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Bosnia and Herzegovina - Diagnostic review of consumer protection and financial literacy in banking services (Vol. 2) : Comparison with good practices (anglais)

This diagnostic study covers the areas of consumer protection and financial literacy in the banking sector of Bosnia and Herzegovina (BiH). Household credit in BiH more than tripled in volume in 2003-2008, and in terms of GDP it expanded from 13 to 26 percent. Foreign currency loans represented 10 percent of GDP. Official statistics showed growth in the percentage of non-performing loans since 2007. To strengthen consumer protection in the...
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