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Bangalore water service delivery : indigenous model shows the way (anglais)

From 2000 to 2005, the Bangalore Water Supply and Sewerage Board (BWSSB) experimented with service delivery in slums, first through three pilot projects under a donor-funded program, and then through a newly created Social Development Unit (SDU). By early 2005, the SDU had mobilized 46 communities, approximately 10 percent of the city's slums, of which more than half have successfully connected to the BWSSB network and continue to be served with water...
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