Improving the quality of service delivery is a challenge in many developing countries. Citizens often find it difficult to hold government and other service providers accountable, precisely because they are not aware of the procedures and expectations that govern service providers' conduct in the realm of service delivery. In addition to undermining the connection between citizens and the state, this lack of transparency hampers governmental effectiveness...
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INFORMATION
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2011/08/17
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Document de travail
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63890
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1
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1
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2011/08/24
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Disclosed
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Citizen charters : enhancing service delivery through accountability
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Demand for Good Governance
TÉLÉCHARGER
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