Performance benchmarking is a powerful tool to make service providers more accountable, and to measure progress while improving performance. This review examines the introduction of performance benchmarking in over 30 urban water utilities across Bangladesh, India, and Pakistan since 2003, with the support of their respective governments and the Water and Sanitation Program - South Asia. It focuses on the process of building systems for performance...
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INFORMATION
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2010/02/01
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Document de travail
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57483
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1
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1
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2010/10/26
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Disclosed
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A review in Bangladesh, India, and Pakistan : benchmarking for performance improvement in urban utilities
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access to water
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