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Benchmarking SME Banking Practices : Emerging Lessons and Best Practice (anglais)

Benchmarking small and medium enterprise (SME) banking practices is an International Finance Corporation (IFC) initiative which aims to identify key success factors and highlight links between performance and business models, processes and tools adopted by participating banks. In its current phase, which began in 2005, the project has focused on qualitative and quantitative benchmarking studies at five banks in OECD countries and six emerging market...
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