Documents et rapports
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An Introduction to Developing a Risk-Based Approach to Financial Consumer Protection Supervision : Guidance Note (anglais)
Financial products and services play a significant role in enabling consumers to build their resilience, seize opportunities, and meet essential needs. However, consumers also face risks when engaging...
Type de document: Rapport Numéro du rapport: 178630 Date du document: 1 décembre 2022 Mode de publication: Disclosed Auteur: De Mesquita Gomes,Sergio Jose,Aute Kasdorp,Boeddu,Gian Luciano,Chien,Jennifer
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Costa Rica - Financial Sector Assessment Program : Technical Note - Household Indebtedness and Financial Consumer Protection (anglais)
Costa Rica experienced rapid growth in consumer credit over the past decade, followed by a contraction in recent years. Household credit grew from 30% to 37% of GDP from 2011 to 2021, in line with overall...
Type de document: Programme d’évaluation du secteur financier (FSAP) Numéro du rapport: 181095 Date du document: 1 novembre 2022 Mode de publication: Disclosed Auteur: Chien,Jennifer,Sourrouille,Diego M.
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Financial Consumer Protection and Fintech : An Overview of New Manifestations of Consumer Risks and Emerging Regulatory Approaches (anglais)
This note provides: (1) an overview of new manifestations of consumer risks that are significant and cross-cutting across four key fintech products: digital microcredit, peer-to-peer lending (P2PL), investment-based...
Type de document: Rapport Numéro du rapport: 170799 Date du document: 18 mai 2022 Mode de publication: Disclosed Auteur: Boeddu,Gian Luciano,Chien,Jennifer
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Chile - Financial Sector Assessment Program : Technical Note - Digital Financial Inclusion (anglais)
Chile has achieved high levels of financial inclusion relative to its level of economic development across a number of headline indicators. Unlike in other countries, gaps in account ownership between...
Type de document: Programme d’évaluation du secteur financier (FSAP) Numéro du rapport: 174047 Date du document: 31 mars 2022 Mode de publication: Disclosed Auteur: Cohen,Charles,Dijkman,Miquel,Chien,Jennifer
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Consumer Risks in Fintech - New Manifestations of Consumer Risks and Emerging Regulatory Approaches : Policy Research Paper (anglais)
Fintech is increasingly recognized as a key enabler for financial sectors worldwide, enabling more efficient and competitive financial markets while expanding access to finance for traditionally underserved...
Type de document: Rapport Numéro du rapport: 159278 Date du document: 1 avril 2021 Mode de publication: Disclosed Auteur: Boeddu,Gian Luciano,Chien,Jennifer,Grady,Rosamund Clare,Istuk,Ivor
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The Next Wave of Suptech Innovation : Suptech Solutions for Market Conduct Supervision (anglais)
Around the world, financial sector supervisors are experiencing a profound shift to data-driven supervision enabled by the next wave of technology and data solutions. While technology and data are not...
Type de document: Rapport Numéro du rapport: 157640 Date du document: 1 mars 2021 Mode de publication: Disclosed Auteur: De Souza Neves Lopes,Ligia,Chien,Jennifer,Wallace,Mackenzie,Totolo,Edoardo
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Women Matter : Findings from Sri Lanka’s National Financial Inclusion Survey 2018-19 (anglais)
Women in Sri Lanka have achieved high levels of human development and education. Yet surprising gaps in their progress remain. For instance, the majority of Sri Lankan women still rely on the informal...
Type de document: Rapport Numéro du rapport: 147729 Date du document: 1 janvier 2020 Mode de publication: Disclosed Auteur: Chien,Jennifer,Kolb,Henriette,Shivakumaran,Shivapragasam
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Ethiopia – Financial Sector Development : The Path to an Efficient Stable and Inclusive Financial Sector (anglais)
Ethiopia’s financial sector has, over the past decade, been operating under a financial repression framework used by the government for managing its monetary and foreign exchange policy, and financing...
Type de document: Rapport Numéro du rapport: AUS0001255 Date du document: 10 décembre 2019 Mode de publication: Disclosed Auteur: Verma,Niraj,Akeel,Randa,Achew,Mengistu Bessir,Chien,Jennifer,Caruzo, Ezio,Quiros Soto,Yara,Abdelnaby,Ahmed Abdelaziz Faragallah,Gigin,Jonathan Danjuma,Gragnani,Jose Antonio,Grob,Sybille Gerlinde,Ayele,Jotework Gudeta,Konidaris,Tanya,Natarajan,Harish,Savage, Lawrie,Thorburn,Craig Walton
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Developing a key facts statement for consumer credit : technical note (anglais)
This technical note provides practical guidance to policy makers seeking to develop key facts statements (KFSs) for consumer credit products. Disclosure and transparency are the cornerstone of financial...
Type de document: Document de travail Numéro du rapport: 126773 Date du document: 1 mai 2018 Mode de publication: Disclosed Auteur: Chien,Jennifer
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Good practices for financial consumer protection : 2017 edition (anglais)
Over the past decade, financial consumer protection has become an increasingly mainstream priority for policymakers. A strong consumer protection regime is key to ensuring that expanded access to financial...
Type de document: Document de travail Numéro du rapport: 122011 Date du document: 12 décembre 2017 Mode de publication: Disclosed Auteur: Chien,Jennifer,Dias,Denise Leite,Grist,Charles Michael,Stewart,Fiona Elizabeth,Symonds,Richard L.,Natarajan,Harish,Zottel,Siegfried,Traversa,Marco,Holtzer,Peter
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Establishing a financial consumer protection supervision department : key observations and lessons learned in five case study countries - technical note (anglais)
This technical note is intended to assist policymakers and regulators seeking to establish a financial consumer protection supervision department (FCPSD) within the main financial regulatory body of a...
Type de document: Document de travail Numéro du rapport: 111265 Date du document: 1 mars 2014 Mode de publication: Disclosed Auteur: Jaeger,Johanna,Chien,Jennifer,Fathallah,Sarah
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Establishing a financial consumer protection supervision department : key observations and lessons learned in five case study countries - technical note : Создание департамента по надзору в сфере защиты потребителей финансовых услуг (russe)
This technical note is intended to assist policymakers and regulators seeking to establish a financial consumer protection supervision department (FCPSD) within the main financial regulatory body of a...
Type de document: Document de travail Numéro du rapport: 111265 Date du document: 1 mars 2014 Mode de publication: Disclosed Auteur: Jaeger,Johanna,Chien,Jennifer,Fathallah,Sarah
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Designing disclosure regimes for responsible financial inclusion : Concevoir des régimes de transparence en vue d’une inclusion financière responsable (français)
In East Africa, a micro-borrower who goes to pay off his loan early is surprised by a hefty prepayment penalty that was not mentioned in his loan agreement. A small business owner in Southeast Asia becomes...
Type de document: Fiche Numéro du rapport: 68071 Date du document: 1 mars 2012 Mode de publication: Disclosed Auteur: Chien,Jennifer
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Designing disclosure regimes for responsible financial inclusion (anglais)
In East Africa, a micro-borrower who goes to pay off his loan early is surprised by a hefty prepayment penalty that was not mentioned in his loan agreement. A small business owner in Southeast Asia becomes...
Type de document: Fiche Numéro du rapport: 68071 Date du document: 1 mars 2012 Mode de publication: Disclosed Auteur: Chien,Jennifer