RP1202 V11 Second Rural Water Supply and Sanitation Project Resettlement Action Plan for Subproject for Rehabilitation of Water Supply System of Kalba Village Kalba Aiyl Okrug, Talas Raion, Talas Oblast Annex 1. Minutes of the 1-st Village Meeting Annex 2. Social Economic Survey of PAPs Annex 3. Calculation of compensation for lost harvest Annex 4. Copy of the Aiyl Okmotu’s Order on Establishment of a Grievance Redress Commission Annex 5. Copies of the Aiyl Okmotu’s Order on Establishment of a Compensation Committee Annex 6. Minutes of the 2-nd Village Meeting 1. Introduction Access to safe and reliable drinking water supply is still very erratic in rural Kyrgyzstan, and it necessitates urgent improvements. The Government of the Kyrgyz Republic has identified reliable and well-functioning basic infrastructure services as a priority for sustainable national development. The Government and Parliament have focused on the rural water and sanitation sector and sought World Bank and other donor’s support for investment in the sector. A first investment was approved by the World Bank in 2002 and closed in 2008, and a second investment, which would build on the first Rural Water Supply and Sanitation Project (RWSSP), was approved in April 2009. When the Rural Water Supply and Sanitation Project (2002-2008) closed, it was assessed to have improved access to drinking water for 350 thousands residents of rural areas of the three Northern regions of Issyk Kul, Naryn and Talas. In May 2009 the representatives of the Kyrgyz Republic and of the International Association for Development (IDA) signed an agreement for financing of «the Second Rural Water Supply and Sanitation Project» (RWSSP-2) (the Grant № Н462-KG, the Credit № 4560 KG), to rehabilitate water schemes in the same regions. The RWSSP-2 implementation period is from 2009 to 2013. The RWSSP-2 aims to: • Improve the access to drinking water for participating communities; • Improve sanitary and hygiene practices in rural areas at the individual, household and institutional levels. The project consists of four components: Component A: Water Supply Infrastructure and Equipment Component B: Sanitation and Hygiene Promotion Program Component C: Institutional Development Component D: Project Management Component A. Water Supply Infrastructure and Equipment This component provides finances to local communities to rehabilitate or expand the existing rural water supply systems. This component will also finance (a) refurbishment or construction of demonstration sanitation facilities in schools and medical posts and (b) equipment for maintaining the water supply systems, (c) development of detailed design documents and exercise of technical supervision over implementation of subprojects. The following subprojects will be implemented under the RWSSP-2: i. 3 subprojects for rehabilitation of RWSSP-1 outputs ( in Korumdu, Termir-Kashat and Chelpek villages); ii. Rectification (limited repair works) of 26 subprojects of RWSSP-1; iii. Implementation of 6 new subprojects in 6 villages: Tugol Say (Naryn Oblast), Uch –Emchek (Talas Oblast), Jele-Dobo, Ak Kochkor, Koochy and Baltabay (Yssyk Kul Oblast). iv. Construction and demonstration of sustainable sanitation and hygiene facilities in medical institutions and schools in selected villages covered by RWSSP-1 and RWSSP-2 (budget approximates to USD 0.33 million). Component B: Sanitation and Hygiene Promotion Program This component focuses on improving the living standards, the environment and the public health through arrangement of safe and reliable water supply and sanitation systems in the village by rendering technical assistance, including construction of sanitary facilities (rehabilitation of demo sanitary facilities in schools and medical institutions is included in the component A as part of works for creation of infrastructure) and delivery of trainings on sanitation and hygiene for the population. The component provides for promoting sanitation and hygiene education among the population through organizations of Initiative Groups consisting of members of Rural Health Committees (RHC), representatives of schools and village activities and conducting trainings with their involvement among the population using an interactive facilitation method engaging the community “Joint Change of Hygiene and Sanitation”. Component C: Institutional Development This Project component finances consulting services meant to assist the Government to ensure sustainability of water supply programs in rural areas, including support in (a) approving and implementation of the Sector Strategy developed under the previous project; (b) development or revision of the legislation to ensure collaborative work between the CDWUUs and local self- governments, including development and institutionalization of new agreements between the Aiyl Okmotu and CDWUUs; (c) training and assistance for CDWUUs to build on the experience and tools developed under RWSSP, including ensuring that gender, voice, and choice in participatory processes are taken into account; (d) strengthen the project Management Information System by adding a GIS interface and consolidating a country-wide database on village-level water supply and sanitation. Component D: Project Management The component finances the following: limited equipment and vehicles, operating costs (staff salaries, in-country travel, and mandatory employer contributions to the Social Fund of the Kyrgyz Republic) and training associated with project implementation; monitoring and evaluation activities, including regular impact surveys/assessments and annual audits. 2. Project description Subproject for “Rehabilitation of rural water supply systems in Ogonbaev, Kalba, Chyiyrchyk Villages” is aimed to improve access to potable water for villagers. Population of Kalba Village is 1460 inhabitants. Following the bidding for “Rehabilitation of rural water supply systems in Ogonbaev, Kalba and Chyiyrchyk Villages” Contract No. IDA-RWSSP-CW-2014-6 was awarded to Joint Venture of CJSC “Kochkorsuukurulush” and Nuska Ltd. The contract value is KGS 2 326 271.03. implementation period is from 09.04.2014 to 08.09.2014. Major Project Activities: Following works are to be completed under the subproject: Rehabilitation of over-captation structure at the head water intake; Rehabilitation of water mains line between reservoir in Chyiyrchyk Village and Kalba Village, L=2050 m. 3. Involuntary Resettlement under the Project Rehabilitation of water mains line between reservoir in Chyiyrchyk Village and Kalba Village impacts economical activity of villagers because the mains route crosses lands used for agriculture. 1. Water mains line between Chyiyrchyk and Kalba Villages: 1 PAP. This Resettlement Action Plan was prepared in accordance with the Resettlement Policy Framework (RPF) developed for RWSSP-2, which in turn was prepared in compliance with the World Bank OP 4.12 Involuntary Resettlement. Identified impacts: Agricultural land (clover field for forage) was under the impact by works for rehabilitation of water supply system in Kalba. 1) Land plot belonging to owner I.K.Makeshbaev was identified along the water mains line between Chyiyrchyk and Kalba Villages. The line runs through clover field for forage. 4. Legal Framework 4.1 The World Bank Policy on Involuntary Resettlement OP 4.12 The RWSSP-2 triggered the World Bank Operational Policy 4.12 on Involuntary Resettlement as some works may require temporary or permanent land acquisition. Project activities include construction of rural water supply facilities, including laying of pipes to delivery water to public standpipes or individual connections. The routes of pipelines may pass across fields, therefore temporary land acquisition with subsequent rehabilitation it to the initial state. Pumping stations are usually installed on state owned land, however, in some cases, if no such land is available or usable, construction of a water intake with a pumping station may require permanent acquisition of public land. Development of relevant impact mitigation measures and compensation for impact of land acquisition triggered by the Project activities will be carried out in line with the Resettlement Policy Framework (RPF) developed specifically for RWSSP-2. The RPF identifies the possible impacts from project activities, describes the range of potential impacts (temporary and permanent) to land use/access and structures, and specifies the compensation and resettlement assistance/procedures for the same. Where there is a gap between national and World Bank procedures, the latter will prevail for all activities financed under this project. The RPF is intended as a practical tool to guide the preparation of Resettlement Action Plans (RAPs) for each subproject associated with resettlement impacts based on the guidelines and procedures highlighted in the RPF document. The basic objectives of the RPF are to: (i) guide ARIS, national and local self government in properly identifying, compensating, and restoring the livelihoods of Project Affected Persons (PAPs), (ii) serve as a binding document to ensure payment of compensation and assistance to PAPs, and (iii) provide direction in preparing, updating, implementing and monitoring of subproject RAPs. The RPF includes measures to ensure that PAPs are (i) informed about their options and rights pertaining to resettlement; (ii) consulted on, offered choices among, and provided with technically and economically feasible resettlement alternatives; and (iii) provided prompt and effective compensation at full replacement cost for losses of assets attributable directly to the Project. The RPF is based on the following principles: • Involuntary resettlement is to be avoided or at least minimized; • PAPs are to be suitably assisted in their efforts to improve, or at least restore, incomes and living standards; • PAPs are fully informed and consulted on compensation options; • Lack of formal legal land title is not a barrier to compensation or alternative forms of e rehabilitation assistance; • Particular attention is paid to socially vulnerable groups, such as ethnic minorities, female headed households, elderly households, etc...and appropriate assistance is provided to help them adapt to project-related changes; • Land acquisition and resettlement is conceived and executed as a part of the project, and the full costs of compensation are included in project costs and benefits; • Compensation/rehabilitation assistance will be paid prior to ground levelling, demolition, and in any case, before an impact occurs; • Compensation is to be paid at full replacement cost to PAPs, without deductions for depreciation or any other purpose. It should be noted that according to World Bank's Policy OP 4.12, the term resettlement encompasses more than the 'physical relocation or resettlement' of affected people. It is defined as the social and economic impacts of a project that are permanent or temporary and are caused by the involuntary taking of land resulting in (i) relocation or loss of shelter; (ii) loss of assets or access to assets; (iii) loss of income sources or means of livelihood, whether or not the affected persons must move to another location; or (iv) the involuntary restriction of access to legally designated parks and protected areas resulting in adverse impacts on the livelihoods of the displaced persons. 4.2. Relevant legislation of the Kyrgyz Republic The Kyrgyz Republic's Land Code (1999) regulates all matters of land ownership. It provides for ten cases where a private owner relinquishes rights to land (Article 62), which in turn can be split into four categories. First, there are voluntary transfers by owners such as sales and gifts. Second, there are transfers dictated by change in status of the owner such as, death, revocation of Kyrgyz citizenship for individual owners or reaching below a 80% threshold ofKyrgyz owners of legal entities owning the land parcel (foreign ownership of land is not allowed in Kyrgyzstan), invalidation of a prior transfer of land rights which led to the current ownership of the land, or the declaration through court decision of land to be 'without owner' and hence reverting to the State (i.e. abandonment by the owner). Non-Kyrgyz owners are given a one year grace period to sell land to Kyrgyz nationals or Kyrgyz-owned legal entities. Third, land may be taken in order to cover the owner's financial liabilities, though this requires a court decision. The fourth and final method is expropriation by the state which may occur on the basis of one of seven possible grounds noted in Article 66 in the Land Code: 1. Use of land not according to its targeted purpose 2. Land needed for state or public purposes (similar to the principle of eminent domain) 3. Non-use of land provided for agricultural use for three years 4. Non-use of land provided for non-agricultural productive purposes for a period of time stipulated in the original provision 5. Non-payment of land taxes 6. Non-payment of social taxes 7. Annulment of license for mining on the basis of Kyrgyzstan's mining law. Decisions of court are required to effect expropriation for grounds 1 through 4 listed above. Voluntary transfers and expropriation for state or public purposes are the methods that are relevant to situations arising from sub-projects supported via ARIS, since the other types of expropriation are based on problems of the land-owner which have no relations to any ARIS sub-project. In practice, when there is need to utilize land that is privately owned for a sub- project benefiting the community, ARIS should at all times seek to implement such sub-projects on Government land or land owned by the village but which is not being used by any group. When this is not possible and private land is used, or some persons suffer any restrictions in access or resources, then appropriate compensation as per this RPF will be given. Expropriation as per Kyrgyz legislation is very difficult and not practiced. Seeking involuntary resettlement through expropriation for state or public purposes under Kyrgyz law is not practical. Article 68 of the Land Code outlines the procedure for expropriation of land. The procedures call for a voluntary agreement between the public entity and the private owner of land whereby the former pays the later financial compensation for the land, which may include the provision of another land parcel. In the event that there is no agreement, the state must go to court to force the owner to provide the desired land parcel. The private owner must be fully compensated for the market value of all of the financial interests in the given land parcel. This procedure has never been carried out, and practitioners note that implementing legislation is needed to clarify procedural issues such as appraisal of land values, compensation, demonstration of public/state needs, and other matters. There has been a lack of public investment into infrastructure in settled areas that would have require the exercise of eminent domain in post-independence Kyrgyzstan. It would seem to be likely that there have been small cases where de facto land was taken, but these did not occur in accordance with the Land Code's provision. There are not many recorded cases of private citizens challenging in court a taking of land from them (except for enterprise land sales, discussed below). It should further be noted that only an 'authorized entity' can initiate expropriation, which means either a state or municipal entity or an entity specially designated by the state. A Community Drinking Water Users Unions would not be such an entity. The major distinctions between the existing legislation in Kyrgyzstan and OP 4.12 is the fact that Kyrgyz law does not make any provisions to assist or compensate illegal users of publicly owned land who may be required to move in order for a sub-project to be realized. Furthermore, it does not take into consideration the possibility that leaseholders working on publicly owned land may have made investments in that land which will also require compensation. 4.3. Kyrgyz Republic Land Code and the World Bank Policy on Involuntary Resettlement OP 4.12. Differences between Kyrgyz Republic Law (Land Code) and WB policy are outlined in the table below. Table - Comparison of Kyrgyz Republic and WB Policy Provisions of Kyrgyz Republic's WB's Policy on Involuntary Resettlement Land Code Compensation for acquired land only Lack of formal title to land will not bar PAPs for titled landowners, those with formal from entitlements, those people without legal land use shares, or holders of customary title to land and/or structures occupied or used rights. by them are entitled to various options of resettlement assistance, provided they cultivated/occupied the land before the eligibility cut-off date. Consultation with PAPs or communities PAPs are to be fully informed and consulted on in respect of land or asset confiscation compensation, entitlements and resettlement not required. options incl. relocation sites. Includes consultation, participation, information dissemination campaigns, and opportunities to participate in monitoring based on the nature and scale of impacts. Resettlement plans to be developed and prepared in consultation with PAPs and other stakeholders. Grievance redress mechanisms are to be established. Requirement for gender specific consultation and information disclosure. Land compensation is at replacement Land for land as a priority, with replacement land rates to be acceptable to PAPs and to be of same size through provision of land for land or in and productive capacity. If suitable land cannot cash. be found, compensation in cash, or a Normative land prices are established combination of land and cash, at current market through coefficients. value without deduction of the costs of any No reference as to whether there are transaction (administrative charges, taxes, deductions. registration or titling costs), or depreciation. Compensation for other assets The amount of cash or kind needed to replace an (structures, crops and trees and business asset in its existing condition, at current market income) is at replacement cost. No price without deduction of the costs of any provision for severe impacts or transaction (administrative charges, taxes, vulnerable PAPs. Does not provide for registration or titling costs), depreciation or for transportation and transition any material salvaged. Includes provision of expenses/costs. transfer or relocation allowances. At infrastructure planning stage, Any land acquisition and resettlement is to proposals for acquisition of agricultural be avoided, or if it cannot be avoided, it or high-yielding land discouraged when should be minimized by exploring all viable other land is available. options. No provision for Requires compensation for disruption of income/livelihood disruption. livelihoods and loss of income as a result of land acquisition for project purposes. Compensation for temporary land Compensation for temporary land acquisition acquisition limited to compensation at for standing crop, all structures regardless of Government rates for standing crop and legal status at replacement cost or re- rebuilding of any affected legal construction of replacement structure as well as structures. compensation for any disruption in access that may affect income (e.g. for shops) or livelihood (e.g. access to schools). In principle, the Land Code of the Kyrgyz Republic and the World Bank Policy both adhere to the objective of compensation at replacement cost, but Kyrgyz legislation does not provide for rehabilitation and in practice this has been left to ad hoc arrangements taken by project proponents in order to meet international donor requirements. To clarify these issues and reconcile eventual gaps between Kyrgyz legislation and World Bank Policy, this RPF has been drafted for the Project, ensuring compensation at replacement cost of all items, the rehabilitation of non-titled people and informal settlers, and the provision of subsidies or allowances for PAPs that may be relocated, suffer business losses, or may be severely affected. The main provisions affording reconciliation of the differences between Land Code and World Bank Policy include: • Any PAPs, regardless of title or not, will be entitled to compensation (for structures, crops and trees) and rehabilitation measures under the project. This includes land-less people using land and squatters; • PAPs and affected communities will be consulted on options and any impacts of land acquisition and resettlement; • If land for land compensation is not technically or sociably feasible, compensation will be in cash at full replacement cost at current market value; • Compensation for any other assets affected (structures, crops and trees, as well as business/income loss) will be in cash or kind at full replacement cost at current market value. Vulnerable and poor PAPs will be entitled to additional measures as relevant, and gender issues will be addressed; • Maintenance works will avoid or minimize, as far as possible, the need for land acquisition and resettlement; and • Compensation for temporary loss of land or assets or for temporary disruption of income will be provided. It must be especially noted that under the WB OP 4.12, status of those without legal title is clearly defined. In accordance with this policy, those people who do not possess official legal title or judicial rights for the land use, but still use the state land are entitled to receive compensation, taking into account the investments they made into the state land, their labour and lost assets, but not for land ownership as in the case of a titled owner. Instead, alternative sites are allocated for their use, or other forms of assistance in lieu of land compensation, are provided to those informally using or occupying land to the project cut- off date. In case of disparity of the laws of the Kyrgyz Republic with the requirements of the policy of the WB on involuntary resettlement (OP 4.12), the principles and procedures of OP 4.12 should be applied. 5. Eligibility According to the WB involuntary resettlement policy OP 4.12, the following individuals are entitled to compensation: (a) Those who have formal rights to land including customary/communal land, traditional and religious rights recognized under Kyrgyz Republic Law. (b) Those who do not have formal legal rights to land at the time the project or census commences but have a claim to such land or assets provided that such claims are recognized under the laws of Kyrgyz Republic or become recognized through a process identified in the RPF/ RAP. (c) Those having no recognizable legal right or claim to the land they are occupying, using or getting their livelihood from before the cut-off date, but are recognized under World Bank OP 4.12. Those covered under a) and b) above are to be provided compensation for land they lose, and other assistance in accordance with the policy. Persons covered under c) above are to be provided with resettlement assistance in lieu of compensation for the land they occupy or use, and other assistance, as necessary, to achieve the objectives set out in this policy, if they occupy or use the project area prior to a cut-off date established by the local Government Technical Planning Teams and acceptable to the Bank. Persons who encroach on the area after the cut-off date are not entitled to compensation or any other form of resettlement assistance. All persons included in a), b) or c) above are to be provided with compensation for loss of assets other than land. Therefore, it is clear that all affected persons irrespective of their status or whether they have formal titles, legal rights or not, are eligible for some kind of assistance if they occupied the land before the entitlement cut-off date Eligibility for assistance under World Bank OP 4.12 also applies for project affected persons even if it is deemed that Kyrgyz legal provisions provide for temporary or permanent acquisition of private land immediately adjacent to existing public roads without compensation. Compensation eligibility will be limited by a cut-off date to be set for each subproject and PAPs who settle in the affected areas after the cut-off date will not be eligible for compensation. The entitlement cut-off date refers to the time when the census of persons and their property in the area is carried out, i.e. the time when the project area has been identified and when the socio- economic study is taking place. Thereafter, no new cases of affected people will be considered. Persons who encroach the area after the socio-economic study (census and valuation) are not eligible for compensation or any form of resettlement assistance. RAPs, whose right for land ownership and use prior to the cut-off can be demonstrated, remain entitled to assistance whether they were registered in census or not. The cut-off date under the SP “Rehabilitation of rural water supply system in Kalba village” is July 4, 2014 when the general meeting of the village was held. At this meeting, ARIS Safeguards Specialist specified measures and procedures of RPF and explained principles RAP preparation. The Census Commission was established at this meeting. Estebesov Nurdin (Chairperson of CDWUU) was designated as a Census Manager; and the beginning of census was announced (see Minutes of the Meeting, Annex 1) The Matrix below demonstrates eligibility for compensation and/or assistance in elimination of adverse consequences/losses for various types of assets and RAP categories under the Project. RPF Entitlement Matrix: Eligible PAPs, Assets and Compensation Guidelines Project Impact PAP Category Asset Affected Compensation Guide Permanent Replacement land of acquisition of Land owner Land equivalent market value land for works as priority option within such as 3 km radius. Failing construction of availability of land, cash pumping station. compensation at market rate. If over 10% of land is acquired, an additional 5% of replacement value will be paid (increasing to 10% if over 20%) as a severe impact subsidy. If the remainder of the plot is not economically viable the entire plot will be purchased. Permanent Land renter or Land In addition to land owner acquisition share-cropper compensation. Re- imbursement of land for of rent for remainder of contract works such as period, plus 3 months of construction of rent/share-cropping benefit as pumping station disturbance allowance. Permanent Informal Land In addition to land owner acquisition user/occupier compensation. Compensation of land for equal to 2 months of works such as rent/share- cropping benefit as construction of disturbance allowance. pumping station Permanent Owner Crops In addition to land acquisition compensation, will be allowed of land for to take standing crop and cash works such as compensation for 2 seasons or construction of annual crop yield whichever pumping station higher at highest market rate. Permanent Tenant farmer, Crops In addition to land acquisition share-cropper or compensation, allowed to take of land for informal standing crop and cash works such as user/occupier compensation for 2 seasons or construction of annual crop yield whichever pumping station higher at highest market rate. Repay, Permanent Owner Fruit tree Price of a sapling and acquisition cash compensation for of land for works the value of a mature tree such as harvest multiplied by number construction of of years it will take for the pumping station sapling to reach maturity. Permanent Renter Fruit tree Cash compensation for acquisition produce the value of a mature tree of land for works harvest multiplied by the such as number of years remaining on construction of the rental agreement. pumping station Permanent Any structure Replacement structure or acquisition of Owner of structure Cash compensation at legal structure. including replacement value of a new house, fence, or structure plus full compensation sanitation for all fees needed to make structure etc.. replacement new structure legal. Permanent Owner of structure Any structure Replacement structure or acquisition including Cash compensation at of illegal structure house, fence, replacement cost or sanitation structure etc. Vulnerable people Identified on the Residential In addition to compensation basis of social and for assets payments commercial lost, all labour costs associated (disability assets with any re- construction of payments, structures or assets will be paid pensioners, in widows, female- full. If any additional headed impacts are identified, a households, and lump-sum equivalent to one impoverished year of total social assistance households) and payments could be paid. only if project renders them vulnerable 6. PAP Census Following consultations and village meetings with the commission comprised of AO Head, CDWUU Chairperson, Aiyl Kenesh with participation of ARIS Safeguard Specialist, socio- economic census of affected parties was conducted (see the Results in Annex 2). On-site census identified 1 affected households: № Name of Plot area Agricultural Owner’s status Household Head (affected) crop (official owner, owner without documents) 1 Makeshbaev 0,12 ha clover official owner Isken Kubatbekovich 7. Compensation for land acquisition and crop loss Compensation for crop loss Under this RAP, the compensation for loss of clover was calculated for a year, as the harvest for a year exceeds the harvest for 2 seasons (clover gives harvest 4 times a year). Compensation of crop loss is calculated by the following formula: I=S*U*P Where: I – compensation amount for crop loss S – affected plot area (ha) U – average yield of agricultural crop per 1 ha/year P – amount per 1 U (KGS) № Name of PAP Plot area Agricultu Average Amount Compensation * (S) ral crop yield (U) per unit amount (I) (P) 1. Makeshbaev 0,12 ha clover 500 wads 200 12000 KGS Isken KGS Total 12000 KGS *Calculations of compensations for each RAP are attached in Annex 3 All the losses and impacts caused by project activity will be compensated for the account of the project. Heads of all the households will be familiarized with project impact levels, compensation amounts and payment procedures. Each Head received a copy of calculation act for compensation signed by all commission members (see calculations in Annex 3). The acts describe in details the calculation and amount of compensation for crop loss. 8. Grievance Redress Procedures In the course of preparation and implementation of RAP some grievance and grievances may occur towards the process of resettlement, compensation amount, assistance and further activities. Therefore, the following grievance redress mechanism has been prepared: RAPs will be informed about their rights and procedures during meetings and consultations. They will also receive a copy of RAP providing detailed description of the procedures for handling grievances. Process of grievance redress: 1. First step. Verbal contact with a project authorized representative. The authorized representative under this project will be Estebesov Nurdin Medetkanovich, the Chairperson of CDWUU. Verbal grievance should be registered in the Grievance Log. Each grievance should be assigned with an individual identification number. Progress of grievance redress should be reflected in the Log; and all the registered activities should be completed. The Grievance Log should also name the individuals responsible for redressing of each individual grievance/grievance. The ones should register the dates of the following events: • date the complaint was reported • date the Grievance Log was uploaded onto the project database; • date information on proposed corrective action sent to complainant (if appropriate); • the date the complaint was closed out; and • the date response was sent to complainant. If a grievance is not redressed within 5 days, the grievance should be considered at the further level. Grievance redress or its transfer to the further level should be registered in the Log. 2. Second step. If a grieved person doesn’t receive a grievance redress within 5 days, the grievance should be filed in writing to the ARIS, addressing Ismailov Kubanychbek Iskakovich, the Executive Director of the ARIS at the address given below. The grievance letter should be signed and dated by the aggrieved person. Address: ARIS Head Office 102, Bokonbaev st. 720040 Bishkek Kyrgyz Republic tel.: + 996 (312) 30–18–05, 30–17–53, 30–17–54, 62–07–52 fax: + 996 (312) 62–47–48, e-mail: . 3. Jumaliev Kanybek, the ARIS Safeguards Specialist (office phone: 0 (312) 30-18-05 add. 175, mobile: 0 (555) 01-04-85, e-mail: ) and authorized project representative should provide consultations to the grieved person within 14 days after receipt of the grievance. If the grievance pertains to assets appraisal, a few appraisals can take place until the sides reach consensus. The appraisal can be carried out by other independent appraisers. The authorized project representative and ARIS Specialist will provide assistance to the grieved person thorough all the stages to facilitate grievance redress and ensure effectives of grievance consideration. 4. If a aggrieved person doesn’t consider his/her grievance redressed after the response, s/he applies to the relevant commission. Grievance Redress Commission (Commission) was established under the Order # 36 dated August 1, 2014 (See copy of the Order in Annex 4) comprising the following representatives: № Name Position Telephone Asyraliev F. Head of Aiyl Okmotu 1 Estebesov N. Chairperson of CDWUU 2 ASymbaev B. Aiyl Kenesh member 3 Samatov K. Aiyl Kenesh member 4 Jumaliev K. Safeguard Specialist ARIS 5 Decision made by the Commission and agreed with all the sides should be legalized in terms of decision of Aiyl Okmotu. 5. In case of objections occurred against Commission decision on grievance redress, RAP can apply to the Court. 9.Consultations with PAPs On August 1, 2014 the first village meeting of Kalba village was held in the Aiyl Okmotu office, with participation of the Head of Ayil Okmotu, deputies of the aiyl Kenesh, chairman of CDWUU and the community of Kalba village. At the meeting, the ARIS Safeguards Specialist explained goals and procedures of RPF and principles of RAP development. At the meeting Estebesov Nurdin Medetkanovich (Chairman of CDWUU) was elected to the the Authorized Project Representative (APR) and launch of the census was announced. Upon completion, this RAP will be submitted to the World Bank for approval and review to ascertain compliance with the WB OP 4.12. Following approval of the World Bank, the RAP will be disclosed through the info-shop website of the World Bank and the ARIS’ official web- page, and will also be distributed among aiyl okmotu, PAPs and all other stakeholders. 10.Responsible Agency Following preparation, RAP will be sent to the World Bank for No Objection RAP should be implemented after WB approval only. The ARIS will be responsible for RAP implementation, affected persons census, RAP preparation in co-operation with local authorities and participation of affected persons. RAP implementation can start after the Bank’s no objection only. 11. Budget Compensation amount for crop loss calculated in accordance with the RAP will be allocated out of project funds. The total compensation amount is KGS 12 000. 12. Monitoring and evaluation ARIS being an agency responsible for implementation of the RAP, will conduct monitoring of the RAP implementation. The ARIS Safeguards Specialist responsible for monitoring and evaluation of RAP will carry out the following activities: For each RAP a separate file with be opened and the following documents will be saved: 1. RAP 2. Minutes of the first village meeting 3. PAP Census 4. Calculations of compensations 5. Copies of orders on establishment of Compensation Commissions 6. Copies of orders on establishment of Grievance Redress Commissions 7. Minutes of the second village meeting 8. Financial Statements confirming payment of compensations 9. Written confirmation of PAPs on receipt of compensations 10. Written confirmation of lack of grievances and claims from PAPs. The listed documents will be collected as corresponding measures will be carried out. For each RAP a separate Grievance Registration Log will be opened and will contain the following information: Primary consideration of the grievance № Full name Address Contact Complaint Date when Date when Response to Date of PAP’s phone the the the response satisfaction number complaint complaint grievance status was was Yes/No received by received by APR the ARIS Repeated consideration of the complaint (in case if the complainant PAP is not satisfied with the grievance redress outcome) № Repeated Date when Decision of Date when the PAP’s Date of Court ruling Date of complaint the the PAP receives satisfaction appeal to court ruling content complain is Grievance the reply with the the court received by Redress response the Commission Yes/No commission 1 2 3 4 5 The grievance registration log will be completed as the complaints are submitted and redressed. II. The database containing the following information about PAPs will be created: № Full name Address Phone Losses Loss Quantity of Cost Compe Date the PAP’s Census number inflicted to measuring losses per nsation compensa satisfactio data (*in PAP unit unit amoun tion n with the separate t received compensa table) by PAP tion Yes/no 1 2 3 4 5 Census information: Househol Head of Number of Number of Number of Number Income source Place of work or Transportation Comments d№ household household children persons of study and distance cost to get to the members younger older than students place of than 13 60 work/study Information will be collected and entered into the database as the activities will be carried out. On quarterly basis information on RAPs implementation under the Project will be collected. To this effect, the ARIS Safeguards Specialist will monitoring the following indicators and reflect the findings in quarterly reports on the project implementation progress. Information will be collected from quarterly reports of technical supervision engineers and will also be gathered during field visits paid by the ARIS Safeguards Specialist. No. Indicators 1 Number of activities requiring preparation of RAP 2 Number of households and individuals physically or economically resettled by each of the activities 3 Period from design completion to payment compensation to affected persons 4 Terms of compensation compared to beginning of physical works 5 Compensation amount paid to each affected household in money terms or type of compensation in kind 6 Number of grieved persons 7 Number of non-redressed grievances KYRGYZ REPUBLIC TALAS OBLAST TALAS RAION KALBA AIYL AIMAK 17 Dolotaly Stanbekov str., A.Ogonbaev Village, 724103 Talas Raion Telephone (26) 1 40 ORDER No. 35 August 1, 2014 On Establishment Of Lost Crop Compensation Committee Based on the fact that the works in Kalba under Second Rural Water Supply and Sanitation Project are at the completion stage and in order to address complaints of villagers, I herewith ORDER 1. To establish a compensation committee of following members: 1. F. Ashyraliev, Head of Kalba AO, chairman. 2. N. Estebesov, CDWUU chairman, secretary. 3. B. Asymbaev, Aiyl Kenesh member. 4. K. Samatov, Aiyl Kenesh member. 5. K. Jumaliev, ARIS Safeguards Specialist. F. Ashyraliev, Head of Kalba AO KYRGYZ REPUBLIC TALAS OBLAST TALAS RAION KALBA AIYL AIMAK 17 Dolotaly Stanbekov str., A.Ogonbaev Village, 724103 Talas Raion Telephone (26) 1 40 ORDER No. 36 August 1, 2014 On Establishment Of Grievance Committee Based on the fact that the works in Kalba under Second Rural Water Supply and Sanitation Project are at the completion stage and in order to address complaints of villagers, I herewith ORDER 1. To establish a Grievance Committee of following members: 1. F. Ashyraliev, Head of Kalba AO, chairman. 2. N. Estebesov, CDWUU chairman, secretary. 3. B. Asymbaev, Aiyl Kenesh member. 4. K. Samatov, Aiyl Kenesh member. 5. K. Jumaliev, ARIS Safeguards Specialist. F. Ashyraliev, Head of Kalba AO № Name of PAP Impacted harvest Amount Makeshbaev 1 I.K. clover 12000 TOTAL Compensation for clover 12000 Detailed calculation of compensation for clover I=S*U*P Amount Compensation Name of Plot area Agricultu Average № per unit amount PAP (S) ral crop yield (U) (P) (KGZ) (I) Makeshbaev 1 I.K. 0.12 clover 500 200 12000 TOTAL Compensation for clover 12000 Annex 2. Social and Economic Profile of Affected Households Household Head of Number of Number of Number of Number Income source Place of work or Transportation cost Comments № household household children persons of study and distance to get to the place members younger older than 60 students of work/study than 13 1 Makeshbaev I.K. 4 2 --- --- agriculture farmer Talas Oblast, Talas Raion, Kalba Aiyl Aimak, Kalba Village Minutes of the Village Meeting (RWSSP-2) Place: Building of Ayil Okmotu, Kalba village Number of participants _____5_________, including men__5___________, women______---________ (List of participants attached) Agenda 1. Information on progress of Rural Water Supply and Sanitation Project –II 2. Information for residents of the village about Resettlement Policy Framework under the RWSSP- 2. 3. Presentation of information on findings of social and economic survey of PAPs. Decisions adopted at the meeting: 1. Take into consideration the information on the progress of the Second Rural Water Supply and Sanitation Project. 2. Take into consideration the information provided by the Safeguards Specialist responsible for observance of Resettlement Policy Framework under the Second Rural Water Supply and Sanitation Project. Set deadline for submission of claims by the Project Affected Persons (PAPs) on August 1, 2014 3. Take into consideration the findings on social and economic survey and appoint Estebesov Nurdin, the Chairman of CDWUU, to be the Project Liaison Officer (PLO). Chairman of the meeting: [signature] Izabaev M. Secretary of the meeting: [signature] Estebesov N. Date: August 1, 2014 {Stamp of Kalba Aiyl Okmotu} Participant registration form List of participants of the village meeting Talas Oblast, Talas Raion, Kalba Aiyl Aimak, Kalba Village Date: August 1, 2014 № Participant’s full name 1 Title Signature 1. Estebesov Nurdin Chairman of CDWUU 2. Samatov Kazymbek Local resident 3. Estebesov Almaskan Local resident 4. Izabaev Melis AO secretary 5. Abdykadyrov Bakyt Field staff of ARIS 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 1 Original is the document in Cyrillic (scanned).