This note offers an overview of challenges and lessons learned from the 2019 effort, then reviews each of the PIU’s GMs, including the respective GM complaint uptake channels, overall GM architecture, registration and categorization processes, investigation and resolution mechanisms, related communication efforts, and grievance-related data. Efforts taken to strengthen the GMs since the 2019 technical assistance until late 2021 are highlighted, and...
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INFORMATION
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2022/06/29
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Rapport
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173185
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1
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2022/06/29
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Disclosed
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Strengthening Grievance Mechanisms in Georgia : Case Study
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