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Zambia - Diagnostic review of consumer protection and financial literacy (Vol. 2 of 2) : Comparison with good practices (anglais)

Despite the fast growth of credit to households and personal loans that nearly doubled in volume in 2009-2011, Zambia’s adult population is still one of the most financially excluded. According to the 2009 FinScope survey, only around 23 percent of Zambia’s adults are served by a formal financial institution and 37 percent use some form of formal or informal financial product. Some survey respondents mentioned that financial products were too expensive...
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