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Connecting the slums: a utility's pro-poor approach in Bangalore (anglais)

Over a five-year period from 2000 to 2005, the Bangalore Water Supply and Sewerage Board (BWSSB) experimented with service delivery in slums, first through three pilot projects under a donor-funded program, and then through a newly created Social Development Unit (SDU). By early 2005, the SDU had mobilized 46 poor communities, approximately 10 percent of the city's slums, of which more than half had successfully connected to the BWSSB network and...
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