Making services work : indicators, assessments, and benchmarking of the quality and governance of public service delivery in the human development sectors (anglais)

This note makes the case for measuring governance and the quality of service delivery in the human development (HD) sectors and develops a framework for the selection and measurement of a set of health and education indicators. It proposes the adoption of a more systematic approach that will both facilitate the work of operational teams and allow for cross-country comparisons and benchmarking. This note is part of a broader effort by the HD Chief...
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