.32 63 6.00 2.57 Working with the World Bank Group increases the Kyrgyz Republic’s 107 7.63 2.26 94 7.11 2.52 institutional capacity Where country systems are adequate, the World Bank Group makes 91 7.51 2.26 69 6.96 2.61 appropriate use of them The World Bank Group provides effective implementation support* 108 7.55 2.40 88 6.57 2.38 *Significantly different between those who collaborate with the WBG and those who do not. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe that the WBG’s work helps to find solutions 93 6.84 2.54 83 5.87 2.40 that promote private public partnerships in the Kyrgyz Republic?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not. 91 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic F. The Future Role of the World Bank Group in the Kyrgyz Republic Looking forward, and taking into account limited resources, how IMPORTANT is it for the World Bank Group to EMPHASIZE the following areas of development with the Government of the Kyrgyz Republic in the near future (2016-2017)? Please rate the IMPORTANCE of the three key clusters of interventions of the World Bank Group’s strategy . Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Public administration and public service delivery 104 8.11 2.13 112 7.96 2.49 Business environment and investment climate 98 8.07 2.07 112 7.60 2.35 Management of natural resources and physical infrastructure 98 7.66 2.17 109 7.29 2.39 (1-Not important at all, 10-Very important) Please rate the IMPORTANCE of the World Bank Group’s involvement in the f ollowing areas of development. Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Information and communications technology 93 7.19 2.27 106 7.19 2.68 Transport (e.g., roads, bridges, transportation) 97 7.79 2.10 110 7.19 2.63 Law and justice (e.g., judicial system) 93 7.42 2.26 107 7.42 2.66 Urban development 90 7.46 2.28 109 7.17 2.55 Environmental sustainability 101 7.44 2.11 109 7.48 2.36 Poverty reduction 99 8.26 1.97 116 7.82 2.41 Private sector development 99 7.93 2.15 113 7.63 2.50 Foreign direct investment 100 8.22 2.03 112 7.91 2.39 Water and sanitation 98 7.96 2.05 111 7.50 2.51 Trade and exports 91 7.43 2.03 107 7.21 2.58 Economic growth 90 8.24 1.95 115 7.71 2.61 Health 96 8.10 1.91 111 7.88 2.46 Disaster management 90 7.32 2.09 104 6.93 2.82 Job creation/employment 94 8.13 2.04 112 7.61 2.56 Financial markets* 91 7.66 2.00 101 6.98 2.51 Gender equity and equality of opportunity 92 6.97 2.49 106 6.28 2.74 Energy 95 7.81 2.04 108 7.48 2.62 Rural development 100 8.02 2.20 113 7.52 2.80 Global/regional integration* 90 7.48 2.00 100 6.71 2.71 Food security* 97 7.77 2.04 108 6.98 2.73 Education 105 8.08 1.98 115 7.83 2.52 Social protection (e.g., pensions, targeted social assistance) 95 7.58 2.09 109 6.97 2.73 Climate change (e.g., mitigation, adaptation)* 95 7.48 2.13 102 6.71 2.76 Agricultural development 104 8.00 2.17 114 7.69 2.63 (1-Not important at all, 10-Very important) *Significantly different between those who collaborate with the WBG and those who do not. 92 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 88 6.92 2.15 68 6.99 2.43 I find the information on the World Bank Group’s websites useful. 88 7.43 2.31 69 7.20 2.44 The World Bank Group’s social media channels are valuable sources of 66 7.38 2.23 68 6.18 2.79 information about the institution* When I need information from the World Bank Group I know how to find it* 97 7.54 2.45 89 6.46 2.89 The World Bank Group is responsive to my information requests and 83 7.81 2.22 53 6.25 2.96 inquiries* *Significantly different between those who collaborate with the WBG and those who do not. 93 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic Appendix E: Responses to Select Questions by Year18 Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. To reduce the influence of the former, the samples from both FY13 and FY16 were weighted to have equivalent stakeholder groups. Original Distribution Percentage of Respondents FY13 FY16 Office of the President/Prime Minister/Minister 4.9% 5.6% Government institutions (includes office of Parliamentarian, employees of ministries, independent government institutions, 11.0% 31.7% PMU/Consultants on WBG supported projects, and judiciary) Bilateral/multilateral agencies 12.8% 6.9% Private sector (includes financial sector/private banks) 8.5% 12.7% Academia 11.0% 5.9% Media 6.1% 6.2% Civil society (includes NGOs/CBOs, private foundations, trade 23.8% 19.0% unions, and youth groups) Local government 22.0% 12.1% Total Number of Respondents (Un-Weighted) 164 306 (Note, respondents who indicated Other were excluded.) The weighted stakeholder breakdown is presented below: Weighted Distribution Percentage of Respondents FY13 FY16 Office of the President/Prime Minister/Minister 5.2% 5.2% Government Institutions 20.9% 20.9% Bilateral/Multilateral Agency 10.2% 10.2% Private Sector 10.5% 10.5% Academia 8.4% 8.4% Media 6.3% 6.3% Civil Society 20.9% 20.9% Local Government 17.6% 17.6% Total Number of Respondents (Weighted) 158 300 All data presented in this Appendix are weighted. As a result, means of the FY16 data and the total number of respondents indicated will be slightly different than the aggregated responses in Appendix A. Similarly, responses from FY13 respondents and the total number of respondents indicated may differ from those reported in the FY13 COS report. 18 Only those questions that were asked in the FY ’13 and FY ’16 country opinion surveys, with similar response scales/options, are presented. 94 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic B. Overall Attitudes toward the World Bank Group FY13 FY16 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in the Kyrgyz 157 6.21 2.08 286 5.66 2.49 Republic?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY16 and FY13 respondents. FY13 FY16 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 145 6.11 1.98 240 6.28 2.28 effectiveness in the Kyrgyz Republic. (1-Not effective at all, 10-Very effective) FY13 FY16 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help the Kyrgyz Republic solve its most complicated development 130 6.61 2.04 224 6.81 2.43 challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in the Kyrgyz Republic? FY13 FY16 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 143 6.67 2.26 255 6.73 2.43 development in the Kyrgyz Republic The World Bank Group’s work is aligned with what I consider the 144 6.03 2.09 241 6.40 2.26 development priorities for the Kyrgyz Republic (1-Strongly disagree, 10-Strongly agree) To what extent is the World Bank Group an effective development partner in the Kyrgyz Republic in terms of each of the following? FY13 FY16 N Mean SD N Mean SD Responsiveness to needs 129 5.56 2.21 213 5.80 2.29 Flexibility (in terms of the institution’s products and services) 131 5.55 2.10 202 5.93 2.14 Flexibility (in terms of changing country circumstances) 126 5.48 2.12 209 5.88 2.14 Being inclusive 128 6.10 2.16 223 6.11 2.33 Openness (sharing data and other information) 131 6.33 2.11 220 6.58 2.39 Collaboration with the Government 128 7.62 1.90 227 7.55 2.15 Collaboration with civil society 124 6.19 2.26 213 6.02 2.50 Staff accessibility at the Local Country Office in the Kyrgyz Republic 130 6.60 2.48 216 6.50 2.60 Staff accessibility at the Headquarters in Washington 92 5.03 2.71 131 5.44 2.79 Collaboration with other donors and development partners* 103 7.26 1.86 186 6.56 2.58 Straightforwardness and honesty 102 6.80 2.00 207 6.72 2.75 (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY16 and FY13 respondents. 95 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic C. World Bank Group’s Effectiveness and Results Please rate the EFFECTIVENESS of the World Bank Group’s work in the following areas of development. FY13 FY16 N Mean SD N Mean SD Information and communications technology* 102 5.10 2.07 129 5.90 2.40 Transport (e.g., roads, bridges, transportation) 116 6.15 2.34 144 6.47 2.37 Law and justice (e.g., judicial system)* 95 4.42 2.40 124 5.26 2.37 Urban development 108 5.45 2.45 137 5.74 2.34 Environmental sustainability 97 5.47 2.54 143 5.99 2.49 Poverty reduction 125 5.85 2.50 177 6.32 2.46 Private sector development 109 5.46 2.21 161 5.87 2.43 Foreign direct investment 109 6.06 2.30 150 6.33 2.53 Water and sanitation 122 6.27 2.37 165 6.38 2.54 Trade and exports 91 5.46 2.22 129 5.71 2.41 Economic growth 109 5.49 2.26 153 5.99 2.45 Health 114 6.22 2.30 157 6.32 2.36 Disaster management 96 5.54 2.34 126 6.09 2.43 Job creation/employment* 104 4.35 2.30 143 5.38 2.23 Financial markets* 85 5.29 2.40 126 6.00 2.26 Energy* 107 5.33 2.27 143 6.23 2.40 Rural development 115 5.76 2.43 153 6.22 2.59 Global/regional integration 85 5.28 2.13 119 5.81 2.52 Food security* 103 5.26 2.17 136 6.07 2.32 Education* 116 5.54 2.30 163 6.18 2.49 Social protection (e.g., pensions, targeted social assistance) 103 5.22 2.50 140 5.65 2.51 Climate change (e.g., mitigation, adaptation)* 80 5.02 2.73 124 5.82 2.43 Agricultural development* 115 5.54 2.52 162 6.49 2.50 (1-Not effective at all, 10-Very effective) *Significantly different between FY16 and FY13 respondents. FY13 FY16 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 151 6.09 1.94 215 6.53 2.16 development results in the Kyrgyz Republic?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY16 and FY13 respondents. To what extent do you agree with the following statements about the World Bank Group in the Kyrgyz Republic? FY13 FY16 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of the Kyrgyz 143 6.17 2.34 217 6.34 2.35 Republic The World Bank Group meets the Kyrgyz Republic’s needs for knowledge 136 6.44 2.16 215 6.38 2.33 services (1-Strongly disagree, 10-Strongly agree) 96 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY13 FY16 Weekly 5.9% 3.0% Monthly 12.7% 12.7% A few times a year 32.9% 35.1% Rarely 41.5% 33.8% Never* 7.1% 15.4% *Significantly different between FY16 and FY13 respondents. In the Kyrgyz Republic, to what extent do you believe that the World Bank Group’s knowledge work and activities : FY13 FY16 N Mean SD N Mean SD Are timely 129 6.13 2.12 184 6.57 2.32 Include appropriate level of stakeholder involvement during preparation 123 6.09 2.12 191 6.49 2.23 Lead to practical solutions 129 6.38 2.07 179 6.42 2.41 Are accessible (well written and easy to understand) 132 6.30 2.28 204 6.70 2.33 Are source of relevant information on global good practices 128 6.69 2.16 197 7.01 2.37 Are adequately disseminated* 130 5.68 2.57 198 6.36 2.48 Are translated enough into local language 124 6.53 2.52 183 6.20 2.74 Are adaptable to the Kyrgyz Republic’s specific development challenges and 123 6.42 1.99 186 6.63 2.30 country circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY16 and FY13 respondents. FY13 FY16 N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG’s knowledge 139 6.62 2.14 229 7.71 2.15 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's 135 6.98 1.97 208 7.15 2.17 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY16 and FY13 respondents 97 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? FY13 FY16 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 123 6.19 2.31 149 6.83 2.60 The World Bank Group effectively monitors and evaluates the projects and 133 6.61 2.19 194 6.92 2.56 programs it supports The World Bank Group’s approvals and reviews are done in a timely fashion 120 6.70 2.22 173 7.04 2.40 The World Bank Group’s “Safeguard Policy” requirements are reasonable 88 6.58 2.16 110 7.08 2.22 The World Bank Group’s conditions on its lending are reasonable* 108 6.26 2.31 137 7.00 2.54 Working with the World Bank Group increases the Kyrgyz Republic’s 126 6.94 2.05 197 7.41 2.43 institutional capacity Where country systems are adequate, the World Bank Group makes 105 6.42 2.39 158 7.30 2.47 appropriate use of them* The World Bank Group provides effective implementation support 124 6.85 2.13 192 7.10 2.47 (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY16 and FY13 respondents. G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents FY13 FY16 Yes 16.4% 30.2% No 83.6% 69.8% *Significantly different between FY16 and FY13 respondents. Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY13 FY16 Yes 21.7% 18.1% No 78.3% 81.9% Were you able to obtain this information? Percentage of Respondents FY13 FY16 Yes 77.8% 87.6% No 22.2% 12.4% Do you have access to the Internet? Percentage of Respondents FY13 FY16 Yes 91.8% 95.6% No 8.2% 4.4% Do you use/have used the World Bank Group website? Percentage of Respondents FY13 FY16 Yes 62.2% 55.1% No 37.8% 44.9% 98 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY13 FY16 High speed/WiFi 74.5% 85.2% Dial-up 25.5% 14.8% *Significantly different between FY16 and FY13 respondents. Please rate how much you agree with the following statements. FY13 FY16 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 113 6.36 2.35 146 6.91 2.29 I find the information on the World Bank Group’s websites useful. 116 6.90 2.24 151 7.34 2.34 When I need information from the World Bank Group I know how to find it 130 6.81 2.68 179 6.94 2.69 The World Bank Group is responsive to my information requests and 99 6.46 2.63 131 7.13 2.64 inquiries (1-Strongly disagree, 10-Strongly agree) H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Percentage of Respondents FY13 FY16 Yes 46.5% 46.9% No 53.5% 53.1% Which of the following describes most of your exposure to the World Bank Group in the Kyrgyz Republic? (Choose no more than TWO) Percentage of Respondents (Responses combined) FY13 FY16 Observer 19.5% 25.0% Use World Bank Group reports/data 22.9% 27.5% Engage in World Bank Group related/sponsored events/activities 28.1% 35.7% Collaborate as part of my professional duties 43.0% 37.7% Use World Bank Group website for information, data, research, etc. 18.1% 17.8% 99 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Which of the following Which of the following describes your exposure to the World Bank in the Kyrgyz Republic? (Choose no more than 2) describes your level of interaction with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not Currently No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Indicator Question Collaborating Collaborating Overa l l , pl ea s e ra te your i mpres s i on of the Worl d Ba nk Group’s 5.72 6.98 6.63 5.78 6.45 6.41 6.23 6.79 6.33 6.58 6.41 6.58 effecti venes s i n the Kyrgyz Republ i c. Overa l l the Worl d Ba nk Group currentl y pl a ys a rel eva nt rol e i n devel opment 6.29 7.22 7.02 6.33 6.81 6.94 6.76 7.01 6.65 7.10 6.85 6.85 i n the Kyrgyz Republ i c The Worl d Ba nk Group’s work i s a l i gned wi th wha t I cons i der the 5.85 7.16 6.82 5.65 6.43 6.86 6.49 6.66 6.35 6.81 6.54 6.61 devel opment pri ori ti es for the Kyrgyz Republ i c Res pons i venes s to needs 5.21 6.21 5.76 5.84 5.76 5.81 5.70 5.91 5.83 5.72 5.82 5.58 Fl exi bi l i ty (i n terms of the i ns ti tuti on’s products a nd s ervi ces ) 5.37 6.52 6.06 5.69 6.07 5.75 5.91 6.11 5.88 6.10 5.99 5.92 Fl exi bi l i ty (i n terms of cha ngi ng country ci rcums ta nces ) 5.23 6.50 5.90 5.93 5.99 5.69 5.96 5.81 5.81 6.02 5.94 5.74 Bei ng i ncl us i ve 5.36 7.06 6.52 5.60 6.33 6.25 6.25 6.40 5.87 6.89 6.39 5.92 Opennes s (s ha ri ng da ta a nd other i nforma ti on) 6.10 7.23 6.91 6.10 6.75 6.70 6.73 6.75 6.52 7.00 6.73 6.74 Col l a bora ti on wi th the Government 7.08 7.92 7.74 7.02 7.50 7.77 7.45 7.81 7.50 7.67 7.60 7.48 The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the ground 5.72 6.95 6.46 6.15 6.40 6.35 6.40 6.36 6.28 6.52 6.38 6.42 Ea s e of a cces s to the peopl e a t the Worl d Ba nk Group who a re ma ki ng 5.51 7.54 6.99 5.31 6.70 6.52 6.35 7.17 6.37 6.98 6.71 6.35 deci s i ons i mporta nt to my work Col l a bora ti on wi th ci vi l s oci ety 5.50 6.79 6.34 5.63 6.01 6.53 6.18 6.13 6.01 6.37 6.17 6.12 Sta ff a cces s i bi l i ty a t the Loca l Country Offi ce i n the Kyrgyz Republ i c 5.68 7.47 7.04 5.32 6.59 6.78 6.42 7.03 6.46 6.86 6.67 6.50 Sta ff a cces s i bi l i ty a t the Hea dqua rters i n Wa s hi ngton 4.48 6.54 5.91 4.21 5.51 5.59 5.29 5.94 5.29 5.78 5.48 5.75 Col l a bora ti on wi th other donors a nd devel opment pa rtners 5.75 7.31 6.85 5.76 6.49 6.90 6.31 7.12 6.43 6.81 6.64 6.46 Col l a bora ti on wi th the pri va te s ector 5.07 6.16 5.91 4.72 5.49 5.96 5.57 5.71 5.23 6.12 5.72 5.22 Stra i ghtforwa rdnes s a nd hones ty 6.34 7.21 7.02 6.10 6.71 7.14 6.92 6.68 6.73 6.95 6.91 6.50 Trea ti ng cl i ents a nd s ta kehol ders i n the Kyrgyz Republ i c wi th res pect 7.00 8.03 7.84 6.46 7.45 7.80 7.42 7.77 7.37 7.78 7.58 7.37 Bei ng a l ong-term pa rtner 7.15 8.46 7.89 7.34 7.81 7.68 7.73 7.87 7.54 8.05 7.85 7.43 To wha t extent does the Worl d Ba nk Group’s work hel p to a chi eve 6.08 6.98 6.69 5.98 6.57 6.39 6.39 6.76 6.34 6.72 6.46 6.79 devel opment res ul ts i n the Kyrgyz Republ i c? The WBG’s fi na nci a l i ns truments meet the needs of the Kyrgyz Republ i c 5.94 6.90 6.61 6.00 6.48 6.42 6.27 6.84 6.30 6.67 6.43 6.61 The WBG meets the Kyrgyz Republ i c’s needs for knowl edge s ervi ces 5.75 6.98 6.69 5.84 6.34 6.85 6.33 6.80 6.41 6.59 6.47 6.58 Are a da pta bl e to the Kyrgyz Republ i c’s s peci fi c devel opment cha l l enges a nd 6.06 7.06 6.88 5.86 6.57 6.92 6.61 6.79 6.68 6.67 6.56 7.14 country ci rcums ta nces Overa l l , how s i gni fi ca nt a contri buti on do you bel i eve the WBG’s knowl edge 7.75 7.96 7.97 7.51 7.79 8.03 7.91 7.75 7.79 7.94 7.79 8.15 work a nd a cti vi ti es ma ke to devel opment res ul ts i n your country? Overa l l , how woul d you ra te the techni ca l qua l i ty of the Worl d Ba nk Group's 6.79 7.55 7.38 6.80 7.13 7.53 7.09 7.53 7.27 7.22 7.24 7.26 knowl edge work a nd a cti vi ti es ? The WBG ta kes deci s i ons qui ckl y i n the Kyrgyz Republ i c 6.00 6.87 6.75 5.78 6.47 6.76 6.38 6.85 6.69 6.40 6.52 6.73 Where country s ys tems a re a dequa te, the Worl d Ba nk Group ma kes 6.96 7.51 7.48 6.94 7.36 7.36 7.16 7.74 7.36 7.36 7.37 7.31 a ppropri a te us e of them Yellow highlight indicates significant difference between Yes and No means. 100 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic Appendix G: The Kyrgyz Republic FY 2016 Questionnaire World Bank Group Country Survey FY16 – Kyrgyz Republic The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in the Kyrgyz Republic or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in the Kyrgyz Republic, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in the Kyrgyz Republic. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING THE KYRGYZ REPUBLIC A1. In general would you say that the Kyrgyz Republic is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 101 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in the Kyrgyz Republic. Please identify which of the following you consider the most important development priorities in the Kyrgyz Republic? (Choose no more than THREE) 1 Global/regional integration 15 Health 2 Food security 16 Climate change (e.g., mitigation, adaptation) Public administration and public service delivery (i.e., anti-corruption, public financial 3 17 Poverty reduction management, public expenditure, fiscal system reform, health and education services) Social protection (e.g., pensions, targeted social 4 18 Transport (e.g., roads, bridges, transportation) assistance) 5 Private sector development 19 Education 6 Foreign direct investment 20 Agricultural development 7 Urban development 21 Trade and exports 8 Energy 22 Law and justice (e.g., judicial system) 9 Job creation/employment 23 Business environment and investment climate Management of natural resources and physical 10 Rural development 24 infrastructure (e.g., oil, gas, mining) 11 Financial markets 25 Economic growth 12 Water and sanitation 26 Disaster management 13 Environmental sustainability 27 Information and communications technology 14 Gender equity and equality of opportunity 102 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION A: GENERAL ISSUES A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in the Kyrgyz Republic? (Choose no more than THREE) 1 Water and sanitation 14 Foreign direct investment 2 Gender equity and equality of opportunity 15 Energy Public administration and public service delivery (i.e., anti-corruption, public financial management, 3 Rural development 16 public expenditure, fiscal system reform, health and education services) 4 Climate change (e.g., mitigation, adaptation) 17 Private sector development Management of natural resources and physical 5 Global/regional integration 18 infrastructure (e.g., oil, gas, mining) 6 Economic growth 19 Environmental sustainability 7 Urban development 20 Health 8 Business environment and investment climate 21 Agricultural development Social protection (e.g., pensions, targeted social 9 22 Disaster management assistance) 10 Law and justice (e.g., judicial system) 23 Job creation/employment 11 Transport (e.g., roads, bridges, transportation) 24 Financial markets 12 Information and communications technology 25 Trade and exports 13 Education 26 Food security 103 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in the Kyrgyz Republic? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in the Kyrgyz Republic? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 104 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in the Kyrgyz Republic? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in the Kyrgyz Republic. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help the Kyrgyz Republic solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in the Kyrgyz Republic, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in the Kyrgyz Republic? (Choose no more than THREE) 1 Health 15 Economic growth 2 Transport (e.g., roads, bridges, transportation) 16 Private sector development 3 Agricultural development 17 Water and sanitation 4 Global/regional integration 18 Food security 5 Job creation/employment 19 Climate change (e.g., mitigation, adaptation) Public administration and public service delivery (i.e., anti-corruption, public financial management, 6 20 Information and communications technology public expenditure, fiscal system reform, health and education services) Social protection (e.g., pensions, targeted social 7 21 Trade and exports assistance) 8 Rural development 22 Gender equity and equality of opportunity 9 Foreign direct investment 23 Law and justice (e.g., judicial system) 10 Education 24 Business environment and investment climate Management of natural resources and physical 11 Energy 25 infrastructure (e.g., oil, gas, mining) 12 Financial markets 26 Poverty reduction 13 Urban development 27 Disaster management 14 Environmental sustainability 105 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in the Kyrgyz Republic? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in the Kyrgyz Republic? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible at the Local Country Office in the Kyrgyz Republic 12 Staff too inaccessible at the Headquarters in Washington 13 Imposing technocratic solutions without regard to political realities 14 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 15 Not aligned with other donors’ work 16 Not aligned with country priorities 17 Not adequately sensitive to political/social realities in the Kyrgyz Republic 18 Other (please specify): __________________________________________________ 19 Don’t know 106 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in the Kyrgyz Republic? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in the Kyrgyz Republic? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government Other (please specify): 10 5 Private sector _____________________________________ 6 Academia/think tanks/research institutes 11 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in the Kyrgyz Republic? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in the Kyrgyz Republic The World Bank Group’s work is aligned with what I B11 consider the development priorities for the Kyrgyz 1 2 3 4 5 6 7 8 9 10  Republic 107 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in the Kyrgyz Republic, in terms of each of the following? To no To a very Don't degree at significant know all degree B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B19 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  Staff accessibility at the Local Country Office in the B21 1 2 3 4 5 6 7 8 9 10  Kyrgyz Republic Staff accessibility at the Headquarters in B22 1 2 3 4 5 6 7 8 9 10  Washington Collaboration with other donors and development B23 1 2 3 4 5 6 7 8 9 10  partners B24 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B25 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in the Kyrgyz B26 1 2 3 4 5 6 7 8 9 10  Republic with respect B27 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B28. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 108 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. The World Bank Group has emphasized the main objective to improve governance in its strategy with the Government of the Kyrgyz Republic, focusing on the following areas of economic development. How would you rate the EFFECTIVENESS of the World Bank Group’s support in these areas over the past two years (2014-2015)? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Please rate the EFFECTIVENESS of the three key clusters of interventions of the World Bank Group’s strategy Public administration and public service delivery (i.e., anti-corruption, public financial management, public 1 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform, health and education services) 2 Business environment and investment climate 1 2 3 4 5 6 7 8 9 10  Management of natural resources and physical 3 1 2 3 4 5 6 7 8 9 10  infrastructure (e.g., oil, gas, mining) Please rate the EFFECTIVENESS of the World Bank Group’s work in the foll owing areas of development 4 Information and communications technology 1 2 3 4 5 6 7 8 9 10  5 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  9 Poverty reduction 1 2 3 4 5 6 7 8 9 10  10 Private sector development 1 2 3 4 5 6 7 8 9 10  11 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  12 Water and sanitation 1 2 3 4 5 6 7 8 9 10  13 Trade and exports 1 2 3 4 5 6 7 8 9 10  14 Economic growth 1 2 3 4 5 6 7 8 9 10  15 Health 1 2 3 4 5 6 7 8 9 10  16 Disaster management 1 2 3 4 5 6 7 8 9 10  17 Job creation/employment 1 2 3 4 5 6 7 8 9 10  18 Financial markets 1 2 3 4 5 6 7 8 9 10  19 Gender equity and equality of opportunity 1 2 3 4 5 6 7 8 9 10  20 Energy 1 2 3 4 5 6 7 8 9 10  21 Rural development 1 2 3 4 5 6 7 8 9 10  22 Global/regional integration 1 2 3 4 5 6 7 8 9 10  23 Food security 1 2 3 4 5 6 7 8 9 10  24 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 25 1 2 3 4 5 6 7 8 9 10  assistance) 26 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  27 Agricultural development 1 2 3 4 5 6 7 8 9 10  109 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. To what extent does the World Bank Group’s work help to achieve development results in the Kyrgyz Republic? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in the Kyrgyz Republic? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C3 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of the Kyrgyz Republic The World Bank Group meets the Kyrgyz C4 Republic’s needs for knowledge services (e.g., 1 2 3 4 5 6 7 8 9 10  research, analysis, data, technical assistance) C5. To what extent do you believe the World Bank Group measures and corrects its work in real time in the Kyrgyz Republic? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 110 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In the Kyrgyz Republic, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to the Kyrgyz Republic’s D9 specific development challenges and 1 2 3 4 5 6 7 8 9 10  country circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 111 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in the Kyrgyz Republic Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  the Kyrgyz Republic’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in the Kyrgyz Republic? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in the Kyrgyz Republic? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 the Kyrgyz Republic The World Bank Group is not sufficiently selective in the Kyrgyz Republic, and it is involved in too many areas of 2 development. 3 Don’t know 112 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN THE KYRGYZ REPUBLIC F1. Looking forward, and taking into account limited resources, how IMPORTANT is it for the World Bank Group to EMPHASIZE the following areas of development with the Government of the Kyrgyz Republic in the near future (2016-2017)? Not important Very Don't at all important know Please rate the IMPORTANCE of the three key clusters of interventions of the World Bank Group’s strategy Public administration and public service delivery (i.e., anti-corruption, public financial management, public 1 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform, health and education services) 2 Business environment and investment climate 1 2 3 4 5 6 7 8 9 10  Management of natural resources and physical 3 1 2 3 4 5 6 7 8 9 10  infrastructure (e.g., oil, gas, mining) Please rate the IMPORTANCE of the World Bank Group’s involvement in the following areas of development 4 Information and communications technology 1 2 3 4 5 6 7 8 9 10  5 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  9 Poverty reduction 1 2 3 4 5 6 7 8 9 10  10 Private sector development 1 2 3 4 5 6 7 8 9 10  11 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  12 Water and sanitation 1 2 3 4 5 6 7 8 9 10  13 Trade and exports 1 2 3 4 5 6 7 8 9 10  14 Economic growth 1 2 3 4 5 6 7 8 9 10  15 Health 1 2 3 4 5 6 7 8 9 10  16 Disaster management 1 2 3 4 5 6 7 8 9 10  17 Job creation/employment 1 2 3 4 5 6 7 8 9 10  18 Financial markets 1 2 3 4 5 6 7 8 9 10  19 Gender equity and equality of opportunity 1 2 3 4 5 6 7 8 9 10  20 Energy 1 2 3 4 5 6 7 8 9 10  21 Rural development 1 2 3 4 5 6 7 8 9 10  22 Global/regional integration 1 2 3 4 5 6 7 8 9 10  23 Food security 1 2 3 4 5 6 7 8 9 10  24 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 25 1 2 3 4 5 6 7 8 9 10  assistance) 26 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  27 Agricultural development 1 2 3 4 5 6 7 8 9 10  113 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN THE KYRGYZ REPUBLIC F2. Which of the following SHOULD the World Bank Group do to make itself of greater value in the Kyrgyz Republic? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on the Kyrgyz Republic’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to the Kyrgyz Republic’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ F3. When considering the combination of services that the World Bank Group offers in the Kyrgyz Republic, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in the Kyrgyz Republic? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for the Kyrgyz Republic 6 Don’t know 114 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in the Kyrgyz Republic? (Choose no more than TWO) Social media (e.g., blogs, Facebook, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face Social media (e.g., blogs, Facebook, Twitter, 1 5 to face meetings/discussions) YouTube, Flickr) World Bank Group’s seminars/workshops/ 2 6 e-Newsletters conferences World Bank Group’s publications and other 3 written materials 7 Other (please specify): ____________________ 4 World Bank Group’s website Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you have access to the Internet? Yes No G8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G9 Yes No Twitter, YouTube, and Flickr)? 115 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION G: COMMUNICATION AND INFORMATION SHARING G10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 116 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in the Kyrgyz Republic? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 117 World Bank Group Country Opinion Survey 2016: The Kyrgyz Republic SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in the Kyrgyz Republic? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in the Kyrgyz Republic? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Bishkek 2 Oblast centers 3 Small towns 4 Other Thank you for completing the survey! 118