Embedding social performance management in financial service delivery (English)

After decades of growth and experimentation, financial service providers (FSPs) have learned that to achieve financial inclusion and generate benefits for lower-income clients, one must be customer-centric. The products should be designed to help the poor improve lives, and service delivery must be responsible, transparent, fair, and safe. Decision-making at each level of the business should place customers at the center, to ensure solutions add value...

Document also available in : Spanish, French

DETAILS

Author

Koning,Antonique M.;
Document Date
2014/05/01
Document Type
Brief
Report Number
90950
Volume No
1
Total Volume(s)
1
Country
World,
Region
Other,
Disclosure Date
2014/09/25
Disclosure Status
Disclosed
Doc Name
Embedding social performance management in financial service delivery
Keywords
data collection and analysis

DOWNLOADS

COMPLETE REPORT

Official version of document (may contain signatures, etc)

Official PDF
TXT*
Total Downloads** : 380
Download Stats
*The text version is uncorrected OCR text and is included solely to benefit users with slow connectivity.

Citation

Koning,Antonique M..

Embedding social performance management in financial service delivery (English). CGAP brief Washington, DC : World Bank Group. http://documents.worldbank.org/curated/en/723321468148169532

Embedding social performance management in financial service delivery (English)

DETAILS

DOWNLOADS

COMPLETE REPORT

Citation

SUBSCRIBE TO EMAIL ALERTS