Documents et rapports
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Digital Finance Consumer Risks - Senegal National Study (anglais)
This study is part of the activities of the WAEMU Lab for the protection of consumers of digital financial services. The Lab is a project that supports local actors to build a responsible ecosystem for...
Type de document: Rapport Numéro du rapport: 183696 Date du document: 1 juin 2023 Mode de publication: Disclosed Auteur: Riquet,Corinne,Duflos,Eric Bertrand Pierre,Izaguirre Araujo,Juan Carlos,Navarro,Antoine Thomas,Cissé, Papa,Thiakane, Alphonse D.,Ndao, Habib,Diop, Aliou,Anago, Romuald E. Kouadio,Ouedraogo, Bechir,Mwesigwa, Brian,Blackmon,William Kavanaugh,Mazer, Rafe
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Consumer protection in digital credit (anglais)
This paper explores new approaches to address risks and problems in five areas: disclosure of loan terms and conditions; marketing approaches to promote responsible borrowing; appropriate and tailored...
Type de document: Fiche Numéro du rapport: 119214 Date du document: 1 août 2017 Mode de publication: Disclosed Auteur: Mazer, Rafe,McKee, Kate
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Recourse in digital financial services : opportunities for innovation (anglais)
This actual case highlights the importance of an efficient customer recourse system. Recourse systems can help consumers overcome the challenges related to product adoption and continued use by helping...
Numéro du rapport: 106036 Date du document: 1 décembre 2015 Mode de publication: Disclosed Auteur: Mazer, Rafe,Garg,Nitin
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Applying behavioral insights in consumer protection policy (anglais)
This focus note presents emerging evidence on selected behavioral biases relevant to financial consumer protection,5 their consequences, and how market conduct regulation and other measures might best...
Type de document: Fiche Numéro du rapport: 90955 Date du document: 1 juin 2014 Mode de publication: Disclosed Auteur: Fiorillo,Alexandra Daves,Mazer, Rafe,Mckee,Katharine
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Applying behavioral insights in consumer protection policy (anglais)
This focus note presents emerging evidence on selected behavioral biases relevant to financial consumer protection,5 their consequences, and how market conduct regulation and other measures might best...
Type de document: Fiche Numéro du rapport: 90955 Date du document: 1 juin 2014 Mode de publication: Disclosed Auteur: Fiorillo,Alexandra Daves,Mazer, Rafe,Mckee,Katharine