88032 Argentina Country Opinion Survey Report (July 2012 - June 2013) The World Bank Argentina Country Survey 2012 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues facing Argentina ..................................................9 V. Overall Attitudes toward the World Bank .................................13 VI. Sectoral Effectiveness................................................................19 VII. World Bank Knowledge and Instruments ..................................23 VIII. How the World Bank Operates ..................................................31 IX. The Future Role of the World Bank in Argentina .......................34 X. Communication and Openness..................................................36 XI. Appendices ................................................................................41 2 The World Bank Argentina Country Survey 2012 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Argentina perceive the Bank;  Obtain systematic feedback from stakeholders in Argentina regarding:  Their views regarding the general environment in Argentina;  Their overall attitudes toward the World Bank in Argentina;  Overall impressions of the World Bank ’s effectiveness and results, knowledge and research, and communication and information sharing in Argentina; and  Perceptions of the World Bank’s future role in Argentina.  Use data to help inform the Argentina country partnership strategy. II. Methodology In May-July, 2012, 279 stakeholders of the World Bank in Argentina were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President, Prime Minister, Minister, or Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; academia/research institutes/think tanks; and the judiciary branch. A total of 104 stakeholders participated in the country survey (37%). Importantly, this survey was administered electronically – respondents were emailed invitations to participate and the questionnaire was completed online. Respondents were asked about: general issues facing Argentina, their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge; working with the World Bank; the Bank’s future role in Argentina; and the Bank’s communication and information sharing in Argentina. A. General Issues Facing Argentina: Respondents were asked to indicate whether Argentina is headed in the right direction, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty and generating economic growth in Argentina. 3 The World Bank Argentina Country Survey 2012 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Argentina, Bank staff preparedness, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the most and least effective instruments in helping to reduce poverty in Argentina, and with which groups the Bank should work more. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in Argentina, the extent to which the Bank meets Argentina’s need for financial instruments and knowledge services, and the Bank’s level of effectiveness across twenty-two development areas, such as economic growth, poverty reduction, governance, and others. D. The World Bank’s Knowledge: Respondents were asked to indicate the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank’s knowledge/research, including how significant of a contribution the Bank’ s knowledge and research make to development results and the technical quality of the Bank’s knowledge and research. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank’s “Safeguard Policy” requirements being reasonable, working with the World Bank increasing Argentina’s institutional capacity, and the Bank disbursing funds promptly. F. The Future Role of the World Bank in Argentina: Respondents were asked to indicate what the Bank should do to make itself of greater value in Argentina. G. Communication and Information Sharing: Respondents were asked to indicate where they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s website and PIC. Respondents were asked about their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Argentina, and their geographic location. In addition, when possible, responses from respondents completing this year’s country survey were compared to responses from the 253 respondents (29% response rate) who completed the country survey in FY 2010 and the 279 respondents (53% response rate) who completed the survey in FY 2005. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Argentina Country Survey 2012 III. Demographics of the Sample Current Position  For further analyses, respondents from PMUs were combined with consultants/ contractors working on Bank-supported projects/programs; the small number of respondents from local government, multilateral agencies, private sector organizations, private foundations, financial sector/private banks, independent government institutions, and the media were included in the “Other” category. Note there were no respondents from the office of the President, Prime Minister, or Parliamentarian; bilateral agencies; CBOs; trade unions; and the judiciary branch. Percentage of Respondents (N=102) 0% 10% 20% 30% 40% PMU 35% Consultant/ contractor working on World 12% Bank supported project/program NGO 11% Academia/ research institute/ think tank 10% Employee of a Ministry/ Ministerial 9% Department/ Implementation Agency Office of Minister 6% Local Government office or staff 5% Private sector organization 3% Media 3% Multilateral agency 2% Private foundation 2% Independent Government Institution 2% Financial sector/ private bank 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank Argentina Country Survey 2012 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=104) 0% 5% 10% 15% Monitoring and evaluation 13% Agricultural development 11% Basic infrastructure 10% Trade and exports 10% Information and communications technology 9% Law and justice 6% Public financial management 5% Environmental sustainability 4% Financial markets 4% Poverty reduction 4% Crime and violence 3% Health 3% Anti corruption 2% Climate change 2% Disaster management 2% Equality of opportunity 2% Foreign direct investment 2% Gender 2% Governance 2% Social protection 2% Education 1% Food security 1% Job creation/employment 1% Natural resource management 1% Regional integration 1% Regulatory framework 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank Argentina Country Survey 2012 III. Demographics of the Sample (continued) Geographic Location  Responses across both geographic locations for all country survey questions can be found in the Appendix (see page 73). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=104) 0% 20% 40% 60% 80% 100% Buenos Aires 76% Provinces 24% “Which best represents your geographic location?” (Respondents chose from a list.) Collaboration with and Exposure to the World Bank  Differences in responding to indicator questions based on collaborating with and exposure to the World Bank in Argentina can be found in the Appendix (see page 89). Percentage of Respondents (N=104) 0% 20% 40% 60% 80% 100% Yes 71% No 29% “Currently, do you professionally collaborate/work with the World Bank in your country? Percentage of Respondents (N=99) 0% 20% 40% 60% 80% 100% Engage in World Bank related/sponsored 53% events/activities Collaborate as part of my professional duties 53% Use World Bank reports/data 29% Use World Bank website for information, data, 19% research, etc. Observer (i.e., follow in media, discuss in informal 11% conversations, etc.) “Which of the following describes most of your exposure to the World Bank in Argentina? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 7 The World Bank Argentina Country Survey 2012 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the Bank received a mean rating of 7.3; this was significantly higher than the mean rating received in the FY ’10 country survey (6.8). Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 PMU/ Consultant/ contractor working on 7.6 World Bank supported project/program Office of Minister 7.3 Employee of a Ministry/ Ministerial 7.2 Department/ Implementation Agency NGO 7.0 Other 6.8 Academia/ research institute/ think tank 6.4 “How familiar are you with the work of the World Bank in Argentina, on a ten point scale? (1 - "Not familiar at all", 10 - "Extremely familiar") 8 The World Bank Argentina Country Survey 2012 IV. General Issues facing Argentina Headed in the Right Direction  A plurality of respondents across most stakeholder groups indicated that Argentina was headed in the right direction, except respondents from academia/research institutes/think tanks who were more likely to indicate that Argentina was headed in the wrong direction. Percentage of Respondents (N=98) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% The right direction 47% The wrong direction 24% Not sure 29% "In general would you say that Argentina is headed in ... ?” (Respondents chose from a list.) 9 The World Bank Argentina Country Survey 2012 IV. General Issues facing Argentina (continued) Development Priority  In the FY ’10 country survey*, reducing poverty (35%) and government effectiveness/ governance (34%) were considered the most important development priorities for Argentina. Percentage of Respondents (N=103) 0% 10% 20% 30% 40% 50% Poverty reduction 18% 16% 10% 44% Equality of opportunity 24% 6% 8% 38% Education 10% 9% 9% 27% Economic growth 7% 13% 4% 23% Governance 7% 7% 8% 21% Job creation/employment 4% 6% 9% 18% Crime and violence 7% 4% 5% 16% Anti corruption 6% 5% 4% 15% Natural resource management 5% 7% 13% Public financial management 3% 9% 13% Basic infrastructure 5% 5% 11% Health 6% 4% 11% Domestic private sector development 4% 5% 9% Public sector reform 2%4% 7% Regional integration 3% 2% 6% Environmental sustainability 4% 6% Regulatory framework 2% 4% Rural development 2% 4% Most important Energy 2% 4% Second most important Third most important Trade and exports 3% Transport 3% When considering development priorities, which ONE development priority below is the most important in Argentina? Which ONE is the second most important priority? Which ONE is the third most important priority? (Respondents chose from a list.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’10 survey. 10 The World Bank Argentina Country Survey 2012 IV. General Issues facing Argentina (continued) Reducing Poverty  In the FY ’10 country survey*, respondents indicated that education (51%) and increasing employment (41%) would contribute most to poverty reduction in Argentina. Percentage of Respondents (N=104) 0% 10% 20% 30% 40% 50% 60% Environmental sustainability 52% Crime and violence 42% Trade and exports 37% Transport 35% Economic growth 17% Equality of opportunity 16% Health 15% Rural development 14% Energy 13% Natural resource management 11% Job creation/employment 7% Social protection 6% Agricultural development 5% Disaster management 5% Gender 5% Governance 4% Public sector reform 4% Basic infrastructure 3% Public financial management 3% Urban development 3% Foreign direct investment 3% “Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Argentina?” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 10 survey. 11 The World Bank Argentina Country Survey 2012 IV. General Issues facing Argentina (continued) Economic Growth  In the FY ’10 country survey*, respondents indicated that improving access to and/or quality of education (42%) and improving governance (34%) would contribute most to generating faster economic growth in Argentina. Percentage of Respondents (N=104) 0% 5% 10% 15% 20% 25% 30% 35% 40% Climate change 36% Regulatory framework 31% Environmental sustainability 28% Natural resource management 23% Anti corruption 22% Agricultural development 21% Transport 20% Basic infrastructure 13% Regional integration 13% Gender 13% Social protection 11% Crime and violence 11% Disaster management 10% Poverty reduction 10% Financial markets 8% Trade and exports 7% Water and sanitation 6% Urban development 6% Education 5% Energy 4% “Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Argentina? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 10 survey. 12 The World Bank Argentina Country Survey 2012 V. Overall Attitudes toward the World Bank Focusing World Bank Resources  In the FY ’10 country survey*, respondents indicated that the Bank should focus on reducing poverty (35%), improving basic infrastructure (30%), and increasing access to education (29%) in Argentina. Percentage of Respondents (N=104) 0% 10% 20% 30% 40% Job creation/employment 33% Transport 29% Health 24% Trade and exports 20% Regulatory framework 20% Social protection 18% Rural development 16% Agricultural development 14% Financial markets 13% Urban development 13% Poverty reduction 12% Natural resource management 10% Education 9% Economic growth 9% Public sector reform 8% Energy 8% Crime and violence 7% Equality of opportunity 7% Governance 6% Public financial management 6% “When thinking about how the World Bank can have the most impact on development results in Argentina, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Argentina? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 10 survey. 13 The World Bank Argentina Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) The World Bank’s Overall Effectiveness (Indicator Question)  Across all respondents, ratings of the World Bank’s overall effectiveness in Argentina received a mean rating of 6.2; this was statistically similar to the mean rating received in the FY ’10 country survey (6.2), but significantly higher than the mean rating received in the FY ’05 country survey (5.6).  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 Office of Minister 7.2 Other 6.5 Employee of a Ministry/ Ministerial 6.4 Department/ Implementation Agency PMU/ Consultant/ contractor working on 6.1 World Bank supported project/program Academia/ research institute/ think tank 5.9 NGO 5.8 “Overall, please rate your impression of the World Bank’s effectiveness in Argentina, on a ten point scale." (1-"Not effective at all", 10-"Very effective") 14 The World Bank Argentina Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for the World Bank helping achieve development results in Argentina. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 Office of Minister 6.5 Academia/ research institute/ think tank 6.3 Employee of a Ministry/ Ministerial 6.2 Department/ Implementation Agency Other 5.9 PMU/ Consultant/ contractor working on 5.8 World Bank supported project/program NGO 5.8 “To what extent does the World Bank's work help achieve development results in Argentina, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 15 The World Bank Argentina Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for the World Bank’s staff being well prepared to help Argentina solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.7 Office of Minister 7.7 Academia/ research institute/ think tank 7.3 Other 7.2 NGO 7.0 Employee of a Ministry/ Ministerial 6.9 Department/ Implementation Agency PMU/ Consultant/ contractor working on 6.3 World Bank supported project/program "To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Argentina solve its most complicated development challenges, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 16 The World Bank Argentina Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Greatest Value  Respondents in the FY ’10 country survey* indicated that the Bank’s greatest values to Argentina were lending when others won’t (49%) and financial resources (46%). Percentage of Respondents (N=103) 0% 20% 40% 60% 80% Financial resources 60% 13% 73% Technical assistance 14% 23% 37% Training/capacity building 8% 17% 25% Linkage to non-Bank expertise 7% 14% 21% Studies/analyses 5% 11% 16% Policy advice 5% 9% 14% 1% Convening/facilitating 8% 9% 1% Other 2% 3% Greatest value Data Second greatest value 2% “When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Argentina?” (Respondents chose from a list.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 10 survey. 17 The World Bank Argentina Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  Respondents in the FY ’10 survey* indicated that the Bank’s greatest weaknesses in its work were not exploring alternative policy options (53%), being too bureaucratic in its operational policies and procedures (51%), and imposing technocratic solutions without regard to political realities (50%) in Argentina. Percentage of Respondents (N=103) 0% 10% 20% 30% 40% 50% 60% Imposing technocratic solutions without 53% regard to political realities Too influenced by developed countries 37% World Bank processes too slow and complex 31% Not exploring alternative policy options 22% Not willing to honestly criticize policies and 18% reform efforts in the country Not enough public disclosure of its work 14% Arrogant in its approach 8% Staff too inaccessible 7% Other 1% “Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Argentina? (Choose maximum of TWO)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 10 survey. 18 The World Bank Argentina Country Survey 2012 VI. Sectoral Effectiveness Specific Areas of Effectiveness Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 7.0 Communicable/non-communicable diseases 6.8 Transport 6.6 Environmental sustainability 6.6 Basic infrastructure 6.6 Water and sanitation 6.6 Rural development 6.5 Agricultural development 6.1 Education 6.1 Climate change 6.0 Urban development 5.9 Energy 5.9 Economic growth 5.9 Equality of opportunity 5.6 Poverty reduction 5.5 Public sector reform 5.5 Disaster management 5.5 Social protection 5.3 Natural resource management 5.3 Public financial management 5.3 Job creation/employment 5.2 Domestic private sector development 5.1 (1-"Not effective at all", 10-"Very effective") 19 The World Bank Argentina Country Survey 2012 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were no significant stakeholder differences in their ratings of the Bank’s effectiveness across these twenty-two areas, except “Public sector reform”. Employees of ministries/ministerial departments/implementation agencies had significantly lower ratings than respondents from NGOs.  There were no significant differences in ratings of the Bank’s effectiveness across geographic locations, except “Natural resource management”. Respondents from provinces had significantly higher ratings than respondents from Buenos Aires.  Responses across all stakeholder groups, geographic locations, and country surveys can be found in the Appendices. 20 The World Bank Argentina Country Survey 2012 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significantly higher ratings for the Bank’s effectiveness at health, agricultural development, education, climate change, economic growth, and poverty reduction compared to respondents in the FY ’10 country survey. Respondents in this year’s country survey also gave significantly higher ratings for the Bank’s effectiveness at health, basic infrastructure, agricultural development, education, economic growth, and poverty reduction compared to respondents in the FY ’05 country survey. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.0 Health^* 5.1 5.7 6.6 Basic infrastructure^ 6.3 6.0 6.1 Agricultural development^* 5.1 5.1 6.1 Education^* 4.9 5.4 6.0 Climate change* 4.4 5.9 Economic growth^* 4.9 5.0 5.5 Poverty reduction^* 4.4 5.0 5.5 Public sector reform 5.1 5.0 5.3 Social protection 5.2 5.6 5.3 Natural resource management 5.5 5.7 5.3 Public financial management 5.1 FY 2012 4.9 FY 2010 5.1 Domestic private sector development 5.1 FY 2005 4.9 (^ FY 2012 significantily different from FY 2005. *FY 2012 significantly different from FY 2010.) 21 The World Bank Argentina Country Survey 2012 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Argentina, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-two specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results i ncrease. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development r esults.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Argentina. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at economic growth;  The Bank’s effectiveness at natural resource management;  The Bank’s effectiveness at public sector reform;  The Bank’s effectiveness at domestic private sector development; and  The Bank’s effectiveness at public financial management.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Argentina, suggesting that ratings of effectiveness in tho se specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at domestic private sector development;  The Bank’s effectiveness at economic growth;  The Bank’s effectiveness at natural resource management; and  The Bank’s effectiveness at social protection. 22 The World Bank Argentina Country Survey 2012 VII. World Bank Knowledge and Instruments Knowledge: Meeting Argentina’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for the World Bank meeting Argentina’s needs for knowledge services . Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 Employee of a Ministry/ Ministerial 6.7 Department/ Implementation Agency Office of Minister 6.6 NGO 6.0 PMU/ Consultant/ contractor working on 5.8 World Bank supported project/program Academia/ research institute/ think tank 5.8 Other 5.6 “The World Bank meets Argentina's needs for knowledge services (e.g., research analysis, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") 23 The World Bank Argentina Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research  Respondents in the FY ’10 country survey indicated that it would be most valuable for the Bank to focus on education (33%) and poverty (29%) in Argentina. Percentage of Respondents (N=104) 0% 5% 10% 15% 20% 25% 30% Gender 30% Transport 24% Natural resource management 21% Poverty reduction 20% Agricultural development 17% Disaster management 15% Job creation/employment 15% Health 14% Trade and exports 14% Economic growth 13% Energy 13% Public sector reform 13% Crime and violence 11% Governance 11% Rural development 10% Urban development 9% Social protection 8% Regional integration 6% Basic infrastructure 6% Water and sanitation 5% “When thinking about the development challenges in Argentina, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’10 survey. 24 The World Bank Argentina Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for the World Bank’s knowledge and research effectiveness at all five of these aspects. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Providing support for program 6.8 implementation Enhancing your knowledge and/or skills 6.3 Contributing to good policy making 6.1 Raising your awareness of the particular topic 5.7 Stimulating public debate/dialogue 5.6 “How effective do you believe the World Bank’s knowledge and research are at… in Argentina?" (1-"Not effective at all", 10-"Very effective") 25 The World Bank Argentina Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Qualities  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for these qualities of the World Bank’s knowledge and research. Mean Rating 1 2 3 4 5 6 7 8 9 10 A source of relevant information on global 6.4 good practices Are accessible (well written and easy to 6.1 understand) Are relevant to Argentina's development 5.8 priorities Are timely 5.7 Are appropriately translated 5.7 Provide feasible recommendations 5.6 Are adaptable to Argentina's specific development challenges and country 5.4 circumstances* Are adequately disseminated 5.2 “To what extent do you believe that the World Bank’s knowledge and research... in Argentina?" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 26 The World Bank Argentina Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Contribution (Indicator Question)  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for the significance of the contribution that the World Bank’s knowledge and research make to development results in Argentina. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 Office of Minister 6.7 Other 6.1 Academia/ research institute/ think tank 5.8 NGO 5.8 Employee of a Ministry/ Ministerial 5.7 Department/ Implementation Agency PMU/ Consultant/ contractor working on 5.4 World Bank supported project/program “Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? (1-"Not significant at all", 10-"Very significant") 27 The World Bank Argentina Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Technical Quality (Indicator Question)  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for the technical quality of the World Bank’s knowledge and research. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 Other 7.6 Office of Minister 7.5 Academia/ research institute/ think tank 7.2 NGO 7.1 Employee of a Ministry/ Ministerial 6.8 Department/ Implementation Agency PMU/ Consultant/ contractor working on 6.5 World Bank supported project/program “Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale?" (1-"Very low technical quality", 10-"Very high technical quality") 28 The World Bank Argentina Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Most Effective Percentage of Respondents (N=104) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Investment lending 83% Policy based lending/ budget support to the 34% Government Technical assistance 31% Capacity development 27% Knowledge products/services 14% Trust Fund management 8% Other 2% Don’t know 1% “Which World Bank instruments do you believe are the MOST effective in reducing poverty in Argentina? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) Instruments: Least Effective Percentage of Respondents (N=104) 0% 10% 20% 30% 40% Knowledge products/services 35% Other 33% Policy based lending/ budget support to the 32% Government Trust Fund management 31% Don’t know 25% Capacity development 17% Technical assistance 17% Investment lending 10% “Which World Bank instruments do you believe are the LEAST effective in reducing poverty in Argentina? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 29 The World Bank Argentina Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Meeting Argentina’s Needs (Indicator Question)  Respondents across all stakeholder groups and both geographic locations had statistically similar levels of agreement that the Bank’s financial instruments meet Argentina’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 Employee of a Ministry/ Ministerial 6.7 Department/ Implementation Agency Office of Minister 6.6 PMU/ Consultant/ contractor working on 6.3 World Bank supported project/program Other 5.9 NGO 5.7 Academia/ research institute/ think tank 5.3 “The World Bank's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs Argentina" (1-"Strongly disagree", 10-"Strongly agree") 30 The World Bank Argentina Country Survey 2012 VIII. How the World Bank Operates The World Bank’s Work in Argentina  Respondents in this year’s country survey had significantly higher levels of agreement that the Bank is aligned with respondents’ development priorities, and that the Bank plays a relevant role in Argentina’s development compared to respondents from the FY ’05 country survey.  Respondents across all stakeholder groups and both geographic locations had statistically similar levels of agreement in this year’s country survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.3 The World Bank treats clients and 7.3 stakeholders in Argentina with respect 6.9 5.8 The World Bank’s work is aligned with what I consider the development priorities for this 5.6 country^ 4.8 5.6 FY 2012 Overall the World Bank currently plays a 5.4 FY 2010 relevant role in development in Argentina^ 4.8 FY 2005 “To what extent do you agree with the following statements about the World Bank’s work in Argentina, on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") (^ FY 2012 significantily different from FY 2005.) 31 The World Bank Argentina Country Survey 2012 VIII. How the World Bank Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly higher levels of agreement that the World Bank imposes reasonable conditions on its lending compared to respondents from the FY ’05 country survey.  Respondents across all stakeholder groups and both geographic locations had statistically similar levels of agreement in this year’s country survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.9 The World Bank disburses funds promptly 7.1 6.4 The World Bank’s teams and visits are well 6.8 coordinated The World Bank effectively monitors and 6.7 6.6 evaluates the projects and programs it supports 6.4 The World Bank provides effective 6.7 implementation support Working with the World Bank increases 6.5 6.4 Argentina's institutional capacity 6.0 Where country systems are adequate, the 6.4 World Bank makes appropriate use of them* The World Bank’s "Safeguard Policy" 6.3 requirements are reasonable The World Bank imposes reasonable conditions 6.2 6.2 on its lending^ 5.6 The World Bank ensures consistency and 6.1 FY 2012 continuity through staff changes FY 2010 The World Bank’s approvals and reviews are 5.9 FY 2005 done in a timely fashion “To what extent do you agree/disagree with the following statements, on on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") *Indicator Question (^ FY 2012 significantily different from FY 2005.) 32 The World Bank Argentina Country Survey 2012 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Respondents across all stakeholder groups and both geographic locations had statistically similar ratings for all of these aspects of the Bank being an effective development partner. Mean Rating 1 2 3 4 5 6 7 8 9 10 Staff accessibility 6.9 Follow through over time 6.7 Openness (sharing data and other 6.6 information)* Collaboration with the Government* 6.5 Collaboration with other donors* 6.3 Straightforwardness and honesty 6.3 Collaboration with groups outside of the 6.0 Government* Responsiveness* 6.0 Being inclusive 5.7 Flexibility (in terms of changing country 5.5 circumstances) Flexibility (in terms of the World Bank's 5.4 products and services) “To what extent is the World Bank an effective development partner in Argentina in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 33 The World Bank Argentina Country Survey 2012 IX. The Future Role of the World Bank in Argentina Making the Bank of Greater Value  Respondents in the FY ’10 country survey also indicated that the World Bank should reduce the complexity of obtaining Bank financing (26%) and focus primarily on advice and advocacy issues (22%) as top priorities for the Bank in making itself of greater value in Argentina. Percentage of Respondents (N=104) 0% 10% 20% 30% 40% Reduce the complexity of obtaining World 39% Bank financing Focus primarily on advocacy issues 36% Improve the quality of its experts as related 21% to Argentina's specific challenges Offer more innovative financial products 21% Improve the competitiveness of its financing 17% compared to markets Offer more innovative knowledge services 17% Work faster 16% Provide more adequate data/ knowledge/ 13% statistics/ figures on Argentina's economy Ensure greater selectivity in its work 6% Other 4% “Which of the following SHOULD the World Bank do to make itself of greater value in Argentina? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 34 The World Bank Argentina Country Survey 2012 IX. The Future Role of the World Bank in Argentina (continued) Collaborating in Argentina  Respondents indicated that the World Bank should collaborate more closely with local government, academia/think tanks/research institutes, and NGOs to ensure better development results in Argentina. Majority of respondents from the Office of Minister, PMUs/consultants/contractors working on Bank supported projects/programs, and employees of ministries/ministerial departments/implementation agencies indicated that the Bank should collaborate more with local government. Respondents from NGOs and academia/think tanks/research institutes tended to indicate that the Bank should work more with NGOs and academia/think tanks/research institutes.  Respondents in the FY ’10 country survey also indicated local government ( 51%) as a top group, which the World Bank should work with more closely. Percentage of Respondents (N=104) 0% 10% 20% 30% 40% 50% 60% Local Government 56% Academia/ think tanks/ research institutes 36% NGOs 32% Beneficiaries 21% Private sector 19% Community Based Organizations (CBOs) 17% Parliament 10% Media 4% Other 2% “In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank work with more in your country to ensure better development results there?” (Respondents chose from a list. Responses combined.) 35 The World Bank Argentina Country Survey 2012 X. Communication and Openness Information Sources  Respondents in the FY ’10 country survey* indicated that they got most of their information about economic and social development issues in Argentina from local newspapers (57%) and the Internet (56%). Percentage of Respondents (N=102) 0% 10% 20% 30% 40% 50% 60% 70% 80% Local newspapers 75% Internet 71% Local radio 17% International newspapers 11% International television 8% Local television 4% Social media (Facebook, Twitter, Youtube) 3% Blogs 3% Other 2% “How do you get most of your information about economic and social development issues in Argentina? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’12 survey were provided in the FY ’ 10 survey. 36 The World Bank Argentina Country Survey 2012 X. Communication and Openness (continued) Information Sources (continued) Percentage of Respondents (N=104) 0% 10% 20% 30% 40% 50% 60% World Bank seminars/ workshops/ 56% conferences e-Newsletters 44% Direct contact with World Bank (i.e., face 35% to face meetings/discussions) World Bank publications and other written 26% materials World Bank website 19% World Bank Public Information Center 11% Instant messaging 5% Social media (Facebook, Twitter, Youtube) 4% Blogs 1% “How would you prefer to receive information from the World Bank? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 37 The World Bank Argentina Country Survey 2012 X. Communication and Openness (continued) Access to Information Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use more data from the World Bank as a 5.9 result of the organization’s Open Data policy “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Website Usage  Significantly higher number of respondents in this year’s country survey indicated that they used the World Bank’s country website compared to respondents in the FY ’10 and FY ’05 country surveys. Percentage of Respondents (FY 2012 N=90; FY 2010 N=223; FY 2005 N=201) 0% 10% 20% 30% 40% 50% 60% 70% 80% 62% The World Bank's country website 43% FY 2012 34% FY 2010 FY 2005 38% The World Bank's main website 57% 66% “Which do you primarily use ?” (Respondents chose from a list.) 38 The World Bank Argentina Country Survey 2012 X. Communication and Openness (continued) Website Evaluation  Respondents in this year’s country survey had significantly lower levels of agreement that they find the information on Bank websites useful and that Bank websites are easy to navigate compared to respondents in the FY ’10 country survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank’s 6.7 websites useful* 7.3 FY 2012 FY 2010 I find the World Bank websites easy to 6.1 navigate* 6.8 “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) (* FY 2012 significantily different from FY 2010.) Information Sharing  Respondents from Buenos Aires (7.0) had significantly lower levels of agreement that the World Bank is responsive to their information requests and inquiries compared to respondents from provinces (8.3) in this year’s country survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank is responsive to my 7.3 information requests and inquiries 7.3 FY 2012 FY 2010 When I need information from the World 6.4 Bank I know how to find it 6.7 “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) 39 The World Bank Argentina Country Survey 2012 X. Communication and Openness (continued) Public Information Centers (PICs)  Respondents from NGOs (7.7) and academia/think tanks/research institutes (7.4) had significantly higher levels of agreement that the World Bank’s PIC is a valuable source of information related to development in Argentina compared to respondents from PMUs/consultants/contractors working on Bank supported projects/programs (5.2) and respondents from the Office of Minister (5.5). Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank’s PIC is a valuable source of information related to development in 6.0 Argentina “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) 40 The World Bank Argentina Country Survey 2012 XI. Appendices A. Responses to All Questions across All Respondents ..................... 42 B. Responses to All Questions by Stakeholder Groups ..................... 54 C. Responses to All Questions by Geographic Location .................... 71 D. Responses to All Questions by Year .............................................. 84 E. Indicator Questions as a Function of Exposure to the Bank .......... 87 F. World Bank Client Survey 2012 – Argentina Questionnaire ......... 88 ARGENTINA 41 The World Bank Argentina Country Survey 2012 Appendix A: Responses to All Questions across All Respondents (N=104) A. General Issues facing Argentina Percentage of Respondents 1. In general would you say that Argentina is headed in...? (N=98) The right direction 46.9% The wrong direction 24.5% Not sure 28.6% 2. When considering development priorities, which ONE Percentage of Respondents (N=103) development priority below is the most important in Argentina? Which ONE is the second most important Most 2nd Most 3rd Most priority? Which ONE is the third most important priority? Important Important Important Combined Poverty reduction 18.4% 15.5% 9.7% 43.7% Equality of opportunity 24.3% 5.8% 7.8% 37.9% Education 9.7% 8.7% 8.7% 27.2% Economic growth 6.8% 12.6% 3.9% 23.3% Governance 6.8% 6.8% 7.8% 21.4% Job creation/employment 3.9% 5.8% 8.7% 18.4% Crime and violence 6.8% 3.9% 4.9% 15.5% Anti corruption 5.8% 4.9% 3.9% 14.6% Natural resource management 1.0% 4.9% 6.8% 12.6% Public financial management 1.0% 2.9% 8.7% 12.6% Basic infrastructure 1.0% 4.9% 4.9% 10.7% Health 1.0% 5.8% 3.9% 10.7% Domestic private sector development 0.0% 3.9% 4.9% 8.7% Public sector reform 1.0% 1.9% 3.9% 6.8% Regional integration 2.9% 1.9% 1.0% 5.8% Environmental sustainability 3.9% 1.9% 0.0% 5.8% Regulatory framework 0.0% 1.9% 1.9% 3.9% Rural development 1.9% 1.0% 1.0% 3.9% Energy 1.9% 1.0% 1.0% 3.9% Trade and exports 0.0% 0.0% 2.9% 2.9% Transport 1.0% 1.0% 1.0% 2.9% Foreign direct investment 0.0% 1.0% 0.0% 1.0% Agricultural development 1.0% 0.0% 0.0% 1.0% Water and sanitation 0.0% 0.0% 1.0% 1.0% Urban development 0.0% 1.0% 0.0% 1.0% Climate change 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 42 The World Bank Argentina Country Survey 2012 A. General Issues facing Argentina (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Argentina? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=104) Environmental sustainability 51.9% Crime and violence 42.3% Trade and exports 36.5% Transport 34.6% Economic growth 17.3% Equality of opportunity 16.3% Health 15.4% Rural development 13.5% Energy 12.5% Natural resource management 10.6% Job creation/employment 6.7% Social protection 5.8% Agricultural development 4.8% Disaster management 4.8% Gender 4.8% Governance 3.8% Public sector reform 3.8% Basic infrastructure 2.9% Public financial management 2.9% Urban development 2.9% Foreign direct investment 2.9% Water and sanitation 1.0% Climate change 1.0% Regional integration 1.0% Regulatory framework 0.0% Anti corruption 0.0% Education 0.0% Financial markets 0.0% Domestic private sector development 0.0% 43 The World Bank Argentina Country Survey 2012 A. General Issues facing Argentina (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating Percentage of Respondents economic growth in Argentina? (Choose no more than THREE) (Responses Combined; N=104) Climate change 35.6% Regulatory framework 30.8% Environmental sustainability 27.9% Natural resource management 23.1% Anti corruption 22.1% Agricultural development 21.2% Transport 20.2% Basic infrastructure 12.5% Regional integration 12.5% Gender 12.5% Social protection 10.6% Crime and violence 10.6% Disaster management 9.6% Poverty reduction 9.6% Financial markets 7.7% Trade and exports 6.7% Water and sanitation 5.8% Urban development 5.8% Education 4.8% Energy 3.8% Domestic private sector development 2.9% Public financial management 1.9% Governance 1.0% Public sector reform 1.0% Job creation/employment 0.0% Equality of opportunity 0.0% Health 0.0% Rural development 0.0% Foreign direct investment 0.0% B. Overall Attitudes toward the World Bank Familiarity N Mean SD 1. How familiar are you with the work of the World Bank in Argentina, on a ten- 103 7.25 1.63 point scale? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness in 100 6.20 1.72 Argentina, on a ten-point scale. (1-Not effective at all, 10-Very effective) Staff Preparedness N Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Argentina solve its most complicated 99 6.73 1.95 development challenges, on a ten point scale? 44 The World Bank Argentina Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Argentina, in which sectoral areas do you believe the World Bank should focus most of its attention and Percentage of Respondents resources in Argentina? (Choose no more than THREE) (Responses Combined; N=104) Job creation/employment 32.7% Transport 28.8% Health 24.0% Trade and exports 20.2% Regulatory framework 20.2% Social protection 18.3% Rural development 16.3% Agricultural development 14.4% Financial markets 13.5% Urban development 12.5% Poverty reduction 11.5% Natural resource management 9.6% Education 8.7% Economic growth 8.7% Public sector reform 7.7% Energy 7.7% Crime and violence 6.7% Equality of opportunity 6.7% Governance 5.8% Public financial management 5.8% Gender 3.8% Basic infrastructure 3.8% Disaster management 3.8% Foreign direct investment 2.9% Climate change 1.9% Regional integration 1.0% Domestic private sector development 1.0% Water and sanitation 1.0% Environmental sustainability 1.0% Anti corruption 0.0% 45 The World Bank Argentina Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Percentage of Respondents (N=103) 5. When thinking about the World Bank’s role, which activity do nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Argentina? Value Value Combined Financial resources 60.2% 13.1% 73.3% Technical assistance 13.6% 23.2% 36.8% Training/capacity building 7.8% 17.2% 24.9% Linkage to non-Bank expertise 6.8% 14.1% 20.9% Studies/analyses 4.9% 11.1% 16.0% Policy advice 4.9% 9.1% 13.9% Convening/facilitating 1.0% 8.1% 9.1% Other 1.0% 2.0% 3.0% Data 0.0% 2.0% 2.0% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Argentina? (Choose no more than TWO) (Responses Combined; N=103) Imposing technocratic solutions without regard to political realities 53.4% Too influenced by developed countries 36.9% World Bank processes too slow and complex 31.1% Not exploring alternative policy options 22.3% Not willing to honestly criticize policies and reform efforts in the country 18.4% Not enough public disclosure of its work 13.6% Arrogant in its approach 7.8% Staff too inaccessible 6.8% Other 1.0% 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Argentina? (Choose no more than TWO) (Responses Combined; N=104) Investment lending 82.7% Policy based lending/ budget support to the Government 33.7% Technical assistance 30.8% Capacity development 26.9% Knowledge products/services 14.4% Trust Fund management 7.7% Other 1.9% Don’t know 1.0% 8. Which World Bank instruments do you believe are LEAST effective in Percentage of Respondents helping to reduce poverty in Argentina? (Choose no more than TWO) (Responses Combined; N=104) Knowledge products/services 34.6% Other 32.7% Policy based lending/ budget support to the Government 31.7% Trust Fund management 30.8% Don’t know 25.0% Capacity development 17.3% Technical assistance 17.3% Investment lending 9.6% 46 The World Bank Argentina Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) 9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better Percentage of Respondents development results there? (Choose no more than TWO) (Responses Combined; N=104) Local Government 55.8% Academia/think tanks/research institutes 35.6% NGOs 31.7% Beneficiaries 21.2% Private sector 19.2% Community Based Organizations (CBOs) 17.3% Parliament 9.6% Media 3.8% Other 1.9% Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Argentina, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. Overall the World Bank currently plays a relevant role in development in Argentina 100 5.60 1.85 11. The World Bank’s work is aligned with what I consider the development priorities 98 5.77 1.84 for this country 12. The World Bank treats clients and stakeholders in Argentina with respect 98 7.26 2.19 Degree To what extent is the World Bank an effective development partner in Argentina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N Mean SD 13. Responsiveness 92 6.01 1.89 14. Flexibility (in terms of the World Bank's products and services) 91 5.40 1.93 15. Flexibility (in terms of changing country circumstances) 93 5.45 2.02 16. Being inclusive 90 5.73 2.07 17. Openness (sharing data and other information) 97 6.60 2.03 18. Staff accessibility 99 6.89 2.23 19. Straightforwardness and honesty 92 6.27 2.36 20. Collaboration with groups outside of the Government 77 6.01 2.14 21. Collaboration with the Government 92 6.50 2.02 22. Collaboration with other donors 62 6.31 2.00 23. Follow through over time 88 6.72 1.95 47 The World Bank Argentina Country Survey 2012 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in Argentina, on a ten point scale? (1-Not effective at all, 10-Very effective) N Mean SD 1. Transport 69 6.64 2.09 2. Urban development 63 5.94 1.79 3. Environmental sustainability 82 6.62 2.08 4. Basic infrastructure 81 6.62 1.62 5. Communicable/non-communicable diseases 60 6.77 1.47 6. Poverty reduction 76 5.54 2.03 7. Domestic private sector development 58 5.12 1.89 8. Water and sanitation 72 6.58 1.82 9. Economic growth 64 5.89 1.99 10. Energy 59 5.90 2.07 11. Disaster management 50 5.50 2.06 12. Public financial management 62 5.26 2.34 13. Job creation/employment 64 5.23 2.21 14. Equality of opportunity 66 5.56 1.99 15. Health 65 6.97 1.62 16. Rural development 64 6.50 1.58 17. Education 67 6.10 2.13 18. Social protection 55 5.35 2.18 19. Climate change 71 5.96 2.28 20. Public sector reform 65 5.51 2.34 21. Agricultural development 61 6.15 1.88 22. Natural resource management 55 5.35 2.11 Achieving Development Results N Mean SD 23. To what extent does the World Bank’s work help to achieve development results in 96 5.94 1.67 Argentina, on a ten point scale? (1-To no degree at all, 10-To a very significant degree) Level of Agreement To what extent do you agree with the following statements about the World Bank in Argentina, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 24. The World Bank’s financial instruments meet the needs of Argentina 92 6.12 1.77 25. The World Bank meets Argentina’s needs for knowledge services 89 5.92 1.89 48 The World Bank Argentina Country Survey 2012 D. The World Bank’s Knowledge 1. When thinking about the development challenges in Argentina, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=104) Gender 29.8% Transport 24.0% Natural resource management 21.2% Poverty reduction 20.2% Agricultural development 17.3% Disaster management 15.4% Job creation/employment 15.4% Health 14.4% Trade and exports 14.4% Economic growth 13.5% Energy 13.5% Public sector reform 12.5% Crime and violence 10.6% Governance 10.6% Rural development 9.6% Urban development 8.7% Social protection 7.7% Regional integration 5.8% Basic infrastructure 5.8% Water and sanitation 4.8% Foreign direct investment 3.8% Public financial management 3.8% Financial markets 3.8% Equality of opportunity 2.9% Domestic private sector development 1.9% Climate change 1.9% Regulatory framework 1.9% Anti corruption 1.9% Education 1.0% Environmental sustainability 1.0% How effective do you believe the World Bank’s knowledge and research are at… Level of Effectiveness in Argentina? (1-Not effective at all, 10-Very effective) N Mean SD 2. Raising your awareness of the particular topic 85 5.72 1.91 3. Stimulating public debate/dialogue 85 5.64 1.90 4. Enhancing your knowledge and/or skills 92 6.34 1.84 5. Contributing to good policy making 88 6.11 1.90 6. Providing support for program implementation 92 6.77 1.82 49 The World Bank Argentina Country Survey 2012 D. The World Bank’s Knowledge (continued) To what extent do you believe that the World Bank’s knowledge and research… Degree in Argentina? (1-To no degree at all, 10-To a very significant degree) N Mean SD 7. Are timely 86 5.74 1.85 8. Are relevant to Argentina’s development priorities 85 5.79 1.79 9. Provide feasible recommendations 85 5.65 1.76 10. Are accessible (well written and easy to understand) 86 6.08 1.97 11. A source of relevant information on global good practices 87 6.40 1.96 12. Are adequately disseminated 90 5.21 2.04 13. Are appropriately translated 79 5.72 2.00 14. Are adaptable to Argentina’s specific development challenges and 85 5.39 1.92 circumstances Overall Evaluations N Mean SD 15. Overall, how significant a contribution do you believe the World Bank ’s knowledge and research make to development results in your country, on a ten 95 5.75 1.77 point scale? (1-Not significant at all, 10-Very significant) 16. Overall, how would you rate the technical quality of the World Bank ’s knowledge/ research, on a ten point scale? 94 6.89 1.52 (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten Level of Agreement point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 1. The World Bank disburses funds promptly 85 6.92 2.14 2. The World Bank effectively monitors and evaluates the projects and programs it 93 6.66 1.98 supports 3. The World Bank’s approvals and reviews are done in a timely fashion 88 5.89 2.30 4. The World Bank’s "Safeguard Policy" requirements are reasonable 85 6.27 2.36 5. The World Bank asks reasonable conditions on its lending 89 6.22 2.04 6. Working with the World Bank increases Argentina's institutional capacity 95 6.53 2.09 7. The World Bank ensures consistency and continuity through staff changes 86 6.12 2.30 8. The World Bank’s teams and visits are well coordinated 87 6.82 2.13 9. Where country systems (e.g., procurement, financial management, etc.) are 82 6.44 2.40 adequate, the World Bank makes appropriate use of them 10. The World Bank provides effective implementation support (i.e., supervision of 90 6.66 2.19 projects) 50 The World Bank Argentina Country Survey 2012 F. The Future Role of the World Bank in Argentina 1. Which of the following SHOULD the World Bank do to make itself of Percentage of Respondents greater value in Argentina? (Choose no more than TWO) (Responses Combined; N=104) Reduce the complexity of obtaining World Bank financing 39.4% Focus primarily on advocacy issues 35.6% Improve the quality of its experts as related to Argentina's specific 21.2% challenges Offer more innovative financial products 21.2% Improve the competitiveness of its financing compared to markets 17.3% Offer more innovative knowledge services 17.3% Work faster 16.3% Provide more adequate data/knowledge/statistics/figures on Argentina's 13.5% economy Ensure greater selectivity in its work 5.8% Other 3.8% Increase availability of Fee-Based services 0.0% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Argentina? (Choose no more than TWO) (Responses Combined; N=102) Local newspapers 75.5% Internet 70.6% Local radio 16.7% International newspapers 10.8% International television 7.8% Local television 3.9% Social media (Facebook, Twitter, Youtube) 2.9% Blogs 2.9% Other 2.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=104) World Bank seminars/workshops/conferences 55.8% e-Newsletters 44.2% Direct contact with World Bank (i.e., face to face meetings/discussions) 34.6% World Bank publications and other written materials 26.0% World Bank website 19.2% World Bank Public Information Center 10.6% Instant messaging 4.8% Social media (Facebook, Twitter, Youtube) 3.8% Blogs 1.0% Mobile phones 0.0% Other 0.0% 51 The World Bank Argentina Country Survey 2012 G. Communication and Information Sharing (continued) Percentage of Respondents 3. Which do you primarily use? (N=90) The World Bank’s country website (www.bancomundial.org.ar) 62.2% The World Bank’s main website (www.worldbank.org) 37.8% Please rate how much you agree with the following statements, on a ten point Level of Agreement scale. (1-Strongly disagree, 10-Strongly agree) N Mean SD 4. I use more data from the World Bank as a result of the organization's Open 78 5.88 2.31 Data policy 5. The World Bank’s PIC is a valuable source of information related to 49 6.02 2.01 development in Argentina 6. I find the World Bank websites easy to navigate 91 6.11 2.04 7. I find the information on the World Bank’s websites useful 90 6.71 1.92 8. When I need information from the World Bank I know how to find it 94 6.43 2.19 9. The World Bank is responsive to my information requests and inquiries 74 7.26 2.23 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=102) PMU 35.3% Consultant/Contractor on Bank supported Project 11.8% NGO 10.8% Academia/Research institute/Think tank 9.8% Employee of Ministry/Ministerial Dep/Implementation Agency 8.8% Office of Minister 5.9% Local Government office or staff 4.9% Private sector organization 2.9% Media 2.9% Multilateral agency 2.0% Private foundation 2.0% Independent Government Institution 2.0% Financial sector/Private bank 1.0% 52 The World Bank Argentina Country Survey 2012 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=104) Monitoring and evaluation 12.5% Agricultural development 10.6% Basic infrastructure 9.6% Trade and exports 9.6% Information and communications technology 8.7% Law and justice 5.8% Public financial management 4.8% Environmental sustainability 3.8% Financial markets 3.8% Poverty reduction 3.8% Crime and violence 2.9% Health 2.9% Anti corruption 1.9% Climate change 1.9% Disaster management 1.9% Equality of opportunity 1.9% Foreign direct investment 1.9% Gender 1.9% Governance 1.9% Social protection 1.9% Education 1.0% Food security 1.0% Job creation/employment 1.0% Natural resource management 1.0% Regional integration 1.0% Regulatory framework 1.0% 3. Currently, do you professionally collaborate/work with the World Percentage of Respondents Bank in your country? (N=104) Yes 71.2% No 28.8% 4. Which of the following describes most of your exposure to the World Percentage of Respondents Bank in Argentina? (Choose no more than TWO) (N=99) Engage in World Bank related/sponsored events/activities 52.5% Collaborate as part of my professional duties 52.5% Use World Bank reports/data 29.3% Use World Bank website for information, data, research, etc. 19.2% Observer (i.e., follow in media, discuss in informal conversations, etc.) 11.1% Percentage of Respondents 5. Which best represents your geographic location? (N=104) Buenos Aires 76.0% Provinces 24.0% 53 The World Bank Argentina Country Survey 2012 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Argentina In general, would you say that Argentina is headed in...? Employee of Ministry/ PMU/ Consultant/ Academia/ Ministerial Department/ Contractor on Bank Research institute/ Percentage of Respondents Office of Minister Implementation Agency supported project NGO Think tank Other The right direction 83.3% 57.1% 44.4% 54.5% 22.2% 50.0% The wrong direction 0.0% 0.0% 24.4% 18.2% 55.6% 22.2% Not sure 16.7% 42.9% 31.1% 27.3% 22.2% 27.8% When considering development priorities, which ONE development priority below is the most important in Argentina? Which ONE is the second most important priority? Which ONE is the third most important priority? st 1 Most Important Employee of Ministry/ PMU/ Consultant/ Academia/ Ministerial Department/ Contractor on Bank Research institute/ Percentage of Respondents Office of Minister Implementation Agency supported project NGO Think tank Other Environmental sustainability 0.0% 0.0% 2.1% 18.2% 10.0% 0.0% Equality of opportunity 33.3% 22.2% 23.4% 18.2% 20.0% 33.3% Health 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction* 50.0% 0.0% 17.0% 45.5% 10.0% 11.1% Public sector reform 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Regional integration 0.0% 0.0% 2.1% 0.0% 0.0% 11.1% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 22.2% 6.4% 0.0% 10.0% 5.6% Domestic private sector development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 0.0% 11.1% 8.5% 0.0% 0.0% 11.1% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% Natural resource management 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Anti corruption 0.0% 11.1% 4.3% 0.0% 20.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 0.0% 0.0% 2.1% 9.1% 0.0% 0.0% Education 0.0% 11.1% 12.8% 0.0% 10.0% 5.6% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Governance 0.0% 11.1% 4.3% 9.1% 10.0% 11.1% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 16.7% 0.0% 2.1% 0.0% 0.0% 0.0% Public financial management 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Job creation/employment 0.0% 0.0% 8.5% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 54 The World Bank Argentina Country Survey 2012 A. General Issues facing Argentina (continued) When considering development priorities, which ONE development priority below is the most important in Argentina? Which ONE is the second most important priority? Which ONE is the third most important priority? nd 2 Most Important Employee of Ministry/ PMU/ Consultant/ Academia/ Ministerial Department/ Contractor on Bank Research institute/ Percentage of Respondents Office of Minister Implementation Agency supported project NGO Think tank Other Environmental sustainability* 0.0% 0.0% 0.0% 18.2% 0.0% 0.0% Equality of opportunity 0.0% 11.1% 2.1% 18.2% 10.0% 5.6% Health 0.0% 11.1% 10.6% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 0.0% 11.1% 17.0% 0.0% 30.0% 16.7% Public sector reform 0.0% 11.1% 2.1% 0.0% 0.0% 0.0% Regional integration 0.0% 0.0% 2.1% 9.1% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 4.3% 9.1% 0.0% 5.6% Domestic private sector development 0.0% 0.0% 8.5% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 33.3% 22.2% 14.9% 9.1% 10.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% Basic infrastructure 16.7% 0.0% 4.3% 0.0% 0.0% 11.1% Natural resource management 16.7% 0.0% 0.0% 9.1% 10.0% 11.1% Anti corruption 16.7% 0.0% 6.4% 0.0% 10.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Education 16.7% 0.0% 4.3% 18.2% 10.0% 16.7% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Governance 0.0% 11.1% 6.4% 0.0% 10.0% 5.6% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Public financial management 0.0% 0.0% 2.1% 0.0% 0.0% 11.1% Job creation/employment 0.0% 22.2% 8.5% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 55 The World Bank Argentina Country Survey 2012 A. General Issues facing Argentina (continued) When considering development priorities, which ONE development priority below is the most important in Argentina? Which ONE is the second most important priority? Which ONE is the third most important priority? rd 3 Most Important Employee of Ministry/ PMU/ Consultant/ Academia/ Ministerial Department/ Contractor on Bank Research institute/ Percentage of Respondents Office of Minister Implementation Agency supported project NGO Think tank Other Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 16.7% 0.0% 12.8% 0.0% 0.0% 5.6% Health 0.0% 11.1% 4.3% 0.0% 0.0% 5.6% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 33.3% 0.0% 6.4% 18.2% 10.0% 11.1% Public sector reform 0.0% 0.0% 4.3% 0.0% 0.0% 11.1% Regional integration 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 16.7% 0.0% 6.4% 0.0% 0.0% 0.0% Domestic private sector development* 0.0% 0.0% 2.1% 0.0% 0.0% 22.2% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 4.3% 0.0% 10.0% 0.0% Economic growth 0.0% 0.0% 4.3% 0.0% 20.0% 0.0% Regulatory framework 0.0% 11.1% 2.1% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 11.1% 4.3% 18.2% 0.0% 0.0% Natural resource management 0.0% 22.2% 4.3% 0.0% 0.0% 16.7% Anti corruption 16.7% 0.0% 6.4% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Education 16.7% 11.1% 6.4% 9.1% 10.0% 11.1% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Governance 0.0% 22.2% 10.6% 0.0% 10.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% Public financial management 0.0% 0.0% 8.5% 18.2% 10.0% 11.1% Job creation/employment 0.0% 0.0% 8.5% 27.3% 10.0% 5.6% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 56 The World Bank Argentina Country Survey 2012 A. General Issues facing Argentina (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Argentina? (Choose no more than THREE) Employee of Ministry/ PMU/ Consultant/ Academia/ Percentage of Respondents Ministerial Department/ Contractor on Bank Research institute/ (Responses Combined) Office of Minister Implementation Agency supported project NGO Think tank Other Agricultural development 0.0% 0.0% 2.1% 18.2% 10.0% 5.6% Trade and exports 16.7% 22.2% 33.3% 36.4% 40.0% 61.1% Economic growth 33.3% 0.0% 25.0% 9.1% 0.0% 16.7% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 11.1% 2.1% 0.0% 10.0% 0.0% Natural resource management 33.3% 11.1% 6.3% 9.1% 20.0% 5.6% Anti corruption 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 6.3% 9.1% 0.0% 5.6% Rural development 0.0% 11.1% 12.5% 9.1% 30.0% 16.7% Education 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 0.0% 8.3% 9.1% 0.0% 5.6% Governance 0.0% 22.2% 4.2% 0.0% 0.0% 0.0% Transport 66.7% 22.2% 35.4% 45.5% 20.0% 27.8% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Energy 16.7% 0.0% 14.6% 0.0% 10.0% 16.7% Public financial management 0.0% 0.0% 4.2% 9.1% 0.0% 0.0% Job creation/employment 16.7% 11.1% 4.2% 18.2% 10.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% Environmental sustainability 50.0% 33.3% 56.3% 36.4% 70.0% 44.4% Equality of opportunity 0.0% 33.3% 18.8% 18.2% 10.0% 11.1% Health 0.0% 22.2% 14.6% 9.1% 20.0% 16.7% Climate change 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Public sector reform 0.0% 11.1% 2.1% 18.2% 0.0% 0.0% Regional integration 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Gender 0.0% 11.1% 6.3% 9.1% 0.0% 0.0% Crime and violence 50.0% 77.8% 35.4% 27.3% 40.0% 55.6% Domestic private sector development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 16.7% 0.0% 0.0% 0.0% 10.0% 5.6% *Significantly different between stakeholder groups 57 The World Bank Argentina Country Survey 2012 A. General Issues facing Argentina (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Argentina? (Choose no more than THREE) Employee of Ministry/ PMU/ Consultant/ Academia/ Percentage of Respondents Ministerial Department/ Contractor on Bank Research institute/ (Responses Combined) Office of Minister Implementation Agency supported project NGO Think tank Other Water and sanitation* 0.0% 0.0% 0.0% 27.3% 0.0% 16.7% Energy 16.7% 0.0% 6.3% 0.0% 0.0% 0.0% Public financial management 0.0% 0.0% 2.1% 0.0% 0.0% 5.6% Job creation/employment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 22.2% 4.2% 18.2% 0.0% 11.1% Urban development 0.0% 11.1% 6.3% 9.1% 10.0% 0.0% Environmental sustainability 33.3% 0.0% 25.0% 27.3% 40.0% 38.9% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 50.0% 33.3% 35.4% 27.3% 40.0% 33.3% Agricultural development 0.0% 22.2% 27.1% 9.1% 40.0% 5.6% Trade and exports 0.0% 11.1% 8.3% 0.0% 10.0% 5.6% Regulatory framework* 50.0% 33.3% 39.6% 0.0% 40.0% 11.1% Basic infrastructure 0.0% 11.1% 10.4% 18.2% 10.0% 22.2% Natural resource management* 33.3% 22.2% 12.5% 9.1% 30.0% 55.6% Anti corruption 0.0% 22.2% 22.9% 36.4% 30.0% 11.1% Disaster management 16.7% 0.0% 10.4% 18.2% 20.0% 0.0% Rural development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 0.0% 0.0% 8.3% 0.0% 10.0% 0.0% Social protection 16.7% 11.1% 12.5% 0.0% 10.0% 11.1% Governance 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Transport 0.0% 11.1% 29.2% 36.4% 10.0% 5.6% Poverty reduction 16.7% 11.1% 6.3% 9.1% 0.0% 16.7% Public sector reform 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Regional integration 16.7% 11.1% 16.7% 9.1% 0.0% 11.1% Gender* 0.0% 44.4% 4.2% 18.2% 0.0% 27.8% Crime and violence 33.3% 11.1% 10.4% 18.2% 0.0% 5.6% Domestic private sector development 16.7% 0.0% 2.1% 0.0% 0.0% 5.6% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 6 7.33 2.25 9 7.22 1.30 48 7.60 1.48 11 7.00 2.28 9 6.44 1.33 18 6.83 1.65 Argentina? (1-Not familiar at all, 10-Extremely familiar) 58 The World Bank Argentina Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 6 7.17 1.72 8 6.38 1.06 48 6.13 1.63 10 5.80 1.14 9 5.89 2.09 17 6.53 2.21 effectiveness in Argentina. (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank’s staff is well prepared to help Argentina 6 7.67 1.63 9 6.89 1.36 48 6.33 1.93 9 7.00 1.58 8 7.25 1.49 17 7.18 2.51 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 59 The World Bank Argentina Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Argentina, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Argentina? (Choose no more than THREE) Employee of Ministry/ PMU/ Consultant/ Academia/ Percentage of Respondents Ministerial Department/ Contractor on Bank Research institute/ (Responses Combined) Office of Minister Implementation Agency supported project NGO Think tank Other Rural development 0.0% 22.2% 12.5% 27.3% 30.0% 16.7% Education 0.0% 0.0% 8.3% 18.2% 20.0% 5.6% Social protection 16.7% 22.2% 27.1% 9.1% 0.0% 11.1% Governance* 0.0% 11.1% 2.1% 27.3% 10.0% 0.0% Transport 16.7% 11.1% 29.2% 45.5% 50.0% 22.2% Poverty reduction 33.3% 0.0% 14.6% 0.0% 10.0% 11.1% Public sector reform 0.0% 0.0% 8.3% 9.1% 10.0% 11.1% Regional integration 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Gender 0.0% 11.1% 4.2% 0.0% 0.0% 5.6% Crime and violence 33.3% 11.1% 4.2% 0.0% 0.0% 11.1% Domestic private sector development 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 4.2% 0.0% 10.0% 0.0% Water and sanitation 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Energy 0.0% 11.1% 12.5% 0.0% 0.0% 5.6% Public financial management 16.7% 0.0% 2.1% 9.1% 0.0% 16.7% Job creation/employment* 50.0% 22.2% 29.2% 9.1% 20.0% 61.1% Financial markets 16.7% 44.4% 10.4% 9.1% 10.0% 5.6% Urban development 33.3% 11.1% 10.4% 9.1% 30.0% 0.0% Environmental sustainability 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 8.3% 18.2% 0.0% 5.6% Health 33.3% 33.3% 25.0% 18.2% 20.0% 16.7% Climate change 0.0% 0.0% 2.1% 0.0% 0.0% 5.6% Agricultural development 16.7% 0.0% 16.7% 27.3% 20.0% 0.0% Trade and exports* 16.7% 44.4% 12.5% 18.2% 0.0% 38.9% Economic growth 0.0% 11.1% 10.4% 9.1% 0.0% 11.1% Regulatory framework 16.7% 11.1% 22.9% 9.1% 20.0% 27.8% Basic infrastructure 0.0% 0.0% 2.1% 9.1% 20.0% 0.0% Natural resource management 0.0% 22.2% 10.4% 9.1% 20.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 4.2% 0.0% 0.0% 11.1% *Significantly different between stakeholder groups 60 The World Bank Argentina Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Argentina? Greatest Value Employee of Ministry/ PMU/ Consultant/ Academia/ Ministerial Department/ Contractor on Bank Research institute/ Percentage of Respondents Office of Minister Implementation Agency supported project NGO Think tank Other Financial resources 50.0% 55.6% 70.2% 63.6% 40.0% 55.6% Technical assistance 16.7% 22.2% 10.6% 9.1% 20.0% 11.1% Policy advice 16.7% 0.0% 0.0% 9.1% 0.0% 11.1% Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 0.0% 11.1% 2.1% 18.2% 20.0% 11.1% Studies/analyses 0.0% 11.1% 6.4% 0.0% 10.0% 0.0% Convening/facilitating 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 16.7% 0.0% 8.5% 0.0% 10.0% 5.6% Other 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Argentina? nd 2 Greatest Value Employee of Ministry/ PMU/ Consultant/ Academia/ Ministerial Department/ Contractor on Bank Research institute/ Percentage of Respondents Office of Minister Implementation Agency supported project NGO Think tank Other Financial resources 0.0% 22.2% 11.1% 10.0% 20.0% 11.8% Technical assistance 33.3% 22.2% 22.2% 10.0% 10.0% 41.2% Policy advice* 0.0% 0.0% 8.9% 40.0% 10.0% 0.0% Data 0.0% 0.0% 0.0% 10.0% 0.0% 5.9% Training/capacity building 0.0% 22.2% 17.8% 10.0% 30.0% 11.8% Studies/analyses 33.3% 0.0% 11.1% 10.0% 10.0% 11.8% Convening/facilitating 0.0% 11.1% 8.9% 10.0% 10.0% 5.9% Linkage to non-Bank expertise 33.3% 22.2% 17.8% 0.0% 10.0% 5.9% Other 0.0% 0.0% 2.2% 0.0% 0.0% 5.9% *Significantly different between stakeholder groups Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Argentina? (Choose no more tha n TWO) Employee of Ministry/ PMU/ Consultant/ Academia/ Percentage of Respondents Ministerial Department/ Contractor on Bank Research institute/ (Responses Combined) Office of Minister Implementation Agency supported project NGO Think tank Other Imposing technocratic solutions without 50.0% 44.4% 57.4% 36.4% 30.0% 66.7% regard to political realities Not exploring alternative policy options 33.3% 33.3% 21.3% 27.3% 30.0% 11.1% Staff too inaccessible 0.0% 11.1% 10.6% 9.1% 0.0% 0.0% Arrogant in its approach 0.0% 11.1% 14.9% 0.0% 0.0% 0.0% Not willing to honestly criticize policies and 50.0% 44.4% 8.5% 27.3% 20.0% 11.1% reform efforts in the country* Too influenced by developed countries 16.7% 33.3% 40.4% 18.2% 40.0% 44.4% Not enough public disclosure of its work 16.7% 11.1% 6.4% 27.3% 30.0% 16.7% World Bank processes too slow and complex 33.3% 11.1% 38.3% 27.3% 20.0% 33.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% *Significantly different between stakeholder groups 61 The World Bank Argentina Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Argentina? (Choose no more than TWO) Employee of Ministry/ PMU/ Consultant/ Academia/ Percentage of Respondents Ministerial Department/ Contractor on Bank Research institute/ (Responses Combined) Office of Minister Implementation Agency supported project NGO Think tank Other Investment lending* 83.3% 88.9% 91.7% 45.5% 70.0% 83.3% Capacity development 16.7% 33.3% 25.0% 36.4% 40.0% 22.2% Policy based lending/ budget support to the 33.3% 33.3% 27.1% 45.5% 20.0% 50.0% Government Knowledge products/services 0.0% 22.2% 16.7% 9.1% 20.0% 11.1% Technical assistance 33.3% 11.1% 25.0% 63.6% 50.0% 27.8% Trust Fund management 16.7% 11.1% 10.4% 0.0% 0.0% 5.6% Other 16.7% 0.0% 2.1% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Argentina? (Choose no more than TWO) Employee of Ministry/ PMU/ Consultant/ Academia/ Percentage of Respondents Ministerial Department/ Contractor on Bank Research institute/ (Responses Combined) Office of Minister Implementation Agency supported project NGO Think tank Other Investment lending 16.7% 22.2% 8.3% 18.2% 10.0% 0.0% Capacity development 33.3% 22.2% 16.7% 9.1% 0.0% 22.2% Policy based lending/ budget support to the 66.7% 33.3% 33.3% 9.1% 60.0% 16.7% Government* Knowledge products/services 83.3% 33.3% 25.0% 27.3% 30.0% 50.0% Technical assistance 0.0% 33.3% 20.8% 18.2% 0.0% 11.1% Trust Fund management 0.0% 33.3% 31.3% 27.3% 30.0% 38.9% Other 0.0% 22.2% 33.3% 45.5% 40.0% 38.9% Don’t know 0.0% 0.0% 29.2% 45.5% 30.0% 22.2% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Employee of Ministry/ PMU/ Consultant/ Academia/ Percentage of Respondents Ministerial Department/ Contractor on Bank Research institute/ (Responses Combined) Office of Minister Implementation Agency supported project NGO Think tank Other NGOs* 16.7% 44.4% 12.5% 90.9% 70.0% 27.8% Local Government 83.3% 55.6% 64.6% 27.3% 30.0% 55.6% Beneficiaries 16.7% 22.2% 33.3% 9.1% 0.0% 5.6% Private sector 0.0% 0.0% 25.0% 18.2% 10.0% 27.8% Community Based Organizations (CBOs) 16.7% 22.2% 20.8% 9.1% 10.0% 11.1% Academia/think tanks/research institutes* 33.3% 22.2% 27.1% 27.3% 80.0% 44.4% Parliament 16.7% 22.2% 6.3% 0.0% 0.0% 22.2% Media* 16.7% 11.1% 0.0% 18.2% 0.0% 0.0% Other 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 62 The World Bank Argentina Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Argentina, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 6 6.17 2.86 9 6.33 1.22 48 5.58 1.87 10 5.20 1.87 8 5.75 1.91 17 5.41 1.62 development in Argentina The World Bank’s work is aligned with what I consider the 6 6.00 2.37 9 5.44 2.01 48 5.73 1.76 10 5.60 2.01 7 6.00 2.00 16 6.06 1.84 development priorities for this country The World Bank treats clients and stakeholders in Argentina 6 7.83 1.47 8 7.63 1.92 48 6.71 2.33 10 7.70 1.64 8 8.00 1.31 16 7.69 2.65 with respect To what extent is the World Bank an effective development partner in Argentina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 5 7.20 .84 8 6.38 2.07 46 5.65 1.86 8 5.63 1.41 9 6.89 1.96 14 6.00 2.22 Flexibility (in terms of the World 5 5.60 1.52 6 6.00 2.00 47 5.17 1.87 8 4.88 1.89 9 6.22 1.92 14 5.36 2.37 Bank's products and services) Flexibility (in terms of changing 5 5.40 1.52 9 6.56 2.51 46 5.07 1.82 9 5.44 2.19 7 6.86 1.86 15 5.27 2.31 country circumstances) Being inclusive 5 5.80 1.30 7 4.86 2.34 45 5.53 1.89 8 5.75 1.98 8 6.88 2.53 15 6.07 2.55 Openness (sharing data and 6 7.00 2.37 8 5.88 1.81 47 6.64 1.76 8 6.88 2.23 10 7.10 2.02 16 6.25 2.84 other information) Staff accessibility 5 7.40 1.52 9 7.22 1.48 47 6.57 2.35 10 6.70 2.58 9 7.44 2.46 17 7.12 2.29 Straightforwardness and 5 5.80 2.17 8 6.00 2.39 47 6.26 2.32 8 5.88 2.75 8 7.13 3.00 14 6.29 2.43 honesty Collaboration with groups 5 6.00 1.87 4 5.50 2.52 36 5.81 1.55 10 6.40 2.99 9 6.11 2.89 12 6.33 2.67 outside of the Government Collaboration with the 5 6.60 2.07 9 7.00 1.80 44 5.95 2.01 10 7.60 1.43 8 7.25 1.83 15 6.60 2.41 Government Collaboration with other donors 4 6.75 2.06 6 6.67 1.51 31 5.87 1.88 7 6.71 1.80 5 7.00 2.83 8 6.63 2.72 Follow through over time 5 6.00 2.55 8 7.25 1.98 42 6.50 1.69 10 6.90 2.33 7 6.86 2.85 15 7.00 1.96 63 The World Bank Argentina Country Survey 2012 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Argentina, on a ten point scale? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Transport 4 5.75 3.50 8 7.38 1.85 29 6.90 1.57 5 5.80 2.86 7 6.00 3.00 15 6.87 1.73 Urban development 4 5.50 1.73 5 6.20 1.64 28 5.86 1.35 6 6.00 2.68 6 5.83 2.99 13 6.46 1.56 Environmental sustainability 4 5.75 1.71 8 6.75 2.25 37 6.84 1.72 9 6.56 2.60 9 6.33 3.00 14 6.79 1.89 Basic infrastructure 4 6.75 1.26 7 6.00 1.15 38 6.76 1.36 8 6.25 1.49 7 6.00 2.83 16 7.25 1.39 Communicable/non- 4 6.75 .96 5 7.00 .71 30 6.83 1.34 4 5.25 1.26 4 6.75 2.87 12 7.25 1.36 communicable diseases Poverty reduction 4 5.50 1.73 7 4.57 2.15 38 5.50 2.18 9 5.56 1.42 5 5.40 3.05 12 6.50 1.31 Domestic private sector 4 5.00 2.16 5 6.40 1.52 22 4.50 1.60 8 5.25 1.67 5 6.20 2.39 14 5.21 2.19 development Water and sanitation 4 6.25 1.26 7 6.71 1.98 35 6.71 1.66 7 6.57 1.40 6 5.67 2.88 13 6.69 2.14 Economic growth 5 6.00 1.87 6 5.50 2.59 29 5.69 1.89 7 6.43 .98 5 6.80 2.59 12 5.83 2.33 Energy 4 6.00 .82 5 5.80 .84 26 5.88 2.16 7 6.14 1.95 6 6.00 2.61 10 6.10 2.42 Disaster management 4 5.25 1.50 4 7.50 2.08 22 5.36 1.62 5 5.40 1.52 5 5.20 3.56 9 5.67 2.35 Public financial management 5 6.00 2.35 6 3.50 2.88 26 5.23 2.05 7 6.29 1.25 5 4.80 3.96 12 5.67 2.27 Job creation/employment 4 5.00 2.83 5 5.00 2.92 31 4.97 2.18 6 5.83 .98 5 5.20 3.27 12 6.08 1.78 Equality of opportunity 5 5.20 2.17 5 6.60 2.61 30 5.63 1.79 8 5.38 1.51 5 5.20 3.27 12 5.67 1.87 Health 4 6.75 1.26 5 6.80 1.79 34 7.18 1.60 5 6.60 .89 5 6.40 2.61 11 7.18 1.47 Rural development 3 5.33 2.31 7 6.00 1.73 34 6.71 1.40 4 6.25 .96 4 6.75 2.87 11 6.73 1.49 Education 4 5.50 1.91 6 5.00 2.53 31 6.10 1.70 6 7.00 1.41 7 6.86 3.80 12 6.25 2.05 Social protection 4 5.75 1.50 6 4.50 2.35 24 5.38 1.84 4 5.75 1.26 5 5.20 3.70 11 5.73 2.69 Climate change 5 6.60 1.34 7 7.57 2.07 31 5.71 1.88 8 6.25 2.25 7 6.29 2.81 12 5.25 3.05 Public sector reform* 4 5.00 2.16 6 3.00 2.45 31 5.68 2.02 7 6.71 .76 5 5.00 3.54 11 6.18 2.68 Agricultural development 2 6.50 2.12 5 5.40 1.52 30 6.50 1.72 5 6.20 .84 6 6.33 2.34 12 5.67 2.39 Natural resource management 2 6.00 2.83 5 4.60 2.51 23 5.48 1.47 6 5.67 2.25 7 4.71 2.87 11 5.82 2.52 *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 6 6.50 2.07 9 6.22 1.20 46 5.83 1.70 10 5.80 1.55 8 6.25 1.98 15 5.87 1.77 development results in Argentina? (1-To no degree at all, 10-To a very significant degree) 64 The World Bank Argentina Country Survey 2012 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in Argentina, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank’s financial instruments meet the needs of 5 6.60 1.95 9 6.67 1.66 43 6.35 1.59 10 5.70 2.16 7 5.29 1.80 16 5.88 1.82 Argentina The World Bank meets Argentina’s needs for 5 6.60 1.67 9 6.67 1.80 41 5.83 1.60 9 6.00 1.80 9 5.78 2.54 14 5.64 2.47 knowledge services D. The World Bank’s Knowledge When thinking about the development challenges in Argentina, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Employee of Ministry/ PMU/ Consultant/ Academia/ Percentage of Respondents Ministerial Department/ Contractor on Bank Research institute/ (Responses Combined) Office of Minister Implementation Agency supported project NGO Think tank Other Transport 33.3% 11.1% 16.7% 36.4% 40.0% 33.3% Poverty reduction 33.3% 33.3% 12.5% 45.5% 20.0% 16.7% Public sector reform 0.0% 11.1% 20.8% 0.0% 0.0% 11.1% Regional integration* 33.3% 0.0% 4.2% 18.2% 0.0% 0.0% Gender 33.3% 11.1% 25.0% 54.5% 40.0% 33.3% Crime and violence 0.0% 11.1% 14.6% 9.1% 10.0% 5.6% Rural development 16.7% 11.1% 8.3% 0.0% 0.0% 22.2% Education 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Social protection 16.7% 33.3% 6.3% 0.0% 0.0% 5.6% Governance 16.7% 0.0% 14.6% 9.1% 10.0% 5.6% Domestic private sector development 16.7% 0.0% 0.0% 0.0% 0.0% 5.6% Foreign direct investment 0.0% 0.0% 6.3% 0.0% 0.0% 5.6% Water and sanitation* 33.3% 0.0% 4.2% 0.0% 10.0% 0.0% Health 0.0% 11.1% 22.9% 0.0% 10.0% 11.1% Climate change 0.0% 0.0% 2.1% 0.0% 0.0% 5.6% Agricultural development 16.7% 11.1% 18.8% 0.0% 10.0% 33.3% Trade and exports 16.7% 33.3% 12.5% 0.0% 30.0% 5.6% Economic growth 33.3% 11.1% 10.4% 18.2% 10.0% 11.1% Regulatory framework 0.0% 0.0% 2.1% 9.1% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 6.3% 18.2% 10.0% 0.0% Natural resource management 0.0% 22.2% 22.9% 9.1% 40.0% 16.7% Anti corruption 0.0% 11.1% 2.1% 0.0% 0.0% 0.0% Disaster management 0.0% 11.1% 10.4% 36.4% 30.0% 11.1% Energy 0.0% 22.2% 8.3% 18.2% 20.0% 16.7% Public financial management 0.0% 11.1% 4.2% 0.0% 0.0% 5.6% Job creation/employment 0.0% 22.2% 22.9% 0.0% 10.0% 5.6% Financial markets 0.0% 0.0% 4.2% 9.1% 0.0% 5.6% Urban development 0.0% 0.0% 12.5% 9.1% 0.0% 11.1% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Equality of opportunity 0.0% 11.1% 0.0% 0.0% 0.0% 11.1% *Significantly different between stakeholder groups 65 The World Bank Argentina Country Survey 2012 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank's knowledge and research are at … in Argentina? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Raising your awareness of the 6 6.00 1.67 8 5.63 2.33 38 5.34 1.85 9 5.11 1.90 7 6.86 2.04 15 6.20 1.82 particular topic Stimulating public 5 5.80 1.48 7 6.71 1.98 39 5.13 1.94 9 5.33 1.50 7 7.14 1.77 17 5.82 1.88 debate/dialogue Enhancing your knowledge 6 6.83 1.72 9 7.44 1.42 43 5.95 1.79 9 6.56 1.01 7 7.57 1.90 16 5.75 2.21 and/or skills Contributing to good policy 6 6.83 1.17 6 6.33 1.97 41 5.80 1.78 10 6.30 2.00 8 7.00 1.93 15 6.20 2.21 making Providing support for program 5 7.60 2.19 8 7.63 1.51 43 6.49 1.97 10 6.60 1.65 8 6.88 2.10 16 6.88 1.54 implementation To what extent do you believe that the World Bank's knowledge and research … in Argentina? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 6 6.50 1.38 8 5.25 2.31 42 5.48 1.61 8 5.50 2.07 7 6.86 2.19 14 6.00 2.11 Are relevant to Argentina's 6 6.67 1.37 8 5.50 2.33 40 5.58 1.72 8 5.50 1.20 8 6.25 2.12 14 6.00 2.00 development priorities Provide feasible 5 6.00 2.45 7 5.71 2.14 42 5.38 1.62 8 5.38 1.06 7 6.43 1.90 14 6.00 2.18 recommendations Are accessible (well written and 6 6.67 2.73 7 6.00 1.91 43 5.95 1.65 8 5.25 1.67 7 7.00 2.52 13 6.08 2.53 easy to understand) A source of relevant information 6 6.83 1.72 8 6.38 2.00 42 6.14 1.77 8 7.00 1.20 8 6.88 2.42 13 6.23 2.80 on global good practices Are adequately disseminated 6 6.17 2.14 9 4.67 2.18 44 5.27 1.83 9 4.22 2.11 7 6.43 1.40 13 5.15 2.58 Are appropriately translated 5 6.40 2.51 7 6.29 .95 39 5.46 1.82 7 5.43 1.99 7 6.29 2.14 13 5.77 2.80 Are adaptable to Argentina's specific development 6 6.17 1.72 8 4.38 2.07 41 5.20 1.86 8 5.00 1.20 7 6.00 1.83 13 5.85 2.30 challenges and country circumstances Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge and 6 6.67 2.07 7 5.71 1.89 46 5.37 1.57 9 5.78 .97 10 5.80 1.99 15 6.13 2.13 research make to development results in your country? Overall, how would you rate the technical quality of the World 6 7.50 1.87 8 6.75 1.39 44 6.45 1.49 9 7.11 .78 9 7.22 1.64 16 7.56 1.67 Bank’s knowledge/research? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality 66 The World Bank Argentina Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses 5 6.80 2.77 9 7.89 1.76 44 7.18 1.73 8 6.25 3.01 5 6.80 2.17 12 5.67 2.77 funds promptly The World Bank effectively monitors and evaluates the 5 6.00 1.87 9 6.89 2.03 47 6.49 1.83 10 7.00 2.67 6 7.00 2.28 14 7.14 1.66 projects and programs it supports The World Bank’s approvals and reviews are done in a 5 5.80 2.17 8 6.13 3.00 46 5.43 2.05 9 6.89 2.57 5 6.80 3.03 13 6.15 2.41 timely fashion The World Bank’s "Safeguard Policy" requirements are 4 5.00 3.16 8 6.63 1.85 45 6.11 2.14 9 7.67 2.29 6 7.33 1.86 11 5.18 3.19 reasonable The World Bank imposes reasonable conditions on its 5 5.20 2.17 9 6.44 2.30 46 6.02 1.86 8 7.00 2.14 6 7.33 2.50 13 5.92 2.25 lending Working with the World Bank increases Argentina's 5 6.00 2.45 9 6.67 2.74 47 6.49 1.67 9 7.00 2.83 7 7.00 2.52 16 6.38 2.28 institutional capacity The World Bank ensures consistency and continuity 5 6.00 1.87 9 6.56 2.19 44 5.70 2.21 7 6.71 2.69 6 7.17 2.04 13 6.54 2.73 through staff changes The World Bank’s teams and 5 7.20 1.79 8 7.50 1.77 46 6.74 2.02 9 7.33 2.06 5 6.80 2.59 12 6.42 2.68 visits are well coordinated Where country systems are adequate, the World Bank 4 4.75 3.10 9 6.78 2.39 41 6.24 2.31 8 7.38 1.85 6 7.50 1.87 13 6.15 3.00 makes appropriate use of them The World Bank provides effective implementation 4 6.25 1.89 9 6.22 2.64 47 6.45 2.17 9 7.44 1.88 6 7.67 2.34 13 7.08 1.98 support 67 The World Bank Argentina Country Survey 2012 F. The Future Role of the World Bank in Argentina Which of the following SHOULD the World Bank do to make itself of greater value in Argentina? (Choose no more than TWO) Employee of Ministry/ PMU/ Consultant/ Academia/ Percentage of Respondents Ministerial Department/ Contractor on Bank Research institute/ (Responses Combined) Office of Minister Implementation Agency supported project NGO Think tank Other Improve the quality of its experts as related to 0.0% 22.2% 29.2% 27.3% 0.0% 16.7% Argentina's specific challenges Reduce the complexity of obtaining World 50.0% 33.3% 35.4% 45.5% 50.0% 44.4% Bank financing Focus primarily on advocacy issues 83.3% 33.3% 33.3% 27.3% 30.0% 33.3% Improve the competitiveness of its financing 0.0% 11.1% 18.8% 18.2% 10.0% 22.2% compared to markets Ensure greater selectivity in its work* 33.3% 11.1% 2.1% 0.0% 0.0% 11.1% Provide more adequate data/knowledge/ 0.0% 33.3% 8.3% 27.3% 30.0% 5.6% statistics/figures on Argentina's economy Offer more innovative financial products 0.0% 11.1% 25.0% 18.2% 10.0% 27.8% Offer more innovative knowledge services 16.7% 33.3% 12.5% 18.2% 30.0% 16.7% Increase availability of Fee-Based services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Work faster 16.7% 11.1% 27.1% 0.0% 10.0% 5.6% Other 0.0% 0.0% 2.1% 9.1% 10.0% 5.6% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Argentina? (Choose no more than TWO) Employee of Ministry/ PMU/ Consultant/ Academia/ Percentage of Respondents Ministerial Department/ Contractor on Bank Research institute/ (Responses Combined) Office of Minister Implementation Agency supported project NGO Think tank Other Local newspapers 66.7% 77.8% 76.1% 63.6% 80.0% 83.3% International newspapers 16.7% 22.2% 2.2% 18.2% 20.0% 16.7% Local radio 0.0% 33.3% 19.6% 9.1% 10.0% 16.7% Local television 16.7% 0.0% 4.3% 0.0% 10.0% 0.0% International television 0.0% 0.0% 13.0% 9.1% 10.0% 0.0% Internet 100.0% 66.7% 73.9% 63.6% 50.0% 66.7% Social media (Facebook, Twitter, Youtube) 0.0% 0.0% 2.2% 18.2% 0.0% 0.0% Blogs 0.0% 0.0% 2.2% 0.0% 10.0% 5.6% Other 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 68 The World Bank Argentina Country Survey 2012 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Employee of Ministry/ PMU/ Consultant/ Academia/ Percentage of Respondents Ministerial Department/ Contractor on Bank Research institute/ (Responses Combined) Office of Minister Implementation Agency supported project NGO Think tank Other World Bank website 33.3% 22.2% 18.8% 0.0% 10.0% 27.8% Direct contact with World Bank (i.e., face to 33.3% 22.2% 31.3% 54.5% 30.0% 44.4% face meetings/discussions) e-Newsletters 33.3% 55.6% 39.6% 45.5% 60.0% 38.9% Instant messaging 0.0% 22.2% 6.3% 0.0% 0.0% 0.0% World Bank seminars/workshops/conferences 50.0% 66.7% 62.5% 36.4% 30.0% 61.1% World Bank Public Information Center 16.7% 0.0% 10.4% 18.2% 30.0% 0.0% World Bank publications and other written 33.3% 11.1% 27.1% 36.4% 30.0% 22.2% materials Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media (Facebook, Twitter, Youtube) 0.0% 0.0% 2.1% 9.1% 10.0% 5.6% Blogs 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Which do you primarily use? Employee of Ministry/ PMU/ Consultant/ Academia/ Ministerial Department/ Contractor on Bank Research institute/ Percentage of Respondents Office of Minister Implementation Agency supported project NGO Think tank Other The World Bank's country website 66.7% 55.6% 62.8% 55.6% 60.0% 68.8% The World Bank's main website 33.3% 44.4% 37.2% 44.4% 40.0% 31.3% Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/Ministerial PMU/Consultant/Contractor on Academia/Research Office of Minister Dep/Implementation Agency Bank supported project NGO institute/Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use more data from the World Bank as a result of the 6 5.17 2.93 7 6.14 2.41 35 5.26 1.96 8 7.00 1.20 8 7.63 1.69 13 5.85 3.13 organization’s Open Data policy The World Bank’s PIC is a valuable source of information 4 5.50 1.91 5 5.80 1.92 19 5.16 1.68 6 7.67 1.63 7 7.43 1.62 8 6.00 2.45 related to development in Argentina* I find the World Bank websites 6 6.33 2.07 8 5.50 1.60 44 5.80 1.91 9 5.56 2.30 6 7.83 1.17 16 6.50 2.31 easy to navigate I find the information on the 6 6.33 2.25 8 7.13 1.13 41 6.27 1.76 9 6.22 1.72 7 7.71 1.60 17 7.29 2.42 World Bank’s websites useful When I need information from the World Bank I know how to 6 6.33 2.07 8 5.63 1.60 45 6.60 2.00 9 4.89 2.37 7 8.00 1.83 17 6.53 2.67 find it The World Bank is responsive to my information requests and 5 7.20 1.48 4 7.50 .58 38 7.11 2.08 9 7.00 2.92 6 8.00 2.10 10 7.30 3.27 inquiries *Significantly different between stakeholder groups 69 The World Bank Argentina Country Survey 2012 H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Employee of Ministry/ PMU/ Consultant/ Academia/ Ministerial Department/ Contractor on Bank Research institute/ Percentage of Respondents Office of Minister Implementation Agency supported project NGO Think tank Other Yes 100.0% 100.0% 87.5% 36.4% 40.0% 44.4% No 0.0% 0.0% 12.5% 63.6% 60.0% 55.6% Which of the following describes most of your exposure to the World Bank in Argentina? (Choose no more than TWO) Employee of Ministry/ PMU/ Consultant/ Academia/ Ministerial Department/ Contractor on Bank Research institute/ Percentage of Respondents Office of Minister Implementation Agency supported project NGO Think tank Other Observer 0.0% 0.0% 4.5% 20.0% 30.0% 22.2% Use World Bank reports/data 33.3% 44.4% 13.6% 40.0% 50.0% 44.4% Engage in World Bank related/sponsored 66.7% 33.3% 63.6% 50.0% 40.0% 38.9% events/activities Collaborate as part of my professional duties* 33.3% 77.8% 70.5% 40.0% 10.0% 33.3% Use World Bank website for information, 50.0% 22.2% 13.6% 10.0% 10.0% 27.8% data, research, etc. *Significantly different between stakeholder groups 70 The World Bank Argentina Country Survey 2012 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Argentina In general, would you say that Argentina is headed in...? Percentage of Respondents Buenos Aires Provinces The right direction 47.3% 45.8% The wrong direction 25.7% 20.8% Not sure 27.0% 33.3% When considering development priorities, which ONE development priority below is the most important in Argentina? Which ONE is the second most important priority? Which ONE is the third most important priority? st 1 Most Important Percentage of Respondents Buenos Aires Provinces Environmental sustainability 5.1% 0.0% Equality of opportunity 24.4% 24.0% Health 1.3% 0.0% Climate change 0.0% 0.0% Poverty reduction 21.8% 8.0% Public sector reform 1.3% 0.0% Regional integration 1.3% 8.0% Gender 0.0% 0.0% Crime and violence 6.4% 8.0% Domestic private sector development 0.0% 0.0% Foreign direct investment 0.0% 0.0% Agricultural development 1.3% 0.0% Trade and exports 0.0% 0.0% Economic growth 5.1% 12.0% Regulatory framework 0.0% 0.0% Basic infrastructure 1.3% 0.0% Natural resource management 0.0% 4.0% Anti corruption 7.7% 0.0% Disaster management 0.0% 0.0% Rural development 1.3% 4.0% Education* 6.4% 20.0% Social protection 0.0% 0.0% Governance 7.7% 4.0% Transport 0.0% 4.0% Water and sanitation 0.0% 0.0% Energy 1.3% 4.0% Public financial management 1.3% 0.0% Job creation/employment 5.1% 0.0% Financial markets 0.0% 0.0% Urban development 0.0% 0.0% *Significantly different between locations 71 The World Bank Argentina Country Survey 2012 A. General Issues facing Argentina (continued) When considering development priorities, which ONE development priority below is the most important in Argentina? Which ONE is the second most important priority? Which ONE is the third most important priority? 2nd Most Important Percentage of Respondents Buenos Aires Provinces Environmental sustainability* 0.0% 8.0% Equality of opportunity 6.4% 4.0% Health 6.4% 4.0% Climate change 0.0% 0.0% Poverty reduction 16.7% 12.0% Public sector reform 2.6% 0.0% Regional integration 2.6% 0.0% Gender 0.0% 0.0% Crime and violence 5.1% 0.0% Domestic private sector development 2.6% 8.0% Foreign direct investment 0.0% 4.0% Agricultural development 0.0% 0.0% Trade and exports 0.0% 0.0% Economic growth 12.8% 12.0% Regulatory framework 2.6% 0.0% Basic infrastructure 3.8% 8.0% Natural resource management 5.1% 4.0% Anti corruption 5.1% 4.0% Disaster management 0.0% 0.0% Rural development 1.3% 0.0% Education 7.7% 12.0% Social protection 0.0% 0.0% Governance 7.7% 4.0% Transport 1.3% 0.0% Water and sanitation 0.0% 0.0% Energy 1.3% 0.0% Public financial management 3.8% 0.0% Job creation/employment* 2.6% 16.0% Financial markets 0.0% 0.0% Urban development 1.3% 0.0% *Significantly different between locations 72 The World Bank Argentina Country Survey 2012 A. General Issues facing Argentina (continued) When considering development priorities, which ONE development priority below is the most important in Argentina? Which ONE is the second most important priority? Which ONE is the third most important priority? 3rd Most Important Percentage of Respondents Buenos Aires Provinces Environmental sustainability 0.0% 0.0% Equality of opportunity 5.1% 16.0% Health 3.8% 4.0% Climate change 0.0% 0.0% Poverty reduction 9.0% 12.0% Public sector reform 3.8% 4.0% Regional integration 1.3% 0.0% Gender 0.0% 0.0% Crime and violence 6.4% 0.0% Domestic private sector development 5.1% 4.0% Foreign direct investment 0.0% 0.0% Agricultural development 0.0% 0.0% Trade and exports 3.8% 0.0% Economic growth 3.8% 4.0% Regulatory framework 2.6% 0.0% Basic infrastructure 5.1% 4.0% Natural resource management 6.4% 8.0% Anti corruption 5.1% 0.0% Disaster management 0.0% 0.0% Rural development 0.0% 4.0% Education 11.5% 0.0% Social protection 0.0% 0.0% Governance 7.7% 8.0% Transport 0.0% 4.0% Water and sanitation 1.3% 0.0% Energy 0.0% 4.0% Public financial management 7.7% 12.0% Job creation/employment 9.0% 8.0% Financial markets 0.0% 0.0% Urban development 0.0% 0.0% 73 The World Bank Argentina Country Survey 2012 A. General Issues facing Argentina (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Argentina? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Buenos Aires Provinces Agricultural development 5.1% 4.0% Trade and exports* 41.8% 20.0% Economic growth 19.0% 12.0% Regulatory framework 0.0% 0.0% Basic infrastructure 1.3% 8.0% Natural resource management 10.1% 12.0% Anti corruption 0.0% 0.0% Disaster management 5.1% 4.0% Rural development 11.4% 20.0% Education 0.0% 0.0% Social protection 3.8% 12.0% Governance 5.1% 0.0% Transport 36.7% 28.0% Water and sanitation 1.3% 0.0% Energy 10.1% 20.0% Public financial management 2.5% 4.0% Job creation/employment 7.6% 4.0% Financial markets 0.0% 0.0% Urban development 2.5% 4.0% Environmental sustainability 53.2% 48.0% Equality of opportunity 13.9% 24.0% Health 15.2% 16.0% Climate change 1.3% 0.0% Public sector reform 5.1% 0.0% Regional integration 0.0% 4.0% Gender 5.1% 4.0% Crime and violence 39.2% 52.0% Domestic private sector development 0.0% 0.0% Foreign direct investment 3.8% 0.0% *Significantly different between locations 74 The World Bank Argentina Country Survey 2012 A. General Issues facing Argentina (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Argentina? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Buenos Aires Provinces Water and sanitation 5.1% 8.0% Energy 5.1% 0.0% Public financial management 2.5% 0.0% Job creation/employment 0.0% 0.0% Financial markets 8.9% 4.0% Urban development 7.6% 0.0% Environmental sustainability 29.1% 24.0% Equality of opportunity 0.0% 0.0% Health 0.0% 0.0% Climate change 32.9% 44.0% Agricultural development 19.0% 28.0% Trade and exports 7.6% 4.0% Regulatory framework 29.1% 36.0% Basic infrastructure 12.7% 12.0% Natural resource management 20.3% 32.0% Anti corruption 21.5% 24.0% Disaster management 11.4% 4.0% Rural development 0.0% 0.0% Education 5.1% 4.0% Social protection 10.1% 12.0% Governance 1.3% 0.0% Transport 22.8% 12.0% Poverty reduction 10.1% 8.0% Public sector reform 1.3% 0.0% Regional integration 11.4% 16.0% Gender 12.7% 12.0% Crime and violence 10.1% 12.0% Domestic private sector development 2.5% 4.0% Foreign direct investment 0.0% 0.0% 75 The World Bank Argentina Country Survey 2012 B. Overall Attitudes toward the World Bank Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD How familiar are you with the work of the World 78 7.29 1.69 25 7.12 1.45 Bank in Argentina? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD Overall, please rate your impression of the World 75 6.05 1.75 25 6.64 1.58 Bank’s effectiveness in Argentina. (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD To what extent do you believe the World Bank’s staff is well prepared to help Argentina solve its 75 6.67 1.83 24 6.92 2.34 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in Argentina, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Argentina? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Buenos Aires Provinces Rural development 13.9% 24.0% Education 10.1% 4.0% Social protection 21.5% 8.0% Governance 6.3% 4.0% Transport* 34.2% 12.0% Poverty reduction 11.4% 12.0% Public sector reform 8.9% 4.0% Regional integration 1.3% 0.0% Gender 5.1% 0.0% Crime and violence 6.3% 8.0% Domestic private sector development 0.0% 4.0% Foreign direct investment 2.5% 4.0% Water and sanitation 0.0% 4.0% Energy 7.6% 8.0% Public financial management 7.6% 0.0% Job creation/employment 27.8% 48.0% Financial markets 10.1% 24.0% Urban development 13.9% 8.0% Environmental sustainability 0.0% 4.0% Equality of opportunity 5.1% 12.0% Health 25.3% 20.0% Climate change 1.3% 4.0% Agricultural development 17.7% 4.0% Trade and exports 17.7% 28.0% Economic growth 7.6% 12.0% Regulatory framework 19.0% 24.0% Basic infrastructure 3.8% 4.0% Natural resource management 10.1% 8.0% Anti corruption 0.0% 0.0% Disaster management 3.8% 4.0% *Significantly different between locations 76 The World Bank Argentina Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Argentina? Greatest Value Percentage of Respondents Buenos Aires Provinces Financial resources 57.7% 68.0% Technical assistance 12.8% 16.0% Policy advice 6.4% 0.0% Data 0.0% 0.0% Training/capacity building 9.0% 4.0% Studies/analyses 5.1% 4.0% Convening/facilitating 1.3% 0.0% Linkage to non-Bank expertise 6.4% 8.0% Other 1.3% 0.0% When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Argentina? 2nd Greatest Value Percentage of Respondents Buenos Aires Provinces Financial resources 14.9% 8.0% Technical assistance 23.0% 24.0% Policy advice 6.8% 16.0% Data 2.7% 0.0% Training/capacity building 17.6% 16.0% Studies/analyses 12.2% 8.0% Convening/facilitating 8.1% 8.0% Linkage to non-Bank expertise 13.5% 16.0% Other 1.4% 4.0% Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Argentina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Buenos Aires Provinces Imposing technocratic solutions without regard to political 53.8% 52.0% realities Not exploring alternative policy options 25.6% 12.0% Staff too inaccessible 6.4% 8.0% Arrogant in its approach 9.0% 4.0% Not willing to honestly criticize policies and reform efforts in 16.7% 24.0% the country Too influenced by developed countries 33.3% 48.0% Not enough public disclosure of its work 14.1% 12.0% World Bank processes too slow and complex 30.8% 32.0% Other 0.0% 4.0% Which World Bank instruments do you believe are the MOST effective in reducing poverty in Argentina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Buenos Aires Provinces Investment lending 83.5% 80.0% Capacity development 22.8% 40.0% Policy based lending/ budget support to the Government 35.4% 28.0% Knowledge products/services 15.2% 12.0% Technical assistance 30.4% 32.0% Trust Fund management 7.6% 8.0% Other 2.5% 0.0% Don’t know 1.3% 0.0% 77 The World Bank Argentina Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Argentina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Buenos Aires Provinces Investment lending 7.6% 16.0% Capacity development 16.5% 20.0% Policy based lending/ budget support to the Government 29.1% 40.0% Knowledge products/services 35.4% 32.0% Technical assistance 20.3% 8.0% Trust Fund management 30.4% 32.0% Other 35.4% 24.0% Don’t know 24.1% 28.0% In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Buenos Aires Provinces NGOs 35.4% 20.0% Local Government 50.6% 72.0% Beneficiaries 17.7% 32.0% Private sector 17.7% 24.0% Community Based Organizations (CBOs) 19.0% 12.0% Academia/think tanks/research institutes 34.2% 40.0% Parliament 12.7% 0.0% Media 5.1% 0.0% Other 2.5% 0.0% To what extent do you agree with the following statements about the World Bank’s work in Argentina, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD Overall the World Bank currently plays a relevant 75 5.44 1.83 25 6.08 1.85 role in development in Argentina The World Bank’s work is aligned with what I consider the development priorities for this country 73 5.68 1.82 25 6.00 1.94 The World Bank treats clients and stakeholders in 74 7.15 2.13 24 7.58 2.38 Argentina with respect To what extent is the World Bank an effective development partner in Argentina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD Responsiveness 68 5.96 1.95 24 6.17 1.74 Flexibility (in terms of the World Bank's products 67 5.27 1.99 24 5.75 1.75 and services) Flexibility (in terms of changing country 69 5.22 1.96 24 6.13 2.09 circumstances) Being inclusive 68 5.51 2.12 22 6.41 1.79 Openness (sharing data and other information) 74 6.50 2.04 23 6.91 2.02 Staff accessibility 74 6.77 2.15 25 7.24 2.45 Straightforwardness and honesty 68 6.04 2.24 24 6.92 2.62 Collaboration with groups outside of the 59 5.86 2.19 18 6.50 1.98 Government Collaboration with the Government 68 6.41 1.99 24 6.75 2.13 Collaboration with other donors 48 6.06 2.04 14 7.14 1.70 Follow through over time 65 6.51 1.94 23 7.30 1.92 78 The World Bank Argentina Country Survey 2012 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Argentina, on a ten point scale? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD Transport 51 6.41 2.03 18 7.28 2.16 Urban development 48 5.75 1.76 15 6.53 1.85 Environmental sustainability 62 6.45 2.05 20 7.15 2.13 Basic infrastructure 62 6.48 1.58 19 7.05 1.72 Communicable/non-communicable diseases 49 6.71 1.50 11 7.00 1.34 Poverty reduction 59 5.36 1.95 17 6.18 2.21 Domestic private sector development 43 4.93 1.74 15 5.67 2.26 Water and sanitation 54 6.39 1.83 18 7.17 1.72 Economic growth 48 5.79 1.79 16 6.19 2.54 Energy 44 5.91 1.94 15 5.87 2.47 Disaster management 37 5.62 1.93 13 5.15 2.44 Public financial management 46 5.24 2.28 16 5.31 2.57 Job creation/employment 47 5.15 2.05 17 5.47 2.65 Equality of opportunity 49 5.43 1.91 17 5.94 2.19 Health 52 7.04 1.39 13 6.69 2.39 Rural development 48 6.33 1.46 16 7.00 1.86 Education 52 5.96 2.04 15 6.60 2.44 Social protection 44 5.32 1.97 11 5.45 2.98 Climate change 56 5.75 2.27 15 6.73 2.22 Public sector reform 50 5.34 2.15 15 6.07 2.89 Agricultural development 45 5.89 1.86 16 6.88 1.78 Natural resource management* 43 5.05 2.00 12 6.42 2.23 *Significantly different between locations Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD To what extent does the World Bank’s work help to 72 5.82 1.51 24 6.29 2.07 achieve development results in Argentina? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Argentina, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD The World Bank’s financial instruments meet the 70 5.99 1.78 22 6.55 1.71 needs of Argentina The World Bank meets Argentina’s needs for 67 5.79 1.80 22 6.32 2.15 knowledge services 79 The World Bank Argentina Country Survey 2012 D. The World Bank’s Knowledge When thinking about the development challenges in Argentina, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Buenos Aires Provinces Transport 22.8% 28.0% Poverty reduction 24.1% 8.0% Public sector reform* 16.5% 0.0% Regional integration 6.3% 4.0% Gender 32.9% 20.0% Crime and violence 12.7% 4.0% Rural development 7.6% 16.0% Education 1.3% 0.0% Social protection 10.1% 0.0% Governance 8.9% 16.0% Domestic private sector development* 0.0% 8.0% Foreign direct investment 2.5% 8.0% Water and sanitation 6.3% 0.0% Health 17.7% 4.0% Climate change 1.3% 4.0% Agricultural development* 12.7% 32.0% Trade and exports 11.4% 24.0% Economic growth 16.5% 4.0% Regulatory framework 1.3% 4.0% Basic infrastructure 5.1% 8.0% Natural resource management 24.1% 12.0% Anti corruption 2.5% 0.0% Disaster management 16.5% 12.0% Energy* 7.6% 32.0% Public financial management 2.5% 8.0% Job creation/employment 12.7% 24.0% Financial markets 2.5% 8.0% Urban development 8.9% 8.0% Environmental sustainability 1.3% 0.0% Equality of opportunity 2.5% 4.0% *Significantly different between locations How effective do you believe the World Bank's knowledge and research are at … in Argentina? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD Raising your awareness of the particular topic 64 5.66 1.86 21 5.90 2.10 Stimulating public debate/dialogue 63 5.49 1.89 22 6.05 1.91 Enhancing your knowledge and/or skills 69 6.26 1.78 23 6.57 2.02 Contributing to good policy making 66 6.11 1.82 22 6.14 2.17 Providing support for program implementation 69 6.77 1.78 23 6.78 2.00 80 The World Bank Argentina Country Survey 2012 D. The World Bank’s Knowledge (continued) To what extent do you believe that the World Bank’s knowledge and research... in Argentina? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD Are timely 64 5.66 1.78 22 6.00 2.05 Are relevant to Argentina's development priorities 64 5.78 1.68 21 5.81 2.14 Provide feasible recommendations 64 5.52 1.62 21 6.05 2.13 Are accessible (well written and easy to 64 5.92 1.99 22 6.55 1.90 understand) A source of relevant information on global good 66 6.39 1.92 21 6.43 2.11 practices Are adequately disseminated 68 5.09 2.09 22 5.59 1.87 Are appropriately translated 61 5.57 2.09 18 6.22 1.59 Are adaptable to Argentina's specific development 65 5.37 1.86 20 5.45 2.16 challenges and country circumstances Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge and research 72 5.61 1.63 23 6.17 2.12 make to development results in your country? Overall, how would you rate the technical quality of 72 6.83 1.44 22 7.09 1.77 the World Bank’s knowledge/research? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD The World Bank disburses funds promptly* 63 6.63 2.11 22 7.73 2.07 The World Bank effectively monitors and evaluates 69 6.45 1.88 24 7.25 2.15 the projects and programs it supports The World Bank’s approvals and reviews are done 65 5.60 2.21 23 6.70 2.38 in a timely fashion* The World Bank’s "Safeguard Policy" requirements 62 6.16 2.18 23 6.57 2.81 are reasonable The World Bank imposes reasonable conditions 66 6.06 2.06 23 6.70 1.96 on its lending Working with the World Bank increases Argentina's 71 6.27 2.11 24 7.29 1.88 institutional capacity* The World Bank ensures consistency and 65 6.03 2.25 21 6.38 2.48 continuity through staff changes The World Bank’s teams and visits are well 64 6.59 2.01 23 7.43 2.37 coordinated Where country systems are adequate, the World 60 6.30 2.28 22 6.82 2.74 Bank makes appropriate use of them The World Bank provides effective implementation 66 6.36 2.22 24 7.46 1.93 support* *Significantly different between locations 81 The World Bank Argentina Country Survey 2012 F. The Future Role of the World Bank in Argentina Which of the following SHOULD the World Bank do to make itself of greater value in Argentina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Buenos Aires Provinces Improve the quality of its experts as related to Argentina's 20.3% 24.0% specific challenges Reduce the complexity of obtaining World Bank financing 41.8% 32.0% Focus primarily on advocacy issues 35.4% 36.0% Improve the competitiveness of its financing compared to 16.5% 20.0% markets Ensure greater selectivity in its work 7.6% 0.0% Provide more adequate data/knowledge/statistics/figures on 13.9% 12.0% Argentina's economy Offer more innovative financial products 17.7% 32.0% Offer more innovative knowledge services 16.5% 20.0% Increase availability of Fee-Based services 0.0% 0.0% Work faster 17.7% 12.0% Other 3.8% 4.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Argentina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Buenos Aires Provinces Local newspapers 78.2% 66.7% International newspapers 11.5% 8.3% Local radio 16.7% 16.7% Local television 2.6% 8.3% International television 9.0% 4.2% Internet 65.4% 87.5% Social media (Facebook, Twitter, Youtube) 3.8% 0.0% Blogs 2.6% 4.2% Other 2.6% 0.0% How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Buenos Aires Provinces World Bank website 20.3% 16.0% Direct contact with World Bank (i.e., face to face 32.9% 40.0% meetings/discussions) e-Newsletters 46.8% 36.0% Instant messaging 5.1% 4.0% World Bank seminars/workshops/conferences 53.2% 64.0% World Bank Public Information Center 11.4% 8.0% World Bank publications and other written materials 25.3% 28.0% Mobile phones 0.0% 0.0% Social media (Facebook, Twitter, Youtube) 3.8% 4.0% Blogs 1.3% 0.0% Other 0.0% 0.0% Which do you primarily use? Percentage of Respondents Buenos Aires Provinces The World Bank's country website 60.6% 66.7% The World Bank's main website 39.4% 33.3% 82 The World Bank Argentina Country Survey 2012 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Buenos Aires Provinces N Mean SD N Mean SD I use more data from the World Bank as a result of 63 5.68 2.37 15 6.73 1.87 the organization’s Open Data policy The World Bank’s PIC is a valuable source of 38 5.79 2.04 11 6.82 1.72 information related to development in Argentina I find the World Bank websites easy to navigate 70 6.04 2.07 21 6.33 1.96 I find the information on the World Bank’s websites 70 6.59 1.91 20 7.15 1.93 useful When I need information from the World Bank I 71 6.32 2.16 23 6.74 2.30 know how to find it The World Bank is responsive to my information 59 7.00 2.27 15 8.27 1.83 requests and inquiries* *Significantly different between locations H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Percentage of Respondents Buenos Aires Provinces Yes 72.2% 68.0% No 27.8% 32.0% Which of the following describes most of your exposure to the World Bank in Argentina? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Buenos Aires Provinces Observer 9.2% 17.4% Use World Bank reports/data 30.3% 26.1% Engage in World Bank related/sponsored events/activities 52.6% 52.2% Collaborate as part of my professional duties 52.6% 52.2% Use World Bank website for information, data, research, etc. 19.7% 17.4% 83 The World Bank Argentina Country Survey 2012 Appendix D: Responses to All Questions by Year 1 FY ’05 Response Number = 279  FY ’10 Response Number = 253  FY ’12 Response Number = 104 B. Overall Attitudes toward the World Bank year FY 2005 FY 2010 FY 2012 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 270 7.09 1.92 253 6.77 2.05 103 7.25 1.63 World Bank in Argentina?* Overall, please rate your impression of the 257 5.58 1.82 239 6.16 1.88 100 6.20 1.72 World Bank’s effectiveness in Argentina.^ (1-Not familiar at all, 10-Extremely familiar; 1-Not effective at all, 10-Very effective) *Significantly different between FY12 and FY10 country surveys. ^Significantly different between FY12 and FY05 country surveys. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) FY 2010 FY 2012 NGOs 31.2% 31.7% Local Government 51.0% 55.8% Beneficiaries 26.9% 21.2% Private sector 17.4% 19.2% Community Based Organizations (CBOs) 18.6% 17.3% Academia/think tanks/research institutes* - 35.6% Parliament 14.2% 9.6% Media* - 3.8% Other 39.5% 1.9% * Not included in FY 2010 questionnaire. To what extent do you agree with the following statements about the World Bank’s work in Argentina, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2005 FY 2010 FY 2012 N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a 260 4.81 2.03 247 5.43 2.07 100 5.60 1.85 relevant role in development in Argentina^ The World Bank’s work is aligned with what I consider the development priorities for 251 4.76 1.95 243 5.59 2.05 98 5.77 1.84 this country^ The World Bank treats clients and 228 6.91 2.34 229 7.32 2.05 98 7.26 2.19 stakeholders in Argentina with respect ^Significantly different between FY12 and FY05 country surveys. 1 Only those questions that were asked in the FY ’05, FY ’10 and FY ’12 country surveys, with similar response scales/options, are presented. 84 The World Bank Argentina Country Survey 2012 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Argentina, on a ten point scale? year FY 2005 FY 2010 FY 2012 N Mean SD N Mean SD N Mean SD Basic infrastructure^ 225 5.99 2.04 226 6.35 2.09 81 6.62 1.62 Poverty reduction^* 238 4.96 1.96 226 4.37 1.88 76 5.54 2.03 Domestic private sector development 187 4.95 2.07 191 5.08 2.14 58 5.12 1.89 Economic growth^* 231 4.99 1.68 227 4.90 1.88 64 5.89 1.99 Public financial management 208 4.93 1.99 186 5.15 2.25 62 5.26 2.34 Health^* 215 5.72 2.13 212 5.11 2.22 65 6.97 1.62 Education^* 224 5.39 2.20 212 4.86 2.21 67 6.10 2.13 Social protection 213 5.61 2.22 201 5.24 2.23 55 5.35 2.18 Climate change* 179 4.37 2.23 71 5.96 2.28 Public sector reform 235 5.02 2.11 229 5.08 2.13 65 5.51 2.34 Agricultural development^* 187 5.09 2.14 181 5.11 2.24 61 6.15 1.88 Natural resource management 215 5.70 2.11 223 5.49 2.31 55 5.35 2.11 (1-Not effective at all, 10-Very effective) *Significantly different between FY12 and FY10 country surveys. ^Significantly different between FY12 and FY05 country surveys. D. The World Bank’s Knowledge When thinking about the development challenges in Argentina, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? Percentage of Respondents (Responses Combined) FY 2010 FY 2012 Transport 6.7% 24.0% Poverty reduction 28.5% 20.2% Public sector reform 11.1% 12.5% Regional integration* - 5.8% Gender* - 29.8% Crime and violence* - 10.6% Rural development 2.4% 9.6% Education 33.2% 1.0% Social protection 6.7% 7.7% Governance 7.9% 10.6% Domestic private sector development 6.7% 1.9% Foreign direct investment* - 3.8% Water and sanitation 3.6% 4.8% Health 12.6% 14.4% Climate change* - 1.9% Agricultural development 4.3% 17.3% Trade and exports* - 14.4% Economic growth* - 13.5% Regulatory framework* - 1.9% Basic infrastructure* - 5.8% Natural resource management/environmental sustainability 15.0% 22.1% Anti corruption 9.1% 1.9% Disaster management* - 15.4% Energy 11.5% 13.5% Public financial management 5.1% 3.8% Job creation/employment 10.3% 15.4% Financial markets 1.6% 3.8% Urban development 7.1% 8.7% Equality of opportunity 11.5% 2.9% * Not included in FY 2010 questionnaire. 85 The World Bank Argentina Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? year FY 2005 FY 2010 FY 2012 N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly 152 6.37 2.49 165 7.08 2.20 85 6.92 2.14 The World Bank effectively monitors and evaluates the projects and programs it 157 6.42 2.11 180 6.57 2.05 93 6.66 1.98 supports The World Bank imposes reasonable 242 5.60 2.38 220 6.23 2.18 89 6.22 2.04 conditions on its lending^ Working with the World Bank increases 155 6.02 2.16 174 6.43 1.99 95 6.53 2.09 Argentina's institutional capacity (1-Strongly disagree, 10-Strongly agree) ^Significantly different between FY12 and FY05 country surveys. F. The Future Role of the World Bank in Argentina Which of the following SHOULD the World Bank do to make itself of greater value in Argentina? Percentage of Respondents (Responses Combined) FY 2010 FY 2012 Improve the quality of its experts as related to Argentina's 17.0% 21.2% specific challenges Reduce the complexity of obtaining World Bank financing 25.7% 39.4% Focus primarily on advocacy issues 22.1% 35.6% Improve the competitiveness of its financing compared to 9.5% 17.3% markets Ensure greater selectivity in its work* - 5.8% Provide more adequate data/knowledge/statistics/figures on - 13.5% Argentina's economy* Offer more innovative financial products 9.9% 21.2% Offer more innovative knowledge services 9.9% 17.3% Increase availability of Fee-Based services* - 0.0% Work faster* - 16.3% Other 5.9% 3.8% * Not included in FY 2010 questionnaire. G. Communication and Information Sharing Which do you primarily use? Percentage of Respondents FY 2005 FY 2010 FY 2012 The World Bank's country website^* 34.3% 43.5% 62.2% The World Bank's main website^* 65.7% 56.5% 37.8% *Significantly different between FY12 and FY10 country surveys. ^Significantly different between FY12 and FY05 country surveys. Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) year FY 2010 FY 2012 N Mean SD N Mean SD I find the World Bank websites easy to 226 6.82 2.07 91 6.11 2.04 navigate* I find the information on the World Bank’s 224 7.32 1.79 90 6.71 1.92 websites useful* When I need information from the World 236 6.73 2.26 94 6.43 2.19 Bank I know how to find it The World Bank is responsive to my 213 7.33 2.02 74 7.26 2.23 information requests and inquiries *Significantly different between FY12 and FY10 country surveys. 86 The World Bank Argentina Country Survey 2012 Appendix E: Indicator Questions as a Function of Exposure to the Bank Currently, do you Which of the following describes most of your exposure to the World Bank in Argentina? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 6.18 6.21 6.34 5.40 5.96 6.96 6.16 6.31 6.36 6.14 6.16 6.58 Bank’s effectiveness in Argentina. To what extent do you believe the World Bank’s staff is well prepared to help Argentina solve its 6.92 6.66 6.81 6.44 6.49 7.46 6.84 6.72 7.07 6.54 6.58 7.58 most complicated development challenges? Overall the World Bank currently plays a relevant 5.26 5.73 5.80 4.40 5.30 6.50 5.62 5.68 5.64 5.67 5.55 6.05 role in development in Argentina The World Bank’s work is aligned with what I 5.92 5.71 5.94 4.56 5.55 6.44 5.59 6.00 5.88 5.75 5.77 5.95 consider the development priorities for this country Responsiveness 6.08 5.99 6.18 5.11 5.75 6.88 6.00 6.12 6.29 5.87 5.99 6.50 Openness (sharing data and other information) 6.67 6.57 6.64 6.60 6.54 6.86 6.63 6.64 6.76 6.51 6.53 7.12 Collaboration with groups outside of the 6.13 5.96 6.10 4.83 5.83 6.43 5.79 6.14 5.81 6.19 6.11 5.42 Government Collaboration with the Government 6.81 6.38 6.60 5.90 6.22 7.28 6.49 6.55 6.67 6.39 6.45 6.87 Collaboration with other donors 6.53 6.23 6.38 5.00 5.98 7.20 6.48 6.17 6.26 6.31 6.30 6.25 To what extent does the World Bank’s work help to 5.81 5.99 6.11 4.78 5.63 6.81 6.05 5.92 6.05 5.92 5.84 6.59 achieve development results in Argentina? The World Bank’s financial instruments meet the 5.64 6.30 6.28 4.75 5.97 6.56 6.08 6.19 5.88 6.35 6.04 6.53 needs of Argentina The World Bank meets Argentina’s needs for 5.76 5.98 6.09 5.00 5.72 6.64 5.89 6.06 5.88 6.09 5.85 6.67 knowledge services Are adaptable to Argentina's specific development 5.46 5.36 5.53 4.56 5.17 6.04 5.34 5.48 5.58 5.28 5.30 6.00 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank’s knowledge and research 5.85 5.71 5.93 5.00 5.45 6.77 5.93 5.75 5.89 5.76 5.76 6.13 make to development results in your country? Overall, how would you rate the technical quality of 7.50 6.66 6.95 7.22 6.68 7.64 7.07 6.90 7.41 6.57 6.84 7.63 the World Bank’s knowledge/research? Where country systems are adequate, the World 7.05 6.24 6.49 5.80 6.09 7.32 6.47 6.42 6.97 6.05 6.23 7.58 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 87 The World Bank Argentina Country Survey 2012 Appendix F: Argentina FY 2012 Questionnaire World Bank Country Survey FY12 – ARGENTINA The World Bank is interested in gauging the views of clients and partners who are either involved in development in Argentina or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Argentina, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Argentina. The World Bank commissioned an independent firm to oversee the logistics of this effort in Argentina. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING ARGENTINA A1. In general would you say that ARGENTINA is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 88 The World Bank Argentina Country Survey 2012 SECTION A: GENERAL ISSUES FACING ARGENTINA (CONT...) A2. When considering development priorities, which ONE development priority below is the most important in ARGENTINA? Which ONE is the second most important priority? Which ONE is the third most important priority? FIRST priority SECOND priority THIRD priority Choose only ONE for each column (Choose only ONE) (Choose only ONE) (Choose only ONE) 1 Environmental sustainability    2 Equality of opportunity (i.e., equity)    3 Health    4 Climate change (e.g., mitigation, adaptation)    5 Poverty reduction    6 Public sector reform    7 Regional integration    8 Gender    9 Crime and violence    10 Domestic private sector development    11 Foreign direct investment    12 Agricultural development    13 Trade and exports    14 Economic growth    15 Regulatory framework    16 Basic infrastructure    17 Natural resource management (e.g., oil, gas, mining)    18 Anti corruption    19 Disaster management    20 Rural development    21 Education    Social protection (e.g., pensions, targeted social 22    assistance) 23 Governance (i.e., government effectiveness)    24 Transport (e.g., roads, bridges, transportation)    25 Water and sanitation    26 Energy    Public financial management (e.g., public 27    expenditure, fiscal system reform) 28 Job creation/employment    29 Financial markets    30 Urban development    89 The World Bank Argentina Country Survey 2012 SECTION A: GENERAL ISSUES FACING ARGENTINA (CONT...) A 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in ARGENTINA? (Choose no more than THREE) 1 Agricultural development 2 Trade and exports 3 Economic growth 4 Regulatory framework 5 Basic infrastructure 6 Natural resource management (e.g., oil, gas, mining) 7 Anti corruption 8 Disaster management 9 Rural development 10 Education 11 Social protection (e.g., pensions, targeted social assistance) 12 Governance (i.e., government effectiveness) 13 Transport (e.g., roads, bridges, transportation) 14 Water and sanitation 15 Energy 16 Public financial management (e.g., public expenditure, fiscal system reform) 17 Job creation/employment 18 Financial markets 19 Urban development 20 Environmental sustainability 21 Equality of opportunity (i.e., equity) 22 Health 23 Climate change (e.g., mitigation, adaptation) 24 Public sector reform 25 Regional integration 26 Gender 27 Crime and violence 28 Domestic private sector development 29 Foreign direct investment 90 The World Bank Argentina Country Survey 2012 SECTION A: GENERAL ISSUES FACING ARGENTINA (CONT…) A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in ARGENTINA? (Choose no more than THREE) 1 Water and sanitation 2 Energy 3 Public financial management (e.g., public expenditure, fiscal system reform) 4 Job creation/employment 5 Financial markets 6 Urban development 7 Environmental sustainability 8 Equality of opportunity (i.e., equity) 9 Health 10 Climate change (e.g., mitigation, adaptation) 11 Agricultural development 12 Trade and exports 13 Regulatory framework 14 Basic infrastructure 15 Natural resource management (e.g., oil, gas, mining) 16 Anti corruption 17 Disaster management 18 Rural development 19 Education 20 Social protection (e.g., pensions, targeted social assistance) 21 Governance (i.e., government effectiveness) 22 Transport (e.g., roads, bridges, transportation) 23 Poverty reduction 24 Public sector reform 25 Regional integration 26 Gender 27 Crime and violence 28 Domestic private sector development 29 Foreign direct investment 91 The World Bank Argentina Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in ARGENTINA, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in ARGENTINA, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help ARGENTINA solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 92 The World Bank Argentina Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B4. When thinking about how the World Bank can have the most impact on development results in ARGENTINA, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in ARGENTINA? (Choose no more than THREE) 1 Rural development 2 Education 3 Social protection (e.g., pensions, targeted social assistance) 4 Governance (i.e., government effectiveness) 5 Transport (e.g., roads, bridges, transportation) 6 Poverty reduction 7 Public sector reform 8 Regional integration 9 Gender 10 Crime and violence 11 Domestic private sector development 12 Foreign direct investment 13 Water and sanitation 14 Energy 15 Public financial management (e.g., public expenditure, fiscal system reform) 16 Job creation/employment 17 Financial markets 18 Urban development 19 Environmental sustainability 20 Equality of opportunity (i.e., equity) 21 Health 22 Climate change (e.g., mitigation, adaptation) 23 Agricultural development 24 Trade and exports 25 Economic growth 26 Regulatory framework 27 Basic infrastructure 28 Natural resource management (e.g., oil, gas, mining) 29 Anti corruption 30 Disaster management 93 The World Bank Argentina Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in ARGENTINA? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources   2 Technical assistance   3 Policy advice   4 Data   5 Training/capacity building   6 Studies/analyses   7 Convening/facilitating   Linkage to non-Bank expertise (i.e., South-South 8   knowledge sharing) 9 Other (please specify):___________________________   B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in ARGENTINA? (Choose no more than TWO) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Staff too inaccessible 4 Arrogant in its approach 5 Not willing to honestly criticize policies and reform efforts in the country 6 Too influenced by developed countries 7 Not enough public disclosure of its work 8 World Bank processes too slow and complex 9 Other (please specify): __________________________________________________ 94 The World Bank Argentina Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in ARGENTINA? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Knowledge products/services (analytical work, studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B8. Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in ARGENTINA? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Knowledge products/services (analytical work, studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know 95 The World Bank Argentina Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 8 Academia/think tanks/research institutes 9 Parliament 10 Media 12 Other (please specify): __________________________ To what extent do you agree with the following statements about the World Bank’s work in Argentina, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B10 1 2 3 4 5 6 7 8 9 10  role in development in Argentina The World Bank’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for this country The World Bank treats clients and stakeholders in B12 1 2 3 4 5 6 7 8 9 10  Argentina with respect PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 96 The World Bank Argentina Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) To what extent is the World Bank an effective development partner in Argentina, in terms of each of the following? To no To a very Don't degree at significant know all degree B13 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the World Bank’s products B14 1 2 3 4 5 6 7 8 9 10  and services) Flexibility (in terms of changing country B15 1 2 3 4 5 6 7 8 9 10  circumstances) B16 Being inclusive 1 2 3 4 5 6 7 8 9 10  B17 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B18 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B19 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Collaboration with groups outside of the B20 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B21 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B22 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  B23 Follow through over time 1 2 3 4 5 6 7 8 9 10  97 The World Bank Argentina Country Survey 2012 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in ARGENTINA, on a ten point scale? Not effective Very Don't at all effective know C1 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  C2 Urban development 1 2 3 4 5 6 7 8 9 10  C3 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  C4 Basic infrastructure 1 2 3 4 5 6 7 8 9 10  C5 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  C6 Poverty reduction 1 2 3 4 5 6 7 8 9 10  C7 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  C8 Water and sanitation 1 2 3 4 5 6 7 8 9 10  C9 Economic growth 1 2 3 4 5 6 7 8 9 10  C10 Energy 1 2 3 4 5 6 7 8 9 10  C11 Disaster management 1 2 3 4 5 6 7 8 9 10  Public financial management (e.g., public C12 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) C13 Job creation/employment 1 2 3 4 5 6 7 8 9 10  C14 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  C15 Health 1 2 3 4 5 6 7 8 9 10  C16 Rural development 1 2 3 4 5 6 7 8 9 10  C17 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social C18 1 2 3 4 5 6 7 8 9 10  assistance) C19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  C20 Public sector reform 1 2 3 4 5 6 7 8 9 10  C21 Agricultural development 1 2 3 4 5 6 7 8 9 10  C22 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  98 The World Bank Argentina Country Survey 2012 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS (CONT...) C23. To what extent does the World Bank’s work help to achieve development results in ARGENTINA, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in ARGENTINA, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank's financial instruments (i.e., investment lending, Development Policy C24 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of ARGENTINA The World Bank meets ARGENTINA's needs C25 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 99 The World Bank Argentina Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE D1. When thinking about the development challenges in ARGENTINA, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) 1 Transport (e.g., roads, bridges, transportation) 2 Poverty reduction 3 Public sector reform 4 Regional integration 5 Gender 6 Crime and violence 7 Rural development 8 Education 9 Social protection (e.g., pensions, targeted social assistance) 10 Governance (i.e., government effectiveness) 11 Domestic private sector development 12 Foreign direct investment 13 Water and sanitation 14 Health 15 Climate change (e.g., mitigation, adaptation) 16 Agricultural development 17 Trade and exports 18 Economic growth 19 Regulatory framework 20 Basic infrastructure 21 Natural resource management (e.g., oil, gas, mining) 22 Anti corruption 23 Disaster management 24 Energy 25 Public financial management (e.g., public expenditure, fiscal system reform) 26 Job creation/employment 27 Financial markets 28 Urban development 29 Environmental sustainability 30 Equality of opportunity (i.e., equity) 100 The World Bank Argentina Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) How effective do you believe the World Bank's knowledge and research are at … in ARGENTINA? Not Very Don't effective effective know at all D2 Raising your awareness of the particular topic 1 2 3 4 5 6 7 8 9 10  D3 Stimulating public debate/dialogue 1 2 3 4 5 6 7 8 9 10  D4 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D5 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10  Providing support for program D6 1 2 3 4 5 6 7 8 9 10  implementation To what extent do you believe that the World Bank's knowledge and research … in ARGENTINA? To no To a very Don't degree at significant know all degree D7 Are timely 1 2 3 4 5 6 7 8 9 10  Are relevant to ARGENTINA's development D8 1 2 3 4 5 6 7 8 9 10  priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D10 1 2 3 4 5 6 7 8 9 10  understand) A source of relevant information on global D11 1 2 3 4 5 6 7 8 9 10  good practices D12 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D13 Are appropriately translated 1 2 3 4 5 6 7 8 9 10  Are adaptable to ARGENTINA's specific D14 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D15. Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know 101 The World Bank Argentina Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) D16. Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 102 The World Bank Argentina Country Survey 2012 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10  conditions on its lending Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10  Argentina's institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10  continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10  coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 103 The World Bank Argentina Country Survey 2012 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN ARGENTINA F1. Which of the following SHOULD the World Bank do to make itself of greater value in ARGENTINA? (Choose no more than TWO) 1 Improve the quality of its experts as related to ARGENTINA’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Ensure greater selectivity in its work 6 Provide more adequate data/knowledge/statistics/figures on ARGENTINA’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Increase availability of Fee-Based services 10 Work faster 11 Others (please specify): ______________________________________________ 104 The World Bank Argentina Country Survey 2012 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in ARGENTINA? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 Local television 5 International television 6 Internet 7 Social media (Facebook, Twitter, Youtube) 8 Blogs 9 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank Public Information Center 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Others (please specify): ______________________________________________ 105 The World Bank Argentina Country Survey 2012 SECTION G: COMMUNICATION AND INFORMATION SHARING (CONT...) G3. Which do you primarily use? 1 The World Bank’s country website (www.bancomundial.org.ar) 2 The World Bank’s main website (www.worldbank.org) Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use more data from the World Bank as a result of the G4 1 2 3 4 5 6 7 8 9 10  organization's Open Data policy The World Bank’s PIC is a valuable source of G5 information related to development in Argentina (Only 1 2 3 4 5 6 7 8 9 10  answer if you have used the PIC) I find the World Bank websites easy to navigate. (Only G6 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G7 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know G8 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information G9 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 106 The World Bank Argentina Country Survey 2012 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Academia/Research Institute/Think Tank 19 Judiciary Branch 20 Other (please specify): ________________________________________________________ 107 The World Bank Argentina Country Survey 2012 SECTION H: BACKGROUND INFORMATION (CONT...) H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agricultural development 2 Anti corruption 3 Basic infrastructure 4 Climate change (e.g., mitigation, adaptation) 5 Communicable/non-communicable diseases 6 Crime and violence 7 Disaster management 8 Domestic private sector development 9 Economic growth 10 Education 11 Energy 12 Environmental sustainability 13 Equality of opportunity (i.e., equity) 14 Financial markets 15 Food security 16 Foreign direct investment 17 Gender 18 Global integration 19 Governance (i.e., government effectiveness) 20 Health 21 Information and communications technology 22 Job creation/employment 23 Law and justice (e.g., judicial system) 24 Monitoring and evaluation 25 Natural resource management (e.g., oil, gas, mining) 26 Poverty reduction 27 Public financial management (e.g., public expenditure, fiscal system reform) 28 Public sector reform 29 Regional integration 30 Regulatory framework 31 Rural development 32 Social protection (e.g., pensions, targeted social assistance) 33 Trade and exports 34 Transport (e.g., roads, bridges, transportation) 35 Urban development 36 Water and sanitation 37 Other (please specify): _____________________________________________ 108 The World Bank Argentina Country Survey 2012 SECTION H: BACKGROUND INFORMATION (CONT...) H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Argentina? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Ciudad de Buenos Aires 2 Provincias Thank you for completing the survey! 109