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Lost at Sea? Navigate! Using metrics and results to establish the value of communications and knowledge in sanitation and water service delivery (anglais)

The communications and knowledge work of the World Bank Group takes many shapes; and although one commonality is its enhancement and support of the institutional mission and development objectives, communications and knowledge work is not always subject to monitoring processes as is the case with its operations counterpart. Similar to a ship's captain navigating by starlight, communications and knowledge work can be well guided by undefined indicators...
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