Contents: A fresh viewpoint; by Thomas Zgambo, Ombudsman. A dialogue with PC Mohan, Chair of Staff Association. Office Bully: an untold story; by Liang Wang. RWAs as a cultural bridge; by David Ogboko. Beyond reason: using emotions as you negotiate; by Roger Fisher and Daniel Shapiro. RWAs and developing bank culture in the Madagascar country office; by James Bond.
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