The Service Improvement Action Plan (SIAP) is a performance management tool developed to help local governments, especially those in developing or transition economies, improve their services. It has been used effectively by local governments with limited resources in a number of countries, including Albania, Honduras, Kosovo and Pakistan, among others. This note describes SIAP implementation to date, outlines some of the tool's advantages and limitations...
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INFORMATION
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2014/01/01
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Fiche
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84371
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1
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1
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2014/01/31
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Disclosed
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Performance management can improve local services in developing countries : the service improvement action plan
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Poverty Reduction & Economic Management
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