This focus note highlights where and how potential benefits can be realized, recognizing there are challenges and risks. Some hold that digital data are not a full substitute for the richness of an in-person interaction to gather data on clients. Uses of digital data also raise challenging questions around data privacy and protection. Moreover, it is difficult to predict how use of a client’s digital data may change client behavior or sense of privacy...
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2015/01/01
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95202
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1
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1
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2015/03/24
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