Digital technology has greatly expanded access to financial services over the past decade. Yet even today, the range and quality of services available to low-income customers remain limited because of constraints in the business models, management culture, and operating procedures of traditional banks. A new generation of fully digital retail banks has emerged and promises to offer more and better services through branch-lite distribution channels...
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INFORMATION
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2020/09/30
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Document de travail
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168708
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1
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2022/02/15
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Disclosed
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Inclusive Digital Banking : Emerging Markets Case Studies