Grievance mechanisms are increasingly important for development projects where ongoingrisks or adverse impacts are anticipated. They serve as a way to meet requirements, prevent and address community concerns, reduce risk, and assist larger processes that create positive socialchange. Today, many companies employ ad hoc or exclusively internal processes to address grievances. Unfortunately, these systems often produce less than satisfactory outcomes...
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A guide to designing and implementing grievance mechanisms for development projects : Advisory note (English). Compliance Advisor/Ombudsman Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/598641478092542645