SFG3098 O SCI ALMANAGMENTPA LN OR F REVT IALIZATONOF I BANKEBH IA RIE TMP LEAREA VRN I DAVAN CONTENTS CHAPTER 1: INTRODUCTION 1-4 1.1 Prelude 1 1.2 Area of study 1 1.3 Demographic and Socio-Economic Profile 2 1.4 Need of Social Impact Assessment 2 1.5 Objectives of Social Impact Assessment 2 1.6 Project Impacts 4 1.6.1 Positive impacts 4 1.6.2 Short term adverse impacts 4 CHAPTER 2: APPROACH AND METHODOLOGY 5-12 2.1 Methodology for Social Impact Assessment and Management Plan 5 2.1.1 Collection of data 5 2.1.2 Community Participation and Consultations 6 2.1.3 Visitor profile and satisfaction survey 6 2.1.4 Site surveys and transect walk 7 2.2 Screening of the project and assessment of impact 8 2.3 Conclusion of screening activity 11 CHAPTER 3: BASELINE SOCIO-ECONOMIC PROFILE 13-17 3.1 Introduction 13 3.2 Socio Economic Profile 15 CHAPTER 4: REGULATORY FRAMEWORK 16- 19 4.1 Prelude 18 4.2 Applicable Laws & Environmental and Social Management Framework 18 CHAPTER 5: IMPACTS AND MITIGATION PLAN 22- 28 5.1 Social Management Plan 22 5.2 Impacts and proposed mitigation measures 22 5.3 Institutional arrangement for implementation 25 5.3.1 Planning and implementation of mitigation plan 25 5.3.2 Formation of Implementation Coordination Committee 26 5.4 Capacity assessment of institutions and mechanisms for implementing 27 5.5 Training, skill up-gradation and income restoration 27 5,5,1 Purpose of Imparting Training 28 5.5.2 Training Cost 28 CHAPTER 6: PUBLIC CONSULTATION 29-38 6.1 Introduction 29 6.2 Objectives 29 6.3 Forms of Public Consultation 29 6.4 Methodology of Public consultation 29 6.5 Tools of Public Consultation 30 6.5.1 Stakeholder Identification 30 6.5.2 Focus Group Discussion 31 6.5.3 Interviews 31 6.5.4 Summary of FGDs and Interviews 31 6.5.5 Consultations 33 6.5.6 Details of Disclosure Meeting/Consultations 33 6.5.6 Feedback from Public Consultations, FGDs and Interviews 37 6.6 Mechanism for continued Consultation 38 CHAPTER 7: MONITORING, EVALUATION AND GRIEVANCE REDRESSAL 39-43 7.1 Institutional arrangement for monitoring and evaluation 39 7.2 Internal monitoring 39 7.3 External Monitoring and Evaluation 41 7.4 Subproject specific grievance redressal mechanism 41 7.4.1 Members of GRC 42 7.4.2 GAAP 42 7.4.3 Functions of the Cell 42 7.5 Suggestions and complaint handling mechanism 42 7.5.1 SCHM Users 42 7.5.2 Management of SCHM 42 7.5.3 On-line Form for Suggestions and Complaints 43 CHAPTER 8: GENDER SENSITIVITY AND ACTION 44-47 8.1 Perceived short term adverse impacts on women and mitigation measures 44 8.2 Summary of Gender Actions under the Project 45 CHAPTER 9: IMPLEMENTATION SCHEDULE AND BUDGET 48-49 9.1 Implementation Schedule 48 9.2 Cost Estimate of SMP 48 CHAPTER 10: CONCLUSION 50 ANNEXURES Annexure 1: List of Hawkers/Vendors in the sub-project Area 51-57 Annexure 2: Questionnaire for Census and Socio-Economic Survey 58-60 Annexure 3: ToR for External Monitoring and Evaluation Consultant 61-61 Annexure 4: Online form for Suggestions and Complaints 63 Annexure 5: Attendance Sheet of Public Consultation 64-66 Annexure 6: Photographs of Interviews, Survey and Public Consultation 67 Annexure 7: Transact map of the sub-project area 68 Annexure 8: Media coverage of Public Consultation 69-70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA CHAPTER 1 INTRODUCTION 1.1 Prelude The State of Uttar Pradesh (UP) has several heritage cities with high tourism potential, especially Agra with the Taj Mahal, two other world heritage sites and the religious offerings of Braj. Despite its tourism value, it is evident that the city has not been able to fully tap its tourism potential. Under the pro-poor tourism development project, the Government of Uttar Pradesh (UP) has sought financial support from The World Bank with the objectives of: a. Unlocking the tourism potential of the State by addressing the factors responsible for its less than adequate rate of development b. Improving the living conditions of the poor in the city by provisioning of basic services and infrastructure and contributing to the creation of jobs and opportunities for livelihoods, by directly including the poor in the sector c. Protecting the State's tangible and intangible cultural heritage by including people in the process of tourism. The Project is aligned with India’s 12 th Five-Year Plan, which stresses pro-poor tourism as a priority aimed at increasing the net benefits to the poor and at ensuring that tourism growth contributes to job creation, particularly for poor, female and young workers, and ultimately to poverty reduction. The Government of Uttar Pradesh shares this vision and is currently updating its 2002 Tourism Development Policy, prioritizing the Buddhist Circuit, Agra and the Braj region as drivers for the socioeconomic development of the state. The fact that the rich cultural heritage and flourishing tourism in the city of Vrindavan has little or no impact on the majority of the surrounding urban poor of the city is a major lacuna in the current development scenario. The central philosophy guiding the project methodology is that the proposed project will benefit the local communities present in the precincts of the BankeBihariji Temple, socially, economically and culturally. This would involve interweaving the aspirations and interests of community stakeholders with the development of the site and its environs. The project envisages developing a mutually beneficial, dynamic and vibrant relationship between these two aspects, religious and the economic. 1.2 Area of study The prime subject area for the project is the BankeBihariji Temple Area in Vrindavan town of Mathura district covering about 13.5 km of roads and alleys comprising of commercial, residential and religious structures. The site, acting as the most important among the many other temples in the area, gradually became a focal point of various activities related to religious tourism, and at the same time a subject of unmanaged Page 1 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA activities and unplanned movement pattern all circling around the main shrine creating an unpleasant atmosphere for the tourists.The unplanned growth of the shops, encroachments by the shopkeepers and the hawkers/vendors in the area around the main temple as well as on the major roads leading to it and unchecked plying of vehicles in the narrow streets are an obstruction to free movement of the tourists The primary requirements of the visitor approaching the site had been never holistically planned. The site has grown itself as per the requirements and activities of the market, the vehicular traffic and the tourists, simultaneously raising issues which need to be addressed as a part of the project. The prime focus shall remain to develop this sub- project area as a facilitated visitor hub in order to provide a good experience to the visitor. The basic services and other infrastructure facilities in the area will help to augment the economic status of the local poor communities. 1.3 Demograhic and Socio-Economic Profile Vrindavan is a religious town which has very high inflow of pilgrims through-out the year and provides livelihood opportunities to petty shopkeepers and vendors, rest houses and ashrams. Vrindavan city is the second highest populous place in Braj Region after Mathura with a total population of 63,005 persons of which 34769 are males and 28236 are females distributed in 11,637 Households as per Census 2011.The average household size in Vrindavan is 5.4. Vrindavan has 45% of women population which is lowest in Braj. It also has highest Schedule Caste (SC) population i.e. over 6294 but only 18 STs. 1.4 Need of Social Impact Assessment The loss of private assets resulting in loss of income, displacement and economic and cultural changes, and changes in the air and water quality and other environmental pollutions have made social and environmental impact assessments an important part of project design while initiating and implementing developmental interventions. The customs, traditions and belief systems of any region are deeply rooted in the economy and environment. Any change in the living environment, how-so-ever miniscule it might seem, brings about considerable change in the way of life of the affected population. To identify the stress factors, the intangible culture constructs which are at risk due to temporary loss of land and relocation; an in-depth participatory study is undertaken. In order to ensure that the project does not harm the livelihood of the people due to the proposed interventions, an assessment of adverse impacts is carried out with the objective of proposing suitable mitigation measures where such impacts are envisaged. Towards this end, a detailed social impact assessment (SIA) was carried out to make project design responsive to social development concerns. 1.5 Objectives of Social Impact Assessment The primary objective of Social Impact Assessment is to ensure that the project addresses the adverse impacts on the livelihood of the people and that nobody is left Page 2 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA worse- off after project implementation and all local inhabitants, including those affected by the project, have access to project benefits, both during the construction as well as operation phase of the project. Specifically, the objectives of the study are:  Documentation of the baseline status of the Project Affected Persons  To carry out a socio-economic and cultural analysis to identify the project stakeholders and social issues associated with the project  Assessment of the extent of asset loss through a questionnaire based survey of potential project affected people  Development of a consultation framework for participatory planning and implementation of proposed Social Management Plan The first step towards preparation of the SMP was collection of baseline data of the project site from primary and secondary sources; government records, survey, interviews, FGDs, consultations and importantly, observation. The data obtained through this exercise was subsequently analyzed to identify the key stakeholders who were categorized into directly impacted/ vulnerable and indirectly impacted. A transect walk was undertaken in the sub-project area to identify and list the various stakeholders, encumbrances and utilities. Under the second step following documentation of the baseline status, an assessment of the quantum of impacts on all the identified categories of stakeholders has been made. The approach to the project is inclusive and integrative; understanding the interrelationship between the stakeholders and the sub-project site and peripheral area, their needs and aspirations and socio-economic issues, if any. Inclusive solutions have been proposed in the present document to improve the living environment through access to infrastructure services and providing them better livelihood opportunities. Participatory planning approach has been used and the proposals finalized and submitted to the client only after getting the consent of the identified stakeholders after requisite modifications incorporating their suggestions. Based on the outcome of the impact assessment, mitigative measures have been proposed under Social Management Plan along with the budgetary provisions required for the same. At this stage, the probable ideas that could later be developed into full-scale models to be implemented under the Social Management Plan may be listed as: Rehabilitation and skill enhancement training to the local artisan- hawkers/vendors, including women; management of the present modes of transport within the sub-project area, relocation of the hawkers/vendor to the vending zone proposed to be developed at the site of the underground parking on the Vidyapeeth Marg and creation of dedicated walkways, waiting and resting areas for women, children and other vulnerable sections, among others. Page 3 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 1.6 Project Impacts 1.6.1 Positive impacts The positive impacts of the project far exceed the short term adverse impacts on the local population. Relocation of the hawkers/vendors of the vending zone at the existing underground parking area, restoration of roads and drains, provisioning of civic facilities to the tourists and the locals, creation of dedicated walkways for the pedestrians and promotion of cups and plates made of clay and leaves (kulhar, donas and pattals) will provide better experience to the tourists and newer livelihood opportunities to the local artisans. Short term economic gain for the petty shops of the area selling daily provisions would be provided by the influx of the labourers during the period of construction of these facilities. Other visitor friendly measures include better placement of the security staff, better managed and integrated planning of parking. 1.6.2 Short term adverse impacts Infrastructure and public utility projects may prove beneficial for the environment and society or they may have some adverse impacts as well. Planners and decision makers have realized the importance of understanding the consequences of any such projects on both environmental and social sectors, and have started taking steps to avoid any adverse impacts. Based on the major findings obtained from the field visits and secondary data analysis, the possible social issues with reference to the proposed restoration work in the sub-project area have been discussed in this section. During the implementation phase of the project, there will be temporary disruption in the business of the hawkers/vendors presently earning their livelihood on the various streets within the sub-project area which will be mitigated by compensating them for the loss of livelihood. This disruption in their livelihood is envisaged as a temporary one lasting for not more than three months. These hawkers/vendors will move to some other location within the sub-project area during this period. There will be no permanent displacement/relocation and land acquisition in the sub-project. Although no road closure is envisaged during road and drain restoration work, it may lead to partial blockage of road resulting in operational problems to the shopkeepers. But there will be no loss of livelihood. Ambulatory vendors can very well shift their place as and when required. As per the feedback received from discussions and interactions with the local community during the field visit, most shop-owners and mobile vendors are welcoming the proposed sub-project as they see a direct benefit of improved working conditions. They are aware of, and prepared to face temporary inconveniences and demolition of minor structures like steps and covers placed on the drains if the project is implemented in a timely manner. Page 4 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA CHAPTER 2 APPROACH AND METHODOLOGY 2.1 Methodology for Social Impact Assessment and Management Plan Identification of the issues and activity analysis of the defined sub-project area has been conducted to derive the limitations in the project. The core area of study has been the Gandhi Marg, Vidyapeeth Marg, Madan Mohan Marg, Purana Bajaja and BankeBihariji Marg while the peripheral area consists of the remaining streets and by- lanes where the community, directly or indirectly, is related to the tourist activity such as guides, tour operators, transporters and hotels and guest houses. The social assessment for impact analysis of the project has been carried out through a series of complementary processes. A preliminary social screening was first undertaken and the sub-project categorized accordingly. The methodology adopted for collection of requisite data for the SIA included transect walk through the entire project area, stakeholder/public consultations and questionnaire based FGDs and individual interviews. The feedback obtained from the consultations has been used in preparing the SMP. The need for Resettlement Action Plan (RAP) was assessed and negated as there is no acquisition of private land or structure. 2.1.1 Collection of data Data required for the project has been collected by the survey team comprising of Dr. Amrita Rai, Dr.Pramod Bihari Shukla, Dr. Ram Singh, Ms. Anshu Shukla and Ms. GeetaBisht during the second week of November 2016. A detailed questionnaire was prepared to collect the socio-economic data which was strengthened by personal informal interviews and Focus Group Discussions. A copy of the questionnaire is provided at Annex.. The two main areas, the Gandhi Road from Atalla Crossing to Banke Bihari Street passing through Vidyapeeth crossing and the Purana Bajaja Road to Banke Bihari Street passing through Dauji Crossing together have 203 shops out of a total of 484 in the entire sub-project area. The number of hawkers/vendors in the sub-project area is 171, all of whom will face temporary disruption in their livelihood and are entitled to temporary disturbance allowance of INR 36,000/-. Of the 171 hawkers and vendors, 16 are women. The survey questionnaire and the list of hawkers/vendors have been given as annexures 1 and 2. A revisit was undertaken to the sub-project area on 16th and 17th of December 2016 for verification of the number of hawkers and vendors and the final list was validated by them as 171under this category who are entitled for compensation as livelihood assistance for temporary displacement. The list of the affected persons has been disseminated and shared during the public consultations in Page 5 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA the area. December 17th 2016 shall be deemed as the cut-off date for listing of Hawkers/Vendors in the sub-project area. 2.1.2 Community Participation and Consultations A local community is described as a group of interacting people living in a common location i.e. sharing the same environment. The identity of the members of the community and their degree of cohesiveness depends on the beliefs, resources and preferences of the members. In the present case, local community refers to the population affected by the project and consists of the local shopkeepers, hawkers/vendors/vendors, ashrams and dharamshalas and residents of the area. Community participation and consultations are an important tool for identifying the views and needs of the project beneficiaries, project affected people, women, vulnerable and poor members of the community and other stakeholders who may directly or indirectly be affected by the project. The aim of consultations and FGDs is to incorporate the perceptions of the stakeholders in the planning and implementation of the project. 2.1.3 Visitor profile and satisfaction survey A Visitors profile and satisfaction survey was also undertaken to identify the issues and concerns affecting domestic and foreign tourists and other visitors to the site. Survey using a customized questionnaire based on individual site conditions was carried out. Specialized surveyors were engaged to interact with visitors and elicit their responses. The distribution of tourists, domestic and international, visiting the Temple, duration of stay in Vrindavan and satisfaction with the present facilities is presented in tables 2.1 to 2.3 Table2.1: Visitor Profile (in percentage) Domestic Tourists International Tourists From within UP From other states 32 45 23 * No women –only group was found among the domestic tourists Table2.2: Average duration of stay at Vrindavan (in percentage) 1-3 days 4-6 days 1-2 weeks more than 2 weeks 8 8 42* 42** * Majority of domestic tourists staying for a week or more in Vrindavan are from Gujarat **All tourists staying for more than 2 weeks in Vrindavan are international tourists, mostly associated with ISKON Table 2.3: Average number of family members (in percentage) 1-5 members 6 or more members 75 25 Page 6 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA A tourist satisfaction survey was conducted in the subproject area in which the respondents were asked whether they were satisfied with the existing services and facilities. All those who replied in the negative were then asked to make a list of the deficient services and facilities due to which they faced inconveniences. The outcome of the exercise has been presented in table 2.4. Table2.4: Satisfaction Survey Satisfied with current facilities in temple area (in percentage) Yes No 43 57 Most of the tourists are not satisfied with the current facilities and listed out lack of toilet and drinking water facility as the main shortcoming of the area. In percentage, this was 60 while 40 % listed lack of drainage and insufficient policing as areas of dissatisfaction. 2.1.4 Site surveys and transact walk This included transect walk and activity mapping of the Project site and its surroundings and meetings, structured interviews and group discussions. Together, these provide an understanding of people’s perceptions, issues faced andthe requirement of the site. Transect walk is conducted for gathering spatial data on an area by observing people, surroundings and resources while walking around an area. Through the observation of specific indicators and the participation of a variety of stakeholders, significant amount of both qualitative and quantitative data was collected. Issues identified during the transact walk have been categorized and presented as under: a. Public Utilities/Toilets: there is acute shortage of toilet and drinking water facilities in the project area. The only somewhat functional toilet facility is located at the Vidyapeeth crossing. There are no resting places/spots available in the entire area. b. Markets/shops: There will be both positive as well as adverse impacts of the project on the local market. While on the one hand there may be some temporary loss of livelihood due to disturbances created by the construction activities, on the other, the same outlets might see an increase in sales due to the influx of the contractors’ men and the supervision staff. c. Hawkers/Vendors: A large number of hawkers/vendors presently occupy a large tract of the Vidyapeeth Marg. Another road having a sizeable number of Page 7 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA hawkers/vendors is the PuranaBajaja Road leading to the Nidhi Van. These hawkers/vendors will face temporary disruption in their livelihoods during the civil construction activities varying from a month to three months as per the construction plan. d. Beggars: Another social issue is that of the large number of beggars occupying the sides of the Vidyapeeth Marg who often turn unruly and abusive if not provided alms by the passersby. e. Roads/pathways to the BankeBihariji Temple: The roads and pathways to the BankeBihariji Temple are in a deplorable state. Full of potholes and broken pavements and shoulders, these roads and smaller streets are a hazard for the pedestrians due to their un-walkable condition on the one hand and unruly traffic on the other. f. Gender Issues: Gender issues identified during the transact walk were mostly related to problems of safety within the sub-project area. Lack of dedicated walkways, resting places and civic amenities are the other issues. g. Pickpockets and petty thieves: Pickpockets and petty thieves, especially within the premises of the Banke Biharji Temple are another issue plaguing the sub- project area. h. Simians: The large number of simians present within the sub-project area is a hazard for the tourists. Though cases of simian bites have not been reported, instances of snatching of spectacles and other belongings of unwary tourists by the simians are quite common. i. Stray animals: Stray dogs and cattle are another menace on the congested roads and alleys. 2.2 Screening of the project and assessment of impact The main objective of Social Screening Survey and Analysis and subsequent Social Assessment is to improve the decision making process and ensure that the design and improvement options are based on authentic baseline information of the project area and are in compliance with the State, Government of India and World Bank guidelines and regulations. Social screening of the sub-project area was undertaken as per the framework and guidelines of the World Bank. Although many benefits are expected from the project, some short term adverse social impacts have been identified through the social assessment and social screening. Every possible effort has been made to reduce potential adverse social impacts. Screening activity had been undertaken at the beginning stages of project development with the purpose of screening out “no significant impacts” from those with significant Page 8 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA impacts and to get a broad picture of the nature, scale and magnitude of the issues. Based on the secondary data analysis, field assessments and stakeholder interaction/ consultation, the screening activity was conducted as per the guidelines provided in Environmental and Social Management Framework of World Bank. During the visits to the sub-project site in the first and second weeks of the month of November, 2016 the major Social factors as per the ESMF of the World Bank were identified. The factors which were considered for the screening are as under:  Land availability/requirement  Loss of structures and livelihood  Residential units affected due to the sub-project  CPRs affected due to the sub-project  Identification of PAPs  Project categorization under high or low category The screening result shows that there will be no impact on private/government land and structures except for demolition of illegal constructions/encroachments, like ramps, steps and covers on the drains along the roads and minor streets and alleys. Table 2.5:Social Screening and Management Framework Part a: Social Impacts Information 1. Commercial properties affected and other PAPs of the sub-project Details Number Total Affected (shops in the sub-project area) 484 Total Affected (shops on the Vidyapeeth Marg and PuranaBajaja) 203 Title Holders (of shops on the Vidyapeeth Marg and PuranaBajaja) 148 Non-Titleholders – Tenants (of shops on the Vidyapeeth Marg and 55 PuranaBajaja) Total number of hawkers/vendors in the sub-project area 171 e-rickshaw owners/drivers 65 Source: primary survey 2. Common Property Resources Affected Type Number Toilets 5 Drinking Water Facility (taps and piau) 9 Hand pumps 18 Page 9 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Banks 3 ATMs 3 Police outpost 1 Ashrams/Dharamshalas 11 Hotels/Guest Houses 8 Parkings 2 Schools 2 Temple (Hanuman Temple on Vidyapeeth Marg) 1 Railway crossing 1 Electrical panels/switch boxes/transformers 60 Source: primary survey Part b : Result/Outcome of Social Screening Exercise 1. No SA Required 2 SA Required Since project will have a short time adverse impact on shop keepers, hawkers and e- rickshaw drivers/owners, SIA is required for preparation of Social Management Plan suggesting mandatory mitigation measures for perceived short term adverse impacts. RAP is not required as the sub-project does not entail any land acquisition. Table 2. 6: Outcome of Social Screening Project Title:Preparation and Submission of Social Management Plan for the Detailed Project Report (DPR) of Revitalization of Banke Bihari Temple Area, Vrindavan Executing Agency: Department of Tourism, Government of Uttar Pradesh Project components: Rehabilitation and Renovation of the streets around the Banke Bihari Temple, revamping the drainage system, provisioning of better civic facilities to the visitors, creation of more parking spaces in the project area and creating better livelihood options for the local people including the shopkeepers and hawkers. Will the project create significant/limited negative social impacts? The project does not have any perceived long term adverse social impact. Social Factors Outcome There will be no loss of private land in the project as Loss of Land the sub-project is planned as renovation and Page 10 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA rehabilitation of the existing infrastructure including roads and drains; and carving out more and better managed public spaces through integrated planning. Land There will be no loss of private land in the project as Availability/Requirement the sub-project is planned as renovation and rehabilitation of the existing infrastructure Loss of structures No loss of structure, commercial or residential, is perceived in the project. Only minor encroachments above the drains will be removed. Loss of livelihood No permanent loss of livelihood is perceived in the project. The adverse effects of the project on the livelihood of the shopkeepers and hawkers is temporary in nature and all the shopkeepers and hawkers will be retained within the sub-project area after completion of the project. Space constraints will however limit the number of hawkers who will be resettled within the area; livelihood assistance has been envisaged for them to support them and their families in the transitional phase. During implementation of the project, there will be temporary disturbance in livelihoods of the shop keepers. This will be limited to the period of civil construction during the restoration and renovation of roads and streets, written consent of the shopkeepers will be taken before start of the restoration works. The proposed vendor cum facility center on the site of the underground parking on the Vidyapeeth road will be constructed in the second phase so that the hawkers/vendors may ultimately be shifted to this facility. The project will provide more gainful employment to a section of the local people through short termcontract labor for the renovation work which will be taken up. 2.3 Conclusion of screening activity Since the sub-project does not entail land acquisition and physical rehabilitation, OP 4.12 is not triggered. OP 4.10 is also not applicable as there is no tribal/indigenous population in the sub-project area. Page 11 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Based on the analysis of the data gathered from field survey, stakeholder interaction/ consultation and secondary sources, issues related to the environmental and social sectors were identified. The impacts so identified were compared with the existing baseline environmental and social conditions of the study area. The impacts of the activities are mostly positive with few short term adverse impacts mitigation measures of which have been planned through phasing of civil works. Based on the screening activity, this scheme falls in "Low Impact" as there is no requirement to acquire private land for the proposed restoration/renovation works of the project. Secondly, adverse impacts identified during screening are temporary in nature and in-turn are going to help hawkers and vendors in the long run as they will be provided with improved space for their day to day businesses. Page 12 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA CHAPTER 3 BASELINE SOCIO-ECONOMIC PROFILE 3.1 Introduction The social profiling includes the profile of the community living in the vicinity of the site or directly/indirectly linked to the site- hawkers/vendors/vendors, shopkeepers, parking contractors and e-rickshaw drivers. A sample survey has been undertaken to collectdata about demography, socio-economic profile, level of literacy, livelihoods, access to infrastructure and services (physical and social), linkages to the monument, etc. in the area using a structured questionnaire format. This data has been analyzed: i) To get a baseline for the site, identification of the DPR components and assessment of impact for preparation of mitigation measures ii) To identify the PAP’s whose livelihood is dependent upon the project area and to relocate/ resettle/rehabilitate them in a way so to increase their income generating opportunities or at-least maintain it to pre-project level. iii) To inculcate the feeling / sense of ownership of the project amongst PAPs through development of the project with their active participation iv) Skill up-gradation of semi-skilled persons with twin objectives of increasing their income and improving the quality of the products The various stakeholders of the project identified through the reconnaissance survey, discussions, informal and unstructured interviews and to a extent participatory observation were grouped into two main categories: institutional and non-institutional. The institutional category consists of the departments of Tourism, Archaeology, Jal Nigam, Electricity, Water Supply and Sewerage, Security Agencies and MVDA. The non-institutional stakeholders comprise the petty shopkeepers and hawkers/vendors working within the sub-project area. From the social point of view, the latter are more important as they are the ones who will face the hardships; immediate and/or permanent. 3.2 Socio Economic Profile of the sub-project atrea The socio-economic profile of the sub-project area has been obtained through Census Survey as well as from secondary sources. The social stratification of the local population shows that 90% of the population is from the upper caste Hindus while the lower social classes; the Scheduled Castes make up for only about 9.98% and the Scheduled Tribes .02%, The total workers in the project area, Vrindavan, are 19136 which is about 30% of the total population. Banke Bihariji temple provides varied livelihood opportunities to different class of Page 13 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA people like religious goods sellers, prasad shops, small roadside eateries and fast food joints, portrait sellers, auto-rickshaw, e-rickshaw, cycle-rickshaw drivers, potters and toy shops. The sections below present the community, income, and education and building-use profiles based on the primary survey. Community Profile The community profile of the residents in the 9.98% 0.02% sub-project area is presented in the pie chart. The area predominantly has general category population (90%). There are 9.98% General population belonging to backward social classes (SCs and OBCs) and .02% Scheduled SC Tribes. ST 90% Income Profile The income profile of the respondents based on primary survey is given in the chart. Most 7% Less than of the respondents were initially reluctant to 5000 share their income levels. 24% of the 24% respondents chose not to reveal their income. 19% between 7% reported monthly income of less than INR 5001 -10000 5000/-, 19% between INR 5001/- to INR 14% 10000/-, 36% between INR10001/- to 20000/- 36% between while 14% have a monthly income figure at 10001 - more than INR 20001/- 20000 Educational Profile The education profile of the respondents as obtained through primary survey 4% 13% indicates that the literacy level of the literates local population is very high at 83 %. illiterates Only 4% of the local population is No Response illiterate. 13% of the respondents chose 83% not to answer the question. Page 14 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Category of use of buildings The category of use of buildings in the 5% 5% sub-project area clearly indicates that the majority of buildings are used for Commercial commercial purposes; shops, hotels, Mixed guest houses or dharamshalas.50 % of 50% the buildings are used commercially Residential 40% while 40% are under mixed use; while Religious those used as only residential or only religious purposes are 5% each. Ownerships profile of commercial properties The chart here gives the shop ownership details for the DPR region. 72.9% of the 27.10% shops were owned by the respondents Rented while 27.1% were rented Own 72.90% 3.3 Socio economic profile of the PAPs A study of the symbiotic relationship between the Banke Bihari Temple area and the local community within the defined sub-project area brought to the fore the dependence of the stakeholders on tourist flow. This project will ensure that the concerns of these stakeholders, earning their livelihood from within the defined sub- project area, will be addressed in the final plan for development. The methodology of participatory planning through stakeholder consultation and regular interactions has been adopted to address the issues of working conditions, livelihood, skill enhancement training, capacity building and gender. The social impact of the project may be also assessed in terms of viewing the occupational pattern of the project area. The economic profile of the project area reveals that there is dominance of business activities comprising mainly of small and petty traders followed by guides, hawkers/vendors and operators/drivers of local modes of transport like e-rickshaws. A detailed socio-economic survey was conducted in the sub-project area which included questionnaire based survey, FGDs and individual interactions. The findings of the survey have been presented in table below: Page 15 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Table 3.1: Number of PAPs above 18 years of age Total Male Female 1050 577 473 Source: primary data Table 3.2: Number of hawkers/Vendors eligible for Compensation Total Male Female 171 155 16 Source: primary data Table 3.3: Age structure of the PAPs Age group Total Male Female All 1050 577 473 18-20 years 102 59 43 21-30 years 270 143 127 31-40 years 234 133 101 41- 50 years 173 93 80 51 years and above 271 149 122 Source: primary data Table 3.4: Marital Status of PAPs (in Percentage) Married Unmarried 80 20 Source: primary data Table 3.5: Relative literacy rate of the PAPs (in percentage) Males 59.77 Females 40.23 Source: primary data Table 3.6: Literacy level of the PAPs (in percentage) Upto class X 43.64 Upto class XII 18.28 Graduates and Post Graduates 38.08 Source: primary data Table 3.7: Occupation profile of the PAPs Category Number shopkeepers 484 hawkers 171 e-rickshaws 55 Source: primary data Page 16 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Table 3.8:Occupation profile of hawkers/vendors Category Number Jewellery/cosmetics 24 Eatables (including fruits and chaat) 49 Clothes for Banke Bihariji 30 Flowers/garlands 17 Toys (plastic and clay) 34 Vegetables 13 News paper 1 Pooja articles 3 Source: primary data Table 3.9; Caste and Ethnicity Religion Percentage Hindus 98.56 Muslims 1.44 Source: primary data Table 3.10: Social stratification of the Hindus Category Percentage Scheduled castes 5.43 Scheduled Tribes 0 OBCs 21.73 General 72.84 Source: primary data Table 3.11: Income profile Income group Percentage of total PAPs Upto 5000 6.57 5001 – 10000 36.61 10001 – 15000 19.24 15001 - 20000 9.86 20001 – 50000 18.30 50001 – 100000 7.51 100001 and above 1.91 Source: primary data Page 17 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA CHAPTER 4 REGULATORY FRAMEWORK 4.1 Prelude All strategic interventions on human development, spread across all social and environmental issues, need directives of policies and legal support to operationalize the appropriate actions. These policies and legislations help to overcome the constraints and support administrator, implementer, community and individual in delivery of justice. This chapter includes the World Bank as well as National policies and Acts applicable to such types of infrastructure projects. 4.2 Environmental and Social Management Framework Environmental and Social Management Framework (ESMF) has been prepared and agreed with the World Bank to apply for all the investments under World Bank assisted projects. This framework describes the policy, principles, and approach to be followed in minimizing and mitigating adverse social and economic impacts by the sub projects. The social management framework has four parts viz., (i) Resettlement Policy and Land Acquisition Framework; (ii) Indigenous Peoples Management Framework (IPMF); (iii) Gender Assessment and Development Framework (GAD); and (iv) Consultation framework. The ESMF document is intended to help manage the social and environmental impacts through appropriate measures during the planning, design, construction and operation of various sub-projects. The framework identifies the level of safeguard and due-diligence required for all categories of sub-projects and provides specific guidance on the policies and procedures to be followed for environmental and social assessment along with roles and responsibilities of the implementing agencies.The World Bank OP 4.10 which emphasizes a process of free, prior, and informed consultation with the affected Indigenous People’s communities at each stage of the project, and particularly during project preparation, to fully identify their views and ascertain their broad community support for the project is not triggered in this sub- project as there are no tribal communities herein. Table 4.1: Applicable Acts, Legislations and World Bank Policies Acts, Notifications S. No. Relevance to this project and Policies 1 Right to Fair Compensation It is not applicable as there is no private and Transparency in Land land acquisition. Acquisition Act, 2013 2 OP 4.12 – Involuntary This policy covers direct economic and Resettlement social impacts5 that both result from Bank- assisted investment projects6 , and are Page 18 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Acts, Notifications S. No. Relevance to this project and Policies caused by (a) the involuntary taking of land8 resulting in (i) relocation or loss of shelter; (ii) lost of assets or access to assets; or (iii) loss of income sources or means of livelihood, whether or not the affected persons must move to another location; or (b) the involuntary restriction of access to legally designated parks and protected areas resulting in adverse impacts on the livelihoods of the displaced persons. 4 The Right to Information Act, The Act provides for setting out the 2005 practical regime of right to information for citizens to secure access to information under the control of public authorities, in order to promote transparency and accountability in the working of every public authority. 5 The Street Vendors The Act protects the Rights of Urban Street (Protection of Livelihood and Vendors and regulates street vending Regulation of Street Vending) activities and relocation of vendors. Act, 2014 The Act is applicable in the present sub- project as 171 hawkers/Vendors will be adversely affected for a short period of time. In case the number of Vendors registered under the Act differs from those listed in the SMP; the SMP shall prevail. 6 Workmen's Compensation Provides for compensation in case of injury Act 1923 by accident arising out of and during the course of employment. This act will be applicable for all construction workers deployed at worksite. 7 Employees PF and Monthly contribution by the employer and Miscellaneous Provision Act workers to the fund. Contractor need to 1952 contribute and deduct specific proportion of salary towards contribution to the fund. 8 Maternity Benefit Act, 1951 Provides for leave and some other benefits to women employees in case of confinement or miscarriage. For all women employees under confinement or suffering miscarriage Page 19 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Acts, Notifications S. No. Relevance to this project and Policies 9 Contract Labor (Regulation Provides for certain welfare measures to and Abolition) Act, 1970 be provided by the contractor to contract labour 10 Minimum Wages Act, Provides for payment of fixed minimum 1948/Labour Code on Wages wages fixed by the Government as per 2015 provision of the act. 11 Payment of Wages Act 1979 Provides for by what date the wages are to be paid, when it will be paid and what deductions can be made from the wages of the workers. 12 Equal Remuneration Act, Provides for payment of equal wages for 1979 work of equal nature to Male and Female workers. Prevents discrimination against women employees in wage payments 13 Payment of Bonus Act 1965 Provides for payment of annual bonus subject to a minimum of 8.33% of wages and maximum of 20% of wages. Applies to all workers in regular employment for more than a year 14 Child Labour (Prohibition and Prohibits employment of children below Regulation ) Act 1986 14 years of age in certain occupations and processes. Employment of child labour is prohibited in Building and Construction Industry 15 Inter- State Migrant Migrant workers are required to be Workmen’s (Regulation of provided certain facilities such as housing, Employment and conditions medical aid, travelling expenses from of Services) Act, 1979 home to the establishment and back etc 16 Building and other Provides for safety measures required at Construction workers the building or construction work site. (Regulation of employment Establishments carrying out building or and conditions of services) other construction work and employing 10 Act, 1996 or more workers are covered under this Act Both, the National Policy and the World Bank guidelines on rehabilitation and resettlement, aim to see that involuntary resettlement should be avoided or minimized, wherever feasible, exploring all viable alternative project designs and where Page 20 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA displacement is unavoidable, people losing assets, livelihood or other resources shall be assisted in improving or at a minimum regaining their former status of living at no cost to them. Based on the detailed comparative analysis of the above discussed applicable legal and policy framework, major differences identified between these policies which need to be addressed under the Resettlement Policy Framework (RPF) are listed below: 1. Recognition of non-titleholders who have no recognizable legal right to the land they are occupying and extending R&R benefits under the project to them 2. Establishment of cut-off date to identify the non-titleholders in the project 3. Compensation at full replacement cost to replace the lost and other assets 4. Need for preparation of Social Impact assessment (SIA) and Resettlement Action Plan (SMP) as per project requirements The relevant part/section of the entitlement matrix as provided in the project ESMF has been reproduced here for reference. No loss of land, trees, crops and structures is envisaged in the project, the only adverse impact of the project will be on the hawkers/vendors and that too for a very short period. They will be entitled to livelihood assistance of INR 36,000/- each as per the ESMF Entitlement matrix E.Loss of Livelihood 6 Households Resettlement a) Subsistence allowance of Rs. 36,000 as Title Holders/ & one time grant. (PAPs covered under 1(f), Non-Title Rehabilitation 2 (f) and 5 (e) above would not be eligible holders/ Assistance for this assistance). encroachers/ b) Training Assistance of Rs 10,000/- for squatters and income generation per family. employees c) Temporary employment in the project construction work to project affected persons with particular attention to vulnerable groups by the project contractor during construction to the extent possible. 1(f): In case of loss of land, subsistence allowance of INR 36,000/- as one time grant 2(f): In case of loss of structure, subsistence allowance of INR 36,000/- as one time grant 5 (e) All squatters (other than kiosks) will be eligible for one time grant of INR 36,000/- as subsistence allowance. Page 21 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA CHAPTER 5 IMPACTS AND MITIGATION PLAN 5.1 Social Management Plan Based on the identified social issues, implementable mitigation plans are proposed after taking into consideration all the perceived effects and likely impacts of the project during the implementation phase. Social Management Plan has been prepared to mitigate adverse impacts identified in the impact assessment. The Social Management Plan is a document that provides guidance for mitigation measure to be undertaken during pre-construction, implementation and post construction stage and include the costing for these mitigation measures. Based on the environmental and social impact assessment, issues were identified and measures needed to prevent, minimize, mitigate, or compensate for adverse impacts and improve environmental performance have been recommended. The overall objective of the Social Management Plan is to ensure that the persons affected by proposed sub-project will be provided with suitable opportunities and assistance to improve their living standards. Apart from this, it also presents the public response towards proposed project obtained through various modes of consultation for impact analysis. 5.2 Impacts and proposed mitigation measures Some of these impacts and mitigative measures are already listed in the DPR, and some of them are additionally recommended for social development of the project and the concerned stakeholders. The perceived negative social impacts and mitigation measures thereof have been categorized as short term impacts warranting immediate action and long term impacts requiring mitigative measures to be taken-up in the subsequent phases of the project. The short term impacts and mitigative measures suggested thereof have been detailed in table 5.1 below. Table 5.1: Short Term Impacts and Mitigation Measures Category Impact Proposed Mitigation Measure Impact on human Human health will be Erection of temporary enclosures health adversely impacted around construction sites and/or during the construction sprinkling of water at regular phase due to noise & air intervals to contain dust that is pollution and likely brought up during construction spread of vector borne activities thereby reducing air diseases due to water pollution and proper management pollution and stagnation and disposal of waste water. of waste water Page 22 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Category Impact Proposed Mitigation Measure Impact on Civil construction works The first priority is for the civil livelihood of of the sub-project will contractor to take necessary shopkeepers of the adversely affect the sale measures to ensure that project area market of the local market within pedestrians always have access to the project area. these shops during the period of construction/renovation works. Impact on The number of This will be mitigated by livelihoods of hawkers/vendors as temporarily shifting them to other hawkers./Vendors obtained by the socio- locations within the sub-project economic survey of the area: the Sunrakh Road, Kalideh- sub-project area is 171. Banke Bihariji Road and the There will be slight Madan Mohan Road. disruption in the livelihood of the This short term adverse impact on hawkers/vendors the hawkers/vendors will be operating from these mitigated by temporarily shifting areas during the them to alternate locations within construction/renovation phase. the sub-project area and providing them subsistence allowance of INR 36,000/- for the interim period Impacts on drivers The livelihood of the As a mitigative measure, these of e-rickshaws large number of e- may be shifted to operate from rickshaws presently the temporary alternate parking operating in the sub- space that will be operational project area will be substantially hit during during this period. the civil works. Impact on traffic Due to the Re-routing of traffic and parking and movement of restoration/renovation at alternate sites may be adopted tourists and construction work of as a mitigative measure. No road within the sub-project closure is envisaged during the area, there will be disturbance in the civil works. movement of traffic. Impact on women There are 16 women in Separate Gender Action plan has and other the 171 hawkers/vendors been proposed under chapter 8: vulnerable groups in the sub-project area.. Gender Sensitivity and Action Moreover, the women- folk, children, aged and differently abled among the tourists, form a considerable number and care has to be taken to Page 23 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Category Impact Proposed Mitigation Measure minimize the short term adverse impacts on them. These impacts are of the nature of shortage of toilets, drinking water facilities and resting spaces. Public In the absence of According to the suggestion given Notice/Information knowledge about the start by locals during the interviews Boards and end dates of the and discussions, the project, the local administration as well as the population often feels mental agony and stress. contractor should give prior notice with the details of project, start and end date of construction and contact person in case of any emergency. This information would help them better adjust to the situation and make necessary adjustments and provisions. Table 5.2: Long Term Impacts and Mitigation Measures Group/category Impact Proposed Mitigation Measure Encroachment on The renovated area will UPT will speak to the District the Vidyapeeth-lose its openness and Magistrate to assist these Banke Biharibeauty if the hawkers/vendors under the Street Street by thehawkers/vendors are Vendors (Protection of hawkers/vendors allowed to return to their Livelihood and Regulation of original places and Street Vending) Act, 2014 and encroach upon the accordingly rehabilitate them remodeled public spaces. Women and other Shortage of civic Toilets at the parking lots, vulnerable groups facilities like toilets, replacement of non-functional drinking water and street lights and other visitor resting spaces friendly facilities have been incorporated in the DPR. Project, as a part of implementation, will take-up the issue with the local administration, temple management committee and the local people and explore the possibility of creation of pick-up Page 24 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Group/category Impact Proposed Mitigation Measure and drop points on roads leading to the Banke-Bihari Temple and use of low-floor e-rickshaws to carry the aged and the infirm Ramps for the old Due to lack of ramps in Replacement of one part of the and infirm at the the temple, such category steps leading to the temple temple of people face a lot of platform with ramps to facilitate difficulty in approaching access to the temple for the aged the shrine and infirm. Project had discussion with the Temple Management Committee which agreed to make these changes. Electric panels and The present underground Project will coordinate with the leakage of current cables have developed electricity department for leakages and during the mitigation measures during utility rainy season when the shifting streets are flooded, there have been cases people and cattle getting electric shocks 5.3 Institutional arrangement for implementation 5.3.1 Planning and implementation of mitigation plan Relevant stakeholders may be informed about the details of the proposed mitigation plan. Once construction begins and the mitigation plan is put into effect, third party audits should be taken up so as to evaluate the efficacy of the mitigation plan as well as to gauge local sentiments related to the construction and identify/address new issues that may have arisen during construction. Stakeholders who should be involved in planning and implementation of the mitigation plan will include; all affected persons (APs), program beneficiaries, including representatives of vulnerable groups; decision makers; policy makers; elected representatives of people; staff of executing agency, implementing agencies; and officials of all the stakeholder departments. The external monitoring consultant has been considered as one of the stakeholders along with the govt. departments because effective implementation of the project depends on proper monitoring; effective project implementation is the ultimate objective of the project, and all the agencies, private and government involved in it have been treated as stakeholders. Page 25 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA The roles of the stakeholders in mitigation of adverse negative impacts and successful implementation of the sub-project have been defined below in table 5.3. Table 5.3: Role of stakeholders in implementation and mitigation Stakeholder Role in project Role in mitigation Category implementation Department of  Over all coordination  Coordinating so that the mitigation Tourism,  Implementation of the plan is implemented well. GoUP project by awarding the  Ensuring funds for mitigation plan project to the suitable execution contractor.  Ensuring that the relevant  Informing the relevant departments are available for departments about the mitigation plan progress of the project  Enough safety provisions are available for project implementation Mathura  Responsible for the  Should ensure that the basic Vrindavan rectification of damage amenities are in order during the Development caused to the public construction and operational phase Authority utility functions of the project  Ensuring better access to  Should ensure all the PAPs households envisaged at project planning phase get access to the services. State, local  Coordination Monitoring  Coordination, monitoring and Government and evaluation evaluation  Ensure all the safeguard plans are in line and acted upon. External  Awareness creation about  Public participation and Monitoring the project activities coordination Consultant Community participation  Evaluation and monitoring of the for better project sub-project with respect to implementation implementation of SMP with  Effective implementation special focus on gender sensitive of the SMP actions proposed therein.  5.3.2 Formation of Implementation Coordination Committee A 7 member Implementation Coordination Committee shall be formed immediately after the construction of the new facility has been completed. Page 26 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA (a) VC of MVDA or his/her representative as Chair (b) The Police Superintendent or his/her representative (c) The Tourist Officer, Mathura-Vrindavan as convenor (d) One nominated official from the Tourism Guild (e) One person from the local Goswami community (f) One nominated official from the Banke Bihari Temple Management Committee (g) One nominated member from the Vyapar Mandal The Committee will have quarterly meetings and all issues regarding the day-to-day management of the facility, grievances of the shopkeepers and any other issue that may be brought to the notice of the committee will be decided in it and minutes prepared and circulated among the members. It shall be within the scope of the Committee to take corrective measures in case instances of encroachments by the shopkeepers or increase in number of authorized hawkers and non-polluting vehicles are brought to its notice. 5.4 Capacity assessment of institutions and mechanisms for implementing Roles and functions of the institutions are pre-defined, but they can enhance their capacity for better implementation and operation of the project. There should be synergies and continual interaction amongst the departments for better coordination. The officers of the relevant departments can be trained in social sciences and SMP implementation. 5.5 Training, skill up-gradation and income restoration Displacement and Relocation always leads to voluntary and involuntary changes in the social and economic life of the affected community. The aim of preparing and implementing a Social Management Plan is to minimize negative impacts and make the changes positive and meaningful. Meaningful and lasting community changes always originate from within, and local residents in the affected community are the best experts on how to activate that change. The strength of a community is directly proportional to the level that the residents want, and are able to contribute their abilities and assets to the wellbeing of their community. The Social Management Plan is inherently optimistic, and assumes every single person has capacities, abilities and gifts and focuses on the resources and capacities of the Project Affected community and its residents, instead of dwelling on their needs, problems and deficiencies. One of the objectives of the SMP is to restore livelihood conditions of the PAPs at pre-project level, if not enhanced. In other words, under the project the main focus of restoration and enhancement of livelihood will be to ensure that PAPs are, at least, able to “regain their previous living standards”. Page 27 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 5.5.1 Purpose of Imparting Training The purpose of imparting training to the various functionaries and stakeholders is to:  Strengthen in house capacity  Create Awareness and provide the tools for implementation of SMP and accompanying set of management procedures to all departments  Develop competence within key officials to provide training at their respective levels. 5.5.2 Training Cost The cost of training has been calculated after taking into account the expenditures on training material/kit, venue, audio-visual aids, snacks and lunch, and the faculty. The overall training cost comes to about INR 6,00,000/-.The budget under different training heads has been provided under SMP implementation budget in chapter 9. Page 28 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA CHAPTER 6 PUBLIC CONSULTATION 6.1 Introduction Consultation is a process in the project cycle in which an attempt is made to involve the public as stakeholders in project preparation through interactive consultations and focus group discussions. Stakeholders’ participation and consultation have been viewed as a continual course of action, which promote public understanding and help eradicate hurdles in the way of the project. Consultation during project preparation as an integral part of the social assessment process not only minimizes the risks and unwanted propaganda against the project but also removes the gap between the community and the project formulators, which leads to timely completion of the project and making the project people friendly. 6.2 Objectives The main objectives of undertaking public consultations are dissemination of information to build awareness among them; to seek inputs from the stakeholders on their perceptions of the project design; understand the priorities / concerns of the communities; the likely adverse and positive socio-economic impacts and to create a sense of ownership of the project for its sustainability. Another important objective is to assess the training requirements to enhance their skills for income restoration in case of adverse impact on their livelihood. 6.3 Forms of Public Consultation The process of public engagement assumes different forms, ranging from active participation in document preparation, via consultations with the specialist public to discussions with the general public. The actual scope of engaging the public is left to the discretion of the facilitator or the person conducting the consultations, who, however, has to see to it to secure the highest possible efficiency of the entire process. Public engagement has its formal and informal aspects. 6.4 Methodology of Public consultation The methodology of Public Consultation is designed for administration authorities who are responsible for drafting documents submitted to the Government for approval. The methodology may also serve as guideline for territorial self-governing units. The subject of the methodology is to offer a description of the process aimed at involving the public in terms of forms, identification of target groups, time requirements and evaluation of the entire process. Selection and scope of the public engagement process depend on the relevant authority and on the actual nature of the document concerned in whose preparation the public is to participate. On the other Page 29 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA hand, the methodology gives the public information on what its members may ask from the administration in connection with the given methodology. The purpose of the methodology is to ensure active participation by the general public in outlining social developments in area that are known to have direct impact on the quality of life and on upgrading the quality of the process of drafting Government documents. The ultimate aim of engaging the public should be acquisition of the broadest possible range of views on the proposed project. 6.5 Tools of Public Consultation Different tools were employed in such interviews and discussions which ranged from informal and undirected to formal and directed. Focus Group Discussions, Interviews and Public Consultations were the three largely used tools; the latter being the most important of them. The entire process of public consultation was completed through a series of actions starting from giving out a public information notice in the newspapers and culminating in acquiring feedback from the participants. 6.5.1 Stakeholder Identification The various categories of stakeholders within the sub-project area were identified through socio-economic survey, FGDs and unstructured and informal interviews and discussions. The identified stakeholders and their impact, importance and perceived influence in the sub-project have been presented in table 6.1. Table 6.1: Stakeholder identification and influence matrix Stakeholders Impact Category Importance Influence PAPs Commercial low high Banke Bihariji social high high Temple Management Committee Local youth social low low Guides commercial low Low Goswamis/Pandas commercial high high Tourists social high low Police social low high Parking Contractors commercial low Low Vyapar Mandal commercial high high NGOs Social low high UPTourism nil high high MVDA nil high high Page 30 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 6.5.2 Focus Group Discussion Public consultation is a continual process. In order to document the issues raised by the potential affected peoples, Focus Group Discussions were conducted with all the identified groups. Some of the affected persons expressed their views about the proposed project. FGDs and interviews were held with the various stakeholders of the sub-project area; NGOs, Temple management committee, shopkeepers, hawkers/vendors, pandas, priests and guides, tourists/visitors to the area and the tourist police. These stakeholders are the ones who will be impacted the most by the project. The local shopkeepers, hawkers/vendors, pandas and the guides will benefit from the revitalized/ renovated facilities, and, the traffic police and the tourist police will have to put-in extra efforts during the period of construction due to closure/part closure of roads, 6.5.3 Interviews A number of questionnaire based interviews were conducted to elicit public response to some specific questions regarding the perception of the public about the project as well as their willingness for partnership in the implementation of the same. Simultaneously with the filling of the interview schedules, people were engaged in informal, unstructured discussion about the general objective and design of the project. 6.5.4 Summary of FGDs and Interviews The outcomes of the FGDs and Interviews have been summarized below in table 6.1 Table 6.2: Summary of Interviews and FGDs S. No. Participating Issues raised Stakeholders 1 NGOs  Dumping of waste in the river  No proper, dedicated walkways for pedestrians compromises with their safety  No proper tourist information system for visitors  Lack of proper signages  Encroachments by hawkers/vendors on the streets 2 Banke Bihariji  Multilevel parking is required to ease the Temple Management problem of parking Page 31 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA S. No. Participating Issues raised Stakeholders Committee  Lack of toilet facilities  Encroachments by hawkers/vendors on the main streets and mismanagement of traffic creates congestion and unhygienic conditions  Lack of proper street lights raises safety concerns  No proper management of solid waste by the food joints which throw garbage on the streets 3 Hawkers/Vendors  Overcrowding in the Banke Bihari Street creates problems in terms of providing less space for tourist movement  No designated place for hawkers/Vendors 4 Shop Keepers  Lack of Cloak Rooms and civic facilities for the tourists  Maintenance of basic infrastructure like roads, drains and street lights is very poor  Erratic power supply 5 Local Youth  Overcrowding and traffic mismanagement throughout the year.  Lack of resting places for the tourists  Lack of green cover  Poor street lighting 6 Pandas and Guides  Lack of maps and information booklets which could be shared with visitors.  Training to the guides/pandas in hospitality 7 Tourists/visitors  Lack of visitor facility  Lack of civic amenities in the sub-project area  Open drains and unclean streets  Mismanaged and unruly traffic in the area 8 Parking  Lack of toilets and other facilities within the owners/contractors parking areas  Multilevel parking is required to fulfil the peak hour traffic demands 9 Traffic Police  Enforcement of traffic rules is a challenge  On –street parking should be stopped and no- parking zones declared  Lack of proper signages on majority of internal roads 10 Tourist Police  Lack of street lights especially in the Parikrama Marg and Banke Bihari Marg Page 32 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA S. No. Participating Issues raised Stakeholders  Lack of dedicated space for tourist police 6.5.5 Consultations Consultations or public consultations are meetings arranged for members of the public to find out and express their opinion on a particular issue. Meetings are usually held in a public place convenient for people to get to. This is a more traditional method of engaging with people. Such meetings often provide for opportunities for small group discussions and feedback. Consultations normally follow a step by step procedure starting from information dissemination to the general public though a general notification or invitation and culminating in an open discussion. 6.5.6 Details of Disclosure Meeting/Consultations held on 26/11/2016 and 16th-17th December 2016 for Non-Institutional Stakeholders Table 6.3: Public Consultation for Non-Institutional Stakeholders Date 26-11-2016 Time 2 pm to 4.30 pm Venue Hotel BaseraBrij Bhumi, Vrindavan Stakeholders Attended 35 PAPs (Shopkeepers, hawkers/vendors, Stakeholder Category Representatives of Vyapar Mandal, representatives of Temple Management Committee, Tourist Police etc.) Consultant’s Team Dr. Samir Rai and Dr. Amrita Rai Mr. Anupam Srivastava, Tourist Officer, Mathura- Client’s Representative Vrindavan Issues raised Mitigation Measures 1. No vehicular movement of any type on the streets marked for pedestrian movement (marked with red and green arrows) between 8 am to 1.30 pm and The stakeholders raised again between 3.30 pm to 9pm. the issue of mismanaged and unruly traffic within 2. Only School buses and emergency service vehicles the sub-project area which will be allowed to ply in the area during this period creates problems and 3. Creation of some drop and pick-up points along the hassles for the tourists as peripheral road. (marked in pink on the map) well as the shopkeepers 4. Tourists dropped at 1 (near Shahji temple) will be picked-up from 2 (near CFC school)(both in pink in the map) Page 33 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 1. 10 low-floor e-rickshaws to be stationed at the pick-up & drop point at the starting point of Vidyapeeth road for the aged and infirm. These How will the aged, will ply between this point and Hotel Majesty. handicapped and other vulnerable prople reach 2. Wheel Chairs to be available from this point to the the temple if the Temple to the aged and infirm on deposition of a movement of vehicles will valid identity card of the attendant/accompanying be banned in the area person. 3. Hotel Majesty may be approached by DoT to provide some space for the wheel chairs. The existing parking facility near Vidyapeeth Encroachment on the Crossing to be closed and a visitor facility Vidyapeeth Marg by the (comprising resting places, drinking water and toilet) hawkers/vendors was and Vending zone developed in its place. The another issue raised in the Vendors presently operating from the Vidyapeeth - consultations BankeBihariji Street to be relocated on this site. How will the space The space obtained by shifting the vendors from the obtained after removing Vidyapeeth –Banke Bihariji Street will be used for the encroachments from placing benches/street furniture along the route for the the Vidyapeeth Marg tourists. Other streets that will have some street utilized furniture are the Chhatikara Road, Kalideh Banke Bihariji Marg and Madan Mohan crossing. (marked in yellow) How will the problem of Signages will be put up at all the important road lack of signages solved intersections (marked in the map in orange circle with black outline) What will happen to the Existing toilet facility at Vidyapeeth Crossing existing toilet at (marked in light green) to be renovated and upgraded Vidyapeeth Crossing? 1. For proper disposal of solid waste, dustbins to be placed along every access road at 50 meter interval. The eateries in the market to place dustbins with What would be the modus lids (compulsorily). All dustbins to be of the same of solid waste disposal? size and colour and to be provided by DoT/MVDA/NPP 2. MVDA/NPP will get the dustbins cleared at regular Page 34 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA intervals and the waste dumped at proper disposal sites 3. In the absence of sanitary staff provided by MVDA/NPP the shopkeepers will jointly have to hire sanitary workers to collect and properly dispose of the waste generated within the market. The steps and ramps constructed by the The steps constructed by the residents and shopkeepers/residents will shopkeepers will be demolished and replaced by be demolished for wooden steps which will be put-up in the morning renovation/restoration of and removed in the evening by the owners. To roads and drains. How maintain the cohesiveness of the street, the steps to be will the users/owners uniform and of the same colour. These will be climb up to the shops/ provided by DoT to maintain uniformity. residences What will be the Separate toilets will be provided within the market arrangement for public area for males and females. The upkeep of the toilets utilities like toilets and will be the responsibility of the shopkeepers. drinking water within the market area? The temple does not Replacement of one part of the stairs leading to the contain ramps for ease of temple with ramps to make them disabled friendly accessibility to the and provide access to the wheel chairs will be handicapped undertaken to make the temple accessible to wheelchair bound devotees What will be the mode of An Implementation Coordination Committee will be operation of the new formed under the Chairmanship of the District restored temple area? Magistrate for proper functioning and sustainability of the complex. There is shortage of The problem will be solved by increasing the number ATMs in the market of ATMs in the sub-project area New parking space can be carved out near the Rangji The removal of parking at Temple to augment the parking capacity Page 35 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Vidyapeeth crossing will create parking crunch. A complete ban on use of polythene and thermocol is Polythene and thermocol proposed in the SMP. Any type of cups, plates and are a source of spoons made of plastic or thermocol and polythene environmental pollution as carry bags shall be banned. Instead, use of local well as a major deterrent produce like kulhars made of clay and donas and in free flow of drains. pattals made of compressed leaves shall be promoted What do the consultants with the twin objective of reducing environmental propose for the same? pollution as well as providing a source of livelihood to local artisans The police outpost near The Temple Management Committee is ready to bear the Banke Bihari Street is the expenses of renovation of the police outpost with in a dilapidated condition. a plan to make it a two storey building with toilet Is there any plan of facility on the lower floor and the police outpost on renovation of the same in the first floor the present project? The open kitchens set up Furnaces and gas stoves of the eateries should be almost on the roads by the shifted within the shops with proper ventilation and eateries are a source of carbon filters. environmental pollution and risk to visitors The large number of The beggars shall be removed from the area and, if possible, relocated to a new spot/site outside the sub- beggars squatting on the Vidyapeeth Marg is a project area nuisance as they often indulge in unruly behavior with the visitors. The large number of The Tourism department and the NPP have taken up monkeys often pose the issue and a program of sterilization of the simians threat to the visitors; they is underway. However, they will not be caught and snatch the belongings of relocated as the earlier experiment of relocating them unwary visitors often failed as they could not adapt to the new environment. hurting the tourists in the process. Page 36 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA The Vidyapeeth Marg The problem of water logging on the road will largely faces the problem of short be overcome after rehabilitation of the drains and term water logging during covering them with perforated lids to prevent the rainy season discharge of solid waste into the drains. VIP movement in the It is proposed that VIP movement be limited to a temple area causes fixed time as far as possible and special care taken to disruption in normal minimize disruption in normal movement of the traffic and creates devotees to the temple. problems for the devotees. There should be some restrictions/regulations on VIP movement The different colours of All the buildings in the project area should be painted the buildings and in the same colour and the signboards should be signboards of all shapes, uniform in colour and size to merge with the Banke sizes and colours present a Bihari Temple and present an integrative look and sense of detachment from cohesiveness in character. It would help in identifying the temple. the entire area as Banke Bihari Temple Complex; thereby giving it its own uniqueness. Second Consultation: December 16 and 17, 2016 A revisit was undertaken to the sub-project area by the consultant’s team for validation and verification of the list of hawkers/vendors. The list of hawkers/vendors prepared earlier was disclosed to the PAPs and was subsequently revised to 171 from 168 as three PAPs approached the consultants with the plea that their names had been left out during the earlier enumeration as they were not present at the site on that day. Their claim was verified from the other hawkers/vendors of the area and names added to the list. The entitlement due to them by way of compensation for temporary disturbance in their livelihood was also disclosed during this visit. 6.5.7 Feedback from Public Consultations, FGDs and Interviews The conclusion of the consultation was that there will be no acquisition of private land and no adverse impact on the life of people due to the sub-project. There will also be no adverse impact on the livelihood of the hawkers/vendors and some perceived problems during implementation will be sorted out through mitigative efforts based on mutual understanding. It was agreed by all that the present parking and other civic facilities in the sub-project area are inadequate and adversely Page 37 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA affecting public perception and tourists’ experience . The attendees were of the view that the sub-project area requires a revamped parking and better civic facilities. All the participants were of the view that such consultations are helpful in two ways; one, they give a clear picture of the project to the largely uninformed public and secondly, they create a feeling of ownership in public perception. All the respondents are willing to lend their support in the implementation of the project due to three main reasons that were voiced by them during subsequent informal discussions. These may be listed as: historical, religious and cultural importance of the Banke Bihari Temple, perceived socio-economic benefits attached with it, and a feeling of ownershipof and participation in the project. 6.6 Mechanism for continued Consultation During the construction phase, periodic consultations will be held with the institutional as well as the non-institutional stakeholders by the supervision consultant with the civil contractor as additional stakeholder. The purpose of these consultations will be to apprise the various stakeholders of the progress of the project and to ascertain and assure that the work is being done as per the approved design and SMP of the sub-project. Page 38 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA CHAPTER 7 MONITORING, EVALUATION AND GRIEVANCE REDRESSAL 7.1 Institutional arrangement for monitoring and evaluation The project authority will be responsible for carrying out Monitoring and Evaluation. Internal monitoring will be carried out by the Social Officer of SPCU/TMUSPCU/TMU with assistance from NGO, whereas external monitoring and evaluation will be carried by a third party. This will help monitor project activities closely. Regular monitoring by undertaking site visits will help identify potential difficulties and problems faced in the project implementation and subsequently help take timely corrective measures including deviations, if needed. 7.2 Internal monitoring Internal monitoring of the project should be undertaken on regular basis with the help of Social Officer of SPCU/TMU and Social Specialist of supervision consultant. A quarterly report of internal monitoring will be prepared by the Social Officer. The internal monitoring will also provide feedback on community concerns, grievances and requests. Internal monitoring will focus on and ensure the followings:  Information dissemination campaigns  Effective operation of the Grievance Redress Committees detailing out number of complaints received and those resolved; reasons for not being able to resolve the grievance and status of unresolved grievances. Table 7.1: Internal Monitoring Framework Indicators Type Issue Procedure Timing Responsibility Site observation, Employment Process level monitoring attendance Supervision of local labor record, Monthly Consultant/ Project including interaction SPCU/TMU Implementation women with laborers (construction and contractors phase) Campsite Site Supervision management observation, Monthly Consultant/ including interaction SPCU/TMU lodging with laborers, Page 39 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Indicators Type Issue Procedure Timing Responsibility arrangement contractors and campsite facilities Site Use of health observation, Contractor/ and safety interaction Daily Supervision measures with laborers, Consultant contractors Site Temporary observation, leasing of Contractor/ contractors, Monthly private land SPCU/TMU check contract and house agreement No Interaction Discrimination with laborers, Supervision of wage rate labor survey, Monthly Consultant/ between male record of wage SPCU/TMU and female payment workers Avoidance of Incidence of Discuss with communicable local people, Nagar Half diseases like health workers/ PalikaParishad/ yearly respiratory, health post/ SPCU/TMU STD, center records HIV/AIDS etc. Change in Supervision household Consultation Changes in Consultant/ level income with relocated Annually occupation Nagar and economic PAPs PalikaParishad activities Impact level Police records, consultation with PAPs, Supervision State of social report Consultant/ Social safety harmony and Annually submitted by Nagar social security M&E PalikaParishad Consultants and CSC Page 40 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 7.3 External Monitoring and Evaluation An independent third party consultant shall be hired by the implementing agency, DoT, Uttar Pradesh/MVDA for external evaluation and monitoring of the sub-project in reference of the SMP implementation. Special focus will be given to Gender sensitive actions proposed in the SMP. The ToR for the external monitoring consultant has been appended as Annexure 3 7.4 Sub-project specific grievance redressal mechanism The present project proposes establishing an integrated grievance redress mechanism (IGRM) based on use of ICT. The project will have a project level grievance redressal cell (GRC) to address the grievances of the PAPs. The Tourist Officer, Mathura-Vrindavan,in the capacity of Administrator of R&R will constitute the cell before the start of civil works. The space for the functioning of the cell will be provided in Tourism office. The proposed grievance redressal matrix has been presented figuratively as below: Grievance Redressal Mechanism Matrix Affected Persons Minor Grievance Grievance DoT, GoUP Addressed Major Grievance Not Addressed GRC (CLC) Not Addressed Grievance Addressed PSC Not Addressed Grievance Addressed Court of Law Page 41 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 7.4.1 Members of GRC The GRC will be constituted by the Tourist Officer, Mathura-Vrindavan. The GRC will have representatives from the (i) Community, (ii) representatives of stakeholders (PAPs) and (iii) other opinion leaders (representatives from local NGO and/or people from within the community who are more vocal and act as the agents of communication for the community) who will look into the grievance of the people. It will be chaired by a retried officer, who served as principal/judges/ DM/Additional DM, etc. Apart from the nominated persons, the cell will have a representative from PWD as convener. 7.4.2 GAAP Under the head GAAP (Governance and Accountability Action Plan), an officer shall be inducted as grievance redressal officer and shall be responsible for the implementation of the SMP along with grievance redressal. He should also act as the coordinator between the different agencies involved in the implementation of the project. 7.4.3 Functions of the Cell All the grievances received shall be discussed by the Chairperson of the cell with Tourist Officer, Mathura-Vrindavan for the necessary action. The compliance to all the petitions shall be reviewed in each of the meeting by the chairman and the Tourist Officer. In case of the grievances not addressed by the GRC, it will be forwarded to the office of Deputy Director Tourism by the Chairperson. 7.5 Suggestions and complaint handling mechanism One of the important roles of the implementing agency is to establish a sound Suggestion and Complaint Handling Mechanism (SCHM) for the project to address and handle external and internal inquiries, suggestions and comments, and concerns/complaints/ grievances as well as improve accountability and service delivery. 7.5.1 SCHM Users The users of SCHM could be anyone from the project stakeholders, contractors, consultants, project affected people (communities), CSOs/NGOs, any other public, who realizes either impact from or relation to the concerned project. 7.5.2 Management of SCHM The overall responsibility for the operation and management of SCHM will rest with Page 42 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA the PIU, Department of Tourism, Government of Uttar Pradesh. The SCHM will be handled at two levels: at the local level by the concerned Deputy Director, UP Tourism and the HO level at the State. The PIU head will be in charge of assigning the responsible person/entity to address and handle enquiry, suggestion or complaint submitted at the State level. However, within his team he will assign an officer (engineer) who will be responsible for coordinating inquiries/comments and complaints/concerns/grievances. The following channels should be established to receive inquiries/comments and concerns /grievances:  Toll free phone  Email  On-line form  Regular post/mail  Suggestion box/Walk-ins It is critical to assign a specific e-mail ID and a phone/fax number, and to set up an easy-to-access suggestion box and walk-in office. The project website will have a permanent sub-window that will contain an on-line form and facilitates grievance/complaint collection. 7.5.3 On-line Form for Suggestions and Complaints The on-line form for suggestions and complaints will be provided on the NHIIP website along with the internal reporting format. Format of the online form has been attached as annexure 4 Page 43 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA CHAPTER 8 GENDER SENSITIVITY AND ACTION 8.1 Perceived short term adverse impacts on women and mitigation measures As has been reported earlier, there are 16 women among the 171 hawkers/vendors in the sub-project area. Moreover, the women- folk, children, aged and differently abled among the tourists, form a considerable number and care has to be taken to minimize the short term adverse impacts on them. Consultations were held with the PAPs on 26th November 2016 in which 12 women hawkers/vendors were present. They were informed of the mitigation measures suggested for the identified adverse project impacts. 35 women among the tourists were consulted during the course of the survey and then again on 16 th and 17th of December 2016 during the validation visit. The gender actions proposed under the gender sensitivity and action plan include the following: 1. For tourist as per project design: dedicated pathways and ramps for women tourists, 2. Well-lit separate toilets for men and women at parking lot; separate toilets will be provided during construction as well for construction labour. 3. Special care will be taken to settle/rehabilitate women hawkers/vendors at places/points which do not fall in dark spots 4. Covered resting places for women tourists 5. Health problems of the workers should be taken care of by providing basic health care facilities through health centres temporarily set up for the construction camp. The health centre should have at least a doctor, nurses, General Duty staff, medicines and minimum medical facilities to tackle first-aid requirements or minor accidental cases, linkage with nearest higher order hospital to refer patients of major illnesses or critical cases. The health centre should have MCW (Mother and Child Welfare) units for treating mothers and children in the camp. Apart from this, the health centre should provide with regular vaccinations required for children. 6. It is expected that among the women workers there will be mothers with infants and small children. Provision of a day crèche may solve the problems of such women who can leave behind their children in such a crèche and work for the day in the construction activities. If the construction work involves women in its day- night schedules, then the provision of such a crèche should be made available on a 24-hour basis. 7. Owing to the demand of a fast construction work it is expected that a 24 hours- long work-schedule would be in operation. Women, especially the mothers with infants should to be exempted from night shifts as far as possible. If unavoidable, Page 44 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA crèche facilities in the construction camps must be extended to them in the night shifts too. 8. Minors i.e., persons below the age of 14 years should be restricted from getting involved in the constructional activities. It will be the responsibility of the project to ensure that no child labourer is engaged in the construction activities. 9. Exploitation of single women is very common in construction camps. A strong vigilance mechanism will ensure ceasing of such exploitation. Project Director on receipt of any such complaint will take necessary action as per the Child Labour (Prohibition & Regulation) Act, 1986. 10. Solitary adult males usually dominate the labour force of construction camps. They play a significant role in spreading sexually transmitted diseases. In the construction camps as well as in the neighbouring areas they are found to indulge in physical relations with different women. This unhealthy sexual behaviour gives rise to STDs and ADIS. While it is difficult to stop such activities, it is wiser to make provisions for means of controlling the spread of such diseases. Awareness campaigns for the target people, both in the construction camp and neighbouring villages as well, and supply of condoms at concession rate to the male workers may help to large extent in this respect. 8.2 Summary of Gender Actions under the Project Table 8.1:Summary of gender actions Steps to be taken Steps Taken by Project (design Key Indicators during phase) implementation Representation and All meetings that took place so Process will remain presence of women far, had representation of the same during from different women. implementation as socioeconomic The meetings/consultations were well. groups in all organized at a time when women meetings find it convenient to attend, so that maximum participation could be ensured. Venue for meetings All the meeting venues were Process will remain is based on public places accessible to all. the same during discussions with the implementation as women so they can well. feel free and uninhibited in their discussions. Women facilitators Consultant’s team had one social The NGO/M&E or work through organizer who helped in consultant’s terms of women’s groups or facilitating the meetings. referencing networks—formal or specifically mentions informal. hiring of women staff Page 45 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Steps to be taken Steps Taken by Project (design Key Indicators during phase) implementation to assist during consultations and other activities where women groups participate during implementation. Women’s The disclosure of SAP and The entitlements of involvement in entitlement matrix was carried the women PAPs are preparation and out in a mixed group as well as provided to them review of separately for men and women without any hassles resettlement plans. members. Women’s In order to pre-empt associations are situations where vested with women are mere authority. tokens in decision- making processes, women members will be encouraged to become office bearers of grievance mechanism at local level and the proposed coordination committee through awareness campaigns. Ensure women’s . As said earlier, involvement and women members will participation in be part of M&E implementation and consultants. monitoring. It was ensured that consultants Social and cultural Presence of women do not operate via male elite, factors may exclude members in the women who may not represent the from committees will community in its entirety and participating actively ensure that no in especially women Women’s planning, injustice is done and implementing, and participation was ensured so that all entitlements are executing male biases do not undermine paid as per the Social resettlement women’s rights in customary Management Plan activities institutions and disadvantage vulnerable women. Widows, the It will also ensure that elderly, divorced women, and the project activities women-headed households those are carried out as per who suffer the most have been the approved plan considered as vulnerable family in the project. Do women have any Women were involved in Process will remain information about developing the Social Action the same during Page 46 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Steps to be taken Steps Taken by Project (design Key Indicators during phase) implementation the proposed project Plan & Resettlement Plan and implementation as and resettlement their inputs were solicited. well. plan? Separate meetings with women, using female facilitators were conducted to solicit women’s views, especially on sensitive issues as toilets. Income-restoration During social impact assessment An external consultant programs to address survey, existing levels of will be hired for gender issues women’s skills were assessed. implementation of SMP; will carry out training need assessment. Special orientation meetings will be arranged with the women members to help them to explore the opportunities for augmenting existing income. Issues of safety and During the survey it was found Signages indicating security that there is lack of dedicated the way to toilets and utility spaces for women employment of hawkers and shopkeepers. The women guards for only toilet available is the safety of women Sulabh International based on pay-per use which they find Prominent display of economically non feasible. This women helpline leads to open defecation in the numbers area behind the Ber-ka-Tila market. Separate toilets have been proposed within the renovated market in the design. Page 47 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA CHAPTER 9 IMPLEMENTATION SCHEDULE AND BUDGET 9.1 Implementation Schedule The overall implementation schedule will be provided in the DPR, but to overcome the perceived movement restrictions during renovation/construction works, implementation of the SMP: remedial measures suggested for short term adverse impacts, will be completed before the start of the civil works. The identified and listed hawkers/vendors will be provided their due entitlements, INR 36,000/-before temporarily shifting them from the project area. It will be the responsibility of the TSU that the real beneficiaries as listed in the SMP under annexure 2 are provided their due entitlements. 9.2 Cost Estimate of SMP The budget is indicative in nature and consists of outlays for the different expenditure categories and has been calculated at the prevailing prices. The costs are based on the information collected through socio-economic survey. These costs will be updated and adjusted to the inflation rate as the project continues Amount (INR) in Particulars Lakhs Cost of expenses towards Gender Specific actions and Covered in BID/BOQ signages item No./- Communication and Public Outreach (including 2,00,000/- awareness generation and gender sensitization) GAAP (for the designed 18 months duration of the 9,00,000/- project) Provisioning of dustbins as per the SMP 10,00,000/- 2-day training program on capacity building/orientation training to client’s personnel/officials associated with 3,00,000/- the project Painting of the façade of the buildings in the sub-project Covered in BID/BOQ area item No/- Livelihood assistance to 171 hawkers/vendors 61,56,000/- @36,000/- 2-day Orientation/capacity building training to security personnel(civil police, tourist police and temple security 3,00,000/- staff) TOTAL 88,56,000/-- Page 48 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Cost of all civil works has been included in the BID/BOQ;for providing the dustbins and signboards to the shops, a big corporate house can be approached for funding under their CSR head. Page 49 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA CHAPTER 10 CONCLUSION The project report of the proposed project for Revitalization of Banke Bihari Temple Area, Vrindavan, after social screening, census survey and social impact assessment concludes that the project falls in ‘low impact’ category and has overall positive benefits on the life and environment of the people. There is no land acquisition and no permanent livelihood loss under this project as brought out by the ESMF survey under World Bank guidelines. Impacts of activities identified during the assessment fall under two separate categories of Construction and Operation. Although no permanent adverse environmental or social impacts were identified, there were certain temporary impacts, for which appropriate mitigation plans have been suggested. The Social Management Plan ensures to suggest appropriate mitigation measure against the issues/ concerns identified during the social impact assessment study. All the social issues were studied and have been substantiated using appropriate evidences to ascertain the magnitude of their impacts. Even the issues of public grievances and public notice have been taken care-off in the report to confirm transparency during the project implementation. It has been envisaged that post construction and integration of the renovated and restored facilities with tourist movement, the shopkeepers and vendors will get better livelihood opportunities thereby meeting the project objectives of pro-poor tourism of the Government of Uttar Pradesh. Page 50 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA Annexure 1: List of Hawkers/Vendors in the sub-project Area S.No. Name Father’s/Husband’s Name 1 Hussain Bhai Kallu 2 Mehboob Md. Gani 3 PappuPandit Jagdish Prasad 4 Shyam Sunder Goswami Gopal Prasad 5 Vicky Sharma Vishnu Prasad 6 Sunil Varma Tekchandra Varma 7 Mohit Saxena Atul Saxena 8 Anil Kapoor Prem Babu 9 Atul Saxena Om Prakash Saxena 10 Mrs. Asha Varma w/o Raj Kumar Varma 11 Mohan Saini Rauwa Saini 12 Mukesh Sharma Lalaram Sharma 13 Lakshman Prajapati Ramu Prajapati 14 Kishan Pad Goswami Ramananda Goswami 15 Munna Nainaka Ram 16 DurgaPrajapati NA 17 Sanjeev Kumar Rajput Vikkimal 18 Kailash Gupta Omprakash Gupta 19 Dinesh Kamat Suresh Kamat 20 Guddu Agarwal Bansidhar Agarwal 21 Sanjay Kumar Gupta Parmananda Gupta 22 Dharmpal NA 23 Babulal Gola NA 24 Devendra Dev Singh Kushwaha Page 51 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 25 Shailendra Prem Babu 26 Mohan Singh Mitthu Singh 27 Mahesh Chandra Agarwal Radhe lal Agarwal 28 Mrs. ChandanaMajumdar w/o Podik Majumdar 29 Chunnilal Jagannath 30 Satish Tuhi Ram 31 Chaman Lal NA 32 Roopkishore Kardam Gayasi Ram 33 Mohit Rajput Banarasi Das 34 Deepanshu Mahesh Nainiwal 35 Mrs. Anita Pawar w/o Rajesh Pawar 36 Sanjay Yadav Gyan Yadav 37 Raj Saini Brij Kishore Saini 38 Ravinder Kumar Mother: Kamlesh Devi 39 Satish Singh Sisodia Rajiv Sisodia 40 Jamuna Prasad Mohan Singh 41 Mrs.Seema Devi Saini Pintu Saini 42 Mrs.Anguri Devi NA 43 NileshKushwaha Anand Kushwaha 44 Mohan Lal Kashi Ram 45 Mrs.MunniRajak NA 46 Mrs. Anita Saini w/o Govind Saini 47 Manoj Kumar Dev Lal 48 Mohd. Anis Mohammad Gani 49 Shyam Saini NA 50 Mrs. Dhanwanti w/o Dori lal 51 Purushottam Sharma Devki Nandan Sharma Page 52 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 52 BalramNishad Giriraj Nishad 53 Raju Saini Biharilal Saini 54 Suresh Singh Sardar Singh 55 Kumal Yadav Parshuram Yadav 56 KalpanaSoni Sriprakash 57 Harish Bansal Anand Prakash 58 Arvind Kumar Pandey Radhey Shyam Pandey 59 JitendraKushwaha Nand Kishore 60 Sonu Mishra Santosh Mishra 61 Nand Kishore Kushwaha Rustam Singh 62 Om Prakash Sohan Lal 63 Ganga Prasad Sino Prasad 64 Govind Agarwal Daudayal Agarwal 65 Bunty Saini NA 66 Lalit Kishore Faujdar Hukum Singh 67 Bhagwan Singh Santoshi Ram 68 Mrs. Kamala Devi Kushwaha NA 69 Sanga Singh Mehtab Singh 70 Sanjay Soni Mother: Leela Devi 71 Santosh Kumar Pandey Shivram Kumar Pandey 72 KishanpadGoswami NA 73 Rajeev Goswami Ved Prakash 74 Jaibihari Ramji Prajapati 75 Lalaram Munna Lal 76 Kanhaiya Sharma Brij Bihari Sharma 77 Bunty Udaivir 78 Ramesh Devi Ram Page 53 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 79 Babloo Chauhan Ganga Sharan 80 Prem Haripal 81 Dev Swarup Nishad Prem Lal Nishad 82 Madhusudan Yadav Harinandan Prasad Yadav 83 Ashok Nishad Yadramji Nishad 84 Mrs. Mira Devi Jha w/o Shambhunath Jha 85 Hariom Sharma Radha Prasad Sharma 86 Tapan Rai Kalipad Rai 87 Shyam Agarwal Ram Shankar Agarwal 88 Lakshman Gautam Bishan Swarup gautam 89 Brijesh Rawat Shankarlal Rawat 90 Dinesh Chandra Tika Ram 91 Hari Mohan Singh Ballo Singh 92 Jaswant Kumar Dayaram Shak 93 Jagdish Das Gopinath Das 94 Ashok Kumar Saini Govind Ram Saini 95 Kundan Batashi 96 Arun Biswas Narayan Biswas 97 Dhiren Kumar Pandit Huru Pandit 98 Mrs Bina Sukhpal Chaudhary 99 Sukhpal Chaudhary Hakim Singh 100 Sanju Bhudev Prasad 101 Chhiddi Shyam Saini 102 Hare Ram Chaubey Ramanand Chaubey 103 Suresh Singh Gopal Singh 104 Rikko Jaldan Singh 105 Sunil Yadav Charan Singh Yadav Page 54 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 106 Raj Kumar Nand Ram 107 Munnalal Chhadambi Lal 108 Vinod Kumar Chhitarmal 109 Ballu Chhadambi Lal 110 Yadram Shivcharan 111 Satto Bachchu Singh 112 Shyam Matanlal Saini 113 Brij Mohan Ballu 114 Rakesh Kumar Upadhyaya Surendra Kumar Upadhyaya 115 Shankar Rai Ramakant Rai 116 Israil Ismail 117 Iqbal Israil 118 Sanjay Biswas Shrikrishnapad Biswas 119 Keshav Ram Krishna Kushwaha 120 Raghuvir Channa 121 Lalsingh Ratan 122 Vinod Sripal 123 Suresh Devki Nandan 124 Sanjay Roshan 125 Pappu Virpal 126 Jaigopal Moolchand 127 Jamman Udai Singh 128 Moolchand Udai Singh 129 Lalu Ratan 130 Bhagwandas Ramdayal 131 Khamchand Virpal 132 Dev Singh Rasbihari Lal Page 55 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 133 Pramod Ojha Ram Narayan Ojha 134 Mahesh Sharma Dwarka Sharma 135 Mohan Baghel Gopal Baghel 136 Vijay Singh Jagat Raj 137 Ashish Dwivedi Rajendra Dwivedi 138 Govind Yadav Upendra Yadav 139 Ms. Nandini d/o Upendra Yadav 140 Kalicharan Aaju Ram 141 Bapi Baburam 142 Bimal Majumdar Upendra Nath Majumdar 143 Radha Charan Gautam Kunwasrlal Gautam 144 Ravindra Suraj Pal 145 Khemchandra Pritam Singh 146 Mrs. Anita w/o Madhu 147 Mrs. Rita Mandal w/o Samir Mandal 148 Mrs. Kaushalya Nishad w/o Jaisingh 149 Buddh Prakash Naththu 150 Lakhan Saini Rupa Saini 151 Hari Saini Devi Ram 152 Mrs. Rani Devi w/o Ramprasad 153 Rakesh Kumar Kishan Chand 154 Yadvendra Kumar Harvir 155 Naresh Pandey Suraj Nath Pandey 156 Abhishek Rakesh Kumar 157 Balbir Shah Ved Chand Shah 158 Rajeev Arora Shrichand Arora 159 Sanjay Kumar Mansingh Page 56 of 70 SOCIAL MANAGEMENT PLAN FOR REVITALIZATION OF BANKE BIHARIJI TEMPLE AREA 160 Bishen Chand Kishan Lal 161 Yogesh Kumar Kishan Lal 162 Rakesh Kumar Mahadev Prasad 163 Ramesh Chandra Sharma Ganga Sharan 164 Kishan Singh Tula Ram 165 Balram Udai Singh 166 Buddhi Ram Cheti lal 167 Nand Kishore Ramswarup 168 Shivshankar Mohan 169 Mohan Lakkho 170 Mahavir Lakkho 171 Daan Singh Giriraj Page 57 of 70 Annexure 2 Census and Socio-Economic Survey Subproject Road Name: ............................................................................................................................. Side 1. Left 2. Right GENERAL A. Questionnaire No: ……… B. Name of the respondent……………………………………………………………. C. Religion D. Social Stratification SC/ST/OBC/ Gen E. Relation to the owner::…………………………………………………… F. Years of Occupation of the Affected Property _____ Years G. Present Address of the Property: H. Mother Tongue ___________ (Hindi-1; Urdu-2; Others-3; in case of others specify.) DETAILS OF THE PROPERTY Any structure getting affected 1. Yes........ 2. No.......... Area of the affected structure (in Square Meter):……………………… Are you willing to move out of public RoW voluntarily: 1. Yes 2. No Type of Construction of the Structure 1. Temporary (buildings with mud/brick/wood made walls, thatched/tin roof) 2. Semi-Permanent (buildings, with tiled roof and normal cement floor) 3. Permanent (with RCC, Single/ Multiple floor building) Use of the Structure (select appropriate code from below) A. Residential Structure1 House 2 Hut 3 Other ……….. B. Commercial Structure 4 Shops5. Hotel 6 Small Eatery 7 Kiosk 8 Farm House 9Clinic 10STD Booth 11Workshop; 12Vendors 13Com. Complex 14HH Industry 15. Restaurant 16. Others………. C. Mixed Structure 17Residential-cum-Commercial Structure D. Community Structure 18Comm. Center 19Club 21 Trust22 Memorials23 Other…. E. Religious Structure 24 Mosque, 25 Shrine 26 Burial 27. Temple 28. Other… F. Government Structure29 Govt. Office 30 Hospital 31 School 32 College 33 Other ………… Page 58 of 70 G. Other Structure34 Boundary Wall 35 Foundation 36 Cattle Shed 37 Well/Tube Well Status of the Occupancy of the Structure 1. Legal Titleholder 2. Customary Right 3. Encroacher 4. Squatter Ownership Details Name of the Owner/Occupier/tenant: ……………................................................... Father’s Name: ........................................................................ Name of the owner, if the occupier is tenant………………………………………………………….. a. Tenure Status…………………………………………….. (Own-1; Rented-2; Leasehold-3) b. Monthly Rent, (if coded 2)………………………………… c. Utility Connection…………………………………………(1-Electricity; 2- Water; 3- Sewer) (multiple response) Any of the following people associated with the Structure? A. Employee/ wage earner in commercial structure 1. Yes 2. No (i). If Yes, How Many?…………………………………………………….. B. Domestic help / wage earner in residential structure 1. Yes 2. No (ii). If Yes, How Many?.…………………………………………………….. Vulnerability Status of the Household: A. Is it a woman headed household? 1. Yes 2. No B. Is it headed by physically/mentally challenged person? 1. Yes 2. No C. Is it a household Below Poverty Line (BPL) 1. Yes 2. No D. If BPL, provide BPL card number------------------------------------------- Page 59 of 70 SOCIOECONOMIC DETAILS Name of the Head of the Household……………………………………………………… Details of Family Members above 18 years of age: (fill appropriate code) Sl. Monthly income with head of the No Age (in years) Marital status Qualification Relationship Expenditure Educational occupation occupation household Monthly (INR) (INR) Name Other Main Sex 1 Self 2 3 4 5 6 7 8 9 10 Page 60 of 70 Annexure 3 ToR for External Monitoring and Evaluation Consultant Objective The objective of this assignment shall be to verify the implementation of SMP and advise the client on safeguard compliance issues for the project to ensure that the implementation complies with the World Bank Safeguard Policies, the SMP of the project and statutory requirements of the government. An expert external monitoring consultant shall be engaged to undertake the external monitoring as an independent consultant. Scope of work The scope of work will require the expert to undertake the following tasks, i. To review and verify the progress in SMP implementation ii. To monitor the effectiveness and efficiency of the implementing agency in SMP implementation iii. To assess whether livelihoods and living standards of the PAPs have been restored or enhanced iv. To ascertain whether the compensation was adequate to restore livelihood status of affected persons v. To review the internal monitoring process of the implementing agency vi. To evaluate and assess the adequacy and effectiveness of the consultation process adopted by the implementing agency as well as that of the grievance redress mechanism Reporting The eternal monitoring assignment shall be for a period of 18 months, co-terminus with the civil contract. The schedule of deliverables/reports to be submitted by the external monitoring consultant shall be as given below: Report Time frame Initial Monitoring /Inception Report Within 15 days of signing of the contract Quarterly monitoring reports In the first week of the month succeeding every quarter Final Monitoring/Evaluation Report At the end of the contract period Page 61 of 70 Payment Schedule The schedule of payments to the external monitoring consultant shall be as under: Installment % of payment Timeline 1 20% of contract value As mobilization advance upon signing of the contract 2-7 10% of contract value Upon submission and approval of every (each) quarterly report (6 in Number) 8 20% of contract value Upon submission and approval of final report Staffing TheTeam Leader of the consultant Team shall be at least a Post Graduate in relevant social sciences, preferably Sociology /Anthropology. Preference will be given to candidates with a Doctoral Degree. He/She should have at least 10 years of experience of monitoring and evaluation and/or implementation of SMSMP or infrastructure projects. He/She should not be above 55 years of age. Apart from the Team Leader, the consultant may engage any number of support staff but one woman support staff having at least a Bachelors Degree in relevant Social Sciences and a minimum of 5 years of experience of Monitoring & Evaluation and/or SMP implementation is mandatory. Page 62 of 70 Annexure 4 Online form for Suggestions and Complaints The form will contain only three entries as outlined below. Subject: ____________________________________________________________ Sub-project: _________________________________________________________ Suggestion/Complaint:_________________________________________________ Your email: _________________________________________________________ SCHM Reporting Format The internal reporting system for SCHM (excel file) will have the following entries/columns: 1. Date: ______________________________________________________ 2. Subject: _____________________________________________________ 3. Sub-project: __________________________________________________ 4. Content: ____________________________________________________ 5. Email (of the complainant): ______________________________________ 6. Acknowledgment date: _________________________________________ 7. Responsible Person: ____________________________________________ 8. Deadline for Feedback: _________________________________________ 9. Actual Date of Feedback: _______________________________________ 10. Solution/Feedback provided on the Suggestion/Complaint: _______________________________________________________________ _______________________________________________________________ 11. Additional Comment (if the person was unsatisfied with the feedback/solution provided and indicated that he/she will go to another authority to complain): _______________________________________________________________ _______________________________________________________________ The entries 1-5 should be filled in automatically once an on-line form is submitted. The other entries are to be entered manually by the PIC and each State-level PIU. All SCHM-related reports are to be consolidated by the PIU. Page 63 of 70 Annexure 5: Attendance Sheet Page 64 of 70 Page 65 of 70 Page 66 of 70 Annexure 6: Photographs of Interviews, Survey and Public Consultation Page 67 of 70 Annexure 7: Transact map of the sub-project area Page 68 of 70 Annexure 8: Media coverage of Public Consultation Page 69 of 70 Page 70 of 70