This monograph probes the role of information in service delivery by focusing on key sectors in Kenya and Ethiopia. Findings from comparative studies done in 2005-06 in the health, education, and water and sanitation sectors plus public and private partnerships (PPPs) illustrate the significance of information access to delivery of quality services. Linking information access to service delivery is instructive to deepen institutional reforms around...
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INFORMATION
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2008/12/01
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Document de travail
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63359
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1
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1
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2011/07/26
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Disclosed
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Information and service delivery : case studies from Kenya and Ethiopia
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quality of public service