In many developing countries, citizens are often required to visit multiple locations to access government services, and they may receive little or no information about public services or service delivery standards. This lack of transparency reduces administrative efficiency, breeds corruption, and undermines trust between citizens and the state. Thus, enhancing citizens' access to basic government services is one of the most important undertakings...
Voir la suite
INFORMATION
-
2011/08/17
-
Document de travail
-
63891
-
1
-
1
-
2011/08/24
-
Disclosed
-
Citizen Service centers : enhancing access, improving service delivery, and reducing corruption
-
quality of service delivery
TÉLÉCHARGER
RAPPORT COMPLET
Version officielle du document (peut inclure des signatures etc…)
-
Total Downloads** : 854
*La version texte est une version à reconnaissance optique de caractères non-corrigée. Cette version est fournie uniquement pour accommoder les utilisateurs disposant de connections lentes.