The World Bank Implementation Status & Results Report Public Service Reform and Rejuvenation Project (P122229) Public Service Reform and Rejuvenation Project (P122229) AFRICA | Congo, Democratic Republic of | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2014 | Seq No: 9 | ARCHIVED on 24-Sep-2019 | ISR38244 | Implementing Agencies: CMRAP Ministry of Public Services, PRRAP Project Key Dates Key Project Dates Bank Approval Date: 12-Dec-2013 Effectiveness Date: 26-May-2014 Planned Mid Term Review Date: 01-Jun-2020 Actual Mid-Term Review Date: Original Closing Date: 30-Apr-2019 Revised Closing Date: 31-Dec-2021 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The project development objective is to improve the human resource management capacity of selected ministries and rejuvenate their workforce. Has the Project Development Objective been changed since Board Approval of the Project Objective? Yes Board Approved Revised Project Development Objective (If project is formally restructured) The project development objective is to strengthen and rejuvenate the civil service in selected ministries at the central and provincial levels. Components Table Name Component 1: Supporting Public Service Reform in Selected Ministries and Agencies:(Cost $56.50 M) Component 2: Supporting the Retirement Process:(Cost $31.70 M) Component 3: Building Capacity through an Infrastructure of Training Centers:(Cost $10.90 M) Component 4: Supporting Public Service Reform at the Provincial Level:(Cost $7.90 M) Component 5: Project Management and Core Support to Government Agencies in Charge of Steering the Reform:(Cost $8.00 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Moderately Unsatisfactory Moderately Unsatisfactory Overall Implementation Progress (IP) Moderately Unsatisfactory Moderately Satisfactory Overall Risk Rating Substantial Substantial 9/25/2019 Page 1 of 8 The World Bank Implementation Status & Results Report Public Service Reform and Rejuvenation Project (P122229) Implementation Status and Key Decisions The project implementation has significantly improved following sustained execution of the June 2018 Action Plan agreed upon with the Bank. Given progress registered so far, the project is on course to meeting its development objectives. Therefore, Project Implementation Progress is moderately upgraded from MU to MS while Progress toward PDO rating is maintained at MU until Retirement program is fully back on track. Most of the components’ activities are back on track or resumed. Component 1: The Young Professionals (YPs) program is back on track after the salary and benefits issues affecting the second wave of 527 YPs were resolved by the government in 2018 second semester, as agreed upon in the Action Plan. The training of the second and new group of 1000 YPs started on August 5, 2019 following protracted preparation. This program represents a significant logistical undertaking for government entities, since the training of the 1000 YPs is a first and is spread throughout the 26 provinces in 18 private and public centers supported by the project. With this achievement, the project will greatly contribute to the government objective to rejuvenate its public sector, by providing a total of 1,400 YPs to 5 pilot (and main) ministries. Component 2: The Retirement Program issues have been remedied and the program is expected to resume soon if the new government confirms its commitment to the project objectives. The government is completing preparation steps for the effective retirement of the second wave of 377 eligible retirees identified in 2017 in the 5 pilot ministries. The effective payment of separation packages to eligible retirees is expected to be completed soon, when the new government is in place. Meanwhile, the civil service pension fund established with project support grown quickly by collecting contributions of CDF18,901 (US$11.8 million) in 2018 against CDF1,587 billion (less than US$1.0 million) in 2017 while paying pensions of CDF1,444 billion (US$0.9 million) to 899 retirees. The pension was thus been able to build reserves up to US$9.4 million at end of 2018 making the system sustainable and viable for years to come. The Grievance Redress Mechanism for the retirement program was established through a Decree #250 signed by the Ministry of Civil Service on December 13, 2018, and the government has already appointed the 8 Committee members. The PIU is completing the recruitment of the Chair of the Committee and taking the necessary steps to make it fully operational. Components 3 and 4: Several activities that were suspended to attend the project implementation issues in 2018, are progressively resuming. The technical work is about to restart to complete the Human Resource Management System (Système de Gestion Intégrée des Ressources Humaines- SIGRH) and link it to the Payroll system (Système Informatique de Gestion Centralisée de la Paie des Agents et Fonctionnaires de l’Etat -SYGECPAF ). SENAREC (Service National de Renforcement des Capacités) is also relaunching the rehabilitation work and equipment of two provincial training centers while continuing its support to the institutional strengthening of the 8 existing ones (which are all involved in and steering the YPs training programs). At provincial level, the Centre Technique d’Appui à la Decentralisation- CTAD, initiated the technical activities to support provincial governments. The work is planned to start with Lualaba in the upcoming weeks and will be extended to other provinces in the next years. In addition, CTAD also initiated the activities designed to strengthening the provinces legal and regulatory framework. Component 5: Besides, the Project management has equally and notably improved. All the project management issues identified in the organizational study were addressed with changes in project staffing and procedures, and the main fiduciary issues identified in the June 2018 FM supervision mission report have been tackled. Moreover, the government cleared the pending ineligible expenditures . Overall, the project activities are resuming, and they are expected to pick up quickly when the new government is in place. The next supervision mission will allow to discuss the project activities as well as the broader civil service reforms prospects in DRC. Progress toward Project Development Objective rating is expected to be upgraded in the next ISR, if progress is sustained and the new government carries out measures to facilitate the retirement program full resumption, as agreed upon with the Bank team during last supervision. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance -- High High Macroeconomic -- Substantial Substantial 9/25/2019 Page 2 of 8 The World Bank Implementation Status & Results Report Public Service Reform and Rejuvenation Project (P122229) Sector Strategies and Policies -- Substantial Substantial Technical Design of Project or Program -- Substantial Substantial Institutional Capacity for Implementation and Sustainability -- Substantial Substantial Fiduciary -- High High Environment and Social -- Low Low Stakeholders -- Substantial Substantial Other -- -- -- Overall -- Substantial Substantial Results PDO Indicators by Objectives / Outcomes Strengthen and rejuvenate the civil service in selected ministries at central and decentralized leve IN00734567 ►Percentage of staff who state that they have used the training that they received on the job (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 75.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 The indicator is still to be measured at end of August 2019. SENAREC is currently working with training centers to develop the training programs -including the mid-career training program, as well as leadership, Comments: management and governance training- supporting this indicator. The programs are expected to start in 2020 allowing for systematic data collection to inform this indicator. IN00734568 ►Civil servants eligible for retirement in the targeted ministries have received their retirement benefits/packages and retired fromactive service (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 42.00 42.00 90.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 Target met and exceeded at end of June 2019. The ratio of 42% achieved with the effective payment of separation package to 917 out of 2191 eligible identified at end of June 2019 allowed to Comments: already meet and exceed the set target for end of December 2019 (30%). IN00734569 ►Young professionals employed in the public administration, after completing their training program (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 52.40 72.70 70.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 Indicator met and far exceeded the 2019 target of 50%. A very high percentage of YPs hired before end of Comments: 2017 are retained and still working in public service in spite of program issues encountered in 2018 (and 9/25/2019 Page 3 of 8 The World Bank Implementation Status & Results Report Public Service Reform and Rejuvenation Project (P122229) now resolved). It is expected a high percentage of the next wave of 1000 currently under training will also be retained in public service to help meet the end-of-project target of 70%. IN00734570 of which at least 25 percent are women (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 20.60 20.70 25.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 Intermediate Results Indicators by Components Component 4: Supporting Public Service Reform at the Provincial Level IN00734584 ►Pilot provinces with core administrative functions (Finance, Budget, Civil Service, and Planning) established and operational (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 5.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 The targets for this indicator need to be revised given the delay in starting project activities at provincial level. The 5 provinces (Equateur, Lualaba, Kasaï Central, Kwilu et Sud-Kivu) to be supported by the Comments: project have been identified and a work plan is being finalized to start institutional strengthening activities with Lualaba, as pilot. IN00734587 ►Provincial level Data-dashboards are operational with Citizen Feedback embedded (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 3.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 This indicator should be considered for revision or dropping at the Mid-Term Review. Activities linked to this indicator (provincial Dashbords) are yet to be started and they would be considered for dropping at Comments: the next MTR. Component 3: Building Capacity through an Infrastructure of Training Centers IN00734583 ►New training centers with work plans established and operational (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 2.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 9/25/2019 Page 4 of 8 The World Bank Implementation Status & Results Report Public Service Reform and Rejuvenation Project (P122229) The two new centers locations have been identified (Equateur and Kwilu). Target for 2020 is expected to be met since contracting of the building supervisor and contractor is currently being finalized, and Comments: rehabilitation work is planned to start by end of 2019. IN00734586 ►Rapid Results Initiatives achieving at least 90 percent of the goals set in the performance contract (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 55.00 0.00 70.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 Not measured. This indicator is very difficult to track and measure given the lack of data and relevance. The activities related to this indicator will be considered for dropping at the mid-term review and Comments: accordingly the indicator will be considered for deletion. Component 2: Supporting the Retirement Process IN00734582 ►Grievances/Disputes on retirement benefits solved during the retirement process (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 100.00 0.00 60.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 There was an error on the December 2018 data (100%) for this indicator. While grievances from retirees have been received and processed by a consultant, a formal and final decision is yet to be made by the Minister. The grievances on retirement are conveyed to a Consultant firm contracted by the project, as an interim GRM system. The Consultant did receive and process 59 complaints that were subsequently submitted to the Minister for final decision. It is expected that the new Minister will take action to resolve Comments: these complaints by end of December allowing to meet the 2019 target set at 20%. Meanwhile, a formal GRM Committee was established on December 13, 2018 by Ministerial decree No 250/ME/MIN.FP/2018. The 8 Committee Members have been appointed and the Committee Chair is currently being recruited. So the formal system is set to start functioning soon. IN00734585 ►Regular Government employees identified and validated through the biometric identification process (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 37.00 82.60 90.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 This indicator definition is now clarified. Following discussions with government counterparts, it was understood that the census applies only to the 5 pilot ministries staff covered under the project, instead of all civil service as initially described. So far, a total of 16,060 staff have been identified in the 26 provinces, Comments: and 13,281 validated as regular staff through a biometric process, leading to an actual ratio of 82.6% which is double the 2019 target of 40% and exceed the 2020 target of 70%. The census program to complete the identification of the 5 pilot ministries staff in Kinshasa only is planned for the next year. Component 1: Supporting Public Service Reform in Selected Ministries and Agencies IN00734581 ►Civil servants in targeted entities recruited per the new organizational norms and procedures (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target 9/25/2019 Page 5 of 8 The World Bank Implementation Status & Results Report Public Service Reform and Rejuvenation Project (P122229) Value 0.00 30.00 0.00 70.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 This indicator needs to be reformulated or dropped at the Mid-Term Review. Measuring this indicator is nearly impossible in current DRC conditions, because of lack of data. Computing the ratio requires availability of civil service hiring data at central and provincial levels which in turn, implies existence of an effective HRM Information System or an ad-hoc and costly recruitment data collection system at both Comments: levels. In addition, it requires the pilot ministries and the provinces to put in place and enforce organic frameworks which are compliant with the new civil service norms and procedures. The latter is supported by project activities which are expected to be only completed in the last year of the project (2021) IN00734588 At central Government level (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 60.00 0.00 90.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 IN00734589 At provincial Government level in pilot provinces (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 50.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 IN00734590 ►Cases of irregular civil servants in targeted ministries is resolved (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 63.00 0.00 50.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 This indicator should be reformulated or dropped, as part of the MTR since it is not measurable. Its definition is complex making its computation impossible. First, it is not very clear for the government counterparts what is an "Irregular Civil Servant" since there are several type of staff: (i) Nouvelles Unites are staff who are working and are registered on the Payroll System for years without ever having a formal hiring decision, and receiving a base salary (they only receive benefits); (ii) Staff who have formal hiring decisions but who are not in the Payroll because they lack Matricule; and (iii) Staff who have "Matricules" Comments: but are not formally hired. This confusion comes from the fact that the Ministry of Civil Service is the one delivering formal hiring decisions; the Ministry of Finance the "Matricule"and, the line Ministries, the ones directly recruiting "Nouvelles Unités". Moreover, the HRM system is not updated nor maintained and it has no link with the Payroll system making it impossible to identify "irregular civil servants" IN00734591 ►Young Professionals are trained for both the central and provincial levels as part of a YP program (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 435.00 246.00 1,400.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 Comments: There was an error on the December 2018 data (435) for this indicator .The number of YPs who joined pilot ministries (246) was below the set target of 500 for December 2018. Targets for this indicator will 9/25/2019 Page 6 of 8 The World Bank Implementation Status & Results Report Public Service Reform and Rejuvenation Project (P122229) need to be re-calibrated a MTR to the actual absorption capacity of new hires of the 5 pilot ministries, and given the high demand for new YPs originating from other ministries. IN00734592 Of which at least 25% are women (Percentage, Custom Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 21.83 20.73 25.00 IN00734593 ►Mid-career civil servants between 35 and 55 years of age are trained as part of a mid-career program (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 450.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 SENAREC is currently developing the training program for the mid-career staff. The Program Manual of Procedures was approved by Ministerial Decree No 001/ME/MIN.FP/2019 dated April 20, 2019. The first Comments: training event of 150 mid-careers staff is planned for 2019 second semester in coordination with training centers. IN00734594 Of which at least 25% are women (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 112.00 Date 31-Dec-2013 31-Dec-2018 28-Jun-2019 31-Dec-2021 Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P122229 IDA-D1850 Effective USD 45.00 45.00 0.00 9.30 37.11 20% P122229 IDA-H8970 Effective USD 77.00 77.00 0.00 52.79 17.13 76% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P122229 IDA-D1850 Effective 16-May-2017 13-Jun-2017 25-Aug-2017 31-Dec-2021 31-Dec-2021 P122229 IDA-H8970 Effective 12-Dec-2013 01-Feb-2014 26-May-2014 30-Apr-2019 31-Dec-2021 Cumulative Disbursements 9/25/2019 Page 7 of 8 The World Bank Implementation Status & Results Report Public Service Reform and Rejuvenation Project (P122229) Restructuring History There has been no restructuring to date. Related Project(s) P160612-Public Sector Reform and Rejuvenation Project - AF 9/25/2019 Page 8 of 8