Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and...
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INFORMATION
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2005/11/01
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Publication
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34478
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1
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1
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2010/07/01
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Disclosed
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Consumer participation in Infrastructure regulation - evidence from the East Asia and Pacific Region
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small town water supply system
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