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Europe and Central Asia - Development of EU governance indicators : indicators of citizen-centric public service delivery – final report : Citizen-Centric Governance Indicators Final Report (anglais)

The report is structured into five parts. Part one presents the conceptual framework that forms the backdrop for developing citizen-centric service delivery indicators and summarizes what citizen-centric service delivery entails. Part two introduces two complementary tools designed to assess the performance of public institutions and the quality of public services from the perspective of European Union citizens: a demand-side citizen survey and a...
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