Improving governance is central to improving results in human development. It is clear that money is not enough: improved outcomes from service delivery require better governance, including mechanisms for holding service providers accountable and appropriate incentives for performance. There is therefore a growing demand for indicators to measure how and whether these processes work, and how they affect health and education results. This paper makes...
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INFORMATION
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2011/06/01
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Document de travail de recherche sur les politiques
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WPS5690
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1
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1
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2011/06/01
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Disclosed
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Making services work : indicators, assessments, and benchmarking of the quality and governance of public service delivery in the human development sectors
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quality of service delivery