88140 Belarus Country Opinion Survey Report (July 2013 - June 2014) The World Bank Belarus Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Belarus ....................................................10 V. Overall Attitudes toward the World Bank .................................14 VI. Sectoral Effectiveness................................................................21 VII. World Bank Knowledge and Instruments ..................................23 VIII. How the World Bank Operates ..................................................32 IX. The Future Role of the World Bank in Belarus ...........................35 X. Communication and Openness..................................................37 XI. Appendices ................................................................................42 2 The World Bank Belarus Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Belarus perceive the Bank;  Obtain systematic feedback from stakeholders in Belarus regarding:  Their views regarding the general environment in Belarus;  Their overall attitudes toward the World Bank in Belarus;  Overall impressions of the World Bank ’s effectiveness and results, knowledge and research, and communication and information sharing in Belarus; and  Perceptions of the World Bank’s future role in Belarus.  Use data to help inform the Belarus country team’s strategy. II. Methodology In January 2013, 190 stakeholders of the World Bank in Belarus were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the Presidential Administration; the office of the Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry or a state committee; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; CSOs; the media; academia/research institutes/think tanks; and beneficiaries of a program. A total of 115 stakeholders participated in the country survey (61% response rate). Respondents received questionnaires via post or email and returned them accordingly. Respondents were asked about: general issues facing Belarus; their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge; working with the World Bank; the Bank’s future role in Belarus; and the Bank’s communication and information sharing in Belarus. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Belarus: Respondents were asked to indicate whether Belarus is headed in the right direction, what they thought were the top three most important development priorities, and which areas of development would contribute most to improving people’s lives and generating economic growth in Belarus. 3 The World Bank Belarus Country Survey 2013 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Belarus, Bank staff preparedness to help Belarus solve its development challenges, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the most effective instruments in helping to promote development and reduce poverty in Belarus, with which stakeholder groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in Belarus, the extent to which the Bank meets Belarus’s needs for knowledge services and financial instruments, and the Bank’s level of effectiveness across thirty development areas, such as economic growth, governance and anti corruption, job creation, and others. D. The World Bank’s Knowledge: Respondents were asked to indicate how frequently they consult Bank knowledge/research, the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank’s knowledge/research, including how significant of a contribution it makes to development results in Belarus and its technical quality. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank ’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Belarus’ institutional capacity, and providing effective implementation support. F. The Future Role of the World Bank in Belarus: Respondents were asked to rate how significant a role the Bank should play in Belarus’ development in the near future and to indicate what the Bank should do to make itself of greater value in Belarus. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s website s. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to their information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Belarus, and their geographic location. 4 The World Bank Belarus Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, the small number of respondents from private sector organizations were combined with respondents from the financial sector and banks, the few respondents from the office of the Prime Minister, the office of Minister, the office of Parliamentarian, and beneficiaries of a program were included in the “Other” category. Note that there were no respondents from the Presidential Administration and bilateral agencies. Percentage of Respondents (N=109) Employee of a Ministry / State Committee 33% CSO 14% Project Management Unit 11% Academia/ Research institute/ Think tank 11% Multilateral agency 6% Financial Sector/ Bank 6% Other 5% Local Government Office or Staff 4% Media 4% Office of the Prime Minister / Minister 3% Private sector organization 3% Beneficiary of a program 2% Office of Parliamentarian 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank Belarus Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=113) Public sector governance/ Public financial 16% management/ Anti corruption Financial markets 11% Private sector development/ Foreign direct investment 10% Other 10% Economic management 8% Natural resource management 8% Education 6% Energy 6% Social protection 6% Water and sanitation 5% Urban development 4% Transport 4% Information and communications technology 3% Agricultural development 2% Health/ Communicable/non-communicable diseases 2% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank Belarus Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  The vast majority of respondents indicated that they were located in Minsk. Because of the small number of respondents from oblast cities, these locations were combined into the “Other” category for all further analyses.  Responses across both geographic locations for all country survey questions can be found in the Appendix C (see page 75). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=114) Minsk 90% Oblast city 9% Other 1% “Which best represents your geographic location?” (Respondents chose from a list.) 7 The World Bank Belarus Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Belarus, can be found in the Appendix D (see page 86). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. Percentage of Respondents (N=114) Yes 63% No 37% "Currently, do you professionally collaborate/work with the World Bank in your country?” Percentage of Respondents (N=112) Collaborate as part of my professional duties 50% Engage in World Bank related/sponsored 47% events/activities Use World Bank reports/data 35% Use World Bank website for information, data, 25% research, etc. Observer 13% “Which of the following describes most of your exposure to the World Bank in Belarus? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Belarus Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for their familiarity with the World Bank.  It should be noted that respondents’ ratings of familiarity with the Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Belarus, the Bank’s ability to help achieve development results, and the Bank’s relevance to Belarus’s development. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.7 PMU 7.3 Employee of Ministry/ State Committee 7.2 Academia/ Research institute/ Think tank 7.1 Multilateral agency 7.0 Other 6.8 CSO 6.1 Private Sector/ Financial Sector/ Bank 6.0 Media 5.8 Local Government 5.5 “How familiar are you with the work of the World Bank in Belarus, on a ten -point scale?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Belarus Country Survey 2013 IV. General Issues Facing Belarus Headed in the Right Direction  A majority of employees of ministries/state committees and respondents from local government indicated that the Belarusian economy was headed in the right direction, while respondents from multilateral agencies and private sector organizations/financial sector/banks were more likely to indicate that the Belarusian economy was headed in the wrong direction. Respondents from PMUs tended to indicate that they were not sure whether the Belarusian economy was headed in the right or wrong direction. Percentage of Respondents (N=106) The right direction 51% The wrong direction 25% Not sure 24% "In general would you say that the Belarusian economy is headed in ... ?” (Respondents chose from a list.) 10 The World Bank Belarus Country Survey 2013 IV. General Issues Facing Belarus (continued) Development Priority Percentage of Respondents (N=88) Private sector development 44% Public sector reform 32% Economic growth 23% Competitiveness and diversification 22% Foreign direct investment 20% Energy 19% Social protection 18% Transformation of state-owned enterprises 17% Trade and exports 13% Information and communications technology 10% Global/regional integration 8% Environmental sustainability 8% Waste management 7% Education 7% Health 7% Law and justice 6% Transport 5% Regulatory framework 3% Water and sanitation 3% Anti corruption 3% Rural development 3% “Listed below are a number of development priorities in Belarus. Please identify which of the following you consider the most important development priorities in Belarus? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 11 The World Bank Belarus Country Survey 2013 IV. General Issues Facing Belarus (continued) What Would Contribute Most to Improving Quality of People’s Lives Percentage of Respondents (N=93) Economic growth 52% Private sector development 47% Social protection 22% Public sector reform 19% Health 18% Transformation of state-owned enterprises 13% Competitiveness and diversification 13% Job creation/employment 12% Foreign direct investment 11% Environmental sustainability 11% Education 10% Law and justice 8% Rural development 6% Poverty reduction 6% Water and sanitation 5% Trade and exports 5% Anti corruption 5% Waste management 4% Energy 4% Information and communications technology 4% Global/regional integration 3% Urban development 3% “Improving people’s life is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to improving quality of life of people in Belarus? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 12 The World Bank Belarus Country Survey 2013 IV. General Issues Facing Belarus (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=93) Foreign direct investment 44% Private sector development 43% Competitiveness and diversification 40% Transformation of state-owned enterprises 30% Energy 27% Trade and exports 19% Public sector reform 19% Financial markets 13% Information and communications technology 12% Global/regional integration 11% Law and justice 5% Job creation/employment 4% Environmental sustainability 4% Health 4% Education 4% Anti corruption 3% Regulatory framework 3% Rural development 3% Social protection 2% Transport 2% “Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Belarus? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 13 The World Bank Belarus Country Survey 2013 V. Overall Attitudes toward the World Bank Where the World Bank Should Focus its Resources Percentage of Respondents (N=89) Public sector reform 31% Private sector development 31% Transformation of state-owned enterprises 24% Energy 22% Economic growth 20% Competitiveness and diversification 19% Foreign direct investment 18% Environmental sustainability 18% Social protection 12% Health 12% Transport 9% Waste management 8% Education 7% Financial markets 7% Trade and exports 7% Global/regional integration 7% Water and sanitation 7% Rural development 6% Poverty reduction 6% Information and communications technology 4% Law and justice 3% Job creation/employment 4% Gender 3% “When thinking about how the World Bank can have the most impact on development results in Belarus, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Belarus? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 14 The World Bank Belarus Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard . The World Bank’s Overall Effectiveness (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the World Bank’s overall effectiveness in Belarus. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 Employee of Ministry/ State Committee 7.6 PMU 7.4 Academia/ Research institute/ Think tank 7.3 CSO 7.3 Other 7.1 Multilateral agency 6.8 Media 6.8 Local Government 6.7 Private Sector/ Financial Sector/ Bank 6.0 “Overall, please rate your impression of the World Bank’s effectiveness in Belarus, on a ten point scale." (1-"Not effective at all", 10-"Very effective") 15 The World Bank Belarus Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  Respondents from PMUs and employees of ministries/state committees gave the highest ratings for the World Bank helping achieve development results in Belarus whereas respondents from the media, private sector organizations/financial sector/banks, and other organizations gave significantly lower ratings.  Respondents from Minsk and other geographic areas gave statistically similar ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.7 PMU 7.8 Employee of Ministry/ State Committee 7.3 Local Government 6.5 Multilateral agency 6.5 CSO 6.5 Academia/ Research institute/ Think tank 6.1 Media 6.0 Private Sector/ Financial Sector/ Bank 5.7 Other 5.7 “To what extent does the World Bank's work help to achieve development results in Belarus, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 16 The World Bank Belarus Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the World Bank’s staff being well prepared to help Belarus solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.9 Local Government 9.0 Employee of Ministry/ State Committee 8.3 PMU 8.3 CSO 8.1 Other 7.9 Academia/ Research institute/ Think tank 7.6 Media 7.0 Multilateral agency 6.8 Private Sector/ Financial Sector/ Bank 6.5 "To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Belarus solve its most complicated development challenges, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 17 The World Bank Belarus Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value Percentage of Respondents (N=112) Financial resources: investment lending 47% 8% 55% Technical assistance 11% 30% 41% Training/capacity building 8% 16% 24% Studies/analyses 9% 15% 24% Policy advice 13% 6% 19% Financial resources: policy based lending 7% 11% 18% Mobilizing third party financial resources 2% 5% 7% Donor coordination 5% 6% Linkage to non-Bank expertise 2% Data 2% Greatest value Second greatest value Other 1% “When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Belarus?” (Respondents chose from a list.) 18 The World Bank Belarus Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness Percentage of Respondents (N=105) Not adequately sensitive to political/ social 32% realities in Belarus World Bank processes too slow and complex 22% Too influenced by developed countries 20% Not enough public disclosure of its work 19% Too bureaucratic in its operational policies and 19% procedures Not collaborating enough with non-state actors 15% Not willing to honestly criticize policies and 11% reform efforts in the country Not exploring alternative policy options 9% Not aligned with country priorities 8% Other 5% Arrogant in its approach 3% Not aligned with other donors’ work 3% Not client focused 2% Imposing technocratic solutions without regard to 1% political realities “Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Belarus? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 19 The World Bank Belarus Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=95) The World Bank is not sensitive enough to 32% political/ social realities on the ground Lack of/ inadequate levels of capacity in 29% Government Political pressures and obstacles 26% Reforms are not well thought out in light of 23% country challenges There is not an adequate level of citizen/ civil 18% society participation The Government works inefficiently 17% The World Bank does not do adequate follow 11% through/ follow-up Poor donor coordination 6% The World Bank works too slowly 5% Other 4% “When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 20 The World Bank Belarus Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Energy 7.8 Environmental sustainability 7.5 Transport 7.1 Economic growth 7.1 Waste management 7.0 Water and sanitation 6.9 Public sector reform 6.7 Forestry development 6.6 Basic infrastructure 6.5 Private sector development 6.5 Climate change 6.5 Regulatory framework 6.4 Foreign direct investment 6.3 Poverty reduction 6.3 Trade and exports 6.3 Competitiveness and diversification 6.2 Gender 6.2 Social protection 6.2 Education 6.1 Job creation/employment 6.0 Information and communications technology 6.0 Health 5.9 Transformation of state-owned enterprises 5.8 Financial markets 5.8 Global/regional integration 5.8 Urban development 5.6 Rural development 5.5 Anti corruption 5.3 Food security 5.2 Law and justice 4.8 (1-"Not effective at all", 10-"Very effective")  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the Bank’s effectiveness across all these thirty areas of development. 21 The World Bank Belarus Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Belarus, bivariate correlational analyses were conducted using respondents’ ratings of the thirty specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results increas e. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Belarus. The areas determined to be key drivers from these analyses were:  Education;  Social protection;  Financial markets;  Global/regional integration; and  Job creation/employment.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Belarus, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  Education;  Waste management;  Energy;  Water and sanitation;  Environmental sustainability; and  Forestry development. 22 The World Bank Belarus Country Survey 2013 VII. World Bank Knowledge and Instruments Knowledge: Frequency of Use Percentage of Respondents (N=111) Weekly 4% Monthly 23% A few times a year 41% Rarely 29% Never 5% “How frequently do you consult World Bank knowledge work and activities in the work you do?" (Respondents chose from a list.) 23 The World Bank Belarus Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Meeting Belarus’ Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the World Bank meets Belarus’ needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 CSO 7.8 PMU 7.8 Local Government 7.7 Employee of Ministry/ State Committee 7.5 Academia/ Research institute/ Think tank 7.3 Media 7.0 Other 6.6 Multilateral agency 6.3 Private Sector/ Financial Sector/ Bank 5.6 “The World Bank meets Belarus' needs for knowledge services (e.g., research, analysis, data, technical assistance), on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree") 24 The World Bank Belarus Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research Percentage of Respondents (N=92) Private sector development 37% Public sector reform 35% Foreign direct investment 29% Competitiveness and diversification 25% Transformation of state-owned enterprises 25% Energy 16% Economic growth 15% Environmental sustainability 14% Education 12% Poverty reduction 8% Health 8% Global/regional integration 7% Waste management 7% Financial markets 7% Transport 7% Social protection 5% Water and sanitation 5% Information and communications technology 5% Rural development 4% Trade and exports 4% Regulatory framework 3% Forestry development 3% Law and justice 2% Gender 2% Climate change 2% Anti corruption 2% “When thinking about the development challenges in Belarus, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 25 The World Bank Belarus Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the effectiveness of the World Bank’s knowledge work and activities at all of these aspects. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Providing support for program implementation 7.2 Enhancing your knowledge and/or skills 7.0 Contributing to good policy making 6.2 “In Belarus, how effective do you believe the World Bank’s knowledge work and activities are at … ?" (1-"Not effective at all", 10-"Very effective") 26 The World Bank Belarus Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Qualities  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for all of these qualities of the World Bank’s knowledge work and activities. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are appropriately translated 7.8 Are accessible (well written and easy to 7.6 understand) Are useful in terms of the work you do 7.5 Are adaptable to Belarus’s specific development 7.5 challenges and country circumstances* Are source of relevant information on global 7.5 good practices Provide feasible recommendations 7.4 Are relevant to Belarus's development priorities 7.2 Are timely 7.0 Include appropriate level of stakeholder 7.0 involvement during preparation Are adequately disseminated 6.7 “In Belarus, to what extent do you believe that the World Bank’s knowledge work and activities ... ?" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 27 The World Bank Belarus Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Contribution (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in Belarus. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 PMU 7.2 Employee of Ministry/ State Committee 7.2 Academia/ Research institute/ Think tank 6.9 Other 6.8 Media 6.8 Multilateral agency 6.7 CSO 6.3 Local Government 6.0 Private Sector/ Financial Sector/ Bank 5.7 “Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your country, on a ten point scale? (1-"Not significant at all", 10-"Very significant") 28 The World Bank Belarus Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Technical Quality (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the technical quality of the World Bank’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 Employee of Ministry/ State Committee 7.9 Other 7.8 PMU 7.6 Academia/ Research institute/ Think tank 7.5 Multilateral agency 7.2 CSO 7.2 Private Sector/ Financial Sector/ Bank 7.1 Local Government 7.0 Media 6.7 “Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale?" (1-"Very low technical quality", 10-"Very high technical quality") 29 The World Bank Belarus Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Instruments: Most Effective in Helping to Promote Development and Reduce Poverty Percentage of Respondents (N=99) Investment lending 64% Technical assistance 48% Capacity development 29% Knowledge products/ services 25% Policy based lending/ budget support to the 15% Government Don’t know 3% Trust Fund management 1% Other 1% “Which World Bank instruments do you believe are the MOST effective in helping to promote development and reduce poverty in Belarus? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 30 The World Bank Belarus Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Instruments: Meeting Belarus’ Needs (Indicator Question)  Respondents from PMUs and employees of ministries/state committees had the highest levels of agreement that the World Bank’s financial instruments meet Belarus’ needs whereas respondents from multilateral agencies, private sector organizations/financial sector/banks, and academia/research institutes/think tanks had significantly lower levels of agreement.  Respondents across both geographic locations had statistically similar levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.4 PMU 8.3 Employee of Ministry/ State Committee 8.2 Other 7.3 CSO 7.3 Media 7.3 Local Government 7.0 Multilateral agency 6.5 Private Sector/ Financial Sector/ Bank 6.4 Academia/ Research institute/ Think tank 6.3 “The World Bank's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Results, etc.) meet the needs of Belarus, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree") 31 The World Bank Belarus Country Survey 2013 VIII. How the World Bank Operates The World Bank’s Work in Belarus  There were significant stakeholder group differences in their levels of agreement regarding two of these aspects of the Bank’s work in Belarus: The World Bank supporting realistic programs/strategies and playing a relevant role in development in the country. Respondents from PMUs and employees of ministries/state committees tended to have the highest levels of agreement with these statements whereas respondents from the media, private sector organizations/financial sector/banks, and other organizations tended to have significantly lower levels of agreement.  Respondents across both geographic locations had statistically similar levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank supports programs and 7.5 strategies that are realistic for Belarus The World Bank’s work is aligned with what I consider the development priorities for 6.7 Belarus* Overall the World Bank currently plays a 6.3 relevant role in development in Belarus* “To what extent do you agree with the following statements about the World Bank’s work in Belarus, on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") *Indicator Question 32 The World Bank Belarus Country Survey 2013 VIII. How the World Bank Operates (continued) Overall Perceptions  There were significant stakeholder group differences in their levels of agreement across two of these aspects of how the Bank operates: “The World Bank treats clients and stakeholders in Belarus with respect” and “The World Bank’s approvals and reviews are done in a timely fashion”. For the most part, employees of ministries/state committees and respondents from PMUs tended to have the highest levels of agreement with these statements whereas respondents from multilateral agencies tended to have significantly lower levels of agreement.  Respondents across both geographic locations had statistically similar levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank treats clients and stakeholders 8.5 in Belarus with respect The World Bank’s approvals and reviews are 8.2 done in a timely fashion The World Bank provides effective 8.1 implementation support The World Bank’s teams and visits are well 8.1 coordinated The World Bank ensures consistency and 8.0 continuity through staff changes The World Bank imposes reasonable conditions 7.8 on its lending The World Bank effectively monitors and 7.7 evaluates the projects and programs it supports Working with the World Bank increases Belarus' 7.6 institutional capacity The World Bank’s "Safeguard Policy" 7.5 requirements are reasonable Where country systems are adequate, the World 7.4 Bank makes appropriate use of them* The World Bank disburses funds promptly 7.2 “To what extent do you agree/disagree with the following statements, on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") *Indicator Question 33 The World Bank Belarus Country Survey 2013 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  There were significant stakeholder group differences in their ratings across two of these aspects of the World Bank ’s effectiveness as a development partner in the country: inclusiveness and flexibility in terms of Bank’s products and services. For the most part, employees of ministries/state committees tended to give the highest ratings for these aspects whereas respondents from CSOs tended to give significantly lower ratings.  Respondents across both geographic locations had statistically similar ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government* 8.0 Staff accessibility 8.0 Follow through over time 7.9 Straightforwardness and honesty 7.7 Openness (sharing data and other 7.4 information)* Being inclusive 7.1 Collaboration with other donors* 7.0 Responsiveness* 6.9 Collaboration with groups outside of the 6.8 Government* Flexibility (in terms of the World Bank's 6.7 products and services) Flexibility (in terms of changing country 6.3 circumstances) “To what extent is the World Bank an effective development partner in Belarus in terms of each of the following, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 34 The World Bank Belarus Country Survey 2013 IX. The Future Role of the World Bank in Belarus Role Significance Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.0 “How significant a role do you believe the World Bank SHOULD play in Belarus' development in the near future, on a ten point scale?" (1-"Not significant at all", 10-"Very significant role") Making the World Bank of Greater Value Percentage of Respondents (N=91) Reach out more to groups outside of 41% government Reduce the complexity of obtaining World Bank 37% financing Offer more innovative financial products 30% Offer more innovative knowledge services 18% Ensure greater selectivity in its work 16% Improve the competitiveness of its financing 14% compared to markets Improve the quality of its experts as related to 11% Belarus’ specific challenges Provide more adequate data/knowledge/ 9% statistics/figures on Belarus’ economy Work faster 5% Other 3% “Which of the following SHOULD the World Bank do to make itself of greater value in Belarus? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 35 The World Bank Belarus Country Survey 2013 IX. The Future Role of the World Bank in Belarus (continued) Collaborating with Stakeholders in Belarus  Respondents indicated that the World Bank should work more closely with local governments, the Presidential Administration, the private sector, and academia/think tanks/research institutes to ensure better development results in Belarus. Percentage of Respondents (N=97) Local Government 48% Presidential Administration 37% Private sector 34% Academia/ think tanks/ research institutes 29% Beneficiaries 11% CSOs 10% Donor community 9% Media 8% Parliament 3% Other 2% “In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) Influencing the Global Development Agenda Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.8 “ To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale?" (1 - "To no degree at all", 10 - "To a very significant degree") 36 The World Bank Belarus Country Survey 2013 X. Communication and Openness Information Sources Percentage of Respondents (N=103) Internet 88% Periodicals 22% Local newspapers 21% Local television 19% Other 12% International television 8% Mobile phones 4% Social media (Facebook, Twitter, Youtube) 3% Local radio 2% International radio 1% International newspapers 1% “How do you get most of your information about economic and social development issues in Belarus? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) Percentage of Respondents (N=96) World Bank seminars/workshops/ 53% conferences World Bank website 41% Direct contact with World Bank (i.e., face to 35% face meetings/discussions) e-Newsletters 31% World Bank publications and other written 30% materials Mobile phones 2% Social media (Facebook, Twitter, Youtube) 1% Blogs 1% “How would you prefer to receive information from the World Bank? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 37 The World Bank Belarus Country Survey 2013 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=104) Yes 22% No 78% “Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?” Percentage of Respondents (N=108) Yes 43% No 57% “Have you requested information from the World Bank on its activities in the past year?" Percentage of Respondents (N=45) Yes 100% No 10% “Were you able to obtain this information?” 38 The World Bank Belarus Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank data more currently 6.7 than I did a few years ago “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Percentage of Respondents (N=109) Yes 46% No 54% “Is your knowledge of English sufficient to use World Bank resources in English?” Internet Access Percentage of Respondents (N=102) Yes 99% No 1% “Do you have access to the Internet?” 39 The World Bank Belarus Country Survey 2013 X. Communication and Openness (continued) Website Usage Percentage of Respondents (N=109) Yes 81% No 19% “Do you use/have you used the World Bank website?”  Respondents from multilateral agencies, private sector organizations/financial sector/banks, PMUs, and local government were significantly more likely to use the World Bank’s main website whereas respondents from CSOs, the media, academia/ research institutes/think tanks and employees of ministries/state committees tended to use more the World Bank’s country website. Percentage of Respondents (N=98) The World Bank's country website 53% The World Bank's main website 47% “Which do you primarily use ?” 40 The World Bank Belarus Country Survey 2013 X. Communication and Openness (continued) Website Evaluation Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank’s 7.9 websites useful I find the World Bank websites easy to 7.4 navigate “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank is responsive to my 8.4 information requests and inquiries When I need information from the World 8.1 Bank I know how to find it “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) 41 The World Bank Belarus Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 43 B. Responses to All Questions by Stakeholder Groups ..................... 57 C. Responses to All Questions by Geographic Location .................... 73 D. Indicator Questions as a Function of Exposure to the Bank .......... 84 E. World Bank Country Survey 2013 – Belarus Questionnaire ......... 85 BELARUS 42 The World Bank Belarus Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=115) A. General Issues Facing Belarus Percentage of Respondents 1. In general would you say that the Belarusian economy is headed in...? (N=106) The right direction 50.9% The wrong direction 25.5% Not sure 23.6% 2. Listed below are a number of development priorities in Belarus. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Belarus? (Choose no more than THREE) (Responses Combined; N=88) Private sector development 44.3% Public sector reform 31.8% Economic growth 22.7% Competitiveness and diversification 21.6% Foreign direct investment 20.5% Energy 19.3% Social protection 18.2% Transformation of state-owned enterprises 17.0% Trade and exports 12.5% Information and communications technology 10.2% Global/regional integration 8.0% Environmental sustainability 8.0% Waste management 6.8% Education 6.8% Health 6.8% Law and justice 5.7% Transport 4.5% Regulatory framework 3.4% Water and sanitation 3.4% Anti corruption 3.4% Rural development 3.4% Financial markets 2.3% Job creation/employment 2.3% Urban development 2.3% Poverty reduction 2.3% Food security 2.3% Forestry development 2.3% Gender 1.1% Climate change 1.1% Basic infrastructure 0.0% 43 The World Bank Belarus Country Survey 2013 A. General Issues Facing Belarus (continued) 3. Improving people’s life is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to improving quality of life of people in Percentage of Respondents Belarus? (Choose no more than THREE) (Responses Combined; N=93) Economic growth 51.6% Private sector development 47.3% Social protection 21.5% Public sector reform 19.4% Health 18.3% Transformation of state-owned enterprises 12.9% Competitiveness and diversification 12.9% Job creation/employment 11.8% Foreign direct investment 10.8% Environmental sustainability 10.8% Education 9.7% Law and justice 7.5% Rural development 6.5% Poverty reduction 6.5% Water and sanitation 5.4% Trade and exports 5.4% Anti corruption 5.4% Waste management 4.3% Energy 4.3% Information and communications technology 4.3% Global/regional integration 3.2% Urban development 3.2% Gender 2.2% Food security 2.2% Financial markets 2.2% Regulatory framework 1.1% Forestry development 1.1% Basic infrastructure 1.1% Transport 1.1% Climate change 0.0% 44 The World Bank Belarus Country Survey 2013 A. General Issues Facing Belarus (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating Percentage of Respondents economic growth in Belarus? (Choose no more than THREE) (Responses Combined; N=93) Foreign direct investment 44.1% Private sector development 43.0% Competitiveness and diversification 39.8% Transformation of state-owned enterprises 30.1% Energy 26.9% Trade and exports 19.4% Public sector reform 19.4% Financial markets 12.9% Information and communications technology 11.8% Global/regional integration 10.8% Law and justice 5.4% Job creation/employment 4.3% Environmental sustainability 4.3% Health 4.3% Education 4.3% Anti corruption 3.2% Regulatory framework 3.2% Rural development 3.2% Social protection 2.2% Transport 2.2% Water and sanitation 1.1% Forestry development 1.1% Gender 0.0% Climate change 0.0% Urban development 0.0% Waste management 0.0% Food security 0.0% Basic infrastructure 0.0% B. Overall Attitudes toward the World Bank Familiarity N Mean SD 1. How familiar are you with the work of the World Bank in Belarus, on a ten- 113 6.69 1.92 point scale? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness in 96 7.17 1.63 Belarus, on a ten-point scale. (1-Not effective at all, 10-Very effective) Staff Preparedness N Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Belarus solve its most complicated 85 7.93 1.64 development challenges, on a ten-point scale? (1-To no degree at all, 10-To a very significant degree) 45 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Belarus, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Percentage of Respondents Belarus? (Choose no more than THREE) (Responses Combined; N=89) Public sector reform 31.5% Private sector development 31.5% Transformation of state-owned enterprises 23.6% Energy 22.5% Economic growth 20.2% Competitiveness and diversification 19.1% Foreign direct investment 18.0% Environmental sustainability 18.0% Social protection 12.4% Health 12.4% Transport 9.0% Waste management 7.9% Education 6.7% Financial markets 6.7% Trade and exports 6.7% Global/regional integration 6.7% Water and sanitation 6.7% Rural development 5.6% Poverty reduction 5.6% Information and communications technology 4.5% Law and justice 3.4% Job creation/employment 3.4% Gender 3.4% Urban development 2.2% Forestry development 2.2% Climate change 1.1% Basic infrastructure 1.1% Anti corruption 1.1% Regulatory framework 1.1% Food security 0.0% 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=112) you believe is of greatest VALUE and which activity is of second Greatest 2nd Greatest greatest value in Belarus? Value Value Combined Financial resources: investment lending 47.3% 8.1% 55.4% Technical assistance 10.7% 30.3% 41.0% Training/capacity building 8.0% 16.2% 24.2% Studies/analyses 8.9% 15.2% 24.1% Policy advice 13.4% 6.1% 19.5% Financial resources: policy based lending 7.1% 11.1% 18.3% Mobilizing third party financial resources 1.8% 5.1% 6.8% Donor coordination 0.9% 5.1% 5.9% Linkage to non-Bank expertise 0.9% 1.0% 1.9% Data 0.9% 1.0% 1.9% Other 0.0% 1.0% 1.0% 46 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Belarus? (Choose no more than TWO) (Responses Combined; N=105) Not adequately sensitive to political/social realities in Belarus 32.4% World Bank processes too slow and complex 21.9% Too influenced by developed countries 20.0% Not enough public disclosure of its work 19.0% Too bureaucratic in its operational policies and procedures 19.0% Not collaborating enough with non-state actors 15.2% Not willing to honestly criticize policies and reform efforts in the country 11.4% Not exploring alternative policy options 8.6% Not aligned with country priorities 7.6% Other 4.8% Arrogant in its approach 2.9% Not aligned with other donors’ work 2.9% Not client focused 1.9% Imposing technocratic solutions without regard to political realities 1.0% Staff too inaccessible 0.0% The credibility of its knowledge/data 0.0% 7. Which World Bank instruments do you believe are the MOST effective in helping to promote development and reduce poverty in Belarus? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=99) Investment lending 63.6% Technical assistance 48.5% Capacity development 29.3% Knowledge products/services 25.3% Policy based lending/ budget support to the Government 15.2% Don’t know 3.0% Trust Fund management 1.0% Other 1.0% Global Development Agenda N Mean SD 8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, 102 7.80 1.82 communicable diseases, international financial systems, trade, etc.), on a ten point scale? (1-To no degree at all, 10-To a very significant degree) 47 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better Percentage of Respondents development results there? (Choose no more than TWO) (Responses Combined; N=97) Local Government 48.5% Presidential Administration 37.1% Private sector 34.0% Academia/think tanks/research institutes 28.9% Beneficiaries 11.3% CSOs 10.3% Donor community 9.3% Media 8.2% Parliament 3.1% Other 2.1% Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Belarus, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. Overall the World Bank currently plays a relevant role in development in Belarus 103 6.32 2.24 11. The World Bank’s work is aligned with what I consider the development priorities 103 6.74 1.93 for Belarus 12. The World Bank supports programs and strategies that are realistic for Belarus 103 7.47 1.76 13. The World Bank treats clients and stakeholders in Belarus with respect 104 8.49 1.59 Degree To what extent is the World Bank an effective development partner in Belarus in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N Mean SD 14. Responsiveness 94 6.93 1.79 15. Flexibility (in terms of the World Bank’s products and services) 94 6.73 1.80 16. Flexibility (in terms of changing country circumstances) 94 6.30 1.84 17. Being inclusive 92 7.12 1.89 18. Openness (sharing data and other information) 96 7.42 1.84 19. Staff accessibility 97 7.98 1.83 20. Straightforwardness and honesty 89 7.67 2.00 21. Collaboration with groups outside of the Government (e.g., NGOs, academia, 77 6.77 1.91 private sector) 22. Collaboration with the Government 91 8.01 1.53 23. Collaboration with other donors 66 7.00 1.65 24. Follow through over time 81 7.88 1.58 48 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 25. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=95) The World Bank is not sensitive enough to political/social realities on the 31.6% ground Lack of/inadequate levels of capacity in Government 29.5% Political pressures and obstacles 26.3% Reforms are not well thought out in light of country challenges 23.2% There is not an adequate level of citizen/civil society participation 17.9% The Government works inefficiently 16.8% The World Bank does not do adequate follow through/follow-up 10.5% Poor donor coordination 6.3% The World Bank works too slowly 5.3% Other 4.2% 49 The World Bank Belarus Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in Belarus, on a ten point scale? (1-Not effective at all, 10-Very effective) N Mean SD 1. Anti corruption 40 5.30 2.34 2. Information and communications technology 45 5.98 1.86 3. Transport 62 7.10 1.72 4. Competitiveness and diversification 53 6.21 2.05 5. Law and justice 32 4.81 1.87 6. Urban development 48 5.65 2.06 7. Environmental sustainability 75 7.55 1.68 8. Regulatory framework 63 6.41 1.85 9. Basic infrastructure 46 6.54 1.60 10. Transformation of state-owned enterprises 61 5.84 1.76 11. Poverty reduction 59 6.27 1.93 12. Gender 47 6.19 1.85 13. Private sector development 68 6.53 1.83 14. Foreign direct investment 64 6.31 1.98 15. Water and sanitation 67 6.90 1.99 16. Trade and exports 48 6.27 1.95 17. Economic growth 63 7.08 1.51 18. Energy 78 7.83 1.63 19. Forestry development 45 6.58 2.04 20. Public sector reform 61 6.69 2.07 21. Job creation/employment 52 6.04 2.07 22. Financial markets 49 5.80 1.88 23. Waste management 62 6.95 2.15 24. Health 38 5.89 1.98 25. Rural development 44 5.48 2.04 26. Global/regional integration 41 5.76 2.18 27. Food security 33 5.24 2.29 28. Education 43 6.07 2.29 29. Social protection 49 6.16 2.26 30. Climate change 50 6.48 2.20 Achieving Development Results N Mean SD 31. To what extent does the World Bank’s work help to achieve development results in Belarus, on a ten point scale? 102 6.65 1.88 (1-To no degree at all, 10-To a very significant degree) 50 The World Bank Belarus Country Survey 2013 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in Belarus, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 32. The World Bank’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result etc.) meet the 103 7.44 1.93 needs of Belarus 33. The World Bank meets Belarus’s needs for knowledge services (e.g., 101 7.19 2.03 research, analysis, data, technical assistance) D. The World Bank’s Knowledge 1. How frequently do you consult World Bank knowledge work and activities in Percentage of Respondents the work you do? (N=111) Weekly 3.6% Monthly 22.5% A few times a year 40.5% Rarely 28.8% Never 4.5% 2. When thinking about the development challenges in Belarus, where do you Percentage of Respondents believe it would be most valuable for the World Bank to focus its knowledge (Responses Combined; work and activities in the next few years? (Choose no more than THREE) N=92) Private sector development 37.0% Public sector reform 34.8% Foreign direct investment 29.3% Competitiveness and diversification 25.0% Transformation of state-owned enterprises 25.0% Energy 16.3% Economic growth 15.2% Environmental sustainability 14.1% Education 12.0% Poverty reduction 7.6% Health 7.6% Global/regional integration 6.5% Waste management 6.5% Financial markets 6.5% Transport 6.5% Social protection 5.4% Water and sanitation 5.4% Information and communications technology 5.4% Rural development 4.3% Trade and exports 4.3% Regulatory framework 3.3% Forestry development 3.3% Law and justice 2.2% Gender 2.2% Climate change 2.2% Anti corruption 2.2% Urban development 1.1% Job creation/employment 1.1% Food security 1.1% Basic infrastructure 0.0% 51 The World Bank Belarus Country Survey 2013 D. The World Bank’s Knowledge (continued) In Belarus, how effective do you believe the World Bank’s knowledge work and Level of Effectiveness activities: (1-Not effective at all, 10-Very effective) N Mean SD 3. Enhancing your knowledge and/or skills 101 7.00 2.18 4. Contributing to good policy making 80 6.15 2.22 5. Providing support for program implementation 96 7.20 1.82 In Belarus, to what extent do you believe that the World Bank’s knowledge work Degree and activities: (1-To no degree at all, 10-To a very significant degree) N Mean SD 6. Are timely 97 6.98 1.73 7. Include appropriate level of stakeholder involvement during preparation 90 6.96 1.92 8. Are relevant to Belarus’s development priorities 93 7.17 1.87 9. Provide feasible recommendations 98 7.37 1.81 10. Are accessible (well written and easy to understand) 100 7.63 1.87 11. Are source of relevant information on global good practices 95 7.46 1.84 12. Are useful in terms of the work you do 103 7.51 1.93 13. Are adequately disseminated 89 6.74 1.86 14. Are appropriately translated 91 7.78 1.68 15. Are adaptable to Belarus’s specific development challenges and country 95 7.51 1.69 circumstances Overall Evaluations N Mean SD 16. Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your country, on 97 6.76 1.91 a ten point scale? (1-Not significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank’s knowledge work and activities, on a ten point scale? 97 7.53 1.64 (1-Very low technical quality, 10-Very high technical quality) 52 The World Bank Belarus Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten Level of Agreement point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 1. The World Bank disburses funds promptly 77 7.17 1.96 2. The World Bank effectively monitors and evaluates the projects and programs it 89 7.72 1.88 supports 3. The World Bank's approvals and reviews are done in a timely fashion 79 8.15 1.57 4. The World Bank's "Safeguard Policy" requirements are reasonable 56 7.46 1.68 5. The World Bank imposes reasonable conditions on its lending 78 7.79 1.68 6. Working with the World Bank increases Belarus 's institutional capacity 92 7.55 1.83 7. The World Bank ensures consistency and continuity through staff changes 68 8.00 1.61 8. The World Bank's teams and visits are well coordinated 90 8.11 1.55 9. Where country systems (e.g., procurement, financial management, etc.) are 56 7.38 1.92 adequate, the World Bank makes appropriate use of them 10. The World Bank provides effective implementation support (i.e., supervision of 81 8.12 1.54 projects) F. The Future Role of the World Bank in Belarus The Bank’s Role N Mean SD 1. How significant a role do you believe the Bank SHOULD play in Belarus’s development in the near future, on a ten point scale? 102 7.95 1.63 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of Percentage of Respondents greater value in Belarus? (Choose no more than TWO) (Responses Combined; N=91) Reach out more to groups outside of government 40.7% Reduce the complexity of obtaining World Bank financing 37.4% Offer more innovative financial products 29.7% Offer more innovative knowledge services 17.6% Ensure greater selectivity in its work 16.5% Improve the competitiveness of its financing compared to markets 14.3% Improve the quality of its experts as related to Belarus’s specific challenges 11.0% Provide more adequate data/knowledge/statistics/figures on Belarus’s 8.8% economy Work faster 5.5% Other 3.3% Increase availability of fee-based services 0.0% 53 The World Bank Belarus Country Survey 2013 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Belarus? (Choose no more than TWO) (Responses Combined; N=103) Internet 88.3% Periodicals 22.3% Local newspapers 21.4% Local television 19.4% Other 11.7% International television 7.8% Mobile phones 3.9% Social media (Facebook, Twitter, Youtube) 2.9% Local radio 1.9% International radio 1.0% International newspapers 1.0% Blogs 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=96) World Bank seminars/workshops/conferences 53.1% World Bank website 40.6% Direct contact with World Bank (i.e., face to face meetings/discussions) 35.4% e-Newsletters 31.3% World Bank publications and other written materials 30.2% Mobile phones 2.1% Social media (Facebook, Twitter, Youtube) 1.0% Blogs 1.0% Other 0.0% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=104) Yes 22.1% No 77.9% 4. Have you requested information from the World Bank on its activities Percentage of Respondents in the past year? (N=108) Yes 42.6% No 57.4% Percentage of Respondents 5. Were you able to obtain this information? (N=45) Yes 100.0% No 0.0% Percentage of Respondents 6. Do you have access to the Internet? (N=102) Yes 99.0% No 1.0% 54 The World Bank Belarus Country Survey 2013 G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have used the World Bank website? (N=109) Yes 80.7% No 19.3% 8. Is your knowledge of English sufficient to use World Bank resources in Percentage of Respondents English? (N=109) Yes 45.9% No 54.1% Percentage of Respondents 9. Which do you primarily use? (N=98) The World Bank’s country website 53.1% The World Bank’s main website 46.9% Please rate how much you agree with the following statements, on a ten Level of Agreement point scale. (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. I use/consult World Bank data more currently than I did a few years 102 6.73 2.39 ago 11. I find the World Bank’s websites easy to navigate (Only answer if you 83 7.39 1.69 have used a World Bank website) 12. I find the information on the World Bank’s websites useful (Only 82 7.88 1.55 answer if you have used a World Bank website) 13. When I need information from the World Bank I know how to find it 103 8.12 1.83 (e.g., whom to call, where to reach them, etc.) 14. The World Bank is responsive to my information requests and inquiries 79 8.43 1.75 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=109) Employee of a Ministry, State Committee 33.0% CSO 13.8% Project Management Unit 11.0% Academia/ Research institute/ Think tank 11.0% Multilateral agency 5.5% Financial Sector/ Bank 5.5% Other 4.6% Local Government Office or Staff 3.7% Media 3.7% Office of the Prime Minister/ Minister 2.8% Private sector organization 2.8% Beneficiary of a program 1.8% Office of Parliamentarian 0.9% 55 The World Bank Belarus Country Survey 2013 H. Background Information (continued) 2. Please identify the primary specialization of your work. (Please mark Percentage of Respondents only ONE response) (N=113) Public sector governance/Public financial management/Anti corruption 15.9% Financial markets 10.6% Private sector development/Foreign direct investment 9.7% Other 9.7% Economic management 8.0% Natural resource management 8.0% Education 6.2% Energy 6.2% Social protection 6.2% Water and sanitation 5.3% Urban development 4.4% Transport 3.5% Information and communications technology 2.7% Agricultural development 1.8% Health/Communicable/non-communicable diseases 1.8% 3. Currently, do you professionally collaborate/work with the World Percentage of Respondents Bank in your country? (N=114) Yes 63.2% No 36.8% 4. Which of the following describes most of your exposure to the World Percentage of Respondents Bank in Belarus? (Choose no more than TWO) (N=112) Collaborate as part of my professional duties 50.0% Engage in World Bank related/sponsored events/activities 47.3% Use World Bank reports/data 34.8% Use World Bank website for information, data, research, etc. 25.0% Observer 13.4% Percentage of Respondents 5. Which best represents your geographic location? (N=114) Minsk 90.4% Oblast city 8.8% Other 0.9% 56 The World Bank Belarus Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Belarus In general would you say that the Belarusian economy is headed in ... ? * Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other The right direction 82.4% 18.2% 75.0% 0.0% 25.0% 35.7% 50.0% 45.5% 40.0% The wrong direction 8.8% 18.2% 25.0% 66.7% 50.0% 35.7% 50.0% 9.1% 40.0% Not sure 8.8% 63.6% 0.0% 33.3% 25.0% 28.6% 0.0% 45.5% 20.0% *Significantly different between stakeholder groups Listed below are a number of development priorities in Belarus. Please identify which of the following you consider the most important development priorities in Belar us? (Choose no more than THREE) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other Social protection* 7.1% 10.0% 33.3% 0.0% 0.0% 50.0% 0.0% 28.6% 40.0% Transport 3.6% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector reform 35.7% 20.0% 0.0% 66.7% 42.9% 10.0% 33.3% 14.3% 50.0% Global/regional integration 7.1% 10.0% 0.0% 0.0% 0.0% 10.0% 33.3% 0.0% 20.0% Gender 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development 28.6% 40.0% 66.7% 66.7% 57.1% 60.0% 66.7% 42.9% 60.0% Foreign direct investment 35.7% 10.0% 0.0% 16.7% 0.0% 10.0% 0.0% 28.6% 30.0% Water and sanitation 3.6% 0.0% 0.0% 0.0% 14.3% 10.0% 0.0% 0.0% 0.0% Anti corruption* 0.0% 20.0% 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 3.6% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Rural development 3.6% 0.0% 0.0% 0.0% 14.3% 10.0% 0.0% 0.0% 0.0% Financial markets 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% Urban development 3.6% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 7.1% 20.0% 0.0% 0.0% 14.3% 10.0% 0.0% 0.0% 10.0% Competitiveness and diversification 21.4% 40.0% 66.7% 0.0% 14.3% 20.0% 33.3% 28.6% 10.0% Health 14.3% 10.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Education 7.1% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% Poverty reduction 0.0% 10.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Energy 10.7% 20.0% 33.3% 33.3% 14.3% 20.0% 33.3% 28.6% 10.0% Food security* 0.0% 10.0% 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Forestry development 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 17.9% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 28.6% 10.0% Information and communications technology 14.3% 10.0% 0.0% 0.0% 0.0% 20.0% 33.3% 14.3% 0.0% Economic growth 32.1% 0.0% 33.3% 16.7% 14.3% 20.0% 0.0% 42.9% 20.0% Law and justice* 0.0% 0.0% 0.0% 16.7% 42.9% 10.0% 0.0% 0.0% 0.0% Regulatory framework 3.6% 0.0% 0.0% 16.7% 0.0% 10.0% 0.0% 0.0% 0.0% Waste management 7.1% 10.0% 0.0% 0.0% 0.0% 10.0% 33.3% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transformation of state-owned enterprises 17.9% 0.0% 0.0% 50.0% 28.6% 0.0% 33.3% 42.9% 10.0% *Significantly different between stakeholder groups 57 The World Bank Belarus Country Survey 2013 A. General Issues facing Belarus (continued) Improving people’s life is a broad term that encompasses work in many different areas. Which THREE areas of development liste d below do you believe would contribute most to improving quality of life of people in Belarus? (Choose no more than THREE) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other Water and sanitation 10.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 14.3% 0.0% Forestry development 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 66.7% 60.0% 100.0% 16.7% 28.6% 33.3% 25.0% 42.9% 60.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 10.0% Gender* 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 10.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 28.6% 0.0% Urban development 6.7% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Basic infrastructure 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 20.0% 20.0% 33.3% 33.3% 0.0% 33.3% 25.0% 28.6% 10.0% Law and justice* 3.3% 0.0% 0.0% 16.7% 57.1% 0.0% 25.0% 0.0% 0.0% Transport 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Waste management 6.7% 0.0% 33.3% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Information and communications technology 3.3% 10.0% 0.0% 0.0% 0.0% 8.3% 25.0% 0.0% 0.0% Anti corruption 0.0% 20.0% 33.3% 0.0% 0.0% 8.3% 25.0% 0.0% 0.0% Private sector development 26.7% 50.0% 66.7% 83.3% 57.1% 66.7% 50.0% 42.9% 70.0% Foreign direct investment 20.0% 10.0% 0.0% 16.7% 0.0% 0.0% 0.0% 14.3% 10.0% Education 10.0% 10.0% 0.0% 16.7% 0.0% 16.7% 0.0% 14.3% 10.0% Energy 3.3% 10.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Public sector reform 13.3% 20.0% 0.0% 33.3% 14.3% 25.0% 50.0% 14.3% 30.0% Transformation of state-owned enterprises 13.3% 0.0% 0.0% 33.3% 42.9% 0.0% 0.0% 0.0% 20.0% Environmental sustainability 3.3% 0.0% 0.0% 16.7% 14.3% 16.7% 0.0% 28.6% 10.0% Competitiveness and diversification 13.3% 10.0% 33.3% 0.0% 0.0% 8.3% 0.0% 0.0% 40.0% Health 30.0% 30.0% 0.0% 16.7% 0.0% 8.3% 0.0% 28.6% 10.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 25.0% 0.0% 0.0% Job creation/employment 6.7% 0.0% 0.0% 16.7% 14.3% 33.3% 25.0% 14.3% 10.0% Financial markets 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 6.7% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 14.3% 0.0% Poverty reduction 6.7% 10.0% 0.0% 0.0% 0.0% 8.3% 0.0% 14.3% 0.0% *Significantly different between stakeholder groups 58 The World Bank Belarus Country Survey 2013 A. General Issues facing Belarus (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Belarus? (Choose no more than THREE) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other Energy 22.6% 30.0% 50.0% 33.3% 0.0% 27.3% 0.0% 28.6% 40.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transformation of state-owned enterprises 35.5% 20.0% 25.0% 33.3% 66.7% 18.2% 50.0% 28.6% 10.0% Social protection 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% Global/regional integration 16.1% 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% 14.3% 20.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 3.2% 0.0% 0.0% 16.7% 11.1% 0.0% 0.0% 0.0% 0.0% Competitiveness and diversification 35.5% 40.0% 50.0% 33.3% 44.4% 45.5% 50.0% 28.6% 40.0% Rural development 6.5% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 54.8% 40.0% 50.0% 16.7% 22.2% 45.5% 0.0% 71.4% 40.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Education 0.0% 10.0% 25.0% 0.0% 0.0% 0.0% 0.0% 14.3% 10.0% Information and communications technology 16.1% 20.0% 0.0% 16.7% 11.1% 18.2% 0.0% 0.0% 0.0% Regulatory framework 0.0% 10.0% 0.0% 16.7% 0.0% 9.1% 0.0% 0.0% 0.0% Forestry development 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Trade and exports 19.4% 20.0% 25.0% 16.7% 11.1% 0.0% 0.0% 28.6% 30.0% Public sector reform 12.9% 10.0% 0.0% 16.7% 33.3% 27.3% 100.0% 14.3% 30.0% Private sector development 35.5% 30.0% 50.0% 66.7% 44.4% 54.5% 50.0% 57.1% 50.0% Job creation/employment* 0.0% 0.0% 0.0% 0.0% 0.0% 27.3% 0.0% 0.0% 10.0% Waste management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 3.2% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 3.2% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% Health 3.2% 10.0% 25.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice* 6.5% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 0.0% Financial markets 19.4% 20.0% 0.0% 16.7% 11.1% 9.1% 0.0% 14.3% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research State Committee PMU Local Government Multilateral agency Sector / Bank CSO Media institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 35 7.20 1.68 12 7.33 1.97 4 5.50 1.73 6 7.00 2.00 9 6.00 2.50 14 6.14 2.03 4 5.75 1.50 12 7.08 1.78 11 6.82 1.89 Belarus? (1-Not familiar at all, 10-Extremely familiar) Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research State Committee PMU Local Government Multilateral agency Sector / Bank CSO Media institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 29 7.55 1.72 12 7.42 1.78 3 6.67 .58 6 6.83 1.72 9 6.00 1.66 10 7.30 1.25 4 6.75 1.71 9 7.33 2.00 10 7.10 1.37 effectiveness in Belarus. (1-Not effective at all, 10-Very effective) 59 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research State Committee PMU Local Government Multilateral agency Sector / Bank CSO Media institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank’s staff is well prepared to help Belarus solve 30 8.33 1.15 10 8.30 1.25 2 9.00 0.00 5 6.80 2.59 6 6.50 1.64 10 8.10 1.37 3 7.00 2.65 8 7.63 2.39 10 7.90 1.85 its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in Belarus, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Belarus? (Choose no more than THREE) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other Social protection* 3.3% 0.0% 0.0% 50.0% 0.0% 20.0% 0.0% 57.1% 11.1% Public sector reform 23.3% 20.0% 0.0% 50.0% 55.6% 40.0% 100.0% 28.6% 22.2% Transport 13.3% 10.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 22.2% Poverty reduction 10.0% 0.0% 33.3% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Global/regional integration 10.0% 0.0% 0.0% 0.0% 0.0% 20.0% 50.0% 0.0% 0.0% Gender 3.3% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% Waste management 10.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% Private sector development* 20.0% 10.0% 0.0% 33.3% 66.7% 50.0% 50.0% 14.3% 55.6% Rural development 6.7% 10.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Foreign direct investment* 20.0% 30.0% 100.0% 0.0% 11.1% 10.0% 0.0% 14.3% 11.1% Water and sanitation 3.3% 20.0% 0.0% 0.0% 11.1% 10.0% 0.0% 14.3% 0.0% Energy 26.7% 40.0% 66.7% 0.0% 0.0% 20.0% 0.0% 14.3% 22.2% Job creation/employment 6.7% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 10.0% 10.0% 33.3% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Urban development 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 23.3% 40.0% 0.0% 33.3% 11.1% 10.0% 0.0% 0.0% 0.0% Health 16.7% 10.0% 33.3% 33.3% 0.0% 10.0% 0.0% 14.3% 0.0% Education 6.7% 0.0% 0.0% 0.0% 11.1% 10.0% 0.0% 0.0% 11.1% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Forestry development 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% Trade and exports 10.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 22.2% Economic growth 23.3% 0.0% 0.0% 33.3% 11.1% 10.0% 0.0% 57.1% 33.3% Law and justice 0.0% 10.0% 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Transformation of state-owned enterprises 16.7% 20.0% 0.0% 33.3% 33.3% 30.0% 50.0% 14.3% 33.3% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% Competitiveness and diversification 23.3% 20.0% 0.0% 0.0% 33.3% 10.0% 0.0% 14.3% 33.3% Anti corruption* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% 0.0% 0.0% Information and communications technology 3.3% 10.0% 0.0% 16.7% 0.0% 0.0% 0.0% 14.3% 0.0% *Significantly different between stakeholder groups 60 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Belarus? st 1 Greatest Value Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other Financial resources: investment lending 48.6% 75.0% 75.0% 0.0% 33.3% 33.3% 50.0% 54.5% 45.5% Financial resources: policy based lending* 8.6% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 0.0% 27.3% Mobilizing third party financial resources 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 9.1% Technical assistance 14.3% 8.3% 0.0% 0.0% 22.2% 20.0% 0.0% 0.0% 0.0% Policy advice 5.7% 0.0% 0.0% 50.0% 11.1% 26.7% 25.0% 18.2% 9.1% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% Data 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 11.4% 8.3% 0.0% 16.7% 11.1% 6.7% 0.0% 9.1% 0.0% Studies/analyses 11.4% 0.0% 0.0% 0.0% 11.1% 6.7% 25.0% 18.2% 9.1% Linkage to non-Bank expertise* 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 2nd Greatest Value Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other Financial resources: investment lending 6.5% 0.0% 0.0% 33.3% 11.1% 8.3% 0.0% 10.0% 10.0% Financial resources: policy based lending* 9.7% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 50.0% Mobilizing third party financial resources 6.5% 0.0% 50.0% 16.7% 0.0% 0.0% 25.0% 0.0% 0.0% Technical assistance 32.3% 50.0% 50.0% 0.0% 44.4% 25.0% 50.0% 20.0% 20.0% Policy advice 3.2% 8.3% 0.0% 16.7% 11.1% 0.0% 0.0% 10.0% 10.0% Donor coordination 6.5% 0.0% 0.0% 0.0% 11.1% 16.7% 0.0% 0.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Training/capacity building 25.8% 25.0% 0.0% 16.7% 11.1% 8.3% 25.0% 0.0% 0.0% Studies/analyses 9.7% 0.0% 0.0% 16.7% 11.1% 25.0% 0.0% 50.0% 10.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Other 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 61 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Belarus? (Choose no more than T WO) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other Imposing technocratic solutions without regard to political realities 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not exploring alternative policy options 9.1% 10.0% 0.0% 16.7% 0.0% 0.0% 25.0% 9.1% 18.2% Too bureaucratic in its operational policies and procedures 33.3% 30.0% 25.0% 16.7% 0.0% 13.3% 0.0% 9.1% 9.1% Staff too inaccessible 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Arrogant in its approach* 0.0% 10.0% 0.0% 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused 0.0% 10.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not willing to honestly criticize policies and reform efforts in the 3.0% 0.0% 0.0% 16.7% 33.3% 20.0% 25.0% 0.0% 18.2% country Too influenced by developed countries 36.4% 0.0% 25.0% 16.7% 11.1% 0.0% 25.0% 27.3% 9.1% Not enough public disclosure of its work* 6.1% 0.0% 50.0% 0.0% 11.1% 33.3% 25.0% 45.5% 36.4% World Bank processes too slow and complex 27.3% 20.0% 50.0% 33.3% 22.2% 13.3% 25.0% 9.1% 18.2% Not aligned with country priorities 12.1% 0.0% 0.0% 16.7% 0.0% 6.7% 25.0% 0.0% 9.1% Not aligned with other donors’ work 3.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 9.1% Not collaborating enough with non-state actors* 3.0% 10.0% 0.0% 0.0% 22.2% 60.0% 0.0% 27.3% 0.0% Not adequately sensitive to political/social realities in Belarus 27.3% 60.0% 0.0% 16.7% 55.6% 13.3% 50.0% 27.3% 45.5% Other 6.1% 10.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 9.1% *Significantly different between stakeholder groups Which World Bank instruments do you believe are the MOST effective in helping to promote development and reduce poverty in Be larus? (Choose no more than TWO) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other Capacity development 41.9% 18.2% 0.0% 50.0% 33.3% 30.8% 25.0% 28.6% 10.0% Policy based lending/ budget support to the Government 16.1% 9.1% 0.0% 50.0% 0.0% 15.4% 0.0% 14.3% 20.0% Knowledge products/services 22.6% 0.0% 0.0% 50.0% 22.2% 30.8% 50.0% 42.9% 40.0% Investment lending 61.3% 90.9% 100.0% 33.3% 55.6% 61.5% 75.0% 57.1% 60.0% Technical assistance 51.6% 27.3% 50.0% 16.7% 77.8% 61.5% 50.0% 57.1% 40.0% Trust Fund management* 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% Don’t know 3.2% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research State Committee PMU Local Government Multilateral agency Sector / Bank CSO Media institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that World Bank SHOULD seek to influence the global 32 7.94 1.63 11 7.73 2.00 4 6.50 2.38 6 8.00 1.67 9 7.67 1.32 13 8.85 1.14 4 6.00 3.56 10 7.50 1.90 11 7.27 1.85 development agenda as related to "global public goods"? (1-To no degree at all, 10-To a very significant degree) 62 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups sh ould the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other Presidential Administration 33.3% 18.2% 0.0% 83.3% 66.7% 30.0% 25.0% 28.6% 50.0% Local Government 63.6% 45.5% 100.0% 33.3% 22.2% 40.0% 25.0% 14.3% 50.0% Parliament 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 10.0% Private sector* 27.3% 54.5% 100.0% 0.0% 44.4% 30.0% 75.0% 42.9% 20.0% CSOs* 0.0% 18.2% 0.0% 0.0% 11.1% 60.0% 0.0% 0.0% 10.0% Donor community 18.2% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 10.0% Beneficiaries 12.1% 27.3% 0.0% 33.3% 0.0% 10.0% 0.0% 0.0% 10.0% Academia/think tanks/research institutes* 24.2% 9.1% 0.0% 16.7% 33.3% 30.0% 0.0% 100.0% 30.0% Media 9.1% 9.1% 0.0% 0.0% 11.1% 0.0% 50.0% 14.3% 0.0% Other 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank’s work in Belarus, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research State Committee PMU Local Government Multilateral agency Sector / Bank CSO Media institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 35 6.89 1.95 11 7.45 2.16 3 5.33 1.15 6 6.33 3.01 9 4.22 1.48 12 6.25 2.09 4 5.50 3.11 11 6.82 2.60 10 5.10 1.85 development in Belarus* The World Bank’s work is aligned with what I consider the 34 7.18 1.90 12 7.08 1.51 4 6.00 0.82 6 7.00 2.45 9 6.11 1.62 11 6.45 2.11 4 6.50 3.11 12 6.92 1.56 10 5.60 2.41 development priorities for Belarus The World Bank supports programs and strategies that 35 7.97 1.56 10 8.30 1.16 4 7.25 0.96 6 7.00 2.19 9 6.44 1.81 12 7.42 1.62 4 6.75 2.99 11 7.55 1.86 10 6.00 1.49 are realistic for Belarus* The World Bank treats clients and stakeholders in Belarus 35 9.09 0.82 11 8.91 1.51 4 9.25 0.96 6 7.17 2.23 8 8.88 1.36 11 7.64 1.63 4 7.50 3.11 11 8.55 1.69 11 7.64 1.69 with respect* *Significantly different between stakeholder groups 63 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Belarus, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research State Committee PMU Local Government Multilateral agency Sector / Bank CSO Media institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 33 7.15 1.64 10 7.00 1.63 3 7.33 2.08 6 6.67 1.51 8 6.63 1.19 11 6.64 2.20 4 6.75 2.22 10 6.70 1.77 8 6.63 2.67 Flexibility (in terms of the World 32 7.25 1.72 10 6.10 2.08 3 5.00 1.73 6 6.67 1.63 8 7.50 1.07 10 5.80 1.62 4 7.25 2.50 10 6.80 1.55 9 5.89 1.96 Bank's products and services)* Flexibility (in terms of changing 31 6.42 1.91 11 6.55 1.21 2 5.00 2.83 5 6.40 1.67 8 6.00 1.85 10 6.40 1.71 4 7.00 1.41 11 6.36 2.01 10 5.70 2.21 country circumstances) Being inclusive* 32 8.06 1.54 10 7.40 1.17 3 7.67 1.15 5 6.00 2.45 7 5.86 1.35 9 6.22 1.92 4 7.00 1.83 11 6.09 1.97 9 7.22 2.28 Openness (sharing data and 33 7.91 1.89 11 8.00 1.55 3 7.00 1.00 6 6.50 2.59 8 7.63 1.06 9 6.33 1.50 4 6.25 2.36 11 7.18 1.54 9 7.67 2.06 other information) Staff accessibility 35 8.57 1.33 12 8.08 1.62 3 7.67 1.53 6 7.00 2.83 7 7.71 1.80 10 7.30 1.64 4 7.00 3.56 9 8.00 1.73 9 7.78 2.28 Straightforwardness and 29 8.17 1.49 11 8.27 1.95 3 8.33 .58 5 6.80 3.11 8 7.63 1.77 9 6.78 2.11 4 6.75 2.63 9 7.67 2.24 9 7.33 1.94 honesty Collaboration with groups 17 7.06 1.64 9 7.11 1.54 2 5.50 .71 6 6.83 2.64 6 6.50 2.51 13 6.46 2.03 4 7.25 3.10 11 6.55 2.07 8 6.63 1.60 outside of the Government Collaboration with the 32 8.47 1.14 9 8.44 1.51 2 8.50 2.12 6 7.33 2.16 8 7.88 .83 10 7.30 1.77 4 7.50 2.65 11 8.18 1.40 7 7.57 1.62 Government Collaboration with other donors 20 7.30 1.34 7 8.00 1.29 2 6.50 3.54 5 6.40 1.67 6 6.33 1.75 8 6.75 1.91 4 6.25 3.10 8 7.25 1.28 6 6.67 1.37 Follow through over time 28 8.43 1.14 8 8.50 1.07 3 8.00 2.00 5 7.20 1.92 6 6.67 2.50 9 7.89 1.05 4 6.75 2.50 10 7.40 1.51 7 7.43 1.81 *Significantly different between stakeholder groups When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other The World Bank works too slowly 3.3% 0.0% 0.0% 0.0% 11.1% 8.3% 25.0% 0.0% 10.0% The Government works inefficiently 6.7% 10.0% 25.0% 16.7% 22.2% 33.3% 50.0% 28.6% 10.0% There is not an adequate level of citizen/civil society participation 13.3% 20.0% 25.0% 0.0% 11.1% 41.7% 25.0% 14.3% 20.0% Poor donor coordination 0.0% 10.0% 25.0% 16.7% 0.0% 8.3% 0.0% 14.3% 10.0% The World Bank does not do adequate follow through/follow-up 10.0% 0.0% 25.0% 0.0% 11.1% 16.7% 25.0% 14.3% 0.0% Lack of/inadequate levels of capacity in Government 30.0% 50.0% 25.0% 33.3% 22.2% 25.0% 0.0% 14.3% 50.0% Political pressures and obstacles* 16.7% 20.0% 0.0% 83.3% 44.4% 33.3% 25.0% 28.6% 10.0% Reforms are not well thought out in light of country challenges 36.7% 30.0% 25.0% 16.7% 22.2% 0.0% 25.0% 14.3% 20.0% The World Bank is not sensitive enough to political/social realities on 36.7% 30.0% 0.0% 0.0% 33.3% 25.0% 0.0% 42.9% 50.0% the ground Other 6.7% 0.0% 0.0% 16.7% 0.0% 0.0% 25.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 The World Bank Belarus Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Belarus, on a ten point scale? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research State Committee PMU Local Government Multilateral agency Sector / Bank CSO Media institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 8 4.75 2.87 9 7.33 2.24 1 5.00 0.00 3 4.33 2.31 5 3.80 1.79 6 5.17 2.14 2 4.00 0.00 3 5.33 2.08 3 5.33 1.53 Information and 10 5.80 2.39 7 6.00 1.83 2 7.50 2.12 3 5.00 1.73 4 5.00 1.63 9 6.00 1.58 4 7.00 2.45 3 6.00 1.73 3 6.33 1.15 communications technology Transport 19 6.89 1.73 11 8.27 1.01 2 6.50 3.54 4 6.75 1.89 5 6.00 0.71 7 7.00 1.91 2 7.00 4.24 4 6.25 2.36 7 7.43 1.13 Competitiveness and 14 6.14 1.99 6 6.83 2.48 4 6.25 1.50 2 5.50 2.12 5 5.20 2.05 8 6.75 1.91 4 6.25 3.30 5 5.80 2.77 5 6.40 1.34 diversification Law and justice 9 4.44 2.19 5 5.00 1.58 2 6.50 0.71 2 4.00 0.00 3 3.00 2.65 4 4.75 1.50 2 4.50 0.71 2 6.00 2.83 3 6.33 1.15 Urban development 14 5.71 2.79 7 6.29 1.70 2 6.00 1.41 3 4.00 1.00 3 5.00 2.00 7 5.71 2.36 3 5.00 1.00 3 5.33 1.15 5 5.80 1.64 Environmental sustainability 25 8.00 1.19 10 8.30 0.95 4 6.25 2.75 5 6.60 1.52 4 6.75 1.26 9 8.00 2.24 4 7.00 2.58 5 7.00 2.24 7 6.57 1.40 Regulatory framework 22 6.86 1.55 6 6.00 2.83 2 5.00 2.83 6 6.50 2.07 5 6.80 1.30 7 6.43 1.90 4 6.00 3.16 4 5.50 1.29 7 6.14 1.57 Basic infrastructure 13 6.54 1.66 6 7.17 2.04 1 5.00 0.00 4 6.50 1.73 3 5.67 1.15 7 6.71 1.70 2 6.50 2.12 4 5.75 1.50 5 6.80 1.48 Transformation of state-owned 16 5.63 2.03 7 5.71 1.60 1 8.00 0.00 5 5.40 1.52 4 7.25 0.50 8 5.63 1.85 3 5.00 2.65 9 5.78 1.92 8 6.25 1.39 enterprises Poverty reduction 14 5.79 2.29 7 5.71 1.98 1 4.00 0.00 5 6.00 1.41 4 6.50 2.38 8 6.88 1.81 3 5.00 1.00 8 7.25 2.19 7 6.43 1.13 Gender 11 6.18 1.89 7 7.00 2.08 1 5.00 0.00 4 5.25 1.50 2 6.50 2.12 9 6.44 1.81 3 6.33 3.06 5 6.40 1.67 5 5.20 1.79 Private sector development 17 6.47 2.18 8 5.88 1.89 3 5.33 1.53 6 6.50 1.52 4 7.00 1.41 10 6.90 1.29 3 6.33 3.21 9 6.67 2.29 8 7.00 1.31 Foreign direct investment 18 5.67 2.09 9 8.00 1.50 4 6.00 0.82 6 5.83 1.17 5 5.60 2.97 8 6.38 2.13 4 6.50 1.91 4 5.75 2.22 6 7.17 1.47 Water and sanitation 19 7.37 1.92 11 7.91 1.22 3 6.67 2.31 5 7.00 1.22 4 6.50 3.00 10 6.70 1.89 3 6.33 3.51 5 5.00 2.00 7 6.14 2.04 Trade and exports 14 5.21 2.42 4 6.75 0.96 1 6.00 0.00 4 6.25 1.50 4 7.00 1.41 7 6.71 1.50 3 7.33 2.52 6 6.50 2.43 5 6.80 1.30 Economic growth 17 6.76 1.89 7 6.71 1.50 2 7.00 0.00 5 7.00 1.22 4 7.25 0.50 8 7.25 1.28 3 7.33 3.06 8 7.13 1.81 8 7.63 0.74 Energy 23 8.17 1.53 11 8.55 1.21 2 5.00 0.00 5 7.40 1.52 5 7.60 0.55 10 7.90 2.08 4 7.25 2.75 7 7.00 1.41 8 7.38 1.30 Forestry development 14 6.50 2.14 6 7.17 1.83 1 2.00 0.00 3 7.33 1.15 3 6.67 2.08 8 7.13 2.30 2 5.50 0.71 5 6.60 2.41 3 5.67 1.15 Public sector reform 17 7.18 2.10 7 4.29 1.25 1 6.00 0.00 6 6.67 2.50 5 7.00 1.41 6 7.17 1.60 3 7.67 3.21 7 6.86 1.68 9 6.78 2.17 Job creation/employment 16 5.94 2.59 7 6.57 1.99 2 7.00 1.41 2 4.00 1.41 5 5.80 1.79 5 5.60 2.07 4 6.50 2.52 5 6.20 2.05 6 6.17 1.33 Financial markets 14 5.21 1.85 5 7.00 1.22 1 7.00 0.00 2 5.50 0.71 6 4.83 2.48 7 5.86 2.19 2 6.00 2.83 4 6.00 2.16 7 6.29 1.38 Waste management 20 7.15 2.18 10 8.40 0.70 3 7.33 3.06 3 6.00 1.00 4 5.75 3.20 10 7.00 2.49 3 8.00 1.73 4 5.25 1.71 5 5.20 1.10 Health 11 6.45 1.97 5 6.00 0.71 1 2.00 0.00 3 6.00 2.65 1 2.00 0.00 6 5.83 2.48 3 5.00 1.73 3 6.67 2.31 5 6.20 1.10 Rural development 11 5.18 2.23 6 6.50 1.97 1 2.00 0.00 3 5.00 1.73 3 4.00 2.00 6 5.50 2.07 2 5.50 0.71 6 6.67 1.86 6 5.33 2.07 Global/regional integration 12 6.00 2.45 5 7.20 1.79 1 5.00 0.00 3 5.67 2.08 3 3.67 2.31 6 6.00 2.68 3 4.67 2.31 2 4.00 0.00 6 6.17 1.33 Food security 8 4.75 2.76 5 6.80 1.79 2 4.50 3.54 2 6.00 4.24 1 1.00 0.00 6 5.50 1.87 3 4.00 1.00 2 4.50 0.71 4 6.25 1.50 Education 12 6.75 2.05 5 7.40 1.14 1 4.00 0.00 3 4.67 2.89 3 3.67 3.06 6 6.33 2.34 3 5.33 2.08 3 6.00 1.73 6 5.33 2.42 Social protection 13 6.23 1.96 3 5.33 0.58 1 3.00 0.00 5 6.40 2.70 2 4.00 4.24 7 6.57 2.23 3 5.00 3.00 9 6.89 2.42 6 6.50 2.17 Climate change 14 6.79 2.26 7 7.29 1.38 1 2.00 0.00 3 6.67 2.52 4 5.25 2.22 10 7.60 2.27 3 5.67 2.52 3 5.67 1.53 5 5.00 1.41 65 The World Bank Belarus Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research State Committee PMU Local Government Multilateral agency Sector / Bank CSO Media institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 33 7.30 1.63 12 7.75 1.54 4 6.50 1.00 6 6.50 1.38 9 5.67 2.12 11 6.45 2.07 4 6.00 2.16 12 6.08 1.73 9 5.67 2.24 development results in Belarus?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank in Belarus, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research State Committee PMU Local Government Multilateral agency Sector / Bank CSO Media institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank’s financial instruments meet the needs of 32 8.22 1.43 11 8.27 1.79 4 7.00 .82 6 6.50 1.87 9 6.44 1.67 12 7.25 2.60 4 7.25 2.75 11 6.27 1.90 11 7.27 2.05 Belarus* The World Bank meets Belarus’s needs for knowledge 34 7.50 1.78 9 7.78 2.05 3 7.67 1.15 6 6.33 1.97 8 5.63 2.00 12 7.83 1.85 4 7.00 2.58 12 7.25 2.18 10 6.60 2.37 services *Significantly different between stakeholder groups D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do? Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other Weekly 2.9% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Monthly 28.6% 16.7% 0.0% 33.3% 11.1% 6.7% 50.0% 36.4% 18.2% A few times a year 37.1% 25.0% 50.0% 66.7% 33.3% 46.7% 25.0% 45.5% 54.5% Rarely 31.4% 33.3% 50.0% 0.0% 33.3% 40.0% 0.0% 9.1% 27.3% Never 0.0% 8.3% 0.0% 0.0% 22.2% 6.7% 25.0% 0.0% 0.0% 66 The World Bank Belarus Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Belarus, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other Public sector reform 30.0% 20.0% 25.0% 50.0% 44.4% 40.0% 50.0% 42.9% 40.0% Gender* 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% Private sector development 23.3% 30.0% 100.0% 50.0% 55.6% 20.0% 50.0% 42.9% 50.0% Foreign direct investment 33.3% 40.0% 50.0% 16.7% 11.1% 10.0% 25.0% 28.6% 40.0% Water and sanitation 3.3% 20.0% 0.0% 0.0% 11.1% 10.0% 0.0% 0.0% 0.0% Trade and exports 6.7% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 10.0% Energy 23.3% 20.0% 0.0% 0.0% 0.0% 20.0% 0.0% 14.3% 20.0% Waste management* 3.3% 30.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 3.3% 0.0% 0.0% 16.7% 0.0% 10.0% 0.0% 28.6% 0.0% Climate change 3.3% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Poverty reduction* 6.7% 10.0% 50.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% Law and justice* 0.0% 0.0% 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 25.0% 0.0% 0.0% Financial markets 6.7% 0.0% 0.0% 16.7% 11.1% 0.0% 0.0% 14.3% 10.0% Urban development 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transformation of state-owned enterprises 20.0% 30.0% 0.0% 33.3% 55.6% 10.0% 50.0% 0.0% 40.0% Education 13.3% 0.0% 0.0% 16.7% 0.0% 20.0% 0.0% 28.6% 20.0% Global/regional integration* 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% 0.0% 20.0% Information and communications technology 6.7% 10.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% Transport 6.7% 30.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Forestry development 3.3% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 14.3% 0.0% Competitiveness and diversification 30.0% 20.0% 0.0% 33.3% 33.3% 20.0% 50.0% 42.9% 0.0% Job creation/employment 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Health 13.3% 0.0% 0.0% 16.7% 0.0% 10.0% 0.0% 14.3% 0.0% Economic growth 16.7% 0.0% 25.0% 50.0% 11.1% 0.0% 0.0% 14.3% 30.0% Rural development 10.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Food security 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 13.3% 30.0% 0.0% 0.0% 11.1% 20.0% 0.0% 14.3% 10.0% Regulatory framework 6.7% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 The World Bank Belarus Country Survey 2013 D. The World Bank’s Knowledge (continued) In Belarus, how effective do you believe the World Bank’s knowledge work and activities: (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research State Committee PMU Local Government Multilateral agency Sector / Bank CSO Media institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge 33 7.18 2.01 11 8.00 1.90 4 5.75 2.22 6 7.83 1.17 7 5.86 3.34 13 6.38 1.71 3 7.00 1.73 11 6.82 2.89 10 7.40 2.12 and/or skills Contributing to good policy 23 6.52 2.04 7 6.00 2.16 4 5.75 2.06 6 7.50 2.07 7 5.43 2.23 10 5.20 1.81 4 5.50 3.11 8 6.88 2.30 9 5.89 2.89 making Providing support for program 30 7.67 1.67 12 8.08 1.62 4 6.75 2.22 5 6.80 1.30 7 6.00 1.63 14 6.93 1.73 4 6.75 2.75 7 6.57 2.15 10 6.90 1.73 implementation In Belarus, to what extent do you believe that the World Bank’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research PMU Local Government Multilateral agency CSO Media Other State Committee Sector / Bank institute/ Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 31 7.00 1.41 10 7.60 1.43 3 8.67 .58 6 6.67 2.07 6 6.83 .75 14 6.50 2.35 4 7.00 2.58 11 6.91 1.81 10 6.60 1.84 Include appropriate level of stakeholder involvement during 29 7.45 1.74 9 6.56 2.55 3 8.00 .00 6 6.67 2.73 6 6.83 1.60 13 6.54 1.61 4 7.00 2.58 9 6.44 2.55 9 6.78 1.48 preparation Are relevant to Belarus's 32 7.47 2.00 8 6.75 1.91 3 7.00 1.00 6 7.17 2.56 7 7.86 .90 12 6.67 2.02 4 7.00 2.16 10 7.30 1.95 10 6.80 1.75 development priorities Provide feasible 33 7.33 1.91 11 7.64 1.57 3 6.67 1.15 6 7.00 2.10 6 7.33 2.73 13 7.31 1.60 4 6.50 2.65 11 7.64 1.75 9 7.89 1.54 recommendations Are accessible (well written and 33 7.97 1.61 11 7.09 2.21 3 7.67 .58 6 6.67 2.25 7 7.86 2.41 13 7.38 2.02 4 7.00 2.94 11 7.91 1.70 10 7.90 1.85 easy to understand) Are source of relevant information on global good 32 7.75 1.72 9 7.11 2.37 3 7.00 1.00 6 7.00 2.19 7 6.86 2.48 12 7.25 1.76 4 6.75 2.63 10 7.90 1.20 10 7.80 1.87 practices Are useful in terms of the work 35 7.86 1.83 10 7.90 1.60 3 6.00 2.00 6 7.50 2.43 7 6.57 2.07 13 7.38 1.94 4 7.50 2.38 11 7.73 1.27 10 7.40 2.32 you do Are adequately disseminated 26 7.46 1.96 9 6.89 1.36 3 7.00 .00 6 7.00 2.28 7 5.71 1.60 12 6.17 2.17 4 6.25 2.36 10 6.80 1.69 10 6.10 1.52 Are appropriately translated 32 8.28 1.33 10 7.30 1.42 2 9.00 1.41 5 7.00 2.92 7 8.71 .95 13 7.00 1.53 3 7.33 1.53 10 7.90 1.97 8 7.00 2.27 Are adaptable to Belarus’s specific development 30 7.70 1.60 8 6.88 1.55 2 6.50 .71 6 7.00 1.79 7 8.57 1.27 14 7.50 1.65 4 8.75 1.26 11 6.91 2.26 10 7.20 1.69 challenges and country circumstances Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research PMU Local Government Multilateral agency CSO Media Other State Committee Sector / Bank institute/ Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge and 30 7.17 1.60 9 7.22 1.30 4 6.00 1.83 6 6.67 1.21 7 5.71 2.87 15 6.33 2.23 4 6.75 1.71 11 6.91 2.21 9 6.78 1.79 research make to development results in your country? Overall, how would you rate the technical quality of the World 33 7.88 1.41 9 7.56 1.24 4 7.00 1.15 6 7.17 1.60 7 7.14 2.04 13 7.15 1.72 3 6.67 1.53 11 7.55 2.11 8 7.75 2.25 Bank’s knowledge/research? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 68 The World Bank Belarus Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research PMU Local Government Multilateral agency CSO Media Other State Committee Sector / Bank institute/ Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses 26 7.58 1.98 10 8.00 1.70 4 7.00 2.45 4 6.25 1.26 7 6.57 1.62 10 6.60 2.07 3 6.00 2.65 4 6.00 1.83 8 7.25 2.05 funds promptly The World Bank effectively monitors and evaluates the 31 8.29 1.53 11 8.18 1.60 4 7.25 1.71 3 5.33 1.53 7 6.86 2.27 11 7.09 1.87 4 7.25 2.99 8 7.00 2.14 9 8.22 1.72 projects and programs it supports The World Bank’s approvals and reviews are done in a 30 8.50 1.28 11 8.45 .93 4 7.75 1.71 3 5.00 2.00 4 7.50 1.29 9 7.78 1.79 2 8.00 .00 6 7.83 2.23 9 8.56 1.59 timely fashion* The World Bank’s "Safeguard Policy" requirements are 18 7.11 1.75 8 7.75 1.49 2 7.50 .71 5 6.80 1.64 3 6.67 1.53 5 7.60 1.67 2 8.00 .00 5 8.20 2.49 7 8.14 1.95 reasonable The World Bank imposes reasonable conditions on its 27 7.85 1.56 10 8.70 1.34 4 7.25 1.89 4 7.75 1.26 6 7.17 2.32 9 7.56 1.67 3 6.33 3.79 6 7.67 1.51 8 8.25 1.28 lending Working with the World Bank increases Belarus's 31 8.00 1.53 10 7.90 1.60 4 6.75 2.06 6 7.00 2.10 7 7.57 1.99 10 6.70 2.06 4 7.00 3.46 10 7.40 1.65 9 7.67 2.06 institutional capacity The World Bank ensures consistency and continuity 21 8.43 1.21 11 8.27 1.68 4 7.50 1.29 2 7.00 2.83 6 8.33 1.03 7 7.43 2.44 2 8.50 .71 7 7.29 2.36 7 7.86 1.46 through staff changes The World Bank’s teams and 34 8.47 1.35 11 8.36 1.36 4 8.25 2.22 4 7.25 1.26 5 8.00 1.00 10 7.60 1.35 2 7.50 .71 9 7.56 2.24 8 8.75 1.16 visits are well coordinated Where country systems are adequate, the World Bank 18 7.39 1.88 9 7.56 2.24 3 7.67 .58 4 7.25 1.26 2 6.00 1.41 9 7.56 1.94 2 8.50 .71 3 5.33 2.31 4 7.25 2.99 makes appropriate use of them The World Bank provides effective implementation 29 8.48 1.27 11 8.55 1.04 3 9.33 .58 4 6.75 1.71 5 8.20 .45 11 7.73 1.90 3 8.00 1.00 5 6.80 2.68 8 7.50 1.77 support *Significantly different between stakeholder groups F. The Future Role of the World Bank in Belarus Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research PMU Local Government Multilateral agency CSO Media Other State Committee Sector / Bank institute/ Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank 30 8.10 1.71 10 8.80 1.23 4 7.75 2.63 6 8.67 1.03 9 7.67 1.73 15 7.93 1.33 4 7.00 2.58 12 7.42 1.93 8 7.88 1.36 SHOULD play in Belarus’s development in the near future? (1-Not a significant role at all, 10-Very significant role) 69 The World Bank Belarus Country Survey 2013 F. The Future Role of the World Bank in Belarus (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Belarus? (Choose no more than TWO) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other Improve the quality of its experts as related to Belarus’s specific 10.7% 10.0% 0.0% 40.0% 11.1% 0.0% 0.0% 0.0% 11.1% challenges Improve the competitiveness of its financing compared to markets 17.9% 20.0% 25.0% 0.0% 22.2% 9.1% 0.0% 0.0% 22.2% Reach out more to groups outside of government* 14.3% 60.0% 25.0% 0.0% 44.4% 90.9% 50.0% 71.4% 44.4% Reduce the complexity of obtaining World Bank financing 57.1% 30.0% 75.0% 0.0% 22.2% 27.3% 25.0% 28.6% 44.4% Ensure greater selectivity in its work* 7.1% 10.0% 0.0% 80.0% 22.2% 9.1% 50.0% 28.6% 11.1% Provide more adequate data/knowledge/statistics/figures on 14.3% 0.0% 0.0% 20.0% 11.1% 9.1% 0.0% 0.0% 0.0% Belarus’s economy Offer more innovative financial products 39.3% 20.0% 25.0% 20.0% 22.2% 18.2% 50.0% 28.6% 22.2% Offer more innovative knowledge services 25.0% 10.0% 25.0% 0.0% 22.2% 18.2% 25.0% 14.3% 11.1% Increase availability of Fee-Based services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Work faster 0.0% 20.0% 0.0% 20.0% 11.1% 0.0% 0.0% 0.0% 11.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 11.1% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Belarus? (Choose no more than TWO) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other Local newspapers 29.4% 8.3% 50.0% 16.7% 33.3% 21.4% 0.0% 0.0% 22.2% International newspapers 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local radio 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Local television 23.5% 33.3% 0.0% 0.0% 22.2% 21.4% 0.0% 22.2% 0.0% International television 2.9% 25.0% 25.0% 0.0% 0.0% 7.1% 0.0% 0.0% 22.2% Periodicals 17.6% 16.7% 25.0% 50.0% 11.1% 14.3% 25.0% 55.6% 22.2% Internet 82.4% 100.0% 75.0% 100.0% 88.9% 78.6% 100.0% 88.9% 100.0% Social media (Facebook, Twitter, Youtube) 2.9% 0.0% 0.0% 16.7% 11.1% 0.0% 0.0% 0.0% 0.0% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones* 0.0% 0.0% 0.0% 0.0% 0.0% 21.4% 0.0% 0.0% 11.1% Other 11.8% 8.3% 0.0% 16.7% 11.1% 14.3% 50.0% 0.0% 11.1% *Significantly different between stakeholder groups 70 The World Bank Belarus Country Survey 2013 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other World Bank website* 34.4% 50.0% 0.0% 83.3% 22.2% 50.0% 0.0% 71.4% 44.4% Direct contact with World Bank (i.e., face to face 43.8% 16.7% 50.0% 33.3% 11.1% 33.3% 25.0% 57.1% 44.4% meetings/discussions) e-Newsletters 31.3% 25.0% 50.0% 0.0% 33.3% 41.7% 50.0% 14.3% 44.4% World Bank seminars/workshops/conferences* 56.3% 100.0% 50.0% 33.3% 44.4% 41.7% 50.0% 42.9% 22.2% World Bank publications and other written materials 28.1% 8.3% 25.0% 16.7% 77.8% 25.0% 50.0% 14.3% 33.3% Mobile phones* 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% Social media (Facebook, Twitter, Youtube) 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Blogs 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other Yes 18.2% 25.0% 0.0% 50.0% 33.3% 21.4% 50.0% 18.2% 0.0% No 81.8% 75.0% 100.0% 50.0% 66.7% 78.6% 50.0% 81.8% 100.0% Have you requested information from the World Bank on its activities in the past year? Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other Yes 48.6% 18.2% 0.0% 50.0% 33.3% 21.4% 50.0% 66.7% 70.0% No 51.4% 81.8% 100.0% 50.0% 66.7% 78.6% 50.0% 33.3% 30.0% Were you able to obtain this information? Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 0.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you have access to the Internet? Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other Yes 100.0% 91.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have used the World Bank website? Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other Yes 75.0% 83.3% 75.0% 100.0% 77.8% 78.6% 100.0% 83.3% 90.0% No 25.0% 16.7% 25.0% 0.0% 22.2% 21.4% 0.0% 16.7% 10.0% 71 The World Bank Belarus Country Survey 2013 G. Communication and Information Sharing (continued) Is your knowledge of English sufficient to use World Bank resources in English? Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other Yes 36.1% 50.0% 50.0% 100.0% 66.7% 35.7% 0.0% 50.0% 50.0% No 63.9% 50.0% 50.0% 0.0% 33.3% 64.3% 100.0% 50.0% 50.0% Which do you primarily use?* Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other The World Bank’s country website 69.0% 33.3% 33.3% 0.0% 25.0% 84.6% 75.0% 60.0% 40.0% The World bank’s main website 31.0% 66.7% 66.7% 100.0% 75.0% 15.4% 25.0% 40.0% 60.0% *Significantly different between stakeholder groups Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ Private Sector/ Financial Academia/ Research PMU Local Government Multilateral agency CSO Media Other State Committee Sector / Bank institute/ Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more currently than I did a few 33 7.12 2.26 11 7.73 1.19 4 4.50 2.38 6 7.33 1.75 8 5.25 2.66 11 5.73 3.35 4 6.75 2.22 11 7.36 2.38 10 6.90 2.42 years ago I find the World Bank websites 24 7.67 1.86 9 8.00 1.00 2 7.50 .71 6 6.83 1.60 6 7.00 1.41 10 6.80 1.93 4 7.00 2.58 10 7.50 1.72 9 7.56 1.88 easy to navigate I find the information on the 23 8.13 1.66 9 8.22 1.39 2 8.00 .00 6 7.50 1.05 7 6.86 1.95 9 7.67 1.32 4 6.75 1.89 10 8.50 1.51 9 8.33 1.41 World Bank’s websites useful When I need information from the World Bank I know how to 34 8.53 1.73 10 8.30 1.06 3 8.00 1.00 6 7.17 1.47 8 8.00 2.62 14 8.14 2.28 4 7.75 2.63 11 7.91 1.58 9 8.22 1.99 find it The World Bank is responsive to my information requests and 27 8.81 1.30 10 8.80 .79 2 7.00 2.83 6 7.00 2.90 4 9.25 .96 10 8.40 2.37 3 8.67 1.53 7 7.86 1.95 8 8.50 1.93 inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Employee of Private Sector/ Academia/ Ministry/ State Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents Committee PMU Government agency Bank CSO Media Think tank Other Yes 86.1% 100.0% 50.0% 83.3% 22.2% 20.0% 50.0% 41.7% 63.6% No 13.9% 0.0% 50.0% 16.7% 77.8% 80.0% 50.0% 58.3% 36.4% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Belarus? (Choose no more than TWO) Employee of Private Sector/ Academia/ Percentage of Respondents Ministry/ State Local Multilateral Financial Sector/ Research institute/ (Responses Combined) Committee PMU Government agency Bank CSO Media Think tank Other Observer* 5.7% 0.0% 0.0% 0.0% 33.3% 40.0% 0.0% 8.3% 10.0% Use World Bank reports/data* 20.0% 0.0% 33.3% 16.7% 66.7% 33.3% 75.0% 75.0% 50.0% Engage in World Bank related/sponsored events/activities* 60.0% 75.0% 33.3% 33.3% 11.1% 40.0% 0.0% 50.0% 50.0% Collaborate as part of my professional duties* 82.9% 83.3% 0.0% 83.3% 11.1% 6.7% 25.0% 8.3% 50.0% Use World Bank website for information, data, research, etc.* 5.7% 8.3% 33.3% 16.7% 55.6% 33.3% 50.0% 58.3% 30.0% *Significantly different between stakeholder groups 72 The World Bank Belarus Country Survey 2013 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Belarus In general would you say that the Belarusian economy is headed in...? Percentage of Respondents Minsk Other The right direction 47.4% 80.0% The wrong direction 27.4% 10.0% Not sure 25.3% 10.0% Listed below are a number of development priorities in Belarus. Please identify which of the following you consider the most important development priorities in Belarus? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Minsk Other Social protection 16.0% 42.9% Transport 4.9% 0.0% Public sector reform 34.6% 0.0% Global/regional integration 7.4% 14.3% Gender 1.2% 0.0% Private sector development 43.2% 57.1% Foreign direct investment 22.2% 0.0% Water and sanitation 3.7% 0.0% Anti corruption 3.7% 0.0% Job creation/employment 2.5% 0.0% Rural development 3.7% 0.0% Financial markets 2.5% 0.0% Urban development 2.5% 0.0% Environmental sustainability 7.4% 14.3% Competitiveness and diversification 21.0% 28.6% Health 7.4% 0.0% Education 7.4% 0.0% Poverty reduction 2.5% 0.0% Energy 17.3% 42.9% Food security 2.5% 0.0% Climate change 1.2% 0.0% Forestry development 2.5% 0.0% Trade and exports 12.3% 14.3% Information and communications technology 11.1% 0.0% Economic growth 21.0% 42.9% Law and justice 6.2% 0.0% Regulatory framework 2.5% 14.3% Waste management* 4.9% 28.6% Basic infrastructure 0.0% 0.0% Transformation of state-owned enterprises 18.5% 0.0% *Significantly different between locations 73 The World Bank Belarus Country Survey 2013 A. General Issues facing Belarus (continued) Improving people’s life is a broad term that encompasses work in many different areas. Which THREE areas of development liste d below do you believe would contribute most to improving quality of life of people in Belarus? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Minsk Other Water and sanitation 5.9% 0.0% Forestry development 1.2% 0.0% Economic growth 49.4% 75.0% Climate change 0.0% 0.0% Global/regional integration 3.5% 0.0% Gender 2.4% 0.0% Rural development 7.1% 0.0% Urban development 3.5% 0.0% Regulatory framework* 0.0% 12.5% Basic infrastructure 1.2% 0.0% Social protection 20.0% 37.5% Law and justice 8.2% 0.0% Transport 1.2% 0.0% Waste management 4.7% 0.0% Information and communications technology 4.7% 0.0% Anti corruption 5.9% 0.0% Private sector development 45.9% 62.5% Foreign direct investment 11.8% 0.0% Education 9.4% 12.5% Energy 3.5% 12.5% Public sector reform 21.2% 0.0% Transformation of state-owned enterprises 14.1% 0.0% Environmental sustainability 9.4% 25.0% Competitiveness and diversification 11.8% 25.0% Health 20.0% 0.0% Food security 2.4% 0.0% Job creation/employment 10.6% 25.0% Financial markets 2.4% 0.0% Trade and exports 4.7% 12.5% Poverty reduction 7.1% 0.0% *Significantly different between locations Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Belarus? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Minsk Other Energy* 23.8% 55.6% Gender 0.0% 0.0% Transformation of state-owned enterprises 31.0% 22.2% Social protection 2.4% 0.0% Global/regional integration 11.9% 0.0% Climate change 0.0% 0.0% Anti corruption 3.6% 0.0% Competitiveness and diversification 40.5% 33.3% Rural development 3.6% 0.0% Foreign direct investment 41.7% 66.7% Urban development 0.0% 0.0% Water and sanitation 1.2% 0.0% Education 4.8% 0.0% Information and communications technology 13.1% 0.0% Regulatory framework 2.4% 11.1% Forestry development 1.2% 0.0% Trade and exports 20.2% 11.1% Public sector reform 19.0% 22.2% Private sector development 42.9% 44.4% Job creation/employment* 2.4% 22.2% Waste management 0.0% 0.0% Food security 0.0% 0.0% Transport 2.4% 0.0% Environmental sustainability 4.8% 0.0% Health 4.8% 0.0% Basic infrastructure 0.0% 0.0% Law and justice 6.0% 0.0% Financial markets 13.1% 11.1% *Significantly different between locations 74 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank Which best represents your geographic location? Minsk Other N Mean SD N Mean SD How familiar are you with the work of the World 101 6.81 1.92 11 5.64 1.69 Bank in Belarus? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? Minsk Other N Mean SD N Mean SD Overall, please rate your impression of the World 86 7.12 1.68 9 7.56 1.24 Bank’s effectiveness in Belarus. (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Minsk Other N Mean SD N Mean SD To what extent do you believe the World Bank’s staff is well prepared to help Belarus solve its most 77 7.88 1.64 7 8.14 1.68 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in Belarus, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Belarus? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Minsk Other Social protection 12.0% 16.7% Public sector reform 32.5% 16.7% Transport 9.6% 0.0% Poverty reduction 6.0% 0.0% Global/regional integration 6.0% 16.7% Gender 2.4% 16.7% Waste management 7.2% 16.7% Private sector development 33.7% 0.0% Rural development 4.8% 16.7% Foreign direct investment* 15.7% 50.0% Water and sanitation 7.2% 0.0% Energy 20.5% 50.0% Job creation/employment 3.6% 0.0% Financial markets 6.0% 16.7% Urban development 2.4% 0.0% Environmental sustainability 18.1% 16.7% Health 13.3% 0.0% Education* 4.8% 33.3% Food security 0.0% 0.0% Climate change 1.2% 0.0% Forestry development 2.4% 0.0% Trade and exports 7.2% 0.0% Economic growth 21.7% 0.0% Law and justice 3.6% 0.0% Regulatory framework 1.2% 0.0% Transformation of state-owned enterprises 24.1% 16.7% Basic infrastructure 1.2% 0.0% Competitiveness and diversification 20.5% 0.0% Anti corruption 1.2% 0.0% Information and communications technology 4.8% 0.0% *Significantly different between locations 75 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Belarus? 1st Greatest Value Percentage of Respondents Minsk Other Financial resources: investment lending 45.0% 63.6% Financial resources: policy based lending 8.0% 0.0% Mobilizing third party financial resources 2.0% 0.0% Technical assistance 11.0% 9.1% Policy advice 13.0% 18.2% Donor coordination* 0.0% 9.1% Data 1.0% 0.0% Training/capacity building 9.0% 0.0% Studies/analyses 10.0% 0.0% Linkage to non-Bank expertise 1.0% 0.0% Other 0.0% 0.0% *Significantly different between locations nd 2 Greatest Value Percentage of Respondents Minsk Other Financial resources: investment lending 8.8% 0.0% Financial resources: policy based lending 12.1% 0.0% Mobilizing third party financial resources 5.5% 0.0% Technical assistance 29.7% 42.9% Policy advice 6.6% 0.0% Donor coordination 4.4% 14.3% Data 1.1% 0.0% Training/capacity building 15.4% 14.3% Studies/analyses 14.3% 28.6% Linkage to non-Bank expertise 1.1% 0.0% Other 1.1% 0.0% Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Belarus? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Minsk Other Imposing technocratic solutions without regard to political realities 1.1% 0.0% Not exploring alternative policy options 9.5% 0.0% Too bureaucratic in its operational policies and procedures 21.1% 0.0% Staff too inaccessible 0.0% 0.0% Arrogant in its approach 3.2% 0.0% Not client focused* 1.1% 10.0% The credibility of its knowledge/data 0.0% 0.0% Not willing to honestly criticize policies and reform efforts in the 11.6% 10.0% country Too influenced by developed countries 22.1% 0.0% Not enough public disclosure of its work* 15.8% 50.0% World Bank processes too slow and complex 21.1% 30.0% Not aligned with country priorities 7.4% 10.0% Not aligned with other donors’ work 3.2% 0.0% Not collaborating enough with non-state actors 13.7% 30.0% Not adequately sensitive to political/social realities in Belarus* 35.8% 0.0% Other 5.3% 0.0% *Significantly different between locations Which World Bank instruments do you believe are the MOST effective in helping to promote development and reduce poverty in Belarus? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Minsk Other Capacity development 31.1% 11.1% Policy based lending/ budget support to the Government 15.6% 11.1% Knowledge products/services 25.6% 22.2% Investment lending 62.2% 77.8% Technical assistance 47.8% 55.6% Trust Fund management 1.1% 0.0% Other 1.1% 0.0% Don’t know 3.3% 0.0% 76 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which best represents your geographic location? Minsk Other N Mean SD N Mean SD To what extent do you believe that World Bank SHOULD seek to influence the global development 93 7.80 1.80 9 7.89 2.15 agenda as related to "global public goods"? In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? ( Choose no more than TWO) Percentage of Respondents (Responses Combined) Minsk Other Presidential Administration 38.5% 16.7% Local Government* 45.1% 100.0% Parliament 3.3% 0.0% Private sector 34.1% 33.3% CSOs 9.9% 16.7% Donor community 9.9% 0.0% Beneficiaries 12.1% 0.0% Academia/think tanks/research institutes 28.6% 33.3% Media 8.8% 0.0% Other 2.2% 0.0% *Significantly different between locations To what extent do you agree with the following statements about the World Bank’s work in Belarus, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Minsk Other N Mean SD N Mean SD Overall the World Bank currently plays a relevant 93 6.27 2.28 9 6.67 1.80 role in development in Belarus The World Bank’s work is aligned with what I 94 6.72 1.96 8 6.75 1.75 consider the development priorities for Belarus The World Bank supports programs and strategies 93 7.39 1.79 9 8.11 1.36 that are realistic for Belarus The World Bank treats clients and stakeholders in 94 8.43 1.62 9 9.11 1.36 Belarus with respect To what extent is the World Bank an effective development partner in Belarus in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Minsk Other N Mean SD N Mean SD Responsiveness 86 6.93 1.80 7 6.71 1.80 Flexibility (in terms of the World Bank's products 85 6.79 1.79 8 6.25 2.05 and services) Flexibility (in terms of changing country 86 6.26 1.82 7 6.57 2.23 circumstances) Being inclusive 84 7.11 1.91 7 7.14 1.77 Openness (sharing data and other information) 88 7.43 1.90 7 7.00 .82 Staff accessibility 87 8.00 1.83 9 7.67 2.00 Straightforwardness and honesty 81 7.64 1.98 7 7.71 2.36 Collaboration with groups outside of the 67 6.73 1.92 9 6.89 2.03 Government Collaboration with the Government 83 7.99 1.53 7 8.14 1.77 Collaboration with other donors 60 7.08 1.61 5 6.20 2.17 Follow through over time 73 7.86 1.63 7 8.00 1.29 77 The World Bank Belarus Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Minsk Other The World Bank works too slowly 4.6% 12.5% The Government works inefficiently 16.1% 25.0% There is not an adequate level of citizen/civil society participation 17.2% 25.0% Poor donor coordination* 4.6% 25.0% The World Bank does not do adequate follow through/follow-up 10.3% 12.5% Lack of/inadequate levels of capacity in Government 29.9% 25.0% Political pressures and obstacles 27.6% 12.5% Reforms are not well thought out in light of country challenges 24.1% 12.5% The World Bank is not sensitive enough to political/social realities on 33.3% 12.5% the ground Other 4.6% 0.0% *Significantly different between locations C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Belarus, on a ten point scale? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Minsk Other N Mean SD N Mean SD Anti corruption 35 5.06 2.29 4 6.25 1.71 Information and communications technology 38 5.74 1.88 6 7.17 1.17 Transport 57 7.11 1.72 4 6.75 2.22 Competitiveness and diversification 44 6.09 2.10 8 6.50 1.69 Law and justice 29 4.72 1.91 3 5.67 1.53 Urban development 43 5.70 2.11 5 5.20 1.64 Environmental sustainability 65 7.51 1.65 9 7.67 2.00 Regulatory framework 58 6.45 1.87 5 6.00 1.87 Basic infrastructure 42 6.55 1.60 4 6.50 1.91 Transformation of state-owned enterprises 57 5.86 1.78 4 5.50 1.73 Poverty reduction 53 6.21 1.94 6 6.83 1.94 Gender 41 6.15 1.88 6 6.50 1.76 Private sector development 60 6.55 1.89 8 6.38 1.41 Foreign direct investment 56 6.29 2.07 7 6.14 .90 Water and sanitation 59 6.86 2.04 7 6.86 1.68 Trade and exports 44 6.27 1.99 4 6.25 1.71 Economic growth 57 7.11 1.54 6 6.83 1.17 Energy 70 7.84 1.58 7 7.57 2.30 Forestry development 41 6.66 2.04 4 5.75 2.06 Public sector reform 57 6.68 2.11 4 6.75 1.71 Job creation/employment 48 6.06 2.05 4 5.75 2.63 Financial markets 45 5.73 1.89 4 6.50 1.91 Waste management 54 6.87 2.14 7 7.29 2.43 Health 34 5.88 1.97 4 6.00 2.45 Rural development 40 5.48 2.04 4 5.50 2.38 Global/regional integration 38 5.79 2.18 3 5.33 2.52 Food security 28 5.18 2.36 5 5.60 2.07 Education 38 5.89 2.19 5 7.40 2.88 Social protection 45 6.16 2.25 4 6.25 2.75 Climate change 45 6.42 2.19 5 7.00 2.45 78 The World Bank Belarus Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which best represents your geographic location? Minsk Other N Mean SD N Mean SD To what extent does the World Bank’s work help to 92 6.65 1.88 9 6.22 1.64 achieve development results in Belarus? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Belarus, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Minsk Other N Mean SD N Mean SD The World Bank’s financial instruments meet the 93 7.40 1.91 9 7.67 2.29 needs of Belarus The World Bank meets Belarus’s needs for 92 7.07 2.03 8 8.38 1.85 knowledge services D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do? Percentage of Respondents Minsk Other Weekly 4.0% 0.0% Monthly 25.3% 0.0% A few times a year 41.4% 36.4% Rarely 26.3% 54.5% Never 3.0% 9.1% When thinking about the development challenges in Belarus, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Minsk Other Public sector reform 35.3% 28.6% Gender* 1.2% 14.3% Private sector development 35.3% 57.1% Foreign direct investment 27.1% 57.1% Water and sanitation 5.9% 0.0% Trade and exports 4.7% 0.0% Energy 16.5% 14.3% Waste management* 4.7% 28.6% Social protection 5.9% 0.0% Climate change 2.4% 0.0% Poverty reduction* 5.9% 28.6% Law and justice 2.4% 0.0% Anti corruption 2.4% 0.0% Financial markets 7.1% 0.0% Urban development 1.2% 0.0% Transformation of state-owned enterprises 27.1% 0.0% Education 11.8% 14.3% Global/regional integration 7.1% 0.0% Information and communications technology 5.9% 0.0% Transport 7.1% 0.0% Forestry development 3.5% 0.0% Competitiveness and diversification 27.1% 0.0% Job creation/employment* 0.0% 14.3% Health 8.2% 0.0% Economic growth 16.5% 0.0% Rural development 4.7% 0.0% Food security 1.2% 0.0% Environmental sustainability 12.9% 28.6% Regulatory framework 3.5% 0.0% Basic infrastructure 0.0% 0.0% *Significantly different between locations 79 The World Bank Belarus Country Survey 2013 D. The World Bank’s Knowledge (continued) In Belarus, how effective do you believe the World Bank’s knowledge work and activities? Which best represents your geographic location? Minsk Other N Mean SD N Mean SD Enhancing your knowledge and/or skills 90 7.03 2.26 11 6.73 1.35 Contributing to good policy making 73 6.23 2.27 7 5.29 1.38 Providing support for program implementation 84 7.18 1.82 11 7.09 1.81 (1-Not effective at all, 10-Very effective) In Belarus, to what extent do you believe that the World Bank’s knowledge work and activities? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Minsk Other N Mean SD N Mean SD Are timely 88 6.93 1.70 9 7.44 2.01 Include appropriate level of stakeholder 81 6.93 1.99 9 7.22 1.20 involvement during preparation Are relevant to Belarus's development priorities 85 7.16 1.89 8 7.25 1.83 Provide feasible recommendations 90 7.32 1.83 8 7.88 1.46 Are accessible (well written and easy to 92 7.62 1.87 8 7.75 2.05 understand) Are source of relevant information on global good 88 7.48 1.83 7 7.29 2.14 practices Are useful in terms of the work you do 94 7.45 1.94 9 8.22 1.72 Are adequately disseminated 81 6.74 1.87 8 6.75 1.83 Are appropriately translated 84 7.81 1.71 7 7.43 1.27 Are adaptable to Belarus’s specific development 87 7.48 1.72 8 7.75 1.49 challenges and country circumstances Which best represents your geographic location? Minsk Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge and research 86 6.78 1.94 11 6.64 1.80 make to development results in your country? Overall, how would you rate the technical quality of 86 7.56 1.66 11 7.27 1.56 the World Bank’s knowledge/research? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 80 The World Bank Belarus Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Minsk Other N Mean SD N Mean SD The World Bank disburses funds promptly 66 7.12 1.94 11 7.45 2.16 The World Bank effectively monitors and evaluates 78 7.81 1.89 11 7.09 1.76 the projects and programs it supports The World Bank’s approvals and reviews are done 69 8.17 1.55 10 8.00 1.76 in a timely fashion The World Bank’s "Safeguard Policy" requirements 53 7.47 1.68 3 7.33 2.08 are reasonable The World Bank imposes reasonable conditions 69 7.84 1.64 9 7.44 2.01 on its lending Working with the World Bank increases Belarus's 83 7.64 1.75 9 6.78 2.44 institutional capacity The World Bank ensures consistency and 60 8.10 1.48 8 7.25 2.38 continuity through staff changes The World Bank’s teams and visits are well 80 8.15 1.52 10 7.80 1.81 coordinated Where country systems are adequate, the World 48 7.31 1.93 8 7.75 1.98 Bank makes appropriate use of them The World Bank provides effective implementation 71 8.10 1.50 10 8.30 1.89 support F. The Future Role of the World Bank in Belarus Which best represents your geographic location? Minsk Other N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Belarus’s development in 91 8.00 1.68 11 7.55 1.63 the near future? Which of the following SHOULD the World Bank do to make itself of greater value in Belarus? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Minsk Other Improve the quality of its experts as related to Belarus’s specific 11.9% 0.0% challenges Improve the competitiveness of its financing compared to markets 15.5% 0.0% Reach out more to groups outside of government 39.3% 57.1% Reduce the complexity of obtaining World Bank financing 38.1% 28.6% Ensure greater selectivity in its work 17.9% 0.0% Provide more adequate data/knowledge/statistics/figures on 9.5% 0.0% Belarus’s economy Offer more innovative financial products 29.8% 28.6% Offer more innovative knowledge services 16.7% 28.6% Increase availability of Fee-Based services 0.0% 0.0% Work faster 6.0% 0.0% Other 2.4% 14.3% 81 The World Bank Belarus Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Belarus? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Minsk Other Local newspapers 21.7% 20.0% International newspapers 1.1% 0.0% Local radio 2.2% 0.0% International radio* 0.0% 10.0% Local television 18.5% 20.0% International television 7.6% 10.0% Periodicals 23.9% 10.0% Internet 89.1% 80.0% Social media (Facebook, Twitter, Youtube) 3.3% 0.0% Blogs 0.0% 0.0% Mobile phones 3.3% 10.0% Other 12.0% 10.0% *Significantly different between locations How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Minsk Other World Bank website 42.5% 25.0% Direct contact with World Bank (i.e., face to face 35.6% 25.0% meetings/discussions) e-Newsletters* 28.7% 62.5% World Bank seminars/workshops/conferences 52.9% 50.0% World Bank publications and other written materials 31.0% 25.0% Mobile phones 2.3% 0.0% Social media (Facebook, Twitter, Youtube) 1.1% 0.0% Blogs 1.1% 0.0% Other 0.0% 0.0% *Significantly different between locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Minsk Other Yes 23.4% 11.1% No 76.6% 88.9% Have you requested information from the World Bank on its activities in the past year?* Percentage of Respondents Minsk Other Yes 47.4% 0.0% No 52.6% 100.0% *Significantly different between locations Were you able to obtain this information? Percentage of Respondents Minsk Other Yes 100.0% 0.0% No 0.0% 0.0% Do you have access to the Internet? Percentage of Respondents Minsk Other Yes 98.9% 100.0% No 1.1% 0.0% Do you use/have used the World Bank website? Percentage of Respondents Minsk Other Yes 82.7% 60.0% No 17.3% 40.0% Is your knowledge of English sufficient to use World Bank resources in English? Percentage of Respondents Minsk Other Yes 48.0% 30.0% No 52.0% 70.0% Which do you primarily use? Percentage of Respondents Minsk Other The World Bank's country website 51.1% 85.7% The World Bank's main website 48.9% 14.3% 82 The World Bank Belarus Country Survey 2013 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Minsk Other N Mean SD N Mean SD I use/consult World Bank data more currently than I 93 6.78 2.37 8 5.75 2.60 did a few years ago I find the World Bank websites easy to navigate 76 7.34 1.71 6 7.67 1.51 I find the information on the World Bank’s websites 76 7.84 1.59 5 8.20 .84 useful When I need information from the World Bank I 94 8.13 1.87 9 8.00 1.50 know how to find it The World Bank is responsive to my information 75 8.39 1.79 4 9.25 .50 requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Percentage of Respondents Minsk Other Yes 65.7% 36.4% No 34.3% 63.6% Which of the following describes most of your exposure to the World Bank in Belarus? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Minsk Other Observer* 10.9% 40.0% Use World Bank reports/data 36.6% 20.0% Engage in World Bank related/sponsored events/activities 48.5% 30.0% Collaborate as part of my professional duties 52.5% 20.0% Use World Bank website for information, data, research, etc. 23.8% 40.0% *Significantly different between locations 83 The World Bank Belarus Country Survey 2013 Appendix D: Indicator Questions as a Function of Exposure to the Bank Currently, do you Which of the following describes most of your exposure to the World Bank in Belarus? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 6.50 7.50 7.29 6.38 7.38 6.69 6.89 7.43 6.67 7.58 7.33 6.57 Bank’s effectiveness in Belarus. To what extent do you believe the World Bank’s staff is well prepared to help Belarus solve its most 7.22 8.26 8.03 6.91 8.05 7.50 7.38 8.35 7.50 8.20 8.14 7.00 complicated development challenges? Overall the World Bank currently plays a relevant 5.33 6.92 6.54 5.23 6.89 5.53 5.63 7.14 5.66 7.08 6.76 5.20 role in development in Belarus The World Bank’s work is aligned with what I 6.11 7.11 6.98 5.58 7.09 6.29 6.53 7.08 6.32 7.30 6.92 6.46 consider the development priorities for Belarus Responsiveness 6.21 7.31 6.95 6.46 7.12 6.42 6.59 7.15 6.58 7.17 7.07 6.20 Openness (sharing data and other information) 6.60 7.89 7.47 6.75 7.77 6.67 6.96 7.84 6.84 7.84 7.52 6.91 Collaboration with groups outside of the 5.81 7.44 6.92 6.08 7.17 6.11 6.40 7.23 6.17 7.53 7.06 6.14 Government Collaboration with the Government 7.29 8.44 8.08 7.08 8.16 7.58 7.65 8.30 7.57 8.28 8.08 7.55 Collaboration with other donors 6.24 7.46 7.13 6.45 7.36 6.33 6.59 7.45 6.53 7.45 7.31 6.07 To what extent does the World Bank’s work help to 5.46 7.27 6.78 5.69 7.17 5.66 5.98 7.33 5.90 7.36 6.94 5.59 achieve development results in Belarus? The World Bank’s financial instruments meet the 6.31 8.04 7.65 6.00 7.91 6.47 6.78 8.04 6.76 8.10 7.71 6.50 needs of Belarus The World Bank meets Belarus’s needs for 6.58 7.56 7.22 6.71 7.58 6.43 6.65 7.70 6.73 7.56 7.43 6.29 knowledge services In Belarus, to what extent do you believe that the World Bank’s knowledge work and activities are 7.08 7.79 7.53 7.29 7.50 7.48 7.35 7.66 7.36 7.63 7.66 7.00 adaptable to Belarus’s specific development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank’s knowledge and research 5.92 7.31 6.96 5.43 7.05 6.20 6.41 7.12 6.02 7.51 6.97 6.04 make to development results in your country? Overall, how would you rate the technical quality of 6.86 7.93 7.63 6.87 7.68 7.23 7.20 7.86 7.14 7.91 7.63 7.13 the World Bank’s knowledge/research? Where country systems are adequate, the World 6.78 7.66 7.74 5.44 7.66 6.18 6.84 7.80 7.05 7.58 7.30 7.64 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 84 The World Bank Belarus Country Survey 2013 Appendix E: Belarus FY 2013 Questionnaire World Bank Country Survey FY13 – Belarus The World Bank is interested in gauging the views of clients and partners who are either involved in development in Belarus or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Belarus, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Belarus. The World Bank commissioned an independent firm to oversee the logistics of this effort in Belarus. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circl e/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BELARUS A1. In general would you say that the Belarusian economy is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 85 The World Bank Belarus Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Belarus. Please identify which of the following you consider the most important development priorities in Belarus? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Health assistance) 2 Transport (e.g., roads, bridges, transportation) 17 Education Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 18 Poverty reduction expenditure, fiscal system reform) 4 Global/regional integration 19 Energy and energy efficiency 5 Gender and equality of opportunities 20 Food security Business environment and private sector Climate change (incl. adaptation, mitigation, disaster 6 21 development management) 7 Foreign direct investment 22 Forestry development 8 Water and sanitation 23 Trade and exports 9 Anti corruption 24 Information and communications technology 10 Job creation/employment 25 Economic growth 11 Agriculture and rural development 26 Law and justice (e.g., judicial system) 12 Financial markets 27 Regulatory framework 13 Urban development 28 Waste management 14 Environmental sustainability and protection 29 Basic infrastructure Transformation of state-owned enterprises (incl. 15 Competitiveness and diversification 30 corporatization and privatization) 86 The World Bank Belarus Country Survey 2013 SECTION A: GENERAL ISSUES A3. Improving people’s life is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to improving quality of life of people in Belarus? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption Business environment and private sector 2 Forestry development 17 development 3 Economic growth 18 Foreign direct investment Climate change (incl. adaptation, mitigation, 4 19 Education disaster management) 5 Global/regional integration 20 Energy and energy efficiency Public sector governance/ reform (i.e., government 6 Gender and equality of opportunities 21 effectiveness, public financial management, public expenditure, fiscal system reform) Transformation of state-owned enterprises (incl. 7 Agriculture and rural development 22 corporatization and privatization) 8 Urban development 23 Environmental sustainability and protection 9 Regulatory framework 24 Competitiveness and diversification 10 Basic infrastructure 25 Health Social protection (e.g., pensions, targeted 11 26 Food security social assistance) 12 Law and justice (e.g., judicial system) 27 Job creation/employment 13 Transport (e.g., roads, bridges, transportation) 28 Financial markets 14 Waste management 29 Trade and exports 15 Information and communications technology 30 Poverty reduction 87 The World Bank Belarus Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Belarus? (Choose no more than THREE) 1 Energy and energy efficiency 15 Regulatory framework 2 Gender and equality of opportunities 16 Forestry development Transformation of state-owned enterprises 3 17 Trade and exports (incl. corporatization and privatization) Public sector governance/ reform (i.e., government Social protection (e.g., pensions, targeted 4 18 effectiveness, public financial management, public social assistance) expenditure, fiscal system reform) Business environment and private sector 5 Global/regional integration 19 development Climate change (incl. adaptation, mitigation, 6 20 Job creation/employment disaster management) 7 Anti corruption 21 Waste management 8 Competitiveness and diversification 22 Food security 9 Agriculture and rural development 23 Transport (e.g., roads, bridges, transportation) 10 Foreign direct investment 24 Environmental sustainability and protection 11 Urban development 25 Health 12 Water and sanitation 26 Basic infrastructure 13 Education 27 Law and justice (e.g., judicial system) 14 Information and communications technology 28 Financial markets PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 88 The World Bank Belarus Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Belarus, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Belarus, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Belarus solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank can have the most impact on development results in Belarus, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Belarus? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Environmental sustainability and protection assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 17 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 18 Education 4 Poverty reduction 19 Food security Climate change (incl. adaptation, mitigation, 5 Global/regional integration 20 disaster management) 6 Gender and equality of opportunities 21 Forestry development 7 Waste management 22 Trade and exports Business environment and private sector 8 23 Economic growth development 9 Agriculture and rural development 24 Law and justice (e.g., judicial system) 10 Foreign direct investment 25 Regulatory framework Transformation of state-owned enterprises (incl. 11 Water and sanitation 26 corporatization and privatization) 12 Energy and energy efficiency 27 Basic infrastructure 13 Job creation/employment 28 Competitiveness and diversification 14 Financial markets 29 Anti corruption 15 Urban development 30 Information and communications technology 89 The World Bank Belarus Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Belarus? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending Financial resources: policy based lending / budget 2 support to the Government 3 Mobilizing third party financial resources 4 Technical assistance 5 Policy advice 6 Donor coordination 7 Data 8 Training/capacity building 9 Studies/analyses Linkage to non-Bank expertise (i.e., South-South 10 knowledge sharing) 11 Other (please specify):_______________________ B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Belarus? (Choose no more than TWO) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Too bureaucratic in its operational policies and procedures 4 Staff too inaccessible 5 Arrogant in its approach 6 Not client focused 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Not enough public disclosure of its work 11 World Bank processes too slow and complex 12 Not aligned with country priorities 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not adequately sensitive to political/social realities in Belarus 16 Other (please specify): __________________________________________________ 90 The World Bank Belarus Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. Which World Bank instruments do you believe are the MOST effective in helping to promote development and reduce poverty in Belarus? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree B9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Presidential Administration 2 Local Government 3 Parliament 4 Private sector 5 CSOs 6 Donor community 7 Beneficiaries 8 Academia/think tanks/research institutes 9 Media 10 Other (please specify): __________________________ 91 The World Bank Belarus Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent do you agree with the following statements about the World Bank’s work in Belarus, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B10 1 2 3 4 5 6 7 8 9 10 role in development in Belarus The World Bank’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Belarus The World Bank supports programs and strategies B12 1 2 3 4 5 6 7 8 9 10 that are realistic for Belarus The World Bank treats clients and stakeholders in B13 1 2 3 4 5 6 7 8 9 10 Belarus with respect To what extent is the World Bank an effective development partner in Belarus, in terms of each of the following? To no To a very Don't degree at significant know all degree B14 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the World Bank’s products B15 1 2 3 4 5 6 7 8 9 10 and services) Flexibility (in terms of changing country B16 1 2 3 4 5 6 7 8 9 10 circumstances) B17 Being inclusive 1 2 3 4 5 6 7 8 9 10 B18 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B19 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B20 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Collaboration with groups outside of the B21 1 2 3 4 5 6 7 8 9 10 Government (e.g., CSOs, academia, private sector) B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B23 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 B24 Follow through over time 1 2 3 4 5 6 7 8 9 10 92 The World Bank Belarus Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B25. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 93 The World Bank Belarus Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Belarus, on a ten point scale? Not effective Very Don't at all effective know C1 Anti corruption 1 2 3 4 5 6 7 8 9 10 C2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 C3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 C4 Competitiveness and diversification 1 2 3 4 5 6 7 8 9 10 C5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 C6 Urban development 1 2 3 4 5 6 7 8 9 10 C7 Environmental sustainability and protection 1 2 3 4 5 6 7 8 9 10 C8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 C9 Basic infrastructure 1 2 3 4 5 6 7 8 9 10 Transformation of state-owned enterprises (incl. C10 1 2 3 4 5 6 7 8 9 10 corporatization and privatization) C11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 C12 Gender and equality of opportunities 1 2 3 4 5 6 7 8 9 10 Business environment and private sector C13 1 2 3 4 5 6 7 8 9 10 development C14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 C15 Water and sanitation 1 2 3 4 5 6 7 8 9 10 C16 Trade and exports 1 2 3 4 5 6 7 8 9 10 C17 Economic growth 1 2 3 4 5 6 7 8 9 10 C18 Energy and energy efficiency 1 2 3 4 5 6 7 8 9 10 C19 Forestry development 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government C20 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) C21 Job creation/employment 1 2 3 4 5 6 7 8 9 10 C22 Financial markets 1 2 3 4 5 6 7 8 9 10 C23 Waste management 1 2 3 4 5 6 7 8 9 10 C24 Health 1 2 3 4 5 6 7 8 9 10 C25 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10 C26 Global/regional integration 1 2 3 4 5 6 7 8 9 10 C27 Food security 1 2 3 4 5 6 7 8 9 10 C28 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social C29 1 2 3 4 5 6 7 8 9 10 assistance) Climate change (incl. adaptation, mitigation, disaster C30 1 2 3 4 5 6 7 8 9 10 management) 94 The World Bank Belarus Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C31. To what extent does the World Bank’s work help to achieve development results in Belarus, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Belarus, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank's financial instruments (i.e., investment lending, Development Policy C32 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Belarus The World Bank meets Belarus’s needs for C33 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10 data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 95 The World Bank Belarus Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. When thinking about the development challenges in Belarus, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public sector governance/ reform (i.e., government Transformation of state-owned enterprises (incl. 1 effectiveness, public financial management, public 16 corporatization and privatization) expenditure, fiscal system reform) 2 Gender and equality of opportunities 17 Education Business environment and private sector 3 18 Global/regional integration development 4 Foreign direct investment 19 Information and communications technology 5 Water and sanitation 20 Transport (e.g., roads, bridges, transportation) 6 Trade and exports 21 Forestry development 7 Energy and energy efficiency 22 Competitiveness and diversification 8 Waste management 23 Job creation/employment Social protection (e.g., pensions, targeted social 9 24 Health assistance) Climate change (incl. adaptation, mitigation, 10 25 Economic growth disaster management) 11 Poverty reduction 26 Agriculture and rural development 12 Law and justice (e.g., judicial system) 27 Food security 13 Anti corruption 28 Environmental sustainability and protection 14 Financial markets 29 Regulatory framework 15 Urban development 30 Basic infrastructure 96 The World Bank Belarus Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Belarus, how effective do you believe the World Bank’s knowledge work and activities: Not Very Don't effective effective know at all D3 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D4 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10 Providing support for program D5 1 2 3 4 5 6 7 8 9 10 implementation In Belarus, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D6 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D7 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Belarus’s development D8 1 2 3 4 5 6 7 8 9 10 priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D10 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D11 1 2 3 4 5 6 7 8 9 10 good practices. D12 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10 D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D14 Are appropriately translated 1 2 3 4 5 6 7 8 9 10 Are adaptable to Belarus’s specific D15 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D16. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not significant at Very significant Don't know all D17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 97 The World Bank Belarus Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10 The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10 done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10 conditions on its lending Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10 Belarus’s institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10 continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10 coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10 the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 98 The World Bank Belarus Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN BELARUS F1. How significant a role do you believe the World Bank SHOULD play in Belarus’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Belarus? (Choose no more than TWO) 1 Improve the quality of its experts as related to Belarus’s specific challenges Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 2 terms) 3 Reach out more to groups outside of government 4 Reduce the complexity of obtaining World Bank financing 5 Ensure greater selectivity in its work 6 Provide more adequate data/knowledge/statistics/figures on Belarus’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Increase availability of Fee-Based services 10 Work faster 11 Other (please specify): ______________________________________________ 99 The World Bank Belarus Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Belarus? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-Newsletters 4 World Bank seminars/workshops/conferences 5 World Bank publications and other written materials 6 Mobile phones 7 Social media (Facebook, Twitter, Youtube) 8 Blogs 9 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No G8 Is your knowledge of English sufficient to use World Bank resources in English? Yes No 100 The World Bank Belarus Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G9. Which do you primarily use? (Please mark only ONE response) 1 The World Bank’s country website (www.worldbank.org.by) 2 The World Bank’s main website (www.worldbank.org) Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more currently than I did G10 1 2 3 4 5 6 7 8 9 10 a few years ago I find the World Bank websites easy to navigate. (Only G11 1 2 3 4 5 6 7 8 9 10 answer if you have used a World Bank website) I find the information on the World Bank’s websites G12 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 website) When I need information from the World Bank I know G13 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10 etc.) The World Bank is responsive to my information G14 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 101 The World Bank Belarus Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Presidential Administration 2 Office of the Prime Minister, Minister 3 Office of Parliamentarian 4 Employee of a Ministry, State Committee 5 Project Management Unit (PMU) overseeing implementation of project 6 Local Government Office or Staff 7 Bilateral Agency 8 Multilateral Agency 9 Private Sector Organization 10 Financial Sector/ Bank 11 CSO 12 Media (Press, Radio, TV, Web, etc.) 13 Academia/Research Institute/Think Tank 14 Beneficiary of a program 15 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Economic management 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Other (please specify): _______________________ 9 Water and sanitation 102 The World Bank Belarus Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Belarus? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Minsk 2 Oblast city 3 Other (please specify): ________________________ Thank you for completing the survey! 103