The World Bank Report No: ISR14721 Implementation Status & Results Croatia Integrated Land Administration System Project (P122219) Public Disclosure Copy Operation Name: Integrated Land Administration System Project (P122219) Project Stage: Implementation Seq.No: 7 Status: ARCHIVED Archive Date: 22-Jun-2014 Country: Croatia Approval FY: 2012 Product Line: IBRD/IDA Region: EUROPE AND CENTRAL ASIA Lending Instrument: Specific Investment Loan Implementing Agency(ies): Ministry of Justice, State Geodetic Authority Key Dates Board Approval Date 04-Aug-2011 Original Closing Date 31-Oct-2015 Planned Mid Term Review Date 28-Oct-2013 Last Archived ISR Date 30-Dec-2013 Effectiveness Date 15-Nov-2011 Revised Closing Date 31-Oct-2015 Actual Mid Term Review Date 06-Nov-2013 Project Development Objectives Project Development Objective (from Project Appraisal Document) The objective of the proposed Project is to modernize the land administration and management system to improve the efficiency, transparency and cost effectiveness of government services. Has the Project Development Objective been changed since Board Approval of the Project? Yes No Component(s) Component Name Component Cost A: Land Registration System Development 0.13 B: Spatial Information and Cadastre System Modernization 4.41 C: Improving Digital Services 9.70 D: Project Management, Training, Public Awareness 3.11 Overall Ratings Public Disclosure Copy Previous Rating Current Rating Progress towards achievement of PDO Moderately Satisfactory Moderately Unsatisfactory Overall Implementation Progress (IP) Moderately Satisfactory Moderately Unsatisfactory Overall Risk Rating Moderate Moderate Implementation Status Overview The Project continues to make sustained progress towards meetings its development objective to modernize the land administration system in Croatia. Positive results have been achieved in completing the installment of the Joint Information System (JIS) in 16 Land Registry Offices (LRO) and 13 Cadastre Offices (CO) and in setting up a permanent management structure for the JIS. In parallel to the JIS roll-out, LRO and CO staff members have been trained to effectively use the system. Data quality improvement activities for the benefit of the JIS are also on-going concentrating to cadastral map renewal (homogenization) and data harmonization. In addition, the Croatian National Spatial Data Page 1 of 10 The World Bank Report No: ISR14721 Infrastructure (NSDI) is being developed and provides a number of popular electronic services making Croatia a regional front runner in electronic access and use of spatial data. Further improvements to service delivery in the real estate registration sector are expected through the rationalization of cadastre and land registry business processes, clearing-up of backlogs in LROs, building up digital archives and development of further e-services. Work on these activities continue to take place during the coming months together with the Public Disclosure Copy optimization and roll-out of the JIS to the remaining LROs and COs. The on-going strategic planning activities in the Ministry of Justice (MOJ) and State Cadastral Agency (SGA) will also guide the future activities in modernization of the land administration system. However, a large number of project activities are logged to be implemented during the remaining 16 months of the project. The following few months of project implementation are critical in this regard. It is possible that the project will need to be restructured in the autumn in order to ensure that all project targets will be met by the project end. Locations Country First Administrative Division Location Planned Actual Croatia Grad Zagreb Zagreb ✔ Croatia Zadarska Zupanija Zadar ✔ Croatia Vukovarsko-Srijemska Zupanija Vinkovci ✔ Croatia Splitsko-Dalmatinska Zupanija Split ✔ Croatia Pozesko-Slavonska Zupanija Pozega ✔ Croatia Sisacko-Moslavacka Zupanija Sisak ✔ Croatia Sibensko-Kninska Zupanija Sibenik ✔ Croatia Koprivnicko-Krizevacka Zupanija Koprivnica ✔ Croatia Sisacko-Moslavacka Zupanija Glina ✔ Croatia Bjelovarsko-Bilogorska Zupanija Bjelovar ✔ Croatia Zadarska Zupanija Biograd na Moru ✔ Public Disclosure Copy Results Project Development Objective Indicators Indicator Name Core Unit of Measure Baseline Current End Target Increased customer satisfaction with land Text Value 4.4 (cadastre) 4.4 (cadastre) 4.5 admin services 4.1 (Land registry) 4.1 (Land registry) Date 30-Nov-2009 31-Mar-2014 31-Oct-2015 Comments Survey will be carried out by the end of 2014. Page 2 of 10 The World Bank Report No: ISR14721 Reduced transaction processing times in the Text Value 46 days for LR 36 days for LR; 5.7 days for 7 days land registry and cadastre 30 days for CO CO Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Public Disclosure Copy Comments LR performance reflects issues in large LROs. Transactions in the LR include sales and mortgages, but there are issues in collecting reliable data. This will change with JIS, which provides accurate statistics. Transaction in the CO include weighted average for processing of geodetic reports (16 days), administrative procedures (5.6 days), and non-administrative (2 days). The values are fluctuating from one quarter to another. The introduction of the JIS have allowed more accurate measurement of processing times. Increased percentage of customers making Text Value 0 2% 10% requests online Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments This is a value of Q4 2013. Target revised from 20% to The indicator is measured on 10% an annual basis. Increased use of shared spatial data by Text Value 6 agencies use data of SGA 16 18 government agencies/ministries Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments List of government institutions /ministries: Public Disclosure Copy Croatian Forests, Croatian Waters, Natura 2000 Project, Ministry of Culture, Ministry of Environmental Protection, Ministry of Construction and Physical Planning, Ministry of Transport, Maritime Affairs and Infrastructure, Croatian Railways, Agency for Waterways, Croatian Air Traffic Control, Environmental Page 3 of 10 The World Bank Report No: ISR14721 Protection Agency, State Hydro meteorological Institute, State Rescue Service Administration, Public Disclosure Copy Ministry of Justice, Institute Ruđer Bošković” Intermediate Results Indicators Indicator Name Core Unit of Measure Baseline Current End Target Percent of LR offices processing transactions Text Value 40% 46.7% 100% in 7 days or less Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Trend of decreasing backlogs has been sustained. Number of backlogged cases Number Value 58417.00 45201.00 10000.00 Date 13-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Target revised from 0 to 10000 Percent of cases in backlog in Land Registry Text Value 12% 12% 2% Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Target revised from 0% to 2% No. of pages of land registry files scanned to Text Value 0 0.5 million 14.5 mil. create digital archives Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments This activity is related to IPA Target revised from 14.5 2010 - Contract No.1, which is million to 10 million expected to be signed in May 2013. Land registration strategy completed Text Value no strategy In Progress strategy completed Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Public Disclosure Copy Data digitized for 160 Cadastral Municipalities Number Value 0.00 0.00 160.00 for land book reconstruction Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments This indicator has been deleted as a result of the project restructuring. No. of queries on MOJ e-land registry web Text Value 30 million 7.6 million no target portal Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Value for Q1 2014. The corresponding value in 2013 Page 4 of 10 The World Bank Report No: ISR14721 was higher because of a campaign of legalization. Decrease in average time to process Text Value 30 days 5.7 days 7 days transaction in cadastre office Public Disclosure Copy Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Weighted average: 16 days for geodetic report (5601) 5.6 days for administrative procedures (16830) 2 days for non-administrative procedure (31,178) 2.9 days for public document issuance (153617). The values have been fluctuating from one quarter to another but have met the target value. Number of new offices completed Number Value 0.00 1.00 5.00 Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Vinkovci data conversion Target revised from 4 to 5 centre has been constructed. Offices in Sibenik and Bjelovar have been purchased. Tendering for the renovation of the Sibenik office is underway. Plans for the renovation of office in Bjelovar are being prepared. Offices for purchase in Sisak and Rijeka are being identified. No. of pages of cadastre files scanned to form Text Value 1 million 3.9 million 4 million digital archive Public Disclosure Copy Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Target revised from 3 million to 4 million No. of service points established for cadastre Text Value 0 2 14.5 services Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Ilok Branch Office at Vukovar Revised from RCO and Lovinac Branch Office at Gospic RCO are Page 5 of 10 The World Bank Report No: ISR14721 small offices counted as service points. Number of services provided by the Geoportal Number Value 9.00 14.00 17.00 Public Disclosure Copy Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Number of requests processed online via the Percentage Value 0.00 43834.00 30.00 Geoportal Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Base is 850,000 requests Target achieved and exceeded. The new and improved SGA Geoportal, as a data browser and server for WMSs for raster datasets: between 1 January and 31 March 2014 - The number of answered requests (browser + WMS): 373,437,805; The number of hits: 468,976,477. SGA strategy completed Yes/No Value No No Yes Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Preparation for the strategy is underway. NSDI implementation underway Text Value preliminary NSDI strategy Yes Yes prepared Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Legal transposition for INSPIRE completed and 12 data themes uploaded No. of page views on SGA cadastre web portal Text Value 9.4 million 2.4 million no target Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Public Disclosure Copy Comments Value for Q1 2014. The corresponding value in 2013 was higher because of the campaign of legalization. No. of cadastre and land registry offices with Text Value 3 LR; 0 CO 16 LROs; 13 COs 109 LR; 82 CO Joint Information System in operation Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments 2 LROs and 2 COs are using harmonized data. Page 6 of 10 The World Bank Report No: ISR14721 Number of Cadastral Municipalities with Number Value 0.00 0.00 400.00 cadastre maps homogenized Date 31-Dec-2010 10-May-2014 31-Oct-2015 Comments Activity depends on IPA 2010 Public Disclosure Copy - Contract No. 2. JIS management organization established Text Value ad-hoc organization for JIS Yes Org. established with management sufficient financing and human capacity Date 31-Dec-2010 10-May-2014 31-Oct-2015 Comments The JIS management organization was established as a follow-up to government decision of December 18, 2013. Percent of records in the JIS with the personal Text Value 7% 32% 50% identification number (OIB) added Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments No. of government registers connected to the Text Value 0 0 4 JIS Date 31-Dec-2010 10-May-2014 31-Oct-2015 Comments Technical specifications to connect JIS with external registers have been prepared. No. of web services provided to external users Text Value 0 0 TBD, depends on the JIS via JIS plans. Date 31-Dec-2010 10-May-2014 31-Oct-2015 Comments This activity depends on IPA 2008 One-Stop-Shop contract. M&E system in operation Yes/No Value Yes Yes Yes Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Public Disclosure Copy Comments Number of training programs delivered for SGA Number Value 0.00 6.00 12.00 staff Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Training includes sporadic training and JIS training program run in parallel to the JIS roll-out. Number of SGA staff trained Number Value 0.00 1451.00 800.00 Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Page 7 of 10 The World Bank Report No: ISR14721 Comments JIS training for staff was held 7 to 20 January 2014 in Zagreb. Public Disclosure Copy Curriculum for geodetic faculty updated Yes/No Value No No Yes Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Activity shall be implemented upon SGA decision Number of training programs delivered for MOJ Number Value 0.00 3.00 4.00 staff Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Training includes sporadic training and JIS training program run in parallel to the JIS roll-out. Number of MOJ staff trained Number Value 0.00 110.00 600.00 Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Target revised from 800 to 600 Curriculum for licensed clerks developed Yes/No Value No No Yes Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Activity shall be implemented upon MOJ decision. Avg no. of days to complete recordn of Number Value 46.00 36.00 7.00 purchase/sale of property in land adm systm Date 31-Dec-2010 31-Mar-2014 31-Oct-2015 Comments Data is for recording a land Number of days to record a transaction (sale/mortgage) in purchase/sale in the Land the Land Registry. Registry. Avg no. of days to complete recordn of Number Value 46.00 36.00 7.00 purchase/sale of property–Urban Sub Type Date 31-Mar-2014 31-Oct-2015 Breakdown Comments Data is for recording a land Number of days to record a Public Disclosure Copy transaction (sale/mortgage) in purchase/sale in the Land the Land Registry. Registry. Avg no. of days to complete recordn of Number Value 46.00 36.00 7.00 purchase/sale of property–Rural Sub Type Date 31-Mar-2014 31-Oct-2015 Breakdown Comments Data is for recording a land Number of days to record a transaction (sale/mortgage) in purchase/sale in the Land the Land Registry. Registry. User Perception of Quality of Public Services Percentage Value 88.00 88.00 90.00 (%) Date 30-Nov-2009 31-Mar-2014 31-Oct-2015 Page 8 of 10 The World Bank Report No: ISR14721 Comments Data is for the Cadastre. Same value as baseline. Target of 4.5 for average Number of transactions Client survey is planned for satisfaction. include geodetic reports, the Mid-Term Review. administrative and non- Public Disclosure Copy administrative transactions. Total number of transactions of the main public Number Value 200000.00 200000.00 200000.00 service targeted by the project Sub Type Supplemental User Perception of Quality of Public Services Percentage Value 82.00 82.00 90.00 (%) Date 30-Nov-2009 31-Mar-2014 31-Oct-2015 Comments Data is for the Land Registry Same value as baseline. Target of 4.5 for average Client survey is planned for satisfaction. the Mid-Term Review. Total number of transactions of the main public Number Value 450000.00 450000.00 450000.00 service targeted by the project Sub Type Supplemental Data on Financial Performance (as of 12-Nov-2013) Financial Agreement(s) Key Dates Project Ln/Cr/Tf Status Approval Date Signing Date Effectiveness Date Original Closing Date Revised Closing Date P122219 IBRD-80860 Effective 04-Aug-2011 17-Aug-2011 15-Nov-2011 31-Oct-2015 31-Oct-2015 Disbursements (in Millions) Project Ln/Cr/Tf Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P122219 IBRD-80860 Effective USD 23.80 23.80 0.00 5.52 17.75 23.00 Disbursement Graph Public Disclosure Copy Page 9 of 10 The World Bank Report No: ISR14721 Public Disclosure Copy Key Decisions Regarding Implementation A permanent coordination and management structure for the JIS was established by a decision of the government of the Republic of Croatia on December 18, 2013. This implemented a legal covenant to the loan agreement. The project restructuring requested by the Ministry of Finance on September 30, 2013 was concluded on February 12, 2014. The restructuring reflects MOJ’s decision to use state budget funding for most of its project activities and transfer loan funds from MOJ to project activities implemented by the State Geodetic Administration (SGA). Restructuring History Level 2 CD Decision on 16-Jan-2014 Related Projects There are no related projects. Public Disclosure Copy Page 10 of 10