The study addresses governance challenges in public service delivery in China. It builds on the citizen scorecard survey conducted in five Chinese cities in 2006 to gauge citizens’ experience with public services, and demonstrates the usefulness of citizens’ feedback for policy development and implementation. The survey found that citizens were generally pleased with urban public services, but worried about the associated fees. Compared with the official...
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INFORMATION
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2009/09/01
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Document de travail de recherche sur les politiques
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WPS5030
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1
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1
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2009/09/02
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Disclosed
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China : urban services and governance
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accountability
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