Retention, acquisition, and expansion of product use by customers are core challenges faced by financial services providers serving low-income people. The Consultative Group to Assist the Poor (CGAP) customer-centric guide explores these challenges and emphasizes strategies and actions that lead to value for the business and for the customer. It offers guidance on how organizations can move toward customer-centric business models.
Voir la suite
INFORMATION
-
2017/09/01
-
Rapport
-
133352
-
1
-
1
-
2019/01/07
-
Disclosed
-
Customer-Centric Guide
-
financial service provider
TÉLÉCHARGER
RAPPORT COMPLET
Version officielle du document (peut inclure des signatures etc…)
-
Total Downloads** : 766
*La version texte est une version à reconnaissance optique de caractères non-corrigée. Cette version est fournie uniquement pour accommoder les utilisateurs disposant de connections lentes.