The citizens' report card in Bangalore (Southern India) was a civil society initiative undertaken in 1993 to monitor government services in terms of efficiency and accountability. The exercise gathered citizen feedback on performance of public agencies and disseminated the findings to the citizenry, thus exerting public pressure on the agencies to initiate reforms. A seven-point rating scale facilitated quantification of citizen satisfaction levels...
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INFORMATION
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2003/01/01
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Document de travail
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51449
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1
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1
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2010/07/01
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Disclosed
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Citizens' report cards on public services : Bangalore, India
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performance of service provider
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