88562 West Bank and Gaza Country Opinion Survey Report (July 2013 - June 2014) The World Bank West Bank and Gaza Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing West Bank and Gaza ...............................10 V. Overall Attitudes toward the World Bank .................................14 VI. Sectoral Effectiveness................................................................21 VII. World Bank Knowledge and Instruments ..................................25 VIII. How the World Bank Operates ..................................................34 IX. The Future Role of the World Bank in West Bank and Gaza ......40 X. Communication and Openness..................................................44 XI. Appendices ................................................................................51 2 The World Bank West Bank and Gaza Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in West Bank and Gaza perceive the Bank;  Obtain systematic feedback from stakeholders in West Bank and Gaza regarding:  Their views regarding the general environment in West Bank and Gaza;  Their overall attitudes toward the World Bank in West Bank and Gaza;  Overall impressions of the World Bank’s effectiveness and results, knowledge and research, and communication and information sharing in West Bank and Gaza; and  Perceptions of the World Bank’s future role in West Bank and Gaza.  Use data to help inform West Bank and Gaza team’s strategy. II. Methodology In March-April 2013, 353 stakeholders of the World Bank in West Bank and Gaza were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President; the office of the Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/ contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; the media; independent government institutions; trade unions; academia/research institutes/think tanks; and other organizations. A total of 119 stakeholders participated in the survey (34% response rate). Respondents received questionnaires face to face, via email or telephone and returned them accordingly. Respondents were asked about: general issues facing West Bank and Gaza; their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge work and activities; working with the World Bank; the Bank’s future role in West Bank and Gaza; and the Bank’s communication and information sharing in West Bank and Gaza. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing West Bank and Gaza: Respondents were asked to indicate whether West Bank and Gaza is headed in the right direction, what they thought were the top three most important development priorities in the country, and which areas would contribute most to reducing poverty and generating economic growth in West Bank and Gaza. 3 The World Bank West Bank and Gaza Country Survey 2013 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in West Bank and Gaza, Bank staff preparedness to help West Bank and Gaza solve its development challenges, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the most effective instruments in helping to reduce poverty in West Bank and Gaza, with which stakeholder groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in West Bank and Gaza, the extent to which the Bank meets West Bank and Gaza’s needs for knowledge services and financial instruments, and the Bank’s level of effectiveness across twenty-six development areas, such as economic growth, job creation and employment, security/stabilization/reconstruction, domestic private sector development and education. . D. The World Bank’s Knowledge: Respondents were asked to indicate how frequently they consult Bank knowledge/research, the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank’s knowledge/research, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing West Bank and Gaza’s institutional capacity, and providing effective implementation support. F. The Future Role of the World Bank in West Bank and Gaza: Respondents were asked to rate how significant a role the Bank should play in West Bank and Gaza’s development in the near future and to indicate what the Bank should do to make itself of greater value. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s websites. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in West Bank and Gaza, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from the 96 respondents who completed the survey in FY 2009 and the 62 respondents who completed the survey in FY 2003. Notations and/or charts are included when these comparisons were possible. 4 The World Bank West Bank and Gaza Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, the small number of respondents from the office of a Minister were combined with those from the office of the President and the office of the Prime Minister; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from PMUs were combined with consultants/contractors working on Bank- supported projects; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs, private foundations, and trade unions were combined into a “CSO” category; and the few respondents from the office of a Parliamentarian, independent government institutions, and other organizations were included in the “Other” category. Note that there were no respondents from the judiciary institutions. Percentage of Respondents (N=110) NGO 13% Employee of a Ministry, Ministerial Department or 12% Implementation Agency Academia/Research Institute/Think Tank 11% Other 11% Consultant/Contractor working on World Bank 9% supported Project/Program Project Management Unit (PMU) overseeing 5% implementation of project Local Government Office or Staff 5% Private Sector Organization 5% Media 5% Office of Minister 5% Bilateral Agency 5% Private Foundation 5% Independent Government Institution 3% Office of Parliamentarian 2% Multilateral Agency 2% Office of the President, Prime Minister 1% Financial Sector/Private Bank 1% Trade Union 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank West Bank and Gaza Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=107) Other 25% Education 17% Private sector development / foreign direct investment 7% Agriculture/ rural development / food security 7% Job creation/employment 7% Water and sanitation 7% Health / communicable/non-communicable diseases 6% Social protection 6% Public sector governance / public financial management / 5% anti corruption Information and communications technology 4% Financial markets / banking 3% Natural resource management / environmental 3% sustainability Urban development 2% Climate change / disaster management 1% Energy 1% Gender / equality of opportunity 1% Transport 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank West Bank and Gaza Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  For further analyses, the small number of respondents from Jenin, Nablus, Jerusalem, Bethlehem and Hebron were combined into a “West Bank (other areas)” category.  Responses across all geographic locations for all survey questions can be found in the Appendix C (see page 89). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=118) Ramallah 67% Gaza Strip 13% Jerusalem 11% Bethlehem - Hebron 6% Jenin - Nablus 3% “Which best represents your geographic location?” (Respondents chose from a list.) 7 The World Bank West Bank and Gaza Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in West Bank and Gaza, can be found in the Appendix E (see page 106). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. Percentage of Respondents (N=114) Yes 61% No 39% "Currently, do you professionally collaborate/work with the World Bank in your country?” Percentage of Respondents (N=119) Collaborate as part of my professional duties 46% Engage in World Bank related/sponsored 36% events/activities Use World Bank reports/data 34% Use World Bank website for information, data, 34% research, etc. Observer 13% “Which of the following describes most of your exposure to the World Bank in West Bank and Gaza? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank West Bank and Gaza Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the World Bank received a mean rating of 6.7; this was statistically similar to the mean ratings received in the FY ’09 country survey (6.6) and the FY ’03 country survey (6.9).  Respondents across all stakeholder groups and geographic locations had statistically similar levels of familiarity with the Bank.  It should be noted that respondents’ ratings of familiarity with the Bank were significantly, moderately correlated with respondents’ perceptions of the Bank’s overall effectiveness in West Bank and Gaza, their perceptions of the Bank’s ability to help achieve development results and the Bank’s relevance to West Bank and Gaza’s development. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.7 Employee of a Ministry/ Ministerial Dep/ 7.5 Implementation Agency PMU/ Consultant/ Contractor on Bank 7.0 project Academia/ Research institute/ Think tank 7.0 CSO 7.0 Other 6.7 Office of President/ Prime Minister/ 6.7 Minister Local Gov. 6.5 Bilateral/ Multilateral Agency 6.3 Media 6.2 Private sector/ Financial sector/ Private 5.7 bank “How familiar are you with the work of the World Bank in West Bank and Gaza, on a ten point scale?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank West Bank and Gaza Country Survey 2013 IV. General Issues Facing West Bank and Gaza Headed in the Right Direction  A majority of respondents across most stakeholder groups indicated that West Bank and Gaza was headed in the wrong direction, except consultants/contractors working on Bank-supported projects/programs and respondents from PMUs and local governments who were more likely to indicate that they were not sure whether West Bank and Gaza was headed in the right or wrong direction. Percentage of Respondents (N=118) The right direction 9% The wrong direction 59% Not sure 31% "In general would you say that West Bank and Gaza is headed in ... ?” (Respondents chose from a list.) 10 The World Bank West Bank and Gaza Country Survey 2013 IV. General Issues Facing West Bank and Gaza (continued) Development Priority  In the FY ’09 country survey*, facilitating movement and access (32%) and government effectiveness/reducing corruption (31%) were considered most important development priorities for West Bank and Gaza. Percentage of Respondents (N=119) Public sector governance/ reform 29% Education 26% Security/stabilization/reconstruction 24% Job creation/employment 24% Social cohesion - Palestinian reconciliation 20% Health 18% Domestic private sector development 16% Social protection 14% Peace with Israel 13% Economic growth 13% Poverty reduction 13% Water and sanitation 10% Movement and access improvement 8% Infrastructure 8% Energy 7% Trade and exports 6% Anti corruption 6% Law and justice 4% Rural development 4% Gender 3% Equality of opportunity 3% Local governance and institutions 3% Agricultural development 3% Food security 3% Environmental sustainability 3% Foreign direct investment 3% "Listed below are a number of development priorities in West Bank and Gaza. Please identify which of the following you consider the most important development priorities in West Bank and Gaza? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’09 survey. 11 The World Bank West Bank and Gaza Country Survey 2013 IV. General Issues Facing West Bank and Gaza (continued) What Would Contribute Most to Reducing Poverty  In the FY ’09 country survey*, respondents indicated that facilitating movement and access (42%) would contribute most to poverty reduction in West Bank and Gaza. Percentage of Respondents (N=119) Economic growth 49% Job creation/employment 42% Domestic private sector development 29% Security/stabilization/reconstruction 22% Education 21% Social protection 18% Movement and access improvement 14% Anti corruption 13% Agricultural development 13% Public sector governance/ reform 11% Equality of opportunity 9% Infrastructure 8% Rural development 6% Natural resource management 5% Trade and exports 5% Food security 4% Civil society development 4% Information and communications technology 3% Health 3% Gender 3% “Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in West Bank and Gaza? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’0 9 survey. 12 The World Bank West Bank and Gaza Country Survey 2013 IV. General Issues Facing West Bank and Gaza (continued) What Would Contribute Most to Generating Economic Growth  In the FY ’09 country survey*, respondents indicated that easing movement and access restrictions (54%) would contribute most to economic growth in West Bank and Gaza. Percentage of Respondents (N=119) Domestic private sector development 41% Movement and access improvement 32% Security/stabilization/reconstruction 22% Peace with Israel 22% Job creation/employment 20% Trade and exports 18% Foreign direct investment 16% Education 14% Public sector governance/ reform 13% Anti corruption 13% Infrastructure 13% Agricultural development 11% Natural resource management 9% Rural development 8% Energy 8% Transport 6% Equality of opportunity 6% Information and communications technology 4% Law and justice 4% Global/regional integration 3% Regional conflict and tensions 3% Water and sanitation 3% “Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in West Bank and Gaza? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’09 survey. 13 The World Bank West Bank and Gaza Country Survey 2013 V. Overall Attitudes toward the World Bank Where the World Bank Should Focus its Resources  In the FY ’09 country survey*, respondents felt that it would be most productive for the Bank to focus most of its resources on government effectiveness/governance (21%) in West Bank and Gaza. Percentage of Respondents (N=119) Public sector governance/ reform 29% Education 29% Economic growth 26% Poverty reduction 23% Domestic private sector development 18% Infrastructure 17% Job creation/employment 16% Agricultural development 16% Security/stabilization/reconstruction 14% Health 14% Social protection 13% Water and sanitation 8% Trade and exports 8% Rural development 8% Energy 7% Local governance and institutions 6% Natural resource management 5% Civil society development 4% Anti corruption 4% Transport 4% Foreign direct investment 3% Food security 3% Law and justice 3% Environmental sustainability 3% Information and communications technology 3% Equality of opportunity 3% Regulatory framework 3% Financial markets 3% “When thinking about how the World Bank can have the most impact on development results in West Bank and Gaza, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in West Bank and Gaza? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’09 survey. 14 The World Bank West Bank and Gaza Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  Across all respondents, ratings of the World Bank’s overall effectiveness in West Bank and Gaza received a mean rating of 5.7; this was significantly lower than the mean ratings received in the FY ’09 country survey (6.4) and the FY ’03 country survey (6.4).  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the World Bank’s overall effectiveness in West Bank and Gaza. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 Office of President/ Prime Minister/ Minister 6.3 Local Gov. 6.3 Other 6.2 Bilateral/ Multilateral Agency 6.1 PMU/ Consultant/ Contractor on Bank project 6.0 CSO 5.9 Employee of a Ministry/ Ministerial Dep/ 5.5 Implementation Agency Academia/ Research institute/ Think tank 5.1 Private sector/ Financial sector/ Private bank 4.4 Media 4.2 “Overall, please rate your impression of the World Bank’s effectiveness in West Bank and Gaza, on a ten point scale." (1-"Not effective at all", 10-"Very effective") 15 The World Bank West Bank and Gaza Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  Consultants/contractors working on Bank-supported projects/programs and respondents from PMUs and local governments gave the highest ratings for the World Bank helping achieve development results in West Bank and Gaza, whereas respondents from the private sector/ financial sector/private banks and the media gave significantly lower ratings.  Respondents across all geographic areas gave statistically similar ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 5.4 Local Gov. 6.7 PMU/ Consultant/ Contractor on Bank project 6.2 Office of President/ Prime Minister/ Minister 5.7 Other 5.6 Bilateral/ Multilateral Agency 5.6 Employee of a Ministry/ Ministerial Dep/ 5.5 Implementation Agency CSO 5.5 Academia/ Research institute/ Think tank 4.4 Private sector/ Financial sector/ Private bank 4.1 Media 3.3 “To what extent does the World Bank's work help to achieve development results in West Bank and Gaza, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 16 The World Bank West Bank and Gaza Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents across all stakeholder groups and geographic areas gave statistically similar ratings for the World Bank’s staff being well prepared to help West Bank and Gaza solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 Office of President/ Prime Minister/ Minister 7.2 PMU/ Consultant/ Contractor on Bank project 6.9 Local Gov. 6.8 Bilateral/ Multilateral Agency 6.5 CSO 6.4 Other 6.1 Media 5.5 Employee of a Ministry/ Ministerial Dep/ 5.3 Implementation Agency Academia/ Research institute/ Think tank 4.8 Private sector/ Financial sector/ Private bank 4.0 "To what extent do you believe the World Bank’s staff is well prepared to help West Bank and Gaza solve its most complicated development challenges, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 17 The World Bank West Bank and Gaza Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value  Respondents in the FY ’09 country survey* indicated that the World Bank’s greatest values to West Bank and Gaza were the Bank’s knowledge (38%) and the financial resources (35%). Percentage of Respondents (N=118) Financial resources: policy based lending / 25% 15% 40% budget support to the Government Financial resources: investment lending 27% 7% 34% Technical assistance 14% 13% 27% Training/capacity building 8% 14% 22% Strategy formulation 4% 11% 16% Donor coordination 8% 8% 16% Policy advice 3% 9% 12% Studies/analyses 3% 9% 12% Mobilizing third party financial resources 5% 5% 10% Linkage to non-Bank expertise 2% 5% 7% Data 3% Convening/facilitating 3% Greatest value Second greatest value Other 1% “When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in West Bank and Gaza?” (Respondents chose from a list.) * Not all of the response options provided in the FY ’1 3 survey were provided in the FY ’09 survey. 18 The World Bank West Bank and Gaza Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  In the FY ’09 country survey*, being too influenced by the US (37%) and being too bureaucratic in its operational policies and procedures (34%) were considered the Bank’s greatest weaknesses in its work in West Bank and Gaza. Percentage of Respondents (N=119) Not adequately sensitive to political/social 33% realities in West Bank and Gaza Not enough public disclosure of its work 23% Imposing technocratic solutions without regard to 18% political realities World Bank processes too slow and complex 16% Too bureaucratic in its operational policies and 13% procedures Not willing to honestly criticize policies and 12% reform efforts in the country Too influenced by developed countries 12% Not exploring alternative policy options 10% Not collaborating enough with non-state actors 9% Not focused enough on issues that are unique to 8% post-conflict countries Inadequate number of World Bank staff members 8% located in the country Staff too inaccessible 7% Arrogant in its approach 7% Other 5% Not aligned with country priorities 3% Not aligned with other donors’ work 2% Its advice and strategies do not lend themselves 2% to practical problem solving “Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in West Bank and Gaza? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’09 survey. 19 The World Bank West Bank and Gaza Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=119) Political pressures and obstacles 31% The Government works inefficiently 30% Ongoing conflict and instability 29% Lack of/inadequate levels of capacity in 17% Government The World Bank is not sensitive enough to 16% political/social realities on the ground Reforms are not well thought out in light of 16% country challenges There is not an adequate level of citizen/civil 15% society participation The World Bank works too slowly 13% The World Bank does not do adequate follow 11% through/follow-up Inadequate funding 9% Poor donor coordination 8% Other 2% “When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 20 The World Bank West Bank and Gaza Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Infrastructure 6.1 Water and sanitation 6.0 Local governance and institutions 5.9 Regulatory framework 5.9 Public sector governance/ reform 5.6 Information and communications technology 5.5 Environmental sustainability 5.5 Urban development 5.5 Gender 5.5 Education 5.5 Health 5.3 Poverty reduction 5.3 Civil society development 5.2 Domestic private sector development 5.2 Social protection 5.0 Energy 5.0 Rural development 5.0 Economic growth 5.0 Trade and exports 4.9 Equality of opportunity 4.8 Job creation/employment 4.8 Stabilization/reconstruction 4.8 Anti corruption 4.7 Foreign direct investment 4.7 Financial markets 4.6 Movement and access improvement 4.4 (1-"Not effective at all", 10-"Very effective") 21 The World Bank West Bank and Gaza Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents across all stakeholder groups gave statistically similar ratings for the World Bank’s effectiveness across all twenty-six areas of development in West Bank and Gaza. (See Appendix B for full details.)  There were significant differences between geographic locations across three of these twenty-six areas. In all three instances, respondents from Gaza had significantly higher ratings for the Bank’s effectiveness than respondents from Ramallah and other areas in West Bank. Those areas with significant differences between geographic locations were:  “Environmental sustainability”  “Water and sanitation”; and  “Education”.  Responses across all stakeholder groups, geographic locations, and country surveys can be found in the Appendix. 22 The World Bank West Bank and Gaza Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significantly lower ratings for the Bank’s effectiveness compared to respondents in the FY’09 country survey in the following sectors: anti corruption, economic growth, health, domestic private sector development, and social protection. Respondents in this year’s country survey gave significantly lower ratings for the Bank’s effectiveness compared to respondents in the FY’03 country survey in the following sectors: anti corruption, regulatory framework, infrastructure, poverty reduction, gender, economic growth, domestic private sector development, public sector governance/reform, and social protection. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.1 Infrastructure^ 6.5 7.1 5.9 Regulatory framework^ 6.0 6.7 5.6 Public sector governance/ reform^ 6.2 6.4 5.5 Gender^ 5.8 6.5 5.5 Education 6.1 5.7 5.3 Health* 6.3 6.0 5.3 Poverty reduction^ 5.9 6.1 5.2 Domestic private sector development^* 5.9 6.9 5.0 Social protection^* 5.7 6.0 5.0 Economic growth^* 5.7 FY 2013 6.6 FY 2009 4.7 Anti corruption^* 6.1 FY 2003 7.1 (^FY 2013 significantly different from FY 2003; *FY 2013 significantly different from FY 2009.) 23 The World Bank West Bank and Gaza Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in West Bank and Gaza, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-six specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in West Bank and Gaza. The areas determined to be key drivers from these analyses were:  Stabilization/reconstruction;  Equality of opportunity; and  Job creation/employment.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in West Bank and Gaza, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  Stabilization/reconstruction;  Rural development;  Economic growth; and  Job creation/employment. 24 The World Bank West Bank and Gaza Country Survey 2013 VII. World Bank Knowledge and Instruments Knowledge: Frequency of Use Percentage of Respondents (N=115) Weekly 9% Monthly 22% A few times a year 43% Rarely 21% Never 5% “How frequently do you consult World Bank knowledge work and activities in the work you do ?" (Respondents chose from a list.) 25 The World Bank West Bank and Gaza Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Meeting West Bank and Gaza’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the World Bank meets West Bank and Gaza’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 5.5 Office of President/ Prime Minister/ 6.2 Minister Local Gov. 6.2 Bilateral/ Multilateral Agency 6.0 Employee of a Ministry/ Ministerial Dep/ 5.8 Implementation Agency Other 5.7 PMU/ Consultant/ Contractor on Bank 5.6 project CSO 5.4 Academia/ Research institute/ Think tank 5.3 Private sector/ Financial sector/ Private 4.6 bank Media 4.2 “The World Bank meets West Bank and Gaza's needs for knowledge services , on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree") 26 The World Bank West Bank and Gaza Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research  Respondents in the FY ’09 country survey* indicated that it would be most valuable for the Bank to focus its research efforts on education (30%) in West Bank and Gaza. Percentage of Respondents (N=119) Domestic private sector development 28% Public sector governance/ reform 26% Education 24% Poverty reduction 18% Economic growth 18% Job creation/employment 15% Security/stabilization/reconstruction 13% Agricultural development 13% Water and sanitation 11% Energy 11% Social protection 10% Movement and access improvement 9% Infrastructure 9% Foreign direct investment 8% Health 8% Local governance and institutions 8% Trade and exports 7% Anti corruption 6% Regional conflict and tensions 5% Equality of opportunity 4% Information and communications technology 4% Transport 4% Social cohesion 4% Rural development 4% “When thinking about the development challenges in West Bank and Gaza, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’09 survey. 27 The World Bank West Bank and Gaza Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  There were significant stakeholder group differences in their ratings of the World Bank’s knowledge and research effectiveness in providing support for program implementation. Respondents from the office of President/Prime Minister/Minister and local governments gave the highest ratings for the Bank’s effectiveness in this area whereas respondents from the media and academia/research institutes/think tanks gave significantly lower ratings.  Respondents across all geographic locations gave statistically similar ratings for the Bank’s knowledge and research effectiveness in all these areas. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Providing support for program 5.8 implementation Contributing to good policy making 5.7 Enhancing your knowledge and/or skills 5.6 “In West Bank and Gaza, how effective do you believe the World Bank’s knowledge work and activities are at" (1-"Not effective at all", 10-"Very effective") 28 The World Bank West Bank and Gaza Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Qualities  Respondents in this year’s country survey gave significantly lower ratings for the extent to which the Bank’s knowledge work and activities are useful in terms of the work you do compared to respondents in the FY’09 country survey (8.1) and in the FY’03 country survey (8.0). Respondents in this year’s country survey gave significantly lower ratings for the extent to which the Bank’s knowledge work and activities are adaptable to West Bank and Gaza’s specific development challenges and country circumstances compared to respondents in the FY’03 country survey (7.0).  There were significant differences between stakeholder groups across two of these qualities of the World Bank’s knowledge and activities: relevance to West Bank and Gaza’s development priorities and providing feasible recommendations. Employees of ministries/ministerial departments/ implementation agencies gave the highest ratings regarding these two qualities of the Bank’s knowledge and research whereas respondents from the private sector/financial sector/private banks and the media gave significantly lower ratings.  Respondents across all geographic locations gave statistically similar ratings for all the qualities of the Bank’s knowledge work and activities. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are useful in terms of the work you do 6.8 Are source of relevant information on global 6.7 good practices Are accessible 6.7 Are appropriately translated 6.6 Are adequately disseminated 6.2 Include appropriate level of stakeholder 6.1 involvement during preparation Are adaptable to West Bank and Gaza’s specific development challenges and country 6.1 circumstances¹ Provide feasible recommendations 6.0 Are relevant to West Bank and Gaza’s 5.9 development priorities Are timely 5.9 “In West Bank and Gaza, to what extent do you believe that the World Bank’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 29 The World Bank West Bank and Gaza Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Contribution (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in West Bank and Gaza. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 Local Gov. 7.3 PMU/ Consultant/ Contractor on Bank 6.6 project Office of President/ Prime Minister/ 6.3 Minister Employee of a Ministry/ Ministerial Dep/ 6.2 Implementation Agency Private sector/ Financial sector/ Private 6.0 bank Bilateral/ Multilateral Agency 5.9 CSO 5.7 Other 5.6 Academia/ Research institute/ Think tank 5.5 Media 4.7 “Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country, on a ten point scale? (1-"Not significant at all", 10-"Very significant") 30 The World Bank West Bank and Gaza Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Technical Quality (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the technical quality of the World Bank’s knowledge work and activities in West Bank and Gaza. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 Local Gov. 7.7 Bilateral/ Multilateral Agency 7.1 Other 7.1 Office of President/ Prime Minister/ 7.0 Minister PMU/ Consultant/ Contractor on Bank 7.0 project CSO 7.0 Employee of a Ministry/ Ministerial Dep/ 6.9 Implementation Agency Private sector/ Financial sector/ Private 6.6 bank Academia/ Research institute/ Think tank 6.2 Media 5.5 “Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale?" (1-"Very low technical quality", 10-"Very high technical quality") 31 The World Bank West Bank and Gaza Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Instruments: Most Effective Percentage of Respondents (N=119) Investment lending 37% Capacity development 35% Policy based lending / budget support to the 30% Government Technical assistance 24% Co-financing arrangements 19% Trust Fund management 15% Knowledge products/services 11% Don’t know 10% Sector-wide approaches 8% Emergency Recovery lending 5% Other 2% “Which World Bank instruments do you believe are the MOST effective in reducing poverty in West Bank and Gaza? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 32 The World Bank West Bank and Gaza Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Instruments: Meeting West Bank and Gaza’s Needs (Indicator Question)  Respondents from the bilateral/multilateral agencies tended to have the highest levels of agreement that the World Bank’s financial instruments meet West Bank and Gaza’s needs, whereas respondents from the private sector/financial sector/private banks and the media had significantly lower levels of agreement.  Respondents across all geographic locations had statistically similar levels of agreement that the Bank’s financial instruments meet West Bank and Gaza’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 5.0 Bilateral/ Multilateral Agency 5.8 PMU/ Consultant/ Contractor on Bank 5.7 project Office of President/ Prime Minister/ 5.7 Minister Employee of a Ministry/ Ministerial Dep/ 5.5 Implementation Agency Local Gov. 5.5 Other 5.3 CSO 4.9 Academia/ Research institute/ Think tank 4.4 Private sector/ Financial sector/ Private 3.2 bank Media 2.7 “The World Bank's financial instruments meet the needs of West Bank and Gaza, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree") 33 The World Bank West Bank and Gaza Country Survey 2013 VIII. How the World Bank Operates The World Bank’s Work in West Bank and Gaza  Respondents in this year’s country survey had significantly lower levels of agreement that the World Bank plays a relevant role in the country’s development, that the Bank’s work is aligned with respondents’ perceived development priorities, and that the World Bank supports programs and strategies that are realistic for West Bank and Gaza compared to respondents in the FY ’03 country survey (6.5, 6.0, and 6.3, respectively). Respondents in this year’s country survey had significant lower levels of agreement that World Bank plays a relevant role in the country’s development in West Bank and Gaza compared to respondents from the FY ’09 country survey (6.1).  There were significant stakeholder group differences in their levels of agreement that the World Bank supports programs and strategies that are realistic for West Bank and Gaza. Respondents from the office of the President/Prime Minister/Minister and ministries/ministerial departments/implementation agencies tended to have the highest levels of agreement, whereas respondents from the private sector/ financial sector/private banks, academia/research institutes/think tanks and the media tended to have significantly lower levels of agreement.  Respondents across all geographic locations had statistically similar levels of agreement with all of these statements. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank supports programs and 5.5 strategies that are realistic for West Bank and 5.9 Gaza^ 6.3 Overall the World Bank currently plays a 5.5 relevant role in development in West Bank and 6.1 Gaza^*¹ 6.5 The World Bank’s work is aligned with what I 5.2 FY 2013 consider the development priorities for West 5.7 FY 2009 Bank and Gaza^ 6.0 FY 2003 “To what extent do you agree with the following statements about the World Bank’s work in West Bank and Gaza, on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") (^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY09 country surveys.) 1 Indicator Question 34 The World Bank West Bank and Gaza Country Survey 2013 VIII. How the World Bank Operates (continued) Building/Strengthening Country Systems in West Bank and Gaza (Indicator Question)  Respondents from PMUs, consultants/contractors working on Bank-supported projects/programs and employees of ministries, ministerial departments/implantation agencies tended to have the highest levels of agreement that the World Bank helps to build/strengthen existing country systems in West Bank and Gaza, whereas respondents from the private sector/financial sector/private banks and the media had significantly lower levels of agreement.  Respondents across all geographic locations had statistically similar levels of agreement that the Bank helps to build/strengthen existing country systems in West Bank and Gaza. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.0 PMU/ Consultant/ Contractor on Bank project 6.9 Employee of a Ministry/ Ministerial Dep/ 6.9 Implementation Agency Office of President/ Prime Minister/ Minister 6.7 Local Gov. 6.5 CSO 6.1 Other 6.0 Bilateral/ Multilateral Agency 5.8 Academia/ Research institute/ Think tank 5.0 Private sector/ Financial sector/ Private bank 4.6 Media 3.7 “To what extent does the World Bank help to build/strengthen existing country systems in West Bank and Gaza, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 35 The World Bank West Bank and Gaza Country Survey 2013 VIII. How the World Bank Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly lower levels of agreement that the Bank effectively monitors and evaluates projects and programs it supports and that the Bank disburses funds promptly compared to respondents from the FY’09 country survey (7.5 and 6.5, respectively). Respondents in this year’s country survey had significantly lower levels of agreement that the Bank disburses funds promptly, that the Bank effectively monitors and evaluates projects and programs it supports, and that the Bank increases West Bank and Gaza’s institutional capacity compared to respondents from the FY’03 country survey (6.8, 7.7, and 7.2, respectively). Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank treats clients and stakeholders 7.2 7.2 in West Bank and Gaza with respect 7.7 The World Bank effectively monitors and 6.8 evaluates the projects and programs it 7.5 supports^* 7.7 The World Bank provides effective 6.5 implementation support The World Bank's teams and visits are well 6.5 coordinated Where country systems are adequate, the 6.4 World Bank makes appropriate use of them¹ The World Bank ensures consistency and 6.4 continuity through staff changes Working with the World Bank increases West 6.4 6.9 Bank and Gaza's institutional capacity^ 7.2 The World Bank's approvals and reviews are 5.9 done in a timely fashion FY 2013 FY 2009 The World Bank's “Safeguard Policy” 5.8 FY 2003 requirements are reasonable The World Bank imposes reasonable conditions 5.6 on its lending 5.5 The World Bank disburses funds promptly^* 6.5 6.8 “To what extent do you agree/disagree with the following statements, on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") (^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY09 country surveys.) 1 Indicator Question 36 The World Bank West Bank and Gaza Country Survey 2013 VIII. How the World Bank Operates (continued) Overall Perceptions (continued)  There were significant stakeholder group differences in their levels of agreement that the Bank disburses funds promptly and that the Bank’s approvals and reviews are done in a timely fashion. For the most part, respondents from local governments tended to have the highest levels of agreement, whereas respondents from the media tended to have significantly lower levels of agreement.  There were significant differences between geographic locations in their levels of agreement that the Bank treats clients and stakeholders in West Bank and Gaza with respect and that the Bank increases West Bank and Gaza’s institutional capacity. For the most part, respondents from Gaza tended to have the highest levels of agreements, whereas respondents from Ramallah tended to have the lowest levels of agreement. For the indicator question, respondents from all geographic areas had statistically similar levels of agreement that where country systems are adequate, the Bank makes appropriate use of them. 37 The World Bank West Bank and Gaza Country Survey 2013 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Respondents from this year’s country survey had significantly lower ratings for the Bank’s flexibility in terms of changing country circumstances compared to respondents from the FY ’09 survey (6.2). Respondents from this year’s country survey had significantly lower ratings for the Bank’s straightforwardness and honesty compared to respondents from the FY ’03 survey (7.8).  Respondents across all stakeholder groups gave statistically similar ratings for all aspects of the World Bank as an effective development partner.  There were significant differences across geographic locations in their ratings for the World Bank’s following through over time as an effective development partner. Respondents from Gaza tended to have the highest ratings, whereas respondents from other areas of West Bank tended to significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government¹ 7.0 Collaboration with other donors¹ 7.0 Straightforwardness and honesty^ 6.8 Follow through over time 6.6 Openness¹ 6.1 Staff accessibility 6.1 Collaboration with groups outside of the 6.0 Government¹ Responsiveness¹ 5.4 Flexibility (in terms of changing country 5.4 circumstances)* Being inclusive 5.4 Flexibility (in terms of the institution’s 5.2 products and services) “To what extent is the World Bank an effective development partner in West Bank and Gaza in terms of each of the following, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") (^ FY 2013 significantily different from FY 2003; * FY 2013 significantily different from FY 2009.) 1 Indicator Question 38 The World Bank West Bank and Gaza Country Survey 2013 VIII. How the World Bank Operates (continued) The World Bank is Adequately Staffed in West Bank and Gaza Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All respondents 6.4 “To what extent do you believe the World Bank is adequately staffed in West Bank and Gaza , on on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 39 The World Bank West Bank and Gaza Country Survey 2013 IX. The Future Role of the World Bank in West Bank and Gaza Role Significance Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.6 “How significant a role do you believe the Bank SHOULD play in West Bank and Gaza’s development in the near future, on a ten point scale?" (1-"Not significant at all", 10-"Very significant role") Making the World Bank of Greater Value  Respondents in the FY ’09 country survey* indicated the World Bank should reduce the complexity of obtaining Bank financing (35%) to make itself of greater value. Percentage of Respondents (N=119) Reach out more to groups outside of government 33% Reduce the complexity of obtaining World Bank 29% financing Improve the quality of its experts as related to 24% West Bank and Gaza’s specific challenges Work faster 17% Improve the competitiveness of its financing 13% compared to markets Ensure greater selectivity in its work 13% Provide more adequate data/knowledge/statistics/figures on West Bank 13% and Gaza’s economy Offer more innovative knowledge services 12% Offer more innovative financial products 12% Focus primarily on advocacy issues 10% Other 4% Increase the level of World Bank staffing in West 3% Bank and Gaza’s office “Which of the following SHOULD the World Bank do to make itself of greater value in West Bank and Gaza? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’09 survey. 40 The World Bank West Bank and Gaza Country Survey 2013 IX. The Future Role of the World Bank in West Bank and Gaza (continued) Collaborating with Stakeholders in West Bank and Gaza  Respondents in the FY '09 country survey* indicated the World Bank should work more with the private sector (45%) and the national government (41%) to ensure better development results in West Bank and Gaza.  Although majority of respondents from most stakeholder groups indicated that the World Bank should collaborate more with the private sector and local governments in West Bank and Gaza, respondents from CSOs indicated that the Bank should collaborate more with NGOs and respondents from the media indicated that the Bank should collaborate more with NGOs and the media. Percentage of Respondents (N=119) Private sector 44% Local Government 31% Academia/think tanks/research institutes 29% NGOs 25% Beneficiaries 13% Donor community 12% Regional organizations 12% Foundations 9% UN agencies 8% Media 6% Parliament 4% Faith based organizations 3% Other 3% “In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’1 3 survey were provided in the FY ’09 survey. Influencing the Global Development Agenda Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 “To what extent do you believe that the World Bank SHOULD seek to influence the global development agenda?" (1 - "To no degree at all", 10 - "To a very significant degree") 41 The World Bank West Bank and Gaza Country Survey 2013 IX. The Future Role of the World Bank in West Bank and Gaza (continued) The World Bank Playing a Leading Role among International Partners in West Bank and Gaza Percentage of Respondents (N=119) Economic growth 42% Building capacity of state institutions 36% Investing in national infrastructure 33% Encouraging private sector investment 28% Strengthening public financial management 26% Generating jobs 25% Ensuring legal and institutional reforms 23% Modernizing and developing the education system 17% Building social safety nets 16% Improving livelihoods 10% Improving health services 8% Increasing access to basic services 8% Increasing social cohesion 3% Strengthening public safety and security mechanisms 3% “Which THREE areas below would benefit most from the World Bank playing a leading role among international partners West Bank and Gaza?" (Respondents chose from a list. Responses combined.) 42 The World Bank West Bank and Gaza Country Survey 2013 IX. The Future Role of the World Bank in West Bank and Gaza (continued) West Bank and Gaza Benefiting from Other Donors Percentage of Respondents (N=119) Investing in national infrastructure 35% Generating jobs 32% Building capacity of state institutions 29% Improving health services 27% Improving livelihoods 19% Increasing access to basic services 18% Encouraging private sector investment 17% Economic growth 17% Ensuring legal and institutional reforms 15% Modernizing and developing the education system 13% Strengthening public financial management 12% Building social safety nets 12% Strengthening public safety and security mechanisms 10% Increasing social cohesion 7% “Which THREE areas below would benefit most from other donors playing a leading role among international partners in West Bank and Gaza?" (Respondents chose from a list. Responses combined.) 43 The World Bank West Bank and Gaza Country Survey 2013 X. Communication and Openness Information Sources  Respondents from the FY ’09 survey* indicated that they got most of their information about the economic and social development issues in West Bank and Gaza from the Internet (54%), the World Bank website (47%) and the local newspapers (44%). Percentage of Respondents (N=119) Internet 70% Local newspapers 36% Social media 17% Periodicals 15% International television 11% Local television 8% International newspapers 8% Blogs 8% Local radio 7% Instant messaging 3% Mobile phones 2% Other 1% “How do you get most of your information about economic and social development issues in West Bank and Gaza? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’1 3 survey were provided in the FY ’09 survey. 44 The World Bank West Bank and Gaza Country Survey 2013 X. Communication and Openness (continued) Information Sources (continued) Percentage of Respondents (N=119) World Bank website 46% World Bank seminars/workshops/conferences 32% World Bank publications and other written 32% materials e-newsletters 26% Direct contact with World Bank 24% Social media 10% Blogs 4% Instant messaging 3% Mobile phones 3% “How would you prefer to receive information from the World Bank? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 45 The World Bank West Bank and Gaza Country Survey 2013 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=109) Yes 33% No 67% “Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?” Percentage of Respondents (N=101) Yes 20% No 80% “Have you requested information from the World Bank on its activities in the past year?" Percentage of Respondents (N=28) Yes 71% No 29% “Were you able to obtain this information?” 46 The World Bank West Bank and Gaza Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank data more currently 6.2 than I did a few years ago “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Internet Access Percentage of Respondents (N=109) Yes 96% No 4% “Do you have access to the Internet?” Percentage of Respondents (N=107) High speed 91% Dial-up 9% “Which Internet connection do you use primarily when visiting a World Bank website?” 47 The World Bank West Bank and Gaza Country Survey 2013 X. Communication and Openness (continued) Website Usage Percentage of Respondents (N=110) Yes 82% No 18% “Do you use/have you used the World Bank website?”  Respondents from bilateral/multilateral agencies, CSOs and other organizations tended to use the World Bank's country website, whereas respondents from PMUs, consultants/contractors working on Bank-supported projects/programs, employees of the office of President/Prime minister/Minister and the media tended to use the World Bank's main website. Percentage of Respondents (N=105) The World Bank's country website 51% The World Bank's main website 49% “Which do you primarily use ?” 48 The World Bank West Bank and Gaza Country Survey 2013 X. Communication and Openness (continued) Website Evaluation Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the World Bank websites easy to 6.9 navigate I find the information on the World Bank’s 7.1 websites useful “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Information Sharing  Employees of ministries/ministerial departments/implementation agencies and respondents from the private sector/financial sector/private banks tended to have the highest levels of agreement that the World Bank is responsive to their information requests and inquiries, whereas respondents from CSOs and the media tended to have significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World 7.0 Bank I know how to find it The World Bank is responsive to my 6.9 information requests and inquiries “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) 49 The World Bank West Bank and Gaza Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 51 B. Responses to All Questions by Stakeholder Groups ..................... 68 C. Responses to All Questions by Geographic Location .................... 88 D. Responses to All Questions by Year............................................ 102 E. Indicator Questions as a Function of Exposure to the Bank........ 105 F. World Bank Survey ‘13–West Bank and Gaza Questionnaire ..... 106 50 The World Bank West Bank and Gaza Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=119) A. General Issues Facing West Bank and Gaza Percentage of Respondents 1. In general would you say that West Bank and Gaza is headed in...? (N=118) The right direction 9.3% The wrong direction 59.3% Not sure 31.4% 2. Listed below are a number of development priorities in West Bank and Gaza. Please identify which of the following you consider the most important development priorities in West Bank and Gaza? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=119) Public sector governance/ reform 29.4% Education 26.1% Security/stabilization/reconstruction 23.5% Job creation/employment 23.5% Social cohesion - Palestinian reconciliation 20.2% Health 18.5% Domestic private sector development 16.0% Social protection 14.3% Peace with Israel 13.4% Economic growth 13.4% Poverty reduction 12.6% Water and sanitation 10.1% Movement and access improvement 8.4% Infrastructure 7.6% Energy 6.7% Trade and exports 5.9% Anti corruption 5.9% Law and justice 4.2% Rural development 4.2% Gender 3.4% Equality of opportunity 3.4% Local governance and institutions 3.4% Agricultural development 3.4% Food security 2.5% Environmental sustainability 2.5% Foreign direct investment 2.5% Global/regional integration 1.7% Urban development 1.7% Information and communications technology 1.7% Transport 0.8% Civil society development 0.8% Climate change 0.8% Regulatory framework 0.8% Regional conflict and tensions 0.8% Financial markets 0.8% Disaster management 0.8% Crime and violence 0.0% Communicable/non-communicable diseases 0.0% Natural resource management 0.0% 51 The World Bank West Bank and Gaza Country Survey 2013 A. General Issues Facing West Bank and Gaza (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in West Bank Percentage of Respondents and Gaza? (Choose no more than THREE) (Responses Combined; N=119) Economic growth 48.7% Job creation/employment 42.0% Domestic private sector development 29.4% Security/stabilization/reconstruction 21.8% Education 21.0% Social protection 17.6% Movement and access improvement 14.3% Anti corruption 13.4% Agricultural development 12.6% Public sector governance/ reform 10.9% Equality of opportunity 9.2% Infrastructure 8.4% Rural development 5.9% Natural resource management 5.0% Trade and exports 5.0% Food security 4.2% Civil society development 4.2% Information and communications technology 3.4% Health 3.4% Gender 2.5% Urban development 1.7% Local governance and institutions 1.7% Social cohesion 1.7% Regional conflict and tensions 1.7% Law and justice 1.7% Water and sanitation 0.8% Foreign direct investment 0.8% Energy 0.8% Disaster management 0.8% Global/regional integration 0.8% Transport 0.8% Financial markets 0.8% Climate change 0.0% Regulatory framework 0.0% Crime and violence 0.0% Communicable/non-communicable diseases 0.0% Environmental sustainability 0.0% 52 The World Bank West Bank and Gaza Country Survey 2013 A. General Issues Facing West Bank and Gaza (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating Percentage of Respondents economic growth in West Bank and Gaza? (Choose no more than THREE) (Responses Combined; N=119) Domestic private sector development 41.2% Movement and access improvement 31.9% Security/stabilization/reconstruction 21.8% Peace with Israel 21.8% Job creation/employment 20.2% Trade and exports 17.6% Foreign direct investment 16.0% Education 14.3% Public sector governance/ reform 13.4% Anti corruption 12.6% Infrastructure 12.6% Agricultural development 10.9% Natural resource management 9.2% Rural development 8.4% Energy 7.6% Transport 5.9% Equality of opportunity 5.9% Information and communications technology 4.2% Law and justice 4.2% Global/regional integration 3.4% Regional conflict and tensions 2.5% Water and sanitation 2.5% Gender 1.7% Social protection 1.7% Financial markets 1.7% Urban development 0.8% Health 0.8% Social cohesion 0.8% Food security 0.8% Civil society development 0.8% Climate change 0.0% Disaster management 0.0% Regulatory framework 0.0% Communicable/non-communicable diseases 0.0% Environmental sustainability 0.0% Local governance and institutions 0.0% Crime and violence 0.0% B. Overall Attitudes toward the World Bank Familiarity N Mean SD 1. How familiar are you with the work of the World Bank in West Bank and 118 6.73 2.14 Gaza, on a ten-point scale? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness in West Bank and Gaza, on a ten-point scale. (1-Not effective at all, 10-Very 117 5.74 1.98 effective) 53 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Staff Preparedness N Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared to help West Bank and Gaza solve its most complicated development challenges, on 110 6.00 2.24 a ten-point scale? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank can have the most impact on development results in West Bank and Gaza, in which sectoral areas do you believe the World Bank should focus most of its attention and Percentage of Respondents resources in West Bank and Gaza? (Choose no more than THREE) (Responses Combined; N=119) Public sector governance/ reform 29.4% Education 28.6% Economic growth 26.1% Poverty reduction 22.7% Domestic private sector development 18.5% Infrastructure 16.8% Job creation/employment 16.0% Agricultural development 16.0% Security/stabilization/reconstruction 14.3% Health 14.3% Social protection 12.6% Water and sanitation 8.4% Trade and exports 8.4% Rural development 7.6% Energy 6.7% Local governance and institutions 5.9% Natural resource management 5.0% Civil society development 4.2% Anti corruption 4.2% Transport 4.2% Foreign direct investment 3.4% Food security 3.4% Law and justice 3.4% Environmental sustainability 2.5% Information and communications technology 2.5% Equality of opportunity 2.5% Regulatory framework 2.5% Financial markets 2.5% Global/regional integration 1.7% Gender 1.7% Urban development 1.7% Regional conflict and tensions 0.8% Communicable/non-communicable diseases 0.8% Crime and violence 0.0% Social cohesion 0.0% Climate change 0.0% Disaster management 0.0% 54 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=118) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in West Bank and Gaza? Value Value Combined Financial resources: policy based lending / budget support to the 25.4% 14.8% 40.2% Government Financial resources: investment lending 27.1% 7.0% 34.1% Technical assistance 13.6% 13.0% 26.6% Training/capacity building 7.6% 13.9% 21.5% Strategy formulation 4.2% 11.3% 15.5% Donor coordination 7.6% 7.8% 15.5% Policy advice 3.4% 8.7% 12.1% Studies/analyses 2.5% 8.7% 11.2% Mobilizing third party financial resources 5.1% 5.2% 10.3% Linkage to non-Bank expertise 1.7% 5.2% 6.9% Data 0.0% 2.6% 2.6% Convening/facilitating 0.8% 1.7% 2.6% Other 0.8% 0.0% 0.8% 6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in West Bank and Gaza? (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=119) Not adequately sensitive to political/social realities in West Bank and Gaza 32.8% Not enough public disclosure of its work 22.7% Imposing technocratic solutions without regard to political realities 17.6% World Bank processes too slow and complex 16.0% Too bureaucratic in its operational policies and procedures 12.6% Not willing to honestly criticize policies and reform efforts in the country 11.8% Too influenced by developed countries 11.8% Not exploring alternative policy options 10.1% Not collaborating enough with non-state actors 9.2% Not focused enough on issues that are unique to post-conflict countries 8.4% Inadequate number of World Bank staff members located in the country 7.6% Staff too inaccessible 6.7% Arrogant in its approach 5.9% Other 5.0% Not aligned with country priorities 2.5% Not aligned with other donors’ work 1.7% Its advice and strategies do not lend themselves to practical problem 1.7% solving The credibility of its knowledge/data 0.0% Not client focused 0.0% 55 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in West Bank and Gaza? (Choose no more than TWO) (Responses Combined; N=119) Investment lending 37.0% Capacity development 35.3% Policy based lending / budget support to the Government 30.3% Technical assistance 23.5% Co-financing arrangements 19.3% Trust Fund management 15.1% Knowledge products/services 10.9% Don’t know 10.1% Sector-wide approaches 8.4% Emergency Recovery lending 5.0% Other 1.7% Global Development Agenda N Mean SD 8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods”? (1-To no degree at all, 10-To 107 6.91 2.00 a very significant degree) 9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better Percentage of Respondents development results there? (Choose no more than TWO) (Responses Combined; N=119) Private sector 43.7% Local Government 31.1% Academia/think tanks/research institutes 28.6% NGOs 25.2% Beneficiaries 13.4% Donor community 11.8% Regional organizations 11.8% Foundations 9.2% UN agencies 7.6% Media 5.9% Parliament 4.2% Faith based organizations 2.5% Other 1.7% Emerging donors 0.0% 56 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s Level of Agreement work in West Bank and Gaza, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. Overall the World Bank currently plays a relevant role in development in West 114 5.46 2.12 Bank and Gaza 11. The World Bank’s work is aligned with what I consider the development priorities 115 5.24 2.13 for West Bank and Gaza 12. The World Bank supports programs and strategies that are realistic for West Bank 114 5.51 2.13 and Gaza 13. The World Bank treats clients and stakeholders in West Bank and Gaza with 109 7.24 2.18 respect To what extent is the World Bank an effective development partner in West Bank Degree and Gaza in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N Mean SD 14. Responsiveness 112 5.42 1.94 15. Flexibility (in terms of the institution’s products and services) 105 5.15 1.96 16. Flexibility (in terms of changing country circumstances) 111 5.40 1.96 17. Being inclusive 111 5.35 2.07 18. Openness (sharing data and other information) 114 6.13 2.26 19. Staff accessibility 108 6.11 2.19 20. Straightforwardness and honesty 111 6.85 1.99 21. Collaboration with groups outside of the Government (e.g., NGOs, academia, 103 6.05 2.00 private sector) 22. Collaboration with the Government 108 6.97 1.91 23. Collaboration with other donors 99 6.96 1.90 24. Follow through over time 99 6.56 2.05 25. When World Bank assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=119) Political pressures and obstacles 31.1% The Government works inefficiently 30.3% Ongoing conflict and instability 29.4% Lack of/inadequate levels of capacity in Government 16.8% The World Bank is not sensitive enough to political/social realities on the 16.0% ground Reforms are not well thought out in light of country challenges 16.0% There is not an adequate level of citizen/civil society participation 15.1% The World Bank works too slowly 13.4% The World Bank does not do adequate follow through/follow-up 10.9% Inadequate funding 9.2% Poor donor coordination 7.6% Other 0.8% 57 The World Bank West Bank and Gaza Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in West Bank and Gaza, on a ten point scale? (1-Not effective at all, 10-Very effective) N Mean SD 1. Anti corruption 99 4.69 2.23 2. Information and communications technology 92 5.54 1.78 3. Urban development 98 5.51 1.87 4. Environmental sustainability 94 5.51 2.05 5. Regulatory framework 101 5.85 2.00 6. Infrastructure 102 6.07 1.90 7. Poverty reduction 105 5.28 2.02 8. Gender 92 5.50 2.08 9. Domestic private sector development 94 5.18 1.90 10. Foreign direct investment 80 4.66 2.23 11. Local governance and institutions 97 5.87 1.84 12. Water and sanitation 95 6.04 2.00 13. Trade and exports 85 4.94 1.93 14. Economic growth 101 4.97 1.91 15. Energy 90 5.01 2.05 16. Public sector governance/ reform 99 5.61 2.11 17. Job creation/employment 103 4.79 1.87 18. Financial markets 78 4.64 2.08 19. Equality of opportunity 85 4.84 2.12 20. Health 92 5.35 1.87 21. Rural development 90 4.98 1.99 22. Movement and access improvement 95 4.39 2.11 23. Education 101 5.50 1.99 24. Civil society development 93 5.24 2.05 25. Stabilization/reconstruction 96 4.75 2.22 26. Social protection 94 5.03 2.21 58 The World Bank West Bank and Gaza Country Survey 2013 C. World Bank Effectiveness and Results (continued) Achieving Development Results N Mean SD 27. To what extent does the World Bank’s work help to achieve development results in West Bank and Gaza, on a ten point scale? 113 5.41 1.79 (1-To no degree at all, 10-To a very significant degree) Build/Strengthen Existing Country Systems N Mean SD 28. To what extent does the World Bank help to build/strengthen existing country systems in West Bank and Gaza? 108 6.01 1.89 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in West Bank and Gaza, on a ten point scale? (1-Strongly disagree, 10- Strongly agree) N Mean SD 29. The World Bank’s financial instruments meet the needs of West Bank and 111 5.02 1.99 Gaza 30. The World Bank meets West Bank and Gaza’s needs for knowledge services 111 5.50 2.02 D. The World Bank’s Knowledge Work and Activities 1. How frequently do you consult World Bank knowledge work and Percentage of Respondents activities in the work you do? (N=115) Weekly 8.7% Monthly 21.7% A few times a year 43.5% Rarely 20.9% Never 5.2% 59 The World Bank West Bank and Gaza Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) 2. When thinking about the development challenges in West Bank and Gaza, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=119) Domestic private sector development 27.7% Public sector governance/ reform 26.1% Education 23.5% Poverty reduction 18.5% Economic growth 17.6% Job creation/employment 15.1% Security/stabilization/reconstruction 12.6% Agricultural development 12.6% Water and sanitation 10.9% Energy 10.9% Social protection 10.1% Movement and access improvement 9.2% Infrastructure 9.2% Foreign direct investment 8.4% Health 8.4% Local governance and institutions 7.6% Trade and exports 6.7% Anti corruption 5.9% Regional conflict and tensions 5.0% Equality of opportunity 4.2% Information and communications technology 4.2% Transport 4.2% Social cohesion 4.2% Rural development 4.2% Urban development 2.5% Global/regional integration 2.5% Gender 2.5% Financial markets 2.5% Natural resource management 2.5% Food security 2.5% Regulatory framework 2.5% Law and justice 1.7% Civil society development 1.7% Disaster management 0.8% Climate change 0.0% Crime and violence 0.0% Environmental sustainability 0.0% Communicable/non-communicable diseases 0.0% 60 The World Bank West Bank and Gaza Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) In West Bank and Gaza, how effective do you believe the World Bank’s knowledge Level of Effectiveness work and activities are at: (1-Not effective at all, 10-Very effective) N Mean SD 3. Enhancing your knowledge and/or skills 111 5.62 2.14 4. Contributing to good policy making 109 5.69 2.04 5. Providing support for program implementation 106 5.82 2.11 In West Bank and Gaza, to what extent do you believe that the World Bank’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N Mean SD 6. Are timely 107 5.89 1.89 7. Include appropriate level of stakeholder involvement during preparation 109 6.14 2.05 8. Are relevant to West Bank and Gaza’s development priorities 112 5.91 2.03 9. Provide feasible recommendations 108 6.04 2.04 10. Are source of relevant information on global good practices 111 6.73 2.06 11. Are accessible (well written and easy to understand) 109 6.72 2.14 12. Are useful in terms of the work you do 110 6.81 1.90 13. Are adequately disseminated 109 6.21 2.18 14. Are appropriately translated 102 6.59 2.05 15. Are adaptable to West Bank and Gaza’s specific development challenges and 109 6.08 1.88 country circumstances Overall Evaluations N Mean SD 16. Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your country, on 109 5.94 1.81 a ten point scale? (1-Not significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank’s knowledge work and activities, on a ten point scale? 112 6.87 1.74 (1-Very low technical quality, 10-Very high technical quality) 61 The World Bank West Bank and Gaza Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten Level of Agreement point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 1. The World Bank disburses funds promptly 91 5.45 2.22 2. The World Bank effectively monitors and evaluates the projects and programs it 107 6.77 1.81 supports 3. The World Bank's approvals and reviews are done in a timely fashion 103 5.87 1.93 4. The World Bank's "Safeguard Policy" requirements are reasonable 95 5.76 1.99 5. The World Bank imposes reasonable conditions on its lending 87 5.63 2.21 6. Working with the World Bank increases West Bank and Gaza’s institutional 111 6.35 2.24 capacity 7. The World Bank ensures consistency and continuity through staff changes 90 6.42 1.87 8. The World Bank’s teams and visits are well coordinated 99 6.51 2.23 9. Where country systems (e.g., procurement, financial management, etc.) are 86 6.43 2.10 adequate, the World Bank makes appropriate use of them 10. The World Bank provides effective implementation support (i.e., supervision of 100 6.53 1.86 projects) Adequate Staffing N Mean SD 11. To what extent do you believe the World Bank is adequately staffed in West Bank and Gaza, on a ten point scale? (1-To no degree at all, 10-To a very significant 93 6.41 1.90 degree) F. The Future Role of the World Bank in West Bank and Gaza The Bank’s Role N Mean SD 1. How significant a role do you believe the World Bank SHOULD play in West Bank and Gaza’s development in the near future, on a ten point scale? 111 7.62 1.79 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of Percentage of Respondents greater value in West Bank and Gaza? (Choose no more than TWO) (Responses Combined; N=119) Reach out more to groups outside of government 32.8% Reduce the complexity of obtaining World Bank financing 29.4% Improve the quality of its experts as related to West Bank and Gaza’s 23.5% specific challenges Work faster 16.8% Improve the competitiveness of its financing compared to markets 13.4% Ensure greater selectivity in its work 13.4% Provide more adequate data/knowledge/statistics/figures on West Bank 12.6% and Gaza’s economy Offer more innovative knowledge services 11.8% Offer more innovative financial products 11.8% Focus primarily on advocacy issues 10.1% Other 4.2% Increase the level of World Bank staffing in West Bank and Gaza’s office 3.4% 62 The World Bank West Bank and Gaza Country Survey 2013 F. The Future Role of the World Bank in West Bank and Gaza (continued) 3a. Below is a list of development priorities in West Bank and Gaza. Which THREE areas below would benefit most from the World Bank playing a leading role among international partners in West Bank and Gaza? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=119) Economic growth 42.0% Building capacity of state institutions 36.1% Investing in national infrastructure 32.8% Encouraging private sector investment 27.7% Strengthening public financial management 26.1% Generating jobs 25.2% Ensuring legal and institutional reforms 22.7% Modernizing and developing the education system 16.8% Building social safety nets 16.0% Improving livelihoods 10.1% Improving health services 8.4% Increasing access to basic services 7.6% Increasing social cohesion 3.4% Strengthening public safety and security mechanisms 3.4% 3b. Below is a list of development priorities in West Bank and Gaza. Which THREE areas below would benefit most from other donors in West Bank Percentage of Respondents and Gaza? (Choose no more than THREE) (Responses Combined; N=119) Investing in national infrastructure 35.3% Generating jobs 31.9% Building capacity of state institutions 29.4% Improving health services 26.9% Improving livelihoods 19.3% Increasing access to basic services 18.5% Encouraging private sector investment 16.8% Economic growth 16.8% Ensuring legal and institutional reforms 15.1% Modernizing and developing the education system 13.4% Strengthening public financial management 11.8% Building social safety nets 11.8% Strengthening public safety and security mechanisms 10.1% Increasing social cohesion 6.7% 63 The World Bank West Bank and Gaza Country Survey 2013 G. Communication and Information Sharing 1. How do you get most of your information about economic and social development issues in West Bank and Gaza? (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=119) Internet 69.7% Local newspapers 36.1% Social media 16.8% Periodicals 15.1% International television 10.9% Local television 8.4% International newspapers 8.4% Blogs 7.6% Local radio 6.7% Instant messaging 3.4% Mobile phones 1.7% Other 0.8% International radio 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=119) World Bank website 46.2% World Bank seminars/workshops/conferences 31.9% World Bank publications and other written materials 31.9% e-newsletters 26.1% Direct contact with World Bank 24.4% Social media 10.1% Blogs 4.2% Instant messaging 3.4% Mobile phones 2.5% Other 0.0% 64 The World Bank West Bank and Gaza Country Survey 2013 G. Communication and Information Sharing (continued) 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=109) Yes 33.0% No 67.0% 4. Have you requested information from the World Bank on its activities Percentage of Respondents in the past year? (N=101) Yes 19.8% No 80.2% Percentage of Respondents 5. Were you able to obtain this information? (N=28) Yes 71.4% No 28.6% Percentage of Respondents 6. Do you have access to the Internet? (N=109) Yes 96.3% No 3.7% Percentage of Respondents 7. Do you use/have used the World Bank website? (N=110) Yes 81.8% No 18.2% Percentage of Respondents 8. Which do you primarily use? (N=105) The World Bank’s country website 51.4% The World Bank’s main website 48.6% 9. Which Internet connection do you use primarily when visiting a World Percentage of Respondents Bank website? (N=107) High speed 90.7% Dial-up 9.3% 65 The World Bank West Bank and Gaza Country Survey 2013 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements, on a ten point Level of Agreement scale. (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. I use/consult World Bank data more currently than I did a few years ago 111 6.24 2.52 11. I find the World Bank websites easy to navigate 103 6.93 1.97 12. I find the information on the World Bank’s websites useful 102 7.12 1.92 13. When I need information from the World Bank I know how to find it 105 6.96 2.15 14. The World Bank is responsive to my information requests and inquiries 82 6.93 2.22 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=110) NGO 12.7% Employee of a Ministry, Ministerial Department or Implementation Agency 11.8% Academia/Research Institute/Think Tank 10.9% Other 10.9% Consultant/Contractor working on World Bank supported Project/Program 9.1% Project Management Unit (PMU) overseeing implementation of project 5.5% Local Government Office or Staff 5.5% Private Sector Organization 5.5% Media 5.5% Office of Minister 4.5% Bilateral Agency 4.5% Private Foundation 4.5% Independent Government Institution 2.7% Office of Parliamentarian 1.8% Multilateral Agency 1.8% Office of the President, Prime Minister 0.9% Financial Sector/Private Bank 0.9% Trade Union 0.9% 66 The World Bank West Bank and Gaza Country Survey 2013 H. Background Information (continued) 2. Please identify the primary specialization of your work. (Please mark Percentage of Respondents only ONE response) (N=107) Other 25.2% Education 16.8% Private sector development / foreign direct investment 7.5% Agriculture/ rural development / food security 6.5% Job creation/employment 6.5% Water and sanitation 6.5% Health / communicable/non-communicable diseases 5.6% Social protection 5.6% Public sector governance / public financial management / anti corruption 4.7% Information and communications technology 3.7% Financial markets / banking 2.8% Natural resource management / environmental sustainability 2.8% Urban development 1.9% Climate change / disaster management 0.9% Energy 0.9% Gender / equality of opportunity 0.9% Transport 0.9% 3. Currently, do you professionally collaborate/work with the World Percentage of Respondents Bank in your country? (N=114) Yes 60.5% No 39.5% 4. Which of the following describes most of your exposure to the World Percentage of Respondents Bank in West Bank and Gaza? (Choose no more than TWO) (N=119) Collaborate as part of my professional duties 46.2% Engage in World Bank related/sponsored events/activities 36.1% Use World Bank reports/data 34.5% Use World Bank website for information, data, research, etc. 33.6% Observer 13.4% Percentage of Respondents 5. Which best represents your geographic location? (N=118) Ramallah 66.9% Gaza Strip 12.7% Jerusalem 11.0% Bethlehem - Hebron 5.9% Jenin - Nablus 3.4% 67 The World Bank West Bank and Gaza Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing West Bank and Gaza In general, would you say that West Bank and Gaza is headed in...?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other The right direction 33.3% 7.7% 0.0% 16.7% 0.0% 0.0% 10.0% 0.0% 0.0% 17.6% The wrong direction 66.7% 46.2% 26.7% 16.7% 71.4% 71.4% 70.0% 100.0% 83.3% 58.8% Not sure 0.0% 46.2% 73.3% 66.7% 28.6% 28.6% 20.0% 0.0% 16.7% 23.5% *Significantly different between stakeholder groups Listed below are a number of development priorities in West Bank and Gaza. Please identify which of the following you consider the most important development priorities in West Bank and Gaza? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Social protection 16.7% 15.4% 18.8% 16.7% 0.0% 14.3% 15.0% 16.7% 8.3% 17.6% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Security/stabilization/reconstruction 16.7% 15.4% 31.3% 50.0% 0.0% 0.0% 20.0% 66.7% 16.7% 23.5% Public sector governance/ reform 50.0% 46.2% 37.5% 33.3% 0.0% 42.9% 25.0% 16.7% 8.3% 29.4% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 8.3% 0.0% Gender 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 5.9% Domestic private sector development 0.0% 15.4% 12.5% 16.7% 14.3% 42.9% 15.0% 16.7% 8.3% 23.5% Foreign direct investment 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.8% Civil society development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Water and sanitation 33.3% 15.4% 12.5% 33.3% 14.3% 0.0% 5.0% 0.0% 8.3% 5.9% Energy* 16.7% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Job creation/employment 33.3% 23.1% 18.8% 16.7% 42.9% 14.3% 35.0% 16.7% 16.7% 17.6% Rural development 0.0% 23.1% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Financial markets 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 16.7% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 5.9% Equality of opportunity 0.0% 0.0% 6.3% 16.7% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% Health 16.7% 15.4% 12.5% 33.3% 14.3% 28.6% 25.0% 0.0% 25.0% 11.8% Education 0.0% 23.1% 31.3% 16.7% 28.6% 14.3% 25.0% 50.0% 58.3% 17.6% Poverty reduction 33.3% 7.7% 25.0% 0.0% 0.0% 0.0% 15.0% 16.7% 8.3% 11.8% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 5.9% Movement and access improvement 16.7% 23.1% 6.3% 0.0% 28.6% 14.3% 0.0% 0.0% 0.0% 11.8% Social cohesion - Palestinian reconciliation 33.3% 0.0% 6.3% 16.7% 28.6% 28.6% 40.0% 16.7% 8.3% 23.5% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Agricultural development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 8.3% 5.9% Trade and exports 0.0% 0.0% 6.3% 0.0% 28.6% 0.0% 0.0% 16.7% 16.7% 5.9% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Peace with Israel* 0.0% 7.7% 0.0% 16.7% 42.9% 42.9% 5.0% 33.3% 16.7% 17.6% Economic growth 0.0% 15.4% 6.3% 0.0% 28.6% 42.9% 5.0% 0.0% 16.7% 11.8% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 15.0% 16.7% 0.0% 5.9% Regulatory framework* 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Infrastructure 0.0% 23.1% 12.5% 16.7% 0.0% 0.0% 15.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 0.0% 16.7% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 23.1% 6.3% 0.0% 0.0% 0.0% 5.0% 0.0% 8.3% 5.9% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 8.3% 0.0% *Significantly different between stakeholder groups 68 The World Bank West Bank and Gaza Country Survey 2013 A. General Issues facing West Bank and Gaza (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in West Bank and Gaza? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Water and sanitation* 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 16.7% 7.7% 12.5% 0.0% 0.0% 0.0% 15.0% 0.0% 25.0% 5.9% Economic growth 50.0% 53.8% 75.0% 16.7% 71.4% 57.1% 35.0% 33.3% 33.3% 52.9% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 5.9% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 5.9% Rural development 0.0% 15.4% 6.3% 16.7% 0.0% 0.0% 5.0% 0.0% 8.3% 5.9% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 8.3% 0.0% Civil society development 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 15.0% 0.0% 0.0% 5.9% Infrastructure* 0.0% 0.0% 12.5% 66.7% 0.0% 14.3% 5.0% 16.7% 8.3% 0.0% Social protection 16.7% 23.1% 6.3% 0.0% 28.6% 28.6% 15.0% 0.0% 8.3% 41.2% Law and justice 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Information and communications 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 5.0% 0.0% 8.3% 5.9% technology Security/stabilization/reconstruction 16.7% 23.1% 31.3% 33.3% 0.0% 0.0% 20.0% 33.3% 25.0% 17.6% Anti corruption 0.0% 15.4% 12.5% 50.0% 0.0% 0.0% 5.0% 16.7% 8.3% 17.6% Domestic private sector development 33.3% 30.8% 31.3% 33.3% 57.1% 42.9% 15.0% 33.3% 33.3% 23.5% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/ reform 0.0% 15.4% 6.3% 16.7% 28.6% 0.0% 10.0% 33.3% 0.0% 5.9% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 5.9% Education 16.7% 30.8% 31.3% 16.7% 0.0% 14.3% 15.0% 33.3% 25.0% 17.6% Natural resource management 0.0% 7.7% 0.0% 0.0% 0.0% 14.3% 5.0% 0.0% 16.7% 5.9% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 16.7% 0.0% 0.0% 16.7% 0.0% 0.0% 5.0% 16.7% 0.0% 0.0% Movement and access improvement 16.7% 0.0% 0.0% 16.7% 28.6% 14.3% 20.0% 50.0% 8.3% 5.9% Agricultural development 0.0% 30.8% 6.3% 0.0% 0.0% 14.3% 15.0% 0.0% 8.3% 23.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Job creation/employment 50.0% 46.2% 37.5% 16.7% 57.1% 57.1% 60.0% 16.7% 41.7% 29.4% Financial markets 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 16.7% 0.0% 0.0% 0.0% 0.0% 14.3% 5.0% 0.0% 16.7% 5.9% Food security* 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 16.7% 8.3% 0.0% *Significantly different between stakeholder groups 69 The World Bank West Bank and Gaza Country Survey 2013 A. General Issues facing West Bank and Gaza (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in West Bank and Gaza? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Energy 16.7% 0.0% 6.3% 16.7% 0.0% 14.3% 5.0% 0.0% 8.3% 11.8% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 5.9% Equality of opportunity 0.0% 7.7% 0.0% 16.7% 0.0% 0.0% 10.0% 0.0% 16.7% 0.0% Global/regional integration 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 5.0% 0.0% 0.0% 5.9% Social protection 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Movement and access improvement 50.0% 23.1% 31.3% 16.7% 71.4% 57.1% 25.0% 33.3% 8.3% 29.4% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 23.1% 18.8% 16.7% 0.0% 0.0% 15.0% 16.7% 33.3% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 11.8% Rural development 33.3% 15.4% 6.3% 0.0% 0.0% 14.3% 0.0% 0.0% 16.7% 11.8% Foreign direct investment 0.0% 7.7% 31.3% 16.7% 14.3% 42.9% 10.0% 0.0% 25.0% 11.8% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation* 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 23.1% 18.8% 0.0% 42.9% 14.3% 10.0% 33.3% 16.7% 23.5% Information and communications 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 5.0% 0.0% 8.3% 5.9% technology Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Public sector governance/ reform 0.0% 15.4% 12.5% 16.7% 14.3% 0.0% 25.0% 0.0% 25.0% 0.0% Domestic private sector development 33.3% 53.8% 31.3% 33.3% 28.6% 57.1% 40.0% 50.0% 16.7% 58.8% Job creation/employment 0.0% 15.4% 25.0% 16.7% 28.6% 0.0% 15.0% 0.0% 8.3% 35.3% Agricultural development 0.0% 30.8% 6.3% 0.0% 0.0% 28.6% 10.0% 0.0% 8.3% 11.8% Civil society development 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Transport 0.0% 0.0% 6.3% 16.7% 14.3% 0.0% 5.0% 33.3% 0.0% 5.9% Security/stabilization/reconstruction 16.7% 15.4% 25.0% 16.7% 0.0% 0.0% 30.0% 66.7% 25.0% 17.6% Education 0.0% 23.1% 25.0% 16.7% 0.0% 0.0% 15.0% 50.0% 25.0% 0.0% Natural resource management 16.7% 7.7% 12.5% 0.0% 0.0% 14.3% 20.0% 0.0% 0.0% 11.8% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health* 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Infrastructure 33.3% 15.4% 12.5% 50.0% 0.0% 0.0% 15.0% 0.0% 16.7% 5.9% Law and justice 0.0% 15.4% 6.3% 0.0% 0.0% 14.3% 0.0% 16.7% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Peace with Israel 50.0% 0.0% 12.5% 16.7% 57.1% 28.6% 25.0% 0.0% 25.0% 23.5% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 5.9% *Significantly different between stakeholder groups 70 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 6 6.67 2.07 13 7.54 2.30 16 7.00 2.19 6 6.50 3.15 7 6.29 3.15 7 5.71 2.63 20 6.95 1.15 6 6.17 1.72 12 7.00 2.00 16 6.69 2.02 West Bank and Gaza? (1-Not familiar at all, 10-Extremely familiar) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s effectiveness in West 6 6.33 1.86 13 5.46 2.03 16 6.00 1.97 6 6.33 2.80 7 6.14 2.34 7 4.43 1.99 19 5.95 2.09 6 4.17 .41 12 5.08 2.15 17 6.18 1.59 Bank and Gaza? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help West Bank 6 7.17 1.83 12 5.33 2.39 14 6.93 1.49 6 6.83 2.93 6 6.50 2.95 6 4.00 2.53 19 6.37 2.41 6 5.50 .84 12 4.83 2.44 16 6.06 1.77 and Gaza solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 71 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in West Bank and Gaza, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in West Bank and Gaza? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Social protection 16.7% 15.4% 6.3% 16.7% 14.3% 0.0% 15.0% 33.3% 8.3% 17.6% Security/stabilization/reconstruction 0.0% 0.0% 18.8% 33.3% 14.3% 0.0% 15.0% 50.0% 25.0% 5.9% Public sector governance/ reform 16.7% 23.1% 18.8% 33.3% 57.1% 42.9% 30.0% 50.0% 25.0% 23.5% Transport* 0.0% 15.4% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 5.9% Poverty reduction 0.0% 15.4% 25.0% 33.3% 0.0% 28.6% 30.0% 16.7% 25.0% 35.3% Global/regional integration 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 16.7% 7.7% 6.3% 0.0% 0.0% 14.3% 5.0% 0.0% 8.3% 17.6% Domestic private sector development 16.7% 7.7% 25.0% 0.0% 42.9% 57.1% 15.0% 0.0% 16.7% 11.8% Foreign direct investment 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 5.9% Water and sanitation 33.3% 15.4% 12.5% 0.0% 14.3% 0.0% 5.0% 0.0% 0.0% 11.8% Energy* 33.3% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 16.7% 23.1% 12.5% 16.7% 0.0% 14.3% 30.0% 0.0% 16.7% 17.6% Financial markets 0.0% 0.0% 0.0% 16.7% 14.3% 14.3% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Civil society development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 15.0% 0.0% 8.3% 5.9% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Health 33.3% 15.4% 18.8% 33.3% 0.0% 14.3% 10.0% 0.0% 16.7% 11.8% Education 33.3% 38.5% 37.5% 16.7% 0.0% 28.6% 25.0% 33.3% 50.0% 23.5% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 8.3% 5.9% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 23.1% 12.5% 0.0% 0.0% 14.3% 20.0% 16.7% 33.3% 11.8% Trade and exports 0.0% 15.4% 6.3% 0.0% 28.6% 0.0% 10.0% 16.7% 16.7% 0.0% Economic growth* 50.0% 7.7% 12.5% 33.3% 85.7% 28.6% 15.0% 16.7% 8.3% 41.2% Law and justice 0.0% 7.7% 6.3% 0.0% 0.0% 0.0% 5.0% 16.7% 0.0% 0.0% Local governance and institutions 0.0% 7.7% 6.3% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 5.9% Regulatory framework 16.7% 0.0% 6.3% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% diseases Infrastructure 16.7% 23.1% 18.8% 66.7% 14.3% 28.6% 20.0% 0.0% 8.3% 5.9% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 15.0% 0.0% 0.0% 17.6% Information and communications 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% technology Anti corruption 0.0% 15.4% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 72 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in West Bank and Gaza? Greatest Value Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Financial resources: investment lending 33.3% 30.8% 50.0% 16.7% 28.6% 14.3% 35.0% 0.0% 16.7% 17.6% Financial resources: policy based lending 33.3% 15.4% 12.5% 50.0% 71.4% 0.0% 15.0% 20.0% 0.0% 58.8% / budget support to the Government* Mobilizing third party financial resources 16.7% 7.7% 0.0% 16.7% 0.0% 0.0% 5.0% 0.0% 0.0% 5.9% Technical assistance 0.0% 15.4% 0.0% 16.7% 0.0% 57.1% 15.0% 20.0% 16.7% 11.8% Policy advice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 16.7% 0.0% Donor coordination 0.0% 7.7% 6.3% 0.0% 0.0% 0.0% 10.0% 40.0% 16.7% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 0.0% 7.7% 12.5% 0.0% 0.0% 14.3% 10.0% 20.0% 8.3% 5.9% Studies/analyses 0.0% 15.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Strategy formulation 0.0% 0.0% 12.5% 0.0% 0.0% 14.3% 0.0% 0.0% 16.7% 0.0% Other* 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ 2 Greatest Value President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Financial resources: investment lending 16.7% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 40.0% 8.3% 11.8% Financial resources: policy based lending 0.0% 23.1% 25.0% 16.7% 16.7% 0.0% 15.8% 0.0% 8.3% 0.0% / budget support to the Government Mobilizing third party financial resources 0.0% 15.4% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 5.9% Technical assistance* 16.7% 30.8% 18.8% 0.0% 50.0% 0.0% 21.1% 0.0% 0.0% 0.0% Policy advice 16.7% 15.4% 12.5% 0.0% 0.0% 0.0% 5.3% 0.0% 8.3% 17.6% Donor coordination 33.3% 0.0% 6.3% 16.7% 0.0% 0.0% 10.5% 20.0% 0.0% 11.8% Data* 0.0% 0.0% 0.0% 0.0% 0.0% 28.6% 5.3% 0.0% 0.0% 0.0% Training/capacity building 0.0% 7.7% 18.8% 16.7% 16.7% 0.0% 15.8% 0.0% 16.7% 23.5% Studies/analyses* 0.0% 0.0% 6.3% 0.0% 0.0% 42.9% 10.5% 0.0% 0.0% 17.6% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 8.3% 0.0% Linkage to non-Bank expertise 0.0% 7.7% 0.0% 0.0% 16.7% 0.0% 5.3% 0.0% 8.3% 11.8% Strategy formulation* 16.7% 0.0% 0.0% 50.0% 0.0% 14.3% 5.3% 40.0% 33.3% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in West Bank and Gaza ? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Staff too inaccessible 0.0% 0.0% 0.0% 16.7% 14.3% 14.3% 10.0% 16.7% 0.0% 11.8% Not exploring alternative policy options 16.7% 7.7% 12.5% 0.0% 14.3% 14.3% 5.0% 16.7% 8.3% 17.6% Not adequately sensitive to political/social realities in West Bank and 33.3% 38.5% 31.3% 33.3% 28.6% 42.9% 10.0% 33.3% 50.0% 29.4% Gaza Not enough public disclosure of its work 16.7% 30.8% 31.3% 33.3% 0.0% 14.3% 25.0% 33.3% 33.3% 11.8% Arrogant in its approach 0.0% 7.7% 6.3% 0.0% 0.0% 0.0% 10.0% 16.7% 8.3% 5.9% Not aligned with country priorities 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 5.9% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not willing to honestly criticize policies 16.7% 15.4% 12.5% 0.0% 14.3% 0.0% 20.0% 0.0% 0.0% 17.6% and reform efforts in the country Too influenced by developed countries* 66.7% 7.7% 6.3% 16.7% 14.3% 28.6% 15.0% 0.0% 8.3% 0.0% Imposing technocratic solutions without 16.7% 7.7% 12.5% 0.0% 14.3% 57.1% 5.0% 50.0% 25.0% 17.6% regard to political realities* World Bank processes too slow and 16.7% 23.1% 6.3% 50.0% 14.3% 0.0% 15.0% 0.0% 8.3% 23.5% complex Too bureaucratic in its operational 0.0% 23.1% 18.8% 16.7% 0.0% 0.0% 10.0% 0.0% 16.7% 23.5% policies and procedures Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 5.9% Not collaborating enough with non-state 0.0% 7.7% 6.3% 0.0% 0.0% 14.3% 35.0% 0.0% 0.0% 5.9% actors* Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Its advice and strategies do not lend 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 8.3% 0.0% themselves to practical problem solving Not focused enough on issues that are 0.0% 15.4% 6.3% 0.0% 28.6% 0.0% 5.0% 16.7% 8.3% 11.8% unique to post-conflict countries Inadequate number of World Bank staff 0.0% 0.0% 18.8% 16.7% 0.0% 14.3% 5.0% 0.0% 0.0% 11.8% members located in the country Other 16.7% 7.7% 0.0% 0.0% 0.0% 0.0% 5.0% 16.7% 8.3% 0.0% *Significantly different between stakeholder groups Which World Bank instruments do you believe are the MOST effective in reducing poverty in West Bank and Gaza? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Capacity development 33.3% 30.8% 37.5% 33.3% 28.6% 57.1% 30.0% 66.7% 50.0% 23.5% Policy based lending / budget support to 33.3% 30.8% 18.8% 33.3% 57.1% 14.3% 25.0% 16.7% 33.3% 35.3% the Government Knowledge products/services 0.0% 7.7% 6.3% 16.7% 14.3% 0.0% 20.0% 16.7% 0.0% 17.6% Investment lending 50.0% 38.5% 50.0% 33.3% 28.6% 42.9% 40.0% 16.7% 25.0% 35.3% Technical assistance 16.7% 30.8% 18.8% 0.0% 14.3% 14.3% 35.0% 50.0% 16.7% 23.5% Trust Fund management* 33.3% 46.2% 6.3% 33.3% 14.3% 14.3% 5.0% 0.0% 8.3% 11.8% Co-financing arrangements 33.3% 0.0% 37.5% 33.3% 0.0% 14.3% 10.0% 33.3% 16.7% 29.4% Sector-wide approaches 0.0% 7.7% 0.0% 16.7% 14.3% 14.3% 15.0% 0.0% 16.7% 5.9% Emergency Recovery lending 0.0% 0.0% 6.3% 0.0% 14.3% 14.3% 5.0% 0.0% 0.0% 11.8% Other 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Don’t know 0.0% 7.7% 6.3% 0.0% 14.3% 0.0% 15.0% 0.0% 16.7% 5.9% *Significantly different between stakeholder groups 74 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global 5 7.40 1.52 11 6.09 2.59 13 7.31 1.80 6 8.00 2.28 7 7.14 1.35 7 5.57 1.72 18 7.39 2.45 6 6.17 1.60 12 6.17 1.80 14 7.07 1.59 development agenda as related to “global public goods”? (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other NGOs* 0.0% 15.4% 6.3% 33.3% 14.3% 0.0% 60.0% 33.3% 16.7% 29.4% Local Government 33.3% 61.5% 25.0% 50.0% 42.9% 14.3% 20.0% 16.7% 16.7% 29.4% Beneficiaries 33.3% 15.4% 18.8% 0.0% 14.3% 14.3% 10.0% 0.0% 8.3% 17.6% Private sector 33.3% 46.2% 56.3% 16.7% 42.9% 100.0% 25.0% 66.7% 41.7% 41.2% Donor community 16.7% 0.0% 25.0% 0.0% 0.0% 0.0% 15.0% 0.0% 16.7% 5.9% Foundations 0.0% 15.4% 6.3% 33.3% 0.0% 14.3% 5.0% 0.0% 16.7% 11.8% Academia/think tanks/research institutes 33.3% 23.1% 43.8% 50.0% 14.3% 28.6% 30.0% 16.7% 33.3% 11.8% Parliament 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 8.3% 5.9% Media* 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 10.0% 50.0% 8.3% 0.0% Faith based organizations* 0.0% 0.0% 6.3% 0.0% 28.6% 0.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% UN agencies* 0.0% 0.0% 0.0% 0.0% 28.6% 0.0% 10.0% 0.0% 0.0% 23.5% Regional organizations 16.7% 15.4% 12.5% 16.7% 14.3% 0.0% 10.0% 0.0% 16.7% 17.6% Other 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 16.7% 0.0% 0.0% *Significantly different between stakeholder groups 75 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in West Bank and Gaza, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role 6 6.00 1.67 11 5.64 2.69 16 6.00 1.51 5 6.20 3.27 7 5.71 2.21 7 5.57 2.15 20 5.55 2.26 6 3.50 1.76 12 4.50 1.68 16 5.19 1.87 in development in West Bank and Gaza The World Bank’s work is aligned with what I consider 6 5.83 1.72 11 5.82 2.82 16 5.75 2.14 5 5.20 2.39 7 5.43 2.07 7 3.86 1.21 20 5.30 1.95 6 3.50 1.64 12 4.33 2.15 17 5.47 2.07 the development priorities for West Bank and Gaza The World Bank supports programs and strategies that 6 6.83 2.14 12 6.50 2.20 16 6.38 2.25 5 5.20 2.77 7 5.71 2.21 7 4.29 2.50 19 5.42 1.92 6 4.00 .89 12 4.00 1.81 16 5.50 1.71 are realistic for West Bank and Gaza* The World Bank treats clients and stakeholders in West 5 8.20 1.48 10 7.30 2.67 16 7.94 1.34 5 6.60 3.78 5 6.60 3.21 7 7.43 2.15 20 7.50 2.24 5 6.80 1.64 12 6.00 2.26 16 7.25 2.02 Bank and Gaza with respect *Significantly different between stakeholder groups To what extent is the World Bank an effective development partner in West Bank and Gaza, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 6 6.67 1.86 13 5.31 2.46 15 6.07 1.58 4 6.25 1.71 7 5.86 2.54 6 4.17 1.60 20 5.35 2.06 6 4.50 1.05 12 4.92 1.51 16 5.44 2.03 Flexibility (in terms of the institution’s products and 6 6.50 1.05 12 5.08 2.47 15 6.00 1.93 4 5.75 2.06 6 5.17 2.40 7 4.29 2.43 19 5.32 2.11 6 4.17 .98 10 4.50 1.27 14 4.79 1.72 services) Flexibility (in terms of changing country 6 6.17 1.33 12 5.58 2.31 15 6.33 1.72 4 6.50 1.29 7 5.57 2.30 7 4.00 1.83 19 5.63 2.09 6 4.00 1.55 12 4.92 1.62 16 4.81 2.04 circumstances) Being inclusive 6 6.00 1.67 12 5.50 2.32 14 6.43 2.10 5 5.80 2.28 7 5.14 2.12 7 5.00 1.91 19 5.32 2.08 6 4.17 1.33 12 4.75 1.66 16 5.06 2.35 Openness 6 7.17 1.60 13 5.54 2.26 15 7.20 2.11 5 5.40 3.36 7 6.71 2.56 7 6.71 1.80 20 5.85 2.60 6 5.17 2.40 12 5.42 1.62 16 6.25 2.02 Staff accessibility 6 6.67 1.03 12 5.75 2.56 16 6.50 2.16 5 5.80 3.27 7 6.57 2.57 7 6.43 1.90 19 5.79 2.49 5 6.00 2.00 11 5.45 1.44 13 6.77 2.05 Straightforwardness and 6 7.17 1.17 12 6.67 1.92 16 7.25 2.02 4 7.50 1.73 7 6.29 2.69 7 6.57 2.64 19 6.68 2.21 5 4.80 1.48 12 6.58 1.83 16 7.69 1.70 honesty Collaboration with groups 6 6.50 1.05 9 5.89 1.62 13 6.77 1.79 4 6.75 2.22 7 7.00 1.41 7 5.43 2.88 20 5.60 2.33 6 5.33 2.07 12 5.75 1.71 13 6.31 2.21 outside of the Government Collaboration with the 6 7.17 1.17 13 6.85 2.15 13 7.23 2.28 6 6.33 2.07 5 8.20 .84 6 6.00 2.45 18 7.06 2.07 6 5.83 1.60 12 6.67 1.97 16 7.50 1.59 Government Collaboration with other 6 7.33 1.75 10 7.20 1.48 13 7.31 1.80 5 7.20 1.79 7 7.14 1.21 6 7.17 1.94 18 6.39 2.17 5 6.60 .55 10 7.20 2.04 12 6.83 2.62 donors Follow through over time 6 7.33 1.21 12 6.83 2.08 13 7.46 2.07 4 7.50 1.29 5 6.80 2.77 6 5.33 1.37 18 6.50 2.09 6 5.50 1.05 10 6.00 1.76 13 6.62 2.72 76 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other The World Bank works too slowly 33.3% 15.4% 18.8% 16.7% 0.0% 0.0% 5.0% 0.0% 0.0% 23.5% The Government works inefficiently 33.3% 15.4% 56.3% 33.3% 57.1% 14.3% 30.0% 0.0% 16.7% 29.4% There is not an adequate level of 0.0% 7.7% 0.0% 16.7% 28.6% 28.6% 30.0% 33.3% 8.3% 5.9% citizen/civil society participation* Poor donor coordination 0.0% 7.7% 0.0% 16.7% 0.0% 0.0% 5.0% 0.0% 16.7% 17.6% The World Bank does not do adequate 33.3% 38.5% 0.0% 0.0% 0.0% 14.3% 5.0% 0.0% 8.3% 11.8% follow through/follow-up Lack of/inadequate levels of capacity in 16.7% 23.1% 31.3% 16.7% 0.0% 14.3% 10.0% 0.0% 25.0% 11.8% Government Political pressures and obstacles 0.0% 30.8% 31.3% 33.3% 28.6% 42.9% 30.0% 50.0% 41.7% 35.3% Reforms are not well thought out in light 33.3% 7.7% 18.8% 16.7% 14.3% 0.0% 20.0% 16.7% 16.7% 23.5% of country challenges The World Bank is not sensitive enough 16.7% 15.4% 0.0% 0.0% 14.3% 42.9% 15.0% 66.7% 25.0% 5.9% to political/social realities on the ground* Ongoing conflict and instability 16.7% 7.7% 25.0% 50.0% 57.1% 42.9% 30.0% 16.7% 33.3% 23.5% Inadequate funding 16.7% 15.4% 18.8% 0.0% 0.0% 0.0% 10.0% 0.0% 8.3% 11.8% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% *Significantly different between stakeholder groups 77 The World Bank West Bank and Gaza Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in West Bank and Gaza, on a ten point scale? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 4 5.75 .50 11 5.18 2.27 13 5.85 2.44 4 5.00 3.27 5 5.40 2.88 6 4.17 2.48 19 4.32 2.56 6 4.33 1.63 12 4.33 1.61 15 3.93 1.75 Information and 5 5.40 1.14 8 6.88 1.73 11 6.00 1.95 5 6.40 1.34 5 5.00 2.00 6 4.67 1.37 18 5.50 2.12 6 3.67 1.97 11 5.18 1.60 13 6.08 1.12 communications technology Urban development 6 6.50 1.05 12 5.25 2.18 11 5.91 1.97 4 6.25 2.06 5 6.00 2.00 5 5.40 2.61 20 5.15 1.90 6 4.67 2.58 11 4.82 1.54 13 5.69 1.49 Environmental sustainability 6 6.67 1.63 11 5.91 2.39 12 6.08 2.07 4 6.25 2.75 5 6.00 2.35 5 4.80 1.92 18 5.44 2.12 6 4.50 2.07 10 4.40 1.65 13 5.54 1.85 Regulatory framework 5 6.40 .89 11 6.00 1.84 13 6.62 2.14 6 6.17 2.23 6 6.17 2.64 6 5.83 1.33 19 5.63 1.86 6 5.17 2.64 9 4.33 1.94 14 6.07 1.77 Infrastructure 6 6.83 .75 11 6.64 1.57 14 6.86 1.96 5 6.80 2.05 6 6.17 2.64 6 5.67 1.75 20 5.60 2.01 6 4.67 2.80 9 5.22 1.72 15 6.27 1.53 Poverty reduction 6 6.33 1.37 12 6.33 2.35 14 6.14 1.35 5 5.60 2.30 6 5.33 2.16 6 3.67 2.42 20 5.15 1.76 6 4.33 2.25 10 4.60 1.96 16 4.69 2.02 Gender 6 7.00 .89 8 6.13 2.64 9 5.78 1.79 4 4.75 2.50 5 5.40 2.51 6 7.00 1.26 18 5.06 2.07 6 5.50 2.51 10 5.00 1.56 14 5.50 2.35 Domestic private sector 5 6.20 .84 9 5.33 1.73 13 5.69 1.38 5 5.60 1.67 6 5.67 2.42 6 3.17 1.47 18 5.22 2.02 6 4.67 2.34 10 4.80 2.20 13 5.54 1.90 development Foreign direct investment 4 6.00 1.41 6 4.50 2.07 11 5.82 1.54 4 7.25 1.71 5 4.60 2.70 5 3.20 3.83 16 4.88 2.42 6 4.33 1.21 9 3.44 1.59 11 4.36 1.86 Local governance and 6 6.17 .75 10 6.10 1.91 12 6.92 1.44 4 5.75 2.50 5 6.20 2.17 5 5.20 1.48 20 6.00 1.86 6 4.50 1.52 9 4.22 2.05 15 6.20 1.78 institutions Water and sanitation 6 6.67 1.03 10 5.80 2.62 14 7.29 1.44 4 6.50 3.11 6 5.83 2.64 5 5.40 .89 17 5.71 1.99 6 4.50 1.22 11 4.91 2.51 13 6.85 1.07 Trade and exports 3 5.00 1.00 6 5.17 1.33 11 4.82 1.72 5 5.40 1.67 6 5.00 2.00 5 4.00 3.24 17 5.47 2.10 6 4.33 1.63 10 4.10 2.33 12 4.92 1.68 Economic growth 6 5.50 1.05 10 5.00 2.00 14 5.64 2.02 5 5.40 1.67 6 5.33 2.34 5 3.40 1.34 20 5.35 1.73 6 4.50 1.22 11 4.18 2.23 14 4.57 2.03 Energy 6 6.17 1.33 7 5.14 2.48 13 6.08 2.22 5 5.80 1.30 5 4.80 2.28 5 3.60 1.82 17 4.88 2.06 6 4.67 1.37 10 3.80 2.04 11 4.73 1.68 Public sector governance/ 6 6.00 .89 11 6.91 2.02 12 6.50 2.32 5 6.00 1.87 6 6.17 1.47 6 5.83 2.23 18 4.89 1.97 6 4.83 1.47 10 4.10 1.85 13 5.00 2.52 reform Job creation/employment 6 5.67 .82 11 4.82 1.54 15 5.47 2.07 5 4.80 2.28 5 5.00 2.45 5 4.00 1.22 20 5.00 1.84 6 4.17 1.72 10 4.00 2.45 16 4.56 1.82 Financial markets 3 4.67 .58 7 5.71 2.63 9 5.33 2.06 5 5.80 1.64 5 4.60 2.51 5 4.80 2.28 15 4.47 2.26 6 4.50 2.07 10 4.10 1.91 9 4.11 2.09 Equality of opportunity 4 6.00 1.63 10 5.10 2.28 10 6.40 2.22 5 5.40 2.61 5 5.00 2.00 4 3.75 2.06 18 4.61 2.09 5 4.60 1.82 9 3.78 2.33 11 4.27 1.62 Health 6 5.50 .84 10 6.00 1.49 10 5.90 1.97 5 5.60 2.97 5 5.00 2.00 5 5.80 2.05 18 5.50 1.72 6 4.17 1.83 11 4.91 1.92 12 5.17 2.37 Rural development 5 5.80 1.48 8 5.63 2.20 10 5.60 1.58 5 5.60 2.88 5 5.40 1.82 5 4.40 1.34 18 4.94 2.31 6 4.17 1.83 10 4.20 1.93 13 5.15 2.15 Movement and access 5 5.60 1.52 9 4.00 2.24 9 5.22 1.86 5 5.20 2.68 5 4.20 1.48 6 4.33 3.08 19 4.16 2.17 6 4.17 2.04 11 4.00 2.24 14 4.21 1.93 improvement Education 6 6.00 1.10 11 6.27 1.79 12 6.75 2.01 5 6.00 2.00 5 5.80 1.64 6 4.67 1.75 19 5.16 2.39 6 4.17 2.32 12 4.42 1.68 13 6.00 1.29 Civil society development 5 5.40 1.14 9 6.44 1.33 10 5.20 1.55 5 5.60 2.61 5 5.20 2.39 6 5.83 2.40 18 5.78 2.02 6 4.67 2.58 10 4.20 1.93 14 4.93 2.20 Stabilization/reconstruction 5 5.20 1.79 8 4.88 2.75 14 5.50 1.95 5 5.60 2.61 5 5.20 2.39 5 2.60 1.14 19 5.42 1.87 6 3.33 2.42 10 4.30 2.26 14 4.71 2.40 Social protection 5 5.80 1.48 8 6.13 2.59 10 5.90 1.73 5 5.40 2.07 6 5.00 2.10 5 3.40 2.51 18 5.00 2.47 6 4.00 1.10 11 4.27 2.15 15 5.67 2.16 78 The World Bank West Bank and Gaza Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 6 5.67 1.21 13 5.54 1.56 15 6.20 .94 6 6.67 1.86 7 5.57 2.15 7 4.14 1.57 20 5.50 2.01 6 3.33 1.51 12 4.42 1.98 16 5.63 1.50 development results in West Bank and Gaza?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank help to build/strengthen existing country systems in 6 6.67 1.51 11 6.91 2.21 15 6.93 1.39 6 6.50 1.87 6 5.83 2.48 7 4.57 1.13 18 6.11 1.68 6 3.67 1.21 11 5.00 1.90 16 6.00 1.83 West Bank and Gaza?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank in West Bank and Gaza, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank's financial instruments meet the needs 6 5.67 1.21 12 5.50 1.83 14 5.71 1.82 6 5.50 2.07 6 5.83 2.64 6 3.17 1.47 19 4.95 2.04 6 2.67 1.03 12 4.42 1.73 17 5.29 1.69 of West Bank and Gaza* The World Bank meets West Bank and Gaza’s needs for 6 6.17 1.17 13 5.85 2.27 14 5.57 2.03 6 6.17 2.48 7 6.00 2.24 7 4.57 2.30 19 5.37 1.98 6 4.17 1.33 11 5.27 2.20 16 5.69 1.54 knowledge services *Significantly different between stakeholder groups D. The World Bank’s Knowledge Work and Activities How frequently do you consult World Bank knowledge work and activities in the work you do? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Weekly 16.7% 16.7% 18.8% 0.0% 0.0% 28.6% 5.3% 0.0% 0.0% 0.0% Monthly 16.7% 33.3% 25.0% 33.3% 28.6% 0.0% 5.3% 16.7% 25.0% 29.4% A few times a year 50.0% 41.7% 12.5% 16.7% 57.1% 57.1% 52.6% 50.0% 66.7% 41.2% Rarely 0.0% 8.3% 37.5% 33.3% 0.0% 14.3% 31.6% 33.3% 8.3% 23.5% Never 16.7% 0.0% 6.3% 16.7% 14.3% 0.0% 5.3% 0.0% 0.0% 5.9% 79 The World Bank West Bank and Gaza Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) When thinking about the development challenges in West Bank and Gaza, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Public sector governance/ reform 16.7% 38.5% 25.0% 16.7% 42.9% 0.0% 30.0% 16.7% 25.0% 23.5% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 8.3% 5.9% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 5.9% Domestic private sector development 33.3% 7.7% 18.8% 33.3% 71.4% 57.1% 30.0% 16.7% 25.0% 29.4% Foreign direct investment 0.0% 7.7% 12.5% 16.7% 0.0% 28.6% 0.0% 0.0% 8.3% 17.6% Water and sanitation* 33.3% 15.4% 31.3% 33.3% 14.3% 0.0% 5.0% 0.0% 0.0% 0.0% Trade and exports* 0.0% 0.0% 6.3% 16.7% 14.3% 42.9% 5.0% 0.0% 0.0% 5.9% Energy 16.7% 7.7% 18.8% 16.7% 0.0% 14.3% 5.0% 0.0% 16.7% 17.6% Regional conflict and tensions 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 5.0% 0.0% 8.3% 17.6% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Social protection 0.0% 23.1% 0.0% 0.0% 14.3% 0.0% 5.0% 0.0% 16.7% 29.4% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 66.7% 30.8% 31.3% 0.0% 14.3% 14.3% 10.0% 16.7% 8.3% 17.6% Law and justice 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Security/stabilization/reconstruction* 0.0% 15.4% 6.3% 16.7% 0.0% 0.0% 15.0% 66.7% 8.3% 11.8% Anti corruption 0.0% 15.4% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 8.3% 5.9% Financial markets 16.7% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 16.7% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 5.9% Civil society development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 5.9% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 8.3% 0.0% Education 0.0% 15.4% 18.8% 16.7% 14.3% 14.3% 35.0% 50.0% 25.0% 29.4% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Movement and access improvement 33.3% 0.0% 0.0% 0.0% 28.6% 28.6% 5.0% 0.0% 16.7% 5.9% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 5.9% Information and communications 0.0% 0.0% 18.8% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% technology Local governance and institutions 16.7% 15.4% 12.5% 16.7% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 18.8% 0.0% 0.0% 0.0% 0.0% 16.7% 8.3% 0.0% Agricultural development 0.0% 15.4% 12.5% 0.0% 0.0% 14.3% 15.0% 50.0% 16.7% 5.9% Natural resource management 16.7% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Job creation/employment 0.0% 15.4% 6.3% 0.0% 28.6% 0.0% 35.0% 0.0% 25.0% 17.6% Health 0.0% 23.1% 6.3% 16.7% 0.0% 14.3% 10.0% 0.0% 8.3% 0.0% Economic growth 16.7% 23.1% 12.5% 16.7% 28.6% 28.6% 15.0% 16.7% 16.7% 17.6% Rural development 0.0% 15.4% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 5.9% Food security 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 5.0% 16.7% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 16.7% 0.0% 6.3% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Infrastructure* 0.0% 7.7% 6.3% 66.7% 0.0% 14.3% 5.0% 0.0% 25.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases *Significantly different between stakeholder groups 80 The World Bank West Bank and Gaza Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) In West Bank and Gaza, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge 5 6.60 1.52 12 6.00 2.49 16 6.25 1.88 6 6.83 2.14 7 5.86 2.34 7 4.71 3.04 20 5.55 1.39 6 4.67 2.94 12 4.92 1.98 15 5.40 2.29 and/or skills Contributing to good policy 5 7.40 .89 12 5.33 2.42 16 6.44 1.71 5 6.20 2.77 7 6.43 1.51 7 5.29 2.63 19 5.26 1.56 6 4.00 2.00 12 4.92 2.02 15 6.07 1.79 making Providing support for program 5 7.60 .89 12 5.42 2.31 16 6.31 1.96 6 6.83 2.64 7 6.00 2.38 7 4.57 2.94 18 5.44 1.69 6 4.33 2.25 12 4.83 1.75 12 6.67 1.50 implementation* *Significantly different between stakeholder groups In West Bank and Gaza, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 6 5.83 1.72 11 7.00 1.79 15 6.33 1.59 6 6.50 2.26 7 5.71 2.29 7 6.57 1.99 19 5.95 1.84 6 4.67 2.42 11 5.09 1.51 15 5.40 1.92 Include appropriate level of stakeholder involvement 6 6.50 2.07 12 6.83 2.08 16 7.13 1.89 6 6.33 2.42 7 5.71 2.21 7 5.71 2.21 19 5.95 1.84 5 4.00 2.12 12 5.25 2.01 14 6.29 1.86 during preparation Are relevant to West Bank and Gaza’s development 6 6.50 1.64 11 6.82 1.89 16 6.63 1.82 6 6.50 2.51 7 5.86 2.34 7 4.29 2.21 20 6.20 1.70 6 4.00 2.00 12 4.67 2.02 16 5.81 1.72 priorities* Provide feasible 6 6.33 1.51 11 7.55 1.44 14 6.86 1.79 6 6.67 2.50 7 5.86 2.27 7 4.43 1.72 20 6.15 1.90 6 3.83 1.60 12 5.00 2.26 14 6.29 1.54 recommendations* Are source of relevant information on global good 6 6.83 1.17 12 7.08 2.39 16 7.19 1.60 6 6.83 3.37 7 6.00 2.45 7 7.00 1.53 20 7.00 1.81 6 5.00 2.53 12 6.33 2.06 14 6.79 1.89 practices Are accessible 6 7.00 1.26 12 7.25 1.71 16 7.50 1.51 6 6.67 3.01 7 6.57 2.70 7 7.29 2.43 19 6.42 2.27 6 4.33 1.97 12 6.83 2.29 13 6.23 1.88 Are useful in terms of the work 6 6.67 1.51 11 7.82 1.78 15 6.87 2.23 6 7.00 2.00 7 6.43 2.70 6 7.17 1.60 20 6.55 1.39 6 5.17 2.79 12 6.58 1.78 15 7.13 1.60 you do Are adequately disseminated 6 6.67 1.51 12 6.17 2.44 15 6.53 1.96 6 6.00 2.45 7 6.29 2.56 6 6.50 2.74 19 5.79 1.81 6 4.83 2.79 11 6.82 2.14 16 6.06 2.41 Are appropriately translated 6 6.67 1.75 11 7.36 2.01 16 6.25 1.81 6 5.83 2.23 5 6.20 2.95 5 7.60 1.52 18 6.83 1.82 6 4.67 2.80 11 7.55 1.57 14 6.29 2.33 Are adaptable to West Bank and Gaza’s specific 6 5.83 1.47 12 6.92 1.56 16 6.31 1.70 6 6.33 1.86 7 6.00 2.58 6 5.33 2.66 18 6.28 1.53 6 4.00 .89 11 5.45 2.42 16 6.13 1.78 development challenges and country circumstances *Significantly different between stakeholder groups 81 The World Bank West Bank and Gaza Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Minis try/ PMU/ Cons ultant/ Bilateral/ Private s ector/ Academ ia/ Pres ident/ Prim e Minis terial Dep/ Contractor on Multilateral Financial s ector/ Res earch ins titute/ Minis ter/ Minis ter Im plem entation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank's knowledge work 6 6.33 1.03 12 6.17 1.59 14 6.64 1.45 6 7.33 1.51 7 5.86 2.34 7 6.00 3.06 19 5.74 1.56 6 4.67 2.50 11 5.45 1.92 17 5.65 1.54 and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the 6 7.00 1.55 13 6.92 1.80 16 7.00 1.46 6 7.67 1.97 7 7.14 2.79 7 6.57 1.99 20 6.95 1.57 6 5.50 2.07 11 6.18 1.66 15 7.07 1.39 World Bank's knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses 6 6.17 1.60 10 6.00 1.83 14 6.21 1.97 6 6.67 2.25 7 6.71 2.75 3 5.33 1.53 14 4.50 1.87 5 3.00 1.41 9 5.78 1.92 12 4.42 2.50 funds promptly* The World Bank effectively monitors and evaluates the 6 7.17 1.33 11 7.27 1.90 15 7.60 1.64 6 7.17 2.48 6 6.67 2.80 6 5.33 1.51 19 6.63 1.42 6 4.83 1.47 10 6.70 1.42 16 6.63 1.75 projects and programs it supports The World Bank's approvals and reviews are done in a 6 6.00 .89 12 6.08 1.51 14 7.00 1.92 6 7.50 1.38 5 5.40 2.70 5 5.60 2.07 16 5.75 2.05 6 4.33 1.63 11 5.55 1.63 16 5.19 1.80 timely fashion* The World Bank's “Safeguard Policy” requirements are 6 6.00 .63 9 5.33 1.22 14 6.36 2.10 6 7.17 1.17 5 6.40 3.05 5 5.60 1.82 14 6.14 2.14 6 4.00 2.10 11 5.55 1.97 15 5.20 2.11 reasonable The World Bank imposes reasonable conditions on its 6 5.50 1.05 8 6.50 1.41 11 6.45 1.75 6 6.83 1.60 5 6.00 2.83 5 4.60 2.30 13 6.31 2.32 6 3.67 2.07 10 5.20 2.57 11 4.82 2.56 lending Working with the World Bank increases West Bank and 6 6.50 1.52 13 6.00 2.52 16 7.50 2.34 6 7.33 2.16 6 6.50 2.43 7 5.71 2.81 18 6.72 1.90 6 3.67 1.97 12 6.25 2.09 16 6.06 1.65 Gaza's institutional capacity The World Bank ensures consistency and continuity 6 6.67 1.63 11 6.09 2.17 16 6.63 2.06 6 7.17 1.83 6 6.00 2.61 4 7.00 1.63 13 6.46 1.71 3 3.33 2.52 9 6.67 1.50 12 6.58 1.31 through staff changes The World Bank's teams and 5 7.20 2.05 11 6.55 2.42 15 6.67 2.23 6 6.67 3.01 6 5.67 2.42 6 6.67 1.75 19 7.16 1.61 3 3.00 2.00 10 6.10 1.97 13 6.46 2.60 visits are well coordinated Where country systems are adequate, the World Bank 6 7.00 1.26 10 6.00 2.00 12 6.50 2.78 6 6.83 2.14 5 5.20 2.17 4 6.25 1.89 13 7.00 1.78 4 3.25 2.06 9 6.33 2.12 14 7.14 1.75 makes appropriate use of them The World Bank provides effective implementation 6 7.17 1.17 11 6.55 2.25 14 7.14 1.99 6 7.67 1.63 5 6.60 2.70 6 6.00 1.67 18 6.28 1.41 4 5.00 2.00 10 5.70 2.00 15 6.67 1.88 support *Significantly different between stakeholder groups 82 The World Bank West Bank and Gaza Country Survey 2013 E. Working with the World Bank (continued) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank is adequately 6 6.67 1.03 9 7.67 1.32 13 6.54 2.03 6 6.83 1.60 5 5.80 2.77 6 5.67 1.75 17 6.24 1.64 3 4.33 3.06 11 6.91 2.12 12 5.92 1.93 staffed in West Bank and Gaza? (1-Not a significant role at all, 10-Very significant role) F. The Future Role of the World Bank in West Bank and Gaza Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in West Bank 6 7.83 .41 13 8.08 1.19 14 8.36 1.50 6 7.67 2.07 7 8.00 1.73 7 7.43 1.27 19 7.21 2.15 6 6.67 1.97 11 7.36 1.91 16 7.69 1.70 and Gaza’s development in the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in West Bank and Gaza? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Focus primarily on advocacy issues 16.7% 7.7% 6.3% 33.3% 14.3% 0.0% 20.0% 0.0% 0.0% 5.9% Improve the quality of its experts as related to West Bank and Gaza’s specific 0.0% 15.4% 31.3% 50.0% 14.3% 28.6% 20.0% 0.0% 33.3% 23.5% challenges Improve the competitiveness of its 16.7% 7.7% 18.8% 0.0% 28.6% 0.0% 10.0% 0.0% 0.0% 35.3% financing compared to markets Reach out more to groups outside of 16.7% 15.4% 62.5% 0.0% 42.9% 57.1% 45.0% 16.7% 16.7% 29.4% government* Reduce the complexity of obtaining 33.3% 46.2% 25.0% 50.0% 28.6% 28.6% 30.0% 50.0% 33.3% 17.6% World Bank financing Ensure greater selectivity in its work 16.7% 23.1% 0.0% 16.7% 0.0% 42.9% 15.0% 0.0% 33.3% 5.9% Provide more adequate data/knowledge/statistics/figures on 0.0% 7.7% 6.3% 0.0% 0.0% 14.3% 25.0% 0.0% 33.3% 17.6% West Bank and Gaza’s economy Offer more innovative financial products 33.3% 23.1% 12.5% 0.0% 14.3% 0.0% 5.0% 50.0% 0.0% 11.8% Offer more innovative knowledge 33.3% 23.1% 6.3% 16.7% 0.0% 0.0% 15.0% 16.7% 16.7% 5.9% services Work faster 16.7% 15.4% 18.8% 0.0% 14.3% 14.3% 10.0% 16.7% 0.0% 35.3% Increase the level of World Bank staffing 16.7% 0.0% 0.0% 16.7% 0.0% 0.0% 5.0% 16.7% 0.0% 0.0% in West Bank and Gaza’s office Other 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 16.7% 5.9% *Significantly different between stakeholder groups 83 The World Bank West Bank and Gaza Country Survey 2013 F. The Future Role of the World Bank in West Bank and Gaza (continued) Below is a list of development priorities in West Bank and Gaza. Which THREE areas below would benefit most from the World Bank playing a leading role among international partners in West Bank and Gaza? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Building capacity of state institutions 33.3% 23.1% 62.5% 33.3% 28.6% 28.6% 30.0% 33.3% 41.7% 35.3% Strengthening public financial 50.0% 30.8% 18.8% 50.0% 71.4% 0.0% 10.0% 0.0% 33.3% 29.4% management* Ensuring legal and institutional reforms 33.3% 23.1% 31.3% 16.7% 0.0% 42.9% 30.0% 33.3% 8.3% 11.8% Strengthening public safety and security 0.0% 0.0% 0.0% 16.7% 0.0% 14.3% 5.0% 0.0% 0.0% 0.0% mechanisms Investing in national infrastructure 50.0% 23.1% 37.5% 50.0% 42.9% 42.9% 35.0% 0.0% 41.7% 35.3% Increasing access to basic services 0.0% 15.4% 0.0% 0.0% 0.0% 28.6% 10.0% 0.0% 0.0% 17.6% Building social safety nets 16.7% 30.8% 6.3% 0.0% 14.3% 28.6% 10.0% 16.7% 16.7% 29.4% Generating jobs 16.7% 15.4% 37.5% 33.3% 14.3% 14.3% 35.0% 0.0% 33.3% 23.5% Improving livelihoods 0.0% 7.7% 18.8% 16.7% 14.3% 0.0% 10.0% 50.0% 8.3% 0.0% Increasing social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 5.0% 16.7% 0.0% 5.9% Modernizing and developing the 16.7% 15.4% 37.5% 0.0% 0.0% 0.0% 5.0% 16.7% 41.7% 11.8% education system* Economic growth 66.7% 69.2% 25.0% 50.0% 57.1% 42.9% 40.0% 33.3% 41.7% 35.3% Encouraging private sector investment 16.7% 23.1% 25.0% 16.7% 42.9% 28.6% 20.0% 50.0% 33.3% 47.1% Improving health services* 0.0% 7.7% 0.0% 16.7% 14.3% 14.3% 30.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Below is a list of development priorities in West Bank and Gaza. Which THREE areas below would benefit most from other donors in West Bank and Gaza? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Building capacity of state institutions 33.3% 23.1% 12.5% 33.3% 57.1% 28.6% 50.0% 0.0% 25.0% 35.3% Strengthening public financial 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 20.0% 50.0% 16.7% 17.6% management Ensuring legal and institutional reforms 16.7% 23.1% 6.3% 16.7% 14.3% 28.6% 10.0% 0.0% 8.3% 29.4% Strengthening public safety and security 0.0% 0.0% 18.8% 0.0% 42.9% 14.3% 10.0% 0.0% 8.3% 5.9% mechanisms Investing in national infrastructure 33.3% 38.5% 43.8% 66.7% 28.6% 14.3% 20.0% 33.3% 66.7% 35.3% Increasing access to basic services 33.3% 7.7% 6.3% 16.7% 28.6% 28.6% 15.0% 50.0% 16.7% 23.5% Building social safety nets 16.7% 23.1% 6.3% 0.0% 0.0% 28.6% 20.0% 0.0% 8.3% 5.9% Generating jobs 66.7% 23.1% 37.5% 66.7% 14.3% 28.6% 25.0% 66.7% 25.0% 23.5% Improving livelihoods 16.7% 23.1% 6.3% 33.3% 42.9% 28.6% 25.0% 0.0% 16.7% 17.6% Increasing social cohesion 33.3% 0.0% 6.3% 0.0% 28.6% 0.0% 5.0% 0.0% 8.3% 5.9% Modernizing and developing the 33.3% 15.4% 31.3% 0.0% 14.3% 0.0% 10.0% 0.0% 0.0% 23.5% education system Economic growth* 0.0% 0.0% 18.8% 33.3% 0.0% 57.1% 30.0% 33.3% 16.7% 5.9% Encouraging private sector investment 0.0% 23.1% 25.0% 16.7% 0.0% 28.6% 15.0% 0.0% 25.0% 17.6% Improving health services 16.7% 23.1% 56.3% 16.7% 28.6% 14.3% 15.0% 16.7% 33.3% 35.3% *Significantly different between stakeholder groups 84 The World Bank West Bank and Gaza Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in West Bank and Gaza? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Local newspapers 16.7% 38.5% 25.0% 33.3% 57.1% 57.1% 35.0% 33.3% 33.3% 47.1% International newspapers 0.0% 7.7% 6.3% 0.0% 14.3% 28.6% 5.0% 0.0% 16.7% 0.0% Local radio 0.0% 7.7% 12.5% 16.7% 0.0% 0.0% 5.0% 16.7% 0.0% 5.9% International radio* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 50.0% 0.0% 6.3% 16.7% 28.6% 0.0% 5.0% 16.7% 0.0% 5.9% International television 16.7% 0.0% 12.5% 16.7% 0.0% 0.0% 5.0% 16.7% 33.3% 17.6% Periodicals 16.7% 23.1% 0.0% 16.7% 0.0% 14.3% 30.0% 0.0% 25.0% 5.9% Internet 66.7% 84.6% 87.5% 50.0% 57.1% 100.0% 55.0% 83.3% 83.3% 76.5% Social media 0.0% 23.1% 31.3% 33.3% 0.0% 0.0% 20.0% 16.7% 0.0% 17.6% Blogs 0.0% 15.4% 18.8% 0.0% 0.0% 0.0% 5.0% 0.0% 8.3% 11.8% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Instant messaging* 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other World Bank website 50.0% 23.1% 50.0% 33.3% 28.6% 100.0% 45.0% 33.3% 66.7% 47.1% Direct contact with World Bank 0.0% 46.2% 37.5% 50.0% 14.3% 14.3% 25.0% 0.0% 25.0% 23.5% e-newsletters 33.3% 7.7% 25.0% 33.3% 42.9% 14.3% 35.0% 50.0% 16.7% 23.5% Instant messaging 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 8.3% 0.0% World Bank 16.7% 46.2% 50.0% 33.3% 14.3% 14.3% 25.0% 33.3% 25.0% 47.1% seminars/workshops/conferences World Bank publications and other 66.7% 46.2% 18.8% 0.0% 28.6% 42.9% 30.0% 16.7% 50.0% 23.5% written materials Mobile phones 0.0% 15.4% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Social media 16.7% 15.4% 12.5% 0.0% 14.3% 0.0% 15.0% 0.0% 0.0% 17.6% Blogs 0.0% 0.0% 0.0% 16.7% 14.3% 0.0% 10.0% 0.0% 8.3% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 33.3% 27.3% 25.0% 83.3% 42.9% 16.7% 36.8% 33.3% 27.3% 29.4% No 66.7% 72.7% 75.0% 16.7% 57.1% 83.3% 63.2% 66.7% 72.7% 70.6% Have you requested information from the World Bank on its activities in the past year? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 33.3% 0.0% 20.0% 25.0% 28.6% 28.6% 15.8% 25.0% 8.3% 21.4% No 66.7% 100.0% 80.0% 75.0% 71.4% 71.4% 84.2% 75.0% 91.7% 78.6% 85 The World Bank West Bank and Gaza Country Survey 2013 G. Communication and Information Sharing (continued) Were you able to obtain this information? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 66.7% 0.0% 100.0% 100.0% 100.0% 75.0% 75.0% 50.0% 100.0% 40.0% No 33.3% 100.0% 0.0% 0.0% 0.0% 25.0% 25.0% 50.0% 0.0% 60.0% Do you have access to the Internet? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 100.0% 100.0% 100.0% 100.0% 85.7% 100.0% 100.0% 83.3% 91.7% 93.3% No 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 16.7% 8.3% 6.7% Do you use/have used the World Bank website? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 83.3% 76.9% 93.3% 80.0% 85.7% 100.0% 73.7% 50.0% 83.3% 80.0% No 16.7% 23.1% 6.7% 20.0% 14.3% 0.0% 26.3% 50.0% 16.7% 20.0% Which do you primarily use?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other The World Bank’s country website 20.0% 45.5% 31.3% 33.3% 100.0% 57.1% 63.2% 0.0% 54.5% 66.7% The World Bank’s main website 80.0% 54.5% 68.8% 66.7% 0.0% 42.9% 36.8% 100.0% 45.5% 33.3% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank website? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other High speed 100.0% 91.7% 87.5% 80.0% 83.3% 85.7% 83.3% 80.0% 100.0% 100.0% Dial-up 0.0% 8.3% 12.5% 20.0% 16.7% 14.3% 16.7% 20.0% 0.0% 0.0% 86 The World Bank West Bank and Gaza Country Survey 2013 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more currently than I did a few 6 6.67 3.14 12 6.58 2.94 16 7.00 2.58 5 6.40 2.41 7 6.43 2.76 7 6.29 1.50 20 6.05 2.16 6 3.50 1.76 12 5.67 2.19 15 6.27 2.84 years ago I find the World Bank websites 4 7.00 1.15 10 7.40 1.07 16 6.75 2.24 6 7.67 1.03 7 6.43 2.51 7 7.71 1.11 18 6.44 1.89 6 4.50 3.15 11 6.73 1.62 14 7.79 1.67 easy to navigate I find the information on the World Bank’s websites useful 4 8.00 1.41 9 7.11 1.76 16 7.19 1.87 6 7.50 1.87 7 7.00 2.77 6 7.00 1.79 18 6.89 1.94 6 4.83 3.19 11 7.09 1.45 14 7.79 1.25 When I need information from the World Bank I know how to 5 7.40 1.82 10 7.50 2.37 16 7.56 2.00 5 7.20 2.59 7 6.14 2.34 7 7.29 2.21 17 6.94 2.01 6 4.83 3.19 12 7.00 1.71 15 6.67 2.23 find it The World Bank is responsive to my information requests 4 7.75 .96 5 8.00 1.87 16 7.31 2.50 5 7.20 2.95 6 6.33 2.73 6 8.17 .98 14 6.21 1.63 4 3.25 2.63 7 7.57 1.62 10 6.80 1.93 and inquiries* *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 83.3% 83.3% 81.3% 83.3% 71.4% 28.6% 55.0% 16.7% 16.7% 64.7% No 16.7% 16.7% 18.8% 16.7% 28.6% 71.4% 45.0% 83.3% 83.3% 35.3% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in West Bank and Gaza? * (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Observer* 0.0% 0.0% 12.5% 16.7% 14.3% 0.0% 25.0% 66.7% 16.7% 5.9% Use World Bank reports/data 33.3% 15.4% 25.0% 33.3% 57.1% 71.4% 30.0% 66.7% 41.7% 29.4% Engage in World Bank related/sponsored 50.0% 53.8% 37.5% 33.3% 0.0% 42.9% 35.0% 0.0% 25.0% 47.1% events/activities Collaborate as part of my professional 66.7% 69.2% 62.5% 50.0% 42.9% 14.3% 45.0% 0.0% 50.0% 41.2% duties Use World Bank website for information, 16.7% 23.1% 25.0% 16.7% 14.3% 71.4% 50.0% 16.7% 50.0% 41.2% data, research, etc. *Significantly different between stakeholder groups 87 The World Bank West Bank and Gaza Country Survey 2013 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing West Bank and Gaza In general would you say that West Bank and Gaza is headed in...? West Bank Percentage of Respondents Ramallah (other areas) Gaza The right direction 6.4% 16.7% 13.3% The wrong direction 60.3% 66.7% 46.7% Not sure 33.3% 16.7% 40.0% Listed below are a number of development priorities in West Bank and Gaza. Please identify which of the following you consider the most important development priorities in West Bank and Gaza? (Choose no more than THREE) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza Social protection 15.2% 16.7% 6.7% Transport 1.3% 0.0% 0.0% Security/stabilization/reconstruction* 22.8% 12.5% 46.7% Public sector governance/ reform 27.8% 29.2% 40.0% Global/regional integration 2.5% 0.0% 0.0% Gender 3.8% 0.0% 0.0% Domestic private sector development 16.5% 12.5% 20.0% Foreign direct investment 2.5% 4.2% 0.0% Civil society development 0.0% 4.2% 0.0% Water and sanitation 8.9% 4.2% 26.7% Energy 3.8% 8.3% 20.0% Regional conflict and tensions 1.3% 0.0% 0.0% Job creation/employment 24.1% 25.0% 13.3% Rural development 6.3% 0.0% 0.0% Financial markets 0.0% 4.2% 0.0% Urban development 2.5% 0.0% 0.0% Environmental sustainability 2.5% 4.2% 0.0% Equality of opportunity 3.8% 4.2% 0.0% Health 17.7% 20.8% 20.0% Education 25.3% 41.7% 6.7% Poverty reduction 11.4% 12.5% 20.0% Food security 2.5% 4.2% 0.0% Movement and access improvement 12.7% 0.0% 0.0% Social cohesion - Palestinian reconciliation 16.5% 20.8% 40.0% Climate change 0.0% 4.2% 0.0% Agricultural development 5.1% 0.0% 0.0% Trade and exports 3.8% 12.5% 6.7% Crime and violence 0.0% 0.0% 0.0% Peace with Israel 16.5% 12.5% 0.0% Economic growth* 11.4% 29.2% 0.0% Law and justice 3.8% 4.2% 6.7% Regulatory framework 1.3% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Infrastructure 10.1% 0.0% 6.7% Local governance and institutions 2.5% 0.0% 6.7% Natural resource management 0.0% 0.0% 0.0% Anti corruption 5.1% 4.2% 13.3% Disaster management 1.3% 0.0% 0.0% Information and communications technology 2.5% 0.0% 0.0% *Significantly different between locations 88 The World Bank West Bank and Gaza Country Survey 2013 A. General Issues facing West Bank and Gaza (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in West Bank and Gaza? (Choose no more than THREE) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza Water and sanitation 1.3% 0.0% 0.0% Equality of opportunity 11.4% 0.0% 13.3% Economic growth 51.9% 45.8% 40.0% Climate change 0.0% 0.0% 0.0% Regional conflict and tensions 1.3% 4.2% 0.0% Global/regional integration 0.0% 4.2% 0.0% Gender 2.5% 0.0% 0.0% Rural development 7.6% 0.0% 6.7% Urban development 2.5% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% Local governance and institutions 1.3% 4.2% 0.0% Civil society development* 1.3% 4.2% 20.0% Infrastructure 10.1% 4.2% 6.7% Social protection 16.5% 25.0% 13.3% Law and justice 1.3% 4.2% 0.0% Transport 1.3% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Information and communications technology 3.8% 0.0% 6.7% Security/stabilization/reconstruction 24.1% 8.3% 33.3% Anti corruption 12.7% 16.7% 13.3% Domestic private sector development* 22.8% 37.5% 53.3% Foreign direct investment 1.3% 0.0% 0.0% Energy 1.3% 0.0% 0.0% Public sector governance/ reform 10.1% 16.7% 6.7% Social cohesion 2.5% 0.0% 0.0% Education 25.3% 16.7% 6.7% Natural resource management 7.6% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% Health 2.5% 0.0% 13.3% Movement and access improvement 13.9% 16.7% 6.7% Agricultural development 13.9% 16.7% 0.0% Disaster management 1.3% 0.0% 0.0% Job creation/employment 40.5% 45.8% 40.0% Financial markets 0.0% 4.2% 0.0% Trade and exports 2.5% 8.3% 13.3% Food security* 1.3% 12.5% 6.7% *Significantly different between locations 89 The World Bank West Bank and Gaza Country Survey 2013 A. General Issues facing West Bank and Gaza (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in West Bank and Gaza? (Choose no more than THREE) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza Energy 6.3% 12.5% 6.7% Gender 2.5% 0.0% 0.0% Equality of opportunity 7.6% 4.2% 0.0% Global/regional integration 2.5% 4.2% 0.0% Social protection* 0.0% 8.3% 0.0% Movement and access improvement 30.4% 33.3% 33.3% Climate change 0.0% 0.0% 0.0% Anti corruption 12.7% 12.5% 13.3% Disaster management 0.0% 0.0% 0.0% Regional conflict and tensions 2.5% 4.2% 0.0% Rural development 11.4% 4.2% 0.0% Foreign direct investment 13.9% 20.8% 20.0% Urban development 1.3% 0.0% 0.0% Water and sanitation 1.3% 4.2% 6.7% Trade and exports 13.9% 16.7% 40.0% Information and communications technology 5.1% 0.0% 6.7% Regulatory framework 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Social cohesion 0.0% 4.2% 0.0% Public sector governance/ reform 13.9% 16.7% 6.7% Domestic private sector development 40.5% 37.5% 46.7% Job creation/employment 24.1% 20.8% 0.0% Agricultural development 12.7% 12.5% 0.0% Civil society development 1.3% 0.0% 0.0% Food security 1.3% 0.0% 0.0% Transport 6.3% 4.2% 6.7% Security/stabilization/reconstruction 20.3% 16.7% 40.0% Education 15.2% 16.7% 6.7% Natural resource management 12.7% 0.0% 6.7% Environmental sustainability 0.0% 0.0% 0.0% Health 1.3% 0.0% 0.0% Infrastructure 11.4% 12.5% 20.0% Law and justice 5.1% 4.2% 0.0% Local governance and institutions 0.0% 0.0% 0.0% Peace with Israel 19.0% 25.0% 33.3% Crime and violence 0.0% 0.0% 0.0% Financial markets 0.0% 4.2% 6.7% *Significantly different between locations 90 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 78 6.67 2.33 24 6.33 1.61 15 7.73 1.58 Bank in West Bank and Gaza? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 77 5.57 2.09 24 5.83 1.86 15 6.47 1.55 Bank’s effectiveness in West Bank and Gaza? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help West Bank and Gaza solve 72 5.72 2.36 22 6.41 2.02 15 6.67 1.88 its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in West Bank and Gaza, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in West Bank and Gaza? (Choose no more than THREE) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza Social protection 12.7% 16.7% 6.7% Security/stabilization/reconstruction 13.9% 12.5% 20.0% Public sector governance/ reform 30.4% 33.3% 20.0% Transport 5.1% 0.0% 6.7% Poverty reduction 21.5% 16.7% 40.0% Global/regional integration 1.3% 4.2% 0.0% Gender 1.3% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% Rural development 10.1% 4.2% 0.0% Domestic private sector development 19.0% 12.5% 20.0% Foreign direct investment* 1.3% 12.5% 0.0% Water and sanitation* 5.1% 4.2% 33.3% Energy* 1.3% 12.5% 26.7% Social cohesion 0.0% 0.0% 0.0% Job creation/employment 19.0% 12.5% 6.7% Financial markets 2.5% 4.2% 0.0% Urban development 2.5% 0.0% 0.0% Environmental sustainability 1.3% 4.2% 6.7% Civil society development 2.5% 8.3% 6.7% Equality of opportunity 3.8% 0.0% 0.0% Regional conflict and tensions 1.3% 0.0% 0.0% Health 13.9% 12.5% 20.0% Education 30.4% 29.2% 20.0% Food security 2.5% 4.2% 6.7% Climate change 0.0% 0.0% 0.0% Agricultural development 19.0% 16.7% 0.0% Trade and exports 7.6% 16.7% 0.0% Economic growth 25.3% 33.3% 20.0% Law and justice 3.8% 0.0% 6.7% Local governance and institutions 6.3% 4.2% 0.0% Regulatory framework 2.5% 0.0% 6.7% Communicable/non-communicable diseases 1.3% 0.0% 0.0% Infrastructure 17.7% 12.5% 20.0% Natural resource management 6.3% 4.2% 0.0% Information and communications technology 1.3% 4.2% 6.7% Anti corruption 5.1% 4.2% 0.0% Disaster management 0.0% 0.0% 0.0% *Significantly different between locations 91 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in West Bank and Gaza? st 1 Greatest Value West Bank Percentage of Respondents Ramallah (other areas) Gaza Financial resources: investment lending 26.6% 29.2% 28.6% Financial resources: policy based lending / budget support to the 24.1% 25.0% 35.7% Government Mobilizing third party financial resources 5.1% 4.2% 7.1% Technical assistance 13.9% 12.5% 14.3% Policy advice 5.1% 0.0% 0.0% Donor coordination 7.6% 12.5% 0.0% Data 0.0% 0.0% 0.0% Training/capacity building 7.6% 4.2% 14.3% Studies/analyses 2.5% 0.0% 0.0% Convening/facilitating 1.3% 0.0% 0.0% Linkage to non-Bank expertise 2.5% 0.0% 0.0% Strategy formulation 3.8% 8.3% 0.0% Other 0.0% 4.2% 0.0% nd 2 Greatest Value West Bank Percentage of Respondents Ramallah (other areas) Gaza Financial resources: investment lending 9.2% 0.0% 0.0% Financial resources: policy based lending / budget support to the 17.1% 12.5% 7.1% Government Mobilizing third party financial resources 5.3% 4.2% 7.1% Technical assistance 9.2% 25.0% 14.3% Policy advice 10.5% 8.3% 0.0% Donor coordination 6.6% 4.2% 21.4% Data 2.6% 4.2% 0.0% Training/capacity building 11.8% 12.5% 28.6% Studies/analyses 11.8% 4.2% 0.0% Convening/facilitating 1.3% 0.0% 7.1% Linkage to non-Bank expertise 5.3% 8.3% 0.0% Strategy formulation 9.2% 16.7% 14.3% Other 0.0% 0.0% 0.0% Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in West Bank and Gaza? (Choose no more than TWO) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza Staff too inaccessible 8.9% 4.2% 0.0% Not exploring alternative policy options 10.1% 16.7% 0.0% Not adequately sensitive to political/social realities in West Bank and 35.4% 33.3% 20.0% Gaza Not enough public disclosure of its work 22.8% 20.8% 26.7% Arrogant in its approach 6.3% 8.3% 0.0% Not aligned with country priorities 1.3% 4.2% 6.7% The credibility of its knowledge/data 0.0% 0.0% 0.0% Not willing to honestly criticize policies and reform efforts in the 10.1% 12.5% 20.0% country Too influenced by developed countries 12.7% 8.3% 13.3% Imposing technocratic solutions without regard to political realities* 22.8% 8.3% 0.0% World Bank processes too slow and complex 13.9% 12.5% 33.3% Too bureaucratic in its operational policies and procedures 12.7% 12.5% 13.3% Not aligned with other donors’ work 2.5% 0.0% 0.0% Not collaborating enough with non-state actors 7.6% 12.5% 13.3% Not client focused 0.0% 0.0% 0.0% Its advice and strategies do not lend themselves to practical problem 1.3% 4.2% 0.0% solving Not focused enough on issues that are unique to post-conflict 6.3% 16.7% 6.7% countries Inadequate number of World Bank staff members located in the 5.1% 4.2% 26.7% country* Other 3.8% 4.2% 6.7% *Significantly different between locations 92 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in West Bank and Gaza? (Choose no more than TWO) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza Capacity development 36.7% 29.2% 40.0% Policy based lending / budget support to the Government 35.4% 20.8% 20.0% Knowledge products/services 11.4% 12.5% 6.7% Investment lending 35.4% 37.5% 40.0% Technical assistance 26.6% 16.7% 20.0% Trust Fund management 16.5% 12.5% 6.7% Co-financing arrangements* 15.2% 16.7% 46.7% Sector-wide approaches* 5.1% 20.8% 6.7% Emergency Recovery lending 5.1% 4.2% 6.7% Other 2.5% 0.0% 0.0% Don’t know 7.6% 20.8% 6.7% *Significantly different between locations Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global development 73 6.62 1.98 22 7.09 1.87 11 8.27 1.90 agenda as related to “global public goods”?* *Significantly different between locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza NGOs 24.1% 25.0% 33.3% Local Government 31.6% 33.3% 20.0% Beneficiaries 16.5% 4.2% 13.3% Private sector 44.3% 37.5% 53.3% Donor community 13.9% 8.3% 6.7% Foundations 10.1% 12.5% 0.0% Academia/think tanks/research institutes 27.8% 37.5% 13.3% Parliament 5.1% 0.0% 6.7% Media 6.3% 4.2% 6.7% Faith based organizations 1.3% 4.2% 6.7% Emerging donors 0.0% 0.0% 0.0% UN agencies 5.1% 16.7% 6.7% Regional organizations 8.9% 12.5% 26.7% Other 1.3% 0.0% 6.7% To what extent do you agree with the following statements about the World Bank’s work in West Bank and Gaza, on a ten point s cale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant 74 5.31 2.22 24 5.58 1.84 15 5.93 2.09 role in development in West Bank and Gaza The World Bank’s work is aligned with what I consider the development priorities for West Bank 75 5.24 2.26 24 5.04 1.90 15 5.60 1.96 and Gaza The World Bank supports programs and strategies that are realistic for West Bank and Gaza 74 5.43 2.15 24 5.33 2.35 15 6.07 1.71 The World Bank treats clients and stakeholders in 71 6.96 2.29 23 7.13 1.91 14 8.79 1.37 West Bank and Gaza with respect* *Significantly different between locations 93 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in West Bank and Gaza, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD Responsiveness 74 5.27 2.02 22 5.41 1.84 15 6.20 1.61 Flexibility (in terms of the institution’s products and 68 5.06 2.08 21 5.14 1.71 15 5.67 1.76 services) Flexibility (in terms of changing country 73 5.37 2.04 22 5.36 1.79 15 5.60 1.92 circumstances) Being inclusive 74 5.32 2.17 22 5.05 1.96 14 5.93 1.73 Openness 76 6.03 2.20 22 5.82 2.58 15 7.13 1.96 Staff accessibility 71 5.94 2.20 22 6.00 2.43 14 7.14 1.61 Straightforwardness and honesty* 73 6.64 1.95 23 6.61 2.23 14 8.21 1.19 Collaboration with groups outside of the 67 6.06 1.97 21 5.67 2.13 14 6.71 1.94 Government Collaboration with the Government 73 6.68 1.93 20 7.40 1.82 14 7.79 1.72 Collaboration with other donors 65 6.69 1.98 19 7.37 1.74 14 7.64 1.60 Follow through over time* 67 6.34 2.11 18 6.33 2.09 13 7.92 1.19 *Significantly different between locations When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza The World Bank works too slowly 15.2% 12.5% 6.7% The Government works inefficiently 25.3% 37.5% 46.7% There is not an adequate level of citizen/civil society participation 12.7% 16.7% 20.0% Poor donor coordination 5.1% 16.7% 6.7% The World Bank does not do adequate follow through/follow-up 15.2% 0.0% 6.7% Lack of/inadequate levels of capacity in Government 16.5% 20.8% 13.3% Political pressures and obstacles 32.9% 29.2% 26.7% Reforms are not well thought out in light of country challenges 16.5% 20.8% 6.7% The World Bank is not sensitive enough to political/social realities on 19.0% 12.5% 6.7% the ground Ongoing conflict and instability 30.4% 20.8% 33.3% Inadequate funding 6.3% 12.5% 20.0% Other* 0.0% 0.0% 6.7% *Significantly different between locations 94 The World Bank West Bank and Gaza Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in West Bank and Gaza, on a ten point scale? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD Anti corruption 68 4.74 2.20 17 3.88 2.15 14 5.43 2.31 Information and communications technology 62 5.68 1.75 16 4.63 1.41 14 6.00 2.04 Urban development 67 5.60 1.88 17 4.65 1.73 14 6.14 1.75 Environmental sustainability* 64 5.39 1.97 16 4.81 2.04 14 6.86 1.92 Regulatory framework 67 5.72 1.91 20 5.65 2.23 14 6.79 1.97 Infrastructure 68 6.00 1.86 19 5.53 1.71 15 7.07 2.05 Poverty reduction 69 5.30 2.10 21 4.81 2.11 15 5.80 1.37 Gender 60 5.57 2.09 19 4.79 2.04 12 6.33 1.97 Domestic private sector development 63 5.14 2.01 18 5.28 1.84 13 5.23 1.48 Foreign direct investment 54 4.56 2.38 14 4.71 1.94 12 5.08 1.98 Local governance and institutions 62 5.60 1.85 19 6.05 1.81 15 6.73 1.71 Water and sanitation* 62 5.89 2.03 19 5.47 1.61 14 7.50 1.74 Trade and exports 53 4.92 2.10 19 4.84 1.74 13 5.15 1.52 Economic growth 66 4.86 2.04 20 4.85 1.69 15 5.60 1.45 Energy 57 5.09 2.11 19 4.79 2.04 14 5.00 1.92 Public sector governance/ reform 63 5.75 2.05 21 5.00 2.07 14 5.71 2.40 Job creation/employment 67 4.88 1.99 21 4.43 1.54 15 4.87 1.77 Financial markets 52 4.94 2.16 14 3.93 1.94 12 4.17 1.70 Equality of opportunity 60 4.90 2.09 14 3.93 1.94 11 5.64 2.29 Health 62 5.35 1.79 17 4.88 1.90 13 5.92 2.14 Rural development 60 4.92 2.00 18 4.56 1.95 12 5.92 1.88 Movement and access improvement 64 4.38 2.07 19 3.95 2.20 12 5.17 2.12 Education* 69 5.45 1.92 18 4.72 2.05 13 6.54 1.76 Civil society development 63 5.22 2.09 17 4.65 1.93 13 6.08 1.80 Stabilization/reconstruction 63 4.65 2.24 19 4.68 2.11 14 5.29 2.37 Social protection 62 4.98 2.24 19 5.00 2.38 13 5.31 1.89 *Significantly different between locations Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve development results in West Bank and 76 5.36 1.85 22 5.18 1.68 15 6.00 1.60 Gaza? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD To what extent does the World Bank help to build/strengthen existing country systems in West 74 5.88 1.94 19 5.95 1.81 15 6.73 1.67 Bank and Gaza? (1-To no degree at all, 10-To a very significant degree) 95 The World Bank West Bank and Gaza Country Survey 2013 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in West Bank and Gaza, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD The World Bank's financial instruments meet the 75 4.92 1.96 21 5.24 2.10 15 5.20 2.04 needs of West Bank and Gaza The World Bank meets West Bank and Gaza’s 75 5.53 2.00 21 5.24 2.36 15 5.67 1.63 needs for knowledge services D. The World Bank’s Knowledge Work and Activities How frequently do you consult World Bank knowledge work and activities in the work you do? West Bank Percentage of Respondents Ramallah (other areas) Gaza Weekly 7.8% 8.7% 13.3% Monthly 16.9% 21.7% 46.7% A few times a year 50.6% 30.4% 26.7% Rarely 18.2% 34.8% 13.3% Never 6.5% 4.3% 0.0% When thinking about the development challenges in West Bank and Gaza, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza Public sector governance/ reform 22.8% 33.3% 33.3% Gender 3.8% 0.0% 0.0% Social cohesion 3.8% 8.3% 0.0% Domestic private sector development 26.6% 25.0% 40.0% Foreign direct investment 10.1% 8.3% 0.0% Water and sanitation* 7.6% 8.3% 33.3% Trade and exports 7.6% 8.3% 0.0% Energy* 7.6% 8.3% 33.3% Regional conflict and tensions 3.8% 8.3% 6.7% Disaster management 0.0% 4.2% 0.0% Social protection 10.1% 12.5% 6.7% Climate change 0.0% 0.0% 0.0% Poverty reduction 16.5% 16.7% 33.3% Law and justice* 0.0% 8.3% 0.0% Security/stabilization/reconstruction 16.5% 0.0% 13.3% Anti corruption 3.8% 8.3% 13.3% Financial markets 2.5% 4.2% 0.0% Equality of opportunity 3.8% 4.2% 6.7% Civil society development 2.5% 0.0% 0.0% Urban development 2.5% 4.2% 0.0% Education 24.1% 29.2% 13.3% Crime and violence 0.0% 0.0% 0.0% Movement and access improvement 11.4% 8.3% 0.0% Global/regional integration 1.3% 8.3% 0.0% Information and communications technology 3.8% 4.2% 6.7% Local governance and institutions 8.9% 4.2% 6.7% Transport 3.8% 8.3% 0.0% Agricultural development 15.2% 12.5% 0.0% Natural resource management 3.8% 0.0% 0.0% Job creation/employment 16.5% 20.8% 0.0% Health* 6.3% 4.2% 26.7% Economic growth 22.8% 4.2% 13.3% Rural development 6.3% 0.0% 0.0% Food security 3.8% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% Regulatory framework 3.8% 0.0% 0.0% Infrastructure 10.1% 8.3% 6.7% Communicable/non-communicable diseases 0.0% 0.0% 0.0% *Significantly different between locations 96 The World Bank West Bank and Gaza Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) In West Bank and Gaza, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD Enhancing your knowledge and/or skills 75 5.57 2.26 21 5.57 1.80 15 5.93 2.09 Contributing to good policy making 73 5.53 1.94 22 5.64 2.15 14 6.57 2.28 Providing support for program implementation 71 5.79 2.04 21 5.43 2.09 14 6.57 2.44 In West Bank and Gaza, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD Are timely 72 6.03 1.88 20 5.30 1.81 15 6.00 2.04 Include appropriate level of stakeholder 74 6.09 1.95 20 5.75 2.29 15 6.87 2.13 involvement during preparation Are relevant to West Bank and Gaza’s development 75 5.93 2.03 22 5.27 1.96 15 6.73 1.98 priorities Provide feasible recommendations 73 5.95 2.01 21 5.57 1.91 14 7.21 2.12 Are source of relevant information on global good 74 6.54 2.18 22 6.86 1.49 15 7.47 2.13 practices Are accessible 74 6.78 2.08 21 6.48 2.14 14 6.79 2.58 Are useful in terms of the work you do 73 6.84 1.88 22 6.59 1.68 15 7.00 2.36 Are adequately disseminated 74 6.41 2.05 20 5.75 2.55 15 5.87 2.29 Are appropriately translated 68 6.78 1.95 20 6.15 2.13 14 6.29 2.40 Are adaptable to West Bank and Gaza’s specific development challenges and country 73 6.12 1.90 21 5.67 2.01 15 6.47 1.60 circumstances Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your 74 5.95 1.88 20 5.60 1.43 15 6.40 1.92 country? Overall, how would you rate the technical quality of the World Bank's knowledge work and activities? 76 6.75 1.74 21 7.05 1.60 15 7.20 1.97 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 97 The World Bank West Bank and Gaza Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly 60 5.15 2.12 17 5.88 2.37 14 6.21 2.33 The World Bank effectively monitors and evaluates 69 6.52 1.88 23 6.87 1.77 15 7.73 1.16 the projects and programs it supports The World Bank's approvals and reviews are done 68 5.72 1.96 20 5.95 1.99 15 6.47 1.73 in a timely fashion The World Bank's “Safeguard Policy” requirements 65 5.62 2.02 15 5.87 1.68 15 6.27 2.15 are reasonable The World Bank imposes reasonable conditions 60 5.53 2.21 15 5.67 2.16 12 6.08 2.43 on its lending Working with the World Bank increases West Bank 75 6.15 2.15 21 6.10 2.21 15 7.73 2.37 and Gaza's institutional capacity* The World Bank ensures consistency and 59 6.32 1.80 18 6.39 1.91 13 6.92 2.18 continuity through staff changes The World Bank's teams and visits are well 64 6.22 2.15 20 6.70 2.43 15 7.47 2.17 coordinated Where country systems are adequate, the World 55 6.16 2.08 18 6.39 1.88 13 7.62 2.22 Bank makes appropriate use of them The World Bank provides effective implementation 66 6.41 1.84 20 6.25 2.02 14 7.50 1.51 support *Significantly different between locations Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank is 61 6.51 1.93 17 6.47 1.70 15 5.93 2.05 adequately staffed in West Bank and Gaza? F. The Future Role of the World Bank in West Bank and Gaza Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in West Bank and Gaza’s 74 7.66 1.52 23 7.17 2.42 14 8.14 1.88 development in the near future? Which of the following SHOULD the World Bank do to make itself of greater value in West Bank and Gaza? (Choose no more than TWO) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza Focus primarily on advocacy issues 8.9% 20.8% 0.0% Improve the quality of its experts as related to West Bank and Gaza’s 27.8% 12.5% 20.0% specific challenges Improve the competitiveness of its financing compared to markets 16.5% 8.3% 6.7% Reach out more to groups outside of government 29.1% 41.7% 40.0% Reduce the complexity of obtaining World Bank financing 31.6% 16.7% 40.0% Ensure greater selectivity in its work 16.5% 8.3% 6.7% Provide more adequate data/knowledge/statistics/figures on West 11.4% 20.8% 6.7% Bank and Gaza’s economy Offer more innovative financial products 11.4% 16.7% 6.7% Offer more innovative knowledge services 12.7% 8.3% 13.3% Work faster 17.7% 12.5% 20.0% Increase the level of World Bank staffing in West Bank and Gaza’s 0.0% 0.0% 26.7% office* Other 3.8% 4.2% 6.7% *Significantly different between locations 98 The World Bank West Bank and Gaza Country Survey 2013 F. The Future Role of the World Bank in West Bank and Gaza (continued) Below is a list of development priorities in West Bank and Gaza. Which THREE areas below would benefit most from the World Bank playing a leading role among international partners in West Bank and Gaza? (Choose no more than THREE) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza Building capacity of state institutions 40.5% 20.8% 40.0% Strengthening public financial management 26.6% 25.0% 26.7% Ensuring legal and institutional reforms 25.3% 20.8% 13.3% Strengthening public safety and security mechanisms 5.1% 0.0% 0.0% Investing in national infrastructure 32.9% 25.0% 46.7% Increasing access to basic services 10.1% 0.0% 6.7% Building social safety nets 17.7% 20.8% 0.0% Generating jobs 21.5% 37.5% 26.7% Improving livelihoods 10.1% 12.5% 6.7% Increasing social cohesion 3.8% 4.2% 0.0% Modernizing and developing the education system 12.7% 33.3% 13.3% Economic growth 39.2% 50.0% 46.7% Encouraging private sector investment 25.3% 33.3% 33.3% Improving health services 7.6% 4.2% 20.0% Below is a list of development priorities in West Bank and Gaza. Which THREE areas below would benefit most from other donors in West Bank and Gaza? (Choose no more than THREE) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza Building capacity of state institutions 24.1% 41.7% 40.0% Strengthening public financial management 10.1% 20.8% 6.7% Ensuring legal and institutional reforms 16.5% 20.8% 0.0% Strengthening public safety and security mechanisms 10.1% 12.5% 6.7% Investing in national infrastructure 34.2% 41.7% 33.3% Increasing access to basic services 20.3% 16.7% 13.3% Building social safety nets 11.4% 8.3% 20.0% Generating jobs 29.1% 29.2% 53.3% Improving livelihoods 17.7% 25.0% 20.0% Increasing social cohesion 5.1% 16.7% 0.0% Modernizing and developing the education system 15.2% 8.3% 13.3% Economic growth 20.3% 8.3% 13.3% Encouraging private sector investment 19.0% 4.2% 26.7% Improving health services 26.6% 25.0% 33.3% 99 The World Bank West Bank and Gaza Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in West Bank and Gaza? (Choose no more than TWO) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza Local newspapers 34.2% 41.7% 40.0% International newspapers 8.9% 12.5% 0.0% Local radio 8.9% 4.2% 0.0% International radio 0.0% 0.0% 0.0% Local television 7.6% 12.5% 6.7% International television 11.4% 8.3% 13.3% Periodicals 15.2% 12.5% 20.0% Internet 73.4% 66.7% 60.0% Social media 20.3% 4.2% 20.0% Blogs 5.1% 16.7% 6.7% Mobile phones 1.3% 0.0% 6.7% Instant messaging 2.5% 0.0% 13.3% Other 0.0% 4.2% 0.0% How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents West Bank (Responses Combined) Ramallah (other areas) Gaza World Bank website 45.6% 58.3% 33.3% Direct contact with World Bank 26.6% 12.5% 33.3% e-newsletters 25.3% 29.2% 26.7% Instant messaging 2.5% 4.2% 6.7% World Bank seminars/workshops/conferences* 29.1% 25.0% 60.0% World Bank publications and other written materials 35.4% 29.2% 20.0% Mobile phones 3.8% 0.0% 0.0% Social media 11.4% 4.2% 13.3% Blogs 5.1% 4.2% 0.0% Other 0.0% 0.0% 0.0% *Significantly different between locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? West Bank Percentage of Respondents Ramallah (other areas) Gaza Yes 34.2% 31.8% 28.6% No 65.8% 68.2% 71.4% Have you requested information from the World Bank on its activities in the past year? West Bank Percentage of Respondents Ramallah (other areas) Gaza Yes 14.1% 36.4% 20.0% No 85.9% 63.6% 80.0% Were you able to obtain this information? West Bank Percentage of Respondents Ramallah (other areas) Gaza Yes 69.2% 75.0% 66.7% No 30.8% 25.0% 33.3% Do you have access to the Internet? West Bank Percentage of Respondents Ramallah (other areas) Gaza Yes 97.2% 90.9% 100.0% No 2.8% 9.1% 0.0% Do you use/have you used the World Bank website? West Bank Percentage of Respondents Ramallah (other areas) Gaza Yes 82.4% 72.7% 92.9% No 17.6% 27.3% 7.1% 100 The World Bank West Bank and Gaza Country Survey 2013 G. Communication and Information Sharing (continued) Which do you primarily use? West Bank Percentage of Respondents Ramallah (other areas) Gaza The World Bank's country website 44.9% 59.1% 71.4% The World Bank's main website 55.1% 40.9% 28.6% Which Internet connection do you use primarily when visiting a World Bank website? West Bank Percentage of Respondents Ramallah (other areas) Gaza High speed 93.0% 85.7% 86.7% Dial-up 7.0% 14.3% 13.3% Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Ramallah West Bank (other areas) Gaza N Mean SD N Mean SD N Mean SD I use/consult World Bank data more currently than I 73 6.21 2.34 23 5.78 2.97 15 7.13 2.59 did a few years ago I find the World Bank websites easy to navigate 68 7.03 1.76 20 6.35 2.30 15 7.27 2.34 I find the information on the World Bank’s websites 66 7.05 1.78 21 7.05 1.86 15 7.53 2.59 useful When I need information from the World Bank I 70 6.90 2.07 21 6.90 1.92 14 7.36 2.87 know how to find it The World Bank is responsive to my information 50 7.00 2.04 19 6.58 2.43 13 7.15 2.64 requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? West Bank Percentage of Respondents Ramallah (other areas) Gaza Yes 57.9% 60.9% 73.3% No 42.1% 39.1% 26.7% Which of the following describes most of your exposure to the World Bank in West Bank and Gaza? (Choose no more than TWO) Percentage of Respondents West Bank (responses combined) Ramallah (other areas) Gaza Observer 13.9% 16.7% 6.7% Use World Bank reports/data 32.9% 41.7% 33.3% Engage in World Bank related/sponsored events/activities 35.4% 29.2% 53.3% Collaborate as part of my professional duties 43.0% 50.0% 60.0% Use World Bank website for information, data, research, etc. 36.7% 33.3% 20.0% 101 The World Bank West Bank and Gaza Country Survey 2013 Appendix D: Responses to All Questions by Year1 FY ’03 Response Number = 62  FY ’09 Response Number = 96  FY ’13 Response Number = 119 B. Overall Attitudes toward the World Bank year FY 2003 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in West 62 6.89 2.20 90 6.62 2.33 118 6.73 2.14 Bank and Gaza? (1-Not familiar at all, 10-Extremely familiar) year FY 2003 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD Overall, pleas e rate your impres s ion of the World Bank’s 59 6.44 2.14 83 6.40 1.94 117 5.74 1.98 effectivenes s in Wes t Bank and Gaza?^* (1-Not effective at all, 10-Very effective) ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY09 country surveys. To what extent do you agree with the following statements about the World Bank’s work in West Bank and Gaza, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2003 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 59 6.53 2.18 94 6.09 2.16 114 5.46 2.12 developm ent in Wes t Bank and Gaza^* The World Bank’s work is aligned with what I cons ider the 57 5.98 2.43 94 5.72 2.15 115 5.24 2.13 developm ent priorities for Wes t Bank and Gaza^ The World Bank s upports program s and s trategies that 57 6.32 2.11 91 5.87 1.99 114 5.51 2.13 are realis tic for Wes t Bank and Gaza^ The World Bank treats clients and s takeholders in Wes t Bank 55 7.67 1.99 82 7.22 2.06 109 7.24 2.18 and Gaza with res pect ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY09 country surveys. 1 Only those questions that were asked in the FY ’03, FY ’09, and FY ’13 country surveys, with similar response scales/options, are presented. 102 The World Bank West Bank and Gaza Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in West Bank and Gaza, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2003 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD Flexibility (in terms of changing 64 6.20 2.00 111 5.40 1.96 country circumstances)* Staff accessibility 84 6.25 2.45 108 6.11 2.19 Straightforwardness and 58 7.75 2.11 81 6.75 2.49 111 6.85 1.99 honesty^ ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY09 country surveys. C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in West Bank and Gaza, on a ten point scale? (1-Not effective at all, 10-Very effective) year FY 2003 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD Anti corruption^* 62 7.10 2.60 88 6.11 2.15 99 4.69 2.23 Regulatory framework^ 62 6.69 1.92 83 5.96 1.92 101 5.85 2.00 Infrastructure^ 62 7.07 2.22 82 6.45 2.17 102 6.07 1.90 Poverty reduction^ 62 6.13 2.60 89 5.85 2.16 105 5.28 2.02 Gender^ 62 6.46 2.13 81 5.80 2.24 92 5.50 2.08 Economic growth^* 62 6.58 2.42 87 5.66 2.12 101 4.97 1.91 Public sector governance/ 62 6.42 2.35 85 6.15 2.13 99 5.61 2.11 reform^ Health* 62 5.98 2.80 81 6.27 2.13 92 5.35 1.87 Education 62 5.69 2.84 85 6.09 2.19 101 5.50 1.99 Domestic private sector 62 6.94 2.43 84 5.86 2.02 94 5.18 1.90 development^* Social protection^* 62 5.99 2.38 84 5.74 2.22 94 5.03 2.21 ^Significantly different between FY13 and FY03 country surveys; *significantly different between FY13 and FY09 country surveys. D. The World Bank’s Knowledge Work and Activities In West Bank and Gaza, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2003 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD Are s ource of relevant inform ation on global good 55 7.42 2.54 86 7.04 2.22 111 6.73 2.06 practices Are us eful in term s of the work 59 7.90 1.66 88 8.06 2.14 110 6.81 1.90 you do^* Are adaptable to Wes t Bank and Gaza’s s pecific developm ent 58 6.90 2.34 87 6.38 2.31 109 6.08 1.88 challenges and country circum s tances ^ ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY09 country surveys. 103 The World Bank West Bank and Gaza Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2003 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD The World Bank dis burs es 40 6.80 2.30 60 6.47 2.17 91 5.45 2.22 funds prom ptly^* The World Bank effectively m onitors and evaluates the 41 7.73 1.91 63 7.49 2.12 107 6.77 1.81 projects and program s it s upports ^* Working with the World Bank increas es Wes t Bank and 41 7.20 1.90 65 6.85 2.02 111 6.35 2.24 Gaza's ins titutional capacity^ ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY09 country surveys. F. The Future Role of the World Bank year FY 2009 FY 2013 N Mean SD N Mean SD How s ignificant a role do you believe the World Bank SHOULD play in Wes t Bank and 89 6.76 2.20 111 7.62 1.79 Gaza’s developm ent in the near future?* (1-Not a significant role at all, 10-Very significant role) Significantly different between FY13 and FY09 country surveys. G. Communication and Information Sharing Do you have access to the Internet? Percentage of Respondents 2003 2009 2013 Yes - 100.0% 96.3% No - 0.0% 3.7% Do you use/have you used the World Bank website? Percentage of Respondents 2003 2009 2013 Yes - 85.9% 81.8% No - 14.1% 18.2% Which do you primarily use? Percentage of Respondents 2003 2009 2013 The World Bank's country website - 63.2% 51.4% The World Bank's main website - 36.8% 48.6% Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) year FY 2003 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD I find the World Bank webs ites 81 7.52 1.78 103 6.93 1.97 eas y to navigate* I find the information on the 80 7.71 1.69 102 7.12 1.92 World Bank’s webs ites us eful* When I need information from the World Bank I know how to 62 7.73 2.12 82 7.22 2.23 105 6.96 2.15 find it^ The World Bank is res pons ive to my information reques ts and 62 7.94 1.65 66 6.86 2.47 82 6.93 2.22 inquiries ^ ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY09 country surveys. 104 The World Bank West Bank and Gaza Country Survey 2013 Appendix E: Indicator Questions as a Function of Exposure to the Bank Currently, do you Which of the following describes most of your exposure to the World Bank in West Bank and Gaza? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 4.76 6.44 5.93 4.56 5.78 5.68 5.43 6.28 5.30 6.26 5.86 5.53 Bank’s effectiveness in West Bank and Gaza? To what extent do you believe the World Bank's staff is well prepared to help West Bank and Gaza solve 5.16 6.65 6.08 5.43 5.89 6.21 5.76 6.43 5.75 6.29 6.15 5.69 its most complicated development challenges? Overall the World Bank currently plays a relevant 4.89 5.86 5.58 4.73 5.76 4.93 5.12 6.07 5.05 5.93 5.34 5.71 role in development in West Bank and Gaza The World Bank’s work is aligned with what I consider the development priorities for West Bank 4.67 5.60 5.38 4.38 5.53 4.70 4.99 5.69 4.80 5.74 5.12 5.50 and Gaza Responsiveness 4.65 5.98 5.46 5.14 5.58 5.15 5.29 5.65 5.22 5.64 5.38 5.50 Openness 5.50 6.58 6.24 5.36 6.25 5.93 5.74 6.83 5.92 6.37 5.96 6.46 Collaboration with groups outside of the 5.63 6.43 6.09 5.80 6.49 5.29 5.62 6.81 5.59 6.60 6.19 5.76 Government Collaboration with the Government 6.18 7.50 7.06 6.40 7.30 6.37 6.64 7.56 6.69 7.30 6.96 7.00 Collaboration with other donors 6.47 7.34 7.02 6.50 7.10 6.73 6.78 7.29 6.82 7.10 6.94 7.00 To what extent does the World Bank’s work help to achieve development results in West Bank and 4.91 5.76 5.49 4.88 5.71 4.85 5.06 6.00 5.16 5.69 5.33 5.55 Gaza? To what extent does the World Bank help to build/strengthen existing country systems in West 5.34 6.53 6.15 5.07 6.35 5.43 5.71 6.54 5.54 6.53 5.96 6.11 Bank and Gaza? The World Bank's financial instruments meet the 4.33 5.49 5.08 4.60 5.30 4.53 4.76 5.48 4.62 5.50 5.07 4.92 needs of West Bank and Gaza The World Bank meets West Bank and Gaza’s needs for knowledge services 4.84 6.00 5.61 4.71 5.51 5.46 5.26 5.90 5.27 5.76 5.37 5.74 The World Bank knowledge work and activities are adaptable to West Bank and Gaza’s specific development challenges and country 5.45 6.52 6.15 5.64 6.16 5.95 5.81 6.56 5.84 6.35 6.14 5.97 circumstances Overall, how significant a contribution do you believe the World Bank's knowledge work and 5.39 6.33 6.02 5.43 6.09 5.69 5.74 6.31 5.69 6.20 5.88 6.08 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge work and activities? 6.34 7.24 6.92 6.56 6.90 6.80 6.71 7.15 6.68 7.08 6.79 7.00 Where country systems are adequate, the World 5.93 6.76 6.49 6.00 6.58 6.14 5.96 7.26 6.00 6.84 6.60 6.10 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 105 The World Bank West Bank and Gaza Country Survey 2013 Appendix F: WEST BANK AND GAZA FY 2013 Questionnaire World Bank Country Survey FY13 –West Bank and Gaza The World Bank is interested in gauging the views of clients and partners who are either involved in development in West Bank and Gaza or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in West Bank and Gaza, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in West Bank and Gaza. The World Bank commissioned an independent firm to oversee the logistics of this effort in West Bank and Gaza. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING WEST BANK AND GAZA A1. In general would you say that West Bank and Gaza is headed in...? 1 The right direction 2 The wrong direction 3 Not sure 106 The World Bank West Bank and Gaza Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in West Bank and Gaza. Please identify which of the following you consider the most important development priorities in West Bank and Gaza? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 21 Poverty reduction assistance) 2 Transport (e.g., roads, bridges, transportation) 22 Food security 3 Security/stabilization/reconstruction 23 Movement and access improvement Public sector governance/ reform (i.e., government 4 effectiveness, public financial management, public 24 Social cohesion - Palestinian reconciliation expenditure, fiscal system reform) 5 Global/regional integration 25 Climate change (e.g., mitigation, adaptation) 6 Gender 26 Agricultural development 7 Domestic private sector development 27 Trade and exports 8 Foreign direct investment 28 Crime and violence 9 Civil society development 29 Peace with Israel 10 Water and sanitation 30 Economic growth 11 Energy 31 Law and justice (e.g., judicial system) 12 Regional conflict and tensions 32 Regulatory framework 13 Job creation/employment 33 Communicable/non-communicable diseases 14 Rural development 34 Infrastructure 15 Financial markets 35 Local governance and institutions 16 Urban development 36 Natural resource management (e.g., oil, gas, mining) 17 Environmental sustainability 37 Anti corruption 18 Equality of opportunity (i.e., equity) 38 Disaster management 19 Health 39 Information and communications technology 20 Education 107 The World Bank West Bank and Gaza Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in West Bank and Gaza? (Choose no more than THREE) 1 Water and sanitation 20 Security/stabilization/reconstruction 2 Equality of opportunity (i.e., equity) 21 Anti corruption 3 Economic growth 22 Domestic private sector development 4 Climate change (e.g., mitigation, adaptation) 23 Foreign direct investment 5 Regional conflict and tensions 24 Energy Public sector governance/ reform (i.e., government 6 Global/regional integration 25 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Gender 26 Social cohesion 8 Rural development 27 Education 9 Urban development 28 Natural resource management (e.g., oil, gas, mining) 10 Regulatory framework 29 Environmental sustainability 11 Local governance and institutions 30 Health 12 Civil society development 31 Movement and access improvement 13 Infrastructure 32 Agricultural development Social protection (e.g., pensions, targeted 14 33 Disaster management social assistance) 15 Law and justice (e.g., judicial system) 34 Job creation/employment 16 Transport (e.g., roads, bridges, transportation) 35 Financial markets 17 Crime and violence 36 Trade and exports 18 Communicable/non-communicable diseases 37 Food security 19 Information and communications technology 108 The World Bank West Bank and Gaza Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in West Bank and Gaza? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 Energy 20 effectiveness, public financial management, public expenditure, fiscal system reform) 2 Gender 21 Domestic private sector development 3 Equality of opportunity (i.e., equity) 22 Job creation/employment 4 Global/regional integration 23 Agricultural development Social protection (e.g., pensions, targeted 5 24 Civil society development social assistance) 6 Movement and access improvement 25 Food security 7 Climate change (e.g., mitigation, adaptation) 26 Transport (e.g., roads, bridges, transportation) 8 Anti corruption 27 Security/stabilization/reconstruction 9 Disaster management 28 Education 10 Regional conflict and tensions 29 Natural resource management (e.g., oil, gas, mining) 11 Rural development 30 Environmental sustainability 12 Foreign direct investment 31 Health 13 Urban development 32 Infrastructure 14 Water and sanitation 33 Law and justice (e.g., judicial system) 15 Trade and exports 34 Local governance and institutions 16 Information and communications technology 35 Peace with Israel 17 Regulatory framework 36 Crime and violence 18 Communicable/non-communicable diseases 37 Financial markets 19 Social cohesion PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 109 The World Bank West Bank and Gaza Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in West Bank and Gaza, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Extremely Not familiar at all familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in West Bank and Gaza, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help West Bank and Gaza solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To a very To no degree at all Don't know significant degree 110 The World Bank West Bank and Gaza Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B4. When thinking about how the World Bank can have the most impact on development results in West Bank and Gaza, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in West Bank and Gaza? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 20 Equality of opportunity (i.e., equity) assistance) 2 Security/stabilization/reconstruction 21 Regional conflict and tensions Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 22 Health expenditure, fiscal system reform) 4 Transport (e.g., roads, bridges, transportation) 23 Education 5 Poverty reduction 24 Food security 6 Global/regional integration 25 Climate change (e.g., mitigation, adaptation) 7 Gender 26 Agricultural development 8 Crime and violence 27 Trade and exports 9 Rural development 28 Economic growth 10 Domestic private sector development 29 Law and justice (e.g., judicial system) 11 Foreign direct investment 30 Local governance and institutions 12 Water and sanitation 31 Regulatory framework 13 Energy 32 Communicable/non-communicable diseases 14 Social cohesion 33 Infrastructure 15 Job creation/employment 34 Natural resource management (e.g., oil, gas, mining) 16 Financial markets 35 Information and communications technology 17 Urban development 36 Anti corruption 18 Environmental sustainability 37 Disaster management 19 Civil society development 111 The World Bank West Bank and Gaza Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in West Bank and Gaza? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending   Financial resources: policy based lending / budget 2   support to the Government 3 Mobilizing third party financial resources   4 Technical assistance   5 Policy advice   6 Donor coordination   7 Data   8 Training/capacity building   9 Studies/analyses   10 Convening/facilitating   Linkage to non-Bank expertise (i.e., South-South 11   knowledge sharing) 12 Strategy formulation   13 Other (please specify):_______________________   B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in West Bank and Gaza? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in West Bank and Gaza 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Imposing technocratic solutions without regard to political realities 11 World Bank processes too slow and complex 12 Too bureaucratic in its operational policies and procedures 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not client focused 16 Its advice and strategies do not lend themselves to practical problem solving 17 Not focused enough on issues that are unique to post-conflict countries 18 Inadequate number of World Bank staff members located in the country 19 Other (please specify): __________________________________________________ 112 The World Bank West Bank and Gaza Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in West Bank and Gaza? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery lending 10 Other (please specify): __________________________________________________ 11 Don’t know B8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree B9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Donor community 6 Foundations 7 Academia/think tanks/research institutes 8 Parliament 9 Media 10 Faith based organizations 11 Emerging donors 12 UN agencies 13 Regional organizations (e.g., Islamic Development Bank and Arab donors) 14 Other (please specify): __________________________ 113 The World Bank West Bank and Gaza Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent do you agree with the following statements about the World Bank’s work in West Bank and Gaza, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B10 1 2 3 4 5 6 7 8 9 10 role in development in West Bank and Gaza The World Bank’s work is aligned with what I B11 consider the development priorities for West Bank 1 2 3 4 5 6 7 8 9 10 and Gaza The World Bank supports programs and strategies B12 1 2 3 4 5 6 7 8 9 10 that are realistic for West Bank and Gaza The World Bank treats clients and stakeholders in B13 1 2 3 4 5 6 7 8 9 10 West Bank and Gaza with respect To what extent is the World Bank an effective development partner in West Bank and Gaza, in terms of each of the following? To no To a very Don't degree at significant know all degree B14 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B15 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B16 1 2 3 4 5 6 7 8 9 10 circumstances) B17 Being inclusive 1 2 3 4 5 6 7 8 9 10 B18 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B19 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B20 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Collaboration with groups outside of the B21 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B23 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 B24 Follow through over time 1 2 3 4 5 6 7 8 9 10 114 The World Bank West Bank and Gaza Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B25. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 115 The World Bank West Bank and Gaza Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in West Bank and Gaza, on a ten point scale? Not effective Very Don't at all effective know C1 Anti corruption 1 2 3 4 5 6 7 8 9 10  C2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  C3 Urban development 1 2 3 4 5 6 7 8 9 10  C4 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  C5 Regulatory framework 1 2 3 4 5 6 7 8 9 10  C6 Infrastructure 1 2 3 4 5 6 7 8 9 10  C7 Poverty reduction 1 2 3 4 5 6 7 8 9 10  C8 Gender 1 2 3 4 5 6 7 8 9 10  C9 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  C10 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  C11 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  C12 Water and sanitation 1 2 3 4 5 6 7 8 9 10  C13 Trade and exports 1 2 3 4 5 6 7 8 9 10  C14 Economic growth 1 2 3 4 5 6 7 8 9 10  C15 Energy 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government C16 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) C17 Job creation/employment 1 2 3 4 5 6 7 8 9 10  C18 Financial markets 1 2 3 4 5 6 7 8 9 10  C19 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  C20 Health 1 2 3 4 5 6 7 8 9 10  C21 Rural development 1 2 3 4 5 6 7 8 9 10  C22 Movement and access improvement 1 2 3 4 5 6 7 8 9 10  C23 Education 1 2 3 4 5 6 7 8 9 10  C24 Civil society development 1 2 3 4 5 6 7 8 9 10  C25 Stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social C26 1 2 3 4 5 6 7 8 9 10  assistance) 116 The World Bank West Bank and Gaza Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C27. To what extent does the World Bank’s work help to achieve development results in West Bank and Gaza, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree C28. To what extent does the World Bank help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in West Bank and Gaza, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in West Bank and Gaza, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank's financial instruments (i.e., investment lending, Development Policy C29 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of West Bank and Gaza The World Bank meets West Bank and Gaza’s needs for knowledge services (e.g., C30 1 2 3 4 5 6 7 8 9 10 research, analysis, data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 117 The World Bank West Bank and Gaza Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. When thinking about the development challenges in West Bank and Gaza, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 effectiveness, public financial management, public 20 Urban development expenditure, fiscal system reform) 2 Gender 21 Education 3 Social cohesion 22 Crime and violence 4 Domestic private sector development 23 Movement and access improvement 5 Foreign direct investment 24 Global/regional integration 6 Water and sanitation 25 Information and communications technology 7 Trade and exports 26 Local governance and institutions 8 Energy 27 Transport (e.g., roads, bridges, transportation) 9 Regional conflict and tensions 28 Agricultural development 10 Disaster management 29 Natural resource management (e.g., oil, gas, mining) Social protection (e.g., pensions, targeted social 11 30 Job creation/employment assistance) 12 Climate change (e.g., mitigation, adaptation) 31 Health 13 Poverty reduction 32 Economic growth 14 Law and justice (e.g., judicial system) 33 Rural development 15 Security/stabilization/reconstruction 34 Food security 16 Anti corruption 35 Environmental sustainability 17 Financial markets 36 Regulatory framework 18 Equality of opportunity (i.e., equity) 37 Infrastructure 19 Civil society development 38 Communicable/non-communicable diseases 118 The World Bank West Bank and Gaza Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In West Bank and Gaza, how effective do you believe the World Bank’s knowledge work and activities are at: Not Very Don't effective effective know at all D3 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D4 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10 Providing support for program D5 1 2 3 4 5 6 7 8 9 10 implementation In West Bank and Gaza, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D6 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D7 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to West Bank and Gaza’s D8 1 2 3 4 5 6 7 8 9 10 development priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global D10 1 2 3 4 5 6 7 8 9 10 good practices Are accessible (well written and easy to D11 1 2 3 4 5 6 7 8 9 10 understand) D12 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10 D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D14 Are appropriately translated 1 2 3 4 5 6 7 8 9 10 Are adaptable to West Bank and Gaza’s D15 specific development challenges and 1 2 3 4 5 6 7 8 9 10 country circumstances D16. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know 119 The World Bank West Bank and Gaza Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 120 The World Bank West Bank and Gaza Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10 The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10 done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10 conditions on its lending Working with the World Bank increases West E6 1 2 3 4 5 6 7 8 9 10 Bank and Gaza's institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10 continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10 coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10 the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E11. To what extent do you believe the World Bank is adequately staffed in West Bank and Gaza, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree 121 The World Bank West Bank and Gaza Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN WEST BANK AND GAZA F1. How significant a role do you believe the World Bank SHOULD play in West Bank and Gaza’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in West Bank and Gaza? (Choose no more than TWO) 1 Focus primarily on advocacy issues 2 Improve the quality of its experts as related to West Bank and Gaza’s specific challenges 3 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other terms) 4 Reach out more to groups outside of government 5 Reduce the complexity of obtaining World Bank financing 6 Ensure greater selectivity in its work 7 Provide more adequate data/knowledge/statistics/figures on West Bank and Gaza’s economy 8 Offer more innovative financial products 9 Offer more innovative knowledge services 10 Work faster 11 Increase the level of World Bank staffing in West Bank and Gaza’s office 12 Other (please specify): ______________________________________________ F3. Below is a list of development priorities in West Bank and Gaza. Please answer the following questions: A. Which THREE areas below B. Which THREE areas would benefit most from the Choose no more than THREE for each below would benefit most World Bank playing a leading role column from other donors in West among international partners in Bank and Gaza? West Bank and Gaza? Building capacity of state institutions (national 1 and local levels) 2 Strengthening public financial management 3 Ensuring legal and institutional reforms Strengthening public safety and security 4 mechanisms 5 Investing in national infrastructure 6 Increasing access to basic services 7 Building social safety nets 8 Generating jobs 9 Improving livelihoods 10 Increasing social cohesion (justice and equality) Modernizing and developing the education 11 system 12 Economic growth 13 Encouraging private sector investment 14 Improving health services 122 The World Bank West Bank and Gaza Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in West Bank and Gaza? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank publications and other written materials 7 Mobile phones 8 Social media (Facebook, Twitter, Youtube) 9 Blogs 10 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 123 The World Bank West Bank and Gaza Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Please mark only ONE response) 1 The World Bank’s country website (www.worldbank.org/we) 2 The World Bank’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more currently than I did G10 1 2 3 4 5 6 7 8 9 10  a few years ago I find the World Bank websites easy to navigate. (Only G11 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G12 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know G13 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information G14 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 124 The World Bank West Bank and Gaza Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Media (Press, Radio, TV, Web, etc.) 15 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 16 Trade Union 17 Academia/Research Institute/Think Tank 18 Judicial institutions 19 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Gender / equality of opportunity 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment 18 Other (please specify): _______________________ 125 The World Bank West Bank and Gaza Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in West Bank and Gaza? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Jenin - Nablus 2 Ramallah 3 Jerusalem 4 Bethlehem - Hebron 5 Gaza Strip Thank you for completing the survey! 126