Effectively addressing grievances from people impacted by World Bank projects is a core component of managing operational risk and improving a project’s results. Grievance redress mechanisms (GRMs) can be an effective tool for early identification, assessment, and resolution of complaints on projects. Understanding when and how a GRM may improve project outcomes can help both project teams and beneficiaries improve results. However, there is little...
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INFORMATION
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2014/01/01
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Document de travail
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90388
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1
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1
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2014/09/08
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Disclosed
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Global review of grievance redress mechanisms in World Bank projects
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electricity sector
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