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Adapting Bank Operational Services During COVID-19 : Experiences from Bank operations in China (anglais)

Over the course of the COVID-19 outbreak, work processes in public and private organizations have adapted to ensure operational continuity in spite of changing country environments, shifting priorities, and unforeseen challenges. This note takes stock of lessons about managingthe outbreak. The lessons are all from the perspective of Operational Services (OS) teams2 in the World Bank’s China Country Office and may serve to guide other country programs...
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