Making services work : indicators, assessments, and benchmarking of the quality and governance of public service delivery in the human development sectors (anglais)

Improving governance is central to improving results in human development. It is clear that money is not enough: improved outcomes from service delivery require better governance, including mechanisms for holding service providers accountable and appropriate incentives for performance. There is therefore a growing demand for indicators to measure how and whether these processes work, and how they affect health and education results. This paper makes...
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