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Grievance Redress Service (GRS) : FY24 Annual Report (anglais)

The Grievance Redress Service (GRS) is an avenue for people and communities to submit complaints directly to the World Bank if they believe that a Bank-supported project has or is likely to have adverse effects on them, their community, or their environment. The GRS handles a variety of environmental and social issues, including with most recurrence: (i) land acquisition, resettlement and compensation issues; (ii) health and safety impacts on communities...
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